SALARY SURVEY NETHERLANDS - Walters People
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SALARY SURVEY
NETHERLANDS
2018
CONTENTS Introduction 2 Job market expectations Employee expectations 3 Employer expectations 6 Salary Survey 2018 Accounting & Finance 7 Banking & Financial Services 9 Management Support 11 IT 13 Supply Chain 15 Walters People About us 17 Roles we recruit for 19 Why we’re different 21 Academy 22 Direct start 23 Certifications 24 Contact 26 1 | Walters People Salary Survey 2018
INTRODUCTION
In 2017 we shook off the last traces of the economic turndown. The only
way was up! We saw a hiring spur unfold with organisations quickly
expanding their teams in order to keep up with the economic growth.
For Walters People, the year was equally fruitful. We vastly increased
the number of recruitment consultants and opened a new division in the
Rotterdam office, where we now also recruit for business support roles.
Our Banking & Financial Services division showed particularly rapid
growth in 2017.
Talented professionals have become scarce, and will be even more
Jose Bokhorst
difficult to find in 2018. We invest in the relationship with professionals
by giving them the opportunity to learn new skills that make them Director Netherlands
even more valuable in the workplace. Our online learning platform +31 (0)20 796 9040
Walters People Academy allows them to acquire new skills and grow as
professionals. We’re also hosting training sessions for students, in which
we prepare them for their first steps into the job market.
A milestone that we celebrated in 2017 was to be named a Great Place
To Work. This award is the result of our management’s hard work to
make Walters People a great environment for all our staff. Something
we are very proud of!
Our annual survey on job market expectations (page 4) shows that both
candidates and employers have great expectations for 2018. We are
equally confident and cannot wait to help you find the best new talent.
2 | Walters People Salary Survey 2018
EMPLOYEE EXPECTATIONS
This survey was completed by professionals in:
22
Accounting Banking / financial services
%
4 Management support HR
6
45 IT Other
7
Supply chain
8
8
How did your salary evolve in 2017?
80
60
40 Increase of > 3%
Stable
20
42 48 10 35 57 8 28 64 8 22 64 14 31 60 9 46 39 15 Decrease
0
Accounting Banking & HR Management Supply Chain IT
Financial Support
Services
What are your salary expectations for 2018?
80
60
40 Increase of > 3%
Stable
20
59 39 2 63 37 0 79 17 4 57 36 7 58 42 0 67 31 2 Decrease
0
Accounting Banking & HR Management Supply Chain IT
Financial Support
Services
3 | Walters People Salary Survey 2018
91% of professionals expect the
Dutch economy to improve in 2018
Are you being paid market rate?
80
60
40 Yes
No, I am paid more
20
51 2 47 39 0 61 44 4 52 52 6 42 49 0 51 63 0 37 No, I am paid less
0
Accounting Banking & HR Management Supply Chain IT
Financial Support
Services
What are the most important factors
when choosing a new job or assignment?
1 Work-life balance
2 Company culture and colleagues
47%
are allowed to work
3 Challenging job content from home
4 Salary and secondary benefits
5 Career opportunities
6 Job security
63%
7 Training opportunities are allowed to work
flexible hours
8 Company reputation
What are your expectations for the job market in 2018?
I expect the number of vacancies to
increase for my type of role
56 36 8
I expect the number of vacancies to
remain stable for my type of role
0% 20% 40% 60% 80% 100%
I expect the number of vacancies to
decrease for my type of role
4 | Walters People Salary Survey 2018
52% of professionals feel that their company
helps them to adopt a healthy lifestyle
Healthy benefits ranked by importance:
1 Ability to work flexible hours
2 Ability to work from home
3 Healthy snacks in the office
4 Discount on gym membership 21%
of professionals work in an office that has
5 Free sports lessons with colleagues a game area
6 Massages in the office
7 Company participation in sport events
8 Fitness challenges or competitions
Which areas in your office need improvement?
70
60
50
40 Noise reduction measures IT facilities
Availability of private/quiet areas Lunch area
30
Office design and decoration Access to daylight
20
Ergonomic furniture
10
63 58 57 54 36 35 29
0
Top 5 factors preventing productivity:
1. Colleagues’ conversations
2. Poor IT facilities 66%
3. Uncomfortable office furniture feel that improvements to their office will
4. Colleagues asking me questions enhance their productivity
5. Noise from outside the office
5 | Walters People Salary Survey 2018
EMPLOYER EXPECTATIONS
What are your expectations for the How do you expect salaries to
job market in 2018? evolve in 2018?
70
60
79
I expect the number of vacancies
Increase >3%
to increase 50
%
40
Increase 1-3%
I expect the number of vacancies
to remain stable No change
30
I expect the number of vacancies Decrease 1-3%
20
20 to decrease Decrease >3%
10
1
27 65 5 1 2
0
Attracting talent Top 5 areas in which companies
improved in 2017
67% expect that finding suitable employees will
become more difficult in 2018 1. Training and development
2. Flexible hours/working from home
3. The recruitment process
87% consider their organisation’s hiring process to 4. Office furniture and design
be candidate friendly
5. IT facilities
The recruitment process
92% 67% 80% 58% 63%
reply to all job applications have a ‘work for us’ feel that their company’s feel that their company’s have an established
website recruitment process is recruitment process is on-boarding program for
transparent quick new employees
These numbers are based on a survey conducted among 789 Dutch Walters People candidates and 186 clients. Of the candidates, 59% were born in
or after 1980, 55% were female and 45% were male. Of the clients, 76% were born before 1980, 63% were male and 37% were female. Please contact
netherlands@walterspeople.nl for more information about this survey.
6 | Walters People Salary Survey 2018
SALARY SURVEY
Accounting & Finance
Hiring volumes for contract finance roles showed strong An increasing number of organisations are
growth in 2017. Driving forces behind this were the focusing on internal training programs and traineeships
prosperous economy and organisations’ increased need for graduates in order to fill these mid level roles.
for business information. Employers were confronted Analytical and IT savvy graduates will be highly sought
with skills shortages at all levels of seniority. Shared after to provide organisations with in depth business
service centers were accountable for a large share of information, in roles such as data analyst and junior
hiring activity in the contract finance market, as many report analyst. Candidates in this field are often
of them expanded due to the favourable economy. recruited by organisations already when they are just
With many shared service centers located in low halfway through their Master’s degree.
wage countries, increased complexity in reporting
processes urged organisations to move their shared Contract salaries for Bachelor graduates will develop
service centers back to the Netherlands. The growth in the same pace as 2017, with increases from 5 to 10%.
of shared service centers’ presence in the Netherlands Master candidates at both entry and junior level will see
boosted contract demand for accounts payable and salary increases of around 10%.
accounts receivable officers, financial accountants and
GL accountants. A way for employers to confront the challenges of the
candidate short market is to shorten their recruitment
Finding talented finance professionals will become process by offering candidates temporary-to-permanent
an even greater struggle in 2018. Bachelor and Master contracts. Offering flexible working hours,
candidates with 1-3 years’ working experience are opportunities for training and development and clearly
particularly scarce. These professionals are needed mapped out career paths can also serve as competitive
mostly to fill roles as junior accountant and junior advantages in the war for talent.
controller.
7 | Walters People Salary Survey 2018
ACCOUNTING & FINANCE CONTRACT SALARY PER ANNNUM EUR (€)
ROLE
2017 2018
Accounts Payable Team Leader 40 - 50K 40 - 50K
Accounts Payable Specialist 35 - 45K 37 - 45K
Accounts Payable Administrator 25 - 35K 30 - 37K
Accounts Receivable Team Leader 40 - 50K 40 - 50K
Accounts Receivable Specialist 35 - 45K 37 - 45K
Credit Controller 35 - 40K 35 - 40K
Junior Credit Controller 25 - 35K 30 - 35K
Senior Financial Administrator 40 - 50K 40 - 50K
Payroll Officer 40 - 50K 40 - 50K
Graduate (Bachelor/Master) 30 - 40K 33 - 43K
Graduate (MBO/Secondary Vocational) 25 - 35K 27 - 37K
NB: Figures are basic salaries exclusive of benefits/bonuses unless otherwise specified. 8 | Walters People Salary Survey 2018
Banking & Financial Services
Many banks and financial services firms continued The flourishing real estate market will continue to
to undergo restructuring in 2017, causing job cuts at push the already strong need for contract finance
the operational and front office level. However, the professionals with experience in this sector.
implementation of new regulations lead to a spur in Contract professionals in banking will see moderate
contract hiring for roles like junior compliance officer, salary increases. Most contract roles in banking are at
junior risk analyst and underwriting support officer. graduate level, where supply of candidates is still able
to meet demand. Contractors working in the real estate
The highest mobility was seen among finance or trust sector will see salary increases of 5 to 10%, as
professionals in the trust sector. Many professionals candidates with specific knowledge of these sectors are
chose to switch to a business or financial control role increasingly difficult to find.
after 2-3 years in the trust sector. As control positions
are more widely available due to the favourable
economic conditions, the trust sector is facing gaps,
boosting contract demand in this field.
We will see a continued need for contract finance
professionals that support back office teams to get their
processes compliant with new regulations. Contract
finance professionals with an understanding of IT
and big data will also see high demand for their skills
as banks move towards more data driven reporting
processes.
9 | Walters People Salary Survey 2018BANKING & FINANCIAL SERVICES CONTRACT SALARY PER ANNNUM EUR (€)
ROLE
2017 2018
Payment Officer 30 - 35K 32 - 37K
Accounts Receivable Officer 30 - 35K 32 - 37K
Accounts Assistant 32 - 37K 35 - 40K
Underwriting Support 30 - 35K 32 - 37K
Junior Risk Analyst 35 - 40K 35 - 40K
Junior Credit Analyst 37 - 42K 37 - 42K
Junior Compliance Officer 35 - 40K 35 - 40K
Junior Asset Manager 35 - 40K 35 - 40K
Junior Trader 35 - 40K 35 - 40K
Financial Accountant 42 - 47K 45 - 50K
NB: Figures are basic salaries exclusive of benefits/bonuses unless otherwise specified. 10 | Walters People Salary Survey 2018Management Support
Driven by economic growth, hiring levels rose in 2017, Language skills and experience in international
particularly for secretarial and HR support professionals. environments will be highly sought after, particularly
Employers faced a candidate short market, with demand for executive and management support roles, as well as
for management support professionals outstripping HR administration and recruitment coordination roles.
supply. For management support roles, employers are keen to
source candidates with a Bachelor’s degree.
The retail, IT, manufacturing and FMCG sectors were
particularly active in terms of generating demand for Salaries will continue to rise throughout 2018, but
contract management support candidates, as they candidates may prioritise benefits, travel distance,
expanded in line with the strengthening economy. In personal development and flexible working ahead of
response to this growing demand, employers raised remuneration. With demand for candidates outstripping
salaries to attract and retain talent. supply, employers must ensure that their hiring
processes are quick and efficient to avoid losing talent
Throughout 2018 demand for business support to rivals.
professionals will continue to rise as organisations
look to scale up in response to favourable economic
conditions. Employers will target Bachelor and Master
students before they graduate to fill junior roles,
offering good conditions and benefits. Mid-level
professionals will also be in high demand.
11 | Walters People Salary Survey 2018MANAGEMENT SUPPORT CONTRACT SALARY PER ANNNUM EUR (€)
ROLE
2017 2018
Secretarial & Office Support
Executive & Personal Assistant 35 - 53K 39 - 58K
Management Assistant 26 - 38K 28 - 39K
Office Manager 30 - 45K 32 - 46K
Office Assistant 26 - 32K 28 - 34K
Legal Secretary 28 - 40K 29 - 42K
Receptionist 23 - 31K 23 - 31K
HR Support
Human Resource Assistant 28 - 40K 29 - 41K
Human Resource Generalist/Advisor 35 - 52K 36 - 53K
Corporate Recruiter 32 - 56K 35 - 58K
Recruitment Coordinator 26 - 36K 28 - 38K
Training Coordinator 27 - 40K 30 - 42K
Learning & Development Coordinator 30 - 45K 35 - 50K
NB: Figures are basic salaries exclusive of benefits/bonuses unless otherwise specified. 12 | Walters People Salary Survey 2018IT
Demand for IT professionals soared in 2017, particularly Subsequently, salaries will continue to rise, with junior,
for junior and entry level staff. Employers faced skills newly qualified IT professionals able to command
shortages for candidates matching this profile, with significant pay increases. While IT bachelors graduates
many looking overseas to secure IT professionals to fill will be sought after, employers are aware that these
support roles, both from the EU and elsewhere abroad. candidates are in extremely short supply and are
Professionals with experience working with Cloud prepared to be flexible, taking on MBO graduates
solutions were particularly sought after as employers instead. Sourcing talent from other countries will remain
invested heavily in these solutions. a popular strategy to combat skills shortages, not only
from the EU but elsewhere as well.
While in-house roles were available, the bulk of
demand came from IT outsourcing firms as these grew In addition, recent high profile cyber attacks have
in popularity with businesses in the Netherlands. These created demand for specialists in this area at all levels
outsourcing firms were forced to compete for junior including junior, newly qualified professionals.
qualified IT staff forcing up salaries as a result.
Salaries will continue to rise in response to pressure
Throughout 2018 IT support staff will remain highly on talent pools, but candidates will look for more than
sought after, with outsourcing companies responsible remuneration when choosing a role, with travel distance
for the bulk of demand, based in shared service centres and long term job security being high priorities.
throughout the Netherlands. We expect IT functions
which were previously based overseas to continue
being brought back to the Netherlands as businesses
struggle with an absence of control, lack of flexibility
and unexpected costs when outsourcing abroad.
13 | Walters People Salary Survey 2018IT CONTRACT SALARY PER ANNNUM EUR (€)
ROLE
2017 2018
Junior System Administrator 30 - 35K 32 - 36K
Medior System Administrator 35 - 40K 37 - 42K
Senior System Administrator 40 - 58K 42 - 60K
Junior (Functional) Application Manager 30 - 35K 32 - 36K
Medior (Functional) Application Manager 35 - 40K 37 - 42K
Senior (Functional) Application Manager 40 - 58K 42 - 60K
Junior Network Administrator 32 - 37K 34 - 39K
Medior Network Administrator 37 - 42K 39 - 45K
Senior Network Administrator 42 - 60K 45 - 62K
1st line IT Helpdesk 23 - 26K 23 - 27K
2nd line IT Helpdesk 26 - 32K 28 - 34K
3rd line IT Helpdesk 32 - 40K 34 - 42K
NB: Figures are basic salaries exclusive of benefits/bonuses unless otherwise specified. 14 | Walters People Salary Survey 2018Supply Chain
We saw high demand for temporary candidates in 2017, junior professionals who can be grown into
as many companies were still unwilling to commit to management roles.
sourcing permanent staff.
With employers facing candidate shortages, salaries will
Demand was highest from the pharmaceutical, IT, retail, rise in 2018 across all levels of seniority, but attracting
FMCG and manufacturing sectors, while the growth of top talent will also require employers to offer structured
shared service centres in the Netherlands also played career development, particularly into managerial
a key role in creating demand for talent. In the case positions.
of shared service centres, demand was spread across
junior, mid-level and senior professionals.
In 2018 companies will continue to leverage big data to
analyse their supply chain processes, aiming to create
logistics processes which are as efficient and seamless
as possible to minimise cost, improve capacity and
reduce risk.
The ability to trace goods will continue to improve
and more companies will move to fully integrate their
network of suppliers and customers. In light of these
aims, candidates with strong analytical and process
management skills will be in demand, particularly those
who are willing to take ownership over projects and
processes. Foreign language skills will also be highly
sought after as employers look to build international
supply chains and many firms will focus on sourcing
15 | Walters People Salary Survey 2018SUPPLY CHAIN CONTRACT SALARY PER ANNNUM EUR (€)
ROLE
2017 2018
Supply Chain Manager 42 - 63K 44 - 66K
Demand & Supply Chain Planner 36 - 60K 40 - 63K
Logistics Analyst 38 - 60K 42 - 64K
Buyer 38 - 58K 40 - 60K
Operations Manager 36 - 55K 38 - 60K
Supply Chain Coordinator 31 - 44K 31 - 44K
Export Associate 26 - 42K 27 - 43K
Data Entry 23 - 31K 24 - 32K
Order Management Specialist 28 - 40K 30 - 44K
Inside Sales Support/Representative 25 - 45K 28 - 45K
Customer Service Representative (multilingual) 24 - 35K 25 - 37K
Customer Service Team Lead/Manager 31 - 44K 32 - 45K
NB: Figures are basic salaries exclusive of benefits/bonuses unless otherwise specified. 16 | Walters People Salary Survey 2018ABOUT US
7 | Walters People Salary Survey 2018We specialise in the recruitment of temporary and The Robert Walters Group
temporary-to-permanent employees for financial,
banking & financial services, management support, Robert Walters was founded in London in 1985, and is a
supply chain and IT roles. We aim to find the perfect global specialist professional recruitment consultancy
match as fast as possible: the ideal candidate for our focused at the mid to senior level.
client and the most suitable job for our candidate.
Walters People operates in Belgium, France, the With a global presence in 28 countries, Robert Walters is
Netherlands and Spain. From our offices in the the ideal recruitment partner for both national and
Netherlands, we focus primarily on the Amsterdam, international assignments. The Robert Walters Group
Eindhoven, Rotterdam and Utrecht regions. operates three businesses under the following brands:
Robert Walters (permanent and interim management
The strength and success of Walters People is a direct recruitment), Walters People (contracting) and Resource
result of our consultants´ passion, energy and dedication Solutions (recruitment process outsourcing).
to finding the right match between client and candidate
in the shortest amount of time.
18 | Walters People Salary Survey 2018ROLES WE RECRUIT FOR
Accounting & Finance Management Support
• All-round Finance • Executive & personal assistant
• Assistant Controller • Secretary
• Credit Controller • Office manager
• Accounts Payable • (Legal) secretary
• Accounts Receivable • HR & Recruitment support
• Graduate Positions (Bachelor/Master/MBO) • Management assistant
• Receptionist
Banking & Financial Services • Data Entry
• Accounting • Graduate (Bachelor/Master)
• Accounts Payable
• Accounts Receivable Supply Chain
• Underwriting • Operations Manager
• Risk Analyst • Demand & Supply Chain Planner
• Credit Analyst • Logistics Analyst/Third Party Logistics
• Compliance Officer • Supply Chain Co-ordinator
• Inside Sales Support
IT • Export Associate
• System Administrator • Sales Representative
• Application Administrator • Order Management Specialist
• Network Administrator • Customer Service Representative (multilingual)
• IT Helpdesk (1st/2nd/3rd line)
19 | Walters People Salary Survey 2018“I have relied on Walters People for finding new finance talent
for six years and they have never disappointed. Their
consultants are competent and professional. Their high
involvement and thorough understanding of the role and
the company they recruit for is what leads to very successful
hires.”
— Nicole de Haan, HR Business Partner at
Club Logistics Services
“ The Walters People consultants are truly focused: they are
responsive, proactive and have a good understanding of our
corporate culture. Furthermore, they care about their working
professionals: they build a relationship with them, meet them
on a regular basis and ask them for feedback.”
— Anouk Snel, Staffing Team Lead NEMEA at NetAPP
“ I love working with Walters People because of their personal
touch and flexible approach. If the right candidate comes by
in the evening they will send you a WhatsApp message or
give you a call to discuss. My consultant always finds the
right professional within the agreed time frame, while this
process sometimes takes weeks with other agencies.”
— Erik Vendel, Manager Customer Financial Services
Benelux & Nordics at FedEx
20 | Walters People Salary Survey 2018WHY WE’RE DIFFERENT 1. We’re specialists Due to our strong specialisation, we have accumulated specific employment market and industry knowledge related to the positions we recruit for. This enables us to provide our clients with optimal advice and introduce the right candidates to them. 2. Team-based culture We work in teams. This means that candidates have access to a wide range of opportunities, and clients are presented the professionals that best fit the job. 3. Speed and quality We introduce the right candidate within 24 hours. Providing rapid, high-quality service is what drives us and sets us apart. 4. Candidate oriented We focus on our candidates. All our consultants conduct an average of eight interviews each week, and check at least two references for each candidate that we introduce. We personally know the candidates in our network and we are aware of their qualities and ambitions. We test their knowledge, language and interpersonal skills and take their ambitions into consideration when looking for a new job. 21 | Walters People Salary Survey 2018
ACADEMY
A strong focus on skill development and career By offering online and offline development opportunities
progression runs through our business, both internally to our candidates, we help them progress their career
and towards our candidates. Our relationship with them and build a long-term relationship with them. This is
does not end when they start a new job or assignment. how we truly empower their working life! Our clients
We keep coaching them and arrange workshops to instantly benefit from engaged and motivated staff with
expand their professional skills. continuously improving skills.
Walters People Academy is an e-learning platform that Visit www.walterspeople.nl/academy to view the full
we developed in partnership with renowned institutes training catalogue or contact academy@walterspeople.nl
Marcus Verbeek, NTI and Artra. Our working professionals for more information.
can participate in a range of certified online courses for
free and whenever it suits them. The training catalogue
offers both short courses and complete training modules
in, for example, MS Office, business English/German/
French, financial administration and time management.
22 | Walters People Salary Survey 2018DIRECT START Most companies will regularly experience a situation where their accountant, receptionist or PA is unable to work in the middle of a busy period. Walters People Direct Start offers a solution. Not only will we find the right candidate within a very short time frame; following an initial meeting with the candidate, we offer employers an immediate 4 hour trial. This will allow both parties to evaluate if this is the right fit. Satisfied with the candidate? Great! We’ll set up everything to guarantee a quick start in your company. Do you feel that the candidate is not a perfect match for the job? No problem. The 4 hours of work delivered will not be invoiced and we will find another candidate that better meets your expectations. Our candidates are always thoroughly interviewed by a Walters People consultant. In addition, we check at least two references for each candidate that we propose to you. 23 | Walters People Salary Survey 2018
CERTIFICATIONS
ISO, the guarantee for quality policy NEN 4400-1
Robert Walters Netherlands and contracting specialist The NEN 4400-1 certificate is part of the quality mark
Walters People Netherlands are ISO-9001 (quality issued by the Dutch Labour Standards Foundation (SNA).
policy) and ISO-14001 (environmental policy) certified. This is a national, very high-quality and independent trust
This status is also a reward for the quality mark for all companies based in the Netherlands that
management system at the Robert Walters Group, make employees available for work. Employment
recognised as being one of the leading international agencies with this trust mark have their (personnel)
recruitment organisations. administrative systems in order, pay their taxes and
social contributions on time, and employees hired
ABU through these agencies are authorised to work in the
The Federation of Private Employment Agencies (ABU) Netherlands.
represents the interests of employment agencies in the
Netherlands. ABU members must satisfy high standards Great Place To Work
for quality. This includes requirements relating to Robert Walters and Walters People are featured on
workplace safety, rules of conduct, employment the list of ‘Best Workplaces’. Great Place to Work surveys
conditions and the payment of social premiums and the levels of confidence, pride, and enjoyment within
contributions. This represents a guarantee for employers organisations. The list of Best Workplaces in the
and temporary employees that ABU members offer Netherlands is determined by employees’ answers to a
quality, safety and financial reliability. Since members 58-statement questionnaire as well as an evaluation of
undergo a screening process periodically, continuous workplace policy. Only organisations that achieve the
quality is guaranteed. As a member of ABU, we apply our highest scores on both parts of the research can hold the
own General Terms and Conditions. title ‘Best Workplace’.
24 | Walters People Salary Survey 2018CONTACT
Amsterdam Rotterdam
Huib-Jan Verhoef Ellora van Woerkom
Finance & Accounting, ellora.vanwoerkom@walterspeople.nl
Banking & Financial Services
huib-jan.verhoef@walterspeople.nl
Weena 690
Melissa Rutjes 29e verdieping
Secretarial & Management Support, 3012 CN Rotterdam
Supply Chain +31 (0)10 799 80 90
melissa.rutjes@walterspeople.nl rotterdam@walterspeople.nl
Roselle de Kruijk Utrecht
IT
roselle.dekruijk@walterspeople.nl Sicco Wiersma
sicco.wiersma@walterspeople.nl
WTC, Tower H 3rd Floor
Zuidplein 28
1077 XV Amsterdam Regus, Blok D
+31 (0)20 7969 040 Graadt van Roggeweg 328-334
amsterdam@walterspeople.nl 3531 AH Utrecht
+31 (0)30 799 08 10
Eindhoven utrecht@walterspeople.nl
Harm Crompvoets
harm.crompvoets@walterspeople.nl
Begijnenhof 4-6
5611 EL Eindhoven
+31 (0)40 799 99 12
eindhoven@walterspeople.nl
www.walterspeople.nl 26 | Walters People Salary Survey 2018A NEW PERSPECTIVE ON RECRUITMENT
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