REPORT Toronto Pearson: Making the connections that matter p8 - News and events from the voice of the world's airports - Airports Council ...
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ACI WORLD
REPORT
News and events from the voice of the world’s airports
Toronto Pearson:
Making the connections that matter p8
MAY 2018 www.aci.aero
Contents
AIRPORTS COUNCIL
32
INTERNATIONAL
4 ACI’s regional offices
6 MESSAGE FROM ANGELA
GITTENS
FEATURE AIRPORT
8 Toronto Pearson: Making the
connections that matter 22 The benefits of using new navigation-
al aids for airports
14 ASQ interview feature:
Montréal–Pierre Elliott Trudeau 26 APEX in Safety review at Newark
International Airport International Airport
18 EASi Gates – Express Access Swing SECURITY
intelligent Gates 28 ACI advocating for effective security
standards at the 29th ICAO Aviation
SAFETY Security Panel
20 ACI presents airport policies at the
third ICAO Aerodrome Design and ASQ
Operations Panel 30 The quality journey of an ASQ
survey
14
22
ACI EVENTS
34 ACI Events calendar
MAP: EVENTS AND COURSES
36 Highlighted events and training Editors
GLOBAL TRAINING Angelika Joachimowicz
38 Training calendar Manager, Digital Projects
ajoachimowicz@aci.aero
40 Photo gallery
Hicham Ayoun
Manager, Communications
44 NEW WORLD BUSINESS PARTNERS
hayoun@aci.aero
Airports Council
International
ACI’s Regional Offices
ACI North America ACI Africa ACI Europe
Washington, DC Casablanca Brussels
USA ACI Latin America Morocco Belgium
and Caribbean ACI Asia-Pacific
Panama City Hong Kong
Republic of Panama China
4
ACI EUROPE WORLD
General Assembly
Congress & Exhibition
18-20 June 2018, Square, Brussels, Belgium
Hosted by:
Message from the Director General
Message from Angela Gittens
Director General, ACI World
Set in 2015, the United Nations Sustainable
Development Goals (SDGs) call on the international
community to pledge a plan of action based on
17 global targets. SDG 9, “Build resilient infra-
structure, promote inclusive and sustainable
industrialization and foster innovation,” is directly
pertinent to the airport industry and the economies
that it serves around the globe. Being fundamental
gateways to countries, airports have a significant
role to play in the UN’s SDGs. However, the scale
of current and forecast demand at many airports
clearly indicates a need for increasing levels of
investment to maintain and enhance capacity
at an appropriate level of service quality and to
eventually build more resilient and long-lasting
infrastructures.
As it has been for years, airport operators
continue facing the challenges of upgrading their
infrastructure, adding much-needed capacity passenger mark in 2016 and expected to double
to cope with traffic growth and improving their by 2031 based on a projected growth rate of
service quality to the passengers. While airlines 4.9% per annum, it is imperative for airports to
consistently require additional infrastructure, have a long-term perspective on their business
increased capacity and higher service levels, and ensure capacity improvements. In this
they routinely oppose assuming the cost of dynamic competitive environment, our industry
such provision of airport facilities and services, is encouraged to set competitive charges, offer
disconnecting the request of developing airport incentives and rebates, and invest in quality
to accommodate the current and future demand enhancements to maximize their benefits
from the funding of such development through to effectively meet the challenges of traffic
charges. This is a naïve and immature expectation. growth. The claim by airlines that a reduction
in their airport user fees will create savings for
With global traffic reaching the 7.7 billion passengers is not only unsubstantiated but is
6
belied by past behavior. modernization and development of airport
Gaining the permission to grow and obtaining infrastructure necessary to meet expected
financing are often the major challenges that traffic demand;
airports must address in order to accommodate
• Facilitate cooperative relationships
growth in demand. Calls for tighter and rigid
between airlines and airports rather than
economic regulation for airport charges must be
incentivize conflicts; and
founded on sound principles.
• Recognize that the pre-financing of
The role of regulators and their oversight function infrastructure development is a valid
is to protect the consumer. The application of option for both airlines and airports, as it
competition laws, robust measures of competition allows the lowering of overall financing
and market-power tests on the pricing of airport costs and smoothen charge increases.
services must be data-driven. Heavy-handed forms
of price regulation, particularly in the face of limited Infrastructure is a long-term issue – it takes years to
or no evidence of market power abuse results in design and bring to life and requires the acceptance
allocative inefficiencies which affect economic of a broad range of interested parties. It would
incentives adversely. The penalty is ultimately on be unfortunate for the industry itself to be the
those that depend on airports to accommodate impediment to the accommodation of air service
the demand for passenger and cargo service air demand by pursuing short-term pyrrhic victories.
service. Economic oversight of airports should be
always applied at an optimal level to safeguard the More on this will be discussed at the ACI EUROPE/
long-term interests of the public. World General Assembly, Congress & Ehibition
taking place in Brussels 18–20 June 2018. I look
ACI urges regulators to consider the asset- forward to see you there.
incentive nature of airport businesses and that
any necessary regulatory framework on charges
to be based on the following key principals:
• A proportionate regulatory framework, if
needed, should facilitate and incentivize
commercial agreements between airports
and airlines in a flexible manner, rather
than burdening stakeholders with
unnecessarily strict rules and procedures;
Angela Gittens
• Ensure that all State Members abide by
Director General
the ICAO charging principles and that
ACI World
their national regulations expressly
recognize the need for airport charges to
reflect capital expenditure incurred by the
7
Feature airport Howard Eng, President and CEO of the Greater Toronto Airports Authority (right), and Richard Florida, author, professor and renowned urban theorist, recently took part in a conversation at the Toronto Region Board of Trade on how Toronto Pearson drives economic growth and why enhanced ground connections are key to unlocking the region’s full potential. (Image credit: Sarjoun Faour for Toronto Region Board of Trade) Toronto Pearson: Making the connections that matter Hillary Marshall, Vice President, Stakeholder Relations and Communications, Greater Toronto Airports Authority 8
Against the backdrop of a growing Ontario on the ground and to help unlock the next stage
economy, a booming Greater Toronto of growth for the airport and for Southern Ontario,
Area population and rising air passenger Toronto Pearson is working with world-class
architects and planners, government and other
numbers, Toronto Pearson’s Regional
stakeholders to build a Regional Transit and
Transit and Passenger Processing Centre Passenger Processing Centre that will represent
is the key to unlocking the next era of a significant leap forward in the way that people
growth for the airport and the region connect to the airport, to jobs, to each other and
to the world.
Toronto Pearson is Canada’s largest airport in terms
of total passenger traffic and North America’s Growth for the airport, growth for the region
second-largest airport in terms of international
traffic. The airport is a vital engine of Canada’s To better understand why a ground mobility hub
economy, helping facilitate international business, at Toronto Pearson makes sense, it is important
create jobs and grow tourism. Passenger traffic to realize just how rapidly the airport, the GTA
at Toronto Pearson is forecast to nearly double and the province are growing. Last year, 47.1
over the next 20 years, and with this growth the million total passengers traveled through Toronto
airport’s contribution to Canada’s economy will Pearson, representing an increase of 2.8 million
only increase in kind. passengers (+6.2%) over 2016. Passenger traffic
at the airport has about doubled every two
Of course, growth also brings its share of decades since the 1970s, and by the mid-2030s,
challenges, and for the Greater Toronto Area total traffic at Toronto Pearson will have nearly
(GTA), ground congestion has reached critical doubled again to some 85 million passengers.
levels. To better connect travelers and residents
The GTAA and Metrolinx are partnering to study potential transit connections to the Regional Transit and Passenger
Processing Centre, including the Kitchener rail corridor, Eglinton Crosstown West LRT, Finch LRT, Mississauga’s Bus Rapid
Transit and various local and regional bus service.
9
Feature airport
The GTAA recently launched “The Better We Move” media campaign in support of the Regional Transit and Passenger
Processing Centre initiative, and to raise awareness of the need for enhanced ground connectivity in the Greater Toronto Area.
Toronto Pearson’s commitment to passenger from about 6.8 million between 2010 and 2015 to
service has grown in kind with rising passenger about 8.5 million between 2036 and 2040.
numbers, and we are proud to note that we
were named North America’s best large airport The story for the GTA is no less impressive. The
in 2017 by Airports Council International’s Airport area is projected to be the fastest-growing region
Service Quality programme. This recognition is a of Ontario, with its population increasing by
major milestone for the Greater Toronto Airports almost 2.9 million, or 42.3%, to reach 9.6 million
Authority (GTAA) as it works, under the leadership by 2041. Moreover, the GTA’s share of provincial
of President and CEO Howard Eng, to realize population is projected to rise from 48.3% in 2016
its vision of being the best airport in the world. to 52.7% in 2041.
In fact, the GTAA sees the Regional Transit and
Passenger Processing Centre as part and parcel of More activity, more ground congestion
its commitment to continually offer better service
to its passengers and grow sustainably with the The growing number of people living, working,
communities it serves. playing and moving throughout the region over
the next two decades means that the GTA’s
In terms of the dynamic growth taking place already serious ground congestion challenges will
around Toronto Pearson, Ontario’s population only worsen. While the focus of this conversation
rose 10.6% in 2017, and is projected to grow by generally centres on downtown Toronto, there
30.3%, or more than 4.2 million, over the next 25 are other vital population and job clusters in the
years. What’s more, the provincial economy has GTA that are struggling with congestion.
grown faster than Canada’s and those of all other
G7 nations for the past three years. And good A recent study by a non‐partisan research
news for the future is that the total number of organization, the NEPTIS Foundation, showed
employed people in Ontario is projected to grow that the Toronto Pearson airport employment zone
10Toronto Pearson borders three municipalities and is uniquely situated to connect major job and population areas; even if the
airport didn’t exist, the location makes sense for a ground transportation centre to connect the region.
(AEZ)—the second largest employment zone around the world. By the time they were the size
in Canada after downtown Toronto—currently of the GTHA, New York City and Chicago each had
accounts for about 1 million car trips per day. at least two major ground transportation hubs.
Notably, less than 10% of trips into and out of the Only 10% of passengers take transit to Toronto
AEZ are by transit. Moreover, the West Greater Pearson—compare this to 40% and Amsterdam
Toronto-Hamilton Area (GTHA) generates more Schiphol, 50% at Hong Kong Kai Tak and 60% and
than 4.5 million trips per day. Only 7% of these Shanghai Pudong.
trips are by public transit.
Connecting the region on the ground
Drive times to Toronto Pearson are expected to
rise by an average of 30% over the next 20 years, Toronto Pearson’s Regional Transit and Passenger
and the truth is, Toronto Pearson and the GTA are Processing Centre will take advantage of the
behind the curve when we look at the ground high concentration of travel demand generated
connectivity of other airports and city regions by the airport and surrounding zone; provide an
11Feature airport
competitiveness,” and that “investment in a new
regional transit centre at the airport will only
enhance and reinforce this progress.”
The GTAA has engaged HOK to design the
Regional Transit and Passenger Processing
Centre at Toronto Pearson. HOK is a leader in
sustainable, high-performance design and has
led major aviation and transportation projects at
some of the world’s most travelled international
airports. HOK will lead a design team that
includes WSP Engineers and Weston Williamson
+ Partners, and the initiative will include
engagement with many different stakeholder
groups, including airport partners, government
and local community members.
Hillary Marshall, Vice President, Stakeholder Relations and
Communications, Greater Toronto Airports Authority The GTAA also recently announced that it is
partnering with Metrolinx to study potential transit
connections to the Regional Transit and Passenger
economically critical missing link in the regional Processing Centre. This represents a major step
transit system; connect people to economic toward the goal of better connecting the region to
opportunities in the AEZ; and provide networked itself and to the world, and in the process further
transit service to many of the region’s most driving prosperity across the Greater Toronto Area,
disadvantaged communities. The mobility hub Ontario and Canada at large.
will also stimulate ongoing, high-value economic
activity beyond the AEZ and support the reduction The GTAA, along with stakeholder partners
of greenhouse gas emissions and other pollution. that span the aviation industry, government
and the private sector, is committed to turning
Influential voices have publicly supported the the challenges associated with growth into
project, including former Ontario Minister opportunities for a better-connected region. We
of Transportation Steven Del Duca; Toronto believe that an airport can do more than simply
Mayor John Tory; Mississauga Mayor Bonnie see Canadians off on a journey or welcome them
Crombie; Brampton Mayor Linda Jeffrey; and home. The better we move, whether on the
more. Richard Florida, Director of the Martin ground or in the air, the higher we can all fly.
Prosperity Institute, Professor of Business and
Creativity at the Rotman School of Management
at the University of Toronto and renowned urban
theorist, recently wrote that “having a global
hub airport is fundamental to Toronto’s economic
12BE CUSTOMER READY WITH ACI’S EMPLOYEE
SURVEY FOR CUSTOMER EXPERIENCE (ECE)
A tool specifically designed to help
S
airports be “customer ready” UE
V EN
RE
A survey that can be used year after
N
year ER O
M CTI
O
U S T S FA
C A I T
A measure of employee performance S
and engagement to strive higher E NT
YE ME
O E
PL AG
An ideal complementary tool for EM NG
E
existing ASQ airport members
HIGH MORE INCREASED
KEY BENEFITS OF USING ACI’S ECE
FOR YOUR
FOR YOUR FOR YOUR FOR THE AIRPORT
INDIVIDUAL
PASSENGERS EMPLOYEES COMMUNITY
AIRPORT UNITS
Improved airport Feeling of valued Growth of Unified pursuit of a
experience through contribution and revenues, improved seamless passenger
better relationships belonging to the productivity and experience
with airport airport community employee retention
employees
aciasq@aci.aero +1 514 373 1200 aci.aero/Airport-Service-Quality/ASQ-HomeAirport Service Quality ASQ interview feature: Montréal–Pierre Elliott Trudeau International Airport By Sevda Fevzi, Manager, ASQ Strategic Marketing, ACI World 14
ACI World’s Airport Service Quality (ASQ) What is the mission / vision of Aéroports
programme is now in its 12th successful year and, de Montréal?
as we celebrate this milestone, we are focusing on
how airports are increasingly putting the passenger Our mission is threefold:
at the forefront of the airport experience.
• Provide quality airport services that are
safe, secure, efficient and consistent with the
In 2018, we will be evaluating how the ASQ
specific needs of the community;
programme and its series of optional tools
helps our airport members by guiding high-level • Foster economic development in the Greater
decision-making, optimizing and prioritizing Montréal Area, especially through the develop-
initiatives and closely monitoring customer ment of facilities for which it is responsible; and
experience service levels. • Co-exist in harmony with the surrounding
environment, particularly in matters of
In this edition, we speak with Aymeric Dussart, environmental protection.
Director, Technologies and Innovation at Aéroports
de Montréal. Vision:
For Montréal-Trudeau to expand its role as a
continental gateway and a dynamic hub for
passenger traffic between Europe and the
Americas.
1. What does customer experience mean to the
Montréal-Trudeau Airport?
At Montréal-Trudeau, we aim to deliver a
superior customer experience based on
flawless core passenger services, seamless
processes and establishing an emotional
connection with our travellers. To do this,
we capitalize on operational efficiency, the
use of technology and a local Montréal touch
to deliver a real impact on the passenger
experience.
2. Why is this important to your airport?
Because we want Montréal-Trudeau to be
increasingly perceived by passengers as an
15Airport Service Quality
enjoyable and interesting starting point for their Measurement alone does not serve a purpose.
vacation. In fact, it is exactly what they ask of Collected metrics should be part of a governance
us. For the business traveler, we want to offer process that reviews analytics and acts on opinion
a seamless process that offers the amenities in an effective manner. At Montréal-Trudeau,
needed to work, such as fast Wi-Fi connectivity. a multi-disciplinary customer experience
Finally, for the connecting passenger, we also committee reviews our key indicators and
want to strengthen our ability to provide fast defines action plans to improve the experience.
and enjoyable connections, allowing YUL to be a Also, it is essential to understand the
platform of choice for airlines. relationships between operational measures;
passenger experience and value creation.
3. The Montréal-Trudeau Airport currently For example, by reducing the average wait
subscribes to the ASQ Departures and the time at security by 20%, how will satisfaction
new Arrivals Survey. levels and sales be affected?
A. How is each survey being used to guide C. How does the ASQ programme help
decision-making? to achieve the Montréal-Trudeau
Airport’s objectives?
At Montréal-Trudeau, the ASQ Survey is part
of our portfolio of passenger satisfaction At Aéroports de Montréal, we are committed
measurement tools. We use both the to offering Montréal-Trudeau’s customers a
departure and arrival surveys for benchmarking memorable experience, with a Montréal flavour,
purposes to see how our performance supported by staff who aim for excellence.
compares with that of our peers. In this Quality of service and customer experience has
sense, they perfectly complement an internal been defined as a priority in our strategic plan.
survey program that we have at Montréal- Any initiative supporting these objectives must
Trudeau. We also value the independence of be supported by adequate measurement. The
the methodology and the robust validation ASQ, with its robust methodology and significant
and audit process. This ensures that we number of program participants, supports this
have quality data for decision-making on the objective.
experience of our passengers.
4. The Montréal-Trudeau airport also
B. How are the survey findings used for subscribes to the additional optional
strategic or tactical reasons, and for reports of ASQ Personalised Passenger
actionable plans? Personas, which is one of the enhanced
services derived from the ASQ Departures
programme.
16in 1941, on the site of a former horse-racing
Why was the personalised Passenger track
Personas report chosen amongst all of the
optional reports? Annual passenger numbers in 2017:
18.2 million
The report on Passenger Personas was important
to help us better understand our customer Number of employees:
segments beyond the traditional business traveler More than 30,000 people work on the
/ leisure traveler segments. The determinants of Montréal-Trudeau site
satisfaction vary greatly from one persona to
another and this will allow us to personalize our Did you know? Montréal-Trudeau is one of the
offerings according to each persona’s needs. best - if not the best - airport when it comes
to snow removal operations. On average, it
5. The Montréal-Trudeau Airport recently receives more than 220 centimeters (86 inches)
subscribed to the customized ASQ Passenger of snow per year! And thanks to the knowledge
Personas blended with Customer Journey of its employees and the equipment it uses, it
Mapping. How do you anticipate the use of only takes between 20 minutes per runway to
the findings of this new customized service? remove the snow.
The passenger process in an airport is generally ——————————————————————
designed in the rightful interest of optimizing
the processing time. However, if some steps Twitter: @aeroportsMTL
were to be more critical for some groups than Facebook: @Aéroport Montréal-Trudeau Airport
others, we wanted to know how to adapt the Instagram: @mtltrudeau
steps to the needs of these customers. There
are moments of truth for our customers and if
they are missed, it could be difficult to renew
their experience afterwards. We anticipate that
this study will provide a better understanding of
these situations.
Airport code: YUL
What year your YUL airport opened: Montréal–
Trudeau Airport officially opened its runways
17World Business Partners EASi Gates – Express Access Swing intelligent Gates By Greg Fordham, Managing Director, Airbiz 18
Imagine flying without waiting at the departure moving walkways, air-conditioned spaces, toilets,
gate. What if you could browse the shops, have gate lounges or other facilities – nor does it require
a meal or relax in your airline lounge until it was specialised equipment, such as buggies, to assist
time to board? What if a self-driving vehicle was passengers with mobility constraints. Airports
waiting for you, ready to transport you directly will also be able to increase flexibility in their
from the terminal to your aircraft? operations. Swing gates will be possible without
multi-level concourses and complicated corridors,
Express Access Swing intelligent Gates - EASi as the autonomous vehicle facilitates the swing
Gates - is a new concept developed by Airbiz that between international and domestic operations.
could deliver this experience. Evolving out of
research into smart bussing for low-cost airlines, Airlines will be able to keep their staff in the main
the concept is now considered to be an innovative terminal building rather than scattered throughout
low-cost alternative to conventional expensive long concourses, and staff will not be required
long concourses or piers. at the gate to facilitate the boarding process.
Passengers can remain in the main common
Passengers are transported via an autonomous departures retail area until it is time to board the
vehicle along an elevated structure above the aircraft, meaning more dwell time, less walking
apron at the sill height of the aircraft. A simple, and decreased stress. The autonomous vehicles
hydraulically operated “gang plank” integrated provide weather-protected access to the aircraft
with the aircraft docking guidance system and no safety or security issues by not having
enables them to board their flight directly from passengers at ramp level.
the autonomous vehicle. Similar to a “people
mover” station, a dual doorway system at the This innovative concept holds the potential to
gate provides a securely controlled pathway for increase safety and efficiency for airports and
departing and arriving passengers. airlines, while decreasing cost and creating a
superior experience for passengers.
The space under the elevated structure can be
used to park the aircraft tug and other servicing
vehicles, while apron lighting, aircraft docking
guidance systems and other facilities can
be mounted on the structure. A lightweight
canopy can provide weather protection over
the link between the autonomous vehicle
and aircraft and even extend over the forward
aircraft servicing zones.
Airports will find that the concept enables them
to minimise their capital investment and operating
costs. At the outset, the concept requires no walls,
19Safety
ACI presents airport policies
at the third ICAO Aerodrome
Design and Operations Panel
By RC Raman, Manager, Airport Safety and Operations, ACI World
The third meeting of the Aerodrome Design methodologies.
and Operations Panel (ADOP) was held at the
International Civil Aviation Organization (ICAO) Airport Master Planning (AMP): ACI submitted
headquarters, in Montreal, from 26 to 29 March written comments on the proposed Annex 14
2018. ACI World staff participated along with amendments on Airport Master Planning (AMP),
members from the Heathrow, Kansas City and which included recognizing the airport operator’s
Schiphol airports. need for airline inputs, drivers for the state to
request a master plan, required only at capac-
ACI presented papers on: ity-constrained airports (rather than all airports).
ACI remarked that the scope of airport master
Taxiway nomenclature: General support for plans is much broader than Annex 14 issues
this paper was expressed; however, the panel and includes commercially confidential material
proposed to keep only the high-level Standards normally not shared by the airport operator. ACI
and Recommended Practices (SARPs) in Annex introduced references to ICAO’s Policies on
14 and place the rest in guidance material. ACI Charges for Airports and Air Navigation Services
and IFALPA worked on the amendments to the (Doc 9082) and Annex 9—Facilitation. These
SARPs, which were unanimously agreed. points were accepted.
Progress report by Wildlife Hazard Other topics concerning airport interests
Management Expert Group (WHMEG): This
group led by ACI is tasked with reviewing With the introduction of the Folding Wing Tip
the Airport Services Manual, Part 3—Wildlife (FWT) concept by Boeing for the 777X, which
Control and Reduction to be consistent with the will be operational by 2020, amendments were
PANS-Aerodromes and taking account of new proposed to Annexes 4 and 14, PANS-ATM and
technologies. The panel acknowledged the work PANS-Aerodromes. The Concept of Operations
carried out by the group. ACI’s Wildlife Hazard prepared by Boeing was shared.
Management Handbook was appreciated in this
regard, with a special mention of risk assessment The final draft of the ICAO Ground Handling
20Manual has been submitted to ICAO.
Signage for airport construction was discussed, and
the ICAO Secretariat referred to the ACI Managing
Operations During Construction Handbook and
other ACI handbooks as good references.
The Global Reporting Format (GRF) for runway
friction reporting was discussed with reference
to friction measurements, multiple contaminants
reporting and pavement evaluations. The ICAO
Secretariat informed that the GRF symposium
would be held in Montreal from 26 to 29 March
2019 with ACI as co-organizer.
The current ACN/PCN Pavement classifica-
tion methodology is being revised. The Panel
agreed on an applicability date of 2024 to give
sufficient time for airports to be trained in the
new evaluation method.
Papers on revised definitions for Instrument
and Non-instrument runways, requirements for
Stop Bars and No Entry Bars, requirements for
Rescue and Fire Fighting for general aviation
operations, Surface Movement Guidance and
Control Systems, Runway Starter Extensions,
Aircraft Detection Systems for obstacle lighting, ICAO ADOP3 sessions in progress
amendments to Annex 14, Volume II—Heliports,
etc., were deliberated.
The Flight Operations secretariat explained the
new Concept of Operations for Performance-
based Aerodrome Operating Minima. This is
expected to increase airport capacity, especially
during low visibility operations.
Anyone interested in further information may
contact rcraman@aci.aero
21Safety The benefits of using new navigational aids for airports By David Gamper, Director, Safety, Technical and Legal Affairs, ACI World and, Ken Allcott, Airfield Planning Manager, Sydney Airport Corporation Limited 22
For well over half a century, the Instrument signals. The flight checking regime for the GBAS
Landing System (ILS) was the only radio system is less disruptive for the conventional
navigation aid for precision approach and ILS. At Sydney, instead of six ILS units being
landing. In recent years, however, a new system flight checked separately, only one flight check
known as GLS, standing for GBAS Landing is required for the GBAS validation.
Systems, has emerged from the research
and development arena into operational use, The GLS display in the cockpit mirrors that of an
accompanied by suitable aircraft equipage. ILS display, and pilot training to facilitate GLS is
GLS “augments” signals from standard Global not onerous.
Navigation Satellite systems such as GPS and
GLONASS, thereby giving sufficient precision In 2005, Sydney Airport in conjunction with
and reliability for use for precision approach Qantas and Airservices Australia installed a GBAS
and landing. Ground-based Augmentation unit to facilitate GLS approaches culminating in
Systems (GBAS) sited at an airport provide a the first B737 approach in 2006.
real alternative to ILS, supporting the full range
of approach and landing operations. Current GLS approaches were conducted under strictly
GBAS installations provide Category I (CAT-I) controlled conditions authorised by the Civil
precision approach service, and ongoing work Aviation Safety Authority (CASA). By 2009,
is targeted at providing GBAS Approach Service Qantas had flown over 2,000 approaches.
Type-D (GAST-D) service for operations in what
used to be called ILS CAT-III minima. ICAO The GBAS at Sydney airport was officially
has just published international standards for
GAST-D operations.
To illustrate the benefits of GLS
implementation, the following has been
provided by Sydney Airport
A Ground-based Augmentation System (GBAS) is
a facility that enables the provision of Category I
Precision Approaches. A single GBAS can provide
up to 49 approaches within its coverage area,
and if runway thresholds need to be displaced
for extended periods can be readily reconfigured
to provide an approach to a displaced landing
The GBAS unit facilitates ILS-like approaches to all
threshold.
runway ends at Sydney Airport
The GBAS unit can be located away from the
immediate runway environment eliminating
areas normally required to protect the ILS
23Safety
commissioned for operational service in 2014. to two runway ends where previously no precision
In the months immediately following, commis- approach procedures were available. It is planned
sioning statistics indicated that 36% of A380 that GBAS units will be installed at Brisbane
aircraft and 52% of B738 aircraft were performing Airport in the future.
GLS operations at Sydney Airport. The number of
aircraft performing GLS approaches has steadily Sydney Airport and Australian airports in general
increased since commissioning. are currently investigating options available to
achieve Category II approaches to further exploit
Sydney Airport is fortunate in that the fleet mix this technology.
is relatively modern. Nearly all B737 aircraft
are GLS-equipped, many A380 aircraft are also
equipped and all the new generation aircraft such
as the B787, B747-800, and A350 come equipped
with GLS as standard.
GLS has provided several benefits to operators
over the conventional ILS approaches. In the case
of an ILS approach, the signals are often disrupted
by the previous aircraft landing or departing. The
GLS approach is immune from this interference,
and the stability of the guidance is enhanced over
the ILS.
In general terms, a GBAS unit is about the same
cost as an ILS installation but a GBAS unit can
provide up to 49 ILS-like approaches to multiple
runways. Currently, the flight inspection regime
for GLS is similar to ILS as it is convenient for
the flight inspection aircraft to perform this
inspection whilst operating on the aerodrome.
However, it is recognised that the frequency
of flight inspections could be extended signifi-
cantly beyond the requirements for ILS checks.
This reduces the capacity implications of flight
checks.
In 2017, Airservices Australia installed a GBAS
unit at Melbourne Airport facilitating precision
approach guidance for suitably equipped aircraft
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in Airport Management
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Media Partner
Look out for 2018 Gateway course venues
/www.iap.aero
AMPAP Administrator
www.IAP.aeroAPEX APEX in Safety review at Newark International Airport By Juan Manuel Manriquez Viñas, Manager, APEX in Safety, ACI World 26
Spring came with a breeze of knowledge and • runways
an exchange of best practices with ACI North • taxiways
America, where the APEX in safety team • aprons
conducted the first of three reviews with Port • fire station
Authority of New York and New Jersey (PANYNJ). • training facilities
• wildlife hazard management
From 9–13 April 2018, Newark Liberty International • markings
Airport (EWR) hosted an APEX in Safety review. • pavement
The team was composed of experts from the • electrical maintenance
ACI North America regional office and six interna- • documents
tional airports: • manuals
• procedures
1. London Heathrow International Airport (LHR)
2. Vancouver International Airport (YVR) Discussions between the teams and different
3. Montréal–Pierre Elliott Trudeau stakeholders included regulation compli-
International Airport (YUL) ance and best practices with an emphasis on
4. Dallas-Fort Worth International Airport (DFW) Safety Management System (SMS) within the
5. Miami International Airport (MIA) organization.
6. Seattle International Airport (SEA)
The review concluded with a detailed debriefing
The APEX team, led by Juan Manuel Manriquez at the end of the week providing PANYNJ with
from ACI World, was thrilled by the dedication a roadmap towards the SMS implementation as
and commitment demonstrated by EWR and well as best practices for safety and operations,
PANYNJ management and staff. leaving behind great synergy among EWR staff.
“The APEX Team for EWR provided “The primary role of safety leaders is to walk
unprecedented value and subject matter expertise their people into the future, the APEX team
for airport safety. The comprehensive review certainly has ensured that EWR will be at the
of Part 139, SMS, ARFF and wildlife resulted in forefront of SMS and that we, as safety leaders,
recommendations to guide the safety system are invovled in this effort” Julio Pereira, Manager,
implementation. We believe the relationships and Aeronautical Services, EWR.
partnerships developed over the week-long study
will endure for years to come” stated Lisa Gardner, The APEX team is now working on a full report
Manager, Regulatory and Operational Support, that will provide EWR detailed information
Aviation Department, PANYNJ. about the observations and recommendations
discussed during the review.
During the weeklong review, the APEX and EWR
teams reviewed: For more information about the APEX in Safety
programme, visit the website or email at APEX@
aci.aero.
27Security ACI advocating for effective security standards at the 29th ICAO Aviation Security Panel By Nicholas Ratledge, Manager, Security, ACI World Nina Brooks, Director, Security, Facilitation and IT, ACI World and Nicholas Ratledge, Manager, Security, ACI World in attend- ance at ICAO AVSEC Panel in Montreal, Quebec 28
Representatives from ACI World recently that States should allow for a range of measures
concluded the 29th ICAO AVSEC Panel from suitable for specific operational environments,
19–23 March 2018 in Montreal. With 45 different provided they have equivalent outcomes.
working papers presented, the Panel discussed a
wide range of subjects, from insider threats to the The Panel reviewed proposals for new Annex 17
new Global Aviation Security Plan (GASeP). As a Standards to address insider threat. There was
permanent observer to the Panel, ACI advocated broad agreement on some proposals, such as
for the interests of our airport members to ensure the screening of staff using methods capable
sustainable, risk-based, efficient and effective of detecting explosives (in line with passenger
security operations. screening). However, there was much discussion
on a new standard for 100% screening of staff.
ACI World’s role While a number of States supported this change,
others believed that the current Standard
ACI presented updates on the Smart Security was sufficient, and that States should be able
programme and highlighted some of its to determine their own measures provided
achievements and activities for 2017, asking they reached the same security outcome. The
States for ongoing support for the programme. question was not resolved will be subject to
The paper was well received: the Panel strongly further discussion.
encouraged the programme to continue and
recognized the value of industry and states Cyber security continued to be a topic of debate.
working together. In collaboration with other Panels, ICAO will
determine the best course of action with a goal
As a contributor of GASeP, ACI presented some to develop an organization wide strategy on cyber
key activities undertaken in the past year, such as security. ACI will monitor progress on this and
development of a handbook on landside security, will be actively participating in any work related
new training courses and ACI Airport Excellence to this matter.
(APEX) in Security. The Panel was appreciative
of the work ACI has been doing to support the
GASeP and encouraged States to continue to
work with industry.
An ACI paper was presented looking at improving
technological resources and fostering innovation,
highlighting that not all solutions are applicable or
practical in all airport environments. The paper asked
States to promote outcome-focused approaches
when implementing new and enhanced measures.
The panel agreed that not all measures are suitable
for all types of airport operations and recommended
29Airport Service Quality
The quality journey of an
ASQ survey By Arison Rajasingam, Quality Control
Analyst - ASQ, ACI World
30ACI’s Airport Service Quality (ASQ) programme is What happens at each level of the
now in its 12th year. As airport membership grows, quality system?
alongside with the various product offerings,
Arison Rajasingam, Quality Control Analyst at Level 1 of the quality system reviews 100
ASQ, explains how ACI maintains integrity to different checkpoints focusing on the distribution
ensure that the benchmarking and findings from of surveys during a quarter. This is to ensure that
the ASQ departure survey remain one of the the surveys collected represent a true sample
highest quality deliverables the industry has to of domestic/international traffic, months, days,
offer in passenger surveys. hours and passengers. All participating airports
are reviewed each quarter for their adherence to
What you should know about ASQ all the checkpoints in this level. A total of nearly
departure survey? 600,000 questionnaires (or passenger surveys)
are reviewed annually.
ACI’s ASQ is a global benchmarking programme
that measures passenger satisfaction during Level 2 consists of 26 checkpoints that focus on
travel through an airport. Participating airports how airports collect their surveys. Airports can
receive quarterly results based on data collection be randomly selected for Level 2 verification
that is conducted throughout the year. or specifically chosen if an airport flags quality
checkpoints reviewed in Level 1, displays a
Did you know? significant increase in quarterly scores, constantly
displays high scores across multiple quarters or
This one-of-a-kind programme boasts one of ranks high in their region/size.
the most extensive quality systems applied to
a passenger survey programme. ASQ applies a A key checkpoint in Level 2 is handwriting
three-level quality funnel process which combines analysis. Each quarter, the ASQ quality team
both remote and on-site auditing to review a total selects airports and visually inspects the physical
of 157 unique checkpoints. copies of passenger surveys. The uniqueness of a
passenger’s handwriting is used to authenticate
Is it necessary and what is the added value of the written responses.
this quality system?
Complementing remote audits in Levels 1 and 2
Our mission is to provide reliable data that is a is the on-site evaluation which constitutes Level
true representation of airports’ service quality. We 3 of quality system. For this step, ACI engages
deliver on this promise by using a proactive quality a third-party auditing firm to observe that data
system that detects anomalies in data collection collection follows ASQ guidelines. On-site
with regard to the “who, when, where and how” evaluation is conducted over two days and auditors
of the survey methodology. The number of quality verify 31 different checkpoints.
checkpoints, airports reviewed and audits play an
important role in the early detection and assurance
of quality data.
31Airport Service Quality How does the ASQ team facilitate airports’ adherence to guidelines? ASQ team members work closely with airports to ensure the integrity and quality of their data by providing guidelines, training and quality tools. One of the newest items in the ASQ tool kit is the distribution criteria tracker. Airports can now monitor if their survey collection satisfies the ASQ distributions rules (domestic/international traffic, month, day) in real time and adjust their data collection to meet guidelines. Join ASQ in taking a proactive approach to quality and delve deeper into understanding your customer’s needs. 32
YoU Are An ACI
AIrPorT ServICe QUAlITY
(ASQ) AWArD WInner!
“Aperi atem eos volum qui volupturi nonempos con
conserumquam si vent. Aque consecepudae ommos aut
pedignatiur?
Congratulations
YoUr PASSenGerS hAve SPoken
Um non nit, nonseruptas id ut libus at quatur accaborem
Airports Council International (ACI) World congratulates the
doluptate prae invende llupta aut aciatur iberume
winners of the 2017 Airport Service Quality (ASQ) Awards.
turestios num sunt et abore.”
The annual ASQ Awards recognize and reward
The most demanding judges in the industry have deemed your airport to be
among the very best in the world!
the best airports in the world according to ACI’s
The ACI ASQ Award is the airport industry’s most respected award,
ASQ passenger
demonstrating yoursatisfaction
team’s ability to survey.
consistently They
deliver a best in class
customer service experience at your airport.
represent the highest possible accolade for
airport“Please
operators and are an opportunity to
accept my personal congratulations on your ASQ award, ACI’s
recognition of your airport’s exceptional and sustained delivery of
celebrate the commitment of airports
outstanding customer service. worldwide
to continuously
We see ever-greaterimproving the airports
competition among passengerand with it increasing
pressure to optimize performance across the operation, especially when
experience.
it comes to the passenger experience. Today’s airport managers must
respond to the passenger’s demand and expectation for superior customer
service.
Your airport’s results in the 2015 ASQ Survey demonstrate your
professionalism, commitment and success in delivering that high level of
customer service. Your airport is a credit to our industry and I thank you
For more information or to see the 2017 ASQ Award
and your team for a splendid achievement.”
recipients, visit aci.aero/ASQ-awards.
Angela Gittens, Director General, Airports Council International (ACI World)
.ACI Events
ACI Events calendar
May—November 2018
ACI-NA LEGAL AFFAIRS SPRING CONFERENCE ACI CUSTOMER EXCELLENCE
ACI-NA ANNUAL CONFERENCE & EXHIBITION
2—5 May 2018 San Francisco, CA
30 September—02 October 2018 Nashville, TN
ACI-NA JUMPSTART® AIR SERVICE THE TRINITY FORUM
DEVELOPMENT PROGRAM 31 October—01 November 2018 Shanghai, China
3—6 June 2018 Cleveland, OH
ACI-NA BUSINESS OF
AIRPORTS CONFERENCE —————————————————————————
11—13 June 2018 Portland, OR
For a full listing of ACI events, please visit
28TH ACI WORLD ANNUAL GENERAL www.aci.aero/events.
ASSEMBLY AND 28TH ACI EUROPE
GENERAL ASSEMBLY, CONGRESS
AND EXHIBITION
18—20 June 2018 Brussels, Belgium
ACI CUSTOMER EXCELLENCE
GLOBAL SUMMIT
10—13 September 2018 Halifax, NS, Canada
34TH
SA DA
VE TE
E
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE
31 October – 1 November 2018 • Shanghai, China
Hosted by
Platinum partners
Organised by
15 Years | 2002-2017
-
For more information please email Sarah@MoodieDavittReport.comACI Events and Global Training map
Key events and courses
Highlighted events and training
March—June 2018
28th ACI World Annual General
Assembly and 28th ACI Europe
ACI-NA Legal Affairs General Assembly, Congress
Spring Conference and Exhibition
2—5 May 2018 18—20 June 2018
San Francisco, CA Brussels, Belgium
ACI-LAC Annual
Assembly & Conference
12—14 November 2018
Miami, FL
AIRLINE MANAGEMENT FOR
AIRPORT PROFESSIONALS*
4—8 June 2018
San Diego, USA
GSN 1 - SAFETY
MANAGEMENT SYSTEMS
25—29 June 2018
Montego Bay, Jamaica
Events
Training/courses
*Can be taken as an elective for the Airport Management
Professional Accreditation Programme (AMPAP)
For additional information please contact us at training@aci.aero
36AIRPORT HR MANAGEMENT*
25—29 June 2018
Athens, Greece
The Trinity Forum
31 October—01 November 2018
Shanghai, China
PASSENGERS WITH REDUCED
MOBILITY WORKSHOP
17—19 September 2018
Kuala Lumpur, Malaysia
AIRPORT SECURITY
OPERATIONS
16—29 July 2018
Johannesburg, South Africa
37Global Training
Training calendar
Safety ACI-ICAO MANAGEMENT OF AIRPORT SECURITY*
23—27 July 2018 Montreal, Canada
GSN 6 – AERODROME AUDITING AND COMPLIANCE
NEW! CERTIFICATE IN AIRPORT SECURITY
4—8 June 2018 Riga, Latvia
Online
AERONAUTICAL STUDIES AND RISK ANALYSIS
25—29 June 2018 Port of Spain, Trinidad and Tobago Customer Experience
GSN 1 - SAFETY MANAGEMENT SYSTEMS IMPLEMENTING BRANDED CUSTOMER SERVICE
25—29 June 2018 Montego Bay, Jamaica PROGRAMMES AT AIRPORTS
4—8 June 2018 Nairobi, Kenya
GSN 5 - ADVANCED SAFETY
MANAGEMENT SYSTEMS PASSENGERS WITH REDUCED MOBILITY WORKSHOP
2—6 July 2018 Montego Bay, Jamaica 17—19 September 2018 Kuala Lumpur, Malaysia
GSN 4 - WORKING WITH ANNEX 14 DEVELOPING A CUSTOMER SERVICE CULTURE
9—13 July 2018 Kuala Lumpur, Malaysia AT AIRPORTS*
1—5 October 2018 Bucharest, Romania
ACI-ICAO AERODROME CERTIFICATION*
6—10 August 2018 Montreal, Canada
Economics
NEW! FOREIGN OBJECT DEBRIS (FOD) PREVENTION
AIRLINE MANAGEMENT FOR AIRPORT
Online PROFESSIONALS*
4—8 June 2018 San Diego, USA
Security AIRPORT FINANCIAL MANAGEMENT
QUALITY MANAGEMENT IN AIRPORT SECURITY 9—13 July 2018 Munich, Germany
4—8 June 2018 Bucharest, Romania
ACI-ICAO USER CHARGES*
AIRPORT SECURITY OPERATIONS 10—14 September 2018
16—20 July 2018 Johannesburg, South Africa Port of Spain, Trinidad and Tobago
38Environment Operational & Technical
CERTIFICATE IN AIRPORT AIRPORT COLLABORATIVE
ENVIRONMENTAL MANAGEMENT* DECISION MAKING (A-CDM)
Online 18—22 June 2018 Gimpo, South Korea
AIRPORT ENVIRONMENTAL MANAGEMENT* AIRPORT COLLABORATIVE
DECISION MAKING (A-CDM)
17—21 September 2018 Panama City, Panama
12—16 August 2018 Abu Dhabi, United Arab Emirates
Leadership and AIRPORT OPERATIONS DIPLOMA PROGRAM
Management: Online
AIRPORT HR MANAGEMENT* —————————————————————————
25—29 June 2018 Athens, Greece
*Can be taken as an elective for the Airport
Management Professional Accreditation Programme
AIRPORT MASTER PLANNING
(AMPAP)
23—27 July 2018 Incheon, South Korea
For additional information please contact us at
AIRPORT EXECUTIVE LEADERSHIP
PROGRAMME (AELP)*
training@aci.aero
12—17 August 2018 Cincinnati, USA
DIPLOMA IN LEADERSHIP ESSENTIALS
Online
CERTIFICATE IN PROJECT MANAGEMENT
Online
39Global Training Photo Gallery Airport Safety Management Systems Implementation, 12 – 16 March 2018, Kona, USA GSN 1 - Safety Management Systems, 12 – 16 March 2018, Durban, South Africa 40
GSN 4 – Working with Annex 14, 12 – 16 March 2018, Port of Spain, Trinidad and Tobago
Security and Facilitation, 12 - 16 March 2018, Bangkok, Thailand
41Global Training Airport Safety Management Systems Implementation, 19 – 23 March 2018, Hilo, USA Airport Security Operations, 19 – 23 March 2018, Bucharest, Romania 42
GSN 3 – Emergency Planning and Crisis Management, 19 – 23 March 2018, Riga, Latvia
GSN 1 - Safety Management Systems, 25 – 29 March 2018, Abu Dhabi, United Arab Emirates
43World Business Partners
New World Business Partners
Google Cloud Platform is a suite
of cloud computing services that
runs on the same infrastructure
GOOGLE, INC. that Google uses internally for its
Region: North America end-user products, such as Google
Level: Airport Related Business Search and YouTube. Alongside a set
of management tools, it provides
Address: 1175 Borregas Avenue a series of modular cloud services
Sunnyvale, CA 94089-1306 including computing, data storage,
data analytics and machine learning.
Website: cloud.google.com
Contact: David Andrzejek, Google
Email: andrzejek@google.com
Phone: (650) 740-4381
Horizon Retail Construction is one
of North America’s leading general
contractors for tenant improvement
HORIZON RETAIL CONSTRUCTION construction. Our scope of work
Region: North America includes: new location build-outs,
Level: Gold open and closed store, remodels,
white box work, rebranding, roll
Address: 1500 Horizon Drive
outs and more. We are licensed in
Sturtevant, WI 53177
all 50 states and a full-service firm
specializing in every stage of the
Website: www.horizonretail.com
construction process.
Contact: Madeline S. Nerad,
Marketing Analyst
Email: MadelineN@horizonretail.com
Phone: (262) 865-6278
44I-SEC International Security B.V. was
established in 2005. I-SEC specializes
in the provision of advanced aviation
security services worldwide.
These include security consulting and
I-SEC INTERNATIONAL B.V security handling: security profiling,
Region: Europe checkpoint screening, HBS screening,
Level: Gold cargo security, and other services.
In addition, the company provides
Address: Langer Kornweg 34D, Haus 2
standard as well as tailor-made
65451 Kelsterbach
training courses for security staff and
Germany
management.
Website: : www.i-sec.com
Contact: Glenn Murphy, Executive
Managing Director
Email: g.murphy@i-sec.com
Phone: +00491624049054
Uber is a peer-to-peer ridesharing,
food delivery, and transportation
network company headquartered
in San Francisco, California, with
operations in over 600 cities.
UBER TECHNOLOGIES, INC.
Region: North America
Level: Platinum Plus
Address: 1455 Market Street,
Suite 400
San Francisco, CA 94103
Website: www.uber.com
Contact: Zachary Matthews,
Senior Manager, Business
& Corporate Development
Email: zachary@uber.com
Phone: (952) 380-8247
45World Business Partners
We provide mechanical, electrical,
plumbing, fire protection, commissioning
and information technology design
VOLTAIR CONSULTING services. Our firm provides quality
ENGINEERS, INC. assurance from conceptual design through
Region: North America construction administration and project
Level: Silver closeout. With buildings that range from
schools to airports, our engineers and
Address: 220 W 7th Ave., Suite 210 technical staff provide design services
Tampa, FL 33602 associated with renovations, additions
and new construction.
Website: https://voltairinc.com
Contact: Julius Davis,
President and CEO
Email: jdavis@voltairinc.com
Phone: (888) 891-9713
Our company name underlines our
leading position in the display market
and our role as a complete display
NEC-DISPLAY SOLUTIONS solutions company - NEC Display
OF AMERICA, INC. Solutions for more efficiency and
Region: North America individual productivity, for the best
Level: Gold return on investment (ROI) and
investment protection.
Address: 7540 Zanzibar Lane N
Maple Grove, MN 55311-3725 Whatever your needs are, NEC Display
Solutions has the right product. No
Website: : www.necdisplay.com other vendor today can offer such a
Contact: Paul Redding, Business comprehensive and solutions-oriented
Development Manager portfolio as NEC Display Solutions has
Email: predding@necdisplay.com today. NEC Display Solutions brings
Phone: (952) 380-8247 together experts in the industry and
offers a single point of contact to
provide total display solutions for
a variety of vertical markets. NEC
Display Solutions offer the personal
touch of a small business but with
global outreach capabilities.
46237 accredited airports
34
in North
133
in Europe
America
44
in Asia-Pacific
16 10
in Africa
in Latin America
& Caribbean
Welcoming
In 62 Or42.8%
3.2 billion countries of global air
passengers across passenger
per year. the world. traffic.> Airport World 1, 2018 ®
Now available online The magazine of the Airports Council International
In this issue
Theme: The capacity crunch
Airport report: AviAlliance
Special report: Cyber security
Plus: The buying game & retail/F&B news
Theme: The capacity crunch
Airport report: AviAlliance
Special report: Cyber security
Plus: The buying game & retail/F&B news
In the spotlight:
The capacity crunch
February-March 2018
Volume 23 Issue 1
www.aci.aero
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