South Africa's debt counselling magazine - July 2013 www.debtfreedigi.co.za - Debtfree DIGI
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South Africa’s debt counselling magazine July 2013 www.debtfreedigi.co.za
S im plicit y
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DEBT COUNSELLING EXPLAINED
Debtfree DIGI asked Debt Counsellor Octavia Hlatshwayo of Mzansi Debt
Counselling to help explain the debt review or debt counselling process.
Debt Counselling is a process which was consumer will then formally apply by filling in
promulgated into law back in 2006. The Dept. of application form through the DC disclosing
Trade & Industry conducted in-depth research his/her financial position. The DC will conduct
to determine the causes of over indebtedness, income and expenditure assessment , propose
reckless lending and better ways of dealing with new repayment instalments and terms to the
debt. A decision was taken that Usuary Act and consumer’s creditors. The DC will then refer
the Credit Agreement Act be withdrawn and the debt review application to a Magistrate to
be replaced with the new National Credit Act. grant an order. Should all negotiations satisfy
The National Credit Regulator was the industry the court , an order will be granted and formal
body tasked to regulate the entire credit market restructuring of all accounts will be finalised.
ie. Register Credit Bureaux, Credit Providers,
Debt Counsellors and most importantly to Required documents for the application
ensure that they all conform and comply to are normally an ID Copy, 2 months bank
the NCA. Debt review is part of the NCA in statement, copy of credit report (the DC can
section 86 which allows a consumer with credit help you get this) and Proof of Income. It is
agreements with registered credit providers to advisable that when one notices a negative
apply for the restructuring of his/her accounts imbalance in income and expenditure or if you
in an effort to alleviate the danger of having start skipping or short paying accounts, that
an impaired record, repossession of assets and you immediately consult with a DC to seek a
still ensuring that debt obligation is fulfilled by solution and recommend available remedies i.e
the consumer. Once a consumer has consulted revisiting your Budget , making adjustments in
with a DC to discuss his/her financial status, a your life and possibly applying for Debt Review
determination by the DC whether or not the to safeguard your assets.
consumer is over indebted. An over indebted
Debt Wise Solutions
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Administrators of the Debt Counselling Application Process www.adcap.co.za
CONTENTS
07 Editors notes
Our Editor Zak King speaks his mind about change.
09 News
All the latests events making headlines
14 A National Credit Act -
Draft Amendment Bill
16 ABSA collections agents
throwing away ABSA’s
money?
19 Letter from a reader
20 Money wise celebrities
26 DC Announcement board
27 All Pro DC Newsletter
Matthew 32 Service Directory
Booth
insurance done right
Call us
086 126 6562
Marijke Wessels
Portfolio Manager, Gauteng, KZN & Free State
Mobile 082 729 3833 Email marijke.w@one.za.com
Sam Haasbroek
Portfolio Manager, Western, Eastern Cape & Northern Cape
Mobile 082 550 7294 Email sam.h@one.za.com
www.one.za.com
One is an authorised financial services provider – FSP 8783
EDITOR’S NOTE
Last month we looked over the last 12 months their new address? Did you hear about CPE?
of Debt review industry developments. Well, head over to the “news” section for more
Suddenly that feels so long ago, yes so much details.
has changed. Change…hmmm. Truth is,
we all like things to stay the same, no matter We interview a sports celebrity as well as
how much we talk about how we want new introduce a new feature from the Alliance of
experiences and to try new things, change Professional Debt Counsellors (AllProDC). Be
scares us. In life, we try to find our niche and sure to check that out if you would like to learn
stick to it as much as possible. We even fool more about them. You see… even things inside
ourselves talking about the “good old days” Debtfree change.
(they probably weren’t that good) and how
great things were back then. This is just another This issue is jam packed. The team have been
effort to resist change and when change does working hard to bring you a great issue, and
come around we cringe. What will happen, you’ll be excited to know that our next Special
will I have to learn something new? I hope not. Edition is a print version which will be available
shortly, keep your eyes peeled! Things change,
Well, sorry, things are changing. Even the people change, but one thing remains the
National Credit Act, the foundation for the same, you want to be Debt free. Keep at it!
entire debt review process, is changing. With Today you’re one day closer to that goal.
the Department of Trade and Industry putting
forward a Draft Amendment Bill on the NCA,
things are moving ever closer to actual change.
This month we look at that and the events
surrounding it, as well as serving up a nice ‘ol
chunk of news. FNB has moved, do you know
INDUSTRY CONSUMER
NEWS FLASH
For daily debt counselling news in 3 minutes or less visit www.debtfreedigi.co.za
UNHAPPY PUBLIC players in the unsecured lending industry.
MARCH ON BANKS They say they are concerned about distressed
borrowing and the resultant vulnerability to
On the 6th of July about 150 UBUNTU consumers and are determined to be proactive
members marched in Johannesburg. They in addressing the problem. As such they recently
were protesting against the practice of money initiated a series of talks with African Bank . The
creation and securitsation. They travelled key areas discussed were high interest rates,
from bank to bank delivering a memorandum reckless credit and consumer education. ‘’We
demanding more information about these want to point out that this was not a name and
topics. shame exercise but a proactive approach in
which for the first time African Bank was able
One of South Africa’s oldest (and largest) to sit down with a Debt Counsellor’s Forum
law firms Norton Rose, refused to receive the and carve a way forward to the interest of the
memorandum from the Marchers... so the consumer” says Randall Adams of the BDCF.
crowd attached it to the gate much like a
“summons” they say. The BDCF maintains that Debt Counsellors’ role
in curbing the spiralling of debts through debt
Of all the banks only ABSA refused. “The other counselling are not fully appreciated in the
banks accepted it graciously” says Michael industry. “We want to alter the misperceptions
Tellinger. and be a catalyst for positive change in
consumer protection“. BDCF report that they
will soon be engaging with Capitec Bank and
Bayport on the same matters.
BDCF MEET WITH
AFRICAN BANK
The Black Debt Counsellors Forum say that they DA WEIGH IN ON DRAFT
are seriously concerned about the astronomical NCA AMENDMENT BILL
rise of unsecured lending in South Africa and
quote a 389% statistical rise in this portion of The Democratic Alliance (political party) have
the credit industry within the last five years. joined in those making comments about the
DTI’s Draft Amendments Bill for the National
The BDCF has been initiating talks with major Credit Act You can read their proposal and
All professionals have professional indemnity if
the unforeseen happens. Do you as a professional
Debt Counselor have professional indemnity as
stipulated by the ethical code?
contact us today for more information
0861 112 882
TELEPHONE 0861 112 882 FACSIMILE 086 605 9751 MOBILE 082 449 6856 EMAIL andre@in2insurance.co.za
www.in2insurance.co.zaNEWS CONT.
comments (including the weird one about current Debt Counsellor users (who make use
excluding bonds from debt review) here: of their system) that they have brokered a deal
with NPDA (another licensed PDA) to transfer
http://debtfreedigi.co.za/da-press-release- over files on the EMINENCE system to their
about-proposed-nca-amendments/ care. Here is part of their correspondence:
CPE will integrate Eminence with NPDA from
the first of July 2013. This will imply that you
as debt counsellor will not be influenced by
CPE NO MORE this transformation. Eminence support will
be provided by HVDM Software and thus be
The National Credit Regulator recently decided serviced by ourselves.
not to renew the Service Level Agreement to
be a Payment Distribution Agent to CPE. CPE CPE will advise all consumers of the new
or Consumer Protection Excellence has been banking details and request that you assist
operating as a PDA for several years now us herein. All funds received in the CPE bank
under licence from the NCR. In their letter to accounts will be distributed by NPDA after
Debt Counsellors about their decision the NCR integration. Up until then CPE will conduct the
indicated that the effected DCs had to switch distributions as normal.
to a different Payment Distribution Agency
and inform them of the NCR of their choice of CPE have asked that if any consumer or Debt
new PDA by the 8th of July. This was quite soon Counsellor has any concerns that they contact
after the notice went out. CPE staff at once for assistance.
The NCR have further said that should the Debt
Counsellor fail to inform them they will take Here are some contact addresses that those
it upon themselves to choose a new PDA for effected can use:
the Debt Counsellor. It seems unlikely that the Hannatjie Pienaar CEO : 083 650 6117
NCR will be able to enforce such a statement Pine Pienaar : 082 414 4804
and if this was necessary however the intent is Riaan Jacobs : 082 443 4865
clear enough: The NCR wanted effected DCs to Inus Greyling : 082 443 1195
make a choice and to do so fast. Jacques Jonker : 082 442 3026
Many DCs have been stressed due to the
additional workload the forced shift has
created for them and are worried about the COOMBE & ASSOCIATES
possibility that the move could cause trouble COME UNDER FIRE
for consumers down the line. Some banks like
FNB have been very helpful and offered to In recent months there has been much
assist DCs in any way they can. discussion over garnishee (or EAO) abuse.
CPE themselves recently communicated with In the forefront of many of the stories is theACCOUNTING | TAX | AUDIT | CONSULTING telephone +27 (0)21 462 7533 email info@wcca.co.za www.wcca.co.za
firm Coombe & Associates. So bad was the NCR REPORT SHOWS
publicity that there seems to have even been THAT CONSUMER DEBT
a name change and massive jump ship by HAS WORSENED
principle members of the firm. Now it seems
that more than bad press is headed Coombe The NCR have recently released some statistics
& Associates way. A Debt Counsellor has asked (as they do every few months) relating to SA
for a Disciplinary hearing with the Northern credit use. The statistics show that over the last
Province Law Society. few months more people have received access
to credit and that more people than ever are
In particular the accusations against Coombe & not repaying their debt obligations.
Associates relate to:
The NCR report that in the past three months,
Garnishee orders which were obtained in almost 200 000 additional consumers have
courts without nexus to consumer and Default been classified as having “impaired credit
judgments being taken with interest rates of records”. This means that the number of
60%. (This rate can only legally apply to short consumers with poor repayment status is
term credit). Although the Section 103(5) now sitting at almost half of the credit active
commonly called induplum rule applies to consumers in SA (9.53 million).
such judgments and prevents run away debt it
is asked: is this legal? It seems that these defaults are among those
consumers who recently ran out and got
There will be an investigation into the matter unsecured credit in the unsecured credit boom
and Coombe & Associates could face serious of the past while. This portion of the credit
consequences. For more information contact market has nearly doubled since 2010.
garnishee@georgesmith.co.za
Debt Counsellors have been warning that
there was danger in this explosive growth
however most other parties insist that there is
FNB’S DEBT REVIEW no “bubble” or “crisis” developing in this area.
CENTRE HAS MOVED OFFICES Recent reports by major banks have indicated
that they expect higher default numbers on
FNB Debt Review’s new address is: these accounts and this has seen bank share
FNB Towers prices fall dramatically.
8th Floor
27 Diagonal Street
JOHANNESBURG CBD Get daily news in 3 min or less. www.
2000 debtfreedigi.co.za/newsNational Credit Act -
Draft Amendment Bill
What it is and what it means for you
The National Credit Act has been around for and ends up with two legal cases about the
6 years now and over time it has become same account.
evident that there are some minor adjustments
needed to ensure that the purposes of the Act Accounts which were left out of the debt
are actually met. restructuring process because of the wording
of Section 129. This made no sense since the
There have been a number of very obvious Section 129 letter advises consumers to go for
issues in regard to Debt Review, in particular, Debt review.
that will now seemingly receive attention.
Reference to certain courts only in regard to
Some of these issues have been: certain types of debt review activities.
Lots of terminations of matters in terms of It has been proposed by the DTI that Creditors
Section 86(10) were creditors simply decided not be allowed to try leave the process once it
they did not want to try help the consumer is set before a court and that when a consumer
through debt review and rather wanted to sue gets a Section 129 letter these accounts can be
them. This creates extra costs for both parties included if the consumer acts promptly.DTI - NCA Draft simplicity as well as corrections to some minor
numbering and phrasing errors which have
Amendments Public caused some rather big problems.
hearings Credit providers would like to see Debt
Counsellors obliged to make proposals to
Over the last month and a half the Department
them before making up court documents.
of Trade and Industry have been holding public
Debt Counsellors would like to see Magistrates
meetings country wide in an effort to get the
empowered to change interest rates. We will
publics input on the Draft Amendments Bill
now have to wait for the DTI to produce it’s
that they have suggested. These meetings
final proposal to see what has and has not
have been held in various provinces and it is
been included. The DTI have said they would
hoped that they allowed the public to have
like to see the proposal before Parliament early
their say about the proposed changes. The
next year. In the meantime all parties are still
meetings were well attended country wide and
operating under the current court rulings and
attendees were not only given a presentation
understanding of the NCA.
by the DTI team but also had a chance to ask
questions and make comments about areas
of concern. Various important points were YOU CAN READ OVER THE DTI’S
raised and the DTI team took extensive notes. INITIAL DRAFT AMENDMENT BILL
The DTI also called for written comments and HERE
suggestions. Creditors, members of the public, http://debtfreedigi.co.za/draft-nca-amendment-bill/
attorneys and Debt Counsellors (and more)
have now had a chance to comment both on
the policy document as well as the proposed
changes to the Act. The DTI extended the
deadline for submissions regarding the draft
proposed amendments to the National Credit
Act un till the 15th of July to certain industry
players upon written request. The original date
put forth was the end of June 2013. The DTI
hope that the extension for certain intrinsic
industry bodies would allow for more inclusive
and comprehensive comment. The DTI will
now collate all this info decide what to throw
out and what to keep and use to make a final
NEXT
proposal to parliament. This will be the official
NCA Amendment Bill. ABSA COLLECTIONS
What is hoped for is more clarity, increased
AGENTS THROW...ABSA collections agents throwing away ABSA’s money?
It turns out that the consumer
was indeed in arrears.
A Debt Counsellor recently reported on how It is events like this that make consumers and
ABSA collections contacted his client in regard Debt Counsellolrs cry: “ harassment “. Especially
to arrears on his account. It seems they even in this case it is clear that there was no real
threatened to take legal action in regard to financial benefit to this collections effort.
arrears on the account. The consumer explained
that the account is under debt review and that Questions that the DC asks are: Should the
he doubted that there were any arrears as his collections agent not know the exact amount
payments through debt review were up to in advance of contacting the consumer? Why
date. did the debt review department not contact
the DC ? And why is the system calling up these
The collections agent was unable to inform small arrears amounts? Should a consumer be
the consumer as to how much in arrears the threatened with the creditor’s withdrawal of
account was. (Strange? You would think that involvement with a debt review and then the
that was the whole purpose of the call). The threat of further legal action to collect for such
consumer was naturally concerned. Had the a small amount?
PDA been making payments? Was there a
problem with the Debt Counsellors proposals? Think of all the stress, work created and the
What was going on? costs caused by this collection call. All in all
this can be classed an epic failure by this ABSA
At this point the Debt Counsellor got involved. representative.
it turns out that the consumer was indeed in
arrears. The collections agent was correct! * ABSA were contacted about this event but did not comment.
For how much?
For a shocking R0.85. That’s right 85 cents.
Consider this: The collections agent had to call
from Gauteng to Cape Town, the consumer had
to stress and the DC had to make telephonic NEXT
and electronic inquiries to figure out how
much the account was in arrears. All that over MONEY WISE
85 Cents. CELEBRITIESdon’t be a twit follow us on twitter http://twitter.com/Debtfree_DIGI
LETTER FROM A READER
Gooday All to restructure their debt but still able to make
more. This makes NO sense to me and I felt
I watched TV yesterday in horror as K like it was a slap in the face of debt counsellors
Malakalaka, head of complaints, representing who strive every day against insurmountable
the NCR and I think it was Elias from the NDMA problems and odds to do a debt review and
were interview live on SABC1. get it through the courts.
Firstly they started speaking in Sotho and later Then the NCR goes live, taking calls, with the
a viewer asked them to revert to English as so NDMA who are in essence representatives of
many people were watching and could not the Banks? The NCR should be promoting debt
understand. counselling because if it acts in this fashion
it is only going to result in more consumers
It was made clear that the NCR handle “reviews” failing.
COMPLAINTS and not the NDMA which was a
good thing. But how on earth can you explain Another point that enrages me is that if the
the NCR almost “giving endorsement” to the consumer is a potential debt review and not
NDMA after all that has been done to have restructure client then who does the NDMA
them removed? refer them to, to do their debt review?
I immediately got a staff member of mine to This clearly was not well thought out and the
phone the NDMA to ask if they do debt review. NCR need to go on record that the NCA and the
They replied that they did not, but could NCR are there to assist consumers, otherwise
restructure a consumers debt. The next thing why have they got a mandate to do so – that
they said was that they do not charge the means any “entity” can be “endorsed” by the
consumer as opposed to debt counsellors who NCR to get assistance.
charge high fees and that they do not place
the consumer on ITC, which Debt Counsellors Debt Counsellors need some media coverage
do. by the NCR as to what we do and the
importance of the process being formal. Yet
Now really, you now have a over indebted no training material is available and I have
consumer who needs assistance – hence the requested brochures since 2008 and to date
introduction of the NCA to make it a formal never received anything from the NCR.
process as well as assist the consumer to budget
– then you have the NDMA advocating that
there is no ITC listing, thus allowing consumers DB - Debt Counsellor (Western Cape)Matthew
Booth
INTERVIEW OVER
THE PAGEMatthew Booth is a central defender for Wits we (footballers) have very short careers.
University Football Club who has just recently
moved from Ajax Cape Town. He made his Df Qu. What have been your best and worst
football debut for South Africa in February financial decisions?
‘99, against Botswana at the Cosafa Castle Cup
and has played for Bafana Bafana 27 times. M: My worst is almost always cars. During
Matthew has even represented South Africa in trade-in time I’ve realised how much money
the Olympic Games in 2000. We spoke to him I have lost due to the time/distance/value
about how he handles his money. equation. Besides my wife, my best investment
has always been, and always will be property.
Df Qu. Matthew, you are a famous, successful Even though renting property out can be a
sports star. Surely you have lots of money, pain in the rear, there is something tangible
Ferraris and bling. You don’t have to worry about owning property.
about tough times and economic recessions,
right? Df Qu. What are you currently doing to plan
ahead for the tough times (economically) to
M: This is a stereotype which South African come?
footballers have tried unsuccessfully to
eliminate. Society expects us to be ‘blingy’ and M: I haven’t necessarily planned for the ‘tough
footballers (especially young ones) are often times ahead’ as so much as to plan for a future
pressured into making bad investments (eg. without a regular salary (ie. once I retire).
buying a car before he has a house). The English The best thing I did was to sit down with my
Premier League pays players exorbitant salaries wife and a finacial advisor from my bank who
and for some reason people think that this is clarified and advised us on what to do so that
the case in SA. I am not overly concerned about our standard of living would not drop once we
the current economic woes but I have certainly retire.
always been worried about my money after I
retire which has required me to invest wisely asDf Qu. What do you say to consumers who are Senior career*
always running out of money at the end of the Years Team appearances goals
month? 1994–1998 Cape Town Spurs
92 (5)
M: Stop living beyond your means and for 1998–2002 Mamelodi Sundowns
heavens sake, stop trying to compete with the 114 (6)
Jones’ because ultimately it’s not worth it. If 2001 → Wimbledon (loan)
you don’t have the cash for it then you can’t 0 (0)
afford it. 2002–2004 Rostov
52 (1)
Df Qu. Do you have any money saving tips for 2004–2009 Krylia Sovetov
our readers? 107 (7)
2009–2011 Mamelodi Sundowns
M: Take a moment to step out of your body 38 (0)
and analyse what you spend your money on. 2011–2013 Ajax Cape Town
Most people don’t even realise that they are 40 (5)
spending cash on things which they don’t National team‡
need because it has become such a habit. 1999– South Africa 37 (1)
NEXT
ANNOUNCEMENT
BOARD...DC Partner has representatives country wide
who visit our Debt Counsellor clients every
month. If you are in the Garden Route and East-
ern Cape areas here is your local contact person:
Arnold Steyn
I see Debt Counselling as a wonderful rehabilitation
program for people who can admit that they
are over indebted. Working for DC Partner has
been an absolute privilege and has given me
the opportunity to meet some exceptional Debt
Email pda@dcpartner.co.za Counsellors who truly have a passion for helping
Tel 071 177 1909 people in need. !nterests: Action Cricket, Pizza and
Mobile 044 873 4530 my crazy dog Bacchus.Debt Wise New Feature
Now you can generate documents for the National Credit Tribunal (NCT) right from
the DebtWise program. Just choose this option from the menu!
Debt Wise Solutions
Debt review and distribution software.
Proud Software provider to DC Partner, Payment Distribution Agency.
https://debtwisesolutions.co.zaDEBT COUNSELLORS ASSOCIATIONS
ANNOUNCEMENT BOARD
DCASA W.Cape Debt Review EXPO
DCU
Watch SABC’s Special Assignment all about
24th July 2013, Parow Golf Course Securitisation and money creation here:
Meet, ask questions and chat at length with http://debtfreedigi.co.za/sabc-special-as-
various bank’s Debt Review Departments. signment-expose-securitisation/
DCASA Annual Conference Securitisation translated into Zulu
21 Aug, Emperors Palace, Guateng : http://downloads.newera.org.za/Securi-
Speakers: Ingrid Goodspeed (Treasury) tisation%20-%20Zulu.docx Please note that
Dawie Roodt (Economist) Lesiba Mashapa NewERA does not take responsibility for this transla-
(NCR) Hennie Ferreira (MFSA) Rob Easton- tion which was (very gratefully) completed for us by
berry (Retail) Louis de Cruz (Banks) a volunteer.
DCASA welcomes Christina Muzondo to the team For more information contact:
http://www.dcasa.co.za/forum/index.php chairman@newera.org.za
www.dcasa.co.za www.newera.org.za
The next NEC meeting will be held in Cape
BDCF have met with African Bank to dis-
Town on 25 July 2013
cuss trends and challenges in regard to
unsecured lending. African Bank offered
In our ongoing efforts to improve our indus-
to come talk to members at the July meet-
try AllProDC met with DCASA this month to
ing about improving communication with
look at ways the two associations can work
DCs. BDCF will be meeting with Capitec and
together for the benefit of all Debt Counsel-
Bayport next.
lors.
The July BDCF seminar : 19th July at the Al-
Look out for our Newsletter in this issue of
berton Civic Centre, Email info@bdcf.co.za
Debtfree DIGI
for more information
www.bdcf.co.za www.allprodc.orgAlliance of Professional Debt
Counsellors Newsletter
The Alliance of Professional Debt Counsellors is an association for Debt Counsellors who are
commited to the debt review process as outlined in the National Credit Act. They hold regular
members meetings (which can be linked to online from around the country) and are busy with
initiatives to improve the industry.
AllProDC are busy every month meeting with important industry role players in an effort to
promote and protect debt review.
You may be wondering what they have been up to recently? Well, Debtfree is happy to announce
that, as of this month, you can now find out by reading their monthly newsletter inside the
magazine itself.
Sometimes a lot of the hard work that Debt Counsellors and Debt Counsellor Associations are
busy with goes unnoticed by fellow DCs and consumers. It will be great to now see some of that
behind the scenes action revealed right here. AllPRoDC will be updating not only their members
but our readers with the highlights of their activity each month.
Debtfree wants to extend a warm welcome to AllPrDC and we look forward to seeing what you
have been up to.
READ THE NEWSLETTER
ON THE NEXT PAGEAll Pro DC is proud to announce that we will and regulation 56 and keep all documents
now be featuring our monthly newsletters in safe keeping for the duration of the credit
to all our members and interested parties in agreement and for the period thereafter as per
Debtfree Magazine each month. the requirement of the Act. – DC’s are currently
experiencing that Credit providers claim that
Since the inception of All Pro DC in October the documents were lost or burnt in a “fire”
2011 we have grown from strength to strength when requests for documents for reckless
thanks to our dedicated members and very credit is investigated.
functional social media interaction with all
stakeholders in the debt counselling industry. THE COC OF THE NCR – SUBMISSIONS
The Code of Conduct submissions have been
We would like to thank our members and the distributed to all the members and submitted
NEC for their participation in this association to the NCR for consideration. The detailed
and that due to their efforts we are now document is available upon request from
recognised by organizations such as DTI, BASA, secretary@allprodc.org
NCR and various other stakeholders.
THE NCA AMENDMENT PROPOSAL -
THE PROPOSED AFFORDABILITY SUBMISSIONS
ASSESSMENT GUIDELINES We have now finalized our submission to DTI
for comments on the NCA Draft Amendment
All Pro DC has submitted a proposal for the Bill.
affordability assessment guidelines to the NCR
which includes the following amendments to MEETING WITH DCASA - JULY 2013
the current proposed guidelines: All Pro DC have met with DCASA (17 July 2013)
to consider ways we can work together for a
1.The consumer must provide proof of income; better future for all Debt Counsellors.
2.When referring to expenses the basic cost
of living must be defined as per the current CONTACT DETAILS
reasonable economic expectancies – the secretary@allprodc.org
NCR must provide guidelines on reasonable
FORUM: www.debtconcern.webs.com
consumer expenses;
3.Current and historical credit information as WEBSITE: www.allprodc.org
per section 81(2)(a)(ii) as listed with one or
more of the credit bureaux’s must be included FACEBOOK: www.facebook.com/AllProDC
in the guidelines;
TWITTER: www.twitter.com/AllProDC
4.Credit providers must adhere to Section 170SERVICE DIRE
DEBT COUNSELLING
AA Debt Counselling Centre
Anthea Johannes
NCRDC531
Tel: +27 (0) 21 982 0522 Debt Rescue
Cell: +27 (0) 84 402 7032 Neil Roets
NCR DC 474
Alan Watts DEBTINC Cell: 083 644 7406
NCRDC 962 NCRDC’s 1071, 1188, 1189. Tel: 0861 800 009
NCR registered Debt Counsellor Tel: (022) 713-2021 Fax: 086 523 0617
Tel: 084 4448439 Fax: 086 6501954 Fax: (022) 713-2028 E-mail: admin@debtrescue.co.za
alan@active-debt-counselling.co.za Share Call: 0861 20 21 20 www.debtrescue.co.za
www.active-debt-counselling.co.za E-mail: Info@debtinclusive.co.za
Website: www.debtinclusive.co.za
Central SA Debt Counsellors SMS: HELP to 35075
082 950 7806
Fax: 086 563 1621 DebtSafe
0861 100 999
Consumer Assist
Johann Vermeulen Debt Serious
Tel: 0861 628 628 We are serious about debt Debt Management & Counseling
Vida Scheepers NCRDC1792 Services
Credit Matters Po box 394, “The greatest glory in living
021 431 9100 Garsfontein, lies not in never falling,
info@creditmatters.co.za Pretoria 0042 but in rising every time we fall.”
Fax no: 086 553 9403 - Nelson Mandela
CS Debt Counselling vscheepers@mweb.co.za Derry Burge NCRDC108
Bernidene Smith NCRDC 764 140 Irene Avenue, La Concorde,
057 352 4115/352 5000 Debt Rehab Somerset West, 7130
Welkom - Free state Colleen Van Wyk(BCom, LLB) Tel: 021 855 5997
Debt Counsellor NCRDC2619 Cell: 074 177 5375
Darran Manikam Tel: 083 290 0848 Fax: 021 855 1195 or 0865413200
NCRDC704 Tel: 011 740 7374 E-mail: dburge@telkomsa.net
debt@mailbox.co.za Fax: 086 716 9694
Website: http://debtrehab.co.za Durban Debt Counselling Services
Debtbusters Suite 112,
0861 663 328 (NO DEBT) Debt eezy 1st floor Union Club Building
Your Debt Solution made Easy 353 Sm ith Street
Debt Budget Ashley Carstens NCRDC858 Durban, 4001
Tel: 021 824 8885 Tel: 021 839 2809 Tel: 031 301-7893
Fax: 083 512 4160 / 086 665 9125 Fax: 031 301-5809
Debt Solve Debt Counsellors Email: debt.eezy@gmail.com phumla.ngema@telkomsa.net
Office: 033 397 0945 Website: www.thedci.co.zaECTORY
Debt Counselling South Africa Help-U-Debt (Parys)
Cape Town Branch Marilouise
Tel: 021 919 66 94 082 920 6249 The best angle to approach
Rod De Witt debt is the Triangle
NCRDC831 Help-U-Debt (Vanderbijlpark)
Visit: www.debtcounsellingsa.co.za Herma Caledon - Western Cape
083 320 8303 Contact Person: Yolande
8 Hoop Street, 7230 Caledon
Incentive Debt Counselling caledon@triangletrust.co.za
“Paving the way to a Debt Free Tel: 028 212 2537
Tommorrow”
Darran Manikam Ceres - Western Cape
NCRDC704 Leyll str 61, 683 Ceres
Fair Finance Solutions Tel: (031) 409 9379 andre@triangletrust.co.za
Your debt is our priority Fax: (031) 409 1327 Tel: 023 312 1292
Amanda Fair Cell: 0845898286 Fax: 023 312 2119
Registered Debt Counsellor NCR946 Branches: Phoenix and Shallcross
553 Jacqueline Drive Worcester - Western Cape
Garsfontein Pretoria Indigo debt counsellors CC 71 Porter Street 6850
Tel: 0861 26 26 32 Tel: 087 808 9734 Longitude: 19.44305
Fax: 082 921 7093 Fax: 086 580 8675 Latitude: -33.64942
Cell: 086 564 3674 indigodc@iburst.co.za worcester@triangletrust.co.za
amanda@fairdebtcounselling.co.za Tel: 0233420576
www.fairdebtcounselling.co.za MG Consulting Fax: 086656801
Strand - Helderberg Area
Fincorp debt Counsellors cc Telkom : 021 853 4537 Bloemfontein - Free State
Cecilia Zwarts Mobile Phone: 082 450 7459 94 Zastron, 9301 Bloemfontein
fincorpdc@yahoo.com Fax Number: 0866 220 690 Contact Person: Yolande
E-Mail: info@mgconsulting bloemfontein@triangletrust.co.za
Holistic Debt Counsellors www.mgconsulting.co.za Tel: +27 51 448 2828
info@holisticdc.co.za Fax: +27 51 447 9481
Helpdesk Debt Counsellors Viljoenskroon - Free State
Allan Hoffman 35 Denyssen Street, 7230
Tel: 0861 000 754 Contact Person: Johann Olivier
viljoenskroon@triangletrust.co.za
Help-U-Debt (Vaal Triangle) Phone: +27 56 343 0352
Wanine Fax: +27 56 343 035
Tel: 082 445 3967 Mzansi Debt Counselling
Octavia Hlatshwayo Welkom – Free State
Help-U-Debt (Potchefstroom) Tel: 011 868 1185 329 Stateway, 9460 Welkom
Madra Fax: 0861 00 22 70 Contact Person: Susan Roux
083 390 3275 octavia@mzansidc.co.za Email: welkom@triangletrust.co.za
www.mzansidc.co.za Tel: +27 57 352 6117
Fax: +27 57-352 2355SERVICE DIRE
EASTERN CAPE: DRS PORT ELIZABETH
Derryn Fish
DRS ALBANY Cell: 084 515 6135
Office: 041 373 9693 Office: 041 453 8961
Email: dcfull@drssa.co.za Email: derryn@drssa.co.za
BORDER REGION: DRS ALGOA DRS SIDWELL EXPRESS
Marius Weyers Keith Le Roux
DRS BEACON BAY Cell: 083 497 3219 Cell: 073 207 1675
Johan Pretorius Email: marius@drssa.co.za Office: 041 451 0474
Cell: 082 324 4038 Email: Keith@drssa.co.za
Office: 043 748 1139
DRS BOND CHOICE DRS SOMMERSET EAST
DRS BUFFALO CITY Andrea Atkinson Luther De Bruyn
Herman Marias Office: 041 393 7000 Cell: 082 568 2970
Cell: 082 378 3743 Email: andrea.atkinson@drssa.co.za Office: 042 243 1107
Office: 043 7210652 Email: luther@drssa.co.za
DRS CENTRAL EXPRESS
DRS KING WILLIAMS TOWN Derryn Fish DRS UTENHAGE
Herman Marais Office: 041 373 9693586 2020 Lynn Lindoor
Cell: 082 378 3743 Email: derrynfish@drssa.co.za Cell: 083 7174 183
Email: herman@drssa.co.za Email: Lynnl@drssa.co.za
DRS DESPATCH
DRS CRADOCK Isabe Landman
Office: 043 721 0652 Cell: 072 337 3328 FREESTATE:
Office: 041 933 1189
DRS QUEENSTOWN Email: isabe@drssa.co.za DRS GOLDFIELDS (Welkom)
Herman Marais DRS HUMANSDORP Irvin Billy (Derryn Fish)
Cell: 082 378 3743 Morne Steyn Cell: 072 114 4427
Email: herman@drssa.co.za Cell: 083 298 8182 Office: 081 319 0083
Office: 042 291 0135 Email: Billy@drssa.co.za
Email: Morne@drssa.co.za
DRS MTHATHA DRS MANGAUNG
Herman Marais DRS NKONKOBE (Fort Beaufort) Amanda Johnson
Cell: 082 378 3743 Bernadine von der Decken Office: 041 373 9693
Email: herman@drssa.co.za Cell: 083 2859289 Email: dcfull@drssa.co.za
Office: 046 645 1898
Email: bernadine@drssa.co.za
DRS FOREISTATA EXPRESS
DRS KIRKWOOD (Bloemfontein)
Keith Le Roux Derryn Fish
Cell: 073 207 1675 Office: 041 373 9693
Office: 041 451 0474 Email: dcexpress@drssa.co.za
Email: keith@drssa.co.zaECTORY
DRS SOUTH FREESTATE DRS PRETORIA NOORD DRS PIETERMARITZBURG
Nelmarie De lange Office: 041 373 9693 Sanele Zulu
Cell: 079 236 3615 Email: dcfull@drssa.co.za Cell: 083 543 3487
Office: 053 591 0734 Office: 033 394 8319
Email: nelmarie@drssa.co.za DRS ROODEPOORT EXPRESS Email: sanele@drssa.co.za
Derryn Fish
Office: 041 373 9693 WESTERN CAPE:
GARDEN ROUTE: Email: dcexpress@drssa.co.za
DRS BELLVILLE
DRS DE AAR DRS RUSTENBURG Patricia Bekker
Veronique Louw (Derryn Fish) Amanda Johnson Office: 021 948 8523 / 4
Cell: 076 382 2020 Office: 041 373 9693 Email: patricia@drssa.co.za
Office: 053 631 1189 Email: dcfull@drssa.co.za
Email: deaar1@drssa.co.za DRS DIAMOND
Clive Palmer
DRS GEORGE KWA ZULU NATAL: Office: 021 421 8563
Francois Van Zyl Email: clive@drssa.co.za
Cell: 079 522 1930 DRS GREYVILLE
Office: 044 874 2820 Vyas Juggernath DRS TYGERBERG
Email: francoisv@drssa.co.za Cell: 083 206 0300 Craig Lakey
Office: 031 309 8716 Cell: 082 627 0957
DRS EDEN (Hartenbos) Email: vyas@drssa.co.za Office: 021 945 4062
Bruno Mertsch Email: craiglakey@drssa.co.za
Tel: 042 291 1083/4 DRS KOKSTAD
Email: brunom@drssa.co.za Melanie Louwrens DRS WEST COAST
Cell: 083 269 0424 Marius Coetzee
Office: 039 727 1430 Cell: 082 978 4407
GAUTENG: Email: melanie@drssa.co.za Office: 022 713 3766
Email mariusc@drssa.co.za
DRS CENTURION EXPRESS DRS MORNINGSIDE DURBAN
Amanda Johnon Erica Mtshali (Amanda Johnson) DRS SALDANHA
Office: 041 373 9693 Cell: 076 578 8660 Marius Coetzee
Email: dcfull@drssa.co.za Office: 031 301 5990 Office: 022 713 3766
email ericah@drssa.co.za Email: mariusc@drssa.co.za
DRS LYNNWOOD
Junique Julius DRS PHOENIX DRS SOLUTIONS
Office: 012 807 4339 Vyas Juggernath Christelle de Villiers
Email: lynnwood1@drssa.co.za Cell: 083 206 0300 Cell: 084 586 5600
Office: 031 309 8716 Email: cdv@vodamail.co.za
DRS PRETORIA EXPRESS Email: vyas@drssa.co.za
Ben Vermeulen
Cell: 082 442 8654
Office: 012 331 2145
Email: bverm@lantic.netSERVICE DIRE
NDA Debt Counsellors U-Win Debt Counsellors TRAINING
Your Trusted Debt Counsellors Coreli Roos - NCR DC 509
Gary Williams (NCRDC 143) Aliwal North, Burgersdorp, Bethulie,
Tel: 034 315 3880 GariepDam, Smithfield,
Fax: 086 612 4112 Springfontein
gary@ndad.co.za Cell:079 626 66241
www.ndad.co.za croos@global.co.za
Zuné Coetzer Debt Counsellors Compuscan Academy
NCRDC 1599 Setting you on course
24 van der Stel Street, Dan Pienaar Sales team: Megan, Marco, Priscilla,
Bloemfontein Wouter, Monique
Penny Wise Debt Counselling Tel: 051-4364515 info@compuscanacademy.co.za
Cathy Foster Fax: 086 5870 845 Tel: 021 888 6000
Debt Counsellor - NCRDC1977 Email: zunecoetzer1@gmail.com www.compuscanacademy.co.za
Tel: (011) 794 9912
Fax: 086 719 3378 You & Your Money
Mobile: 083 298 4467 SUPPORT SERVICES Western Cape: NCR Debt Counsellor
Email: cathy@pennywise.co.za Training: For a Cutting Edge Course
www.pennywise.co.za Staff Line Ndizani Executive with practical input contact: You &
Recruitment Your Money
Rihanyo Debt Counselling Cell no: 083 3028163 Dawn Jackson
(012) 804 50 57 Direct Line: (011) 468 - 2150 Dawnjackson.training@telkomsa.
E- Mail: saki@staffline.co.za net
SFA Debt Relief Consultants Cell: 072 1769789
Adri de Bruyn (021) 761 3287
NCRDC998
11 Market Street / Markstraat 11,
Paarl, 7646 FINANCIAL
Tel: 021 872 1968
Fax: 021 872 2678 Information resources & services ABSA Customer Debt Repair Line
adri@sfadebtrelief.co.za www.thedci.co.za 0861 005 901
Think Green Debt Counselling Designtimes Credit Ombudsman
Sandi Pauw South Africa’s creative resource 0861 662837
sandipauw@mweb.co.za www.designtimes.co.za
Tel : 012 991 6638 Experian
Cell : 082 460 7800 011 799-3400
Fax : 086 219 2615 debtcounsel@experian.co.za
Fair Debt
0829019788 or 012-3772558
ray@fairdebt.co.zaECTORY
PACFIN Financial Solutions STD Bank LUCID Attorneys
Head Office Debt review Helpline Tel: 011 880 1100
Tel: +27 11 9757445 Telephone: 0861 111 402 Fax: 011 880 1101
Fax: 0865368783 Email: info@lucidsa.com
36 Van Riebeeck road TransUnion www.lucidliving.co.za/attorney
Kempton Park 1619 0861 482 482
pieter@pacfin.co.za
Monte Carlo Building Thinkmoney
No 8 Voortrekkerstreet Financial comparison website
Kempton Park 1619 Contact: Gareth Mountain
Tel: 079 0996 798
Kempton Park www.thinkmoney.co.za O’Connell & Associates
Contact: Reyno Coetzee Attorneys at Law
Tel: +27 11 3945363 WIZARD Vereeniging Keegan O’Connell
Fax: 0866048002 Making Mortgage Magic k.oconnell@oalaw.co.za
Cell: +27 73 3690884 Wanine Smit Tel 021 462 1663
kemptonpark@pacfin.co.za Tel:+27 16 454 1132 Fax 0866 504 550
Boksburg / Germiston Fax:+27 86 686 3678 303 Millborough, 70A Upper Mill
Contact: Armand Posthumus Cell:+27 82 445 3967 Street, Vreedehoek, Cape Town,
Tel: +27 11 8921911 www.wizard.za.com 8000
Fax: 0865620378
Prinsloo & Associates
Nelspruit FINANCIAL PLANNING Attorneys and conveyancers
Contact: Ann Baker Nanika Prinsloo
Tel: +27 13 7415559 Eric Streso Farm Bergamot, Paarl 7620
Fax: 0880 1374 15559 Financial Planner P O Box 6199, Paarl 7620
Cell: +27 82 9024236 B Juris LL B CFP MBA 14 Laing Street, Barrydale 6750
jeleroux@telkomsa.net Tel: 0833273358 Cell: 072-8558-106
Springs Fax: 086 612 7912 Fax: 086-623-5986
Contact: Wynand Mclachlan nanika@vodamail.co.za
Tel: +27 11 8113728 www.empowerlaw.co.za
Fax: +27 11 8113728 LEGAL
Cell: +27 83 2754014/5 RM Brown and Associates
wynmc@telkomsa.net 601 Pier House,
13 -17 Heerengracht,
Gooseberry Business Advisory Cape Town
Tel: 012 644 0589 Tel: 021 431 9127, f: 021 425 0875
Email: oliver@rmbrown.co.za
Nedbank Karen van Staden
Debt Rehabilitation & Recoveries Tel: 012 998 9117 / 012 993 2132 Scheepers Attorneys
Services Fax: 086 721 6467 / 086 662 1153 Gerhard Scheepers
Is it time to expand your Debt Counselling
0860 109 279 Email: karen@hauptearle.co.za schlaw@iburst.co.za
practice?
office@hauptearle.co.za
Dowww.hauptearle.co.za
you need specialist Attorneys with a national
footprint?
Do you need expert advice on how to protect
your practice and your clients?
Are you informed about recent statutory andDIRECTORY
CREDIT BUREAUS
Dont miss out
Compuscan
0861 514 131 on a single
www.compuscan.co.za
issue!
Computer Profile Bureau
0861 28 7328
www.c-p-b.co.za
South Africa’s debt counselling magazine
Experian
Steyn Coetzee Attorneys / www.experian.co.za
Prokureurs Business- 0861 63 60 70
Adri de Bruyn Consumer- 0861 10 5665
11 Market Street / Markstraat 11,
Paarl, 7646 Micro Lenders Credit Bureau
Tel: 021 872 1968 0861 28 7328
Fax: 021 872 2678 www.mlcb.co.za THE
adri@steyncoetzee.Co.Za
TransUnion Debt Counsellors
DAVINCI
Agiliti CC 0861 886 466 CODE
Colleen Van Wyk(BCom, LLB) www.transunion.co.za May 2013
www.debtfreedigi.co.za
Tel: 083 290 0848
Tel: 011 740 7374 XDS
Fax: 086 716 9694 0860 937 000
Website: http://agiliti.co.za www.xds.co.za
South Africa’s debt counselling magazine
June 2013
www.debtfreedigi.co.za
6
YEARS
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