NIG First Training Academy 2019
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NIG First Training
Academy 2019
startNIG FIRST – FIRST ACADEMY OVERVIEW NIG FIRST ACADEMY 2019 Welcome to another year of the First Academy, with technical and soft skills training tailored to the individual. From front line staff through to senior executives, First brokers have access to the training programme throughout the year. The NIG First team look forward to working with you, supporting your people and your business. Home Overview Previous Next
NIG FIRST – FIRST ACADEMY OVERVIEW
PRODUCT FUTURE LEADERS BESPOKE CONNECT
TRAINING WEBINARS PROGRAMME TRAINING FOR BROKERS
CERT CII TRAINING QUARTERLY FUTURE LEADERS FIRST FORWARD
PROGRAMME WEBINARS ALUMNI APPRENTICESHIPS
Home Overview Previous NextCERT CII TRAINING PROGRAMME Home Overview Previous Next
NIG FIRST – CERT CII TRAINING WHAT IS IT? Building on the success of previous years NIG are offering webinar based learning across three Cert CII modules (IF1, IF2, IF8). How will this work These will be interactive webinar sessions delivered online by expert trainers. Upon completion of all the modules and 8-12 weekly workshops per module, delegates will complete a mock exam followed by an optional face to face revision and exam day in London. We look forward to continuing our 95% pass rate this year. Who is it aimed at This programme is aimed at insurance professionals wanting to become CII certified, ideally working within a Commercial Insurance environment for example Account Executives and Account Handlers. Home Overview Previous Next
NIG FIRST – STANDARD VS TRAINING
STANDARD CII TRAINING KICKSTART CII TRAINING (APPRENTICESHIP)
MODULES IF1 IF2 IF8 IF1 IF2 IF8
COST OF TRAINING TO BROKER *£540 (incl VAT) *£425 (inc VAT)
(per learner)
EXAM COST (per exam) CII Members £232 Included as part of the Apprenticeship programme
(to be covered by Broker) Non-CII Members £307
SOFT SKILLS TRAINING REQUIRED? NO YES (mandatory)
OFF THE JOB LEARNING NO 20% off the job (including soft skill training as part
REQUIREMENTS of the programme)
TRAINING MATERIAL COSTS Included as part of the commercial programme Included as part of the Apprenticeship programme
(includes workbook, e-learning
portal, access to weekly webinars
and London revision & exam day)
TRAVEL / ACCOM COSTS PROVIDED NO NO
FOR LONDON TRAINING DAYS?
TRAINING METHOD Webinars and/or face to face sessions for exams Webinars and face to face sessions for exams plus
face to face sessions for soft skill training
DURATION 9 months 16 months
*This is based on delegate selecting 3 modules. Prices would reduce
accordingly if delegate selected one or two modules only.
Home Overview Previous NextNIG FIRST – CERT CII TRAINING
WHEN WILL IT TAKE PLACE?
Our Cert CII training
CERT CII
features online DATE TIME EXAM DATE
MODULE
webinar sessions
WEEKLY on a Friday beginning on 3rd May 10am - Friday 26th July 2019
blended with face to Cohort 1 2019, running for a 12 week period 12pm Revision session (am) Exam (pm)
face learning. These IF1*
WEEKLY on a Friday beginning on 11th 1pm - Friday 17th January 2020
are 8-12 weeks long Cohort 2 October 2019, running for a 12 week period 3pm Revision session (am) Exam (pm)
with a mock exam,
WEEKLY on a Friday beginning on 2nd 10am - Friday 11th October 2019
revision and exam Cohort 1 August 2019, running for a 10 week period 12pm Revision session (am) Exam (pm)
day in London. We IF2
WEEKLY on a Friday beginning on 31st 1pm - Friday 17th April 2020
will run two cohorts, Cohort 2 January 2020, running for a 10 week period 3pm Revision session (am) Exam (pm)
with the first in May
WEEKLY on a Friday beginning on 18th 10am - Friday 13th December 2019
and a second in Cohort 1 October 2019, running for an 8 week period 12pm Revision session (am) Exam (pm)
October this year. IF8
WEEKLY on a Friday beginning on 24th April 1pm - Friday 19th June 2020
Cohort 2 2020, running for a 8 week period 3pm Revision session (am) Exam (pm)
*Compulsory module as part of CII requirements
Home Overview Previous NextNIG FIRST – CERT CII TRAINING
I’M INTERESTED, HOW DO I APPLY?
Once approved by your internal sponsor, Delegate name
we aim to offer a max of two delegate
spaces per brokerage, however if we Delegate email address
have spaces free we will open this up
to additional nominations. Spaces are Sponsor name
offered on a first come first served basis,
so if you are interested please email Sponsor email address
anisha.shamji@nig-uk.com with the
following information: Whether you’d like to study one, two or all three modules?
onfirmation that you understand the costing breakdown
C
involved with the Cert CII programme
Please select your preference for Cert CII training via
Standard programme or Kickstart CII Apprenticeship.
Home Overview Previous NextPRODUCT TRAINING WEBINARS Home Overview Previous Next
NIG FIRST – PRODUCT TRAINING WEBINARS WHAT ARE THEY? You are invited to our complementary Product Training Webinars. We have introduced short, sharp 1 hour sessions over 2019 covering all our key products. These webinars will be delivered by our internal Regional Underwriters and are aimed to offer a good introduction of the covers NIG provide on each product in an understanding to grow our risk appetite. Detailed information on each product generally within the insurance market. This in turn should support the conversations your staff have with your customers as well as NIG Underwriters. Who are they aimed at? These sessions are ideal for customer facing staff within a Commercial Insurance environment; for example Account Execs, Handlers. Home Overview Previous Next
NIG FIRST – PRODUCT TRAINING WEBINARS WHEN WILL THEY TAKE PLACE? TOPIC DATE / TIME Motor Trade One Product training webinar (New NIG product) Tuesday 29th January 11am Commercial Combined and Business Package Product training webinar Tuesday 12th March 10am Fleet and Mini fleet Product training webinar Tuesday 9th April 10am Business Interruption Product training webinar Tuesday 7th May 10am Property Owners Product training webinar Tuesday 11th June 10am eTrade part 1: Tradesman & Professionals Product training webinar Tuesday 10th September 10am eTrade part 2: Shop and Office Product training webinar Tuesday 8th October 10am Home Overview Previous Next
NIG FIRST – PRODUCT TRAINING WEBINARS I AM INTERESTED, HOW DO I REGISTER? Simply click here: www.nig.com/webinars to chose which webinar you’d like to register for* or listen to our on-demand replay of those that have already taken place. Upon registering you should receive a ‘Confirmation of your Registration’ email. Should you receive any issues, please contact anisha.shamji@nig-uk.com *Please use internet browser Google Chrome to ensure this works. Home Overview Previous Next
QUARTERLY WEBINARS Home Overview Previous Next
NIG FIRST – QUARTERLY WEBINARS
WHAT ARE THEY?
NIG are hosting quarterly webinars around Other topics and dates include:
various topics that aim to inform, improve your
knowledge and prepare you about changes MODULE DATE
to our market, legislation as well as support
your business growth. The future of Motor and Claims Thurs 21st Mar
Please click here to register for the live event here. at 10am
To see the Quarterly webinars that took place
Change Management Thurs 18th Jun
in 2018, please click here where recorded
Please click here to register for the live event here. at 10am
versions are available for you to view.
Impact of Legislation on Insurance Thurs 12th Sept
Please see table to register for our 2019 suite Please click here to register for the live event here. at 10am
of quarterly webinars. You can also find details
of topics and when they are taking place at Business Continuity Planning (SME customers) Thurs 10th Dec
www.nig.com/webinars. Please click here to register for the live event here. at 10am
Home Overview Previous NextNIG FIRST – QUARTERLY WEBINARS WHO ARE THEY AIMED AT? Senior Managers of the Brokerage and relevant department heads – based on specific topic. I’M INTERESTED, HOW DO I REGISTER? To see the suite of Quarterly webinars that took place in 2018, please click here where recorded versions are available for you to view. Please see table on previous page to register for our 2019 suite of quarterly webinars. You can also find details of webinar topics and the date they are taking place at www.nig.com/webinars. Home Overview Previous Next
FUTURE LEADERS PROGRAMME Home Overview Previous Next
NIG FIRST – FUTURE LEADERS PROGRAMME
WHAT IS IT?
Our CII accredited Future Leaders 1. Your Leadership
programme is designed to work
2. Performance Management and Coaching
with you to develop the talent
that currently exists within your 3. Change Leadership
organisation. The programme‘s
4. Finance for Insurance Leaders
training modules will coach,
challenge and equip the Future Exchange day with NIG
Leaders of your business to
5. Leading my Business
manage, lead and drive your
business forward. This 12-month The programme will not only challenge delegates thinking but allow for learnings to
award winning programme be practically applied back into your business.
encompasses five key modules
combined with a tailored We are in the midst of running the Future Leaders Programme for this year
exchange day (taking place however will be opening nominations for our 2020 intake.
between module 4 and 5) We are currently operating a shortlist for those who are interested so please
with NIG. speak to the First team about reserving your spot.
Home Overview Previous NextFUTURE LEADERS ALUMNI EVENT 2019 Home Overview Previous Next
NIG FIRST – FUTURE LEADERS ALUMNI EVENT WHAT IS IT? This is a tailored training day and networking evening hosted by NIG at an exclusive London venue, with the aim of maintaining the Future Leaders’ training, learning and coaching. This event provides a day of training for all past Future Leader delegates followed by a drinks reception. This year we have trainer and coach Helen Clough, delivering a session around the topic of ‘Change Leadership’. Many of you will know Helen from your Change Management module as part the Programme, more details will be shared with you closer to the event date with a venue reveal. Home Overview Previous Next
NIG FIRST – FUTURE LEADERS ALUMNI EVENT WHO IS IT AIMED FOR? By invitation only, Future Leaders past and present will be sent a Save the Date in the calendar together with a formal invite for your RSVP. WHEN, WHERE AND COSTINGS Save the date: Thursday 7th November 2019 9.30am for training followed by networking drinks till late Location: London venue will be revealed Cancellation fees: £500pp Home Overview Previous Next
BESPOKE TRAINING Home Overview Previous Next
NIG FIRST – BESPOKE TRAINING WHAT IS IT? In addition to the above, if there are any other aspects of your business where you feel NIG may be able to support your growth through training, please contact the NIG First team as we will be happy to explore further training packages with you. For more information please refer to your pack or contact your NIG SBDM or NIG First team directly. On the following pages, two First Brokers talk about their experiences with NIG First and the bespoke training we delivered last year. Home Overview Previous Next
NIG FIRST – BESPOKE TRAINING TESTIMONIALS & CASE STUDIES Michelle Gould, Associate Director, Flint Insurance What did NIG do? We approached NIG to support with a Strategy planning session for our management team in order to seek a clear, strong, competitive and cohesive vision for our business. They were able to source a fantastic trainer who listened, worked with each member of the management team and produced a bespoke and interactive strategy session as a result. How did it work for my business? This worked really well, helping us identify a clear and bold direction for the business, our people and our aims. How did this improve my business? I feel as a management team we are all working to common goals, with clearer strategy and more cohesion. A clear Direction has been set of where the business is heading and we have defined roles of how to support the company’s overall vision. Home Overview Previous Next
NIG FIRST – BESPOKE TRAINING TESTIMONIALS & CASE STUDIES Andrew Brock, Business Development Director, Caleb Roberts Insurance What did NIG do? We requested bespoke training from NIG for our sales team in order to increase motivation, seek increased sales, train my team leaders and sales staff to have strong and competitive conversations with clients, and negotiate to win business. NIG set me up with the trainer who was experienced, knowledgeable, professional and delivered great sessions. How did it work for my business? NIG listened to our requirements, after a few open discussions the trainer worked with my team, heard our queries and produced a bespoke and interactive training session. How did this improve my business? We have seen a 11% growth in GWP across the commercial business following the sales training activity that took place at our offices. This has been driven by a combination of increased cover at renewal through a better understanding of customer needs and increased new business conversions due to deeper relationships. From small quick wins to more longer term strategic successes, the tips, support and training that was provided has most definitely had a positive impact on our business, our ability to win clients and maximise our position in the market. Home Overview Previous Next
FIRST FORWARD PROGRAMME Home Overview Previous Next
NIG FIRST FORWARD PROGRAMME
WHAT IS IT?
Welcome to another year of NIG’s First The Wiser Programme encompassing the following:
Forward programme. We have developed
• Level-4 Professional Diploma in Insurance including weekly webinars,
a programme that highlights the value NIG
face to face sessions, exam costs (resits if required).
places on the training and development
of our First brokers. Our 2-year programme • Basic Fundamentals – safeguarding, communications, IT skills.
includes the CII Dip qualification and essential • Psychometric testing.
business skills such as negotiation and will
support and nurture talented individuals • Skills Training; Impact and Presence, Negotiation skills.
toward a successful and long-lasting career • Technical training; Interpretation of financial data.
in insurance.
• Weekly training - a combination of webinars, eLearning and face to
We look forward to being a part of your face sessions.
learning journey.
Home Overview Previous NextNIG FIRST FORWARD PROGRAMME
PROGRAMME JOURNEY
APPLICATION TRAINING MID PROGRAMME FINAL
ON-BOARDING
& SELECTION & DEVELOPMENT ASSESSMENT ASSESSMENT
1 2 3 4 5
SEPTEMBER 2019 NOVEMBER 2019 NOVEMBER 2020 NOVEMBER 2021
Home Overview Previous NextNIG FIRST FORWARD PROGRAMME
WHO IS ELIGIBLE?
Brokers Individuals
• Only English brokers are eligible* • Need to be a Supervisor/Manager or Technical specialist who
displays potential and commitment to your business and the ability
• Brokers with employee payroll of
to fulfil the requirements of the programme.
£3 million qualify for their own levy • Ideally to have C in Maths and English GCSE (candidates must be
to fund the Apprenticeship programme. able to provide proof of grades).
This is called being a ‘levy paying business’.
• Commit to 2 years on the programme with their current employer.
* We are developing a solution for our Scottish and Welsh brokers so please contact us if you want to discuss further.
Home Overview Previous NextNIG FIRST FORWARD PROGRAMME WHEN WILL IT TAKE PLACE? The nominations window is open from Monday 2nd September 2019 and closes on Friday 20th September 2019. Selection process: successful candidates will be notified by end of September. Places are limited so if required psychometric testing will take place as a means of benchmarking to select candidates. Formal launch of the First Forward programme takes place on Friday 1st November 2019. Home Overview Previous Next
NIG FIRST FORWARD PROGRAMME I AM INTERESTED, HOW DO I APPLY? Each delegate will need to be sponsored by a Senior/Exec member within their Brokerage. You will be required to commit to ALL elements of the programme including training, exam days, launch and graduation events. Places are strictly limited to one application per brokerage and broker and individual criteria must all apply. Salary, travel and accommodation costs will sit with the Broker. Please click here to access the nomination pack. If you could complete and return by Friday 20th September 2019. Home Overview Previous Next
CONNECT FOR BROKERS Home Overview Previous Next
NIG FIRST – CONNECT FOR BROKERS WHAT IS IT? The aim of the CONNECT transformation programme is to create a high performing culture to deliver an excellent customer experience. CONNECT is at its heart a customer programme; it aims to deliver an improved experience for your customers by making the experience of dealing with you as easy as possible. CONNECT has been a major programme for Direct Line Group (including NIG) and is: • a multi-year programme – starting in 2014 • delivered to all our customer-facing teams – 5000 people and counting • always bespoke – each area gets their own tailored programme • developed & led by our internal staff – we have our own team of skilled consultants • part of the DNA of Direct Line Group – it’s how we do things here. Home Overview Previous Next
NIG FIRST – CONNECT FOR BROKERS
RESULTS ACHIEVED THROUGH CONNECT
AVERAGE UPLIFT REDUCTIONS IN
of 11% in Net Over 5000 Staff have COMPLAINTS
Promotor Score completed CONNECT
across more than Unhappy with
CONSULTANT EXPERIENCE 20 Businesses in staff attitude -50%
ratings have risen by an 17 Locations
average of 7% worldwide. Decline due to
u/w reasons -46%
HOW EASY our customers find
doing business with us has risen
by 9% on average Incorrect details
recorded -52%
STAFF ENGAGEMENT scores have risen
by 9% across all CONNECTed business
areas combined
Home Overview Previous NextNIG FIRST – CONNECT FOR BROKERS
WHO IS IT AIMED AT?
There are 3 CONNECT modules for Managers & Leaders
CONNECTed Leadership CONNECTed Coaching CONNECTed Performance
•D efine leadership and what is • Explore the importance of coaching • E xplore how to identify and lever
required of leaders at DLG in a leadership role performance levels
• E xplore leadership strengths • Practice giving feedback, skills • Deepen understanding of the DLG
and areas for focus coaching and in the moment coaching Performance Management Cycle
• E xplore how personal motivations • Use real calls and scenarios to develop • Plan for game changing performance
drive behaviour coaching skills review conversations
•D evelop a personal leadership brand • Tailor feedback and coaching • Run peer to peer coaching to
by using FLEX develop coaching plans
Home Overview Previous NextNIG FIRST – CONNECT FOR BROKERS
...Customer facing receiving between 2 - 4 one day modules
CORE OPTIONAL
Get easily CONNECTed CONNECTed Memorable CONNECTed Challenges CONNECTed Negotiations
Conversations
• Share the science and • Reflect an embedding • Explore what we mean by • To raise an awareness of the
research about effortless activities from Get Easily challenging situations skills and behaviours required
service CONNECTed • Develop an awareness of for Negotiation
• Introduce the conversation • Gain a deeper understanding what behaviours we adopt in • Discover the steps of
cycle of the conversation cycle certain situations negotiation to follow to gain
agreement
• Explore ownership and • Understand apply the science • Use a range of strategies to
manage the customer and • To explore and practice top
accountability behind the peak end rule tips on how to get to an
• Adapt your communication your emotional state agreed decision
style • Practice using the strategies • To embed the learning from
and adapting them to FLEX the day through Intentional
preferences Practice with live claims
Home Overview Previous NextNIG FIRST – CONNECT FOR BROKERS
HOW DOES IT WORK?
The CONNECT deployment approach
Opportunity Duration: 2 weeks Duration: 1 week Duration: 4 weeks Duration: 1 week
to prepare ‘Spend time with you to get ‘We’ll tailor our content ‘Deliver the CONNECT ‘Embedding
recommendations a deeper understanding to your business’ experience’ CONNECT’
of your business’
Health check
Set Direction
Mobilisation
Preparation
Champions
Diagnostic
Check out
Coaching
Playback
Delivery
Design
Initial discussion Leadership Leadership Leadership
to understand the activity activity activity
requirements for
your business
Home Overview Previous NextNIG FIRST – CONNECT FOR BROKERS I’M INTERESTED, HOW DO I APPLY? As this will be bespoke to your individual requirements we do not have fixed costs for this programme. However, costs will be calculated in line with our internal costing model. We will not charge for any scoping work required for us to pull together our proposal. Any costs will be clear and agreed upfront before we commence any chargeable work. If this is of interest please contact Suz Diemer who will happily discuss this further with you. Home Overview Previous Next
NIG FIRST – FIRST ACADEMY CONTACTS
We are excited to launch another year of the First Academy, with technical and soft skills training tailored to the
individual. From front line staff through to senior executives, there is something for everyone. As members of NIG First,
you have access to the training programme throughout the year via our First Academy website
www.nig.com/firstacademy.
The NIG First team look forward to working with you, supporting your people and your business.
For more information on First Academy, please contact your SBDM or the NIG First team.
Suz Diemer Anisha Shamji
NIG First Head of Broker Propositions NIG First Propositions Executive
E: susan.diemer@nig.com E: anisha.shamji@nig-uk.com
T: 07917 041900 T: 07917 642641
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