Productivity: Customer Experiences Hilti Lifetime Service: Technical Questions and Answers - Groundbreaker
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Groundbreaker
The magazine of
Hilti Great Britain
and Ireland
Issue 4/2007
Productivity: Customer Experiences
Hilti Lifetime Service: Technical Questions and Answers
Contents
Page 2
Introduction
irstly, I’d like to wish you all
2
3
4
Introduction
Milestones in History
Customer Experience
F a very Happy and Prosperous
New Year.
10 Hilti International
12 New Products During 2007 we have seen major
and Innovations growths take place across all
14 Hilti and Industry our product ranges. We have
20 Technical Q&A also established additional Hilti
22 Products and Services Centres to provide more Hilti
availability to our customers, in
fact two new centres are opening
in London and Dublin in early 2008.
We realise that our business has
always been driven by a commit-
ment to being not just the very
best, but excellent. We do this by
understanding our customers and
delivering world class solutions
helping your productivity and con-
stantly reducing your downtime.
In this issue of Groundbreaker
there are several customer stories
to read, whose businesses have
benefited by using Hilti tools
and products.
We have always been proud of our
new innovations and develop-
ments and are always demonstrat-
ing unique technological advances
in our tools and fittings. Finally in 2008 we commemorate Best regards
our 50th anniversary in GB &
In the Hilti in Industry section we Ireland, we are all looking forward Adrian Murphy
look at the awards that we have to this exciting time and there will Managing Director
accomplished last year as well be many different celebrations
as our involvement in showing taking place.
our support and congratulations
to customers who have achieved We’ll keep you up to date with all
awards. that we have planned in future
issues of Groundbreaker.
Groundbreaker 4/2007
Milestones in History
Page 3
Hilti. Outperform. Outlast.
Milestones in History
During 1987 to 1997, Hilti focused In 2002, innovation and growth for
1998: on restructuring and strategy. When 2004: Hilti are progressed further when
restructuring took place in the mid the first electric rock drilling system
1980’s Hilti watched as product is launched. The system, used in
lines developed into their own divi- mining, opens a brand new window
sions, now responsible for their own of business opportunity for Hilti.
developments and marketing.
Hilti focus on their growth as a com-
Hilti wanted to begin emphasis on pany and during 2004 they expand
Customer Satisfaction, in order to in China using a manufacturing
progress with this Hilti strategically Hilti focus on their expansion plant in Zhanjiang.
embraced the principle of ‘think into China.
globally, act locally’, the strategy Hilti also add more focus onto their
focusing on market segmentation, tools by launching its first successful
direct sales and distribution. breaker equipped with a brushless
2006: motor; thus giving Hilti the edge on
Hilti also expanded its strategic ‘longer lifetime, less maintenance’.
channels not just locally but world
wide by consolidating business Concentrating on ‘Strategy 2000,’
Hilti launches its new range of interests in America, Argentina, Hilti announce their new Corporate
laser positioning tools and Brazil and Italy. Hilti also estab- Culture Program ‘Our Culture
cutting & sanding products into lished sales organisations in Croatia Journey’. The program focuses on
the market. and Russia. developing all Hilti employees at all
levels, including top management.
During 1998, Hilti launched its new Hilti announces new corporate The concept of Culture Journey is to
range of laser positioning tools and culture programme. allow individuals to develop on a
cutting & sanding products into the personal basis but also as team play-
market. During this period Hilti ers. The Corporate Culture Program
proudly announce their break- involves a series of tasks that are
through with AVR (Active 2008: held over a 3 to 4 day team camp.
Vibration Reduction). This new sys- The program is developed to aid
tem is incorporated into certain Hilti employees development and growth
2002: tools in order to greatly reduce the within the company. The program
vibration generated by powerful helps employees demonstrate Hilti’s
hammering mechanisms. With core values and expand on Hilti’s
Health and Safety playing an impor- purpose of creating enthusiastic cus-
tant role in the construction busi- Hilti GB and Ireland will be tomers and building a better future.
ness, Hilti add even more value to celebrating their 50 years
their range of products with the anniversary during 2008 Since its founding in 1941, Hilti as
introduction of ATC (Active seen many of its markets celebrate
Torque Control). ATC system helps their golden anniversaries. As we
to prevent injury to operators by cut- leave 2007 and enter 2008, it is an
The first electric rock drilling ting the power of the tool if an oper- exciting time for Hilti GB and
system to be used for mining. ator is not in full control of the tool. Ireland as they get ready to mark
their own 50th anniversary.
Customer Experience
Page 4
CEI (Ireland)
banks on Hilti
Building Services
CEI (Ireland) Ltd has been a long-standing customer
of Hilti’s power tools, in particular its DX and GX
products. The business recently utilised Hilti’s MQE
electrical bracket system during an extensive bank
refurbishment programme. Groundbreaker recently
asked the company Managing Director Derek Byrne
about the projects and assesses Hilti’s involvement.
What does CEI (Ireland) installation projects for some
specialise in? national banks, including Ulster
Banks and Allied Irish Banks.
ur Company carries out a full
O range of electrical, instru-
mentation and communication
What benefits were
found from using the
installation services to the residen- MQE Electrical MQE Electrical Bracket System.
tial, commercial, industrial, pharma- Bracket system?
ceutical and institutional sectors.
One of our primary concerns is In what tangible ways Our employees have been delighted
Which Hilti Products reducing our costs, especially in have Hilti’s solutions with Hilti. Like us, they believe it’s
and Services do terms of labour time to carry out benefited and added good to see manufacturers coming
you use? installations. We’re also a company value to your busi- up with alternative solutions that
that is open to new ideas and ways ness and employees? significantly speed up the installa-
As a business that’s committed to of thinking in order to get projects tion procedures.
providing services of the highest done more efficiently and to a high- As a result of using Hilti’s MQE, we
quality, we have used Hilti tools for er standard. estimate that we’ve enjoyed a 25% Any new products or technology we
a number of years. The GX and DX saving in terms of labour efficiency use must be beneficial to everybody
tools are widely used, and during When Hilti’s MQE system was during first fix cable containment and this is certainly the case with
this time have generated significant demonstrated to us, both Con installations. Hilti’s products. The MQE electri-
cost savings across the company. Buckley, our purchasing manager and cal bracket system is definitely a
Eugene Hall, our projects manager, When we first started work with product we’ll be using in the future.
We also use Hilti HUS screws for immediately recognised the benefits. Hilti, we focused on its power tools
panel mounting and putty pads for They found the product to be excel- as we found each product to be long
fireproofing and trunking fasteners. lent and in common with other Hilti lasting and easy to use. We were
Most recently, we started using the products - easy to use and practical. also very impressed with their
‘MQE’ electrical bracket system Lifetime Service offering.
after becoming convinced of its The savings for us came in terms of
benefits following a demonstration labour, particularly as the bracket About three years ago we were
by Hilti’s Sean O’Sullivan. allow us to run cables at low level introduced to their DX powder actu-
and then lift them into position easi- ated fixing products and following
When have you used ly and quickly. This also provides this, their gas powered GX system.
MQE Electrical the added benefit of no torturous Both have provided significant ben-
Bracket? heavy cable pulling at high level. efits for us in terms of labour saving
Cables aren’t damaged during the costs. For our employees, they‘ve dra- Labour efficiency improved by
We’ve used the product recently on process and the safety risk is signif- matically increased productivity too. 25 per cent during installation.
a number of refurbishment and icantly reduced.
Groundbreaker 4/2007
Customer Experience
Page 5
Hilti’s big hit for
Laddingford
Steelwork Fabrication
Established in 1991, Here at Laddingford, we have a strong
Laddingford Engineering technical side to our business. Though
Ltd was formed following this can be very challenging, Hilti’s
the merger of two estab- TAS (Technical Advisory Service)
lished firms – TL Newman provides us with a great deal of assis-
Est 1960 and Roger Finn tance on a wide range of issues and
Engineering & Fabrication queries.
Est 1972. During this time
the business has gone Hilti’s main role involves explaining
from strength to strength and providing information on a ream of
- fuelled in part by a close technical issues. In some cases we for-
working relationship with ward this on to our customers, which in
Hilti. This partnership turn provide us with an important edge
again proved highly over our competitors. 3D model of a lift shaft using Steelwork Fabrication program.
effective recently when
Hilti helped Laddingford We focus mainly on using Hilti’s HIT
successfully complete a resin system HY 150 and RE 500, but
project where it needed in our fleet we also have Hilti screw
a fixing resin capable of guns, angle grinders, combi hammers
working at -18°C. and a variety of anchor fixings. We
Contracts Manager, use a range of Hilti anchor systems,
David Finn explains. tools and consumables across all our
projects.
What is your area of What issues did you
business? need to address with
Hilti? Laddingford Engineering team with their range of Hilti tools.
ased in Maidstone in Kent,
B Laddingford Engineering is one
of the leading providers of steelwork
Recently, we had a project that required
us to use a chemical resin anchor sys-
We spoke to competitors during this
stage, but none of them were able to pro-
Using the Hilti HIT system has also
reduced down time on site as it’s
fabrication in the south of England. tem in a freezer with temperatures vide the same level of relevant information. always ready to use. Having the next
Serving a diverse range of businesses, around -18°C. We initially tried a resin day delivery service is very conven-
we were founded 17 years ago and system manufactured by a Hilti com- As a result, we used Hilti’s HY 150 resin ient and helps to meet deadlines.
have half a century of combined expe- petitor, however it simply didn’t work on the project. It met our needs per-
rience in the sector. as it hardened in the tube at tempera- fectly and in fact worked just as effec- Hilti products always work in the situ-
tures around -6°C. tively at -18°C as it would have done if ations that they’ve been designed for.
Which Hilti services do it was being used in warm conditions. Their forward thinking approach
you use? What was the overall astonishes me as it seems almost
outcome? Has Hilti’s solutions everything has been thought of. We
We’ve been dealing with Hilti for over benefited or added have been dealing with Hilti ever since
10 years now. We were introduced to We discovered Hilti’s HIT resin system value to your business? and wherever possible, we’ll use them
the company through recommenda- after speaking to Hilti’s Technical in the future.
tion after noticing that more and more Advisory Service. They were able to Using Hilti products has enabled us to
of our customers were specifying Hilti provide all the relevant detail, including complete jobs far more quickly, with
fixings on jobs. fixing data sheets and COSHH sheets. less labour required on site.
Customer Experience
Page 6
Hilti takes storage
firm to new level
Building and Construction
Almost 12,000 bolts and What is Southwest
just six weeks to remove Storage Equipment's
them – Southwest main area of
Storage Equipment Ltd business?
of Yate near Bristol cer-
e were established in 1983
tainly had to overcome a
tough challenge earlier
this year. The company’s
W as a storage equipment
and mezzanine floor manufactur-
decision to team up with er. We pride ourselves on provid-
Hilti paid off after ing a high quality of service and
completing the project from this we’ve built an impres-
on time and under sive list of customers, including
budget. Here one of Gregory Distribution and The
the firm’s Directors, Wincanton Group.
Tony Bleakman, tells
Groundbreaker about How long have Southwest Storage team with their DD 130 Diamond Drills and
why he’d recommend Southwest Storage Core Bits.
Hilti to any construction been working with
business. Hilti?
How did Hilti help What was the
We’ve been a customer of Hilti Southwest Storage? outcome?
since we were established almost
25 years ago. We originally chose We called our Hilti Account Our workers were able to make
to partner with the business due to Manager, Andre Teasdale, to good progress, successfully com-
their strong brand, service stan- explain the details of the contract pleting the project on time. We
dards, and reputation for produc- and our specific requirements. estimated the core bits alone
ing reliable tools and consumables. Andre came to visit us on site and would be £3,220, but due to the
after assessing the situation and outstanding ability of Hilti’s prod-
Can you tell us about analysing a sample of the base ucts, we only required 14. This
the problem material, suggested Hilti’s DD 130 reduced our original estimate by
Southwest Storage diamond system, rig stand, DD £2,240. We were amazed at the
had to overcome? VPX vacuum pump and DDB P6 lifespan of Hilti core bits with one
core bits. lasting for over 1,000 holes.
We were working on premises that
were due to be leased out to a new Once the project had started, we Southwest Storage Equipment has
tenant. Within the building, 8,000 realised that productivity would be been delighted with the outcome of
bolts used to hold down storage crucial, particularly as the original this project. Hilti formed an effec-
and racking needed to be uplifted estimate of 8,000 bolts was incorrect. tive partnership with us and I have
within a very limited time period. no hesitation in using their products
The actual number was 11,600 – an and services on future projects.
Reliability was also crucial. The increase of 31%. Andre estimated
six-week project, which started in that 46 P6 core bits would be
Racking Installations produced the middle of August, required required. The tools arrived the next
by Southwest Storage. products that could perform eight day and Hilti provided on-site
hours a day, six days a week. training for the operatives.
Groundbreaker 4/2007
Customer Experience
Page 7
Rapide rapidly
switch to Hilti
Interior Finishing
As a company committed to delivering consistently
superior results with customer satisfaction as a
priority, Rapide Drylining already used Hilti products,
however the business were experiencing problems
with non Hilti products and turned to their Account
Manager Eamon Dillon for some guidance and
advice. Managing Director Graham Helm explaines
how by using Hilti products his company can
continue to deliver excellent results and service
to their customers.
What is Rapide It is absolutely critical that pro- Account Manager Eamon Dillon and members of the
Drylining’s core duction is rolled out as efficiently Rapide Drylining Team.
business? and effectively as possible and we
see the GX 120 as solving several
ur main is business is problems other tools fail to
O Interior Finishing and we
are recognised as being one of the
address.
Is the Hilti GX120 a
product that you
would use on other
fastest growing companies within How did you go about projects?
the Interior Finishing sector of the solving the problem?
construction business. We spe- Yes definitely! We will use The
cialise in working with clients and We spoke to Hilti Account GX 120 on all of our projects.
consultants in commercial and res- Manager Eamon Dillon, who we
idential sectors. One of our main have known for several years. On Eamon’s recommendation we
business drivers is to remain at the ordered 20 of the GX 120 tools
cutting edge of innovation and this He took the time to show myself and we also ordered 40,000 nails.
is where our relationship with Hilti and my project managers the We have rolled out the GX 120
brings benefits to both parties. GX 120; giving us a demonstra- Comprehensive range of company wide and have a 2 year
tion of how the tool works and Hilti tools. agreement for the supply of Hilti
What was the issue instantly we could see the advan- GX tools and consumables.
that you needed to tages the GX 120 has over the
address? tools we had been using. The whole package of the GX 120 We will complete in excess of
and having a consumable delivery £7m of drywall and partition work
The main problem that we had What was it about next day on site was just what we this year and our investment in the
was the cost of competitor’s Hilti’s solution that needed. cutting edge technology the GX 120
repairs, their costs of replacing appealed to you so has, shows our commitment to
batteries and parts as well as down much? The innovative ideas on the GX 120, quality without compromise.
time when these problems are including its perfectly balanced and
being rectified. It was important The main factor that swung the lightweight build, its use of a gas We anticipate the GX 120 will
for us as a company to overcome switch to Hilti was Hilti Lifetime gauge that indicates how much gas play a key role in our armoury to
such problems especially as our Service, especially the 2 years no is left thus not having the tool run- deliver consistent results to our
projects have short and very tight cost on gas tools. ning out of gas unexpectedly as clients of finishing all our works
deadlines that must be met. well as its many safety features on time, within budget and to the
were major factors to us. highest attainable standard.
Customer Experience
Page 8
GrantRail on track
at White City
Rail Infrastructure Specialist
White City in West London is currently the second
largest construction project in the UK with a target
completion later this year. The redevelopment of the
site will include a new shopping centre, multi-story
car park and new London Underground depot.
To support the development, a new transport inter-
change is also being constructed with the existing
station undergoing a major refurbishment. Here,
Groundbreaker speaks to Mike Bevis and Dom De
Conti at Doncaster-based GrantRail to understand
their firm’s involvement.
What was the extent Which products were
of the project at White specified for use on
City? the White City
project?
rantRail was awarded an
G £11 million contract to
install 3.7 kilometres of low speed
The Hilti HRA M22 x 270 Rail
Anchors complete with cover cap,
track as part of the construction of installed with Hilti’s RE 500
White City’s new 16 road Central injectable resin provided the best
Line depot. solution. In addition to the prod-
ucts, Colin and the technical team Hilti's HIT-RE 500 injectable resin and HRA rail anchor.
At what point in the at Hilti supplied GrantRail with
process did you technical data and industry inde-
involve Hilti? pendent reports to support this Where there any site The depot was constructed below
specification. restrictions? ground in a concrete box which lay
Communication between GrantRail beneath the ongoing construction
and Colin Burnikell, Hilti’s rail In addition, some anchor load test- The direct fix track assembly con- of the shopping complex.
business manager, commenced 12 ing was undertaken at Paddock sists of a Getzner base plate, seated
months before the project started. Wood prior to the site’s ‘live’ date. on Sika grout. We secured this to This presented a significant chal-
During this point, issues concerning This process was crucial as it the concrete slab with Hilti’s HRA lenge as it meant all goods had to
the suitability of products, manu- enabled us to confirm specific M22 x 270 anchors and RE 500 be lowered into the concrete box
facturing, availability, transporta- loads that could be achieved. resin for the plain line sections. when required as space was at a
tion, storage and associated con- premium. These complexities
sumables were all discussed. What was the Track The fan switch and crossing sec- were amplified further when the
Specification? tions of the track consisted of stan- ‘roof’ of the depot was installed as
This ongoing dialogue enabled dard timber base plate assemblies, noise and dust issues became even
both companies to fully under- The depot design is predominantly secured to the track slab. The final more relevant.
stand the mechanics of what could flat bottom rail fixed directly to finish on the concrete slab was +/-
be achieved, while being able to concrete slab track. There are also 5mm, which ensured the track In addition, there were some logis-
appreciate how working in part- some minor ballasted bullhead tolerances for vertical alignment tical challenges on site that needed
nership would mutually benefit track sections covering the trap was achieved. to be tackled. We also had to
both organisations. points and Central Line tie-in. ensure deliveries were packed in a
certain way.
Groundbreaker 4/2007
Customer Experience
Page 9
Hilti was able to accommodate all
of our requirements. They ensured
all deliveries were palletised, that
the resin deliveries were shrink
wrapped in specific quantities and
that anchors were delivered sepa-
rately in crates of 450.
Once the project was underway,
Hilti supported the site personnel
with on-site training and problem
solving. They also organised call
offs to ensure the contract ran as
smoothly as possible. The project
was an outstanding success for
GrantRail and this was due to the
ongoing support received from
our suppliers.
Hilti's Rail Anchors in use at White City.
Part of the new 16 road London Underground Central Line Depot.
Hilti International
Page 10
One look is
The dangers of a fire can never be under-estimated.
This is also the view of Hilti installation system
specialists. By running tests they have generated
a great ability and comprehensive know-how in
understanding the fire resistance of fastening
systems for installing building supply systems.
Customers in both building construction and civil
engineering can profit from this.
By Ursula Trunz
his is no everyday experi- tion engineers and architects.
T ence. “You look through a
window into hell,” says Hilti’s
Escape and safety paths must, or
should, meet high technical fire-
Milan Zuber. “You can only stand resistance requirements. A building
it for one, maybe two seconds,” should be able to be evacuated in
adds his colleague Rainer Loose. no more than 30 minutes. “Firestop
The short glance in the inferno jackets or cushions that may block
makes the face glow and can singe the path of flames at cable or pipe
eyebrows and hair even though the penetrations aren’t sufficient to
fire is behind thick glass and strong meet these requirements,” says
walls. This all takes place in a facil- Rainer Loose matter-of-factly. At
ity at the Hilti Development Hilti he specialises in technical
Corporation in Kaufering, requirements for installation sys-
Germany where the fire resistance tems, and also clearly points out
of metal anchors, installation rails, that installation systems and
pipe rings and other Hilti products anchors having fire-preventing
are tested. Larger testing ovens are qualities must be used for escape
operated by the Institute of and rescue paths. “If not, the safety
Building Materials, Concrete loop is less than complete.”
Construction and Fire Protection The fire-resistance test is being prepared. The installation system
(IBMB) at the Technical To demonstrably complete this is assembled in the oven. After the test, results are documented by
University of Braunschweig, loop, Hilti has become the first Petr Rojiček of Hilti Czech Republic.
Germany. These ovens heat up to company in the construction indus-
temperatures greater than 1000 try to test the behaviour of its fire and heat conditions. The prod- responsible for Eastern Europe,
degrees centigrade. installation systems against fire. ucts also meet the valid German turns first to water instead of fire.
“For several years we have carried state guidelines for pipe systems When catastrophic rainfall deluged
The test scenarios simulate reality. out fire-related tests, under extreme (LAR).” Rainer Loose discusses parts of the Czech Republic in
In tunnel fires the temperature near conditions, according to ISO 834 at the complete security system in the 2002, 17 metro stations in the cap-
the fire quickly rises to a scorching the IBMB and in our own testing article “Ensuring safe escape ital city of Prague were under
1200 degrees. In addition to corro- ovens in Kaufering,” reports routes” on the next page. water. “The metro managers were
sion resistance, fire resistance is a Rainer Loose. “We can therefore under a tremendous amount of time
very important topic for tunnel make clear statements as the Fire testing also touches on the pressure to get the transit system up
builders. Tunnel safety issues are behaviour of our installation prod- topic of tunnel safety. Milan Zuber, and running once again.
also studied by building construc- ucts and systems under extreme a Hilti installation specialist who isGroundbreaker 4/2007
Hilti International
Page 11
all it takes
The metro managers in Prague have set high standards.
New suspended ceilings must maintain in a fire for 90 minutes. Ensuring safe escape routes
Even the cable runs must have a high degree of fire resistance.
Building corridors that are obviously and clearly marked serve as escape
But in doing so they also paid Headquarters in Liechtenstein. and rescue routes in case of accidents. If pipes or cable strands are
attention to fire protection. New Václav Vaněk, who looks after top set in these areas there is generally a suspended ceiling that partitions
suspended ceilings had to be able projects for Hilti in the Czech these off from the usable space. The suspended ceiling must be certified
to hold for 90 minutes in case of Republic, remembers this very as suitable for this type of usage. The task is to prevent the penetration of
fire. There is no national or interna- well. “Thanks to this cooperation smoke and fire, both from the lower to the upper level, where the
tional code for this, but a team of the tests were a success and we installations run, and from the upper to the lower level. In case of a fire in-
Hilti specialists from the Czech could deliver our fastening and volving the building’s technical installation systems above the suspended
Republic remembered the perform- installation products on time.” Hilti ceiling, the installations or parts of the suspended system could deform or
ance guidelines from Germany and installation systems have become a come loose and fall onto the floor space below. The ceiling may be
these covered the local require- standard alternative to welded solu- damaged by this, losing the protective, compartmentalizing affect. It is
ments in Prague quite well. Tests tions. “Welding takes much more therefore paramount that the installation systems and their fastening tech-
were carried out and authorised time than it does to assemble our nology meet the fire-protection requirements that the escape and rescue
specialists evaluated the results in system,” adds Milan Zuber – who paths are subject to. The protective circle must remain closed.
order to calculate the specific also points out that these activities
application of Hilti fastening and continue to improve safety stan- Steel is a particularly good conductor of heat and, as opposed to concrete,
installation products in the Prague dards. the individual components have more reticulated properties. Think, for
metro stations.” example, of struts or pipe clamps. These types of elements therefore
acclimate to the local environment temperature very quickly. After only 30
The cooperation between metro For additional information please minutes steel may have risen to a temperature of 800 C° and can all but
managers and engineering offices, contact rainer.loose@hilti.com or completely lose its nominal stress within the defined 30-minute target
independent experts and Hilti in milan.zuber@hilti.com. period. This is why deforming is particularly relevant even if the static sta-
developing the new safety regula- bility of the supporting systems is ensured. This is all the more important
tions continues today. Local tests if, as often occurs, there is a limited space between installations and the
were also carried out and Hilti’s suspended ceilings and the concentration of the installations is fairly high.
Czech Republic unit was able to This is why Hilti has recently concentrated on providing information that
count on the support and knowl- has been backed up by solid testing when it comes to deforming and the
edge of the colleagues from resulting minimum clearance requirements.
Germany and from Corporate Rainer LooseNew Products and Innovations
Page 12
Never build
another
baffle box!
he new CP 617 Intumescent as an alternative mechanism for
T Acoustic Putty Pads provide
quick, easy and clean installation;
sealing electrical service penetra-
tions in robust timber frame and
they are the modern acoustic / fire metal frame separating walls.
seals for all sockets and switches.
Installation is simple as the putty Tested for 30 minutes to 2 hours,
pads can be moulded by hand to fit the CP 617 putty pads are designed
any size outlet box. for commercial and residential
applications. The putty pads can be CP 617 Intumescent Acoustic Putty Pads.
The CP 617 are the only putty pads used on acoustically rated drywall
to be accepted by Robust Details and gypsum assemblies, allowing • Fire Integrity 30mins to • Quick, Simple and Clean
Ltd, thanks to their high adhesion, installation to either the inside or 2 hours Installation
acoustic, fire and age testing. They the outside of outlet boxes. • Accepted by Robust
are accepted by Robust Details Ltd Details Ltd
Ready when needed most
Providing cordless and The batteries provide lasting per- up to 2/3 reducing
tremendous versatility formance with no drop in power, vibration hazards
the Hilti WSR 36-A no self discharge and an extremely and improving work-
Reciprocating Saw rapid charging time of just 28 ing comfort.
lithium ion technology minutes.
provides superior and The battery and
lasting power. Its With its ergonomic design and charger are protected
extreme flexibility arranged operating controls, this by Hilti TPS (Theft
enables the WSR 36-A light weight, compact WSR 36-A Protection System)
to outperform in a offers the user excellent handling when activated, mak-
whole range of cutting and comfortable operation in ing theft pointless.
jobs demolishing every working direction. Moreover,
timber, metal plastics stepless stroke rate preselection • CPC (Cordless
and metals. (1-6) ensures optimum cutting Power Care)
characteristics. The WSR 36-A • Li ion
rofessional users in all reciprocating saw is thus a perfect
P trades have the security of
its innovative lithium ion batter-
example of a tool that combines
remarkable design with exception-
Technology
• TPS (Theft
Protection
ies featuring Hilti’s CPC al performance. System)
(Cordless Power Care) that
enables a lasting power as each Hilti’s AVR (Active Vibration
cell is monitored, charged and Reduction) is an added safety fea-
individually protected. ture of the tool cutting vibration WSR 36-A Cordless Reciprocating Saw.Groundbreaker 4/2007
New Products and Innovations
Page 13
A clean, reliable
solution
Firestop foam that is not only quick and easy to wide over many decades and
apply but also makes a tidy job! The CP 660 is a thus is a highly efficient
two component foam that comes in an environ- means of installing vibration
mentally friendly foil pack for quick and trouble resistant, noiseless grating
free dispensing. fastenings.
ue to its ease of use and quick- The CP 660 allows permanent • Off Shore Applications
D ness the CP 660 helps to
reduce installation costs and time. Its
firestop seals in small and medium • Record Breaking Speed
sized openings, and its flexible foam • Stainless Steel and
easy installation ensures no require- structure allows movement. Duplex Coated
ments of formworks or other aids. CP 660 Firestop Foam.
Unique The tool that
elastic air measures up
sealer I t is as compact as a mobile phone
and features a very sophisticated
single button operation. Simply
he Hilti CF 812 air sealer pressing one button allows users of
T makes air sealing simple, is
cost effective and helps save energy.
the PD 4 to measure distances up to
70 meters with extreme accuracy.
The CF 812 air sealer helps main- Its impressive simplicity makes it
tain air barrier properties and out- unique but as a typical Hilti product
performs many other materials. it also has so much more to offer.
The Hilti CF 812 air sealer can be Hilti recognises the demands that
used for many applications includ- tools take when working on everyday
ing wall joints, wall to beam, wall to construction and thus the PD 4 fea- PD 4 Range Meter.
roof and door and window frames. tures an extremely tough and rugged
Use of the CF 812 air sealer enables casing surrounded by a wear resistant With Hilti’s extensive knowledge of
air tight and water resistant seals to soft grip covering, making it the ulti- the construction industry and know
be formed, with soft and flexible mate waterproof and dust tight tool. how in the field of measuring tech-
foam that allows joint movement. nologies, the PD 4 as been designed
Its special low pressure and flexible The Hilti PD 4 enables professional as an easy to use tool with an ideal
formula and the use of the Hilti users in all trades to achieve accu- format for its intended group of
DS 1 dispenser represent the leading rate and dependable results at all users. The result is a slim, ergonom-
foam system available today. CF 812 Air Sealer. times. The measured distances are ically-designed precision tool ensur-
clearly legible in the display within ing maximum convenience and ease
Due to the Hilti CF 812 air sealer • Health & Safety – No working a fraction of a second and even in of use even when wearing gloves!
having maximum injection per- at height bright conditions. Its functionality
formance, quickness and having the • Speed – Particularly important also enables the two previous meas- • Dust Tight
ability to seal top of wall joints from as the air test date approaches urements to remain visible increas- • Waterproof
floor level, labour savings easily • Simplicity – Easy sealing of ing simplicity and productivity. • Ruggedly Built
outweigh the product costs. otherwise inaccessible placesHilti and Industry
Page 14
Industry will stan
early involvement
Delegates from all over Great Britain came together to discuss the industry issues.
he summit – organised by He said: “There’s a lack of team-
The early involvement of
specialist contractors at
design stage is the only
T Hilti with the Electrical
Contractors’ Association (ECA)
work, especially at the design stage
of the project. Only by insisting on
way the industry will and the Heating and Ventilating the early involvement of the entire
deliver greater efficiency Contractors’ Association (HVCA) supply chain can you get everyone
on construction projects. – was chaired by Professor Rudi to take collective ownership of the
That was the message Klein, Chief Executive of the design, cost and risk. Too often the
from the one-day Building Specialist Engineering Contractors’ design is left to the consultants with
Services Summit held at Group. Over 100 mechanical and no input from the M&E contractor.
Wembley on 24th electrical (M&E) contractors turned They’re a critical part of the team,
October 2007 to up to listen to the experiences of especially when you consider
highlight the concerns of main contractors including almost half of the budget of any
the £19.3 billion building Shepherd Construction and M&E building relates to building services
services industry. contractor Balfour Kilpatrick. installations.
Speaking at the event, Prof Klein Delivering a keynote speech at the
said the government should be tak- event, Sir Michael Latham echoed Prof. Rudi Klein.
ing the lead to encourage full sup- Professor Klein’s comments. He
ply chain integration as the indus- said: “This industry spends up to
try’s biggest single client. seven times as much on litigation asGroundbreaker 4/2007
Hilti and Industry
Page 15
d still without
t of specialists
it does on research and develop- ment in project design, the summit
ment. Why? Because there’s an highlighted there is a willingness to
inherent lack of supply chain inte- meet these challenges head on.” During breaks delegates could explore the exhibition area.
gration which creates the blame cul-
ture. Yes progress is being made but
there is far more to be done if we’re
going to meet future targets.”
The target set by the industry is to
have 50% of all projects delivered
by integrated teams by 2007.
Derek Gow, Head of Building
Services at Hilti, said: “M&E has a
critical role to play in delivering the
construction product but there are
challenges to its continued growth
and success.”
“Whether it’s a question of increas-
ing productivity through innovation,
tackling sustainability, addressing The Summit was held by ECA and HVCA and sponsored by Hilti.
health and safety or early involve-Hilti and Industry
Page 16
Investment
into Ireland
Hilti are opening a new Irish Headquarters, state
of the art Hilti Centre, Repair Centre and
Warehouse in Dublin’s North City Business Park
on the 24th January 2008.
he company has been present major projects, including new
T in Ireland since 1958 and
now operate seven centres across
motorways and the redevelopment
of Lansdowne Road. This has cre-
Ireland, providing expert advice ated huge volumes of work for
and over-the-counter sales. Hilti Irish contractors, large and small.”
also has 45 account managers
across the country and customer He continued: “The new
services which is based in Dublin. Headquarters and Centre in
Dublin shows Hilti’s continued
Director of Sales for Ireland, Rolf investment in its Irish customers
Biesser, commented: “Ireland and will ensure the best level of The new Hilti premises in Dublin's North City Business Park
continues to experience a con- service is available to them.”
struction boom, with several
New Hilti Centre to
open in Stratford
onveniently located in
January sees the
launch of the new Hilti
Centre in Stratford,
C Stratford, between both the
Olympic games site as well as
London. The unit will be Canary Wharf the centre will be a
centrally located in the hub of activity.
city and fills a massive
gap in the market. The centre replaces the former Isle
of Dogs unit and as well as having
a shop, will have a larger than
average Hilti warehouse allowing
same day delivery and collection
for host of nearby building sites.
The new look Hilti Centres are designed with creating more space in
mind and increasing the range of products available.Groundbreaker 4/2007
Hilti and Industry
Page 17
International
Media Day
Hilti held the first ever
international media day
at its headquarters in
Schaan, Liechtenstein,
in October 2007.
Innovation was the
theme, and Hilti was
not only talking about
its new products, but
also allowing several
journalists to get an
insight into how the
company works.
total of nine reporters from
A GB and Ireland got the
opportunity to visit the HQ as well
as having the chance to get some Journalists had the chance to speak one on one with Michael Hilti, son of the company's founder.
hands on experience of operating
Hilti products.
One of the highlights for the visitors The journalists and editors The group also met up with the
During the two-day event, they was a visit to the Technology watched a simulated earthquake, 7 Executive Board, Bo Risberg,
were allowed the chance to try out Centre. The facility is where Hilti on the Richter scale, and physical- CEO of the Hilti Corporation, and
first hand recently introduced tools conducts real-life tests and follows ly saw the effect it would have on Michael Hilti, son of the founder
as well as getting details about the demand trends and technological screws mounted on a roof deck - of the company.
main trade applications. changes in the construction industry. the roof survived but needed some
refurbishment. The event was a fantastic success.
Denise Maguire, Group Editor of
Commercial Media Group, said:
“The event was very informative
and we were made to feel very
welcome. The enthusiasm and
commitment from Hilti staff was
very impressive.”
CEO Bo Risberg chats with the international delegates. Tools could be tried in the trade development area.Hilti and Industry
Page 18
The IF Product
Design Awards
Hilti wins Product Design Awards
The IF Product Design Awards are one of the When combined with the 12
most renowned design awards in the world. An awards that Hilti won at last years
independent jury of design experts are used to IF Product Design Award it clearly
assess various classes in terms of degree of shows that Hilti have set a bench-
innovativeness, functionality, design quality, mark in the area of industrial prod-
brand value, ergonomics, and materials. uct design, as no other single com- TE 40 AVR Rotary Hammer Drill
With 1,002 participants from 35 countries, petitor has earned this many
there were a submitted total of 2,771 products awards in this product category.
entered for the competition. The current result out-does Hilti’s
own best international results, a
performance Hilti can be very
or the IF Product Design proud of.
F Award 2007, Hilti submitted 16
products and can proudly announce
• TE 70 Combihammer with
Active Torque Control
• SF 144-A Cordless The results confirm of how strong-
that after convincing the interna- Drill/Driver ly Hilti’s design ability is growing,
tional jury of experts of the merits • SFH 144-A Cordless Impact and how Hilti products are gener- SFH 144-A Cordless Drill/Driver
of 16 products, Hilti were awarded Drill/Driver ating enthusiasm and positive
the coveted IF Product Design Award • DCH 300 Electric Diamond interpretation in terms of signifi-
for the following 13 products: - Cutter cant purchasing criteria such as
• DD 100 Diamond Coring innovation, quality and handling
• TE 2-M Rotary Hammer Drill Machine and the unique design language
• TE 40-AVR Combihammer • PD 4 Laser Range Meter that influences the overall percep-
with Active Vibration Reduction • PD 42 Laser Range Meter tion of the Hilti product portfolio.
• TE 500-AVR Breaker • PRI 2 Rotating Laser DCH EX 300 Electric
Diamond Cutter
Hilti and the environment
We understand that we Thus, on the one hand, the focus is At a local level Hilti GB and Ireland
must care about our on the employees and their families are working to develop a program of
impact on the environ- and on the other hand, we take a giving something back to the local
ment but what about stand on matters of general social communities in which we operate.
the wider picture? concern.
Under the guidance of our
ust as important as ecological In 2006 Hilti signed the United Sustainability Manager, Berni Grant,
J responsibility for sustainable
corporate success is the social
Nations Global Compact and thus
committed itself to supporting the
we will continue to build on this
work throughout 2008.
dimension. For Hilti, this social initiative's ten principles. These set
dimension comprises of two ele- out core values in the areas of envi-
ments, which it lives out as a "Great ronmental protection, human rights,
Place to Work" and a "Great Citizen." labour rights and anti-corruption.Groundbreaker 4/2007
Hilti and Industry
Page 19
Hire
Association
Awards
Hilti Sponsor Health
and Safety Award
Hire Association Europe (HAE) is the leading trade
association for hire and rental companies within Hilti's Martin Emery presents the Hire Award for the Best Contribution
the UK and Ireland, the association brings together to Health and Safety and/or Environmental Issues to Alan Bultitude
diverse sectors that are involved in plant hire. of Speedy Western.
T he Hire Association Europe is
encouraging many profession-
al hirers to enter the awards, to high-
excellence in staff and customer
training; hire personnel, training,
health and safety, contribution to
Martin Emery the National Plant
Hire Manager for Hilti is the Vice
Chairman for the Hire Association.
and/or Environmental Issues’ the
award was presented by Martin to
Alan Bultitude from Speedy
light across the UK the best of the hire with new products and the best Hilti are sponsors of the award ‘Best Western.
hire industry. The awards recognise of suppliers. Contribution to Health and Safety
Hilti host National Award
For many years now Hilti have participated in the
FMB awards ‘The Master Builder of the Year
awards’. FMB is a trade association that was
established over 60 years ago, developed to
protect the interests of small and medium sized
building companies. It is currently the largest
trade association of the building industry in
the UK.
Waste Minimisation, Heavenly a Chapel that consisted of a light
Builder, and Apprentice of the Year. and modernised look, which
involved the development of an all
The overall award from FMB is to glass room that overlooks a hill-
Hilti’s Steven Colclough (far right) and the winner of the award for be crowned ‘Best Builder in side stream near Oxford.
Small Renovation Projects. Britain’, this year the award was
hosted by expert property develop- Scooping the top prize Bybridge
he awards are compiled This year Hilti hosted an award for er and TV presenter Sarah Beeny, Construction win the Nissan Light
T based on the FMB Code of
Practice that covers a strict code of
the category ‘Small Renovation
Projects’. There are various cate-
who awarded Mark Gaul and his
team from Bybridge Construction
Commercial Vehicle of their
choice worth up to £20,000!
practice that FMB builders commit gories covered by the awards for their unusual renovation of a
to every year. Customer relationships including New Homes, Medium hillside Wesleyan Chapel in steel
throughout the building process play and Large Renovation Projects, and glass. Bybridge Construction
a major part of the code of practice. Commercial, Energy Efficiency, transformed a derelict Chapel intoTechnical Q&A
Page 20
Did you kn
In our Mission statement the software are a number of power- Do Hilti offer anchors
we talk about building a ful features, exclusive to Hilti, that that can be used in
better future – what greatly enhance the user's choice highly corrosive
does Hilti mean by this? and efficiency: environments?
Hilti tradition and corporate culture • Easy-to-use 3D interactive
testify to the company’s highly display and a design wizard
developed sense of responsibility. which presents the required input
But that is not enough to satisfy in a straightforward and logical
either the company or its employ- manner.
ees. Beginning as early as 1998, all • Change and modify designs at
production plants as well as the the touch of a button.
individual business units, with • A comprehensive easy-to-use
Product Development, were certi- anchor selector. Hilti anchors come in a variety of
fied to the ISO 14001 environmen- • A database of CAD drawings for materials, typically galvanised steel
tal standard. In 2007 all the opera- What anchor in Hilti’s all Hilti anchors which can be (to 5 microns zinc plated) for dry
tions in GB and Ireland where also range offers the best exported to other formats. internal applications, hot dipped
certified to the same standard. For performance in masonry • 3D baseplate design plus finite galvanised steel (to 40 microns zinc
us in GB and Ireland this is the base materials? element analysis for baseplate plated) and A4 stainless steel for
foundation of our journey to take thickness calculations. external applications. However
measures beyond our legislative The best anchor performance in this • Personalised settings for user- some anchors in the range are avail-
obligations and reduce our impact area comes from the HIT HY 70 defined views. able in Hilti HCR (High Corrosion
on the environment. resin system. This anchor combines • Tutorial showing how to use Resistance) steel which offers a
the properties of the Hilti HY 20 the software solution for areas where corrosion
resin (for hollow base materials) is an issue for example in tunnels,
Can the GX 100 Nails and the HY 50 resin (for solid base You can also in marine environments or above
and Gas Cans be used materials). The HY 70 offers a bet- download Profis swimming pools.
in the GX 120? ter performance across the masonry anchor from our
range. It can be used in most types website, either
The nails for the GX 100 can be of masonry whether they are hol- follow the software What are the benefits of
used in the GX 120 but the gas cans low or solid and offers a consistent- link from the home page or follow the collated screw systems?
are different. ly high performance rate. Generally link to the “Technical Library”, stop
the base material itself will be the and have a look at the amount of The main
failure point rather than the anchor- information that is available there, benefit is
age system itself. and then go to the “software” drop- speed – with
The gas down list and select “Profis anchor”. collated
cans in the screws up to
GX 120 What does the Hilti After installing the software you can 50% more
unlike the PROFIS software offer, use the “update function” on the board can
gas cans for the how can I get hold of it? main menu to download the addi- be installed
GX 100 allow users tional functions. If you need any per day.
to monitor how much gas is Hilti PROFIS Anchor offers more assistance using the program please
remaining in the tool. flexibility and functionality than any call our Technical Advisory Service
other anchor design program. (0161 886 1144) and we will talk
Included within the full version of you through using it.Groundbreaker 4/2007
Technical Q&A
Page 21
ow…
Hilti Lifetime Service Report Card
What is the Hilti Lifetime How and why is it an Some facts about Hilti
Service Report Card? advantage to Hilti tools
Customers?
The report card allows customers In the first half of 2007 we saved
to understand and appreciate the Independent studies have shown our customers over £1.5 million in
value of Hilti Lifetime Service. that the implications of repairing repair costs with an average turn-
tools are massive. around of 3.5 days. A recent survey
by Construction News showed that
The cost of repairing them can often repairs were costing over £3k per
exceed the actual original cost of the customer annually, with over £100
product. Worse still, the downtime per repair and quite often causing
causes delays in project completion. downtime of 2 weeks. Hilti Report
The Report Card gives customers Cards have identified that the aver-
the transparency that their business age cost of a Hilti tool requiring is
deserves. £6 thanks to Hilti Lifetime Service
agreement. It has also acknowl-
edged downtime and turnaround of
What have Hilti learnt a repair will normally be up to 2
from the Report Card? weeks, this versus 3.5 days for a
Hilti repair.
Every year Hilti spends millions of
pounds to create tools that outper-
form and outlast our competitors. How can I get my Hilti
Report Card?
The Repair Card for ABC Construction Ltd Hilti has also created a unique struc-
demonstrates the following:- ture that allows tools, on average to Report Cards are available from
be picked up, repaired and returned your Hilti Account Manager or by
• The Customer has only had 2 • The tool repair cost for this in less than 4 days. The Report Card calling Customer Services who will
tools taken away for repair in customer was £65. The cus- has reinforced what a fantastic contact your Account Manager on
2007; 75% of the customers tomer has 15 tools in his fleet; advantage this is for our customers. your behalf.
tool fleet have not required this means that on average the On average 4 out of 5 Hilti tools will
repair in 2007. repair cost per each tool is not reed repairing each year.
£4.30. A professional builder
• The average turnaround time survey showed the average cost
on a Hilti repair is 3 days. of repair PER TOOL was £46
Most competitors will take and 64% of battery tools are
1-2 weeks. replaced versus repaired.Products and Services
Page22
Customer sup
There are lots of ways to get in touch with
Hilti and we have a dedicated team that can Product Range
guide you through our extensive range of
tools and consumables and offer advice and
support in areas ranging from application
training, on-site testing, after sales service
and technical advice. Rotating, Measuring & Line Lasers
Telephone or Fax
Our highly trained team of advisors are available Monday to Friday GB:
8.00am to 6.00pm and Ireland: 8.15am to 5.30pm. They can help you
with product advice, orders and deliveries, locating your nearest Hilti Battery Tools
centre and contacting your local Account Manager.
Customer Services Customer Services
GB Ireland Rotary Hammers, Combi
Tel: 0800 886 100 Tel: 1850 287 387 Hammers and Breakers
Fax: 0800 886 200 Fax: 1800 654 600
E mail: gbsales@hilti.com E mail: iesales@hilti.com
Shop Chisels and Drill Bits
Our national network of Hilti centres are much more than display or
sales points for Hilti products. At a Hilti Centre you can get product and
application advice, demonstrations of machines and systems. You can
also order or purchase tools and consumables.
Heavy Sawing and Diamond Rigs
Online
Hilti’s website is available for round the clock advice and informa-
tion. Easy to use, it provides a wide range of features and information
including an online catalogue of products, firestop and anchor design
centres, a technical library and Hilti Centre locator. Vacuum Cleaners
Hilti Online GB Hilti Online Ireland
www.hilti.co.uk www.hilti.ie
Account Managers Diamond Blades and Core Bits
If you need professional advice, product and system demonstrations
or application advice at your place of work or on site, customer serv-
ices can put you in touch with the Account Manager for your area.
Grinders
Hilti and Sustainability
We continually work to improve the impact we have on the envi-
ronment, not only in our Product Design and Manufacture but also
by taking measures beyond our legislative requirements in our day
to day activities. We have a dedicated resource who can work with Circular and Reciprocating Saws
our partners to provide environmental stewardship in this area.Groundbreaker 4/2007
Products and Services
Page 23
port
Repair
You can be sure that any repair work, whether it is a complete over-
haul or a service carried out at a Hilti Repair Centre will be done to
the highest standard using equipment specially designed for Hilti
machines.
Jigsaws and Sanders Repair Centres GB Repair Centres Ireland
Tel: 0800 083 0855 Tel: 1850 287 387
Tool Hire Partners
Selected Tool Hire partners carry an extensive fleet of Hilti tools and
associated consumables and are able to offer training and guidance in
Battery Screwdriver and Screws the safe use of equipment and developments in industry regulations.
Our partners range from local independents to major nationals and are
supported by a dedicated team of Tool Hire Specialists providing
extensive coverage throughout GB and Ireland.
Powder and Gas Actuated Tools Firestop Specialists and Partners
Hilti’s firestop specialists can help you to select the most suitable fire
protection products for your application. They can help you install
them correctly, or put you in touch with approved installers. Hilti
Nails and Studs works with a group of partner contractors in the field of passive fire
protection all of whom are members of the FIRAS third party accred-
itation scheme. This means that they can offer a Certificate of
Conformity on all their work. Their breadth of work covers compart-
mentation, steel and concrete protection, air sealing and acoustics con-
Mechanical and Plastic Anchors forming with ADB, ADE and ADL of the Building Regulations.
Engineering Partners
Hilti’s dedicated team of Field Engineers operate nationwide and can
give advice, run technical seminars, on site testing and guidance on
Chemical Anchors installation with you, where you are working. They are also support-
ed by our Technical Advisory Service, Literature, Anchor Design
software and the Anchor Design Centre online.
Technical Advisory Technical Advisory
Channel and Pipe Rings Service GB Service Ireland
Tel: 0161 886 1144 Tel: 1850 287 387
Fax: 0161 786 3840 Fax: 1800 654 600
Diamond Coring Partners
Firestop Our concrete Diamond Drilling and Sawing Contractors services are
specifically designed to meet the demands of this trade. Working with
our selected Diamond Contractor Partners we aim to deliver these
solutions for the benefit of the whole construction industry and their
clients. We offer practical jobsite advice providing the best solution
Foam for your consumable and tooling requirements and make sure that
your equipment performs with optimum efficiency.You can also read
