PROFESSIONAL & BUSINESS PARTNERS DIRECTORY - 2018 GOLDEN HORSESHOE & GRAND RIVER CHAPTERS - CCI Golden Horseshoe ...
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2018 PROFESSIONAL & BUSINESS PARTNERS DIRECTORY GOLDEN HORSESHOE & GRAND RIVER CHAPTERS Additional copies available for $8.00 each plus HST www.cci-ghc.ca • www.cci-grc.ca
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Christina Brown Ryan Griffiths Chair, GRC Professional and Chair, GHC Professional and Business Partners Committee Business Partners Committee From the CHAIRS of the Golden Horseshoe and Grand River Professional and Business Partners Committees Welcome As you are likely aware, the Condo News more-than-ever changing condominium to the 7th Directory is now a joint publication between CCI Golden Horseshoe Chapter landscape in mind. A big thank you to our Communications Committee, and the CCI Grand River Chapter. and Michelle Kelly in particular, who edition of the Professional and Business Partner continue to produce a phenomenal Committee members from both chapters product in this Directory and the Condo Professional are also continuing to work together to News magazine. add value to our collective CCI members, Partners and to promote and grow the CCI We would like to thank each of the network of trusted Professional and Professional and Business Partner Directory! Business Partners. committee members that have worked hard on various initiatives and events The Professional and Business Partners over the past year. The mandate of our listed in our directory are both committees is "To Promote and Grow condominium focused and provide a Network of Trusted Professionals local expertise for the unique needs of for the Benefit of all CCI members” condominiums. Each listing is flagged and we are constantly looking for to identify the local areas in which they new and innovative ways to deliver operate. value to our members. We would also like to acknowledge and thank the Please also take consideration for the many organizations that allow these various advertisers and sponsors, as committee members to continue to without their support, many of the support CCI. These committees have services delivered by both CCI Golden done an incredible job this past year, Horseshoe and CCI Grand River would and we appreciate their contributions to not be possible. We hope that you will the CCI organization, and condominium take full advantage of this Directory - industry. please keep it within reach, and in mind when you are looking for professional We hope you enjoy and find the articles resources. useful and make great use of this years’ Directory. You will also find enclosed a variety of helpful articles that have been thoughtfully authored by Professional and Business Partners. The topics vary, but each article is crafted with the now- 2018 PROFESSIONAL & BUSINESS PARTNERS DIRECTORY| CondoNEWS 3
GHC’S PROFESSIONAL & BUSINESS PARTNERS COMMITTEE RYAN GRIFFITHS Chair Ryan is a Director with CWB Maxium Financial, and works exclusively with Condominium Corporations, Property Managers and other stakeholders across Canada to develop and implement customized financing solutions. Ryan is also a member of the GRC's Professional & Business Partners Committee PATRICK GRECO Patrick Greco is a partner in the Condominium Law group at Shibley Righton LLP, where he provides both solicitor and litigation services to condominium clients. Patrick sits on the CCI Golden Horseshoe Professional Partners and Conference Committees. LAURIE HEBBLETHWAITE Laurie Hebblethwaite is a Senior Project Manager for the Remy Consulting Engineers Ltd. and has been working in the Building Science field since 1987. Laurie has extensive experience in investigations and project management of building envelope, roofing and parking structures rehabilitation projects. STEVEN HILL Steven Hill, RCM is President of Whitehill Residential. Steven continues to help lead the industry through associations and speaking engagements. President of the Board for RCO (Resilient Communities Ontario), ACMO Board of Ethics for 4 years and is currently serving on the CCI GH Professional & Business Partners Committee. SHAUN MCCARTNEY Shaun is the General Manager of ServiceMaster of Oakville Disaster Restoration. We are a premier provider of professional restoration services to the condominium marketplace. We are an Atrens-Counsel Preferred Vendor. CRAIG M C MILLAN Craig McMillan RCM, ACCI, CMCA, CAPM is Vice President of Operations at Maple Ridge Community Management (MRCM), an Assoica Company. He has been a Condominium Professional since 2003. GREGG VANDENBERG Gregg is the Operations Manager of Danasy Landscaping and Maintenance. He has been serving the condominium market in the areas of landscape and irrigation maintenance for the past 20 years. 4 www.cci-ghc.ca • www.cci-grc.ca. | Golden Horseshoe & Grand River Chapters
GRC’S PROFESSIONAL & BUSINESS PARTNERS COMMITTEE CHRISTINA BROWN Chair Christina is a registered condominium manager with a decade of experience managing a broad range of condominiums. Christina is a proud member of Sanderson Management Inc. a property management firm that specializes in condominium management. GARTH ENNS Garth is an operating partner with Franks Maintenance Products. He is dedicated to the Cleaning Professional. He has a proven track record in helping clients reach their goals with innovative, customized solutions to the Cleaning Industry. MICHELLE KELLY Michelle is a condo lawyer at Sutherland Kelly LLP. She is a director for the GHC and London chapters of CCI. Michelle is co-editor of the CondoNews and a member of various committees for CCI. She is the author of a condo law blog: www.ontcondolaw.com. BRYCE MCCANDLESS Bryce McCandless is currently the Director of Business Operations, Western Ontario for Semple Gooder Roofing Corporation, one of the largest commercial roofing firms in Ontario. He has been actively involved with CCI members for several years. LEIGH MERSWOLKE Leigh applies his industry knowledge in his current role as CEO for LCM Property Services Inc. His hands- on, team oriented, quality driven approach has led to record growth for LCM. PAM SMUTS Pamela Smuts, RCM, is the Service Coordinator at Trade-Mark Industrial a multi-trade company that specializes in condominiums. Pam has been involved in the condominium industry for over 25 years. Pam is a member of the GRC’s Board and GRC’s National Council Representative. CHRIS WILLISTON Chris Williston, P.Eng, is President of Caliburn Engineering Inc. which provides engineering services to the condominiums focusing on Reserve Fund Studies and Performance Audits. Chris is an active member of CCI and ACMO and is currently on the Professional Partners Committee. 2018 PROFESSIONAL & BUSINESS PARTNERS DIRECTORY| CondoNEWS 5
CONTENTS 3 | From the Chairs of the Golden Horseshoe & Grand River Professional and Business Partners Committees Christina Brown, Ryan Griffiths 4 | GHC & GRC’s Professional & Business Partners Committee 7 | President's Report - Golden Horseshoe 1 Hunter St. E., Suite 200, Hamilton, ON, L8N 3W1 Chapter Nathan Helder Phone: (905) 528-8411 | Fax: (905) 528-9008 9 | President's Report - Grand River Chapter Maria Finoro 390 Brant St., Suite 501, Burlington, ON L7R 4J4 10 | Editor's Desk Phone: (905) 639-1052 | Fax: (905) 333-3960 Michelle Kelly & Maria Mavrikkou 14 | CCI National News Michael Clifton OUR BUSINESS 17 | Tips for Self-Managed Condominiums IS CONDOMINIUM Michelle Kelly Over thirty years of helping our clients with all 18 | 2016 & 2017 Newsletter Article Index aspects of condominium law including: 20 | Licensing of Condominium Managers • Advising Boards of Directors Craig McMillan • Development 22 | X-Mess: Watch Your Waste, Not Just Your Waist, • Construction Claims This Holiday Season Morgan Davis • Project Financing 24 | How to Protect Your Condominium from Fraud • Mediation and Arbitration or Errors • Litigation The RLB Team of Chartered Accountants & Business Advisors • Employment 26 | Ask and Ye Shall Receive: Changes to How OUR CONDOMINIUM LAWYERS Condos Must Handle Records under the Revisions to the Condominium Act Maria Durdan, ACCI Patrick Greco John M. Wigle 28 | Tips on Being a Self Managed Condominium Timothy Bullock Carol Booth Derek A. Schmuck 31 | Ten Things to Know About the New Legislation B. Chris Langlotz Mark Willis-O’Connor Erik Savas 35 | Climate Change is Coming to Ontario: Is your K.C. Wysynski building ready? Joe McGowan Anders Knudsen 37 | Upcoming Events Aaron M. Stone 38 | Event: GHC - Boot Camp www.simpsonwigle.com 39 | New GHC-CCI & GRC-CCI Members 40 | Professional & Business Partner Directory 62 | Professional & Business Partner Directory Index
Nathan Helder, B.Sc. GHC President From the PRESIDENT of the Golden Horseshoe Chapter It is with great pleasure that I write CCI-National that will benefit our local ..the best event this mid-year report for our “Directory Chapter. Stay tuned! Edition” of Condo News. Under the that CCI has leadership of Ryan Griffiths and Christina This past November, both the Golden Brown, the Professional & Business Horseshoe and Grand River Chapters ever put on! Partner Committee, in conjunction worked together and put on an awesome educational Boot Camp on with the Communications Committee, has once again put together a fantastic Bill 106. Attendees commented that resource which provides information on, this was the best event that CCI has ever and access to, many professionals who put on! Thank you to the organizers and are dedicated to serving condominiums presenters without whom we could not in the Golden Horseshoe and Grand have had such great success! As you can River areas. These include accountants imagine there are many unknowns with and engineers, insurers and investment the new Condo Act, yet as an association advisers, lawyers and horticulturalists, we are blessed to have some of the best mediators, managers and maintenance professionals in Ontario to help all of us providers, each of whom is a member overcome these hurdles! of both the CCI Golden Horseshoe and Grand River Chapters. The Golden Horseshoe Chapter Board is looking forward to 2018 and is As we progressed throughout 2017 we working hard to ensure that the Chapter could feel the buzz in the condo world. continues to provide quality and Most recently, in October, the Golden relevant information and resources on Horseshoe Chapter participated in the condo related matters! We already have CCI-National Leaders’ Forum in Thunder a full schedule as we move into 2018, Bay. The purpose of this forum is to share which includes a second Boot Camp to resources, knowledge and network with be held in the Golden Horseshoe area, our CCI Chapters from across Canada. At Level 100, 200 and 300 courses to be this event John MacLeod and I gained held in Hamilton/Burlington and the knowledge on conference planning, Niagara regions and a Lunch & Learn Condo Strength – an initiative for condo focusing on building envelope related directors, volunteer recognition ideas issues. and learned how National is transitioning into being more relevant into tomorrow. There are many changes happening at 2018 PROFESSIONAL & BUSINESS PARTNERS DIRECTORY| CondoNEWS 7
P.O. Box 37, Burlington, ON L7R 3X8 Telephone 905-631-0124 Facsimile 416-491-1670 Toll Free 1-844-631-0124 Email admin@cci-ghc.ca Twitter @CCIGHC 801 Mohawk Road West, Suite 101 Facebook Fan Page Hamilton, Ontario L9C 6C2 Golden Horseshoe Chapter of the Canadian Phone: (905) 575-3636 Condominium Institute Fax: (905) 575-0950 www.cci-ghc.ca Since 1980 our members have served the Golden Horseshoe condominium community. Providing professional service P.O. Box 5, for large and small: Guelph, ON N1H 6J6 high-rises, townhouses and Telephone 226-314-1955 commercial condominiums Toll Free 1-866-324-2141 Email admin@cci-grc.ca The staff of Twitter @cci_grc Property Management Guild Facebook Fan Page works on a team basis. The designated CCI-Grand River Chapter site manager is supported by the other www.cci-grc.ca managers, administrative and accounting staff. Publications Mail Agreement #40038303 This publication seeks to provide the CCI Golden Horseshoe and Grand River Chapters' membership with information on condominium issues. It is issued with the understanding that the CCI Golden Horseshoe and Grand River Visit our website for more information at: Chapters are not engaged in rendering legal, accounting, or other professional services. If legal or other expert advice is required, the services of a competent www.propertymanagementguild.com professional should be sought. All contributed articles must be original work; all previously published works must be accompanied by the publishers’ authorization to reprint. Authors are responsible for their expressed opinions and for the authenticity of all presented facts in articles. We reserve the right to edit contributed articles for clarity and length, and reserve the right to Readers’ Choice refuse to publish any contributed article. We do not necessarily endorse or approve statements of fact or opinion made in this publication and assume no 2015 Diamond responsibility for those statements. Award Contact our office administrator for information on permission to reprint, advertising rates, and submission deadlines. Printed on 100% post-consumer recycled paper. 8 www.cci-ghc.ca • www.cci-grc.ca. | Golden Horseshoe & Grand River Chapters
Maria Finoro, RCM, ACCI, FCCI GRC President From the PRESIDENT of the Grand River Chapter A precedent As our chapter membership grows, we are able to provide a stronger mayor. With these consistent efforts, the residents of Guelph condominiums voice when condominium matters have been heard! On December 8th, has now been are affected. Recently, our CCI Grand 2017, the Guelph Mayor, Cam Guthrie River chapter became involved in and councilors unanimously voted to set whereby advocating for condominiums in purchase a front-end loader so that the one of our communities. The more city can begin providing waste collection our municipal engaged we become in making our to high rise condominiums! This was a local politicians aware that we have feat that was not easy to overcome! politicians the ability to reach out to a growing The Grand River Chapter worked number of condominium voters will need to (guess what, there are local municipal elections next year!); the more they strategically in conjunction with the Fair Taxes Campaign – Guelph (FTC-G) in the pay greater listen to our concerns. Attending council meetings, writing to the mayor following manner: first, we kept our members informed of how this matter attention to and your councilors, and writing letters to the editor of your local paper was being addressed by the FTC-G. Second, we issued an urgent e-blast to all the needs of certainly raises the politicians’ level of awareness and hopefully creates our members summoning them to email the mayor and councilors to support this change! vote and/or attend the December 8th, condominium 2017, budget meeting. Third, an email The Fair Taxes Campaign - Guelph was sent to the mayor and councilors communities! is a group comprised of Guelph advising them condominium owners condominium owners. It has met over were being informed as to how each the last ten years to discuss how the city civic leader was going to vote. Well, it might provide waste collection services worked! Many condominium owners for all condominium communities. attended this meeting and showed They met in church basements; many support. Furthermore, councilors condominium owners attended were overwhelmed by emails received numerous council meetings, some prior to this meeting! Though it is not as delegates. Others spoke and met permitted to show any sign of support with city staff, city councilors and the or opposition to the results of any Continued on page 11>> 2018 PROFESSIONAL & BUSINESS PARTNERS DIRECTORY| CondoNEWS 9
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Continued from page 9 vote, the Mayor permitted us to clap after the vote Enjoy the rest of the magazine and be sure to share was tallied because he said condominium owners our website address www.cci-grc.ca with all your deserved it after waiting for so many years to get condominium owners so they can also read it online! this matter addressed. There is more work to do. The city needs to purchase the front-end loader, likely work with a few high rise condominiums as pilot projects and educate the residents about proper waste sorting; however, this vote has ensured that existing and future condominium developments will save thousands of dollars because they will no longer have to budget for waste/recycling collection in their condominium fees! Indeed, a precedent has now been set whereby our municipal politicians will need to pay greater attention to the needs of condominium communities! Unfortunately, there are other condominiums such as townhouses that still will not benefit from the purchase of a front-end loader because of the different method of collecting garbage and recyclable materials; however, I’m certain that city staff will take steps to assess all the other situations over time. Indeed, the use of social media and grassroots Gary and Carol Pomfret and Terry Sikkes, condo owners. support resulted in a resounding victory for condominium owners. Together we are stronger! Thus, if you learn about an issue affecting condominiums in your community and wish to solicit support from our chapter, please do not hesitate to contact us; we will do our best to help spread the word to the membership. Coincidentally, a CCI member in Manitoba emailed the National CCI office asking whether any chapter had to deal with their municipality not providing waste collection services. Promptly, I shared our experiences with them! Being able to share information across this vast country is extremely valuable because condominium communities can learn from each other. No matter where you live, everyone has similar issues to deal with. If you have a success story to share, I encourage you let us know and in turn, we can spread the word to every chapter across Canada. Wayne Dawson, condo owner, and Ted Pritchard, chair of the Fair Taxes Campaign - Guelph. 2018 PROFESSIONAL & BUSINESS PARTNERS DIRECTORY| CondoNEWS 11
Michelle Kelly, B. Comm, LLB, ACCI Maria Mavrikkou, B.A. (Hons.), M.A., J.D. Co-Editor Co-Editor From the EDITOR'S DESK The first Welcome to the first collaborative edition of the Professional and which is located at the back of this edition. You can read brief descriptions Business Partners’ Directory of the of each professional or business member, collaborative Golden Horseshoe and Grand River the services provided, and their location. chapters. edition of the We have plenty of updates on the This edition is unique from the other amendments to the Condominium Act, Professional publications that we normally print. 1998, and other changes related to This edition features our professional the implementation of the Protecting and Business and business members. Professional and Business Partners’ The Condominium Owners Act. Partners' Committees, featured on pages 4 & 5, work tirelessly all year to arrange a We have lists on the key changes to the law, an article on how to respond Directory host of events and seminars, including the lunch & learn series, the AGM, to record requests now, and an article describing the new licensing of and volunteer appreciation events. managers. Future editions will continue They also help find the content for this to highlight some of the key changes as edition, which we greatly appreciate! they come into force. And don't forget to check out the upcoming events for more Another unique feature is the article educational opportunities. index located on pages 18-19. This useful feature can help you find an We hope you enjoy this edition. article from the past two years. This information is also available online for all of our members, including unit owners of condominiums that are members. Both chapters recently made past editions of the magazine searchable on their respective websites so it is now quicker and easier for you to find articles you may be searching for. But what makes this edition the most unique, is the directory of all of our professional and business members, 12 www.cci-ghc.ca • www.cci-grc.ca. | Golden Horseshoe & Grand River Chapters
CCI NATIONAL NEWS CCI NATIONAL NEWS Upcoming National Events: Michael H. Clifton, CCI National Director SO LONG, 35, IT’S BEEN GOOD TO KNOW YOU! CCI capped off its 35th year with another well- Year 35 also saw the conclusion of the special presented, well-attended and well-hosted Great Canadian Condo Photo Contest. Top Leaders Forum, AGM and Annual Awards entries were received from Central 1 Condo Dinner in Thunder Bay, Ontario. (Eastern Ontario), Grand Harbour Condo (Huronia), Discovery Condos (Toronto), At the spooky, Hallowe’en themed Awards Woodland Ridge (Grand River) and WCC No. Dinner, held at Old Fort William, many 158 (Manitoba), with first prize being awarded volunteers and chapters were honoured for to Discovery Condos! their contributions to CCI. A big THANK YOU to everyone who participated Top honours went to the Vancouver and in the contest, and to all of you who gave such Eastern Ontario Chapters, winning Newsletter valuable volunteer service to CCI during this of the Year awards (Tier 1 and Tier 2, special anniversary year! You are what make respectively), and South Saskatchewan and it great to be part of this big community. North Alberta Chapters, named CCI’s Tier 1 and Tier 2 (respectively) Chapters of the Year! And there are still big things ahead! Also recognized with Distinguished Service Awards were Doug King (Toronto), Constance The topic of change has occupied a lot of Hudak (Eastern Ontario) and Maurice Lloyd time during the last two Leaders Forums. As (Nova Scotia), with a Special President’s Award we move forward into Year 36, the time has being presented to Doug Steen (Northwestern come to implement many of the proposed Ontario) for his years of service and leadership changes; but before we act on that, I asked in CCI. some members of the current CCI National Executive to offer their reflections on the process we’ve gone through during the past year. These were their replies: • Phil Williams (New Brunswick) found both the Thunder Bay Leaders Forum and the preceding one in Fredericton a bit emotionally draining, so it was difficult to find the right words to describe it. A lot of those who attended felt likewise. No doubt this was because the issues discussed touch on the heart and soul of the Online: organization and the very personal reasons cci.ca/resources-education/newsletters/national-news 14 www.cci-ghc.ca • www.cci-grc.ca. | Golden Horseshoe & Grand River Chapters
that many of us voluntarily participate. Amongst those • CCI-National President Doug Forbes (Manitoba) emotions, Phil says she was especially happy to see the shared these thoughts: “The meetings in Thunder Bay usual CCI collegiality – our “work together attitude” – on saw a return to emphasis on improving chapters and display, particularly at Thunder Bay. She continues to how they provide value directly to members. One was look forward to the ways in which CCI will to progress struck by the collegial attitude and the common issues and grow in the coming year. that are faced by chapters across this vast country of ours. There was a consensus developed towards how • Jamie Herle (South Saskatchewan) writes: “The National should structure itself and how it can best meetings in Thunder Bay were successful on many provide value to the members of CCI.” counts, bringing together our people from across the country in both body and mind. I was happy that It is the goal of the National Executive that CCI, both there was a meeting of minds and direction given to nationally and in every chapter, will continue to make move the organization forward and continue to help to progressive changes that help us better address the it grow so that all of our chapters can be prosperous. needs of every chapter and of the organization overall. The next few years of change will be difficult (change We want to ensure that the value of every member’s is never easy) but I am positive that the hard work, and contribution is both acknowledged and multiplied. even any challenges we face along the way, will be seen to have all been worth the end product: A stronger, ––– more successful organization. We will work together to ensure that CCI remains the first-in-mind and go-to for Michael (Grand River & Golden Horseshoe) is a former condominiums across Canada.” president and director of CCI-Golden Horseshoe Chapter and currently sits on the CCI-National Executive Board. • Stephen Cassady (South Alberta), who currently He is a partner at Clifton Kok LLP, practicing almost serves in the role of Vice President of CCI-National, exclusively in the fields of condominium management was busy preparing for the board’s upcoming annual and condominium development law, and was recently planning meeting when asked for his reflections. He appointed as a Vice Chair of the new Condominium noted the importance of supporting the organization, Authority Tribunal. every chapter, and all the individuals who participate in CCI. Every member, he told me, brings “their own best intentions” to the CCI table. He hopes that the new vision and ideas that move the organization forward today will help members continue to be “ignited” but never burn out. Contest Winner – Discovery GRC Contest Winner – Woodridge 2018 PROFESSIONAL & BUSINESS PARTNERS DIRECTORY| CondoNEWS 15
THE WINNER OF THE “GREAT CONDOMINIUM CONDO CONTEST” FOR THE GRAND RIVER CHAPTER IS: “Woodland Ridge”, WSCC417, 20 Isherwood Avenue, Cambridge. (rear left to right) Paul Howie, Lou Brandes, David Kaminski – Condo Directors (front) Kathleen Schrumm, Condo President holding the plaque and Susan Heisler, Senior Property Manager with MF Property Management (absent) Yvonne Yersh, Director In addition to the plaque, the Board was given a $150 Tim Hortons gift certificate. Maria Finoro, RCM, ACCI, FCCI Commercial, Condominium, Institutional PRESIDENT Renovations & Repairs Since 1995 mariaf@mfproperty.com 28 Bett Court, Guelph, ON N1C 0A5 Office: 519-823-5444 www.darmaxinc.ca Toll Free 855-824-4208 Cell: 519-831-3569 info@darmaxinc.ca Phone 519-824-4208 ext. 223 16 www.cci-ghc.ca • www.cci-grc.ca. | Golden Horseshoe & Grand River Chapters
Michelle Kelly, B. Comm, LLB, ACCI Lawyer, Sutherland Kelly LLP TIPS FOR SELF-MANAGED CONDOMINIUMS LEGAL For the self-managed directors out there, the CondoNews!), follow condo law blogs, and following tasks should be your top priorities attend CCI and ACMO events. because of the Protecting Condominium Owners Act: 6. Review your condominium’s declaration, by-laws and rules to see if you should speak with a lawyer about amending some of the 1. Before February 1, 2018, confirm that you documents because of the amendments. do not require a condominium licence with the Condominium Management Regulatory 7. Share information with your unit owners Authority of Ontario (CMRAO): www.cmrao. about the changes. Put it in newsletters, on ca. (Note: directors require a licence if the portal/website, and discuss the changes they receive compensation for providing at owners’ meetings. condominium management services). If the board of directors is unable to 2. By February 28, 2018 (recently extended complete the new work required by the from December 31, 2017), make sure amendments, the directors must seek you register your condominium with the advice from professionals to assist them in Condominium Authority of Ontario (CAO) completing the work and ensuring they are in and pay the initial assessment (the $1/unit/ compliance with the Act. If the directors are month): www.condoauthorityontario.ca. unwilling to complete the new work required by the amendments, the directors must 3. Download all of the new forms: https:// consider hiring a professional condominium www.ontario.ca/search/land-registration? manager. There are management firms that openNav=forms&sort=desc&field_forms_ offer limited services packages that might act_tid=condominium. The new forms are keep costs down while also ensuring the mandatory in most instances (i.e. calling condominium is in compliance with the new meetings). requirements. There are options out there; 4. Bookmark important dates for your turning a blind eye is not one of them. condominium, such as the deadlines for: ––– • sending out the periodic information Michelle Kelly is a condo lawyer at certificates; Sutherland Kelly LLP in Guelph. She provides • filing your annual return to the CAO; and legal services to condominiums, managers, and owners throughout Ontario. Michelle • sending out the preliminary notice of sits on the board of directors for the Golden meetings and the notice of meeting. Horseshoe and London chapters of CCI. She is the co-editor of the CondoNews, a member 5. Educate yourself on the changes: of the Communications Committee for the complete the directors’ training on the CAO GHC, and a member of the Professional & website, read industry magazines (like the Business Partners Committee for the GRC. 2018 PROFESSIONAL & BUSINESS PARTNERS DIRECTORY| CondoNEWS 17
ARTICLE INDEX 2016 | NEWSLETTER ARTICLE INDEX FEATURE FROM PEOPLE ACCI/ NEW MEMBER TECHNICAL LEGAL MISC CONDO PROFESSIONALS MANAGEMENT FCCI PROFILE Wellinton Smoke Gets In A Little Can Go a Asphalt BBQs on Stephanie Get Smart - Central Erin Standard Your Eyes Long Way Repairs: Where Balconies Sutherland Managing our Property Condo- Deborah Howden Maria Mavrikkou to Start? Laura McKeen pg 36 Water Management minium Robin Farley Nathan Helder Corporation pg 28 pg 18 pg 22 pg 42 pg 15 SPRING No. 144 pg 39 Fix Your Turf pg 10 with This Perfect Triple Threat David Lammers & Paul Lammers pg 33 Ennisclare Taxation of The Condo Stabilization The Duty to Peter D. Drones and Rego Realty II on the Condominium Conflict Train - and Repair with Webb Condominiums: Inc. Lake Corporations Which Stop is Overcladding: Reasonable pg 35 Up in the Air? pg 37 pg 10 Ashley Didone Yours? When Masonry Haste: Robert Mullin SUMMER pg 30 Colm Brannigan & Repairs Just Ryan v. York Don't Make Condominium pg 15 Marc Bhalla Sense Corp. No 340 Amending for pg 28 Clean Air Ian Miller & Lou Mark Willis- Reginato O'Connor Dan Webb pg 39 pg 20 pg 18 HSCC Condominium Board Buried Telecom- Michael A Bee Story McCarter 483 - 1499 Reserve Fund Confidentiality: Waterproofing munications Clifton Dave Wilson Grespan Nottinghill Investing A Requirement Leads to Service Beynon Weir Gate & Responsibility Increased Curb Providers pg 35 pg 16 PC Tarek El Refaie pg 10 Outside the Appeal Maria Durdan pg 30 pg 37 FALL Boardroom David Heska pg 19 Stan Dulberg pg 39 pg 28 Reducing the Risks of Slips and Falls David Outa pg 14 PROFESSIONAL & BUSINESS PARTNERS DIRECTORY Emergency Preparedness: Accommodating Unit Owners with Age-Related Disabilities Bill Cahoun & Shaun McCartney pg 16 Creating Green Spaces in the Urban Environment John Van Iperen pg 21 Maintaining Your Building Maintains Your Investment Leigh Merswolke pg 23 Condominium Rules - Be Reasonable! Sara Hicks pg 27 Communication - A Winning Relationship for Property Managers, Condominium Boards & Contractor Pam Smuts & John MacLeod pg 36 ACCI John Juffs pg 34 18 www.cci-ghc.ca • www.cci-grc.ca. | Golden Horseshoe & Grand River Chapters
2017 | NEWSLETTER ARTICLE INDEX NEW FEATURE PEOPLE PHYSICAL FINANCIAL PROFESSIONALS LEGAL HOT TOPIC MEMBER CONDO MANAGEMENT MANAGEMENT MANAGEMENT PROFILE Amalgamation Why are A Unique Mandatory Slips, trips KP and H Mulch - the Today’s of Village on Reserve & Super Licensing of and falls: pg 37 “Jack of All preparation Clair Creek und Studies Superintendant Condominium your legal Trades” for Determines Rolly et al Wrong 18 out Stan Dulberg Managers obligation the Garden Tomorrow’s of 25 Times? Under the as property Paul Lammers Success SPRING pg 9 pg 18 Jon Juffs Condominium owner Management pg 14 pg 30 Mike Seager Tony Ngo Services Act pg 22 Denise Lash pg 27 pg 20 Know Thy Speed Demons: Lien Annual AnchorPoint Summer Fire Documents: How to deal with Registration: General Inspections Hazards How to Avoid speeders in your Is this Meetings Inc. Sara Hicks Common condominium Lawyer's Who-What- pg 37 Element Work? Where- pg 16 Meghan Repair MacDonald Erica When- Why Disputes Superb pg 14 Gerstheimer Pam Smuts Property Stephanie SUMMER pg 19 pg 21 Maintenance Sutherland & Stefan pg 38 Nespoli Annual pg 25 General Meetings Under the “NEW” Condo Act Mark Willis- O'Connor pg 33 An Exercise in So you’ve Should your York The story of Garda World Let Spring Patience and found a dead mediator Condominium retrofitting pg 37 Fever Start... Trust body understand Corporation 20% of the Now! Kathleen Patrick Greco condos? No. 163 V parking at Andrew Schrumm Marc Bhalla Robinson 144 park NU Image Westrik pg 12 for electric pg 19 & Colm Brannigan Adrian pg 38 pg 17 Mikolajewski vehicle pg 29 charging pg 15 The Empress: Sustainable FALL A story of Waterloo Rejuvenation The cost of Region and Revival installing security pg 26 Julie Pritchard cameras et al can be pg 32 recovered as a chargeback Megan Mackey pg 24 2018 PROFESSIONAL & BUSINESS PARTNERS DIRECTORY| CondoNEWS 19
Craig McMillan RCM, ACCI, CMCA, CAPM Vice President of Operations, Maple Ridge Community Management (MRCM) HOT TOPIC LICENSING OF CONDOMINIUM MANAGERS Change is here, and with services within the past 5 years as well as successfully completed the 4 courses any change, there will developed by ACMO. The 2,920 hours is based on a 30-hour work week. be challenges facing condominium management Transitional General Licensed Managers. Some managers may choose to go back service providers. to college to complete the education requirement, while others are saying no Licensing fees have been set by the to education and may either retire or Condominium Management Regulatory find alternative employment outside of Authority of Ontario as of November 1st, condominium management. In an industry 2017 and any Manager or Management already starved for talented, experienced firm that has been practicing Condominium Condominium Managers, this may well Management within 90 days prior to present itself as a concern. Vendors have November 1st 2017 will hold a Deemed already expressed concern if many long- License. In any of the prescribed license term managers leave the industry as they categories, the application process for have healthy working relationships with holding the required licensee must be these veteran managers many spanning submitted by January 29th, 2018. The decades. fees for holding a license in Ontario will depend on the type of license that the Limited Licensed Managers. Limited Condominium Manager is eligible for, A Licensed Managers are the future of the General License is currently $607 plus industry and as such need to be accepted as $150 for an application fee as well as the they complete their work and educational Management Service Provider portion of experience requirements. Clients may well $350 per licensed employee. prefer a General/Transitional Licensed Manager, and this will in large part depend There are work experience and educational on the client’s perspective of their needs requirements to hold a General License. as well as the Condominium Management You must have provided 2 years (2,920 firm’s structure. If supported by their hours) of condominium management management service provider, a Limited 20 www.cci-ghc.ca • www.cci-grc.ca. | Golden Horseshoe & Grand River Chapters
Knowledgeable and experienced Licensed Manager can be a strong contributor to any condominium lawyers condominium corporation. The New Administration Tasks. The Periodic Information Certificate (PIC) is a collection of documents that is required to be sent to all unit owners twice a year. An Information Certificate Update (ICU) must be delivered to owners within 15 days for certain changes in services or 5 days if the board losses quorum. New Owner Information Certificates (NOIC) to be provided 15 days of receiving notice of new owner and available www.sutherlandkelly.com at the AGM. This certificate contains the most recent 519.265.6755 PIC & ICU. There is also another new requirement for condominiums to file an annual return with the Condominium Authority of Ontario. 173 Woolwich St., Suite 202, Guelph, ON N1H 3V4 Code of Ethics. All Condominium Managers will be required to follow a set of defined Code of Ethics, SUT_Ad_Corporate_Qrtr_JBH.indd 1 2017-09-19 9:24 AM which includes conduct requirements and a discipline mechanism for those managers that fail to adhere to the standards set out in the code of ethics. Although new to property management it is not unusual for a professional industry to have standards that the licensee is expected to uphold. Change is here and the new legislation raises the bar of professionalism and discipline, which will be PROFESSIONAL PROPERTY MANAGEMENT welcomed by those we serve and those who serve CONDOMINIUM EXPERTS within in condominium industry. “YOUR PROPERTY IS OUR PRIORITY” ___ COMPLETE COMPREHENSIVE MANAGEMENT SERVICE WE PROFESSIONALLY MANAGE CONDOMINIUMS, Craig McMillan RCM, ACCI, CMCA, CAPM is Vice INDUSTRIAL/COMMERCIAL, TOWNHOUSES, NEW President of Operations at Maple Ridge Community CONDOMINIUM DEVELOPMENT, CONDOMINIUM Management (MRCM), an Assoica Company. He has FINANCIAL PACKAGES been a Condominium Professional since 2003. SERVING HALTON, HAMILTON, PEEL & NIAGARA DISTRICTS 33 King Street East, Suite 9, Dundas, Ontario L9H 1B7 905-544-0077 • 1-866-544-0077 Email: precision@cogeco.net • Visit our website at: www.pmsinc.ca 2018 PROFESSIONAL & BUSINESS PARTNERS DIRECTORY| CondoNEWS 21
Morgan Davis Sales & Services Advisor, Acorn Waste Service Inc. X-MESS: PHYSICAL MANAGEMENT Watch your waste, not just your waist, this holiday season. Shopping is synonymous with this time of • Have your collection provider contacted to year. Whether you buy gifts or simply take request temporary extra ‘cardboard only’ bin advantage of the massive sales in the new for the common collection area year, nearly all of us buy stuff. As a result, Acorn’s collection team sees nearly triple Styrofoam: With many large and delicate the amount of waste in December than at items, packaging consists of Styrofoam molds any other time of the year. Most of us know and pieces that are easily caught in the wind there are lots of ways to try to reduce, reuse and distributed across the property. To reduce and recycle. Nevertheless, we overwhelm the ‘Styrofoam snow’ effect consider the our properties’ waste systems at this time following: of year. Overflowing receptacles and debris scattered across the landscape become • Bag up all types of Styrofoam and add some major problems each December. Below heavier waste items to the same bag to help are a few suggestions for condominim keep it from becoming a tumble-weed residents to help prevent your property becoming a holiday wasteland instead of a • Place small amounts of bagged Styrofoam in winter wonderland. lidded receptacles to impede their escape Cardboard: These days, starting as early as • Put large Styrofoam molds in weighted bags, November, we see an increased amount of beside your regular bin, to leave space for cardboard from online purchases. To make other waste. molehills out of these growing mountains consider these ideas: Large Items: Getting new electronics, appliances and furniture means purging the • Flatten your boxes and either tie/tape old ones. Before you banish these items to the them into manageable bundles or put curb, do a quick evaluation of where they need flattened pieces into one larger, still intact to go: cardboard box • Still functioning appliances and gently used • Put piles of cardboard beside your furniture can find a happy home somewhere recycling bin, so your everyday recycling else; consider donating or even selling these can still fit inside items • Broken or sadly out-of-date items may be recyclable 22 www.cci-ghc.ca • www.cci-grc.ca. | Golden Horseshoe & Grand River Chapters
___ Natural trees and wreaths: These seasonal decorations can serve a new purpose after the Morgan Davis is a Sales and Service Advisor for Acorn holidays. These large organics can be mulched and Waste Service Inc. Acorn provides waste services to the used for compost and in gardens and landscaping, Grand River area. but not if they go to the landfill: • Many charities offer a tree collection with proceeds going to a good cause • Set-up a tree collection day for your property with CANNON GRECO MANAGEMENT your regular collection provider LIMITED CONDOMINIUM & RENTAL PROPERTY MANAGEMENT SERVICES Where appropriate, first check with your condominium board or property manager to find out which of these remedies are suited for your Peter, R. Greco, B.A., CPM, RCM property. Also ask how to properly sort your holiday PRESIDENT waste, and if your collector is one of the rare few that will take large items and electronics. peter@cannongreco.ca | www.cannongreco.ca 905.687.6933 ext. 222 | t | 1.800.422.5068 | t | 905.687.8121 | f | 50 William Street, St. Catharines, ON L2R 5J2 SERVING ONTARIO CONDOMINIUM BOARDS, OWNERS AND DEVELOPERS SINCE 2007 Real Property & Condominium Law Corporate / Commercial Law Estates Law 2018 PROFESSIONAL & BUSINESS PARTNERS DIRECTORY| CondoNEWS 23
HOW TO PROTECT YOUR CONDOMINIUM FROM FRAUD OR ERRORS The RLB Team of Chartered Accountants and Business Advisors PROFESSIONALS ISSUE ISSUE Cash susceptible to theft Unauthorized activities for online transaction RECOMMENDATIONS RECOMMENDATIONS • Create paper trail with sign offs at each • Banking agreement that limits transfers step. (allow only between general and reserve). Minimize cash transactions, use: • Deposit monthly fees to condo’s bank • Cheques account not to a Trust held by the property manager. • Preauthorized debits • Require BOD signature on all cheques. • VISA – in particular for guest suites • No manual cheques – cheques should be created in accounting software and printed. ISSUE • Have at least 2 BOD members authorized to sign. Cheques are being stolen out of the mail • BOD should review the underlying invoice RECOMMENDATIONS before signing the cheque – initial invoice to indicate it has been reviewed. Review to • Do not use window envelopes. ensure it belongs to the condo, the charge • Do not use mail boxes, take the cheques is as expected and there is support attached directly to Canada Post office. indicating the item was authorized if a • When practical, make payments with significant item. automatic withdrawals. • BOD review monthly copy of financial statements, bank statements and reconciliation. • Periodically receive bank statement still in sealed envelope (or view on-line) – review activity. 24 www.cci-ghc.ca • www.cci-grc.ca. | Golden Horseshoe & Grand River Chapters
ISSUE Related party transactions and the perception of service provider profiting at condo’s expense 556 Edward Avenue, Unit 71, Richmond Hill, ON L4C 9Y5 P 905 -737- 0111 F 905 -737- 4046 (Guelph) P 519 - 827-1757 RECOMMENDATIONS •Never have work performed by vendor with PRACTICAL APPROACHES ■ SENSIBLE RESULTS ties to Condo Corp – or limit these to minor maintenance items. ■ Reserve Fund Studies • Document in minutes tendering activities ■ Performance Audits including bidding process, how winning bid chosen, name and dollar amount of the winning ■ Condition Assessments bid. ■ Specifications & Tendering • Related board member should excuse themselves from process. ■ Forensic Engineering • Consider perception of unit holders to use of ■ Roof Consulting related party. • Cheques ■ Construction Review • Preauthorized debits ■ Contract Administration • VISA – in particular for guest suites www.brownbeattie.com ISSUE Reserve expenses – inexperience with contracts and contractors for major repairs RECOMMENDATIONS We are • Have an engineering firm initiate the tendering process, they are: • Independent THE ACTIVE GROUP Just Ask • Knowledgeable and therefore can focus on a vendor that will perform the work correctly. Your award winning TAG personalized condominium • Include in the BOD minutes the approval of a management specialists quote documenting the quoted amount and A Family of Professionals Owned and Operated supplier. Since 1977 • Beware of bids that are significantly lower than Experience others. Teamwork Stability ––– Trevor J. Maddern, RCM President ACMO 2000 CERTIFIED trevor@tagmanagement.ca With over 65 years of experience, RLB proudly For more information on our comprehensive, serves its surrounding communities from their cost effective services please contact: Guelph, Kitchener-Waterloo, and Fergus offices. RLB has a well-established niche specialized in serving 1-800-701-4442 1-5510 MAINWAY, BURLINGTON ON L7L 6C4 condominium corporations. www.TAGmanagement.ca 2018 PROFESSIONAL & BUSINESS PARTNERS DIRECTORY| CondoNEWS 25
Patrick Greco Lawyer, Shibley Righton LLP HOT TOPIC ASK AND YE SHALL RECEIVE: Changes to How Condos Must Handle Records under the Revisions to the Condominium Act Changes regarding the records of a NEW PROCEDURE FOR EXAMINING condominium corporation were some of the most important of the first portion of RECORDS revisions to the Condominium Act, 1998 (the While condominium corporations can "Act") which came into force on November certainly provide records informally so as 1, 2017. The changes brought a greater level to avoid undue complication, by law, an of certainty to how records are kept and owner must now submit a formal records how they are accessed. Below is a summary request to the Corporation in a mandatory of just some of these important changes. form prescribed by the Ministry. The Corporation must issue a response within CATEGORIZATION OF RECORDS 30 days indicating what it will and will not provide, and the estimated cost of Records are now defined as either "core production. Depending on the type of records" or "non-core" records. Core documents requested, the requester may records are fundamental documents such as have to submit a further reply, indicating the declaration, by-laws, rules, last audited which records they would like and pre- financial statements, last 12 months of paying the estimated cost. meeting minutes, and prescribed notices. If a unit owner requests electronic copies of Corporations can charge for the cost core records, the records must be provided of producing non-core records and for free of charge. Records must be produced making copies of core records (if they by certain timelines depending on the were not requested electronically), record sought. but can only charge for the actual costs incurred to the corporation. Labour costs must be reasonable, and copying/printing costs cannot exceed $0.20 per page. 26 www.cci-ghc.ca • www.cci-grc.ca. | Golden Horseshoe & Grand River Chapters
EXEMPTIONS FROM PRODUCTION In addition to the pre-existing exemptions found at section 55(4) of the Condominium Act, the Act identifies records that a corporation does not have to provide. Owners do not have a right of access to the email addresses of other owners, opinions from legal counsel or any portion of a ballot or proxy that identifies the owner or proxy-giver. RETENTION PERIODS AND STORAGE OF RECORDS Most operating and financial records must be retained for 7 years, while fundamental documents (governing documents, current agreements, insurance policies, etc.) must be retained indefinitely. Retention periods are also extended if the records are part of a litigation matter or a pending records request. Records can now be stored either electronically or in hard copy. Electronic records are acceptable as long as they can be reproduced and there is protection against their loss. Hard copy records must be kept in a location "reasonably close" to the condominium, or at the manager's offices. DISPUTES Disputes regarding access to records must be brought before the new Condominium Authority Tribunal (CAT). The maximum penalty for non-compliance is now $5,000 (up from $500), payable to a unit owner who was wrongfully denied access to records. Condominium boards should review these changes and consider whether now is the time to revise their practices. For example, many condominium corporations are moving toward keeping all records electronically, for ease of access and long-term storage. ––– Patrick Greco is a partner in the Condominium Law Engineers & Building Scientists group at Shibley Righton LLP, where he provides both solicitor and litigation services to condominium clients. Patrick sits on the CCI Golden Horseshoe Professional Partners and Conference Committees. Committee for the GRC. 2018 PROFESSIONAL & BUSINESS PARTNERS DIRECTORY| CondoNEWS 27
Carol Booth Director, Self-Managed Condominium PEOPLE MANAGEMENT TIPS ON BEING A SELF MANAGED CONDOMINIUM 1. COMMUNICATION IS CRITICAL • it prepares and issues all notices for meetings, minutes, newsletters, e-mail • keep residents informed of the day-to- blasts day events, as well as reminders and scheduling for large projects via e-mail • a dedicated Board working together as a blasts or flyers team makes the tasks less daunting • provide minutes and financials via e-mail and provide in hard copy form in a binder 3. EDUCATION IS A MUST • periodically (quarterly) prepare a •take the CCI courses and seminars to keep seasonal newsletter which includes board abreast of the latest information reports, friendly reminders, welcome • read the CCI Condo News new residents/bid fond farewell to those moving, notes of congratulations and 4. ACCESSIBILITY AND TIMELY sympathy, up coming activities and dates, photos of previous events, book reports, REPLIES trips, jokes, recipes, etc. welcome new • expect to be contacted via e-mails, phone residents calls, letters or in person • respond as quickly as possible to 2. T IME AND ENERGY IS VERY residents' questions, concerns and BENEFICIAL inquiries keeping them "in the loop" • the Board is the "manager" and it • an open door policy and ongoing manages the condominium communication is essential for a healthy • it prepares the budget environment within the community. • it manages all of the daily tasks 5. M EET AS A BOARD ON A • it monitors and supervises regular maintenance of the buildings, landscaping REGULAR BASIS - EVERY TWO TO and snow removal, sanitation, safety, THREE WEEKS security, and pool, hot tub, sauna, • be prepared to meet more frequently - exercise room maintenance (if provided) project dependent • the board does all of the "leg" work for small projects; works with an engineer on 6. U SE YOUR PROFESSIONALS major projects - LAWYERS, ENGINEERS, • the board prepares bids for small projects ACCOUNTANTS and supervises the work being done • ask questions • it prepares and issues Status Certificates 28 www.cci-ghc.ca • www.cci-grc.ca. | Golden Horseshoe & Grand River Chapters
____ 7. G OVERNANCE IS AN UNDERLING FACTOR Carole Booth is a director for the GHC. Carole regularly TO A SMOOTH RUNNING CORPORATION assists with the seminars and courses as one of the friendly faces at the registration table. She also helps • enforce the rules the same for everyone gather material, review content, and assist with the • treat everyone equally to maintain a fair preparation of the CondoNews. atmosphere • as a Board sign a confidentiality form 8. D UE DILIGENCE IS ABSOLUTELY NECESSARY • be sure to know, understand and follow the MARIA DESFORGES, RCM, ACCI Condominium Act President • when in doubt, ask for advice 125 FOREST AVENUE TEL: 905-527-5445 ext 302 10. ENVIRONMENT IS VERY IMPORTANT HAMILTON, ONTARIO L8N 1X7 TOLL FREE: 1-877-527-5445 FAX: 905-527-3633 • foster a welcoming, caring community and maria@jwcondo.com remember that you all live there together and are jandwcondo-management.com all part of the same community SV_CondoLaw_Campaign_Outline.indd 1 2/6/2017 11:51:51 AM 2018 PROFESSIONAL & BUSINESS PARTNERS DIRECTORY| CondoNEWS 29
WATER COSTS KEEP RISING. submeter and save. ELECTRICITY | WATER | GAS | THERMAL www.prioritymeter.com sales@prioritymeter.com 1-866-836-3837 30 www.cci-ghc.ca • www.cci-grc.ca. | Golden Horseshoe & Grand River Chapters
Mark Willis-O’Connor Lawyer, McCarter Grespan Beynon Weir LLP Ten Things to Know About the HOT TOPIC New Legislation 1. THE NEW LEGISLATION oversee board training. The Condominium Management Regulatory Authority of The new legislation is Bill 106, Protecting Ontario (the “CMRAO”) administers the Condominium Owners Act, 2015. This mandatory condominium management legislation: (a) amends the Condominium licensing program, enforces educational Act, 1998 and other Acts with respect and training requirements, and manages a to condominiums; and (b) creates the licensee complaints process. Condominium Management Services Act, 2015. 5. RETURNS AND ASSESSMENTS 2. WHEN CHANGES COME INTO FORCE Effective January 1, 2018, condominiums will have to file applicable returns (initial Only some of the legislation is currently return, turnover return, annual return, in force. Many Condominium Act, and transitional return) and notices of 1998, amendments came into force on change (e.g. a change in directors) with November 1, 2017, or will come into force the Condominium Registrar. The Registrar on January 1 and February 1, 2018. For will maintain an electronic database of the some amendments, no date has been set information it receives. for them to come into force. Most of the Condominium Management Services Act, Condominiums are required to register with 2015, came into force on November 1, the CAO and pay the first assessment fee 2017, and the rest will come into force on by February 28, 2018. The fee is based on February 1, 2018. $1 per month for each voting unit (e.g. not parking and locker units). 3. PRESCRIBED FORMS The Ministry of Government and Consumer Services has posted 15 mandatory forms 6. DIRECTORS’ DISCLOSURE AND to the Ontario land registry documents TRAINING website. Disclosure obligations apply to candidates 4. CAO AND CMRAO for election and all sitting directors. The regulations list different statements which, The Condominium Authority of Ontario (the if the statements apply, candidates must “CAO”) will develop a registry of all Ontario disclose before the election and directors condominiums, provide educational must disclose by a deadline during their resources, assist in dispute resolution, and term. Candidates who fail to make required 2018 PROFESSIONAL & BUSINESS PARTNERS DIRECTORY| CondoNEWS 31
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