RM ACADEMY GO! FOR YOUR FUTURE - RUBBLEMASTER.COM - RUBBLE MASTER
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EN
RM ACADEMY
GO! FOR YOUR FUTURE
GET THE #RMSPIRIT
RUBBLEMASTER.COM EN
WE SET STANDARDS
"It all started with a vision: we
wanted to make it possible to re-
RM GROUP MORE KNOWLEDGE
cycle C&D waste materials on site.
This innovative idea became an in- FACTS MORE SUCCESS
ternational success, and we are
now the world leader in compact WE HAVE THE BEST
crushing. For the coming year we PRODUCT
have put together a comprehensive BEST TEAM IN
THE INDUSTRY High product quality is the key
offering, because we are creating We live and love long-term partnerships with our COMPANY principle and immutable priority at
the future in the present." customers for the lifetime of their machines. As our PHILOSOPHY RUBBLE MASTER.
partner you are part of the For us it is not just
We are proud to present our train- about machines and
ing catalogue for 2020. technology, it is also ALWAYS ONE STEP
about the people and AHEAD
RM NEXT working together as INNOVATION
We give our partners the tools to ideally support a team to reach our As a pioneer in
Vision becomes reality objectives. crushing, RM is
and sell our products.
ACQUISITION OF MAXIMUS
RM FACTS & USPS
always one step
Gerald Hanisch as 100 % RM subsidiary ahead and offers its
Founder and Managing Director As a shared knowledgebase, the RM Academy con- customers unbeata-
RUBBLE MASTER HMH GmbH ble solutions for even
5 SALES SUBSIDIARIES veys everything from the world of RUBBLE MASTER ALWAYS THERE FOR YOU more versatility:
worldwide - for dealers, service technicians and operators. CUSTOMER ORIENTATION GO! for the
difference.
107 SALES PARTNERS RM experts always find the best solution,
and we are not satisfied until we do.
in more than 110 countries From the RM Academy
to RM Lifetime Support -
EUR 185 MILLION a machine lifetime long.
annual turnover 2019
350 EMPLOYEES
currently in the RM Group
RUBBLEMASTER.COM 3
RM ACADEMY
QUALIFIED FOR SUCCESS
Our training gives you more than expert knowledge on RM crush-
ers and screens. We show you new business fields and sales
opportunities and support your technicians with the knowledge
advantage so they can deliver fast service.
Register today for the training course of your choice. As a sales-
person you will benefit from our sales training courses by expand-
ing your product knowledge. As a technician you will learn all about
INFO & REGISTRATION
RM crushers and screens so you can provide reliable service sup-
port. As an RM operator you will learn the most effective way of
handling machines for maximum on-site performance. RM ACADEMY - more than just training
Visit us at RM Headquarters in Upper Austria at the heart of colleagues from the same industry all over the world. As
You can register using our website at: Europe. Centrally located, here you can see how our mobile a global company, we value exchange of experiences and a
www.rubblemaster.com/rm-academy/sign-up crushers are built. In addition to the subjects covered by your strong network - you too can become a part of it.
training modules, you will also get to know the RM Family and
RM ACADEMY gain valuable insights into our companies and corporate RUBBLE MASTER always welcomes visitors. Training at RM
culture. Headquarters expands more than your professional horizons.
Supported by the RM employees, cultural highlights of the Up-
Simply scan the code RM Academy is more than just a knowledgebase. By attend- per Austrian capital city and Linz as a business location will
and start your career! ing a training module, you can build valuable networks with also be on offer.
RUBBLEMASTER.COM 5
CONTENTS
• RM Group facts P 2-3
Your 3 training paths at RM Academy
• Information and register P 4-5
• Contents P6
PROFESSIONAL
• Training paths P7
PRODUCT SERVICE
LEVEL
SALES P 8-9 CHAMPION CHAMPION
• Basic Sales P 10
• Rental P 11
• Advanced Sales P 12
• USPs P 13
• RM screen line P 14
• Natural stone P 15 NATURAL
USPS PARTS
STONE
• Product Champion P 16-17
ADVANCED
LEVEL
AFTER SALES P 18-19
• Basic After Sales P 20 RM
• Advanced After Aales P 21 RM ADVANCED RENTAL ADVANCED
SCREEN LINE
SCREEN LINE SALES SERVICE AFTER SALES
• RM screen line AS P 22 AS
TRAINING PATHS
• Parts P 23
• Service Champion P 24-25
OPERATOR P 26-27
BASIC
BASIC
LEVEL
BASE
AFTER
ROAD MAP SALES
SALES
• Calendar P 28
• RM Academy training pass P 29 OPERATOR
#keepcrushing • RM Family
• RM Academy - the team
P 30
P 31 Start your career as a salesperson Become the service expert
Become the
RM expert on site
RUBBLEMASTER.COM 7
Training path SALES
RM SALES Start your career as a salesperson
TRAINING
PROFESSIONAL
LEVEL
PRODUCT
CHAMPION
YOUR BENEFITS:
NATURAL
• top training for your salespeople STONE
USPS
• identify sales opportunities
ADVANCED
• identify niche markets
LEVEL
• use the right sales arguments
RUBBLE MASTER PROVIDES THE
• product knowledge
FOLLOWING SERVICES FOR YOU:
•
•
•
identify customer benefits
demo know-how
comprehensive know-how about RM compact
RM
SCREEN LINE
ADVANCED
SALES
RENTAL
SERVICE
• catering for the training participants
We are Family
Every year we visit the RM Headquar-
crushers and the RM screen line • transfer of training participants from Linz airport ters and it always feels like co-
SALES
or Linz railway station and back ming home. We are part of the
• unique evening programme RM family.
BASIC • all training documents
LEVEL
BASE
SALES • RUBBLE MASTER goody bag Pascal Gosselin
Sales Manager Voghel,
Kanada & Product
Champion
RUBBLEMASTER.COM 9
BASIC SALES Course No. RENTAL SERVICE Course No.
SALES95000 SALES96002
Get top training for your salespeople on this 2-day training One of the most successful sales channels for RM is provid-
course. We show you how to identify sales opportunities ing products through a rental fleet. The RM Rental Service
and niche markets and equip you with the right tools. Learn training course explains the hurdles, advantages and back-
the basics of marketing, how to use the sales tools provid- ground knowledge for the successful operation of a crusher-
ed by RM, and gain extensive product knowledge. Immerse and screen-rental fleet.
yourself in the world of RUBBLE MASTER - we look forward
to welcoming you to RM headquarters. Objectives:
Advantages of operating a rental fleet
Objectives: Setting up and running a rental fleet
Top training for salespeople Handover, return & invoicing
Identification of sales opportunities & niche markets
Marketing principles
Using the right sales arguments Combine our half-day training courses
Knowledge of RM sales tools + product knowledge with a Basic or Advanced module.
Start-up know-how
9am - 5pm 1pm - 4pm
SALES
Harald Windner Harald Windner
RM Academy, Linz/Austria RM Academy, Linz/Austria
v FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
11.-12.02. 10.-11.03. 8.-9.09.
DE EN EN 10.02. 9.03. 7.09. 8.10.
DE EN EN EN
RUBBLEMASTER.COM 11
ADVANCED SALES Course No. USPs Course No.
SALES96000 SALES96003
Already familiar with RM products, you will gain even more RM products stand for quality and innovation. Thanks to
of your customers' trust after this training course where RM innovations it is possible for the customers to create
we support you on your way to becoming a product special- advantages by using RM machines. RM USP training shows
ist. Identifying customer benefits as well as understanding salespeople these advantages and how to get them across
the process technology of crushers and screens will be no to the customer in a suitable way.
problem for you after this training course. We show you how
best to create job stories, provide you with machine demo Objectives:
skills as well as comprehensive product training on the RM Advantages of RM crushers compared to
compact crusher and RM screen line. Come to RM Head- the competition
quarters and find out about the RM Family and the RM Spirit.
Insights into the product development of the
Objectives: world market leader
Product training on RM crushers & screens Possible applications for the processed
Demo skills
material
Identification of customer benefits
Knowledge about process technology of
screens & crushers Combine our half-day training courses
with a Basic or Advanced module.
9am - 5pm 9am - 12 noon
SALES
Harald Windner Harald Windner
RM Academy, Linz/Austria RM Academy, Linz/Austria
JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
13.02. 12.03. 10.09.
14.-15.04. 26.-27.05. 6.-7.10. DE EN EN
EN DE EN
RUBBLEMASTER.COM 13
RM SCREEN LINE Course No. NATURAL STONE Course No.
SALES96001 SALES96004
RM relies greatly on highly trained salespeople within the RM crushers and screens can be used for a wide range
organisations of local dealerships to sell its products. The of applications in the processing of mineral materials. Be-
RM screen line training course provides the sales staff cause every application has different requirements and
with the necessary knowledge in the correct application of natural stone processing covers a very wide range, this
RM screen line products and shows the advantages and course provides the special skills required for crushing and
innovations. screening natural stone.
Objectives: Objectives:
RM screen line product range Process technology of crushers and screens
USPs of RM screens and technical aspects of Screen lines
RM screen line products Types of natural stone
Training on process technology of screens Required aggregate sizes
Price per tonne
Combine our half-day training courses
with a Basic or Advanced module.
• 9am - 12 noon I • 1pm - 5pm 1pm - 5pm
SALES
Harald Windner Harald Windner
RM Academy, Linz/Austria RM Academy, Linz/Austria
JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
16.04. 8.10.
EN EN
13.02. 10.09. 16.04.
DE EN EN
RUBBLEMASTER.COM 15
RUBBLE MASTER DATES TIMETABLE
PRODUCT CHAMPION 2020 Product Champion Meetings 2020:
Latin America, Europe, Southeast Asia and USA.
Simply scan the code and receive more
information about the RM Club of Champions.
Become an RM Product Champion!
RM Champions are people who closely identify with the RUBBLE MASTER RM Product Champions…
brand and act as brand ambassadors.
• dentify up to 100% with RM products
Benefit from a worldwide network of specialists by exchanging experi- • visit RM Headquarters with customers
ence across national borders. Members will receive brand new infor- • feel and live the RM Spirit
mation first. RM Champions will be consulted as experts on various • be part of the RM family
subjects. This provides the opportunity to influence the creation of • know the RM network
important ideas and decision making processes based on the latest • possess excellent RM product knowledge
feedback from the market. • know how to demonstrate machinery
• offer first level troubleshooting
• use RM Marketing Tools actively
• are experts in the system sales sector
SALES
• use a range of RM sales tools
• supply RM with interesting job stories
• are performance and service driven
• have sound knowledge of process technology
• have completed all relevant RM Academy training courses
#RMworldwide
RUBBLEMASTER.COM 17
Training path AFTER SALES
RM AFTER SALES Start your career as a service expert
TRAINING
PROFESSIONAL
LEVEL
SERVICE
CHAMPION
YOUR BENEFITS:
• top training for your service technicians PARTS
• knowledge of electrics, hydraulics and pneumatics
ADVANCED
• using troubleshooting routines
LEVEL
• knowledge of options and add-on equipment
RUBBLE MASTER PROVIDES THE
•
•
start-up and demo skills
knowledge of process technology (crushing & screening)
RM
SCREEN LINE
ADVANCED
AFTER SALES
FOLLOWING SERVICES FOR YOU: Best training worldwide
• product knowledge AS The RM Academy represents an important partner
AFTER SALES
• accommodation for the training participants to be able to deliver the best service for our costu-
• catering for the training participants mer all over the world. High quality trainings
• transfer of training participants from provide our service technicians with the
BASIC Linz airport or Linz railway station best tools for a quick and successful
and back customer service.
LEVEL
BASE AFTER
SALES • unique evening programme
• all training documents Flori Pöppel, Head of Rental Fleet,
• RM goody bag Jürgen Kölsch GmbH, Germany
& Service Champion
RUBBLEMASTER.COM 19BASIC AFTER SALES Course No. ADVANCED AS Course No.
AFTER SALES 95400 AFTER SALES 96400
During this 3-day course your service technicians receive During this 3-day course your service technicians receive
the best training for handling our RM products. We pro- the best training for handling our RM products. We provide
vide you with the knowledge you need on machine options you with in-depth knowledge of machine options and add-
and add-on equipment as well as troubleshooting routines. on equipment as well as troubleshooting routines. Find out
Learn the basics of start-up and RM demo skills as well as more about hydraulics, electrics, PLC programming and
knowledge of hydraulics and electrics. Immerse yourself in engine technology. Immerse yourself in the world of RUB-
the world of RUBBLE MASTER - we look forward to wel- BLE MASTER - we look forward to welcoming you to RM
coming you to RM headquarters. headquarters.
Objectives: Objectives:
Top training for service technicians Start-up and demo skills
Principles of electrics, hydraulics, pneumatics Knowledge of process technology
Using troubleshooting routines of RM crushers & screens
Independent troubleshooting
AFTER SALES
9am - 5pm 9am - 5pm
RM After Sales Team RM After Sales Team
RM Academy, Linz/Austria RM Academy, Linz/Austria
JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
3.-05.03. 12.-14.05. 3.-5.11.
4.-06.02. 24.-26.03 15.-17.09. DE EN DE
DE EN DE 24.-26.11.
EN
RUBBLEMASTER.COM 21RM SCREEN LINE Course No. PARTS Course No.
AFTER SALES 96401 AFTER SALES 96402
During this 1-day course your service technicians receive Your RM is more than innovative products. RM also
the best training for handling our RM screens. Immerse stands for excellent service. The RM Parts train-
yourself in the world of RUBBLE MASTER - we look forward ing course ensures that dealership personnel under-
to welcoming you to RM headquarters. stand the requirements of the crushing and screen-
ing business and are able to provide the customer
Objectives: with the spare and wear parts they need promptly.
Technical know-how on RM screens
First level troubleshooting i Contact the RM Academy if required - we can also
arrange dates for training courses at your location.
always there
Principles of hydraulics, electrics
Objectives:
for us
Visiting the RM Headquarters is a pleasu-
Technology information advantage for re. The welcome is always effusive and
Combine this half-day training course with the your experts warmhearted. The experienced spea-
Basic module. kers of the RM Academy manage to
Wear part management and
bring this spirit to the trainings all
processing of spare parts orders over the world.
Comprehensive knowledge of
AFTER SALES
replacement parts and stock items
9am - 12 noon Paul Donnelly
Gründer und Direktor,
RM After Sales Team
Red Knight 6, UK
RM Academy, Linz/Austria
Contact us -
JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
27.03. 18.09. we will find the right date for you!
EN DE
Harald Windner
RM Academy, Linz/Austria
RUBBLEMASTER.COM 23RUBBLE MASTER DATES TIMETABLE
SERVICE CHAMPION 2020 Service Champion Meetings 2020:
Latin America and Europe.
Simply scan the code and receive more
information about the RM Club of Champions.
Become an RM Service Champion!
RM Champions are people who closely identify with the RM Service Champions…
RUBBLE MASTER brand and act as brand ambassadors.
• identify up to 100% with RM products
Benefit from a worldwide network of specialists by exchanging experi- • have sound knowledge of
ence across national borders. Members will receive brand new infor- process technology
mation first. RM Champions will be consulted as experts on various • feel and live the RM Spirit
subjects. This provides the opportunity to influence the creation of • be part of the RM family
important ideas and decision making processes based on the latest • possess excellent RM product knowledge
feedback from the market. • possess detailed knowledge in the CRM sector
• are performance and service driven
AFTER SALES
• know how to demonstrate machinery
• offer high level troubleshooting
• know the RM network
• are technology experts
• have completed all relevant RM Academy training courses
• supply RM with interesting job stories
#RMworldwide
RUBBLEMASTER.COM 25BASIC OPERATOR Course No.
Become the
RM expert on site
OPERATOR95800
During this 2-day course your machine operators receive
the best training for handling our RM products. We provide OPERADOR
you with the knowledge of crushers and the additional and
add-on equipment available. This training course also in-
cludes an on-site demonstration with a machine. Immerse
yourself in the world of RUBBLE MASTER - we look forward
to welcoming you to RM headquarters.
Objectives:
Process technology using the RM product range
Fault detection and troubleshooting
Principles of electrics and hydraulics
OPERATOR
9am - 5pm
RM After Sales Team
RM Academy, Linz/Austria
JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
7.-8.04.
21.-22.01. EN 29.-30.09. 13.-14.10.
DE od. 21.-22.04. EN DE
DE
RUBBLEMASTER.COM 27You can register using our website at:
www.rubblemaster.com/rm-academy
ANMELDUNG
RM ACADEMY RM ACADEMY
Simply scan the code
CALENDAR TRAINING PASS
and start your career!
The RUBBLE MASTER training pass is proof of your participation
CAT. COURSE NAME JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC in lectures and site training at the RM Academy. At the end of
11.-12. 10.-11. 8.-9. the event, have your participation confirmed by a stamp and
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Date: tion abo
For more informa .COM/RM-ACADEMY
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RUBBLEMAS
Signed:
RUBBLEMASTER.COM 29RM FAMILY RM ACADEMY
TESTIMONIALS THE KNOWLEDGE BY PROFESSIONALS
Part of the RM Family!
Our RM customers are our best salespeople and we want to use this great po- Head of
Lecturers Organisation
tential to help make this project successful. We need your support as a member RM Academy
of the RM Family!
Which of your customers meets the following criteria?
• shows great enthusiasm for RUBBLE MASTER and is prepared to
share this enthusiasm
• is willing to report on their experience with RUBBLE MASTER at
RM events and RM trade fair stands and to talk to prospective customers
together with an RM salesperson
• spreads the RM spirit with insights into everyday life through job stories Julia Harald Philipp Rene Franz Wolfgang Sandra Justyna
and customer testimonials Wolfschütz Windner Ackerl Bognermayr Gabriel Schwaha Schafellner Midak
ROAD MAP
• is willing to post about RUBBLE MASTER on their social media channels
and share RM postings
• would agree to prospective customers visiting their machinery on site
RM ACADEMY
TESTIMONIALS
Do you know someone who fits this profile exactly? Visit our website and contact us:
It would be great if you can recommend customers to us. rm-academy@rubblemaster.com
Simply scan the QR code and share with us.
RUBBLEMASTER.COM 31419707 RM Academy Extern EN
RUBBLEMASTER.COM
RUBBLE MASTER HMH GmbH
Im Südpark 196, AT 4030 Linz
Tel: +43 732 73 71 17 - 0
Fax: +43 732 73 71 17 - 101
E-Mail: rm-academy@rubblemaster.comYou can also read
