Mobile again. booklet Getting you - Three Cover Insurance Policy Document.
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Ask a member of staff for details or see page 2 of this Getting you booklet mobile again. Three Cover Insurance Policy Document.
Welcome. This booklet contains the full terms and conditions of your policy. If there’s something you want to know about Three Cover, you’ll find it amongst these pages, things like: • What you’re covered for • What you need to do when making a claim • What happens after you’ve made a claim • Reasons why a claim may not be accepted • Important things you need to do regarding your policy e.g. letting us know if your personal or product details change • The process for making a complaint Please read through and keep it in a safe place along with your Certificate of Insurance.
Policy Summary
Main Benefits - You’re covered worldwide
This table provides details of what’s covered depending on the product and the insurance cover type you’ve
purchased. The details of the insurance cover type and registered product will be confirmed on your Certificate
of Insurance.
Three Cover Mobile Device USB Modem USB Modem
Table of Benefits Insurance Insurance and Laptop Insurance
Depending on which product
One Mobile One USB Modem & Laptop
you purchase, you’re covered
Phone or Tablet One USB Modem (plus SIM card and accessories)
worldwide for the cost of
(plus SIM (plus SIM card and
repair or replacement (if a
card and accessories)
repair cannot be made), in
accessories)
the event of: USB Modem Laptop
Loss ✔ ✔ ✔ ✘
Theft ✔ ✔ ✔
Accidental Damage ✔ ✔ ✔
Liquid Damage ✔ ✔ ✔
Malicious Damage ✔ ✔ ✔
Electrical and
Mechanical Breakdown ✔ ✔ ✔
Please note: for the purposes of this table, we have defined the registered products as ‘mobile phone’, ‘tablet’, ‘USB
modem’ and ‘USB modem & Laptop’. Throughout the rest of this booklet, they will be referred to as the ‘product’.
✔ The registered product must be your property and responsibility, but may be used by
an authorised user (someone who you authorise to use the product and accessories
Important in accordance with the policy terms and conditions).
✔ You can claim for your accessories that were involved in the same incident as the
product, or any accessories that are no longer compatible with a replacement item
provided as a result of a successful claim, up to a combined total of £300 per claim.
✔ If an incident occurs to your product and applicable accessories while you or the
authorised user are abroad, repair or replacement will be arranged upon return to
the UK. Please make sure you report it to us, to Three, and the relevant local
authorities (if applicable) within the detailed time frames.
For full details on the type of products that can be insured under each of the insurance cover types,
please refer to section A of the Policy Document.Policy Summary
How much does the policy cost?
The cost of the policy is payable monthly and is determined by the make, model and value of the product(s)
purchased and is detailed in the table below.
Mobile Device USB Modem USB Modem &
Insurance Insurance Laptop Insurance
£5/£7/£9/£12 per month £2.50 per month £10 per month
17p/23p/30p/39p per day 8p per day 33p per day
Full details of the types of products that are eligible to be covered under each policy will be provided to you at the
time of purchase by Three. The cost of the policy is inclusive of any applicable taxes or additional charges, with the
monthly premium being taken by Direct Debit or credit card. The policy is automatically renewed monthly and the
monthly premium as detailed on your Certificate of Insurance must be paid in advance.
It’s your responsibility to ensure that we receive your payment in advance. If we don’t receive your monthly payment
this cover will end immediately.
Full details can be found in section B of the Policy Document.
Main Exclusions - You’re not covered for:
✘ Any incident involving the product where it’s not on your person or the authorised user’s person at the time,
unless it’s securely locked away and is out of sight
✘ The cost of any airtime or mobile broadband unauthorised charges or network charges made using your lost or
stolen product.
✘ Incidents or events not described in the ‘You’re covered worldwide’ table
✘ Any product or SIM card not registered with us at the time of the incident
✘ The policy excess which must be paid by you for each successful claim as detailed below:
Claims Policy Excess
Mobile Phone (£5, £7 and £9 policies) £25
Mobile Phone or Tablet (£12 policy) £60
USB Modem £0
Laptop £30
USB Modem and Laptop together £30
Full details of all of your policy exclusions are in section D of the Policy Document.Policy Summary
Making a claim
Please refer to the table below for details on what to do as soon as an incident is discovered and how to register
a claim.
Incident type and Claim timeframes
Loss (excludes
Action required upon discovery All other incidents
laptops) theft and
of the incident
malicious damage
You must call Three on 08456 743 333*
(or your mobile broadband or airtime
Within 24 hours N/A
provider) to bar your SIM card (for mobile
phone, tablet and USB modem claims)
You or the authorised user must report it
to the Police (or relevant local authorities if
you or the authorised user are outside the Within 24 hours N/A
UK) and obtain a crime reference number
Register the claim with us on
Within 48 hours Within 48 hours
08456 743 333*
If you or the authorised user are outside
of the UK at the time of discovering the • 48 hours of return • 48 hours of return to
incident; then you must contact us to to the UK, and the UK, and
register your claim within: • 30 days of discovery • 30 days of discovery
Please note:
• You must complete and return the claim form (if issued) to us within 14 days of receiving it.
• Proof of ownership of the product and/or accessories will be required when you make a claim.
Full details can be found in sections E and F of the Policy Document, and online at www.lifestylegroup.co.uk/three
If you want to change the product on cover
If you get a new item or SIM card, please contact us immediately to update your product details for immediate
cover. Only the registered product is covered and only one product per policy at any one time (except for combined
USB Modem & Laptop Insurance cover option where both products will be covered individually). At any time a policy
limit of £1,000 (including VAT) shall apply to each registered product (or the original retail price if lower). Acceptance
of cover is at our discretion. Proof of ownership for the product and/or accessories will be required in the event of
a claim.
Full details can be found in section C of the Policy Document.Policy Summary Making an enquiry or complaint We hope that you are happy with your purchase, however if you feel that you’re not entirely satisfied please contact us on 08456 743 333*. If after making a complaint you’re still unhappy and feel that the matter has not been resolved, you may contact the Financial Ombudsman Service. Full details can be found in section I of the Policy Document. How to cancel your policy You have the right to cancel this policy within the first 14 days after you receive the policy document and receive a full refund. However, if a claim has been made during this period, you may be required to pay for the cost of the claim. For cancellations after 14 days, your payment will be retained and your policy will terminate at the end of the paid period. Full details can be found in section G of the Policy Document. Other important information The sale of Three Cover Insurance is not regulated by the Financial Services Authority. Please note, you’re entitled to the rights and services provided by the Financial Ombudsman Service and the Financial Services Compensation Scheme (FSCS). Which law applies? Under English law, both parties may choose which law will apply to this contract. This will be English law unless both parties agree otherwise, in writing, prior to the start of the policy. The contract is written in English and all communication by us with you will be in English. Who’s who throughout this Summary of Cover Three Cover has been arranged for Hutchison 3G UK Limited (‘Three’) by Lifestyle Services Group Limited (‘the administrator’ who handles your claim, who in this booklet are referred to as ‘we’, ‘us’ or ‘our’) with London General Insurance Company Limited as the single insurance provider (‘the insurer’). Three acts as our agent for the sale of this policy. You (‘you’, ‘your’) are the policyholder, who has purchased the policy and who is the owner of and responsible for the registered product and applicable accessories. You must be aged 18 or over to qualify for Three Cover and you must be a permanent UK resident. The authorised user must be a permanent UK resident and is the person you have authorised to use the registered product and any applicable accessories in accordance to this policy. Please note, the rights and obligations under the terms and conditions of this policy shall remain with you for the duration of the policy. It’s your responsibility to ensure that the authorised user acts in accordance to the policy terms and conditions. The compensation scheme The parties to this contract are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation if the parties cannot meet their liabilities. General insurance contracts are covered for 90% of the entire claim, with no upper limit. You can obtain more information by contacting the FSCS on 0800 678 1100 or by visiting their website at www.fscs.org.uk
Policy Document This Policy Document and your Certificate of Insurance should be read as one document. Your policy is based on the personal details and information that you gave to us when you applied for the insurance. These details are confirmed on your Certificate of Insurance. This Policy Document includes everything you need to know about your policy. However should you have any queries, please call us on 08456 743 333*. If you would like to request another copy of this Policy Document please call us on 08456 743 333* or write to: Customer Services, Lifestyle Services Group Limited, PO Box 395, CREWE CW1 6WT. The document is also available in large print, audio and Braille. Which law applies? Under English law, both parties may choose which law will apply to this contract. This will be English law unless both parties agree otherwise, in writing, prior to the start of the policy. The contract is written in English and all communication by us with you will be in English. What means what Whenever the following words or phrases are used throughout the Summary of Cover and Policy Document, they shall have the meaning as the one stated below. Accessories/Accessory Accessories are items which enhance or support the overall function of the product e.g. chargers, memory cards, hands-free kits. Accessories require the product to function and are not standalone. Proof of purchase will be required when you make a claim. The accessories may be used by an authorised user. Authorised user The authorised user must be a permanent UK resident and is the person you have authorised to use the registered product and any applicable accessories in accordance to this policy. Please note, the rights and obligations under the terms and conditions of this policy shall remain with you for the duration of the policy. It’s your responsibility to ensure that the authorised user acts in accordance with the policy terms and conditions. IMEI number (International Mobile Equipment Identity Number) The unique identification number that we will use to identify the mobile device or USB modem. Incident The event of loss (excluding laptops), theft, accidental damage, liquid damage, malicious damage and electrical or mechanical breakdown to the product (which contains the SIM card where applicable) and any applicable accessories covered under this policy. Insurer This policy is underwritten by London General Insurance Company Limited (‘the insurer’). If the insurer changes the policy terms and conditions or the services provided by us, they will give 30 days notice by writing to you at your last known address.
Policy Document | A
Product(s)
The registered mobile device, USB modem or laptop that is your property and responsibility. The product may be
used by an authorised user. The types of products that can be covered under this policy are defined below:
• Mobile device – either a mobile phone or tablet with connected SIM Card.
- Mobile phone – the pay monthly contract handset and SIM card which is specifically identified by the IMEI
number and mobile phone number.
- Tablet - a tablet shaped mobile computer device, equipped with a touch sensitive screen. The pay monthly
contract tablet and SIM card is specifically identified by the IMEI number and the associated mobile device
account number.
• USB modem – the pay monthly contract USB modem and SIM card specifically identified by the IMEI number
and the associated USB modem account number.
• Laptop – the pay monthly contract laptop specifically identified by the serial number and the associated USB
modem account number.
Please note: You can only claim for the accessories that were involved in the same incident as the product, or any
accessories that are no longer compatible with a replacement product as a result of a successful claim, up to a
combined total of £300, including VAT, per accessories claim.
The product details will be confirmed on your Certificate of Insurance. We do not cover SIM free mobile devices or
USB modems.
We/Us/Our
Lifestyle Services Group Limited (LSG), who act as the policy administrator. This includes the collection of your
monthly premium, holding money on behalf of the insurer and the handling of claims. In this Policy Document, LSG
are referred to as ‘we’, ‘us’ or ‘our’. Acceptance of cover is at our discretion.
You/Your
The policyholder as detailed on the Certificate of Insurance, who:
• is aged 18 or over; and
• has purchased the policy; and
• is the owner of and responsible for the registered product and applicable accessories.
You must be aged 18 or over to qualify for Three Cover and you must be a permanent UK resident. If you are under
18 and have purchased this policy in error, then you should either request a refund or request your parent or
guardian to register this policy in their name.
A) You’re covered worldwide
This table provides details of what’s covered for each registered product. The type of product that you have
protected and the insurance policy will be confirmed on your Certificate of Insurance.
Mobile Device USB Modem USB Modem
Insurance Insurance & Laptop Insurance
Depending on which product you One mobile One USB One USB modem & laptop
purchase, you’re covered worldwide device (plus modem (plus (plus SIM card and
for the cost of repair or replacement SIM card and SIM card and accessories)
(if a repair cannot be made), in the accessories) accessories)
event of: USB modem Laptop
Loss ✔ ✔ ✔ ✘
Theft ✔ ✔ ✔
Accidental/liquid/malicious damage ✔ ✔ ✔
Electrical and mechanical breakdown ✔ ✔ ✔B|C | Policy Document
For the purposes of the cover table on the previous page, we have individually categorised the types of product as;
‘mobile device’ ‘USB modem’ and ‘USB modem & laptop’. Throughout the rest of this booklet, they will be
collectively referred to as the ‘product’.
Remember:
✔
The registered product must be your property and responsibility, but may be used by an
authorised user (someone who you authorise to use the product
and accessories in accordance with the policy terms and conditions)
✔
You can claim for your accessories that were involved in the same incident as the product, or
any accessories that are no longer compatible with a replacement item provided as a result of a
successful claim, up to a combined total of £300, including VAT, per claim
✔
If an incident occurs to your product and applicable accessories while you or the authorised
user are abroad, repair or replacement will be arranged upon return to the UK. Please make
sure you report the incident to us, to Three (where applicable), and the relevant local authorities
(if applicable) within the detailed time frames. Refer to Section E for full details
For full details of products that can be insured under each of the insurance cover options, please refer to
the definition of ‘product(s)’ under what means what on the previous page.
B) How much does the policy cost?
The cost of the policy is payable monthly and is determined by the make, model and value of the product you’ve
bought and is detailed below.
Mobile Device USB Modem USB Modem &
Insurance Insurance Laptop Insurance
£5/£7/£9/£12 per month £2.50 per month £10 per month
17p/23p/30p/39p per day 8p per day 33p per day
Full details of the types of products that are eligible to be covered by Three Cover will be provided to you by Three
at the time of purchase. The cost of the policy is inclusive of any applicable taxes or additional charges, with the
monthly premium being taken by Direct Debit or credit card. The policy is automatically renewed monthly, and the
monthly premium as detailed on your Certificate of Insurance must be paid in advance. You must ensure that all
payments made to us are in full and on time. If we do not receive your monthly payment this cover will end
immediately. The type of cover that you have purchased shall be confirmed on your Certificate of Insurance.
C) If you want to change the product on cover
If you get a new product or SIM card, please contact us immediately on 08456 743 333* to update your product
details for immediate cover. Only the registered product is covered and only one product per policy at any one time
(except for combined USB Modem & Laptop Insurance policies where both products will be covered individually). At
any time a policy limit of £1,000, including VAT, shall apply to each registered product (or the original retail price if
lower). Acceptance of cover is at our discretion. Proof of ownership will be required in the event of a claim.Policy Document | D
D) You’re not covered for:
1. Any incident involving the product where it’s not on your person or the authorised user’s person at the time,
unless it’s securely locked away and is out of sight.
2. The policy excess as per the table below which must be paid by you for each successful claim.
Claims Policy Excess
Mobile Phone (£5, £7 and £9 policies) £25
Mobile Phone or Tablet (£12 policy) £60
USB Modem £0
Laptop £30
USB Modem and Laptop together £30
3. Any claim for incidents or events not described in ‘You’re covered worldwide’ in section A.
4. The cost of unauthorised charges or network charges made using your lost or stolen product.
5. Any product or SIM card (where applicable) not registered with us at the time of the incident.
6. Any loss (business or personal) resulting from the loss of use of the product and/or accessories.
7. Any claim if you cannot provide a proof of ownership for the product and/or accessories or the IMEI number,
mobile phone number or serial number cannot be determined.
8. Damage due to wear and tear or gradual deterioration.
9. Any damage caused by cleaning, adjusting, repairing, maintaining or dismantling the product and/or accessories.
10. The cost of cosmetic repairs.
11. Any incident caused by war/hostilities (whether it is declared or not), invasion by a foreign enemy, civil war,
rebellion or uprising by military or usurped power.
12. Any incident where you or an authorised user haven’t taken reasonable precautions to prevent the incident
from occurring.
13. Any claim if you or an authorised user are not permanent UK residents.
14. Any loss resulting from events which are indirect or remote to the incident.
15. Any software or data installed on the product, such as telephone numbers, ring tones, pictures, applications
or videos.
16. Any breakdown caused by using or placing your product and/or accessories in an environment where the
manufacturer’s manual advises you not to.
17. Any claim for the SIM card where it is not inserted into the SIM card slot of the applicable product.E | Policy Document
E) Making a claim
Please refer to the table below for details on what to do as soon as you discover an incident and how to register a claim.
Incident type and Claim timeframes
Loss (excludes
Action required upon discovery All other incidents
laptops) theft and
of the incident
malicious damage
You must call Three on 08456 743 333*
(or your mobile broadband or airtime
Within 24 hours N/A
provider) to bar your SIM card (for
mobile device and USB modem claims)
You or the authorised user must report it
to the Police (or relevant local authorities if
you or the authorised user are outside the Within 24 hours N/A
UK) and obtain a crime reference number
Register the claim with us on
Within 48 hours Within 48 hours
08456 743 333*
If you or the authorised user are outside
of the UK at the time of discovering the • 48 hours of return • 48 hours of return to
incident; then you must contact us to to the UK, and the UK, and
register your claim within: • 30 days of discovery • 30 days of discovery
Proof of ownership for the product and applicable accessories will be required when you make a claim.
Conditions on making a claim
• You must complete and return the claim form (if issued) to us within 14 days of receiving it.
• Where requested, you must send the product to us by secure means. We’ll let you know when and where you
need to send it once your claim has been assessed. The product is your responsibility until we have received it.
• Only our approved agents must carry out any repairs or maintenance of your product and/or accessories.
• If requested, you must provide proof of ownership for the product and/or accessories with your claim form that
proves you are the owner. The proof of ownership for the product must document the IMEI number or serial
number. For example a receipt that came in the ‘receipt wallet’ in store or a despatch note.
• You must pay the policy excess (if applicable) for each successful claim. Full details can be found in section D,
point 2.
This information is also available online at www.lifestylegroup.co.uk/threePolicy Document | F|G
F) What happens when your claim is approved?
1. Your replacement item and/or replacement accessory items will come from new or refurbished stock. If the
same make and model is not available, we will contact you to discuss the settlement of your claim.
2. We may settle your claim at our discretion, by repair, replacement, or cash settlement. We will advise you of the
method of settlement at the time your claim is authorised.
3. We will send you a replacement SIM card, if applicable.
4. At our discretion, your claim may be settled by cash settlement. The settlement figure will be based on the
current or last known market or retail value of the registered product and/or accessories, up to the cover limit
of £1000 (including VAT).
5. Your replacement item will be automatically covered under this policy, unless you have advised us otherwise.
6. We will replace any accessories which are not compatible with your replacement item. Proof of ownership may
be required for the incompatible accessories.
7. For incidents that occur outside of the UK, the product and/or accessories will be replaced when you or the
authorised user return to the UK.
8. If you recover any lost or stolen equipment after the claim has been approved, then it must be returned to us
immediately and will become the property of the insurer.
9. Damaged products, accessories, parts and materials replaced by us shall become the property of the insurer.
10. The details of mobile devices and USB modems reported lost or stolen will be submitted to the IMEI Database
to prevent further use.
11. We may cancel your cover if you have made two successful claims within any 12 month period.
G) Cancelling your policy
1. Please contact us immediately by:
Calling 08456 743 333*
or
Writing to Customer Services, Lifestyle Services Group Limited, PO Box 395, CREWE, CW1 6WT
2. You have the right to cancel this policy within the first 14 days after you receive this Policy Document. Any
payment you have made during this period will be refunded, however if you have made a claim, you may be
required to pay for the services provided. For cancellations after 14 days, your payment will be retained and
your policy will terminate at the end of the paid period.
3. We may cancel your policy with immediate effect by sending you a registered letter to your last known address,
if you provide us with fraudulent or inaccurate information, or for any other valid reason. Any refund will be at
our discretion.
4. We may cancel your policy if you make two successful claims within any 12 month period.
5. Your policy will automatically cancel 60 months from the date you purchase this cover.
6. It is your responsibility to ensure that we receive your payment in advance. The unsuccessful collection or
cancellation of your Direct Debit or credit card payments will be considered as a cancellation of your policy. We
will attempt to collect your outstanding payment twice before the collection is considered unsuccessful. If we
do not receive your monthly payment this cover will terminate immediately.H|I | Policy Document
H) Dealing with fraud
The contract between you, us and the insurer is based on mutual trust. If you (or anyone acting for you) under
this policy:
• make a false claim or fraudulently exaggerate information
• make a false statement or submit a false/forged document to support a claim
or
• make a claim for an incident caused by a deliberate act or with the intent of defrauding us or the insurer
then:
• we shall not honour future, current or previous claims made under your policy
• we shall not refund your monthly payments and we may cancel your policy
• we may recover from you the cost of any claim already paid under your policy (this may be recovered through
court proceedings)
• we may recover from you the cost of any investigation into a fraudulent claim under your policy (this may be
recovered through court proceedings)
• we may inform the Police, Government or regulatory bodies of the circumstances
All claim details may be put on a Register of Claims which insurers use to exchange information.
I) Making an enquiry or complaint
We will always be fair and reasonable when handling your policy or claim, however if you are not happy with
the service you have received, please let us know. You can do this by calling our Customer Relations team
on 08456 743 333*.
Alternatively, you can write to us at: Customer Relations, Lifestyle Services Group Limited, PO Box 395,
CREWE CW1 6WT
Please quote your Policy ID in the letter.
We will handle all queries on behalf of the insurer, however if you have a complaint relating to the policy wording or
contract, please contact the insurer at their registered address (see section K for details).
We will try to deal with your query as quickly as possible and promise to acknowledge it within five working days. If
your query has not been resolved within four weeks of us receiving it, we will write to you explaining the reasons
why and what further action is required. We will confirm the final outcome of your query in writing.
If you are not happy with our decision, please contact our Customer Relations Manager on the number above. If you
still remain unhappy after doing this, you can, within six months of our decision, refer your query to the Financial
Ombudsman Service. Their address is:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
LONDON
E14 9SRPolicy Document | J|K Once you have contacted the Financial Ombudsman Service, they will liaise with us on your behalf. They will inform you directly of their decision. Referral to the Financial Ombudsman Service will not prejudice your right to resolve your query through legal proceedings. Further information can be found at www.financial-ombudsman.co.uk You can contact the insurer if you wish. This does not affect your statutory rights. The parties to this contract are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation if the parties cannot meet their liabilities. General insurance contracts are covered for 90% of the entire claim, with no upper limit. More information about this is available from the FSCS by calling 0800 678 1100 and online at www.fscs.org.uk J) How we handle your personal information As part of the Data Protection Act 1998, we are the Data Controller of the personal data that you supply for insurance purposes. We may share your personal data and policy information with London General Insurance Company Limited (the insurer) and/or Hutchison 3G UK Limited for administration purposes, and to help prevent or detect fraudulent activity, where applicable. If the insurer or administrator of this policy changes, we may cease to be the Data Controller. The new Data Controller will be the replacement insurer, administrator or Hutchison 3G UK Limited. You will be advised in writing of any changes. You acknowledge that by providing data to us, you agree to your data being processed as per this Privacy Policy. K) Head Office details The administrator Lifestyle Services Group Limited Registered office: Osprey House, Ore Close, Lymedale Business Park, NEWCASTLE-UNDER-LYME, Staffordshire ST5 9QD. Registered in England, Registered No. 5114385 The insurer London General Insurance Company Limited Registered office: Integra House, Floor 2, Vicarage Road, EGHAM, Surrey TW20 9JZ. Registered in England, Registered No. 1865673 The seller Hutchison 3G UK Limited ‘Three’, who act as our agent for the sale of this Policy. Registered office: Star House, 20, Grenfell Road, MAIDENHEAD, Berkshire SL6 1EH. Registered in England, Registered No. 3885486
Handy hints and tips. Keep a record of your IMEI or serial number This is your product’s unique identification number and you’ll need to provide proof of this when making a claim. This can be the receipt or despatch note you were provided with when you bought the product. For mobile phones you can find the IMEI number by typing in *#06# on the keypad of the handset. The number will then be displayed on the screen. For Tablets and USB modems, it can be found on the box it came in or on the rear of the device itself. Set up a security PIN You can lock your mobile device or laptop by activating a PIN code or password. Once you have set this up, you’ll need to enter it each time you turn it on. Please refer to your instruction manual for details on how to activate it. When you’re out and about Keep your mobile device, laptop and/or USB modem with you at all times, for example; safely tucked away out of sight in your pocket or bag. Avoid putting it down in public places, i.e on a shop counter or on the table in a café, as it only takes a second for someone to snatch it away. ICE - In Case of Emergency This is a standard abbreviation that is becoming popular and now commonly used by the emergency services. Add this to your contact list along with your next of kin’s telephone number, so if you’re injured whilst out and about; the emergency services can scroll through your contact list and contact your next of kin.
Contact us.
Telephone: 08456 743 333* or visit:
www.lifestylegroup.co.uk/three
LSG customer correspondence address: Lifestyle Services Group Limited,
PO Box 395, CREWE, Cheshire, CW1 6WT.
LSG Registered office: Lifestyle Services Group Limited, Osprey House, Ore Close,
Lymedale Business Park, NEWCASTLE-UNDER-LYME, Staffordshire,
ST5 9QD. Registered in England No. 5114385.
* Calls charged at local rate. For the purpose of barring your SIM card only with
Three, lines are open 24 hours a day.
Three Cover Insurance is brought to you in association with LSG.
LSG/TNC/111/02/1210 2010.12.01You can also read
