North Warwickshire and Hinckley & Bosworth - APPENDICES Destination Management Plan 2017-2022
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North Warwickshire and Hinckley & Bosworth Destination Management Plan 2017-2022 APPENDICES prepared for North Warwickshire Borough Council Hinckley & Bosworth Borough Council May 2017 ACK Tourism Email: ack.tourism@btinternet.com
Appendices 1. Individuals, Organisations & Businesses Consulted 2. Tourism Economic Impact Figures 2015 3. Organisational Structures, Policies, Strategies, Plans & Projects Review 4. National Tourism Market Trends & Forecasts 5. Survey of Small Accommodation Businesses 6. Visitor Market Analysis 7. Conference Venue Supply 8. Destination Marketing Review 9. Rural Tourist Accommodation Development Trends in the UK 10. Public Sector Funding of Hotel Projects
APPENDIX 1 INDIVIDUALS, ORGANISATIONS & BUSINESSES CONSULTED Organisation /Business Department/Role Individual Public Sector + Representative Bodies North Warwickshire Borough Council Assistant Chief Exec Bob Trahern North Warwickshire Borough Council Assistant Chief Exec Steve Maxey North Warwickshire Borough Council Community Development Becky Evans North Warwickshire Borough Council Community Development Rachel Stephens North Warwickshire Borough Council LEADER Programme Emma McKay North Warwickshire Borough Council LEADER Programme Iain Neville Hinckley & Bosworth Borough Council Chief Exec Bill Cullen Hinckley & Bosworth Borough Council Tourism Lindsay Orton Hinckley & Bosworth Borough Council Economic Development Judith Sturley Hinckley & Bosworth Borough Council Conservation Paul Grundy Warwickshire County Council Tourism Laura Taviner Warwickshire County Council Tourism Alex Holmes Warwickshire County Council Market Towns Catherine Marks Warwickshire County Council Heritage & Culture Rebecca Coles Warwickshire County Council Market Towns Rachel Baconnet Leicestershire County Council Economic Growth Helen Harris Leicestershire Promotions Martin Peters The National Forest Company Richard Drakeley Northern Warwickshire Tourism Chair Liz Hancock Friends of Atherstone Heritage Lorna Dirveiks Hinckley BID Steve Wegerif Market Bosworth Parish Council Heather Broughton Love Coleshill Canal & River Trust Simon Paprill Attractions Twycross Zoo Sharon Redrobe Bosworth Battlefield Jane Betts Warwickshire Country Parks Paula Cheesman Hinckley & District Museum Phillip Lindley Polesworth Abbey Accommodation Businesses Jurys Inn Hinckley Island Sketchley Grange Hotel Premier Inn Hinckley Red Lion Hotel, Atherstone Lea Marston Hotel Brook Marston Hotel Blue Boar Inn, Mancestter Blue Lion, Witherley George & Dragon, Coleshill The Blue Bel, Desfordl 3
Ye Olde Red Lion Hotel, Market Bosworth Chapel House, Atherstone Old Ivy House, Congerstone Abbey Farm B&B, Merevale The Old School House. Curdworth Priory Farmhouse, Shustoke Ambion Court Hotel, Dadlington Apple Orchard Farm, Dadlington Elsted House, Hinckley Highfield Farm Guest House, Curdworth Hollycroft Hotel, Hinckley Langley Cottage Guest House, Nether Whitacre Mythe Farm B&B, Sheepy Magna Springfield Guest House, Coleshill Temple Farm B&B, Wolvey The Chestnuts Guest House, Grendon The Hayes Guest House, Hartshill The Malthouse, Bentley The Old House, Witherley Vale Farm, Highon-on-the-Hill Ye Old Station Guest House, Sustoke Upper Rectory Cottages Hipsley Farm Cottages Donative Holiday Cottages< Warton Polesworth Abbey, Polesworth Sykes Barns, Hurley Common The Gatehouse, Market Bosworth Dandelion Hideaway Sharon Earp Somers Wood Caravan Park Marston Caravan Park Festivals Market Bosworth Arts Festival Other Garlands Leisure Bosworth Marina Roundberry Projects 4
APPENDIX 2 NORTH WARWICKSHIRE AND HINCKLEY & BOSWORTH TOURISM ECONOMIC IMPACT FIGURES 2015 North Warwickshire Tourism Volume and Value 2015 Domestic visitors Overseas visits Total Visits (‘000s) Staying 162 35 197 Day 1266 n/a 1266 Total 1428 35 1463 Visitor days (‘000s) Staying 352 177 529 Day 1266 n/a 1266 Total 1618 177 1795 Spend (£m) Staying 28.5 12.1 40.6 Day 41.7 n/a 41.7 Total 28.5 12.1 82.3 North Warwickshire Tourism Impact 2015 Direct Expenditure Visitor expenditure £82.3m Other spend (Second homes / spend by £9.3m host friends/relatives) Total £91.6m Tourism business turnover Direct Turnover derived from trip £86.7m expenditure1 Indirect and induced turnover2 £17.3m Total Local Business turnover £104.0m Employment FTEs - direct3 1210 FTEs – total 4 1498 Actual jobs – direct5 1739 Actual jobs – total 4 2067 Source: Economic Impact of Tourism North Warwickshire 2015, The Research Solution Notes: 1. Business turnover broadly reflects direct expenditure but the model assumes that some expenditure relating to travel is accrued at origin of the trip (rather than destination) – hence the slightly lower figure 2. Spend by tourism businesses on the purchase of supplies and services locally (indirect turnover), and spending by employees of tourism businesses (induced turnover). 3. Full time job equivalents (FTEs) supported directly by tourism businesses 4. FTEs / Actual jobs supported by direct, indirect, and induced business turnover 5. Actual jobs includes part time and seasonal workers 5
Hinckley & Bosworth Tourism Volume and Value 2015 Domestic visitors Overseas visits Total Visits (‘000s) Staying 207 27 234 Day 2273 n/a 2273 Total 2480 27 2507 Visitor days (‘000s) Staying 482 253 735 Day 2273 n/a 2272 Total 2755 253 3007 Spend (£m) Staying 36.2 14.3 50.5 Day 66.9 n/a 66.9 Total 103.1 14.3 117.4 Hinckley & Bosworth Tourism Impact 2015 Direct Expenditure Visitor expenditure £117.4m Other spend (Second homes / spend by £15.6m host friends/relatives) Total £133.0m Tourism business turnover Direct Turnover derived from trip £124.8m expenditure 1 Indirect and induced turnover2 £38.3m Total Local Business turnover £163.1m Employment FTEs - direct3 1731 FTEs – total4 2441 Actual jobs – direct 5 2465 Actual jobs – total4 3274 Source: Economic Impact of Tourism North Warwickshire 2015, The Research Solution Notes: 1. Business turnover broadly reflects direct expenditure but the model assumes the some expenditure relating to travel is accrued at origin of the trip (rather than destination) – hence the slightly lower figure 2. Spend by tourism businesses on the purchase of supplies and services locally (indirect turnover), and spending by employees of tourism businesses (induced turnover). 3. Full time job equivalents (FTEs) supported directly by tourism businesses 4. FTEs / Actual jobs supported by direct, indirect, and induced business turnover 5. Actual jobs includes part time and seasonal workers 6
APPENDIX 3 ORGANISATIONAL STRUCTURES, POLICIES, STRATEGIES, PLANS & PROJECTS REVIEW Joint Working – North Warwickshire and Hinckley & Bosworth North Warwickshire and Hinckley & Bosworth Destination Management Plan North Warwickshire Borough Council secured £45,393 in November 2015 from the European Agricultural Fund for the production and delivery of a 5-year Destination Management Plan for North Warwickshire and Hinckley & Bosworth. The purpose of the Destination Management Plan(DMP) will be to: Set the strategic direction for a range of stakeholders involved in destination management, marketing and development across the two local authority areas; Provide a robust base of evidence on which to base future decisions; Reduce duplication and make better use of available funding and staff resources; Improved the tourism product of the combined area; Increase visitor numbers and spend; Inform private sector investment decisions in terms of the expansion and development of existing tourism businesses and the establishment of new ones to plug gaps in current provision; Inform public sector interventions to support tourism growth; Increase and improve tourism employment; Better promote clusters of attractions across the area; Market the area more effectively to attract visitors; Create an effective delivery structure that will harness and maintain stakeholder commitment; Guide the assessment of tourism applications that come forward for funding under the ‘England’s Rural Heart’ LEADER Programme that covers the two council areas (see below). Consultants ACK Tourism were commissioned in December 2016 to develop the Destination Management Plan. A consultant (Angela Baines) has been appointed to progress the implementation of the DMP from May 2017, working 2 days per week for a year. 7
England’s Rural Heart LEADER Programme – Local Development Strategy The Local Development Strategy sets out the strategic priorities, targets and indicative projects for the allocation of the England’s Rural Heart Programme funding through until 2020. The Strategy sets out seven strategic priorities, three of which are of direct relevance to the development of tourism in the LEADER area: Priority 2: Building and reinforcing micro and small enterprises and supporting farm Diversification Priority 3: Enhancing the rural visitor economy Priority 5: Support for cultural and heritage activity The targets for each of these priorities are as follows: Priority/Measure Total Number Number Number of Additional FTE Jobs Jobs Grant of of Existing New Overnight Created Safeguarded Amount Projects Businesses Businesses Stays £ Supported Supported/ Benefitting Priority 2/Measure 4 281.616 23 10 10 24 10 Investment in Physical Assets Priority 2/ Measure 6 275,000 17 14 23 14 Improvements in business productivity Priority 3/Measure 4 125,000 4 2 2 200 p.a. 6 8 Investment in Physical Assets Priority 3/ Measure 6 123,308 4 2 2 300 p.a. 4 8 Improvements in business productivity Priority 3/Measure 7 30,000 1 1 2 Basic services and village renewal Priority 5/Measure 7 139,154 5 30 3 6 Basic services and village renewal Indicative projects under Priority 3 for Rural Tourism include: Destination marketing co-ordination and website development; Improvements to existing attractions; Refurbishment of existing accommodation; New visitor attractions e.g. children’s farm attractions; New tourist accommodation e.g. self-catering and disabled camping facilities; Visitor trail development; Connecting visitor facilities into a visitor attraction system, focused on Bosworth Battlefield, Roman Mancetter, and Tudor history; Visitor information, signage and interpretation; Enabling small accommodation and restaurant providers to capitalise on business tourism opportunities. 8
Projects that have come forward so far include the expansion of an existing B&B business, new facilities at two visitor attractions, and some new accommodation developments. Indicative projects under Priority 5 (Culture and Heritage Activity) include: The establishment of a local craft network; The development of a festivals and events programme; Linking and upgrading heritage sites. North Warwickshire North Warwickshire Borough Council North Warwickshire Borough Council recognises the importance of tourism to the Borough, but has no dedicated tourism budget or staff resource at present. It’s current focus for supporting tourism in the Borough is on the development and implementation of the Destination Management Plan for North Warwickshire and Hinckley & Bosworth, which it is leading, and the implementation of the England’s Rural Heart LEADER Programme (see below), which it is managing. It is also undertaking work in Atherstone and Polesworth to begin the process of implementing the Visitor Action Plans for the two towns that were developed by consultants in 2016. Previous tourism interventions have been project-driven as external funding has been secured. Most projects have not been sustained once the funding has come to an end. Northern Warwickshire Tourism Northern Warwickshire Tourism (NWT) is a volunteer run association of tourism businesses and interests in North Warwickshire and Nuneaton & Bedworth that aims to raise the profile of Northern Warwickshire as a place to visit and stay. It has been established for 14 years, currently has around 70 members, and operates on an annual budget of £4-5,000. NWT produces a Visit Northern Warwickshire printed guide every two years, operates the Visit Northern Warwickshire website, and runs some social media activity through Facebook and Twitter. All work is progressed by a core team of volunteers. NWT receives no public sector support currently, either in terms of financial contributions or officer time, other than in terms of attendance at NWT meetings and occasional advice. Warwickshire County Council has previously provided some core funding, but is not doing so at present. Discussions with NWT members show that they value the networking opportunities that NWT provides, and that the Visit Northern Warwickshire guide is useful for staying visitors in terms of giving them ideas and information on what they can see and do during their stay in the area. The key challenge for NWT is that the organisation is run entirely by volunteers, all of whom have other responsibilities, and limitations therefore on the time that they can devote to NWT activity. The association has identified that it needs some form of dedicated staff resource to help it to recruit new members and sustain its activities. It is currently looking at recruiting somebody to work for a day a week. 9
Atherstone and Polesworth Visitor Audits Tourism Consultant Alison Caffyn completed Visitor Audits for Atherstone and Polesworth for Warwickshire County Council and North Warwickshire Borough Council in May 2016. They included online/digital marketing audits to assess how each town currently communicates its offer to visitors via websites, apps and downloadable print; a mystery visitor audit, and a half- day workshop with local stakeholders. The Audits conclude with Visitor Action Plan Top Tens for each town as follows: Atherstone Visitor Action Plan Top Ten 1. The development of a new Atherstone visitor website and new brand for the town. 2. Encouraging the shops and eating places to all work together on promotional activity, including possibly a themed trail or Totally Locally type initiative. 3. Window displays or painted scenes of local heritage in empty shops. 4. Arts and crafts exhibitions in cafes and shops, and potentially an art trail in the future. 5. Extending the opening hours of the Visitor Centre and exploring options to relocate it to a better site in the future. 6. Reviewing car parking provision and restrictions to allow more long stay parking for visitors. 7. Reviewing town centre notice boards and designing a new map format for car parks. 8. Developing the Boudica connections e.g. a 3D map or mini town of Roman Mancetter, memorial, and visitor/study centre for Boudica research. 9. Promotion of Atherstone’s links to the Battle of Bosworth through guided walks, events and interpretation. 10. The development of facilities at St Mary’s Church for visitors and the interpretation of the town’s heritage. North Warwickshire Borough Council has established a partnership of retailers and event organisers in the town to progress the Visitor Action Plan. It is focusing initially on the production of tear-off maps of the town, with events listings to go into the town’s shops. It is also looking at digital marketing. Atherstone Church is also talking about opening up more frequently for visitors and installing some heritage displays. The Friends of Atherstone Heritage are currently in the process of relocating the Atherstone Heritage Centre to a retail unit on Long Street. 10
Polesworth Visitor Action Plan Top Ten 1. The establishment of visitor information pages on the Parish Council website and improved visitor information on the Polesworth Abbey website. 2. Improved online listings on tourism websites. 3. The production of a new Polesworth leaflet, with a Polesworth identity, good map and details of things to do in the local area. 4. A refresh of the Poetry Trail and improved promotion. 5. Promotion of Polesworth’s links to Shakespeare, including possibly a Shakespeare Festival; poetry, art, craft, sculpture, or literature events; and guided poetry walks. 6. New ‘Welcome to Polesworth’ signs. 7. Improved signage and visitor information at the car park. 8. The development of a caravan site, campsite, or glamping site. 9. A new pavilion in Abbey Green Park. 10. The development of an improvement plan for Pooley Country Park, including improving existing facilities and information, events, new activities and longer opening hours for the tea room. North Warwickshire Borough Council has established a Tourism Subgroup to progress the Visitor Action Plan. It is focusing initially on interpretation, signage and car parking, alongside re-invigorating the Poetry Trail, possibly through a LEADER funding application. An event organiser is talking about a possibly food festival in Polesworth. Polesworth Abbey is looking at ways of attracting canal boaters and towpath walkers to visit the Abbey. 11
Two Battles, One Place Feasibility Study Roundberry Projects completed a feasibility study for the Friends of Atherstone Heritage and Northern Warwickshire Tourism in March 2016 to assess the potential for making more of Mancetter’s Roman Heritage, Merevale Abbey’s connections with Henry Tudor and the Battle of Bosworth, and Atherstone’s heritage stories to attract visitors to the area. The study was funded by Warwickshire County Council’s Tourism Development Team. The study shows good potential and strong local support for doing all of these things, and puts forward the following series of options: Roman Mancetter and Boudica’s Last Battle A new-build Boudica’s Last Battle Experience visitor/heritage centre at Mancetter; A Roman themed attraction as part of the Plantasia and Maze World attraction at Dobbies Garden Centre; A Roman heritage exhibition in St Peter’s Church, Mancetter; A Boudica monument; Henry Tudor and the Battle of Bosworth A new-build Henry Tudor visitor/heritage centre at Merevale; Improved access and interpretation of Merevale Abbey ruins; The development of Abbey Farm’s B&B business to include a tea room and potentially a craft centre with a Henry Tudor gallery upstairs; A Henry Tudor exhibition in Merevale Church; A public artwork in Atherstone town centre. A Town Centre Heritage Centre or Museum The relocation of Atherstone Heritage Centre to a town centre retail unit; A heritage exhibition in St Mary’s Church; A new museum as part of the Atherstone Masterplan. The feasibility study includes a detailed Action Plan of suggested next steps. Key challenges to progressing this Action Plan are the capacity of the volunteer run Friends of Atherstone Heritage and Northern Warwickshire Tourism Association to take the required actions forward, and the lack of financial assistance and staff resource available from North Warwickshire Borough Council and Warwickshire County Council to help implement the Action Plan. Some progress has been made however. As noted above, the Atherstone Heritage Centre is currently in the process of moving to a retail units on Long Street and St Mary’s Church in Atherstone is talking about opening more frequently for visitors and installing a heritage exhibition in the church. The vicar of St Peter’s Church in Mancetter is interested in having a Roman heritage exhibition in the church. Dobbies Garden Centres have been sold to a new owner. It is unclear at this stage what plans they have for the Plantasia and Maze World attraction. There appears to be little prospect on the ideas for a Boudica’s Last Battle Experience visitor/heritage centre at Mancetter and a Henry Tudor visitor/heritage centre at Merevale being progressed. Merevale Estate remains a key barrier to any progress at Merevale. 12
Atherstone Masterplan The draft Atherstone Masterplan is looking at potential development opportunities improvements in a number of areas including the Western Gateway, Market Square, and the Leisure Centre and Library. Love Coleshill Love Coleshill is a consortium of local businesses in Coleshill that promote the town as a place to visit, shop and eat. It operates the Love Coleshill website and a loyalty card scheme, undertakes some social media activity, and puts on events and markets in the town. The consortium is run by a small team of volunteers, with a limited budget. It needs some form of dedicated staff resource to help it move forward. Tourism Development in Coleshill Consultants Hidden Britain produced a report in May 2013 to identify the priorities for action to grow tourism in Coleshill. The work was funded by Warwickshire County Council. The consultants identified Love Coleshill as the most appropriate lead body to deliver tourism actions for the town, but recognised that it will need additional manpower resources to take work forward. The report identified three priorities: More consistent and considered promotion of Coleshill Building the membership and capacity of Love Coleshill The development of events The report goes on to set out a programme of 92 actions to address these priorities. To date there has been no concerted effort to progress this programme. Warwickshire County Council Warwickshire County Council is involved in strategic tourism development but does not get involved directly in tourism promotion. The strategic context is provided by the Warwickshire Visitor Economy Framework (2013-2018). This identifies six priority areas for action. These include developing destination management plans for key towns, developing the countryside offer through a ‘Gateways to the Countryside’ programme, destination and (private sector led) tactical marketing, developing digital marketing skills, and advocacy and intelligence. Warwickshire County Council is working on progressing the Framework and taking forward initiatives on visitor information, welcome, research and partnership/support. WCC has also been proactive in rural development (tying in with the ‘Gateways to the Countryside’ strand) and projects under consideration include grants for events and festivals, themed trails and tourism infrastructure (like walking and cycling trails). WCC are also looking to develop a Visit Local Scheme in 2017 (for implementation in 2018). This would be packages of activity developed at of strands at a local community level (e.g. signage, interpretation etc.) funded through EAFRD. 13
Two of Warwickshire County Council’s country parks (Kingsbury and Pooley) will both be affected by HS2. Mitigation plans will be required. Warwickshire County Council launched the Warwickshire Towns Programme in January 2017 to support the regeneration and development of the county’s smaller towns, including Atherstone, Coleshill and Polesworth. The Programme includes three elements: The Warwickshire Towns Network – a networking and support group to provide smaller towns with ideas and inspiration on how to improve their places and high streets. A Support Programme – with a Capital Grant Fund to support small-scale physical improvements in towns, and a programme of coaching and training support from retail and place experts to business groups that want to develop collective activity. A Rolling Promotional Campaign – with a Town of the Month focus. Hinckley & Bosworth Hinckley & Bosworth Borough Council Hinckley & Bosworth Borough Council has a small budget for tourism, and an officer that works one day per week on tourism matters. The Borough Council produces a biannual Hinckley & Bosworth printed visitor guide that is distributed by Leicestershire Promotions on the Council’s behalf; provides the secretariat for the Hinckley & Bosworth Tourism Partnership (see below); organises an annual familiarisation visit to local attractions for people working in the tourism and hospitality sector; and provides some funding and officer support for a number of events and festivals. The Council’s tourism budget has doubled for 2017/18. This will allow the Council to employ an additional part-time staff resource to engage with local tourism businesses, and to enter into a Service Level Agreement with Leicestershire Promotions to deliver an enhanced Hinckley & Bosworth presence on the Go Leicestershire website. 14
Hinckley & Bosworth Tourism Blueprint 2015-2018 The Hinckley & Bosworth Tourism Blueprint was produced by Hinckley & Bosworth Borough Council and Leicestershire Promotions in June 2015. It aims to grow tourism spend in Hinckley & Bosworth by 8% between 2015 and 2018, position Hinckley & Bosworth as part of Leicestershire’s destination story, and encourage tourism businesses in the Borough to promote themselves through Leicestershire Promotions’ Go Leicestershire website. The Blueprint is focused on three priority action areas: 1. The development of a major visitor interpretation scheme across the Borough including actions in terms of: Tourist information print, apps, website, information boards, Tourist Information Points, trails and blue plaques; Improving the appearance, cleanliness and attractiveness of town centres, and improving visitor facilities in terms of access, parking, signage, toilets, visitor orientation, and facilities for groups and coaches; Marketing and promotion, primarily in terms of representation on the Go Leicestershire website and the development of online bookable short break packages through the website; Visitor welcome and customer care training; Encouraging entries to the Leicestershire Tourism Awards; Encouraging take up of the countywide visitor survey facility; Commissioning STEAM tourism economic impact research every 3 years. 2. Increasing the number of unique and exciting visitor experiences, and linking and packaging them to increase length of stay and encourage overnight stays, with actions in terms of: The development of existing attractions; Developing the link with Richard III: Developing the link with The National Forest. 3. Ensuring that the Borough maximises the opportunities to benefit from the re- interment of the mortal remains of Kind Richard III in Leicester, including actions in terms of: Developing an ongoing programme of events and activities with a Richard III connection; Ensuring that the Borough is part of the Richard III story. Progress to date has been in terms of the production of the Hinckley & Bosworth visitor guide, the enhancements planned in 2017/18 to the Hinckley & Bosworth pages on the Go Leicestershire website; the annual familiarisation visits to local attractions; the commissioning of the STEAM report for 2015; the progression of the England’s Rural Heart LEADER Programme and the funding support that it offers for attraction and accommodation development; and the progression of the Bosworth 1485 Legacy arts trail project. Hinckley & Bosworth Borough Council and Leicestershire Promotions do not currently have the budgets or staff resources to make progress on most other aspects of the Blueprint. 15
Hinckley & Bosworth Tourism Partnership The Hinckley & Bosworth Tourism Partnership is an informal grouping of tourism interests in Hinckley & Bosworth that meets quarterly to update each other on current activity. Its purpose is to improve communication and co-ordination on tourism in the Borough. Membership and attendance is dominated by public and voluntary sector interests. Very few private sector tourism businesses attend on a regular basis. A Market Bosworth Subgroup is currently being established to focus on tourism issues in the village. The group is looking for some form of dedicated staff resource to help it get established and develop a programme of activity. Hinckley BID The Hinckley BID (Business Improvement District) has been established for 8 years. It is funded by a BID levy paid by businesses in the town. It is doing a good job at promoting Hinckley as a place to come for shopping, meals out, evening entertainment and leisure. The BID undertakes a range of promotional activities for Hinckley, including the production and distribution of a guide to the town, and the operation of the Hinckley BID website and recently installed touchscreen information kiosks in the town centre. It also organises a year- round programme of events in the town as part of its strategy for attracting people into the town for these purposes. Key target markets are people living in the surrounding towns, villages and rural areas. The Hinckley Classic Motorshow is the main event that attracts visitors from further afield. Leicestershire County Council/ Leicestershire Promotions/ Leicester & Leicestershire LEP Tourism Support structures are changing in Leicestershire. Leicestershire County Council and Leicester City Council are becoming more directly involved in delivery on place marketing and tourism strategy development. Leicestershire Promotions Limited (LPL) will continue to act as a promotional organisation for the area – developing tourism marketing campaigns. However, it will not receive funding from the County or City Council. LPL now has a Service Level Agreement in place with Hinckley and Bosworth Council to deliver tourism marketing services. This represents a formalisation of a previous arrangement. The last Strategy for Leicestershire expired in 2016. Leicestershire County Council, as part of its strategic tourism role, is planning to develop a new strategy or DMP for the county. The last Strategy focused on four themes – destination development, positioning and promoting, people (promoting tourism as a first-choice career) and intelligence. Leicester and Leicestershire Enterprise Partnership’s (LLEP) Tourism and Hospitality Sector Growth Plan (2015- 20) outlines an action plan. This focuses on securing investment to refresh major visitor attractions, establish SME investment funds, enhance destination marketing, tackle transport to attractions, address skills gaps and labour retention, and supporting major inward investment into the sector. 16
Bosworth 1485 Legacy Project Hinckley & Bosworth Borough Council and Leicestershire Promotions are currently progressing a project to develop an arts trail in the communities that were involved in the re-interment of Richard III (Market Bosworth, Dadlington and Sutton Cheney) and Stoke Golding (as the birthplace of the Tudor Dynasty). The project received a grant of £15,000 from the Arts Council towards the first phase of research and development. Discussions are currently progressing with the local communities and the artists and sculptors that are interested in being involved, with a view to submitting a further funding application to the Arts Council once the plans for the trail have been firmed up. Twycross Zoo Masterplan Twycross Zoo unveiled a £55m, 20-year Masterplan in 2015, which aims to significantly expand and develop the zoo with new wildlife habitats, a children’s water park, a life sciences study and teaching campus, new catering facilities, and possibly some on-site visitor accommodation. The aim is to double visitor numbers to over a million. The development of the zoo is supported in Leicester & Leicestershire LEP’s Strategic Economic Plan and Tourism & Hospitality Sector Growth Plan. An initial phase of investment totalling £4m was progressed in 2015, with the opening of a new giraffe enclosure, moated island complex for gibbons, and chimpanzee habitat; an extension to the orangutan house; a new water play area; and a new café. The Cross Border Partnership Hinckley & Bosworth Borough Council is a member of the Cross Border Partnership with North Warwickshire and Nuneaton & Bedworth Borough Councils, with engagement from the Leicester & Leicestershire and Coventry & Warwickshire LEPs. The purpose of the partnership is to share expertise and develop/deliver initiatives that will support the economy in the Cross Border area. MIRA Technology Park The MIRA Technology Park is set to be a key driver of economic growth in the Cross Border area. It aims to become a global centre for transport R&D, providing 2 million sq ft of test facilities and laboratories for national and international companies involved in automotive and transport engineering research and development, eventually employing 3.500 people on the site. A new £9.5m Technology Institute is due to open on the site in September 2018, providing technical training for 2,000 students. The development will also include central amenities, including a hotel, restaurant, café and health club. Earl Shilton and Barwell Sustainable Urban Extensions The Hinckley & Bosworth Core Strategy (2009) allocates land for two mixed use sustainable urban extensions to the south of Earl Shilton and west of Barwell. The Earl Shilton and Barwell Area Action Plan identifies a minimum of 1600 homes and 4.5 hectares of employment land within the Earl Shilton SUE and 2500 homes and 6.2 hectares of employment land within the Barwell SUE. 17
APPENDIX 4 NATIONAL TOURISM MARKET TRENDS & FORECASTS Key national tourism trends and forecasts of relevance to North Warwickshire and Hinckley & Bosworth are as follows: The continuing “staycation”. The economic recession following the 2008 Credit Crunch led to a massive change in holiday behaviour and attitudes in the UK, with holidays in the UK becoming ever more important even as finances were stretched. The increase in domestic trip taking and parallel decline in overseas travel was initially driven by cost, but many other factors have contributed to the continuation of the trend – including a preference for multiple short breaks over the year; risk aversion, particularly related to terrorist attacks and travel disruption; last minute planning; more deals and offers available through online travel agents and daily deals sites; hotel and visitor accommodation development and improvement, including a number of new accommodation products that have captured the market's imagination; and new visitor attractions, events and festivals. Research undertaken for VisitBritain in 20131 forecasts that domestic tourism in the UK will grow by 3% per annum up until 2025. Domestic holiday taking grew by 6% in 2015. The fall in the value of sterling following the EU Referendum result in June 2016 has seen a significant boost to the staycation market in the second half of 2016 and so far in 2017. The short break market continues to grow. There is a clear shift in domestic holiday taking towards more frequent short breaks away from long holidays. The number of short breaks (of 1-3 nights) taken in the UK increased by 3.3% between 2010 and 2015, with a sharp increase in 2015 of 8.2%. Over the same period, the number of long holidays (of 8 or more nights) reduced by 0.1%, although long holidays also increased in 2015 (by 4.4%). Domestic holiday takers are often creatures of habit. Two thirds of people booking a UK holiday do not consider another destination – 93% will have visited that place previously. Four fifths are not influenced by any advertising. Destination choice for short breaks, tends to be driven by where someone lives – people will typically be looking at options in their immediate region (up to 2 hours away). The VFR2 market is seeing strong growth. VFR trips increased by 6.7% between 2010 and 2015, and by 11.1% in 2015. The day visits market has been fairly flat over the last 5 years, and dropped in 2015, with day visits in England down by 3%. Visits to attractions have consistently grown however, increasing by 5% in 2013, 4% in 2014 and 2% in 2015. 1 Tourism: Jobs and Growth. The economic contribution of the tourism economy in the UK (Deloitte/Oxford Economics – 2013) 2 Visiting friends and relatives 18
Population growth is likely to fuel future growth in the domestic short breaks market, day visits, the VFR market, and demand related to weddings and other family occasions. The UK population is projected to increase by 9.7 million (155) over the next 25 years, from an estimated 64.6 million in 2014 to 74.3 million by 2039. Economic factors and currency exchange rates could also have a positive, or negative impact on these markets. The ageing UK population is a powerful economic force, with sufficient time and disposable income to enjoy short breaks, regular holidays and days out – albeit spending power can be threatened by declining values in pension plans and savings. Growth in younger generations is a potential opportunity for domestic destinations, but also a challenge – this group is characterised by a lack of knowledge and also prejudices about England and English destinations which prevents them considering these as holiday or break options. The Generation Y market also has very different requirements and expectations from hotels, accommodation businesses and destinations, with a greater importance placed on distinctive design, a relaxed atmosphere and a high level of technology and connectivity. Family composition is also changing – with grandparents more involved in childcare. This has implications with potentially more intergenerational family holidays and a need for appropriate products to cater for this. Increasing ethnic diversity in the UK population represents a market of increasing importance but one that is poorly understood. There is growing demand for family and friend get togethers for celebration weekends and reunions. Online search, booking and customer review sites now dominate the UK tourism marketplace. The proportion of UK tourism trips booked online has increased from 43% in 2006 to 76% in 2015. Consumers are increasingly booking holidays and breaks through the growing number of third party websites that offer discounted accommodation and holidays such as LateRooms, lastminute.com, booking.com, Expedia, Trivago, and hotels.com, and taking advantage of special offers promoted through daily deals sites such as Groupon, Wowcher, Living Social, Travelzoo and Secret Escapes. Accommodation businesses are also increasingly using e-marketing and social media channels to reach customers. This is resulting in an increasingly deal-driven and competitive market but enables hotels and accommodation businesses to affordably reach millions of potential customers both in the UK and overseas and allows them to proactively market their available inventory, albeit sometimes at reduced rates. The growth of customer review sites, in particular Tripadvisor, is making it ever more important for accommodation businesses to deliver excellent standards of service and facilities to ensure that they achieve favourable reviews and high rankings. The Internet has also enabled the growth of home sharing sites such as airbnb, that are providing an increasingly popular accommodation option, in some instances challenging traditional forms of commercial accommodation, in particular the B&B sector. 19
Visitors are increasingly looking and booking on the move. Smart phones and tablets are being used as the first point of contact for most communications, including tourism searches, enquiries and bookings. Wireless access on holiday and information in the right format will be key. Bookings will be more ‘last minute’. Social networking will increase in importance. Online networks will be a vital channel for businesses for distribution, awareness creation and recommendations. Impacts of this include the amplification of negative experiences, disintermediation (consumers direct to businesses), and the fear-of-missing out’ (FOMO), which means consumers want to share the experiences of their peers. Tourism is becoming increasingly experiential. Tourists are looking for ‘immersion’ in a culture, unique experiences, authenticity, exploration, adventure and personal fulfilment from their holiday experience. The ‘what’ is more important than the ‘where’. Inbound tourism is forecast to grow strongly in the UK. The Deloitte/Oxford Economics report for VisitBritain projects a 6.1% per annum growth in inbound tourism to the UK and an average real annual growth rate of just over 14% in overseas tourist spending in the UK through to 2025. A recent report commissioned for Barclay's Retail and Hospitality & Leisure banking teams predicts that spending by overseas tourists in the UK will grow to over £27bn by 2017, representing an increase of 34% on the 2013 figure, equivalent to an average annual growth rate of 6.75%. Strong growth is expected to come from the emerging economies such as China, UAE, and India. The drop in the value of sterling following the result of the Eu Referendum has provided a strong boost to inbound tourism in the second half of 2016 and so far in 2017, with the UK now a more affordable destination for overseas holidays. Recent national conference and meetings industry surveys show signs of recovery and renewed growth in the UK conference market. 20
APPENDIX 5 NORTH WARWICKSHIRE AND HINCKLEY & BOSWORTH SURVEY OF SMALL ACCOMMODATION BUSINESSES __________________________________________________________________________________________ 1. Purpose of the Survey The purpose of the survey of owners of small accommodation businesses was to provide an insight into the current strength of demand and markets for different types of small visitor accommodation business in North Warwickshire and Hinckley & Bosworth, evidence of times when there may be shortages of accommodation (because existing accommodation businesses are fully booked), and an understanding of the aspirations of the current owners of small visitor accommodation establishments to expand, develop and upgrade their premises. 2. Methodology and Sample The survey was undertaken through a CATI (computer assisted telephone interview) survey of a random sample of 25 B&Bs and guest houses, inns and pub accommodation businesses, and self-catering establishments. The survey sample was broken down by type of visitor accommodation business as follows: TABLE 1: SURVEY SAMPLE Type of Accommodation Business Number of Completed Interviews B&Bs and Guest Houses 15 Inns 5 Self-Catering 5 Total Interviews 25 21
3. Length of Time Accommodation Businesses Have Been Established The majority of the B&Bs/guest houses and inns/pub accommodation businesses interviewed were well established businesses that have been operating for at least 3 years. Two of the self-catering businesses interviewed were new businesses that have not yet been running for three years. TABLE 2: LENGTH OF TIME ACCOMMODATION BUSINESSES HAVE BEEN ESTABLISHED Type of Accommodation Business % of Accommodation Businesses Interviewed Operating for Operating for Under 3 More Than 3 Years Years B&Bs and Guest Houses 13 87 Inns/ Pub Accommodation 20 80 Self-Catering 40 60 4. Seasonal Operation of Accommodation Businesses All of the accommodation businesses interviewed operate on a year-round basis. 5. Recent and Planned Investment 5.1. Expansion in the Last 3 Years One of the B&Bs/guest houses interviewed has built an extension to provide two additional guest bedrooms and a new dining room. Another has added 7 guest bedrooms. One of the self-catering businesses has added 6 self-catering units and another has fully refurbished its three properties. None of the inns/pub accommodation establishments interviewed have expanded their accommodation TABLE 3: ACCOMMODATION BUSINESS EXPANSION IN THE LAST 3 YEARS Type of Accommodation Business % of Accommodation Businesses Interviewed Expanded in Not Expanded the Last in the Last 3 Years 3 Years B&Bs and Guest Houses 13 87 Inns/ Pub Accommodation 0 100 Self-Catering 40 60 22
5.2. Planned Investment in the Next 2 Years Five of the B&Bs/guest houses interviewed are planning investment in the next two years in terms of refurbishment or additional bedrooms. Two are looking at converting outbuildings to guest bedrooms and one is looking at adding a self-catering unit and a shepherd’s hut glamping unit. One self-catering business has plans to develop a restaurant and a Richard III museum. None of the inns/pub accommodation businesses interviewed have any major investment plans. TABLE 4: ACCOMMODATION BUSINESS INVESTMENT PLANS IN THE NEXT 2 YEARS Type of Accommodation Business % of Accommodation Businesses Interviewed Investment No Investment Planned in the Planned in the Next 2 Years Next 2 Years B&Bs and Guest Houses 33 67 Inns/ Pub Accommodation 0 100 Self-Catering 20 80 Two of the self-catering businesses interviewed indicated that they are planning to close in the near future. 5.3. Barriers to Investment Financing investment projects was identified as the key barrier to their progression by all of the accommodation businesses that have investment plans. Securing planning permission was also identified as a barrier for the project envisaged by the self-catering operator. TABLE 5: BARRIERS TO EXPANSION, DEVELOPMENT AND UPGRADING PLANS Type of Accommodation Business % of Accommodation Businesses Planning Investment Citing This Barrier Getting Financing Planning the Project Permission B&Bs and Guest Houses 0 100 Self-Catering 100 100 23
6. Occupancy Levels, Trends and Future Prospects 6.1. 2016 Occupancy Levels Occupancy levels were strong in 2016 for the majority of the self-catering businesses interviewed: 60% of them achieved an average annual unit occupancy of 70% or more, and 80% of them traded at an average annual unit occupancy of over 60%. Occupancies were also reasonably good for B&Bs and guest houses: 46% achieved average annual room occupancies of more than 60% and almost three quarters of the B&Bs and guest houses interviewed reported average annual room occupancies of more than 50% in 2016. While the survey did not produce average room occupancy figures, the B&B and guest house sector in the two boroughs appears to be trading broadly in line with England averages. Occupancy performance was more varied for inns and pub accommodation establishments. 60% of those interviewed achieved average annual room occupancies of over 60% but 40% traded at average annual room occupancies of under 40%. TABLE 6: OCCUPANCY LEVELS 2016 Type of Accommodation Business % of Accommodation Businesses Interviewed Reporting This Occupancy Level Above 61-70% 51-60% 41-50% 31-40% Under 70% 30% B&Bs and Guest Houses 13 33 27 20 7 0 Inns/ Pub Accommodation 20 40 0 0 40 0 Self-Catering 60 20 0 20 0 0 24
6.2. Occupancy Trends 2014 - 2016 Occupancy levels have generally increased or stayed the same for all types of visitor accommodation over the last 3 years. 40% of the pub accommodation businesses, a third of the B&Bs and guest houses, and a fifth of the self-catering operators interviewed reported a downturn in occupancy levels however. TABLE 7: OCCUPANCY TRENDS 2014-2016 Type of Accommodation Business % of Accommodation Businesses Interviewed Reporting a Change in Occupancy in the Last 3 Years An Increase No Change A Decrease B&Bs and Guest Houses 40 27 33 Inns/ Pub Accommodation 60 0 40 Self-Catering 20 60 20 Reasons given for increases in occupancy were: Word of mouth recommendations; Business building up for a new accommodation business; An increase in demand from weddings; An increase in business demand; More advertising; An increase in business since joining booking.com; Growth in contractor demand. Reasons given for a drop in occupancy were: Lower levels of contractor business; Less business demand; Reduced demand from anglers since fishing lakes have opened fishing cabins; Having to take less business due to personal circumstances; Reduced levels of business during refurbishment; A lack of advertising; Increased competition. 25
6.3. Future Prospects Looking forward B&B/guest house and inn/pub accommodation operators are generally optimistic about their future prospects, with the majority expecting to see an increase or no change in their occupancy levels in the next 3 years. Self-catering operators were more uncertain about their future prospects: 60% were unable to give a view on likely future changes in occupancy levels. TABLE 8: OCCUPANCY PROSPECTS 2017 -2019 Type of Accommodation Business % of Accommodation Businesses Interviewed Expecting a Change in Occupancy in the Next 3 Years An No A Don't Increase Change Decrease Know B&Bs and Guest Houses 40 40 0 20 Inns/ Pub Accommodation 40 60 0 0 Self-Catering 20 20 0 60 Reasons cited for anticipated future growth in occupancy levels were as follows: Word of mouth recommendations; A growth in demand from weddings; An increase in business demand as the MIRA Technology Park expands; More contractor business; Refurbishment work. Reasons given for anticipated reductions in occupancy were: Winding down in the run up to retirement; Personal circumstances; Reasons given for no anticipated change in occupancy were: Already trading at full occupancy; Strong competition locally; A focus on maintaining business from regular customers. 26
7. The Extent to Which Accommodation Businesses Trade at Full Capacity The survey findings show clear evidence of frequent shortages of self-catering accommodation for much of the year, particularly during the week, but also at weekends. They also show fairly regular weekend shortages of B&B/ guest house and inn/pub accommodation, especially in the summer, and consistent shortfalls in these forms of accommodation during the week throughout the year, although slightly more so in the summer than the winter. 27
TABLE 9: WEEKEND (FRIDAY/SATURDAY) OCCUPANCY APRIL - OCTOBER Type of Accommodation % of Accommodation Businesses Interviewed Trading at Full Business Capacity Every Most Some Not Many No Weekend Weekends Weekends weekends Weekends B&Bs and Guest Houses 13 27 33 20 7 Inns/ Pub Accommodation 0 60 20 20 0 Self-Catering 40 40 20 0 0 TABLE 10: WEEKEND (FRIDAY/SATURDAY) OCCUPANCY NOVEMBER - MARCH Type of Accommodation % of Accommodation Businesses Interviewed Trading at Full Business Capacity Every Most Some Not Many No Weekend Weekends Weekends weekends Weekends B&Bs and Guest Houses 0 20 33 33 13 Inns/ Pub Accommodation 0 40 20 40 0 Self-Catering 20 20 40 20 0 TABLE 11: MIDWEEK OCCUPANCY -PEAK SUMMER MONTHS (JUNE - EARLY SEPTEMBER) Type of Accommodation % of Accommodation Businesses Interviewed Trading at Full Business Capacity Most of the Quite Occasionally Not Very Not At All Time Often Often B&Bs and Guest Houses 27 27 33 7 7 Inns/ Pub Accommodation 0 80 0 20 0 Self-Catering 60 0 40 0 0 TABLE 12: MIDWEEK OCCUPANCY - WINTER MONTHS Type of Accommodation % of Accommodation Businesses Interviewed Trading at Full Business Capacity Most of the Quite Occasionally Not Very Not At All Time Often Often B&Bs and Guest Houses 33 13 33 13 7 Inns/ Pub Accommodation 40 20 0 40 0 Self-Catering 40 0 60 0 0 28
8. Key Markets and Their Future Growth Potential 8.1. Key Markets Tables 13-15 overleaf provide a breakdown of the importance of different visitor markets for each type of accommodation. Key conclusions from these tables are as follows: The key markets for all types of small visitor accommodation business in North Warwickshire and Hinckley & Bosworth are business visitors, contractors and wedding guests. Other important markets are people attending conferences and events at the NEC and people coming for short breaks. People staying for a longer holiday are a key market for self-catering establishments. Overseas tourists and people stopping off en-route to other destinations are less important markets. People attending events at Mallory Park are only a market for nearby accommodation businesses. 29
TABLE 13: KEY MARKETS FOR B&BS AND GUEST HOUSES Visitor Market % of Accommodation Businesses Interviewed Indicating This Rating Very Quite Slightly Not At All Important Important Important Important People coming to stay for a short break 27 40 27 7 People coming for a longer holiday of a week or more 13 7 33 47 People stopping off en-route to other destinations 13 33 47 7 People attending a conference/event at the NEC 33 13 40 13 People attending an event at Mallory Park 7 13 20 60 Overseas tourists 7 40 27 27 People attending weddings and family parties 53 47 0 0 Business visitors 73 13 7 7 Contractors and workmen 60 20 0 20 TABLE 14: KEY MARKETS FOR INNS & PUB ACCOMMODATION Visitor Market % of Accommodation Businesses Interviewed Indicating This Rating Very Quite Slightly Not At All Important Important Important Important People coming to stay for a short break 40 20 20 20 People coming for a longer holiday of a week or more 40 0 40 20 People stopping off en-route to other destinations 20 20 60 0 People attending a conference/event at the NEC 20 20 40 20 People attending an event at Mallory Park 40 0 0 60 Overseas tourists 20 20 60 0 People attending weddings and family parties 40 40 20 0 Business visitors 80 0 20 0 Contractors and workmen 80 20 0 0 TABLE 15: KEY MARKETS FOR SELF-CATERING ACCOMMODATION BUSINESSES Visitor Market % of Accommodation Businesses Interviewed Indicating This Rating Very Quite Slightly Not At All Important Important Important Important People coming to stay for a short break 40 20 0 40 People coming for a longer holiday of a week or more 60 20 20 0 People stopping off en-route to other destinations 0 60 20 20 People attending a conference/event at the NEC 60 20 0 20 People attending an event at Mallory Park 0 20 20 60 Overseas tourists 20 20 40 20 People attending weddings and family parties 40 0 20 40 Business visitors 60 40 0 0 Contractors and workmen 80 0 0 20 30
8.2. Potential Growth Markets for the Future The markets seen as offering the strongest growth potential for small accommodation businesses are business visitors, wedding guests and contractors. The short break market is also identified as offering good growth potential, particularly for self-catering businesses, and to a lesser extent B&Bs and guest houses and inns/ pub accommodation establishments. Self-catering operators also identified potential for growth in long holiday business, while some B&B and guest house operators felt that people stopping off en-route to other destinations, and people attending conferences and events at the NEC are markets that offer growth potential for them. TABLE 16: GROWTH MARKETS FOR SMALL ACCOMMODATION BUSINESSES Visitor Market % of Accommodation Businesses Interviewed Identifying This Market as Offering Growth Potential B&Bs/ Inns/ Self-Catering Guest Houses Pub Accom Businesses People coming to stay for a short break 40 20 60 People coming for a longer holiday of a week or more 27 20 40 People stopping off en-route to other destinations 40 0 20 People attending a conference/event at the NEC 40 20 20 People attending an event at Mallory Park 27 20 0 Overseas tourists 40 20 20 People attending weddings and family parties 60 40 40 Business visitors 67 40 40 Contractors and workmen 53 60 40 31
9. Where Short Break Customers Visit People coming to North Warwickshire and Hinckley & Bosworth for a short break do not necessarily visit any attractions, towns or villages. The most visited attractions are Twycross Zoo, Bosworth Battlefield, the Battlefield Line, and Drayton Manor Theme Park. Smaller attractions appear to attract fewer short break visitors, and are probably only visited by those staying in their immediate area. In terms of towns and villages, Market Bosworth and Atherstone are the most commonly visited. Other towns and villages (Polesworth, Coleshill and Hinckley) are less frequently visited, and probably only by people that are staying in them or their immediate vicinity. TABLE 17: WHERE SHORT BREAK CUSTOMERS VISIT Type of Accommodation Proportion of Short Break Customers That Visit This Attraction/ Place Business Most of Many of Some of A Few of None of Them Them Them Them Them Twycross Zoo 16 12 8 32 32 Bosworth Battlefield 20 8 8 28 36 Market Bosworth 16 12 4 20 48 The Battlefield Line 16 4 12 24 44 Hinckley 4 4 4 12 76 Desford Tropical Birdland 0 0 8 16 76 The National Forest 0 4 8 24 64 Drayton Manor Theme Park 8 16 8 40 28 Atherstone 12 12 16 8 52 Polesworth 8 4 0 12 76 Coleshill 8 0 8 16 68 Kingsbury Water Park 4 4 8 28 56 Hoar Park Shopping Village 0 4 8 24 64 Whitemoor Antiques Centre 4 0 8 12 76 10. Events That Drive Accommodation Business Events identified as drivers of accommodation business were as follows: Hinckley Classic Motorshow Events at Bosworth Battlefield Events at the National Space Centre in Leicester Events at Drayton Manor Theme Park Blowout bagpipe festival at Polesworth. 32
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