Singapore Garden Festival 2020 - GARDEN DISCOVERIES 2020 - with Helen Young 17-23 July (7 days) - Renaissance Tours
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GARDEN DISCOVERIES 2020
Singapore Garden
Festival 2020
Supertree Grove, Gardens by the Bay at night
with Helen Young
17–23 July (7 days)
Singapore Garden Festival 2020
Discover the luxuriant glory of the gardens of Singapore, from historic botanic
gardens to 21st century urban designs, as well as the Singapore Garden
Festival, the most significant garden show in the tropics.
Singapore has reinvented itself in the last decade as a ‘City in a Garden’,
embracing 21st century landscaping concepts and technology. Join garden
writer Helen Young to explore some of the highlights of this exciting city,
with its vibrant food culture, lush sky-gardens and the UNESCO World
Heritage-listed Botanic Gardens with its incomparable orchid collection.
Spend two days at Gardens by the Bay, which hosts the Singapore Garden Festival,
TOUR LEADER and delight in the finest that tropical and sub-tropical gardening has to offer.
Helen Young
Horticulturist, garden writer,
presenter and author, Helen
At a glance:
Young has led more than • Enjoy a day at Gardens by the Bay, and a day at the acclaimed Singapore Garden
20 garden tours internationally, Festival, the only garden show in the tropics, showcasing creations from the
visiting destinations such as world’s top award-winning garden and floral designers
France, England, Italy, Spain,
Croatia, Morocco, Germany • Wander through the 82-hectare Singapore Botanic Gardens and the
and Japan, and more locally National Orchid Garden, which boasts a collection of cultivars named after
Western Australia, Tasmania visiting world leaders
and New Zealand. She is well • Traverse the green belts linking the city’s national parks, oases of calm where
known for her weekly columns Singaporeans come to walk with nature
in The Weekend Australian over
the last 18 years, and as House • Stay in Orchid Club rooms at the deluxe 5-star Park Royal Hotel, the ‘Hotel
and Garden magazine’s garden in a Garden’, whose balconies and walkways are given over to verdant gardens
writer for more than 10 years. planted with palms and other tropical species
Sydneysiders know her as a
long-term regular expert on
ABC 702’s Saturday morning Note: At time of publication (September 2019), most but not all visits were confirmed. Therefore, while we undertake to
gardening program, but she operate the tour as published, there may be some changes to the itinerary.
also runs her own successful
horticulture business. Her
experience and enthusiasm
for all things garden make her
a popular garden tour host.
MALAYSIA
Singapore
“Helen’s enthusiasm was infectious
and I learnt a lot from her regarding
plants. This was my first ever group
tour to a garden festival, and also
with Renaissance Tours. Would
definitely travel with Helen again.”
Pauline Y. | Singapore Garden Festival 2018 INDONESIA
“Helen was very generous with her
knowledge of plants and gardens,
she was easy to talk to and had a
good sense of humour.”
Map is a guide only
Sandra R. | Gardens of the Adriatic 2019
Power of the Earth by Katsuhiko Koga and Kazuhiro Kagae of Japan. Singapore Garden Festival 2016. Courtesy of National Parks Board Singapore. Park Royal on Pickering. Photo: Darren Soh
Lanterns in Chinatown Singapore Orchids National Orchid Garden Singapore River by night Singapore Botanic Garden
Friday 17 July 2020 Arrive Singapore Tue 21 Jul Singapore
Depart Australia or New Zealand on suggested Qantas /Air New After breakfast, continue your exploration of Singaporean flora
Zealand flights to Singapore. Renaissance Tours or your travel agent with a visit to the city’s historic Botanic Gardens, a UNESCO World
can assist you with your flights and other travel arrangements. Heritage-listed tropical garden founded in 1859. Its extensive
National Orchid Garden contains over 1,000 species, including
Arrive in the afternoon and make your way to the hotel.
cultivars dedicated to visiting dignitaries like Queen Elizabeth II,
In the evening, join Helen and fellow travellers for a welcome Emperor Akihito of Japan and Diana, Princess of Wales.
briefing followed by a special welcome dinner. D
After lunch, enjoy a guided tour of the Spice Garden at Fort
Sat 18 Jul Singapore Canning Park. The garden was once the site of Singapore’s first
Botanical and Experimental Garden started by Sir Stamford Raffles
In the morning, enjoy a talk by Helen before an introductory coach
in 1822.
tour of Singapore, the ‘city in a garden’. Stop at the Ocean Financial
Centre to view the stunning vertical green wall and enjoy a short Return to the hotel in the mid-afternoon enjoy the remainder of
tour of the Marina One building, an integrated development of the day at leisure. B L
apartments and retail nestled in greenery.
Wed 22 Jul Singapore
Enjoy a visit to a wet market to get an up-close look at the fresh
This morning return to Gardens by the Bay for an exploration
produce of Singapore. Then enjoy a guided tour of Chinatown,
of this unique site. Built on 101 hectares of reclaimed land and
before lunch at the Oasia Hotel. Designed by renowned
opened in 2012, Gardens by the Bay is testimony to the garden
Singaporean architect, Patricia Urquiola, the Oasia Hotel is a
revolution which Singapore has experienced in recent decades.
27-storey tropical skyscraper that provides welcome greenery and
The centrepieces are two huge, cooled conservatories, each around
respite to the residents of the area.
a hectare in size: the Flower Dome bursting with specimens from
After lunch enjoy a visit to one of Singapore’s community gardens. the Mediterranean, South Africa, Australia and South America,
In addition to sowing edible crops, community gardens provide and the Cloud Forest replicating the cool, moist conditions of the
Singaporeans with a platform to bond with their wider community. mountain forests of Southeast Asia and South America. Outside, an
With over 1,000 community gardens in Singapore, these have been elevated walkway runs through the grove of ‘Supertrees’, a series of
instrumental in attracting wildlife to the city area. B L 16-storey vertical gardens growing ferns, vines and bromeliads.
Sun 19 Jul Singapore Return to the hotel in the mid-afternoon for some time at leisure
before dinner at the Marina Bay Sands complex.
Begin this morning with a guided nature walk through Singapore’s
Southern Ridges, a 10km stretch of open green spaces in the city After dinner return to Gardens by the Bay to enjoy the daily sound
which is connected to a network of other parks in the area by a and light show spectacular, before returning to the hotel. B D
system of bridges and raised walkways.
Thu 23 Jul Depart Singapore
At the end of the walk enjoy some time at leisure at the hotel,
Enjoy a morning at leisure in Singapore, before a special farewell
before transferring to the National Gallery of Singapore for lunch
lunch at the famous Raffles Hotel. Opened in 1887 and newly
at the National Kitchen by Violet Oon. After lunch enjoy a guided
refurbished in 2019, the hotel is one of the icons of Singapore.
tour of the gallery’s highlights, including the exhibits which feature
Perhaps enjoy Singapore’s signature cocktail, the Singapore Sling.
the world’s largest public collection of Singaporean and Southeast
Asian art. Then depart for the airport to visit the astounding Jewel at Changi
Airport. After some time to check in for suggested evening flights,
Return to the hotel in the late afternoon and enjoy the remainder
enjoy time to explore the Jewel including the hedge maze, Canopy
of the day and evening at leisure. B L
Bridge, Shiseido Forest Valley, Canopy Park and Topiary Walk, as
Mon 20 Jul Singapore well as the Rain Vortex, the world’s largest indoor waterfall.
Today visit the Singapore Garden Festival, located at Gardens Tour arrangements conclude at Changi Airport after the visit to the
by the Bay. The festival, now in its eighth iteration, is the world’s Jewel, in time for flights departing from 7:30pm.
premier tropical garden show, exhibiting more than 400,000 plant
Renaissance Tours or your travel agent can assist you with
specimens. Featuring landscape gardens, fantasy gardens, balcony
your travel arrangements, including flights and any extra nights’
gardens and more, the festival displays the best of Singaporean and
accommodation, either before or after the tour. B L
international garden design. No floral exhibition in Singapore would
be complete without a riotous display of the island’s most beloved
blossom and Singapore’s national flower, the orchid. Enjoy free time
for lunch at the festival.
Return to the hotel in the afternoon for some free time, and in the
evening, enjoy a leisurely cruise on the Singapore River followed by
dinner at a local restaurant. B D
Tour prices Tour price does not include
• International airfares (please contact Renaissance Tours
or your travel agent for assistance)
Per person, twin-share AUD 4,950
• Items of a personal nature, including telephone, laundry,
Single supplement* AUD 1,250 drinks, room service etc.
Deposit per person (at time of booking) AUD 1,000 • Travel insurance (a condition of travel; please contact
Renaissance Tours or your travel agent for assistance)
Final payment due 15 May 2020 • Transfers on arrival
*Single travellers may request to share. Please advise at time of booking. • Transfer on departure if not using group transfer
Room category upgrade available on request; please • Airport porterage
enquire with us.
Your hotel
Tour code GD2005 Park Royal on Pickering
The luxurious Park Royal on Pickering is known as the
Fitness level Moderate “Hotel in a Garden” and boasts a location close to
Please see Terms & Conditions for fitness level definitions. Chinatown within walking distance of waterfront shopping
and dining options. The spacious Orchid Club rooms offer
Suggested airline Qantas/Air New Zealand stunning views through floor to ceiling windows, as well as
Please contact Renaissance Tours or your travel agent for access to the hotel’s Orchid Club Lounge offering all-day
current airfares and flight reservations. refreshments, afternoon tea and evening cocktails.
N.B. A hotel of a similar standard may be substituted.
Visa
Australian and New Zealand passport holders do not
require a visa to visit Singapore.
Tour price includes
• Accommodation in special Club rooms in a centrally
located deluxe 5-star hotel with breakfast daily ( B )
• Meals as per itinerary ( L =Lunch, D =Dinner); including
wine with welcome and farewell meals
• Talks and discussions with your tour leader, Helen Young
• Comprehensive sightseeing, including entrance fees as
per itinerary
• Transportation on comfortable air-conditioned coaches
• Gratuities for local guides and drivers
• Hotel porterage (one piece per person)
Park Royal on Pickering Orchid Club Room. Photo: Patrick Bingham Hall
Jewel at Changi Airport © Jewel Changi Airport Devt
Terms & Conditions
1. BOOKINGS 6. SUBSTITUTION OF CLIENT FITNESS TO PARTICIPATE
Bookings can be made in person at our office, by If any member of the party is prevented from travelling MODERATE
telephone, or in writing by mail, email or fax. because of the death, injury or serious illness of the Tour members must be able to:
passenger, close relative or friend, redundancy or jury
A non-refundable deposit is due at the time of booking service, it may be possible to transfer the booking to • negotiate airports and railway stations without
and in order to confirm your place on the tour. Please another suitable person (acceptable to Renaissance Tours) wheelchair assistance
refer to the specific tour for the deposit amount required. provided that written notice is given at least one calendar • use combined shower/bath facilities (it is impossible to
You will also be required to complete, sign and return a month prior to departure. An administration fee of guarantee walk-in shower facilities)
Booking Form available from Renaissance Tours together $100 + GST per person will be levied plus any costs
with a photocopy of the information page (photo page) of • undertake walking tours of 1-2 hours duration,
imposed by our suppliers. Airlines may impose up to including using stairs, walking over cobblestones and
your valid passport. 100% cancellation charges.
other uneven surfaces
2. TOUR PRICES 7. CANCELLATION AND REFUNDS • stand for long periods in museums and other sites
Prices quoted in our tour information brochures and/or on a) Cancellation by You – Cancellation charges will be
our website are based on exchange rates, cost of services applied as shown below, calculated from the day written • embark / disembark coaches, trains and other methods
and applicable taxes at the time of publication. notification is received by Renaissance Tours. In addition of transportation without assistance
to the charges shown below, airlines may impose up to • handle your own luggage
Prices may be subject to change in the event of significant 100% cancellation charges.
currency fluctuations and/or the introduction of new ABOVE MODERATE
taxes, up until final payment is received. We will advise you 60 days or more Forfeit of deposit* In addition to the above, tour members must also be able to:
at the earliest opportunity in the event of a price increase, 59 – 30 days 50% of tour price*
whether because of a currency fluctuation, increase in • undertake walking tours of 2-3 hours
Less than 30 days 100% of tour price* • climb staircases of 100 or more steps
taxes and/or a correction in advertised prices. You will
then have the option of accepting the amended prices, *Includes any flight deposit/payment
inclusions and booking conditions or withdrawing from CHALLENGING*
the tour and receiving a full refund of all monies paid. Once The above cancellation charges include applicable GST. In addition to the above, tour members must also be able to:
final payment is received, all prices will be guaranteed and In addition to the above cancellation charges, the • handle extremes of temperature (e.g. below 0 or above
no surcharges will apply. full insurance premium together with any existing 35 degrees)
administration fees is also payable in the event of a
3. PAYMENT cancellation by the Client. If the reason for cancellation • handle extremes of altitudes (e.g. 4000 metres and
A deposit is due at the time of booking and is non- is covered by the insurance policy, you may be able to above)
refundable in the event of your cancellation. This deposit is reclaim these charges. *Please also read specific details in the relevant tour
used to pay for hotels, performance tickets and other land itinerary
arrangements to be made on your behalf. b) Cancellation by Us – We reserve the right to cancel a
tour for any reason (such as failure to reach minimum 11. ILLNESS OR DISABILITY
Your final payment is due 60 days before the tour’s tour participant numbers). Except for force majeure (as
departure. Failure to make your final payment by the due Anyone suffering from illness or disability or undergoing
outlined in clause 4b) or the Client’s failure to pay the final
date may result in the cancellation of your booking and treatment for any physical or medical condition must
balance, we will endeavour not to cancel a tour less than
loss of any payments made to date. We reserve the right 60 days before departure for international and domestic declare the true nature of that condition at the time of
to charge a late payment fee in the event of late booking tours. Unless the Client fails to pay the final balance, we booking and make arrangements for the provision of any
and/or payment to cover additional communication and will return all monies paid, excluding payment for travel medication or other treatment which may be required
other expenses. insurance and administration fees. No compensation will during the tour. Failure to make such disclosure will
be paid in the event of cancellation by Renaissance Tours. constitute a breach of these booking conditions and result
For tours that include international flights in the tour price, A full refund of monies paid for tour costs will be the full in such persons being excluded from the tour in which
payment of the international airfare component is due extent of our liability. Airlines may impose up to 100% case all monies paid will be forfeited.
120 days before departure. cancellation charges.
Payment by cheque, direct deposit, American Express, 12. LOCAL LAWS
8. PASSPORTS, VISAS AND VACCINATIONS All participants of the tours we operate are expected to
MasterCard and Visa is accepted. A 1.5% service charge It is your responsibility to be in possession of a passport
applies to payments made by MasterCard and Visa. valid for 6 months after the date of your return home. obey the laws and regulations of the countries visited
A 3% service charge applies to payment made by You are also responsible for obtaining all necessary visas, and any failure to do so will relieve Renaissance Tours of
American Express. inoculations and preventative medicines as may be all obligations that they may otherwise have under these
required for the duration of the tour. Information about booking conditions.
4. FLIGHT BOOKINGS & FARES these matters or related items is given in good faith but
Renaissance Tours will use its best endeavours to ensure without responsibility on the part of Renaissance Tours. 13. IF YOU HAVE A COMPLAINT
that all flight prices are correct at the time that they are If you have a complaint about any of the tour arrangements,
quoted. However, once a deposit is paid on an airfare, it 9. TRAVEL INSURANCE you must bring it to the attention of the tour leader or
guarantees that a booking is being held for you, however it It is highly recommended that you are covered by other representative of Renaissance Tours at the time so
does not guarantee the fare and applicable taxes. The fare comprehensive travel insurance for domestic tours. that they may use their best endeavours to rectify the
and taxes can only be guaranteed when the flight booking However, it is a condition of travel that you are covered
has been paid in full and a ticket has been issued. Flight situation. It is only if we are made aware of any problems
by comprehensive travel insurance for international tours.
bookings cannot be transferred. It is strongly recommended that you secure this insurance that there will be the opportunity to put things right. Any
cover as soon as you have made a booking and have made complaints must be made in writing to Renaissance Tours
5. CHANGES a non-refundable payment. You can make your own within 28 days of the completion of the tour.
a) Changes by You – Because of additional communication arrangements or your travel insurance can be arranged
and other expenses, we reserve the right to charge an by Renaissance Tours. In either case all participants must 14. OUR RESPONSIBILITIES
appropriate administration fee per amendment to your provide the following information no later than 60 days All bookings are accepted on the understanding that the
original booking. While every reasonable effort will be prior to commencement of travel: Client appreciates that travel does involve some risk and
made to accommodate changes and additional requests, that they undertake all tours of their own volition.
their availability cannot be guaranteed. • a copy of your travel insurance policy (or details of
master policy)
• the emergency telephone number of your insurance i) Renaissance Tours accepts liability should any part of
b) Changes by Us – While we will use our best endeavours the tour arrangements booked with us not be supplied
to operate all tours as advertised, by entering into this company
• next of kin emergency contact as described in the brochure(s) and not be of reasonable
contract the Client accepts that it may prove necessary
or advisable to vary or modify a tour or its contents due standard. In such a case, we will pay reasonable
10. PARTICIPATION IN TOURS compensation if the Client’s enjoyment of the tour has
to prevailing local conditions. We reserve the right at any Most of our tours require a MODERATE level of fitness.
time to cancel or change any of the facilities, services been adversely affected but will pay no compensation if
However, in certain destinations, or in certain seasons, or there has been no fault on the part of Renaissance Tours
or prices described in the brochure (including flights, because of the nature of travel, certain tours will require
transport, accommodation or other arrangements) and or our suppliers and the reason for the failure in the
an ABOVE MODERATE or CHALLENGING level of fitness.
to substitute alternative arrangements of comparable For the overall benefit of the group, at the time of booking tour arrangements was the Client’s fault, the actions of
monetary value without compensation. we will require you to declare in writing that you are fit someone unconnected with the tour arrangements or
to participate in your chosen tour according to the level could not have been foreseen or avoided by Renaissance
If a service or facility becomes unavailable due to of fitness required for that tour. If you (or we) have any Tours or its suppliers even if all due care had been
circumstances beyond our control (‘force majeure’) and no doubts about your level of fitness, you may be required exercised.
alternative arrangement of comparable monetary value is to undergo a doctor’s appraisal. This would require your
available, we will substitute the best alternative available doctor to read the itinerary of your chosen tour, including ii) Our acceptance of liability to pay compensation
and will refund the Client for any cost saving or charge the pursuant to clause 11(i) is limited, in the case of air travel, rail
Client for any additional costs incurred. ‘Force majeure’ the fitness level, and provide you (and us) with a written
confirmation of your ability to participate. travel, sea travel or hotel accommodation, to the amount
includes any event which Renaissance Tours or its set out in the provisions of, respectively, the Warsaw
suppliers could not, even with all due care, foresee or avoid We reserve the right to refuse admission to the tour for any
(e.g. advice against travel from the Australian Department reason before commencement of the tour. Further, if after Convention as amended by the Hague Protocol 1955, the
of Foreign Affairs and Trade (DFAT), war, threat of war, the tour has begun it becomes apparent that you are unfit 1961 Berne Convention, the 1974 Athens Convention and
riot, civil strife, industrial dispute, epidemics, health risks, or unsuitable to travel on the tour, we reserve the right the 1962 Paris Convention.
terrorist activity, natural or nuclear disaster, fire or adverse to require you to withdraw from the tour at the earliest
weather conditions, technical or maintenance problems opportunity to do so. No refund will be provided. iii) Our acceptance of liability in clauses 11(i) and 11(ii)
with transport, changes imposed by cancellation or It is also a requirement that you do not cause any significant above is subject to assignment by the Client to Renaissance
rescheduling of flights by an airline or main charterer, disruption to the tour or the tour group, and we may refuse Tours of the Client’s rights against any agent, supplier or
the alteration of airline or aircraft type). Renaissance admission on the tour, or require you to withdraw from the sub-contractor of Renaissance Tours which is in any way
Tours is not liable for any penalty charges associated tour at any time if your participation causes significant responsible for the unsatisfactory tour arrangements.
with ‘supersaver’-type connecting rail or air fares in the disruption for other guests or the tour group or there is
event of a change to a holiday departure time, date any safety issue as a result of your ongoing participation Renaissance Tours reserves the right to amend these
or airport. in the tour. Terms & Conditions from time to time, without notice.
GARDEN DISCOVERIES 2020
Raffles Hotel
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1300 727 095 (AU)
0800 403 621 (NZ) Travel agent
call (+61 2) 9299 5801
fax (+61 2) 9299 5805
email info@renaissancetours.com.au
visit renaissancetours.com.au
Level 4, 47 York Street, Sydney NSW 2000
GPO Box 5068, Sydney NSW 2001
ABN 14 069 591 448
Brochure effective 03 September 2019
Booking form
Page 1 of 3
Please return pages 1 and 2 to:
GPO Box 5068, Sydney NSW 2001, Australia or info@renaissancetours.com.au www.renaissancetours.com.au
Toll free AU 1300 727 095 or NZ 0800 403 621 Tel: +61 2 9299 5801 Fax: +61 2 9299 5805
•P
lease complete, sign and return this Booking Form, along with a copy of page one of your passport (international tours only) and deposit.
NOTE: Flight bookings cannot proceed without passport copy. This is an airline security requirement.
• Complete credit card authority (if paying by credit card) OR forward a (deposit) cheque (made payable to Renaissance Tours).
• Upon receipt of your Booking Form and deposit, you will receive confirmation of your place on the tour(s) from Renaissance Tours.
Tour name Tour code
Personal details – Passenger 1 Personal details – Passenger 2
Title (Ms, Mrs, Mr, Dr or Other) Hon Title (Ms, Mrs, Mr, Dr or Other) Hon
Family name (as in passport) Family name (as in passport)
Given names (as in passport) Given names (as in passport)
Preferred name DOB Preferred name DOB
Email Email
Mobile Mobile
Phone Phone
Address Address
State Postcode State Postcode
Country Country
SPECIAL DIETARY REQUIREMENTS / ALLERGIES Yes No SPECIAL DIETARY REQUIREMENTS / ALLERGIES Yes No
MEDICAL DECLARATION MEDICAL DECLARATION
What medical conditions do you currently have and/or have you received What medical conditions do you currently have and/or have you received
treatment for in the past three years? (e.g. stroke, heart, respiratory and treatment for in the past three years? (e.g. stroke, heart, respiratory and
psychiatric conditions). Attach extra pages, if necessary. psychiatric conditions). Attach extra pages, if necessary.
The purpose of seeking this information is to assist Renaissance Tours in determining the suitability The purpose of seeking this information is to assist Renaissance Tours in determining the suitability
of a tour participant for a particular tour. The information will be treated in the strictest confidence. of a tour participant for a particular tour. The information will be treated in the strictest confidence.
FITNESS TO PARTICIPATE DECLARATION (Please tick) FITNESS TO PARTICIPATE DECLARATION (Please tick)
I have read, understood and confirm that I meet the: I have read, understood and confirm that I meet the:
MODERATE ABOVE MODERATE CHALLENGING MODERATE ABOVE MODERATE CHALLENGING
fitness level to participate on this tour. fitness level to participate on this tour.
Booking Terms & Conditions Booking Terms & Conditions
I have read, understood and accept the Terms & Conditions on page 3. I have read, understood and accept the Terms & Conditions on page 3.
I have enclosed the deposit and understand that the balance of the I have enclosed the deposit and understand that the balance of the
tour cost must be paid at least 60 days prior to departure or my tour cost must be paid at least 60 days prior to departure or my
reservation may be cancelled. reservation may be cancelled.
Sign here Sign here
Booking form
Page 2 of 3
Travel details – Passenger 1 Travel details – Passenger 2 (only fill if different from Pax 1)
AIRFARE – WOULD YOU LIKE TO RECEIVE A QUOTE FROM US? AIRFARE – WOULD YOU LIKE TO RECEIVE A QUOTE FROM US?
Yes No Yes No
Economy Premium Economy Business Class First Class Economy Premium Economy Business Class First Class
CITY OF DEPARTURE CITY OF DEPARTURE
Sydney Melbourne Brisbane Perth Other Sydney Melbourne Brisbane Perth Other
FREQUENT FLYER NUMBER AIRLINE SEAT PREFERENCE FREQUENT FLYER NUMBER AIRLINE SEAT PREFERENCE
ACCOMMODATION ACCOMMODATION
Double Twin Single If single, would you like us Double Twin Single If single, would you like us
to arrange twin-share? to arrange twin-share?
TRAVEL INSURANCE – WOULD LIKE TO RECEIVE A QUOTE? TRAVEL INSURANCE – WOULD LIKE TO RECEIVE A QUOTE?
Yes No Yes No
PRE/POST TOUR ARRANGEMENTS PRE/POST TOUR ARRANGEMENTS
Please advise if you would like Renaissance Tours to organise any Please advise if you would like Renaissance Tours to organise any
pre/post tour arrangements (e.g. earlier departure, later return, pre/post tour arrangements (e.g. earlier departure, later return,
additional accommodation/flights, etc) additional accommodation/flights, etc)
NEXT OF KIN (Emergency contact only) NEXT OF KIN (Emergency contact only)
Name Name
Relationship Relationship
Daytime contact ( ) Daytime contact ( )
After hours contact After hours contact
HOW DID YOU HEAR ABOUT THIS TOUR? HOW DID YOU HEAR ABOUT THIS TOUR?
DO YOU WANT TO RECEIVE OUR E-NEWSLETTER? Yes No DO YOU WANT TO RECEIVE OUR E-NEWSLETTER? Yes No
Payment
Payment by cheque, direct deposit, American Express, MasterCard and Visa is accepted. 1.5% service charge applies to payment made by MasterCard
and Visa. 3% service charge applies to payment made by American Express.
AMOUNT CREDIT CARD CHEQUE EFT ommonwealth Bank of Australia
C
Account name: Renaissance Tours
CREDIT CARD AUTHORITY BSB: 062-032 / Account: 2800 4163
Cardholder’s name
Swift code: CTBAAU2S (use for transfers from overseas)
Travel agent
American Express MasterCard Visa
Cardholder’s number Expiry (month/year)
/
SIGN DATE
/ /Booking form – Terms & Conditions
Page 3 of 3
1. BOOKINGS 7. CANCELLATION AND REFUNDS ABOVE MODERATE
Bookings can be made in person at our office, by telephone, a) Cancellation by You – Cancellation charges will be applied In addition to the above, tour members must also be able to:
or in writing by mail, email or fax. as shown below, calculated from the day written notification
is received by Renaissance Tours. In addition to the charges • undertake walking tours of 2-3 hours
A non-refundable deposit is due at the time of booking and • climb staircases of 100 or more steps
in order to confirm your place on the tour. Please refer to the shown below, airlines may impose up to 100% cancellation
specific tour for the deposit amount required. You will also charges. CHALLENGING*
be required to complete, sign and return a Booking Form 60 days or more Forfeit of deposit* In addition to the above, tour members must also be able to:
available from Renaissance Tours together with a photocopy 59 – 30 days 50% of tour price*
of the information page (photo page) of your valid passport. • handle extremes of temperature (e.g. below 0 or above
Less than 30 days 100% of tour price* 35 degrees)
2. TOUR PRICES • handle extremes of altitudes (e.g. 4000 metres and above)
Prices quoted in our tour information brochures and/or on *Includes any flight deposit/payment
our website are based on exchange rates, cost of services and The above cancellation charges include applicable GST. *Please also read specific details in the relevant tour itinerary
applicable taxes at the time of publication.
In addition to the above cancellation charges, the full 11. ILLNESS OR DISABILITY
Prices may be subject to change in the event of significant insurance premium together with any existing administration
currency fluctuations and/or the introduction of new fees is also payable in the event of a cancellation by the Client. Anyone suffering from illness or disability or undergoing
taxes, up until final payment is received. We will advise you If the reason for cancellation is covered by the insurance treatment for any physical or medical condition must declare
at the earliest opportunity in the event of a price increase, policy, you may be able to reclaim these charges. the true nature of that condition at the time of booking and
whether because of a currency fluctuation, increase in taxes make arrangements for the provision of any medication
and/or a correction in advertised prices. You will then have b) Cancellation by Us – We reserve the right to cancel a or other treatment which may be required during the tour.
the option of accepting the amended prices, inclusions tour for any reason (such as failure to reach minimum tour Failure to make such disclosure will constitute a breach of
and booking conditions or withdrawing from the tour and participant numbers). Except for force majeure (as outlined these booking conditions and result in such persons being
receiving a full refund of all monies paid. Once final payment in clause 4b) or the Client’s failure to pay the final balance, excluded from the tour in which case all monies paid will be
is received, all prices will be guaranteed and no surcharges we will endeavour not to cancel a tour less than 60 days forfeited.
will apply. before departure for international and domestic tours. 12. LOCAL LAWS
3. PAYMENT Unless the Client fails to pay the final balance, we will return All participants of the tours we operate are expected to
A deposit is due at the time of booking and is non-refundable all monies paid, excluding payment for travel insurance and obey the laws and regulations of the countries visited
in the event of your cancellation. This deposit is used to pay administration fees. No compensation will be paid in the and any failure to do so will relieve Renaissance Tours of
for hotels, performance tickets and other land arrangements event of cancellation by Renaissance Tours. A full refund of all obligations that they may otherwise have under these
to be made on your behalf. monies paid for tour costs will be the full extent of our liability. booking conditions.
Airlines may impose up to 100% cancellation charges.
Your final payment is due 60 days before the tour’s departure. 13. IF YOU HAVE A COMPLAINT
Failure to make your final payment by the due date may result 8. PASSPORTS, VISAS AND VACCINATIONS If you have a complaint about any of the tour arrangements,
in the cancellation of your booking and loss of any payments It is your responsibility to be in possession of a passport valid you must bring it to the attention of the tour leader or other
made to date. We reserve the right to charge a late payment for 6 months after the date of your return home. You are also representative of Renaissance Tours at the time so that they
fee in the event of late booking and/or payment to cover responsible for obtaining all necessary visas, inoculations and may use their best endeavours to rectify the situation. It is
additional communication and other expenses. preventative medicines as may be required for the duration only if we are made aware of any problems that there will be
of the tour. Information about these matters or related items the opportunity to put things right. Any complaints must be
For tours that include international flights in the tour price, made in writing to Renaissance Tours within 28 days of the
payment of the international airfare component is due is given in good faith but without responsibility on the part
of Renaissance Tours. completion of the tour.
120 days before departure.
9. TRAVEL INSURANCE 14. OUR RESPONSIBILITIES
Payment by cheque, direct deposit, American Express, All bookings are accepted on the understanding that the
MasterCard and Visa is accepted. A 1.5% service charge It is highly recommended that you are covered by
comprehensive travel insurance for domestic tours. Client appreciates that travel does involve some risk and that
applies to payments made by MasterCard and Visa. they undertake all tours of their own volition.
A 3% service charge applies to payment made by However, it is a condition of travel that you are covered by
American Express. comprehensive travel insurance for international tours. It i) Renaissance Tours accepts liability should any part of
is strongly recommended that you secure this insurance the tour arrangements booked with us not be supplied
4. FLIGHT BOOKINGS & FARES cover as soon as you have made a booking and have as described in the brochure(s) and not be of reasonable
Renaissance Tours will use its best endeavours to ensure that made a non-refundable payment. You can make your own standard. In such a case, we will pay reasonable compensation
all flight prices are correct at the time that they are quoted. arrangements or your travel insurance can be arranged if the Client’s enjoyment of the tour has been adversely
However, once a deposit is paid on an airfare, it guarantees by Renaissance Tours. In either case all participants must affected but will pay no compensation if there has been no
that a booking is being held for you, however it does not provide the following information no later than 60 days prior fault on the part of Renaissance Tours or our suppliers and
guarantee the fare and applicable taxes. The fare and taxes to commencement of travel: the reason for the failure in the tour arrangements was the
can only be guaranteed when the flight booking has been Client’s fault, the actions of someone unconnected with
paid in full and a ticket has been issued. Flight bookings • a copy of your travel insurance policy (or details of master
policy) the tour arrangements or could not have been foreseen or
cannot be transferred. avoided by Renaissance Tours or its suppliers even if all due
• the emergency telephone number of your insurance
5. CHANGES company care had been exercised.
a) Changes by You – Because of additional communication ii) Our acceptance of liability to pay compensation pursuant
and other expenses, we reserve the right to charge an • next of kin emergency contact
to clause 11(i) is limited, in the case of air travel, rail travel,
appropriate administration fee per amendment to your 10. PARTICIPATION IN TOURS sea travel or hotel accommodation, to the amount set out
original booking. While every reasonable effort will be made Most of our tours require a MODERATE level of fitness. in the provisions of, respectively, the Warsaw Convention
to accommodate changes and additional requests, their However, in certain destinations, or in certain seasons, as amended by the Hague Protocol 1955, the 1961 Berne
availability cannot be guaranteed. or because of the nature of travel, certain tours will require Convention, the 1974 Athens Convention and the 1962 Paris
b) Changes by Us – While we will use our best endeavours an ABOVE MODERATE or CHALLENGING level of fitness. Convention.
to operate all tours as advertised, by entering into this For the overall benefit of the group, at the time of booking
we will require you to declare in writing that you are fit to iii) Our acceptance of liability in clauses 11(i) and 11(ii)
contract the Client accepts that it may prove necessary above is subject to assignment by the Client to Renaissance
or advisable to vary or modify a tour or its contents due to participate in your chosen tour according to the level of
fitness required for that tour. If you (or we) have any doubts Tours of the Client’s rights against any agent, supplier or
prevailing local conditions. We reserve the right at any time sub-contractor of Renaissance Tours which is in any way
to cancel or change any of the facilities, services or prices about your level of fitness, you may be required to undergo
a doctor’s appraisal. This would require your doctor to read responsible for the unsatisfactory tour arrangements.
described in the brochure (including flights, transport,
accommodation or other arrangements) and to substitute the itinerary of your chosen tour, including the fitness level,
alternative arrangements of comparable monetary value and provide you (and us) with a written confirmation of your Renaissance Tours reserves the right to amend these
without compensation. ability to participate. Terms & Conditions from time to time, without notice.
If a service or facility becomes unavailable due to We reserve the right to refuse admission to the tour for any
circumstances beyond our control (‘force majeure’) and no reason before commencement of the tour. Further, if after
alternative arrangement of comparable monetary value is the tour has begun it becomes apparent that you are unfit or
available, we will substitute the best alternative available unsuitable to travel on the tour, we reserve the right to require
and will refund the Client for any cost saving or charge the you to withdraw from the tour at the earliest opportunity to
Client for any additional costs incurred. ‘Force majeure’ do so. No refund will be provided.
includes any event which Renaissance Tours or its suppliers It is also a requirement that you do not cause any significant
could not, even with all due care, foresee or avoid (e.g. advice disruption to the tour or the tour group, and we may refuse
against travel from the Australian Department of Foreign admission on the tour, or require you to withdraw from
Affairs and Trade (DFAT), war, threat of war, riot, civil strife, the tour at any time if your participation causes significant
industrial dispute, epidemics, health risks, terrorist activity, disruption for other guests or the tour group or there is toll free 1300 727 095 (AU)
natural or nuclear disaster, fire or adverse weather conditions, any safety issue as a result of your ongoing participation in
technical or maintenance problems with transport, changes the tour.
toll free 0800 403 621 (NZ)
imposed by cancellation or rescheduling of flights by an call (02) 9299 5801
airline or main charterer, the alteration of airline or aircraft FITNESS TO PARTICIPATE
type). Renaissance Tours is not liable for any penalty charges MODERATE fax (02) 9299 5805
associated with ‘supersaver’-type connecting rail or air fares Tour members must be able to: email info@renaissancetours.com.au
in the event of a change to a holiday departure time, date
or airport. • negotiate airports and railway stations without wheelchair visit www.renaissancetours.com.au
assistance
6. SUBSTITUTION OF CLIENT • use combined shower/bath facilities (it is impossible to Level 4, 47 York Street, Sydney NSW 2000
If any member of the party is prevented from travelling guarantee walk-in shower facilities)
because of the death, injury or serious illness of the GPO Box 5068, Sydney NSW 2001
passenger, close relative or friend, redundancy or jury • undertake walking tours of 1-2 hours duration, including
using stairs, walking over cobblestones and other uneven ABN 14 069 591 448
service, it may be possible to transfer the booking to
another suitable person (acceptable to Renaissance surfaces
Tours) provided that written notice is given at least one • stand for long periods in museums and other sites
calendar month prior to departure. An administration fee of • embark / disembark coaches, trains and other methods of
$100 + GST per person will be levied plus any costs transportation without assistance
imposed by our suppliers. Airlines may impose up to • handle your own luggage
100% cancellation charges.
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