The future of Messaging is integrated - Grape Chat Presentation 2019 - Secure and GDPR-ready video-, voice and chat solution that lives inside ...

Grape Chat Presentation 2019

The future of
Messaging is
integrated
Secure and GDPR-ready video-, voice and chat
solution that lives inside your favourite tools.

The secure
 Autobahn of
 communication
 Integrate Grape with market leading tools and your
 legacy software to reach unprecedented efficiency

TOC 3-9 10-16 17-24
 PRODUCT SECURITY USE CASES
 Grape is the best solution Find out why your data is Get to know some of the
 for your company that saver with us than with any most impressing Grape
 fulfills every need. US Cloud-provider. projects.

'One size fits all'
1 | PRODUCT

 solutions never
 worked for large
 enterprises.
 Grape is the
 chat layer that
 fits anywhere.
 Gain back flexibility and improve your competitive
 advantage by implementing Grape into your
 internal and external communication workflows.

possible in the Euro-cloud, in your own private
 Setup
 cloud and via Server installation (“On-Premise”)

 Native Android, iOS and Windows Phone Apps; Desktop
Product #1
 Usage Apps for Mac, Linux & Windows; Web Browsers, etc.

Everything Rollout Active Directory, SSO, LDAP, SAML; Rollout with: SCCM, MDM, etc.

you need External Users
 Guest Management, Customer Support Integration, Custom-made
 built-in chat solutions.

and more.
 Bots, Integrated Search, Embedded Clients, Activity Logs: +500
 Integrations Integrations from Sharepoint, Exchange and File Shares, over Cloud
 for Grape products like Google Apps, Dropbox & Trello, to JIRA, Confluence
 and Salesforce. + APIs to add anything to Grape.
Talk to your customers, remove
 Web-Plugins to add Grape to any product you already have and App
existing shadow IT, implement your Integrating Grape SDK to even be able to add Grape to your own Mobile Apps
existing software, pre-install it on all
 Encryption, certificate pinning, Two-factor-Auth, external security
end-user-devices and set it up in the
 Audits, full GDPR compliance, Library and Vulnerability Monitoring.
cloud or on your own servers. Security We constantly score high in all customer-sided security checks and
 have never lost an audit

 24/7 on-site support, employee onboarding and training, user
 AND SO
 statistics and everything else. Find all our Features online or request
 MUCH MORE your 30-day free trial at chatgrape.com

Product #1

Grape looks
and works
better.
Our design solves one of the biggest
problems: By combining the speed of
modern messengers with the label-
capabilities and allowing an overview like
the Outlook generation learned to love it.

#1
 The Setup
 Clean and fast setup of
 Grape inside a docker
Product #2 environment or within the
 cloud.

Grape sets #2

up quicker.
 The Rollout
 All devices inside the
 corporate get the newest
 version of Grape with pre-
Quick setup in the cloud or configured Login.
on-premises. AD and SSO integration.
Rollout via SCCM and MDM. Automatic
 #3
Onboarding with success KPIs.
 The Onboarding
 Users get onboarded inside
 the app, project managers
 can monitor the rollout and
 activity in realtime.

#1
 Patented deep search Product #3

 Grape
 Search all enterprise software
and external resources right from
 the chat. Perfect to consolidate

 integrates
software and enable legacy tools
 on the mobile phone.

 #2
 Embeddable Chat
 deeper.
 For internal tools or guest user
 Grape can access everything you
 software. Implement the chat in already work with and makes it
 your tool’s sidebar or via SDK in
 reachable via Activities, Bots, Search,
 your customer apps.
 Embeds and so much more.

 --> See also: USE CASES

#1
 Labeling content
Product #4
 Grape trains with the

Grape company’s communication to
 automatically label questions,
 tasks, phone numbers,

automises appointments, etc.

smarter. #2
 Workflows
Grape has patented annotation
 Grape recommends
technology, allowing you to browse your
 contextual workflows that
communication contextually and to start can be started right from
automatic workflows right from the chat. the chat.

And the best thing: It works in your own
data center as well!

Licenses
 Starting at

 Server On-Premises solution for enterprises with features like AD/SSO.
 5€
 (S50/S100) Available for single server, cluster or as a multi-location cluster.
 User / Month

 Starting at

 Cloud Installed in 5 clicks, high availability in GDPR-compliant cloud
 3€
 (C10/C20) environment. Available in the basic or private cloud.
 User / Month

Extra Guests • If you need more than your free guests for Grape Chat
 • Invite them simply via Mail and revoke their access at any time 2.50€
 (+1000) • Guest users can only see users, they share conversations with Guest/Year

 All infos on the plans can be found at www.grape.io/pricing →

2 | SECURITY
 Protect your valuable
 company data from
 curious eyes.

Grape is safer
already by design.
Get the best product with the highest security
standards. We are outside the US FISA warrant
territory and are used by some of the biggest
critical infrastructure companies.

Security #1

Our four pillars of security.

 Data fortress EU jurisdiction
 Codebase and Servers Data is your gold
 No matter if you run Grape in the Euro- We are running all operations from
 Cloud or on your own servers, Grape is Europe, which keeps us far away from
 a Python/Django-based data fortress FISA warrants and other interference
 that follows the highest standards. from foreign governments.

 SBA-Research Secure hosting
 Security audits On-Premises ready
 We cooperate with one of the best We are one of the last modern chats
 European security research agencies for that can run with all features inside your
 regular audits and developer education. own server systems, allowing
 you to secure your network completely
 the way you like it.

#1
 The Alliance
 Grape is participating in security
 workshops and European security
Security #2
 #2
 alliances, like the German alliance
 The Code Testing
Strong
 for cyber security.
 Automized and manual reviews.
 In-house with the help of bug

codebase.
 #3 bounty programs and by external
 On top of the game partners.

 We follow vulnerability
Grape is developed 100% in-house by networks and track the
experienced European software engineers. security of all third party #4
 code libraries.
We work hard to ensure the highest The Processes
standards and get regularly reviewed by Our internal coding and security
external partners and customers. standards have been proven by excellent
 external and customer reviews. From
 camera secured offices, over access
 logging to extensive employee
 Winner of the “netidee” price for background checks.
 Secure Encrypted P2P Messaging

Security #3

A powerful Security Partner.
 “Grape has been a partner
SBA Research collaborates with renowned national and international and investment of us for
 quite some time. We
partners in multiple projects enhancing cyber security. cooperate on projects and
 regularly educate their team
 on information security.”
From international consortiums like W3C over threat scenario research or
training for countries like Germany, Austria and Vietnam to EUROPOL. Markus Klemen
 CEO at SBA-
 Research & Lecturer
 at TU Vienna
SBA Research is strong in Europe and abroad. With some of their partners
invested in Grape we are happy to have a partner on board that is capable
of dedicating some of the most experienced researchers into our – and
consequently your – security.

Security #4

 Made in the EU. 85.012
 of customer data was requested by
 governments from Microsoft in 2017.**
 +25.000 0
Microsoft accounts were
affected by FISA warrants
 VS.
 Grape accounts were
 affected by FISA
 73% 66%
 of the requests targeted of all requests were
 in 2016*. warrants, period.
 users outside the US.** successful.**

Grape is immune to US data enquiries
through the Patriot-, Freedom- or Cloud Act.
 NSL Letter
With this European enterprise messenger Used to request data on Customers
you are save from these warrants, no of US products around the world.
 View it here.
matter if you use our cloud or server version.

*Disclosed by Microsoft in its FISA report. **Disclosed by Microsoft in its transparency report.

Security #5

 Grape offers political security
 thanks to our EU base.
 Europe is built on technological advantage. But it’s lacking
“I think the European collaboration tools made outside of the patriot-, freedom- &
Union is a foe, what cloud act territory, which are compliant to its European
 security and data ownership standards.
they do to us in trade.
Now, you wouldn’t think The success of your business is too important to put it in

of the European Union, the hands of companies that need to follow suit when the
 United States deem them important for political or
but they’re a foe.” economical purposes.

 Pres. Donald Trump At Grape we know that technical security is as important as
 15.07.2018, in a CBS Interview political security. We develop, support and host Grape in the
 when being asked about
 EU - this ensures a first layer of protection against
 America’s biggest global foe.
 competitors and foreign governments.

Security #6 Your network, your rules
 Flexible Configuration

The best chat Grape Server can be configured the way
 you want it to run. Countless network

can run on
 and application settings allow you to
 shape the system to your enterprises
 requirements.

your servers. Your updates, your availability
 Easy maintenance
 Grape comes with powerful built-in
Every software provider wants you to switch to the
 monitoring features and can be updated with
cloud, but sometimes this is not an option for the click of a button.
companies. Grape is committed to provide the exact
same feature set for its on-premise version to ensure
that you can run Grape from anywhere you like
perfectly adapted to your companies needs and wants.
 ONLINE SERVER
 DOCUMENTATION

3 | USE CASES
 Meet the chat
 that drives the
 most liveable
 city in the
Grape makes big world.*
teams even better.
We empower multi-regional, cross-functional, multi-
instance companies. We help journalism, ensure that
your light switch works and help connect board *Vienna has been top ranked by the Mercer
members as well as blue color workers. Quality of Living Survey since 2009 – and many city service
 departments rely on Grape for their internal communication.

Use Cases #1

Supporting the big players.
 Energy, Governmental, Public
 Services, Health Care, 9/10 Users
 Finance, Telco, and many report that thanks to
 GRAPE, they now work
 more industries. noticeably more efficiently
 than before

USED BY

Use Cases #2

 Vienna City Services
 Empowering the most liveable city in the world.

 You don’t stay number one since 2009 without a clear vision for the
 city. 'Wiener Stadtwerke' is one of the most forward-thinking city
 service department in the most stability-focused industry in the
 world: namely the public sector. Its goal is to create a 'Smart City'
 and this quest led them inevitably to Grape, the most flexible chat
 that connects departments in an unique way.

“Grape is the most flexible partner
 From one of most modern public transportation networks over
we worked with. We discuss, plan
 smart grid systems to renewable energy – with Grape as the central
and realize projects together faster
 communication solution the Wiener Stadtwerke and its subsidiaries
than any other chat provider would
 can communicate safe, fast, GDPR-compliant and smart.
be able to.
 Rainer Kegel
 CIO of WSTW

Use Cases #3

Making SCRUM
work with Grape.
SCRUM is one of the most successful project
management processes in software development
– but in the last years it has found its way into
almost all departments of large companies. And Search your tickets with the click of the #-
that’s for a good reason: It makes the key and link them right from the chat.

unpredictable output of collaborating teams a lot
more predictable.

Grape is with Atlassian's Jira able to connect with
one of the most used sprint planning tools out
there, allowing you to search and subscribe to all
tickets right from the chat. Get updates on all changes in your project
 right inside the chat.

Use Cases #5

Making Kanban
work with Grape.
 Search your tickets with the click of the #-
 key and link them right from the chat.
Kanban is the perfect project management flow, if you
need to react laser-fast to any changes that come up
during the day. If SCRUM is great for progress and Trello

planning, its older brother is amazing for speed
and throughput.

 With integrations for Trello, GitHub, Bitbucket and
 other task management tools with Kanban
 Get updates on all changes in your project
 functionality, Grape is the speedy communication right inside the chat.
 layer on top of your lean project management.

Use Cases #7

Embedding Grape
into your tools.

 Our chat can be added to any service you like. This allows you
 to have a centralized communication interface for all internal
 business processes that get 100% used from day one.

 Put the chat into core products, legacy software or small silo
 solutions of local or international company branches. All by
 simply adding small Code-Snippets to your web tools or
 mobile clients.

 Opportunities: Support software, Intranets, CRMs, Document
 management, project management tools.

Use Cases #8

 Austrian Press Agency
 Connecting Clients and Teams.
 Nothing travels faster than the speed of light – except for
 bad news. Or so they claim. With one of the best news
 agencies you can at least confirm, that news – in general
 – moves incredibly fast.

 Grape connects the graphics department with other
 press agencies and countless news publishers that rely
 on their articles every day. When something happens in
“With Grape we need about a third the world, Grape is connected to the APA’s own graphics
of the time now to complete our database to automatically update everyone about new
customer workflows.” available designs.

 Walter Longauer The customers can immediately request changes and see
 Head of the graphics the results within the chat. Now that’s a hands-on service!
 department, APA

Use Cases #9

Visualize Change
inside your chat.
 A server reports the
 positive outcome of a
 website update.

 A file management tool
 logs two document
Messengers are amazing when it comes to displaying updates inside a project.
information in a short and concise way. That’s why customers
love to utilize Grape for the monitoring of their automatic A CRM tool notes that an
processes. important client has
 downloaded your
From server systems over power plants to social media – sales deck.
 A task management tool
anything can be put inside a Grape message. shows two changes of a
 problem you’ve reported
 a week ago.
One code line allows companies to route all auto-emails into
Grape groups, where they are easily browsable and can be
immediately discussed with their peers.

Thank you!

 Get in touch via
✉ sales@chatgrape.com or +43-680-2205255