Off-the-grid Solutions - www.pwr4less.com - The Solution's Life Cycle
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™
off-the-grid Solutions ™
www.pwr4less.com
Index ™
About Us 04
Benefits 10
Products 12
Services 20
I Want to Apply 24
Your Home 28
Business 34
My Account 42
Partner 46
2 www.pwr4less.com
This is what you have been waiting for
No more load shedding
No capital investment
No repairs and maintenance bills
No more monthly electricity bills
No more electricity cost increases
You are completely off-the-grid ™
You are ALWAYS ON ™
You only pay a fixed monthly instalment for 5 years
You own your power supply after 5 years
You have a 100% back-up power supply
It is completely affordable
It is comprehensively insured
It has a five year swop out warranty
It increases the value of your property
It is reliable
It is sustainable
It is environmentally friendly
ALWAYS ON ™ 3
Off-the-grid ™
B “ALWAYS ON” ™
• Are YOU a victim of load shedding ?
• Are YOU always concerned about your
electricity charges ?
• Are YOU unhappy with your current electricity
supply ?
• Is YOUR electricity cost outside your control ?
1
A If you have answered YES to any of the questions
above, then you should read the content carefully and
click on the “APPLY NOW” tab on our website, so that
our professional team can move you to a solution that
is completely under your control and one that you will
own for life.
It is no mystery that most solutions offered to the
African or South African consumer are classified as
2 hybrid solutions. This is purely because the capital
investment required to deliver a completely “off-the-
grid” ™ solution is so substantial that the affordability
CHARGER is beyond the means of the average customer. That
CONTROL UNIT reality is now a thing of the past.
Every consumer can now enjoy an off the grid solution
that is; affordable, reliable and sustainable without
having to make any capital investment. The solution
3 BATTERIES enables the customer to enjoy uninterrupted power
supply that does not harm the environment, and
is fully maintained, supported, and protected by a
comprehensive all-risk insurance cover provided by
one of South Africa’s leading insurers.
4 INVERTER
SO WHAT IS THE CATCH… ?
There is no catch.
AUTO CHANGE All that an interested customer has to do, is apply for
5 OVER the solution and meet the qualification criteria. Once
the application is successfully completed, a team of
dedicated professionals is appointed to manage and
execute your turnkey solution.
6 DB BOARD The Solution Encompasses
• World leading Tier 1 products and technology
• Unconditional swop out warranty
• Architecture and design
• Installation and commissioning
• Maintenance and support
7 GENERATOR
Complete the application form on pages 26-29
4 www.pwr4less.com
About Us
The South African Energy Crisis is an ongoing
saga that first surfaced in late 2007. Residents and
businesses alike started to experience widespread
rolling blackouts as supply fell behind demand,
threatening to destabilize the national grid. In 2009,
our parent company, at the time participated in
numerous Eskom IDM projects that helped reduce
the demand from the national grid, through the
installation of energy efficient products particularly
focusing on lighting solutions.
The current escalation of our energy crisis has
emphasised the clear need for a sustainable and
reliable “off-the-grid” ™ energy solution, that does
so much more than reduce demand;
• Power4Less ™ was born from a sincere desire
and commitment to deliver a sustainable
solution to solve the complex energy problem
facing power consumers daily in their homes
and businesses
• The solution was developed by the same
team that currently delivers world class energy
efficient lighting technology and energy
management systems to a host of public and
private sector clients across the African and
Asian continents
• The technology and solution, is a robust,
innovative and efficient system, fully supported
by the OEM’s unconditional swop out warranty
• The solution is guaranteed to be off-the-grid ™
and ALWAYS ON ™
Power4Less ™ is focused on making a real impact
in people’s lives, because we are the people that
are affected, and we are the people that want to
make a difference. Together with our customers,
we will make the difference that our Country so
desperately needs.
ALWAYS ON ™ 5
Our People
Together with a highly skilled and talented group
of technical experts, we have worked to develop
a mix of products, that when combined correctly,
deliver a world class alternative energy solution
that is ALWAYS ON ™.
Our people, like you, understand the impact of
environmental change and the harm a coal fired
power station causes to our future on this planet.
Through research and understanding all the
alternatives and the exorbitant costs associated
with these alternatives, we have developed an
innovative, alternative energy solution that is
smarter, cheaper and more reliable than the current
options available.
Our Empowerment &
Compliance Status
Our empowerment is far greater than the Level
One BBBEE certificate that our company holds as
it extends to our business practices and operating
model.
Empowerment is a core value that spans across the
operations of our business and is prevalent in our
relationships and associations at all levels in our
organisation.
Power4Less ™ holds the following compliance and
regulatory empowerment status:
• Level One BBBEE accreditation
• Zero Occupational Health and Safety irregularities
• A Supplier and Partner development policy
• All company practices and policies aligned to
ISO standards
6 www.pwr4less.com
Our Vision
Our vision is to be your partner of choice that delivers
an affordable, reliable, efficient and environmentally
compliant energy solution.
Our Mission
Our mission is to be Africa’s most customer-centric
energy solution provider. This is what unites our
customers with our teams as we strive to make their
lives easier.
Our Values
• We are sincere and transparent in all our
communication
• We deliver the best solution within the shortest
possible time-frames
• We listen to our customers and respond to their
needs
• We strive to get it right the first time
• This represents our quality focus objectives
Our Credentials And
Certifications
All the products included in our solution have been
through the highest international certification process
and have been tried and tested for prolonged periods
of time to ensure that they are robust and reliable.
All our teams deployed to enable and commission
the solutions have been through extensive evaluation
criteria that include the National Credit Bureau
and National Police Database. Once successfully
completed and evaluated they then undertake an
extensive training and skills program.
The entire solution will be audited by a SANAS
accredited team.
ALWAYS ON ™ 7
Our Leadership
In a sector and environment that is male dominated, our leadership team comprises of three very strong female
executives with a history of published success in this sector over the past decade.
Our leadership team understand the impact that no running water and power can have on a home, a business and our
community at large.
Our values, vision and mission were formulated and aligned to our strategy to deliver a world class utility solution. The
three female entrepreneurs driving this power vehicle are the same individuals that have delivered:
• world class energy efficient solutions to the Public and Private sectors in South Africa
• 10,000,000 energy efficient lighting products to the South African local markets
• a reduction of approximately 75 million kilowatt hours from the South African energy grid
The three entrepreneurs behind our company are;
Nafisa Fareed
Chief Executive Officer
“Creating value sustainably. Changing lives one
load shedded property at a time”
Dineshree Naidu CA(SA)
Chief Financial Officer
“SWITCH OFF to keep South Africa ALWAYS
ON ™. We are always looking on the BRIGHTER
side of life”
Juliet Mwakutuya
Chief Procurement Officer
“Making the IMPOSSIBLE dream a POSSIBLE
reality. The future is always BRIGHT”
8 www.pwr4less.com
Our References
The parent company that is under the same leadership
and control as Power4Less ™ has successfully delivered
and implemented in excess of seventy two projects
across three provinces in South Africa, where more
than 10,000,000 energy efficient lighting products were
installed and more than 75 million kilowatts hours were
sustainably removed from the South African Energy Grid
between September 2014 and February 2019. Letters of
reference confirming the success of these projects are
available.
Testimonials From
Customers
“I’ve deleted my Eskom se Push app. I am free of Eskom“
- P.G.
“Driving down my road looking at my lights on and
everyone else in darkness. Wow“
- Z.J
“I no longer have to pack my family in the car to have
take-outs - I can finally save money again“
- F.G.
“No more stage 6 levels of grief for us“
- R.D.
“I see the light….”
- L.M.
“No more unbudgeted spending on take away meals all
because of load shedding”
- S.J
“Off the grid…. and into the light”
- A.H
“I now have the assurance that I can study and do my
work at night, without the fear of experiencing power
cuts”
- H.J
“My life lights up when my power is always on”
- R.G
ALWAYS ON ™ 9
Value Added Benefits
Swop Out Warranty – Product Replacement
In addition to any product damage, and/or risk associated with the use and operation of the solution, all products are
commissioned in accordance with the highest international standards applied in the industry. All products are covered
by a manufacturers swop out warranty that is applicable for the first 60 months of the operation. The additional
warranty is also available for a further two years, should our customers require.
The warranty is to a great extent, unconditional and our customers are educated and informed at the onset with the
terms and conditions applicable to this warranty.
Emergency Response Services
Our intention is to provide a seamless journey to our customers and if this journey is impacted in any way, a specialised
team of experts, that is managed directly by our Executive team, is trained to respond accordingly.
The emergency response service is available to every customer and the management of this service is structured and
communicated to our customers every step of the way.
Core to our values and commitment is Customer Satisfaction.
Repairs And Maintenance
It is extremely important that our customers understand our commitment to service and support. The solution will be
maintained and supported throughout its useful life and our support teams will schedule and manage this co-ordinated
service schedule with our customers.
• Call outs will be done every 90 days and will be co-ordinated and scheduled with the customer
• Labour costs and travel costs within the contract period will be free of charge to our customers
• Maintenance will be provided by a team of qualified trained professionals
• Maintenance will include a complete assessment of the solution, the use of the solution and the state of the
electrical installation
• Emergency support professionals are also available for those unexpected emergencies because we know that
they do occur. This is for that “just-in-case” time when you have an emergency
• An extended warranty option is available
Comprehensive Insurance Cover
This is a value added benefit that delivers more than any conventional insurance cover, and provides our customers
with the peace of mind and comfort of knowing that the solution we deliver is protected from every type of potential
risks. The insurance is a comprehensive all risk cover solution that includes;
• The physical assets and the overall output of the system
• Theft, fire, damage, hail, natural disasters and other related risks
10 www.pwr4less.comOur Partners
ALWAYS ON ™ 11Our Products The company offers a range of: energy efficiency solutions, complete off-the-grid ™ alternative energy solutions, alternative water consumption solutions, coupled to oxygenated water purification systems, all of which we manufacture, supply and install into various environments; • Retail shopping centres • Corporate office parks • Industrial buildings and parks • SMME Businesses • Hotels and guest houses • Game lodges • Residential estates • Residential free standing homes • Rural block communities To ensure that our customers are “ALWAYS ON” ™ we have employed a team of experts from across the globe, under the supervision and control of our Original Equipment Manufacturing (OEM) partner to research, develop and test the best possible combination of solutions that will ensure our customers live the “ALWAYS ON” ™ vision. The key element of every product and solution we offer is the uncompromised quality and relentless pursuit to maintain affordability to all market segments. Our mission is to deliver a solution that is ALWAYS ON ™, reduces energy use, and improves the environment in a sustainable manner. Even though power users have similar behaviour and utilise similar products, every user is unique. Our tailored solutions provide each user with an experience that is seamless and non-intrusive. In addition to the tailored experience, the solution is fully funded across the market and supported by simplified contracting channels for ease of accessibility. If a customer is interested in participating in our program, please click on the “I want to apply” Tab on our website. 12 www.pwr4less.com
ENERGY AUDIT
SWIMMING POOL SYSTEM
HEATING DESIGN &
INSTALLATION
INVERTER AIR HEAT
CONDITIONERS PUMPS
SOLAR SOLAR
WATER WATER
PUMPS HEATERS
™
UPS PV
SYSTEMS PANELS
INVERTERS
ENERGY
STORAGE
CHARGE
OFF-GRID CONTROLLERS
SOLUTIONS
LED & ENERGY
EFFICIENT LIGHTING
Reduce Your Energy Use
If you are happy with the reliability and effectiveness of your current power and water supply and all you want to do
is reduce your current consumption levels, then contact our dedicated support team and advise them that you are
looking for a reduction in your current consumption. A trained professional will schedule an appointment to understand
your needs and conduct the necessary evaluation and audit of your current products and equipment in use.
You will have the opportunity to engage with an industry accredited professional that will help you better understand
your energy and water use and recommend to you a solution that is best tailored to meet your needs.
The product range for energy and water energy efficiency spans across a range of more than twenty (20) tailored
solutions and more than five hundred (500) world class products all backed by a swop out warranty for five years or
longer.
ALWAYS ON ™ 1314
Water reduction Inverters and Swimming pool Alternative power Energy use audit
Comprehensive Solutions
flow valves, uninterrupted water heaters “ALWAYS ON ™” and inspection
shower heads, power systems and water flow
tap fittings valves
Integrated Smart lighting Smart HVAC Alternative Water use and
heat technology solutions water solution leak detection
pump technology
www.pwr4less.com
solutionALWAYS ON ™
Zero capital Comprehensive Swop out Guaranteed fixed Turnkey solution Low noise diesel
investment insurance cover warranty for the monthly charge delivery generators
for the entire contract duration for the entire
solution contract period
Extended Optimal system Scheduled Guaranteed Full solution System and
warranty and performance maintenance plan monthly savings funding solution design
maintenance and configuration
15
plansSmart Inverter Technology
• The term “smart inverter” has become a buzzword in the industry, but what does it
really mean? For an inverter to be considered smart, it must have a digital architecture,
bidirectional communications capability and robust software infrastructure
• The system begins with reliable, rugged and efficient silicon-centric hardware, which
can be controlled by a scalable software platform incorporating a sophisticated
performance monitoring capability
• A smart inverter must be adaptive and able to send and receive messages quickly,
as well as share granular data with the owner, utility and other stakeholders. Such
systems allow installers and service technicians to diagnose operational and
maintenance issues including predicting possible inverter or module problems and
remotely upgrade certain parameters in moments of time
• These intelligent-power-electronics devices must also include stout application-
programming-interface (API) functionality that provides fleet owners and other partners
a way to tie in their own software to create powerful enterprise-level tools
• An API is a set of programming instructions for accessing web software or a web-
based tool. When a company releases its API, users are able to have their own
software interact with the company
Longer Life Batteries - Lead Acid
• The life of a lithium or lead-acid battery is expressed in number of cycles the battery
can sustain in the function of applied depth of discharge. A cycle is defined as a
charge and a complete discharge of the battery. Depending on the type of battery, the
storage lifespan can vary greatly
• These batteries have the advantage of being less expensive than lithium batteries
• The disadvantages are related to the service life which varies between 400 and 800
cycles at 50% DOD for gel or AGM batteries and between 1000 and 2000 cycles at
50% DOD for OPZV or OPZS batteries (under standard test conditions )
• In addition, the number of cycles drops rapidly if the batteries are used at discharge
levels above 50%. It is important to check the “cycle / DOD” curves provided by
the battery manufacturers to ensure that the inverter is set correctly. As with lithium
batteries, lead-acid batteries must be installed in rooms protected from heat and
properly ventilated. The charging and discharging currents must not exceed, in
general, 10 to 20% of the storage capacity, because this can cause an extremely
dangerous environment for the batteries and the occupants of the environment where
the batteries are stored
Even Longer Life Batteries - Lithium Ion
• In recent years, the lithium battery is more and more suitable for solar and self-use
consumption applications. This is mainly due to a significant drop in prices, and the
long service life associated with a high quality lithium ion battery. The substantial
energy density and a much better yield when compared to lead batteries, has often
made these battery types, the product of choice because the average lifespans ranges
from 3000 to 6000 cycles at 80% DOD
• If the solar self-use consumption system has been properly scaled, one cycle must
correspond to one day of operation; daytime charge with excess solar power and
discharge during the evening and night during the peak consumption use period
• If the solar solution is correctly specified and installed, the life expectancy of the
lithium ion batteries used for the storage of power will vary between 10 and 16 years
16 www.pwr4less.comWorld Leading Generator Power
Systems
• Residential diesel generators feature internal combustion engines
that run on diesel fuel. They are also safer because diesel fuel is less
flammable than other fuel types for generators and the diesel engines
are far more robust and sturdy when compared to other power generator
engines
• Majority of the residential diesel generators come in the form of both
portable and more permanent home standby generators to power your
home and these are available to the consumer market through an ever
increasing variation of sales channels
• The key deterrent again is the price thresholds for a good quality unit and
then comes the ongoing maintenance and upkeep of these units. The
overall cost of ownership associated with a diesel powered generator in
South Africa is similar to that of an 1100CC motorbike and/or motorcar
with a similar engine size
• The capital outlay is extremely high
• The installation cost is an additional requirement
• The warranty is limited and is only for a period of 12 months
• The running cost of a diesel generator as a power supply is almost
4 times higher when compared to current local utility costs of power
• The operation of the generator is restricted to trained qualified
professionals
• The end user basically only powers the generator on or off, if not
automated
• Our company provides a world class Tier One diesel powered generator
that is low noise and specific to the needs of the customer as a back-up
charging unit to support the off-the-grid ™ “ALWAYS ON” ™ solution
• The unit is covered by a 5 year swop out warranty
• The maintenance of the unit is fully covered by Power4Less ™ for a
period of 5 years
Tier 1 Solar Panels
• What is a Tier 1 solar panel?
The Tier 1 ranking scale is orchestrated by Bloomberg New Energy Finance Corporation
and is used to rank solar panel manufacturers in terms of their bankability or financial
stability
• A Tier 1 solar panel is a high quality panel that is designed to produce power for as
long as the expected lifespan which is approximately 25 years
• As per the Bloomberg criteria, only solar panel manufacturers that own their own
manufacturing facility can be included for review. This ensures that all the manufacturers
of Tier 1 Solar Panels provide their customers with an unconditional swop out warranty
on the product, given their certainty about the quality and durability of the product
Our company goes a few steps further in this regard;
• We provide our customers with a Tier 1 Solar Panel Solution
• All equipment supplied carries an unconditional swop out warranty for the entire
contractual period
• All equipment will be serviced and maintained for the full duration of the contract
• The solution is comprehensively insured for all types of risks for the full duration
of the contract term
ALWAYS ON ™ 17Remote Energy Management
• In order to ensure that our customers enjoy a solution that is interruption free and
“ALWAYS ON” ™, our company has employed the world’s leading technology to
enable the complete remote management and control of the system
• In order for the customer to remotely manage and control the system, a data
connectivity switch and internet connection must be available and operational. In the
event that our customers require this, we will provide it
• In the event that the solar / sunshine requirement is not at the levels planned for,
the system has the ability to switch over to the second alternative power solution
automatically. This is made possible through the automatic change over switch that is
installed into the customer’s premises
Automatic Change Over Switches
• When the “ALWAYS ON” ™ power is interrupted, the automatic transfer switch
immediately senses the problem and signals the generator to start. Once the
generator is running at proper speed, the automatic transfer switch safely shuts off
the alternative power supply line and simultaneously opens the generator power line
from the generator
• The automatic changeover switch will notify the customer that the power supply has
shifted to the back up power and will send a notification to the support centre of
Power4Less ™ to deploy a technical team to assess and correct the problem that has
caused the “ALWAYS ON” ™ power to shift from primary supply to back up power
supply
Remote Interface Controls
• The Remote Management provides the customer with full access to
the controls and settings of all system-components. It allows remote
user and installer login - from anywhere, at anytime
• This powerful application also provides for hassle-free diagnostic
checks and analysis of archived information. The Remote Management
interface lies at the heart of the system, providing monitoring and
operating as the communication centre of the solution
• All power system components, such as inverters/chargers, solar
chargers, and batteries are connected to this interface so that the
monitoring of the solution can be carried out locally and remotely
18 www.pwr4less.comSmart Phone App
• In today’s age of technology where smartphones and tablets have applications for everything from banking to
entertainment, Power4Less ™ offers our customer the ability to monitor and control the energy usage and carbon
footprint of the energy solution, through a fully integrated smart phone application
• Tracking energy consumption and the ability to establish efficient ways to reduce energy use, with an ability to
switch on and switch off the energy supply, is all possible with the smart phone application
• The application allows users to keep track of factors such as solar power, thermostats and overall energy usage
whilst also monitoring and controlling energy use
Control Your Power
As a smart power user, you will have the ability to switch on and switch off your power from anywhere in the world
at your convenience. All our users can control and manage their power use efficiently and effectively. All power
generated from the primary solution is green power. The backup solution (generator) only comes into use when the
source of the green power is limited and/or not available for extended periods of time.
ALWAYS ON ™ 19Services
Complete Turnkey Finance
You find yourself shopping around for an alternative
power supply and you discover like many other
individuals in your predicament, that solutions available
require complex paperwork, exorbitant capital
investment and do not guarantee a 100% off-the-grid ™
solution, as they are only back-up solutions.
Power4Less ™ provides a 100% off-the-grid ™
solution that is delivered, installed, commissioned and
maintained. We do all this through a structured finance
payment plan that is only a fraction of your existing
electricity cost.
The solution that we are providing you is one that,
• will provide for all your existing electricity
requirements
• is independent of the Eskom / Municipal Power
Supply
• will ensure you utilise your power smartly and
efficiently
• is green power
• is 100% reliable
• has it’s own 100% back up power supply
• is completely financed
• does not require any capital investment from you
as the end user
• will cost you less than you are currently paying
• you will own after the payment period is completed
• is ALWAYS ON ™
20 www.pwr4less.comProfessional
Service And Advice
As a company we are bound by
our values and our commitment
to delivering a value proposition
that is seamless and transparent.
We understand the importance of
transparency and honesty.
Receive customer We believe that the professional
application
service we provide, coupled with the
technical advice we provide, regarding
Obtain approval and Collate information the best-fit solution must always
schedule from application & subscribe to the highest ethical and
implementation compile an
plan assesment professional standards.
matrix
Our team of experts have specialised
knowledge in the implementation,
the laws, the energy use, the power
utility regulations and the financing
Compile detailed Prepare a
report & solution preliminary
structures associated with your off-
costing for approval power solution the-grid ™ solution.
report
We are not third-party consultants.
We are a team of professionals that
understand your environment, compile
Schedule a cusomer Submit preliminary a detailed analysis and present you
site visit to conduct with a comprehensive solution that
complete assessment partner for approval
is a best-fit for your home and/or
business.
Switch to ALWAYS ON ™ to avoid ever being “SWITCH D OFF”
ALWAYS ON ™ 21Understanding Your
Requirement
It is extremely important that we work with you in order
to understand your current environment. We take into
account your future needs and we factor into your
solution the key components that are so often neglected.
The professional service we provide will encompass;
• A thorough evaluation of your existing power supply
and use GREEN HOME
• Evaluation of the electrical wiring and electrical
compliance of your premises
• Property and structural assessment
• Electrical power supply connection to your property
• Electrical DB board survey and compliance check
• Local environmental assessment Accredited Measurement
• Complete audit of all electrical use items/power
consuming products on the premises And Verification
• Determination of current and future planned power
requirements In line with global energy industry practices, South
• Specification and detailing of the alternative power Africa subscribes to the International Performance
supply solution Measurement and Verification Protocol. It details the
• Calculation of future energy/power use and the best practice for quantifying the results of energy and
backup solution for the off-the-grid ™ system water efficiency, demand management and renewable
energy projects. Power4Less ™ has adopted the
principals defined in this standard and as far as
possible have applied these standards to the delivery
of our solutions to our customers.
Power4Less ™ has appointed leading Measurement
and Verification Companies in South Africa that have
been accredited by SANAS (South African National
Accreditation Standards), to conduct a detailed site
audit and assessment of the solution installed at
our customers premises. During this process, the
accredited Master Electrician will accompany the
SANAS accredited auditors to ensure that the solution
is approved and compliant according to South Africa’s
leading Accredited Electrical Inspection Body in
the electrical industry; EAIASA (Electrical Approved
Inspection Authority of Southern Africa).
The process is not limited to the post installation, but
will include the pre-installation and involve;
• A certified M&V plan
• Quantified energy savings of energy efficiency
measures
• Feedback on implemented energy efficiency
measures (EEMs)
• Assessment and validation of any prior work done
• Transparency and credible reports on all initiatives
undertaken
We believe that energy efficiency and productivity
are interrelated. Our experience shows that verifying
productivity improvements and energy efficiency
measures is as valuable as providing the overall power
solution.
22 www.pwr4less.comLife Cycle Education And
Training
Education and training is a key requirement in ensuring
a successful and sustainable “off-the-grid” ™ solution.
We initially seek to understand the level of knowledge
that our customer has in relation to his power use and
power supply. Thereafter, we provide a handbook that
contains all the information required by the customer
to manage the solution over the contract period,which
includes:
Flow diagrams, FAQs, and trouble shooting information
which ensures that the system always works effectively
and efficiently. This will also prolong the life expectancy
and performance of the solution. Complete Project
An educated customer is a wise, empowered and Management
FREE customer “FREE of load shedding, FREE of high
electricity charges, FREE of uncertainty”. As a company we have a qualified team of Project
Subscribe to ALWAYS ON ™ and be FREE. Management professionals that employ the best
industry practices and processes.
The key factors influencing the successful
implementation is our teams ability to plan extensively,
coordinate resources and deliver the highest quality
outcomes within the shortest possible time-frames.
We firmly believe in constantly investing in the
growth of our resources to ensure that no link is left
unattended and that our customers have a pleasing
turnkey experience from introduction through to the
after sales support and maintenance.
Each customer is assigned to a designated team that
encompasses;
• An administration officer that manages the
paperwork and the application process
• A customer service manager that is assigned to
coordinate and schedule the entire process, post
the application up to final quality control check
™ • A project manager to procure, plan, co-ordinate,
and commission the solution and hand over the
customer to the Quality Control team to approve
and activate the solution
• Power4Less’s Project Management team provides
the necessary solutions, support and strategy to
ensure these solutions, are delivered efficiently,
effectively and within the desired criteria
• Our project management philosophy is one of
understanding, and partnering with all stakeholders
to deliver the best possible customer experience
ALWAYS ON ™ 23I Want To Apply
Introduction
The solution that our company offers is open to everyone that is looking for a
completely independent off-the-grid ™ power and/or water solution. Anyone can
apply to participate in the solution.
The solution encompasses all the technology, the hardware, the systems and the
resources required to transform your environment into an independent, off-the-
grid ™ green environment.
The customer service and the relationship elements that are critical to the customer
migrating from the existing power grid, to the off-the-grid ™ solution, is core to the
execution and implementation, and this has been carefully designed by our industry
experts to ensure that every customer’s journey is a pleasant and memorable one.
Qualification Criteria To Apply
It is extremely important that every single applicant understands the process
thoroughly and complies with the qualification criteria prior to commencing with
the application process. We recommend that each applicant make a note of all the
information required. This will help speed up the process and enable the evaluation
team to qualify your application within the shortest possible time-frames.
Download The Application Form
In order for an applicant to download the application form, a valid email address
and contact telephone number is required. As soon as the applicant enters the
email address and contact telephone number into the system, the application will
be emailed in a PDF version to the applicant.
24 www.pwr4less.comCompulsory Document Requirements For An Individual’s Application
• Completed application form that is signed by the applicant (compulsory)
• Copy of the applicants Identity Document
• Proof of address of the applicant (not older than 90 days)
• Proof of ownership of the property
-- Copy of title deed if the property is free of a bond
-- If the property is bonded, the last six months bond statements
• Proof of employment of the applicant (not older than 90 days)
• Copy of the latest 6 months electricity statement of account for the property where the
solution is intended to be installed
• Copy of the salary advice of applicant for the last 3 months.
• Completed Income and Expense declaration (included in application form)
Individuals
• Completed Statement of Assets and Liabilities (included in application form)
• Consent form for the necessary credit and risk checks (included in application form)
• Proof of payment of the non-refundable application processing fee of R250
• Copy of the latest 6 months bank statements
Compulsory Document Requirements For A Company Application
• Completed application form that is signed by the duly authorised representative of the
company (compulsory)
• Copy of the minutes and/or resolution that appoints the duly authorised representative of
the Company to submit the application and contract on behalf of the Company
• Copy of the Company Registration Documents
• Copy of the Identity Documents of all the directors of the company
Registered Legal
• Proof of address of the Company (not older than 90 days)
• Proof of ownership of the property
-- Copy of the title deed if the property is free of a bond
-- If the property is bonded, then the last six months bond statements
-- If the property is rented, then a copy of the lease confirming the lease is valid for
Company /
a remaining term of 60 months or longer
• Copy of the Latest Management Accounts of the Company (not older than 60 days)
Entities
• Copy of the last three (3) years audited financial statements of the Company
• Consent form for the necessary credit and risk checks (included in application form)
• Proof of payment of the non refundable application processing fee of R500
• Copy of the latest 6 months bank statements for the Company
Compulsory Document Requirements For Co-Owners’ Application
• Completed application form signed by the applicant and the co-applicant (compulsory)
• Copy of the applicant and co-applicant Identity Documents (if a personal application)
• Proof of address of the applicant and co-applicant (not older than 90 days)
• Proof of ownership of the property for the applicant and co-applicant
-- Copy of the title deed for the property is free of a bond
-- If the property is bonded, then the last six months bond statements
• Proof of employment of the applicant and co-applicant (not older than 90 days)
Married Couples
• Copy of the latest 6 months electricity statement of account for the property where the
solution is intended to be installed
• Copy of the salary advice of applicant and co-applicant for last 3 months
Co-Owners /
• Completed Income and Expense declaration for the applicant and co-applicant (included in
application form)
• Completed statement of Assets and Liabilities for the applicant and co-applicant (included in
application form)
• Consent form for the necessary credit and risk checks for the applicant and co-applicant
(included in application form)
• Proof of payment of the non refundable application processing fee of R250
• Copy of the latest 6 months bank statements for the applicant and the co-owner/partner/
ALWAYS ON ™ husband/wife 25CA-1 www.pwr4less.com
CA-2
CA-3 CA-3 www.pwr4less.com
CA-4
Submit The Application Form
Application Evaluation
The company has enabled 3 specific dedicated channels
for application forms to be submitted; Process
• the completed application forms together with the
supporting documentation can be emailed to the • In order for an application to be processed,
following email address; applications@pwr4less.com the applicant must submit all the required
• the completed application form together with the documents
supporting documentation can be uploaded on the • If any document is not submitted during the
website; www.pwr4less.com/submit-application/ submission phase, the application will not be
• The completed application forms together with the processed and the applicant will be advised
supporting documentation can be faxed to the following that the application was declined due to
dedicated fax-to-email number: 086 606 5853 missing documentation
• Applicants that have been declined will be
The feedback on the application submission will only be subject to a 90 day waiting period before the
provided to the applicant after the information has been application can be resubmitted.
successfully captured into the system and an email has • Upon confirmation of all documentation, the
been sent to the applicant with an assigned Customer application is submitted to a credit panel for
Identification number. The applicant can then log into the assessment and scoring
website and verify the application information. Thereafter • If the application does not achieve the
the applicant can track the progress of the application until minimum required score, the application will
approval. be declined
• If the application successfully progresses
through the credit scoring and risk analysis
phase, the application is then submitted to
the affordability index evaluation committee.
During this stage of the evaluation, the panel
Successful Applications members determine the capital investment
that the company would be required to outlay
• Applicants that have successfully passed through the for the solution. The fixed monthly charge will
evaluation process will be notified in writing via email then be determined
• As soon as the applicant receives the notification
of success, the company will assign a Customer
Relationship Manager and a project team to commence
the on-boarding process
Unsuccessful Applications
• Applicants that have not been successful in the initial
application phase will have to wait at least 90 days
before resubmitting a new application
• A resubmission fee will be applicable to applicants
that have been unsuccessful in the initial application
30 www.pwr4less.comThe Solution Lifecyle
Understanding The Journey Before You Apply
In order for our customers to understand the solution, we have detailed the life cycle of the process for ease of
reference and furthermore, have enabled an online tracking system so that our customers understand where they are
in the process and what to expect every step of the way.
™
ALWAYS ON ™ 31For Your Home
In order to provide a comprehensive efficient and effective energy solution that is reliable and affordable to all our
customers, we have crafted a turnkey solution that is specifically tailored for you the home owner in Africa. “For Your
Home” is a complete electricity / power / energy solution that is guaranteed to deliver the following to our customers;
• A reliable, efficient and effective power supply for your home that will exceed your current requirements – no
capital required
• A complete off-the-grid ™ power solution that functions better than when you are on-the-grid – no more power
outages
• You will be ALWAYS ON ™
• An increase in the asset value of your property – with no capital investment
• 100% all risk insurance cover / protection for your solution
• A dedicated relationship manager to assist you through the implementation process
• A dedicated highly skilled professional project manager and team to install and commission your solution
• Complete customer education and assistance to use your new off-the-grid ™ solution – home training sessions
• No down time
• Quarterly maintenance and support - at no charge
• Swop out warranty on all equipment for 60 months
• The professional consultant will present you with on-boarding documentation and assist you with the completion
of the necessary paperwork
32 www.pwr4less.comSite Visit, Assessment And
Energy Audit
The site assessment visit will be co-ordinated and
managed by the assigned Customer Representative in
consultation with the home owner.
The scope of the site assessment is;
• Evaluation of the roof structure of the property for
the installation of the Solar Panels
• Evaluation of the electrical wiring and DB board
installation in the property for regulatory compliance
and for the installation of the Automatic Change
Over relay into the DB Board
• Evaluation of the exterior ground space of the
property for the positioning of the Generator
• Evaluation of the garage / storage room facilities
for the installation of the battery rack, batteries and
the Inverter
• Evaluation of the existing energy consuming Detailed Energy Audit
equipment in the home with the potential to change
out with technology that is guaranteed to deliver All the findings from the site assessment and energy
energy savings of up to 75% audit will be presented to our external SANAS
• Compilation of the detailed findings report for accredited audit company to independently review
recommendation to the customer and assess the findings as well as our proposed
recommendations, prior to the submission to our
Our team of professionals will always look to apply customers.
the best industry practices and knowledge, coupled We subscribe to this process and methodology
with decades of quantitative, qualitative and analytical to ensure we have evaluated and interrogated all
experience to deliver a world class solution to our options to ensure that the best possible accredited
customers. and approved solution is deployed to our customers’
premises.
Quality is a non negotiable factor in our service.
ALWAYS ON ™ 33Back Up Energy Solutions
• We understand the frustration
• We feel the pain
• We know the costs
associated with an unplanned power outage and
the consequences thereof, hence we provide our
customers with a 100% backup solution integrated
to an off-the-grid ™ solution.
We invest time and resources to train our customers
on the use of the system in order to ensure that all
change overs are 100% automated. The customer
has minimal or no need to ever operate the system
on a manual mode.
The back-up solution is designed to provide the
home with power in the event that primary off-the-
grid ™ solution experiences an unplanned outage.
All details on the use of the backup solution are made
available in flow diagrams and pictorials enclosed in
the customer information pack that is delivered to
the customer during the on-boarding process.
Off-the-grid ™ Solutions
All Power4Less ™ solutions are off-the-grid ™ and
ALWAYS ON ™. The equipment supplied is the latest
world leading energy generation technology, and the
installation and comissioning, is ISO compliant.
Power4Less ™ provides long term sustainable energy
efficiency that enables the customer to benefit from
optimal power system performance at all times.
There is no upfront payment, or capital investment
required from the customer to realise the benefits
associated with;
• No unplanned power outages
• Lower cost of energy
• Reliable electricity supply
• Swop out warranty
• No electricity cost hikes
• A sustainable green power supply
34 www.pwr4less.comGuaranteed Products And
Services
A successful positive customer experience is
underpinned by three key elements, which if
combined and delivered correctly, ensures a first
class experience. Globally customer research
studies have identified these elements to be;
• a quality product
• excellent service
• and an easy acquisition process
Power4Less ™ understands that it is not easy
to deliver on these three elements successfully,
unless each element in isolation, is mastered to
perfection and supported by the infrastructure to
maintain continuity.
Turnkey Project
• The strategic partnership between the
Original Equipment Manufacturers (OEM) Management
and Power4Less ™ enables the company to
provide the best products to it’s customers at The key drivers behind our success lies in the
all times continuous improvements within the quality of the
• The investment in new products is core to our company’s project management and the investment
business operations, hence the continuous in training our resources. We commit capital into
investment into the research and development the upgrade and maintenance of our systems and
• The technical support and maintenance is resources to the improvement of our processes and
executed by qualified trained professionals methodology.
deployed by the OEM to support the business.
• All product releases are branded and coded so Power4Less ™ provides the complete solution and
as to ensure traceability and enforceability of manages the process from application stage, all the
the warranties, hence enabling our company way through the life-cycle until our customer is off-
to guarantee the quality and reliability of it’s the-grid ™ and ALWAYS ON ™.
products
• In addition to the guarantees and warranties • Every customer is assigned to a dedicated project
provided, we also provide a comprehensive manager and a team that is highly skilled in its
risk insurance cover processes and execution methodology
• The most important element in ensuring the • The Project Manager is partnered with the
guarantee behind any product is the correct Customer Relationship Manager, supported
use and maintenance thereof. We include by the technical specialist and admin support
education, training and support services in team to ensure that the customer experience is
our solution seamlessThe communication with the customer
is channelled through the Customer Relationship
Manager and the contact reference for the
customer is consistent throughout the process
• The efficient project execution is possible because
all members of the Customer Team are aligned
and co-ordinated by the Customer Relationship
Manager
“Power4Less ™ commits to deliver the best
possible solution coupled with a first class
customer experience.”
ALWAYS ON ™ 35International Swop Out Warranties
• Our Original Equipment Manufacturers (OEM) and our shareholders are
confident in our products, and their performance. As a result, the products
included in the solution carry an international swop out warranty for the full
duration of the contract
• The management of the warranty and associated services is done in accordance
with the ISO Quality standards that govern the day to day operations of the
company
• The project management team plan and co-ordinate the warranty swop out
program through the Customer Relationship Manager for each customer.
• The OEM has a predetermined quantity of warranty stock available on hand that
is available within hours of any warranty issue being reported by a customer.
• The off-the-grid ™ and ALWAYS ON ™ brand is underpinned by the highest
quality products. The commitment and investment by the OEM into the
sustainability of this solution will ensure that a warranty claim is always
honoured by our Support Team
Round The Clock Support
• It is our obligation and commitment to always be available to our customers
at all times
• Although unlikely, an outage or failure can occur on any equipment, even if it is
manufactured to perfection, and it is for this reason that we provide round the
clock support to our customers
• The support team is available through a central call centre as well as dedicated
mobile phones that are managed by senior technical support team members.
• Any outage that is reported will be immediately escalated to a senior technical
team member and co-ordinated with the Customer Relationship Manager
assigned to the specific customer that logs the call
• To log your service request, the customer is requested to click on the “support”
tab, on the homepage of the website and/or call the dedicated Emergency
Customer Contact number found on the website and printed in the contact
information sheet of the customer information pack
Support Call Logging Procedure
• Once a call is logged by a customer, a reference number is generated and
issued to the customer
• The call is immediately communicated to the Customer Service Manager for
the specific customer
• The call is then assigned to a senior Technical Support Manager
• The customer will be contacted and the trouble shooting procedure will
commence. In the event that the call cannot be resolved telephonically, a
technical team will be assigned and dispatched to the customer’s premises to
address the call
• A complete report is compiled post the resolution of the call and logged onto
the customer’s profile
• A follow up call will be made by the Customer Relationship Manager to ensure
quality control and customer satisfaction
• If a call is not resolved for any reason, the call will be escalated to a senior
executive team member for input and decisions on the way forward
• The customer will be advised at all times on the process, and the Senior
Executive will then take charge of the call, and communication process until
such time as the call is resolved
36 www.pwr4less.comALWAYS ON ™ 37
For Your Business
Introduction
As a business owner, business operator, property owner or the person responsible for the operations and/or operating
costs of a business; you have experienced some level of “load shedding”. This is impacting you and your business in
a negative way, and you are one of many South African Citizens plagued with ongoing erratic electricity charges.
Power4Less ™ understands these challenges and the poor service associated with utility service providers. The
business solution is designed solely and exclusively for the customer that operates and/or resides in some form of
commercial building; a small to medium business, a large commercial and/or industrial building anywhere in South
Africa.
If you want to reduce your monthly expenditure in a sustainable and efficient manner, and require a reliable, effective
and efficient electricity/power solution, that requires no capital investment, then continue reading.
What Is “For Your Business”
“For Your Business” is a complete electricity / power / energy solution that is guaranteed to deliver the following to our
commercial customers;
• A reliable, efficient and effective power supply for your business that will exceed your current requirements - no
capital required
• A complete off-the-grid ™ power solution that functions better than when you are on-the-grid – no more power
outages
• You will be ALWAYS ON ™
• An increase in the asset value of your business property – with no capital investment
• 100% all risk insurance cover / protection for your solution
• A dedicated relationship manager to assist you through the implementation process
• A dedicated highly skilled professional project manager and team to install and commission your solution
• Complete customer education and assistance to use your new off-the-grid ™ solution – business training
• No down time
• Quarterly maintenance and support - at no charge
• Swop out warranty on all equipment for 60 months
• The Professional consultant will present you with on-boarding documentation and assist you with the completion
of the necessary paperwork
38 www.pwr4less.comConsultation With A Site Visit, Assessment And
Professional Energy Audit
If you submit an application through any of the
designated channels established for business In order to provide our customers with the best
customers, and if you have received your customer possible solution and correct placement of the
number, you will be contacted by your dedicated equipment into the premises, the project manager
Customer Representative to schedule a consultation. and electrical specialist assigned, will return to
your premises following the approval of the design
A consultation constitutes; specifications by the technical team. The site
• A qualified accredited professional will contact you assessment visit will be co-ordinated and managed
to schedule a site visit at a time that is appropriate by the CRM in consultation with the business
for you and your decision making team operations team and conducted at a time suitable to
• The on-site visit will entail the completion of an the customer. The scope of the site assessment is;
energy use matrix that is specific to your business. • Evaluation of the roof structure of the property
The Professional consultant will present you with for the installation of the Solar Panels
your on-boarding documentation and assist you • Evaluation of the electrical wiring and DB
with the completion of the necessary paperwork board installation in the property for regulatory
• Upon completion of the energy matrix and the compliance and for the installation of the
signing of the necessary documents, the consultant Automatic Change Over relay into the DB Board
will do a walk through your premises under your • Evaluation of the exterior ground space of the
appointed representative’s supervision, and agree property for the positioning of the Generator
the most suitable location options for the installation • Evaluation of the storage facilities for the
of the solution installation of the battery rack, batteries and the
Inverter
• Evaluation of the existing energy consuming
equipment in the premises and the potential to
change out the high energy consuming products
with technology that is guaranteed to deliver
energy use reductions of up to 75%
• Compilation of the detailed findings report for
recommendation to the Customer.
Our team of professionals will always look to apply the
best industry practices and knowledge coupled with
decades of quantitative, qualitative and analytical
experience to deliver a world class solution to our
customers
Detailed Energy Audit
All the findings from the site assessment and energy
audit will be presented to our external SANAS
accredited audit company to independently review
and assess the findings as well as our proposed
recommendations, prior to the submission to our
customers.
We subscribe to this process and methodology
to ensure we have evaluated and investigated all
options, to ensure that the best possible accredited
and approved solution is deployed to our customers’
premises.
Quality is a non-negotiable factor in our service
ALWAYS ON ™ 39You can also read
