PARTNERSHIP FOR NEW YORK CITY - Employee Survey Results MARCH 2022
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PARTNERSHIP FOR
NEW YORK CITY
Employee Survey Results
MARCH 2022
© 2022 Morning Consult. All Rights Reserved.ABOUT MORNING CONSULT
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INTELLIGENCE COMPANY CHANGING HOW
MODERN LEADERS MAKE SMARTER,
FASTER, BETTER DECISIONS.KEY TAKEAWAYS
Safety, homelessness, and mental illness rank as top issues for New York City’s private
sector employees. They are resisting return to the office until something is done to address
them, particularly on public transit.
Most employees are uncertain about the city’s future but remain committed to NYC and want
to be part of its recovery.
Employees feel strongly that their company should hold public officials accountable for taking
action to fight crime and restore quality of life in the city.
Employees also say businesses and employees can contribute to the city’s recovery by
helping small businesses recover, increasing community engagement, and by rethinking the
future of work (hybrid work models and incentives to be in the office).
3METHODOLOGY
This poll was conducted between February 17-March
11, 2022, among a sample of 9,386 adults working in
New York City offices. The interviews were
conducted online. Results from the full survey have
a margin of error of plus or minus 1 percentage
point.
4PARTNERSHIP FOR NEW YORK CITY NEW YORK CITY OUTLOOK
PARTNERSHIP FOR NEW YORK CITY
Consumer confidence in NYC has trended downward the past 12 months
Showing the Index for Consumer Sentiment (ICS) for the 10 largest metropolitan areas in the United States (week of 3/13/22).
All Americans New York-Newark-Jersey City, NY-NJ-PA
115
110
105
100
95
90 89.71
85
81.37
80
75
3/7/2021 4/7/2021 5/7/2021 6/7/2021 7/7/2021 8/7/2021 9/7/2021 10/7/2021 11/7/2021 12/7/2021 1/7/2022 2/7/2022 3/7/2022
Reading this data: Higher numbers indicate greater consumer confidence. In order to gauge consumer sentiment, Morning Consult asks five questions relating to personal finances and business conditions
in the country. The results from those five questions are then inputted into these three indices: The ICS is the overall measurement based on the results of all five questions. 6PARTNERSHIP FOR NEW YORK CITY
For a national context, consumer sentiment in New York City is behind other major
metropolitan areas like San Francisco, Los Angeles, and the DMV
Showing the Index for Consumer Sentiment (ICS) for the 20 largest metropolitan areas in the United States (week of 3/13/22).
San Francisco-Oakland-Hayward, CA 119.09
Los Angeles-Long Beach-Anaheim, CA 102.46
San Diego-Carlsbad, CA 101.4
Miami-Fort Lauderdale-West Palm Beach, FL 95.49
Washington-Arlington-Alexandria, DC-VA-MD-WV 92.91
Atlanta-Sandy Springs-Roswell, GA 92.09
Houston-The Woodlands-Sugar Land, TX 90.74
New York-Newark-Jersey City, NY-NJ-PA 89.71
Seattle-Tacoma-Bellevue, WA 89.11
Baltimore-Columbia-Towson, MD 86.31
Philadelphia-Camden-Wilmington, PA-NJ-DE-MD 85.71
Chicago-Naperville-Elgin, IL-IN-WI 84.69
Dallas-Fort Worth-Arlington, TX 82.43
Riverside-San Bernardino-Ontario, CA 81.49
Tampa-St. Petersburg-Clearwater, FL 81.17
Boston-Cambridge-Newton, MA-NH 80.86
Denver-Aurora-Lakewood, CO 80.49
Detroit-Warren-Dearborn, MI 78.17
Minneapolis-St. Paul-Bloomington, MN-WI 75.94
Phoenix-Mesa-Scottsdale, AZ 74.09
7PARTNERSHIP FOR NEW YORK CITY
While many employees surveyed are optimistic about the future of the city, 62% say
they are pessimistic or unsure
Generally speaking, would you say that you are optimistic, pessimistic, or unsure that the city is on the road to recovery?
38%
34%
28%
Optimistic Pessimistic Unsure
8PARTNERSHIP FOR NEW YORK CITY
The Challenge: New Yorkers feel not enough is being done.
84 % 40 %
Of New York City-area employees say Of employees who live in Manhattan
conditions in the city have worsened say they are thinking about moving
over the past two years. away from NYC.
94 % 48%
Say not enough is being done to Of employees in other boroughs say
address homelessness and mental the same.
illness in the city.
74 % Of commuters using public transit say
safety on transit has gotten worse
since the beginning of the pandemic.
9PARTNERSHIP FOR NEW YORK CITY
The majority of NYC-area commuters say homelessness and safety have gotten worse
If you commute to work by public transit, how do conditions of the following on public transit today compare to before the pandemic
(prior to March 2020)? (N=4,427)
Gotten worse No change Improved
Homelessness 82% 17%
Safety 74% 24%
Cleanliness 48% 34% 18%
Reliability 43% 49% 9%
Police presence 34% 52% 13%
Cost 27% 68% 5%
10PARTNERSHIP FOR NEW YORK CITY
When asked to choose, commuters say safety is most important to tackle
If you commute to work by public transit, which of the following is MOST important to address on public transit in New York City in
2022? (N=4,427)
Safety 61%
Homelessness 15%
Reliability 13%
“In order to get people to return to the office, safety needs
Cleanliness 4% to be the number 1 priority. I need to feel safe commuting.
I need to feel safe walking. I need to overall feel safe about
Cost 3% my environment and general surroundings.”
- Employee living and working in Manhattan
Police presence 3%
Other 1%
11PARTNERSHIP FOR
NEW YORK CITY Do you agree or disagree with the following?
I am committed to NYC and want to be part of its recovery
Despite challenges,
most say they are
committed to NYC
and want to be part
72% Agree
Disagree
of the city’s 17% Don't know
recovery
12%
12PARTNERSHIP FOR NEW YORK CITY WHERE CAN BUSINESS HELP?
PARTNERSHIP FOR NEW YORK CITY
Theme #1: Accountability & Engagement
Employees say business can help hold politicians and institutions to account for the city’s recovery
“ “ “ “
Hold city officials Make sure
accountable for Support police but employees are
Push politicians to
actually making demand they educated on
take back the city.
quality of life perform too. issues, candidates,
improvements and that they vote.
In one sentence or so, what could our business and employees do to contribute to the city’s recovery?
14PARTNERSHIP FOR NEW YORK CITY
Theme #2: Safety
Personal safety was the most cited roadblock to the city’s recovery
“ “ “ “
Getting the city's
subways safer, cleaner
and more reliable would Push for increased police
Our company should be greatly influence people presence on subways,
Partner with the new
extremely vocal with city to come into the offices public transportation and
mayor and governor to
officials that employee again and use public in local neighborhoods.
give them support/cover
safety is #1. All transportation. If Crime is skyrocketing
to tackle issues like
businesses should have fundraising existed to around the city, and it is
crime, homelessness,
measures in place to be help get the city's increasingly feeling
transportation.
active in this space. subways in more unsafe to leave your
acceptable working home.
order, our company could
contribute towards that.
In one sentence or so, what could our business and employees do to contribute to the city’s recovery?
15PARTNERSHIP FOR NEW YORK CITY
Theme #3: Homelessness and Mental Health
Homelessness and the dangers posed by mentally ill people on public transit and the Manhattan streets is the personal safety issue
that most concerns employees.
“ “ “ “
Use the power of the
Enhance resources Contribute financially,
firm to voice our
for the homeless or materially and in the Our business could
opinion regarding the
mentally ill that are form of legal pro bono get involved in
state of the city, the
creating work to organizations charities that aid the
level of crime,
uncomfortable or that support - and do homeless and are
homelessness and
unsafe environments advocacy/policy work working to address
mental illness and to
in the subways and with and on behalf of - the mental health
hopefully influence
stations for both the city's most problems of homeless
policy and other
themselves and vulnerable in the city.
decisions regarding
others around them. populations.
the future of the city.
In one sentence or so, what could our business and employees do to contribute to the city’s recovery?
16PARTNERSHIP FOR NEW YORK CITY
Theme #4: Small Business Recovery
Employees say their companies can partner with small businesses to help with recovery
“ “ “ “
Local small businesses
have suffered Support small Our business can make
tremendously during this businesses as much as an investment to spend
time. Come up with a we can. Through using money at local Support small
company plan to pick a them to order meals or businesses around the businesses around the
local business each inviting small boutiques office to entice our office (catering, cleaning,
week and actively to sell their items in the colleagues to come back shopping) to encourage
promote and encourage cafeteria. I think we used - i.e., offer free/ more people back into
employees within office to do this, and it was discounted meals in the the city and help with
to do what they can to try helpful to see the types office that are purchased unemployment.
and support the business of stores that were from local
once or twice during that around. establishments.
week.
In one sentence or so, what could our business and employees do to contribute to the city’s recovery?
17PARTNERSHIP FOR NEW YORK CITY
Theme #5: Return to the Office
Employees support hybrid work models, with flexibility to work remotely, but also want to get back to the office when the city is safe.
“ Businesses that want to
“ “ “
recover should permit
employees to work
remotely 1-2 days a Remote work has laid
Create incentives
week, so they don't lose bare that NYC is Stop trying to pretend we
(monetary or otherwise)
employees to businesses unlivable relative to other can revert to the world as
to get people to come
that permit flexible work places. it was in 2019. The
into the office in order to
schedules. Hybrid work nature of work and office
show it is safe and
arrangements enrich the Put pressure on buildings has
beneficial to work
neighborhoods that government to enforce permanently changed.
collaboratively.
employees live in and the rule of law.
promote good mental
health and positive work-
life balance.
In one sentence or so, what could our business and employees do to contribute to the city’s recovery?
18PARTNERSHIP FOR NEW YORK CITY APPENDIX
PARTNERSHIP FOR NEW YORK CITY
A plurality of employee respondents say they live in Manhattan
Where do you live?
36%
25%
22%
13%
4%
Manhattan Other Boroughs New Jersey/ Long Island/Northern Other
Connecticut Suburbs
21PARTNERSHIP FOR NEW YORK CITY
80% of employee respondents say they work in Manhattan, 14% work from home
Where do you work?
80%
4% 2%
14% 0%
Manhattan Work from Home Other Other Boroughs Long Island/Northern
Suburbs
22PARTNERSHIP FOR NEW YORK CITY
79% of employees say they got to work using public transportation prior to the
pandemic
How did you usually get to work before the pandemic (prior to March 2020)?
Commuter Rail Subway/Bus Private Car Bike/Walk Work from Home Other
or For-Hire
Vehicles
All Employees 20% 59% 7% 8% 4% N=9386
Lives in Manhattan 68% 5% 20% 4% N=3400
Lives in Long Island/Northern Suburbs 77% 12% 7% N=1221
Lives in New Jersey/Connecticut 33% 47% 11% 6% N=2080
Lives in Other Boroughs 4% 85% 5% N=2355
Works in Manhattan 21% 62% 4% 10% N=7494
Works from Home 23% 58% 6% 4% 6% 4% N=1301
Commutes by Public Transportation 24% 69% N=4427
23PARTNERSHIP FOR NEW YORK CITY
71% of commuters say their commute is under an hour each way
How long is your commute each way today?
0 - 15 minutes 16 minutes to 30 31 minutes to one More than one hour I work from home
minutes hour
All Employees 9% 30% 32% 28% N=6302
Lives in Manhattan 20% 57% 21% N=2637
Lives in Long Island/Northern Suburbs 27% 68% N=721
Lives in New Jersey/Connecticut 7% 36% 53% N=1277
Lives in Other Boroughs 19% 50% 28% N=1513
Works in Manhattan 9% 32% 31% 27% N=5599
Commutes by Public Transportation 28% 35% 33% N=4427
24PARTNERSHIP FOR NEW YORK CITY
Among commuters, safety is the most important thing to address on public transit
regardless of where people live
If you commute to work by public transit, which of the following is MOST important to address on public transit in New York City in
2022?
Safety Reliability Homelessness Other
Cleanliness Police presence Cost
All Employees 61% 4% 13% 15% N=4427
Lives in Manhattan 64% 4% 11% 18% N=1477
Lives in Long Island/Northern Suburbs 61% 4% 10% 4% 13% 6% N=618
Lives in New Jersey/Connecticut 59% 5% 14% 12% 5% N=976
Lives in Other Boroughs 60% 4% 15% 16% N=1250
Works in Manhattan 61% 4% 13% 16% N=4057
25PARTNERSHIP FOR NEW YORK CITY
Employees who live outside of Manhattan tend to be less optimistic about the future
of the city
Generally speaking, would you say that you are optimistic, pessimistic, or unsure that the city is on the road to recovery?
Optimistic Unsure Pessimistic
All Employees 38% 34% 28% N=9386
Lives in Manhattan 47% 32% 21% N=3400
Lives in Long Island/Northern Suburbs 29% 34% 37% N=1221
Lives in New Jersey/Connecticut 33% 34% 33% N=2080
Lives in Other Boroughs 37% 37% 26% N=2355
Works in Manhattan 39% 34% 27% N=7494
Works from Home 35% 38% 27% N=1301
Commutes by Public Transportation 39% 34% 26% N=4427
26PARTNERSHIP FOR NEW YORK CITY
72% of employees say they feel committed to NYC and want to be part of the city’s
recovery
Do you agree or disagree with the following statements?
Strongly agree Somewhat agree Don't know Somewhat disagree Strongly disagree
I am watching carefully to see what happens in the
next year 53% 31% 6% 5% 5%
I am committed to NYC and want to be part of its
recovery 37% 35% 12% 10% 7%
I am thinking about moving out of NYC 18% 21% 22% 13% 27%
I moved out of the city during the pandemic and do
not plan to return 10% 6% 26% 8% 49%
27PARTNERSHIP FOR NEW YORK CITY
72% of all employees say they feel committed to NYC and want to be part of the city’s
recovery
Do you agree or disagree with the following statement: I am committed to NYC and want to be part of its recovery
Strongly agree Somewhat agree Don't know Somewhat disagree Strongly disagree
All Employees 37% 35% 12% 10% 7% N=9386
Lives in Manhattan 47% 35% 6% 8% N=3400
Lives in Long Island/Northern Suburbs 27% 35% 16% 11% 11% N=1221
Lives in New Jersey/Connecticut 24% 35% 18% 12% 11% N=2080
Lives in Other Boroughs 40% 36% 10% 9% 5% N=2355
Works in Manhattan 39% 35% 11% 9% 6% N=7494
Works from Home 25% 36% 16% 13% 10% N=1301
Commutes by Public Transportation 41% 35% 11% 8% 6% N=4427
28PARTNERSHIP FOR NEW YORK CITY
Employees who live in Long Island or the northern suburbs are most likely to say
conditions have greatly worsened
Have general conditions in the city worsened or improved in the past two years (since March 2020)?
Greatly worsened Somewhat worsened No change Somewhat improved Greatly improved
All Employees 47% 37% 6% 8% N=9386
Lives in Manhattan 42% 41% 5% 9% N=3400
Lives in Long Island/Northern Suburbs 60% 29% 5% 6% N=1221
Lives in New Jersey/Connecticut 50% 35% 8% 7% N=2080
Lives in Other Boroughs 46% 39% 6% 8% N=2355
Works in Manhattan 48% 38% 6% 7% N=7494
Works from Home 43% 37% 7% 11% N=1301
Commutes by Public Transportation 46% 41% 7% 6% N=4427
29PARTNERSHIP FOR NEW YORK CITY
Most employees (84%) say conditions in the city have worsened over the past 2 years
Have general conditions in the city worsened or improved in the past two years (since March 2020)?
84%
47%
37%
6% 8%
2%
Greatly worsened Somewhat worsened No change Somewhat improved Greatly improved
30PARTNERSHIP FOR NEW YORK CITY
Employees who live in Long Island or northern suburbs are most likely to say
conditions have greatly worsened
Have general conditions in the city worsened or improved in the past two years (since March 2020)?
Worsened No change Improved
All Employees 84% 6% 9%
Lives in Manhattan 83% 5% 12%
Lives in Long Island/Northern Suburbs 89% 5% 7%
Lives in New Jersey/Connecticut 84% 8% 8%
Lives in Other Boroughs 85% 6% 9%
Works in Manhattan 86% 6% 9%
Works from Home 80% 7% 13%
Commutes by Public Transportation 86% 7% 7%
31PARTNERSHIP FOR NEW YORK CITY
How can businesses help?
In one sentence or so, what could our business and employees do to contribute to the city’s recovery?
SAFETY SM ALL BIZ RECOVERY HYBRID WORK MODELS HOM ELESSNESS & M ENTAL
HEALTH
“ Our company should be
extremely vocal with city
“ Support local small businesses
that have suffered
tremendously during this time.
“ Businesses that want to recover
should permit employees to work
remotely 1-2 days a week, so they
“ Directly fund mental health
services and homeless
officials that employee Come up with a company plan don't lose employees to housing because the city
to pick a local business each businesses that permit flexible
safety is #1. All week and actively promote and work schedules. Hybrid work appears incapable of even
businesses should have encourage employees within arrangements enrich the recognizing that those two
office to do what they can to try
measures in place to be and support the business once
neighborhoods that employees live things are fundamental
in and promote good mental health
active in this space. or twice during that week.
and positive work-life balance.
and related problems.
“ Getting the city's subways
safer, cleaner and more reliable
would greatly influence people
“ Support small businesses
as much as we can
through using them to
“ Recognize that non-
Manhattan
neighborhoods have
“ Awareness is always key
and enhancing resources
for the homeless or
to come into the offices again order meals or inviting mentally ill that are,
and use public transportation. small boutiques to sell actually benefited from especially in the winter,
If fundraising existed to help get their items in the cafeteria. work-from-home and creating uncomfortable or
the city's subways in more I think we used to do this, unsafe environments in
acceptable working order, our stop centering the
and it was helpful to see the subways and stations
company could contribute
the types of stores that recovery on return to for both themselves and
towards that.
were around. office. others around them.
32PARTNERSHIP FOR NEW YORK CITY
Homelessness, mental illness, assault, and gun violence are the top issues that
employees say are not being sufficiently addressed in NYC
In your view, is enough being done to address each of the following in New York City?
Not enough is being done to Enough is being done to More than enough is being Don't know
address this address this done to address this
Homelessness and mental illness 94% 5%
Assault 85% 4% 11%
Gun violence 77% 6% 15%
Affordable housing 57% 10% 5% 28%
Shoplifting 57% 8% 32%
Small businesses recovery 56% 15% 26%
Public education 50% 14% 33%
Turnstile jumping 46% 11% 8% 35%
33PARTNERSHIP FOR NEW YORK CITY
40% of employees who live in Manhattan and 48% in other boroughs say they are
thinking about moving out of NYC
Do you agree or disagree with the following statement: I am thinking about moving out of NYC
Strongly agree Somewhat agree Don't know Somewhat disagree Strongly disagree
All Employees 18% 21% 22% 13% 27% N=9386
Lives in Manhattan 15% 25% 6% 19% 35% N=3400
Lives in Long Island/Northern Suburbs 19% 13% 41% 7% 20% N=1221
Lives in Other Boroughs 21% 27% 10% 13% 29% N=2355
34PARTNERSHIP FOR NEW YORK CITY
Despite challenges, most say they are committed to NYC and want to be part of the
city’s recovery
Do you agree or disagree with the following statement: I am committed to NYC and want to be part of its recovery
72%
37%
35%
10%
7% 12%
Strongly agree Somewhat agree Somewhat disagree Strongly disagree Don't know
35PARTNERSHIP FOR NEW YORK CITY
Personal safety is ranked as the top concern for New York City-area employees when
thinking of returning to the workplace; child care is lowest ranked.
If you have been working remotely part or all of the time since March 2020, what are your biggest concerns about returning to the office/workplace?
Rank: 1 Rank: 2 Rank: 3 Rank: 4 Rank: 5
Personal safety 43% 31% 17% 8%
Exposure to COVID-19 29% 32% 21% 12% 6%
Long commute 17% 22% 34% 23% 4%
Other 6% 7% 15% 32% 40%
Child care 4% 8% 14% 25% 49%
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