PUBLIC SECTOR IT TRENDS 2021-22
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EUROPE AN VOICES PUBLIC SECTOR IT TRENDS 2021-22
EUROPE AN VOICES EUROPEAN VOICES European Voices brings together viewpoints from our experts in Europe, working at regional, national and international organization level, on topics that will resonate with public sector leaders across the world. Evolving legislation and data initiatives. The impact of new technologies on citizen service delivery. Governments’ responsibility to enable business and sustainable economic growth in a fair society. Affirming European values in the digital domain. As Europe’s digital decade unfolds, diverse points of view across the continent offer valuable insights that can build greater understanding and coherence, while providing a benchmark for the international community. This series offers comparative perspectives to the global public sector community and a window into the latest thinking shaping local policy, technology choices, and citizen-centric innovation. ABOUT THIS REPORT This report shares insights on IT trends in the public sector, based on a survey of public sector IT decision makers across Europe in 2021. Findings specific to Germany can be found in our German IT Trends report. 2
CONTENTS
1. Foreword | 04
2. Executive summary | 05
3. Targets and research method | 06
4. Dealing with the coronavirus pandemic | 08
5. IT requirements | 10
6. Intelligent technologies, cloud and data | 12
7. Technology trends | 16
8. Recommendations | 18
©2021 Capgemini 3
FOREWORD
Public administrations make better The data for this study was collected We hope that these results will help
decisions when they base them on at a time when Europe was, and still you to evaluate your strategies,
data, both their own and external is, on the move: Besides Brexit and possibly readjust them and better
data. This might be public data or data the global pandemic, digitalization understand today’s technology
shared with other institutions, e. g. in in the public sector is to be massively trends. We would be happy to discuss
the context of common European data expanded in the decade to 2030. our conclusions with you personally.
spaces. Data also informs decisions Sustainability and the climate crisis
on investments and innovations have become overriding concerns
when information on technology for policymakers. In the interests of
developments and IT budgets is made digital sovereignty, the European
available or if the decisions can be Union wants to make its data
compared with those made by other infrastructure less dependent on non-
administrations and companies. European companies. This poses many
challenges for public administrations.
Capgemini’s IT Trends Study has The results of the survey both indicate Marc Reinhardt
been providing such market data in that they are dealing with them in Executive Vice President,
Germany for 18 years. Due to the high different ways and highlight the areas Public Sector Global Leader
level of participation by executives in which they need to catch up. Capgemini
from the public sector, we created
a separate public sector edition
for the first time in 2021. We also
broadened the scope of the report
by surveying public sector IT leaders
from a range of European countries;
and comparing selected results with Thomas Heimann
those from companies in German- Principal Enterprise Architect
speaking countries. Capgemini
4 EUROPEAN VOICES | Public Sector IT Trends 2021-22
EXECUTIVE SUMMARY
The coronavirus pandemic and its APIs and predictive analytics are
impacts have significantly intensified IT units suffer currently the most important. In
digitalization of the public sector. fact, these have been available for
During the first lockdown in 2020, from increasing some time and, with the exception of
mobile and collaborative working predictive analytics, are already being
increased. In addition, digital offerings complexity of used by at least one in five of the
such as online education or eHealth public sector CIOs surveyed.
and eJustice services were expanded. the IT landscape
Smart things, digital twins, blockchain
The willingness to innovate While administrative units benefit technologies, mobile wallets and
also increased, but more on the from increasing digitalization, it virtual and augmented reality
administrative side than on the IT causes more and more problems for applications are at the other end of
side. The assessment of the factors IT units. This is because it demands the scale. These technologies are
that make the public sector more better protection of data and the least important and, with the
resilient varies accordingly: From an increases the complexity of the IT exception of mobile wallets, are
administrative perspective we see landscape. In fact, during the last currently rarely found in operational
an emphasis on everything needed 12 months, the complexity of the IT use in the public sector. However,
to work from home. In contrast, it landscape has risen or risen sharply in intensive work is being done on the use
rates automation, data-driven action the eyes of almost 80 percent of our of intelligent things: Some 12 percent
and the use of intelligent systems study participants. of the participants are currently
as less important. IT, on the other implementing them and around 24
hand, similarly prioritizes measures percent are planning to do so.
to increase resilience, but considers
them less important overall than Reluctance to
administration’s priorities. Both
sides underestimate the potential use intelligent
of automation.
technologies
The public sector uses intelligent
Goals: technologies, such as machine
learning, predictive analytics, or image
digitalization and recognition, to a relatively small
extent compared to the business
greater efficiency sector in German-speaking countries.
Just one in seven respondents
Two requirements are at the top of deploys them in daily business. In
most participants’ priority list this addition, the spectrum of use is more
year: expanding digitalization and or less limited to simple scenarios,
increasing efficiency. Many also want such as the automation of manual
to improve their communication work or deeper data analysis.
with target groups but the internal
processes linked to this often fall
by the wayside. As a consequence,
modernization is only superficial, Established
and the public sector misses many
opportunities to significantly reduce technologies get
workload. Lowering costs is low on
the priority list – slightly less than one highest marks
in five business users, and only one in
ten among IT managers. This suggests Of the 34 technologies and
that there is enough budget available methodologies CIOs were asked to
for completing the tasks ahead. rate, DevOps, metadata management,
multi-channel architectures, open
©2021 Capgemini 5
TARGETS AND
RESEARCH METHOD
The European Public Sector IT Trends • The impact of Covid-19
survey focuses on the current state Survey
of IT within public authorities in • Use of intelligent technologies
Europe. The analysis considers both instrument
technological and organizational • Cloud and data
aspects. This includes, for example, Respondents were invited to
the implementation of laws and • Use and importance of specific participate in the study via e-mail and
reaction to crises, the setup of IT IT technologies received a personal access code to
infrastructure, and the future use the online survey with predominantly
of technologies. closed answer categories.
Because the sample is relatively
The results are based on a survey of 53 small, differences between the Capgemini conducted the survey
decision-makers from Austrian, British, results of individual countries must in the period from February to May
Dutch, French, German, Swedish, Swiss, be interpreted with some caution. 2021. The addresses of the contacted
and international public organizations. To enable a comparison between the organizations were provided by
Those surveyed included CIOs, status of companies and the public Capgemini.
CDOs, heads of digital strategy, and sector, some data was compared to
directors general working mainly in the results of Capgemini´s IT Trends
four areas of the public sector: public Study published in February 2021
administration, tax and welfare, surveying 109 business and IT decision
defense and security, and healthcare. makers from various industries in
All participants were asked about: Germany, Switzerland and Austria
with matching questions.
• IT management targets and
budget spending
6 EUROPEAN VOICES | Public Sector IT Trends 2021-22
PARTICIPANTS IN THE SURVEY
Function n=53 Country n=53
IT 75.5% France 30.2%
Business
24.5% Germany 26.4%
specialist area
Sweden 17.0%
Netherlands 11.3%
Domain n=53
Austria 9.4%
Public
50.9%
Administration
United Kingdom 3.8%
Tax & Welfare 30.2%
Switzerland 1.9%
Defense & Security 13.2%
Healthcare 5.7%
©2021 Capgemini 7
DEALING WITH
THE CORONAVIRUS
PANDEMIC
All respondents agree that the of IT infrastructure and the use of
coronavirus pandemic and its cloud solutions were more often
impact has significantly intensified accelerated than slowed down.
digitalization in their organizations. Increased use of cloud solutions
In particular, mobile and collaborative was more clearly perceived by the IT
working increased during the first organization than by employees on
lockdown in 2020. In addition, digital the administrative side. The level of
offerings such as online education automation was least affected by the
and eHealth and eJustice services impact of the pandemic.
were expanded. The modernization
HOW HAS THE PANDEMIC IMPACTED THE
DIGITALIZATION OF YOUR ORGANIZATION? n=53
1 (intensified) 58.5%
2 34.0%
3 (not changed) 5.7%
4 1.9%
5 (reduced) 0%
Importance of the business side than on the IT side.
This can possibly be attributed to
as communication tools, mobile
devices, digital processes, a strategy
preventive the fact that administrative staff had
to change their working methods to
for continuity management and
a scalable infrastructure. Automation,
measures a greater extent than IT staff during
this time.
data-driven action and the use of
intelligent systems are rated as less
depends on Accordingly, business and IT staff have
important. The IT side has a similar
view, but considers tools for working
perspective a somewhat different perspective on
what makes public authorities more
from home, and the use of data
or artificial intelligence (AI), less
resilient. The administrative side important for resilience in general.
During the lockdown, the willingness thinks everything needed for working
to innovate increased, but more on from home is most important, such
8 EUROPEAN VOICES | Public Sector IT Trends 2021-22
HOW IMPORTANT ARE THE FOLLOWING MEASURES TO
INCREASE THE RESILIENCE OF YOUR ORGANIZATION?
n=40; 1=high to 5=non existent; dk =don't know; ns=not specified
The figures in the ellipses are the average scores for each measure
Access to powerful communication and
collaboration tools
1.74
Provision of secure hardware and software for
home office work
1.92
Use of digital (e.g. interaction-oriented) forms
of work
1.92
Increase the scalability of infrastructure 2.0
Strategy for continuity management 2.09
Automation of administrative tasks 2.18
Automation of communication with citizens 2.39
Data-driven administrative tasks 2.66
Use of open data 2.80
Use of artificial intelligence and machine learning 2.91
Publication of datasets (open data) 2.94
high i m p o r t a n ce low i m p o r t a n ce
1 2 3 4 5 dk ns
In an international comparison, the both of tasks and communications
participants from Germany attach Potential of to be important or very important to
the least importance to the use of maintaining the organization's ability
intelligent technologies to make their automation is to act in an emergency.
organization more resilient. They also
consider data-driven administrative often The participants from Germany,
action and the exchange and however, are more skeptical. While
publication of data to be negligible underestimated they recognize the potential of
in this context. The respondents automation, they do not consider it
from France have a similar attitude. The more the work of public crucial to continuing to work in an
In contrast, the Swedish participants authorities becomes digitized, the emergency. Respondents from France
assess these factors differently: they more opportunities open up to sit between these two poles: while
consider the use and publication automate tasks and communications automation of tasks is important,
of data as well as data-driven with citizens. This frees up capacity the automation of communications
administrative action to be important for other projects, especially during has less significance, even though
and the use of intelligent systems to a crisis. The participants from the pandemic has shown the latter to
be one of the three most important Sweden, in particular, recognize this be crucial in times of crisis when its
resilience factors. potential. They consider automation volume usually increases strongly.
©2021 Capgemini 9
IT REQUIREMENTS
For more than half of the participants have different focus areas. While first. They also want to increase
(56.6 percent), two requirements are IT departments concentrate on efficiency and data security and
at the top of the priority list this year: efficiency and, in addition to better align themselves with the
the expansion of digitalization and digitalization, on the development needs of citizens and businesses.
an increase in efficiency. However, of innovative products and services,
administrative and IT departments administrative units put digitalization
WHAT ARE YOUR MOST IMPORTANT IT MANAGEMENT
REQUIREMENTS FOR THE COMING YEAR? n=53`
Increased efficiency 56.6%
Expansion of digitization 56.6%
Increased data security 39.6%
Development of new, innovative IT products 35.8%
and services
Stronger orientation towards the needs
32.1%
of the end customer
Increased flexibility 24.5%
Reduction of costs 13.2%
Improvement of information evaluation
13.2%
and use
Shorter time-to-market 11.3%
Building partner ecosystems 5.7%
Closing the technological gap with
3.8%
other authorities
The aim to focus on the needs of want to implement intelligent and the public sector is missing many
citizens and companies is driven by advisory systems for employees opportunities to significantly reduce
two factors. Firstly, the pandemic and customers. the workload of its staff.
lockdown demonstrated the need
for contactless digital services; But while a lot is happening around
secondly European standards are external communications, the same
pointing in the same direction. As cannot be said for the modernization
a consequence, slightly more than of internal processes: Only about one
half of the respondents want to in four respondents plan to digitize
develop automated service offerings the payment process, and only just
over the next 12 months. More than under 27 percent plan to digitize the
one in three are planning to deploy handling of a specialized process
or expand systems for analyzing the altogether. It is clear from this that
customer journey and just under modernization remains focused on
29 percent of the respondents the interface with the outside world
10 EUROPEAN VOICES | Public Sector IT Trends 2021-22HAS THE COMPLEXITY Automation
OF YOUR IT LANDSCAPE
INCREASED OR boost,
DECREASED DURING THE but no innovation
PAST 12 MONTHS? n=38
boost
Automation of processes is the
method of choice to master this
71.1%
AVERAGE increasing complexity. Public sector
2.16 organizations have boosted the rate
by an average of almost 40 percent
over the last 12 months. This puts the
public sector well ahead of companies
in German-speaking countries, whose
average rate at the end of 2020
was just under 25 percent. But the
surge in automation in the public
sector could be due to a great need
to catch up, since the increasing
digitalization during the pandemic
18.4%
has opened up new automation
opportunities that businesses may
have exploited already.
7.9%
2.6%
In addition, most respondents still rely
on rule-based automation, followed
0%
by the use of software robots.
Strongly
increased
Increased
No change
Slightly
decreased
Strongly
decreased
Intelligent solutions are used only by
about one in three respondents.
New laws drive No budget
an increase bottlenecks
in complexity Slightly less than one in five
administrative managers want to
While administrative units benefit This leads to a higher susceptibility to reduce costs, and among IT managers
from increasing digitalization, it system errors as well as an increased it is only one in ten. So there seem
causes more and more problems for IT workload for IT units, which have to be enough funds available for the
units. On the one hand, digitalization fewer and fewer specialists at their tasks ahead. Compared to the business
requires data to be better protected. disposal. More than 33 percent of sector in German-speaking countries,
Accordingly, this task is third on this the respondents observed a rising the public sector spends slightly less
year´s agenda. On the other hand, the shortage of IT specialists over the money on maintaining existing IT
complexity of the IT landscape has last 12 months and, according to their systems, at just under 43 percent of
increased over the last 12 months in forecasts, it will increase in the next the total IT budget, and accordingly
the eyes of almost 80 percent of the two years. has more leeway for modernizing IT
respondents. Legal requirements and implementing new systems.
such as the European Single Digital
Gateway (SDG) regulation are the
number one cause of this. In addition,
demands of citizens and companies,
as well as the higher number of home
office workplaces, have increased
complexity.
©2021 Capgemini 11INTELLIGENT
TECHNOLOGIES,
CLOUD AND DATA
The public sector uses intelligent at all, slightly more than half of the
technologies such as machine participants have set up pilot projects
learning, predictive analytics or image or projects with a limited scope.
recognition to a lesser extent than the Just over one in seven use smart
business sector in German-speaking technologies in daily business.
countries. While a few more than
a quarter have not yet dealt with them
DO YOU USE INTELLIGENT TECHNOLOGIES
SUCH AS MACHINE LEARNING, PREDICTIVE
ANALYTICS OR IMAGE RECOGNITION?
1 (very
6.1% AVERAGE
intensely)
3.57
2 10.2%
3 28.6%
4 24.5%
5 (not at all) 26.5%
do not know 2.0%
not specified 2.0%
Overall, participants rate their success to more or less simple scenarios,
with smart technologies as quite high: such as the automation of manual
around six percent are enthusiastic, work or deeper data analysis. These
and slightly more than 30 percent are use cases also receive the best
very satisfied. However, most are still marks from users. Rarely applied but
lacking experience at the moment. also positively rated are intelligent
Previous years’ IT Trends studies technologies that contribute to
showed that the euphoria decreases increasing quality, such as in citizen
as practical experience increases, and business engagement. For other
and that successes are judged more more difficult application scenarios,
critically as know-how adds up. But such as predicting the behavior of
currently, only about 12 percent of complex systems or virtual assistants
the participants are disappointed and that provide tips for next actions, the
consider their projects a failure. The use in day-to-day business is currently
spectrum of use is, however, limited still low.
12 EUROPEAN VOICES | Public Sector IT Trends 2021-22WHICH BUSINESS PROCESSES DO YOU SUPPORT TODAY
WITH INTELLIGENT TECHNOLOGIES?
n=33; 1=very intensive to 5=not at all; dk =don't know; ns=not specified
The figures in the ellipses are the average scores for each business process.
Automation of manual work 2.75
Deeper data analysis, e.g. to discover process
improvements, innovation opportunities or new 3.0
sales opportiunities
Detection of anomalies in daily business 3.33
Increase of quality e.g. in citizen dialog 3.39
Personalization of services for customers and
employees 3.63
Prediction of the behavior of machines, customers or
the development of the organization or market
3.69
Recommendation regarding problems with
customers or internal challenges
3.96
high i m p o r t a n ce low i m p o r t a n ce
1 2 3 4 5 dk ns
HOW DO THE BUSINESS USERS IN YOUR ORGANIZATION RATE THE
BENEFITS OF INTELLIGENT TECHNOLOGIES IN DIFFERENT AREAS?
n=31; 1=very high to 5=non existent; dk =don't know; ns=not specified
The figures in the ellipses are the average scores for each business process.
For automation of manual work 2.21
Deeper data analysis, e.g. to discover process
improvements, innovation opportunities or new 2.52
sales opportiunities
To increase quality, e.g. in citizen dialog 2.58
To detect anomalies in daily business 2.79
To personalize services for customers and employees 2.96
To predict the behavior of machines , customers or
3.04
the development of the organization or market
For recommendations regarding problems with
customers or internal challenges 3.10
high i m p o r t a n ce low i m p o r t a n ce
1 2 3 4 5 dk ns
©2021 Capgemini 13One in five uses 18 percent of the participants are
currently planning or implementing
intelligent projects. On the other hand, the
number of those not planning its
software robots deployment in the near future is also
high, at just under 43 percent.
Technologically, the respondents
consider predictive analytics, This may be due to the fact that
cognitive security and AI Ops to more than half of the participants
be important. Except for cognitive are already using or implementing
security, the number of deployments traditional RPA (without the support
is small, but 30 to 40 percent of of intelligent technologies). It is
respondents are planning to set up possible that they are very satisfied
projects this year. with their software robots, thus
do not see any reason to evaluate
Intelligent Robotic Process intelligent RPA at the moment.
Automation (RPA) is obviously
a polarizing topic: On the one hand,
the technology is already used by
a good 21 percent. In addition, about
INTELLIGENT TECHNOLOGIES: HOW ADVANCED ARE PROJECTS ON THESE TOPICS? n=28
3.6% 3.6%
Intelligent process automation (RPA with AI
21.4% 14.3% 42.9% 14.3%
decisions)
Cognitive security (defendable applications,
managed security services, early warning 14.8% 7.4% 25.9% 22.2% 14.8% 14.8%
systems etc.)
3.7% 3.7%
Predictive analytics 22.2% 22.2% 33.3% 14.8%
AI ops 7.4% 7.4% 25.9% 29.6% 14.8% 14.8%
3.6%
Document processing with natural language
17.9% 17.9% 50.0% 10.7%
processing
3.6%
Virtual assistants 7.4% 22.2% 55.6% 11.1%
Cognitive computing for controlling business
11.1% 51.9% 18.5% 18.5%
processes
implementation
in operation planned not planned do not know not specified
underway
Organizations that do not use contact with citizens and businesses jobs play almost no role in the decision
intelligent technologies primarily or there is a lack of appropriate not to use smart technologies.
lack the budget to do so or have legal change management. Ethical
concerns. In some cases, there is also concerns, lack of data or leadership
a desire to maintain the personal support, and the desire to preserve
14 EUROPEAN VOICES | Public Sector IT Trends 2021-22German individual providers and diversify to
a higher degree.
authorities hold
Awareness of GAIA-X as a European
back on data data infrastructure is — outside
Germany — apparently low and
exchange accordingly the interest in it is low
as well. The project, launched by
Yet almost 70 percent of the France and Germany, is intended to
respondents are probably quite increase the sovereignty of European
well prepared to deploy intelligent authorities and companies with
technologies from a technical point a European data infrastructure and
of view. This is because they operate to ensure compliance with European
a data platform, which in almost all data protection standards. Other
cases is also a strategic component of reasons for the lack of interest
the IT infrastructure. besides the low level of awareness
could be the fact that many modalities
At present, however, these data of the future platform have not yet
platforms are probably primarily used been defined and the services are not
for the exchange of information and available yet.
not for providing input for intelligent
systems. Data exchange is apparently
very active with supervisory
authorities and other authorities
and administrations. When it comes
to third parties outside the public
sector, data is exchanged by every
second respondent, with German
organizations being more reticent
than Swedish and French ones. This is
probably due to the higher sensitivity
to data protection in Germany,
which is also reflected in German
authorities' reluctance to engage in
open data projects.
Capacities at
European cloud
providers to be
increased
About 60 percent of public IT services
are cloud services, about half from
European providers and the other
half from non-European providers.
Slightly more than 50 percent of the
respondents intend to shift capacities
to European providers in the coming
years. The top two reasons for doing
so are to increase data sovereignty
and data protection. Some also
want to reduce dependency on
©2021 Capgemini 15TECHNOLOGY TRENDS
In total, we presented 34 technologies APIs and predictive analytics are the scale. These technologies are
and topics from seven areas to IT currently the most important. Without the least important and, with the
managers to evaluate and indicate to exception, these are technologies and exception of mobile wallets, are
what extent they use them. This list is methods that have been available on currently rarely found in operational
not exhaustive and contains a variety the market for some time. And with use. However, it should be noted that
of technologies and methodologies. the exception of predictive analytics, while the majority of respondents did
Some of them are innovations, others at least one in five of the CIOs in the not see intelligent things as among
have been on the market for a while public sector we surveyed uses them. the most important technologies,
but are not yet established. 12 percent of the participants are
Smart things, digital twins, blockchain currently implementing them and
In the eyes of the participants, technologies, mobile wallets and around 24 percent are planning to
DevOps, metadata management, virtual and augmented reality in future.
multi-channel architectures, open applications are at the other end of
TECHNOLOGIES AND TOPICS OF HIGHEST IMPORTANCE
n=35; 1=very important, 5=not important at all
Technology or topic Average score
DevOps including DataOps, DevSecOps, BizDevOps etc. 1.70
Metadata management 2.00
Multi-channel architecture 2.17
Open APIs 2.25
Predictive analytics 2.56
TECHNOLOGIES AND TOPICS OF LEAST IMPORTANCE
n=35; 1=very important, 5=not important at all
Intelligent things (IoT: Industrial & consumer) 4.13
Creation of digital twins (modelling of physical objects for digital simulations) 4.16
Blockchain 4.32
Mobile wallet (payment, ticketing, access control) 4.33
Virtual augmented reality 4.56
16 EUROPEAN VOICES | Public Sector IT Trends 2021-22PROJECTS
The technologies and methods being As digitalization has increased
implemented this year are primarily sharply in almost all countries due
those of great importance to the to the pandemic, public sector CIOs
participating CIOs. While in most can now use more and better data.
cases they are moving in familiar Accordingly, the number of use cases
territory and merely expanding the is also increasing, such as monitoring
degree of utilization, predictive air quality and traffic or controlling
analytics is new territory for most. street lighting and cameras.
Although the technology has
been around for some time, it has
experienced a renaissance in recent
years due to advances in Big Data
and Machine Learning. Predicting the
future based on historical data has
many applications: from the extent
of tax evasion and bed availability
in hospitals to the mobility behavior
of residents and workers in cities.
PROJECTS BEING PLANNED OR IMPLEMENTED
Projects Planned or implemented
DevOps including DataOps, DevSecOps,
62.5%
BizDevOps etc.
Metadata management 53.2%
Multi-channel architecture 50.5%
Open APIs 48.5%
Predictive analytics 44.4%
Chatbots, voice control 41.1%
©2021 Capgemini 17RECOMMENDATIONS
that time. In addition, a secure and Thus, organizations are missing the
1 sustainable digital infrastructure true value data can unlock in terms of
is to be established, in the course insights and workforce support. Three
Use the of which the development of data recommended steps to overcome the
and cloud solutions will also be current hurdles are:
momentum financially supported.
• Ensure data stays protected
created by the with governance set-ups and
2 anonymization tools
pandemic to
Leverage data • Explore the full scope of available
boost innovation data by relying on data sharing and
as a first step open data from other sources
In the wake of the coronavirus
pandemic, the digitalization of public towards • Develop trusted data platforms
authorities has been significantly that can digest citizen-centric use
expanded and the willingness to implementing cases leveraging personal data that
innovate within organizations needs protection and compliance,
increased. Now it is a matter of intelligent for example in the care and
using this momentum and launching security fields.
further innovations — by building technologies
on recovery funds and frameworks
that support the acceleration of The acceleration of digitalization
digitalization. In this regard, national depends on dealing with data
players will also rely on international the right way — for both the
initiatives — as the EU wants to transformation of processes and the
further expand digitalization with use of intelligent technologies. Today,
the Digital Europe Programme, for data is available but hardly ever used
example. The new goals of the EU for for a full-scale deployment.
2030 stipulate that key public services
should be 100% available online by
18 EUROPEAN VOICES | Public Sector IT Trends 2021-223 4 5
Get involved Explore the Link the IT
in data sharing cloud-first journey with
ecosystems, approach with a purpose
including GAIA-X tailor-made connected to
Initiatives such as the Support Centre pathways today’s
for Data Sharing and GAIA-X create
new options for data-centric public Although the benefits and potential challenges
administration. Data exchange is on of cloud infrastructures are clear, for
the rise. The aim must be to build many the full move into the cloud is The Berlin Declaration, the
secure, federated ecosystems for data yet to come. In the public sector, the Sustainable Development Goals or the
sharing, balancing data sovereignty move to cloud demands a tailormade Lisbon Declaration have all shown one
and the promotion of innovation. plurality of pathways, meeting recurrent theme - digitalization
Where to start? At the local level, specific needs for sovereignty, hybrid is the key to overcoming societal
initiatives such as smart cities enable scenarios and the possibility of challenges, whether it is to close the
collaboration among providers of multi-cloud. In the discovery phase digital divide, tackle the climate crisis
diverse public services and sectors of those scenarios, public sector or better protect data and resources
such as energy and transportation. organizations can and shall engage by achieving digital sovereignty.
Internationally, challenges in border on a global level and implement Public sector organizations are well
control, policing and tax collection with a local touch, contributing to placed to harness the power of IT
present a clear and compelling change the national IT landscape in to tackle these systemic challenges
case for establishing international the process by relying on sovereign and leverage their links to current
information ecosystems. players where needed. This way, institutional frameworks to deliver
the journey to cloud will expand the progress towards a better future.
toolbox of government organizations
and make the benefits of cloud
solutions accessible for additional
areas by fostering innovation and
advanced technologies.
©2021 Capgemini 19About For more details contact:
Capgemini Marc Reinhardt
Global Head of Public Sector & Health
marc.reinhardt@capgemini.com
Capgemini is a global leader in partnering with companies to transform and
manage their business by harnessing the power of technology. The Group
is guided everyday by its purpose of unleashing human energy through Pierre-Adrien Hanania
technology for an inclusive and sustainable future. It is a responsible and Global Offer Leader
diverse organization of 270,000 team members in nearly 50 countries. With - AI in the Public Sector
its strong 50 year heritage and deep industry expertise, Capgemini is trusted pierre-adrien.hanania@capgemini.com
by its clients to address the entire breadth of their business needs, from
strategy and design to operations, fueled by the fast evolving and innovative
world of cloud, data, AI, connectivity, software, digital engineering and Thomas Heimann
platforms. The Group reported in 2020 global revenues of €16 billion. Principal Enterprise Architect
thomas.heimann@capgemini.com
Get The Future You Want
Visit us at www.capgemini.com Giulia Carsaniga
Business Analyst
giulia.carsaniga@capgemini.com
MACS 3691_10-2021
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