QT BUSINESS - Issue 12 - August 2021 SkyCity and Winter Pride - Celebrating Winter Pride's growth together - Lakes Weekly Bulletin
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QT BUSINESS SkyCity and Winter Pride - Celebrating Winter Pride’s growth together. Issue 12 – August 2021
10th August 2021 | Issue 12 QT BUSINESS New broom: Destination Queenstown’s new boss Paul Abbot. Forget sustainability. . . regenerative tourism is the new goal by Paul Taylor How do you measure success? up with a road map to regenerative tourism in the some Tahuna whenua there, our Māori For the tourism industry and businesses as a district by 2030. community, giving their ideas. whole, bums on seats, profit and growth have And they’ve commissioned consultants Proxima, “And it was positive, rather than banging on been the traditional benchmarks. who are interviewing 40 business and community about the same old problems, getting stuck in But, as Tourism Minister Stuart Nash said in leaders, and running sessions for both operators that, people are now instead thinking of ways out March, and many in the Queenstown community and the community. and through, of doing things differently.” have been shouting from the mountain tops for On Wednesday night, more than 80 people While there were only nascent ideas created in years, focusing on the numbers alone will erode crammed into the Queenstown public session, the evening session, Forbes says the longer day your social licence. held in the Sherwood’s The Workshop space, sessions produced three or four solid ideas which Last week, the second round of discussions and thrashing out positive ideas for a way forward. could be worked up into ideas for funding. debate began into how the industry should adapt Otago Regional councillor Alexa Forbes attended They included a way to manage visitor to ensure businesses and visitors give more back both the night session and also the day session. flow to reduce the carbon footprint and to communities than they take out. “I was really delighted with the turn out, I might general impact, and creating a native This is regenerative tourism. even have had an extra glass of champagne to community forest from visitors off- It’s a term everyone in Queenstown and the celebrate,” she says. setting carbon. industry will likely hear ad nauseum over the “There were young people, different The thornier issue of inequality was a theme of next decade. nationalities, feeling part of the both sessions, with low wages and the high cost Destination Queenstown, Queenstown Lakes community enough to show up and of living in Queenstown often a point of tension District Council and Lake Wānaka Tourism have speak up. I was really pleased to see between employers and employees, in a town been given Government Thinking cash of entering this year’s tobutcollectively awards not come sure if you should, what it takes, or where to start? Join us for a FREE hour-long workshop – 17, 19, 24 or 26 August. Let’s celebrate the Visit our awards website to view entry info and category options. best of business businessawards.queenstownchamber.org.nz in 2021. Entries close 23rd September.
QT BUSINESS 10th August 2021 | Issue 12 where pre-Covid 60% of people were employed can truly support their families in what is an staff into its training programmes, to move up by tourism-related businesses. expensive place to live. through the ranks. “I think people have an understanding of how In the regenerative tourism discussions “A lot of people who come to us are in the difficult it is for small businesses here,” Forbes so far, three pillars have been identified early stages of their working career, don’t have says, “but I also picked up that big businesses for success: the environment, social qualifications, so we offer them the opportunity need to come to the party and be contributing a to have that and move all the way through, and licence and also the commercial. lot more to the communities they stand on the then they’ll be earning far in excess of the living back of. “They cannot be out of sync, they have to work wage.” together, and every single tourism business in “Social licence is too narrow and has become a Plans for staff accommodation, relieving pressure this town can do that to some level, although buzz word. Business is based on the culture and on the rental market, have been shelved due to some may not be able to do it as quickly as the knowledge and hard work of the community. Covid, however. others,” Wong says. And also, on being able to use the community- Anderson is keen to be part of the process, owned environment and infrastructure, all cared “I don’t think we can pressure them into doing although says businesses struggle to attend all for and paid for by the community. it now, because there are some huge financial sessions of the various discussion-led community challenges for business now. “That was another thing that came out, this sense and council initiatives, especially mid-season. of kaitiaki, caring for the community and the “But we want to raise the bar, and we’ve been He’s been interviewed by the consultants. environment.” asked to, because we’ve not been holding up our end of the bargain.” “My hope is that this is more than just the latest Forbes says she doesn’t want to criticise the buzz words. We all aspire to do more and do town’s big business, however, and recognises they Paul Anderson is chief executive of one better in our businesses, being sustainable I don’t are doing some “really beautiful and fantastic Queenstown’s biggest employers, NZSki. believe is enough. You actually need to contribute. projects” but hopes they will be not only part of He believes the business already has a regenerative the regenerative conversation, but actually part of mindset, working to improve the Department “Businesses are set up to contribute the community sessions. of Conservation land where it operates its local economically, but those of us who have “That’s one of the issues isn’t it, fragmentation. skifields Coronet Peak and The Remarkables, a more balanced view will actually They need to be seen to be part of the community, through initiatives including predator control, contribute socially, environmentally and the solution to bridging the inequality.” native revegetation and weed eradication. and also, where we can, culturally.” Many smaller and medium-sized operators were “We’re in there managing those lands while Wednesday evening’s session and the regenerative at the evening session, including ZipTrek’s Trent at the same time trying to operate a business tourism roadmap process as a whole will give Yeo, who came up with the community forest economically that supports both the economic new Destination Queenstown boss Paul Abbot a idea, and iFly’s Matt Wong, while Skyline boss wellbeing of our community but also the broader window into the psyche of the local industry and Geoff McDonald attended the day session. social wellbeing of our community,” Anderson community. says. He only took the reins two weeks ago. There was also a dedicated session for operators the next day, along with the one-on-one “As you know in winter, ski is one of the central “It’s a great time to come into it and hear from the interviews. parts of being part of the Whakatipu Basin. So, community,” Abbot says. in that regard I already believe we’re operating in Wong, whose business is a finalist for the Tourism “We’ve had some fantastic ideas out of the process that space. However, that’s not to say there are not Industry Association employer of choice award so far. The guys who are running it [Proxima] are other things we can do, so we’re waiting on the this year, says he doesn’t want to see central neutral and will be collating all the information findings of this work with an open mind.” government dictate how the industry should go without undue influence from us or QLDC.” about being regenerative. Many operators, employees and others, believe companies need to share stories of their Abbot says the path to a regenerative industry is “I think the solutions are within our businesses, still to be decided. regenerative work more with the community, our community and region,” he says. “That’s one of the reasons we’re having these and Anderson agrees, highlighting the company’s He acknowledges the industry needs to change. schools programme, which gets more than 2000 forums, to understand is it a numbers game, is it “There are some things we’ve done well children on the mountains each year. quality, management? but others we need to improve on, that “It’s a big investment of time and effort on our “There’s no doubt there will be a balancing act at during years of growth we just ignored. part and the subsidy runs in excess of a million some point . . . in terms of what the community dollars. There are a range of things we do, and needs and what businesses need, but businesses “When I look at my own carbon footprint, I we’d love to do more, but everyone’s got limited here see themselves as part of the community and appreciate there is way more I could do. The resources.” are getting involved.” challenge I have right now is capital investment and we have no tourists, okay a few but nowhere On wages, he says the company encourages near enough to start thinking about capital investment in green tech for example. “What I would love to see is central government put in some funding that is tangible and meaningful to ensuring the tourism industry grows back better.” On wages and inequality, he says he uses commission to push wages above the living wage. The average across all staff over two months $5 per hour. The minimum wage is $20 and living wage is $22.75. “It means if the business succeeds, the staff succeed.” Workshop: Attendees split into workshop groups to come up with ideas He wants to go beyond that, however, so staff
QT BUSINESS 10th August 2021 | Issue 12 Sponsored content Bria Stevens planting - Plant a Seed. discovered during the early stages of construction. shuttles (from the bottom of each mountain) free Cardrona bins landfill The lift was repurposed yet again and has been of charge for the winter season. by Jen Houltham installed for Winter 2021 as the Willow’s Quad, The resorts are also encouraging carpooling opening up 65ha of intermediate terrain in Soho by reserving the parking spaces closest to each Cardrona and Treble Cone are two of the South’s Ski Area. It seemed like it was meant to be – the mountain’s Base facilities for vehicles with three favourite ski areas, well-known for Cardrona’s lift and new towers fit almost perfectly into the occupants or more until the carparks are filled. terrain parks and Treble Cone’s legendary Willow’s terrain. As an ode to their slippery Designated hitch-hiking spots will be set up at steeps and iconic views. Now the two resorts friends, the new trails in Willow’s have been aptly both mountains and use of the snowriders.nz are asking skiers and snowboarders to change named “Gecko’s Chase” and “Skinks”. carpooling app is being encouraged. their behaviour as Cardrona and Treble Cone continue to take sustainability to new heights for The launch of the Cardrona Foundation The most recent changes have been sparked by the snow sports industry. saw major replanting projects begin and guest and staff feedback from the last couple of Back in 2016, Cardrona Alpine Resort stopped become part of Cardrona’s business- years, which has called for changes to shuttle as-usual. Other projects as part of the buses, priority parking for carpoolers, and more buying single use takeaway coffee cups. Visitors Foundation have included introducing concerted efforts to minimise waste. to the ski area and staff alike were asked to either bring in their own keep cups, or sit down to enjoy disadvantaged kids to skiing and “We love that our guests keep challenging their coffee. It’s become a part of the Cardrona snowboarding, and scientific study us to do and be better, and we want to way of life; bring a cup, or have a seat. of native birds like the karearea (NZ keep encouraging that feedback. So to all Over the next few years, the team have made Falcon) in the Cardrona Valley, and the our people we say – please keep asking decisions to reduce their impact on the mountain. kea at Treble Cone. us questions, and keep challenging us to Today you won’t find any single use crockery, This winter, Cardrona and Treble Cone are asking improve on this sustainability journey,” single serves of tomato sauce, or even any PET skiers and snowboarders to think about what says Legnavsky. plastic bottles for sale at either Cardrona or Treble they bring to the mountains, and how they get This is just the beginning for Cardrona and Treble Cone (since the purchase of TC by Cardrona in there. They’re introducing major initiatives from Cone – the two resorts plan to continue paving January, 2020). Winter 2021 onwards to address major issues the way for ski areas, skiers and snowboarders to They’ve challenged suppliers to change they see in waste, and emissions from transport. change their habits for a better future. You can their processes and product offerings by This winter neither mountain will sell any items find out more about Cardrona and Treble Cone’s simply refusing to stock their products in their food and beverage outlets that have sustainability initiatives for 2021 and answers unless they met their requirements. In packaging that needs to go to landfill. Rubbish to frequently asked questions at cardrona.com/ 2020, Coke sent a post-mix machine for bins will be replaced by recycling and compost sustainability. the Cardrona team to serve Powerade stations, with signage explaining the changes from. This year, Cookie Time cookies at and staff members on hand to help visitors sort through their waste. Cardrona and Treble Cone will come in compostable packaging. “If you need to bring single use packaging, you will need to take that off the mountain with you Sustainability efforts aren’t limited to food – but that doesn’t really help,” says Wayfare Chief and beverage offerings. When Cardrona’s McDougall’s Quad was removed to make way for New Zealand’s first “chondola” lift in 2017, the of Experiences, Bridget Legnavsky. “We’re asking everyone to think really deeply about what they buy in the first place, the packaging it comes in, Earlybird old lift was sent away to be upcycled to modern standards so it could be re-installed in the “Pringles” terrain below Captain’s Basin. and the packaging you choose to bring up our mountains.” Season Pass To address transport emissions, both Cardrona In 2019, the Pringles lift project was set aside to protect nationally vulnerable lizards that were and Treble Cone have made their access road Sale ends March 3 Nina Rongokea serving coffee. cardrona.com/earlybird
10th August 2021 | Issue 12 QT BUSINESS Tell your stories around your campfire: why your website should come first by Bethany Rogers Storytelling is the core of human history. Early Social media is a useful storytelling platform potentially expensive) task compared to setting fairy tales, myths and legends were how our because: up a Facebook page. But there’s now many ancestors shared important news and lessons. • It’s free affordable plug-and-play website builders like Shared around the campfire, stories recorded • It has a large, ready-made audience Wordpress, Wix, Squarespace and Shopify. important cultural events and helped connect • It’s easy to create and upload content Depending on your business’s needs, a bespoke- people. built website is worth the investment if you want The downsides to a social-media-first approach Today, we have many ways to communicate to go further online. are: stories and ideas. Books, videos, audio, graphics To jump back to the ancient art of storytelling: • You don’t own the platform and images can all be used in combination or your website should be your campfire. This is • The algorithms that determine performance alone to tell a story. And how we share those where you should gather your audience and change often stories has evolved too; there’s blogs, social tell your stories. You can share your stories, or • You’re competing with millions of other media, print, podcasts… I could go on. snippets of your stories on social media, but you storytellers Storytelling is an ancient tool and it’s easier to want to keep sending your audience back to your While active, vibrant, social media storytelling campfire (not leaving them lost at the big bonfire share our stories around the proverbial campfire is an important part of any business content that’s Facebook). than ever before. These days, in the business strategy, it shouldn’t come first. Your website world, we’ve given storytelling the broad-brush Your website should be where your audience can should. Using Facebook to primarily tell your name of ‘content’. It’s a fantastic way to market experience the full, unabridged version of your stories is like using Marc Zuckerberg’s campfire your business and build your brand, but it is business’s story. – the audience are his guests and he’s invited underutilised by many Kiwi businesses. From there, send sparks of your story to print, another hundred thousand storytellers to share One of the main issues is: we’re not telling our the floor. podcasts, other people’s websites and yes, social stories around our own campfires. media. But remember that your website is your Small businesses tend to skip creating a website Many Kiwi businesses take a social-media-first campfire – tend to that first and build from there. because in the past, it was a difficult (and approach to telling their stories. To jump back to the ancient art of storytelling: your website should be your campfire.
QT BUSINESS 10th August 2021 | Issue 12 Sponsored content Bringing the rainbow to Queenstown: a colourful festival partnershipby Bethany Rogers One of New Zealand’s largest Pride festivals will Martin says that SkyCity’s “surety” has been electrify Queenstown again this month. invaluable in turbulent times. SkyCity have The annual Winter Pride Festival (27th Aug – 5th continued to partner with the festival since the Sept) has become a key date on the calendar since Covid-19 pandemic, offering steady support, its inception in 2012. Festival-goers from around even when Alert Levels and the Trans-Tasman New Zealand and the world flock to Queenstown Bubble have created uncertainties. to take part in the festival’s many events and the Winter Pride successfully ran last year under Alert fun, friendly atmosphere. Level Two conditions. This year, the suspension But a festival of this scale couldn’t take place of the Trans-Tasman Travel Bubble means Winter without its key sponsors and supporters. SkyCity Pride will now go ahead as a domestic festival. Queenstown have long been supporters of the But, thanks to the support of partnerships like festival and stepped up support to become a SkyCity’s, Winter Pride still will bring more than Platinum sponsor four years ago. 1,000 additional visitors to Queenstown during As Festival Director Martin King explains, it’s a what’s usually a quiet period. partnership that’s vital to the festival’s continued “There have been a few tweaks to the festival growth and development. programme, but we are planning to roll out our “We have a lot of in-kind sponsors, but with full schedule. Many events had waitlists, and SkyCity, we get both cash and in-kind support, there were a lot of Kiwis on those waitlists, so And that’s incredible. we’re working through to allocate those tickets now. “They have a massive meeting room in the middle of town, which we use as our festival hub. We use “[…] with our free and community events, we it for our office, our logistics, customer service really want to encourage our local community to and it’s where our volunteers come and go from. get involved. There’s ASB Pride in the Park (that’s We use it for about 14 days and SkyCity provides one of the biggest free access pride events in the it free of charge. That’s key for us. country), on Saturday we have our Rainbow Dogs event for families, kids and their dogs, there’s a “The other thing we do with SkyCity is events. winter pride market and a Winter Pride themed Thanks to their partnership, all of the events we Park Run event.” do at Wild Thyme restaurant in SkyCity are free access. This year, we have more free events than There’s something for everyone at this year’s ever before; we’ve got our famous karaoke, quiz festival and Martin and the Winter Pride team are night and comedy nights – there’s five free events excited to see the community “get amongst it and for 2021, which is really awesome. enjoy the festival vibes”. “We have a really full, very holistic partnership with them and that’s what we need.”
10th August 2021 | Issue 12 QT BUSINESS Pressure continues on job market by Paul Taylor Remarkable People boss Ed Stott says the trans-Tasman bubble popping has done little to help Queenstown’s labour shortage. While tourism and hospitality business yoyo between the need to scale up and scale down to meet demand, there are still too few workers across all industries and not enough Kiwis wanting to do the unpopular jobs. “People are coming through the door and as soon as they get signed up, they’re going back out assigned to a job,” Stott says. “There’s even been a mind shift from employers, who are happy to take people as young as 16 or 17, whereas before they wouldn’t consider it. “After 12 or 18 months, they might look to do an apprenticeship, so it’s not worth turning your back on them.” Employment agency Remarkable People, which rebranded last month from Remarkable Labour after four-and-a-half years in the business, has branches across the country. And Stott says the labour shortage is now spreading to the cities as well. Last week, Statistics New Zealand revealed in the three months to June 30, the unemployment rate fell to 4 per cent, from 4.6 per cent at the end of March. Future-focused training key to filling labour shortages in horticulture by Staff Reporter New Zealand growers are exploring new online training options in an effort to help seasonal workers understand ongoing career pathways in the horticulture industry, which continues to experience a shortage of workers. Hayden Taylor, manager of Roseburn Orchard in Central Otago, said engaging and effective training is crucial to building a sustainable labour force. “If we focus on attracting new workers and training them well, we’ll get younger people coming in, buying in, and staying for 30 or 40 years in the industry,” he said. Remarkable People: Directors Ed Stott (centre), Blair McNaughton Taylor began managing the 32-hectare apple orchard, which is part of (left) and national operations manager Patrick O’Regan CAJ Apples NZ, in May, but he has been responsible for inducting and training new staff for several months. He is keen to use all of the tools and technologies he has available to him to help new workers understand the The number of people classed as ‘underutilised’, those who could work career opportunities that exist in the industry. but don’t have a job, or a working fewer hours than they would like, is just “I’m keen to explore different styles of training. I want people to come onto 315,000 people. the orchard and see that there are opportunities there if they buy in to the In Queenstown Lakes, in June there were 444 people on job seekers support. work and try to excel,” he said. “It’s across industries and also a range of skillsets,” Stott says. Most recently, Taylor has been working through the ten micro-credentials “Initially it was the lower skilled, general labourers, but now we’ve got launched by New Zealand Apples and Pears, GoHort and eCampus NZ architectural companies that can’t find architects. earlier this year. The free, bite-sized online courses introduce learners to the “The big civil projects can’t find project managers and quantity surveyors. career opportunities available in horticulture and cover a range of topics, The health industry is being hit really hard, massive shortages.” from health and safety to leading a team in an orchard or packhouse. Queenstown’s still a special case though, he says, not helped by the “We see these courses as being the future of how we engage with Kiwis Government’s latest visa extensions coming too late, when many overseas starting their pathway into our industry as well as being a resource for workers had already booked flights back home. anyone curious and wanting to learn more about what goes on in the world of fruit and veg,” said Horticulture NZ Capability Manager, Emma Boase, “The lower skilled jobs attract a lower wage, obviously, and it makes it when the courses were launched in April of this year. difficult to make the numbers stack up to afford the cost of living here.” Keen to incorporate them into his training, Hayden has completed all ten of Remarkable People launched a ‘Kiwi OE’ initiative to encourage young the courses. He’s particularly interested in using the health and safety course Kiwis to come to Queenstown, with guaranteed jobs and accommodation content to induct new staff in an engaging way. lined up. “I’m trying to bring in different styles of training. My style of training Stott says there wasn’t as much interest as they’d hoped, except, somewhat and teaching revolves around getting people to forget that working on the ironically, from Australians when the bubble opened. orchard is a job and realise that it can be a passion,” Taylor said. “We were seeing a lot of young Aussie wanting to come over here and work. “I think there’s a huge potential for micro-credentials in the changed “Even young carpenters who could earn more in Australia wanted to come landscape after COVID-19. It gives potential for those who have lost jobs to over for a change of scenery and a cool place to be. quickly upskill in new areas of employment and makes it easy for managers “But then the bubble popped and that ground to a halt. to train staff in specific areas,” Taylor said.
QT BUSINESS 10th August 2021 | Issue 12 KEY NUMBERS Build a strong foundation for your business Tips for Creating a top class SWOT Analysis. Queenstown Real Estate With the significant local, national, and international changes to the operating No of Sales [June] Growth [on PY] environment whether that’s the; economic, political or commercial outlooks 62 +44% –now is a really good time to think about either creating or reviewing your No of Sales [6 Months] Growth [on PY] business plan. Build a strong foundation- build a business plan for your 378 +40% business. Days to Sell [June] Growth [on PY] A business plan does not need to be a 4 volume work of art- it needs to suit 38 -49% your business, which may only be a 1 pager –just make sure it’s relevant Median Sale price Growth [on PY] and that it does not go into the bottom drawer to gather dust, and most $1,060,000 +11% importantly it is reviewed regularly and is the basis of all your major Source: queenstownrealestate.co.nz The above data relate to all Real decisions . Estate agency transacted urban Residential Sales for the Queenstown Start creating a plan by building a strong foundation, which generally starts and Arrowtown area. Residential Sales are Houses, Apartments, Units, with a SWOT analysis (Strengths, Weaknesses, Opportunities and Threats). Townhouses, Villas and Condos. This is the term given to the work you do to understand where your business stands in the marketplace. The results can be used in a variety of ways to give your business a firm foundation for growth. Airport - Passenger Movement There are a number of ways to create a SWOT- below are some ideas and tips that you might like to consider. These have come from my experience Total [June] Growth [on 2020] over the last 30 years helping business develop plans across multiple sectors 120,055 [100%] +220% including; Retail, FMCG, Tourism, Wholesale, Manufacturing and Not for Domestic Growth [on PY] Profit. 107,309 [90%] +186% Strengths International Growth [on PY] • Ask what advantages you have? 12,746 [10%] Prior year was 0 • What do you do better than anyone else? Source: Queenstown Airport • What is your Unique Selling Proposition (USP)? • Consider your strengths form various perspectives – customer, competition and internal • What factors can ‘get you the sale’? NZ Auto Sales • What resources do you have that other’s don’t? New Commercial Vehicle Sales [July] Growth [on PY] Weaknesses 5,069 +24% It is best to be realistic and face any unpleasant truths a.s.a.p. New Car Vehicle Sales Growth [on PY] • What could you improve? 9,984 +21% • What should you avoid? Source: MIA Motor Industry Association • What would others see as a weakness? • What factors lose a sale? • What can other easily replicate • Consider your weaknesses from an internal and external perspective Situations Vacant Opportunities No of Open Roles [July] Growth [on PY] • Looking back at your strengths, ask whether these open up any 600 +325% opportunities No of Open Roles [YTD] Growth [on PY] • Look at your weaknesses- can you eliminate them? 2,978 +23.8% • Look at trends that may create opportunities – technology, changes in Source: Jobfix.com technology, markets, govt policy, or social patterns • Consider collaboration Threats • What obstacles do you face? • What are your competitors doing? • Cash Flow, bad debts, and other financial issues • Do your weaknesses threaten your existence? These are just a few issues that could be of value to you, your business and your family. Developing a great SWOT analysis will create an excellent foundation for building a winning plan for your business. 0275 212 728 | robin@martinbusinessconsulting.co.nz www.martinbusinessconsulting.co.nz
QT BUSINESS 10th August 2021 | Issue 12 The small print Awards New Queenstown is on the stage this month with awards and nominations covering Broken Heart Spirits has launch Queenstown’s first ever boutique gin tasting multiple industries and award categories. Congratulations to all. room in Arthurs Point. The Gin Garden is centered around 12 award-winning, locally distilled Broken Heart spirits, a brand-new Oktoberfest-inspired lager and Local building company DCD makes a clean sweep at by divine locally sourced, seasonal foods. Master Builders Southern Awards. The Gin Garden has an on and off-licence, and offers spirits, beer, wine and Queenstown building company DCD has taken the highest accolades for bubbles on site to take home. The Gin Garden opened on July 31. craftsmanship and sustainability – including taking the supreme title – at the Master Builders Southern 2021 House of the Year Awards last month. One year young DCD won the Master Builders Southern Supreme Award and the House of the Margo’s will celebrate its first birthday on the 27th August. After opening just Year Award for its low-energy home Te Toka in Jack’s Point. DCD also won six as Queenstown was coming out of Covid when many businesses were still other awards for Te Toka. DCD also won the New Home $1.5 to $2 million reliant on government assistance to survive, Future Bars took a gamble on the category and a Gold Award for a Dalefield home. resilience of the community to bounce back and launched Margo’s Mexican. Later this month it celebrates it first year in operation and is also a finalist in the Altitude Tours has been named the Top Wine Experience hospitality awards for best new or redeveloped F&B business. in the world by Tripadvisor. The luxury tour company’s ‘Queenstown Wine Sampler Tour’ was voted the Top Wine Experience in the world in the Tripadvisor Travellers’ Choice 2021 Best of Senior Jobs Available the Best Awards and was declared the fourth best overall experience in New Zealand. Millbrook Country Club Limited Hotel Manager Ziptrek Ecotours wins at Qualmark Awards. The main objective is to ensure we deliver an authentic five-star experience Ziptrek Ecotours was one of just 12 winners of the 2021 Qualmark awards. whilst nurturing talent within the business, ensuring first impressions are The awards recognised businesses offering world-class experiences and who ‘on point’ every time and evaluating levels of guest satisfaction with a focus apply best practice in terms of sustainability by looking after the people and on continuous improvement. The role will be responsible for recruitment, the land. All 47 finalists had to have achieved Qualmark Gold status, the developing, coaching, mentoring team members, setting individual and team highest level of certification, to enter the awards. objectives, whilst maximising the financial performance of the accommodation. To apply: careers.millbrook.co.nz/Careers and search for reference number Wanaka piemaker Kai Pai Bakery, has again been 5568821. crowned best of its variety in New Zealand. Kai Pai Bakery was awarded the Gold Award for its Chicken, Leek and Bacon pie Head of School at New Zealand’s premier Bakels Supreme Pie Awards in Auckland, along with Liger Leadership Academy is seeking a dynamic and experienced five other Top 10 awards. Kai Pai Bakery also won a Silver Award for its Steak & candidate to be Head of School of the Liger Leadership Academy New Zealand Gravy pie and a Bronze Award for the Gourmet Meat category with its Chicken, (LLA-NZ) team based in Queenstown. Leek, Mushroom & Bacon pie. The academy will open in Term 4 2021 and provide students with a rich project and experiential-based learning in which all students will be prepared, inspired, Local Finalists and empowered to become catalysts for effective change in their communities. New Zealand Tourism Awards The Head of School is responsible for the effective general management of Queenstown Lakes skifield boss Bridget Legnavsky is a finalist for the Marsh Liger Leadership Academy (LLA) New Zealand, providing academic leadership Tourism Industry Champion Award at the New Zealand Tourism Awards. and strategic vision, and for the successful, high-quality implementation of the Queenstown’s iFLY Indoor Skydiving NZ Ltd is a finalist for a Tourism Talent LLA education model to a New Zealand context. Employer of Choice Award, Real Journeys (Otago/Southland) for the For more information, please email jobs@ligeracademy.org Conservation Award and Altitude Tours for a Visitor Experience Award. New Zealand Hospitality Awards A number of our eateries are finalist in the New Zealand Hospitality Awards. Winners will be announced on 9th Sept • ERIK’s Fish and Chips is a finalist in the Excellence in Marketing Category • Queenstown’s White + Wong’s and Francesca’s Italian Kitchen from Wanaka are in for best Restaurant • Sofitel Queenstown - Hotel and Spa for best luxury hotel • Perky’s Floating Bar for best destination venue • Margo’s and Hop on Hop off Wine Tours for best new or redeveloped F&B business Advertise in QT Business Contact Advertising Deadlines 03 409 2800 | info@qmg.co.nz Sponsored Content: 12noon Tuesday Display Advertising: 12noon Thursday Catherine Mercer - Account Manager | 027 777 2785 | cat@qmg.co.nz Queenstown Media Group Kylee Evans - Account Manager | 021 044 2968 | kylee@qmg.co.nz 2nd Floor, The Mountaineer Building Cnr Beach and Rees Street PO Box 1546, Queenstown David Gibbs - General Manager | 021 514 072 | davidgibbs@qmg.co.nz 9300
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