SUSTAINABLE FUTURE BUILDING A - SUSTAINABILITY REPORT 2018 - Fraser and Neave, Limited
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VISION CONTENTS BUILDING A SUSTAINABLE FUTURE To be a stable and sustainable Food & Beverage leader in the SUSTAINABILITY AT F&N F&N’s portfolio of diversified products bring ASEAN region. 01 Sustainability people together across generations and Highlights 2018 02 Board Statement communities. As we continue our journey to MISSION 03 Message from Chairman become a food and beverage leader in ASEAN, of SDC the Group remains committed to building great To be ASEAN’s leading owner 04 About this Report and provider of quality and brands and delivering high-quality, delicious innovative products that 06 About F&N 11 Our Sustainability products to meet consumers’ nutritional needs. consumers choose and trust. To support our mission, Approach Through our brands and investments in our we are guided firmly by our 20 Our 2020 Targets and communities, we will continue to make F&N an commitment to create value Progress for our stakeholders by essential part of consumers’ lives for even more ensuring that our corporate DELIVERING VALUE THROUGH SOCIAL generations to come. actions positively impact COLLABORATION, HUMAN the socio-economic and CAPITAL DEVELOPMENT environmental factors. AND INNOVATION 22 Economic Value 23 Economic OUR MAIN BRANDS Performance 24 Innovation CORPORATE PROFILE 31 Empowering Our People 32 Talent Management Established in 1883, Fraser and Neave, Limited (“F&N”) is a leading Southeast Asia Consumer Group with expertise and 40 Enhancing Social prominent standing in the Food & Beverage and Publishing & Well-Being Printing industries. Leveraging its strengths in marketing and 41 Creating Value for distribution, research and development, brands and financial Society management, F&N provides key resources and sets strategic 50 Health and Nutrition directions for its subsidiary companies across both industries. MANAGING IMPACTS AND CONDUCTING BUSINESS IN Listed on the Singapore stock exchange, F&N ranks as one of the A RESPONSIBLE MANNER most established and successful companies in the region with an impressive array of renowned brands that enjoy strong market 52 Eco-Efficiency leadership. F&N is present in 11 countries spanning Asia Pacific, 54 Water Stewardship Europe and the USA, and employs over 7,700 people worldwide. 57 Effluents and Waste 61 Packaging 63 Energy and Climate Change 68 Responsible Supply Chain 69 Sustainable Sourcing 73 Safety and Well-Being 74 Occupational Health In line with the Group’s efforts towards greater environmental conservation, we have adopted an and Safety electronic transmission for our Annual Report and Sustainability Report. 78 Consumer Health and Safety The electronic version of the Annual Report is available on Fraser and Neave, Limited’s website 82 Product and Service (fraserandneave.com/investor-relations/annual-reports). Shareholders and other interested parties Labelling who wish to receive a printed copy may order it through the website (fraserandneave.com/contact- us/request-annual-report), e-mail (ir@fraserandneave.com) or telephone ((65) 6318 9393). APPENDIX 84 Performance Summary F&N FY2018 Sustainability Report is only available in electronic version, and is available for 87 GRI Standards Content download at fraserandneave.com/investor-relations/corporate-sustainability. #G O PAPER LESS Index
BUILDING A SUSTAINABLE FUTURE SUSTAINABILITY HIGHLIGHTS 2018 14% Sugar level DECREASED ZERO 31% to 6.0g/100ml 31% REDUCTION in water WORK-RELATED intensity ratio* FATALITIES IN FY2018 8,600 Healthier choice options offered in RSPO 5% 14 OF credits purchased REDUCTION in solid waste OUR 15 intensity ratio* product categories Employee-driven innovations totaling 40% to an estimated REDUCTION S$3M per annum in PET resin packaging material at Shah Alam plant GROWTH *at the group-level, compared to FY2017
FRASER AND NEAVE, LIMITED & SUBSIDIARY COMPANIES SUSTAINABILITY REPORT 2018 BOARD STATEMENT SUSTAINABILITY OVERVIEW with an aim to minimise risks This is the second year we AND GOVERNANCE for society, environment and are reporting our sustainability As one of the leading to ensure longevity of our performance in accordance consumer groups in SEA, Company. Similarly, we identify with the Global Reporting the Board of Fraser and business opportunities to Initiative (“GRI”) framework Neave, Limited (“F&N” or ensure we are sustainable and in compliance with the “Group”) recognises for the long-term. the Singapore Exchange’s the great responsibility the (“SGX”) listing rules. We have Group has in protecting the At F&N, the Board continues transitioned from the GRI-G4 interest of future generations. to take the lead in F&N’s guidelines, used in our previous The Board believes that acting sustainability direction. It has sustainability report for FY2017, responsibly is the only way to tasked the newly reconstituted to the GRI Standards. In our achieve a balance between Sustainability and Risk FY2017 inaugural report, profitable long-term growth Management Committee we described F&N’s legacy of and protecting our planet (“SRMC”) with responsibility ESG stewardship, set targets and people. for steering our company- and provided a report card wide sustainability on our sustainability efforts. For many years, the Board strategy. The Sustainability This year, we focus on the has anchored sustainability Development Committee progress we have made during in its strategy. This is in (“SDC”), which is made the past year. recognition that the Group’s up of business CEOs and success is measured not only representatives from senior Following the materiality review on its economic achievements, management across the F&N conducted last year, we have but just as important, Group, supports the SRMC, delegated responsibility to its environmental and social and monitors the progress of the SRMC to consider and successes. Guided by our sustainability reporting re-validate the ESG factors that sustainable business practices, initiatives. During the year, are of concern to stakeholders we conduct our business the Board maintained and significant to F&N’s oversight over the SRMC and business. During the year, SDC, managing sustainability further improvements have risks and opportunities, been achieved on several while ensuring all environment, targets including our water social and governance (“ESG”) and solid waste intensities. matters significant to our business are aligned with As we continue to embark our Vision 2020. on the sustainability journey, we remain committed to building a responsible business that delivers sustainable value to our stakeholders over the long-term. 02
BUILDING A SUSTAINABLE FUTURE MESSAGE FROM CHAIRMAN OF SDC to have made a positive part in global efforts to reduce contribution for the past 135 GHG emissions. For instance, years, and fully appreciates we are on track to purchase how financial and non-financial RSPO credits for 100% of our success are complementary: palm oil usage by the year we take our responsibility to 2020. make a positive impact in the future very seriously. F&N places great emphasis on being a key part of As you will see on page 15, prosperous communities Consumer Health & Safety in which we operate. This is F&N’s most important includes hiring locally and sustainability topic. We empowering our talent, and understand that the role our also sharing happiness and products play in people’s daily helping vulnerable members lives and activities have been of our communities, wherever evolving. People are now more we can, to make a difference. health conscious and pay more It is reassuring to witness attention to the health benefits the enthusiasm for F&N’s and nutrition, ingredients sustainability journey and sugar content in their from employees at all levels. food and beverages. We have F&N’s success is built from listened to our consumers and our own financial performance deliberated on how we can and long-term profitability is better adjust our products to only possible when we protect accommodate their specific it through our actions on the Mr Lee Meng Tat needs and requirements. environment and society. Chairman of Sustainability Development Committee The sugar content in our products continues to fall, F&N is working to collect and I am proud that we now consistent sustainability offer healthier choice options reporting indicators, which will This is F&N’s second in 14 out of our 15 product allow stakeholders to analyse sustainability report, and I categories. changes in our performance am delighted to be able to over time and facilitate introduce the progress we have One of the highlights of the comparison with peers. made on our sustainability year for me is seeing the The use of the Global We now offer journey over the past year. bottom-up and innovative Reporting Initiative Standards healthier choice F&N’s vision is to be a stable ways in which F&N employees is essential for this, and and sustainable Food & are finding solutions to we are also taking steps to options in 14 out Beverage leader in the ASEAN environmental issues, such as progressively integrate the of our 15 product region, and this report sets out many of the ways in which we water use and waste reduction. Our “Green Carnivals” and United Nation’s Sustainable Development Goals (“SDGs”) categories. deliver value and care for our “Waste to Wealth Campaign” into our reporting and strategy. shared planet. have raised awareness of environmental stewardship We are grateful for your This report has been prepared and led to direct performance continued support, and hope in accordance with the Global improvements. 2018 has that this report gives you an Reporting Initiative Standards been designated as the “Year insight into F&N’s efforts to (Core), which represent global of Climate Change” by the be a sustainability leader in best practice in sustainability Singapore government and we ASEAN and beyond. reporting. F&N is proud are determined to play our 03
FRASER AND NEAVE, LIMITED & SUBSIDIARY COMPANIES SUSTAINABILITY REPORT 2018 ABOUT THIS REPORT WELCOME TO THE F&N 1. Delivering Value SUSTAINABILITY REPORT 2018 a. Driving Economic Value b. Empowering Our People c. Enhancing Social Well-Being F&N is proud to present This year, we have further 2. Managing our Impacts its second SGX-compliant enhanced our reporting sustainability report based on approach and have prepared a. Eco-Efficiency the GRI framework. Since the the F&N Sustainability Report b. Responsible Supply Chain delivery of its inaugural report 2018 in accordance with the c. Safety & Well-Being in FY2017, we have continued GRI Standards ‘Core Option’. the journey we outlined, REPORTING PERIOD AND SCOPE focusing on putting ESG at Different from last year, This report contains data and practices relating to F&N’s the centre of everything we the report is organised into key operations in: do. This year has been one of two themes and six core areas: significant change, progress • Singapore (F&B and Printing); and achievement. • Malaysia (F&B and Printing); and • Thailand (F&B) The reporting period is from 1st October 2017 to 30th September 2018 Singapore Malaysia Thailand F&N Foods Ptd Ltd (“FNFS”) Fraser & Neave Holdings Bhd Fraser & Neave Holdings (“F&NHB”) Bhd (“F&NHB”) F&N Creameries (S) Pte. Ltd. (“FNCS”) - F&N Beverages Manufacturing - F&N Dairies (Thailand) Sdn Bhd (“F&NBM”) Limited (“F&NDT”) Times Publishing Group - F&N Dairies Manufacturing - Times Printers Pte Ltd (“TP”) Sdn Bhd (“F&NDM”) F&N United Limited (“F&NUL”) - F&N Beverages Marketing Sdn Bhd - Fraser & Neave (Malaya) Sdn Bhd - Borneo Springs Sdn Bhd F&N Creameries (M) Sdn Bhd (“F&NCM”) Times Publishing Group - Times Offset (Malaysia) Sdn Bhd (“TOM”) 04
BUILDING A SUSTAINABLE FUTURE ASSURANCE POLICY We aim to obtain external F&N’s policy is to align our assurance on our subsequent reporting of non-financial sustainability reports. information with the best and most up-to-date standards We value and welcome and protocols available at the feedback from our stakeholders beginning of our financial as they help us to continuously year. We believe in reporting improve our sustainability against reliable data and strive approach, performance and to improve the quality of our disclosure. non-financial disclosures. Contact Us Please send your comments and suggestions to sustainability@fngroup.com.sg 05
FRASER AND NEAVE, LIMITED & SUBSIDIARY COMPANIES SUSTAINABILITY REPORT 2018 ABOUT F&N 520M+ POTENTIAL CONSUMERS Fraser and Neave, Limited (“F&N” or the “Group”) originated more than a century ago from the spirited decisions of two enterprising young men, John Fraser and 13 F&B PRODUCTION FACILITIES 45+ David Neave, who diversified from their printing business to pioneer the aerated water business in Southeast Asia (“SEA”) in 1883. The entrepreneurial spirit, embodied by our founders, remains in today’s F&N. WAREHOUSE FACILITIES As a soft drink company, F&N seized the growth opportunities and ventured into beer brewing business in 1931 in partnership with The Heineken Company and built a very successful beer empire in Asia Pacific – through its joint venture 7,700+ EMPLOYEES 500+ company, Asia Pacific Breweries Limited (“APB”). In 1959, it entered the Dairies business by forming a canned milk joint venture with Beatrice Foods of Chicago, and in 2007, it acquired Nestle’s liquid canned milk business in Thailand, PRODUCTS 6 Malaysia, Singapore and Brunei, and accelerated its growth in the dairy business. Today, F&N is the largest canned milk producer in SEA. In 1985, the Group diversified into the Properties business. Starting with the redevelopment of its soft drinks and brewery sites in Singapore, F&N soon grew its property arm – COUNTRIES (S.E.A) Frasers Centrepoint Limited (“FCL”, now known as Frasers Property Limited) to become one of the leading property companies in Singapore with multi-national businesses in residential, hospitality, retail, commercial and industrial properties. 1 F&N In 2012, F&N divested its equity stake in APB to realise a substantial value for shareholders. In 2014, the Group re-listed FCL on the Singapore Stock Exchange, thereby realising its latent value. Today, F&N is a leading Asia Pacific Consumer Group with expertise and prominent standing in the Food & Beverage and Publishing & Printing industries. Leveraging its strengths in marketing and distribution, research and development, brands and financial management, as well as years of acquisition experience, the Group provides key resources and sets strategic directions for its subsidiary companies across both industries. Listed on the Singapore stock exchange, F&N ranks as one of the most established and successful companies in the region with an impressive array of renowned brands that enjoy strong market leadership. F&N is present in 11 countries spanning Asia Pacific, Europe and the USA, and employs over 7,700 people worldwide. Food & Beverage Publishing & Division Printing Division Non-Alcoholic Beer Division South Africa USA Chile CEO CEO CEO Mr LEE Meng Tat Mr Edmond NEO Mr SIEW Peng Yim 06
BUILDING A SUSTAINABLE FUTURE CONTRIBUTION BY SEGMENT Profit Before Revenue Interest & Taxation $1,927m $213m 25% 60% 0% 108% 15% 0% -1% -7% 54 million Attributable Profit Before Fair Value Adjustment & 69 million Exceptional Items Total Assets 96 million $122m $4,491m 32 million -9% 137% 10% 73% -2% -26% 7% 10% Legend: Beverages Dairies Publishing & Printing Others EMPLOYEE BREAKDOWN Full Time Contract 267 million 6 million 6,500 1,200 23% 47% 30% 30% 67% 3% Executive Non-Executive * Myanmar Thailand Malaysia Singapore Indonesia Vietnam China Australia+ Hong Kong 2,400 5,300 Legend: Manufacturing Plants Offices 30% 45% 25% 21% 52% 27% Dairies Dairies Population Source: Worldometers Soft Drinks Soft Drinks Beer Beer Legend: Singapore Malaysia Others Publishing & Printing Publishing & Printing * Under construction + The Group owns ~7.8% of PMP Limited 07
FRASER AND NEAVE, LIMITED & SUBSIDIARY COMPANIES SUSTAINABILITY REPORT 2018 F&N BUSINESS MODEL OUR STRATEGIC FOCUS • WINNING WITH BRANDS - Focus our resources on and drive the growth of brands that are in the medium- to high-growth segments and where F&N has a right to win PEO • WINNING WITH PLE INNOVATION - Focus on offering new products that appeal to consumers T EN IN • WINNING IN TE EM MARKETPLACE LLE AG - Focus on strengthening WIDE RISK MAN levers to execute a strong CTU go-to-market strategy that GOVERNANCE reduces cost and risk Delivering • WINNING WITH PEOPLE AL - Focus on attracting and Value for retaining the talent we need to achieve our Shareholders CIAL SE- growth priorities RI AN RP FIN TE EN OUR DISTINCTIVE ASSETS ER • DYNAMIC BRAND O L D PS EH SHI PORTFOLIO STAK ION • EXCELLENT R&D RELAT CAPABILITIES • STRONG TEAM • MARKETPLACE EXCELLENCE • STRONG STRATEGIC PARTNERS 08
BUILDING A SUSTAINABLE FUTURE Our business model enables us to be agile which has allowed us to react quickly to take advantage of opportunities and achieve sustainable, long-term value creation for our stakeholders. Leveraging our key resources (People, Intellectual, Financial and Stakeholder Relationships), we aim to deliver profitable growth by focusing on: 1) Winning with Brands, 2) Winning with Innovation, 3) Winning in Marketplace, and 4) Winning with People. In delivering on our promise, we are committed to protecting the environment and will continue to contribute positively to our society, while managing operational risks of our businesses and adhere to ethical principles of corporate governance. F&N KEY RESOURCES VALUE ADDING ELEMENTS VALUE CREATED VALUE SHARED WITH IN OUR CORE MARKETS WE CREATE VALUE FOR OUR OF MALAYSIA, SINGAPORE STAKEHOLDERS BY MANAGING AND THAILAND, AND DEPLOYING OUR RESOURCES AND NEW MARKETS AND ASSETS EFFICIENTLY AND PEOPLE EFFECTIVELY EMPLOYEES Our People are our most 524 Fostering a culture of $1,927 powerful resource continuous learning, career MILLION development and reward for consumers MILLION our employees REVENUE Read more from pages 31 to 39 13 F&B manufacturing facilities $213 MILLION INTELLECTUAL PBIT Our brands, processes Over CONSUMERS and technology help connect with the way our 500 F&B Providing high-quality, delicious products to meet consumers live Our products consumers nutritional needs products are available and flavours Read more from pages 26 to 27 in 120 and 78 to 83 Over + 250,000 F&B COUNTRIES outlets FINANCIAL We employ STAKEHOLDERS We are supported by our strong business portfolio STRATEGIC PARTNERS 7,700+ PEOPLE Managing our resources effectively and responsibly to which boasts strong liquidity in 11 countries create value and support job and robust performance creation beyond our business Read more from pages 52 to 67 NEW F&B 50+ products launched in 2018 STAKEHOLDER COMMUNITIES RELATIONSHIPS We have built strong alliances with customers, strategic 22 PRODUCT & Giving back to local communities through job creation, useful products, partners, employees, PROCESS social responsibility investors and communities excellence programmes awards Read more from pages 26 to 27 and 40 to 51 09
FRASER AND NEAVE, LIMITED & SUBSIDIARY COMPANIES SUSTAINABILITY REPORT 2018 OUR SUPPLY CHAIN F&N uses different equipment and machinery as well as a range of raw materials for the production of its beverages and, printer consumables for printing. We engage with about 3,500 suppliers globally, including Malaysia, Singapore, Thailand, Taiwan, India, Australia, New Zealand, the US and UK. Our suppliers also provide us with materials used in our distribution and retail operations. For the financial year under review, we spent an estimated S$1.2 billion on products and services provided by our suppliers. SOURCING PRODUCTION DISTRIBUTION MARKETING POST-CONSUMER AND SALES PACKAGING MANAGEMENT We engage with about 3,500 suppliers globally SOURCING PRODUCTION DISTRIBUTION MARKETING AND SALES POST-CONSUMER We place emphasis on We have a standardised We have a fully integrated We place emphasis on PACKAGING sourcing quality materials and safe production and extensive distribution responsible marketing and MANAGEMENT from suppliers who have process that complies with system that ensures our sales practices, and take We minimise the impact good environmental all relevant standards in products are distributed steps to engage consumers of post-consumer waste and social performance. order to deliver high quality efficiently to all consumers. and customers through on the environment via We also prioritise capacity products to consumers. Our focus is to minimise the various marketing activities. research and development building of procurement The production process environmental and social Input from consumers to deliver innovative and staff, encourage them optimises resource impacts from transportation and customers is used environment-friendly to adhere to sustainable use, and considers the by managing our energy to improve our marketing packaging and labelling, purchasing standards and environmental and social use, while enhancing the practices and enhance conducting carbon footprint to practise good business impacts of waste, effluents safety of our personnel and our sustainability. assessments, and applying ethics in all aspects of and emissions generated at local communities. the 5R principles of their work. production stages. reduce, reuse, recycle, rethink and reinvent. 10
BUILDING A SUSTAINABLE FUTURE OUR SUSTAINABILITY APPROACH SUSTAINABILITY VISION must respond. To continue AND FRAMEWORK delivering value to its • Delivering value through innovation, human As the global context becomes stakeholders, F&N must root capital development and social collaboration; increasingly defined by its activities in resilience and and volatility and unpredictability, embrace the interconnections prioritising sustainability it shares with its communities • Managing our impacts and conduct business in is no longer an option for and environment. It aims a responsible manner. businesses but the only to create a financially, viable path. F&N recognises environmentally and socially the range of emerging risks sustainable future for its and challenges to which it business by: F&N’s sustainability framework comprises six core areas. Under the Delivering Value theme are: Under the Managing our Impacts theme are: 1) Economic Value; 1) Eco-Efficiency; 2) Empowering Our People; and 2) Responsible Supply Chain; and 3) Enhancing Social Well-Being. 3) Safety and Well-Being. Vision Our To create a financially, environmentally, and socially sustainable future for our business Mission To contribute to positive changes in society by improving the economic, Our environmental, and social well-being of the communities we operate in Economic Social Environment Pillars Achieve business growth Enhance social being Mitigate environmental impact Sustainable Creation Value Delivering value through innovation, human Managing our impacts and conducting capital development and social collaboration business in a responsible manner Enhancing Responsible Areas Economic Empowering Safety and Core Social Eco-Efficiency Supply Value Our People Well-Being Well-Being Chain 11
FRASER AND NEAVE, LIMITED & SUBSIDIARY COMPANIES SUSTAINABILITY REPORT 2018 OUR SUSTAINABILITY APPROACH MANAGEMENT AND the Chief Executive Officer GOVERNANCE STRUCTURE of Non-Alcoholic Beverages, F&N Board F&N has set up a dynamic Mr Lee Meng Tat, and staffed team to implement, execute by employees of key functions, and monitor policies regions and levels. The SDC Sustainability and Risk and procedures across provides general direction and Management Committee the organisation. The monitors the progress of F&N’s responsibility for steering sustainability reporting project. Sustainability and aligning company-wide Development Committee sustainability strategy is with In FY2018, the SDC convened the Sustainability and Risk on sustainability matters four times and the SRMC two times. Sustainability Development Management Committee The SDC provided inputs and Working Team (“SRMC”) at the Board level. The SRMC is supported by comments which have been Sustainability Development incorporated to strengthen our Sustainability Reporting Committee (“SDC”), chaired by sustainability agenda. Secretariat Pillar Heads and Sustainability Initiatives Champions Sustainability Data Owners SUSTAINABILITY DEVELOPMENT COMMITTEE Lee Meng Tat (Chairman) Lai Kah Shen Chief Executive Officer, Financial Controller (F&B Division), F&N Non-Alcoholic Beverages (NAB), F&N Dr Yap Peng Kang Lim Yew Hoe Head, Research and Development, F&N Chief Executive Officer, F&NHB Jennifer See Siew Peng Yim General Manager, Singapore and Indonesia, FNFS Chief Executive Officer, Times Publishing Group Waradej Patpitak Hui Choon Kit First Vice-President, Manufacturing, F&NHB Chief Financial Officer & Group Company Secretary, F&N Rommel Fuentebella Josephine Woo Vice-President Marketing, Isotonic/CSD/Water/Tea, F&N First Vice-President, Group Human Capital, F&N Pillar Heads in Sustainability Development Working Team 12
BUILDING A SUSTAINABLE FUTURE KEY STAKEHOLDERS’ ENGAGEMENT F&N strives to build and maintain strong relationships based on trust and respect with our eight key stakeholder groups, namely employees, suppliers, customers, investment community, consumers, regulators, non-governmental organisations (“NGOs”) and local communities. It utilises various platforms for appropriate stakeholder engagement across these eight categories, to ensure that our stakeholders are given the opportunity to voice their demands, opinions, concerns and suggestions, as shown in the table below. Information received via these channels feeds into our planning and strategy for sustainable value creation. Engagement Channel Issues Raised Actions Taken Employees • Biannual employee engagement survey • Engagement with employees Refer to: • Robust compensation and benefits • Learning & development opportunities • Section on Talent Management framework • Equitable rewards & recognition (pg. 32-39) • Annual CEO town hall/roadshow • Safe and healthy work environment • Section on Occupational Health and • Annual gatherings Safety (pg. 74-77) • Communique, iConnect (intranet), F&N Digest (biannual newsletter), email news highlights, quarterly CEO messages Suppliers • Supplier meetings • Fair & robust procurement system Refer to: • Annual audits • Support of local businesses • Section on Sustainable Sourcing • Tender management system • Social & environmental responsibility (pg. 69-72) Investment Community • Annual general meetings • Transparency in disclosure Refer to: • Face-to-face meetings & • Business/financial performance • Message from Chairman of SDC conference calls • Disclosure on relevant information to (pg. 03) • Office/plant visits shareholders • About This Report (pg. 04-05) • Investor Day • Section on Economic performance • Website and SGXNET announcements, (pg. 23) presentations, press releases • Annual reports Distributors & Trade Customers • Annual customer meetings • Latest consumer & shopper trends Refer to: • Annual factory visits • Product innovation • Message from Chairman of SDC • Annual business planning • Customer relationship management (pg. 03) • Business development activities • Shopper loyalty programmes • Section on Innovation (pg. 24-30) • Joint supply chain meetings • Improving customer service level • Quarterly business reviews • Strategic business development • Customer appreciation events • Business practices & ethics • Competitive operational system • Efficient delivery system Consumers • Marketing & sales promotions • Product quality & safety Refer to: • Brand communication through • Consumer health & safety • Section on Innovation (pg. 24-30) advertising • Fair & reasonable product pricing • Section on Consumer Health and Safety • Social media interaction • Social & community engagement (pg. 78-81) • On-ground events & activities • Environment-friendly packaging • Section on Health and Nutrition • Dedicated consumer hotline (pg. 50-51) • Section on Product and Service Labelling (pg. 82-83) 13
FRASER AND NEAVE, LIMITED & SUBSIDIARY COMPANIES SUSTAINABILITY REPORT 2018 OUR SUSTAINABILITY APPROACH Engagement Channel Issues Raised Actions Taken Regulators • Active participation in industry • Tax transparency Refer to: collaborations e.g. Singapore’s Health • Social & environmental responsibility • Section on Consumer Health and Safety Promotion Board (“HPB”). Federation • Fair & legal labour practices (pg. 78-81) of Malaysian Manufacturers • Safety at work • Section on Health and Nutrition • Meetings with government agencies • Compliance with laws & regulations (pg. 50-51) and statutory bodies • Water & waste management • Section on Product and Service • Environment friendly labelling & Labelling (pg. 82-83) packaging • Section on Creating Value for Society • Greenhouse gas emissions (“GHG”) (pg. 41-49) • Section on Water Stewardship (pg. 54-56) • Section on Effluents & Waste (pg. 57-60) • Section on Packaging (pg. 61-62) • Section on Energy & Climate Change (pg. 63-67) • Section on Talent Management (pg. 32-39) • Section on Occupational Health and Safety (pg. 74-77) Communities • Collaboration & partnership • Consumer health & safety Refer to: • Outreach programmes • Social & environmental responsibility • Section on Consumer Health and Safety • Meetings with community • GHG emissions (pg. 78-81) representatives • Job opportunities for locals • Section on Health and Nutrition • Leadership programmes • Promotion of good health & quality (pg. 50-51) • Sponsorship of sporting events of life • Section on Product and Service • Donation of food and beverages to the • Skills development in sports & Labelling (pg. 82-83) less privileged and elderly leadership • Section on Creating Value for Society • Stimulating local economies (pg. 41-49) • Section on Water Stewardship (pg. 54-56) • Section on Effluents & Waste (pg. 57-60) • Section on Packaging (pg. 61-62) • Section on Energy & Climate Change (pg. 63-67) • Section on Talent Management (pg. 32-39) • Section on Market Presence (pg. 39) 14
BUILDING A SUSTAINABLE FUTURE OUR MATERIAL ISSUES We undertook our first materiality assessment in January 2017 to identify, prioritise, validate and review relevant sustainability issues. Facilitated by an independent sustainability consultant, the exercise involved key internal stakeholders, including the SDC, to identify, prioritise and validate ESG factors that are material to F&N’s business operations and of significant interest to our stakeholders. This year, the SDC reviewed and revalidated the material ESG factors. Step 1: Step 2: Step 3: IDENTIFICATION PRIORITISATION VALIDATION Preliminary issues were identified To provide weightage to the Based on outcome of the based on a comparative analysis material issues identified in workshop, we were able to plot conducted of peer companies Step 1, they were reviewed by a preliminary materiality matrix, and industry best practices in our CEOs, heads of department which was then validated by the sustainability. These issues were and directors. This allowed us SDC and the Board. The next discussed with the SDC to distil to prioritise the issues according step in this process involves those that were relevant to F&N. to how likely they are to impact obtaining feedback on this report Subsequently, employees were our business and the extent to from stakeholders. This feedback surveyed to obtain their views which they are likely to impact will be used to develop next on material issues. From these our sustainability. Their level of year’s sustainability report. sessions and survey, we crafted importance was thus plotted – a list of key issues, opportunities from moderate to high. and challenges facing F&N. F&N’s SDC revisited the 15 material issues identified last year and confirmed that these topics remain important. The major change this year is the increased importance of Talent Management to the business. The following matrix depicts 15 issues that are seen to be of importance to both F&N and our stakeholders. We have focused on these material issues in this report. High Consumer Health and Safety Water Stewardship Economic Performance Occupational Health and Safety Importance to stakeholders Effluents and Waste Energy and Climate Change Innovation Creating Value for Society Health and Nutrition Packaging Sustainable Sourcing Market Presence Product and Service Labelling Talent Management Route Planning Moderate Importance to business High 15
FRASER AND NEAVE, LIMITED & SUBSIDIARY COMPANIES SUSTAINABILITY REPORT 2018 OUR SUSTAINABILITY APPROACH MATERIAL ISSUES Boundaries Communities Community Investment Consumers Employees Regulators Customers Suppliers Material Topic SDG(s) M01 Economic Performance We are committed to creating direct • • • • economic value for our shareholders through the generation of profits and for our employees through stable employment. GRI 201-1 Economic Performance M02 Innovation We invest in product and process • • • • innovation to increase our product range and improve efficiency and productivity. Innovation is critical not only for long-term business success but also in response to growing concerns on social and environmental issues. M03 Sustainable Sourcing We promote sustainable and responsible • • • procurement and sourcing via a risk management and supplier selection that is integrated with ESG factors, as well as a focus towards local sourcing to contribute to local employment when possible. GRI 204-1 Procurement Practices M04 Talent Management We recruit the best talent, train them, • • • and keep them motivated via career development goals and reviews. GRI 401-1, 401-2 Employment; GRI 404-1, 404-2 Training and Education M05 Market Presence We contribute to the economic • • development in the local communities in which we operate by hiring locally and providing our employees attractive salaries and comprehensive benefit packages. GRI 202-2 Market Presence 16
BUILDING A SUSTAINABLE FUTURE MATERIAL ISSUES Boundaries Communities Community Investment Consumers Employees Regulators Customers Suppliers Material Topic SDG(s) M06 Occupational Health and Safety Our Health and Safety Management • • Plan complies with relevant laws and regulations. It is supported by appropriate policies and programmes to safeguard the health and safety of our people at all times. GRI 403-2 Occupational Health and Safety M07 Consumer Health and Safety We are committed to producing beverages • • • • of the highest quality that are safe, and which address health concerns. Our products comply with relevant standards across their entire life cycle. GRI 416-1, 416-2 Customer Health and Safety M08 Health and Nutrition We promote healthy lifestyles and the • • • • consumption of nutrition products in line with consumer needs. M09 Product and Service Labelling We provide accessible and adequate • • • information on our products and services in line with relevant laws and regulations. This helps consumers make informed purchasing choices. GRI 417-1, 417-2 Marketing and Labelling M10 Creating Value for Society We strive to create a positive impact • • • on local communities through social development projects focused on strengthening vulnerable groups with education and basic needs, supporting sports and active lifestyles, promoting environmental consciousness and sponsoring festive celebrations. GRI 413-1 Local Communities 17
FRASER AND NEAVE, LIMITED & SUBSIDIARY COMPANIES SUSTAINABILITY REPORT 2018 OUR SUSTAINABILITY APPROACH MATERIAL ISSUES Boundaries Communities Community Investment Consumers Employees Regulators Customers Suppliers Material Topic SDG(s) M11 Water Stewardship We seek to use water efficiently across the • • • • • value chain and employ water resource risk management to ensure that our activities do not threaten water resource in the long term for both our own operations and our local communities. GRI 303-1, 303-3 Water M12 Effluents and Waste We comply with international and • • • national standards in effluents and waste management. These include actions to minimise waste in the production process. GRI 306-1 Effluents and Waste M13 Energy and Climate Change We curb our contribution to climate change • • • by managing our GHG emissions from our production processes and transport. This includes creating greater energy efficiencies in our operations and using as much renewable energy as possible. GRI 302-1, 302-3 Energy GRI 305-1, 305-2, 305-4 Emissions M14 Route Planning Optimising our routes to market, including • • • • the transfer of products, goods and materials as well as employees, serves to reduce our carbon emissions, minimise costs, and improve efficiencies. M15 Packaging We use innovative packaging to meet • • • • • consumers’ demand and seek out innovative processes to reduce post- consumption waste. 18
BUILDING A SUSTAINABLE FUTURE OUR COMMITMENTS Delivering value through social collaboration, Managing impacts and conducting business in a human capital development and innovation responsible manner I. Economic Value IV. Eco-Efficiency 1. M01 Economic Performance: We are committed to 7. M11 Water Stewardship: We seek to use water creating direct economic value for our shareholders efficiently across the value chain and employ water through the generation of profits, which will also benefit resources risk management to ensure sufficient water our employees in the form of salaries and benefits. for our production purposes. 2. M02 Innovation: We invest in product and process 8. M12 Effluents and Waste: We comply with innovation to increase our product range and improve international and national standards in effluents and efficiency and productivity. Innovation is critical not only for waste management. These include actions to minimise long-term business success but also in response to growing waste in the production process and post consumption. concerns on health, social and environmental issues. 9. M15 Packaging: We use innovative packaging to minimise our environmental impact and meet consumers’ demands. II. Empowering Our People 10. M13 Energy and Climate Change: We curb our contribution to climate change by managing our GHG 3. M04 Talent Management (Empowering Growth): emissions from our production processes and transport. We recruit the best talent, train them, and keep them This includes creating greater energy efficiencies in our motivated via career development goals and reviews. operations and exploring the use of renewable energy where possible. 4. M05 Market Presence: We contribute to the economic well-being of employees by paying them attractive salaries. We recruit senior management from local communities wherever possible. V. Responsible Supply Chain 11. M03 Sustainable Sourcing: We promote sustainable and responsible procurement and sourcing via sourcing III. Enhancing Social Well-Being risks management, supplier selection and local sourcing. 5. M10 Creating Value for Society: We strive to create 12. M14 Route Planning (Transportation): Optimising our a positive impact on local communities through social development projects. routes to market, including the transfer of products, goods and materials as well as employees, serves to 6. M08 Health & Nutrition (Advocating Active Lifestyle, reduce our carbon emissions, minimise costs and Sports Development): We promote healthy lifestyles improve efficiencies. and the consumption of nutritious products in line with consumer needs. VI. Safety and Well-Being 13. M06 Occupational Health and Safety: Our health and safety management plan complies with relevant laws and regulations. It is supported by appropriate policies and programmes to safeguard the health and safety of our people at all times. 14. M07 Consumer Health and Safety: We are committed to producing beverages of the highest quality that are safe and which address health concerns. Our products comply with relevant standards across their entire life cycle. 15. M09 Product and Service Labelling: We provide accessible and adequate information on our products and services in line with relevant laws and regulations. This helps consumers make informed purchasing choices. 19
FRASER AND NEAVE, LIMITED & SUBSIDIARY COMPANIES SUSTAINABILITY REPORT 2018 OUR 2020 TARGETS AND PROGRESS As part of our commitment to sustainability, we have established nine key performance targets in 2017 for the entire F&N Group including Singapore, Malaysia and Thailand, based on the high priority material issues identified. These medium-term performance targets are set to be achieved by 2020. Recognising the importance placed on climate change, a new target to reduce our greenhouse gas intensity has been added this year, as part of our commitment in the global call-to-action on Energy & Climate Change management. 1. M03 Sustainable Sourcing: The Group has set a target to 3. M06 Occupational Health and Safety: To reduce the Group purchase 100% RSPO credits for our palm oil usage by 2020. Lost Time Injury Frequency Rate (“LTIFR”) to Zero by 2020. (Updated target from SR2017) Interim Target: Purchase RSPO credits for 30% of our palm oil usage by 2018. RSPO CREDITS GROUP LOST TIME INJURY FREQUENCY RATE (REPORTED INJURY CASES/MILLION HOURS) 5,000 5,000 2.95 2.43 3,600 3,600 0 2018 Target 2018 Target 2017 2018 Target Malaysia Thailand * 2017 data does not contain data from F&NCM as they only implemented the system to record workplace accidents in Apr 2018 2. M04 Talent Management: The Group has set a target 4. M11 Water Stewardship: We intend to reduce the water of providing an average of at least 12 training hours per intensity ratio at our plants across the Group by 5% from employee per year by 2020. 2017 by 2020. AVERAGE TRAINING HOURS PER EMPLOYEE ACROSS THE GROUP GROUP WATER INTENSITY RATIO (m3/MT) 14.77 2.66 12.63 12.00 2.53 2.27 2017 2018 Target 2017 2018 Target 20
BUILDING A SUSTAINABLE FUTURE 5. M12 Effluents and Waste: The Group has set to reduce 7. M13 Energy and Climate Change: We target to reduce the solid waste intensity ratio by 5% from 2017 by 2020. Group’s GHG emissions ratio by 5% between 2017 and (Updated target from SR2017 to measure a different aspect 2020. (New target to reinforce our commitment regarding from Water Stewardship) Climate Change) GROUP SOLID WASTE INTENSITY RATIO (kg/MT) GROUP GHG EMISSIONS INTENSITY RATIO (MTCO2e /MT) 21.53 0.0823 0.0818 20.41 20.45 0.0782 2017 2018 Target 2017 2018 Target 6. M13 Energy and Climate Change: We target to reduce 8. M02 Innovation: To invest in product and process the Group’s energy intensity ratio by 5% between 2017 innovation to expand our offering of nutritious products and and 2020. improve efficiency and productivity. Please refer to the section on Innovation (pg. 24-30) for GROUP ENERGY INTENSITY RATIO (MJ/MT) more info on the innovative projects implemented to improve productivity and efficiency and enhance our 1,007.07 range of products. 1,000.06 956.72 9. M07 Consumer Health and Safety: We will offer at least one healthier choice option in all our product categories by 2020. 393.29 391.61 373.63 We have healthier alternate products for 14 of the 15 (93%) product categories. 613.78 608.45 583.09 10. M10 Creating Value for Society: We will continue to provide outreach and engagement programmes across Singapore, Malaysia and Thailand by exploring and implementing 2017 2018 Target appropriate outreach programmes to address community needs. Purchased energy (Electricity) ratio Non-Renewable energy (LPG, Natural Gas, Diesel, Fuel Oil) ratio Please refer to the section on Creating Value for Society (pg. 41-49) for more info on our various projects across Singapore, Malaysia and Thailand. 21
FRASER AND NEAVE, LIMITED & SUBSIDIARY COMPANIES SUSTAINABILITY REPORT 2018 DELIVERING VALUE THROUGH SOCIAL COLLABORATION, HUMAN CAPITAL DEVELOPMENT AND INNOVATION ECONOMIC VALUE F&N strives to deliver sustainable long-term value for its stakeholders. We are achieving this by maintaining leadership positions in our core markets. We are investing in our brands positions, leveraging on innovative technologies and our employees’ expertise to improve existing and roll out new products that are delicious and of high-quality that meet the nutritional needs of our consumers. This section presents a In the Innovation section, snapshot of our economic we share our approach to performance, which provides ensuring our brands stay us with a firm foundation relevant to consumers, through to continue delivering the improving existing products products that our consumers and introducing new products love. F&N’s contribution to and packaging. Each year we economic development in the become increasingly more local communities where we aware of how we can innovate operate is highlighted in the to maximise positive impacts - Market Presence section. and minimise negative impacts - of our products and processes, and in this section, we highlight the initiatives we are implementing to achieve this. Material issues covered SDGs mapped to 1. M01 Economic Performance GRI 201-1 Economic Performance 2. M02 Innovation 22
BUILDING A SUSTAINABLE FUTURE ECONOMIC PERFORMANCE Our economic performance is managed as part of our business strategy. For a more in-depth discussion, please refer to our Annual Report. DIVIDEND COST OF SALES Others S$65m S$65m S$1,237m S$1,254m 5% Singapore Thailand 24% 32% S$1,927m 2017 2018 2017 2018 FY2018 REVENUE EMPLOYEE BENEFIT EXPENSES1 TAXATION S$279m S$275m S$20m Malaysia S$15m 39% 2017 2018 2017 2018 Others 6% Singapore PROFIT AFTER TAX ECONOMIC VALUE RETAINED3 Thailand 25% 31% S$1,326m2 S$303m S$312m S$1,898m FY2017 REVENUE S$179m Malaysia 38% 2017 2018 2017 2018 Notes: 1 Employee Benefit Expenses comprises Staff Costs, Employee Shared Based Expenses Defined Contribution Plans and Defined Benefit Plans 2 2017 Profit After Tax included a S$1.2m fair value gain recognised when the Group first equity accounted for its share of Vinamilk profits in April 2017 3 Economic value retained = Direct economic value generated (Revenue) less Economic value distributed (Cost of Sales, Employee Benefit Expenses, Taxation, Dividend). Community investments are not included 23
FRASER AND NEAVE, LIMITED & SUBSIDIARY COMPANIES SUSTAINABILITY REPORT 2018 ECONOMIC VALUE INNOVATION Innovation is central to our business, and central to maintaining sustainable value creation. This is as true now as at any point TARGET: in our 135-year history. We are continuously leveraging on To invest in product and innovation to deliver value through new and unique product process innovation to offerings to meet consumers’ evolving needs toward healthier expand our offering of beverage choices, convenience and affordability. Through nutritious products and innovation we also improve the operational efficiency of our improve efficiency and manufacturing processes and better manage our impacts on productivity the environment. Our Approach • Innovation & creation of products and Our R&D unit, based in 1. packaging based on sensory science Singapore with teams in Innovation & (a scientific method of measuring and Malaysia and Thailand, creation interpreting consumers’ response to drives the creation of great prototypes/products based on the new products that our senses of taste, smell and touch). consumers love. The unit also 5. Our research 2. leads efforts for continuous Quality and development Scientific • Scientific advances for application improvements to our products are guided by advances in our processes and products. manufacturing and logistical the following processes. In this section, five principles: • Technical developments that support we share our approach quality improvement and cost and FY2018 highlights of 4 3. optimisation. delivering consumer-based Regulatory Technical innovation, enhancing process compliance developments • Regulatory compliance of our local innovation and encouraging and export business. employee-driven innovation. • Quality products that meet food safety standards. Our Innovative Framework Priority Areas External Collaboration Innovation Culture Continuous improvement to deliver high- Collaborate with authorities such as Develop products based on scientific quality innovative beverage products to Singapore’s Health Promotion Board research, consumer insights and tastes consumers. (HPB), Agri-Food & Veterinary Authority relevant to evolving Asian lifestyles. (AVA), Ministry of Health, Federation of More new products to expand our target Malaysian Manufacturers (FMM) and Constantly refine our products to meet the consumer groups. Thailand’s Food and Drug Administration changing needs of consumers and ensure (FDA) to adhere to food safety regulations consistent delivery of good taste and the and support national health priorities. right nutritional values. Collaborate with research institutes to access cutting-edge research and scientific studies to discern the efficacy of our products. 24
BUILDING A SUSTAINABLE FUTURE Consumer-Focused Innovation We draw upon local knowledge At F&N, we continuously of consumer preferences to deliver new and unique develop products that meet product offerings while our customers’ needs. Our new focusing on meeting products are thoroughly tested consumers’ evolving needs before they reach the shelves We continuously deliver new and toward healthier choices, to ensure that they are safe unique product offerings while focusing flexibility and affordability. for our consumers and of the We strive to continue to highest quality. on meeting consumers’ evolving needs deliver our “Pure Enjoyment, Pure Goodness” promise to New products launched during toward healthier choices. our consumers by offering FY2018 provided our customers healthier options and with healthier options while more convenience without the improved packaging cater compromising on taste. to the various occasions and needs of our consumers. NEW products in FY2018 Singapore Malaysia • F&N Sarsi Zero (H) • 100PLUS Reduced Sugar (H) • F&N Orange Zero (H) • 100PLUS Blackcurrant (H) • F&N Lychee Pear (H) (Limited Edition) • 100PLUS ACTIVE Powder • F&N MAGNOLIA Plus Lo-Fat Hi-Cal UHT Milk • F&N ICE MOUNTAIN Drinking Water (H) with Oats (H) • F&N Lemon Lime Sparkling Drink • 100PLUS Zero Sugar (H) • F&N SEASONS Juice – Mango, Apple, Lychee and Orange • F&N NUTRIWELL Snow Pear with Red Dates (H) • F&N NUTRISOY with Walnuts (H) • F&N SEASONS White Chrysanthemum Tea No Sugar (H) • F&N FRUIT TREE Fresh Apple & Aloe Vera 50% Less Sugar & Calories Juice (H) Thailand • F&N FRUIT TREE Fresh Orange 50% Less Sugar & • CARNATION Plus Sweetened Condensed Milk Calories Juice (H) • F&N MAGNOLIA Barista 100% Pasteurised Milk (H) – Healthier option Healthier Options We invest heavily in the development of healthier products. Our R&D labs were established to develop products that are both nutritious and delicious. Our R&D team also constantly seeks to innovate to find the best solutions for our customers. One of our main focus area is reducing sugar content in our beverages. This year we continued to make strong progress year-on-year: in 2004, our beverages contained on average 8.7g of sugar per 100ml and this has fallen by 31% to 6.0g/100ml in 2018. 31% 2011 We invest 2004 8.7g/100ml 7.3g/100ml 2018 heavily in the 6.0g/100ml development of healthier We are committed to reducing added products. sugar in our products. 25
FRASER AND NEAVE, LIMITED & SUBSIDIARY COMPANIES SUSTAINABILITY REPORT 2018 ECONOMIC VALUE We launched ten new products in Singapore in FY2018, each of which was awarded the Healthier Choice Symbol (“HCS”) by the Health Promotion Board (“HPB”). 1 F&N Sarsi Zero and and it is recognised to have 4 F&N SEASONS traditional ingredient used by F&N Orange Zero: cholesterol-lowering properties White Chrysanthemum generations for over 3,000 The same great taste as the and helping to care for the Tea No Sugar years and are recognised for regular range, an all-time heart. Regular intake of is unsweetened, with no sugar health benefits and antioxidant favourite, F&N Orange and oats is also connected to and contains no artificial properties. Freshly brewed for F&N Sarsi, minus the sugar. improvements in gut health flavouring, preservatives and wellness within, it has 25% and satisfies hunger due to its colouring. less sugar and is certified F&N Lychee Pear: high fibre content. ‘Healthier Choice’ by the HPB. A unique combination of 5 100PLUS flavours, the limited-edition 3 F&N NUTRISOY Zero Sugar: 7 F&N FRUIT TREE Fresh F&N Lychee Pear is the perfect with Walnuts: the latest addition to the Apple & Aloe Vera 50% drink to pair with traditional F&N NUTRISOY welcomes 100PLUS range of drinks serves Less Sugar & Calories Juice celebratory dishes. a new variant to its range of up a thirst-quenching electrolyte is ranked the lowest sugar Healthier Choice soya milk drink. 100PLUS Zero Sugar apple juice drink in Singapore. 2 F&N MAGNOLIA drinks - F&N NUTRISOY offers zero calories in a daily In addition, this new 50% Plus Lo-Fat Hi-Cal with Walnuts is calcium- functional electrolyte drink that less Sugar and Calories juice UHT Milk with Oats rich, cholesterol free, low in is both refreshing and delightful. range also carries the HCS by is higher in calcium and lower Glycaemic Index and low in The electrolytes in 100PLUS the HPB and taste as great as in saturated fat than regular sugar and saturated fat. It is Zero Sugar replenish minerals the regular ones. These juices milk. In addition to carrying also a good source of protein, such as sodium and potassium. are high in Vitamin C, making the HCS, the new variant Omega-3 and Vitamin E. them the healthier choice is also halal certified. Rich In addition to carrying the 6 F&N NUTRIWELL Snow for all who want a boost of in dietary fibres, minerals HCS, our F&N NUTRISOY Pear with Red Dates: antioxidants. Just 2 servings and vitamins, oats have range is halal-certified and F&N NUTRIWELL’s latest of these juices deliver 100% long been associated with suitable for vegetarians. addition is freshly brewed with of the Recommended Dietary health benefits. For example, It is also supported by the natural ingredients to restore Allowances (“RDA”) of Vitamin beta-glucan contributes to a Singapore Heart Foundation balance in the body. Red Dates, C to help maintain the immune decrease in blood pressure as a heart-friendly drink. also known as jujube, is a system. The F&N FRUIT TREE 5 2 4 1 3 26
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