PFIC Meeting Commercial Development Discussion Items - August 12, 2020 - DFW Airport
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Agenda Commercial Development Discussion Items I. Grand Hyatt DFW Hotel a. FY 2020 Review b. FY 2021 Business Plan and Budgets c. Renovation Update II. Hyatt Place DFW Hotel a. FY 2020 Review b. FY 2021 Business Plan and Budgets III. DFW Campus West a. FY 2020 Review b. FY 2021 Business Plan and Budgets 2
Grand Hyatt DFW Hotel John Brookby FY 2020 Review Marc Ellin Corinna Wenks FY 2020 Business Plan and Budgets Corinna Wenks Renovation Update Corinna Wenks 3
Introducing Corinna Wenks Born and raised in Germany, Corinna began her Hyatt career in 1996 as a Hotel Management at Hyatt Regency Cologne. She grew her career in the Rooms Division at Hyatt Regency Corinna Wenks Cleveland, Park Hyatt Beaver Creek, Hyatt Regency Waikiki, General Manager Grand Hyatt DFW Park Hyatt Chicago, and Grand Hyatt San Francisco. In 2018, she was promoted to General Manager at the historic hotel The Driskill in Austin. With her strong background in the luxury hotel segment she was not only successful in increasing the hotel's service performance but also increasing the hotel's profitability with building a stronger targeted customer base in a more efficient operation. Corinna believes that care, purpose and strong values are the keys to success and that actions speak for themselves. A combination of humility and empathy can build a strong, inclusive team that can accomplish anything. Corinna loves to explore the cultural and culinary scenes in any new destination to which she is traveling or moving to. October 18th, 2019 4
HOTEL INDUSTRY OVERVIEW COVID-19 Impact Begins • Data sources current and future projections: STR – competitive benchmarking and marketplace insights, CBRE reporting, Hotel Lodging Associations, Hotel industry booking engines with search engine optimizations, Hyatt's global data resources 5
HYATT AMERICAS FULL SERVICE – AIRPORT LOCATIONS Top 10 Producing Airport Locations Business Mix- Airport Hotels Data 04/23-7/22/20 • DCA/IAD growth contributed largely to the recent March on Washington on announcement for 8/24/20 • Internet is the largest producer which is consistent with the entire country as a whole • Volume segment shows a greater production for airports compared to the other locations mainly driven by distressed passengers 6
FY2020 COVID-19 INITIATIVES Hygiene and Guest related: Social distancing and safety signage throughout the property Sanitizing stations and amenities in guest rooms and public areas Specific Hygiene and Wellness training for the property with mandated guidance on cleanliness procedures and PPE GBAC certification and Hygiene Manager for the property Guest survey adjusted with COVID specific questions (cleanliness, communication about the hotel's safety initiatives, contactless options) Cost Controls: Micromanaged inventory controls and flexibility in utilization of all raw and unfinished food and amenity products to avoid waste and limit purchases Cost Contingency Plans: Reduction of staff by 70% with 39% loss in occupancy year over year and 26% to budget 7 Operating Expense reduction by 37% to budget 7
FY2020 GRAND HYATT DFW TOTAL REVENUE $6.0 $5.0 $4.4 COVID-19 Impact Begins $4.0 $3.0 $2.0 $1.0 $- Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Actual Budget Last Year Total year performance: FY2020 (year-end forecast) $22,172 – down 41.2% to Budget FY2020 Budget: $37,738 FY2019 Actuals: $44,081 8
FY2020 GRAND HYATT DFW GOP $2.5 $2.3 COVID-19 Impact Begins $1.5 $0.5 $(0.5) $(1.5) Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Actual Budget Last Year Total year performance: FY2020 (year-end forecast) $8,439 – down 46.8% to Budget FY2020 Budget: $15,850 FY2019 Actuals: $21,595 9
FY2020 GRAND HYATT DFW REVENUE TO OWNER $2.5 $2.3 COVID–19 Impact Begins $1.5 $0.5 $(0.5) $(1.5) Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Actual Budget Last Year Total year performance: FY2020 (year-end forecast) $7,047 – down 49.6% to Budget FY2020 Budget: $13,982 FY2019 Actuals: $20,215 10
FY2020 YEAR-END FORECAST • Fiscal YTD through February month end reflected the following growth over 2019: ADR up $9.25 (3.5%) / Total Revenue up $222k (1.2%) / GOP up $425K / EBITA up $494k • COVID-19 Revenue impact to budget beginning mid-March: • 42% decline in RevPar due to loss in Occ and ADR with low business levels March – September • Rooms Revenue decline $8.5m / ADR decline of $16, GOP loss of $730K • F&B Revenue decline $6.8m / $4.9m loss in Banquet Revenue including 1.6m at 100% GOP flow through • Between Mar 1 – Sep 30 : 154 Group cancels valued at $4m in addition to 50 Catering event cancelations valued at $100k • Lead volume decline by 80% and transaction volume decline by 93%, primarily from Corporate & Pharmaceutical segment 11 • Cost reduction – 37% Operational expenses including $752k Hyatt Corporate COVID contract savings, $424k Management fee reduction
MARKET PERFORMANCE – JUNE 2020 YTD Contractual Comp Set: % Change CY 2020 Comp. Set DFWGH % Chg DFWGH Index (Comp Set) REVPAR -51.7% $58.32 -56.6% $100.56 172.4% Area Hotel Set includes: Hyatt Regency DFW (811), Marriott North (491), Hilton DFW Lakes (393), Omni Mandalay (421), Westin DFW (506), Embassy Suites DFW (329), Marriott South (295). Total Rooms 3,246 Omni Mandalay did not report in April/May due to closure Luxury Hotel Set: % Change CY 2020 Comp. Set DFWGH % Chg DFWGH Index (Comp Set) REVPAR -43.1% $124.25 -56.6% $100.56 80.9% Luxury Hotel Set includes: Mansion on Turtle Creek (143), Four Seasons Resort Las Colinas (431), Hotel Crescent Court (220), Ritz-Carlton Dallas (218), W Hotel Dallas (252). Total Rooms 1,264. Mansion / Four Seasons / Ritz did not report in April / May due to closure Airport Comp Set: % Change CY 2020 Comp. Set DFWGH % Chg DFWGH Index (Comp Set) REVPAR -51.0% $82.17 -56.6% $100.56 122.4% Airport Comp Set includes: Hyatt Regency Orlando Airport (445), Renaissance Atlanta Airport (387), Westin Detroit Airport(404), Hilton Chicago O’Hare (840), Fairmont Vancouver (386), Westin Denver International (519). Total Rooms 3,001. 12 All reporting for full year / no closures
MEDALLIA RESEARCH Rolling 12 months through July Overall Rank Guest Satisfaction Criteria Global Grand Rank Americas Customer Service 88% 1 2 Cleanliness of Room 99% 3 5 Condition of Hotel 90% 3 4 Overall F&B 71% 3 7 Meeting Planner Criteria Likelihood to Recommend 94% 2 6 Overall Event F&B Experience 94% 2 6 • Overall Rank out of 26 Parks & Grands in Americas; 100 Parks & Grand Hyatt Hotels Globally • Guest surveys were suspended from 04/03/2020-06/01/2020 • Meeting Planner ranking > 50 response sample size 13
GRAND HYATT DFW HOTEL AWARDS tripadvisor #1 Ranking of 221 Dallas Hotels Certificate of Excellence Award & Hall of Fame Award Hall of Fame award achieved with as a five-year consecutive recipient of the Certificate of Excellence awarded; less than 1% of 700m companies listed receive this award STR Market Leader #1 in Competitive Set for KPI’s (ADR/RevPAR) AAA 2020 Four Diamond Award Only 6.5% of 32,000 hotels throughout the US, Canada, Mexico and Caribbean are Four Diamond rated Skytrax World Airport Awards 2020 Best Airport Hotels in North America One of only five Airport Hotels selected in North America; over 21 million people surveyed Dallas Morning News Top 100 Places to Work Ranked #9 out of 35 Midsize Companies, 2,936 total companies 14 invited to participate in survey
FY2021 OVERVIEW • Covid-19 significantly reduced the corporate transient and group traveler in 2020, with lasting impact into 2021 • FY2021 budget baselines current market conditions as compared to the three-year average and FY2019 • Increase in transient room nights, 70% generated in 0-3 day booking window, consistent with FY2020 and expected PAX increase through DFW airport in FY2021 • Group projections based on standardized industry practices: evaluation of current booked room nights, lead volume, client feedback, PACE positioning and market data provided by STR & CBRE 15 • >50% decline in group leads and booking volumes from historically targeted group industry segment, Corporate Pharmaceutical
FY2021 TOTAL REVENUE (000s) -34.2% to FY20 -66.9% to FY19 $12,000 $10,000 $11,974 $11,853 $10,738 $10,603 $9,620 $8,000 $9,651 $6,000 $5,629 $4,000 $1,417 $1,017 $4,782 $818 $2,000 $2,770 $0 Q1 Q2 Q3 Q4 FY21 Budget FY20 Forecast FY19 Actual • Total year performance: FY2021 Revenue Budget $14.6M • FY2020 Forecast $22.2M • FY2019 Actuals $44.1M 16
FY2021 GOP (000s) -64.0% to FY20 -85.9% to FY19 $7,500 $6,000 $6,155 $6,175 $4,500 $5,188 $4,941 $4,571 $4,323 $3,000 $115 $1,500 -$486 -$811 -$502 $2,019 $1,389 $0 -$1,500 Q1 Q2 Q3 Q4 FY21 Budget FY20 Forecast FY19 Actual • Total year performance:. FY2021 GOP Budget $3.0M • FY2020 Forecast $8.4M • FY2019 Actuals $21.6M 17
FY2021 REVENUE TO OWNER (000s) -89.4% to FY20 -96.3% to FY19 $7,500 $6,000 $5,684 $5,698 $4,500 $4,795 $4,369 $4,466 $4,083 $1,430 $3,000 -$1,047 $813 -$1,148 -$451 $1,500 -$677 $0 -$1,500 Q1 Q2 Q3 Q4 FY21 Budget FY20 Forecast FY19 Actual • Total year performance: FY2021 Budget $746K • FY2020 Forecast $7.0M • FY2019 Actuals $20.2M 18
FY2021 OPERATING BUDGET • Gradual occupancy growth: Q1 20.2% / Q2 31.7% / Q3 44.7% / Q4 51.1% (annual historical occ levels exceed 80%) • Group production: slow return in 2nd part of Q2. YOY room night decline of 42.4% with an ADR decline of $44, overall revenue decline of 52% to 2020 • YOY F&B Revenue decline of $3.6m driven by Banquet loss in Q1 and Q2 • YOY GOP impact driven by loss in ADR ($1.7m), decreased Banquet average check ($3.6m), reduction in 100% flow through revenues ($700k) 19
TOTAL CAPITAL REQUESTS – GRAND HYATT DFW FF&E: $12 .3 million + Capital Reserve: $9.8 million = Total Available Reserves $22.1 million 20
GRAND HYATT DFW RENOVATION • Renovation suspended on 4/20/20 • Proposing restart of the renovation project mid-end FY2022 • Advantages: • Current expert estimate travel business to return to 2019 occupancy and revenue levels in 2023 • Entering the growing market with a new product to stay ahead of the competition • Current projections indicate no to limited business displacement in 2022 for the duration of the project 21
Hyatt Place DFW Hotel John Brookby FY 2020 Review Mike Gleeson Ryan Dayton Francis Jallow FY 2021 Business Plan and Budget Ryan Dayton Francis Jallow 22
Introducing Francis Jallow Previously, as Regional Vice President of Operations for the Managed West Region, Francis impacted many leaders, owners and colleagues at various levels of the Hyatt Francis Jallow organization. During his tenure, he made significant District Manager of Hyatt Place DFW and contributions to the success of the Western Region Managed Portfolio and the Hyatt team. Hyatt House DFW Francis’s career with Hyatt began in 2005. He has served in a number of roles, including General Manager at Hyatt Place Kansas City Overland Park, Hyatt Place Denver South/Park Meadows, Hyatt House Denver Tech Center, where he also served in an Area General Manager capacity, and most recently as Regional Vice President, Operations. Francis is a graduate of Colorado State University with a BS in Management and where he is currently completing an MS in Management. Francis, his wife, Cawandra, and their two children, Madelyn and Javin, are excited to be in Texas, which brings them closer to family. January 28, 2020 23
Hyatt Select Global Review • Hyatt Global Care & Cleanliness Commitment • Hyatt Select Service Marketing Promotions • Updated F&B Offerings 24
FY2020 Total Revenue (000s) COVID-19 $620 Impact begins $520 $420 $320 $220 $120 $20 Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Actual Budget Last Year 25
FY2020 GOP (000s) COVID-19 $350 Impact begins $250 $150 $50 Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep -$50 26 Actual Budget Last Year
FY2020 Revenue To Owner (000s) COVID-19 Impact begins $279 $179 $79 -$21 Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Actual Budget Last Year -$121 27
FY2020 Year-End Update % Var to FY2020 Actuals Budget as ($ in 000’s) FY2020 Forecast FY2020 Budget % Var FY2019 Actuals % Var as of Feb YTD of Feb YTD Occupancy 46.3% 78.0% -40.6% 80.1% -42.2% 77.9% 2.9% Average Rate $ 128.26 $ 139.54 -8.1% $ 140.39 -8.6% $ 138.47 -2.9% RevPAR $ 59.39 $ 108.86 -45.4% $ 112.50 -47.2% $ 107.93 0.0% Total Revenues $ 3,346 $ 6,100 -45.1% $ 6,260 -46.5% $ 2,557 2.1% Operating Expenses $ 2,400 $ 3,512 -31.7% $ 3,560 -32.6% $ 1,414 -3.9% GOP $ 946 $ 2,587 -63.4% $ 2,700 -64.9% $ 1,143 10.6% GOP % 28.3% 42.4% 43.1% 44.7% Revenue To Owner $ 454 $ 2,075 -78.1% $ 2,184 -79.2% $ 917 11.6% FY2020 forecast reflective of COVID-19 pandemic with total revenue decline of -45.1% vs FY 2020 budget, impacted by -40.6% occupancy and -5.8% rate declines Incremental occupancy increases during the pandemic (COVID-19) Reduction of expenses resulting in 30% additional savings 28 Hotel would have had historic cost savings in 2020, Pre COVID-19. Total revenues up $52K, GOP up $110K and Revenue to Owner up $95K vs budget
FY2020 Year-End Update Historical STR & Market Performance CY2017 CY2018 CY2019 CYTD May 2020 Occupancy Index 112.1% 119.2% 109.1% 113.0% Average Rate Index 109.9% 109.5% 108.5% 107.1% RevPAR Index 123.3% 130.6% 118.3% 121.0% HP DFW is ranked #1 in Revenue Per Available Room (RevPAR) index vs its direct competitors HP DFW still maintains over 100% index in all 3 metrics of Occupancy, Average Daily Rate (ADR) and Revenue Per Available Room (RevPAR) In spite of new supply in the market, HP DFW continues to perform well (3 Hotels opened within a five-mile radius to HP DFW) HP DFW’s RevPAR is up $10.37 vs immediate competitive set and up $14.10 vs the Dallas market Corporate Account Retention & New Account Activation Continue relationships with existing accounts Increased room nights production from new accounts (TuSimple & Aerologic Crew Business) Effective Revenue Management Immediate shift from primarily corporate accounts to available leisure business Retraining of Front Desk associates to capture revenue opportunities 29
FY2020 Year-End Update COVID-19 Initiatives COVID-19 Related Initiatives Enhanced public area and guest room cleaning COVID-19 related signage throughout Hotel and mask wearing mandate Associate temperature checks daily Certified Hygiene Manager Cost Controls Pre COVID-19 Use of managers to work shifts as needed, which helped with $31K in labor savings (5.5%) – Fiscal through Feb. 2020 Inventory Controls Cost Contingency Plans Reduction of staff by 42% Complimentary Breakfast retooling with focus on grab and go items (80% savings) 30 Purchases made to critical items only
Providing A Great Customer Experience Guest Satisfaction Survey Results HP-DFW NPS Hyatt Place Hotels In HP-DFW All Hyatt Properties HP-DFW Guest Satisfaction Criteria Score Americas (324) Ranking World-Wide (888) Ranking Customer Service 84.6 65.8 4 65.6 10 Helpfulness of Staff 85.8 72.5 18 72.5 30 Guest Room 82.8 55.8 8 54.3 18 Condition of Hotel 88.2 62.6 9 62.6 19 • HP DFW continues to perform well both against the HP brand and amongst all Hyatt Hotels world-wide • Guest surveys were suspended from 04/03/2020 – 6/01/2020 due to COVID-19 • Scores based on rolling 12 months through July 2020 31 *Scores based on Net Promoter Score and not average percentage of responses
Hyatt Place DFW Hotel Awards OFFICIAL BEST OF AMERICA Best Airport Hotel Texas 2020 ~ fourth consecutive year tripadvisor #1 Ranking 2020 CERTIFICATE of EXCELLENCE Booking.com Guest Review Award ~ 9.3 of 10 Hotels.com “Loved by Guests - Most Wanted” Award STR Market Leader Only Hyatt Place General Manager training hotel in the Americas 32 Frequently selected beta test property for new products and initiatives
FY2021 Overview Annual Room Night Count 45,000 40,000 35,000 30,000 25,000 20,000 15,000 10,000 5,000 0 2018 2019 2020 2021 Transient Corporate Group Totals - The FY2021 Budget was prepared using FY2020 as a baseline as trends continue to evolve - FY2018 & FY2019 were used to show comparisons of performance during stable years - Estimated decline in DFW outbound passenger air traffic for 2021 will affect room production 33 Data sources current and future projections: STR – competitive benchmarking and marketplace insights, CBRE reporting, Hotel Lodging Associations, Hyatt's global data resources & DFW passenger trend and analysis
FY2021 Total Revenue (000s) $1,900 $1,600 $1,300 $1,000 $700 $400 $100 Q1 Q2 Q3 Q4 FY2021 Budget FY2020 Forecast FY2019 Actual 34
FY2021 GOP (000s) $900 $800 $700 $600 $500 $400 $300 $200 $100 $0 Q1 Q2 Q3 Q4 -$100 FY2021 Budget FY2020 Forecast FY2019 Actual 35
FY2021 Revenue To Owner (000s) $770 $570 $370 $170 -$30 Q1 Q2 Q3 Q4 -$230 FY2021 Budget FY2020 Forecast FY2019 Actual 36
FY2021 Operating Budget ($ in 000’s) FY2021 Budget FY2020 Forecast % Var FY2019 Actuals % Var Occupancy 50.1% 46.3% +8.2% 80.1% -37.1% Average Rate $ 119.92 $ 128.26 -6.5% $ 140.39 -14.6% RevPAR $ 58.51 $ 59.39 -1.5% $ 112.50 -46.3% Total Revenues $ 3,233 $ 3,346 -3.4% $ 6,260 -49.2% Operating Expenses $ 2,285 $ 2,400 -4.8% $ 3,560 -39.3% GOP $ 948 $ 946 +0.2% $ 2,700 -62.2% GOP % 29.3% 28.3% 43.1% Revenue To Owner $ 412 $ 454 -9.25% $ 2,184 76.9% Fiscal 2021 budget is reflective of current business climate and outlook later in the year for gradual ramp Occupancy increase vs 2020 with decline in average rate mainly due to forecasted decline in Hotel’s corporate travel by 65% GOP for the year primarily impacted by -6.5% (-$8.34) average rate decline, representing -$208K in rooms revenue loss 37 Revenue to owner in FY2020 aided by Hyatt management fee reduction
FY2021 Capital Budget HYATT PLACE DFW - Fiscal 2021 Capital Requests Capital Requests for Approval Department Requested IT Items Technology $ 4,000 F&B Equipment F&B $ 4,200 Rooms Department Equipment Rooms $ 5,300 Engineering Department Engineering $ 3,500 Miscellaneous Projects Owner $ 30,000 FY 2021 Total Capital Requests for Approval *1.5% of annual revenue* $ 47,000 FF&E: $1.2 million + Capital Reserve: $1.1 million = Total Available Reserves $2.3 million 38
DFW Campus West John Brookby FY2020 Review Sue Kunze FY2021 Business Plan and Budgets Sue Kunze 39
DFW Campus West Sue Kunze ±77.06-acre campus comprised of 645,865 sf of office, recreation, hotel, cafeteria and meeting space with these subtenants: Thryv (formerly Dex) thru 12/31/2025; Five-year renewal option DFW ITS thru June 2025; Ten-year renewal option Frontier Southwest Inc. thru 12/31/2026; Ten-year renewal option Building E has ±150,000 sf of vacant office space. PFIC approved funds to white box vacancy in Building E. RFP out for bid. Preparing RFP's for both property management and leasing for Buildings E and F 40
FY2020 Year-End Update – DFW Campus West FY2020 FY2020 Revenue and Expenses Outlook Budget Variance Variance % Facilities Rent - Building E $ 753,814 $ 753,814 $ - 0% Facilities Rent - Buildings A, B, C, D, F $ 5,219,516 $ 5,219,516 $ - 0% ILEC Rent - Frontier $ 7,021 $ 7,021 $ - 0% TOTAL REVENUE $ 5,980,351 $ 5,980,351 $ - 0% Operating Expenses - Building E $ 1,335,356 $ 2,591,847 $ (1,256,491) -48% Operating Expenses - Buidlings A, B, C, D, F $ 1,473,920 $ 1,480,106 $ (6,186) 0% TOTAL OPERATING EXPENSES $ 2,809,276 $ 4,071,953 $ (1,262,677) -31% OPERATING INCOME (before rent credits) $ 3,171,075 $ 1,908,398 $ 1,262,677 66% Thryv Self Help $ (2,164,045) $ (5,157,064) $ 2,993,019 -58% REVENUE TO OWNER $ 1,007,030 $ (3,248,666) $ 4,255,696 -131% Thryv Self Help of $11M total (Verizon negotiated) Self Help roofing project did not begin until April 2020 but Thryv spent $8M with rent credits through Nov. 2022. Remaining Self Help rent credits (up to $3M) for retaining wall repairs, swimming pool removal and parking garage repairs. Rent credits cannot be applied to Building E rents. 41
FY2021 Operating Budget – DFW Campus West Revenue and Expenses FY2021 FY2020 Facilities Rent - Building E $ 776,551 $ 753,814 Facilities Rent - Buildings A, B, C, D, F $ 5,257,722 $ 5,219,516 ILEC Rent - Frontier $ 7,021 $ 7,021 TOTAL REVENUE $ 6,041,294 $ 5,980,351 Operating Expenses - Building E $ 2,312,946 $ 2,591,847 Operating Expenses - Buildings A, B, C, D, F $ 1,503,938 $ 1,480,106 TOTAL OPERATING EXPENSES $ 3,816,885 $ 4,071,953 OPERATING INCOME (before rent credits) $ 2,224,410 $ 1,908,398 Thryv Self Help (Rent Credits) $ (5,236,388) $ (5,157,064) REVENUE TO OWNER $ (3,011,978) $ (3,248,666) Anticipates no leasing activity at Building E for the first three years of ownership (initially two years but with COVID, leasing activity has slowed) Does not include depreciation expenses of $530,900 Thryv Self Help of $8M spent to date (through Nov. 2022) Rent credit for roof replacements 42
FF&E Capital Requests – DFW Campus West FY2021 Capital requests for approval Amount Bldg E - Landscape renovations, tree removals and lighting/signage repairs $ 240,000 Bldg F - Mold remediation and repairs $ 150,000 Total FY2021 capital projects $ 390,000 Approved carry-over projects Amount 2020 - White box vacant space $ 2,327,250 2020 - Outdoor patio enhancements $ 100,000 2020 - Marketing brochures and broker functions $ 50,000 2020 - Landscape renovations and tree trimming $ 150,000 Total carry-over projects $ 2,627,250 FY2021 – Building E – Continued landscape replacements in neglected outdoor areas in preparation for leasing activities. Will include exterior lighting for safety and directional signage. – Building F - Mold remediation and interior/exterior waterproofing repairs. FY2020 – With delays in obtaining management company, these approved projects were not done. Planning for future OBA with these contracts in September/October. 43
Thank You 44
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