The Barclaycard Business Travel Survey 2005/06 - Celebrating 10 years of industry insight
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Celebrating 10 years of industry insight The Barclaycard Business Travel Survey 2005/06 ©Barclaycard Business and Future Foundation
Contents 1 Introduction 2 Report highlights 3 The business traveller in 2005/06 4 Business travel to 2015 5 Air travel in 2005/06 6 Air travel to 2015 7 Rail travel in 2005/06 8 Rail travel to 2015 9 Travel purchase in 2005/06 10 Travel purchase to 2015 11 Hotel bookings in 2005/06 12 The use of technology in 2005/06 13 Work-life balance
Introduction
The Barclaycard Business Travel Survey is this year celebrating
its 10th anniversary. It is one of the most comprehensive
business travel reports in the UK and is used by many to track
trends within this dynamic and changing industry. This year,
in addition to summarising the current state of business travel,
the Barclaycard Business Travel Survey looks ahead to the
trends business travellers might experience in 2015.
The 2005/06 figures come from the 10th annual survey of 2,500 Barclaycard Business
commercial cardholders – CEOs, company directors, managers, from sole traders
through to FTSE 100 companies.
Forecasting has been carried out by the Future Foundation, using its own in-house
data and Barclaycard Business Travel Survey data, dating back to when the
survey began.
1Report highlights
The business traveller Air travel
Nearly half (45%) of business travellers Business travel is set to grow by 17%, This year respondents to the survey It is predicted that by 2015 half of all
say they are travelling for business more with each business traveller clocking up have named British Airways as the business travellers will consider
in 2005/06 than they were in 2004/05. approximately 712 miles per week by favourite business travel airline for the improved services an important reason
In contrast, actual miles travelled per 2015. The increase will primarily be driven fifth year running – nearly half (47%) to choose an airline (up from 31% in
month have decreased from 642 in by overseas expansion and a continued of business travellers gave the carrier 2005/06). Driven by the demand for
2004/05 to 608.5 in 2005/06. need for face-to-face meetings. their vote. improved service and better working
conditions, the number of business
The main reason given for the increase These trends are likely to encourage British Airways also tops the rankings
travellers using business class services
in business travel is business expansion, longer, less-frequent trips in place of for business class travel, whilst easyJet
is likely to rise from 25% in 2005/06
both overseas (33%) and in the UK short, regular weekly trips. remains number one for low-cost
to approximately 33% in 2015.
(18%). Of those who say they are business travel.
travelling less, 25% put this down to Low-cost air travel is not expected to
Standard/economy travel accounts for
technology reducing the need. increase further, with the level of
the majority of travel, with low-cost being
business travellers who have used these
Looking further back, however, the second most popular way to fly.
services staying at the 2004/05 level of
business travel has increased by 32%
As a result of global expansion and the 74% through to 2015.
since 1996/97, based on miles travelled
continuing need for face-to-face
per month. Traditional check-in to airlines remains
meetings, the number of flights people
the most widely used, although the
take is predicted to increase by 12%
majority prefer the newer technology-
from an average of 7.6 flights per year
based solutions, such as kiosks at the
today to 8.5 by 2015.
airport (24%) and mobile or online
It is thought people will travel longer check-in (23%).
distances with the number of people
It is predicted remote electronic check-in
taking seven or more long-haul flights
procedures will be preferred by almost all
per year predicted to increase from 6%
(90%) business travellers in 2015.
in 1997 to 14% in 2015.
2Rail travel Travel purchase
Although the largest amount (37%) of By 2015, it is predicted that the numbers Over a third (37%) of business travellers It is predicted that the number of people
business travellers would choose to of people who claim to regularly travel self-book their travel online, 31% have an booking online will continue to increase,
travel by car, nearly a third (32%) prefer by rail will go down from 34% to external travel management company reaching approximately 70% by 2015.
to travel by rail than any other form of approximately a quarter (25%) as new and 10% use an internal business travel Moreover, the number of professionals
transport. A further 29% like to fly. technology reduces the need for short agent. A further 14% use an intranet who are required under company policy
distance travel. facility and 2% buy direct on day to use the internet to book business
On average, 22% of business rail travel
of travel. travel increased from just 2% in 2003/04
is taken in a premium class carriage. It is predicted that first class travel
to 28% in 2004/05. This is predicted to
Faster trains and more regular services will increase slightly and level off with More than one in three (38%) business
grow further still to approximately 50%
would make more people consider approximately a quarter of people travellers have no company policy to
by 2015, although a ceiling on this
travelling by rail. 16% said that nothing (25%) travelling this way in 2015, refer to when booking business travel.
growth is likely as a proportion of needs
would encourage them to use rail stemming the decline which has been Employers organise business travel
will still continue to be met by Travel
services more. seen, from 35% in 1996/97 to 22% insurance for approximately two in
Management Companies (TMCs).
in 2005/06. three employees (61%) who travel for
business. The remainder are left to
organise it themselves.
3Hotel bookings Technology Work-life balance
Business travellers spend an average The last 12 months have seen portable Over three-quarters of business travellers
of £99.60 on a hotel per night on DVD players and music players having enjoy travelling for business (78%).
a business trip. an impact on business travellers for the
Of those who enjoy travelling for
first time, as has 3G technology albeit at
In 2005/06, 58% of business travellers business, 66% like the variety, 62%
a lower level. The use of wireless hotspots
used a budget hotel compared to 61% appreciate the opportunity to see the
increased by 16% on the previous year.
in 2004/05, the second decrease seen world and 51% enjoy experiencing
during the last three years. Access to email (84%), tele-conferencing a new culture.
(36%) and video-conferencing (32%)
Over three quarters (79%) of business When asked what the worst occurrence
are the technologies which have had
travellers are influenced primarily by has been whilst travelling for business,
the biggest impact over the last year.
both price and location when booking nearly a third (30%) cited cancellations,
a hotel, approximately a quarter (27%) missed connections and delays.
by the facilities available and 10% would
always choose a chain hotel. Nearly
a fifth (17%) are restricted by company
policy when making their choice.
4The business traveller in 2005/06
Nearly half (45%) of business Are you travelling more or less for If you are travelling for business more If you are travelling on business less
business than in 2004/05? than in 2004/05, why? than in 2004/05, why?
travellers say they are
travelling more in 2005/06 2%
5%
4%
14%
for business than they were 25%
13% 33%
in 2004/05. This is the fourth 33% 6%
year running that travelling 4%
45%
more has been the most
6%
cited answer by respondents. 14%
10% 21%
In contrast, the distance travelled has
20% 13% 18%
actually decreased which suggests that 14%
miles away from home can seem longer
than they actually are. Miles travelled per More 45% Business expansion overseas 33% Technology is reducing the need 25%
month have decreased from 642 in Less 20% Business expansion in the UK 18% New job 21%
2004/05 to 608.5 in 2005/06. The same 33% To generate new business 13% Lifestyle choice 14%
The number of days spent travelling for Not stated 2% New job 14% Cost 10%
business has fallen slightly to 2.4 days Growing need for face-to-face Loss of UK business 6%
meetings 13%
per week, down from 2.5 in 2004/05 The main reason given for the increase Loss of international business 4%
and 2.7 in 2003/04. Nights spent away Conferences/exhibitions 5%
in business travel is business expansion, Working from home 6%
from home have increased to 4.2 per Other/not stated 4%
both overseas (33%) and in the UK Other/not stated 14%
month, up from 4.1 last year, but down (18%). Of those who say they are
from 4.4 in 2003/04. travelling less, 25% put this down to
technology reducing the need.
5When asked if travelling more or less for Which three areas have you travelled to The 2005/06 business traveller
business now compared to ten years most in the previous 12 months?
The typical male business traveller is
ago, over half (55%) said they were now
80 aged between 41 and 65 and is married
travelling more, a quarter (25%) less 75%
with children. He has a managerial
and 13% the same amount. A further 70
position in a company with a turnover
7% were not working ten years ago.
60 56% in excess of £5m but less than £20m.
In fact, a 32% increase in miles travelled
He will travel for business 2.5 days per
per month has been seen between 50
week, is away on business for 4.3
1996/97 and 2005/06.
40 nights a month and will cover 662
Trade in the UK is becoming more global, miles each week.
30
affected not only by new countries such 23%
The typical female business traveller is
as Poland joining the EU but also by the 20
married, younger in age (31 - 40 years)
opening up of economies such as China. 10% 10%
10 7% and is less likely to have children than
4%
her male counterpart. She travels for
0
business 2.2 days per week, is away on
UK and Ireland
Western Europe
US and Canada
Asia Pacific
Eastern Europe
China
Africa
business for 3.8 nights a month and will
cover 335 miles each week.
Survey participants can respond to more
than one option.
6Business travel to 2015
Business travel is set to grow These trends are likely to encourage Ageing population Gender
longer, less-frequent trips in place of
by 17%, with each business The relative proportion of older workers It is known that the number of women
short, regular weekly trips. The number
traveller clocking up will increase in the future as the working in higher status positions is
of days spent away on business each
population ages. It is predicted that by increasing. Women are predicted to
approximately 712 miles per week is predicted to go down by 17%
2015 the number of the workforce over account for 50% of all managers by
week by 2015. The increase to an average of 2 days a week by 2015.
65 will reach approximately 75,000, up 2015 and therefore it is predicted that
However the number of nights spent
will primarily be driven by away from home each month is
from 70,000 in 2005. they will travel more miles for business
overseas expansion and a in the future. The needs women have
predicted to go up from 4.2 nights It is expected the number of older
from business travel are different from
continued need for face-to- a month to 5.2 nights. people travelling on business will also
those of men and these differences
increase as a result. Transport providers
face meetings, which cannot will need to be taken into account by
will need to take this shift into account
always be replaced by in the way in which they market their
business travel providers.
technology. However, growth services to this audience, as well as in For example, women are less attached
will not be seen at the designing the services they offer their to travelling by car which could be good
customers when travelling. news for the industry.
previous rate of 32%, as
seen between 2005/06 and
When travelling for business, which of
1996/97, because technology the following methods do you prefer?
is predicted to replace the
need for some journeys. Male Female
Car 38% 32%
Rail 30% 39%
Air 29% 25%
7Air travel in 2005/06
This year British Airways has Which is your favourite airline for In the last year, what percentage Business class
business travel? of your travel was taken in each of
been named as the favourite Of those who fly for business, over
the following classes?
business travel airline for a third (36%) would choose business
2005/06 2004/05
2% class purely for long-haul flights, 10%
the fifth year running, voted British Airways 47% 43%
8%
for short-haul and 8% for both. Over
for by nearly half (47%) of a third (35%) said neither and 11%
easyJet 8% 6%
business travellers surveyed. 17% 43% did not state their choice.
Virgin Atlantic 7% 7%
BMI-Baby 4% 3% Which is your favourite airline for
easyJet has increased in popularity,
with 8% of respondents moving it up KLM 4% 4% business class travel?
to second place. This pushes Virgin 35
32%
Atlantic into third, although it has Standard/economy travel accounts for
remained popular with 7% of business the majority of travel with low-cost 30
30%
travellers, as in 2004/05. being the second most popular way
25
to fly.
British Airways also tops the rankings Standard/Economy 43%
for business class travel, while easyJet 20
Low-cost 30%
remains number one for low-cost Business class 17% 15
business travel and British Airways
Premium economy 8%
stands at fourth place in this category. 10
Premier/First 2% 7%
5 3% 3%
2%
0
British Airways
Virgin Atlantic
Emirates
Singapore
KLM
8If you fly business class, why is this? Low-cost The main reasons for travelling with Which is your favourite airline for
low-cost airlines are as follows: low-cost?
Nearly a third (30%) of all flights taken
15%
25% for business are with a low-cost 40%
40 40
provider. This year, for the first time, 37%
2%
a low-cost airline (easyJet) has become 35 35
the second favourite airline for business
12% 30 30
travel overall. easyJet is also seen as the 27% 27%
number one choice within the low-cost 25 23% 25
airline category.
8% 20 20
18%
15 15 13%
20% 10 10 9%
8%
5%
Provides a better service 25% 5 5 3%
Better for working 18%
0 0
easyJet
Ryanair
BMI-Baby
British Airways
Flybe
Departure airport is close
to where I work
Managing costs
Availability of flights
Ease of use and flexibility
Level of service from staff
Company policy 20%
More flexible 8%
My position merits it 12%
Provides value for money 2%
Not stated 15%
Survey participants can respond to more
than one option.
9Over the last year, nearly one third Which of the following airline check-in Which airline check-in method do It is predicted that remote electronic
(28%) of business travellers believe the methods have you used? you prefer? check-in procedures will be preferred by
service low-cost airlines provide has almost all (90%) of business travellers
79% 30
improved, 9% believe it has deteriorated 80 in 2015. This provides opportunities for
28%
and 43% say it has stayed the same. airports, railway stations and transport
70
The number who believe low-cost 25 24% providers to take advantage of this new
23%
60 22%
airlines are a good alternative to trains technology in the design and operations
53%
has increased by 10% to 80% overall. 20 of the air and rail networks.
50
39% A 100% commitment to e-ticketing by
40 15
Check-in 35% the end of 2007 was approved at the
30 annual meeting of the International
In 2005/06, when asked which methods 10
they had used for checking into airlines Air Transport Association, as part of an
20
in the previous 12 months, traditional initiative to re-engineer many of the air
5
10 transport industry's processes to
check-in was still the most widely used,
although the majority prefer the newer 0
"simplify" the airline business. This will
0
also influence the amount of people
Traditional check-in
Kiosks at the airport
Mobile/online check-in
Online seat reservations
Traditional check-in
Kiosks at the airport
Online seat reservations
Mobile/online check-in
technology-based solutions.
using e-check-in as, for those choosing
to use air travel for their business travel
needs, there will simply not be a choice.
Survey participants can respond to more
than one option.
10Air travel to 2015
Overall growth in global Reasons for choosing an airline are Desire for premium service
business travel has important
becoming more service orientated on airlines
implications for the airline 1996/97 2005/06 By 2015, the number of business
travellers using business class services
industry. As a result of global Reliability 54% Route taken 48%
will rise from 17% in 2005/06 to
expansion and the continuing Comfort 35% Trust brand 42% approximately 33% in 2015, driven by
need for face-to-face Fast check-in 33% Service 31% the demand for improved service and
meetings, the number of better working conditions. This demand
Customer service 23% Flexibility 31%
is likely to be driven not only by
flights people take is predicted Better safety 20% Cost 27% individuals but also by an increasing
to increase by 12%, from an amount of companies making a policy
Survey participants can respond to more
average of 7.6 flights per year than one option.
decision to travel in business class.
Business class services are already more
today to 8.5 by 2015. It is
Trust in the brand and the route offered In addition, an increase in long-haul popular among those making long-haul
thought people will travel have replaced reliability and comfort as flights may be driving an increasing flights, giving us a clear indication that
longer distances, with the the main reasons why people choose desire for improved services, both on an increase in global business travel will
number of people taking a particular airline. This is in part due to board and after check-in. It is predicted boost the use of premium services.
the airline industry, and particularly the that by 2015 half of all business travellers
seven or more long-haul
low-cost sector, becoming much more will consider improved services an
flights per year predicted brand driven and the growing trend for important reason to choose an airline
to increase from 6% in travelling longer distances. (up from 31% in 2005/06). While cost
1996/97 to 14% in 2015. has been mentioned as a key reason for
choosing an airline in 2005/06, it is likely
to become less important in the future.
It is also likely that the ability to work on
board and use technology whilst in flight
will become increasingly important.
11This trend towards business class is In 2005/06, when asked, ‘If you choose Use of remote technologies Levelling-off of low-cost airlines
already being seen with the launch of British Airways to fly business class,
As the use of mobile technologies and Low-cost air travel is not expected to
two new airline companies, Maxjet and why?’, the main reasons given were:
‘blue-tooth’ increases, transport increase further, with the level of
Eos, whose aircraft took their maiden
providers will have to ensure they business travellers who have used these
flights in late 2005. They fly between Trust in the airline 44%
provide a conducive environment for services staying at the 2004/05 level of
New York’s JFK and London Stansted
General comfort e.g. flat-beds, business travellers working on the move. 74% through to 2015.
and offer a luxury service to all their
space for working 44% Provision of technologies such as power
passengers at relatively lower prices in This levelling-off will be seen as a result
points and internet access will be key.
the hope of taking customers away from The routes flown 39% of the low-cost travel market nearing its
British Airways, Virgin Atlantic and the Airlines are already harnessing saturation point, the growing popularity
Frequency of flights 32%
big US carriers. technology to make in-flight internet of business class travel (particularly for
Frequent-flier schemes 28% access possible. For example, satellite long-haul flights) and the perceived
Comfort and space for working will
services that allow internet access difficulties associated with low-cost.
continue to become increasingly Survey participants can respond to more
than one option. on board (e.g. Connexion) are now Some of these disadvantages were cited
important and if airlines were to stay
being used on major airlines such by business travellers in 2004:
exactly as they are today, it is predicted
Perceptions of the value of airlines will as Singapore Airlines and Lufthansa.
that approximately 50% of people would
improve as a result of enhanced in-flight Direct-to-ground broadband access is Airports are not
cite British Airways as their chosen
services and new airlines offering being adopted by established airlines centrally located 18%
airline in 2015. However, increasing
business class services at more Virgin Atlantic, Cathay Pacific and
competition from other airlines such as Poor standard of service 8%
accessible prices. It is envisaged that the Northwest Airlines.
Virgin Atlantic, Eos and Maxjet may well Often delayed 8%
number of people citing business class
temper this growth.
airlines as value for money will rise from Not offered low-cost by
a fifth (20%) in 2004/05 to nearly their Travel Management
a third (32%) in 2015. Company (TMC) 6%
Survey participants can respond to more
than one option.
12Rail travel in 2005/06
The number of people If you prefer to travel by rail for What percentage of your train travel What would make you travel by rail?
business, why? is taken in first class or business
travelling by train in the UK
80 class carriages? 50
is greater now than at any 72%
70 43%
time in the last 40 years, 64% 22% 40%
40
according to 2005 figures 60 54%
from the Association of 50 47%
30 29%
27%
Train Operating Companies 40 24%
8%
(ATOC). More than one 20
30
24%
billion train journeys were 4%
20 18%
made in 2003, the highest 5% 10
9%
10 7%
yearly number since 1962. 5%
0 0
Comfort/ease of use
Arrive at destination less
stressed and more refreshed
Speed
Flexibility/ease of booking
Availability of technology
Other
Cheaper
Faster trains
More regular service
Tidier and cleaner
E-ticketing
Technology on board
Under 10% 54%
Although the majority (37%) of
10% to 30% 7%
business travellers prefer to travel by car,
31% to 60% 5%
nearly a third (32%) prefer to travel by
61% to 90% 4%
rail than any other form of transport.
A further 29% like to fly. Over 90% 8%
Not stated 22%
Survey participants can respond to more
than one option.
Survey participants can respond to more
than one option.
16% said that nothing would encourage
On average, 22% of business rail travel is taken in a them to use rail services more.
premium class carriage, but more than half (54%)
take under 10% of their rail travel in this class. 13Rail travel to 2015
By 2015, it is predicted that First class rail travel Rail travel outside UK
the number of people who It is predicted that first class travel will High-speed Eurostar trains link London
claim to regularly travel by increase slightly and then level off with with mainland Europe and they too are
approximately a quarter of people (25%) due for improvement in the future. The
rail will go down from 34%
travelling this way in 2015, stemming opening of the Channel Tunnel Rail Link
to approximately a quarter the decline seen from 35% in 1996/97 extension will take high-speed trains
(25%), as the need for to 22% in 2005/06. Likely drivers will be into Kings Cross for the first time.
travelling shorter distances a recovery in the UK economy and the Mainland Europe will only be two hours
growing need for improved services and away by train. These developments will
declines in light of the better working conditions on board. no doubt make London an increasingly
new technologies. attractive destination for international
Rail companies such as GNER are business and will also encourage
already improving the service and longer-distance rail travel outside of the
facilities on board their trains through UK in 2015. Business class services are
the introduction of quiet coaches, also likely to increase in popularity for
higher quality catering and technology this type of journey.
power points. Likewise, Virgin Trains has
introduced a new fleet of ‘Pendalino’
trains designed to travel at higher
speeds, along with improved customer
service and facilities. By 2015, it is likely
that expectations will continue to
increase, pushing companies to improve
services still further.
14Travel purchase in 2005/06
Over a third (37%) of How far in advance do you book When business travellers choose to book What do you think of your
your business travel? their tickets in advance, they are more company policy?
business travellers self-book
likely to be able to purchase discounted
their travel online, 31% have 4% 1% 9% tickets. Currently one in three business
25
3%
an external Travel Management travellers (33%) choose discounted 21%
tickets compared to 21% who choose 20
Company and 10% use an 31% 18%
fully flexible. 17%
internal business travel agent. 15%
15
A further 14% use an intranet More than one in three employees
12%
are not given a company policy when 11%
facility and 2% buy direct on
booking business travel. 10
day of travel.
5
34%
2%
Over 1 month 9% 0
Provides the
best options
Removes the hassle
Provides the
best prices
Restricts choice
when purchasing
Can be expensive
Other
2 – 4 weeks 18%
1 – 2 weeks 34%
1 – 6 days 31%
Less than 24 hours 3%
Purchase on departure/arrival 4%
Not stated 1% Survey participants can respond to more
than one option.
Employers organise business travel
insurance for two in three employees (61%)
who travel for business. The remainder
are left to organise it themselves. 15Travel purchase to 2015
The internet and intranet Moreover, the number of professionals A survey conducted in 2005 for the
who are required under company policy Future Foundation among 2,000
are now the most popular
to use the internet to book business consumers who shop both online and
methods of booking travel increased from just 2% in 2003/04 offline, identified that approximately
business travel with over half to 28% in 2004/05. This is predicted three-quarters (73%) of consumers
(51%) booking in this way. to grow further still to approximately are more likely to browse to find the
50% by 2015, although a ceiling on best deal when they are shopping online
It is predicted the number of this growth is likely as needs will than when they are shopping on the
people booking online will still continue to be met by Travel high street. It is hypothesised that this
continue to increase, Management Companies (TMCs). will also apply to travel purchases in the
The extensive network of such agents business community, although perhaps
reaching approximately
across the UK can offer knowledge to a lesser extent as the money is not
70% by 2015. and services which internet booking coming from an individual’s own pocket.
portals cannot.
Increasing processing speeds and
Nearly two thirds (64%) of business broadband access only serve to augment
travellers who booked business travel this speed of uptake of e-ticketing and
in 2004/05 cite convenience as the e-commerce in the business travel sector.
main reason for using their chosen
method, with a further 16% citing a
need to manage travel costs. The nature
of certain internet websites allows
people to deal-seek and perhaps
become more fickle as a result.
16Hotel bookings in 2005/06
Business travellers spend an In 2005/06, 58% of business travellers If you haven’t stayed in a budget Over three-quarters (79%) of business
used a budget hotel compared to 61% hotel, why? travellers are influenced primarily by
average of £99.60 on a hotel
in 2004/05, the second decrease seen both price and location when booking
per night on a business trip, during the last three years. Those using
50
a hotel, over a quarter (27%) by the
up from £93 in 2004/05. budget hotels are prudent, with half 42% facilities available and 10% would
believing they provide an adequate 40 always choose a chain hotel. Nearly a
Londoners, perhaps used
service for their needs. Location is the 34% fifth (17%) are restricted by company
to higher prices, spend the deciding factor for 44% and 35% book policy when making their choice.
30
most at £115.70 per night. budget hotels due to cost savings (up
from 24% in 2004/05). For 10% it forms
20
part of their company policy.
15% 15%
12%
10 7%
0
Lack of extras/facilities
Poor location
Company policy
Doesn’t reflect my position
Uncomfortable beds
Other
Survey participants can respond to more
than one option.
17The use of technology in 2005/06
When looking at the use Which of the following do you use The technologies which had the
when travelling for business? biggest impact in 2005/06 were:
of technology by business
travellers, the last 12 months 80 100
have seen portable DVD 70 66% 84%
80
players and music players 60
60%
2005/06
having an impact for the first 50 2004/05 60
time, as has 3G technology 40%
42%
40
albeit at a lower level.
29% 40 36%
30 32%
23%
26%
20
13% 20 14%
10% 9% 7%
10 7%
5%
N/A N/A N/A
0 0
Laptop and mobile
phone power points
Facilities to enable
remote access to email
Wireless hotspots
Portable music players
Portable DVD players
Broadband on
planes and trains
3G handsets
Access to email
Tele-conferencing
Video-conferencing
Remote access/virtual
private networking
Web-conferencing
Video mobile phones
Survey participants can respond to more Survey participants can respond to more
than one option. than one option.
18For those unaffected by technology, the While technology is encouraging remote
majority (87%) believe it cannot replace and virtual interaction, face-to-face
face-to-face dealings, 4% say it is contact will still continue to be important
unreliable (down by 5% from last year) in 2015. One of the main reasons people
and just 2% do not understand it. are currently travelling more is for face-
to-face contact, up from 8% in 2004/05
to 13% in 2005/06. It is believed that
business across international borders
incurs issues such as cultural or language
barriers and incompatible time zones
all of which are better overcome with
face-to-face contact. There is a sense
that remote communications – even
with visual presence – cannot replace
face-to-face contact.
19Work-life balance
Over three-quarters (78%) Of those who enjoy travelling for Of those who don’t enjoy travelling for When asked the worst thing that has
business, 66% like the variety, 62% business, the following are cited as the happened whilst travelling for business,
of business travellers enjoy
appreciate the opportunity to see the main reasons: nearly a third (30%) cited cancellations,
travelling for business. Along world and 51% enjoy experiencing a missed connections and delays. Stolen,
60 58%
with Londoners (80%), those new culture. Frequent-flier schemes 55% lost and broken items caused distress
in the South West (80%) boost enjoyment for 15% of travellers, for a further 17%, whilst 4% were made
50
46%
while 8% like the prestige. miserable by illness and 3% experienced
and the South East (80%) extreme weather conditions. 3% even
40
are the biggest fans. found themselves in an emergency
32%
30 situation.
20
10
0
It is tiring and stressful
It intrudes on personal life
I don’t like staying away from home
It is mundane
Survey participants can respond to more
than one option. 20For further media information, please contact Sara Barrow from Lexis PR on 0207 908 6488. The Future Foundation for Research, Analysis and Advice Ltd Registered Office: Talbot House, Talbot Street, Nottingham, NG80 1TH United Kingdom Barclaycard Business, Company Barclaycard Dept, PO Box 3000 Teesdale Business Park, Stockton-on-Tees TS17 6YG Telephone 0870 154 0134*, Fax 01642 663636 www.barclaycardbusiness.co.uk *Calls may be monitored or recorded to maintain high levels of security and quality of service. Calls made to 0870 numbers will cost no more than 7.5p per minute (current at January 2006) for BT customers. The price on non-BT phone lines may be different. Barclaycard Business is a trading name of Barclays Bank PLC. Barclays Bank is authorised and regulated by the Financial Services Authority. Registered in England, Registered No. 1026167. Registered Office: 1 Churchill Place, London E14 5HP. BCD27866BROB1 PDF. 11715FM. Created: 01/06. 21
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