SUSTAI NA BILITY REPORT 2020-2021 - Pfleiderer
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2 Dear readers, Chief Executive Officer Zbigniew Prokopowicz Sustainable thinking and management have been closely linked to the renewable material wood at Pfleiderer since the very beginning: In 1894, Gustav Adolf Pfleiderer founded a timber trading company and a rafting business in Heilbronn. In doing so, he laid the foundation of our present company, which is successful throughout Europe. For thousands of years, wood has given people warmth and comfort. Wood connects us directly with nature. Wood is a valuable and reusable resource at the same time. Wood has always been the DNA of our company. And we have learned a lot from wood for our business philosophy: That one must cherish and care for one's resources in order to achieve a long-term high-quality yield. And that slow, healthy growth is better than striving for quick, short-term success. Since its beginnings more than 125 years ago, Pfleiderer has attached great importance to sustainable corporate management and development – from ecological and economic as well as social points of view. We take our responsibility very seriously – towards all of our employees. Towards the society in which we operate. And towards the environment that forms the basis of our existence. Careful management, the thorough use of resources and the protection of the environment and climate determine our corporate strategies just as much as the continuous advancement of the employees and the partnership-based cooperation with our stakeholders. We always act sustainably, performance-oriented, and transparent. Integrity, fairness and diversity are integral parts of our corporate culture. Sustainability has become a key success factor in the market today. At Pfleiderer, however, sustainable processes have always been Chief Financial Officer Dr. Nico Reiner anchored in all areas and locations. Nevertheless, we are aware that sustainable action requires continuous optimization. Take a look at the present Sustainability Report as a review of what we have already achieved. In the coming months and years, however, we will continue to strive to make our company even more sustainable – for our customers, our employees, our environment and, last but not least, for our entire community. Stefan Zinn Chief Commercial Officer This Sustainability Report, which we hereby present to you, provides information on all the main aspects of the sustainability strategy of Pfleiderer Deutschland GmbH and its affiliates. The data and key figures presented cover our business activities in the period from January 1, 2018 to December 31, 2019. In deviating cases, the data periods are shown accordingly. Zbigniew Prokopowicz Dr. Nico Reiner Dr. Frank Herrmann Stefan Zinn Chief Executive Officer Chief Financial Officer Chief Operating Officer Chief Commercial Officer Dr. Frank Herrmann Chief Operating Officer 3
CONTENT 06 6.1 SUSTAINABLE PRODUCT POLICY Our product responsibility 34 36 6.2 Sustainability begins with raw materials 38 6.3 Quality products from sustainable production 40 6.4 Our sustainable products 42 01 FOREWORD 03 07 REFERENCES SHOWCASE PROJECTS 58 02 7.1 Health park for the senses 60 7.2 Wormhouse 61 HISTORY 06 7.3 Refugee home Lübbecke 62 7.4 Kitchen construction 63 7.5 Cruise ships 64 03 7.6 Hybrid vessels 65 COMPANY PROFILE 08 3.1 3.2 Organigram: Corporate structures Commitment to sustainability 10 11 08 3.3 Environmental & occupational safety, compliance 12 CORPORATE SOCIAL RESPONSIBILITY 66 3.4 Management system 12 8.1 Compliance – pulling together 68 3.5 Company locations 13 8.2 Employees – development paths 70 8.3 Corporate guidelines 71 8.4 Social responsibility 72 04 STAKEHOLDER 8.5 Human resources development 73 8.6 Promoting young talent 73 INTERRELATIONSHIPS 14 8.7 Motivation as a means of sustainable personnel policy 74 4.1 Sustainability as a task for society as a whole 16 8.8 Safety at work 76 4.2 Who are our stakeholders? 17 8.9 Commitment to social affairs, culture, and sports 78 4.3 Overview of stakeholder interests 18 8.10 Plant and factory fire brigade 80 4.4 Stakeholders demand sustainability 18 09 05 GLOSSARY 82 SUSTAINABILITY MANAGEMENT 22 Technical terms, norms, standards, certificates and abbreviations briefly explained 5.1 Future needs sustainability 24 5.2 Raw materials from sustainable production 25 5.3 5.4 Recycling management as a model for the future Research and development for the environment 25 25 10 5.5 Product life cycle and recycling 26 IMPRINT 94 5.6 Sustainability in production and logistics 26 5.7 Certifications: Safety and transparency 27 5.8 Sustainable cascade use 28 5.9 Circular economy and cascade use in practice 30 Note on the language regime: For Pfleiderer, equal rights with regard to gender, parentage, religion, race, language, homeland and origin 5.10 Sustainable production at the German sites 31 are a matter of course and are lived. To make this report easier and more readable, we used the masculine 5.1 1 Our certifications 33 form – this explicitly includes the feminine and gender-neutral form.
125 YEARS PRACTISING SUSTAINABILITY In 1894, company founder Gustav Adolf Pfleiderer chose wood as a sustainable material. Since then sustainable thinking and acting forms Pfleiderer's corporate culture. 1999 2006 Thermopal becomes Acquisition of Polish 1983 a 100 % subsidiary glue manufacturer Foundation of Silekól Thermopal 2000 Dekorplatten Certification as a 2007 1894 GmbH & Co. KG specialist Start of MDF 2013 Founded 1958 waste management production New start as a timber trade and 1949 Start of HPL production under the name 1978 1986 company in Grajewo after insolvency: rafting company in Integration of Duropal, Wodego and Start Duropal in Arnsberg Market launch Pfleiderer achieves Thermopal are united Heilbronn a. Neckar Duropal Initial operation of the of production of LivingBoard PEFC and FSC under the Pfleiderer plant 1 Gütersloh under to the Pfleiderer Group Gütersloh CHP plant certification umbrella brand the name "Wirus” FSC® license code: FSC-C011773 2017 Launch of the "One Pfleiderer" collection 1995 2018 1919 1979 Construction of the 2008 Lacquering plant ContiRoll high- 2002 Pfleiderer achieves n Leutkirch, currently the Construction of an Expansion of the performance press Initial operation of the CARB certification world's largest hot-coating product portfolio by impregnation plant 1954 1962 Plant 2 Gütersloh Baruth CHP plant plant at 165 metres with sawmill in Neumarkt insulation and Start of concrete railway Start of chipboard polymer materials 2009 for processing railway sleepers and poles sleepers production production in Neumarkt 1997 2005 Pfleiderer achieves 2019 HPL and HPL elements Initial operation of the Acquisition of the chipboard F**** certification 1956 1974 Neumarkt CHP plant and MDF board manufacturer awarded the 1944 KUNZ Blue Angel Relocation of the ZEFA is taken over by KRAGES, initially Start of operation of 2012 particleboard plant 2 Market launch company headquarters to Neumarkt under the name ALOPAL, later then as Thermopal in Neumarkt First time a product BalanceBoard 2020 has been awarded the Certification Cradle Blue Angel to Cradle Certified™ Products Program LivingBoard, DecoBoard and PrimeBoard
03 COMPANY PROFILE „Pfleiderer has always lived sustainability at all locations and at all levels – not only in ecological terms, but also in social and economic terms." Zbigniew Prokopowicz, Chief Executive Officer, Pfleiderer Group
10 Commitment to sustainability 03 | COMPANY PROFILE ORGANISATIONAL CHART: CORPORATE STRUCTURES HOLDING Area of validity of this report: WOOD IS SUSTAINABLE – COMMITMENT TO SUSTAINABILITY Pfleiderer Deutschland GmbH Pfleiderer Group B.V. & Co. KG Supervisory Board SO ARE WE IS PART OF THE CORPORATE CULTURE and subsidiaries Head Quarter: Neumarkt Pfleiderer Deutschland GmbH operates We are convinced that economic success sites in Arnsberg, Baruth, Gütersloh, can only be achieved with satisfied Leutkirch and Neumarkt, where it employs customers, healthy and motivated em HOLDING around 2,000 people. Under the umbrella ployees and the sustainable protection of PCF GmbH (Neumarkt) brand Pfleiderer, the company combines our environment. This results in a far- the product ranges of Duropal and reaching responsibility which we take very Thermopal. Sustainability determines not seriously – both towards our customers, SALES AND SERVICE SALES AND SERVICE only our internal processes, but also our suppliers and neighbours and especially Pfleiderer Pfleiderer relationship with our customers and the towards the people who work for us. Supervisory Board Deutschland GmbH Polska sp. z o.o. society in which we live and operate. (Neumarkt) (Wroclaw) Throughout Europe, Pfleiderer has been able to establish itself as a leading Sales companies Pfleiderer Pfleiderer supplier for furniture and interior design, Arnsberg GmbH Grajewo sp. z o.o. the specialist wood trade and for structural Pfleiderer PRODUCTION Pfleiderer MDF timber construction. We inspire our Pfleiderer partners with tailor-made service offers, PRODUCTION France S.A.S. Baruth GmbH Grajewo sp. z o.o. unique consulting competence and a Pfleiderer Pfleiderer Pfleiderer Gütersloh GmbH Wieruszów sp. z o.o. maximum selection in the field of deco Benelux B.V. rative surfaces. With raw chipboard and Pfleiderer Pfleiderer Pfleiderer fibreboard, further improved decorative Leutkirch GmbH Silekol sp. z o.o. Suisse AG (Kędzierzyn-Koźle) products, laminates, HPL elements and SALES Pfleiderer Pfleiderer postforming elements such as worktops, Neumarkt GmbH UK Ltd. we supply perfect materials for every Pfleiderer project – fire protection, shipbuilding, OTHER Southeast- Jura Polska sp. z o.o. timber construction, integrated hygiene europe SRL JURA-Spedition (Grajewo) protection or eco-certification included. OTHER GmbH (Neumarkt) Pfleiderer At our locations we produce in a particu- Austria GmbH Heller Holz GmbH larly resource-saving, low-emission and (Neumarkt) energy-efficient way. Representative offices 03 | COMPANY PROFILE SALES Italy and Czechia Organigram 11
12 COMMITMENT TO ENVIRONMENTAL Pfleiderer German locations 03 | COMPANY PROFILE Leutkirch PROTECTION AND LABOUR PROTECTION We are committed to constantly improving and government guidelines and instruc the protection of the environment by tions in everything we do. Our guidelines making the best possible use of the raw also oblige us to manage and cooperate materials and energy used and by according to ethical and socially respon complying with applicable regulations. sible principles. We also undertake to ensure a high The public image of our company is standard of product and process quality shaped by the appearance, actions and at all times. We are also responsible for behaviour of each and every one of us. the safety of our plants. We achieve this Each of us is jointly responsible for by always keeping all components up to ensuring that we as a company live up to Pfleiderer Arnsberg Pfleiderer Baruth date with the latest technology and by our social responsibility worldwide. We using effective maintenance strategies. also expect our suppliers, customers and We take a wide range of measures for business partners to adhere to conduct in labour protection and implement safety line with compliance. at work regulations with the aim of preventing all accidents at work. Our employees receive regular, practice- oriented training on all aspects of labour protection. COMPLIANCE AND Management system creates ETHICAL PRINCIPLES transparency Pfleiderer Deutschland GmbH has an We always apply the highest ethical and integrated management system for legal standards in strategic conside quality, environment, energy and safety rations and in our daily business (com according to DIN EN ISO 9001:2015, pliance). Pfleiderer acts in accordance DIN EN ISO 14001:2015, ISO 45001:2018, with the principle of legality in all areas: ISO 50001:2011 (ISO 50003) and Pfleiderer Gütersloh, We strictly follow legal requirements FSC/PEFC. The accompanying manage- Plant 2 ment handbook contains all regu lations concerning our corporate duty of care, the quality management of Environmental protection and occupational safety | Compliance our products, the protection of our employees and the environment and the careful use of energy resources. The management manual also applies to the subsidiaries Heller Holz GmbH and JURA-Spedition GmbH in Pfleiderer Gütersloh, Neumarkt. Plant 3 A key feature of our integrated ma- nagement system is the continuous 03 | COMPANY PROFILE improvement process in the areas of quality, environment, energy and Pfleiderer Neumarkt safety. This continuous development is based on the application of the PDCA cycle (Plan – Do – Check – Act). 13
14 04 STAKEHOLDER INTERRELATIONS "As a leading company in the engineered wood industry, Pfleiderer attaches great importance to sustainable relationships with all stakeholders. Here, too, it is important to act in a field of tension between economic, ecological and socio-political interests." Dr. Nico Reiner, Chief Financial Officer, Pfleiderer Group 15
16 Who are our stakeholders? 04 | STAKEHOLDER RELATIONS SUSTAINABILITY AS A TASK FOR ALL SOCIETY AS A WHOLE In exchange with our stakeholders we • Sustainable forestry companies Together with our stakeholders, we are constantly working to make want to understand positions, identify • Wood trade not only our own and our partners' operational processes more trends and develop or deepen partner • Woodworking companies sustainable, but also to engage in social and ecological projects. ships. In doing so, we consciously face up • Construction companies to critical issues and debates. This helps • Architects us to better analyse which next steps are • Furniture industries necessary or expected from us in the • Trade media cantly to our corporate success through individual fields of action. Conversely, their perspectives, decisions and actions. in mutual exchange we can transparently Furthermore, we regard our employees at Pfleiderer therefore maintains a conti present what scope for action we see in all locations as internal stakeholders. nuous dialogue with all stakeholders in current challenges and what prerequi the relevant markets and at all its sites. sites and framework conditions are important for us. In principle, this applies WHICH TOPICS ARE RELEVANT This close dialogue takes place through- to all our stakeholder dialogue formats: TO OUR STAKEHOLDERS? out the year as part of a dense network of Feedback from our stakeholders signi events and opportunities to meet: ficantly influences Pfleiderer's strategic A permanent exchange of ideas is crucial considerations. for the consistent quality of stakeholder • Trade fairs and exhibitions relations – to identify the interests and • Customer events Good stakeholder relations are charac issues that concern our stakeholders and • Participation in local events terised by a continuous exchange in which to which we must find the right answers • Meetings agreed at short notice, everyone wins: Pfleiderer is involved with our services. But also to draw up e.g. in the context of site investment through its high level of corporate ethics, joint guidelines for action based on the • Active cooperation with associations respect for people and the environment, principle of sustainability. The list of • Personal exchange with political and through a variety of activities that also relevant topics is constantly being up decision-makers at local, state and have an impact far beyond the company. dated and regularly adapted to the stake- federal level We assume social responsibility and in holders´ needs. return feel a steadily growing approval for our company and our commitment to The topics that have crystallised as TRANSPARENCY, CREDIBILITY, sustainability. particularly important in discussions with TRUST: THE FOUNDATIONS OF OUR external stakeholders clearly show the STAKEHOLDER APPROACH great interest in sustainable solutions: WHO ARE OUR STAKEHOLDERS? We always maintain an open and trans • Wood origin and sustainable forestry parent dialogue with our stakeholders. As a company, Pfleiderer sees itself as • Cascade utilisation, closed loop With its headquarters and production in Because only those who act credibly having a duty to society as a whole. That is recycling management and wood Neumarkt and its plants in Arnsberg, will gain lasting trust. And trust deter why we attach great importance to a conti- recycling Baruth, Gütersloh and Leutkirch, Pfleiderer mines not only the relationship with our nuous exchange with the most diverse • E nergy production and use Challenges for society as a whole 04 | STAKEHOLDER RELATIONS is firmly rooted in the regions where its employees and partners, but also our interest groups. These include the people • S upply and production processes sites are located. From here, we operate position as a company in society. By con in the communities at our sites as well as • P anel gluing and emissions internationally in a sensitive, highly tinuously establishing and maintaining decision-makers from politics, authorities, • S tandards and certificates networked environment. Our production sustainable stakeholder relationships, professional, trade and industry associ • Employee recruitment and development and products have an impact on the we aim to promote effective and construc- ations or the wide range of different • Corporate responsibility and environment and affect the interests of tive communication between all parties companies and suppliers from the wood, compliance our diverse stakeholders. At the same involved as a first step. construction and furniture industries: • S ocial responsibility time, our stakeholders contribute signifi- 17
18 Wood is NOT procured and processed . .. Energy generation and use: We see it Stakeholder interests 04 | STAKEHOLDER RELATIONS as our obligation to continuously improve • from illegal harvesting the energy efficiency of all our processes, • from areas where traditional and taking into account the energy input and STAKEHOLDERS' fundamental civil rights are violated energy consumption. Strictly sustainable INTERESTS • from forests whose special conser energy management therefore charac AT A GLANCE vation values are threatened by forest terises all our manufacturing processes. management This is characterised, for example, by • from the conversion of natural forests environmentally friendly energy gene into plantations or non-forest uses ration in our own combined heat and • from forests with genetically modified power plants at the Neumarkt, Baruth and Internal Stakeholders tree species Gütersloh sites. Job security • from areas where the ILO fundamental Working climate principles as defined in the 1998 ILO Supply and production processes: Health Declaration on Fundamental Rights at We not only manufacture our products Work are violated. with the greatest care, but also within the External Stakeholders Environmental compatibility framework of a certified environmental Wood origin and sustainable forestry In general, Pfleiderer acts according to management system – energy self- Cascade utilisation, closed loop recycling the principle of using wood as a material sufficient and without releasing additional management and wood recycling for as long as possible in order to reduce CO2. During production, we take into Supply and production processes the burden on forestry operations and account the requirements of ecology reduce the amount of land required for throughout and have the effects on the Panel gluing and emissions planting. Wood binds the CO2 emissions environment regularly evaluated by an Energy production and use caused by human activity to a large extent. environmental officer in order to identify Standards and certificates This is why we actively support organi further potential for improvement. Employee recruitment and development sations such as "Plant for the Planet", Corporate responsibility and compliance which aims to counteract climate change Sustainable management Social responsibility through worldwide tree planting cam- Customers and products Environment and energy paigns. Employees and society Closed-loop systems: Cascade use, closed-loop recycling management and wood recycling are further requirements that are increasingly in demand by part- Internal stakeholders, on the other hand, STAKEHOLDERS WANT ner companies. To date, Pfleiderer has focus on issues related to the workplace: SUSTAINABILITY already carried out pioneering work in this area at its sites and established corres • Job security The dialogue with internal and external ponding processes. For example, "waste • Working climate stakeholders shows time and again products" such as residual wood, wood • Professional development that there is a great need to implement chips and sawdust are processed into opportunities sustainable processes in companies high-quality wood-based panels that • Health and society alike. meet even the highest quality standards. • Environmental compatibility Pfleiderer sites such as Baruth in Branden- Raw materials: Many partners ask about burg are already implementing a model 04 | STAKEHOLDER RELATIONS After identifying the most important the origin of the processed wood and of recycling management. topics, we assess their relevance together attach importance to the fact that it comes with the stakeholders and transfer them from sustainable forestry. Pfleiderer has Our company Heller Holz GmbH in Stakeholder interests to a clear materiality matrix. This provides been sourcing its raw materials exclusively Neumarkt takes over the acquisition of us with a clear overview of the stake from sustainable forestry for decades recycled wood chips from waste wood holders' requirements and can be adapted and has been certified according to for chipboard production as well as to changing conditions at any time. FSC® (licence code C011773) and PEFC™ waste wood for thermal energy generation (licence code 04-32-0828) since 2007. at all German locations. 19
20 employees and partners must commit Stakeholder interests 04 | STAKEHOLDER INTERRELATIONS themselves to comply with the Pfleiderer Business Conduct Guidelines. We always act in accordance with the law and our internal ethical rules and principles. Our compliance system comprises clear guidelines, procedures and processes, which we communicate further in training courses and in our daily business. Con tinuous monitoring, compliance controls and a whistleblower system support us in ensuring company-wide compliance with our Business Conduct Principles. SOCIAL IMPACT Pfleiderer fulfils its social responsibility above all with many selective activities around the company sites. These include measures to promote the local cultural and sports landscape as well as support for social and environmental campaigns or the local fire brigade. We also endeavour to maintain our safety entire wood-based materials production with appreciation and respect. Fair equipment and organisational measures to emission class E 0.5 and has the Blue working conditions, which focus on at a high level at all times in order to Angel certification for large parts of its aspects such as team spirit, health and prevent damage or limit its effects as far range. satisfaction, ensure a high level of as possible. identification with Pfleiderer, long-term Recruitment and promotion of loyalty to our company and low staff All inbound and outbound transports are employees: At all Pfleiderer sites, we turnover. handled by our partner JURA-Spedition maintain a culture of trust based on GmbH in Neumarkt. The entire JURA fleet acting on one’s own responsibility. Our Labour safety: Maximum labour safety is meets the fuel-saving and low-emission employees are given extensive oppor guaranteed by regular safety training Euro 6 standard. With well thought-out tunities to develop their skills and talents courses such as our hands-on training logistics management, we achieve a high and are encouraged to make suggestions courses and "5 Minutes for Safety" as level of delivery performance and at the for process improvements through a well as our "One-Safety" programme: same time reduce resource consumption, bonus system. In addition to training employees are encouraged to report transport routes and emissions to a mini- courses on their work and job security, weak points and sources of danger so mum. In this way, we also implement our we promote the environmental aware- that they can resolve them. All counter- high standards of environmental compati- ness of the people who work for us measures taken are documented. The Success is achieved 04 | STAKEHOLDER INTERRELATIONS bility in the area of logistics. through training courses. Further training efficiency of our occupational safety by pursuing a consistent can be provided through internal or measures is quantifiable: In 2019, the goal that is the result of Board gluing and emissions: When external seminars. number of accidents and associated sick gluing panels, Pfleiderer relies on formalde- days was significantly reduced across the overlap of stakeholder Stakeholder interests hyde-reduced and formaldehyde-free Working climate: From training to indi all Pfleiderer sites. requirements. solutions, such as the LivingBoard, which vidual career planning and retirement: has been a synonym for sustainable Pfleiderer attaches great importance to Corporate responsibility and com Stefan Göldner, construction for over four decades. In the a sustainable relationship with its pliance: Responsible action is the basis Head of Communication meantime, Pfleiderer has converted its employees and treats each individual of our business. For this reason, all our 21
22 05 SUSTAINABILITY MANAGEMENT "We live up to our responsibility for people, the environment and resources in many different ways. To this end, we continuously review and improve the efficiency, currency and implementation of our complex sustainability and environmental management." Dr. Frank Herrmann, Chief Operating Officer, Pfleiderer Group 23
24 Future needs sustainability 05 | SUSTAINABILITY MANAGEMENT FUTURE NEEDS SUSTAINABILITY Any company that wants to operate successfully in the market today We want our customers to be able to rely RESEARCH & DEVELOPMENT on Pfleiderer's high-quality products and IN THE SERVICE OF THE ENVIRONMENT in a future- and customer-oriented manner has no way around services with a clear conscience. That is sustainability strategies – and that across the entire value chain. why we set the bar very high for the Our internal research and development common standards with our partners. activities also focus on sustainability. From the origin of the raw material wood, The goal is, through environmentally friendly proces- • to achieve an optimal balance between CHANGED CONSUMER AWARENESS generates a growing demand for sus- sing, to transport and recycling, these ecology and economy tainably produced goods, which we as principles are consistently reflected in all • reduce wood consumption through In view of the increasing shortage of raw a company are happy to meet. areas of the company. intelligent recycling materials, the overexploitation of nature • and at the same time to guarantee the and the consequences of climate change, SUSTAINABILITY GUIDES highest, long-lasting product quality sustainable thinking is increasingly ALL OUR ACTIONS RAW MATERIALS FROM becoming a question of survival for our SUSTAINABLE PRODUCTION "With the multi-award-winning Pfleiderer entire civilisation. Since its beginnings, Pfleiderer has relied BalanceBoard, we have succeeded in entirely on the renewable, natural and At Pfleiderer, sustainability and environ- achieving an outstanding symbiosis of Current developments have also brought healthy material wood. Sustainable thinking mentally conscious action begins with economy, quality and ecology: thanks to about a change in public thinking: Many has therefore always played a major role the purchase of the valuable raw material the high proportion of particularly fast- people have become more sensitive in Pfleiderer's corporate philosophy. wood. The strictest selection criteria apply growing raw materials, we have been able to environmental issues and are striving Sustainability is part of our high quality here, and we use material from sustainable to significantly reduce wood consump to make their everyday lives more standards and thus also firmly integrated forestry without exception. tion. Although the board is 30 % lighter sustainable. This new social awareness into our continuous improvement process. than comparable solutions, it is extremely stable, but also easy to work and process", RECYCLING MANAGEMENT AS A says Dr. Christian Bohn, project manager SUSTAINABLE MODEL FOR THE FUTURE for BalanceBoard product development. With the growing environmental aware ness, the demand for a holistically oriented circular economy is also becoming in creasingly important. Here too, Pfleiderer is facing up to its corporate responsibility and has been working for many years to establish its production processes at all its sites as a regenerative system and to optimise them continuously. Our goals are in this process: Effective recycling and reuse management • Reduction of the use of resources thus provides Pfleiderer and energy • Avoidance of air, water and soil pollution with additional sales • Minimising emissions and waste arguments in a changing production market. In this way, we want to make material and Carsten Möser-Benz, energy cycles even more efficient in the Head of Wood Purchasing medium term and ultimately close them. 25
26 LONG-TERM PRODUCT LIFE CYCLE AND COMPREHENSIVE RECYCLING With its durability and sensible recycling strategies, wood as a raw material offers the ideal conditions for establishing an effective recycling management system. With innovative technologies and sophis- ticated recycling management, Pfleiderer, together with external partners, succeeds in creating new products from recycled wood that effortlessly meet the highest health and quality standards. To achieve this, it is at first necessary to separate foreign materials such as metals, non- metals, plastics, sand and stones from the wood. Through careful sorting and controls we ensure that only unpolluted waste wood is used for material recycling. In this way Pfleiderer guarantees environ- mentally friendly, healthy and high-quality engineered wood – first-class products even in the second life cycle of the green raw material. SUSTAINABILITY IN PRODUCTION AND LOGISTICS As a sustainably positioned company, Pfleiderer strives to use energy as efficiently as possible in its production processes. By-products such as grinding our own combined heat and power plants CERTIFICATIONS: SAFETY AND Our environmental management system dust and materials that are unsuitable in Neumarkt, Gütersloh and Baruth. TRANSPARENCY FOR OUR CUSTOMERS is certified according to DIN EN ISO 14001 for material use are thermally reused in and ISO 50001. We are also member of The energy plants used here work ex Pfleiderer underlines its commitment to the Quality Association for Wood-based clusively with wood that is no longer sustainability and environmental protec Panels and are certified according to suitable for the material cycle – and with tion by providing complete certification of PEFC™ and FSC®. An overview of all certi above-average efficiency, since we as a all processes along the entire value chain. fications and quality seals can be found Pfleiderer produces manufacturer of wood-based materials After all, we attach great importance to on page 33. high-quality, individual wood- require energy and heat throughout the making our efforts in sustainability year and can use this for drying the chips management as efficient as possible for based materials almost 05 | SUSTAINABILITY MANAGEMENT and heating the presses. customers and partners. energy self-sufficiently and without releasing additional In logistics, Pfleiderer's environmentally The environmental compatibility of our Future needs sustainability CO2 – for quality with a clear friendly fleet also focuses on the careful means of production, processes and use of our resources. All the trucks in our processed materials is a matter of course conscience! JURA Spedition fleet comply with the for us. In the production of chipboard and Olaf Maasjost, clean and fuel-efficient Euro 6 emissions fibreboard, we avoid the use of conser Manager of the CHP plants standard, and empty runs are avoided by vation agents, wood protection agents means of well thought-out route planning. and organic solvents. 27
28 Cascade use 05 | SUSTAINABILITY MANAGEMENT SUSTAINABLE Sustainable cascade use • increases the added value Wood is becoming increasingly attractive as a raw material – not only for timber CASCADE USE (factor 4 - 9) • secures jobs (factor 5 - 10) construction, furniture and interior design. Sustainable forestry alone is therefore • enables innovations unlikely to be sufficient in the coming • helps the climate decades to meet the enormous demand that exists in a wide range of industries. One solution to this dilemma is cascade Wood that can no longer be recycled is used thermally in our CHP plants. 07 utilisation – i.e. the multiple use of wood as a resource over several stages from har By dispensing with fossil fuels as far as vesting to recycling and energy recovery. 05 possible, we obtain the energy and heat At the end of their service life, we need in a climate/CO2-neutral way. the used wood and wood-based A study by the Chair of Wood Science at products are dismantled and processed in accordance with the Technical University of Munich has the Waste Wood Ordinance. • Disposal and processing 01 01 The potential of wood products for climate protection is high. proven the high savings potential of cascade utilisation: One ton of waste wood of the mineral and metallic CO2 storage of wood: components. • 1 kg wood stores approx. 1,8 kg CO2 was first processed into sawn timber and • 1 m³ wood stores approx. 1 to CO2 then twice into chipboard. The same • Testing for chemical and organic pollution 07 CO2 stored in wood remains bound products were also made from fresh wood after harvesting for the entire for comparison. In the cascade use, service life. the efficiency of the use of resources was significantly higher – among other things due to the reduced use of fresh wood and 02 Logs are delivered to sawmills – the smaller space requirement. Never 04 cutting of bars and planks. 05 theless, the potential for the material use Thinning and residual wood of waste wood is mostly not yet fully flows into the production of wood- based materials. exploited today – because this requires new processes to be set up along the Finished wood entire value-added chain, from production and wood-based 03 and use to recycling and reuse.1 products are 02 Sawdust and sawing supplied to residues are used consumers via as pre-consumer trade, craftsmen recycling material and industry. for the production 04 of wood-based materials. 06 03 Our average wood mix: • P re-consumer material: 25 - 30 % • Post-consumer material: 40 % 05 | SUSTAINABILITY MANAGEMENT • Co-products: 30 - 35 % ➜ Recycling rate 2/3 Only tested wood of the highest quality classes A1 and A2 is re-used as post-consumer recycled material for 06 the production of wood-based materials. Cascade use 1 Michael Risse, Gabriele Weber-Blaschke and Klaus Richter: Resource efficiency of multifunctional wood cascade chains using LCA and exergy analysis, exemplified by a case study for Germany, Resources, Conservation & Recycling 126, 141-152, 2017. Download link: http://dx.doi.org/10.1016/j.resconrec.2017.07.045 29
30 CIRCULAR ECONOMY IN PRACTICE To reliably meet the highest standards, Circular economy | Cascade use in practice 05 | SUSTAINABILITY MANAGEMENT foreign materials such as metals, non- Pfleiderer recognised years ago that quality are created by sorting, gluing, metals, plastics, sand and stones are first cascade utilisation and recycling manage- compacting and pressing. They are ideally separated from the wood. Through careful ment are the only economic models that suited for a wide range of applications in sorting and controls, we ensure that only can guarantee sustainable production of interior design and furniture production. uncontaminated waste wood is supplied high-quality wood products in the future. for material recycling. In this way, Pfleiderer This is why we have already implemented Integrated biomass power plants generate guarantees environmentally friendly, intelligent wood cycles at our sites today. the electricity and heat required for drying healthy and high-quality engineered Sawing residues from the sawmill and and pressing the wood at our Baruth, wood – first-class products even in the recycled wood are therefore collected at Gütersloh and Neumarkt sites. The energy second life cycle of the green raw material! our locations and prepared for further and heat generated there flows into our processing. In the production process, production processes. Surplus electricity new wood-based panels of the highest is fed directly into the public electricity NO RESTRICTIONS ON network. PRODUCT QUALITY The final step in the sustainable use of Through cooperation with innovative In the past, there was often concern Quality products from "waste“ waste wood is its energetic recycling. partner companies such as HDF Recycling, about whether products could actually At the Baruth site alone, Pfleiderer, as a with eight locations in the Netherlands meet the highest quality standards if the Right from the start and since 2000 certified waste management company, and others in Germany, furniture manu material was used several times. Today, as a certified waste management com converts up to 250,000 tons of waste facturers, DIY stores, recycling centres, Pfleiderer guarantees that only tested pany, Pfleiderer has been committed wood or plywood into thermal or electrical joineries, manufacturers of made-to- wood of grades A1 and A2 is reprocessed to the sustainable recycling of wood energy every year. For this purpose, we measure parts and other users are as post-consumer recycled material waste. When trees are processed into use combined heat and power plants and actively integrated into the recycling into wood-based materials. Our wood mix bars in a sawmill, for example, wood do almost completely without fossil fuels. cycle. In cooperation with Green Waste, consists of 100 % recycled material. chips and sawdust are produced in addition to thinning and residual In this way we produce heat and electri a well-known provider of modern The average proportions are: wood. These are not burned or dis city in a climate-neutral way. In addition, recycling management, HDF is respon posed of at Pfleiderer, but are used the company operates its own wastewater sible for taking back and processing old 5 - 30 % pre-consumer material • 2 in the production of wood-based treatment plant in Baruth, where the and waste wood for further processing • 40 % post-consumer material materials – for example in the manu process water produced is purified. in Pfleiderer's production plants. 0 - 35 % coupling products (thinning, • 3 facture of wood fibre boards. Com industrial and waste wood) pared to chipboard, wood fibreboard In order to maintain the highest quality is characterised by its finer, more ADVANTAGES OF CASCADE USE standards, Dutch HDF Recycling works uniform structure, which makes it in accordance with the German Waste particularly stable and allows it to be The cascade use primarily helps to relieve Wood Ordinance and has all the relevant processed with precision. In contrast the burden on sustainable forestry and certifications. to natural wood panels, it is possible save resources through the multiple Pfleiderer Arnsberg to always achieve the same product processing of wood – the added value Particular challenges arise here, for properties with wood fibres. thus increases by a factor of 4 to 9. Since example, in the sorting and preparation ... produces Duropal HPL, compact wood is also a very efficient CO2 storage of waste wood in accordance with the boards and HPL elements from core medium, about one tonne of CO2 per Waste Wood Ordinance for reuse. Here, and decorative papers. The wood cubic metre of wood remains bound over mineral and metallic components must for the papers used comes from sus- the extended service life of the valuable be removed and recycled. Chemical and tainable forestry. material. organic impurities must also be excluded • FSC® licence code C011773 in order to achieve optimum and high- • PEFC™ licence code 04-32-0828 But cascade use also opens up new quality results in secondary recycling. perspectives from a business point of Production is in accordance with view: Cascade use not only secures Thanks to innovative technologies and ISO 9001, ISO 14001, ISO 50001 and jobs, but also inspires technological a sophisticated recycling management ISO 45001. The Duropal product range innovations and new developments in system, materials made from reused wood is widely certified with the Blue Angel / production processes. effortlessly guarantee the proven Pfleiderer UZ76. standards in terms of quality and health. 31
32 Locations | Certifications 05 | SUSTAINABILITY MANAGEMENT Pfleiderer Baruth Pfleiderer Gütersloh Pfleiderer Leutkirch Pfleiderer Neumarkt ... produces medium and high-density ... produces chipboards which are ... produces chipboards as well as ... produces chipboards for on-site fibreboards. The wood used for finished into decorative panels Duropal HPL and compact boards. The coating and for construction pur production are mainly waste and directly on site. The wood used come raw boards are finished on site into poses. The wood used come from by-products from the neighbouring from sustainable forestry as well as decorative boards, elements or Prime- sustainable forestry and pre- and sawmill. The integrated and highly pre- and post-consumer recycling of Board lacquer-finished boards. The post-consumer recycling of grades efficient CHP plant provides energy grades A1 and A2. The integrated and wood used comes from sustainable A1 and A2. The integrated and highly and heat. highly efficient CHP plant provides forestry as well as pre- and post- efficient CHP plant provides energy energy and heat. consumer recycling of quality classes and heat. • FSC® licence code C011773 A1 and A2. • PEFC™ licence code 04-32-0828 • FSC® licence code C011773 • FSC® licence code C011773 • PEFC™ licence code 04-32-0828 • FSC® licence code C011773 • PEFC™ licence code 04-32-0828 Production is in accordance with • PEFC™ licence code 04-32-0828 ISO 9001, ISO 14001, ISO 50001, The production is carried out The production is carried out accor- EfbV and ISO 45001 and the fibre- according to ISO 9001, ISO 14001, Production is in accordance with ding to ISO 9001, ISO 14001, ISO 50001, board StyleBoard MDF plus has ISO 50001, EfbV and ISO 45001. ISO 9001, ISO 14001, ISO 50001 and EfbV and ISO 45001. The coated been awarded the Nordic Swan. The coated DecoBoard is certified ISO 45001, and the coated DecoBoard LivingBoard and the coated Deco with the Blue Angel / UZ76 and the and HPL products have been awarded Board have been awarded the Blue C2C certificate. the Blue Angel / UZ76. PrimeBoard Angel / UZ76 and the C2C certificate. and DecoBoard are awarded the C2C certificate. OUR CERTIFICATIONS Defined processes ensure transparency and clarity. Only in this way can we work with the greatest possible care and responsibility. The certifications we have already achieved help us to improve continuously. Here you will find an overview of our current certificates: ISO 9001 ISO 14001 ISO 50001 FSC ® PEFC™ EfbV ISO 45001 Arnsberg Baruth Gütersloh II Gütersloh III Leutkirch Neumarkt II Neumarkt III FSC ® license code: FSC-C011773 33
34 06 SUSTAINABLE PRODUCT POLICY "As one of the leading wood processing companies in Europe, Pfleiderer recognises its function as a role model not only for the industry but for society as a whole. The promotion of environmentally friendly production methods and the implementation of fair, healthy and safe working conditions are therefore integral parts of our sustainability policy.“ Stefan Zinn, Chief Commercial Officer, Pfleiderer Group 35
36 Product responsibility 06 | SUSTAINABLE PRODUCT POLICY OUR PRODUCT RESPONSIBILITY We continuously monitor and evaluate our products and strive for OPEN COMMUNICATION AS A DRIVER OF THE SUSTAINABILITY IDEA continuous improvement of our manufacturing and distribution processes. With our high quality standards we want to achieve the We consider it to be part of our product greatest possible product benefit for our customers and reduce responsibility to act with the greatest unavoidable environmental impacts. possible transparency towards all stake- CUSTOMER-ORIENTED CATALYST FOR holders and to disclose our sustainability SUSTAINABILITY strategies to the general public. We there- fore maintain a continuous dialogue with The pursuit of sustainability is particularly LivingBoard, which is still one of the most For us, the starting point for all activities is customers, suppliers, employees, autho tangible in Pfleiderer's high-quality and successful "classics" in the field of sustai- always the most perfect possible fulfil rities and the public and are willing to durable products. For customers who value nable construction today. Since the "initial ment of all customer requirements – always provide information on the environmental products that are produced in an environ- spark" with LivingBoard, Pfleiderer has linked to the question: "How can the impact of our manufactured products and mentally friendly way and are healthy to been continuously developing manufac desired product properties be realised the services we offer. live in, the long-standing and consistent turing processes and the product world with sustainable resources and pro focus on ecology offers many advantages. with the aim of producing the highest cesses?" Already during the development More than 40 years ago, Pfleiderer intro quality with minimum impact on nature of new products and manufacturing pro- Our responsibility duced the formaldehyde-free glued board and the environment. cesses with which we can meet customer requirements, we test how environmentally We are continuously driving forward friendly they will be. We always look at developments. Our motivation is to the processes as a whole. But of course meet customer requirements with it is not enough for us to implement sus maximum sustainability. We achieve tainable processes in-house. That is why this goal with we also oblige our suppliers and contrac- • maximum customer orientation tors to a sustainable and careful handling • high quality products of the environment, energy and other • e xcellent services resources. • outstanding consulting competence • employees and partners acting Furthermore, as a company we do not only responsibly see our economic interests, but also un- • c ompany-wide ecologically aligned derstand the pursuit of sustainability as processes a social duty. With sustainable products • renewable raw materials we not only meet the growing demand • energy and resource efficiency for environmentally friendly solutions. • closed-loop recycling models With our commitment to climate and the • cascade usage models environment, we also act as a catalyst for • recycling the sustainability idea in society – and • resource and route-optimised inspire others to think about models of logistics concepts recycling management, cascade use, energy and resource efficiency or climate- neutral business practices. Together with our customers, we also often first create Our videos on this topic: awareness of what can be achieved in https://www.youtube.com/ the construction and furniture sector with user/PfleidererChanel sustainable means. 37
38 SUSTAINABILITY BEGINS WITH Together with our partners in wood Sustainable raw materials 06 | SUSTAINABLE PRODUCT POLICY RAW MATERIALS USE OF WOOD processing, such as the Green Angels in approx. 5 Mio m / Jahr 3 Nuremberg, we ensure that the recycled In former times, Centuries of overexploitation of nature used wood we process complies with the high-quality waste wood mean that important resources will soon strict regulations of the German Waste was simply disposed of, no longer be available in sufficient quanti- Wood Ordinance. For the production of ties. Renewable raw materials such as new boards, we only use wood qualities but today it can still be wood often represent a sensible alterna that are free of biological, chemical, processed up to three times tive, but are also not available in unlimited organic, metallic and mineral pollutions. into new boards for long- quantities. According to expert estimates, Our professionalism in this respect is sustainable forestry will be able to satisfy documented by our certification as a lasting use in furniture and approx. 95 % conifer wood and approx. 5 % the ever increasing demand for wood for deciduous wood specialist waste management company. interior design. about another ten years. New concepts are therefore needed in Germany and Europe Through this cycle, wood-based materials Claus Seemann, Head of in order to use the renewable, yet limited in cascade use sustainably support clima- Product Management Raw Panels resource of wood in a more industrially within a maximum radius of 200 km – in te protection. Each cubic metre of wood responsible and efficient manner. Gütersloh, for example, we process spruce reduces CO2 emissions in the atmosphere and pine from the sustainably managed, by an average of one tonne through photo- We are currently experiencing it in Brazil: FSC-certified Duisburg municipal forest. synthesis. The weight per cubic metre where flora and fauna can develop undis- there, deforestation of the Amazon rain In general, our mix consists of approx. 95 % varies depending on the type of tree. turbed. Monocultures and clear-cutting forest is being ruthlessly pursued despite conifer wood and approx. 5 % deciduous Light wood species reduce less CO2 than are not tolerated by FSC. Reforestation must strong international protests – with disas- woods. It is important to us that no old heavier ones. The carbon (C) is stored in be carried out biodiversely, if possible trous consequences for climate change trees are felled specifically for Pfleiderer the wood in the form of sugar, which is with tree species from the region. In order and global warming, but also for flora and boards. By using sawmill by-products, the tree's basis of life. The oxygen (O2) is to obtain the FSC seal, Pfleiderer must fauna, whose habitat is being irretrievably used wood as well as thinning and broken returned to the atmosphere as the basis not only document all wood purchases destroyed by deforestation. Today, we wood, we produce a 100 % sustainable of life for humans. and outgoing goods, but also submit to know how important forests are for the product. We process wood waste from regular audits by FSC auditors. ecological balance on our planet, among sawmills, forestry and after the product other things as a CO2 reservoir. For has been used, and turn it into new wood- Even non-FSC-certified wood must come CO2 STORAGE Pfleiderer as one of the leading wood based materials that go through another from sustainable production in order to approx. 5 million tons / year processing companies in Europe, the use complete life cycle. meet Pfleiderer's sustainability require- of renewable raw materials is therefore CO2 CO2 CO2 ments. Thus, we also use wood from a special obligation to act responsibly. PEFC-certified companies (Programme for CASCADE USE PROTECTS CLIMATE CO2 CO2 the Endorsement of Forest Certification AND FORESTS Schemes) and, as a matter of principle, WOOD FROM SUSTAINABLE FORESTRY 1 m3 of wood stores a total of 1 ton of CO2 – wood that meets the minimum require- with about 5 million m3 of wood this corresponds Like other resources, wood is becoming to an annual CO2 storage of 5 million tons. ments of the FSC seal with the classifi In total, Pfleiderer processes around five increasingly rare, while at the same time cation "Controlled Wood". With the latter, million cubic metres of wood every year – the life cycles of furniture are becoming the customer can be sure that the product a quantity that could fill 2,000 Olympic shorter and shorter. Just a few years ago, he has purchased comes from 100 % swimming pools with a depth of two metres. reservations about processing old wood CERTIFIED SUSTAINABLE sustainable forestry and meets all the The wood for production is supplied from and wood waste were very common. FOREST SITES requirements of the "Chain of Custody". Now the realisation is gaining ground that high-quality products can be made again The wood processed by Pfleiderer comes Pfleiderer also relies on sustainable raw from recycled materials. For example, from sustainably managed and largely materials and processes as far as possible a disposed solid wood piece of furniture certified forests. Anyone who wants to be in its further processing into particleboard. can be processed up to three times into certified by the non-profit organisation We also ensure that gluing and coating quality chipboard before it is finally used Forest Stewardship Council, founded in comply with the applicable standards. in a combined heat and power plant to 1993, must meet the strictest guidelines: This is demonstrated by the certification of generate energy. On the one hand, the forests must be ac- our products, e.g. with the Blue Angel or cessible to people, but on the other hand according to the Cradle to Cradle Certified™ they must also offer unmanaged areas Products Programme. 39
40 Sustainable quality products 06 | SUSTAINABLE PRODUCT POLICY ELEMENT PRODUCTION FOR QUALITY PRODUCTS FROM SUSTAINABLE PRODUCTION SUSTAINABLE INTERIOR DESIGN The striving to live sustainability in all areas of Pfleiderer Germany In our element production, we process and healthy to live with that they have our high-pressure laminates and raw even been certified with the Blue Angel also permeates the production processes at our sites – and is also boards into HPL elements – either into label, according to CARB / CARB II and/or reflected in our product range. composite elements with open edges or according to the Japanese emissions into postforming elements that can be standard JIS F**** as well as, most installed as kitchen worktops, for example. recently, according to the Cradle to Cradle Raw chipboard or fibreboard can be used Certified™ Products Programme. Most All production at our sites is not only recycling and thinning wood from forestry, for this purpose – even those with special products are also available with PEFC™ carried out to the highest quality standards, we thus achieve a recycling quota of 2/3. properties such as moisture resistance or (licence code 04-32-0828) or FSC® but also in accordance with an environ- And make the felling of trees for our panels fire protection. Many of our products are certification (licence code FSC-C011773). mental management system certified to obsolete. so environmentally friendly, sustainable DIN EN ISO 14001 and ISO 50001. Each process is continuously optimised under the aspects of sustainability and environ- FROM GLUING TO IMPREGNATION – mental compatibility. In Neumarkt, Güters- SUSTAINABLE PROCESSING loh and Baruth, Pfleiderer therefore uses GUARANTEED its own combined heat and power plants for the production of high-quality engi- Not only with wood, but also in all steps of neered wood, which are approved and further processing and refinement, we operated in accordance with the strictest attach importance to the use of sustainable limits in Germany (17th BImSchV). For materials and production processes. The the generation of electricity and heat, gluing of our raw chipboard and fibreboard by-products from production that are no is carried out in closed systems and we are longer usable as materials, such as continuously researching to improve glue sanding dust, are thermally recycled. The formulas. We only use paper for decor combined heat and power plants work coating. We process up to 9,000 tonnes of exclusively with wood, which is no longer decor paper per year. For impregnation, suitable for further use in the material we use melamine resin or a mixture of cycle. In this way, Pfleiderer succeeds melamine resin and urea to impregnate the in producing high-quality, individual paper before it is applied to the chipboard wood-based materials largely energy on the laying belt under heat and pressure. self-sufficiently and without releasing We produce the resins for the melamine additional CO2 from fossil fuels. and phenol impregnation of our high- pressure laminate (HPL) boards ourselves Within the framework of cascade use, to ensure the high durability and homo we process wood and derived timber geneity of the HPL products. products prepared in accordance with 06 | SUSTAINABLE PRODUCT POLICY the Waste Wood Ordinance for our quality Because theoretical safety is not safe products – free of mineral and metallic enough at Pfleiderer, we operate a central Sustainable quality products components as well as chemical and analysis department at our Arnsberg site. organic impurities. Only tested wood of There we test our boards for impurities, quality classes A1 and A2 is reused as organohalogen compounds such as post-consumer recycled material in the PCP and chlorine, and measure formalde- production of new wood-based panels. hyde emissions in our own test chambers Together with production residues from in order to guarantee the safety of our the sawmill industry, pre-consumer products. 41
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