PUMA ENERGY LATIN AMERICA - UPEI Carbon Neutral Recommendations Latin America -Perfect Storm or Opportunity Latest on Technology - Petrol World
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
WWW. PETROLWORLD .COM Issue 3 2019 PUMA ENERGY LATIN AMERICA UPEI Carbon Neutral Recommendations Latin America –Perfect Storm or Opportunity Latest on Technology INFORMING AND SERVING THE FUEL INDUSTRY GLOBALLY
FFS PRO™ Verify gives you remote access to your vital installation project data anywhere and anytime by connecting you to your installers and ensuring safe, accurate, and effective installation work. Through FFS PRO™ Verify you receive tangible photo evidence of verified installation work that is submitted by your installers and reviewed remotely by our expert staff, giving them the opportunity to correct installation imperfections before the concrete is poured. verify.ffspro.com
PW SUMMIT SINGAPORE 2020 • PW Conference on Tuesday 16th June 2020 • PW Business Meetings Wednesday 17th June 2020 • Sponored Display Areas 16th – 17th June 2020 The PW Summit Singapore 2020 will be held on Tuesday 16th June 2020 and Wednesday 17th June 2020. Day one will see the 4th PW Fuel Retail Conference. Day two will see the introduction of the 1-to-1 Business Meeting schedule. It should be pointed out that PW Media introduced the original Business Meeting Forums to Asia back in 1998 and continued to operate these Business Meeting Forums up to 2015. PW Media has brought a new partner on board to ensure that we use the latest technology to ensure the success of the ‘1-to-1’ business meeting schedules. Conference Day 1 Business Meetings Day 2 Networking Register Now WWW.PW-ASIA.COM
4 + CONTENTS 06 FEATURE: PUMA SECTION 1: FEATURES ENERGY IN THE AMERICAS 04 WORLD VIEW Key stories from around the world 06 FEATURE: PUMA ENERGY IN THE AMERICAS 10 FEATURE: ELAFLEX LATIN AMERICA SECTION 2: TECHNOLOGYWORLD 11 LATEST ON TECHNOLOGY SECTION 3: NEWS OIL COMPANY AND RETAIL BRAND NEWS 18 NORTH AMERICA 11 TECHNOLOGYWORLD 20 LATIN AMERICA 22 ASIA 25 PW P25 EVENT 26 AFRICA 28 MIDDLE EAST 30 EUROPE 33 FEATURE UPEI 34 ALTERNATIVE FUELS SECTION 4: PRODUCTS & SUPPLIERS 36 PRODUCT AND SUPPLIER NEWS SECTION 5: WORLD OF CONVENIENCE AT THE SERVICE STATION 43 WORLD OF CONVENIENCE AT THE SERVICE STATION 33 UPEI CARBON NEUTRAL 44 CONVENIENCE NEWS FROM AROUND THE WORLD RECOMMENDATIONS SECTION 6: INDUSTRY INFORMATION 47 PW MEDIA INFORMATION 51 PEOPLE ON THE MOVE 52 THE NEXT ISSUE PETROLWORLD Magazine online WWW.PETROLWORLD.NET 43 WORLD OF CONVENIENCE AT THE SERVICE STATION FUELWORLD Issue 3 2019
5 + CONTACTS + EDITOR'S LETTER International Editor David Egan Contributors Abbey Griffon Cecile Nourigat Candice MacLean Cynthia Irizarry Frank Depoli Matias Depoli Rodrigo Zavala Sabrina Rendler Tobias Piwek Welcome to the FuelWorld Issue 3 of 2019. Art Director The third issue every year always attempts to have a Anja Coyne special focus on the Americas. This has usually revolved around the US National Association of Convenience Advertising Enquiries Stores convention, which incorporates the Petroleum info@petrolworld.com Equipment Institute (US Distributor Organisation). advertising@petrolworld.com This issue 3 is no exception. However we have decided to focus on Latin America with a special feature from Puma Energy Accounts Enquiries Latin America on page 6. Also we have a suppliers view on Dorota.Chojecka@petrolworld.com the current state of the Latin American market. In this case, Frank De Poli, Regional Director of Elaflex Latin America who Subscriptions is based in Argentina and well known in the industry. subscriptions@petrolworld.com However, this issue has many news and updates on many Press Release / Editorial companies who are participating in the Atlanta event and pr@petrolworld.com these have been referenced with the NACS PEI logo. or newsdesk@petrolworld.com The new “Technology” section on page 11 has news and articles from Dover Fueling Solutions, Hectronic, Implico and Print P97. Page 34 sees a new index of news on Alternative Fuels. Walsh Colour Print, Ireland Within the European News section, we have included an article on the UPEI recommendations for a carbon neutral society (embedded by EU strategy). You can view this on Published quarterly (four times a year) both the PetrolWorld page 33. Magazine and the C-STORE executive Magazine, including their Supplements, are circulated to all key purchasing The ‘World of Convenience at the Service Station’ contains decision makers within the fuel value chain from Logistics a key index of news from the last quarter as well as some (distribution), through retail marketing to C-Store/G-Store across the globe. Additionally the vast majority of key recent key news items from convenience retail. personnel within companies supplying to these retail brands are recipients. Finally, a special thank you to Henry Armour for his All material © 2019. No part of these publications or any other invitation to the International Club at the 2019 NACS show. PetrolWorld material may be reproduced, stored in a retrieval I look forward to meeting up with colleagues from the system or transmitted in any form or by any means without the prior written consent of the Publisher. Opinions and comments international market. expressed herein are not necessarily those of the Publisher. All rates are correct at time of going to print but are subject to change. David Egan Whilst every effort has been made to ensure that all information contained in these publications is factual and correct at time of International Editor FuelWorld going to press, PetrolWorld cannot be held responsible for any inadvertent errors or omissions contained herein. Next Issue: Published by: Outlook 2020 Editorial Deadline: 8th November 2019 Advert Deadline: PETROLWORLD 15th November 2019 REPRESENTATIVE OFFICE PW MEDIA Suite 33-01. 33rd Floor International Ltd Menara Keck Seng 38 Brook Meadow 203 Jin Bukit Bintang Avoca 55100 Kuala Lumpur Co Wicklow Ireland Tel +60 3 2116 9613 Issue 3 2019 FUELWORLD
6 Section 1 Feature > World View WORLD VIEW Snapshot stories from around the world Total Achieves Landmark 1000 Solarized Sites identified, adding up to a nominal power of more than 200 MW-peak, equivalent to the electricity demand of a city of 200,000 people. “TOTAL service stations around the world are designed as one-stop shops offering customers tailor-made services that are easy to access and use,” comments Momar Nguer, President of Total Marketing & Services and member of Total’s Executive Committee. "The service stations equipped with solar panels are more independent of the grid and showcase our know-how and expertise in renewable energies. Consistent with Total’s ambition to become the responsible energy major, the program will reduce our retail network’s carbon emissions by more than 50,000 tons per year.” Total inaugurated its thousandth solarized service station, “Solarizing Total’s service stations is fully aligned with our powered by solar panels. The rooftop solar systems at the strategy of generating and supplying distributed renewable TOTAL Palmeraie retail outlet in Marrakech, Morocco, are a electricity,” adds Julien Pouget, Senior Vice President, milestone in the company’s program to solarize certain of its Renewables at Total. “We’re proud to inaugurate our service stations worldwide, begun in late 2016. thousandth solar-equipped retail outlet. This milestone achievement reflects Total’s commitment to using solar Total’s goal is to solarize 5,000 stations in 57 countries. Work power at our sites and our ability to support our industrial will accelerate in the coming months to reach around 1,000 and commercial customers with cleaner, more affordable and stations per year. More than a third of TOTAL retail network safer electricity.” stations worldwide will be equipped with high-efficiency SunPower solar panels. The recently solarized TOTAL Palmeraie service station inaugurated today in Marrakech has 134 square meters of Total is also solarizing production sites, such as plants and photovoltaic panels. The system will produce 45 megawatt- refineries, and office buildings. A number of projects to equip hours of power per year and reduce the retail outlet’s carbon various plants or office buildings with solar panels have been emissions by 30 tons per year. Reliance & BP Announce New Fuels Partnership Across India BP and Reliance Industries Limited (RIL) have announced that Mukesh Ambani, Chairman and Managing Director of they have agreed to form a new joint venture that will include Reliance Industries Limited, and Bob Dudley, Group Chief a fuel retail network and aviation fuels business across India. Executive of BP, signed heads of agreement for the venture Building on Reliance's existing Indian fuel retailing network in Mumbai. and aviation fuel business, the partners expect the venture to The partners have agreed to set up a new joint venture expand rapidly to help meet the country's fast-growing demand company, held 51% by RIL and 49% by BP, that will assume for energy and mobility. ownership of RIL's existing Indian fuel retail network and This is a further development of RIL and BP's longstanding access its aviation fuel business. It is anticipated that final partnership, which began in 2011 and expanded in 2017 agreements will be reached during 2019 and, subject to including agreement to seek options to work together to develop regulatory and other customary approvals, the transaction will differentiated fuels and mobility businesses. be complete in the first half of 2020. 07082019 RIL and BP's venture will incorporate and build on RIL's current fuel retailing network of over 1,400 fuel service across Editors Note: RIL presented at the recent PW Fuel India, which the partners aim to grow rapidly to up to 5,500 Retail Conference in Manila. This was a very impressive fuel service stations over the next five years. This joint venture presentation in every respect and looked to the current will also include RIL's aviation fuels business, which currently and future application of technology at the forecourt. operates at over 30 airports across India, providing participation My pereception is that BP will learn from RIL. in this rapidly-growing market. FUELWORLD Issue 3 2019
Feature > World View Section 1 7 USA: Neste Renewable Diesel Offered to More Californian Commercial Sites Jeremy Baines, Vice President of Sales for Neste U.S. Inc., expressed happiness in announcing the new locations for their high-quality and low-carbon Neste MY Renewable Diesel. He also said that it is a drop-in fuel, meaning no engine or infrastructure modifications are needed to make the switch. In addition, Neste MY Renewable Diesel is competitively priced with fossil diesel, so fleets don’t have to sacrifice cost for sustainability. “We are proud of the progress made at our new cardlock locations and look forward to making Neste MY Renewable Diesel more accessible throughout California and across the globe,” Baines added. Tom Van De Pol, General Manager of Van De Pol, an authorized distributor of Neste MY Renewable Diesel which operates two of the cardlocks, commented, “For customers who do not have the ability for onsite fueling, cardlocks are a necessity. Having Neste MY Renewable Diesel available at a cardlock gives access High-performance, low-carbon Neste MY Renewable Diesel to commercial and public fleets who understand the performance is now being offered at three new locations, facilitating and emissions benefits of using a 100 percent renewable fuel. fleet drivers in Northern and Central California to fuel up at Increased access to Neste MY Renewable Diesel benefits the multiple commercial fueling serice stations. entire community.” Neste MY Renewable Diesel is produced from 100% renewable “We’re excited to offer Neste MY Renewable Diesel at our stations and sustainable raw materials that cut greenhouse gas emissions for those fleet drivers who couldn’t previous access the high- by up to 80%, compared to fossil diesel. performance fuel and take advantage of its benefits,” said Steve Customers, till now, have been able to reduce their greenhouse Lopes, President and CEO of Western States Oil, an authorized gas emissions by at least 79,000 metric tons, thanks to distributor of Neste MY Renewable Diesel that operates the the four cardlock locations offering Neste MY Renewable other cardlock locations. “Our customers are raving about the Diesel. The figure is equivalent to the removal of more than maintenance improvements to their fleets and happy to lower 16,000 passenger cars from the roads for a complete year. their carbon footprint at the same time.” 30082019 England UK: Harvest Energy Employs Software For Maintenance Control Ian Woodcock, Retail Director, Harvest Energy, remarked, “Urgent’s FM software is the acknowledged go-to-product for the major fuel retail sector, including BP and Shell, so we know we are in good company by choosing this solution. Joining this global fuel retail community gives us tremendous piece of mind. The analytics will help us understand more clearly what is happening across all maintenance activity and this data can be used to identify best practice, improve processes and reduce operating costs. As we continue to grow our business, we are confident that this system will bring significant advantages and benefits to support our requirements.” Harvest Energy, seeking to support the company’s maintenance Urgent professional services consultancy to configure the new operation across almost 90 company owned service stations system and provide training is also included in the contract, and in England, has chosen Techniche’s Urgent facilities and asset Harvest Energy will also benefit from ongoing, round-the-clock management platform. product support. Aiming to improve operational efficiency and reduce costs, “Harvest Energy is a significant player in the UK mid-market fuel Harvest Energy wanted to increase the visibility and control retail sector and we are pleased to welcome the organization of all maintenance activity within its network. With repair to our expanding global user community,” said Paul Djuric, workflows being automated by the Urgent platform, real-time head of Techniche EMEA. “Our platform is highly suited to reporting will be offered, enabling Harvest Energy to respond Harvest Energy’s complex multi-site requirements and we look to all maintenance requests as quickly as possible. By the end forward to working with them in order to drive maximum benefit of 2019, the new system is expected to go live. from the system.” 30082019 Issue 3 2019 FUELWORLD
8 Section 1 Feature > Puma Energy Latin America COVER STORY Puma Energy – 5 years of results in the Americas By Rodrigo Zavala CEO Latin America It is amazing how quickly these last five Through the purchase and remodelling gas (LPG) and retail. We have attained years as CEO of Puma Energy Americas of various terminals, we have been able this position by working closely with have passed, and I am extremely proud to transform our capacity throughout the our customers, understanding their of what my team and I have achieved region, as well as ensuring that security, needs and adapting our offers to be the together throughout this time. During flexibility and reliability are at the best best possible provider for them in fuel our two decades of history, Puma has international levels possible. As of today, solutions, lubricants and associated distinguished itself as a global company we have 20 terminals throughout the services. In the lubricant industry, the through sustained growth, geographic Americas; this year alone we have set up past five years have seen us radically diversification and a broad and versatile terminals in Baranoa (Colombia), Colón reform our processes to strive to do product portfolio offer. (Panama) and Encarnación (Paraguay). even better. We spent time redesigning Creating a network in the region is our formulas to be the of best quality In the Americas region, growth has crucial for us as it increases our capacity possible, which in turn set a new accelerated in the last five years, with and ability to manage periods of radical standard in the industry. We have also operations in 11 countries and the changes in supply and demand in the worked hard to create new innovative consolidation of our position with greater markets where we operate. packaging for our lubricants that better storage capacity in new terminals, a compliments the look and feel of our wider network of service stations and a greater presence in the aviation sector, Excellence in Execution and Retail and Industrial sectors. among other achievements. We have World Class Quality In the past few years we have also taken been busy consolidating our operations Today, our presence in Latin America massive strides to expand our presence in Central America as well, with a focus has allowed us to establish ourselves as as a regional leader in aviation. Whereas on developing new lines of business and a leading supplier in key sectors such five years ago we were operating in venturing into new markets. as lubricants, aviation, liquid petroleum six airports, today we are operating
10 Section 1 Feature > Puma Energy Latin America Reliability, Agile Response and Uninterrupted Supply Our best-in-class integrated global supply chain and storage and redundancy capabilities allow us to carry fuel and our portfolio of high-quality products from anywhere in the world to markets where there is demand, driving their growth and development. And thanks to our innovative infrastructure that includes 100 storage terminals in 5 continents, as well as the solidity of our processes and logistic systems, we can adjust and respond in an agile and immediate manner to ensure supply safely, quickly and uninterruptedly, even in extreme cases. For example, after hurricanes in ten. We reached this milestone this the consumer with a product of the Maria and Irma devastated Puerto Rico year while expanding our operations highest quality, and with the additives and in 2017, demand for gasoline and diesel in the Panamanian market with Puma level of detergency that are necessary to on the island skyrocketed, largely due Aviation’s entry to Tocumen International improve mileage and engine performance, to the destruction of the power line. Airport, the country’s largest airport. Our cleanliness and maintenance. Anticipating this, Puma Energy made efforts in this industry have reaffirmed In the segment of service stations, the sure to have additional product to be our commitment to energize the most visible and widespread aspect able to respond to that demand. Puma communities in which we operate, in this of our business, we have a network was the only oil company to receive case by driving the growth of passenger of more than 1,300 service stations product uninterruptedly and was the first traffic through reliable supply logistics and 150 ‘Super 7’ convenience stores. to be supplied once the San Juan Bay for airline clients. This has not been an Our Super 7 stores are the first step was opened. This allowed us to avoid easy task, and to achieve this, we had in a comprehensive plan to reinvent interrupting the supply chain at any to break monopolies, develop creative the consumer experience and become time. That is one of the main benefits of business models, and take calculated the first choice for acquiring basic being a company with a global backing, risks. However, the payoff has been well necessities. Even though we are a trajectory and experience, but also the worth it, and as such, we have achieved benchmark for others in this sector, we local autonomy necessary to react fast our goals in a time that exceeded the know that there remain great challenges, whenever necessary. expectations of our customers who rely as well as ample opportunities ahead. on this vital industry. We are focused on finding innovative Innovation & Digitalization ways to improve our offering, in order to In the liquified petroleum gas market, Puma energy is characterized by constant give the best value and convenience to our focus has been on finding and transformation and innovation, all in an our customers. developing alternative distribution and storage chains to transform various markets in the region. We also strive to give the best experience and the best fuels to our clients and consumers, that is why we continually evolve to offer top quality gasolines. Our network of services stations provides fuels that are certified by TOP TIERTM, a quality standard backed by leading car manufacturers such as Mercedes-Benz, General Motors and Audi. At Puma Energy, we listen to our consumers’ needs and consider their opinions regarding our products in order to innovate and provide them with constant value, always striving to exceed their expectations and necessities. That is why we recently launched Puma Evolve in Puerto Rico, our new gasoline brand whose formula was designed to provide FUELWORLD Issue 3 2019
Feature > Puma Energy Latin America Section 1 11 effort to offer energy solutions and services that improve results are fully committed to looking for new solutions together, and and optimize our clients’ operations. Interesting times are who are willing to strive every day to achieve results. Even coming: the new 4.0 globalization, new technologies and new when presented with tough challenges, the team remains relationship dynamics are generating a changing energy sector, diligent, facing these obstacles head on and learning from characterized by great challenges, but also opportunities for them for future endeavours. those who know how best to take advantage of it. While I cannot say with certainty what the next five years hold In a globalized world, with increasingly competitive markets, in store for us, it is clear that it is time to continue to transform the ability of companies to adopt the latest IT innovations and ourselves and challenge the status quo, and we are ready and integrate them into their value chain makes all the difference. eager to fulfil our commitment to Energize the Communities in The digitization of processes, as well as the incorporation which we operate, promoting their growth and development. of customer-oriented technological tools become the key strategic actions for positioning. At Puma Energy, we are prepared The evolution in the use of digital technologies is going from being something isolated, reduced to certain processes, to transforming the business as a whole. At Puma Energy, we have invested in the digitalization of our operations and processes to improve and optimize our performance in real time and provide a truly differentiated service, with the ability to offer an agile and personalized response to all of our clients’ needs. In a market where competition is increasingly fierce, we are convinced that differentiating ourselves with a value-added proposal is key. We understand that price-product logic is valuable, but not enough. Our clients expect more and, therefore, we are redefining our business model to live up to their expectations. We put ourselves at the forefront of digital transformation to maintain our leadership and maximize the added value we provide to our customers. And that's where we're heading, inte-grating technological innovation into our processes and business model. The challenge is as big as it is a priority if we want to continue being leaders in the industry. Puma Energy Spirit All in all, none of what we have accomplished has been attained single-handedly. One of our greatest strengths is our team of over 8,000 loyal employees, whose passion, talent and Puma Energy Spirit are what truly make a difference for our clients. My team is integrated of passionate people who Issue 3 2019 FUELWORLD
12 Section 2 Feature > Elaflex Latin America The Perfect Storm or an Incredible Opportunity? By Frank De Poli, Regional Director, Latin America Elaflex HIBY Tanktechnik GmbH & Co KG in Latin America by 2035. This is driving the Mexican government cannot seem development in road infrastructure, to decide if to fully open the market or addition of sites, and investment in continue to be the dominant player in upstream operations including gas. Due the energy business. Further, a revival to the abundance of gas, the market is of nationalism and protectionist trade expanding the capabilities to produce, policies bring additional uncertainty to transport and distribute LNG, LPG and an already volatile region. CNG. The industry is looking closely at Therefore, we expect that environmental this anticipated growth in demand for legislation and growth in demand for energy in Latin America, and is working energy will create huge commercial actively on projects and alternatives to opportunities in the region and tempt provide the energy that the developing existing and new players in the economies need in order to grow. market to invest in short and long term projects. Moreover, this will be Regional Instability done against a backdrop of increasing ESTIMATED NUMBER The Latin American market is enteringVenezuela isOF one of the most challenging and exciting SERVICE in meltdown mode, instability and rising nationalism and protectionism that may slow down Argentina faces a massive recession, STATIONS INinvestors periods in its history. A confluence LATINareAMERICA still shy to invest in Brazil or even derail this most attractive of events and factors RANK byimpacting COUNTRY our # OF STATION due to recent corruption scandals, and opportunity in Latin America. industry are interpreted 1. Brazil by some as39.000 ‘the perfect storm’, and by others as 2. Mexico an 11.400 3. Argentina 4.500 “incredible opportunity” 4. Colombia to grow and profit. Those events 4.450 and factors can4.200 5. Peru be 18.40% Elaflex Comment on 6. Paraguay grouped into 3 areas. 7. Venezuela 1.900 1.700 BRAZIL MEXICO Latin America Fuel Retail Network 6% 80% of 8. Guatemala 1.340 ESTIMATED NUMBER OF SERVICE ARGENTINA total sites 9. Puerto Rico 1.160 6% 52.20% Environmental Legislation 10. Ecuador 11. Rep. Dominicana 1.060 800 15.20% COLOMBIA OTHER COUNTRIES The service station fuel retail 12. Bolivia Brazil and Mexico are 13. Panama markets in Latin14.America, the two 740 largest 440 Costa Rica they account 400 STATIONS IN LATIN AMERICA network in Latin America is highly 15. Honduras 330 concentrated in the 4 larger for over 70% of the total service 16. El Salvador station 310 RANK by COUNTRY # OF STATION countries of the region, and within population in the region, and they 17. Others (est.) 1000 TOTAL SITES 74.730 1. Brazil 39.000 those countries the concentration of are both implementing Stage II vapor 2. Mexico 11.400 stations is disproportionately large recovery. Retrofitting close to 60,000 3. Argentina 4.500 in the principal cities. For example, stations in a 6 to 10 year period presents 4. Colombia 4.450 the state of San Pablo in Brazil has a huge opportunity and even larger 5. Peru 4.200 more service 18.40% stations than all of challenge. Regulators are working 6. Paraguay 1.900 BRAZIL Argentina, and close to 60% of service overtime to write and pass regulations 7. Venezuela 1.700 stations 6% in Argentina are located in MEXICO 80% o and develop infrastructure to approve 8. Guatemala 1.340 9. Puerto Rico 1.160 the top 4 cities of the country. ThisARGENTINA total sit and monitor, established equipment 6% 52.20% 10. Ecuador 1.060 concentration of service stations COLOMBIA manufacturers are working to expand 11. Rep. Dominicana 800 in a way facilitates implementation 15.20% OTHER COUNTRIES capacity while new players are rushing 12. Bolivia 740 of some of the changes required to open shop, and service companies 13. Panama 440 for equipment as environmental work around the clock to grow their 14. Costa Rica 400 legislation is passed. However, growth capabilities. 15. Honduras 330 in the service station network is tied 16. El Salvador 310 to demographics which is expected Growth in Demand 17. Others (est.) 1000 to show growth outside the principal TOTAL SITES 74.730 Even conservative estimates indicate cities of each country. that the vehicle population will double FUELWORLD Issue 3 2019
TECHNOLOGYWORLD
14 Section 3 > TechnologyWorld Dover Fueling Solutions Launches EMV Resource Center ® access to a download center containing the latest news and data on outdoor fraud, tips on enabling EMV, a guide to preparing for a site evaluation and more. “The EMV liability shift will be here sooner than we think, and with a limited number of certified technicians available to complete these installations, the time is now for merchants to upgrade their fuel service stations,” said DFS Interim General Dover Fueling Solutions is pleased to announce the launch of Manager – North America, Kendra Keller. “Upgrading a fuel its new EMV® online resource center. service station or a fuel retail network can be a confusing and arduous process. DFS is here to make the conversion On October 1, 2020, the liability for payment fraud at automated as pain-free as possible for our partners and customers fuel dispensers will shift from the card issuer to the party who with the products and information they need to achieve EMV has not adopted EMV chip technology. In order to educate station compliance.” 27062019 owners on the urgency of upgrading to EMV technology, DFS has launched an online resource center to assist through the transition. Upon registration, visitors to the site will have full Hectronic starts off into the Digital Future with New Company Division The fast-moving market requires the permanent evolution of Hectronic from a manufacturer of hardware and software products to a complete solutions provider of digital technologies. For this very reason the management of Hectronic established the new company division “Digital Solutions” on 01 July 2019. Currently, the team of six employees led by division manager Sven Stottmeier is working successfully in the areas of mobile payment as well as hosting and routing of fleet cards. The goal is to make all payment and authorization processes at fuel service stations more efficient and secure for all parties concerned. Digital and intelligent payment systems and marketing tools create real added value for the customer. As an example, by means of the mobile payment system HecFuel fuelling and authorization processes can be FUELWORLD Issue 3 2019
TechnologyWorld Section 3 15 simplified for the fuel service station operator and, thanks activities in a digital environment shall also be based on this to the user-friendly app, accelerated for the end customer. approach. By means of dynamic and interdisciplinary ways The software service FleetNet, however, not only allows of working and the freedom to implement ideas creatively online authorization at the point of sale but also the secure it shall be possible to react even more flexibly to market acceptance of major fleet cards. changes. The modern workspaces on the second floor of the headquarters in Bonndorf are also beneficial. Early this year “In order to meet the requirements of an ever more dynamic the comprehensive structural modifications were successfully market and to be able to offer our customers first-class digital completed and the new spatial concept was filled with life. solutions the new unit “Digital Solutions” is groundbreaking The open-space office provides a wide range of working areas for Hectronic.” – Sven Stottmeier, Head of Company Division for more creativity. From retreats for concentrated work at “Digital Solutions” individual workstations to manifold meeting areas allowing for The new company division “Digital Solutions” is aligned with easy communication and lively exchange in the team. the existing structure, but its startup character is supposed to make it a driving force for digital innovation. With its products The new company division “Digital Solutions” shall create a and solutions Hectronic stands for excellent quality and the dynamic to push the boundaries, thus developing a successful claim to be as close to the customer as possible. Our further digital strategy of the Hectronic GmbH. 02082019 Authorize any Kind of Vehicles Automatically at the Fuelling Point. Quick integration into existing Don`t hesitate to petrol station architecture contact us! Transparency and exact Hectronic GmbH Allmendstrasse 15 calculation of consumption D-79848 Bonndorf Fuel loss, misuse and mis- Tel. +49 7703 9388-0 fuelling excluded mail@hectronic.com Higher vehicle throughput www.hectronic.com Greater fuelling comfort All details as video on YouTube #HectronicTV Issue 3 2019 FUELWORLD
16 Section 3 > TechnologyWorld Connected, digitized, intelligent: Managing service station networks with SAP Secondary Distribution and Fuels Retailing Via Continuous Station Replenishment, SAP Secondary Distribution and Fuels Retailing creates advanced consumption patterns and replenishment plans for every service station in the network. For maximum accuracy and reliability, these guidances are based on various sources: data from the point-of-sale system, tank level readings and physically measured pump values. When necessary, it even takes special incidents into account. If there is a concert or sports event happening near a specific service station, for example, SAP Secondary Distribution and Fuels Retailing will anticipate more traffic during that time. Another useful functionality is the Service Station Overview, which is available within SAP Secondary Distribution and Fuels Retailing as a user-friendly Fiori app. It provides back office managers with extensive information on the sites they supervise. Via filters, they can sort this information according to their current needs. Additionally, they can compare data for several stations at once and form groups based on differing For a driver low on gas, filling up the tank is easy: Stop at a criteria. Since it offers an “immediate business benefit to the station, fuel up the car, pay for the goods and service, leave. user”, SAP distinguishes the Service Station Overview as a so- Underneath the surface, however, things are not quite that called Fiori Lighthouse Scenario. simple. After all, modern service station networks are complex What is true for the Service Station Overview in particular, also entities that consist of dozens or hundreds of individual sites – applies to SAP Secondary Distribution and Fuels Retailing in all of which are not only connected with each other, but also general: By simplifying and digitizing all aspects of their operation, with numerous external partners: haulers, vendors, service it supports the managers of service station networks in taking their providers and so on. business to the next level. To ensure a smooth and satisfying customer experience at If you would like to find out more about SAP Secondary any given time, a tremendous amount of work is required Distribution and Fuels Retailing, go to www.implico.com “behind the scenes”. The key to success: a fully integrated end-to-end solution that automates, streamlines and steers the sophisticated processes that run in the background 24/7. Within the SAP environment, the standard for this is SAP Secondary Distribution and Fuels Retailing. It is developed by Implico (the only software factory for SAP in the downstream sector) and handles the complete administration of a service station network. Receiving data from every single location in the network, SAP Secondary Distribution and Fuels Retailing registers and processes all transactions – be it fuel fillings, shop purchases or extra services. At the end of each workday, it shares an in-depth report with the proper recipients in accounting and administration. And it also initiates all necessary follow-up processes automatically. FUELWORLD Issue 3 2019
We’re In Your Corner. FULL EMV® COMPLIANCE AND DATA PROTECTION, PREPARING YOU FOR TOMORROW. WAYNE EMV SOLUTIONS Visit us in Booth 4611 at the 2019 PEI Convention at the NACS Show in Atlanta, Georgia. w w w. d o v e r f u e l i n g s o l u t i o n s . c o m / E M V © 2019 Dover Fueling Solutions. All rights reserved. DOVER, the DOVER D Design, DOVER FUELING SOLUTIONS, and other trademarks referenced herein are trademarks of Delaware Capital Formation, Inc./Dover Corporation, Dover Fueling Solutions UK Ltd. and their affiliated entities. EMV is a registered trademark of EMVCo, LLC. 073119
18 Section 3 > TechnologyWorld C-Stores and the Transition from Gas, Cokes, and Smokes C-stores must transition from selling necessity-based Trends in C-Store Transformation goods to providing a more unique consumer experience. A number of store chains across the country are leading the charge in transforming the c-store experience into a unique When gas stations first started popping up in the early and hyper-localized experience that consumers don’t just 1900s, they weren’t just about fuel. They were the start of visit out of necessity, but voluntarily flock to. These stores are American driving culture. Over the years, they’ve evolved differentiating through: greatly to what we know today, offering everything from • Healthy food. As Americans lean toward healthier food options, snacks and drinks to lottery tickets and tobacco products. their appetite for the fried, cheesy, oil-laden fare of yesterday’s But the world is changing, and cars are being made to have c-stores is waning. Today, they want healthier options that keep greater fuel efficiency than ever (not to mention those that them full (and free of car sickness) as they travel. East Coast are electric) — which means less stops for gas and even chain Wawa not only offers premium food choices like healthy fewer visits to the c-store. In 2007, the Ford F150 could get salads (with quinoa!) and fresh sandwiches, but also a nutrition 16 miles to the gallon. Today, that number has increased to calculator and tips for healthy eating on their website. 22 mpg. Current research shows that the average American • Unique products. Drivers can get gas, cokes, and smokes drives just over 13,400 miles per year. But with 37.5% more anywhere. To keep them coming back, modern c-stores fuel efficiency in cars, they’re filling up nine times less must offer unique foods and products that give customers a every year. specialized experience they can’t get anywhere else. Texas- based stores like Buc-ee’s and Woody’s Smokehouse sell It’s time for the gas station c-store to differentiate itself a variety of homemade jerkies, fine cheeses, and branded from the dingy, dirty shops with junk food and cheap souvenirs, while Hruska’s offers kolaches that consumers souvenirs we’ve come to know. In 2019, it’s time to focus travel far and wide to sample. on a more enjoyable consumer experience that delights • New services. Americans are more tech-savvy than ever, and they customers and keeps them coming back. expect the brands they interact with to be too. Stores that offer mobile apps give consumers a more convenient way to pay at the pump, browse menus, earn rewards points, and even pre- order food through a channel that coincides with their everyday lives. From Commodity to Specialty Human dependence on fossil fuels isn’t going away any time soon. But engineers are creating more fuel-efficient cars and machines every day that steadily decrease the necessity of gas. As brands of every industry like Amazon, Spotify, Netflix, and others offer more personalized, curated experiences for their customers, consumers will begin to expect those same interactions from every brand they encounter — from gas stations to grocery stores and beyond. To remain relevant and profitable, c-stores must transition from a commodity-driven business that consumers view as an unavoidable necessity to an enjoyable experience they actively seek out. Build an Experience That Keeps Customers Coming Back A whopping 81% of Americans now own a smartphone, and they expect their brand experiences to be as mobile as their lives. P97’s experience-driven mobile commerce and digital marketing platform allows gas stations and c-stores to provide personalized interactions from the convenience of a branded mobile app. P97 is redefining how customers engage with your brand by allowing you to send mobile offers through push P97 is a mobile commerce and digital notifications, accept payments, promote digital marketing, marketing platform that connects review deep analytics, and more. Start driving increased store merchants in the retail fueling industry traffic with mobile commerce capabilities by scheduling a to their consumers by enabling mobile demo today. payments and the delivery of targeted Come visit us at NACS! Stop by booth #3531 for a full digital offers. demonstration of P97’s mobile commerce and digital www.P97.com 20 50 W. Sam Hous ton Pk w y South 1.888.797.3050 marketing platform and see first-hand how P97 can help grow your business. Suite 9 0 0, Hous ton, Texas FUELWORLD Issue 3 2019
Disruptors in Fuel Retailing Are you up to speed with vital industry issues? IFSF ANNUAL CONFERENCE KEMPINSKI CORVINUS, BUDAPEST | 5-6 NOVEMBER 2019 INDUSTRY PAYMENT INSIGHTS NETWORKING SECURITY ELECTRIC VEHICLES APIs IFSF is a forum for major fuel retailers and technology companies from ifsf.org the sector to discuss their common goals of providing application standards that enable the interoperability of forecourt equipment and fuel retailing applications. Visit our website for more information. SHARED STANDARDS SUPPORTING FORECOURT BUSINESSES
20 Section 3 Oil Company Retail Brand News > North America: News & Updates NORTH AMERICA NEWS INDEX: Growth Energy Joins With GasBuddy to Sinclair Fuel Service Stations Will Use CANADA Offer Unleaded 88 Mako Networks Costco to Open Biggest Store Harris Teeter to Open Site in Lake Pine SoCalGas with Calgren Complete Dairy Crevier Fuel Service Station Expansion Renewable Natural Gas Facility Husky’s 5885 Pressure/Vacuum Vent at Granby Approved by CARB Speedway Strives For Consumer Data Filld Arrives In Metro Vancouver Security Irving Oil Celebrates Summer with Fuel Greenery Appoints Tim Johnson - Discounts SpeedyQ Markets, GreenPrint Alliance Executive VP of Sales Cuts Vehicle Emissions Lariat Partners Sells Offen Petroleum to Govt’s $4.6 million To Support Petro- Court Square Capital Partners Spinx Co. Streamlines Fuel Price Canada EV Network Expansion Adjustments Love's Travel Stops Launches in Brownsville TravelCenters of America, Shawn Ali USA Lucas Oil Products Marks 30 years Sign Franchise Agreement American Natural Gas Buys AMP CNG Michael Bloom Joins Executive Valero Energy Posts 2Q 2019 Financial Apache Oil Co. Sells Fuel Marketing and Leadership Team as CMO at Gpm Results Retail Business Investments, Llc VP Racing Fuels Collaborates With API Approves Improved Engine Oil Marathon Petroleum Appoints Donald C. Shipley Energy Standards Templin - Executive VP VP Racing Fuels Is Official Fuel of Pro Applegreen to Acquire US Retail Fuel Marathon Petroleum to Acquire Watercross Tour Operation Andeavor Logistics VP Racing Fuels- Official Fuel of Applegreen Acquires Stake in Highway Matrix Capital Markets Declares Bonneville Speed Week Service Area Network Promotions, New Appointment Wendy’s Partners with GasBuddy Atlas Oil Makes Numerous Leadership Matrix Declares Certified Tire & Service WEX Signs Agreement with ChargePoint Appointments Centers Sale Bio-Based Diesel Fuels Deliver Greatest Booster raises $88.5 million For On- Matrix Guides Sale of Fastrac Markets To Carbon Emission Reductions Demand Fuel Delivery EG America Fuel Stations Realize EV Market BP Partners With American Heart MFA Oil Buys Big O Tires in Warrensburg Potential Association Navistar Instigates Service Partnership California Allows B20 Biodiesel in BP Ventures Invests USD $3 million In with Love's & Speedco Underground Storage Tanks PartsTech PDI Acquires CStorePro BP Will Present Improved Loyalty PetroClear 511 Dispenser Filters Gain Program, BPme Rewards UL Recognition Chevron Products Unveils Techron Phillips 66 Selects 9th Wonder for B2B Protection plus Powersports Solutions Clean Energy Launches Natural Gas Pilot Flying Readies to Roll Out 6 Station in New York City Locations in West Texas CITGO Has Carlos E. Jorda for CEO Plug and Play Collaborates With Phillips Couche-Tard & CrossAmerica Announce 66 Close of the First Asset Exchanges QuikQ Announces Love's Travel, CyberFuels Post Revenue Increase TravelCenters of America Investments Cybera Readies Shell for Outdoor EMV Redeem Fuels Multiple Sector Fleets Douglass Distributing to Rebuild Valero Refuel Buys Bishopville Petroleum Co. Station Renewable Energy Partners With Broco EG Group Buys Certified Oil Riiser Fuels Buys Four Jetz C-Stores EG Group to Buy Cumberland Farms Safeway’s Time-Saving Fuel App Grows. EPA Finalizes Rule on E15 and RIN Shell Agrees to Sale of Martinez Refinery Reform Shell Introduces Shell V-PowerNiTRO+ ExxonMobil Rolls Out Latest Formulation Shell Oil with Dunkin’ Gives Fuel GasBuddy Activates Fuel Availability Discounts Tracker FUELWORLD Issue 3 2019
Oil Company Retail Brand News > North America: News & Updates Section 3 21 Canada : Irving Oil Reopens Aulds Cove Big Stop Irving Oil is all set to relaunch the new Aulds Cove Big Stop in Aulds Cove, Nova Scotia, which was first opened on August 17, 1984, when Aulds Cove was the first Big Stop for Irving Oil. 35 years later, it will officially reopen on the same date. “Today is an exciting one as we celebrate the grand reopening of our very first Big Stop location at Aulds Cove,” says Sarah Irving, Executive Vice President and Chief Brand Officer, Irving Oil. “We appreciate the loyalty of our customers over many years and are so proud to be here to celebrate and have an opportunity to say thank you for the business.” Darren Gillis, Chief Marketing Officer, Irving Oil, said, “We’re looking forward to marking this milestone with the community in Aulds Cove and celebrating the official reopening of one of our most historic sites.” Renovating the Big Stop to meet customer needs, the project comprised fueling lanes and Professional Driver amenities, a Eastern Canada and New England. We also operate Ireland’s dog park, and a larger restaurant including full service menu only refinery, located in the village of Whitegate. In 2019, Irving offerings with longtime favorites such as fish and chips and Oil expanded its presence in Ireland by acquiring Top Oil, a chocolate cake with boiled icing. leading supplier of home heating oil, petrol and diesel fuel. Irving Oil is an international refining and marketing company Irving Oil established its European operations in 2014 with an with a history of long-term partnerships and relationships. office in London, England, and tankage in Amsterdam. Named Founded in 1924, Irving Oil operates Canada’s largest refinery in one of Canada’s Top 100 Employers for three consecutive years, Saint John, New Brunswick, along with more than 900 fuelling we have a strong customer and community focus and are locations and a network of distribution terminals spanning committed to future growth. 21082019 USA: California Allows B20 Biodiesel In Compared to fossil fuels, biodiesel, with existing approval requirements for Underground Storage Tanks a renewable fuel for diesel engines, double-walled USTs, unless any material California has removed the last major significantly reduces greenhouse or component of the UST system has obstacle for storing biodiesel blends gases compared to fossil fuels, making been determined to not be compatible of up to 20 percent in underground biodiesel use an important strategy with B20." The previous wording of the storage tanks. in meeting the state's Low Carbon regulation is reversed which required Fuel Standard. Greenhouse gases are tank owners to prove that every The National Biodiesel Board, several reduced by at least 50 percent, and often component of the tank was compatible. member companies, and the California by as much as 81 percent, compared to Advanced Biofuels Alliance, through efforts Tyson Keever of biodiesel producer fossil fuels, confirms the California Air lasting more than 10 years, provided the SeQuential and Crimson Renewable Resources Board, giving biodiesel some State Water Board with data necessary Energy who chairs the California of the best carbon scores among all to demonstrate B20 compatibility in Advanced Biofuels Alliance, said, "This liquid fuels. underground storage tanks. change in regulations represents a huge Underground storage tanks store a milestone for consumers in California, The amended regulation fulfills a high vast majority of diesel fuel, particularly who will now have increased access priority industry objective to allow at retail fueling locations. Regulators to B20 in a state where protecting the double-walled UST owners and operators were concerned that any degradation of environment is greatly valued. Our that wish to store B20 to comply with UST materials could allow diesel fuel company is driven to make a positive regulations, said NBB CEO Donnell to compromise the water supply, even impact on reducing carbon emissions, Rehagen. He added that this is a major though biodiesel biodegrades in water to stimulate local economies, and to victory towards biodiesel's mainstream as fast as sugar. reduce dependence on fossil fuels, and integration into the California fuel supply. this new regulation will amplify our "We recognize the huge potential for On August 6, California Underground ability to do all three." biodiesel to supply California with a Storage Tank (UST) were amended by better and cleaner fuel and applaud state the California State Water Resources Biodiesel, made from an increasingly regulators for working closely with us Control Board, which now say that diverse mix of resources such as to clear this final hurdle that will allow diesel containing up to B20, meeting recycled cooking oil, soybean oil for more low-carbon biodiesel to make the ASTM standard for B20 (D7467), and animal fats, is the nation's first its way to the consumers and fleets all "shall be recognized as equivalent to domestically produced, commercially across the state," said Rehagen. diesel for the purpose of complying available advanced biofuel. 09082019 Issue 3 2019 FUELWORLD
22 Section 3 Oil Company Retail Brand News > Latin America: News & Updates LATIN AMERICA NEWS INDEX: ARGENTINA ANCAP Stations to Accept Mobile Fuel Payments ARLA 32 to Help Reduce Vehicle Emission Levels AXION Energy’s Current Situation Evaluated Banco de La Pampa Offers Reduction on Fuels Dapsa Opens First Fuel Service Station Dapsa to Open 30 Fuel Service Stations by Sept End Gulf Aims Opening 150 Fuel Service Stations By 2020 Gulf Opens First Station In Buenos Aires PDVSA Shuts Last Fuel Service Station Total Mexico Selects Marie Djordjian as GM Puma Energy Concludes Rebranding COLOMBIA Wascon Blue Set to Launch Its First Fuel Acquired Pampa Energía Assets Chevron Petroleum Gets Consent to Buy Service Station Puma Energy Launches Campaign Primax’s Interest Wascon Blue Presents Clean, Cheap Puma Energy’s Exclusive Discounts Terpel Gets Mobil Marine Lubricants Set Fuel Promotion is back Available Cross Border Fuel Price Difference Raizen’s New Station in San Juan Terpel to Increase Fuel Service Stations Causes Concern Launched In 2019 URUGUAY Raízen Presents New Shell Helix Ultra CUBA ANCAP Stations Launch Its App SN PLUS Lubricant Govt Says Fuel Shortage, Power Outages First National Forum of Stations ANCAP SIFER GAS Opens LPG Station in San Transient DUCSA Reaches Agreements with DAC, Juan Districad VOY with Energía Opens Second Fuel JAMAICA Nettuno Introduces Pet Bath at Fuel Service Station Total with Epping Purchase to Become Service Stations YPF Fuels Receive Top Tier Certification Largest Retailer Petrobras Selects João Carlos Agreement Signed For Comprehensive Yaad Man Petroleum to Build Country’s AraújoFiguerira- President Director Environmental Solution Largest Fuel Service Station Petrobras Uruguay President Replaced Government Stalls Part of Tax on Liquid Fuel Dealer Opens ‘Multipurpose Service Launch Service to Prevent Fuels Increase Station Arcade’ Contamination of Underground Tanks in Govt. Introduces System to Hire Trained MEXICO Fuel Vending Employees without Contract Arco Invests 300 Million Dollars for Fuel WIFI Comes To Fuel Service Stations VENEZUELA Import Tax Fuel Increase Postponed PDVSA Guarantees Fuel Distribution & Avia Presents Fuel Red Card ‘Now Gasoil’ Benefits Program Supply throughout the National Territory BP With Edenred Launch Bpfleet Commenced Cepsa to Present Service Stations BRAZIL Network at Onexpo’19 BR Records 2.4% Growth in Sales Enermex Plans 1,500 Portable Fuel Volume in 2Q2019 Service Stations Petrobras Completes TAG Sale Femsa’s Fuel Stations Openings Shelved Petrobras Reports Net Profit of R$ 4 FEMSA Signs JV with Raízen billion in 1Q2019 GasoMax Opens First Fuel Service Petrobras Obtains R$ 265 million From Station in Querétaro Braskem Leniency Agreement Mobil Launches New Station in Cerro de Petrobras Starts Non-Binding Phase of San Pedro Downstream & Logistics Assets Sale Oxxo Gas Plans 1000 Fuel Service Petrobras to Fully Exit Natgas Stations By 2019 Distribution Business OXXO Gas Unveils Its Fuel Service Petrobras to Reduce Its Stake in Fuel Station in San Pedro Garza García Station Network Profeco Introduces Its New App Petrobras & CADE Sign Agreement Puma Energy with Partners Offer Vitol, Grupo Dislub Equador Form Discounts on E-Payment Collaboration Repsol Targets 10% of Fuel Retail Govt Raises Biodiesel Fuel Blend To 11% Market Government Allows Selling Ethanol Shells New V-Power Enters Market Directly To Stations Targa Fuels and Pemex Sign Fuel Contract FUELWORLD Issue 3 2019
Oil Company Retail Brand News > Latin America: News & Updates Section 3 23 Argentina: DAPSA Opens Fuel Service Station In Suipacha The new outlet also has CNG among its product offerings, and is located on Route No. 5, a very busy route frequented by trucks and large vehicles as well as a large number of cars. "It is part of the schedule of arranged openings. Next Thursday we will be celebrating the initiation of a Service Station in Tucumán and we hope to open 50 sites before the end of the year," the company said. "We are the first company in Argentina to put the operator's name on the board, because we are convinced that it is they who generate value beyond the image," they said, pointing to this strategy as one of the strengths of their positioning in the market. Establishing itself as a relevant player in total fuel sales, in addition to inaugurating itself as a network alternative with Destilería Argentina de Petróleo SA (DAPSA), after its shared values with its adhered stations and with the means recent entry into the Service Station market, has opened that allow it to compete in a segment with higher demands another fuel station in Suipacha. and a new order, include DAPSA's future project. 29082019 ARCO Fuel Brand in Mexico During the summer, Arco has announced investment plans of more than us $300m to have 1.6 million barrels of storage by 2020. Having opened its first service station in August 2017, it had a network of over 100 service stations in September 2018. Arco’s plan is to have a service station network of at least 400 sites in the northwest of the country. 26082019 Mexico: Akron To Open Its First Fuel Service Station The Akron fuel additives brand is getting ready to foray into the fuel service station business in northeastern Mexico with the opening a fuel service station in Tamaulipas. ‘With this investment that will be made shortly, the Mexican company Uruguay: DUCSA Shows Positive ALUR with savings of over one million seeks to enter the competition with Performance dollars and Carboclor gained 35 million Pemex and the new companies,” said of pesos. ANCAP President Marta Arturo Montañez Cabrera, Marketing Uruguayan Fuel Distributor SA (DUCSA), Jara said that the liquidation of the Manager of Lubricants in the southern which markets fuels and lubricants, ANCAP Company of Beverages and zone. 170919 presenting the financial results of ANCAP Alcohols (CABA), continues, for which and its subsidiary firms for the first half an orderly process is being carried out. of 2019, has posted positive performance Gas Sayago, in turn, closed its own of 382 million pesos, despite the fact that operations on June 30 and the activities the margins have remained unchanged that continue are in charge of the since December 2016, while underlining shareholders. In the case of Alcoholes the increase in its market share with the del Uruguay (ALUR), the president of expansion plan of Convenience Stores 360. ANCAP explained that the sugar cane harvest was delayed, resulting in a first Other companies in the group, such as semester without income records and, Cementos del Plata, reduced its losses therefore, said that “the results do not by 80 percent in two and a half years, say much”. 02092019 Issue 3 2019 FUELWORLD
You can also read