Signatory Name: Nandos Australia Pty Ltd
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Signatory Name: Nandos Australia Pty Ltd
The question numbers in this report refer to the numbers in the report template. Not all questions are displayed in
this report.
Status: Completed
The content in this APC Annual Report is hereby endorsed by the Chief Executive Officer, or equivalent officer of the
organisation.
Yes
5. Industry sector (please select 1 only):
Brand Owner / Wholesaler / Retailer
Packaging Manufacturer
Waste Management
Other - Commercial Organisation
Community Group
Industry Association
Government
Raw Material Supplier
Other:
6. Industry type (please select 1 only):
Food & Beverage
Pharmaceutical / Personal Care / Medical
Hardware
Homewares
Communications / Electronics
Clothing / Footwear / Fashion
Chemicals / Agriculture
Fuel
Large Retailer
Tobacco
Shipping Company
Airline
Other:
7. Please indicate your organisation's reporting period:
Financial Year: 1 July 2012 – 30 June 2013
Calendar Year: 1 January 2013 – 31 December 2013Goal 1: Design
KPI 1: % of signatories with documented policies and procedures for evaluating and procuring packaging using the
SPGs or equivalent.
8. Does your company have documented policies and procedures for evaluating and procuring packaging using the
SPGs or equivalent?
Yes No
Provide details of policies and procedures
A document entitled "Nando's Australia Sustainable Packaging Policy v1.0" provides guidelines at the time of
procurement for the sustainability of our packaging . Packaging is formally evaluated using a customised checklist
version of the Sustainable Packaging Guidelines ("Nandos SPG Checklist v2.0").
9. Of the types of packaging existing at the beginning of the reporting period, what percentage had been reviewed
using the Sustainable Packaging Guidelines (SPG) by the end of the reporting period?
10 %
10. Have any new types of packaging been introduced during the reporting period?
Yes No
11. If yes, of the new types of packaging introduced during the reporting period, what percentage have been
reviewed using the Sustainable Packaging Guidelines (SPG) by the end of the reporting
%
12. Please indicate your progress this year towards achieving your annual targets and milestones for KPI 1
Target: According to your Action Plan, what did you set Actual: What did you achieve?
out to do?
1. Integrate SPG into packaging procurement policy. We have developed an SPG checklist and are currently in
the process of implementing it into our procurement
(due end Sep 2012) policy.
2. Continue to develop, improve, and extend our use of Moulded bagasse packaging has been successfully rolled
bagasse materials, where possible, throughout our out across all takeaway SKUs. Further trials on replacing
primary packaging. paper products with bagasse equivalents will be
conducted through 2014.
(due end Dec 2014)
3. Apply SPG checklist to new packaging. Customised SPG has been be finalised and is currently
being implemented. It will be applied to new packaging
(ongoing through to 2015) within FY 13/14.
13. Describe any constraints or opportunities that affected performance under this KPI
Trials on replacing paper products with sugar cane bagasse equivalents have required further R&D; no specific outcome
in current reporting period.Goal 2: Recycling
KPI 3: % signatories applying on-site recovery systems for used packaging.
14. Do you have on-site recovery systems for recycling used packaging?
Yes at all facilities/ sites
Yes at some, but not all facilities/ sites
No
15. Please indicate your progress this year towards achieving your annual targets and milestones for KPI 3
Target: According to your Action Plan, what did you set Actual: What did you achieve?
out to do?
1. Review existing on-site recovery system for recycling We are exploring the possibility of getting cardboard
office paper and packaging waste. recycling figures from our company-owned restaurants
and extrapolating these to achieve a figure for all the
(due end Aug 2011) franchise restaurants. A formal recycling initiative is
under consideration for next year.
16. Describe any constraints or opportunities that affected performance under this KPI
Quantification of waste streams from over 200 restaurants has proven to be very difficult.
KPI 4: Signatories implement formal policy of buying packaging made from recycled products.
17. Does your company have a formal policy of buying packaging made from recycled packaging?
Yes No
Provide details of policies and procedures (including names of policies/ procedures)
We have developed a formal policy ("Nando's Australia Buy Recycled Policy v2.0") that applies to packaging other than
bagasse (which is renewably sourced and biodegradable although not recycled or recyclable).
18. Is this policy actively used?
Yes No
19. Please indicate your progress this year towards achieving your annual targets and milestones for KPI 4
Target: According to your Action Plan, what did you set Actual: What did you achieve?
out to do?
1. Introduce a formal “Buy Recycled” purchasing policy for Formal policy developed; currently being communicated
overseas-sourced cardboard cartons. to a range of suppliers bringing in cardboard outers.
(due end Aug 2013)
20. Describe any constraints or opportunities that affected performance under this KPI
Nando's Australia is a franchise-based business with over 200 restaurants and multiple suppliers. Communicating our
packaging policies and initiatives to all relevant parties has its challenges and is a continuing process.Goal 3: Product Stewardship
KPI 6: % signatories with formal processes to work collaboratively on packaging design and / or recycling.
21. Does your company have formal processes in place for collaborating with other companies or organisations on
improved packaging designs and/or recycling which aims to reduce or eliminate waste?
Yes No
Provide details of policies and procedures (including names of policies/ procedures)
We have continued to work on the development of our packaging with two of the leading and innovative packaging
suppliers in Australia. We currently use, and are further developing with our packaging partners, some of the most
functional and sustainable products available for our take away food items.
Through ideation sessions with our packaging partners, we develop concepts in line with the SPG and present packaging
products to our franchise network for feedback before running market trials.
All communications detailing the development pathways are retained.
22. Please indicate your progress this year towards achieving your annual targets and milestones for KPI 6
Target: According to your Action Plan, what did you set Actual: What did you achieve?
out to do?
1. Establish communication with key suppliers re packaging Development of our board-based bagasse is continuing,
design & recycling. in collaboration with our suppliers. This type of packaging
increases the number of packing units per outer carton
(due end Mar 2012) though nest packing and reduces the usage of outer
cartons.
2. Eliminate use of inner liner inside pita bread cartons. Pita bread carton inner liners no longer in use.
Current configuration is 16 pks x 3 pitas with divider.
Conduct travel tests to assess product protection.
(introduction in all states in Jul 2011)
3. Continue making design adjustments to selected bagasse Our newly-developed board bagasse containers feature
packaging items. an integrated design that eliminates the need for separate
lids and basis.
(Adjustments to be implemented by Dec 2011)
4. Further rationalise current takeaway bag range by Although we have re-examined dimensions, the material
optimising dimensions to reduce volumes consumed. run in the trials was not appropriate and we need to
conduct further trials during the next reporting period.
(Adjustments to be implemented by Oct 2011)
5. Research renewable resource material (possibly Trails conducted on bagasse paper bag replacements
bagasse) to substitute paper based products used in have required additional R&D. Further trials will be
primary packing bags. conducted through 2014.
(due end Dec 2012)
6. Design inner divider/ liners for catering boxes to optimise There is currently further work being conducted on
space for packing multiple items in single container. catering boxes, investigating replacement of paperboard
with bagasse.
(manufacture & distribution by Oct 2011)
7. Continue transition from single-use cardboard crate to Cardboard crates are now used only on interstate routes
reusable plastic crate for poultry transport. when plastic crates cannot be recovered.
(due end Jun 2012)
23. Describe any constraints or opportunities that affected performance under this KPI
We have continued to redevelop bagasse takeaway packaging using board bagasse as opposed to our current moulded
bagasse. Trials were conducted during the reporting period, but outcome (rollout) is expected only in the next reporting
period.KPI 7: % signatories showing other Product Stewardship outcomes.
24. Please indicate your progress this year towards achieving your annual targets and milestones for KPI 7
Target: According to your Action Plan, what did you set Actual: What did you achieve?
out to do?
1. Increase percentage of restaurants using bulk cooking oil Total bulk oil consumed during the reporting period was
supply / collection system. 580,000 litres. Bulk oil distribution has reduced the
number of 20 litre containers in our supply chain by
(due end Dec 2015) 29,000 units.
2. Conduct trial of recycled plain office paper. 50% recycled paper trial has been successful and this
paper is now used to the greatest extent possible in our
(due end Mar 2012) corporate headquarters.
3. Introduce a formal “Buy Recycled” purchasing policy for We are continuing to use 50% recycled paper moving
office paper (if trial successful). forward. This is reflected in our “Nando's Australia Buy
Recycled Policy v2.0”, which covers office paper as well
(due end Jul 2012) as packaging.
4. Increase proportion of food eaten in-house through Initiatives to further reduce the takeaway component by
restaurant design and menu refinement (with the objective enhancing our dine-in experience include:
of reducing takeaway packaging. • New Crockery
• New Menu
(due end Aug 2014) • New touch points
• New Dine-In Restaurant Refurbishments
• Wine offer to enhance Dine-in experience
This has resulted in an additional 2% improvement
(compared with last year) in the ratio of take-away / dine-
in customers, in favour of dining in.
25. Since the beginning of the reporting period, has your company had any other outcomes related to product
stewardship?
Yes No
If yes, please give examples of other product stewardship outcomes
We revised our goal of using 100% recycled office paper to using 50% recycled office paper, after a trial showed an
unacceptable level of problems with our printers and copiers when using 100% recycled paper. During the current
reporting period, we have been using 50% recycled paper.
We have stopped printing and distributing Nutritional Information Cards and have directed customers to our Website to
acquire the relevant information.
26. Describe any constraints or opportunities that affected performance under this KPI
KPI 8: Reductions in packaging items in the litter stream.
27. Please indicate your progress this year towards achieving your annual targets and milestones for KPI 8
Target: According to your Action Plan, what did you set Actual: What did you achieve?
out to do?
1. Reduced primary packaging dispensed to customers. New (board) bagasse design eliminates use of separate
lids and bases across our entire take away packaging
(due end Mar 2014) range.
28. Describe any constraints or opportunities that affected performance under this KPIYour Experiences
This section lets you share with us any achievements, good news stories and areas of difficulties in making progress against
your plan and the Covenant goals and KPIs.
29. Key achievements or good news stories
Reducing our takeaway customer base through focusing on elevating the Nando's dine-in experience has become one of
the company’s primary focuses. For the remaining takeaway portion of the business, we continue to work with two of
Australia's leading and innovative packaging suppliers, to develop and use some of the sector's most functional and
sustainable takeaway food packaging products.
30. Areas of difficulties in making progress against your plan, Covenant goals or KPIsYou can also read
