Self-Publishing with Amazon KDP: A Best Practices Guide 2018

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Self-Publishing with Amazon KDP: A Best Practices Guide 2018
AskALLi: Quick & Easy
Self-Publishing Guides
                           INSIDE

                         The Basics on

Self-Publishing          EBooks and
                         PBoooks
 with Amazon
 KDP: A Best             Why Does
                         Amazon
Practices Guide          Purge Some

     2018                Reviews?

                         How to use
                         ALLi to
                         Communicate
                         with Amazon

                         and More!
Quick & Easy Self-Publishing Guide

Self-Publishing                             The Basics
                                               Amazon turned publishing upside
with Amazon KDP:                            down ten years ago with the invention
Introduction                                of the Kindle e-reader because not
                                            only did it come with the largest retail
                                            store in the world attached, it brought
   Self-Publishing with Amazon              along the stunning innovation that is
KDP (Kindle Direct Publishing) is           KDP.
recommended to all ALLi (Alliance of
Independent Authors) members.                  Amazon Says: Self-publishing
   No self-publishing service is larger,    through KDP takes less than five
more innovative, more powerful, more        minutes and your book appears on
influential with readers, and more          Kindle stores worldwide within 24-48
useful to writers. But, of course, no       hours, reaching millions of readers on
company is perfect.                         Amazon. Earn up to 70 percent
   Recently, the service has been           royalty. Keep control of your rights, set
plagued by click-farming, review-           your own list prices and make changes
stripping, book-stuffing, and poor          to your books at any time. Enroll in
communications, causing heated              KDP Select to earn more money [from
debate and confusion among our              a specially allocated monthly KDP
members and the wider self-publishing       Select Global Fund] for pages read,
community.                                  through Kindle Unlimited (KU) and the
   That’s why we’re presenting this         Kindle Owners’ Lending Library
guide, based on our own research and        (KOLL) and access a series of tools.
an interview with Darren Hardy,
Amazon KDP’s UK manager, about a              ALLi says: Publishing is not just the
number of issues. We hope to provide        moment you press the
clarity and dispel some of the              “Publish” button, or even the act of
many myths and                              making a book. Publishing is seven
misunderstandings that swirl around         processes you must get right. If you
Amazon, and enable our members to           want to be a good publisher as well as
work well with KDP without fear or          a good writer, you will need to learn
confusion.                                  various skills and hire help along the
   ALLi always recommends that              way.
authors use a variety of services, and
focus on building their own platforms         Useful Links:
rather than working exclusively with          kdp.amazon.com
one service, though using KDP Select          Publish Your Ebook on KDP
selectively can be a good strategy.           Royalties in KU and KOLL

                                           www.allianceindependentauthors.org
Quick & Easy Self-Publishing Guide

Self-Publishing                                Storyteller Award
Pbooks With KDP
                                                 Amazon writing competition that
Print                                        offers a £20,000 cash prize and a
                                             marketing and translation campaign to
    CreateSpace (based in Charleston,        support the winning book. Readers
North Carolina) has been Amazon’s            play a hand in selecting the shortlist,
print facility since it acquired             compiled using “a number of factors
Booksurge in 2008, but in Spring 2017        which measure customer interest in
it launched KDP Print.                       the titles” along with a panel of judges
                                             made of up Amazon executives and
   Amazon Says: KDP automatically            literary figures, including ALLi Director
suggests to people eBooks, but we’ve         Orna Ross.
been working hard to add print
services into KDP. You can now                  Amazon says: The Kindle
publish your books in print through          Storyteller Award 2018 is a literary
Kindle Direct Publishing and just            prize recognizing outstanding writing. It
recently we’ve added some additional         is open to writers publishing in English
features for authors outside the US,         in any genre, who publish their work
whereby author copies to proof or sell       through Kindle Direct Publishing, this
directly ordered through KDP are             year before 31 August 2018. Readers
shipped locally, which is quicker and        will play a significant role in selecting
cheaper.                                     the winner, helped by a panel of
                                             judges including TV celebrity Lorraine
   ALLi Says: It’s very convenient for       Kelly, Director of the Alliance of
authors to publish print and ebooks          Independent Authors, Orna Ross, and
through one dashboard. Amazon is             various book industry experts.
migrating its print services to KDP print
from Createspace, so we recommend              ALLi says: Storyteller is one of the
that authors publish through this            best competitions on our Book Award
service from now on and consider             and Contest Ratings. This is an
transferring all your titles over at this    opportunity to get untold exposure on
point.                                       the Amazon platform for your book.
                                             Reader response is important but this
  Useful Links:                              contest is not just for genre books. We
  Publish Your Ebook on KDP                  encourage all members to enter, you
  Publish Your Paperback on KDP              have nothing to lose.
  Producing a proof copy using KDP
                                               Useful Link
                                               Kindle Storyteller Contest 2018

                                            www.allianceindependentauthors.org
Quick & Easy Self-Publishing Guide

                                             their work. Authors are distressed
Amazon Author                                when they wake up some morning and
Academy                                      find a number of their reviews
                                             removed, affecting their books ranking,
   Amazon Author Academy provides            without explanation.
free advice and practical support to
help authors to better understand KDP           Other authors have found their page
and how to use it to publish, sell and       or book or even author rank stripped
market books. This is a UK program.          without explanation, and their account
                                             closed.
   Amazon says: We are delighted to
be holding these events, enabling both          This poses problems for authors and
aspiring and established writers to          for ALLi, as good communication is
come together and hear from some             one of the core tenets in our Code of
local authors who have reached               Standards, the code we use to
readers all around the world through         evaluate partner members
KDP. There, you can hear about all           performance.
sorts of author questions from the
creative side of the writing journey            The ideal, from an author’s
through to the practicalities of             perspective, as summed up by ALLi
marketing and publishing and so on.          member Chas Newport in our member
                                             forum, would be:
   ALLi says: Amazon Academy is an
opportunity to find out more about              • No action without prior warning.
producing and selling books using               • No presumption of guilt.
KDP. It’s also a place to learn what’s
                                                • Evidence of the supposed
new, ask questions, meet the people
                                                    offense.
behind the programmes, and hear from
                                                • Proper right of appeal with a
other writers about what it takes to run
                                                    two-way dialogue.
a successful indie author business.
Feedback from our members has been              • Prompt restoration of lost rank,
overwhelmingly positive.                            momentum and earnings on
                                                    successful appeal.
                                               All this sounds eminently reasonable
                                             but KDP runs on artificial intelligence–
Purging of                                   bots and algorithms.

Reviews, Author                                 For large tech companies like KDP
                                             the policy is to use AI generated
or Page Rank                                 processes to implement services then
                                             human beings (in outsourced customer
Stripping                                    service desks) to solve any issues
  Purging of reviews regularly               arising, as they are revealed through
generates uproar by authors as a             customer complaint.
decent quantity and quality of reviews
can be crucial to their ability to market

                                            www.allianceindependentauthors.org
Quick & Easy Self-Publishing Guide

   This is frustrating if you’re one of the    personally, have done something
customers caught in a problem but it’s         wrong.
the price we pay for having a platform
that can deliver millions of books, while         If your book reviews have been
trying to cope with the authors and            removed in error, or if any other error
other companies who also use bots or           has been made contact Amazon
“clickfarms” to inflate page views,            directly. We have had many many
manipulate ranking and post fake               instances of reviews and rankings
reviews.                                       being restored. If you are an ALLi
                                               member and have not received
   Amazon says: We don’t want to get           satisfaction, follow the Appeal process
drawn into a detailed conversation             below.
about guidelines and decisions
because there are people who are                 Also, if your book has been
looking to abuse those guidelines.             reviewed in violation of Amazon
Given the number of books that are             policies or in a way that is potentially
published on the platform, it’s not            harmful to authors generally, let us
scalable for us to reveal every instance       know.
of what we’ve spotted and what we’re
trying to do about it.

  We did have some specific technical          Book Stuffing
problems earlier in the year. We sorted           Hardworking author-publishers
those out now and as far as we know            understandably have strong feelings
those problems haven’t repeated. Like          about cheating or scamming of KDP,
any business when you create                   and most especially about book
something which is very successful,            stuffing, as it artificially inflates the
there’s a small percentage of people           payout that cheaters receive from
that look to distort the rules in some         Amazon — money coming from a
ways and cheat the system. We’ve               communal pot.
been working very hard to make sure
that legitimate authors are not                   Book stuffers slip entire old books
penalized.                                     into the back of their latest ebook,
  As long as authors are following the         getting significantly more pages in front
community guidelines (see Useful Link          of their reader’s eyeballs and taking a
below), they have nothing to worry             larger chunk of the royalty fund that is
about.                                         paid per number of pages read and
                                               split between all of the self-publishing
   ALLi says: Amazon’s policy and              authors included in KU that month.
process means authors’ wish to have
prior warning of “offences” against              There are many other tricks used,
guidelines is not likely to happen. It         eg. guiding readers to click forward to
also means that an author should not           the end of the book.
interpret the removal of reviews or
page ranking as a sign that you,

                                              www.allianceindependentauthors.org
Quick & Easy Self-Publishing Guide

  Many of those using these systems
are earning All Star bonuses and             Appeals and
getting Top 100 promotion by Amazon,
while legitimate authors are squeezed
                                             Communications
out of ranking and payment, causing
great frustration.
                                             Process
                                                ALLi is pleased to enjoy good
                                             relations with KPD, to field speakers
  Amazon says: There are now limits
                                             for Amazon Academy and a judge for
around the amount of bonus content
                                             the Storyteller Award, to receive
that can go into a title, and there are
                                             sponsorship for some of our nonprofit
very clear guidelines around how
                                             activities, and to intervene for our
authors tell their readers about the
                                             members in a variety of ways when
content of the book or within a table of
                                             they have specific problems or
contents or within the metadata that
                                             concerns that cannot be worked out
they supply for the title.
                                             with Amazon’s customer service.
   ALLi says:The author community is
                                                We also offer feedback to KDP on
currently watching this situation closely
                                             matters of policy or process that are
to see how it unfolds. There is also an
                                             raising concern in the indie author
issue with misuse of categories which
                                             community. Member input is valuable
is ongoing. e.g. the category
                                             to us since it helps us gather important
“Anthologies and Literature” is flooded
                                             information about authors’ issues.
with erotica short stories.
                                                Much work has gone into fixing the
   Please keep us informed of
                                             substantive issues, we now hope to
problems as you encounter them. All
                                             address the issue of communcation.
feedback is relayed directly to
Amazon.
                                                If you are an ALLi member who has
                                             an issue that cannot be resolved
  Useful Links
                                             through Amazon’s own Customer
  Ebook Bonus Content Guidelines
                                             Service desk, write to us in confidence
  General Book Content Guidelines
                                             through the contact form on the main
  EBook Metadata guidelines
                                             ALLi member site, quoting your
  KDP Jumpstart
                                             membership number.
  KDP University
  KDP Publishing Community
                                               Useful Links
                                               Amazon Community Guidelines
                                               KDP Help
                                               David Gaughran, Author Activist
                                               ALLi Watchdog Desk

                                            www.allianceindependentauthors.org
Quick & Easy Self-Publishing Guide

ALLi publishes:

Choosing The Best Self-Publishing
Companies and Services 2018
The only annually updated guide to the global self-publishing services
industry.

The 2018 edition is now availablee
(FREE to ALLi Members).

The AskALLi Quick & Easy Guides to Self-Publishing address the
most common questions our members have about self-publishing.
The Guides are organized across the seven stages of the publishing
cycle: editorial, design, production, distribution, marketing,
promotion, and licensing rights. There are also guides to running a
successful business as an indie author.
For more advice and a daily blog, visit our Self-Publishing Advice
Centre at http://selfpublishingadvice.org/blog/

Founded by novelist and poet Orna Ross, the Alliance of Independent Authors
is a global nonprofit organization offering authoritative advice, experienced
guidance, and advocacy within and outside the publishing industry.
Its mission is ethics and excellence in writing and publishing. The Alliance
offers a variety of member benefits, including discounts and incentives and
collaboration and connection with the best self-publishing authors and
advisers in the world.

                                                 www.allianceindependentauthors.org
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