THE ESSENTIALS 2019 2020 - Veolia

Page created by Tammy Greene
 
CONTINUE READING
THE ESSENTIALS 2019 2020 - Veolia
THE ESSENTIALS

2019 • 2020
THE ESSENTIALS 2019 2020 - Veolia
1.
                                                        OUR MISSION:
                                                        “RESOURCING
                                                         THE WORLD”
                                                 Our planet and our modern societies find themselves
                                            at a historic turning point: we have never been more conscious
                                         of the environmental and climate emergency and the ensuing social
                                               and human consequences. It is a compelling call to action.
                                          Through the mission to “resource the world” that Veolia set itself
                                                  in its purpose, the Group underlines its commitment
                                                    TO MAKING A POSITIVE IMPACT ON THE PLANET.
                                             “Veolia’s purpose is to contribute to human progress by firmly
                                          adhering to the United Nations Sustainable Development Goals”.
                                               This SHARED PROGRESS APPROACH is being introduced
                                           in Impact 2023, the new strategic program: Veolia is committed
                                        to multifaceted performance and is equally attentive and demanding
 Our mission:                                when it comes to each of its economic, financial, commercial,
1.

 “Resourcing the world”
 page 1                                             social, societal and environmental performances.
                                                Through this “BROADER VISION OF ITS USEFULNESS”
                                      the company takes into account the expectations of all its stakeholders
                                      equitably. Veolia is strengthening and expanding its actions to become
2.

 Our 3 businesses
 page 2                                   THE WORLD LEADER IN THE ECOLOGICAL TRANSFORMATION.

 Our worldwide presence
3.

 page 4

 Our purpose:
4.

                                  “At this time at the start of 2020, the world is facing a both unprecedented and serious health

                                                                                                                                    The essentials Veolia 2019 • 2020
 a shared approach to progress
 page 6                           crisis. The services we deliver are essential and indispensable to everyday life. Wherever we
                                  operate, wherever the Covid-19 pandemic strikes, our employees are mobilized. Strengthened
                                  by the new forms of solidarity emerging from this global health crisis, every day our teams are
                                  deploying effective solutions to protect everyone’s health.”
5.

 Overview 2019
 page 12                                                                                              ANTOINE FRÉROT
                                                                                                   CHAIRMAN AND CEO OF VEOLIA

                                                                                                                                    1
THE ESSENTIALS 2019 2020 - Veolia
2.
                  OUR 3 BUSINESSES
                                                                                                                                                                                                                       WATER                                                                                    ENERGY

                                                                                                                                                                                                              >

                                                                                                                                                                                                                                                                                                            >
                                                                                                                                                                                                         98 million people                                                                                 41   million MWh
                                                                                                                                                                                                         supplied with safe                                                                                produced
                                                                                                                                                                                                                                                                           WASTE

                                                                                                                                                                                                                                                                   >
                                                                                                                                                                                                         drinking water

                                                                                                                                                                                                                                                                                                           45,097
                                                                                                                                                                                                         67   million people                                     42    million people                      thermal
    Water                                                                                                Energy                                                                                          connected to wastewater                                 provided with collection                  installations
                                                                                                                                                                                                         systems                                                 services on behalf                        managed
                                                                                                                                                                                                                                                                 of municipalities
    Veolia treats and monitors                                                                           An expert in ENERGY SERVICES,
    WATER QUALITY at all stages                                                                          Veolia supports the economic                                                                    3,548                                                   50 million                                2,357
    of the cycle, from extraction                                                                        growth of its municipal                                                                         drinking water                                                                                    industrial sites
    to discharge back into                 Waste                                                         and industrial customers                                                                        production plants                                       metric tons                               managed
    the natural environment.                                                                             while helping reduce                                                                            managed                                                 of treated waste
    We innovate to protect
    resources and encourage
                                           Veolia specializes
                                           in WASTE MANAGEMENT,
                                                                                                         their ecological footprint.
                                                                                                         Whether in energy efficiency,                                                                   2,835 wastewater                                        519,046                                   591 heating and
                                                                                                                                                                                                                                                                                                           cooling networks
    recycling and reuse of water           whether for liquid or solid,                                  efficient management of                                                                         treatment plants                                        business                                  managed
    by cities and industry.                non-hazardous or hazardous                                    heating and cooling networks,                                                                   managed                                                 clients
                                           waste. Our expertise covers                                   or green energy production,
                                           the entire waste lifecycle,
                                           from collection to recycling
                                                                                                         we have unique expertise
                                                                                                         for a more sustainable world.
                                                                                                                                                                                                                                                                 675   waste
                                                                                                                                                                                                                                                                 processing facilities
                                           and on to its final recovery                                                                                                                                                                                          operated
                                           as materials or energy.

                                                                                                                   Energy                                                            Waste
                                                                                                                  services                        Air quality
                                                                                                                                                 management                         collection
                                                                                                                for buildings
                                                                                                                                                                                                                     Clean-up
                                                                                                                                                                                                                  and treatment                  Industrial utilities
                                                                               Smart cities                                      Customer                   Auditing, consulting,
                                                                                                                                                                                                  Landfill          of nuclear                     and integrated
                                                                                                                                relationship                   engineering,
                                                                                                                                                                                                 and biogas       equipment and                facilities management
                                                                                                                                   services                   design and build
                                                   Energy                                      Street                                                                                             recovery        low level waste
    OUR SOLUTIONS                               distribution
                                                and district      Microgrids
                                                                                              cleaning                                                                                                                                 Soil
                                                                                                                                                                                                                                                                 Cooling system
                                                                                                                                                                                                                                                                                         Smart
                                                                                                                                                                                                                                                                                       industries
                                                                                                                                                                                                                                    remediation
                                                  network                                                                                                                                                                                                         management
    FOR MUNICIPALITIES
    AND INDUSTRIES                       Energy                                                                                                                                                                                                                                        Industrial
                                       production                                                                                                                                                                                                                                       effluent
                                                                                                                                                                                                                                                                                       treatment

                                                                                                                                                                                                                                                                                                                              The essentials Veolia 2019 • 2020
                                                                                                                                                                                                                                                                                            Desalination
                                    Drinking water
                                     distribution

                                                     Drinking water                                                                                                                                                                                                     Decommissioning
                                                       production                                                                                                                                                                                                        and dismantling

                                                                                        Wastewater                              Biowaste                        Waste sorting,                         Hazardous                           Total waste
                                                                                         collection                             treatment                         recycling                          waste treatment                       Management
                                                                   Waste                                                                                         and recovery                         and recycling                                                Industrial
                                                                 to energy                                                                                                                                                                                       process water
                                                                                                              Wastewater
                                                                                                                                                 Sludge                             Waste transfer                       Industrial cleaning
                                                                                                              treatment
                                                                                                                                               management                              center                             and maintenance
                                                                                                               and reuse
2

                                                                                                                                                                                                                                                                                                                              3
THE ESSENTIALS 2019 2020 - Veolia
3.
               OUR WORLDWIDE
                  PRESENCE
                   Activities and prosperity that benefit the territories
                            and industry wherever we operate.

                                                                             France
          North
         America

                                                                        •€
                                                                          8,255
                                                                         million revenue
     •€
       2,470                                                           •5
                                                                          1,113
      million revenue                                                    employees
     •8
       ,539
      employees
                                              Europe                                             Asia,
                                             excluding                                         Australia
                                              France                                           and New
                                                                                               Zealand

                                        •€  10,469                                        •€  3,449
                                          million revenue                                    million revenue
                                        • 65,002                                          • 24,454
                                          employees                                          employees

                                                                             Africa

                                                                                                               €27,189
               Latin                                                         Middle
              America                                                         East

                                                                                                                                           The essential Veolia 2019 • 2020
                                                                                                               million revenue worldwide

                                                                                                               178,780
         •€
           954                                                         •€
                                                                          1 ,592
          million revenue                                                million revenue
         •1
           8,019                                                       •1
                                                                          1,653
          employees                                                      employees                             employees worldwide
4

                                                                                                                                           5
THE ESSENTIALS 2019 2020 - Veolia
4.

     OUR PURPOSE   A SHARED APPROACH TO PROGRESS
THE ESSENTIALS 2019 2020 - Veolia
4.
                        OUR PURPOSE:                                                                                                                                                                                                 9 CSR commitments for 2020
                     A SHARED APPROACH                                                                                                                                                                                               Veolia’s approach to social, environmental
                                                                                                                                                                                                                                     and societal responsibility is an integral
                                                                                                                                                                                                                                                                                           development commitments. These
                                                                                                                                                                                                                                                                                           commitments apply to all the Group’s

                         TO PROGRESS
                                                                                                                                                                                                                                     part of its strategy, business model and              activities in all countries and to all its
                                                                                                                                                                                                                                     durability. Its frame of reference is the             employees. The aim is to achieve the
                                                                                                                                                                                                                                     United Nations Sustainable Development                ambitious goals that have been set
                                                                                                                                                                                                                                     Goals and it is guided by its 9 sustainable           for 2020.
          We are committed to multifaceted performance, applying the same emphasis
        and high standards to our various performances, which complement one another
        and form a virtuous circle. Veolia has committed to 18 indicators that cover these
          5 aspects: they will be measured regularly by an independent body and serve
                                                                                                                                                                                                                                     ENVIRONMENTAL                            SOCIETAL                             SOCIAL
     as the basis for the variable compensation awarded to the company’s senior executives.
                                                                                                                                                                                                                                     PERFORMANCE                              PERFORMANCE                          PERFORMANCE
                                                                                                                                                                                                                                     RESOURCING                               RESOURCING                           VEOLIA’S
                                                                                                                                                                                                                                     THE PLANET                               THE REGIONS                          PEOPLE
                                                                                                                                       PLA
                                                                                                     M E N T A L P ER F O R                       NE
                                                                                        ENVI
                                                                                             RON                               M AN                        T
                                                                                 O UR                                                 CE
                                                                                                                                                                           1.
                                                                                                                                                                                                                                       1                                        4                                     7
                                    Y
                               ET
                                                                                                                                                                                                                                     Sustainably manage natural               Build new models for                 Guarantee a safe and healthy
                                                                                                                                                           2.
                                                                                                                                                                                                                                     resources by encouraging                 relations and value creation         work environment
                      CI

                                                                                                 Combat pollution and                                                                                                                the circular economy                      with our stakeholders
                                                                                                     e ecological transfor
                                                                                               ate th                                                                                                                                                                                                              2020 TARGET: achieve
               SO

                                                                                            ler                           mat
                                                                                           e                                 ion
                                                                                        acc                                                                                                                                                                                                                        an injury frequency rate of less
                                                                                                                                                                                                                                     2020 TARGET: generate more than          2020 TARGET: have established
                                                                                           Circular Protection of
                                                                                          economy: environments              3.                                                                                                      €3.8 billion in revenue                  a major partnership based            than or equal to 6.5

                                                                                                                                                                                                OU
                                                                                           plastic      and
                                                                                                                                                                                                                                     in the circular economy                  on creating shared value in every

                                                                                                                                                                                                  RC
                          CE

                                                                                Combating recycling biodiversity Sustainable
                                                                                 climate                          management                                                                                                                                                  business zone and growth segment
                     AN

                                                                                                                                                                                                   OM
                                                                                 change                             of water                                                                                                                                                                                          8
                                                                                                                                                           Gu
                     RM

                                                                                                                   resources

                                                                                                                                                                                                      ME
                                                                                                                                                           ar thro
                                                       ea n t

                                                                                                                                                                                                                                       2
                                                                                                                                                             an ug

                                                                                                                                     Hazardous
                                                    e m me
                      O

                                                         ns

                                                                      Job and

                                                                                                                                                                                                       RCI
                                                                                                                                       waste
                                                                                                                                                               tee h in

                                                                                                                                                                                                                                                                                                                   Encourage each employee’s
                 ER F

                                                                                                                                                                                                                                                                                5
                                                sibl lop

                                                                  wealth creation
                                                                 in the territories                                                  treatment
                                                                                                                                                                   res novat
                                            spon ve

                                                                                                                                    and recovery

                                                                                                                                                                                                          AL P
                                                                                                                                                                                                                                                                                                                   professional development
           IAL P

                                                                                                                          4.
                                                                                                                                                                                                                                     Contribute to combating
                                 through re ional de

                                                                                                                                                                      ults

                                                                                                                                           Deployment                                                                                climate change                           Contribute to local                  and commitment
                                                                                                                                                                                                               ER F O
                                                                                                                                                                           over e services

                                                          Ethics and
        O UR S O C

                                                                                                                                           of innovative
                                                          compliance                                                                                                                                                                                                          development
                                                                                                                                                                              iv

                                                                                                                                             solutions
                                Suppor t reg

                                                                                                                                                                                                                                                                                                                   2020 TARGET: deliver training
                                                                                                                                                                                the long term

                                                                                                                                                                                                              R M A N CE             2020 TARGET: achieve                     and attractiveness
                                                                                                   OUR                                                                                                                               100 million metric tons of CO2                                                to over 75% of employees annually
                                                    Access to essential                                                                     Customer and                                                                             equivalent of reduced emissions          2020 TARGET: maintain
                                                     services (water                           MULTIFACETED                                   consumer                                                                     CLIENTS   and 50 million metric tons of CO2        expenditure reinvested
                                                                                                                                                                                                                                                                                                                   2020 TARGET: maintain
                                                     and sanitation)                                                                         satisfaction                                                                                                                                                          the manager commitment rate
                                                                                               PERFORMANCE                                                                                                                           equivalent of avoided emissions,         in the regions above 80%             at over 80%
                                                                                                                                                                                                                                     over the 2015-2020 period
                                                                                                                                                                                                                                     2020 TARGET: capture over 60% of
                                                                Safety                                                                        Revenue                                                                                methane from managed landfills             6                                     9
                                                                at work                                                                       growth
                                          hel

                                                                                                                                                                                                                                                                              Supply and maintain                  Guarantee that diversity
                                            Giv em

                                                                       Employee
                                             pt

                                                                      commitment                                                 Profitability                                                                                         3                                      services crucial to health           and fundamental human
                                               h
                                                e m wi
      EM

                                                                                                                                                                                                                                                                                                                   and social rights are respected
                                                   ea th c

                                                                                      Employee                                                                                                                                                                                and human development
                                                     ni a

                                                                                                                                                                                                     CE

                                                                                   training and                     Return on capital ri
                                                                 re to o
                                                       ng

                                                                                                                                                  ty

                                                                                                                employed            pe m                                                                                             Conserve and restore                                                          within the company
       PL

                                                                                                                                                                                                  AN

                                                                                  employability
                                                                                                                                                   e

                                                                   er u
                                                                     de r em                                                      os ti                                                                                                                                       2020 TARGET: contribute
                          OU

                                                                                                      Investment                pr over                                                                                              biodiversity
                                                                                                                                                                                                 M

                                                                        ve p                 Diversity capacity               e
                                                                                                                             s s
         OY

                                                                          lop loy                                        rea lt                                                                                                                                               to the United Nations
                           RH

                                                                                                                                                                                                                                                                                                                   2020 TARGET: ensure over 95%
                                                                                                                                                                                           OR

                                                                             me ees’                                  Inc d resu
                                                                               nt     w                                                                                                                                                                                       Sustainable Development
                                                                                                                                                                                      RF
                               UM

                                                                                   and ork an                          an                                                                                                            2020 TARGET: carry out                                                        of employees have access to a social
                 EE

                                                                                       enga d
                                                                                                                                                                                PE

                                                                                                                                                                                                                                                                              Goals in the same way
                                AN

                                         RE                                                gemen                                                                              A                                                      a diagnosis and deploy an action                                              dialogue mechanism
                                                                                                                                                                             L

                                                                                                 t
                                              SO                                                                                                                           CI
                     S

                                                                                                                                                                                                                                     plan in 100% of sites with significant   as we contributed to the

                                                                                                                                                                                                                                                                                                                                                          The essential Veolia 2019 • 2020
                                                    UR                                                                                                            AN                                                                                                          Millennium Development Goals
                                                           CE
                                                                 SP                                                                                        FIN                                                                       biodiversity issues
                                                                      ER                                                                               D
                                                                           FO                                                                     AN
                                                                                RM                                                      M    IC
                                                                                     ANC                                            ONO
                                                                                           E
                                                                                                                      O UR E
                                                                                                                                C
                                                                                                                                                                S
                                                                                                                                          D            ER
                                                                                                                                      HOL
                                                                                                                  SHARE
                      1.   Our stakeholders                                     2.    Our performance                3.    Our commitments                                      4.              Our goals

                                                                                                                                                                                                                                                                                                                                                          11
8
THE ESSENTIALS 2019 2020 - Veolia
4.
                        OUR PURPOSE:
                     A SHARED APPROACH                                                                                                                                                                                                                                                                  INDICATOR                                              2019 BASELINE                          2023 TARGET   UN Sustainable
                                                                                                                                                                                                                                                                                                                                                                                                                    Development
                         TO PROGRESS                                                                                                                                                                                               >
                                                                                                                                                                                                                                       Economic
                                                                                                                                                                                                                                       and financial
                                                                                                                                                                                                                                       performance
                                                                                                                                                                                                                                                          Revenue growth
                                                                                                                                                                                                                                                          Annual growth in published revenue
                                                                                                                                                                                                                                                          Profitability of activities
                                                                                                                                                                                                                                                          Current net income – Group share
                                                                                                                                                                                                                                                                                                                                                             €27.2 billion

                                                                                                                                                                                                                                                                                                                                                             €760 million
                                                                                                                                                                                                                                                                                                                                                                                        Annual target

                                                                                                                                                                                                                                                                                                                                                                                        €1 billion
                                                                                                                                                                                                                                                                                                                                                                                                                    Goals (SDGs)
                                                                                                                                                                                                                                                                                                                                                                                                                    Veolia plays a part in all 17 SDGs
                                                                                                                                                                                                                                                                                                                                                                                                                    at different levels and has a direct
          We are committed to multifaceted performance, applying the same emphasis                                                                                                                                                                                                                                                                                                                                  impact in 13 of them.
                                                                                                                                                                                                                                                          Return on capital employed
        and high standards to our various performances, which complement one another                                                                                                                                                                      Post-tax ROCE                                                                                      8.4% (with IFRS 16)        Annual target
        and form a virtuous circle. Veolia has committed to 18 indicators that cover these                                                                                                                                                                Investment capacity
          5 aspects: they will be measured regularly by an independent body and serve                                                                                                                                                                     Free Cash Flow (before discretionary investment)                                                   €1,230 million             Annual target
                                                                                                                                                                                                                                                                                                                                                                                                                              No poverty                 Reduced
                                                                                                                                                                                                                                                                                                                                                                                                                                                         inequalities
     as the basis for the variable compensation awarded to the company’s senior executives.
                                                                                                                                                                                                                                       Human resources    Employee commitment
                                                                                                                                                                                                                                   >   performance        Commitment rate of employees measured by an independent survey                                    84%                        ≥80%                                  Zero hunger                Sustainable cities
                                                                                                                                                                                                                                                                                                                                                                                                                                                         and communities
                                                                                                                                       PLA                                                                                                                Workplace safety
                                                                                                     M E N T A L P ER F O R                      NE                                                                                                       Injury frequency rate                                                                              8.1                        5
                                                                                        ENVI
                                                                                             RON                               M AN                      T
                                                                                 O UR                                                 CE
                                                                                                                                                                         1.                                                                               Employee training and employability                                                                                                                                 Good health                Responsible
                                                                                                                                                                                                                                                                                                                                                                                                                              and                        consumption
                                                                                                                                                                                                                                                                                                                                                             18 h                       23 h
                                    Y                                                                                                                                                                                                                     Average number of training hours per employee per year                                                                                                              well-being                 and production

                               ET                                                                                                                        2.
                                                                                                                                                                                                                                                          Diversity
                      CI

                                                                                                 Combat pollution and                                                                                                                                     Proportion of women appointed among the top 500 Group                                             Not applicable             50% from 2020 to 2023                 Quality                    Climate action
                                                                                                     e ecological transfor
                                                                                               ate th                                                                                                                                                                                                                                                                                                                         education
               SO

                                                                                           eler                           mat
                                                                                                                             ion
                                                                                                                                                                                                                                                           executives during the period 2020-2023
                                                                                        acc
                                                                                           Circular Protection of
                                                                                          economy: environments              3.
                                                                                                                                                                                                                                       Environmental

                                                                                                                                                                                              OU
                                                                                           plastic      and                                                                                                                                               Combating climate change
                                                                                                                                                                                                                                                                                                                                                                                                                              Gender                     Life

                                                                                                                                                                                                RC
                          CE

                                                                                Combating recycling biodiversity Sustainable
                                                                                 climate                          management                                                                                                       >   performance        • Reduction in GHG emissions: progress with the investment                                        Not applicable             30% of investment
                                                                                                                                                                                                                                                                                                                                                                                                                              equality                   below water
                     AN

                                                                                                                                                                                                 OM
                                                                                 change                             of water                                                                                                                                 plan to eliminate coal in Europe by 2030                                                                                   to be achieved(1)
                                                                                                                                                         Gu
                     RM

                                                                                                                   resources

                                                                                                                                                                                                    ME
                                                                                                                                                                                                                                                          • Avoided emissions: annual contribution to avoided GHG                                                                      15 million metric tons
                                                                                                                                                         ar thro
                                                       ea n t

                                                                                                                                                           an ug

                                                                                                                                    Hazardous
                                                    e m me
                      O

                                                         ns

                                                                      Job and                                                                                                                                                                                emissions (assessed with regard to a reference scenario)                                        Not applicable             of CO2 eq.

                                                                                                                                                                                                     RCI
                                                                                                                                      waste
                                                                                                                                                             tee h in
                 ER F

                                                sibl lop

                                                                  wealth creation                                                                                                                                                                                                                                                                                                                                             Clean water                Life
                                                                 in the territories                                                 treatment
                                                                                                                                                                 res novat
                                            spon ve

                                                                                                                                   and recovery

                                                                                                                                                                                                        AL P
                                                                                                                                                                                                                                                                                                                                                                                                                              and sanitation             on land
           IAL P

                                                                                                                          4.                                                                                                                               Circular economy: plastic recycling
                                 through re ional de

                                                                                                                                                                    ults

                                                                                                                                           Deployment
                                                                                                                                                                                                                                                          Volume of transformed plastic, in metric tons of products leaving plastic transformation plants   350 thousand metric tons   610 thousand metric tons

                                                                                                                                                                                                             ER F O
                                                                                                                                                                         over e services

                                                          Ethics and
        O UR S O C

                                                          compliance                                                                       of innovative
                                                                                                                                                                            iv

                                                                                                                                             solutions                                                                                                    Protecting natural environments and biodiversity
                                Suppor t reg

                                                                                                                                                                              the long term

                                                                                                                                                                                                            R M A N CE                                                                                                                                       Not applicable             75%                                   Affordable                 Peace,
                                                                                                                                                                                                                                                          Rate of progress with action plans aimed at improving the impact
                                                                                                   OUR                                                                                                                                                      on the natural environment and biodiversity at sensitive sites
                                                                                                                                                                                                                                                                                                                                                                                                                              and clean
                                                                                                                                                                                                                                                                                                                                                                                                                              energy
                                                                                                                                                                                                                                                                                                                                                                                                                                                         justice
                                                                                                                                                                                                                                                                                                                                                                                                                                                         and strong
                                                    Access to essential                                                                     Customer and
                                                     services (water                           MULTIFACETED                                   consumer                                                                   CLIENTS                          S ustainable management of water resources
                                                                                                                                                                                                                                                                                                                                                                                                                                                         institutions
                                                     and sanitation)                                                                         satisfaction
                                                                                               PERFORMANCE                                                                                                                                                 Efficiency of drinking water networks(2) (volume of drinking water                               72,5%                      >75%                                  Decent                     Partnerships
                                                                                                                                                                                                                                                            consumed/volume of drinking water produced)                                                                                                                       work and                   for the goals
                                                                                                                                                                                                                                                                                                                                                                                                                              economic
                                                                                                                                                                                                                                                                                                                                                                                                                              growth
                                                                Safety
                                                                at work
                                                                                                                                              Revenue
                                                                                                                                              growth
                                                                                                                                                                                                                                       Commercial         Customer and consumer satisfaction
                                                                                                                                                                                                                                                          Customer satisfaction rate calculated using the Net Promoter Score methodology                     Not applicable             Target defined in 2020(3)             Industry,
                                                                                                                                                                                                                                   >   performance                                                                                                                                                                            innovation and
                                          hel
                                            Giv em

                                                                       Employee                                                                                                                                                                                                                                                                                                                                               infrastructure
                                             pt

                                                                                                                                                                                                                                                            Development of innovative solutions
                                                                      commitment                                                 Profitability
                                               h
                                                e m wi

                                                                                                                                                                                                                                                                                                                                                             Not applicable             Target defined in 2020(3)
      EM

                                                                                                                                                                                                                                                           Number of innovations included in at least 10 contracts signed by the Group
                                                   ea th c

                                                                                       Employee
                                                     ni a

                                                                                                                                                                                                   CE

                                                                                      training and                  Return on capital
                                                                                                                                    ri
                                                                 re to o
                                                       ng

                                                                                                                                                                                                                                                          Hazardous waste treatment and recovery
                                                                                                                                                 ty

                                                                                                              employed            pe m
       PL

                                                                                                                                                                                                AN

                                                                                     employability
                                                                                                                                                   e

                                                                   er u
                                                                     de r em                                                    os ti                                                                                                                                                                                                                        €2.5 billion               >€4 billion
                          OU

                                                                                                    Investment                pr over                                                                                                                     Consolidated revenue of the “Liquid and hazardous
                                                                                                                                                                                               M

                                                                        ve p               Diversity capacity               e
                                                                                                                           s s
         OY

                                                                          lop loy                                      rea lt
                           RH

                                                                                                                                                                                                                                                           waste treatment and recovery” segment
                                                                                                                                                                                         OR

                                                                             me ees’
                                                                               nt    w                              Inc d resu
                                                                                                                                                                                    RF
                               UM

                                                                                  and ork an                         an
                 EE

                                                                                     enga d                                                                                                                                            Corporate social
                                                                                                                                                                              PE
                                AN

                                         RE                                               gemen                                                                                                                                                                                                                                                                                         Annual assessment from
                                                                                                                                                                            IA                                                                            Job and wealth creation in the regions
                                                                                                                                                                           L

                                                                                               t
                                              SO                                                                                                                                                                                       performance
                     S

                                                                                                                                                                   C                                                               >

                                                                                                                                                                                                                                                                                                                                                                                                                                                                              The essential Veolia 2019 • 2020
                                                    UR                                                                                                          AN                                                                                        Socio-economic footprint of Veolia’s activities in the countries where the Group operates,        Not applicable             2020 of Veolia’s impact
                                                           CE
                                                                 SP                                                                                      FIN                                                                                               with regard to direct and indirect jobs supported and wealth created                                                         in 45 countries
                                                                      ER                                                                             D
                                                                           FO                                                                   AN
                                                                                RM                                                           IC                                                                                                           Ethics and compliance
                                                                                     ANC                                               OM
                                                                                                                                CO N                                                                                                                                                                                                                         92% of Top 5000            To be determined for
                                                                                           E
                                                                                                                      O UR E
                                                                                                                                                    R         S                                                                                           Percentage of positive answers to the commitment survey question

                                                                                                                                                 DE
                                                                                                                                                                                                                                                           “Are Veolia’s values and ethics applied in my entity”                                                                        a larger audience in 2020
                                                                                                                                           OL
                                                                                                                                                                                                                                                                                                                                                                                                                    (1) T
                                                                                                                                                                                                                                                                                                                                                                                                                         otal investment to eliminate coal in Europe
                                                                                                                        H
                                                                                                                  SHARE
                                                                                                                                                                                                                                                          Access to essential services (water and sanitation)                                                                                                           by 2030 have been estimated at €1.2 billion.
                                                                                                                                                                                                                                                          Number of inhabitants benefiting from inclusive solutions                                         4.17 million               +12% at constant scope      (2) For networks serving over 50,000 inhabitants.
                                                                                                                                                                                                                                                                                                                                                             inhabitants.                                           (3) Reference not available or being determined,
                                                                                                                                                                                                                                                           to access water or sanitation services under Veolia contracts                                                                                                 the 2023 target will be defined during 2020.
                      1.   Our stakeholders                                     2.    Our performance                3.    Our commitments                                    4.              Our goals

                                                                                                                                                                                                                                                                                                                                                                                                                                                                              10
8
THE ESSENTIALS 2019 2020 - Veolia
5.

     PANORAMA
      OVERVIEW 2019
                2019
                            PROJETS PHARES POUR PRÉSERVER LES RESSOURCES,
                            PRESERVING RESOURCES, IMPROVING ENVIRONMENTAL
                       AMÉLIORER L’EMPREINTE ENVIRONNEMENTALE, ET GÉRER
                       FOOTPRINTS, AND MANAGING THE MOST COMPLEX ISSUES
                       			             LES PROBLÉMATIQUES LES PLUS COMPLEXES
THE ESSENTIALS 2019 2020 - Veolia
5.
            RESOURCES
          REINVENTING WATER, WASTE AND ENERGY
     MANAGEMENT TO IMPROVE NOT ONLY PERFORMANCE
         BUT ALSO THE ENVIRONMENTAL IMPACT
                                                                                                                                                                                            Bordeaux

                                                                                                                                          Wellington                     Bordeaux
                                                                                                                                          NEW ZEALAND                    Métropole
                                                                                                                                                                         FRANCE
                                                                                                                                          In the Wellington
           Braunschweig                                                                                                                   metropolitan area              Bordeaux Métropole
           GERMANY                                                                                                                        (420,000 inhabitants),         has entrusted Veolia

           The city of Braunschweig     renewable energy plants
                                                                         Nîmes                          Veolia                            Veolia transforms
                                                                                                                                          wastewater into new
                                                                                                                                                                         with the treatment
                                                                                                                                                                         and recovery of household
           has chosen Veolia            and develop electromobility      Métropole                      Huafei                            resources. The city’s water    and similar waste
           for its energy production:   in the city. To interact more    FRANCE                         CHINA                             utility company                for 770,000 inhabitants.
           500 employees                seamlessly with users,                                                                            has entrusted Veolia           Under this public service
           will guarantee the           Veolia will implement            Veolia is responsible          Specializing in plastic           with the operation of          delegation contract,
           250,000 inhabitants          maintenance including            for producing and              polymer recycling with            4 wastewater treatment         Veolia will manage
           efficient services from      digital solutions, and will      distributing drinking          4 production sites                plants, which treat            2 energy recovery plants,
           the electricity (2,960 km)   develop smart grids.             water and managing             in China, Veolia Huafei           165,000 m3 of water daily.     where the heat produced
           and gas (1,140 km)           This project contributes         wastewater treatment           partners 5 manufacturers          Veolia is committed            by incinerators will be
           networks in compliance       to Germany’s energy              for Nîmes Métropole’s          in the plastic bottle recycling   to respecting the Maori        converted into heating
           with the strictest           transition to 100%               261,000 inhabitants.           and sales sector.                 communities, in particular     for 34,000 inhabitants
           environmental standards.     renewable energy by              With the help of               Annually, they recycle            the Mana Whenua territorial    and into electricity for
           The plan is to modernize     2050 for the electricity         2,500 connected devices,       150,000 metric tons               authority and the Ngati Toa.   100,000 inhabitants,
           the networks, incorporate    and heating networks.            the “Hypervision 360”          of PET bottle shavings,                                          and a plastic packaging
                                                                         real-time control system       20,000 metric tons                                               sorting plant. A “Hypervision”
                                                                         will save 15 million m3        of polypropylene (PP),            Doksan                         center will centralize data
                                                                         of water over the contract’s   15,000 metric tons of                                            and maximize environmental
                         Braunschweig   Sedapal                          term. Biogas from sewage       polyethylene (HDPE),
                                                                                                                                          SOUTH KOREA
                                                                                                                                                                         performance. Open to the
                                        PERU                             sludge will be used to power   37,000 metric tons                Veolia runs Doksan             public, these sites will also
                                                                         the city’s buses.              of fibers and 47,000 metric       and DSPL, which specialize     raise awareness about waste
                                        In Lima, Veolia will supply      Citizen-consumers will also    tons of recycled plastics.        in the granulation and         recovery. Veolia is therefore
                                        Sedapal, Lima’s water and        have real-time access          These materials are reused        formulation of high-quality    helping meet the goals
                                        wastewater service, with         to information via their       in textile, food and              plastics made from recycled    outlined in the “Bordeaux
                                        615,000 water connections        mobile phones. Some will       beverage packaging                polypropylene for use          Metropolitan Area 2050,
                                        serving 2.4 million people       participate in budgetary       as well as in automotive,         by car manufacturers.          a positive energy territory”
                                        in the city’s northern sector.   and strategic decisions        household appliances              Their annual PP pellet         initiative.
                                        The services provided            about their water and          and digital products.             production capacity is
                                        by Veolia include supplying,     wastewater services.                                             respectively 12,000 metric

                                                                                                                                                                                                          The essentials Veolia 2019 • 2020
                                        installing and reading                                                                            tons and 36,000 metric tons.
                                        meters, commercial
                                        management and network
                                        maintenance.
14

                                                                                                                                                                                                          15
THE ESSENTIALS 2019 2020 - Veolia
5.
                                                                                                      KIPIC
                    EXPERTISE
                                                                                                                                                                       Gujarat

                                                                                                      KUWAIT

     		DEVELOPING GLOBAL EXPERTISE
                                                                                                      Located in Al-Zour
                                                                                                      in southern Kuwait,
                                                                                                                                      Sadara
     IN COMPLEX TREATMENT OF DIFFICULT POLLUTION                                                      Kuwait Integrated               Chemical
         SERVING THE ECOLOGICAL TRANSFORMATION                                                        Petroleum Industries
                                                                                                      Company (KIPIC) is one of
                                                                                                                                      Company
                                                                                                      the largest petrochemical       SAUDI ARABIA
                                                                                                      complexes in the world          For the Sadara Chemical
                                                                                                      (615,000 barrels will           Company – a Saudi Aramco
                                                                                                      eventually be produced          and The Dow Chemical
                                                                                                      per day). KIPIC has entrusted   Company joint venture –
          Barakah                                                              United Arab Emirates
                                                                                                      Veolia with the operation
                                                                                                      of the refinery’s wastewater
                                                                                                                                      Veolia will build and operate
                                                                                                                                      a hazardous waste
          UNITED ARAB EMIRATES                                                                        treatment plant with            and waste-to-energy plant
          Veolia treats the hazardous                                                                 the goal of achieving           near Jubail. The energy
          waste produced by                                                                           zero liquid discharge:          from the waste will be
          the Barakah power plant,                                                                    it will recycle 1,500 m3/h      transformed into utilities      Gujarat
          the first nuclear power                                                                     of wastewater per year,         (steam, heat, water, cold)      INDIA
          plant in the Middle East.                                                                   incinerate sludge,              for industrial customers.
          In compliance with                                                                          and provide integrated          Under this long-term            Gujarat is a highly
          the regulatory requirements                                                                 management of the utilities     contract, Veolia will           industrialized state
          and procedures laid down                                                                    for the refining,               treat all the waste from        in India. In partnership
          by Energy Company,                                                                          petrochemical and liquefied     PlasChem Park, an industrial    with Detox, Veolia operates
          which has been mandated                                                                     natural gas facilities.         area adjacent to the Sadara     4 hazardous industrial
          by the Emirati authorities                                                                                                  Chemical complex.               waste treatment and
          to operate the site, Veolia                                                                                                                                 recovery facilities there:
          will provide the facilities                                                                                                                                 in Ankleshwar, the first
          and personnel needed                                                                                                                                        zero liquid discharge facility,
          to sample, sort, store,         Graphitec                         Graphitec                                                 Durban                          which treats 1,000 m3
          transport and dispose           WORLD                                                                                       SOUTH AFRICA                    of wastewater per day
          of the waste.                                                                                                                                               and recycles it for industrial
                                          Graphitech, the new joint                                                                   Veolia has positioned itself    use; the hazardous waste
                                          structure created by EDF                                                                    in hazardous industrial         incinerators in Dahej
                                          and Veolia – via their                                                                      waste treatment in South        (36,000 metric tons
          Kuwait Oil                      respective subsidiaries                                                                     Africa by integrating the       per year); the hazardous
          Company                         Cyclife Holding and Asteralis –
                                          will meet the challenges
                                                                                                                                      Dolphin Coast Landfill
                                                                                                                                      Management (DCLM) teams
                                                                                                                                                                      waste landfill site
                                                                                                                                                                      (3 million metric tons)
          KUWAIT                          of dismantling graphite                                                                     that manage the country’s       in Kutch; and in Magnad,
          Kuwait Oil Company              moderated nuclear reactors.                                                                 largest hazardous waste         the ecological landfill site,
          has awarded Veolia              By developing the necessary                                                                 landfill in KwaDukuza near      which is one of the country’s
          the contract to build           technologies and engineering,                                                               Durban. Veolia is therefore     largest hazardous waste
          and operate a low-level         Graphitec will meet                                                                         making all its hazardous        sites (15 million metric tons).
          radioactive waste storage       the decommissioning                                                                         waste treatment expertise
          and treatment plant. Veolia     needs of some sixty reactors                                                                available to industrial

                                                                                                                                                                                                        The essentials Veolia 2019 • 2020
          will also be responsible        worldwide. Graphitec                                                                        companies in South Africa.
          for detecting and monitoring    will launch the project
          radioactivity in the drilling   to dismantle the “Chinon A2”
          facilities, as well as for      nuclear power plant reactor
          transporting, confining         in France in 2022.
          and storing the waste prior
          to decontamination.
16

                                                                                                                                                                                                        17
5.

                         FOOTPRINT
                LONG-TERM SUPPORT TO HELP OUR CUSTOMERS
     – LOCAL AUTHORITIES AND INDUSTRY – TO IMPROVE THEIR
           ENVIRONMENTAL FOOTPRINT
                                                                                                                                                   Jump
                                                                                                                                                   (Uber)
                                                                                                                                                   FRANCE

                                              Coca-Cola Femsa                                                                                      Uber’s subsidiary Jump
                                              COLOMBIA                                                                                             has partnered with Veolia
                                                                                                                                                   to recycle and recover

                                     Levice
                                              At Coca-Cola Femsa's              and electricity, reducing         AngloGold                        defective parts from                 Danone (Nutricia Cuijk)

                                              bottling plant in Barranquilla,   the overall energy bill by 11%.   GHANA                            self-service bicycles
                                              Veolia will be responsible        Coca-Cola Femsa is working                                         and scooters as part of
                                              for the utilities’ energy         to reduce its carbon footprint    AngloGold Ashanti, a South       its drive to improve its
                                              efficiency: a 3,000 kW            and improve its facilities’       African mining company           environmental footprint.           Danone
                                              natural gas-fired                 energy efficiency.                and the world’s third largest    The parts will be repaired         NETHERLANDS
                                               trigeneration unit will                                            gold producer, has entrusted     or recycled, and over 90%
                                              supply steam, cold water                                            Veolia with the operation        of the materials recovered:        Veolia is helping Danone
                                                                                                                  and maintenance of               plastic and rubber, electronic     to reduce its environmental
                                                                                                                  4 wastewater treatment           components, aluminum,              footprint on the new Nutricia
                                                                                                                  plants and 2 drinking water      metal and precious metals.         Cuijk infant formula
                                                                                                                  treatment plants at its          Veolia will also recycle           production site. Veolia
                                                                                                                  Obuasi mine in southern          200 batteries for Jump             ensures the availability
                                                                                                                  Ghana. Veolia guarantees         at its specialist site in Dieuze   and optimal use of industrial
                                                                                                                  the quality of water treatment   (Moselle, France), recovering      utilities (air, steam, ingredient
                                                                                                                  and operations-related           nickel, cobalt, copper, lithium    and process waters) thanks
                                                                                                                  discharges in accordance         and manganese. In Paris,           to the Hubgrade smart
                                                                                                                  with the requirements of         Jump manages a fleet               control center, which
                                                                                                                  the country’s Environmental      of 5,000 electric bicycles         maximizes water and
                                                                                                                  Protection Agency.               and 1,000 scooters.                heat reuse and recovery.
                                                                                                                                                                                      The project represents a new
     Levice                                                                                                                                                                           milestone in the alliance
                                                                                                                                                                                      between the 2 groups
     SLOVAKIA
                                                                                                                  Hong Kong                                                           that began in 2016.
     Throughout the industrial                                                                                    CHINA                                                               It contributes to the “One
     park in Levice, a town some                                                                                                                                                      Planet. One Health” vision
     150 km east of Bratislava,                                                                                   Veolia, in partnership with                                         and Danone’s net zero carbon
     local energy loops managed                                                                                   the engineering company                                             goal for 2050.
     by Veolia guarantee the                                                                                      Southa, offers new building
     production of heat and cold.                                                                                 energy optimization and air
     The energy services that                                                                                     quality improvement services

                                                                                                                                                                                                                          The essentials Veolia 2019 • 2020
     Veolia provides to the park’s                                                                                for hospitals, schools and
     customers include heating,                                                                                   shopping centers. This offer
     air conditioning, gas supply                                                                                 is in line with the Hong Kong
     and distribution, and heat,                                                                                  government’s target to
     which is also distributed                                                                                    reduce the territory’s carbon
     in the city via a district                                                                                   footprint by 70% by 2030,
                                               Colombia
     heating network.                                                                                             relative to 2005.
18

                                                                                                                                                                                                                          19
5.
              INNOVATION
      INNOVATING TO ANTICIPATE
                                                                                                          Le Raincy
                                                                                                          FRANCE

                                                                                                          Indoor air quality is a major
      		        AND MEET TOMORROW’S ESSENTIAL NEEDS                                                       public health issue. The town         PLASTIC PACKAGING RECYCLING DEPLOYED
                                                                                                          of Le Raincy (Île-de-France)          ON A LARGE SCALE
                                                                                                          and Veolia have joined forces
                                                                                                          to guarantee the quality of air       Nestlé                             Reckitt Benckiser
                                                                                                          inside 2 schools through              World                              World
                                                                                                          an operation that is unique in        Nestlé and Veolia teamed up        Veolia is partnering with
                                                                                                          France. Veolia has transposed         to fight plastic waste             Reckitt Benckiser (RB),
                                                                                                                                                and develop collection, sorting    a leading health, hygiene
     NEW DIGITAL OFFERS                  Yara                                                             its hospital and clean-room           and recycling programs             and cleaning product
     AND ARTIFICIAL                                                                                       technologies to schools               in 11 countries in Asia, Africa,   company, to promote
                                                                                                                                                Latin America and Europe.          recycling plastic packaging
                                                                                                          to neutralize all sources of air
     INTELLIGENCE                                                                                                                               To combat plastic pollution,       – in line with its commitment
                                                                                                          pollution and treat circulating       the aim is to achieve 35%          to 100% recyclable plastic
                                                                                                          air flows. Sensors continuously       recycled material in plastic       packaging made of at least
     Portik                                                                                                                                     bottles and 15% in all             25% recycled materials
     United Kingdom                                                                                       monitor temperature, humidity,        packaging produced by 2025.        by 2025. For example,
     Installed at the Southwark                                                                           CO2, volatile organic compounds                                          Finish Quantum packaging
     (London) sorting plant, Portik                                                                       and fine particles. A dashboard       Système U                          (for dishwashers) already
     uses artificial intelligence                                                                                                               and Carrefour France               contains 30% recycled plastic.
     to calculate online the changes
                                                                                                          measures the pollution levels                                            RB and Veolia are working
     in the purity of aluminum                                                                            in each classroom. Data is            To reduce single-use plastic       together to improve collection
     scrap using images captured                                                                                                                in packaging, Carrefour,           and sorting, contribute
                                                                                                          provided to teachers and              Système U, Veolia and              to a circular economy across
     by a camera to improve
     the sorting plant’s operational                                                                      parents so that they can play         their own brand suppliers          all value chains and reduce
     performance. Portik is the first                                                                                                           are joining forces to ecodesign    their environmental footprint.
                                                                                                          an active role in the quality
     part of the “Sorting Center 4.0”                                                                                                           packaging that is reusable,
                                                                                                          of the indoor air.                    recyclable or 100%
     project, which is more highly
     automated and has additional                                                                                                               compostable by 2025.
     functionalities compared                                                                                                                   The aim is to drive change
     to current technologies.
                                        Yara                           New York City                      Sur                                   in many areas: packaging,
                                                                                                                                                capital goods, new water
                                                                                                                                                treatments, biowaste, biogas,
     Hubgrade 4.0                       EUROPE                         UNITED STATES                      SULTANATE OF OMAN                     food tech, and construction.
     United Arab Emirates
     In Dubai, Veolia’s new             Veolia and Yara have           Veolia is bringing its expertise   The Sur seawater desalination
     Energy and Performance             partnered to develop           in the field of sustainable        plant supplies drinking water
     management hub for the
     Middle East uses Hubgrade 4.0,     the circular economy           energy microgrids to the           to the entire Ash-Sharqiyah region,
     a new platform for smart           in Europe’s food and           largest private real estate        providing more than 130,000 m3         Système U
     monitoring of buildings’ energy    agriculture sectors.           project in the United States,      of water per day for more than         and Carrefour France
     performance. Based on real-
     time indicators, this digital      They recycle nutrients         Hudson Yards. In this new          600,000 inhabitants. The plant
     solution delivers energy           from urban, agricultural       New York City neighborhood         is equipped with barrels
     savings, monitors performance
     and optimizes maintenance
                                        and industrial waste           with 100 shops, offices and        (2 m diameter and 10 m long)
     activities in line with customer   to make high quality           cultural buildings, Veolia has     that can each produce
     requirements: Progress,            fertilizers and offer soil     developed a cogeneration           5,000 m3/day of water and
     Smart, Green or Premium.
     The platform optimizes smart       improvement solutions          plant (13 MW) that produces        provide digital monitoring
     building management to meet        for agriculture. A circular    heat and electricity and           of the performance of the
     the challenges presented           economy loop already           provides heating                   filtration membranes. This Veolia
     by the digital revolution.
                                        recycles ammonia from          and chilled water, thereby         innovation reduces the average
                                        green waste and sewage         ensuring the buildings’            cost of a desalination plant by

                                                                                                                                                                                                                    The essential Veolia 2019 • 2020
                                        sludge into sodium nitrate,    energy resilience. Launched        3% to 5%, saves 1.5% in energy
                                        which is then reused           in 2012 on an 11-hectare           and 25% in floor space
                                        in wastewater treatment.       site west of Manhattan,            compared with a system housed
                                        Veolia and Yara have           Hudson Yards is one of the         in a building. In 2019, nearly
                                        launched the Nutrient          most complex construction          50 desalination projects will be
                                        Upcycling Alliance to revamp   projects in the history            launched worldwide, two-thirds
                                        the food value chain.          of New York City.                  of them in the Persian Gulf.
20

                                                                                                                                                                                                                    21
This document was produced by Veolia’s Communications Department – April 2020.
Photo credits: Veolia media library: Rodolphe Escher, Christophe Daguet, Alexandre Dupeyron,
Christophe Majani d’Inguimbert, Jonathan Robert. Coca-Cola Femsa, Danone, Getty Images.
Cover: Getty Images.
Graphics: Gilles Hureau.
Translation: Agency Walker Services (AWS).
Creation and production:                  .
Printer: Stipa.

                 In order to protect the environment, this document
                 has been produced by an Imprim’Vert® printer
                 on Symbol Matt Plus paper; this product is made
                 from materials from well-managed FSC® certified
                 forests and other controlled sources.
Veolia
30, rue Madeleine-Vionnet – 93300 Aubervilliers – France
               Tel.: +33 (0)1 85 57 70 00
                    www.veolia.com
You can also read