NHS North East Hampshire & Farnham Clinical Commissioning Group Delegated Primary Care Commissioning Committee Meeting in Public - PCTs 03,04,05 ...
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NHS North East Hampshire & Farnham Clinical Commissioning Group Delegated Primary Care Commissioning Committee Meeting in Public PCTs 03,04,05 - Aldershot Centre for Health 12 February 2020 09:30 - 12 February 2020 11:00 Overall Page 1 of 57
Delegated Primary Care Commissioning Committee Wednesday 12th February 2020 between 09:30 and 11:00 Room PCTs 03,04,05, 4th Floor Aldershot Centre for Health, Hospital Hill, Aldershot, GU11 1AY Meeting in Public Ite Time m Item Lead Type Purpose no. 09:30 1 Welcome and Apologies Chair Verbal 2 Quoracy Chair Verbal To note The Terms of Reference require: 1 Lay Chair/Vice-Chair, 1 GP member, 1 Executive member and 1 other clinical member (voting members) 3 Declarations/ Conflicts of Interest Chair Paper To note To note any changes to the Register of Interest and for Members to declare any conflicts of interest for agenda items 09:35 4 Draft Minutes of the meeting held on 15th Chair Paper To approve February 2020 and Action Tracker 5 Matters Arising Chair Verbal To note 09:40 6 Risk Register Chair Paper To note Items affecting all aspects of primary care functions 09:45 7 Estates Projects Lessons Learnt Claire Gunn Paper To discuss 10:05 8 Frimley ICS GP Transformation Steering Lauren Paper To discuss Group update Pennington 10:10 9 Referral Management Service update – Lauren Verbal To discuss Farnham primary care network Pennington 10:15 10 Development of primary care networks Lauren Paper To discuss and priorities for 2020/2021 Pennington 10:35 11 Quality in Primary Care Steve Clarke Paper To note 10:40 12 Primary Care Finance Report Dan Williams Paper To note 10:45 13 Any items for escalation from Primary Lauren Paper To discuss Care Operational Group Pennington 10:50 14 Forward Work Planner Chair Paper To note 10:55 15 Any other business Chair Verbal To discuss 11:00 16 Close Date of the next meeting: Wednesday 11th March 2020 0. Agenda DPCCC Public 12.02.20 v2.docx Overall Page 2 of 57
Delegated Primary Care Commissioning Committee Conflicts of Interests Register (as at 4 February 2020) First Name Surname Role Declared Interest - Name and Nature of Business Martin Ballard Clinical Director SALUS shareholder GP Advisor - Clare Park FICS Director GP Partner at Downing Street Group Practice, Farnham OOH Karl Bennett Governing Body Clinical Director and Caldicott Shareholder in SALUS Guardian Wife is senior partner at Station Road surgery, part of Surrey Heath CCG GP Partner at Oakley Health Group (previously GP Partner with Hartley Corner Surgery since 01/04/01). Governing Body Clinical Director for IT, Community and New Models of Care, End of Life Melanie Bessant Deputy Director of Quality and Nursing No interests to declare Peter Bibawy Clinical Chair Cambridge Practice (D2A) Discharge to Assess Bed assessor in Ticehurst Nursing Home, Aldershot and Hampshire. Contracted from Salus Medical. GP at the Cambridge Practice, Aldershot - Self employed Private practice with an interest in Shock Wave Therapy Wife is a psychiatrist working for Southern Health Shareholder in Salus GP Federation Emma Boswell Executive Director of Development and Patient at Jenner House Surgery Improvement Steven Clarke Governing Body Clinical Director Wife is shareholder in InsideVue – company providing ultrasound services in Farnham Lead GP for Fleetwood Lodge Care Home, Fleet Shareholder in Salus, GP Federation Financial interest in Lloyds Pharmacy, on-site pharmacy at Branksomewood Healthcare Centre Partner at GP Practice, Branksomewood Healthcare Centre Wife is a salaried GP, River Wey Medical Practice, Farnham Health Centre Steve Clarke Senior Head of Quality Board Advisor - CSL, Health Data Analysis Ann Cooper Deputy Director of Governance No interests to declare Peter Cruttenden Chairman of the Partnership Board Parish Councillor, Steep, near Petersfield, Hampshire Joanne Green Governance Manager Patient of Cambridge Practice 3. COI register (04.02.20).xls Overall Page 3 of 57
Hanne Hoff Clinical Director for Planned Care, Reducing In-reach/frailty GP at Frimley Health Foundation Trust (since 2016) Variation and Prescribing Salaried GP in Crondall New Surgery, Farnham Husband is a senior GP Partner in Crondall New Surgery OOH GP for North Hampshire Urgent Care (NHUC) (occasional) Husband is a member of the Salus GP Federation Locum GP at Upper Gordon Road Surgery, Camberley (Surrey Heath CCG and provider of the Surrey Heath Community Pain Clinic) Clinical Auditor of North Hampshire Urgent Care Honorary tutor in the department of Therapeutics at the University of Cardiff Husband is a Medical Director for NHUC Ed Palfrey Secondary Care Clinician Provides advice to Secondary Care issues Daughter is a Palliative Care Trainee Lay Member at North East Hampshire and Farnham CCG Lauren Pennington Head of Commissioning No interests to declare Margaret Scott Non Executive Director (Primary Care) Patient at the Grange Surgery North East Hampshire CCG Primary Care Commissioning Committee Sharon Ward Deputy Director of Communications and No interests to declare Engagement Oliver White Executive Place Managing Director (interim) No interests to declare NEHF Daniel Williams Head of Financial Management & Reporting Wife is a GP but works outside of the CCG boundary 3. COI register (04.02.20).xls Overall Page 4 of 57
Delegated Primary Care Commissioning Committee (DPCCC) Meeting in Public Held on Wednesday 15th January 2020 10:30 to 11:45 PCT06 Aldershot Centre for Health, Hospital Hill, Aldershot GU11 1AY Present: Margaret Scott (MS), Convenor and Non-Executive Director of the Hampshire and Isle of Wight Partnership of CCGs – Chair Lauren Pennington (LP), Head of Commissioning - Primary Care and Prevention Peter Cruttenden (PC), Non-Executive Director Ruth Colburn-Jackson (RCJ), Managing Director of North East Hampshire and Farnham CCG Ollie White (OW), Deputy Managing Director Dr Steven Clarke (SnC), Chair of the Clinical Transformation Group and Clinical Director for Primary & Planned Care Dr Hanne Hoff (HH), Clinical Director for Planned Care and Reducing Variation, Acute Services Pathways, Medicines Management Prescribing Dr Martin Ballard (MB), Clinical Director (Mental Health, PPE, Patient Engagement and Workforce, Surrey Health and Wellbeing Board, Reducing Variation - Gastroenterology), deputising for Dr Peter Bibawy Dan Williams (DW), Senior Management Accountant Dr Laura Edwards (LE), Wessex LMC Medical Director Sarah Bellars (SB), Director for Quality & Nursing, Frimley Collaborative Apologies: Emma Boswell (EB), Executive Director of Quality & Nursing Dr Peter Bibawy (PB), Medical Director & Clinical Director for Urgent & Emergency Care Dr Nigel Watson (NW), Chief Executive Wessex LMC Dr Clare Sieber (CS), Medical Director, Wessex LMC Dr Ed Palfrey (EP), Secondary Care Consultant Lisa Harding (LH), Wessex LMC In Attendance: Steve Clarke (SC), Senior Head of Quality Improvement – Item 11 Joanne Green (JG), Governance Manager Tom Allinson (TA), Delivery Team Administrator – minutes 1 Welcome and Apologies MS welcomed members of the committee and apologies were taken as detailed above. Introductions were made to Sarah Bellars, Director for Quality & Nursing, Frimley Collaborative. 2 Quoracy The meeting was deemed to be quorate. It was noted that the committee Terms of Reference were in need of review. 3 Declarations / Conflicts of Interest No declarations were made. 4 Draft Minutes of the meeting held on 20th November 2019 and Action Tracker The minutes of the previous meeting were taken as accurate and approved without amendment. Action Tracker The action tracker was then reviewed as follows: Page 1 of 5 4a. Draft Minutes DPCCC Public 15.01.20 v3 MS.DOCX Overall Page 5 of 57
September ’19 – PMS premium 2020/2021 investment consideration LP reported a positive change of direction, with Ian Pinkney working alongside locality IT leads to explore possible solutions. The possibility of looking at outsourcing work to IT companies was being explored. Action ongoing. September ’19 – Farnham Referral Management Service Action ongoing. Update in February. October ’19 – Primary Care Finance Update / Property Services Pressures DW informed members that a letter from PropCo regarding the invoicing of additional charges had been received. A risk value of around £1m was noted; however, this was mostly mitigated by the CCG’s contingency fund. DW confirmed that Finance were not prepared to pay over and beyond what was felt to be appropriate. It was agreed that the action could now close. October ’19 – Primary Care Finance Update / Projects’ Dashboard Action ongoing. Update in February. 5 Matters Arising None. 6 Risk Register Lauren Pennington led the review of the risk register, highlighting the following: Risk ID 00013 Risk was due to be fully mitigated and removed by the end of January 2020 following the successful mobilisation of online consultations in both remaining GP practices. Risk to be recommended by closure at next committee Risk ID 00016 Addition of risk regarding the ongoing Fleet Integrated Care Centre project. Due to delays caused the slow transfer of funds from HM Treasury; the project was now expected to finish in March 2021 (originally expected October 2020). The total value of the project was given to be approximately £2 million including IT costs. It was agreed that an update on progress made would come to the next meeting in February. The committee noted the update. 7 Primary Care Finance Principles LP presented the paper, asking the committee to consider approving a set of principles for use in deciding when to allow PCNs access to the forthcoming “Innovation Fund” as agreed at the previous DPCCC meeting in December 2019. These principles had been created alongside the Finance Team with the aim of creating a fair process whereby only PCNs able to demonstrate that they had met all currently commissioned projects and priorities would be able to apply for Innovation funding. SnC held that there should be an expectation that all PCNs fully utilise their estates assets before applying for funding, stressing that the Innovation Fund was not just a question of available budget but also of principle. LP further confirmed that PCNs would need to submit a formal application as part of the process. It was felt that the approval process for applications would come to the Primary Care Operational Group first, with anything contentious being escalated the DPCCC. The committee approved the principles as set out in the paper. Page 2 of 5 4a. Draft Minutes DPCCC Public 15.01.20 v3 MS.DOCX Overall Page 6 of 57
8 Frimley ICS FP Transformation Steering Group update LP introduced the update on the above, highlighting the following achievements made since the last committee: Clinical Pharmacists appointed in 4/5 primary care networks; social prescribing link workers appointed in 5/5 primary care networks; Discussions about extending first contact practitioner workforce in 2020 had commenced with PCN clinical directors and would now commence with existing providers; Draft service specifications released for consultation from NHS England; and Organisational development allocations for 2019/2020 had been confirmed for PCNs This was felt to be an area of risk, with PCNs not yet drawing down on the organisational development funding. The item was confirmed to be a priority focus over the following weeks. The committee discussed the clinical pharmacist roles, noting that some individuals would require further training before they were able to fully undertake these new roles PC voiced concerns over PCNs being required to set up a governance structure, questioning the amount of formal support they have available. It was confirmed that the committee would wait for the DES specs and the exact asks being made of PCNs going forwards to arrive first before taking any further action. The committee noted the update. 9 LCS update IP gave a verbal update on the Locally Commissioned Services – A 3 year contract comprising 19 optional services not covered by core GP contract with a budget of £2.2 million. IP confirmed that almost all of the CCG’s 20 practices had signed up and that newly commissioned services for 19/20 included a new diabetes service and improved practice reporting via a new EMIS module. The committee requested that IP share some slides to help understand the information more fully. IP further reported on current LCS issues, noting that staff coding and template was resulting in a significant expected underspend of around £250k. The Primary Care Team were currently working with the practices to update these templates and to help support the reporting process, in addition to looking back over previous erroneously submitted activity. The committee noted the update. 10 Online Consultations utilisation update IP gave a verbal update on the above, reporting that E-consult was currently live in 18 out of 20 GP practices, with the remaining two expected to go live by the end of January 2020. Members were informed that River Wey had ceased to use E-consult and were currently trialling “Ask My GP”. It was agreed that more work was needed to support practices using their currently commissioned E-consult, as there was a risk of money loss for the CCG if more practices followed suite and switched to alternate options. It was agreed that an update would come to the committee in March once more intel was available. The committee noted the update. 11 Quality in Primary Care Page 3 of 5 4a. Draft Minutes DPCCC Public 15.01.20 v3 MS.DOCX Overall Page 7 of 57
SC presented the Quality Report, and key updates were highlighted as follows: Jenner House Surgery Care Quality Commission Report Published – Good overall and Good in all domains LP and SnC were to hold meeting with practice the following week. The Cambridge Practice Care Quality Commission Report Published – September 2019; Requires Improvement overall Significant turnover in GPs (partners & salaried) Mayfield Medical Centre Care Quality Commission Report Published: Good overall SALUS now fully operational and CQC compliant The committee noted the paper. 12 Primary Care Finance Report DW gave a brief update on the above due to time constraints. Members reviewed the contents of the paper, noting an overall unmoving forecast from the previous meeting. DW further informed the committee that a 3rd appendix had been added which broke down PCN DESs. The committee noted the paper. 13 Any items for escalation from Primary Care Operational Group DPCCC decision not to support Fleet Medical Centre’s historic claim regarding care home patients (as detailed in the minutes of the meeting in public taking place 20th November 2019) had been reported back to the practice, who were in turn attempting to gather more evidence to bolster their claim. The committee agreed that the onus was now on the practice, but that the process couldn’t be allowed to go on ad infinitum and so a deadline would need to be set. The committee agreed to monitor the situation for the time being. 14 Forward Work Planner The committee noted the paper. 15 Any Other Business None. 16 Close MS closed the meeting in public at 11:45. Date of Next Meeting 12th February 2020, PCT07, Aldershot Centre for Health Page 4 of 5 4a. Draft Minutes DPCCC Public 15.01.20 v3 MS.DOCX Overall Page 8 of 57
Delegated Primary Care Commissioning Committee – Attendance Log 2019/20 8 May 2019 (Cancelled) 18 September 2019 20 November 2019 12 February 2020 16 October 2019 15 January 2020 December 2019 11 March 2020 19 June 2019 17 April 2019 17 July 2019 August 2019 Margaret Scott (Chair) A A A Peter Cruttenden A Maggie MacIsaac A D A A A A Ruth Colburn-Jackson (or Deputy) A A A A D Roshan Patel (or Deputy) A D D D D D Emma Boswell (or Deputy) A Dr Ed Palfrey A A A Dr Peter Bibawy (or Deputy) D A A A D D Dr Steven Clarke D Dr Martin Ballard A A A Dr Hanne Hoff A A A Dr Laura Edwards (Wessex LMC) A D D D A = Apologies for absence D = Nominated Deputy Page 5 of 5 4a. Draft Minutes DPCCC Public 15.01.20 v3 MS.DOCX Overall Page 9 of 57
North East Hampshire & Farnham Clinical Commissioning Group Quality Delegated Improvement primary Care Committee Commissioning Committee - Meeting in Public Rag Rating: Not Due Not Started Progressing Complete RDate of Agenda Title Summary of Action / Issue Update Assigned To Progress report / Update from RAG eMeeting Item Due previous meeting Rating fIssue NOriginally oRaised / .Updated Sep-19 18/09/2019 8 PMS premium LP to clarify intentions for the structure and Feb-20 Lauren Ongoing - struggling to recruit. 2020/2021 investment funding of the five new Digital Transformation Pennington Update in January 2020. consideration Project Manager roles before bringing back to committee for approval by Christmas. 18/09/2019 14 Farnham Referral FICS to give formal assurance to the Feb-20 Lauren Update in February 2020. Management Service committee that an alternative to the service Pennington/ would be put in place before its termination on Steven Clarke the 31st of March 2020. Nov-19 20/11/2019 9 Quality in Primary SC to organise workshop / seminar to TBC Steve Clarke Update in February 2020. Care showcase Quasar tool to Governing Body GPs. Jan-20 Do not insert rows below this line. Do not use this line to insert rows. 4b. Draft Action Tracker DPCCC Public 15.01.20 v1.xlsx Overall Page 10 of 57
Delegated Primary Care Commissioning Committee Title of Paper Risk register Agenda Item 6 Date of meeting 12th February 2020 Exec Lead Oliver White Clinical Sponsor Dr Steven Clarke Author Lauren Pennington, Head of Commissioning – Primary Care and Prevention To Approve To Ratify Strategic Purpose To Discuss Y Objective Number To Note n/a Risk Unique Risk n/a ID Executive Summary This report provides a copy of all risks under the primary care programme as stored on Verto. The following updates should be noted: Risk ID 00012 – Primary care vulnerability An additional GP practice has been added to the list of those the CCG is concerned about; bringing the total up to 12. The causes for concern are categorised as: Premises (affecting 2 GP practices) Quality (affecting 3 GP practices) Workforce (affecting 7 GP practices) Risk ID 00016 – Fleet Integrated Care Centre delay to delivery date There is no further clarity on a revised approval date for the full business case and additional work is required to agree elements of the project such as financial risk mitigation during construction stage and building ownership To note the updates on the risks Recommendations Publication Public Website Staff Website (intranet) Governance and Reporting- which other meeting has this paper been discussed Committee Name Date discussed Outcome Delegated Primary Care Monthly Risks reviewed as routine agenda item Commissioning Committee Please provide details on the impact of following aspects Equality and Quality N/A Impact Assessment Version 20 Sept 2016 6. Coversheet Risk register.docx Overall Page 11 of 57
Patient and Stakeholder N/A Engagement Financial Impact and N/A Legal implications Version 20 Sept 2016 6. Coversheet Risk register.docx Overall Page 12 of 57
North East Hampshire and Farnham CCG Corporate Risk Register Primary Care Programme Last Updated: 03/02/20 Risk ID Risk Name Description Baseline Controls in Place and Gaps in Controls and Current Direction of Mitigating Actions, Updates Target Risk Owner Next Review Assurance Assurance Travel and Additional Risk Reduction (Lead Executive) Date Plan 1) Quality, Performance & Finance 06/01/2020 - Frimley ICS has confirmed that the VAT and IT site The project costs have been brought wide upgrade costs will be met back within the £1.5m + VAT from the wave 2 funding pot. This envelope as stated in the OBC, has reduced the project funding which was approved by Frimley ICS risk to the project. The risk will in February 2019. There is a risk however remain open until final around securing the £300k VAT as the ICS is suggesting that this is an FBC approval has been received additional amount being requested from the Treasury. from the original STP bid. The cost of the project has been brought back to the original The FBC has been submitted to [PR000027] There is also an amount of £282k for £1.5m + VAT budget stated in the Frimley ICS for approval, which is Fleet Integrated Care Centre project costs 16 This risk is being addressed. 3 Improving 3 Oliver White 10/01/2020 - [00017] upgrading the IT site wide. The Fleet OBC which was approved by the expected on 9th January, but will ICC Project Team was advised, and Frimley ICS Estates Strategy be subject to Frimley Health it has been minuted that this would Group in February 2019. approval. It is on the agenda for the be funded from a separate pot of 21st January Frimley Board meeting money as it is a Frimley ICS for approval. It will then pass initiative to upgrade IT in healthcare through the NHSI/E and DH and facilities, including Fleet Community Treasury approvals process. Frimley Hospital. It now transpires that this ICS anticipate full FBC approval by may not be the case and the funding July 2020. for the IT may need to come from the original STP bid. 2) Implementing New Models of Care Page 1 of 6. Committee Risk Register Report produced 07-06-19 from Verto on : 03/02/20 at 14:19 (6).xls 6 Overall Page 13 of 57
31/12/2019 - Average utilisation has been consistent at just above 70% at a CCG level for the months of October and November 2019. Monthly activity reports are received from the providers of the Utilisation trends are not changing improved access service to The remedial action plans significantly between localities. If utilisation of the improved access monitor utilisation: agreed with providers do not appointments does not improve then appear to be having an impact on Locality Total utilisation % Pre- the aims of the service will not have • In Farnham locality the utilisation rates in lower booked utilisation % Same day been met. provider is FICS performing localities. This may be utilisation % DNA % Farnham 78 78 • In Yateley locality the because the remedial action 0 10 Aldershot 70 74 56 8 The service aims include: provider is Oakley Health Centre plans are not focussing on the Farnborough 57 63 42 8 Fleet 59 59 [PR000027] Utilisation of improved access • In Aldershot, Farnborough correct actions or it may be that 58 5 Yateley 94 96 92 2 NHUC - [00011] appointments 1. Increasing capacity in primary 12 and Fleet localities the provider is they have not yet been 12 Improving 4 Ruth Colburn-Jackson 29/02/2020 implemented. Sunday service 91 91 n/a 12 care through the introduction of Salus additional appointments The new contract with a 85% • The Sunday service is 2. Reducing the demands on Individual localities do not utilisation rate is now active and is provided by North Hampshire core primary care services, therefore appear to routinely be provided being managed through the model Urgent Care Service contributing to the sustainability of with their utilisation rates by the of care contract meetings with GP practices contracted providers and do not Salus and FICS. It has been Bi-monthly contract review 3. To commission a value for meetings are in place with engage in the conversations proposed that another review of money service provider representatives where about how these could be the service model will be utilisation rates are discussed improved. undertaken with providers to put and remedial action plans are into place the actions required to agreed. meet the utilisation rate target. Discussions are ongoing with 29/02/2020 - There is little further Although planning consent has now clear information on the revised Frimley ICS to gain clarity over been granted, there is a risk of a expected approval date for the the FBC approvals process. Up delay to the delivery of the Fleet FBC. An amended template is until now there has been Integrated Centre due to a proposed contradicting advise from the ICS required to be completed and a risk 10 month FBC approval process There is lack of clarity around the and NHSI/E. The Programme sharing workshop has been set up [PR000027] Fleet Integrated Care Centre delay to from when the FBC is tabled at the FBC approvals process. The 12 Director Ian Greggor has been 6 Improving for February where providers will 3 Oliver White 29/02/2020 - [00016] delivery date Estates Strategy Group meeting on Estates Programme Director has asked to clarify the FBC consider how to mitigate 9th January. been asked for this clarity. approvals process. unexpected financial risks during the life of the project. 3) People, Systems, and Partnerships Page 2 of 6. Committee Risk Register Report produced 07-06-19 from Verto on : 03/02/20 at 14:19 (6).xls 6 Overall Page 14 of 57
31/12/2019 - The previously Method/Group/Activity identified engagement opportunities with primary care Frequency continue. These include newly formed routes that are now Key Discussion items business as usual: Email 1. Monthly meeting with Network Clinical Directors Weekly 2. Monthly internal Network Operational Group with CCG team Sent to Practice Managers and 3. Regular bulletin for Network Lead GPs Clinical Directors with news stories, If there is insufficient engagement with GP practices in their role as training opportunities and Specific purpose of channelling members of the CCG then they will deadlines [PR000027] Insufficent Engagement with Member communication from CCG be unable to exert the influence our 9 through one source; focusing on None perceived 4 Improving 4. Monthly Network Alliance 4 Ruth Colburn-Jackson 31/03/2020 - [00004] Practices meeting with PCNs in Frimley CCG constitution provides them with business and sufficiently participate in Health and Care ICS shaping commissioning decisions. 80% of the content is from The next two months will include Commissioning Team and is focussed engagement with GP business tool and not clinically practice members on the proposed focused changes as the CCG becomes part of the Frimley CCGs collaborative. Weekly email was changed on request of practices, changes made and then overwhelming response from the practices that they did not like the changes Some medicines management content – e.g. Flu which is business as well as clinical In line with the launch of the GP Intranet – the weekly email can change to give links to Intranet rather than attach and embed documents in to the email Could link in with a monthly Clinical e-news Question: Does the weekly email need to go to all GPs? Target Bi-monthly Specific purpose of education, therefore focus on clinical issues E-News Page 3-4 times a year – on average 3 of 6. Committee Risk Register Report produced 07-06-19 from Verto on : 03/02/20 at 14:19 (6).xls Clinically content driven 6 GP Practice Forum Overall Page 15 of 57
29/02/2020 - An additional GP The following overarching If GP practices are unable to practice has been added to the list functions and programmes have mitigate areas of identified of those identified as being of been put in place by the CCG to vulnerability or risk this may have concern to the CCG. This brings the provide proactive support for GP an impact on the delivery of total to 12 GP practices. practices: commissioned services. This may mean that patients will not be able These areas of vulnerability or risk to access primary care services 1. Ongoing actions identified in the GP Practice sustainability are different for each GP practice or may be provided with a poorer and are categorised as follows: quality service. plan A regular dashboard that • Premises (affecting 2 GP 2. Access to NHS England provides up to date and relevant practices) There are currently 12 individual GP resilience programme through information; demonstrating an • Quality (affecting 3 GP practices identified as of concern to nomination by CCG – an improvement, or reduction, in additional GP practice has been practices) the CCG. These areas of statistics. vulnerability or risk are different for participating in the programme; • Workforce (affecting 7 GP each GP practice and are funding has been secured for the practices) [PR000027] 2019/2020 programme The QUASAR dashboard, Primary Care Vulnerability categorised as follows: 9 commissioned by NHS England 16 Same 4 Ruth Colburn-Jackson 29/02/2020 - [00012] 3. Quality framework for As a whole two localities have Wessex, is currently under • Premises (affecting 2 GP primary care – managed through multiple areas of identified risk. development and will fulfil this PCOG; GP practices escalate the practices) required function. Until this is fully framework as levels of concern The level of risk currently remains • Quality (affecting 3 GP available a local dashboard has are met triggering additional the same for this area although practices) been created with captures support functions from the CCG • Workforce (affecting 7 GP changes in published data and good improvements continue to 4. Practice support practices) known challenges within each GP have been achieved with multiple programme visits – annual practice. individual GP practices throughout programme of visits to each GP As a whole two localities have January. For example the contract practice where individual multiple areas of identified risk. for delivery of services at Mayfield concerns are discussed Medical Practice commenced on 5. Proactive adhoc support These risks are identified and a the 1st January 2020 with Salus when issues arise mitigating course of action agreed at Medical Services Limited. Each GP each months Primary Care practice has an associated action Additional support is available Operational Group using a GP against the identified risk which is from organisations such as practice assessment framework. being managed through Wessex Local Medical Committee. the primary care operational group. PCOG discusses each GP practice that has been identified as being of concern. Updates are provided on any change in situation and decisions made about next steps or further actions Page 4 of 6. Committee Risk Register Report produced 07-06-19 from Verto on : 03/02/20 at 14:19 (6).xls 6 Overall Page 16 of 57
If there are significant workforce 31/12/2019 - changes in individual GP practices or localities then they may not be ICS Level able to continue to deliver commissioned services or be able to Workforce projects that have implement the five year forward view commenced at ICS level for and the primary care strategy of the 2019/2020 are currently being CCG. reviewed and evaluated for Controls are now in place as part success. A number (such as Next There are 3 common scenarios of the GP Transformation Generation GP for newly qualified where this may occur: workstream of the Frimley ICS to GPs) have proven very successful identify the workforce risk in with an excellent evaluation and Scenario one - If individual GP primary care and to put in place next steps clearly identified. Others practices or localities are unaware actions to support GP practices in (such as the Maternity returners of short term and immediate mitigating this risk. Identification workforce risks and are therefore workshop) have proven less of workforce risk is limited to what Risk 1 will prove challenging to [PR000027] unable to predict and plan for successful and will not be Primary Care workforce model 12 can be predicted with particular mitigate as the risk is unknown 16 Same 6 Ruth Colburn-Jackson 29/02/2020 - [00014] them GP practices may not be able recommissioned in 2020/2021. reference to retirement ages of and unpredictable in nature to continue to deliver commissioned current staff. services or be able to implement the Areas of renewed focus are: five year forward view and the The Primary Care Programme primary care strategy of the CCG Board and Delegated Primary Care Committee will continue to • Use of apprenticeship levy Scenario two - If individual GP receive reports on the progress of • Use of advanced clinical skills practices or localities are aware of implementing these actions on a training fund short term and immediate regular basis. • Implementation of new workforce risks but are unable, or unwilling, to mitigate them in time Frimley Training Hub due to be GP practices may not be able to operational April 2020 - Training continue to deliver commissioned hubs are designed to meet the services or be able to implement the educational needs of the five year forward view and the multidisciplinary primary care primary care strategy of the CCG team, and bring together NHS organisations, community There are 5 GP practices that providers and local authorities currently have 50% or more of their • New to practice - The NHS staff currently over the age of 55: Long Term Plan committed to offering newly qualified doctors Southwood Practice 67% The Ferns and nurses entering general Medical Practice 59% River Wey practice, a two-year fellowship. Medical Practice 57% The This would offer a secure contract Wellington Practice 55% Fleet of employment alongside a Medical Centre 51% portfolio role tailored, where possible, to the aims of the There are 6 GP practices that will individual and the needs of the have 50% or more of their staff local primary care system. The New currently over the age of 55 in 2 to Practice Programme responds to years time: key areas of feedback from newly- qualified GPs/GPNs: Southwood Practice 72% The Ferns Medical Practice 69% River Wey ◦ Desire for a supportive Medical Practice 68% The transition into General Practice Wellington Practice 64% Fleet ◦ Opportunities to work Medical Centre 60% Richmond in a portfolio way Surgery 55% ◦ Learning wider skills for Scenario three - If individual GP future ways of working practices or localities are aware of Page • Aspiring leaders programme longer term workforce risks but 5 • Introduction of fully funded do not act to mitigate them in time of NB medical hot topics courses 6. Committee Risk Register 07-06-19 (6).xls Report produced from Verto on : 03/02/20 at 14:19 GP practices may not be able to 6 • New resource focussing on continue to deliver commissioned services or be able to implement the the GPN 10 point plan Overall Page 17 of 57 five year forward view and the
31/12/2019 - Online consultations If the changes outlined in the GPFV are now offered by 18 of our 20 GP are not implemented, then it is practices. 2 GP practices are yet to possible that the current model of go live (Holly Tree, and Downing primary care will not be Street Group Practice). sustainable in the future. Mobilisation is due in January 2020. There are four main elements to the Monthly utilisation is steadily GPFV that the CCG is responsible increasing and there were 4361 for delivering: • Attendance at visits in November 2019 saving an conferences, webinars and local estimated 891 appointments in • Implementation of care commissioning forums to ensure primary care. navigation and workforce the CCG understands each optimisation training component of the GPFV and how • Implementation of online it can be best delivered Regularly updated project plan consultations • Monthly GPFV assurance [PR000027] Delivery of the General Practice Five Year for the implementation and • Workforce initiatives (covered 9 6 Same 4 Ruth Colburn-Jackson 29/02/2020 - [00013] Forward View - Online consultations returns to NHS England maximisation of online in another risk) • Review of progress at consultations technology • Implementation of improved Primary Care Programme Board access (covered in another risk) • Monthly dashboard of online consultation usage There are other elements of the produced and presented to GP IT GPFV that NHS England (or other working group organisations) are responsible for delivering. For example, changes to the premises cost directions. The CCG is unable to influence the delivery of these components. The particular area of risk that has been identified for the CCG to focus on is the implementation of online consultations in all GP practices. Page 6 of 6. Committee Risk Register Report produced 07-06-19 from Verto on : 03/02/20 at 14:19 (6).xls 6 Overall Page 18 of 57
Lessons report • Fleet Integrated Care Centre • Farnborough Centre for Health (Voyager House) • Giffard Drive Surgery • NEHF CCG GP Practices 7. Lessons report 100120.PPTX Overall Page 19 of 57
Introduction This report has been produced at this time, as there have been a number of ‘what did not go well’ lessons logged. These lessons need to be acknowledged and addressed in order to ensure that they are learned from. 7. Lessons report 100120.PPTX Overall Page 20 of 57
Scope of the report • The report looks at the lessons which apply to each of the projects named, together with lessons which have affected a number of Primary Care Premises projects. It also includes lessons in relation to general GP Practice projects underway within the NEHF CCG. • The lessons fall into a number of categories including project management, technical advice, scope, finance and communications & engagement. 7. Lessons report 100120.PPTX Overall Page 21 of 57
Lessons - What did not go so well - Project Management Lesson – • Clarity around CCG Project Manager (PM) and Hampshire LIFT (HLL) roles Impact - • Stakeholders confused as to who is leading the project • HLL taking lead on the design, resulting in the project not remaining within scope and budget. Recommendation – • Agree clarity of each role • A project has one project manager • HLL role is that of Technical Advisor and appropriate ID is worn to that effect 7. Lessons report 100120.PPTX Overall Page 22 of 57
Lessons - What did not go so well – Project Scope Lesson – • Lack of clear definition of the project scope with a clear defined area being signed off, e.g. design an ICC from which to deliver an Integrated Care Service model. Impact – • Scope creep resulting in project budget creep and delay in project delivery. Recommendation – • Define the scope of the project at an early stage. Understand what is on the provider's wish list/nice to haves. Scope differs from an objective - i.e. deliver an ICC. 7. Lessons report 100120.PPTX Overall Page 23 of 57
Lessons - What did not go so well - Finance Lesson Impact Recommendation Accuracy of project costs - Project going over budget, hidden costs. All financial decisions to be agreed by a committee, Commitments made to funding Transparency is lost. Finance is overcommitted. explicitly, for pre-construction/design costs, incl. by individuals not by a VAT & fees. committee HLL management of project fees PM reliant on SBS system to keep track of PM to hold spreadsheet of project finances. A and invoicing finances template has been provided by finance team. Lack of understanding of costs Architect produces designs which are outside of Estates Advisor/Technical Advisor to provide of design features, fees the project budget. advice. QS to ensure estimated budget is on track. Legitimate extra costs i.e. VAT & Unless all costs are identified early in the project Committee to consider project costs before IT not identified early enough in there is a risk that the project may need to be funding bid made. Clarity needed around whether the project aborted due to lack of funding. net or gross figures are used in a funding bid. Lack of understanding around Results in misunderstanding when submitting bids. Finance team to provide support before a bid is reclaiming VAT Also affects the project budget planning. submitted. Architectural aspirations versus Architectural designs which are unaffordable to Emphasis should be placed on delivering designs economic challenges deliver for the most economical price. 7. Lessons report 100120.PPTX Overall Page 24 of 57
Lessons - What did not go so well - Finance contd. Lesson Impact Recommendation Tender costs have all returned above the Value engineering has had to be carried out, Estates Advisor/QS/Relevant Person to expected costs resulting in the need for additional design support the design stage. Architects to be costs to redraw plans. given a clear remit to provide the best possible design for the lowest price. GPs reveal they cannot make the financial Project completion is put at risk. CCG having Never assume a practice can afford a project. commitments, including new charges as a to source additional finance to support the Reach early understanding of practice result of a building move or extension, too project once money has been spent on financial commitments. late in the project architects drawings etc. Never assume, should it be required, The existing building owner would be Support should be provided to building existing buildings will sell when owners are responsible for the mortgage and running owners to help them assess their estate moving to a new healthcare facility. costs of the existing building, even if they financial position. move into a new building. 7. Lessons report 100120.PPTX Overall Page 25 of 57
Lesson - What did not go so well - Technical Advice Lesson – • The challenge of implementing Industry Standards in existing buildings Impact – • Expensive and challenging to implement industry standards in an existing and, or old building. This impacts the project budget and delivery timescale. Recommendation – • Work with a QS/Technical Advisor and Lead Designer to understand the implications and any possible effect on the project budget. We need scheme and design first to feel more confident on the required budget as a standard £2k per sq m for refurbishment may not be sufficient. 7. Lessons report 100120.PPTX Overall Page 26 of 57
Lessons - What did not go so well - Change Requests Lesson – • Changes to any element of the project including scope not documented throughout the project Impact – • Project incurring scope creep and over budget Recommendation – • Define scope carefully. • Log each change to scope, use identification, implication and implementation methodology. 7. Lessons report 100120.PPTX Overall Page 27 of 57
Lessons - What did not go so well - Planning Application Lessons – • Challenges by Conservation Officer • Surveys can take longer than expected • Limited informal/formal pre-planning engagement with Council led to delay in achieving planning approval Impact – • A delay in the planning application process • Changes to design plans Recommendations – • Consider pre-planning consultation. • All surveys to be commissioned with sufficient time. Check previous planning applications on a property for previous experience. 7. Lessons report 100120.PPTX Overall Page 28 of 57
Lessons–What did not go so well – IT Requirements Lesson – • Funding not guaranteed for IT requirements of a new build/extension with an increase in staff members involved in the outcome of the project Impact – • It is not possible to add additional staff to an IT system which is already at maximum capacity. IT upgrade maybe required site wide as it is not viable to just upgrade a specific area in an existing building. Recommendation – • Funding to be agreed by a committee and written confirmation of this logged. 7. Lessons report 100120.PPTX Overall Page 29 of 57
Lessons - What did not go so well - Communication & Engagement Lesson – • Providers not prepared for changes to services and business. Impact – • Patients complaining about lack of communication around changes • Providers receiving complaints from patients Recommendation – • Keep providers well informed of any changes to service or likely changes to business at an early stage. • Keep communications with patients up to date. 7. Lessons report 100120.PPTX Overall Page 30 of 57
Delegated Primary Care Commissioning Committee Frimley Integrated Care System GP Transformation Steering Group update Title of Paper Primary Care Network Update Agenda Item 8 Date of meeting 12th February 2020 Exec Lead Oliver White Clinical Sponsor Dr Steven Clarke Author Lauren Pennington, Head of Commissioning – Primary Care and Prevention To Approve To Ratify Strategic Purpose To Discuss Y Objective Number To Note n/a Risk Unique n/a Risk ID Executive Summary Frimley Integrated Care System (ICS) GP Transformation Steering Group update 1. Primary Care Network Update (PCN) The Network Contract Directed Enhanced Services (DES) commenced on the 1st July 2019. Since the last update to this Committee the following has been achieved: Population health management training for PCNs has commenced with each PCN sending representation; Response to draft service specifications released for consultation from NHS England submitted; Continued engagement and mobilisation of the Mental Health Integrated Community Services in Aldershot and Farnham PCNs; and Organisational development allocations for 2019/2020 have started to be accessed by PCNs. Common themes when accessing this allocation are: Leadership, planning and partnerships; and Integrating care Areas that are not yet being focussed on are: Managing resources Working with people and communities Version 20 Sept 2016 8. Frimley ICS update.docx Overall Page 31 of 57
Recommendations To review the contents of this update Publication Public website Staff website (intranet) Governance and Reporting- which other meeting has this paper been discussed Committee Name Date discussed Outcome Delegated Primary Care Regular update provided to Committee Monthly Commissioning Committee members Please provide details on the impact of following aspects Equality and Quality N/A Impact Assessment Patient and Stakeholder No new updates Engagement Financial Impact and No new updates Legal implications Version 20 Sept 2016 8. Frimley ICS update.docx Overall Page 32 of 57
Delegated Primary Care Commissioning Committee Title of Paper Development of primary care networks and priorities for 2020/2021 Agenda Item 10 Date of meeting 12th February 2020 Exec Lead Oliver White Clinical Sponsor Dr Steven Clarke Author Lauren Pennington, Head of Commissioning – Primary Care and Prevention To Approve To Ratify Strategic Purpose To Discuss Y Objective Number To Note n/a Risk Unique n/a Risk ID Executive Summary The NHS Operational Planning and Contracting Guidance 2020/2021 continues to emphasise the growing role of primary care networks (PCNs) in successful health and care systems. This brief presentation aims to trigger the Committee to consider the Clinical Commissioning Groups role in supporting the achievement of this national aspiration; along with a broader consideration as to our role in supporting the resilience of primary care. To review the contents of this presentation and provide a steer on next Recommendations steps Publication Public website Staff website (intranet) Governance and Reporting- which other meeting has this paper been discussed Committee Name Date discussed Outcome Delegated Primary Care Regular update provided to Committee Monthly Commissioning Committee members Please provide details on the impact of following aspects Equality and Quality N/A Impact Assessment Patient and Stakeholder No new updates Engagement Version 20 Sept 2016 10. Networks future.docx Overall Page 33 of 57
Financial Impact and No new updates Legal implications Version 20 Sept 2016 10. Networks future.docx Overall Page 34 of 57
DELEGATED PRIMARY CARE COMMISSIONING COMMITTEE Title of Paper Monthly Primary Care Quality Update Agenda Item 11 Date of meeting 12 February 2020 Exec Lead Clinical Sponsor Dr Peter Bibawy Author Steve Clarke, Senior Head of Quality Improvement Purpose To Approve Strategic To Ratify Objective To Discuss X Number 1 To Note Risk Quality in Primary Care Unique CR-31 Risk ID Executive Summary Please see below key GP practice updates for November 2019; Jenner House Surgery – Level 3 • Care Quality Commission Report Published – Good overall and Good in all domains • List Size Update - Reduction continues to slow but registered numbers still reducing • GP Patient Survey 2019 – 73% describe their overall experience of this GP practice as good (CCG 85%, National 83%) • Practice escalated to Level 3 on the Practice Assurance Framework • January 2020 – CCG Primary Care leads met with partners & practice manager. Requested evidence regarding process improvements and have instigated a monthly meeting to support and assure progress. Cambridge Practice – Level 2 • Care Quality Commission Report Published – September 2019; Requires Improvement overall • List Size: 1% reduction 2018 to 2019 (202) • Significant turnover in GPs (partners & salaried) • January 2020 – CCG quality lead meeting with Practice Manager and Deputy Practice Manager. Good progress and almost complete on all areas highlighted by CQC. Focus on describing a practice governance structure. Mayfield Medical Centre – Level 2 • 31 January 2019 – Care Quality Commission Report Published: Good overall • GP Patient Survey 2019 – 52% describe their overall experience as good (CCG 85%, National 83%). • The Clinical Commissioning Group continues to support the practice in seeking a sustainable model for delivery of primary care via the Operational Management Board. • November 2019 – Operational Management Board continues to support work leading in to new contract start in January 2020 and future planning. Progressing well. • January 2020 – Transfer of contract has taken place with Salus now responsible. Operational Management Board continues on a monthly basis with Salus now chairing Version 20 Sept 2016 11. DPCCC Primary Care QualityFeb 2020.docx Overall Page 35 of 57
Holly Tree Surgery – Level 2 • Care Quality Commission Report Published 20th December 2018 – Rated as ‘Requires Improvement’ overall and ‘Requires Improvement’ for Safe, Effective & Well-led. Practice have submitted action plan to Care Quality Commission. • January 2020 – Practice receive ‘Good’ overall Care Quality Commission report (with Requires Improvement for Well-led) • Practice Support Programme Visit 12th February 2020 Wellington Practice – Level 2 • Care Quality Commission Report Published 23rd October 18: Practice now rated Good overall with Requires Improvement for Effective (with an improvement notice). To monitor and support on-going work to address requirements in this domain. • January 2020 – Registered as new provider with Care Quality Commission; to carry over previous rating due to continuity of existing partner Recommendations Review Publication Public Website Staff Website (intranet) X Governance and Reporting- which other meeting has this paper been discussed Committee Name Date discussed Outcome PCOG 05/02/2020 Update report to DPCCC Please provide details on the impact of following aspects Equality and Quality N/A Impact Assessment Patient and Stakeholder N/A Engagement Financial Impact and Legal N/A implications Version 20 Sept 2016 11. DPCCC Primary Care QualityFeb 2020.docx Overall Page 36 of 57
Delegated Primary Care Commissioning Committee Title of Paper Primary Care Finance Report Agenda Item 12 Date of meeting Wednesday 12th February 2020 Exec Lead Ollie White Clinical Sponsor N/A Purpose To Approve Strategic To Ratify Objective To Discuss Number D – Financial Sustainability To Note X Risk None stated Unique N/A Risk ID Executive Summary The Primary Care Finance Report is a monthly report that details the current financial position for the Delegated Primary Care Commissioning function, as well as all other Primary Care budgets. This is the report for month 9 19/20, and the key points to note are as follows: As at month 9 the CCG is reporting a YTD favourable position of £334k and a forecast underspend for 19/20 of £361k for all Primary Care budgets. Prescribing is showing a YTD overspend of £483k and a forecast adverse variance of £371k which is driven from potential pressures in Cat M and NCSO. The delegated budget is currently showing a YTD underspend of £98k which is attributable to the Network DES due to the Social Prescribing and Clinical Pharmacist posts being currently vacant. However, it is forecasted that the delegated budget will breakeven due to uncertainty regarding locum costs and premises expenditure, so it has been deemed prudent to take this into account and assume a breakeven position at this stage. There is a lot of flexibility built into the delegated budget, particularly around QOF, list size growth and enhanced services which could present the CCG with an opportunity that maybe realised in future months. This would help mitigate risks within this budget such as maternity/sickness claims and premises costs. The Locality Contract budget is forecasted to underspend by (£380k) due to delays with the Same Day Access Service in Aldershot, Farnborough and Fleet. It has been reported that there could be a large underspend on LSCs for 19/20 based on low levels of activity. However, due to some data quality concerns a prudent approach has been taken not to report an underspend of any sort until a data exercise/audit has been completed. As requested at the last Committee meeting there is a new table included in the paper (Appendix 3) which shows a breakdown of the PCN DES. Prescribing is now showing a YTD overspend of £483k, which is a deterioration from the previous month. However, this is due to an issue with budget profiling, as the month 7 expenditure was in line with forecast expectations and therefore the year end forecast has remained in the same region to what was reported in month 7 (M7: £350k overspent vs M9: £371k overspent). It is worth noting that the forecast still includes a prudent amount of risk regarding anticipated Cat M cost pressures and potential winter pressures/growth rate. Due to the uncertainty with prescribing and the fact that the data is 2 months in arrears there is every possibility that this may fluctuate, but £371k feels sensible to note at this stage and will only be reduced once we have further certainty regarding these potential pressures. Further GP Forward View allocation has now been received and these additional amounts are included in table 3. The additions relate to Admin & Clerical Training, Infrastructure and Resilience, and Primary Care Networks. Page 1 of 9 12. Primary Care 2019-20 (Month 10).doc Overall Page 37 of 57
A £2.8m QIPP has been set for prescribing in 2019/20, but it is too early in the year to predict whether or not this will be achieved. However, the YTD trend would suggest that this will be challenging due to the anticipated pressures, particularly regarding Category M. Recommendations The DPCCC are recommended to note the content of this report Publication Public Website X Staff Website (intranet) Please provide details on the impact of following aspects Equality and Quality None stated Impact Assessment Patient & Stakeholder None stated Engagement Following the 18/19 year end audit no issues were raised regarding our controls, Financial Impact and processes and procedures, as well as our accrual methodology regarding Legal implications delegated primary care commissioning. Governance and Reporting- which other meeting has this paper been discussed Committee Name Date discussed Outcome N/A N/A N/A Page 2 of 9 12. Primary Care 2019-20 (Month 10).doc Overall Page 38 of 57
Primary Care Monthly Finance Report Summary Month 9 reporting reflects the current 19/20 performance and forecast outturn for each element of the Primary Care Delegated budget, as well as all the other Primary Care Commissioning budgets and Prescribing. The CCG is currently reporting an underspend of (£98k) from the Primary Care Delegated budget, with a favourable variance of (£284k) from within the other Primary Care Budgets and an adverse variance of £483k in prescribing. The forecasted outturn of £390k favourable for Primary Care, nearly all comes from the Locality Contracts due to delays regarding Same Day Access. The £371k forecast overspend in prescribing is as a result of anticipated Cat M cost pressures in particular. Summary of all Primary Care Budgets Table 1 Primary Care Budgets 2019/20 YTD Full Year Full Year Full Year YTD YTD Variance Forecast Forecast Budget Budget Actual (Under)/Over Spend (Under)/Over £000K £000K £000K £000K £000K £000K Delegated Primary Care 28,665 21,013 20,915 (98) 28,665 0 Local Service Contracts 2,159 1,619 1,617 (3) 2,159 0 Primary Care Development 434 325 322 (3) 424 (10) 31,258 22,957 22,854 (104) 31,248 (10) GP IT 832 581 629 48 832 0 Locality Contracts 3,091 2,318 2,066 (252) 3,091 (380) GP Forward View Investments 2,387 1,524 1,498 (26) 2,387 0 6,309 4,423 4,193 (230) 6,309 (380) Out Of Hours 2,273 1,683 1,683 (0) 2,273 0 2,273 1,683 1,683 (0) 2,273 0 PRIMARY CARE: GRAND TOTAL 39,841 29,063 28,730 (334) 39,831 (390) Prescribing 31,548 23,658 24,141 483 31,919 371 Page 3 of 9 12. Primary Care 2019-20 (Month 10).doc Overall Page 39 of 57
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