Omega SOLUTIONS FOR ENTREPRENEURS - CHRISTIAN ORRU Trade Union Representative at Follobanen Project - Polish Connection
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omega SOLUTIONS FOR ENTREPRENEURS IN NORWAY ISSUE 13 | OCTOBER 2018 - MARCH 2019 FREE COPY CHRISTIAN ORRU Trade Union Representative at Follobanen Project
Dear Readers, Autumn is coming and with it come the last tax assessments. We invite all taxpayers, especially those who are not satisfied with Tax Office’s decision, to read our article about compla- ints. We also recommend interview with our guest Christian Orru, who talks about trade unions in Norway. Entrepreneurs may be interested in possibilities given by Nor- way we write about. In this issue we have vital information about sentral godkjenning, which can help building compa- nies to succeed on the Norwegian market. Businesses lo- oking for green solutions should definitely get familiar with The Explorer – a new solution, called “Tinder for the entre- preneurs”. If you use machines, we recommend our Partner’s article about predictive maintenance. After reading our article about current situation with skilled workers in Norway you will stay tuned and be prepared for any problems that can await you, and our text about procedu- res after the accident at work will help you take proper action Aleksandra F. Eriksen when something happens. We wish such accidents and pro- Chairman of the Board blems never occur to any of our Readers, but it is always bet- ter to be prepared, both for colder times and for challenges. Omega Accounting AS Have a good read! & Polish Connection Table of Contents Why are the trade unions so important and what is their main goal? – Interview with Christian Orru – Magdalena Polakowska 3. Workforce shortage – rising demand for skilled employees – Magdalena Bielecka 5. Tax Appeals – Izabela Połeć 6. The Explorer – for the entrepreneurs – Magdalena Ułas 8. What is Sentral Godkjenning and why is it worth to acquire it – Paweł Boruń 9. Accident at work – what procedures to follow? – Magdalena Ułas 12. What can predictive maintenance do for You? – ABAX 14. omega SOLUTIONS FOR ENTREPRENEURS IN NORWAY Chief Editor: Beata Iwancio-Jóskowska Editorial Office: Polish Connection Sp. z o.o. Translation: Olga Zawada, Magdalena Ułas Antoniego Abrahama 37/3 81-366 Gdynia, Poland Graphic design & printing: Marek Sulej, www.dorkassa.pl +48 58 727 05 55; +47 67 41 24 70 www.polishconnection.no ISSUE 13 Emails to the Editor: marketing@polishconnection.no | OCTOBER 2018 - MARCH 2019 Editorial team does not return unordered texts or editorial materials Cover photo: Christian Orru and is not responsible for the content of the advertisements. FREE COPY CHRISTIAN ORRU Trade Union Representative at Follo Banen Project
Magdalena Polakowska Why are the trade unions so important and WHAT is their main goal? – Interview with Christian Orru It is said that in Norway the Trade Unions have greater influence on employment than in any other countries. More than a half of Norway’s employees are members of unions and this trend also spreads to the foreign workers in Norway. Christain Orru – Trade Union Representative at Follobanen Project, which is currently one of the most largest ones in Norway and has a consecutive amount of foreign workers, tells us about the core role of the unions and also about their mission. Magdalena: Christian, what ry Eirik Wangen Naess and the ked in Norway are not aware of made you to become the Trade construction coordinator John- how the Norwegian labour sys- Unions’ representative at Fol- ny Myrvold that works in the tem works or that they are enti- lobanen? NAF head office, who, together tled to any kind of benefits from with my colleagues helped me the Norwegian social system, Christian: I have worked abro- become the main representati- they don’t know the procedu- ad for many years without ha- ve. Here at Follobanen Project res for obtaining those benefits ving any trade union assistan- we have more than 500 foreign either, and even in such ca- ce, suffering injustice for a long time. I had my first contact with workers, and we have no pro- ses without any obligation we the unions in Danimarca, whe- blems with executing our rights have provided our assistance re I started to see the positive thanks to the perfect organiza- to those categories of workers changes regarding our rights tional system of the NAF and thanks also to the precious col- as foreign workers, and after a the excellent Norwegian sys- laboration with Polish Connec- long friendship and collabora- tem. tion that followed our workers tion I realized that I wanted to in all their steps concerning the Magdalena: Why are the Trade give my contribution. When I tax return doing excellent work. Unions so important especial- arrived to Norway, I immediate- It is important that the workers ly on big costruction sites and ly had the chance to become a see us not only as an institution what is their main role? part of this reality. Here I have that works with them but also received a great amount of sup- Christian: In general, foreign as a point of reference for their port from NAF District Secreta- workers who have never wor- initial stay in Norway. I perso- 3
of stress resiliance and psycho- logical health. But that does not discourage me at all. I will keep on going because I believe in the importance of what we do. Magdalena: Does being a Trade Union representative influence your private life? Christian: Of course, it has in- fluenced my private life for the better, it made me discover a great determination to achieve the objectives and gives me sa- tisfaction and pride. It showed me that all those values and feelings may come out from helping other people and being able to give assistance. nally, by my free choice, am ful- the documentation they need Magdalena: What are your ly available to the workers that as well as their benefits and aid plans for the future? I represent, including Saturdays for families. and Sundays, because I believe Christian: Integrate myself Magdalena: What’s the most 100% in Norway and become a in my work and I’m proud of it challenging part in your work? solid part of the workers’ union (smile). Christian: The most deman- system. Continue to grow in Magdalena: What are the most that environment. ding part of our work is mainly common problems employees based on the fact that we must Christian, thank you very much on Follobanen Project turn to always be up-to-date about the for this interview! you with? laws and always have the infor- Christian: They often come mation ready for our members, As we all see from this inter- with personal or collective di- but not only that – the psycho- view, Trade Unions’ core goal is sputes that occur with the logical factor is fundamental to to help foreign workers to un- employer. Those are the most support and face various me- derstand their rights and to exe- common ones. Solving those etings with companies that are cute them. They help not only issues takes time but after tar- often long and very stressful. with understanding the collecti- geted meetings we can always Our position is therefore very ve agreement in force but also find the most suitable solution. sensitive among companies with understanding the Norwe- The workers often turn to me and workers. We are a bridge gian environment and culture for help not only in understan- between the employer and the and Norway’s social backgro- ding our collective agreement employee which means we und. We hope that in the future or their rights but also for gene- have to understand both and there will be a lot more Trade ral help, for example, an expla- understanding both is not an Unions` representatives like nations of the paycheck, help easy task. I guess being in that Christian, fully devoted to his on the various steps to obtain position demands a great deal work and beliefs. 4
Magdalena Bielecka Workforce shortage – rising demand for skilled employees Scandinavian companies which rely on foreign workforce face rising demand for skilled employees. Norway, which uses international workforce as well (with many employees coming from Poland and Lithuania, for example), is in top five of countries struggling with qualified workforce shortage. A ccording to the Norwe- ighbouring countries as well. concerns the entire country, gian Statistics Office with Oslo leading the ran- Studies show that by year 2030 (Statistisk sentralbyrå), king of employees shortages. the number of working-age pe- 14% of country’s population ople will decrease across the Companies based in Oslo are are immigrants. There are aro- entire European Union. This 8 500 people short. Companies und 100 000 Poles, 40 000 Li- trend is especially visible in operating in Nordland, Aker- thuanians, and 35 000 Swedes many eastern European coun- shus and Finmark have had se- in Norway, and the majority of tries. Research shows the de- rious recruitment issues in the them are labour migrants. Oil crease of people between the past three months as well. crisis of 2016 was responsible ages of 16-64 in Poland, where The biggest demand for work- for the decrease of labour mi- the researchers predict a decre- grants arriving in Norway. force is in healthcare: there ase by 3 000 000 people. are 4 500 nurses required in According to the Danish eco- In the beginning of the year Norway (an increase of 3 600 nomic research, the migration NAV has carried out an annual since 2017). There is high de- labour market might face incre- questionnaire to judge the com- mand for carpenters, shipyard ased competition due to em- panies’ expectations concer- workers, welders, electricians, ployees shortages. ning workforce requirements in general contractors, engineers, Lack of qualified workforce is the upcoming year. Majority of and IT professionals. caused by European-wide eco- firms participating in the survey expected rise in employment. If you want to enter Norwegian nomic boom. Employment op- workforce, are running a con- portunities are now available in The research suggests that struction company or employ many eastern European coun- Norwegian companies are qualified workforce — get in to- tries. For example, unemploy- 44 000 employees short, which uch with us! ment in Poland is down to 4.9% corresponds to 30% increase in 2017 from 10.3% in 2013. in demand compared to the Sources: There is a similar dynamics of previous year. Expect Hor- www.e24.no unemployment decrease in ne- daland region, the problem www.nettavisen.no 5
Izabela Połeć Tax Appeals In 2018, the tax assessment notices in Norway should be published on June 27th, August 15th and October 24th. The tax return is usually paid in the period of no longer than 3 weeks after the tax assessment publication dates, while any additional tax payments must be made in two instalments, with the dates for each payment specified on payment forms (giro). If you don’t agree with the tax settlement, you can lodge a formal appeal. Anyone who received tax assessment notice (skatteoppgjør) can lodge an appeal. If the tax has been underpaid (restskatt) you must pay the full amount before lodging the appeal. If tax office accepts your complaint, the money will be returned into your account (both the sum you have paid and any other money the tax office owes you - skatt til gode). T he appeal can be made made in 2015 and in earlier nal tax deduction, being moved 6 weeks after the tax as- years. Please note that you can to a different tax class, or cor- sessment notices have appeal against decisions made rection made of minstefradrag been officially published. The about tax forms submitted up and so on. The form of cor- tax office has 3 months to look to 3 years ago, however, the tax rection differs. If the taxpayer into the appeal and make their office might refuse to look into received their tax assessment decision. However, the appe- old tax assessment notices wi- notice (Skatteoppgjør 2017) al is made after the deadline, thout a valid cause. without any additional docu- but before a year has passed In 2017 Norwegian tax office ments or decisions - then they since the tax assessment no- has introduced some changes need to make use of the form tices have been published, you - taxpayers can either edit their RF-1030. If you are making will have to wait longer for it to submitted tax forms or make an your appeal against a decision be examined by the tax office. appeal. Tax office differentiates made in 2016, you need to use What is more, in order to ensure between tax return edition (en- RF-1366 form (Endringsmel- that your appeal is looked into, dre og levere skattemeldingen) ding for formues-og inntekts- you should make sure to expla- and appeal (klage). skatt 2016). in why it has been delayed and Difference between tax form Skattemelding for formue- apologise for your tardiness. edition and tax appeal og inntektsskatt – personlig You can submit your complaint næringsdrivende mv (RF-1030) online, using the Altinn system, As far as the taxpayer is con- or by post, sending it to the ap- cerned — there is no difference RF-1030 form looks like any propriate tax office. In previous at all. In both cases you submit standard tax form — you sho- years you could use RF-1117 a complaint against the result uld fill in the appropriate spaces form to make a formal appeal of the tax assessment and ask and apply for tax deductions (Klage på myndighetenes fast- for changes to be introduced so and attach documents confir- setting av formues- og inntekts- that your tax return is re-exami- ming you are eligible for the de- skatt) and the form is still in use ned by the tax office — whether ductions you asked for. Having when it comes to tax returns by asking to be granted additio- received the form, the tax office 6
has 3 months to make its de- assessment notice, in the top Tax arrears payment procedu- cision and send you your new right-hand side (skatteklasse 1 re: restskatt tax documents. Sometimes the or skatteklasse 2). People who- - Under 100 NOK – does not office requires additional docu- se spouses have not earned apply mentation, and you should pro- more that 46 640 NOK (approxi- vide it immediately. Remember mately 21 297 PLN) are eligible - Under 1000 NOK – must be to provide the tax office with payed 3 weeks after the tax as- for II tax class. Year 2017 is the case reference number, which sessment notices have been last time you could be eligible will be provided on the docu- published for skatteklasse 2. ments you received from the - 1000 NOK and more – payed tax office. Basic tax deductions: fradrag in two instalments due 3 and 8 Klage på vedtak (rapporter med It is worth checking if you got weeks after the tax assessment fødselsnummer) (RF-1364) all tax deductions you applied notices have been published – for in your skattemelding for skatteoppgjør. If your tax office has sent you 2017. In your tax forms, in co- your tax assessment form to- Klage på forskuddstrekk gether with a relevant case re- lumn called Utskrift av liknin- gen and in column called fra Sometimes in the prelimina- ference number and decision Skattemeldingen you can find ry tax return (skattemelding) explaining the tax return, you all tax deductions you applied does not take into the account can make your appeal using to get. In the column called Lik- tax advance which has been RF-1364 form. The letter from the office should contain ap- ningsgrunnlag or Grunnlag for deducted by the employer. It peal deadline as well as letter fastsetting you will find the tax might also be the case that the reference number you should deductions granted by the tax advance listed is actually lower refer to in your appeal. The office. If the amounts you find than that listed on the lønnslip correction (made on a separa- in these columns differ from and annual tax report made by te sheet) along with the rema- one another, you might not have the employer. Your tax office ining documentation should be been granted all tax deductions must be notified about these in- attached to the form. The form you asked for. We recommend consistencies immediately and should contain case reference you to check why. you should ask the officials to number and a brief description look into them, so that the mat- of the case, as there is no space Tax deduction for the amount ter can be rectified. Your appe- for detailed information about of time spent in Norway: min- al should explain the situation the nature of the appeal. Tax of- stefradrag and contain relevant lønnslip fice has 3 months to review the It is often the case that the documents as well as annual appeal and make its decision minstefradrag is calculated as tax reports from your employer (either partly or entirely appro- either too high or too low. This /employers, which will confirm ve of your appeal or reject the deduction works similarly to the that tax advances have been case entirely). Having reached Polish tax deductible expenses, docked from your salary. This its decision, the tax office will appeal should be sent to the tax but is not an equivalent. Lowe- send you relevant documents. collector (kemnerkontor) rather red minstefradrag often results What you need to pay attention in tax being underpaid, while an than tax office. to after receiving your tax as- increased minstefradrag would If you have any questions or sessment notice: Has our tax mean that the taxpayer will re- concerns, please do not hesita- been calculated in the appro- ceive a tax return they are not te to get in touch with our offi- priate tax bracket? eligible for. In both cases, it falls ces in Gdynia or Warsaw, where Tax bracket should be speci- to the taxpayer to rectify these we will be happy to explain the fied on the first page of your tax errors. inexplicable :). 7
Magdalena Ułas The Explorer – «Tinder» for the entrepreneurs On the 31st May Norwegian prime minister Erna Solberg presented The Explorer during Innovasjonstalen in Oslo. Development of such an utility was her government’s idea in the first place. The purpose of The Explorer is to increase export of Norwegian green solutions by matching them with international customers. A s Erna Solberg and Ani- ster their own solutions if they ta Krohn Traaseth from only meet the requirements, utility’s developer Inno- which are: vation Norway say, Norway’s The company must comply green technology is first class with good business practice and The Explorer shall help to The solution must include one reach the expanding market of or more of the UN’s sustainable sustainable low-emission solu- development goals tions, such as electrification of members represent following maritime transport. entities: Equinor, Yara, Statkraft, The solution must contribute to DNB, DNV GL, NHO, LO, Abelia, the green change. The Explorer will be part of the bigger brand Merkevaren Norge. Norge 203040, Norwegian Se- It is free to register one’s solu- One can find there for example afood Council, Virke, Norwe- tions, but the registered propo- a brand center with information gian Shipowners’ Association, sitions undergo quality check about Norway and Norwegian Norwegian Environment Agen- before the procedure is fini- business, export-oriented busi- cy, Finans Norge, GCE Blue shed. ness programs and presence Maritime Cluster, Fostech AS, The registered solutions alre- on international events. Utility’s Grieg Group, X Four-10, Zero, ady include Yara’s electric con- concept, form and criteria for Ministry of Trade, Industry and tainer ship, Glitna’s sustainable content and companies’ partici- Fisheries, Ministry of Climate fish farm, Equinor’s floating pation were decided after talks and Environment and Innova- wind farm Hywind, and Scan- with industry representants, Mi- tion Norway. ship’s solution for converting nistry of Trade, Industry and Fi- In the beginning the new utility waste on ships to fuel. sheries and Ministry of Climate contained 40 ecological solu- and Environment. tions for energy and sea indu- Sources: A strategic council was created stry. From the 31 May it is po- st www.theexplorer.no to support the program. The ssible for all companies to regi- www.innovasjonnorge.no 8
Paweł Boruń What is Sentral Godkjenning and why IS IT worth to acquire it? Sentral godkjenning is the equivalent of Polish construction qualifications and permits to work in construction industry. Any company, which is granted these permits can acquire better and more profitable contracts in Scandinavia because sentral godkjenning (later in this text abbreviated to SG) is officially certified by the Norwegian National Office of Building Technology and Administration (DIBK) and companies have to comply with strict conditions in order to obtain SG. Brief background competences have been made that quality is the main aspect more precise and requirements considered at public procure- The idea of centralising the pro- were made more clear. Accor- ment processes in Norway. cess of granting construction ding to new guidelines, SG can Consequently, obtaining the- qualifications is quite new, as it be granted only to companies se qualifications improves the was born and implemented in which are known or their con- company’s standing in the Nor- 1997. Initially there were two le- scientious work and follow the wegian construction market. vels at which SG could be obta- most recent construction regu- ined - central and local, with the Who grants SG? lations. Current logo of the pro- latter being granted only for the DIBK (Norwegian National Offi- gram is golden. What is more, duration of running construc- ce of Building Technology and local godkjenning have been tion project. However, all chan- abolished. Administration) is the body ged in 2012. Simultaneously, a responsible for granting con- Striving for top quality new, red logo was introduced. struction qualifications. DIBK You can use this logo until De- It seems that obtaining sentral is tasked with verifying compe- cember 31st 2018. godkjenning is a must if a com- tences of the company applying pany considers developing the- for SG. They check if the com- Changes made in 2016 ir business on the Norwegian pany is solvent, if it has enough Both: the process of granting market. Norwegians put em- qualified staff, and whether it construction qualifications and phasis on good quality of servi- is legally registered to operate visual identification of the pro- ces and items and construction in Norway and so on. What is gram underwent significant work is no different. This claim more, the DIBK runs random changes in 2016. Company can be supported by the fact checks of companies which 9
have obtained SG in order to Architecture and design, lves with the HMS KS-System verify their documentation and Fire safety, Soluton Leader (www.program. business practices. Concrete and brick construc- soluton.no), which provides you Duration and cost of SG tion, with detailed documents on the Plumbing, very strict conditions governing Sentral godkjenning is granted Steel and metal construction, the SG process. for a period of 3 years. It is ne- cessary to apply for a new SG Wood construction and car- All documents are available in after its expiration. You can also pentry, both Polish and Norwegian. It apply for a higher class of con- Air conditioning and ventila- is worth mentioning that con- struction qualifications, which tion, struction business owners will will only improve the company- Earthworks, have to complete various chec- ’s position on the market. The Modernisation work. klists, HSM routines and many cost of SG is 3100 NOK per more requirements, which se- year. Conditions of granting SG ems to be the biggest obstacle Main categories of qualifica- There are four main conditions when applying for SG certificate. tions that a company must fulfil in order to qualify for SG. First of Detailed information about SG There is three categories in all, it must employ workers who categories and requirements which SG is granted (Tiltaks- are qualified in the area of tra- Category 1 – planning/desi- klassene) de the company is applying for gning or application in a given SØK – responsibility for project SG. For example, if a company trade area; and application rights; applies for SG in first category of wood carpentry trade, it ne- Requires master craftsman PRO – responsibility for design; eds to employ someone with a certificate and at least 4 years UTF – responsibility for execu- journeyman qualification certi- of professional experience. tion of a project. ficate (svennebrev). Moreover, Category 1 – execution in a gi- An additional categorisation the company should present ven trade area; applies as well, which takes into documentation confirming that Requires journeyman certifi- the account the function taken it has worked on, and comple- during the control: ted at least 3 projects falling cate (svennebrev) and at least into the chosen category in the 2 years of professional expe- * KPR – responsibility for con- space of 8 years. References rience. trol of project process; should be available for each Category 2 – planning/desi- * KUT – responsibility for con- project. Furthermore, com- gning in a given trade area; trol of execution of the project. pany’s manager/boss should Requires an engineer certificate Trade areas complete a mandatory mana- gement course – the so called and at least 6 years of profes- Another key piece of informa- sional experience. HSM-kurs for daglig leder. tion regarding the SG is the trade areas it can be obtained Internal quality control system Category 2 – execution in a gi- in. It is worth mentioning that ven trade area; Another important aspect of a company can apply for SG in Requires a master craftsman the matter is introduction of an different trade areas of its busi- certificate (mesterbrev) and at effective internal quality con- ness activity. least 3 years of professional trol system. We encourage our To name a few: readers to familiarise themse- experience. 10
Category 3 – planning/desi- vant certificates can still hold way. The company provides gning and application in a given the responsibility for the con- support and services in the area trade area; struction process and opera- of architectural and construc- tion. In order to be able to carry tion design, technical and legal Requires a civil engineer diplo- out a construction project, the consultations, aids its clients in ma and at least 8 years of pro- company should still fulfil all SG obtaining of Sentral Godkjen- fessional experience. conditions and requirements. ning (Norwegian construction Category 3 – execution in a gi- In order to begin construction qualifications) as well as offers ven trade area; project of any kind, a company a wide variety of courses for Requires is engineer diploma should submit an application to construction companies. What and at least 5 years of profes- the relevant body, which grants is more, Soluton AS provides sional experience. construction permits. Having electronic quality control sys- Sentral godkjenning and re- obtained the permission from tem – Soluton Leader. Join us sponsibility for a construction commune the company can on Facebook to stay up to date! project begin its work. We would like to finish off with Soluton AS is a Polish consul- www.soluton.no an interesting fact. A company ting firm offering services for which did not obtain the rele- construction business in Nor- www.program.soluton.no
Magdalena Ułas Accident at work – what procedures to follow? Workplace accident might happen to anyone. When it comes to such accidents, foreign employees lead in Norwegian rankings. What to do if a workplace accident in Norway occurs? Let’s start by saying that Nor- A copy of the form should be • Death. wegian employers are obliged given to the health & safety in- Employer is obliged not only to provide all members of the- spector of the company as well. to report the accident to the ir staff with insurance against Injuries classified as serious ac- police and Arbeidstilsynet, but workplace accidents. It can be cidents: also to enter the accident into a Norwegian insurance, or an • Head injury or concussion, the company accident register. international insurance, which which results in a loss of The register should contain the must cover Norway. Employee must take part in basic as well consciousness; description of the accident, its as specific health & safety tra- time and date, its course, cau- • Bone fractures (except for ining. If the company employs ses and effects. The register minor injuries such as fin- more workers, there must be should be made available to ger fractures); a staff member qualified to be the health & safety inspectors, health & safety inspector (ver- • Internal injuries; Arbeidstilsynet and any other neombud). • Loss of limbs or other body control bodies. Unfortunately, even the stric- parts; Each event should be reported test health and safety regula- • Serious poisoning; to NAV, so that the employee tions introduced by Norwegian can apply for the compensation • Loss of consciousness law cannot guarantee that there from NAV and/or from the insu- (caused by oxygen deficien- will be no workplace accidents. rance company. Deadline for cy for example); If an accident takes place, apart NAV report is 12 months after from calling an ambulance or • Burns and frostbite (injuries the accident takes place. taking the injured employee of face, hands, feet, genita- As you can see, the employer’s to the hospital, the employers lia area / 3rd degree burns must comply with the following obligations are not limited to and frostbite / lower degree procedures. If the accident is calling an ambulance or brin- injuries if they cover over classified as serious, the police ging the injured party to the 5% of the body); and Norwegian Labour Inspec- hospital. Fortunately, the offi- • Hypothermia; ces which need to be informed torate (Arbeidstilsynet) must be notified immediately. First re- • Injuries requiring hospitali- of the accident can guide the port can be made via the phone, sation (does not include a affected parties and provide then a relevant form must be visit at the ER or daily cli- them with all the necessary do- submitted to Arbeidstilsynet. nic); cumentation. 12
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How Predictive Maintenance of machinery and equipment can save a business money? Photo.: Morten Rakke Today’s organisations are under increased pressure to become more agile in a fast- changing environment. Technology connects the workplaces like never before and enables the implementation of detailed-planning activities to ensure operational reliability and achieve business objectives. Large amounts of money are invested in owning and operating machinery and equipment. Therefore, making smart decisions in regards to high-value assets is essential to maintain profitability. Preventive vs. predictive main- data collected, by sensors and ness owners see the value in a tenance tasks remote monitoring while the proposition about investing in a machine is running. Under- proactive approach to mainte- There is an important distinc- standing the importance of nance. Maintaining profitability tion between preventive and acting in anticipation of future is achieved by reducing the like- predictive maintenance tasks. problems is the new trend and lihood of unscheduled down- The former is performed, when business opportunity in assets time, in turn substantially mini- the machine is out of service. management strategy. There- mising the expenditures, saving The latter relies on real-time fore, the vast majority of busi- time and boosting efficiency. 14
“One of our clients working in the the engine hours”, says Bjørn gine hours and the customer can construction industry detected a André Hagen. get customized notifications via malfunction with his machinery In addition, the company risks email and/or SMS. We have many at a very early stage. Since the warranty loss, if the time or us- lift rental companies, which use replacement of damage occurred age hours of the plant machin- our services to schedule different during the scheduled mainte- ery exceed the factory require- alerts, since some parts need to nance service, the firm was able ments. There are also different be changed based on usage time, to fix the failure without any loss maintenance requirements others require service in a given of productivity and cheaper than depending on the type of equip- period of time”, says Bjørn André it would have cost them if break- ment. A typical mini digger re- down had occured”, says Bjørn Hagen. quires a service after 50 hours André Hagen, Product Owner of use, while big excavators Accurate invoicing based on ABAX Equipment Control. can run longer, i.e. about 1500 equipment usage Manual logging of the engine hours every year. Rental companies sell their hours can cost your business “Memorizing specific factory re- service agreements based on a fortune quirements for different equip- the usage log, and they depend It is required by law that all ment is time-consuming. There- on working equipment to as- machinery and equipment are fore, strategies that mitigate the sure satisfaction and eliminate properly maintained to ensure risk of outage duration and hu- customer churn. However, at employees` and others` health man error are preferable among many managers”, explains Bjørn times, users may not log the and safety. In case of inspec- André Hagen. engine hours correctly, and the tion, the company must be able machinery could be used af- to provide evidence of an up-to- Technological advances im- ter working hours. Therefore, date maintenance log, and that prove maintenance manage- ment using telematics solutions to operations can be carried out at no risk. In case of damage, the monitor how much the equip- New technologies facilitate ef- company will be held liable if the ment is being used and when fective resource management. breakdown maintenance was it is being used is essential. If By using any device connected performed after the failure of to the Internet, the company service or maintenance are re- equipment. Yet, many types of can receive access to telemat- quired during the rental period, plant machinery have multiple ics data about their equipment. the customers can easily locate operators. If an administrator This enables companies to gain the equipment using a digital does not have precise data on full control over the equipment, map and contact the customer their assets, they are not able to while also providing valuable ahead of required maintenance know for how many hours the information such as how often time. equipment was already used. and for how long the machinery has been used. This is particu- “One of our customers in the rent- “Having more than one piece of larly useful when the company al industry notifies their clients equipment and remembering operates at multiple sites, if the about upcoming services, sends when the service is due can be laborious. Tracking the running equipment is spread across out the technician and invoices time of machinery manually is large areas or if it is rented out accordingly. For each machine counterproductive, and firms are to subcontractors. they rent, they are able to sell ad- looking for electronic logging de- “The ABAX 5 with usage log al- ditional yearly maintenance ser- vices that automatically record lows to track the number of en- vice”, says Bjørn André Hagen. 15
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