Mobile workforce management software solutions - Empowering the evolving workforce with an end-to-end framework
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Mobile workforce management software solutions Empowering the evolving workforce with an end-to-end framework
© 2013 Dell, Inc. ALL RIGHTS RESERVED. This document contains proprietary information protected by copyright. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording for any purpose without the written permission of Dell, Inc. (“Dell”). Dell, Dell Software, the Dell Software logo and products—as identified in this document—are registered trademarks of Dell, Inc. in the U.S.A. and/or other countries. All other trademarks and registered trademarks are property of their respective owners. The information in this document is provided in connection with Dell products. No license, express or implied, by estoppel or otherwise, to any intellectual property right is granted by this document or in connection with the sale of Dell products. EXCEPT AS SET FORTH IN DELL’S TERMS AND CONDITIONS AS SPECIFIED IN THE LICENSE AGREEMENT FOR THIS PRODUCT, DELL ASSUMES NO LIABILITY WHATSOEVER AND DISCLAIMS ANY EXPRESS, IMPLIED OR STATUTORY WARRANTY RELATING TO ITS PRODUCTS INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL DELL BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF INFORMATION) ARISING OUT OF THE USE OR INABILITY TO USE THIS DOCUMENT, EVEN IF DELL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Dell makes no representations or warranties with respect to the accuracy or completeness of the contents of this document and reserves the right to make changes to specifications and product descriptions at any time without notice. Dell does not make any commitment to update the information contained in this document. About Dell Dell Inc. (NASDAQ: DELL) listens to customers and delivers worldwide innovative technology, business solutions and services they trust and value. For more information, visit www.dell.com. If you have any questions regarding your potential use of this material, contact: Dell Software 5 Polaris Way Aliso Viejo, CA 92656 www.dell.com Refer to our Web site for regional and international office information.
Table of contents Introduction IV Challenges V BYOD: Supporting a wide range of devices VI Data security: Protecting critical enterprise information VI Application modernization: Delivering applications on an array of devices VI Solutions VII Desktop virtualization VIII Secure mobile access VIII Mobile network security IX Mobile endpoint security IX Mobile endpoint management X Case studies XI Simplifying identity and access management XII Challenge XII Solution XII Results XII Ensuring the right access at the right time XII Challenge XII Solutions XII Results XII Conclusion XIII
Introduction
Balancing user freedom
with IT control
As organizations expand their mobile workforces, IT groups must find new The right solution for an effective BYOD foundation depends on customer
ways to support a growing and diverse collection of mobile computer needs, current infrastructure, risk tolerance and overall business strategy.
systems and devices without adding costs, increasing complexity, or
sacrificing security. Employees now expect freedom of choice in device Dell mobile workforce management software solutions can help
support, so IT groups must work to enhance user flexibility, promote organizations address the key challenges of building this foundation and
productivity and provide secure access—anytime, anywhere—to deliver applications for improved end-user productivity while optimizing
information that employees require—all while maintaining tight control of infrastructure investments. These solutions let organizations provide
sensitive corporate information. access to enterprise information and resources for employees using a
wide variety of devices and configurations. They help simplify a full range
The expanding bring-your-own-device (BYOD) trend makes that mission of administrative tasks, from asset discovery and software provisioning to
more difficult, however. IT groups must support a broad array of platforms, patch management and policy enforcement. And they help ensure security
operating systems and configurations. They also need solutions designed by enabling administrators to effectively manage identities and access
to help streamline administrative tasks, deliver the right content and while protecting the network from intrusions. Dell mobile workforce
applications to the right people, and keep business information secure—all management solutions balance user freedom and IT control.
while keeping costs down.
To enable the mobile workforce with a solid and flexible BYOD approach,
organizations must:
• Define IT policies and acceptable devices
• Protect data while securing and managing the infrastructure
• Empower the workforce with access to data anytime, anywhere
IV Mobile workforce management solutions | 2013 Dell. All rights reserved..Challenges V Mobile workforce management solutions | 2013 Dell. All rights reserved.
BYOD: Supporting a wide range of devices these hotspots are not always secure and may introduce additional risks.
The BYOD trend presents new challenges for IT groups, which must For the IT group, this access presents a difficult challenge of balancing
support a much wider variety of end-user devices than ever before. gateway security and control with network performance and system
Consumer devices are flooding into business settings, challenging complexity.
IT groups to respond quickly with a robust platform that meets all
requirements and helps maintain user productivity without compromising
Application modernization: Delivering applications on an array
network security or without exposing the network to potential of devices
cyberthreats.
To deliver applications on an array of devices, organizations need to
Companies allow employees to use personal devices in part to help ensure that mobile and remote employees can access key business
improve productivity and job satisfaction. Mobile smart devices are applications on a wide variety of devices, with an array of screen sizes
driving a new workplace paradigm that fosters collaboration anytime and and operating systems. Provisioning applications to multiple devices on
anywhere, and enhances communication through social networking and multiple platforms outside the enterprise can be time-consuming and
online presence. The use of personal devices also enables organizations to require varied areas of expertise. The challenge is not just to find ways to
embrace the concept of virtual teams, leveraging geographically dispersed adapt applications to these new environments and deliver a robust user
talent working in different time zones. experience, but also to track and monitor application performance without
adding costs and complexity.
IT groups need efficient ways to conduct a full range of management
tasks on these diverse devices, from provisioning business applications
to installing security patches. At the same time, IT groups must be able
to sustain compliance with regulations such as the Health Insurance
Portability and Accountability Act (HIPAA), Payment Card Industry (PCI)
regulations and the Sarbanes-Oxley Act (SOX). Digital rights management
and software licensing issues can add layers of device management
complexity.
Data security: Protecting critical enterprise information
With this new mobile workplace paradigm comes the need for even
greater data security to protect critical enterprise information. Cloud-
based applications allow greater flexibility for workers on the go, but they
also introduce new data security risks. With mobile and remote employees
accessing business applications and data beyond the firewall, organizations
must take extra steps to protect data residing on devices as well as data in
transit. Most employees think it is someone else’s responsibility to protect
corporate information.
Organizations must also protect the company network, ensuring that
malware, viruses and other threats cannot enter through these mobile
devices. Mobile workers often use public WiFi hotspots to access data—but
VI Mobile workforce management solutions | 2013 Dell. All rights reserved.Solutions VII Mobile workforce management solutions | 2013 Dell. All rights reserved.
Desktop virtualization information and systems. Secure Sockets Layer (SSL) virtual private
Dell software solutions for desktop virtualization can help you simplify network (VPN) platforms for large businesses provide complete, secure
implementation and management of desktop virtualization no matter mobile access for up to 20,000 concurrent mobile enterprise users from
what virtualization model—or models—you choose. Deploy a hosted a single appliance while controlling costs and complexity. Employees and
virtual desktop infrastructure (VDI), offline/local VDI, Terminal Server/RD extranet business partners gain secure, client—or clientless—access to the
Session Host (TS/RDSH) solution, or a blended model that matches the resources they need from virtually any device, anywhere.
right technologies to individual user needs. You can take advantage of
monitoring and management capabilities that help optimize performance SSL VPN platforms for small and medium businesses (SMBs) offer powerful,
and ensure a robust user experience. easy-to-use and cost-effective secure remote access solutions. You
Dell solutions include capabilities that help you accelerate deployment and can enable users to easily and securely access e-mail, files, intranets,
simplify ongoing management. For example, the Desktop Cloud capability applications, remote desktops, servers and other resources on the
helps speed deployment of virtual desktop environments of any size using corporate local area network (LAN) from any location through a standard
the free Microsoft® Hyper-V® Server. Web browser.
With Web single sign-on and strong authentication solutions, you can
"Dell solutions for secure mobile access provide a single user identity for each authorized user to simplify access
across devices and platforms. Give employees, customers and partners
facilitate anywhere access to simple browser-based access to Web resources while protecting systems
and information. Select solutions that enhance security with two-factor
corporate resources while helping you and multifactor authentication.
to ensure tight security for your Dell also offers solutions that enable mobile IT administrators to securely
information and systems." access critical applications and Dell solutions from a mobile device. Your
administrators can respond rapidly to issues even when they are not
on-site. Alerting and reporting capabilities help them make informed
With Dell solutions, you can easily add diagnostics, rich visualization and decisions. Secure connections, authentication capabilities and additional
reporting to virtual desktop management. Access real-time and historical controls help prevent authorized access.
data from Dell vWorkspace™ VDI and TS/RDSH implementations to
optimize performance. Use analytics and diagnostic capabilities to identify Related products:
and resolve issues before they affect users.
• Dell SonicWALL™ Aventail™ E-Class Secure Remote Access (SRA)
Related products: • Dell SonicWALL Secure Remote Access (SRA) Series
• Quest Mobile IT
• vWorkspace™ • Quest One User Identity Management
• Foglight™ for Virtual Desktops • Defender™
• Webthority™
Secure mobile access
Dell solutions for secure mobile access facilitate anywhere access to
corporate resources while helping you to ensure tight security for your
VIII Mobile workforce management solutions | 2013 Dell. All rights reserved.Mobile network security Security and analytics management
Dell network security solutions help you secure your network while Dell offers management and reporting solutions to help simplify security
sustaining performance and simplifying management. solution administration and analytics reporting. With these solutions, you
can centralize management of security policies and appliance-based
Next-generation firewall solutions. Use real-time monitoring and alerting capabilities to optimize
Next-generation firewall solutions allow you to implement a the performance, utilization and security of your network.
comprehensive layer of defense that combines gateway anti-virus, anti-
spyware, intrusion prevention, content filtering and application intelligence
with real-time traffic visualization and inspection. These solutions scan
every byte of every packet for the deepest level of network protection. You "Next-generation firewall solutions scan every byte
can scale to extend state-of-the-art security to growing and distributed
enterprise networks.
of every packet for the deepest level of network
protection, regardless of the ports and protocols.”
Unified threat management
Unified threat management solutions are designed for small businesses,
retail deployments, government organizations, remote sites and branch
offices. These solutions allow you to move beyond consumer-level Related products:
products with a solution that combines gateway anti-virus, anti-malware,
intrusion prevention, content/URL filtering and application control • Dell SonicWALL SuperMassive™ Series
capabilities along with broad mobile platform support for laptops, • Dell SonicWALL E-Class Network Security Appliance (NSA) Series
smartphones and tablets with the SSL VPN client and Mobile Connect. • Dell SonicWALL NSA Series
• Dell SonicWALL TZ Series
Clean wireless • Dell SonicPoint-N Series
Dell wireless security solutions can deliver outstanding performance • Dell SonicWALL WAN Acceleration Appliance (WXA) Series
for employees, customers and corporate visitors while protecting • Dell SonicWALL Global Management System
the corporate network. Plug-and-play deployment and centralized • Dell SonicWALL Scrutinizer
management of access devices allow you to provide the connectivity that • Dell SonicWALL Analyzer
users expect while avoiding administrative complexity. Clean Wireless
combines Next-Generation Firewall solutions with high-speed wireless to
Mobile endpoint security
make sure wireless traffic is scrutinized with the same intensity as wired
network traffic. As organizations increasingly support and facilitate mobile productivity,
maintaining tight security must be a top priority. Dell solutions for mobile
WAN acceleration endpoint security can help protect mobile endpoint devices and company
Dell also offers solutions designed to improve WAN application resources while streamlining management. You can address potential
performance and enhance the end-user experience for distributed problems and maintain compliance with internal and external regulations.
organizations with remote and branch offices. You can reduce application Protect endpoints from threats by making sure anti-virus and anti-spyware
latency and conserve bandwidth by transmitting only new and changed software are always up-to-date.
data across the network. Combine with firewall security, application
intelligence and control service capabilities to optimize performance. An appliance-based solution helps you uncover and remediate endpoint
security problems rapidly. You can scan endpoint systems to identify
IX Mobile workforce management solutions | 2013 Dell. All rights reserved.vulnerabilities, enforce compliance with company policies and create tablets, laptops and desktops running a wide variety of operating systems
a complete audit trail. Reduce risks while minimizing the potential for and virtual platforms, all from a centralized console.
downtime caused by infections and other breaches. The appliance-based
approach helps simplify deployment and management while controlling Appliance-based solutions can help accelerate endpoint deployments
the costs of security audit and enforcement. while reducing costs and complexity. You can automate a wide range
of deployment functions, from discovery and imaging to upgrades and
An enhanced endpoint security solution allows you to protect servers, system repairs. Provision Microsoft Windows and Mac platforms from a
desktops and laptops from a growing number and increasingly diverse single, centralized administrative console. An easy-to-use, Web-based
range of threats, from viruses and spyware to spam and phishing attempts. interface enables administrators of all levels to handle deployment tasks.
Working with next-generation firewalls, the anti-virus and anti-spyware A solution designed for tablets and smartphones can help simplify
solution helps ensure that all endpoints have the latest versions of anti- provisioning and security policy enforcement on those devices. Manage
virus and anti-spyware software installed and active. An anti-spam solution corporate and personal devices while protecting sensitive business content
provides client-based anti-spam and anti-phishing protection for Microsoft on all devices. Adopt a platform that enables you to manage these mobile
Outlook®, Outlook Express, or Windows® Mail e-mail clients on Microsoft devices alongside laptops, desktops, servers and virtual machines.
Related products:
"An enhanced endpoint security • Dell KACE Systems Deployment Appliance
solution allows you to protect servers, • Dell KACE Mobile Management Appliance
desktops and laptops from a growing
number and increasingly diverse
range of threats."
Windows–based desktops or laptops.
Related products:
• Dell KACE™ Systems Management Appliance
• Dell SonicWALL endpoint security
Mobile endpoint management
To support the BYOD trend, IT groups must find efficient ways to provision
business applications, install security patches and ensure compliance with
company and government regulations. Dell solutions for mobile endpoint
management can help you discover, provision, upgrade and secure mobile
devices easily, accurately and cost-effectively. Manage smartphones,
X Mobile workforce management solutions | 2013 Dell. All rights reserved.Case studies XI Mobile workforce management solutions | 2013 Dell. All rights reserved.
Simplifying identity and • Provided a business-driven, security- and compliance-optimized, and
future-proofed IAM solution
access management
Ensuring the right
Challenge
One of the leading integrated natural gas companies in the United States
wanted to reduce the costs and complexity of its identity and access
access at the right time
management (IAM) solution. To better support its mobile workforce, the
company wanted to add an access request capability that was lacking in Challenge
its existing remote access system. A prominent nonprofit organization for community-based care in
Miami and the Florida Keys wanted to streamline access to enterprise
information for its mobile and remote workers while ensuring the right
level of access to the right person. The organization needed to protect
"Identity intelligence capabilities offer... extremely confidential data, including birth documents, Social Security
numbers and personal health information (PHI).
the 360-degree visibility and complete
Solutions
control that results from the next- The organization deployed a Dell SonicWALL E-Class Network Security
generation, object-based approach..." Appliance (NSA) solution at its headquarters, as well as three NSA
appliances at remote site locations and 16 SonicPoint-N wireless access
points. To provide dedicated secure remote access, the agency deployed
a SonicWALL Aventail E-Class Secure Remote Access (SRA) appliance.
Solution Results
The company decided to implement the Quest One Identity Solution • Gained a secure platform that lets users connect using their own
from Dell to help substantially simplify tasks and reduce costs. Identity devices while enabling the organization to offer new solutions
intelligence capabilities offer the access request functionality that the • Simplified management for the organization’s administrators
company wanted, together with the 360-degree visibility and complete
control that results from the next-generation, object-based approach of
Quest One Identity Manager.
Results
• Secured the entire population of Unix and Linux systems efficiently
through Microsoft Active Directory®
• Deployed self-service capabilities for end users and managers through
both the Quest One Identity Manager and Password Manager offerings,
further simplifying administrative tasks and supporting end-user preferences
XII Mobile workforce management solutions | 2013 Dell. All rights reserved.Conclusion Dell end-to-end mobile workforce management Organizations need ways to efficiently manage a wide range of devices so employees can choose the device that works best for them and optimize the infrastructure for a dynamic, seamless end-user experience. At the same time, IT groups must be able to protect data from the edge to the data center, and develop and deliver apps for improved end-user productivity and the bottom line. Dell offers an extensive portfolio of mobile workforce solutions that can help organizations meet these and other challenges in supporting a mobile workforce. Built for flexibility and scalability, Dell mobile workforce solutions allow organizations to effectively and efficiently empower the mobile workforce while preparing for future change and growth. Designed to streamline IT provisioning tasks and support business needs, Dell solutions can also help organizations simplify administration even as IT environments expand and BYOD numbers grow. Dell works with organizations to determine the right solution based on needs, current infrastructure, risk tolerance and overall business strategy. For more information about Dell software solutions, contact your Dell sales representative or visit: www.software.dell.com. XIII Mobile workforce management solutions | 2013 Dell. All rights reserved..
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