The Circle Model An innovative alternative for health care in Canada - Arianne Charlebois February 2013

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          Canada 2020 Analytical Commentary: No. 01
	
  
The Circle Model
       An innovative alternative
       for health care in Canada
                                Arianne Charlebois

                                         February 2013
Analytical Commentary
Canada 2020 produces original research in a variety of formats. Our Analytical
Commentary series presents unique insights into emerging trends and innovative
solutions to big policy challenges. Papers are topical, accessible, and oriented towards
drawing lessons for federal policy.

About Canada 2020
Canada 2020 is a leading, independent, progressive think-tank. Our objective is to
inform and influence debate, to identify progressive policy solutions and to help
redefine federal government for a modern Canada. We do this by convening leading
authorities from Canada and abroad, generating original policy thinking, and prioritizing
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Our orientation is:
   • progressive and non-partisan
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Visit us online at www.canada2020.ca

About the Author
Arianne Charlebois holds a BA in History from McGill University and recently completed
her Master's degree from the Norman Paterson School of International Affairs at
Carleton University.

                                                        	
  
Introduction
There	
   are	
   few	
   Canadian	
   institutions	
   more	
   emotionally	
   charged	
   or	
   heatedly	
   debated	
   than	
   Medicare.	
  
Free	
   universal	
   health	
   care	
   is	
   an	
   integral	
   part	
   of	
   Canadian	
   identity,	
   as	
   well	
   as	
   one	
   of	
   our	
   greatest	
  
national	
  concerns.	
  In	
  a	
  2008	
  survey,	
  Canadians	
  identified	
  with	
  Medicare	
  more	
  strongly	
  than	
  with	
  any	
  
other	
  Canadian	
  ideal,	
  including	
  democracy	
  and	
  compassion.1	
  	
  	
  

However,	
  long	
  wait	
  times,	
  rising	
  costs	
  and	
  a	
  lack	
  of	
  coverage	
  have	
  damaged	
  the	
  reputation	
  of	
  Medicare	
  
in	
   recent	
   decades.	
   Attempts	
   to	
   increase	
   efficiency	
   within	
   the	
   public	
   system	
   have	
   had,	
   at	
   best,	
   an	
  
incremental	
   effect	
   and	
   privatization	
   is	
   considered	
   immoral	
   by	
   a	
   large	
   portion	
   of	
   the	
   population.	
   We	
  
have	
  therefore	
  reached	
  something	
  of	
  an	
  impasse.	
  	
  	
  

Meanwhile,	
   in	
   the	
   UK,	
   an	
   alternative	
   model	
   is	
   emerging.	
   In	
   February	
   2012,	
   the	
   Circle	
   Partnership,	
   a	
  
privately	
   owned	
   healthcare	
   company,	
   was	
   awarded	
   a	
   10-­‐year	
   contract	
   to	
   manage	
   a	
   publicly-­‐funded	
  
hospital.	
   This	
   model	
   allows	
   the	
   UK’s	
   National	
   Health	
   Service	
   (NHS)	
   to	
   continue	
   to	
   provide	
   free	
  
universal	
   health	
   care	
   while	
   introducing	
   private-­‐sector	
   incentives	
   to	
   maximize	
   efficiency.	
   	
   Still	
   in	
   its	
  
early	
   stages,	
   the	
   model	
   has	
   shown	
   promise	
   in	
   addressing	
   similar	
   concerns	
   to	
   those	
   faced	
   by	
   the	
  
Canadian	
  healthcare	
  system.	
  	
  

This	
   paper	
   will	
   discuss	
   the	
   Circle	
   Partnership’s	
   philosophy	
   and	
   operations	
   and	
   reflect	
   on	
   the	
  
applicability	
  of	
  this	
  model	
  to	
  Canada.	
  

The Circle Model
The	
  Circle	
  Partnership	
  is	
  a	
  British	
  company	
  founded	
  in	
  2005.	
  It	
  represents	
  the	
  largest	
  partnership	
  of	
  
physicians	
  anywhere	
  in	
  Europe.	
  Doctors,	
  nurses,	
  and	
  other	
  Circle	
  employees	
  collectively	
  own	
  49.9%	
  of	
  
the	
  company	
  (a	
  group	
  of	
  hedge	
  and	
  venture	
  capital	
  funds	
  owns	
  the	
  rest).	
  It	
  is	
  founded	
  on	
  the	
  principle	
  
that	
   employees	
   who	
   benefit	
   directly	
   from	
   the	
   company’s	
   success	
   will	
   be	
   motivated	
   to	
   work	
   as	
  
efficiently	
  as	
  possible.	
  	
  	
  

Circle	
  runs	
  several	
  privately-­‐	
  and	
  publicly-­‐funded	
  clinics.	
  In	
  February	
  2012	
  it	
  became	
  the	
  first	
  private	
  
firm	
  to	
  manage	
  an	
  NHS	
  hospital	
  when	
  it	
  was	
  awarded	
  the	
  management	
  contract	
  for	
  Hinchingbrooke	
  
hospital	
  in	
  Huntingdonshire.2	
  This	
  was	
  a	
  change	
  of	
  scope	
  and	
  complexity	
  for	
  Circle:	
  clinics	
  operate	
  on	
  
a	
   smaller	
   scale	
   than	
   hospitals	
   and	
   cannot	
   provide	
   complex	
   procedures	
   or	
   inpatient	
   services.	
  
Hinchingbrooke	
   hospital,	
   by	
   contrast,	
   is	
   a	
   full-­‐service	
   hospital	
   that	
   had	
   accumulated	
   a	
   debt	
   of	
   £39	
  
million	
   and	
   was	
   facing	
   closure.	
   Following	
   a	
   competition,	
   the	
   government	
   granted	
   Circle	
   a	
   10-­‐year	
  
contact	
   to	
   run	
   the	
   hospital.	
   The	
   NHS	
   continues	
   to	
   fund	
   services	
   and	
   employ	
   the	
   staff,	
   but	
   Circle	
   has	
  
taken	
   over	
   administrative	
   responsibilities.	
   Over	
   time,	
   Circle	
   hopes	
   to	
   offer	
   NHS	
   employees	
   an	
  
opportunity	
  to	
  become	
  Circle	
  shareholders.	
  	
  	
  

The	
   UK	
   government	
   provides	
   hospitals	
   with	
   a	
   set	
   amount	
   of	
   annual	
   funding.	
   If	
   efficiencies	
   by	
   Circle	
  
yield	
  a	
  surplus	
  at	
  Hinchingbrooke,	
  profits	
  will	
  be	
  shared	
  by	
  the	
  hospital,	
  the	
  NHS,	
  and	
  Circle.	
  Circle	
  will	
  
keep	
  the	
  first	
  £2	
  million	
  of	
  profit,	
  25%	
  of	
  profit	
  between	
  £2-­‐6	
  million	
  and	
  33%	
  of	
  profit	
  between	
  £6-­‐10	
  
million,	
   after	
   which	
   all	
   further	
   surplus	
   will	
   go	
   to	
   paying	
   Hinchingbrooke’s	
   debts.3	
   If	
   the	
   hospital	
  

                                                                                                                                                                        1	
  
continues	
   to	
   post	
   a	
   deficit	
   under	
   Circle’s	
   management,	
   Circle	
   will	
   earn	
   nothing	
   and	
   has	
   agreed	
   in	
   its	
  
contract	
  to	
  be	
  responsible	
  for	
  the	
  first	
  £5	
  million	
  of	
  fresh	
  debt.4	
  	
  

The Canadian Healthcare Problem
The	
  Canadian	
  and	
  British	
  healthcare	
  systems	
  share	
  many	
  of	
  the	
  same	
  problems.	
  The	
  UK	
  faces	
  soaring	
  
costs	
  that	
  have	
  led	
  to	
  an	
  unsustainable	
  budget,	
  as	
  well	
  as	
  long	
  wait	
  times.56	
  These	
  problems	
  have	
  been	
  
compounded	
  by	
  tight	
  recession	
  budgets.	
  	
  	
  

In	
  Canada,	
  the	
  biggest	
  public	
  concern	
  about	
  healthcare	
  has	
  been	
  long	
  –	
  and	
  growing	
  –	
  wait	
  times,	
  both	
  
in	
   the	
   emergency	
   room	
   and	
   for	
   access	
   specialist	
   care.7	
   A	
   2011	
   Commonwealth	
   Fund	
   study	
   ranked	
  
Canada	
  last	
  out	
  of	
  11	
  countries	
  in	
  all	
  categories	
  related	
  to	
  timeliness	
  of	
  care,	
  whether	
  in	
  the	
  emergency	
  
room,	
   to	
   see	
   a	
   specialist,	
   to	
   see	
   a	
   doctor	
   when	
   sick,	
   or	
   for	
   surgery.	
   By	
   1998	
   a	
   majority	
   of	
   Canadians	
  
were	
   calling	
   for	
   fundamental	
   changes	
   to	
   the	
   healthcare	
   system.8	
   A	
   2010	
   Commonwealth	
   Fund	
   study	
  
showed	
   that	
   public	
   opinion	
   had	
   not	
   improved,	
   with	
   52%	
   of	
   respondents	
   believing	
   that	
   the	
   system	
  
needed	
   fundamental	
   changes	
   and	
   10%	
   feeling	
   that	
   it	
   had	
   to	
   be	
   completely	
   rebuilt.9	
   Again,	
   the	
   main	
  
complaint	
  was	
  wait	
  times.	
  	
  	
  

The	
   Euro-­‐Canada	
   Health	
   Consumer	
   Index	
   ranks	
   countries	
   based	
   on	
   patient	
   outcomes	
   as	
   well	
   as	
  
“patient	
   friendliness,”	
   which	
   incorporates	
   factors	
   such	
   as	
   wait	
   times	
   and	
   services	
   covered.	
   Canada	
  
placed	
   25	
   out	
   of	
   34	
   countries	
   in	
   2010.10	
   A	
   lack	
   of	
   resources	
   is	
   a	
   main	
   factor	
   in	
   wait	
   times	
   for	
  
emergency	
  treatment	
  as	
  well	
  as	
  specialist	
  care	
  and	
  surgery:	
  there	
  are	
  too	
  few	
  daytime	
  operating	
  room	
  
slots,	
  operating	
  room	
  nurses,	
  surgeons,	
  and	
  anesthesiologists.	
  	
  	
  

Canada’s	
  lack	
  of	
  doctors	
  is	
  a	
  growing	
  problem	
  despite	
  high	
  salaries	
  for	
  doctors,	
  both	
  by	
  Canadian	
  and	
  
international	
   standards,	
   and	
   increased	
   funding	
   for	
   training	
   positions.	
   This	
   is	
   due	
   to	
   a	
   number	
   of	
  
factors,	
   including	
   poor	
   work-­‐life	
   balance,	
   long	
   training	
   times,	
   fewer	
   international	
   medical	
   graduates	
  
immigrating	
  to	
  Canada,	
  and	
  a	
  high	
  retirement	
  rate.	
  Another	
  problem	
  is	
  fragmentation.	
  Doctors	
  work	
  
alone	
   rather	
   than	
   in	
   teams,	
   and	
   the	
   administrative	
   burden	
   of	
   passing	
   patients	
   with	
   complex	
   health	
  
issues	
  from	
  doctor	
  to	
  doctor,	
  as	
  well	
  as	
  lack	
  of	
  communication	
  between	
  doctors	
  regarding	
  a	
  patient’s	
  
care,	
  greatly	
  increase	
  wait	
  times.	
  	
  	
  

Lack	
  of	
  coordination	
  and	
  planning	
  can	
  also	
  cause	
  unnecessary	
  bottlenecks.11	
  Moreover,	
  under-­‐funding	
  
of	
   home	
   care	
   and	
   long-­‐term	
   care	
   have	
   created	
   additional	
   stress	
   on	
   the	
   hospital	
   system.	
   This	
   cannot	
  
easily	
   be	
   addressed	
   due	
   to	
   the	
   growing	
   costs	
   of	
   healthcare.	
   Finally,	
   because	
   hospitals	
   receive	
   a	
   set	
  
amount	
  of	
  annual	
  funding,	
  regardless	
  of	
  the	
  number	
  of	
  services	
  performed	
  or	
  patients	
  treated,	
  there	
  is	
  
no	
  financial	
  incentive	
  to	
  move	
  patients	
  through	
  quickly.	
  

Other	
   complaints	
   in	
   Canada	
   include	
   Medicare’s	
   limited	
   coverage,	
   combined	
   with	
   costs	
   that	
   are	
  
growing	
   at	
   an	
   alarming	
   rate.	
   The	
   public	
   system	
   cannot	
   afford	
   to	
   fund	
   a	
   full	
   range	
   of	
   therapies,	
  
especially	
  newer	
  ones.	
  	
  Canada	
  is	
  also	
  one	
  of	
  the	
  only	
  countries	
  among	
  those	
  providing	
  publicly	
  funded	
  
healthcare	
  that	
  does	
  not	
  provide	
  national	
  prescription	
  drug	
  coverage.12	
  When	
  Medicare	
  was	
  founded,	
  
most	
   ailments	
   were	
   treated	
   by	
   a	
   family	
   doctor	
   or	
   at	
   a	
   hospital.	
   Healthcare	
   has	
   evolved	
   now	
   to	
   the	
  
point	
  where	
  many	
  illnesses	
  can	
  be	
  treated	
  by	
  technology	
  in	
  a	
  clinic	
  or	
  at	
  home	
  –	
  without	
  the	
  need	
  to	
  
visit	
   the	
   hospital	
   –	
   or	
   with	
   medications.	
   Unfortunately,	
   the	
   healthcare	
   system	
   has	
   not	
   kept	
   up.	
   Only	
  

                                                                                                                                                                                 2	
  
70%	
   of	
   healthcare	
   services	
   in	
   Canada	
   are	
   publicly	
   funded,	
   putting	
   us	
   in	
   the	
   bottom	
   third	
   of	
   OECD	
  
countries	
  on	
  this	
  metric.13	
  	
  

Canada’s	
   aging	
   population,	
   increased	
   incidence	
   of	
   chronic	
   diseases,	
   and	
   rising	
   obesity	
   rates,	
   combined	
  
with	
   the	
   growing	
   costs	
   of	
   treatment	
   as	
   technology	
   advances,	
   are	
   straining	
   the	
   system	
   to	
   its	
   limits.	
  	
  
Provincial	
   governments	
   spend	
   42-­‐45%	
   of	
   their	
   budgets	
   on	
   health	
   care,	
   and	
   costs	
   continue	
   to	
   grow	
  
faster	
  than	
  any	
  other	
  government	
  program	
  and	
  as	
  well	
  as	
  faster	
  than	
  revenues.	
  A	
  TD	
  Financial	
  Group	
  
report	
  has	
  forecasted	
  that	
  by	
  2030	
  health	
  care	
  spending	
  will	
  require	
  80%	
  of	
  Ontario’s	
  budget14.	
  	
  	
  

It	
   is	
   notable	
   that	
   Canada	
   spends	
   significantly	
   more	
   per	
   capita	
   on	
   health	
   care	
   than	
   the	
   UK	
   and	
   is	
  
consistently	
   ranked	
   in	
   the	
   top	
   five	
   countries	
   in	
   the	
   world	
   for	
   per	
   capita	
   health	
   care	
   spending,	
   but	
  
without	
  cracking	
  the	
  top	
  five	
  for	
  health	
  care	
  outcomes.	
  Canada	
  came	
  sixth	
  out	
  of	
  seven	
  countries	
  in	
  a	
  
Commonwealth	
  Fund	
  study	
  surveying	
  the	
  quality	
  of	
  healthcare	
  systems	
  in	
  Canada,	
  the	
  United	
  States,	
  
New	
   Zealand,	
   Australia,	
   Germany,	
   the	
   Netherlands,	
   and	
   the	
   UK.	
   Only	
   the	
   U.S.,	
   a	
   country	
   without	
  
universal	
  healthcare,	
  was	
  ranked	
  lower	
  than	
  Canada.15	
  	
  	
  

Importantly,	
   the	
   OECD	
   has	
   estimated	
   that	
   Canada	
   could	
   decrease	
   healthcare	
   spending	
   by	
   2.5%	
  
annually	
   if	
   Medicare	
   became	
   as	
   efficient	
   as	
   the	
   most	
   efficient	
   performers	
   in	
   the	
   OECD.16	
   Given	
   funding	
  
constraints	
  and	
  growing	
  demands	
  on	
  the	
  system	
  we	
  clearly	
  need	
  to	
  look	
  anew	
  at	
  all	
  opportunities	
  to	
  
increase	
  efficiency.	
  

Past Attempts at Efficiency
There	
   is	
   a	
   widely	
   held	
   belief	
   that	
   any	
   form	
   of	
   healthcare	
   privatization	
   can	
   be	
   avoided	
   in	
   Canada	
   by	
  
making	
  the	
  current	
  system	
  more	
  efficient.	
  Several	
  attempts	
  have	
  been	
  made	
  to	
  do	
  just	
  this,	
  focusing,	
  
most	
  recently	
  on	
  wait	
  times:	
  	
  

       •    In	
   2004,	
   $5.5	
   billion	
   was	
   dedicated	
   to	
   the	
   Wait	
   Times	
   Reduction	
   Fund	
   to	
   lessen	
   wait	
   times	
   for	
  
            specific	
   common	
   procedures.	
   Wait	
   times	
   for	
   non-­‐prioritized	
   procedures	
   were	
   not	
   reduced,	
  
            indeed	
  some	
  ultimately	
  increased	
  due	
  to	
  the	
  heightened	
  emphasis	
  on	
  priority	
  areas.	
  	
  	
  
            	
  
       •    In	
   2005,	
   the	
   Patient	
   Wait	
   Times	
   Guarantee	
   allocated	
   $612	
   million	
   to	
   provinces	
   to	
   create	
  
            guaranteed	
   maximum	
   wait	
   times	
   in	
   at	
   least	
   one	
   priority	
   area.	
   	
   By	
   2011	
   the	
   provinces	
   had	
  
            instituted	
   the	
   guarantees,	
   but	
   few	
   patients	
   knew	
   about	
   them.	
   	
   Moreover,	
   some	
   guarantees	
  
            were	
  up	
  to	
  two	
  times	
  as	
  long	
  as	
  those	
  announced	
  in	
  2005.	
  	
  	
  
	
  
       •    In	
  2008,	
  the	
  Emergency	
  Wait	
  Times	
  Strategy	
  was	
  instituted	
  to	
  ensure	
  that	
  90%	
  of	
  patients	
  in	
  
            emergency	
  rooms	
  requiring	
  complex	
  treatment	
  would	
  be	
  admitted	
  or	
  discharged	
  within	
  eight	
  
            hours.	
  By	
  2011	
  only	
  40%	
  of	
  patients	
  were	
  admitted	
  within	
  this	
  limit.	
  17	
  	
  
            	
  
Unfortunately	
   for	
   those	
   who	
   advocate	
   improving	
   the	
   system	
   without	
   making	
   any	
   fundamental	
  
changes,	
  results	
  have	
  not	
  been	
  good.	
  A	
  study	
  of	
  healthcare	
  reforms	
  in	
  Canada	
  between	
  1990	
  and	
  2003	
  
revealed	
  results	
  that	
  were	
  moderate	
  at	
  best.	
  Efficiency	
  gains	
  are	
  easy	
  to	
  map	
  out	
  on	
  paper	
  but	
  difficult	
  
to	
   realize.	
   This	
   is	
   partially	
   due	
   to	
   the	
   distance	
   between	
   health	
   ministers	
   and	
   front-­‐line	
   healthcare	
  
workers.	
  Moreover,	
  effecting	
  change	
  can	
  seem	
  hopeless	
  in	
  such	
  a	
  large,	
  complicated	
  system.18	
  Finally,	
  

                                                                                                                                                                         3	
  
doctors	
   have	
   resisted	
   change	
  in	
   the	
  past.	
   This	
   is	
   human	
   nature,	
   which	
   is	
   difficult	
   to	
   overcome	
   without	
  
the	
  right	
  incentives.19	
  A	
  drastically	
  different	
  approach	
  is	
  clearly	
  required.	
  

Experimenting with private care
Despite	
  resistance	
  to	
  the	
  concept	
  of	
  privatization,	
  a	
  similar	
  approach	
  to	
  the	
  Circle	
  model	
  has	
  actually	
  
been	
   tried	
   in	
   Canada	
   already,	
   on	
   a	
   smaller	
   scale.	
   In	
   2001,	
   the	
   Canadian	
   Radiation	
   Oncology	
   Services	
  
(CROS)	
   was	
   awarded	
   the	
   first	
   contract	
   in	
   Canada	
   for	
   private	
   delivery	
   of	
   publicly-­‐funded	
   healthcare.	
  
For	
  the	
  two	
  years	
  prior,	
  the	
  Ontario	
  Ministry	
  of	
  Health	
  had	
  been	
  spending	
  approximately	
  $375,000	
  per	
  
week	
  to	
  send	
  cancer	
  patients	
  to	
  the	
  United	
  States	
  for	
  radiation	
  therapy	
  because	
  the	
  Canadian	
  system	
  
could	
  not	
  meet	
  the	
  demand	
  for	
  service.	
  Despite	
  government	
  efforts	
  to	
  raise	
  the	
  capacity	
  of	
  radiation	
  
departments	
  and	
  to	
  create	
  new	
  departments,	
  the	
  changes	
  only	
  enhanced	
  capacity	
  by	
  3%,	
  just	
  enough	
  
to	
  meet	
  the	
  3%	
  growth	
  in	
  demand.	
  	
  	
  

The	
   CROS	
   contract	
   introduced	
   private	
   sector	
   pressures	
   and	
   increased	
   accountability.	
   Because	
  
providers	
   were	
   paid	
   a	
   negotiated	
   fee	
   for	
   services,	
   increasing	
   the	
   efficiency	
   of	
   service	
   provision	
  
increased	
  profits.	
  Suddenly	
  doctors	
  were	
  willing	
  to	
  work	
  evenings	
  to	
  enhance	
  capacity	
  and	
  to	
  innovate	
  
to	
   find	
   new	
   solutions.	
   Performance	
   measurement	
   and	
   evaluation	
   increased	
   as	
   well.	
   With	
   these	
  
changes,	
   radiation	
   therapists	
   became	
   60-­‐70%	
   more	
   efficient	
   compared	
   to	
   hospitals	
   and	
   physicians	
  
doubled	
   their	
   efficiency.	
   Furthermore,	
   the	
   program	
   boasted	
   a	
   100%	
   patient	
   satisfaction	
   rate,	
   with	
  
94%	
  of	
  patients	
  responding	
  that	
  they	
  would	
  recommend	
  the	
  clinic	
  to	
  friends.20	
  	
  	
  

Despite	
  this	
  success,	
  the	
  CROS	
  clinic	
  was	
  closed	
  after	
  three	
  years	
  due	
  to	
  public	
  objections	
  that	
  it	
  would	
  
harm	
   Medicare.21	
   A	
   similar	
   story	
   developed	
   in	
   Quebec	
   in	
   2008.	
   Montreal’s	
   Sacré-­‐Coeur	
   Hospital	
  
arranged	
   with	
   a	
   private	
   clinic	
   to	
   perform	
   publicly-­‐funded	
   surgeries	
   two	
   days	
   per	
   week.	
   The	
   clinic	
   was	
  
paid	
  the	
  same	
  rates	
  as	
  hospital	
  doctors	
  and	
  the	
  arrangement	
  helped	
  to	
  tackle	
  the	
  1,500	
  person	
  waiting	
  
list	
   for	
   short-­‐stay	
   surgery	
   at	
   the	
   hospital.22	
   The	
   program	
   was,	
   however,	
   abruptly	
   cancelled	
   by	
   the	
  
Minister	
  of	
  Health	
  after	
  hospital	
  unions	
  fought	
  the	
  concept.23	
  

In	
   Alberta,	
   private	
   clinics	
   offering	
   publicly-­‐funded	
   services	
   have	
   come	
   and	
   gone	
   over	
   the	
   years	
   as	
  
political	
  moods	
  have	
  shifted.	
  Currently,	
  the	
  South	
  Alberta	
  Eye	
  Centre	
  in	
  Calgary	
  is	
  thriving	
  under	
  this	
  
model.	
  The	
  clinic	
  is	
  owned	
  by	
  three	
  surgeons	
  and	
  employs	
  three	
  more.	
  Each	
  is	
  able	
  to	
  examine	
  about	
  
twice	
   as	
   many	
   patients	
   as	
   they	
   did	
   when	
   working	
   in	
   the	
   hospital,	
   while	
   still	
   meeting	
   all	
   the	
  
specifications	
   and	
   quality	
   standards	
   set	
   by	
   the	
   Ministry	
   of	
   Health.	
   A	
   small	
   clinic	
   makes	
   it	
   easier	
   to	
  
organize	
  operating	
  times	
  that	
  are	
  convenient	
  for	
  patients	
  and	
  doctors	
  and	
  allows	
  for	
  better	
  control	
  of	
  
patient	
  flow.	
  	
  	
  

In	
  addition,	
  the	
  clinic	
  performs	
  half	
  of	
  its	
  surgeries	
  in	
  off-­‐hours	
  in	
  order	
  to	
  maximize	
  operating	
  room	
  
efficiency.	
   The	
   clinic	
   and	
   the	
   hospital	
   work	
   closely	
   together.	
   When	
   patients	
   must	
   be	
   treated	
   quickly	
  
they	
  can	
  be	
  taken	
  to	
  the	
  clinic,	
  where	
  wait	
  times	
  are	
  much	
  shorter.	
  When	
  patients	
  require	
  a	
  range	
  of	
  
hospital	
   services	
   for	
   more	
   complicated	
   problems,	
   they	
   are	
   sent	
   to	
   the	
   hospital.	
   Not	
   only	
   are	
   more	
  
patients	
  treated	
  under	
  this	
  system,	
  they	
  are	
  treated	
  at	
  a	
  lower	
  per-­‐patient	
  cost.	
  	
  	
  

The	
   Alberta	
   government	
   compared	
   the	
   costs	
   of	
   performing	
   eye	
   procedures	
   at	
   private	
   clinics	
   versus	
  
hospitals.	
   They	
   did	
   not	
   release	
   the	
   results,	
   but	
   leaks	
   to	
   the	
   Calgary	
   Herald	
   showed	
   that	
   clinics	
  
delivered	
  procedures	
  at	
  an	
  average	
  cost	
  that	
  was	
  28%	
  lower	
  than	
  hospitals.	
  The	
  future	
  seems	
  bright	
  

                                                                                                                                                                     4	
  
for	
   the	
   South	
   Alberta	
   Eye	
   Centre.	
   Although	
   it	
   was	
   only	
   awarded	
   a	
   one-­‐year	
   contract	
   when	
   it	
   opened	
   in	
  
2011,	
  the	
  owners	
  signed	
  a	
  five-­‐year	
  contract	
  in	
  2012.24	
  	
  

How is Circle doing?
Circle	
   has	
   already	
   demonstrated	
   its	
   ability	
   to	
   impact	
   wait	
   times	
   at	
   Hinchingbrooke.	
   The	
   emergency	
  
room,	
   which	
   had	
   regularly	
   failed	
   to	
   meet	
   its	
   targets	
   in	
   areas	
   such	
   as	
   wait	
   times,	
   was	
   ranked	
   first	
   of	
   46	
  
hospitals	
  in	
  Eastern	
  England	
  after	
  six	
  months	
  under	
  Circle’s	
  administration.	
  Monthly	
  targets	
  for	
  cancer	
  
treatment,	
   which	
   had	
   last	
   been	
   met	
   in	
   June	
   2010,	
   were	
   being	
   fulfilled	
   every	
   month.	
   The	
   length	
   of	
   a	
  
patient’s	
   stay	
   after	
   hip	
   or	
   knee	
   surgery	
   fell	
   from	
   an	
   average	
   of	
   5.6	
   days	
   to	
   2.6	
   days,	
   allowing	
  for	
   faster	
  
turnaround	
   of	
   rooms.	
   This	
   was	
   combined	
   with	
   a	
   reduced	
   waiting	
   time	
   to	
   receive	
   surgery	
   due	
   to	
  
increased	
   productivity	
   in	
   operating	
   theatres.	
   Notably,	
   this	
   was	
   achieved	
   without	
   sacrificing	
   patient	
  
satisfaction.	
   The	
   hospital,	
   formerly	
   one	
   of	
   the	
   lowest	
   ranked	
   in	
   its	
   area,	
   has	
   risen	
   to	
   a	
   ranking	
   of	
   5	
   out	
  
of	
  46	
  hospitals	
  for	
  quality	
  of	
  care.	
  	
  	
  	
  	
  

At	
   the	
   same	
   time,	
   the	
   hospital’s	
   safety	
   rating	
   soared	
   from	
   a	
   red	
   to	
   a	
   green	
   on	
   the	
   colour-­‐coded	
   system	
  
in	
   use	
   in	
   UK	
   hospitals.	
   Direct	
   contact	
   between	
   nurses	
   and	
   patients	
   rose	
   from	
   51%	
   to	
   62%	
   and	
   the	
  
hospital	
  improved	
  in	
  areas	
  such	
  as	
  patient	
  satisfaction	
  with	
  the	
  food	
  and	
  lower	
  parking	
  fees.	
  Circle	
  has	
  
claimed	
   that	
   these	
   changes	
   have	
   improved	
   patient	
   satisfaction	
   and	
   resulted	
   in	
   significantly	
   more	
  
applications	
  to	
  join	
  the	
  staff	
  from	
  talented	
  doctors.25	
  	
  

Circle’s Remaining Hurdles
In	
  theory,	
  private	
  administration	
  –	
  with	
  profit	
  sharing	
  –	
  should	
  provide	
  the	
  right	
  incentives	
  to	
  lower	
  
costs.	
   Additionally,	
   employee	
   ownership	
   should	
   motivate	
   staff	
   to	
   seek	
   new	
   solutions	
   and	
   to	
   work	
   as	
  
efficiently	
   as	
   possible.	
   It	
   can	
   make	
   doctors	
   more	
   willing,	
   for	
   example,	
   to	
   perform	
   surgery	
   in	
   the	
  
evenings	
  when	
  operating	
  rooms	
  are	
  free.	
  	
  

It	
  is	
  unfortunate,	
  then,	
  that	
  Circle	
  has	
  yet	
  to	
  demonstrate	
  its	
  ability	
  to	
  keep	
  costs	
  under	
  control.	
  The	
  
hospital’s	
   losses	
   reached	
   £4.1	
   million	
   within	
   eight	
   months,	
   just	
   over	
   double	
   the	
   £1.9	
   million	
   of	
   new	
  
debt	
   that	
   Circle	
   had	
   predicted	
   for	
   the	
   hospital	
   by	
   that	
   point.	
   A	
   report	
   by	
   the	
   UK’s	
   National	
   Audit	
   Office	
  
states	
   that	
   the	
   risks	
   of	
   Circle’s	
   savings	
   proposal	
   were	
   not	
   fully	
   considered	
   when	
   the	
   company	
   was	
  
awarded	
  the	
  contract,	
  encouraging	
  it	
  to	
  be	
  over-­‐optimistic	
  about	
  costs.26	
  	
  	
  

Less	
  than	
  a	
  year	
  into	
  a	
  10-­‐year	
  contract,	
  it	
  is	
  too	
  early	
  to	
  draw	
  definitive	
  conclusions	
  as	
  to	
  the	
  merits	
  of	
  
the	
   Circle	
   experiment.	
   It	
   is	
   true	
   that	
   the	
   company	
   has	
   posted	
   higher	
   losses	
   than	
   planned,	
   but	
   also	
   true	
  
that	
  Circle	
  never	
  planned	
  on	
  making	
  money	
  in	
  the	
  short	
  term;	
  most	
  of	
  the	
  savings	
  are	
  expected	
  to	
  be	
  
generated	
  in	
  the	
  latter	
  years	
  of	
  the	
  contract.	
  In	
  addition,	
  Circle	
  took	
  over	
  a	
  hospital	
  £39	
  million	
  in	
  debt	
  
with	
  dismal	
  ratings	
  across	
  the	
  board.	
  A	
  large	
  initial	
  investment	
  was	
  required	
  to	
  improve	
  quality	
  and	
  
boost	
   efficiency.	
   Time	
   will	
   tell	
   if	
   Circle	
   can	
   deliver	
   both	
   quality	
   and	
   cost-­‐efficiency,	
   but	
   the	
   experiment	
  
is	
  off	
  to	
  a	
  strong	
  start	
  and	
  has	
  already	
  addressed	
  some	
  of	
  the	
  worst	
  concerns	
  faced	
  by	
  the	
  NHS.	
  

                                                                                                                                                                                      5	
  
Applicability of the Circle model to Canada
Circle	
  has	
  received	
  positive	
  reactions	
  in	
  the	
  UK,	
  but	
  is	
  the	
  model	
  transferable	
  to	
  Canada?	
  	
  	
  

No	
  legislation	
  prevents	
  the	
  introduction	
  of	
  private	
  healthcare	
  administration	
  in	
  this	
  country.	
  The	
  1984	
  
Canada	
  Health	
  Act	
  (CHA)	
  sets	
  out	
  what	
  is	
  and	
  is	
  not	
  allowed	
  under	
  Medicare.	
  One	
  of	
  the	
  pillars	
  of	
  the	
  
Act	
  is	
  the	
  concept	
  of	
  public	
  administration,	
  which	
  has	
  led	
  to	
  the	
  misunderstanding	
  that	
  the	
  CHA	
  does	
  
not	
   allow	
   for	
   any	
   form	
   of	
   private	
   medicine.	
   The	
   Act	
   does	
   not	
   allow	
   the	
   use	
   of	
   private	
   fees	
   in	
   public	
  
medicine;	
  for	
  example,	
  co-­‐payments	
  and	
  user	
  fees	
  are	
  banned.	
  It	
  does,	
  however,	
  allow	
  the	
  government	
  
to	
  designate	
  a	
  private	
  authority	
  to	
  deliver	
  healthcare,	
  provided	
  that	
  this	
  entity	
  is	
  responsible	
  to,	
  and	
  
funded	
  by,	
  the	
  government.	
  	
  	
  

An	
   interpretation	
   manual	
   published	
   by	
   the	
   CHA	
   explains	
   that	
   the	
   organization	
   running	
   a	
   publicly-­‐
funded	
   hospital	
   cannot	
   earn	
   a	
   profit	
   on	
   its	
   operation,	
   although	
   hospital	
   surpluses	
   are	
   allowed.27	
   An	
  
organization	
   founded	
   and	
   owned	
   by	
   doctors	
   could	
   therefore	
   introduce	
   private-­‐sector	
   incentives	
   –	
  
such	
   as	
   fee-­‐for-­‐service	
   payment	
   schemes	
   that	
   incent	
   greater	
   throughput	
   –	
   without	
   contravening	
   the	
  
CHA.	
  The	
  more	
  money	
  that	
  is	
  saved,	
  the	
  more	
  can	
  be	
  invested	
  in	
  securing	
  further	
  efficiency	
  gains.	
  	
  	
  

Furthermore,	
  the	
  current	
  Canadian	
  healthcare	
  infrastructure	
  should	
  simplify	
  the	
  transition	
  to	
  a	
  Circle	
  
model.	
   Canadian	
   primary	
   care	
   doctors	
   are	
   paid	
   under	
   a	
   fee-­‐for-­‐service	
   system,	
   earning	
   money	
   for	
  
services	
   provided	
   rather	
   than	
   a	
   fixed	
   salary.	
   This	
   means	
   that	
   they	
   are	
   more	
   akin	
   to	
   private	
   agents	
  
working	
  under	
  a	
  contract	
  with	
  the	
  government	
  than	
  government	
  employees.	
  Our	
  primary	
  care	
  system	
  
already	
  resembles	
  the	
  model’s	
  combination	
  of	
  public	
  funding	
  and	
  private	
  delivery,	
  which	
  should	
  make	
  
it	
  easy	
  to	
  convert	
  hospitals	
  to	
  the	
  same	
  concept.28	
  	
  	
  

A	
   Canadian	
   Circle	
   model	
   would	
   certainly	
   work	
   slightly	
   differently	
   than	
   it	
   does	
   in	
   the	
   UK	
   where	
  
hospitals	
   and	
   doctors	
   are	
   provided	
   with	
   a	
   set	
   annual	
   budget	
   and	
   for-­‐profit	
   medicine	
   is	
   allowed	
   to	
  
operate	
   in	
   the	
   same	
   sphere	
   as	
   publicly-­‐funded	
   medicine.	
   The	
   outcomes	
   could,	
   however,	
   remain	
   the	
  
same:	
  higher	
  efficiency	
  and	
  improved	
  healthcare.	
  

The Public Perception Problem
The	
   first	
   roadblock	
   to	
   introducing	
   the	
   Circle	
   model	
   to	
   Canada	
   is	
   a	
   significant	
   one,	
   which	
   lies	
   in	
  
Canadians’	
   deep	
   emotional	
   attachment	
   to	
   the	
   idea	
   of	
   Medicare.	
   There	
   is	
   strong	
   opposition	
   to	
   any	
  
linkage	
   between	
   the	
   private	
   sector	
   and	
   healthcare,	
   likely	
   because	
   of	
   the	
   proximity	
   of	
   the	
   American	
  
system	
  of	
  fully-­‐privatized	
  medicine	
  with	
  all	
  its	
  problems.	
  	
  

In	
   Canada,	
   private	
   insurance	
   for	
   services	
   covered	
   by	
   Medicare	
   was	
   illegal	
   until	
   2005,	
   when	
   the	
  
Supreme	
   Court	
   deemed	
   that	
   excessively	
   long	
   wait	
   times	
   for	
   medically	
   necessary	
   services	
   within	
   the	
  
public	
   system	
   demanded	
   a	
   private	
   option.	
   Without	
   private	
   insurance,	
   private	
   medicine	
   has	
   been	
  
unaffordable,	
  despite	
  the	
  fact	
  that	
  no	
  legislation	
  precludes	
  it.	
  Even	
  with	
  this	
  ruling,	
  private	
  medicine	
  
remains	
  rare	
  and	
  controversial	
  in	
  Canada,	
  particularly	
  outside	
  Quebec.29	
  	
  	
  

The	
  provision	
  of	
  free	
  universal	
  health	
  care	
  based	
  on	
  need	
  rather	
  than	
  ability	
  to	
  pay	
  is	
  seen	
  as	
  a	
  moral	
  
obligation.	
   Moreover,	
   there	
   are	
   fears	
   that	
   the	
   profit	
   motive	
   will	
   cause	
   health	
   care	
   providers	
   to	
   cut	
  
corners	
  and	
  prioritize	
  profit	
  above	
  quality	
  of	
  care.30	
  	
  

                                                                                                                                                                                6	
  
At	
  the	
  same	
  time,	
  hospital	
  unions	
  oppose	
  creating	
  jobs	
  outside	
  of	
  the	
  public	
  system,	
  for	
  fear	
  that,	
  those	
  
jobs	
   will	
   not	
   be	
   unionized	
   and	
   politicians	
   are	
   loath	
   to	
   risk	
   championing	
   such	
   a	
   contentious	
   issue	
   as	
  
privatization	
  of	
  health	
  services.	
  Even	
  in	
  Quebec,	
  which	
  identifies	
  less	
  strongly	
  with	
  Medicare	
  than	
  the	
  
rest	
   of	
   Canada,	
   the	
   provincial	
   government	
   has	
   stopped	
   licensing	
   new	
   private	
   clinics	
   due	
   to	
   public	
  
resistance.31	
  	
  	
  

By	
   contrast,	
   the	
   British	
   system	
   is	
   more	
   accepting	
   of	
   private	
   medicine,	
   and	
   private	
   clinics	
   are	
   an	
  
established	
   part	
   of	
   healthcare	
   in	
   the	
   UK.32	
   Building	
   on	
   this,	
   the	
   Blair	
   government	
   passed	
   legislation	
  
that	
  allowed	
  for	
  private	
  administration	
  of	
  hospitals	
  in	
  exceptional	
  cases.33	
  	
  

Nonetheless,	
   there	
   does	
   seem	
   to	
   be	
   a	
   recent	
   softening	
   of	
   opinion	
   in	
   Canada	
   and	
   a	
   recognition	
   that	
  
without	
   fundamental	
   change,	
   our	
   health	
   system	
   is	
   in	
   jeopardy.	
   This	
   could	
   provide	
   the	
   opening	
   for	
  
increased	
  private	
  delivery	
  of	
  public	
  services.	
  	
  	
  

The	
   recession	
   has	
   squeezed	
   healthcare	
   tighter	
   than	
   ever	
   as	
   budgets	
   are	
   slashed.	
   Before	
   2008,	
  
Canadian	
   hospitals	
   delivered	
   a	
   total	
   of	
   10,500	
   cataract	
   surgeries	
   per	
   year,	
   with	
   75%	
   of	
   operations	
  
performed	
  within	
  16	
  weeks.	
  Currently	
  they	
  deliver	
  8,500	
  surgeries	
  per	
  year,	
  with	
  wait	
  times	
  up	
  to	
  46	
  
weeks.	
  	
  Circumstances	
  such	
  as	
  these	
  have	
  created	
  more	
  public	
  interest	
  in,	
  and	
  acceptance	
  of,	
  private	
  
clinics.34	
  	
  	
  

Nonetheless,	
   governments	
   must	
   remain	
   aware	
   of	
   the	
   public’s	
   aversion	
   to	
   the	
   word	
   “private”	
   and	
  
promote	
   the	
   idea	
   of	
   change	
   accordingly,	
   with	
   emphasis	
   on	
   the	
   impact	
   on	
   wait	
   times	
   and	
   a	
   potential	
   to	
  
expand	
   Medicare	
   coverage,	
   rather	
   than	
   on	
   the	
   efficiencies	
   created	
   by	
   private-­‐sector	
   incentives.	
   The	
  
positive	
  reaction	
  to	
  the	
  South	
  Alberta	
  Eye	
  Centre	
  serves	
  as	
  an	
  example	
  that	
  private	
  clinics	
  can	
  deliver	
  
public	
   health	
   care	
   efficiently	
   and	
   without	
   public	
   protest.	
   Governments	
   must	
   take	
   the	
   opportunity	
   now	
  
to	
  expand	
  those	
  benefits	
  across	
  Canada.	
  

The Federal Role
Although	
  the	
  amount	
  of	
  federal	
  funding	
  to	
  provincial	
  healthcare	
  is	
  shrinking,	
  federal	
  dollars	
  are	
  still	
  
transferred	
   to	
   the	
   provinces	
   to	
   assist	
   with	
   health	
   funding.	
   The	
   federal	
   government	
   therefore	
   has	
   a	
  
responsibility	
   to	
   taxpayers	
   to	
   contribute	
   to	
   shaping	
   Medicare.	
   While	
   it	
   cannot	
   directly	
   impact	
   the	
  
introduction	
   of	
   a	
   Circle	
   model	
   in	
   Canada,	
   it	
   can	
   nudge	
   it	
   in	
   the	
   right	
   direction.	
   In	
   particular	
   it	
   could	
  
provide	
  leadership	
  and	
  an	
  avenue	
  for	
  communication	
  and	
  continuity	
  between	
  provinces.	
  In	
  the	
  past,	
  
federal	
   governments	
   have	
   distributed	
   incentives	
   and	
   punishments	
   to	
   provinces	
   in	
   order	
   to	
   shape	
  
Medicare	
   to	
   a	
   certain	
   standard.	
   This	
   practice	
   could	
   be	
   repeated,	
   though	
   the	
   current	
   federal	
  
government	
  has	
  recently	
  been	
  at	
  pains	
  to	
  distance	
  itself	
  from	
  healthcare	
  decision-­‐making.35	
  Another	
  
avenue	
  for	
  engagement	
  would	
  be	
  for	
  the	
  federal	
  government	
  to	
  arrange	
  meetings	
  between	
  provinces	
  
to	
  encourage	
  communication	
  of	
  best	
  practices,	
  including	
  new	
  structural	
  models,	
  such	
  as	
  Circle.	
  	
  	
  

                                                                                                                                                                                7	
  
Conclusion
The	
  Circle	
  Partnership	
  has	
  had	
  success	
  in	
  privately-­‐managing	
  an	
  NHS	
  hospital	
  in	
  the	
  UK.	
  Although	
  it	
  is	
  
too	
   early	
   to	
   determine	
   its	
   ability	
   to	
   contain	
   costs,	
   it	
   has	
   improved	
   quality	
   of	
   care	
   and	
   wait	
   times	
  
drastically,	
  only	
  six	
  months	
  into	
  its	
  10-­‐year	
  contract.	
  Smaller-­‐scale	
  examples	
  in	
  Canada	
  have	
  proven	
  to	
  
be	
  just	
  as	
  beneficial	
  and	
  have	
  demonstrated	
  their	
  ability	
  to	
  reduce	
  costs	
  per	
  patient	
  as	
  well.	
  	
  	
  

In	
  a	
  country	
  strongly	
  opposed	
  to	
  fully	
  privatized	
  medicine,	
  a	
  partnership	
  between	
  private	
  health	
  care	
  
providers	
   and	
   Medicare	
   is	
   a	
   compelling	
   option	
   to	
   address	
   the	
   wait	
   times	
   and	
   soaring	
   costs	
   that	
   plague	
  
the	
   current	
   system.	
   A	
   full	
   restructuring	
   of	
   Medicare	
   is	
   not	
   required,	
   and	
   the	
   negative	
   public	
  
perceptions	
  surrounding	
  the	
  concept	
  of	
  private	
  medicine	
  can	
  be	
  managed	
  under	
  such	
  a	
  partnership.	
  	
  	
  

Current	
   economic	
   and	
   political	
   conditions	
   make	
   this	
   an	
   ideal	
   time	
   to	
   act.	
   The	
   Canadian	
   healthcare	
  
system	
  was	
  founded	
  on	
  the	
  same	
  principles	
  as	
  the	
  British	
  system.	
  The	
  ideal	
  at	
  the	
  core	
  of	
  the	
  CHA	
  –	
  
universal	
  medical	
  care	
  based	
  on	
  need	
  rather	
  than	
  ability	
  to	
  pay,	
  with	
  healthcare	
  delivered	
  free	
  at	
  the	
  
point	
   of	
   care	
   –	
   mirrors	
   the	
   British	
   system	
   and	
   was	
   introduced	
   as	
   national	
   policy	
   shortly	
   after	
   the	
  
introduction	
  of	
  the	
  NHS.	
  

	
  It	
   is	
   time	
   we	
   followed	
   their	
   lead	
   once	
   again.	
   The	
   Circle	
   model	
   has	
   many	
   lessons	
   for	
   Canadian	
  
healthcare:	
   it	
   demonstrates	
   that	
   public-­‐private	
   partnerships	
   need	
   not	
   be	
   a	
   path	
   to	
   fully-­‐privatized	
  
medicine;	
   that	
   private	
   healthcare	
   providers	
   do	
   not	
   cut	
   corners	
   and	
   can	
   in	
   fact	
   improve	
   quality	
   of	
   care;	
  
that	
   private	
   sector	
   incentives	
   can	
   encourage	
   medical	
   staff	
   to	
   find	
   innovative	
   new	
   solutions	
   to	
  
problems	
  that	
  affect	
  efficiency;	
  and	
  that	
  private	
  providers	
  can	
  deliver	
  care	
  without	
  contravening	
  the	
  
ideals	
   of	
   universal	
   healthcare.	
   These	
   lessons	
   can	
   help	
   Canada	
   move	
   forward	
   and	
   allow	
   our	
   health	
   care	
  
system	
  to	
  evolve	
  with	
  our	
  healthcare	
  needs.	
  

                                                                                                                                                                       8	
  
 

Appendix
Acknowledgements
	
  
Canada	
  2020	
  would	
  like	
  to	
  thank	
  Arianne	
  Charlebois	
  for	
  this	
  contribution	
  to	
  our	
  research	
  program.	
  
For	
  more	
  of	
  Canada	
  2020’s	
  work	
  on	
  health,	
  visit	
  www.canada2020.ca.	
  	
  

Acknowledgements
	
  
Arianne	
  Charlebois,	
  Ottawa,	
  Ontario,	
  arianne.charlebois@gmail.com	
  	
  

Canada	
  2020,	
  210	
  Dalhousie	
  Street,	
  Ottawa,	
  Ontario,	
  info@canada2020.ca	
  	
  	
  

Footnotes
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
   	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
   	
  
1	
  Ibid,	
  271.	
  
2	
  “Circle	
  Story,”	
  Circle	
  Partnership,	
  December	
  10,	
  2012,	
  http://www.circlepartnership.co.uk/about-­‐

circle/circle-­‐story.	
  
3	
  James	
  Gallagher,	
  “Hinchingbrooke	
  Hospital	
  ‘Profit	
  Deal’	
  Revealed,”	
  BBC	
  News,	
  May	
  2,	
  2012,	
  

http://www.bbc.co.uk/news/health-­‐17925731.	
  
4	
  Nigel	
  Hawkes,	
  “NHS	
  Hospital	
  is	
  Taken	
  Over	
  by	
  a	
  Private	
  Social	
  Enterprise,”	
  British	
  Medical	
  Journal	
  

343	
  no.	
  7341	
  (2011),	
  doi:	
  http://dx.doi.org/10.1136/bmj.d7341.	
  
5Robert	
  J	
  Blendon,	
  Cathy	
  Schoen,	
  Catherine	
  M	
  Desroches,	
  Robin	
  Osborn,	
  Kimberly	
  L	
  Scoles,	
  and	
  Kinga	
  

Zapert,	
  “Inequities	
  in	
  Health	
  Care:	
  A	
  Five-­‐Country	
  Survey,”	
  Health	
  Affairs	
  21,	
  no.	
  3	
  (2002),	
  
doi:10.1377/hlthaff.21.3.182.	
  
6	
  “Overview	
  –	
  The	
  Health	
  and	
  Social	
  Care	
  Act	
  2012,”	
  UK	
  Department	
  of	
  Health,	
  April	
  30	
  2012,	
  

http://www.dh.gov.uk/health/files/2012/06/A1.-­‐Factsheet-­‐Overview-­‐240412.pdf.	
  
7	
  Kim	
  Sutherland,	
  Sheila	
  Leatherman,	
  Susan	
  Law,	
  Jennifer	
  Verma,	
  and	
  Stephen	
  Petersen,	
  “Chartbook:	
  

Shining	
  a	
  Light	
  on	
  the	
  Quality	
  of	
  Healthcare	
  in	
  Canada,”	
  Healthcare	
  Papers	
  12,	
  no	
  1	
  (2012),	
  
http://www.longwoods.com.ezproxy.library.dal.ca/content/22860.	
  
8	
  Robert	
  J	
  Blendon,	
  Cathy	
  Schoen,	
  Catherine	
  M	
  Desroches,	
  Robin	
  Osborn,	
  Kimberly	
  L	
  Scoles,	
  and	
  Kinga	
  

Zapert,	
  “Inequities	
  in	
  Health	
  Care:	
  A	
  Five-­‐Country	
  Survey,”	
  Health	
  Affairs	
  21,	
  no.	
  3	
  (2002),	
  
doi:10.1377/hlthaff.21.3.182.	
  
9	
  Arlene	
  S	
  Bierman,	
  “The	
  PROMise	
  of	
  Quality	
  Improvement	
  in	
  Healthcare:	
  Will	
  Canada	
  Choose	
  the	
  

Right	
  Road?”	
  Healthcare	
  Papers	
  11,	
  no	
  3	
  (2011),	
  
http://www.longwoods.com.ezproxy.library.dal.ca/content/22559.	
  
10	
  Jeffrey	
  Simpson,	
  Chronic	
  Condition:	
  Why	
  Canada’s	
  Health-­Care	
  System	
  Needs	
  to	
  be	
  Dragged	
  into	
  the	
  

21st	
  Century	
  (Toronto:	
  Penguin	
  Group,	
  2012),	
  159.	
  
11	
  Braden	
  J	
  Manns,	
  David	
  C	
  Mendelssohn,	
  and	
  Kenneth	
  J	
  Taub,	
  “The	
  Economics	
  of	
  End-­‐Stage	
  Renal	
  

Disease	
  Care	
  in	
  Canada:	
  Incentives	
  and	
  Impact	
  on	
  Delivery	
  of	
  Care,”	
  International	
  Journal	
  of	
  Health	
  
Care	
  Finance	
  and	
  Economics	
  7,	
  no.	
  2/3	
  (2007),	
  http://www.jstor.org/stable/30221727.	
  

                                                                                                                                                                                                                                                    9	
  
 	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
   	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
   	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
   	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
   	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
   	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
   	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
12	
  Braden	
  J	
  Manns,	
  David	
  C	
  Mendelssohn,	
  and	
  Kenneth	
  J	
  Taub,	
  “The	
  Economics	
  of	
  End-­‐Stage	
  Renal	
  

Disease	
  Care	
  in	
  Canada:	
  Incentives	
  and	
  Impact	
  on	
  Delivery	
  of	
  Care,”	
  International	
  Journal	
  of	
  Health	
  
Care	
  Finance	
  and	
  Economics	
  7,	
  no.	
  2/3	
  (2007),	
  http://www.jstor.org/stable/30221727.	
  
13	
  Howard	
  Chodos	
  and	
  Jeffrey	
  J	
  MacLeod,	
  “Romanow	
  and	
  Kirby	
  on	
  the	
  Public/Private	
  Debate	
  in	
  

Healthcare:	
  Demystifying	
  the	
  Debate,”	
  Healthcare	
  Papers	
  4,	
  no	
  4	
  (2004),	
  
http://www.longwoods.com.ezproxy.library.dal.ca/content/16849.	
  
14	
  TD	
  Bank	
  Financial	
  Group,	
  “Charting	
  a	
  path	
  to	
  sustainable	
  health	
  care	
  in	
  Ontario”.	
  May	
  27	
  2010.	
  TD	
  

Economics	
  Special	
  Reports.	
  Online:	
  http://www.td.com/document/PDF/economics/special/td-­‐
economics-­‐special-­‐db0510-­‐health-­‐care.pdf	
  
15	
  Jeffrey	
  Simpson,	
  Chronic	
  Condition:	
  Why	
  Canada’s	
  Health-­Care	
  System	
  Needs	
  to	
  be	
  Dragged	
  into	
  the	
  

21st	
  Century	
  (Toronto:	
  Penguin	
  Group,	
  2012),	
  157.	
  
16	
  Jeffrey	
  Simpson,	
  Chronic	
  Condition:	
  Why	
  Canada’s	
  Health-­Care	
  System	
  Needs	
  to	
  be	
  Dragged	
  into	
  the	
  

21st	
  Century	
  (Toronto:	
  Penguin	
  Group,	
  2012),	
  195.	
  
17	
  Ibid,	
  164-­‐167.	
  
18	
  Jeffrey	
  Simpson,	
  Chronic	
  Condition:	
  Why	
  Canada’s	
  Health-­Care	
  System	
  Needs	
  to	
  be	
  Dragged	
  into	
  the	
  

21st	
  Century	
  (Toronto:	
  Penguin	
  Group,	
  2012),	
  210-­‐219.	
  
19	
  Jeffrey	
  Turnbull	
  and	
  Owen	
  Adams,	
  “The	
  Healthcare	
  Quality	
  Agenda	
  in	
  Canada,”	
  Healthcare	
  Papers	
  

11,	
  no	
  3	
  (2011),	
  http://www.longwoods.com.ezproxy.library.dal.ca/content/22555.	
  
20	
  Tom	
  McGowan,	
  “Private	
  Management	
  of	
  a	
  Public	
  Service:	
  What	
  Can	
  be	
  Learned	
  from	
  the	
  CROS	
  

Experience?”	
  Healthcare	
  Papers	
  6,	
  no.	
  4	
  (2003),	
  http://www.longwoods.com/content/16479.	
  
21	
  Jeffrey	
  Simpson,	
  Chronic	
  Condition:	
  Why	
  Canada’s	
  Health-­Care	
  System	
  Needs	
  to	
  be	
  Dragged	
  into	
  the	
  

21st	
  Century	
  (Toronto:	
  Penguin	
  Group,	
  2012),	
  226.	
  
22	
  “Operation	
  in	
  Private	
  Clinic	
  a	
  Good	
  Thing,”	
  CBC	
  News,	
  February	
  6,	
  2008,	
  

http://www.cbc.ca/news/canada/montreal/story/2008/02/06/qc-­‐rockland-­‐clinic-­‐02-­‐6.html.	
  
23	
  Jeffrey	
  Simpson,	
  Chronic	
  Condition:	
  Why	
  Canada’s	
  Health-­Care	
  System	
  Needs	
  to	
  be	
  Dragged	
  into	
  the	
  

21st	
  Century	
  (Toronto:	
  Penguin	
  Group,	
  2012),	
  226.	
  
24	
  Jeffrey	
  Simpson,	
  Chronic	
  Condition:	
  Why	
  Canada’s	
  Health-­Care	
  System	
  Needs	
  to	
  be	
  Dragged	
  into	
  the	
  

21st	
  Century	
  (Toronto:	
  Penguin	
  Group,	
  2012),	
  201-­‐205.	
  
25	
  “Circle’s	
  6	
  Months	
  at	
  Hinchingbrooke,”	
  Circle	
  Partnership,	
  August	
  3	
  2012,	
  

http://www.circlepartnership.co.uk/about-­‐circle/media/circle's-­‐6-­‐months-­‐at-­‐hinchingbrooke.	
  
26	
  “The	
  Franchising	
  of	
  Hinchingbrooke	
  Health	
  Care	
  NHS	
  Trust,”	
  National	
  Audit	
  Office,	
  November	
  8	
  

2012,	
  http://www.nao.org.uk/publications/1213/hinchingbrooke_health_care.aspx.	
  
27	
  Jeffrey	
  Simpson,	
  Chronic	
  Condition:	
  Why	
  Canada’s	
  Health-­Care	
  System	
  Needs	
  to	
  be	
  Dragged	
  into	
  the	
  

21st	
  Century	
  (Toronto:	
  Penguin	
  Group,	
  2012),	
  148.	
  
28	
  Jeffrey	
  Simpson,	
  Chronic	
  Condition:	
  Why	
  Canada’s	
  Health-­Care	
  System	
  Needs	
  to	
  be	
  Dragged	
  into	
  the	
  

21st	
  Century	
  (Toronto:	
  Penguin	
  Group,	
  2012),	
  225.	
  
29	
  Damien	
  Constandriopoulos,	
  Julia	
  Abelson,	
  Paul	
  Lamarche,	
  and	
  Katia	
  Bohémier,	
  “The	
  Visible	
  Politics	
  

of	
  the	
  Privatization	
  Debate	
  in	
  Quebec,”	
  Healthcare	
  Policy	
  8,	
  no	
  1	
  (2012),	
  
http://www.longwoods.com.ezproxy.library.dal.ca/content/23005.	
  
30	
  Tom	
  McGowan,	
  “Does	
  the	
  Private	
  Sector	
  Have	
  a	
  Role	
  in	
  Canadian	
  Healthcare?”	
  Healthcare	
  Papers	
  4,	
  

no.	
  4	
  (2004),	
  http://www.longwoods.com.ezproxy.library.dal.ca/content/16853.	
  
31	
  Jeffrey	
  Simpson,	
  Chronic	
  Condition:	
  Why	
  Canada’s	
  Health-­Care	
  System	
  Needs	
  to	
  be	
  Dragged	
  into	
  the	
  

21st	
  Century	
  (Toronto:	
  Penguin	
  Group,	
  2012),	
  223.	
  
32	
  Robert	
  J	
  Blendon,	
  Cathy	
  Schoen,	
  Catherine	
  M	
  Desroches,	
  Robin	
  Osborn,	
  Kimberly	
  L	
  Scoles,	
  and	
  Kinga	
  

Zapert,	
  “Inequities	
  in	
  Health	
  Care:	
  A	
  Five-­‐Country	
  Survey,”	
  Health	
  Affairs	
  21,	
  no.	
  3	
  (2002),	
  
doi:10.1377/hlthaff.21.3.182.	
  
33	
  Peter	
  Davies	
  “Hinchingbrooke:	
  The	
  Shape	
  of	
  Things	
  to	
  Come?”	
  British	
  Medical	
  Journal	
  343,	
  no	
  7692	
  

(2011),	
  doi:	
  http://dx.doi.org/10.1136/bmj.d7692.	
  

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     10	
  
 	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
   	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
   	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
   	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
   	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
   	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
   	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
34	
  Jeffrey	
  Simpson,	
  Chronic	
  Condition:	
  Why	
  Canada’s	
  Health-­Care	
  System	
  Needs	
  to	
  be	
  Dragged	
  into	
  the	
  

21st	
  Century	
  (Toronto:	
  Penguin	
  Group,	
  2012),	
  205.	
  
35	
  Jeffrey	
  Simpson,	
  Chronic	
  Condition:	
  Why	
  Canada’s	
  Health-­Care	
  System	
  Needs	
  to	
  be	
  Dragged	
  into	
  the	
  

21st	
  Century	
  (Toronto:	
  Penguin	
  Group,	
  2012),	
  150.	
  
	
  
Works Cited
	
  
Bierman,	
  Arlene	
  S.	
  “The	
  PROMise	
  of	
  Quality	
  Improvement	
  in	
  Healthcare:	
  Will	
  Canada	
  Choose	
  the	
  Right	
  
Road?”	
  Healthcare	
  Papers	
  11,	
  no	
  3	
  (2011):	
  55-­‐60.	
  
http://www.longwoods.com.ezproxy.library.dal.ca/content/22559.	
  

Blendon,	
  Robert	
  J,	
  Cathy	
  Schoen,	
  Catherine	
  M	
  Desroches,	
  Robin	
  Osborn,	
  Kimberly	
  L	
   Scoles,	
  and	
  Kinga	
  
Zapert.	
  “Inequities	
  in	
  Health	
  Care:	
  A	
  Five-­‐Country	
  Survey.”	
  Health	
  Affairs	
  21,	
  no.	
  3	
  (2002):182-­‐191.	
  
doi:10.1377/hlthaff.21.3.182.	
  

Chodos,	
  Howard	
  and	
  Jeffrey	
  J	
  MacLeod.	
  “Romanow	
  and	
  Kirby	
  on	
  the	
  Public/Private	
   Debate	
  in	
  
Healthcare:	
  Demystifying	
  the	
  Debate.”	
  Healthcare	
  Papers	
  4,	
  no	
  4	
         (2004):	
  10-­‐25.	
  
http://www.longwoods.com.ezproxy.library.dal.ca/content/16849.	
  

	
  “Circle	
  Story.”	
  Circle	
  Partnership.	
  December	
  10,	
  2012.	
  http://www.circlepartnership.co.uk/about-­‐
circle/circle-­‐story.	
  

“Circle’s	
  6	
  Months	
  at	
  Hinchingbrooke.”	
  Circle	
  Partnership.	
  August	
  3	
  2012.	
  
http://www.circlepartnership.co.uk/about-­‐circle/media/circle's-­‐6-­‐months-­‐at-­‐hinchingbrooke.	
  

Constandriopoulos,	
  Damien,	
  Julia	
  Abelson,	
  Paul	
  Lamarche,	
  and	
  Katia	
  Bohémier.	
  “The	
  Visible	
  Politics	
  of	
  
the	
  Privatization	
  Debate	
  in	
  Quebec.”	
  Healthcare	
  Policy	
  8,	
  no	
  1	
  (2012):67-­‐79,	
  
http://www.longwoods.com.ezproxy.library.dal.ca/content/23005.	
  

Davies,	
  Peter.	
  “Hinchingbrooke:	
  The	
  Shape	
  of	
  Things	
  to	
  Come?”	
  British	
  Medical	
  Journal	
  343,	
  no	
  7692	
  
(2011),	
  doi:	
  http://dx.doi.org/10.1136/bmj.d7692.	
  

Gallagher,	
  James.	
  “Hinchingbrooke	
  Hospital	
  ‘Profit	
  Deal’	
  Revealed.”	
  BBC	
  News,	
  May	
  2,	
  2012,	
  
http://www.bbc.co.uk/news/health-­‐17925731.	
  

Hawkes,	
  Nigel.	
  “NHS	
  Hospital	
  is	
  Taken	
  Over	
  by	
  a	
  Private	
  Social	
  Enterprise.”	
  British	
  Medical	
  Journal	
  343	
  
no.	
  7341	
  (2011).	
  doi:	
  http://dx.doi.org/10.1136/bmj.d7341.	
  

Manns,	
  Braden	
  J,	
  David	
  C	
  Mendelssohn,	
  and	
  Kenneth	
  J	
  Taub.	
  “The	
  Economics	
  of	
  End	
   Stage	
  Renal	
  
Disease	
  Care	
  in	
  Canada:	
  Incentives	
  and	
  Impact	
  on	
  Delivery	
  of	
  Care.”	
  International	
  Journal	
  of	
  Health	
  
Care	
  Finance	
  and	
  Economics	
  7,	
  no.	
  2/3	
  (2007):	
         149-­‐169,	
  
http://www.jstor.org/stable/30221727.	
  

McGowan,	
  Tom.	
  “Does	
  the	
  Private	
  Sector	
  Have	
  a	
  Role	
  in	
  Canadian	
  Healthcare?”	
  Healthcare	
  Papers	
  4,	
  
no.	
  4	
  (2004):	
  45-­‐50,	
   http://www.longwoods.com.ezproxy.library.dal.ca/content/16853.	
  

“Operation	
  in	
  Private	
  Clinic	
  a	
  Good	
  Thing.”	
  CBC	
  News.	
  February	
  6,	
  2008.	
  
http://www.cbc.ca/news/canada/montreal/story/2008/02/06/qc-­‐rockland-­‐clinic-­‐026.html.	
  

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     11	
  
 	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
   	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
   	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
   	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
   	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
   	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
   	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
“Overview	
  –	
  The	
  Health	
  and	
  Social	
  Care	
  Act	
  2012.”	
  UK	
  Department	
  of	
  Health.	
  April	
  30	
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“The	
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