MANAGEMENT AND SECRETARIAL QUALIFICATIONS AND SKILLS PROGRAMMES 2021 - Edutel
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MANAGEMENT AND SECRETARIAL
QUALIFICATIONS AND SKILLS PROGRAMMES
2021
Your one stop
towards life-long
learning
E D U T E LContents
1. Names of Directors, Chief Executive and Senior Management 3
2. Names and Qualifications of Academic Staff 4
3. General Information 5
4. Recognition of Prior Learning: The key to your future learning 8
5. Foundational Learning Programme 10
6. Project Management Skills Programme NQF 04 – Become a project manager 14
7. Start Your Own Business 15
8. Further Education and Training Certificate:
New Venture Creation (ID 66249) NQF 04 16
9. Further Education and Training Certificate:
Generic Management (ID 57712) NQF 04 20
10. Further Education and Training Certificate:
Marketing (ID 67464) NQF 04 24
11. Further Education and Training Certificate:
Business Administration Services (ID 61595) NQF 04 28
12. Further Education and Training Certificate:
Human Resources Management and Practices Support (ID 49691) NQF 04 32
13. National Diploma:
Human Resources Management and Practices (ID 61592) NQF 05 35
14. National Certificate:
National Certificate: Generic Management: General Management (ID 59201 (60269))
NQF 05 40
15. Code of Conduct 43
21. Names of Directors, Chief Executive
and Senior Management
Directors: Andries Pelser
Oscar Stephen Bashing
Jolene Pillay
Chief Executive Officer: Andries Bernardus Pelser
Senior Management: Oscar Bashing – Operations Manager
Tricia van Gass - Quality Manager
SETTING THE PACE IN SKILLS DEVELOPMENT 32. Names and Qualifications of Academic Staff
Adams, CKM - B.ING, ND Electrical Engineering, Facilitator, Assessor
Bhana, A – BA, BA (Hons), HED, HRD
Botha, GS - BA, HOD
Davies, L - BA Degree
Ferreira, DP - THD, FDE: Youth Preparedness, FDE: Giftedness, NHD - Educational Management,
NC: Creativity Management and Coaching, NC: HR, NC: OD-ETDP NQF 5, ND: ETDP NQF 5,
NC: OD-ETDP NQF 6, Facilitator, Assessor, Moderator
Janse van Rensburg, A - HOD, BA, BA (Hons), Conduct Outcomes-based assessment
Kok, A - BA, BA (Hons), HED: Outcomes-based assessment (OD-ETDP) Moderator
Kotze, P - HOD, D. Tech., HED, M. Tech., ACE.
Lubbe, D – ETDP
Luus, F - HOD, B. Tech., National Diploma in Electrical Engineering, Assessor, Moderator,
Facilitate a learning programme, Plan a learning programme
Pelser, C - B.Com degree. B.Com. (Hons), MCom Marketing Management
Prinsloo, C - BA (Hons), HED, ACE, Advance Project Manager, PHD
Sithole, B.E. - B.Ed. Management, Further Diploma in Education
Schoultz, KB - ND: Management, SDF, Assessor, Moderator
Seaman, PM - HOD, FDE, Assessor
Steyn, I - BA, Assessor, Moderator, Member of SACE
Swart, P - BA (Hons), MBA, BA (Prom).
Van der Schyf. A - Assessor and Moderator
Van der Schyf, M - Industry Electronics, NQF 4 Ladies/Gents Hairdressing, Diploma NQF 3 -
Advanced Make-up, National Diploma: OD-ETDP NQF 5, National Certificate: OD-ETDP
NQF 6.
Wepener, M - HED
Williams, J - ABET, OD-ETDP L.5, National Diploma: OD-ETDP
43. General Information
Our Mission Assessment and Moderation
Our mission is to add value to our customers' All Edutel's Assessors and Moderators are
business by being their most preferred accredited with the ETDP SETA and registered
training provider, offering them quality- with the Services SETA or SABPP ETQA.
assured training interventions that lead to Edutel also renders a service as far as
achieving national qualifications or credits, instructional learning assessment and
effectively address skills gaps and are value- workplace assessment are concerned.
adding, and achieving all this through
exceptional customer satisfaction and long- Where do we operate?
term relationships. Edutel offers its qualifications and skills
programmes in all major centres throughout
Meet EDUTEL South Africa, namely Pretoria, Johannesburg,
Edutel is a group of companies Cape Town, Durban or wherever the need
specialising in the fields of education, arises. We also render services internationally.
training, skills development and services. Please enquire with us for the venue nearest
The first Edutel company started off in to you. Courses can also be done via distance
1999 and in 2021 Edutel celebrates 22 learning.
years of excellence in the field of
education and training. What if I can do certain activities already?
Edutel Services (Pty) Ltd is fully accredited You will be able to apply for RPL assessment
with the Services SETA – Decision 1290. against certain unit standards. This means
All our programmes are approved by the that evidence of your experience and
Services SETA ETQA. previous studies could be used for an
We are also a member of APPETD. assessment process in order to declare you
competent. This process is called Recognition
What we offer of Prior Learning.
Edutel offers 6 different SETA Qualifications
on NQF levels 04 and 05, and various skills How to apply for RPL
programmes. Pre-entry phase
The learner applies for assessment for
Course material recognition of learning.
Edutel makes use of its own developers and The learner is given the necessary
approved course material, assessment guides information.
and instruments and sets a new standard A preliminary screening process takes
when it comes to courseware development. place where the viability of an RPL
We will continuously improve on our services. assessment is determined.
Mode of delivery
Contact and/or distance or mixed mode.
SETTING THE PACE IN SKILLS DEVELOPMENT 5Advice phase NLRD.
The evidence facilitator assists the
candidate with the gathering of evidence Learnerships
and presentation of the Portfolio of Duration: Learnership at NQF 04 – 12 months
Evidence.
The function of the evidence facilitator is Fees: See Insert
clearly defined as one of support and
advice through the accumulation of When can I register?
evidence. As soon as you are ready.
The evidence facilitator only facilitates the
process of evidence gathering: the Do I have to buy extra books?
candidate has the responsibility of No, all material will be provided.
undertaking this task.
Do I have to be working before I register?
Assessment phase You must preferably be working in the
The candidate compiles and submits a relevant industry in order to gain the
portfolio. practical experience. Should you not be
The registered assessor assesses the working in the industry and you only want to
portfolio. gain the knowledge component, you may
The assessor and the evidence facilitator register, but you will only receive a certificate
will not be the same person. to indicate that you have completed the
a. Competent – Assessor records results knowledge component of the skills
and submits candidate's evidence for programme or qualification. You will only
moderation. earn the credits linked to a unit
b. Not yet competent – Assessor requests standard/qualification once you have also
more evidence or sets further been declared competent on the workplace
assessment activities. assessment (Portfolio of Evidence).
Moderation phase Competency-based Education
The moderator moderates the assessment The courses listed are all competence-based.
process. This means that learners must not only be
The moderator makes recommendations declared competent on the knowledge
where necessary. component, but also the practical component
The declaration of competence is of each unit standard.
confirmed.
Learners first do the knowledge component
and add the practical later.
Certification phase
The candidate is issued with a certificate Language Policy
of competence. Our language of tuition is English.
The necessary data is uploaded to the
6Cancellation Policy All broadcasts will be put on Edutel's website
Cancellations of course fees will not be for later viewing by learners who missed the
accepted once you are accepted and broadcast.
registered as a learner. Consideration will
only be given to exceptional cases. You may
cancel your studies, but you will remain liable
to pay your course fees.
Learners' Financial Aid
Learners can arrange to pay their course fees
by bank debit order, cash monthly, cash in
advance, credit card or, in some cases, by
salary stop order (Fundi). Learners can apply
for study loans at various financial
institutions. Services SETA may also make
grants available from time to time. Contact
Services SETA at 0861 101 148 for more
information.
Student Support Services
Learners will be supported by our call centre
at (011) 760-4251 should they need any
assistance. Learners can also make an
appointment with their facilitator/assessor
should they so choose.
Employment opportunities
Should you be presently unemployed you
may apply to Edutel to have your details
placed on our employment database for
employers to consider.
Online learning
In some cases online learning sessions will be
arranged to support limited contact learners
and learners living in remote areas. In order
to take part in the online learning you will
need access to a computer, internet
connection, speakers, etc. If online learning
support will be part of your course, you will
be notified with registration.
SETTING THE PACE IN SKILLS DEVELOPMENT 74. Recognition of Prior Learning: The key to your
future learning
WHAT IT IS assessment.
Commonly called RPL, Recognition of Prior
Learning is a mechanism which provides for We've already stated, RPL is an assessment
acknowledgement of a person's knowledge process, and as such, the persons applying for
and skills which might not have been RPL must understand that they will have to
acquired through formal training. undergo some form of assessment to ensure
that the required knowledge and skills are still
SAQA's definition of RPL states "Recognition current. Edutel's RPL assessment mainly
of Prior Learning means the comparison of consists of Questioning and Workplace
the previous learning and experience of a Observation as methods of gathering the
learner howsoever obtained against the evidence to prove the candidate's
learning outcomes required for a specified competence. This means that the candidate
qualification, and the acceptance for will most probably be observed while he/she
purposes of qualification of that which meets is working and his/her line manager will
the requirements." This means that regardless complete a form indicating what the person
of where, when or how a person achieved the can do. The person will also have to complete
learning, if such learning meets the either a knowledge questionnaire, case study
requirements of a unit standard or a questions or an assignment (or a combination
qualification, it could be recognised for of these) in order for the assessor to check
credits. that the knowledge or theory needed to use
the skills properly is up to date.
RPL is therefore a form of assessment for
persons who have not attended training but With Edutel there is a specific procedure
still wish to be acknowledged for their which needs to be followed in order for the
current knowledge and skills in a particular RPL assessment process to take place. It looks
area. like this:
1. A prospective candidate, who knows
HOW IT WORKS that he/she most probably qualifies for
The SAQA RPL policy states: "there is no RPL applies to Edutel by completing the
fundamental difference in the assessment of relevant Application.
previously acquired skills and knowledge and 2. Once the file has been reviewed and
the assessment of skills and knowledge approved, the potential candidate meets
acquired through a current learning with an RPL Advisor, who explains the
programme. The candidate seeking credits for skills and knowledge requirements and
previously acquired skills and knowledge must checks whether the person does, in fact,
still comply with all the requirements as have these at present. This is called the
stated in unit standards and qualifications. Screening process.
The difference lies in the route to the 3. If the person has some major gaps in
8knowledge and skills, he/she is advised to successfully complete an RPL process. But
attend training to fill these gaps and the results are wonderful!
come back later for RPL.
4. If the person meets requirements, then WHAT IT COSTS
the process is put in motion. Just as the process is not a speedy one, so the
5. The successful candidate will be given costs are not excessively cheap. However, it is
thorough preparation for the definitely less expensive than attending a
assessment which lies ahead and all formal workshop and then undergoing the
concerns which the person might have assessment. It's not only the actual costing
are ironed out. which needs to be taken in consideration. The
6. Then the evidence collection phase hidden costs of being out of the workplace
starts. At this point the Evidence for formal training and therefore not being
Facilitator in the workplace (who might productive also have to be kept in mind.
be the line manager) is trained on how
to assist the candidate to collect the IS IT WORTH IT?
required evidence. Definitely! Imagine: perhaps a full
7. The evidence is collected over a period qualification which acknowledges your
of time (which was agreed upon during knowledge and skills without you having
assessment preparation) and this is all been in a classroom or undergoing
submitted to Edutel for formal coaching.......
assessment.
8. The assessment is done by a registered
assessor, who makes a judgement as to
whether the evidence submitted by the
candidate covers all the requirements of
the unit standard or qualification.
9. If it does, the candidate is declared
Competent and, in due course, can
celebrate his/her achievement.
10. If the evidence does not meet
requirements, the candidate is given
advice and support on what extra
evidence is required and how to go
about collecting this. Steps 7 to 9 then
apply.
Do not think that the RPL process is easy or
quick. The candidate must focus on what
evidence is needed and cannot merely
produce a few pieces of paper and think that
he/she is Competent. It takes time and
thought on the part of all concerned to
SETTING THE PACE IN SKILLS DEVELOPMENT 95. Foundational Learning Programme
What is Foundational Learning Competence What is the rationale for requiring learners to
(FLC)? complete Foundational Learning
Foundational Learning Competence is a part Competence?
qualification consisting of two learning areas: The skills developed in the two learning areas,
Communications and Mathematical Literacy. Communications and Mathematical Literacy,
It describes the minimum competence needed have been identified as foundational for
in these two key areas, required by people to learners wanting to progress in their
function optimally in the world of work. The occupation and skills development.
FLC describes the minimum competence
required of learners to deal successfully with There is ample research that shows that
occupational learning at NQF Levels 2-4. language proficiency is closely aligned to
success in learning in other areas. Historical
The school-leaving qualification, the National educational backlogs which resulted from an
Senior Certificate, is registered at NQF Level 4. unfair education dispensation have resulted
Hence the Foundational Learning in many adult learners having a gap in their
Competence addresses the needs of learners understanding of and ability to apply
in the occupational qualifications that are language and mathematical literacy concepts
registered on the NQF at Levels 2, 3 and 4, i.e. in the workplace. While learners may be
below Grade 12. ready for training at the required level in the
technical or practical aspects of a
The Foundational Learning Competence is a qualification, i.e. they are able to 'do', very
compulsory part of all new qualifications often their language skills in English
developed under the auspices of the Quality (normally the language of teaching and
Council for Trades and Occupations (QCTO) at learning) are at a much lower level. This
NQF levels 3 and 4. This does not mean that causes many problems in relation to dealing
developers of qualifications at NQF Level 2 with the theoretical concepts in the learning
cannot include Foundational Learning as a material and the acquisition of new skills and
requirement. It has replaced the knowledge in occupational training. Similarly
'fundamentals' in Mathematics and occupational training does require an
Communications, required previously in all understanding of numbers and knowledge
qualifications at NQF Levels 1 to 4. and how to work with numbers especially in
key areas of measurement and quantity.
This is a part qualification registered at NQF
Level 2. It has a credit value of 40, 20 for In 2007 the process for the development of
Foundational Learning Competence in the Foundational Learning Competence (FLC)
Communications and 20 for Foundational was implemented by the Department of
Learning Competence in Mathematical Labour. The FLC has replaced the
Literacy. fundamental unit standards in Mathematics
10and Communications that were required in all What is Foundational Learning Competence
SAQA qualifications at NQF Levels 1-4. This in Communications?
decision was taken essentially because the The Foundational Learning Competence in
fundamental unit standards were not done Communications describes the knowledge of
for a variety of reasons and had become a language and the thinking processes required
blockage in the system. A key reason for this to communicate effectively in the workplace.
was because learners were required to study
mathematics or language skills that were FLC Communications provides the basis in the
unnecessary for their specific occupational language of instruction to enable a learner to
needs. Hence there are many South Africans deal effectively with occupational training,
who have been denied qualifications in and communication in the workplace. The
occupations and trades at NQF levels 2, 3 and purpose of this component is to enable
4 because they are unable to achieve the individuals to deal confidently and
compulsory fundamental requirements at all successfully with the language of learning
four levels of the FET band for mathematical and teaching (LOLT) of formal occupational
literacy and language. training, in relation to oral skills, reading and
writing. It is the language of most external
The FLC is more focussed and directed to the assessments such as trade tests. People who
minimum competence required in each area attend a FLC learning programme are given
in order to function optimally in the world of practice in speaking, listening, reading and
work. It hence supports the objectives of the writing meaningfully and effectively in the
NQF that the fundamental unit standards language of instruction. Once they have
were intended to achieve in terms of redress, achieved their part qualification in
access to meaningful learning, the Communications they will be able, more
achievement of qualifications and providing a easily, to progress further in their chosen
basis for lifelong learning. occupational pathways and workplace
contexts.
Once a learner has completed the FLC, s/he
does not have to do it again, even if the The FLC is not ABET. Communications in ABET
learner moves onto a qualification registered and NQF Level 1 focus on using reading for
at a higher level, up to and including NQF learning rather than learning how to read. So
Level 4. while the function of reading programmes up
to and including NQF Level 1 focused on
The Foundational Learning Competence is being able to identify the vocabulary and the
designed to address occupational needs and language structures in context, so as to be
hence has no direct equivalent in the able to understand and comprehend what
traditional schooling sector. was being said, the focus in Foundational
Learning Competence is to read for
SETTING THE PACE IN SKILLS DEVELOPMENT 11information. Gathering information is not Literacy are able to solve problems in real
only about extracting relevant information contexts by responding to information about
from a text but also to infer meaning, to use mathematical ideas that are presented in a
the information gathered to make variety of ways. Individuals will solve
deductions, to develop the logic of an problems by defining the problem, analysing
argument, to organise thinking and to extract and making sense of the information
the key messages from an extended piece of provided, planning on how to solve the
writing. problem, executing their plan, interpreting
and evaluating the results, and justifying the
The content of the FLC Communications method and solution. Using their
learning programme covers the following: mathematical literacy and understanding of
Writing numbers, they will make sense of the
Speaking and listening workplace and the world in which they live.
Visual literacy
Language structure and usage The content of the FLC: Mathematical Literacy
Study skills curriculum covers the following:
Workplace terminology. Number and quantity
Finance
What is Foundational Learning Competence Data and chance
in Mathematical Literacy? Measurement
The Foundational Learning Competence in Space and shape
Mathematical Literacy is the minimum, Patterns and relationships.
generic mathematical literacy that will
provide learners with an adequate foundation In solving problems, individuals will apply
to cope with the mathematical demands of skills such as identifying or locating relevant
occupational training and to engage information, ordering, sorting, comparing,
meaningfully in real-life situations involving counting, estimating, computing, measuring,
mathematics. modelling, interpreting and communicating.
Foundational Mathematical Literacy will also What level of competence should be in place
serve as the foundation for further before a learner enters a Foundational
development of an individual in Learning Competence learning programme?
mathematical literacy contexts and A learner who is competent at ABET Level 3 in
mathematical concepts that may be specific the learning area should be able to manage
to an occupation or trade. the FLC learning programme.
Individuals who have met all the The Foundational Learning Competence
requirements of Foundational Mathematical assumes that learners entering a foundational
12learning programme have a minimum are relatively inexpensive and easy to
competence level in the relevant learning administer.
area at ABET Level 3 or its equivalent. This is
not a formal certification requirement, as To meet these requirements the assessments
there are no certification requirements for are in a multiple-choice, machine-scored
entry to the external assessment process. format.
What is the external assessment for The key feature of such a model is the on-
Foundational Learning Competence? going building of a bank of trailed assessment
Each learning area has an external items that can be used in various
assessment. The final assessment in each permutations.
learning area consists of 60 questions in a
multiple-choice format. Each external The questions are based on the curricula of
assessment is 2,5 hours in length. the Foundational Learning Competence in the
relevant learning area. They are proficiency
The two subject areas of Foundational assessments, aiming to test the state of
Learning Competence in Communications readiness to embark on learning rather than
and Foundational Learning Competence in assessment of completed learning.
Mathematical Literacy are assessed separately.
Each subject has an external assessment The items have different levels of complexity.
conducted at IEB recognised assessment The test specifications indicate how many
centres nationally. Edutel is registered as an questions at each level of complexity must be
assessment centre for IEB. included in the test. The following area the
ratings of achievement:
The purpose of these assessments is to check 80%-100% Competent Outstanding (CO)
whether learners are proficient enough in the 70%-79% Competent Commendable (CC)
foundational skills and knowledge of each 50%-69% Competent Adequate (CA)
learning area in order to engage effectively in 40%-49% Not Competent Threshold
formal occupational training. (NCT)
The assessment model that has been adopted Less than 40% Not Yet Competent (NYC)
is intended to support occupational skills
development, and is therefore based on Exemplar papers are available from the IEB
practical needs which require that the tests:
are available regularly and in the long
website (www.ieb.co.za).
term, electronically, on demand;
have a quick turn-around time for
delivery of results;
SETTING THE PACE IN SKILLS DEVELOPMENT 136. Become a Project Manager
This learning intervention consists of several facilitate effective project execution,
unit standards, all of which will provide the NQF 04 (8 credits)
learner with a fundamental set of basic 120379 Work as a project team member,
project management skills. You will learn NQF 04 (8 credits)
how to lead a team of people in the context
of a small project involving few resources. Accreditation status
Furthermore, you will be able to apply quality The programme is approved by the Services
assurance mechanisms throughout the SETA ETQA.
process.
Rules relating to assessment, academic credit,
Duration of skills programmes: The workshop progression and qualification
is approximately 3 days, depending on the Learners will be assessed by completing a
number of unit standards and notional hours. knowledge questionnaire and compiling
Portfolios of Evidence. Once you have been
During the three days we will cover: declared competent and your assessment
Option 1 outcome has been verified by the Services
120375 Participate in the estimation and SETA you will earn the credits linked to unit
preparation of cost budget or a project or standards making up your skills
sub project and monitor and control programme/qualification. These credits will
actual cost against budget, NQF 04 be registered on the National Learners'
(6 credits) Records Database and will always remain to
120376 Conduct project documentation your credit. Should you want to continue
management to support project processes, with your studies, you will be able to apply
NQF 04 (6 credits) for RPL/credits for what you have already
120381 Implement project administration achieved if it forms part of that
processes according to requirements, NQF qualification's curriculum. This skills
04 (5 credits) programme/qualification will serve as an
120382 Plan, organise and support entry requirement for follow-up skills
project meetings and workshops, NQF 04 programmes/qualifications specialising in the
(4 credits) same field at a higher level.
120387 Monitor, evaluate and
communicate simple project schedules,
NQF 04 (4 credits).
Option 2
120373 Contribute to project initiation,
scope definition and scope change
control, NQF 04 (9 credits)
120384 Develop a simple schedule to
147. Start your own business
Do you want to start your own business and outcome has been verified by the Services
ensure that it is successful from the outset? SETA you will earn the credits linked to unit
Knowing how to evaluate a new business standards making up your skills
idea, structure an effective business plan and programme/qualification. These credits will
making it work, requires knowledge, skills and be registered on the National Learners'
perseverance. Edutel's learning programmes Records Database and will always remain to
are designed to give you assistance with your credit. Should you want to continue
starting a new venture so that these issues do with your studies, you will be able to apply
not become problems. The various skills for RPL/credits for what you have already
programmes are outcomes-based and aligned achieved if it forms part of that
to SAQA-registered unit standards. qualification's curriculum. This skills
programme/qualification will serve as an
Accreditation status entry requirement for follow-up skills
The programme is approved by the Services programmes/qualifications specialising in the
SETA ETQA. same field at a higher level.
Rules relating to assessment, academic credit,
progression and qualification
Learners will be assessed by completing a
knowledge questionnaire and compiling
Portfolios of Evidence. Once you have been
declared competent and your assessment
SETTING THE PACE IN SKILLS DEVELOPMENT 158. Further Education and Training Certificate:
NEW VENTURE CREATION (ID 66249) NQF 04 Min 149 credits
Purpose of this qualification: Learning assumed to be in place:
The purpose of the Qualification is to develop Communication and Mathematical Literacy at
the appropriate skills and knowledge required NQF Level 03.
by a person for the establishment and
development of a small to medium business Exit-level Outcomes:
venture, and address the economic, Demonstrate an ability to identify and
administrative and behavioural (psycho- create a new venture.
social) barriers that contribute to success in Demonstrate knowledge of interpersonal
starting and sustaining the venture. skills required in a business environment.
Demonstrate an understanding of basic
This qualification is intended for persons who economics within a market economy.
wish to start, operate, manage and grow a Manage a new venture by applying
new small to medium business venture. business principles and techniques.
Learners attempting this qualification will be Demonstrate an understanding of the role
equipped with a variety of technical, business of leadership and management.
managerial and personal skills and strategies
to help them succeed in the creation and Duration of qualification:
sustenance of a business. The successful 1 year
learner will develop a sound foundation for
the application of these skills and knowledge Accreditation status
to explore a diverse range of entrepreneurial The programme is approved by the Services
opportunities. SETA ETQA.
Recipients of this qualification will be able to: Rules relating to assessment, academic credit,
Demonstrate an ability to identify and progression and qualification
create a new venture. Learners will be assessed by completing a
Demonstrate knowledge of interpersonal knowledge questionnaire and compiling
skills required in a business environment. Portfolios of Evidence. Once you have been
Demonstrate an understanding of basic declared competent and your assessment
economics within an market economy. outcome has been verified by the Services
Manage a new venture by applying SETA you will earn the credits linked to unit
business principles and techniques. standards making up your skills
Demonstrate an understanding of the role programme/qualification. These credits will
of leadership and management. be registered on the National Learners'
Records Database and will always remain to
16your credit. Should you want to continue entry requirement for follow-up skills
with your studies, you will be able to apply programmes/qualifications specialising in the
for RPL/credits for what you have already same field at a higher level.
achieved if it forms part of that
qualification's curriculum. This skills
programme/qualification will serve as an
Curriculum
FUNDAMENTAL CORE ELECTIVE
56 Credits 82 Credits Choose 11 Credits
119472 Accommodate 114600 Apply innovative 13952 Demonstrate basic
audience and context thinking to the understanding of the
needs in oral/signed development of a small Primary labour legislation
communication, NQF 03 business, NQF 04 (4 credits) that impacts on a
(5 credits) business unit, NQF 04
263455 Apply the (8 credits)
119457 Interpret and use principles of costing and
information from texts, pricing to a business 13945 Describe and apply
NQF 03 (5 credits) venture, NQF 04 (6 credits) the management of stock
and fixed assets in a
119467 Use language and 263356 Demonstrate an business unit, NQF 04
communication in understanding of an (2 credits)
occupational learning entrepreneurial profile,
programmes, NQF 03 NQF 04 (5 credits) 242655 Demonstrate
(5 credits) knowledge and
263514 Demonstrate an application of ethical
119465 Write/present/sign understanding of the conduct in a business
texts for a range of function of the market environment, NQF 04
communicative contexts, mechanisms in a new (4 credits)
NQF 03 (5 credits) venture, NQF 04 (5 credits)
9015 Apply knowledge of 120389 Explain and apply
statistics and probability to the concept, principles and
critically interrogate and theories of motivation in a
effectively communicate leadership context, NQF 04
findings on life related (6 credits)
problems, NQF 04
(6 credits) 114584 Finance a new
venture, NQF 04 (5 credits)
119462 Engage in
sustained oral/signed
communication and
SETTING THE PACE IN SKILLS DEVELOPMENT 17FUNDAMENTAL CORE ELECTIVE
56 Credits 82 Credits Choose 11 Credits
evaluate spoken/signed 263534 Implement an
texts, NQF 04 (5 credits) action plan for a new
venture, NQF 04 (4 credits)
119469 Read/view, analyse
and respond to a variety of 263474 Manage finances
texts, NQF 04 (5 credits) of a new venture, NQF 04
(6 credits)
9016 Represent, analyse
and calculate shape and 114805 Manage general
motion in 2- and 3- administration, NQF 04
dimensional space in (4 credits)
different contexts, NQF 04
(4 credits) 13948 Negotiate an
agreement or deal in an
119471 Use language and authentic work situation,
communication in NQF 04 (5 credits)
occupational learning
programmes, NQF 04 263434 Plan and manage
(5 credits) production/operations in a
new venture, NQF 04
7468 Use mathematics to (6 credits)
investigate and monitor
the financial aspects of 263456 Plan strategically
personal, business, national to improve new venture
and international issues, performance, NQF 04
NQF 04 (6 credits) (4 credits)
119459 Write/present/ sign 114592 Produce business
for a wide range of plans for a new venture,
contexts, NQF 04 (5 credits) NQF 04 (8 credits)
114596 Research the
viability of new venture
ideas/opportunities,
NQF 04 (5 credits)
18FUNDAMENTAL CORE ELECTIVE
56 Credits 82 Credits Choose 11 Credits
116394 Implement and
manage human resource
and labour relations
policies and acts, NQF 05
(9 credits)
NOTE: All fundamental and core unit standards are compulsory. Learners must choose unit
standards totalling a minimum of 11 credits for the elective component.
SETTING THE PACE IN SKILLS DEVELOPMENT 199. Further Education and Training Certificate: Generic
Management
MANAGEMENT (ID 57712) NQF 04, Min. 150 Credits
This qualification is intended for junior The learners who achieve this qualification
managers of small organisations, junior will be able to demonstrate competencies in
managers of business units in medium and management relating to Planning, Organising,
large organisations, or those aspiring to these Leading, Controlling and Ethics. Overall, this
positions. Junior managers include team qualification will ensure that learners are
leaders, supervisors, foremen and section capable of:
heads. Developing plans to achieve defined
objectives.
The focus of this qualification has been
designed to enable learners to be competent Organising resources in accordance with a
in a range of knowledge, skills, attitudes and developed plan.
values including: Leading a team to work co-operatively to
Gathering and analysing information. achieve objectives.
Analysing events that impact on a Monitoring performance to ensure
business and its competitive environment. compliance to a plan.
Complying with organisational standards. Making decisions based on a code of
ethics.
Motivating an individual or team.
Negotiating in a work situation. Learning assumed to be in place:
Communication, Mathematical Literacy and
Understanding the role of business
Computer Literacy at NQF Level 03.
strategy as it applies to junior
management.
Mode of delivery:
Managing the budget within a specific Contact, distance or mixed mode.
area of responsibility.
Applying management principles and Duration of qualification:
practices within a specific area of 1 year
responsibility.
Accreditation status:
Managing work unit performance to The programme is approved by the Services
achieve goals. SETA ETQA.
Behaving ethically and promoting ethical
behaviour in a work situation. Rules relating to assessment, academic credit,
Demonstrating understanding of the progression and qualification
consequences in a work unit of HIV/AIDS. Learners will be assessed by completing a
knowledge questionnaire and compiling
20Portfolios of Evidence. Once you have been for RPL/credits for what you have already
declared competent and your assessment achieved if it forms part of that
outcome has been verified by the Services qualification's curriculum. This skills
SETA you will earn the credits linked to unit programme/qualification will serve as an
standards making up your skills entry requirement for follow-up skills
programme/qualification. These credits will programmes/qualifications specialising in the
be registered on the National Learners' same field at a higher level.
Records Database and will always remain to
your credit. Should you want to continue
with your studies, you will be able to apply
Curriculum
FUNDAMENTAL CORE ELECTIVE
56 Credits 72 Credits Choose 22 Credits
119472 Accommodate 242824 Apply leadership 242812 Induct a member
audience and context needs concepts in a work context, into a team, NQF 03
in oral/signed NQF 04 (12 credits) (4 credits)
communication, NQF 03
(5 credits) 242815 Apply the 242820 Maintain records
organisation’s code of for a team, NQF 03
119457 Interpret and use conduct in a work (4 credits)
information from texts, environment, NQF 04
NQF 03 (5 credits) (5 credits) 242813 Explain the
contribution made by own
119467 Use language and 242816 Conduct a area of responsibility to
communication in structured meeting, the overall organisational
occupational learning NQF 04 (5 credits) strategy, NQF 04
programes, NQF 03 (5 credits)
(5 credits) 242822 Employ a
systematic approach to 242818 Describe the
119465 Write/present/sign achieving objectives, relationship of junior
texts for a range of NQF 04 (10 credits) management to other
communicative contexts, roles, NQF 04 (5 credits)
NQF 03 (5 credits) 242821 Identify
responsibilities of a team 11473 Manage individual
9015 Apply knowledge of leader in ensuring that and team performance,
statistics and probability to organisational standards NQF 04 (8 credits)
critically interrogate and are met, NQF 04
effectively communicate (6 credits)
SETTING THE PACE IN SKILLS DEVELOPMENT 21FUNDAMENTAL CORE ELECTIVE
56 Credits 72 Credits Choose 22 Credits
findings on life related 242810 Manage
problems, NQF 04 Expenditure against a
(6 credits) budget, NQF 04 (6 credits)
119462 Engage in 242829 Monitor the level
sustained oral/signed of service to a range of
communication and customers, NQF 04
evaluate spoken/signed (5 credits)
texts, NQF 04 (5 credits)
242819 Motivate and
119469 Read/view, analyse Build a Team, NQF 04
and respond to a variety of (10 credits)
texts, NQF 04 (5 credits)
242811 Prioritise time and
9016 Represent analyse work for self and team,
and calculate shape and NQF 04 (5 credits)
motion in 2- and 3-
dimensional space in 242817 Solve problems,
different contexts, NQF 04 make decisions and
(4 credits) implement solutions,
NQF 04 (8 credits)
7468 Use mathematics to
investigate and monitor the
financial aspects of
personal, business, national
and international issues,
NQF 04 (6 credits)
12153 Use the writing
process to compose texts
required in the business
environment, NQF 04
(5 credits)
119459 Write/present/ sign
for a wide range of
contexts, NQF 04 (5 credits)
NOTE: All fundamental and core unit standards are compulsory. Learners must choose unit
standards totalling a minimum of 22 credits for the elective component.
22Marketing
The FET Certificate in Marketing, Level 04 is
designed to meet the needs of those learners
who enter the field of Marketing. The whole
marketing field per se is a key business
function necessary for the success of any
organisation, both strategically and
operationally.
Accreditation status:
The programme is approved by the Services
SETA ETQA.
Rules relating to assessment, academic credit,
progression and qualification:
Learners will be assessed by completing a
knowledge questionnaire and compiling
Portfolios of Evidence. Once you have been
declared competent and your assessment
outcome has been verified by the Services
SETA you will earn the credits linked to unit
standards making up your skills
programme/qualification. These credits will
be registered on the National Learners'
Records Database and will always remain to
your credit. Should you want to continue
with your studies, you will be able to apply
for RPL/credits for what you have already
achieved if it forms part of that
qualification's curriculum. This skills
programme/qualification will serve as an
entry requirement for follow-up skills
programmes/qualifications specialising in the
same field at a higher level.
SETTING THE PACE IN SKILLS DEVELOPMENT 2310. Further Education and Training Certificate:
MARKETING (ID 67464), NQF 04 Min. 139 credits
Purpose of Qualification: Mode of delivery:
The FETC: Marketing is designed for people Contact, distance or mixed mode.
already in marketing or aspire to a similar
career. The Qualification allows the learner to Duration of qualification:
work towards a nationally recognized 1 year
professional Qualification. It aims to develop
individuals who wish to be qualified in one of Accreditation status:
the five sub-disciplines of Marketing: Direct The programme is approved by the Services
Marketing, Marketing Communication, SETA ETQA.
Customer Management, Marketing
Management, Marketing Research. The Rules relating to assessment, academic credit,
Qualification has building blocks from which progression and qualification:
a deeper and fuller appreciation of marketing Learners will be assessed by completing a
can be developed and will help learners to knowledge questionnaire and compiling
achieving personal, learning and career goals. Portfolios of Evidence. Once you have been
declared competent and your assessment
People involved or wishing to work in outcome has been verified by the Services
Marketing will access this Qualification. It will SETA you will earn the credits linked to unit
also serve as an entry Qualification into the standards making up your skills
higher levels of Marketing Qualifications. programme/qualification. These credits will
be registered on the National Learners'
Learning assumed to be in place: Records Database and will always remain to
It is assumed that the learners are competent your credit. Should you want to continue
in Communication, Mathematical Literacy with your studies, you will be able to apply for
and Computer Literacy at NQF Level 03. RPL/credits for what you have already
achieved if it forms part of that qualification's
Exit-level Outcomes: curriculum. This skills
Work and comply with organisational programme/qualification will serve as an
ethics, concepts and cultures. entry requirement for follow-up skills
Meet marketing objectives with available programmes/qualifications specialising in the
resources. same field at a higher level.
Position and promote products to meet
customer needs.
Maintain internal and external customer
satisfaction levels.
Apply aspects of marketing.
24Curriculum
FUNDAMENTAL CORE ELECTIVE
56 Credits 65 Credits 18 Credits
119472 Accommodate 252201 Apply marketing 252214 Conduct follow-
audience and context team work strategies, up with customers to
needs in oral/signed NQF 04 (4 credits) evaluate satisfaction
communication, NQF 03 levels, NQF 04 (6 credits)
(5 credits) 252216 Comply with legal
252196 Describe features,
requirements and
119457 Interpret and use organisational and advantages and benefits
information from texts, professional codes of of products and services,
NQF 03 (5 credits) conduct, NQF 04 (4 credits) NQF 04 (4 credits)
119467 Use language and 252217 Comply with
242819 Motivate and
communication in organisational ethics, Build a Team, NQF 04
occupational learning NQF 04 (4 credits) (10 credits)
programmes, NQF 03 118028 Supervise
(5 credits) 252202 Deal with brand,
product and service customer service
119465 Write/present/sign standards, NQF 04
promotions, NQF 04
texts for a range of (4 credits) (8 credits)
communicative contexts, 12153 Use the writing
NQF 03 (5 credits) 252206 Demonstrate an
understanding of product process to compose texts
9015 Apply knowledge of required in the business
positioning, NQF 04
statistics and probability to (4 credits) environment, NQF 04
critically interrogate and (5 credits)
effectively communicate 252211 Demonstrate an
findings on life related understanding of the
problems, NQF 04 competitive environment
(6 credits) and product positioning,
NQF 04 (6 credits)
119462 Engage in
sustained oral/signed 252203 Demonstrate an
communication and understanding of the
evaluate spoken/signed target market, NQF 04
texts, NQF 04 (5 credits) (4 credits)
119469 Read/view, analyse 252210 Handle a range of
and respond to a variety of customer complaints,
texts, NQF 04 (5 credits) NQF 04 (4 credits)
SETTING THE PACE IN SKILLS DEVELOPMENT 25FUNDAMENTAL CORE ELECTIVE
56 Credits 65 Credits 18 Credits
9016 Represent analyse 252197 Identify and use
and calculate shape and marketing resources to
motion in 2- and 3- meet objectives, NQF 04
dimensional space in (4 credits)
different contexts, NQF 04 252195 Identify expertise
(4 credits) and resources, NQF 04
119471 Use language and (3 credits)
communication in 252191 Identify internal
occupational learning and external stakeholders,
programmes, NQF 04 NQF 04 (4 credits)
(5 credits)
252193 Identify potential
7468 Use mathematics to and existing customers of
investigate and monitor the business, NQF 04
the financial aspects of (4 credits)
personal, business, national
252209 Instil in oneself a
and international issues,
NQF 04 (6 credits) personal marketing culture,
NQF 04 (4 credits)
119459 Write/present/sign
252218 Liaise with a range
for a wide range of
contexts, NQF 04 (5 credits) of customers of a business,
NQF 04 (4 credits)
252194 Meet marketing
performance standards,
NQF 04 (4 credits)
252204 Monitor marketing
information flow and
collect and process
marketing data, NQF 04
(4 credits)
26Refine your Business Administration activities
The administration function of any business with your studies, you will be able to apply
unit is the core of the business. The for RPL/credits for what you have already
management of records and projects is the achieved if it forms part of that
lifeblood of the organisation and the qualification's curriculum. This skills
specialised administrative measures, such as programme/qualification will serve as an
financial literacy, contractual marketing and entry requirement for follow-up skills
business communication, are equally programmes/qualifications specialising in the
important. This qualification will give you same field at a higher level.
what you need to run a business effectively.
We offer the following skills programmes:
Effective Business Administration
Communication in the Business Sector
Administration Procedures
Financial Administration
Working with Service Providers
Project Management
Note: any unit standard that forms part of
the qualification can also be done on its own
as a skills programme.
Accreditation status:
The programme is approved by the Services
SETA ETQA.
Rules relating to assessment, academic credit,
progression and qualification:
Learners will be assessed by completing a
knowledge questionnaire and compiling
Portfolios of Evidence. Once you have been
declared competent and your assessment
outcome has been verified by the Services
SETA you will earn the credits linked to unit
standards making up your skills
programme/qualification. These credits will
be registered on the National Learners'
Records Database and will always remain to
your credit. Should you want to continue
SETTING THE PACE IN SKILLS DEVELOPMENT 2711. Further Education and Training Certificate:
BUSINESS ADMINISTRATION SERVICES (ID 61595), NQF 04 Min. 140 credits
Purpose of Qualification: operational competencies. It will provide the
This qualification is for any individual who is broad knowledge, skills and values needed in
or wishes to be involved in the administration the administration field for all business and
function within any industry, or non- non-commercial sectors and will facilitate
commercial venture/organisation. It is also access to and mobility and progression within
the building block to advance learners into education and training.
the National Certificate in Business
Administration Services, NQF Level 05. Qualifying learners could follow a career in:
Secretarial services
The core component of the qualification Reception services
offers the learner knowledge and skills in the Switchboard operations
Management of Records, Comprehension of Financial administration
Written and Verbal Texts, Business Writing, Banking administration
Problem-solving, Ethics, Cultural Awareness, Personal/executive assistant services
Self- management and Self-development, Technical assistance
Project Teamwork and Business Policies and Typing
Procedures. The qualification, through its Data capturing
elective component, enables the learner to Systems administration
specialise in areas of administration, such as Human Resources administration
Reception, Executive Administration, Financial Basic contracts administration
Literacy, Relationship Management, Legal Legal secretarial services
Knowledge, Communication, Project Reception supervision
Administration and Support, Call Centre Change administration and management
Administration and Human Resources. Relationship management
Project co-ordination
Learners working towards this qualification
will find that the acquisition of competence Exit-level Outcomes:
in the unit standards which make up the Have knowledge of the procedures for
qualification, will add value to their jobs. This stock and fixed asset control.
qualification is intended to enhance the Develop administrative systems, together
provision of service within the field of with other employees, to improve
administration within all business and non- organisational effectiveness.
commercial sectors. The qualification ensures Present information that is routinely and
progression of learning, enabling the learner regularly required, as well as specific
to meet standards of service excellence information that is requested from time-
required within the administration field of to-time.
learning, through building day-to-day Manage service providers.
administration skills, as well as general Be an effective employee in the
28administrative section of an organisation. Learning assumed to be in place:
Be aware of how fraud can be present in Learners accessing this qualification should
an office environment and assist in the be competent in communication,
control thereof. mathematical literacy and computer literacy
Display cultural awareness in dealing with at NQF Level 03.
customers and colleagues and utilise the
differences in a positive way to enhance Mode of delivery:
the effectiveness and image of the Contact, distance or mixed mode.
organisation.
Identify and solve work-related problems Duration of qualification:
together with others in the section. 1 year
Apply efficient time management
processes, procedures and techniques.
Be an effective member of a team.
Become a knowledge worker.
Accreditation status:
The programme is approved by the Services
SETA ETQA.
Rules relating to assessment, academic credit,
progression and qualification:
Learners will be assessed by completing a
knowledge questionnaire and compiling
Portfolios of Evidence. Once you have been
declared competent and your assessment
outcome has been verified by the Services
SETA you will earn the credits linked to unit
standards making up your skills
programme/qualification. These credits will
be registered on the National Learners'
Records Database and will always remain to
your credit. Should you want to continue
with your studies, you will be able to apply
for RPL/credits for what you have already
achieved if it forms part of that
qualification's curriculum. This skills
programme/qualification will serve as an
entry requirement for follow-up skills
programmes/qualifications specialising in the
same field at a higher level.
SETTING THE PACE IN SKILLS DEVELOPMENT 29Curriculum
FUNDAMENTAL CORE ELECTIVE
56 Credits 73 Credits Choose 11 Credits
8968 Accommodate 110021 Achieve personal 13929 Co-ordinate
audience and context effectiveness in business meetings, minor events
needs in oral environment, NQF 04 and travel arrangements,
communication, NQF 03 (6 credits) NQF 03 (3 credits)
(5 credits) 13943 Analyse new 13928 Monitor and
8972 Interpret a variety of developments reported in control reception area,
literary texts, NQF 03 the media that could NQF 03 (4 credits)
(5 credits) impact on a business 7790 Process incoming
8969 Interpret and use sector or industry, NQF 04 and outgoing telephone
information from texts, (10 credits) calls, NQF 03 (3 credits)
NQF 03 (5 credits) 13941 Apply the budget 12155 Apply
8970 Write texts for a function in a business unit, comprehension skills to
range of communicative NQF 04 (5 credits) engage written texts in a
contexts, NQF 03 (5 credits) 10022 Comply with business environment,
9015 Apply knowledge of organisational ethics, NQF 04 (5 credits)
statistics and probability to NQF 04 (4 credits) 10026 Identify expertise
critically interrogate and 14552 Contract service and resources, NQF 04
effectively communicate providers, NQF 04 (3 credits)
findings on life related (3 credits) 10023 Identify internal
problems, NQF 04 13945 Describe and apply and external
(6 credits) the management of stock stakeholders, NQF 04
8974 Engage in sustained and fixed assets in a (4 credits)
oral communication and business unit, NQF 04 10139 Implement project
evaluate spoken texts, (2 credits) administration processes
NQF 04 (5 credits) 110026 Describe and assist according to
12417 Measure, estimate in the control of fraud in requirements, NQF 04
and calculate physical an office environment, (5 credits)
quantitites and explore, NQF 04 (4 credits) 10388 Interpret basic
critique and prove 110003 Develop financial statements,
geometrical relationships in administrative procedures NQF 04 (3 credits)
2- and 3-dimensional in a selected organisation,
space in the life and 10983 Participate in the
NQF 04 (8 credits) implementation and
workplace of an adult with
increasing responsibilities, 7791 Display cultural utilisation of equity
NQF 04 (4 credits) awareness in dealing with related processes, NQF 04
customers and colleagues, (5 credits)
NQF 04 (4 credits)
30FUNDAMENTAL CORE ELECTIVE
56 Credits 73 Credits Choose 11 Credits
8975 Read, analyse and 110009 Manage 9244 Plan and conduct
respond to a variety of adminstration records, meetings, NQF 04
texts, NQF 04 (5 credits) NQF 04 (4 credits) (4 credits)
7468 Use mathematics to 109999 Manage service 10171 Manage the
investigate and monitor providers in a selected capture, storage and
the financial aspects of organisation, NQF 04 retrieval of human
personal, business, national (5 credits) resources information
and international issues, 110023 Present using an information
NQF 04 (6 credits) information in report system, NQF 05
format, NQF 04 (6 credits) (3 credits)
12153 Use the writing
process to compose texts 10135 Work as a project
required in the business team member, NQF 04
environment, NQF 04 (8 credits)
(5 credits) 15234 Apply efficient time
8976 Write for a wide management to the work
range of contexts, NQF 04 of a department/
(5 credits) division/section, NQF 05
(4 credits)
NOTE: All fundamental and core unit standards are compulsory. Learners must choose unit
standards totalling a minimum of 11 credits for the elective component.
SETTING THE PACE IN SKILLS DEVELOPMENT 3112. Further Education and Training Certificate:
HUMAN RESOURCES MANAGEMENT AND PRACTICES SUPPORT
(ID 67463), NQF 04, 140 credits
On completion of the Certificate you will be o Compensation and administration
able to apply for registration with SABPP. related to human resources
management and practices.
Purpose of Qualification:
This qualification will be useful to people who Learning assumed to be in place:
support and participate in human resources Communication, Mathematical Literacy and
management and practices. Computer Literacy at NQF Level 03
People credited with this qualification are Exit-level Outcomes:
able to Perform administrative duties related to
Collect, collate and distribute information human resources management and
related to people management in line practices.
with a given plan; Support the implementation of
Provide advice on or refer to the procedures and systems related to human
appropriate person in response to queries resources management and practices in
on organisational procedures related to all of the following role clusters:
people management; o strategic planning for human
Demonstrate basic understanding of resources management and practices;
people dynamics and impact in the o acquisition, development and
workplace; utilisation of people;
Demonstrate basic understanding of the o establishment and improvement of
functioning of business and the role and labour and employee relations;
contribution of individuals within o compensation and administration
organisations; related to human resources
Support the implementation of processes management and practices.
and systems related to human resources Collect, collate and distribute information
management and practices in all of the related to human resources management
following role clusters: and practices in the context of a
o Strategic planning for human predetermined plan.
resources management and Provide advice on or refer to the
practices, people and work; appropriate person in response to queries
o Acquisition, development and on organisational procedures related to
utilisation of people; human resources management and
o Establishment and improvement of practices.
labour and employee relations;
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