Made for India. Made in India - Reliance ...

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Made for India. Made in India - Reliance ...
Report on Corporate Social
               Responsibility 2020-21

Made
for India.
Made
in India.
Made for India. Made in India - Reliance ...
Vision
At Reliance Foundation, our vision is to build an inclusive India by
pioneering a holistic model to address our nation’s multifaceted
development challenges, and contribute to its collective aspirations.
Central to our philosophy is the commitment to enhance the quality
of life of people from marginalised and vulnerable communities,
by empowering them and catalysing change through innovative
and sustainable solutions. Our steadfast endeavour is to create
replicable and scalable models of development through an
integrated approach in the true Reliance spirit of maximising
societal value for all, and making it a movement.
                                                                        COVID-19              Rural                          Health
                                                                        Response              Transformation                 PG 22

                                                                        PG 6                  PG 16

                                                                        Education             Sports for                     Disaster
                                                                        PG 26                 Development                    Response
                                                                                              PG 32                          PG 36

                                                                                            Impact since inception

                                                                                            4.5+          crore
                                                                                            People reached through
                                                                                                                     44,700+
                                                                                                                     Villages served through
                                                                                            CSR activities across    CSR initiatives
                                                                                            44,700+ villages

                                                                        Other Initiatives
                                                                        PG 40
Made for India. Made in India - Reliance ...
Report on Corporate Social Responsibility                      Overview

Touching Lives - Reliance for India                                                                                                Reliance works to create
                                                                                                                                   transformational change across
                                                                                                                                                                                   Reliance applies a three-pronged strategy to enhance the
                                                                                                                                                                                   impact, scale and speed of its CSR interventions.
                                                                                                                                   India, to build a stronger, inclusive
                                                                                                                                   nation by enabling lives and
                                                                                                                                   livelihoods. Reliance supports the
                                                                                                                                   most marginalised communities,
                                                                                                                                   thereby contributing to the United                                 Direct
                                                                                                                                                                                                                                       Partnerships
                                                                                                                                                                                                                                                                    Leveraging
                                                                                                                                                                                                                                           and
                                                                                                                                   Nations’ Sustainable Development                                Engagement
                                                                                                                                                                                                                                      Collaborations
                                                                                                                                                                                                                                                                    Technology
                                    Isha Ambani         Dr. Tarang        Dhanraj Nathwani
                                                       Gianchandani                                                                Goals, the 2030 Agenda. To
                                                                                                                                   further this objective, during FY
                                                                                                                                   2020-21, Reliance spent ` 1,140
                                                                                                                                   crore supporting programmes
                                                                                                                                                                                         Working with                                Building an enabling           To broaden scale,
                                                                                                                                   under a multitude of CSR                            communities to                                    ecosystem of              increase pace and
                                                                                                                                   initiatives.                                       co-create models                                development, with           strengthen impact.
                                          Jagannatha Kumar        B. Srinivasan                                                                                                       of development,                                  the government,              With technology,
                                                                                                                                   These initiatives are spearheaded by
                                                                                                                                                                                      foster ownership                                academia, private        communities can access
                                                                                                                                   Reliance Foundation, the philanthropic
                                                                                                                                                                                        and empower                                     institutions and        knowledge resources
                                                                                                                                   arm of Reliance Industries Limited. Led
                                                                                                                                                                                       them to lead the                              agencies to increase      easier and take informed
                                                                                                                                   by Founder and Chairperson Smt. Nita
                                                                                                                                                                                    change for the better                             impact and reach           decisions about their
                                                                                                                                   M. Ambani, Reliance Foundation aims to
                                                                                                                                                                                                                                                                 lives and livelihoods.
                                                                                                                                   play a catalytic role in addressing India’s
                                                                                                                                   development challenges with innovative
                                                                                                                                   and sustainable solutions. Since 2010, the
   The past year required a paradigm shift. We innovated to                                                                        Foundation has been creating a positive
                                                                                                                                   impact through its multi-pronged approach
 meet the urgent requirements of the millions across India who                                                                     that reaches out to all segments of the
                                                                                                                                   population. Reliance Foundation works                                                          ent           Rural
                                                                                                                                                                                                                               opm
  are most-at-need. Our teams stepped up efforts and we will
                                                                                                                                                                                                                                                      Tra
                                                                                                                                   with communities who need access and                                                    evel                          ns
                                                                                                                                                                                                                                                            fo
                                                                                                                                                                                                                         rD                                   rm
                                                                                                                                   opportunity, and provides a development                                             fo                                       at
  continue to pool in our resources and skills, to scale up our                                                                    platform for improving their quality of life.
                                                                                                                                                                                                                   s

                                                                                                                                                                                                               t

                                                                                                                                                                                                                                                                          io
                                                                                                                                                                                                            or

                                                                                                                                                                                                                                                                            n
                                                                                                                                                                                                          Sp
     response across India during this unprecedented time.

                                                                                                                                                                                          ster Response
                                                                                                                                      Through FY 2020-21,
Summary of FY 2020-21                                                                                                                 Reliance continued its
                                                                                                                                                                                                                               LIVES TOUCHED

                                                                                                                                                                                                                                                                                Health
                                                                                                                                                                                                                              SINCE INCEPTION

                                                                                                                                                                                                                               4.5+
                                                                                                                                      CSR interventions but
Resilience. This was the one word that rang loud and clear all through the past year. As India faced the
                                                                                                                                      also addressed the new
largest health and humanitarian crisis, what marked our efforts was the remarkable energy, attitude

                                                                                                                                                                                      Disa
                                                                                                                                      priorities thrown up by                                                                                      Crore
and unity displayed in this journey together. #CoronaHaregaIndiaJeetega was our mission as we went
                                                                                                                                      the COVID-19 pandemic.
all out to support emergency and medium-term needs of the communities we serve.
                                                                                                                                      The collaborations built

                                                                                                                                                                                                          Ar
Through multiple initiatives, our         on-the-ground initiatives to ensure the    worked tirelessly to ensure that we step         over the years were

                                                                                                                                                                                                            ts
                                                                                                                                                                                                               C
                                                                                                                                                                                                                   ul

                                                                                                                                                                                                              ,
Corporate Social Responsibility           nation wins the battle against COVID-19.   up our efforts to shoulder our social            leveraged to deliver and                                                       tu                                               n
                                                                                                                                                                                                                       re                                          io
activities have served 4.5+ crore                                                    responsibility, more than ever before.                                                                                               a                                    c at
                                          Meanwhile, our regular services                                                             enhance the impact of the                                                               nd
                                                                                                                                                                                                                                   Heri                 Ed   u
people across 44,700+ villages of India                                                                                                                                                                                                tage
                                          to ensure support to marginalised          Jeeta Rahe Mera India, a song that we            COVID-19 response.
since inception.
                                          communities continued, but there was       created in 2020, was a tribute to the
This year, urgent efforts were needed     a paradigm shift in the adoption of        relentless spirit, hope and togetherness
to support emergency requirements         innovative measures.                       that we showed as a nation. It remains
as a result of the pandemic. The                                                     our commitment that we will put people
                                          Ensuring linkages for disrupted
entire Reliance family joined forces to                                              first and will help build back even
                                          livelihoods, promoting the health and
strengthen the nation’s fight against                                                better than before.
                                          welfare of people, strengthening water
COVID-19. With a 24x7, multi-pronged
                                          and food security while skilling women
approach, Reliance promptly initiated
                                          and youth, our teams across businesses

2                                                                                                    Reliance Industries Limited                                                                                                                                                         3
Made for India. Made in India - Reliance ...
Report on Corporate Social Responsibility                   Overview

                                   Key intervention areas and impact

COVID-19
outreach and                       Rural                                        Health                                         Education                                       Sports for                                    Disaster
support                            Transformation                                                                                                                              Development                                   Response
1,000 MT
Oxygen provided to patients on
                                   • Empowered 43,000+
                                     villages through various rural
                                                                                • Provided 2.3+ lakh health
                                                                                  consultations though Mobile Medical
                                                                                                                               • Setting up 360,000 sq ft Greenfield
                                                                                                                                 Institute of Eminence, Jio Institute
                                                                                                                                                                               • 2.15+ crore youth and children
                                                                                                                                                                                 reached through different sports
                                                                                                                                                                                                                             • Provided early warning/post-
                                                                                                                                                                                                                               disaster advisories to 10+ lakh
                                     transformation initiatives                   Units (MMUs), Static Medical Units             Campus at Ulwe, Navi Mumbai,                    initiatives since inception                   people across seven states and
a daily basis, equivalent to the
                                   • Enhanced livelihood of additional 17         (SMUs) and Community Health                    Maharashtra in 52+ acres; Institute           • Reliance Foundation Youth                     two Union Territories
daily requirement of 1,00,000+
                                     lakh farmers, fisherfolk and livestock       Centres ( CHCs)                                ready to commence academic                      Sports conducted over 30                    • Provided support before
patients per day on average
                                     owners (1.26 crore cumulatively);          • Screened 11,900+ women                         sessions in 2021                                virtual sessions on fitness,                  and after the following

5.5+ crore
Meals distributed till date to
                                     treated and supported 1.9+ lakh
                                     livestock animals
                                                                                  and nearly 7,800 children for
                                                                                  anaemia and malnutrition
                                                                                  respectively; diagnosed and treated
                                                                                                                               • Provided quality education to
                                                                                                                                 15,000+ annually through 14
                                                                                                                                 Reliance Foundation Schools; 4,100
                                                                                                                                                                                 nutrition, well-being of athletes
                                                                                                                                                                                 in FY 2020-21, attracting
                                                                                                                                                                                 4,000+ participants
                                                                                                                                                                                                                               cyclones –Amphan, Nisarga,
                                                                                                                                                                                                                               Burevi and Nivar
                                   • Created 131+ lakh cubic meters of                                                                                                                                                       • Provided locust control
over 27+ lakh beneficiaries          water harvesting capacity                    6,500+ women and 538 children;                 training hours for 763 teachers and           • Conducted eight digital                       information services
                                                                                  conducted 207 corneal transplants              116 non-teaching staff on using

81+ lakh
                                   • Strengthened 2,600 Community-                                                                                                               education workshops to train                  to three states
                                                                                  under RF Drishti                               technology platforms                            close to 250 coaches
                                     based Organizations (CBOs),                                                                                                                                                             • Delivered disaster relief
                                     including GPs, SHGs and FPOs;              • 136,000+ mothers registered                  • Launched Reliance Foundation                  • Engaged 1.1 crore students                    and information services
reusable masks distributed
                                     provided leadership training to              through ASMAN app; detected                    Scholarships in Artificial Intelligence         across 34 cities through RF Jr                during floods in Uttarakhand
to 50+ lakh beneficiaries
                                     10,000+ elected representatives &            51,000 high-risk cases and sent                and Computer Sciences                           NBA since the programme’s                     and Andhra Pradesh
across 21 states and 2 Union
                                     village leaders and 8,400+ women of          65,000 notifications to doctors for            in January 2021                                 inception; hosted first-ever live
Territories                                                                                                                                                                                                                  • Trained 716 youth volunteers
                                     SHGs and Federations                         timely case management                       • Partnered with 244 schools across               virtual clinic in FY 2020-21                  on disaster risk reduction and

2,300+
Beds supported across
                                   • Supported 30 FPOs in 12 states
                                     to strengthen market access for
                                                                                • JCI Accreditation received by Sir
                                                                                  HN Reliance Foundation Hospital–
                                                                                  first Indian hospital to go through
                                                                                                                                 seven states for digital classrooms,
                                                                                                                                 impacting 1,700+ teachers and
                                                                                                                                 64,000+ students since inception
                                                                                                                                                                               • Education and Sports for All
                                                                                                                                                                                 (ESA) programme has positively
                                                                                                                                                                                                                               354 farmers on post-flood crop
                                                                                                                                                                                                                               protection measures
                                     43,000+ farmers; FPOs transacted                                                                                                            impacted lives of 200,000+
various locations                    `94+ crore worth business and                virtual accreditation                        • Through three editions, over 33,000             underprivileged children

39+ lakh
                                     `26.2 crore produce sales through          • Launched One Stop Breast Clinic                teachers impacted through Reliance              together with partner NGOs
                                     digital linkages                             in January 2021                                Foundation’s support for CENTA                  since inception
                                                                                • 45,260 units of blood donated to               Teaching Professionals’ Olympiad
Individuals supported with
                                                                                  73,000+ beneficiaries through blood            (TPO); TPO 2020 conducted
COVID advisories
                                                                                  donation camps during the year                 virtually with participation from

37,000
                                                                                                                                 nearly 7,500 teachers

Individuals whose queries
on government schemes and
social benefits were answered

                                                                                    Mobile Medical Unit, Shahdol, continued
                                              Baleshwar Rai from Deoghar with               to support crucial primary care        A student of Reliance Foundation School        RF Young Champs junior football match at                              Food distribution
                                                            his summer paddy                         through the pandemic                             attending online class                       Mumbai, Maharashtra                    during Uttarakhand flash floods

                                       READ MORE ON PG 16                           READ MORE ON PG 22                             READ MORE ON PG 26                              READ MORE ON PG 32                            READ MORE ON PG 36

4                                                                                                Reliance Industries Limited                                                                                                                                          5
Made for India. Made in India - Reliance ...
Report on Corporate Social Responsibility

                                            India’s first COVID-19 facility
                                            with 250 beds set up at
COVID-19 Response                           SevenHills, Mumbai. This has
                                            been scaled up to over 2,300
                                            beds across various locations

Pulling together 24x7,
multi-pronged initiatives,                  1,000                 MT
to support the nation’s                     Oxygen provided to patients on a daily
                                            basis, equivalent to the daily requirement

fight against COVID-19.                     of 1,00,000+ patients per day
                                                                                                                                  ISO oxygen container being transported by
                                                                                                                                      trucks in Jamnagar, Gujarat (May 2021)

                                                                                                                  Contribution of `561 crore to
                                                                                                                  the PM‑CARES Fund, various
                                                                                                                  state and other relief funds

                                                                                                                  81+ lakh reusable masks
                                                                                                                  distributed to 50+ lakh
                                                                                                                  beneficiaries across 21 states
                                                                                                                  and 2 Union Territories
                                                                          COVID facility at SevenHills Hospital

                                            5.5+            crore
                                            Meals including ration kits, food coupons
                                                                                                                  5.5+                  lakh litres
                                                                                                                  Free fuel provided to 14,000+ notified
                                            and cooked meals provided for marginalised                            emergency response vehicles
                                            communities and frontline workers through
                                            Mission Anna Seva, India’s largest meal

                                                                                                                  39+
                                            distribution programme by a corporate
                                            foundation
                                                                                                                                      lakh
                                                                                                                  Individuals reached with advisories
                                                                                                                  on COVID-19, government schemes
                                                                                                                  and livelihood opportunities

                                                                                                                  All reported data figures in this chapter are
                                                                                                                  as of 15 May 2021.

                                                         Mask distribution to transportation workers as part of
                                                                                     Mission COVID Suraksha

                                                                                                                                                                         7
Made for India. Made in India - Reliance ...
Report on Corporate Social Responsibility                        COVID-19 Response

Rising to the occasion                                                                                                                                                                                                           Vaccination to push back
                                                                                                                                                                                                                                 the pandemic
Supporting national efforts                                                                                                           Supporting India’s health delivery                                                         Sir H N Reliance Foundation
                                                                                                                                                                                                                                 hospital, joined the nation in building
The effects of the COVID-19 pandemic                                                                                                  Rapid expansion of COVID-19                   5.5+ lakh litres of free fuel to 14,000+     safety of citizens by taking part
have been felt across the world,             Issues addressed                                                                         specialist care                               notified ambulances and vehicles             in the nation’s largest vaccination
affecting every aspect of life, making                                                                                                                                              engaged in COVID-19 services across          drive against COVID-19. Starting
                                                                                                                                      Reliance Foundation rapidly scaled up
it the largest humanitarian crisis in                                                                                                                                               249 districts in 18 states during this       on March 5, 2021 for those above
                                                                                                                                      response for COVID-19 healthcare,
recent times. In India, the national                                                                                                                                                critical period.                             60 years of age and those between
                                                                                                                                      setting up the first dedicated COVID-19
lockdown from March 2020 to curb                                                                                                                                                                                                 45-59 years with comorbidities, it
                                                                                                                                      hospital in India in collaboration with the   Ensuring essential tertiary
the spread of the virus, continued in                                                                                                                                                                                            was opened up to all beneficiaries
                                                                                                                                      Brihanmumbai Municipal Corporation            care
stages through a large part of the year.                                                                                                                                                                                         above 45 years from April 1, 2021
                                             Access to            Medical grade        Rural livelihoods      Community               (BMC). The 100-bed facility at Seven
Relief measures were provided by the                                                                                                                                                Many chronic illnesses require               and for all above 18 years of age
                                             quality and          oxygen               and employment         awareness               Hills, Mumbai set up in just two weeks
government to support marginalised                                                                                                                                                  uninterrupted treatment. However,            from May 1, 2021
                                             timely healthcare                                                                        was soon scaled up to 250 beds. In
communities. Meanwhile, rural                                                                                                                                                       with medical facilities constrained by
                                             support                                                                                  2021, in response to sudden surge in                                                       The vaccination arrangements were
communities faced inbound migration                                                                                                                                                 COVID-19, patients found it harder
                                                                                                                                      COVID-19 cases, RF scaled up to 875-                                                       done with individual safety as primary
as family members returned home.                                                                                                                                                    to access centres for treatments like
                                                                                                                                      bed facilities for COVID care in Mumbai                                                    requirement. The end to end service
Farm activities continued intermittently,                                                                                                                                           dialysis. To meet this need, RFH set up
                                                                                                                                      and fully-equipped 1,000-bed COVID                                                         was designed in the garden area of
with constraints in market linkages,                                                                                                                                                an exclusive 10-bed dialysis centre at
                                                                                                                                      care facilities in Jamnagar. Overall,                                                      the hospital making public access
transportation and supply of inputs.                                                                                                                                                the Hindu Hriday Samrat Balasaheb
                                                                                                                                      Reliance is supporting set-up and                                                          easy access and reducing beneficiary
Given the far-reaching impact of the         Reverse migrants Health and              Market access         Linking rural             management of over 2,300 beds across          Thackeray Trauma Care Hospital,
                                                                                                                                                                                                                                 exposure to the hospital environment.
pandemic, there was an urgent need           challenges       nutrition                                     communities with          various locations.                            Mumbai, in collaboration with the BMC.
                                                                                                                                                                                                                                 While beneficiaries were advised
for coordinated efforts on several fronts                     for women and                                 entitlements                                                            This provided uninterrupted high-
                                                                                                                                                                                                                                 pre-registration on COWIN portal,
from the government, the social sector                        children                                                                Expanding India’s quarantine                  quality care for dialysis patients even at
                                                                                                                                                                                                                                 support was also extended to elderly
and private partners.                                                                                                                 and home care capacity                        the peak of the pandemic.
                                                                                                                                                                                                                                 and others for registration. The
Reliance drew on its vast experience                                                                                                  During the first phase of the pandemic,       Ensuring primary healthcare                  vaccination process was designed
                                            A 360-degree approach was                  Mission Anna Seva – the largest meal           the Sir H N Reliance Foundation Hospital                                                   in a unidirectional flow to avoid cross
of emergency response and disaster
                                            adopted to deal with the existing and      distribution programme by a corporate          (RFH) set up special quarantine facilities    Reliance Foundation’s nine MMUs              movement of people. Hospital staff
management. Reliance deployed the
                                            emerging challenges. Recognising the       foundation anywhere in the world – was         in Mumbai for travellers from notified        operated in Shahdol in Madhya                guided and supported while a doctor
combined strengths of 6,00,000+
                                            pressure on the public health system,      launched to support frontline workers          countries, as well as for those identified    Pradesh, Nagothane and Dahanu in             was available to oversee patients
members of the Reliance family
                                            Reliance strengthened India’s health       and vulnerable groups like migrants and        through contact tracing. These facilities     Maharashtra, Jhajjar in Haryana and          in case support was required. All
to mobilise on-ground efforts and
                                            infrastructure, building new treatment     daily-wage labourers.                          added to the nation’s quarantine              Ghazipur in Uttar Pradesh, providing         beneficiaries were provided with
leverage material resources to support
                                            and quarantine facilities and drawing                                                     capacity at a crucial juncture, easing        medical services and easing pressure         water, refreshments and basic
government and community efforts                                                       Rural communities were equipped
                                            on its existing healthcare initiatives.                                                   pressure on public quarantine facilities.     on local health infrastructure. They         amenities through the process. The
across the country.                                                                    with information and support to
                                            Primary medical care was augmented                                                        A fully-equipped isolation facility in        also raised community awareness              post monitoring/observation area
                                                                                       guard against the virus as people
                                            through Mobile Medical Units (MMUs)                                                       Lodhivali, Maharashtra, was handed            on vital precautionary measures              was also equipped with knowledge
                                                                                       returned to villages. This was done by
                                            and tertiary care through hospitals.                                                      over to the district authorities. Reliance    like social distancing, mask-wearing         material on vaccinations benefits,
                                                                                       working closely with local government
                                                                                                                                      Foundation also set up a quarantine           and hand-washing.                            post vaccination care and general
                                                                                       institutions such as Gram Panchayats
                                                                                       (GPs), and community organisations like        ward for COVID-19 patients at Spandan                                                      health and hygiene.
                                                                                                                                                                                    Supporting frontline
                                                                                                                                      Hospital, Mumbai.

                                                                                                                                                                                                                                 50,000+
                                                                                       women’s self-help groups.                                                                    research and trials
    This year, in response to the
                                                                                       Reliance also contributed `561 crore           RFH developed a unique suite
    urgent need for medical oxygen                                                                                                                                                  RFH was the only institution in Mumbai
                                                                                       to the PM‑CARES Fund, various state            of home quarantine services for                                                            People vaccinated by RFH
    across the nation, Reliance                                                                                                                                                     which was part of the multi-centre
                                                                                       and other relief funds to strengthen           positive and symptomatic patients
    repurposed its plants in Jamnagar                                                                                                                                               clinical PLACID trials run by the Indian
                                                                                       India’s efforts to tackle the pandemic         to ease the burden on public
    to produce medical-grade oxygen,                                                                                                                                                Council of Medical Research (ICMR).
                                                                                       and its aftermath.                             infrastructure. These services offered
    soon becoming the largest                                                                                                                                                       This randomised controlled trial
                                                                                                                                      medicines and consumables, vitals
    producer of medical-grade oxygen                                                                                                                                                assesses the safety and efficacy of
                                                                                                                                      monitoring devices, disinfectants,
    from a single location in India.                                                                                                                                                convalescent plasma to limit COVID-19
                                                                                                                                      video consultations with doctors, home
    Reliance now provides over 1000                                                                                                                                                 complications in patients who receive
                                                                                                                                      nursing and sample collection, for
    MT oxygen per day, bringing                                                                                                                                                     the plasma from those who have
                                                                                                                                      complete home-based care.
    relief for over one lakh patients                                                                                                                                               recovered from the virus COVID-19.
    on a daily basis.                                                                                                                 Free fuel for emergency                       When the vaccination roll-out was
                                                                                                                                      service vehicles                              announced across India, Sir H N               101 year old young-at-heart Mrs. Hiralaxmi
                                             Medical grade oxygen being transported                                                                                                                                                Himatlal Khakhar, at the Sir H. N. Reliance
                                                             from Jamnagar, Gujarat                                                   To support frontline workers across           Reliance Foundation Hospital also set                               Foundation Hospital
                                                                                             Mission Anna Seva food distribution at   India, Reliance Foundation provided           up specialized vaccination efforts.                          COVID Vaccination Centre.
                                                                                                                Jamnagar, Gujarat

8                                                                                                       Reliance Industries Limited                                                                                                                                        9
Made for India. Made in India - Reliance ...
Report on Corporate Social Responsibility                          COVID-19 Response

Delivering Healthcare,                     COVID-19: Helping communities cope                                                                Care for animals during                         Equipping communities with knowledge
Safety and Hope on                         Mission Anna Seva provided                          old-age home and orphanage residents.
                                                                                                                                             the pandemic                                    and preparedness
wheels                                     5.5+ crore meals                                    Mission Anna Seva also provided critical      The disruption of supply chains and             When people started moving during the       The Reliance Foundation Information
                                                                                               support to these citizens and also            limited veterinary services and fodder          lockdown, the challenge was to contain      Services supported the FPOs by
In Shahdol, Reliance Foundation’s          Reliance Foundation quickly launched
                                                                                               to frontline workers, including junior        supply during the lockdown affected             the spread of the virus to rural areas.     bridging the information gap and
Mobile Medical Unit (MMU) has              a programme to distribute food to the
                                                                                               medical staff, police personnel and           animals and livestock. Stray animals too        Rural communities also had to deal with     linking 5,952 farmers to various
been steadily following up on              marginalised and under-resourced
                                                                                               security forces who carried out essential     had a tough time finding food. Reliance         market disruptions. Reliance Foundation     marketing avenues and/or the
women’s healthcare needs through           communities during the lockdown.
                                                                                               COVID-19 services.                            Foundation helped arrange fodder for            stepped in to provide specialist            source for input supplies during
doorstep visits to provide them            Mission Anna Seva provided cooked
                                                                                                                                             livestock in rural areas and grain feed         help and advice to GPs and other            the lockdown. This enabled farmers
with antenatal and prenatal care           meals, ready-to-eat food packets,                   The entire staff of Reliance Foundation
                                                                                                                                             for birds, partnering with NGOs to              community groups on financial support       to sell ` 26.2+ crore worth of produce,
even during the lockdown.                  food coupons, dry ration kits to                    and the larger Reliance family came
                                                                                                                                             distribute food for stray animals across        and livelihood promotion schemes            including agri and animal produce
                                           communities across 80 districts,                    together to support this mission on
Regular health check-ups                                                                                                                     India. Through partnerships, Reliance           announced by the government.                with the support of digital outreach.
                                           18 states and 1 Union Territory.                    a war footing, with Reliance Retail
have been provided along                                                                                                                     also supported the rescue of 1,000+             Capacity-building support was provided      The virtual marketing platform E-NAM
                                           To date, Mission Anna Seva has                      employees playing a crucial role of
with necessary medicine for                                                                                                                  animals in distress through Wildlife            to help returning migrants gain access      proved especially useful during this
                                           delivered 5.5+ crore meals.                         packing, preparing and supplying
malnourished and anaemic                                                                                                                     SOS’ rapid response hotline. A fleet of         to new livelihood opportunities             period. Reliance facilitated 48 FPOs
                                                                                               provisions for the programme.
patients, as well as nutritional           This programme reached 27 lakh                                                                    20 animal ambulances provided fodder,           in farming, horticulture, animal            to complete E-NAM registration. Also,
support including protein,                 people including daily-wage and                     Reliance Foundation also supplied relief      feed and critical care for animals. Also,       husbandry and fisheries. Valuable           linkages were created between 29
calcium and iron supplements to            migrant labourers, slum-dwellers,                   kits and bulk rations to 80 partner NGOs      special rehabilitation efforts were taken       interim employment was provided             FPOs and migrant workers under the
malnourished children and women.           domestic workers, factory workers, and              engaged in similar hunger alleviation         up for elephants and sloth bears.               to labourers, especially migrants.          Krishak Sasaktikaran Pariyojana, that is
                                                                                               programmes in their respective                                                                7,600+ migrant labourers were linked        estimated to generate 3 lakh MGNREGS
                                                                                               locations. These rations supported
                                                                                               community kitchens serving meals to           1,000+
                                                                                                                                             Animals in distress rescued
                                                                                                                                                                                             to wage employment opportunities.

                                                                                                                                                                                             In addition, the community was
                                                                                                                                                                                                                                         work days, providing a total wage of
                                                                                                                                                                                                                                         `6.1 crore in one year.
                                                                                               daily-wage labourers, the homeless and
                                                                                                                                             through Wildlife SOS’s rapid                    mobilised to provide emergency              Digital tools support rural
                                                                                               other marginalised people. They also
                                                                                                                                             response hotline                                support and response. GPs and SHGs          communities during the
                                                                                               served as a lifeline for people returning
                                                                                                                                                                                             mentored by Reliance Foundation             pandemic
                                                                                               to their native places from the cities.
                                                                                                                                                                                             took the lead in creating awareness of
                                                                                                                                                                                             COVID-19 and ensuring precautions.          Since the lockdown and the pandemic
                                                                                                                                                                                             SHGs also took the initiative to stitch     limited mobility, Reliance Foundation
                                                                                     Daily-wage and migrant
                                                                                                                                                                                             masks and distribute them to frontline      made full use of digital technology
                                                                                     labourers, slum-dwellers,                                                                                                                           for providing various services. Health
                                                                                                                                                                                             workers. For instance, around Jamnagar
                                                                                     domestic workers, factory                                                                               in Gujarat, 148 women from local SHGs       advisories for farmers, information
                                                                                     workers, and old-age home                                                                               manufactured one lakh masks in the first    about relevant government schemes
 Ms. Poonam Baiga taking medical support
                from MMU, Shahdol, MP                                                                                                                                                        phase of the pandemic.                      and livelihood opportunities were
                                                                                     and orphanage residents were
                                                                                                                                                                                                                                         disseminated in local languages through
                                                                                     benefitted                                                                                              Reinforcing community                       mobile phones across the country,
Poonam, a pregnant woman and                                                                                                                                                                 efforts against the economic                reaching 39+ lakh people. Apart from
her husband were migrant workers                                                                                                                                                             fallout of COVID-19                         information about the safety protocol,
but when the global pandemic                  Family dry ration kit distribution in Chirala,                                                                                                                                             timely and crucial information was also
struck, they returned to their                       Prakasam district, Andhra Pradesh                                                                       Stray animal food support in    Reliance Foundation supported rural
                                                                                                                                                                                                                                         provided about marketing produce and
native village, Katkona in Shahdol,                                                                                                                                Mumbai, Maharashtra       communities, mentoring and working
                                                                                                                                                                                                                                         special schemes such as Atmanirbhar
Madhya Pradesh. As they were no                                                                                                                                                              with 30 Farmer Producer Organisations
                                                                                                                                                                                                                                         Bharat Abhiyan, subsidy for farm
longer working, they were unable                                                                                                                                                             (FPOs). These FPOs helped farmers re-
                                                                                                                                                                                                                                         machinery and seed, emergency finance
to afford medical expenses to meet                                                                                                                                                           establish market linkages disrupted by
                                                                                                                                                                                                                                         subsidy for registered dairy farmers,
Poonam’s needs. The Reliance                                                                                                                                                                 the pandemic, to continue aggregating,
                                                                                                                                                                                                                                         makeshift markets, transportation
Foundation MMU team came to                                                                                                                                                                  transporting and selling produce at
                                                                                                                                                                                                                                         of agri-produce and so on. Online
know about Poonam’s condition                                                                                                                                                                a fair price. FPOs also helped secure
                                                                                                                                                                                                                                         conferences were organised for farmers,
and provided her with regular health                                                                                                                                                         access to affordable, agricultural inputs
                                                                                                                                                                                                                                         fisherfolk and livestock owners to
check-ups, counselling, medicines                                                                                                                                                            like seeds and fertilisers for farmers.
                                                                                                                                                                                                                                         connect with agricultural experts, local
and supplements. The team also                                                                                                                                                               They reached out to producers and
                                                                                                                                                                                                                                         officials and policymakers. This virtual
followed up regularly to ensure her                                                                                                                                                          facilitated agricultural operations
                                                                                                                                                                                                                                         support helped address concerns with
safety. Poonam had a healthy                                                                                                                                                                 while aggregating demand of inputs.
                                                                                                                                                                                                                                         timely advice on overcoming lockdown-
baby and still continues to visit                                                                                                                                                            They also facilitated sale of perishable
                                                                                                                                                                                                                                         related challenges.
the MMU for nutrition advice                                                                                                                                                                 items such as vegetables in the midst
and well-being of herself and as                                                                                                                                                             of transportation restrictions and
well as her child.                                                                                                PPE manufacturing unit         Care for stray animals, Jamnagar, Gujarat   established MSP procurement centres.

10                                                                                                             Reliance Industries Limited                                                                                                                                   11
Made for India. Made in India - Reliance ...
Report on Corporate Social Responsibility                          COVID-19 Response

Reinforcing safety                          COVID initiatives at RIL                                                                                                                     Reliance capacities adapted to provide crucial
                                            plant locations                                                                                                                              COVID support
Mission COVID Suraksha
                                            Reliance’s plant locations played               Meals were also distributed to truck            Company Limited (DGVCL) , Dahej              When the pandemic struck India, there        arrangements for order collection from
Reliance Foundation launched
                                            a significant role in supporting                drivers transporting essential items, who       Marine and Dahej police stations,            was an urgent need to augment the            stores, to minimise risk of exposure for
Mission COVID Suraksha, a
                                            marginalised communities in their               found it difficult to get food during the       periodic sanitisation of five villages in    country’s stock of personal protective       consumers and staff.
programme to support prevention of
                                            vicinity. There were outreach                   lockdown, with restaurants shut. Reliance       Dahej and supply of highly concentrated      equipment (PPE) for frontline workers
COVID-19. The campaign launched                                                                                                                                                                                                       Reliance Jio provided uninterrupted
                                            programmes as part of the overall               petrol stations in West Bengal, Kerala and      Sodium Hypochlorite to Bharuch Nagar         as India did not have a domestic
in November 2020 reinforced the                                                                                                                                                                                                       digital connectivity to nearly 40 crore
                                            Reliance COVID-19 support plan                  Odisha reached out to distribute meals          Palika and Surat Municipal Corporation.      production capacity to meet this need.
importance of wearing a mask                                                                                                                                                                                                          people and thousands of organisations.
                                            for the country, in addition to other           to truck drivers.                                                                            Amidst increasing global shortage of
even as communities resumed                                                                                                                 Funds and infrastructure support were                                                     It introduced a range of new digital
                                            localised activities. The CSR teams at                                                                                                       kits, Reliance swung into action and
livelihood activities.                                                                      Healthcare support                              provided to develop and upgrade                                                           tools to aid healthcare-from-home
                                            plant locations distributed ration kits,                                                                                                     imported supplies through a joint
                                                                                                                                            healthcare medical facilities across                                                      solutions, including a symptom-checker
Reliance Foundation provided 81 lakh+       facemasks, face shields and sanitisers.         A 135-bed COVID Care Isolation Centre                                                        mission with the national carrier, Air
                                                                                                                                            various plant locations. The Vadodara                                                     to enable users to monitor symptoms
masks to frontline warriors and             Keeping in mind the need for social             was created by Reliance Foundation and                                                       India. Reliance also repurposed a
                                                                                                                                            centre procured diagnostic machines                                                       at home and prevent unnecessary
communities across 21 states and two        distancing, there were awareness drives         operated by Reliance Hazira with full time                                                   manufacturing facility in Gujarat to make
                                                                                                                                            and ventilators to accurately manage                                                      pressure on the medical system. Also,
Union Territories to help them stay safe.   online. Multiple locations provided             doctors and medical staff. Meanwhile,                                                        PPE, ramping up production within
                                                                                                                                            diseases related to the respiratory                                                       Jio developed the JioHaptik chatbot to
A multi-lingual booklet, distributed with   meals to vulnerable communities                 RIL CSR at Gadimoga provided 500                                                             weeks to 100,000 kits per day.
                                                                                                                                            system. The Patalganga plant                                                              power the MyGov Corona helpdesk,
the mask, informed users about proper       through Mission Anna Seva, and free             cardboard box-type cots to COVID Care           supported a quarantine centre at the         Rapid testing is widely considered as        which addresses queries around the
ways to wear it along with mask hygiene.    health screenings and support during            Centre, Bommuru to increase capacity.           Dhirubai Ambani Hospital in Lodhivali,       the best option, giving the government       coronavirus outbreak and disseminates
                                            home isolation. There were fogging,             About 6,000 COVID-positive patients
Through Mission COVID Suraksha,                                                                                                             Raigad, and handed it over to the            an up-to-date picture of the virus spread    verified information.
                                            sanitisation and disinfection drives            used these beds. They also provided
Reliance Foundation reached a range                                                                                                         District Collector.                          and thus indication as to where public
                                            in villages around several locations.           3,000 chairs to the COVID Care Centre,                                                                                                    Through continuous efforts during the
of people – from street vendors and                                                                                                                                                      health efforts should be directed. In the
                                            Special focus was also given to animal          Bommuru, Amalapuram and the                     Awareness and safety                                                                      crisis, the Reliance family demonstrated
transport workers to local food stalls                                                                                                                                                   initial phase of the pandemic, India had
                                            welfare activities during the lockdown.         Government General Hospital, Kinada.                                                                                                      the will and capacity to rise to the
and daily wage workers. The objective                                                                                                       With steep increase in COVID-19 cases,       to rapidly enhance its testing capacity.
                                                                                                                                                                                                                                      challenge. As the pandemic continues,
was to help them carry on providing         Providing immediate relief -                    In addition to meals, food kits, masks and      prices of essential items like sanitisers,   Reliance Life Sciences is operating two
                                                                                                                                                                                                                                      we remain committed to coming
essential services to the community,        food and dry rations                            sanitisers, RIL Vadodara CSR distributed        face masks, face shields, PPE kits and       COVID-19 RT-PCR and antibody testing
                                                                                                                                                                                                                                      together to mobilise physical, human
while being encouraged to stay safe.                                                        face shields to doctors, health, ASHA           other items went up considerably.            labs at Navi Mumbai and Jamnagar.
                                            Volunteers from across Reliance work                                                                                                                                                      and technological resources to support
Reliance Foundation and Reliance Retail                                                     and Anganwadi workers under Mission             SHGs and common interest groups in
                                            sites in Mumbai, Silvassa, Vadodara,                                                                                                         The 736 grocery stores of Reliance           India in its time of need.
distributed masks to police personnel                                                       Suraksha Kavach. Dahej Manufacturing            Nagothane and Shahdol, came together
                                            Patalganga, Hazira, Jhajjar, Shahdol,                                                                                                        Retail maintained a dependable supply
and municipal workers in several parts                                                      Division CSR supported with fumigation          to stitch masks that were distributed
                                            Jamnagar, Dahej, Barabanki, Nagothane,                                                                                                       of essentials, including staples, fruits,
of the country. The campaign intensified                                                    of the District Administration, Gujarat         to relevant stakeholders. In Vadodara,
                                            Gadimoga and Hoshiarpur distributed                                                                                                          vegetables, bread and breakfast cereals.
from March 2021 as several states saw a                                                     Industrial Development Corporation              women stitched approximately 1,000
                                            meals in their respective locations.                                                                                                         They also began home delivery services
renewed spurt of COVID-19. In Mumbai,                                                       (GIDC) offices, Dakshin Gujarat Vij             masks daily. These were procured             for senior citizens and expanded
which saw a spike in cases, 2+ lakh                                                                                                         by the CSR team on payment, thus
masks and booklets were distributed                                                                                                         providing them much-needed income
among commuters, railway station                                                                                                            during the lockdown. They made
staff, Government Railway Police and                                                                                                        15,000 masks which were distributed
vendors at Kurla and Thane stations.                                                                                                        to surrounding villages, Panchayats,
                                                                                                                                            RGSS, and government offices,
                                                                                                                                            including that of the District Collector,
                                                                                                                                            Municipal Commissioner and Vadodara
  “For some days I was wearing                                                                                                              Member of Parliament.
  mask but it was torn and I did
  not buy a new one. Reliance                                                                                                               Livelihood and other support
  Foundation mask is very nice. I will                                                                                                      Reliance Jamnagar supported 33
  wear it to help prevent the spread                                                                                                        migrant workers who got stuck in
  of the virus, and I will advise                                                                                                           Vapi, Gujarat, while trying to reach
  others to also put on a mask.                                                                                                             their hometown Singrauli in eastern
                                                                                                                                            Madhya Pradesh. Transport and grain
                                                                                                                                            kits were provided. RIL Jamnagar also
                                                                                                                                            extended care to stray animals through
                                                                                                                                            distribution of food. Animal food was
                                                                                                                                            provided to partner organisations that
                                              Shivam Kumar, vegetable seller, Bhopal district, Madhya Pradesh, wearing a Reliance
                                                                Foundation mask distributed as part of Mission COVID Suraksha               look after stray animals. Grain feed for
                                                                                                                                                                                                                   Reliance Life Sciences helping to enhance India’s testing capacity
                                                                                                                                            birds and fodder kits for livestock were
                                                                                                                                            provided in rural areas.
12                                                                                                            Reliance Industries Limited                                                                                                                                       13
Made for India. Made in India - Reliance ...
“We have slowly started to
 “My husband and I are daily                                    bring back our lives on track.
 wage labourers in a theater.                                   So it is important to take care
 We lost our livelihood                                         of ourselves. The importance of
 during the lockdown.                                           wearing a mask was explained
 Due to this unexpected                                         by Reliance Foundation and they
 situation it became hard for                                   encouraged us to wear mask
 us to survive and feed our                                     when we step out. Wearing a
 three children. We were                                        mask gives a sense of safety
 unable to get work. The                                        during travel and while talking
 ration kit provided us food                                    to other people. I thank Reliance
 for 15 days. Thank you                                         Foundation for this initiative.”
 Reliance Foundation for the                                    Bhupatsing Gambhirsinh Chauhan
 timely help”.                                                  (Auto driver), Himmatnagar, Sabar
                                                                Kantha, Gujarat
 Inje Nagalakshmi,
 a resident of a slum area in
 Hyderabad, Telangana

                                “As the Anganwadi pramukh, my job involves going from
                                place to place and meeting vulnerable communities.
                                This brings me in contact with lot of people. We have to
                                keep in mind our own safety, safety of the toddlers and
                                children we work with, as well as health and welfare of
                                our own families. Reliance Foundation has distributed
                                masks to the anganwadi workers and created awareness
                                of wearing a mask. Now we wear masks all the time and
                                protect ourselves in this pandemic.”
                                Shreemati Sandhya Burande, Anganwadi worker - village Papal, district
                                Amravati, Maharashtra

                                                                                                                  Through the COVID-19 pandemic, Reliance has been
                                                                                                                  providing support across a range of emergency needs
  Shri Arunava                                                                                                    from prevention, healthcare, emergency food requirements
  Pramanick, 40, thanks                                                                                           to livelihood support. A sensitive, scaled-up, 360-degree
  the doctors and                                                                                                 response was provided to help push back the pandemic.
  caregivers and says
  that he was given a
  second life at the RF
  Hospital Facility at
  SevenHills Hospital,
  Mumbai.

14                                                                                  Reliance Industries Limited                                                               15
Made for India. Made in India - Reliance ...
Report on Corporate Social Responsibility

Rural Transformation                                                                                 Empowering rural India with                allied activities, enabling market          During the lockdown, these FPOs

Driving inclusive development
                                                                                                     technology solutions                       linkages, stabilising income from           helped farmers sell commodities,
                                                                                                                                                fishing, encouraging entrepreneurship       facilitated agricultural inputs at
                                                                                                     Digital technology solutions catalyse
                                                                                                                                                and diversifying livelihoods. Reliance      lower than market prices, linked
                                                                                                     change and help communities take
                                                                                                                                                also focuses on upskilling youth to         with government-run procurement
                                                                                                     informed decisions. They also provide
                                                                                                                                                increase employability.                     centres and makeshift markets
                                                                                                     linkage to government schemes and
                                                                                                                                                                                            besides supplying food to villagers
                                                                                                     initiatives for access to entitlements.    Market linkages
                                                                                                                                                                                            in the absence of local markets. Reliance
                                                                                                     Reliance Foundation Information            This work is the culmination of
                                                                                                                                                                                            Foundation also provided links with
                                                                                                     Services reach communities through         economic and social transformation
                                                                                                                                                                                            government schemes, e-pass for
                                                                                                     multiple modes including mobile phone      made possible by Reliance over the past
                                                                                                                                                                                            transporters and supported initiatives
                                                                                                     services and social media platforms,       decade in geographies characterised
                                                                                                                                                                                            such as organising machinery 5,952
                                                                                                     besides television, radio and helplines.   by low productivity because of water
                                                                                                                                                                                            farmers were supported digitally to
                                                                                                     Reliance has 1,000+ partners to source     scarcity and land degradation. The 30
                                                                                                                                                                                            address their knowledge gap and link
                                                                                                     accurate and relevant information and      Reliance-mentored Farmer Producer
                                                                                                                                                                                            them to remunerative markets. The
                                                                                                     democratise it. This information,          Organisations (FPOs) and initiatives
                                                                                                                                                                                            digital outreach helped farmers sell
                                                                                                     in 10 Indian languages, reaches            support 43,000+ marginalised
                                                                                                                                                                                            ` 26.2 crore worth produce, including
                                                                                                     10.6+ million individuals in 39,000+       farmers with improved market access.
                                                                                                                                                                                            agri and animal produce.
                                                                                                     villages across 19 states and two          In FY 2020-21, these farmers recorded
                                                                                                     Union Territories.                         more than ` 94 crore in transactions and    Also, 48 FPOs completed E-NAM
                                                                                                                                                undertook pilots on mechanised paddy        registration procedure with the support
                                                                                                     Strengthening governance                   transplanting and drone usage. Digital      of Mandi Parishad in Uttar Pradesh.
                                                                                                     Reliance builds grassroots leadership      commodity trading platforms linked the      Reliance Foundation linked 29 FPOs
                                                                                                     to enhance the governance of Gram          FPOs to national markets and digitised      and migrant workers under the
                                                                                                     Panchayats (GPs) for the effective         FPO ‘Point of Sales’ transactions.          Krishak Sasaktikaran Pariyojana, that is
                                                                                                     implementation of local plans. During      The FPOs moved to higher value              estimated to generate 3 lakh MGNREGS

     Highlights FY 2020-21
                                              A woman farmer in Gangakhed, Parbhani, Maharashtra                                                commodities, helping member farmers         work days, providing a total wage of
                                                                                                     the year, Reliance-mentored Gram
                                                                                                     Sabhas and Panchayats took the lead        get better prices for agri-produce, save    `6.1 crore in one year. Reliance also
                                                                                                                                                input and cultivation costs. Now, these     facilitated digital platform linkages for
     • Created 131+ lakh m3 of              Reliance supports some of the most                       in responding to challenges posed by
                                                                                                     the pandemic and addressing new            FPOs support other FPOs with a district     other FPOs and those who reached out
                                            marginalised communities across rural
       rainwater harvesting capacity;       India with innovative and sustainable                    emerging needs. Community members,         knowledge sharing consortium.               with supply chain challenges.

       improved access to drinking          solutions. Since 2010, Reliance Foundation               with support from Reliance, took the

                                                                                                                                                   Market linkage support at doorstep
                                            has fostered positive social change by                   lead in setting up community kitchens
       water for 517 villages               providing water, nutrition and livelihood                and arrange food kit distribution.
                                            security to communities it serves. These                                                               Reliance Foundation mentored             kgs of Char Chironji dry fruit from
     • Brought 6,400+ ha additional
                                                                                                     By building up awareness on the
                                            initiatives contributed to national priority             15th Finance Commission guidelines            Maa Sharda Mahila Kisan Producer         80 farmers from 8 tribal villages at

       land under irrigation through        missions through partnerships with agencies
                                            in the social development space. The
                                                                                                     and supporting Gram Panchayat                 Company Limited, which works for
                                                                                                                                                   the cause of improving farmers’
                                                                                                                                                                                            their doorstep and provided the
                                                                                                                                                                                            families with rice equivalent to the
       water harvesting and
                                                                                                     Development Plans (GPDP), Reliance
                                            agencies include Panchayati Raj Institutions             Foundation has been facilitating              incomes in the catchment area of         value of Char. This initiative helped

       conservation efforts                 (PRIs), National Bank for Agriculture and
                                            Rural Development (NABARD), Rural Self
                                                                                                     GP’s elected representatives and              17 remote villages in Panna District
                                                                                                                                                   of Madhya Pradesh.
                                                                                                                                                                                            these tribal families meet their daily
                                                                                                                                                                                            consumption needs as well as get fair
                                                                                                     functionaries to leverage scheme
     • Built capacities of over 22,000      Employment Training Institutes (RSETI), Rural
                                            Development and Self Employment Training
                                                                                                     benefits in collaboration with the            During the lockdown, this FPO driven
                                                                                                                                                                                            market price for their produce when
                                                                                                                                                                                            accessibility to markets and essential
       women, youth and elected
                                                                                                     government machinery, district officials      by women leaders, procured 2,000
                                            Institute (RUDSETI), DWCD, Krishi Vigyan                 and various departments.                                                               food items was limited.

       representatives of Gram              Kendras (KVK), NGOs, line departments,
                                            universities and skilling centres.                       During FY 2020-21, Reliance
       Panchayats                           Due to the pandemic, Reliance Foundation
                                                                                                     Foundation built capacities of
                                                                                                     10,000+ elected representatives
                                            pivoted operations to ensure continued                   and village volunteers to strengthen
                                            support to communities so that livelihoods               local governance and resource
     UN SDGs
                                            could continue safely and essentials could               mobilisation for greater economic
                                            be accessed. Reliance undertook a massive                development and social justice.
                                            coordinated effort, leveraging existing skills
                                            and prior experience of reaching millions of             Livelihood enhancement
                                            marginalised communities in India.
                                                                                                     Reliance works to de-risk rural                Reliance Foundation mentored Maa Sharda Mahila Kisan Producer Company works for
                                                                                                     communities from economic                                                               the cause of improving members’ income
                                                                                                     vulnerability through agriculture and

16                                                                     Reliance Industries Limited                                                                                                                               17
Report on Corporate Social Responsibility                            Rural Transformation

                                                 Water security                                                                            Livelihood and skilling
                                                 Reliance works with communities to           Water budgeting activities continued         Reliance strives to empower young          Mobilising through skill training
                                                 recharge groundwater reservoirs and          with remote mentorship during                people with new skills and opportunities   Reliance focuses on upskilling
                                                 ensure sustainable water solutions. A        FY 2020-21. Reliance provided                to improve their employability traits.     underprepared youth and those
                                                 range of water harvesting structures         training, handholding and                    A platform connects young people           who have dropped out of school to
                                                 are encouraged – bori bandhan, farm          troubleshooting support. With the            with organisations offering skilling       connect them to retail employment
                                                 ponds, earthen dams, check dams,             rural economy opening up in Q2, focus        programmes and employment                  opportunities. In FY 2020-21, the
                                                 ferro-cement tanks and dams – as             was on refurbishing dilapidated water        opportunities, provides linkages to jobs   programme made a transition from
                                                 per the topography, soil quality and         harvesting structures.                       and courses. All-round skill training,     physical to virtual. Even though the
                                                 availability of materials. The COVID-19                                                   career guidance and entrepreneurship       economy was contracting, 8,800+
                                                 lockdown adversely impacted pre-
                                                 monsoon water harvesting. Reliance           131+ lakh cubic meters
                                                                                              Of water harvesting capacity
                                                                                                                                           training for micro-enterprises are
                                                                                                                                           conducted in support of the National
                                                                                                                                                                                      unemployed youth got skill training
                                                                                                                                                                                      and 79% of the candidates found
                                                                                                                                                                                                                                   Ms. Bairadevi from Sankarlapudi, Andhra
                                                 continued to motivate communities                                                         Skill Development Mission. Coaching        placement. The average salary earned
                                                                                              created in FY 2020-21                                                                                                                  Pradesh gains financial independence
                                                 to work on water through online                                                           and resources to develop skills –          by candidates was ` 11,000 per month                                through tailoring
                                                 modes, linking them to MGNREGS               (1,100+ lakh cubic meters                    including computer and soft-skills –       and in most cases, it was their first
                                                 for employment while creating water          total since inception)                       were provided through partnerships to      job. Reliance worked with 39 skilling
Cattle management propels Ms. Sangamma           harvesting structures.                                                                    enhance employability. The goal is to      partners, who mobilised candidates and
   Vaijianth to prosperity in Bidar, Karnataka                                                                                             de-risk livelihoods and develop India’s    upskilled them, making them retail-        8,800+ unemployed
                                                                                                                                           human capital for a globally competitive   ready. The programme has footprints in     received skill training online
Empowering agricultural                                                                                                                    workforce with access to information.      20 states and 150+ cities.                 and 79% of them found
                                                   Water transformations with Paani Foundation
workers with technology-based                                                                                                              In FY 2020-21, this support was
                                                                                                                                                                                                                                 placement, many of them
knowledge solutions                                                                                                                        extended to a women’s network called
                                                                                                                                           Pashu Sakhi for health and livestock                                                  their first job, earning on an
Besides market linkages, Reliance                  As a principal founding partner, Reliance continued its association with
helped farmers enhance crop yields                 Paani Foundation, which mobilises, trains and motivates villages in                     health management awareness in                                                        average ` 11,000 per month
and safeguard livestock. This year,                Maharashtra to tackle drought.                                                          post-flood Bihar.
digital advisories proved especially
                                                   A new initiative, the Satyamev Jayate Samruddha Gaon Spardha, was
handy as farmers received timely
                                                   launched in 2020 to inspire villages to adopt a comprehensive approach to
information on weather and pest
                                                   address water scarcity by focusing on key aspects including soil and water
attacks. A Digital Farm School
                                                   conservation, management, restoration, forest cover and increase in income.
was piloted in collaboration
with Perunthalaivar Kamaraj                        Along with Reliance Foundation, this initiative is supported by Bajaj, Azim             Empowering rural women
Krishi Vigyan Kendra (PKKVK),                      Premji, and HT Parekh Foundation. In FY 2020-21, 7,000+ trainees across                 Self-Help Groups
Puducherry—the first KVK                           808 villages participated in the first phase of the digital training. An online         Reliance works to address gender
in the country – to provide                        felicitation ceremony for participating villages, conducted virtually on                inequality, especially in rural areas,
expert guidance while ensuring                     World Water Day (March 22), was presided over by the Chief Minister of                  conscious of the catalytic role of
social distancing.                                 Maharashtra and ministers, actors Aamir Khan and Kiran Rao besides the                  women in community development.
                                                   founders. Approximately, 2,300+ migrant workers across Paani Foundation
Digital solutions make fishing                                                                                                             In FY 2020-21, Reliance focused on
                                                   talukas engaged in several watershed management and environment
safer and sustainable                                                                                                                      livelihood trainings in collaboration
                                                   restoration efforts. Also, 408 villages conducted sapling plantation initiatives
Reliance endeavours to make fishing                                                                                                        with various agencies for economic
                                                   and 252 villages installed rain gauges.
safer, sustainable and more profitable                                                                                                     empowerment of 1,700+ SHGs, with

                                                   7,000+
for marine fisherfolk along India’s                                                                                                        end-to-end mentorship, bank and
expansive coastline with information                                                                                                       government department linkages. The
support from Indian National Centre                Trainees across 808 villages                                                            SHGs took up diverse enterprises –
for Ocean Information Services                     participated in the first phase                                                         from mushroom cultivation to nursery
(INCOIS) and Central Marine Fisheries              of the digital training                                                                 development, from livestock rearing
Research Institute (CMFRI). The                                                                                                            to pisciculture.
Machli app provides real time updates
on weather and oceanographic                                                                                                               Mentoring and trainings were done
parameters for all major landing                                                                                                           virtually or through small groups with
centres. During FY 2020-21,                                                                                                                utmost care for safety. Leveraging the
information was provided in nine                                                                                                           foundation built over the previous two
languages – Bengali, Odia, Telugu,                                                                                                         years, during the pandemic, SHGs took
Tamil, Malayalam, Kannada, Marathi,                                                                                                        the lead to support communities by
Gujarati and Hindi.                                                                                                                        stitching masks for frontline workers                                         Ms. Tulsa Bai from Navyug SHG, Jamai, Chhindwara,
                                                                                        An earthen water dam at Gangakhed, Maharashtra     and providing ration for affected                                                  MP started making eco-friendly earthen lamps
                                                                                                                                           communities among other activities.

18                                                                                                           Reliance Industries Limited                                                                                                                              19
Report on Corporate Social Responsibility                     Rural Transformation

Nutrition security                                                                                                                      Ecological security                                 Swachhata Hi Seva
Rural nutrition has been a key           Reliance also supported Rashtriya                                                              Reliance encourages local
                                                                                                                                                                                            Reliance contributed to                         Inspiring
                                                                                                                                                                                                                                            communities
                                                                                                                                                                                            the Government of India’s
focus area with Reliance Nutrition       Poshan Maah – an initiative of the                                                             communities to collectively conserve
                                                                                                                                                                                            cleanliness mission, ‘Swachhata
                                                                                                                                                                                                                                            with eco-friendly
Gardens (RNGs) – scientific, low-        Government of India – in September                                                             natural resources.
                                                                                                                                                                                            Hi Seva’, besides providing
cost, organic model with multi-tier      2020 with Anganwadis and staff of
                                                                                                                                                                                                                                            solutions
                                                                                                                                        2.3+ crore saplings have been planted               continued support to the Swachh
cropping system – growing a variety      the Department of Women & Child
                                                                                                                                        since inception across various sites in             Bharat Abhiyan.
of vegetables and fruits.                Development. Over 11,400 participants
                                                                                                                                        India to increase the greenbelt.                                                                    Kamla Devi’s home in Annapura
                                         (85% female, including adolescent girls,                                                                                                           In FY 2020-21, Reliance
Reliance promotes RNGs to address                                                                                                                                                                                                           village Jaipur has become
                                         pregnant and lactating women) from                                                             Also, the use of clean energy such as               campaigned across 11 states
malnutrition, especially among women                                                                                                                                                                                                        a classroom and she is an
                                         500 villages, across 11 states in India,                                                       biogas and solar power is encouraged                of India on the issue, with
and children, with a nutritious diet                                                                                                                                                                                                        inspiration to many in her village.
                                         learnt about nutrition and RNGs.                                                               along with sustainable agricultural                 communities participating
grown in the backyard. The excess                                                                                                                                                                                                           This 55-year-old livestock farmer
                                                                                                                                        practices, pest management, soil                    in mass awareness drive
produce is monetised to augment the      Other initiatives on these lines included                                                                                                                                                          is one of the first women in her
                                                                                         10,000+ RNGs were set up                       nutrition management to help secure                 and cleaning activities. The
family income. During the pandemic,      augmenting agricultural productivity,                                                                                                                                                              village to adopt a biogas plant,
                                                                                                                                        incomes while minimising costs and                  awareness drives focused on
when supply chains were disrupted,       enhancing fishing outcomes and                  during the year to ensure                                                                                                                          inspiring many others to follow.
                                                                                                                                        environmental impact.                               stopping open defecation. GP
RNGs ensured food and nutrition          encouraging poultry, livestock and              nutrition security. During                                                                                                                         Reliance Foundation together
                                                                                                                                                                                            representatives, SHG members,
security not only for the family but     dairy farming.                                                                                                                                                                                     with Biogas Development
                                                                                         the pandemic, when supply                                                                          health functionaries, youth
also for the community, offering                                                                                                                                                                                                            and Training Centre (BDTS) of
                                                                                         chain was disrupted, RNGs                       During the year, Reliance                          volunteers and the government
fresh produce that was often shared                                                                                                                                                                                                         Maharana Pratap University
                                                                                                                                                                                            actively engaged in Shramdaan
among families. During the year, over                                                    ensured food and nutrition                      campaigned across 11                                                                               of Agriculture and Technology
                                                                                                                                                                                            for Gram Safai. Cleaning of
10,000 RNGs were set up to ensure                                                        for the community.                              states of India to spread the                                                                      (MPTUAT), Udaipur, helped
                                                                                                                                                                                            village panchayat buildings,
nutrition security.                                                                                                                                                                                                                         raise awareness about the use
                                                                                                                                         core message of Swachhata                          Anganwadi premises, school,
                                                                                                                                                                                            roads, areas surrounding                        of biogas plants for cooking fuel
                                                                                                   Ms. Beena Devi from Uttarkashi,       Hi Seva, or Cleanliness is
                                                                                                 Uttarakhand in her agriculture field                                                       drinking water sources and other                in her village.
                                                                                                                                         Service. The awareness
                                                                                                                                                                                            public places was taken up.                     The plant also produces slurry,
                                                                                                                                         drive focused on stopping
                                                                                                                                                                                                                                            which is a nutrient-rich manure
                                                                                                                                         open defecation.
   Saluting a Food Hero
                                                                                                                                                                                                                                            contributing to improving
                                                                                                                                                                                                                                            soil health and enhancing
   Being an Anganwadi worker, Mahananda                                                                                                                                                                                                     farm yield. After a series of
   understands the importance of a nutritious                                                                                                                                                                                               awareness and capacity building
   diet children’s growth and development. With                                                                                                                                                                                             programmes organised by
   guidance and technical support from the Reliance                                                                                                                                                                                         Reliance Foundation, Kamala
   Foundation and following the training imparted                                                                                                                                                                                           Devi decided to use a biogas
   by the Foundation, she successfully established a                                                                                                                                                                                        plant, which inspired other
   Reliance Nutrition Garden (RNG) for children of the                                                                                                                                                                                      women in the village too. The
   local Anganwadi centre utilising a space near her                                                                                                                                                                                        biogas plant generates enough
   house. The diverse produce consisted of 13 types                                                                                                                                                                                         fuel for cooking food for Kamala
   of vegetables, drumstick, papaya and lemon plants.                                                                                                                                                                                       Devi’s six-member family and
   This ensured that the Anganwadi children had a rich                                                                                                                                                                                      the manure has reduced their
                                                                      Ms. Anita Devi from Sawai Madhopur, Rajasthan in her Reliance
   nutritional intake.                                                                                           Nutrition Garden                                                                                                           dependence on chemical
                                                                                                                                                                                                                                            fertilisers, reducing the costs
   During the pandemic, the RNG became especially                                                                                                                                                                                           they repeatedly incur. Kamala
   useful. Mahananda reached out to the children who                                                                                                                                                                                        Devi’s experience motivated 39
                                                                                                                                        Ms. Kamla Devi from Jaipur Rajasthan is self-reliant using eco-friendly and sustainable solutions
   could not access the Anganwadi. She continued                                                                                                                                                                                            other families to build a biogas
   to deliver the produce from the RNG to families in

                                                                                                                                        317                                               11,000+
                                                                                                                                                                                                                                            plant in their homes.
   the village ensuring their well-being. People like
   Mahananda who are providing nutritious meals to                                                                                                                                                                                          Reliance Foundation is proud
   children and needy families are our food heroes.                                                                                     Swachhata Shramdaan                               People across 245 GPs                             to promote initiatives that
   Reliance Foundation salutes these heroes who have                                                                                    volunteering events                               participated in cleanliness                       make homemakers like Kamala
                                                                                                                                                                                          activities                                        Devi self-reliant and to raise

                                                                                                                                        6,500
   the vision and the foresight to enrich their community
                                                                                                                                                                                                                                            awareness of eco-friendly and

                                                                                                                                                                                          500+
   with good nutrition.
                                                                                                                                                                                                                                            sustainable solutions.
                                                                                                                                        Participants contributed
                                                                                                                                        16,000+ hours                                     SHGs participated in sensitisation
                                                                            Ms. Angoori Khushwah from Jabalpur, Madhya Pradesh                                                            events for behaviour change with
                                                                                                            in her vegetable field
                                                                                                                                                                                          regard to toilet use

20                                                                                                       Reliance Industries Limited                                                                                                                                          21
Report on Corporate Social Responsibility

Health                                                                                               Sir H.N. Reliance Foundation                   Geetanshu Goel expresses her gratitude

Strengthening healthcare delivery
                                                                                                     Hospital and Research
                                                                                                                                                    “It was my good fortune to get my treatment
                                                                                                     Centre
                                                                                                                                                    done from such a reputed hospital. The
                                                                                                     Sir H.N. Reliance Foundation                   doctors, sisters and the staff are very
                                                                                                     Hospital and Research Centre                   cooperative. The staff attended me well, even
                                                                                                     (RFH) in Mumbai is a 345 bed                   though these are challenging times. I am very
                                                                                                     multispecialty hospital that provides          satisfied with my treatment. I especially thank
                                                                                                     world class healthcare to patients.            Dr. Darshana under whom I was admitted
                                                                                                     RFH strictly measures clinical outcomes        and got treatment. I am thankful to all for my
                                                                                                     against the most stringent international       smooth and fast recovery.”
                                                                                                     benchmarks and continues to excel
                                                                                                     in the same. A feedback mechanism
                                                                                                     which was put in place last year helped
                                                                                                     to improve the number of feedback
                                                                                                     captured across all services and
                                                                                                     maintain a 87% patient satisfaction                                         Ms. Geetanshu was treated at the Reliance Foundation Hospital
                                                                                                     level throughout the year. The globally                                                           COVID-19 facility at SevenHills, Mumbai
                                                                                                     accepted principle of net promoter
                                                                                                     score (NPS) for the year was maintained
                                                                                                     at 70% — higher than many renowned           Despite an increase in the number               healthcare professionals, helped
                                                                                                     medical institutes.                          of high-end surgeries and a thriving            patients access high-level healthcare
                                                                                                                                                  transplant programme, 393 short-                facilities, and timely advice and support
                                                                                                     RFH’s belief of care extends beyond
                                                                                                                                                  stay surgeries (less than 24 hours              right from their homes.
                                                                                                     treatment and hence aspires to achieve
                                                                                                                                                  stay) were performed in FY 2020-21,
                                                       Doctors at the Reliance Foundation Hospital   the best medical outcomes for all its                                                        This year, RFH has also conducted
                                                          COVID-19 facility at SevenHills, Mumbai                                                 including orthopaedics,
                                                                                                     patients. This was evidently seen in the                                                     both individual and group sessions,
     Highlights FY 2020-21                                                                           year FY 2019-20, where RFH graduated
                                                                                                                                                  obstetrics and gynaecology,
                                                                                                                                                  onco-surgeries and others.
                                                                                                                                                                                                  on mental health for patients, hospital
                                                                                                     from a tertiary care hospital to a                                                           staff and the larger RIL family, which
     • JCI Accreditation received by         Since its inception, Reliance Foundation
                                             has been committed to ‘Health for All’,
                                                                                                     quaternary care institution with a           At a time when physical access to               have collectively impacted over

        Sir HN Reliance Foundation           strengthening healthcare delivery. This
                                                                                                     10% y-o-y growth in the occupancy.
                                                                                                     Growth was reported in all clinical
                                                                                                                                                  healthcare was difficult with lockdowns
                                                                                                                                                  and distancing norms, RFH also
                                                                                                                                                                                                  10,000 people.

        Hospital– first Indian hospital to   includes facilitating a comprehensive,
                                             subsidised healthcare system, world-
                                                                                                     departments and services. The                provided remote healthcare services.
                                                                                                                                                                                                  RFH is in the process of creating one of
                                                                                                                                                                                                  India’s finest academic programmes,
        go through virtual accreditation     class tertiary care, high-quality primary
                                                                                                     proliferation of the short-stay
                                                                                                     programmes has helped RFH
                                                                                                                                                  The Jio HealthHub developed by
                                                                                                                                                  Reliance Jio, a telemedicine portal
                                                                                                                                                                                                  which includes synergies with Reliance
                                             and secondary services in underserved                                                                                                                Life Science to promote research
     • Launched One Stop Breast              communities while carrying out specialist
                                                                                                     reduce the average length of stay.           for patients to connect directly with
                                                                                                                                                                                                  and innovation. The programme is

        Clinic in January 2021               programmes to complement these.
                                             The objective is to strengthen India’s
                                                                                                                                                                                                  accredited by the National Board of
                                                                                                                                                                                                  Examination with courses across 13

     • Provided 2.3+ lakh health             public health infrastructure, and support
                                             government initiatives on reproductive,
                                                                                                                                                                                                  specialties. It is guided by a Scientific
                                                                                                                                                                                                  Advisory Committee for Diplomate
        consultations though Mobile          maternal, neo-natal, child and adolescent                                                                                                            of National Board (DNB) students,

        Medical Units (MMUs), Static         health.                                                                                                                                              and supported by a cross-disciplinary
                                                                                                                                                                                                  global panel, with expertise in oncology,
        Medical Units (SMUs) and             These health interventions have touched the
                                             lives of 25 lakh people and have provided
                                                                                                                                                                                                  gastroenterology, orthopaedics,

        Community Health Centres             70+ lakh health consultations since the
                                                                                                                                                                                                  urology, uro-onco, regenerative
                                                                                                                                                                                                  medicine, breast surgery, and
        (CHCs)                               inception of the programme.
                                                                                                                                                                                                  anaesthesia and pain management.

     • 51,000 high-risk cases detected                                                                                                                                                            RFH has its sight set on building a future
                                                                                                                                                                                                  ready hospital and continues to invest
        through the ASMAN app                                                                                                                                                                     in technology and capability building
                                                                                                                                                                                                  to keep up with the fast changing
      UN SDGs
                                                                                                                                                                                                  healthcare ecosystem. In line with this
                                                                                                                                                                                                  vision, RFH is upgrading its medical and
                                                                                                                                                                                                  non-medical capex, building efficiencies
                                                                                                                                                                                                  via automation and digitisation and
                                                                                                                        Sir HN Reliance Foundation Hospital launched the One Stop Breast Clinic   implementing futuristic technologies.

22                                                                     Reliance Industries Limited                                                                                                                                       23
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