Optic Topics - Manx Blind Welfare Society
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Optic Topics Issue No 118 Winter 2021 A newsletter for visually impaired people and connected services Manx Blind Welfare Society Corrin Court, Heywood Ave, Onchan, Isle of Man, IM3 3AP Telephone: (01624) 674727 Facsimile: (01624) 675912 Email: enquiries@mbws.org.im www.mbws.org.im www.facebook.com/ManxBlindWelfareSociety Manx Registered Charity No. 132
Contents Page COVID & MBWS 3-4 COVID Vaccination letter 4-9 Younger persons Activity Club 9.-10 MBE Honours 10 IOM Gov Notification System 11-13 Manx Utilities Priority 13-14 Safeguarding Matters 14 Esmse’s Umbrella 14-16 Resource Zone 16 The World at his Fingertips 17-21 MP3 Audio Library 21-29 Manx Macular Society 30-31 Recipe 31-34 Complaints 34-35 2|Page
COVID & MBWS We have had to stop face to face meetings but lots of our services continue. Please pick up the phone and give us a call if you need any help or support. New COVID-19 Symptom @ 14th January 2021 Please look out for the new symptom of COVID-19 – shortness of breath. If you have any of the symptoms below, please isolate and phone 111 for advice. Symptoms include: • a temperature of more than 37.8C (100F) • OR, a new and persistent cough - this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual) • OR, anosmia – this is the loss of or a change in your normal sense of smell. It can also affect your sense of taste as the two are closely linked • OR, shortness of breath 3|Page
COVID-19 Vaccination – invitation to register Below is a copy of the first vaccination letter that we received on 11 January. This will be going out to the island population starting with the over 80’s. It invites you to register for a vaccination, ONLY if you can make your own way to Noble’s hospital. ** It is important to only phone to register when you receive the letter ** If you need this in another format please let us know on 674727 …………………………………………………………………. Dear *** COVID-19 Vaccination – invitation to register I would like to inform you that in line with the planning around COVID-19 vaccinations, we can now confirm that Pfizer vaccines have arrived on the Island. We intend to start the next phase of the vaccination programme with the priority groups as set by the Joint Committee on Vaccinations and Immunisations (JCVI). You will receive this vaccination free of charge. 4|Page
In preparation for receiving a vaccination we would request that you read the Pfizer vaccine product information leaflet attached to this letter and ensure that you are fully aware of the contents. If you decide that you would like to have a vaccination against COVID-19, we would request that you register your interest in order to allow us to schedule you into the process. This letter is to invite those who are 80 years of age and over to register for a vaccination, only if you are able to make your own way to the vaccination centre currently at Noble’s hospital. Should you wish to register to receive a vaccination against COVID-19, please call 111 and when prompted select option 2. If you are unable to make your way to a vaccination centre then we will write again in due course and make arrangements with you. When you call 111 you will speak to a team member who will ask you for some information, when you are asked please state that you are PRIORITY 2. You will also be asked to provide a contact number, which we 5|Page
can then use to call you back with the date, time and location of your two appointments. It is crucial that you attend both appointments in order for the vaccine to be effective. We would ask that, if possible, you review the consent form documentation, which is available at www.gov.im/covidvaccination prior to your first appointment. Please do take some time to read the available information either on-line or as enclosed, and we look forward to receiving your registration confirmation. Yours sincerely 111 Privacy Notice For information on how your personal data is processed by the 111 team and why, please take some time to read the privacy notice, a copy of which is available on the following web page www.gov.im/covidvaccination and clicking on the dropdown link to Privacy Notice. Information on the COVID-19 vaccination ahead of your appointment 6|Page
Like all other medicines and devices, the COVID-19 vaccination has been granted regulatory MHRA approval to ensure it is safe and effective. The vaccine cannot give you COVID-19 infection, and two doses will reduce your chance of becoming seriously ill. Further Information on the Isle of Man COVID- 19 vaccination Programme and more general information about the vaccine can be viewed at: • COVID-19 Vaccine Overview: www.covid19.gov.im • Public page: www.gov.im/covidvaccination Indications are that some vaccine recipients may experience a painful heavy arm where they had the injection and may feel tired or have a mild fever for a couple of days. These are common side effects following vaccination. If required paracetamol may help to reduce these effects and keep you as comfortable as possible following vaccination. In order that you are fully informed before deciding to register for a vaccination, please read the product information for more details on the vaccine at this site https://yellowcard.mhra.gov.uk/. 7|Page
Should you suffer, or suspect you are suffering side effects, you may report these on the same website or by downloading the Yellow Card app. What to expect at your appointment Face coverings in line with current government guidance should be worn at your appointment. Disposable masks can be provided at the appointment if required. Please note that at the time of your appointment other current restrictions may be in place in line with Department of Health and Social Care policies. On arrival you will be met by a member of the team who will discuss the process with you and will confirm your consent to be given the vaccine. This will be a short process, once your consent has been taken, you will be taken to a vaccinator who will administer the vaccine in your upper arm, either left or right, that’s your choice. It is important that the vaccinator has easy access to your upper arm of choice, so could you please ensure that you wear a short sleeved loose fitting top, e.g. a short sleeved T Shirt or similar. 8|Page
Your vaccinator will take your completed consent form from you, you will be given a card identifying the date of your first vaccination, the vaccine type and batch number, along with the time and date of your second vaccination. Following your vaccination, it is important that you remain with the team after your vaccination to allow observation for 15 minutes. …………………………………………………………………. If you have any questions regarding the vaccination letter or about COVID symptoms please phone us on 674727 Younger Persons Activity Club Our younger person’s activity club have been having some great fun. In October, on a very wet day, they had lunch at the Creek in Peel before heading to the House of Mannannan to explore all things Manx! With the Manx Weather we were all glad it was an inside activity on that day! In November the group had the delights of a very messy art activity. The lesson, which was delivered by artist, Ellie Baker, consisted of 9|Page
dripping, throwing and pouring paint and sand around. The room was filled with screams and giggles whilst the members made some fascinating work. MBE Honours Congratulations to our Vice Chairman, Mr John Riley who has recently been awarded an MBE in the Queen’s New Year’s Honours list. Very well deserved! The whole of our Society are very proud of him. Events We are holding our successful Pudding Party once again this year on 19th March. Never been to a pudding party before? The idea is that you eat lots of pudding – simple! Some people choose to bring a dessert with them but this isn’t essential. Tickets are £7 per person and includes as much sweet stuff as you can manage! Call the centre on 674727 or email events@mbws.org.im Our Easter Coffee Morning will be on Thursday 1st April at 10.30am. Raffle, cake stall, fancy goods and a chance to meet up with your friends. Tickets at £1.50 and available on the door 10 | P a g e
Postponed from last year, we will be having our first Murder Mystery night on Saturday 24th April. WASP are putting on ‘Murder at the Big Top’ with a 1970s theme. Fancy dress is optional (70s or circus?) and we’ll be serving a two course meal. Tickets are £20 per person. Email events@mbws.or.im or call 674727 for more information If you are unable to attend our events, you can still support us with the donation of raffle prizes. These can be brought into Corrin Court at any time Save the date – Coast to Coast 2021!!!!! This year’s Coast to Coast walk will be on Sunday 5th September Isle of Man Government Notification System Receive the latest Weather Warnings and Critical Information regarding emergencies. Sign up – get alerts – stay safe Sign up here:- https://member.everbridge.net/index/4 54514914099273/#/signup 11 | P a g e
Get the app here:- https://www.everbridge.com/products/ mobile-apps/ This system enables the emergency services to issue critical information during emergency situations which are aimed at saving lives and properties. It has been used during recent weather events to alert the public. The system will send you a message from the emergency services advising you on an action to take in the event of a developing situation, during an incident and following an incident. For example, we may need you to evacuate from an area for a reason, we will send you a message and some instructions. We can also ask you a question i.e. are you safe? Press 1 if you are, Press 2 if you need assistance etc. We can then follow this up and get you the help you need. The system will also send messages in a variety of ways, via a text, an email and to as many different routes as you register. The system will continue to send you messages until you acknowledge one and we know you are safe. It can even be used for those who do not have smart phones and emails. We will not update personal details, this remains the responsibility of those registering to receive messages. 12 | P a g e
When you opt out your information will be deleted automatically from the service. You can Stop receiving messages at any time by selecting Stop and restart when you choose. For those who do not have access to the internet or a smart phone, registration can be done on their behalf and with the individual’s permission by a family member or friend to receive automated messages via a landline number. We will send one test message per year and will only send critical messages to ensure your safety. https://member.everbridge.net/index/4 54514914099273/#/signup If you would like this but need help to set it up, please let us know on 674727. Manx Utilities Priority customers Manx Utilities offer a confidential, free of charge service which is designed for their most vulnerable customers. If you register as a priority care customer you will benefit from advanced communications about our unplanned and planned supply interruptions. 13 | P a g e
One of the criteria to be eligible for this service is have poor eyesight and/or hearing difficulties. If you or someone you know would benefit from this service please call the customer services team on 687675 for further information. Safeguarding Matters Our Safeguarding Officer is Debbie Thomson Our Safeguarding Deputy is Kerry Macduffie Any concerns please contact them on 674727 Esmes Umbrella For everyone working for the greater awareness of Charles bonnet Syndrome When Visual Hallucinations are normal. Vivid, silent, visual hallucinations can occur when a person’s sight is diminished or lost from any one of the eye diseases, cancer, stroke, accident, diabetes or another condition which damages the optic nerve. It does not affect everyone with low vision and, as yet, it is not possible to predict who will develop the 14 | P a g e
condition. It is called Charles Bonnet Syndrome (CBS). The hallucinations appear in all sorts of forms, from simple lines and dots, coloured blobs and geometrical patterns to more complex hallucinations of faces (sometimes distorted or gargoyle-like), people (real-sized, tiny, young or old) often in period costume - or whole scenes. It is important to remember that these hallucinations use only one of the five senses – sight. If any of the others – hearing, tasting, smelling or touching – is involved, then it is not CBS. Dr. Dominic ffytche – the world’s lead researcher into CBS – explains what happens in the brain to cause the visual disturbances. “From the moment we open our eyes, the nerve cells in the retina send a constant stream of impulses along the visual pathways, which are passed to the visual parts of the brain. If the retina is damaged, or even if you blindfold your eyes, this stream of impulses reduces. Paradoxically, the response of the brain is not to reduce but, rather, increase the cells firing – and it is this increase that causes visual hallucinations. What you hallucinate 15 | P a g e
depends on where the increase is located. If it is in the brain area specialised for colour, then you hallucinate a colour; if in the brain area specialised for faces, then you see a face – and so on.” Certain types of medication can help but they are not suitable for everyone. Coping strategies can be useful. Details of these - including Dr ffytche’s specially created eye exercise - can be found on the website – www.charlesbonnetsyndrome.uk CBS can be alarming and distressing but it should not be confused with a mental condition of any kind. Too often, the nature of the symptoms prevents people from confiding in family, friends or the GP, but sharing your experience can be of great comfort. You can email Esme’s umbrella direct at esmesumbrella@gmail.com or telephone Helpline: 020 7391 3299 Resource Zone We still have a few calendars and diaries in stock. If you haven’t had yours and want one, please let us know. 16 | P a g e
The world at his fingertips – Paul Inglis If you saw me for the first time sitting at a table in a café on my own, you probably wouldn’t realise that I am DeafBlind. If you saw someone signing on my hand you would assume that I was deaf but not blind. The same could be said, if you saw me walking down a street with my long white cane sweeping from side to side you would assume that I was blind, but not deaf. For many when they realise that I can neither see or hear them, they become either puzzled or curious, sometimes even both – because they’ve never met a DeafBlind person before, but we do exist. I was born profoundly deaf, but life was for the most part a normal one. I was pretty much like any other kid growing up. I rode a bicycle, watched the television albeit with subtitles, and read books. The only thing I couldn’t do was listen to music or the radio. In the second decade of my life, I began to experience vision problems, and was eventually diagnosed with Usher Syndrome. Yet life continued to remain relatively normal throughout my adolescent years and into 17 | P a g e
adulthood. I had a job, socialised with friends, along with all the ordinary things one would expect at that age. Then things began to change in my late twenties. Around this time of my life, I was beginning to have trouble getting around. I struggled in the dark, I would trip up kerbs, walk into bollards, and even a Victorian- era Red Post Box! When I nearly fell down a flight of stairs one day, I finally conceded and completed the mobility and orientation course, where I learnt how to use a long cane. A few years later I completely lost the ability to read print out of my right eye, no matter how much I magnified the words. With my left eye deteriorating rapidly, I knew it wouldn’t be long before that too would be gone. This was when I made the decision to learn braille, and quickly. Now in my late forties I am almost completely blind. I live in a dark silent world by virtue of my dual-sensory loss. Better known as deafblindness. But the world is at my fingertips because I know braille. Braille has changed my life. Without it, I very literally wouldn’t be able to converse, to engage in a 18 | P a g e
conversation with anyone, let alone write this article. Learning braille enabled me to reclaim my passion for reading. Together with advances in technology, I am no longer restricted to the limited offerings of those unwieldly braille books from accessible libraries. I am now able choose any book I want to read, just like a sighted person, and even from the same bookshops too. There is more to it than just being able to read and write braille though. Assistive technology plays an enormous part in enabling me to access life with dual sensory loss. I feel privileged to be living in a time where science and technology can assist, to make the world around me more accessible. With a screen reader and refreshable braille display I am in a fortuitous position to be able to use a computer and access the internet. This puts me on an even playing field in this predominately sighted and hearing world. There is almost no limit to what I can do on a computer these days, just as long as it is accessible. I am able to use many of the mainstream applications together with a 19 | P a g e
number of specialist software that helps me make the inaccessible, accessible. Computers let me find information online, manage my finances, communicate with people around the world, shop from home, and much, much more – which in turn has reduced my isolation, as well as enabling me to retain both my independence and privacy. With not having any speech recognition owing to my profound hearing loss, and the inability to lip read or use sign language due to my sight loss – the combination of braille and technology once again gives me a way to overcome another accessibility barrier. My braille communicator enables me to have a face-to-face conversation with people around me. As long as they are prepared to use it, of course. No longer am I limited to a few people who know the DeafBlind Manual – a form of finger spelling. As you can see the amalgamation of braille literacy and technology has changed my life forever. It was difficult in the beginning, chaotic in the middle, but in the end, it was incredible … because now even without sight or hearing I can access the world out there. 20 | P a g e
With the use of assistive technology, and braille literacy skills I have the world at my fingertips, and I am able to access life. I might not be where I want to be yet, but I get closer every day. “Life”, to quote the late Helen Keller, “is either a daring adventure or nothing at all”. MBWS tape library Please remember if you need an up to date catalogue either MP3 only or MP3 and cassettes together, please let us know and we will forward one onto you. New MP3 books Author Item No Title Forenames Author Surname A Brief History NF149 Of Time SW Hawking A Christmas Wish For the FI8663 Shipyard Girls Nancy Revell A Cotswold Christmas MM1720 Mystery Rebecca Tope A Lancashire FI8615 Lass Libby Ashworth A Last Dance In FI8639 Liverpool Elizabeth Morton 21 | P a g e
FI8625 A Mother's Ruin Gracie Hart A Mother's FI8616 Sacrifice Jennie Felton FI8638 A Paris Secret Caroline Montague A Patchwork FI8642 Family Cathy Bramley A Shooting At MM1718 Chateau Rock Martin Walker A Workhouse FI8636 Christmas Kay Brellend Agent Sonya Lover Mother FI8667 Soldier Spy Ben MacIntyre All My Lies Are MM1719 True Dorothy Koomson AllThe Devils MM1711 Are here Louise Penny An Artificial CL4 Light Petra Durst-Benning And Then I turned into a CH295 Mermaid Laura Kirkpatrick BM387 Back To School Jack Sheffield CH288 Bad Dad David Walliams FI8649 Bessie's War Pam Evans MM1722 Betrayal Lilja Sigurdardottir Black Light SF61 Express Philip Reeve Bluebell's Christmas FI8618 Magic Marie Laval 22 | P a g e
MM1684 Burn You Twice Mary Burton Captain Cat & the Great Pirate CH300 Race Sue Mongredien Captain Cat & the Treasure CH299 Map Sue Mongredien Christmas at FI8659 the Island Hotel Jenny Colgan FI8656 Christmas Child Carol Rivers Christmas on FI8657 the Home Front Annie Clarke Christmas With FI8664 the Spitfire Girls Jenny Holmes Christmas with FI8662 the Variety Girls Tracy Baines CH284 Cloud Boy Marcia Williams Coming Home FI8643 To Liverpool Kate Eastham Courage of the FI8502 Shipyard Girls Nancy Revell Dangerous MM1709 Pursuits Jo Bannister MM1694 Dark Waters G.R. Halliday MM1683 Deadlock Catherine Coulter MM1687 Deadly Waters Dot Hutchinson Death On The MM1716 Beach Anna Johannsen Death With a MM1723 Double Edge Anne Perry 23 | P a g e
Don't Make A MM1713 Sound T.R. Ragan Don't Tell Him CH294 I'm a Mermaid Laura Kirkpatrick Down Among MM1682 The Dead Damien Boyd Dreams From BM389 My Father Barrack Obana Eight Princesses and a Magic CH297 Mirror Natasha Farrant Fell Murder A Lancashire MM1717 Mystery E.C.R Lorac CH290 Fing David Walliams Five Hundred FI8646 Miles From You Jenny Colgan MM1712 Golden in Death J.D. Robb FI8647 Hamnet Maggie O'Farrell Heartbreak In FI8634 The Valleys Francesca Capaldi WS241 Hedy's War Jenny Lecoat Pullyman MT72 Herding Cats Production How To Stop WL22 Smoking Gillian Riley I Wish it Could Be Christmas FI8658 Every Day Milly Johnson In The Dark FI8645 With the Duke Christi Caldwell 24 | P a g e
MM1693 Into The Dark Karen Rose Isabelle's FI8641 Choice AnneMarie Brear Journey Of The MM1689 Pharaohs Clive Cussler Keeper Of MM1702 Secrets Lynda Stacey Ladybird Books The Complete CH281 Collection Looking For FI8651 Eliza Leaf Arbuthnot MM1708 Lost Souls Jonathan Kellerman FI8660 Love Roddy Doyle Magnus And The Crossroads MM1714 Brotherhood Robert Fabbri Marrying FI8665 Simone Anna Jacobs FI8631 Maybe Baby Carol Thomas Morwennan FI8628 House Janet Tanner Murder At The Natural History MM1699 Museum Jim Eldridge My Headteacher is CH282 an Evil Genius Jack Noel Nurse Kitty's FI8614 Secret War Maggie Campbell FI8640 Polly's Angel Katie Flynn 25 | P a g e
Rage Of The MM1691 Assassin Edward Marston Return to the FI8654 Crooked Sea Trevor Raistrick MM1696 Safe No Longer Gayle Curtis Saint Bridget's MT73 Night Kathleen Killip FI8655 Say No More Karen Rose Secrets of the FI8661 Railway Girls Maisie Thomas MM1721 See Her Die Melinda Leigh MM1695 Seven Lies Elizabeth Kay CH293 Slime David Walliams MM1706 Slow Burn Stephen Leather MM1707 Small Mercies Alex Walters Spectacular Stories for the CH286 Very Young David Walliams Stealing The MM1701 Crown TP Fielden Storms Gather FI8626 Between Us Clare Flynn Sunny Days & FI8624 Sea Breezes Carole Matthews The Accidental CH283 President Tom McLaughlin The Beast of Buckingham CH285 Palace David Walliams The Blitz MM1686 Detective Mike Hollow 26 | P a g e
The Coming Of MM1704 the Wolf Elizabeth Chadwick The Complete Sherlock MM1697 Holmes Arthur Conan Doyle The Cotton FI8653 Spinner Libby Ashworth The Day She MM1703 Came Back Amanda Prowse MM1692 The Finisher Peter Lovesey The Garden FI8629 House Marcia Willett The Garden of Forgotten FI8632 Wishes Trisha Ashley The Girl From FI8630 The Workhouse Lynn Johnson The Haunting SF60 Of H G Wells Robert Masello MM1688 The Heatwave Kate Riordan The House At FI8637 Mermaid's Cove Lindsay J Ashford CH289 The Ice Monster David Walliams MM1700 The Kingdom Jo Nesbo The Land Is FI8623 Bright Elizabeth Murphy The Lending FI8652 Library Aliza Fogelson MM1710 The Less Dead Denise Mina The Long Long FI8322 Trail Cynthia Harrod-Eagles 27 | P a g e
The Nightingales In FI8644 Mersey Square Lilly Robbins The Penrose FI8613 Treasure Janet Tanner The Railway FI8648 Girls Maisie Thomas The Remains of FI1940 the Day Kazuo Ishiguro The Secrets Of FI8621 The Tea Garden Janet MacleodTrotter The Shapeshifter's MM1690 Lair Peter Tremayne The Shop Girl's FI8650 Soldier Karen Dickinson The Testimony FI8620 of Alys Twist Suzannah Dunn The Way Of FI8619 Beauty Camille Di Maio The Wicked MM1685 Sister Karen Dionne The Women FI8627 Who Ran Away Sheila O'Flanagan The World's Worst Children CH287 2 David Walliams The World's CH292 Worst Parents David Walliams The World's CH291 Worst Teachers David Walliams 28 | P a g e
Jefferson MM1705 The Z Murders J. Farjeon Theordora Hendrix & the Monstrous CH298 Monster League Jordan Kopy Tomorrow The FI8666 Glory Heather Graham Tomorrow Will BM388 Be A Good Day Tom Moore MM1698 Troubled Blood Robert Galbraith Under The FI8617 Mistletoe Katie Flynn Vendetta In MM1715 Death J.D Robb Victory in The BM392 Kitchen Annie Gray Victory On Ten FI8622 Bells Street Mary Collins Wedding Bells On The Home FI8635 Front Annie Clarke FI8633 Wideacre Philippa Gregory CH296 Zombierella Joseph Coelho 29 | P a g e
Manx Macular Support Group Registered Charity 1258 Manx Macular Support Group LOSS OF CENTRAL VISION An interesting if further restricted set of conditions have applied since our last newsletter. So, the Trustees have decided that as many of our members have other medical conditions, we are not holding an actual AGM at the MBWS this year. Instead, and after consultation with the AG’s office who say we still need to hold an AGM on the anniversary date (January 17th, 2020 was the last one) or as soon as practical thereafter by other means. To this end we are holding a postal AGM as Zoom or What’s app does not do it for many of us. 98 sets of AGM documents have now been posted to our members but as many of us have difficulty with reading the written word the ballot papers are not required to be returned in the enclosed fee pay envelopes until the end of February giving ample time for everyone who needs it to obtain the help and assistance of a friend or relative in completing their ballot papers. These are being returned anonymously to Mr Alan Cope who has kindly agreed to be our independent adjudicator. By this means and as a registered charity we will remain in good standing. The trustees will 30 | P a g e
monitor the situation regarding Covid but for the moment our monthly meetings remain suspended. Keep safe and keep well Nigel Group Chairman Tel 01624 813774 Mob 07624 491234 E-mail nhmalpass@manx.net Recipe Banana Bread Ingredients 140g butter, softened, plus extra for the tin 140g caster sugar 2 large eggs, beaten 140g self-raising flour 1 tsp baking powder 2 very ripe bananas, mashed 50g icing sugar handful dried banana chips, for decoration 31 | P a g e
Method • STEP 1 Heat oven to 180C/160C fan/gas 4. • STEP 2 Butter a 2lb loaf tin and line the base and sides with baking parchment. • STEP 3 Cream 140g softened butter and 140g caster sugar until light and fluffy, then slowly add 2 beaten large eggs with a little of the 140g flour. • STEP 4 Fold in the remaining flour, 1 tsp baking powder and 2 mashed bananas. • STEP 5 Pour the mixture into the prepared tin and bake for about 50 mins, or until cooked through. Check the loaf at 5-min intervals by testing it with a skewer (it should be able to be inserted and removed cleanly), as the time may vary depending on the shape of your loaf tin. • STEP 6 32 | P a g e
Cool in the tin for 10 mins, then remove to a wire rack. • STEP 7 Mix 50g icing sugar with 2-3 tsp water to make a runny icing. • STEP 8 Drizzle the icing across the top of the cake and decorate with a handful of banana chips. A thought for the day "If you're going through hell keep going." -- Winston Churchill Donations Thanks to everyone who gives us donations because as you are all aware the society is entirely reliant upon fundraising, donations and legacies. Sickness • If you have Coronavirus symptoms, stay at home, call the COVID-111 line and ask about testing. NHS Wales have issued the following Covid 19 descriptions to help people identify the key Covid 19 symptoms; 33 | P a g e
1. a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature) 2. a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual) 3. loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal 4. Shortness of breath Please remember that if you are suffering with a sickness and diarrhoea type illness, it is essential that you do not attend the centre until 48 hours after your last episode. If however your require assistance, please contact us immediately. Complaints Procedure Whilst we appreciate the positive feedback that we receive on a regular basis, there may be times when we have not provided an acceptable standard of service. If you do have 34 | P a g e
a problem or concern and you are able to make a member of staff aware of it at the time, they will endeavour to resolve the matter quickly. If this is not possible then we have a complaints procedure available on request in your preferred format. A standard digital version of Optic Topics can be obtained from the Manx Blind Welfare Society on request. 35 | P a g e
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