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RMBI
N E W S I S S U E 17
AU T UMN /
W I NT E R
2017
p2 p3 p4
RMBI Care Co. Investing in our Getting to know the
rated top dementia Associations
employer facilities of Friends
by staff
Caring is our way of life
www.rmbi.org.uk
Send your comments about this issue or any suggestions for future issues of RMBI News to marketing@rmbi.org.uk or write to us at RMBI News Team, 60 Great Queen Street, London WC2B 5AZ. If you would like an audio version of RMBI News, please email marketing@rmbi.org.uk or contact us on 0207 596 2400. CONTENTS 1 Message from Mark LLoyd, MD / News in brief 2 RMBI Care Co. rated top employer by staff 3 Investing in our dementia facilities 4 Getting to know the Associations of Friends 6 Taking action against dementia with Alzheimer’s Society 7 RMBI Care Co.’s first care village is coming to Berkshire 8 Masonic Charitable Foundation 9 Friendships blossom at Zetland Court 10 New Values Statement
BUILDING FOR NEWS
THE
FUTURE IN BRIEF
In 2017, we have spent around £2m on building Surrey residents awarded
improvements at some of our Homes. This has Legion d’Honneur
included redecoration, boiler and window Two RMBI Care Co. residents have
replacements, as well as more specialist work such as received a Legion of Honour award,
creating new dementia services. We now have over the highest decoration in France,
280 placements dedicated to dementia care and these which was awarded to all surviving
numbers are likely to increase. We’re committed to D-Day veterans. Jim Humphries, 98,
investing in our services to ensure our Homes remain received his award at Shannon Court
fit for the future. At present, we are looking to create in Hindhead in a special ceremony
new ‘dementia streets’ at Devonshire Court in which coincided with the 300th
Leicester and James Terry Court in Croydon. Anniversary of Freemasonry in June.
Godfrey Wilshire who lives at James
We are fortunate as we continue to benefit from legacies, Terry Court received his award in
donations and Festival funds as well as the generosity time to mark his 100th Birthday
of our hard working Associations of Friends who help this year.
to enhance the quality of life for our residents. I visited
Connaught Court in York recently to see some of the One of the UK’s longest
newly refurbished areas and enjoyed a Caribbean themed married couples mark
event in one of the Dementia Support Houses at the their 77th anniversary
Home. The music, food, entertainment and atmosphere Residents Ethel and Richard McMillan
amongst staff and residents was great to experience. celebrated their 77th Anniversary in
July. The couple, who live at Prince
We are also looking at new opportunities in 2018 and Edward Duke of Kent Court in Essex,
plan to build a new care home for up to 72 people, marked the special occasion with
which will replace Lord Harris Court in Wokingham, residents, family and staff at the
Berkshire. I am pleased to say that residents, families, Home. The oldest married couple
staff and the local Masonic community are fully known in the UK are thought to
supportive of the new Home which will be built, subject have celebrated 80 years of marriage
to planning approval. Alongside the new care home, earlier this year.
we are also looking to build a number of Assisted Living
apartments for people who may need some support but New Impact Report
wish to live more independently, with a Our Impact Report 2016/17 is now
proposed launch date of 2021. available, highlighting some of our
biggest achievements over the past
I hope you enjoy this issue with year, as well as our current projects
more stories from our residents, and plans for the future. You can also
staff and charity activities over read more about what life is like at an
the last few months. RMBI Home from our residents’ and
relatives’ stories. Request a copy by
emailing marketing@rmbi.org.uk or
visit www.rmbi.org.uk to view the
digital version.
Mark LLoyd
Managing Director
RMBI NEWS AUTUMN / WINTER 2017 1
RMBI CARE CO. RATED
TOP EMPLOYER BY STAFF
An employee survey* at RMBI Care Co. carried out earlier
this year has revealed a high level of employee satisfaction.
Over 800 staff members took part in the survey conducted
by Agenda Consulting on behalf of the charity.
Staff members were asked to RMBI Care Co. as a good place Development initiatives,
share their views across 11 to work; 85% telling us they including our Leadership and
different work areas including would willingly put in extra Management development
Communication and Change, effort to help the organisation. at all levels. We enhanced our
Cultures, Values and Wellbeing induction programme for all
and Quality of Service. RMBI The findings have been new joiners and feedback from
Care Co. received a high benchmarked against data this year’s survey shows that this
Employee Engagement collected from 15 similar care has been well received by
Index score of 83% which organisations in the UK and our employees.
was recognised by Agenda show that RMBI Care Co.
Consulting with a special award staff are more satisfied with “We now also offer all care
for positive engagement levels. their pay, working tools home staff a comprehensive
and equipment, training Employee Assistance
Amongst the findings, 90% and leadership, than the Programme which they
of respondents said the work average benchmark for receive from their first day
they do gives them a feeling of similar organisations. of employment. We are
personal achievement, whilst committed to being
91% said they are given the Louise Bateman, Human an employer of choice and
necessary training to do their Resources Director at RMBI creating a working
job effectively. The survey Care Co. said: “Over the past environment where staff
also revealed that 81% of three years we have invested are listened to, feel
employees would recommend in our Learning and supported and valued.”
90% 81% 90% 82%
of staff said of people of staff said of people
the work they would they are given said they are
do gives them recommend the training proud to tell
a feeling of RMBI Care Co. as necessary to people they
personal a great place do their job work for RMBI
achievement. to work. effectively. Care Co.
* RMBI Care Co. Staff Survey 2017, based on 815 responses.
2
INVESTING IN OUR
DEMENTIA
FACILITIES
Albert Edward Prince
of Wales Court launches
new areas for people
with dementia
Left: David Innes, Chief Executive,
MCF, Mark LLoyd, Managing Director,
RMBI Home Albert Edward Prince RMBI Care Co. and Sir Paul Williams,
of Wales Court in Porthcawl, Chairman of RMBI Care Co., Gareth
Mid Glamorgan has opened a Jones, Provincial Grand Master of South
new Dementia Support House Wales Province. Above: Deputy Home
and range of facilities for people Manager Nina Stephens with resident
Vivienne Williams at Prince Michael
living with dementia. of Kent Court.
The new area officially to support the new facilities. was named in memory of
opened on 24 June to mark RMBI Care Co. is also investing resident Marjorie Baker, whose
the 300 Years’ Anniversary £750k in 2017 for extensive family donated
of Freemasonry. Designed to remedial works at the Home. to the project.
support older people with
complex needs, facilities include A new street themed “Over the past few years, we
additional nursing rooms with garden for Prince have been looking at all
overhead hoists, a palliative care Michael of Kent Court aspects of the Home to see
suite and specially equipped how we can make the most
bathrooms. E Wyndham Powell, Residents at Prince Michael of each space so that it is
a new Dementia Support of Kent Court have been meaningful to our residents.
House, features 12 bedrooms, enjoying their new ‘street By recreating this street of a
reminiscence areas, themed themed’ garden, which is bygone era our residents
corridors, kitchen diners and an set in the Jersey Dementia living with a dementia can
internal courtyard with sensory Support House at the Home relate to this period in time
plants and seating. in Watford, Hertfordshire. through reminiscence. It
The unique garden was enhances their sense of
The works have been funded launched in July to support wellbeing and gives residents
by the Masonic Benevolent residents with dementia. purpose by providing daily
Fund of South Wales who activities that are familiar
donated £300,000 The new-look garden called and mean something to
Barnato Street, features a level them,” says Home Manager
crossing with traffic lights, post Beverley Roberts.
office, café, bus shelter, signage
and telephone booth from the The project was funded by
1960’s era. A traditional flower a number of supporters,
stand has been named ‘Lizzie’s including the Barnato Lodge
Flowers’ after former Home No. 2265 Benevolent Fund
Manager Elizabeth Corbett, who donated £30,000 and
who helped create the garden the Association of Friends of
concept and Marjorie’s Bakery Prince Michael of Kent Court.
RMBI NEWS AUTUMN / WINTER 2017 3
GETTING TO KNOW
THE ASSOCIATIONS
OF FRIENDS
We’re always looking for reasons to celebrate life
and the people living and working in our Homes.
The Associations of Friends, who support each of our
care homes, work tirelessly throughout the year and
often in the background alongside the Homes’ teams,
to enhance the quality of life for our residents.
“We have two major Each Home’s Association of Ambulance and the local
fundraising events during the Friends help to organise a community to join residents,
year, a Spring Fair in May and variety of events to support families and staff. Wales Air
a Christmas Fair in December,” RMBI Homes, bringing an Ambulance brought a special
says David Barber, Chairman opportunity for people to surprise on the day when they
of the Association of Friends come together to socialise with landed a helicopter near the
of Prince George Duke of Kent residents and staff as well as Home’s grounds. Guests also
Court in Chislehurst, and a fundraise along the way. enjoyed a range of stalls selling
member of the Friends for local cheeses and wines and
over 17 years. “In addition, At Queen Elizabeth Court in family entertainment included
we organise a Strawberry Tea Llandudno, Conwy, the Home’s a choir and mini quad bikes for
in June, where we source the Association of Friends helped to children.
strawberries locally and get our raise a whopping £20,000 for
scones from a neighbourhood the Home during their summer Activities Coordinator Gary
bakery. The residents really look fair, which also coincided with Carr said: “It was a hugely
forward to the event.” the 300 Years’ Anniversary successful event and provided
of Freemasony this year. The a great opportunity for the
“
Home invited local charities residents, families and the local
including Blind Veterans UK, St community to get together
David’s Hospice and Wales Air to celebrate 300 Years of
It was a hugely successful event and
provided a great opportunity for the
residents, families and the local
community to get together to celebrate
”
300 Years of Freemasonry.
Gary Carr Activities Coordinator at Queen Elizabeth Court
Left: Staff at a 1950’s party at Prince George Duke of Kent Court.
4 Far right: Resident Patricia Neville doing the hoopla.
Freemasonry. arts, pet therapy sessions and Left: Resident Joan Mailing at Prince
I don’t think day trips. George Duke of Kent. Above: The
we’ve ever had a Tenovus choir performs at Queen
Elizabeth Court’s Summer Fair.
bigger event at the Home Being a member of the
and are hugely grateful to our Association of Friends has
Association of Friends for enabled David to understand
their support.” what it means to be an
older person in unfamiliar
Speaking of what motivates surroundings. “I can support
David as a member of the people to help them feel
Friends, he says: “Working with they are not alone and
the Home’s staff for the benefit that each person
of residents is an immensely is valued,” says David.
satisfying experience. It enables “It has proved to
us to directly help our Brethren me that giving
and their dependants to have a money is important
better quality of life.” but giving time
for the benefit of
The Association of Friends of others is far more
Prince George Duke of Kent rewarding.”
Court has helped to buy items
such as wheelchairs specially If you are interested
adapted for use in the Home’s in becoming a
minibuses, a TV screen in the member of the
nursing area and entertainment Associations of Friends
system to provide enhanced and supporting one of
music facilities at the Home. our Homes, please contact
They work closely with Susan the Secretary of your local
Goodrich, the Home’s Activities Association of Friends. If you
Coordinator and each year are a member of the Friends or
the Friends raise in excess of a volunteer at an RMBI Home
£7,000 to support the variety and would like to share your
of entertainment offered from story, please write to us at
themed parties to creative marketing@rmbi.org.uk.
RMBI NEWS AUTUMN / WINTER 2017 5
TAKING ACTION AGAINST DEMENTIA WITH
ALZHEIMER’S
SOCIETY
To help raise awareness of dementia, we have
teamed up with Alzheimer’s Society to encourage
all staff members to become a ‘Dementia Friend.’
The Dementia Friends initiative, Anne Child, Pharmacy and Sara-Jane Little, Programme
set up to change people’s Dementia Specialist Lead at RMBI Partnerships Officer at
perception of dementia, Care Co., leading the awareness Alzheimer’s Society said:
encourages everyone to activity said: “We’re really excited “Alzheimer’s Society’s
learn a little more about the about getting involved with Dementia Friends programme
condition by attending a face- Alzheimer’s Society’s Dementia is the biggest ever initiative to
to-face information session, or Friends initiative. Around change people’s perceptions of
by watching an online video. one million people will have dementia. It aims to transform
Those who wish to become dementia by 2025 and this figure the way the nation thinks, acts
more involved can also sign up is projected to rise to over two and talks about the condition.
to become a Dementia Friends million by 2050. We support
Champion and run their own over 1,000 older people across “Whether you attend a
sessions to help educate others. 17 care homes in England and face-to-face information session
Wales and we believe that people or watch the online video,
Staff members at RMBI can still live full and meaningful Dementia Friends is about
Care Co.’s Zetland Court in lives with dementia. It’s vitally learning more about dementia
Bournemouth have shown their important however, that we and the small ways you can
support by becoming Dementia create a better understanding help. From telling friends
Friends, while other team in the wider public to recognise about the Dementia Friends
members have joined together the symptoms of dementia and programme to visiting someone
and are planning to climb the how it can affect people, so you know living with dementia,
Great Orme in Llandudno to that we can really support those every action counts.”
raise awareness. living with the condition.” Below: Staff at Zetland Court have
signed up to become Dementia Friends.
6
RMBI CARE CO.’S
FIRST CARE VILLAGE
IS COMING TO BERKSHIRE
If you’ve ever wondered what care homes will be like in the future, so
have we. At RMBI Care Co., our development team is always looking
at our how our services can and will evolve over time, catering to
different generations as well as a variety of complex care needs.
Our first care home of leisure facilities. The new care ensure that our environments
the future can be seen in home will be built alongside continue to be suitable for
our plans for Lord Harris the current Home at Lord people living with dementia
Court in Berkshire where, Harris Court and will replace and other complex needs,”
subject to planning it upon completion. said Mark LLoyd, Managing
permission, we will develop Director, RMBI Care Co.
a care village concept. “We’re delighted to announce
the plans of RMBI Care Co.’s “In addition, we want to
The proposed care village will first care village in Berkshire. address the needs of older
consist of a residential care This concept is becoming people who may require
home for up to 72 people with increasingly popular as the some support but still wish to
nursing care and dementia needs of our older population live independently, which is the
support, as well as over 70 are evolving and changing over focus of our Assisted Living
Assisted Living apartments and time. While we still need apartments and
some bungalows for people traditional residential bungalows,”
who require some support care, we are now Mark adds.
but who wish to live more looking at the
independently. It will also future of our
have a restaurant and other services to
Plans for the new
care home at Lord
Harris Court in Berkshire.
RMBI NEWS AUTUMN / WINTER 2017 7
MASONIC
CHARITABLE
FOUNDATION
Have you heard of the Masonic
Charitable Foundation? Above: Jean and her family were
supported by the MCF.
You already know that at RMBI Jean’s husband was a into a Masonic care home.
Care Co. we provide high quality Freemason and after he passed The whole process was seamless,
care for older members of the away, she moved in with her and the staff were lovely
Masonic community, but did daughter Lindsey. The family throughout. The nurses were
you know that many of our first got in touch with the MCF ready to greet mum at the
residents may also be eligible for when Jean’s mobility started door and were reassuring and
support through the Masonic to deteriorate and the charity welcoming from the start.”
Charitable Foundation (MCF)? provided a rise and recline chair.
It may be reassuring for you to
The MCF builds better lives for “The chair made such a know that if any resident in one
Freemasons and their families difference to Mum’s life, but of our Masonic care homes is
by encouraging opportunity, being a carer meant I didn’t no longer able to fund their
promoting independence and get to spend much time with my care, they can continue to live
improving wellbeing. Not husband, so the MCF agreed to in our Homes as long as we are
only are Freemasons living fund respite care to give us the able to support their needs.
in our Homes potentially chance to go away together as Beyond this, all Masonic
eligible for support – so too a couple. Unfortunately, Mum’s residents and some of their
are their married, life or care needs changed and I was close family members may be
widowed partners, and their no longer able to care for her at eligible for a wide range of
grandchildren under the age of home – it was at this point we grants and other services from
25 and in full-time education. started to discuss Mum moving the MCF, including:
Financial support Health & Wellbeing
• Essential daily living costs • Medical treatment
• Help through a personal crisis • Mobility aids & home
• Funeral bills adaptations
• Emergency home repairs • Counselling
Educational expenses Care
for children • Masonic care homes
• University scholarships • Respite care
• Support for exceptional • Guidance & support from
talent professional advisers
Can the MCF help you? Call today to find out at 0800 035 60 90 or email help@mcf.org.uk.
8FRIENDSHIPS BLOSSOM
AT ZETLAND COURT
Located a few minutes’ walk from the sandy beaches in Bournemouth,
Zetland Court is home to Jenny Withenshaw and Jean Best. Jean
and Jenny have developed a special friendship since living at the
Home and are currently planning a week’s cruise together along
the River Rhine in Germany.
Jenny, 91, came to live at Speaking about daily life at Residents Jean and Jenny
Zetland Court in May 2016 from the Home, Jean says: “I enjoy of Zetland Court.
Somerset with her husband playing scrabble, bingo and
Dennis. She was born in doing quizzes with Jenny.
Germany and moved to England We like to go shopping,
in 1950 where she worked as a join trips out on the mini
nurse in Liverpool. Dennis was bus and we often go out
a Freemason of Wen Lodge in to lunch together.
North Wales and Northbourne
Lodge in Bournemouth where Jenny also enjoys Jean’s
he was an Almoner for several company and looks
years. Sadly, Dennis passed away forward to playing scrabble
“
in December 2016. together and having a laugh,
although she jokes that they
Jean, 84, moved to the Home have to hide the cutlery if
with her husband Reg in Jean loses.
February 2014 from their
home in Bournemouth. On most days, we assist Excited about their upcoming
She has two sisters who live holiday together, Jean says:
in Australia with their children the activities team “I’m looking forward to our
and Jean went to visit them last
year for a six-week holiday. serving teas and coffees river cruise on the Rhine for a
week in October. I am so happy
Originally from Lancashire, Jean
to our fellow residents. that Jenny and I get on so well,
wherever we go.”
moved to Bournemouth in 1945
to live with her family and to
We also work three To find out more about our
support her grandfather after her mornings a week in our RMBI Homes, including our
grandmother died. She worked locations, eligibility criteria,
shop, Zetland’s Corner.
”
in an office during most of her advice and information about
career and retired from Barclays paying for care, please visit
Jenny, resident at Zetland Court
Bank in 1993 after 20 years’ www.rmbi.org.uk/how-we-can-
service. Reg, Jean’s husband, help. You can also contact the
was a Freemason at Ethlebert Activities Coordinator Karen Home Manager of the relevant
Lodge in Bournemouth and the Casey, says: “Jenny and Jean are Home, call 020 7596 2400 or
couple enjoyed attending Lodge both a pleasure to be with and email enquiries@rmbi.org.uk
events together in the local area, their help is invaluable. They are where our care team will be
including social evenings and always pleasant and like having able to support you.
ladies’ nights. a laugh or joke.”
RMBI NEWS AUTUMN / WINTER 2017 9Culture, Values, Vision
Delivering professional and individual care
services which make a real difference to
everyday lives.
We are Kind
We are kind to our residents, their families and each other because we are
passionate about how we deliver care. We believe that everyone should be
treated with dignity and their wishes respected at all times.
We are Supportive
We are here to help and be supportive in our approach to care, placing
residents at the heart of all we do. We treat each person as an individual,
recognising the things that are important to them and working as a team
to achieve this.
We are Trusted
We are open, honest and trusted in delivering care to Freemasons, their
dependants and the wider communities. We have been supporting older
people for over 170 years, and we work closely with our residents, their
families and each other to offer a safe environment.
Caring is our way of life
The Royal Masonic Benevolent
Design by nimdesign
Institution Care Company
60 Great Queen Street
London
WC2B 5AZ
Phone 020 7596 2400
Fax 020 7596 2427
Email enquiries@rmbi.org.uk
Registered Charity No 1163245
Company No 1293566
Published in October 2017
www.rmbi.org.uk
RMBI Care Co. is part of the Masonic Charitable
Foundation – a charity for Freemasons, for families,
www.facebook.com/thermbi
for everyone. For more info visit www.mcf.org.uk. www.twitter.com/thermbiYou can also read
