MINUTES SAN FRANCISCO AIRPORT COMMISSION - San Francisco International Airport
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SAN FRANCISCO
AIRPORT COMMISSION
MINUTES
Tuesday, May 3, 2022
9:00 A.M.
Room 400 - City Hall
#1 Dr. Carlton B. Goodlett Place (400 Van Ness Avenue)
City and County of San Francisco
LONDON N. BREED, MAYOR
COMMISSIONERS
ELEANOR JOHNS
President
MALCOLM YEUNG
Vice President
EVERETT A. HEWLETT, JR.
JANE NATOLI
JOSE F. ALMANZA
IVAR C. SATERO
Airport Director
KANTRICE OGLETREE
Commission Secretary
SAN FRANCISCO INTERNATIONAL AIRPORT
SAN FRANCISCO, CALIFORNIA 94128Minutes of the Airport Commission Meeting of
Tuesday, May 3, 2022
CALENDAR AGENDA TITLE RESOLUTION PAGE
SECTION ITEM NUMBER
A. CALL TO ORDER: ..................................................................................... 4
B. ROLL CALL: ............................................................................................... 4
C. ANNOUNCEMENT BY COMMISSION SECRETARY: .............................. 4
D. ADOPTION OF MINUTES: ........................................................................ 4
Regular meeting of April 19, 2022. ............................ 4
E. DIRECTOR’S REPORT (Discussion Only): ............................................... 4
F. ITEMS INITIATED BY COMMISSIONERS (Discussion Only): .................. 6
G. ACTION ITEMS RELATED TO ADMINISTRATION, OPERATIONS &
MAINTENANCE ......................................................................................... 6
1. Approval of Phase C1 to Contract No. 11576.66, Design-Build
Services for the Sewer Treatment Plant Improvements Project Plant
Construction Company LP $3,732,793 ........................................ 7
. .................................................................................. 7
2. Authorization to Advertise for Bids for Contract No. 11783.61,
Construction Services for the Rental Car Quick Turn Around
Building Fire Sprinkler System Replacement Project ................ 7
. .................................................................................. 8
3. Reject All Bids Received for Contract No. 11672.50, As-Needed
Construction Services for the Airport Pavement and Drainage
Improvements Project (Project), and Authorize the Director to Re-
Advertise the Project as Contract No. 11786.50, As-Needed
Construction Services for the Airport Pavement and Drainage
Improvements Project ................................................................... 8
................................................................................... 8
4. Authorization to Accept and Expend up to: (1) $1,500,000 of Federal
Aviation Administration Airport Zero Emission Vehicle Program
Grant Funds; and (2) $240,000 of Hybrid and Zero-Emission Truck
and Bus Voucher Incentive Project Funds for the Purchase of
Electric Shuttle Buses................................................................... 9
................................................................................... 9
. .................................................................................. 9
Minutes, May 3, 2022, Page 25. Approval of Revisions to the Proposed Lease Specifications and
Authorization to Accept Proposals for the Foreign Currency
Exchange Services Lease........................................................... 10
. ................................................................................ 10
H. CONSENT CALENDAR OF ROUTINE ADMINISTATIVE MATTERS ...... 11
6. Adopt Findings Under New State Urgency Legislation to Allow
Continued Remote Meetings During the COVID-19 Emergency11
. ................................................................................ 11
I. GENERAL PUBLIC COMMENT: .............................................................. 12
J. CORRESPONDENCE:............................................................................. 12
K. CLOSED SESSION: ................................................................................ 12
L. ADJOURNMENT: ..................................................................................... 13
Minutes, May 3, 2022, Page 3Minutes of the Airport Commission Meeting of
Tuesday, May 3, 2022
A. CALL TO ORDER:
The regular meeting of the Airport Commission was called to order at 9:00 A.M. in Room
400, City Hall, San Francisco, CA and via teleconference.
B. ROLL CALL:
Present: Hon. Eleanor Johns, President
Hon. Malcolm Yeung, Vice President
Hon. Everett A. Hewlett, Jr.
Hon. Jane Natoli
Hon. Jose F. Almanza
C. ANNOUNCEMENT BY COMMISSION SECRETARY:
Kantrice Ogletree, Commission Secretary provided public comment instructions for ac-
cessing the meeting.
D. ADOPTION OF MINUTES:
The minutes of the regular meeting of April 19, 2022 were approved unanimously upon a
motion by Commissioner Hewlett and a second by Commissioner Yeung.
Regular meeting of April 19, 2022.
There were no questions from the Commissioners and no public comment.
E. DIRECTOR’S REPORT (Discussion Only):
Airport Director Ivar Satero gave an update on the following:
COVID-19 Recovery to Resilience Update: The Airport is continuing to see 50,000-60,000
passengers daily. International traffic continues to be strong. Testing volume continues to
be an important part of the Airport’s offerings with 2,000-3,000 tests conducted per week.
There have been 1,055 total cases of COVID-19 airport-wide since the start of the pan-
demic. Two hundred seventy-seven have been Airport Commission employees. There were
56 cases in April, which reflects what is happening with the increase in infection rate. Alt-
hough mask-wearing is only recommended, 75% of passengers continue to wear masks.
Recovery Dashboard: Air traffic showed strong numbers in March. The Airport saw approxi-
mately 68% of pre-COVID levels - 47% of international traffic and 74% of domestic traffic. It
is now back on track with the faster growth trend line. Preliminary numbers for April show
the Airport at 74% recovered. Non-airline revenue numbers continue to reflect the strength
Minutes, May 3, 2022, Page 4and return of traffic. The Airport was at approximately 75% of pre-pandemic levels in the
major categories, including public parking, rental cars, and ground transportation trip fees.
The numbers show an even stronger recovery when compared with the March 2019 year-
over-year numbers. The spend rate on a per-passenger basis is also higher than pre-pan-
demic. It’s a reflection of passengers having additional money and excitement about travel-
ing again. Rental car contracts and parking have become much more robust compared to
TNC use. Pre-COVID, 75% of ground transportation was TNC traffic compared to 49% cur-
rently. Non-airline revenue is exceeding passenger return due to the higher spend rate and
changes in mode of access.
President Johns asked if the spend rate is higher or prices are increasing. Director
Satero responded that prices have not increased. Concessionaires must apply for an in-
crease in price of goods sold, and there haven’t been across the board. The prices are still
fairly even. It’s a real spend rate and not an inflationary spend rate.
ASQ Report: This is a benchmarking survey conducted by the industry group ACI that com-
pares airports across a self-selected peer group. The Airport is not able to disclose the
rankings of the other airports. The Airport has done the survey for about eight years. At an
overall experience perspective, SFO achieved first place in its peer group. It’s a function of
ease of use and the combined efficiency of the Airport. Regarding overall experience by
Boarding Area, Harvey Milk Terminal 1 and Boarding Area B ranked the highest. Boarding
Area’s D and F performed very high considering they are the busiest terminals. Those that
didn’t rank as high have not undergone significant renovation, and the experience is not
what passengers have become accustomed to when flying. The Health and Safety metric
has evolved to include COVID safety. The Airport received its highest numbers ever. It is a
function of how focused the Airport has been on ensuring the well-being of passengers and
employees. Work with TSA and Covenant led to great results in Security Screening. The
Overall Emotional Score is closely related to a guest’s emotional state, including if guests
feel happy, confident, relaxed, excited, and safe & secure. SFO’s scores are very good due
to the design of its terminals, and focus on experience, including wayfinding, clear pro-
cesses, and policies such as Quiet Airport. The Airport has continuously improved scores
over the years due to its focus on the passengers and their experience. These are the high-
est scores the Airport has ever received. It is a function of the Airport’s care for passengers
and employees, leadership alignment on how to navigate COVID, close work with federal
and airline partners, and the experience and culture that the Airport has worked so hard on.
Leadership and staff have driven its success during these challenging times. It is also a
function of how busy the Airport is. As traffic comes back, it will get more chaotic, but the
Airport will endeavor to maintain its position.
Commissioner Natoli asked how SFO selected its peer airports. Director Satero re-
sponded that Staff look at demographics, including travel patterns. Origin-destination
(O&D) is important. SFO is an 80% O&D airport. SFO compares itself to large O&D airports
that have a major carrier in its mix versus airports that are largely transitory. They also look
at airports with a high proportion of international flights.
President Johns asked why Washington, D.C. or Houston was not included. Director
Satero responded that Houston is a high transitory connecting airport or hub but will follow
up on D.C.
Minutes, May 3, 2022, Page 5Vice President Yeung asked about the Quiet Airport policy and how the data is linked to
other outcomes, such as spend rate. He also asked how the data is used with airlines.
Director Satero responded that the primary use of the survey results is to understand
what’s important for the traveler and focus on those aspects such as value for money or
cleanliness. It is used for internal objectives and focusing teams on areas that the passen-
gers are really concerned about. The data isn’t really shared with airline partners. The air-
lines are very supportive of the work the Airport does around the environment that started
with Terminal 2. Organically, the relationships and collaboration are the result of the Air-
port’s work. Creating a comfortable, calm and serene environment supports higher spend
rates. The Quiet Airport policy focused on reducing non-essential messaging in the termi-
nals and restricting airline calls at the gates only. Staff worked with federal regulators as
well.
President Johns asked why the Terminal 2 spend rate is higher than Terminal 1.
Director Satero responded that key outlets are important, such as Napa Farms, as well as
the mix of available food and beverage versus passenger loads. When the terminal has the
right balance, people aren’t waiting in line and revenue isn’t spread out too much. Staff are
trying to strike a balance between convenience and spend rate.
2022 FAA Part 139 Annual Certification Inspection: Every year, the Airport goes through a
Part 139 inspection to receive FAA certification to operate as a commercial airport. The Air-
port passed successfully after an intensive week. It includes physical inspections of pave-
ment, signage, and lighting, and inspections of fueling, training, and safety records. It’s a
very rigorous review of how prepared the Airport is from a safety perspective in accordance
with federal requirements. There was only one discrepancy around painting that is easily
resolved. It is not uncommon for other airports to have 10-20 discrepancies. The team did
exceptional work.
Competitive Selection Process Communications Policy: During solicitations and prior to the
issuance of the RFP, there is a Restricted Communications Period. Items 2 and 3 are sub-
jected to this period. It begins when the RFP/RFQ or advertisement of bids is published and
ends when the Commission awards the contract or otherwise terminates the competitive
process.
There were no further questions from the Commissioners and no public comment.
F. ITEMS INITIATED BY COMMISSIONERS (Discussion Only):
Vice President Yeung noted that May is AAPI Heritage Month and invited everyone to cel-
ebrate at the many different events around the City.
G. ACTION ITEMS RELATED TO ADMINISTRATION, OPERATIONS & MAINTENANCE
Item No. 1 was approved unanimously upon a motion by Commissioner Hewlett and a
second by Commissioner Natoli.
Minutes, May 3, 2022, Page 61. Approval of Phase C1 to Contract No. 11576.66, Design-Build Services for the
Sewer Treatment Plant Improvements Project
Plant Construction Company LP
$3,732,793
Resolution approving Phase C1 to Contract No. 11576.66, Design-
Build Services for the Sewer Treatment Plant Improvements Project,
with Plant Construction Company LP to increase the Contract not-to-
exceed amount by $3,732,793 for a new Contract amount not to ex-
ceed $9,887,793 with no change to Contract duration, and authoriz-
ing a corresponding contingency amount.
Judi Mosqueda, Director of Project Management presented on the item for ap-
proval of Phase C1 of the contract with Plant Construction for the Sewer Treatment
Plant Improvements Project to increase the contract amount by $3.7 million for a to-
tal amount of $9.9 million, with no change to the contract duration. The Project will
address four immediate needs at the Mel Leong Treatment Plant to improve the
treatment of sanitary waste and includes the construction of a new electrical room in
Building 918, a new headworks system, a new centrifuge system, and new process
equipment to replace existing equipment that has reached the end of its useful life.
This Phase C1 incorporates Trade Package Set 1 into the Contract. Trade Package
Set 1 includes procurement of long lead equipment for electrical and mechanical
trade work, including centrifuges, grit removal system, drum screens, the load cen-
ter, and motor control center. This agenda item also includes an adjustment in the
project contingency amount to be equal to 7.5% of the proposed Contract amount, in
keeping with project standard practices. The Contract budget, including contingency,
is $27.192 million. The current Contract forecast, including contingency, is $27.152
million, which is within the budget. The project remains on schedule to be substan-
tially complete in March of 2023. The LBE goals for this Contract are 14% for design
services and 14% for construction. Plant Construction is committed to meeting these
goals.
President Johns said she was happy to see it was on time. Ms. Mosqueda said
this package will help keep it on schedule with the early procurement of long lead
items.
There were no further comments from the Commissioners and no public comment.
Item No. 2 was approved unanimously upon a motion by Commissioner Almanza and a
second by Commissioner Hewlett.
2. Authorization to Advertise for Bids for Contract No. 11783.61, Construction
Services for the Rental Car Quick Turn Around Building Fire Sprinkler System
Replacement Project
Minutes, May 3, 2022, Page 7Resolution authorizing the Director to advertise for bids for Contract
No. 11783.61, Construction Services for the Rental Car Quick Turn
Around Building Fire Sprinkler System Replacement Project.
Geoff Neumayr, Chief Development Officer presented on the item for approval of
the scope, budget, and schedule, and authorization for a call for bids for Construc-
tion Services for the Rental Car Quick Turn Around Building Fire Sprinkler System
Replacement Project. Every so often, the San Francisco Fire Marshall’s Office does
inspections of all buildings at the Airport. It issued a notice of correction for the quick
turnaround facility located at the Rental Car Center. The following items were identi-
fied for correction: fire alarm malfunctions and corroded sprinkler piping and heads.
The fire suppression and alarm systems are functional. This contract will replace the
corroded fire sprinkler system, upgrade the fire alarm system, and bring the fire sys-
tem up to date with current codes. The engineers’ estimate for this project is be-
tween $1.75 million and $2.1 million with an estimated contract schedule of 300 con-
secutive calendar days. Staff will return to the Commission and recommend award
to the lowest responsive bidder. Staff will work with the City’s Contract Monitoring
Division to develop a Local Business Enterprise subcontracting participation require-
ment for this contract.
Commissioner Almanza asked if the work was part of ongoing upgrades. Mr. Neu-
mayr said it was not part of an ongoing program but a result of a regular inspection.
The quick turn around facility is exposed to a corrosive environment. Because of the
magnitude and size of the project, this Contract will address it.
There were no further questions from the Commissioners and no public comment.
Item No. 3 was approved unanimously upon a motion by Commissioner Hewlett and a
second by Commissioner Yeung.
3. Reject All Bids Received for Contract No. 11672.50, As-Needed Construction
Services for the Airport Pavement and Drainage Improvements Project (Pro-
ject), and Authorize the Director to Re-Advertise the Project as Contract No.
11786.50, As-Needed Construction Services for the Airport Pavement and
Drainage Improvements Project
Resolution rejecting all bids received for Contract No. 11672.50, As-
Needed Construction Services for the Airport Pavement and Drain-
age Improvements Project, and authorizing the Director to re-adver-
tise the Project as Contract No. 11786.50, As-Needed Construction
Services for the Airport Pavement and Drainage Improvements Pro-
ject.
Geoff Neumayr, Chief Development Officer presented on the item. This Contract
was to provide a ready source for as-needed construction services to support activi-
ties which cannot be performed by the City’s own staff and allow for immediate re-
sponse to pavement and drainage needs for the Airfield. The scope of services may
Minutes, May 3, 2022, Page 8include services such as rubber removal from runways where friction levels ap-
proach FAA minimum standards, adding pavement in areas where water ponding is
occurring to divert water to collection areas, or installing new collection points to tie
into the existing storm drain system. Only a single bid was received for the adver-
tisement. The bid from Fontenoy Engineering of $8.7 million was over the engineers’
estimate of $5.5 to $6.0 million. Staff attributes this bid overage because of the esti-
mate underestimating the volatility of the construction market and associated cost
escalation and lack of available competition. To address this, Staff recommend re-
jecting all bids, revising the duration of the contract duration from five to three years,
reducing areas of scope quantities, performing additional outreach to encourage
more bidders, and readvertising the contract again. This will essentially reduce the
risk of the project and the long-term costs so the cost of risk isn’t built into the con-
tract price. Based upon the selection panel’s evaluation of readvertising the project,
Staff will prepare for the Commission’s consideration a recommendation to award
one contract to the lowest responsible bidder. Staff will work with the City’s Contract
Monitoring Division to develop a Local Business Enterprise subcontracting participa-
tion requirement for this contract.
There were no questions from the Commissioners and no public comment.
Item No. 4, Resolution 1 was approved unanimously upon a motion by Commissioner
Natoli and a second by Commissioner Yeung.
Item No. 4, Resolution 2 was approved unanimously upon a motion by Commissione0r
Almanza and a second by Commissioner Hewlett.
4. Authorization to Accept and Expend up to: (1) $1,500,000 of Federal Aviation
Administration Airport Zero Emission Vehicle Program Grant Funds; and (2)
$240,000 of Hybrid and Zero-Emission Truck and Bus Voucher Incentive Pro-
ject Funds for the Purchase of Electric Shuttle Buses
Resolution authorizing the acceptance and expenditure of up to: (1)
$1,500,000 of Federal Aviation Administration Airport Zero Emission
Vehicle Program Grant Funds; and (2) $240,000 of Hybrid and Zero-
Emission Truck and Bus Voucher Incentive Project Funds, plus addi-
tional amounts up to 15% of the original amounts that may be of-
fered, for the purchase of electric shuttle buses.
Jan Mazyck, Chief Financial Officer presented on the item requesting approval to
accept and expend two grants from the Federal Aviation Administration (FAA). The
first grant is in the amount of $1.5 million associated with the purchase of electric
shuttle buses intended to replace existing vehicles at the end of their useful lives.
The purchased vehicles are consistent with the standards of the FAA’s Zero Emis-
sion Vehicle (ZEV) Program for that type of purchase. The authorization to accept
these funds would be within the current federal fiscal year or later as determined by
the Airport Director based on an implementation schedule. The authorization for
these funds and their use is also in anticipation of an application to the California Air
Minutes, May 3, 2022, Page 9Resources Board (CARB) for approximately $240,000 for the purchase of electric
shuttle buses. Staff also requests the Commission’s approval to accept and expend
the grant funds during fiscal year 2022 or later as determined by the Airport Director.
These grant funds are contingent upon funding availability and are typically offered
on short notice. An advance Commission approval positions the Airport to accept the
grant offer within the timeframe determined by the FAA and CARB. Board of Super-
visors approval to accept and spend grant funds is required for those with the
amount of $100,000 or greater. However, there is sufficient appropriation in the
budget to use the funding as approved for fiscal year 2021/22. No additional ap-
proval is required at this time. Should the funds offered exceed 15% of the amounts
discussed, Staff will return to Commission for approval.
Commissioner Natoli asked what the shuttles would be used for. Jeff Littlefield,
Chief Operating Officer responded that they are used for employee transportation
to and from parking lots, as well as the traveling public.
Commissioner Almanza asked what the fleet total was and if it would complete the
fleet. Mr. Littlefield responded the Airport has six electric buses currently and are
proposing for two more. It also has diesel buses.
There were no further questions from the Commissioners and no public comment.
Item No. 5 was approved unanimously upon a motion by Commissioner Yeung and a
second by Commissioner Hewlett.
5. Approval of Revisions to the Proposed Lease Specifications and Authorization
to Accept Proposals for the Foreign Currency Exchange Services Lease
Resolution approving the revisions to the proposed lease specifica-
tions and authorizing Staff to accept proposals for the Foreign Cur-
rency Exchange Services Lease.
Kevin Bumen, Chief Commercial Officer presented on the item for approval to
amend the Foreign Currency Exchange Services Request for Proposals and to ac-
cept proposals for this business opportunity. The Airport has been without foreign
currency services since mid-2020. The lease is for multiple locations, primarily in the
International Terminal, including staffed in-line and mobile locations, as well as ATM
locations. Staff are proposing a term of four years with two 1-year options to extend.
Rent for the first year of the lease will be 3% of gross receipts up to $15M, plus 6%
of gross receipts for all sales above $15 million. A minimum annual guarantee will be
established starting with the second year based on 85% of the percentage rent paid
during lease year one.
An informational conference was held on March 24, 2022, during which the business
opportunity was presented and questions were collected. Three companies were in
attendance, and Staff has been in conversation with a fourth foreign currency pro-
vider. Prior to the pandemic, about $44 million of money was being exchanged
Minutes, May 3, 2022, Page 10annually at SFO. This activity had been slowly decreasing for about three years
prior. As of March, international traffic is still down by 55%, and Staff are uncertain
about the extent to which the use of paper foreign currency has been affected by the
acceleration of touchless money handling during the pandemic. One question was
about the requirement to spend a minimum of $1,000 per square foot on facility im-
provements. The locations consist of pre-existing kiosks, and improvements are lim-
ited to countertops, new signage, and perhaps wall coverings. It is Staff recommen-
dation that the $1,000 per square foot build-out requirement be lowered to $300 per
square foot. Another question (which Staff recommend responding affirmatively to) is
rather than reserving the right for option periods to be exercised in the Airport’s sole
authority, prospective proposers asked if option periods could be exercised only
upon mutual consent. Staff believe allowing both changes to the business terms
could make a difference in the number of proposals the Airport receives. With ap-
proval, Staff would like to amend the RFP and accept proposals. They will return to
the Commission in July seeking award of the foreign currency exchange services
lease.
Commissioner Almanza asked what the previous lease durations were. Cheryl
Nashir, Director of Revenue Development & Management responded that the
previous lease was five years, with three 1-year options.
Vice President Yeung asked about the benefit to the business in allowing for mu-
tual consent of options. Mr. Bumen said it would allow an exit that wouldn’t be avail-
able if the Airport forced them to continue in an option period. Mutual consent would
bring a level of fairness to that decision.
President Johns asked for details about the previous contract. Ms. Nashir re-
sponded that the last tenant, Travelex shut down during the beginning of the pan-
demic when the Airport limited services to essential only and international traffic was
down. They went into bankruptcy shortly after, and the lease expired in the summer
of 2020. There hasn’t been any service since the pandemic. International traffic has
been slow to come back so it has not been critical. Staff are bringing the service
back now that international traffic is at 50-55%.
There were no further questions from the Commissioners and no public comment.
H. CONSENT CALENDAR OF ROUTINE ADMINISTATIVE MATTERS
The Consent Calendar, Item No. 6, was approved unanimously upon a motion by
Commissioner Natoli and a second by Commissioner Almanza.
6. Adopt Findings Under New State Urgency Legislation to Allow Continued
Remote Meetings During the COVID-19 Emergency
Resolution adopting findings to allow remote meetings during the
COVID-19 emergency for the next 30 days; and directing the Com-
mission Secretary to agendize a similar resolution at a Commission
meeting within 30 days.
Minutes, May 3, 2022, Page 11There were no questions from the Commissioners and no public comment.
I. GENERAL PUBLIC COMMENT:
The following constituents provided public comment under General Public Comment:
Nestor Dolde, SEIU USWW, said he has been working for the airline industry for almost 40
years. Even though business is picking up, they are still using a relay process. There are
only six people working large flights. They are seeking the Commission’s assistance with
the airlines to ensure safety of passengers.
Luisa Cancio, SEIU USWW, said she has worked for ABM for 17 years. She is a union
steward and a member of the bargaining team. Before having access to family health insur-
ance, her husband got sick and had to stop working. They received a bill of $15,000, and
they are stilling paying off the debt. Her job allows her to survive and support two daugh-
ters. Many people she works with are working multiple jobs to pay the rent and increasing
cost of living. They deserve higher wages and reliable hours. She asked for support in their
union contract negotiations.
Wai Min Thu, SEIU USWW, said ABM is breaking the law regarding breaks. There aren’t
enough people to clean the aircraft. They are asking for support for a fair contract with
enough staff, fair workload, and a fair wage increase.
Nathy Heng, SEIU USWW, said he has worked for ABM San Francisco for five years.
They are in the process of negotiations for a new contract and would like the Commission-
ers’ support. Some co-workers only have part-time jobs. Cost of living, including transporta-
tion costs, in San Francisco is high. He asked for the Commission’s support.
Jane Martin, SEIU USWW, said the union won its first master contract for contracted-out
passenger service workers last year with the help of the Healthy Airport Ordinance. How-
ever, they were not able to resolve all issues. They are in negotiations on the economic
terms. The airlines are doing better, but they are taking advantage of the crisis to try and
lower standards. There are workload problems, such as with wheelchair service. They are
doing relays once there are over 20 passengers. They are not able to provide safe staffing,
such as breaks for cabin cleaners. The main issues they want to see resolved is full-time
work and living wages. They ask that Commissioners encourage the airlines to provide full-
time work and fair wage increases.
There was no further public comment.
J. CORRESPONDENCE:
There was no discussion by the Commission.
K. CLOSED SESSION:
There are no planned agenda items for a Closed Session for the current meeting.
Minutes, May 3, 2022, Page 12L. ADJOURNMENT:
There being no further calendared business before the Commission, the meeting adjourned
at 10:05 A.M.
(Original signed by: Kantrice Ogletree)
Kantrice Ogletree
Airport Commission Secretary
Minutes, May 3, 2022, Page 13Financial Recovery
Dashboard
May 3, 2022TRAFFIC PERFORMANCE AND FUTURE OUTLOOK
SFO Total Enplaned Passengers
3.0 100%
90%
2.5
80%
Enplaned passengers (millions)
70%
2.0
60%
1.5 50%
40%
1.0
30%
20%
0.5
10%
0.0 0%
Jul-21
Jul-22
Jun-23
Jul-19
Jul-20
Jun-20
Jun-21
Jun-22
Nov-21
Nov-22
Nov-19
Nov-20
Apr-23
May-23
Apr-20
May-20
Apr-21
May-21
Apr-22
May-22
Aug-21
Dec-21
Aug-22
Dec-22
Jan-23
Feb-23
Mar-23
Aug-19
Dec-19
Aug-20
Dec-20
Mar-21
Sep-21
Jan-22
Feb-22
Mar-22
Sep-22
Sep-19
Jan-20
Feb-20
Mar-20
Sep-20
Jan-21
Feb-21
Oct-21
Oct-22
Oct-19
Oct-20
FY 2020 FY2021 FY 2022 FY 2023
Domestic International Slower Growth Moderate Growth Faster Growth Percent of FY2019
Note: Based on November 2021 Leigh Fisher forecast. March data is available.
International passenger traffic continues to underperform relative to domestic traffic due to international travel restrictionsNON-AIRLINE REVENUE – MONTHLY PERFORMANCE
Pre-pandemic Average
$30M
$29M
Revenue ($ in 000s)
Note: Based on November 2021 Leigh Fisher forecast. March data is available.ASQ Report
May 3, 2022
© 2022 ACI Benchmark Performance – Q1 2022SFO – Ranking Within the Customized Panel
Overall Experience – Total
Average Customized Panel 3.92 SFO Score 4.09 SFO Rank Within Customized Panel 1/8
Rank
Custom ASQ
Panel Global
1 134 SFO 4.09
SFO Peer Airports
2 155 4.04
Atlanta Hartsfield (ATL)
3 161 4.03
Dallas/Ft. Worth (DFW)
4 175 3.97 Los Angeles Int'l (LAX)
5 178 3.97 New York - JFK (JFK)
6 214 3.79 Newark Liberty (EWR)
Seattle Tacoma Int'l (SEA)
7 222 3.73
Toronto - Pearson (YYZ)
8 225 3.70
© 2022 ACI Benchmark Performance – Q1 2022 2Overall Experience by Boarding Area, Q1 2022
4.29
4.09 4.08 4.08 4.06
4.02
3.93
Boarding Area B D F A E G CSFO – Ranking Within the Customized Panel
Airport Atmosphere – Health Safety
Average Customized Panel 4.07 SFO Score 4.23 SFO Rank Within Customized Panel 1/8
Rank
Custom ASQ
Panel Global
SFO 4.23
1 134
SFO Peer Airports
2 148 4.18
Atlanta Hartsfield (ATL)
3 157 4.15
Dallas/Ft. Worth (DFW)
4 167 4.10 Los Angeles Int'l (LAX)
5 169 4.10 New York - JFK (JFK)
6 200 3.97 Newark Liberty (EWR)
Seattle Tacoma Int'l (SEA)
7 209 3.92
Toronto - Pearson (YYZ)
8 219 3.87
© 2022 ACI Benchmark Performance – Q1 2022 4SFO – Ranking Within the Customized Panel
Security Screening – Ease in Security Screening
Average Customized Panel 4.11 SFO Score 4.26 SFO Rank Within Customized Panel 2/8
Rank
Custom ASQ
Panel Global
4.29
1 142
SFO Peer Airports
2 158 SFO 4.26
Atlanta Hartsfield (ATL)
3 177 4.19
Dallas/Ft. Worth (DFW)
4 183 4.19 Los Angeles Int'l (LAX)
5 198 4.12 New York - JFK (JFK)
6 200 4.11 Newark Liberty (EWR)
Seattle Tacoma Int'l (SEA)
7 219 3.98
Toronto - Pearson (YYZ)
8 228 3.87
© 2022 ACI Benchmark Performance – Q1 2022 5SFO – Ranking Within the Customized Panel
Overall Emotional Score – Total
Average Customized Panel 4.04 SFO Score 4.14 SFO Rank Within Customized Panel 2/8
Rank
Custom ASQ
Panel Global
4.24
1 98
SFO Peer Airports
2 128 SFO 4.14
Atlanta Hartsfield (ATL)
3 153 4.09
Dallas/Ft. Worth (DFW)
4 162 4.07 Los Angeles Int'l (LAX)
5 175 4.03 New York - JFK (JFK)
6 196 3.95 Newark Liberty (EWR)
Seattle Tacoma Int'l (SEA)
7 200 3.94
Toronto - Pearson (YYZ)
8 219 3.87
© 2022 ACI Benchmark Performance – Q1 2022 6Overall Annual Satisfaction Peer Group Rank, 2012 - 2021
1
0.9
Best Best
1st of 5
0.8
2nd of 8
0.7
0.6
3rd of 6
0.5
Mid 4th of 7 5th of 9 5th of 9 5th of 9 Mid
0.4
0.3
3rd of 4
4th of 5 4th of 5
0.2
0.1
Worst Worst
0
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