LOTTO NZ STATEMENT OF PERFORMANCE EXPECTATIONS - MYLOTTO
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This Statement of Performance Expectations sets out the financial forecast of the New Zealand Lotteries Commission (Lotto New Zealand) for the financial year from 1 July 2018 to 30 June 2019, and has been prepared in accordance with the Crown Entities Act 2004. This Statement of Performance Expectations is written on behalf of the Board. Matthew Boyd Tony Mossman Chair Deputy Chair 23 May 2018 23 May 2018
CONTENTS Lotto New Zealand’s strategic direction 5 Strategic focus 6 Strategic priorities 7 Forecast financial statement 10 Notes to the financial statements 13 Directory 19 This work is licensed under the Creative Commons Attribution 3.0 New Zealand licence. In essence, you are free to copy, distribute and adapt the work, as long as you attribute the work to Lotto New Zealand and abide by the licence terms. To view a copy of this licence, visit creativecommons.org. Please note that no logos may be used in any way that infringes on Lotto New Zealand’s copyright. Attribution to Lotto New Zealand should be in written form and not by reproduction of any such logo.
Statement of Performance Expectations 2019 5 Lotto New Zealand’s strategic direction This Statement of Performance Expectations (SPE) outlines Lotto New Zealand’s (Lotto NZ) performance targets for 2018/19, and what we will do to achieve these targets. It should be read in conjunction with the Statement of Intent 2019–2022, which sets out our medium-term strategy. Lotto NZ’s statutory purpose is to provide safe gaming that allows New Zealanders to play and win while contributing money back to New Zealand communities. As such, our overarching goal is to maximise profit for transfer to the Lottery Grants Board, while minimising the risk of harm from problem and underage gambling associated with our products. Lotto NZ has one class of outputs – our games. Our focus is on responsibly promoting and running our games in order to achieve the performance expectations set out in this document. PROFIT MAXIMISATION Actual Target Estimate Target 2018/19 SPE KPIs 2016/17 2017/18 2017/18 2018/19 Sales ($m) 1,206.7 1,081.3 1268.61 1,282.5 Operating expenses ($m) 68.8 68.0 68.6 2 74.93 Operating expenses (%) 5.7 6.3 5.4 5.8 Net profit ($m) 275.2 225.0 286.6 4 274.75 Paid to the Lottery Grants Board ($m) 272.8 225.0 278.66 274.7 HARM MINIMISATION Actual Target Estimate Target 2018/19 SPE KPIs 2016/17 2017/18 2017/18 2018/19 Primary mode of gambling citations per 10,000 players7 1.4
6 Lotto New Zealand Strategic focus Lotto NZ has three areas of strategic focus over the GROWING DIGITAL coming period. These reflect the shifts we would like to affect in the business and where we will focus our As playing our games online becomes the norm resources: for more and more of our customers, we want to continue to offer more engaging ways to play our existing games, offer new products in the digital DRIVING DEMAND space, and deliver engaging content that inspires We need to ensure that we continue to drive New Zealanders to return to the MyLotto website. demand for our games in order to deliver positive results in the short term, by getting more people INCREASING DIVERSIFICATION to play our games more often. We are focused on what we know works today – the things that Over time, we need to lessen our dependency will bring more players into the category – such on jackpot-fuelled growth and deliver a greater as making it easy to purchase our games and proportion of sales from new customers through the increasing awareness of the good things that evolution of our daily and instant games portfolio, in happen as a result of lottery funding in the order to deliver more consistent results and ensure community. long-term sustainability for the business. STRATEGIC FOCUS INCREASING DRIVING DEMAND GROWING DIGITAL DIVERSIFICATION Ensuring Kiwis want to play our Providing inspiring solutions in Developing our product proposition games and can do the digital space and engaging with more so easily New Zealanders VISION STRATEGIC PRIORITIES To be a world-leading lottery for the maximum Games I play Enhancing traditional games and expanding the digital offering benefit of New Zealand communities – through How I purchase the delivery of great Optimising online and omni-channel services and increasing games that Kiwis feel retail distribution good about playing What I see and hear Emotive brand and community advertising and personalised communications BUSINESS FOUNDATIONS STATUTORY Being world leading in Investing in technology Putting our people first PURPOSE Responsible Gaming To provide safe gaming that allows New Zealanders to play and win while contributing Uncompromising Risk Adhering to the highest Health money back to New Zealand and Security and Safety standards communities
Statement of Performance Expectations 2019 7 Strategic priorities Our strategic priorities for the coming period focus on growing sales and it remains fundamental to our success that we grow in a socially responsible way. In the 2018/19 financial year, we will focus on consumer-facing initiatives in the following three areas: • Games I play • How I purchase • What I see and hear GAMES I PLAY: Enhancing traditional games and expanding the digital offering We want to continue to offer a compelling portfolio of digital accessibility, and we will continue to evolve of games that inspire New Zealanders to play and our online instant offering with a wider range of win. Recent product changes to the Lotto family of Instant Play games. games (Lotto, Powerball, and Strike) have been designed to create more Lotto winners and bigger Proposed game changes to Keno include the Powerball prizes, and offer more ways to play our introduction of new game-play features, including core games. A full review of the Lotto family of promotional activity, while Play 3 will be removed games will be undertaken in 2018/19 to inform the from the category given the continued under- shape and timing of future game improvements. performance of the game. We will continue to drive improvements in Instant Kiwi by offering new tickets The successful introduction of Instant Play (online and price points to increase the appeal of instant instant win games) reflects the growing importance tickets to a wider audience. of the MyLotto platform and customer expectations Actual Target Estimate Target 2018/19 SPE KPIs 2016/17 2017/18 2017/18 2018/19 Sales ($m) 1,011.4 877.2 1,071.0 1,065.88 Lotto/Powerball/Strike Gross margin ($m) 316.5 243.5 300.4 303.79 Instant games10 Sales ($m) 149.2 155.6 150.5 168.8 (Instant Kiwi and Instant Play) Gross margin ($m) 21.3 21.4 21.9 23.1 Other games Sales ($m) 46.0 48.5 47.0 11 47.9 (Keno, Bullseye and Play3) Gross margin ($m) 11.0 11.2 11.1 10.9 8. The 2018/19 target assumes a slight decline in Lotto family sales due to previous downward trends experienced following previous game changes. Further game changes are proposed for Lotto family in 2019/20 to re-engage sales. 9. Gross margin for 2018/19 reflects a normalised year and therefore a higher level of jackpots, which attract a higher gross margin. 10. Instant Play launched in December 2017. 11. Daily games sales in 2017/18 are lower than target across the portfolio, however Keno games changes are proposed in the 2018/19 target to grow the category sales.
8 Lotto New Zealand HOW I PURCHASE: Optimising online and omni-channel services and increasing retail distribution In line with wider digital trends, MyLotto represents We want to be where our customers are shopping, an increasingly important channel for Lotto NZ. making it easy for New Zealanders to purchase As customers increasingly expect a seamless our games. There remains a strong correlation experience when interacting through different between retail penetration and spend per capita channels, MyLotto is no longer simply an and as such we will continue to increase our e-commerce platform but increasingly is a way of retail footprint. This will be achieved through key interacting with our players and will help enable an partnerships with supermarkets and fuel providers, omni-channel experience. as well as through exploring new channels that allow us the opportunity to gain a presence in The introduction of in-store scanners will be the first locations where Lotto is underrepresented. step in our ability to offer omni-channel services to our customers, allowing players to scan their smartphone in-store thereby linking MyLotto customers with retail play for the first time. Actual Target Estimate Target 2018/19 SPE KPIs 2016/17 2017/18 2017/18 2018/19 Retail sales ($m) 1,046.8 906.3 1,072.9 1,049.313 Number retail outlets 1,464 1,525 1,510 14 1,630 Supermarket penetration (%) 85 86 86 87 Digital sales ($m) 159.9 175.1 201.2 233.2 Number registered MyLotto players 637,000 710,000 740,000 810,000 WHAT I SEE AND HEAR: Emotive brand advertising and personalised communications Given the intangible nature of our products, having The Powerball brand is all about making an loved brands that make New Zealanders feel emotional connection with New Zealanders, and good about playing our games is imperative to the recently launched Powerball brand campaign the success of our business. We will continue to use continues to inspire our players to dream big about emotive storytelling to inspire people to play and the possibility of a win. to remind our players of the important contribution they’re making to the community. Reflecting the increasing importance of being able to talk to people in a more meaningful way, we Stories focused on the key lottery funding recipients will look to develop a much more personalised of sport, art and film will remind New Zealanders of approach to our digital communications. the vital role they play in supporting communities through playing our games and will help increase awareness of our reason for being. Actual Target Estimate Target 2018/19 SPE KPIs 2016/17 2017/18 2017/18 2018/19 Lotto NZ brand health (%) 63 65 5415 55 Awareness of Lotto NZ link to community funding (%) 87 N/A 86 89 Average weekly transaction count (m) 1.5416 1.47 1.6217 1.69 13. Retail sales exclude Instant Play sales and have further slight decline commenserate with total sales. 14. The 2017/18 retail store target has been impacted by a slight delay on a pilot with a multi-chain retailer, which has now started. 15. Our brand health metric reflects the percentage of people who respond ‘love or like’ to the question ‘How do you feel about Lotto NZ?’ as measured on an 11 point scale in our monthly online brand tracking research. Our brand tracking provider and methodology changed to TNS in August 2017, which saw a drop in the Like/Love score for Lotto NZ. Lotto NZ launched the Imagine 3.0 campaign in February to help drive customer engagement. The data captured from the Imagine 3.0 campaign was unable to be included in the 2017/18 estimate due to timings. 16. The actual for 2016/17 was previously reported at 1.63 and has been adjusted to 1.54 to reflect a more accurate methodology. 17. Average weekly transactions were higher than anticipated post the 2017 Powerball game changes.
Statement of Performance Expectations 2019 9 Our strategic priorities will continue to be underpinned by solid business foundations in: RESPONSIBLE GAMING Lotto NZ’s commitment to responsible gaming improvement of our programme, we will retain remains a cornerstone of our business foundation. this accreditation over the coming year. Strong Responsible gaming is all about our players having corporate governance will continue to guide our fun, being informed and knowing their limits. programme, along with a focus on retailer and employee training and providing information, Our responsible gaming programme is certified tools and support for our players to encourage to the highest possible level (Level 4) by the World responsible play in-store and online. Lottery Association and, through continuous TECHNOLOGY The integrity and performance of our operations and digital infrastructure, to ensure that we can and technology will always be paramount, and an continue to develop our games and channels with extensive capital programme of work will be started few incidents and minimal disruption in the years this year in order to maintain this integrity. This ahead. will involve upgrades to our core gaming system PEOPLE AND CULTURE Engaged people who are passionate about the will continue to invest in employee development role Lotto NZ plays in New Zealand communities through talent management and learning and are critical to the successful execution of our development programmes, as well as ensuring we strategic priorities. We are focused on attracting offer a modern workplace environment. and retaining the best people at Lotto NZ and RISK AND SECURITY MANAGEMENT Reflecting the importance of secure and transparent best practice in the security management of our operations for the business, we are now one of only information systems, and we will undergo an 63 lotteries worldwide to have obtained the World annual audit of all elements of our programme in Lottery Association’s Security Control Standard. order to retain this certification. This demonstrates that we follow international HEALTH AND SAFETY Lotto NZ aims to be a proactive leader in the area while also placing more emphasis on promoting of Health and Safety. We will remain compliant with worker resilience and wellbeing. strong Health and Safety practices and procedures, Actual Target Estimate Target 2018/19 SPE KPIs 2016/17 2017/18 2017/18 2018/19 Retail network unplanned downtime 0 hours
10 Lotto New Zealand Forecast financial statements PROSPECTIVE STATEMENT OF COMPREHENSIVE INCOME For the period ending 30 June 2019 2018 2017 Budget Projection Actual $000 $000 $000 Revenues (note 3) 1,217,532 1,204,165 1,145,808 Cost of sales (note 4) 867,934 848,973 801,742 Gross profit 349,598 355,192 344,066 Expenses Promotion and retail support (note 5) 27,389 22,981 29,153 Property, plant and equipment depreciation 6,002 5,916 4,524 Computer software amortisation 3,331 3,183 1,594 Gaming system 7,537 6,633 6,691 Employee benefits 16,505 15,915 14,573 Other 14,145 13,922 12,298 Total expenses 74,909 68,550 68,833 Profit 274,689 286,642 275,233 Distribution to the New Zealand Lottery Grants Board 274,689 278,642 270,115 Special distribution to the New Zealand Lottery Grants Board 2,718 Profit/(loss) after distribution to New Zealand Lottery Grants Board - 8,000 2,400 Other comprehensive income - net change in fair value of cash flow hedges - - - Total comprehensive income - 8,000 2,400 The accompanying notes form part of this statement and should be read in conjunction with it. STATEMENT OF MOVEMENTS IN EQUITY For the period ending 30 June 2019 2018 2017 Budget Projection Actual $000 $000 $000 Total comprehensive income after distribution to the New Zealand Lottery Grants Board - 8,000 2,400 Equity at the beginning of the year 33,513 25,513 23,113 Total comprehensive income for the period as above - 8,000 2,400 Equity at the end of the year 33,513 33,513 25,513 The accompanying notes form part of this statement and should be read in conjunction with it.
Statement of Performance Expectations 2019 11 PROSPECTIVE STATEMENT OF FINANCIAL POSITION As at 30 June 2019 2018 2017 Budget Projection Actual $000 $000 $000 Assets Current assets Cash and cash equivalents 60,052 62,184 53,086 Term deposits 35,000 38,000 64,282 Debtors and other receivables 10,500 9,100 5,710 Prepayments 5,000 5,500 5,699 Inventories 3,500 3,500 3,568 Total current assets 114,052 118,284 132,345 Non-current assets Property, plant and equipment 24,814 18,201 17,090 Computer software 8,530 8,941 8,605 Total non-current assets 33,344 27,142 25,695 Total assets 147,396 145,427 158,040 Liabilities Current liabilities Creditors and other payables 74,762 79,043 96,912 Prize reserve account 37,320 30,835 33,037 Annuity prize liabilities - - 100 Employee entitlements 700 700 738 Provision - - 70 Lease incentive 235 235 235 Total current liabilities 113,017 110,813 131,092 Long term liabilities Annuity prize liabilities 100 100 200 Lease Incentive 766 1,001 1,235 Total long term liabilities 866 1,101 1,435 Total liabilities 113,883 111,914 132,527 Equity Retained earnings 33,513 33,513 23,113 Asset revaluation reserve - - - Cash flow hedge reserve - - - Total equity 33,513 33,513 25,513 Total liabilities and equity 147,396 145,427 158,040 The accompanying notes form part of this statement and should be read in conjunction with it.
12 Lotto New Zealand STATEMENT OF PROSPECTIVE CASH FLOWS For the period ending 30 June 2019 2018 2017 Budget Projection Actual $000 $000 $000 Cash flows from operating activities Ticket sales 1,207,882 1,193,915 1,141,471 Net GST received - - (1,966) Other receipts 6,650 7,250 7,152 Prize payments (710,120) (696,110) (666,948) Lottery duty (70,540) (69,772) (67,032) Retailers' commission (76,952) (74,207) (75,159) Employee costs (16,505) (15,915) (14,529) Other payments (58,394) (51,420) (57,645) Net cash inflow from operating activities 282,021 293,741 265,344 Cash flows from investing activities Sale of property, plant and equipment 120 200 138 Interest received 3,000 3,000 4,397 (Increase)/decrease in term deposits 3,000 (300) (25,674) Purchase of property, plant and equipment (12,615) (5,329) (3,602) Purchase of computer software (2,920) (3,521) (3,676) Net cash inflow from investing activities (9,415) (5,950) (28,417) Cash flows from financing activities Discharge of annuity prize liabilities (50) (50) (100) Payments to the New Zealand Lottery Grants Board (274,689) (278,642) (251,257) Net cash outflow from financing activities (274,739) (278,692) (251,357) Net increase/(decrease) in cash balances (2,132) 9,098 (14,430) Opening cash and cash equivalents balance 62,184 53,086 67,515 Closing cash and cash equivalents balance 60,052 62,184 53,086 The accompanying notes form part of this statement and should be read in conjunction with it.
Statement of Performance Expectations 2019 13 Notes to the forecast financial statements 1. ACCOUNTING POLICIES Comparatives The 30 June 2017 figures are those published in the REPORTING ENTITY Annual Report 2016/17. The New Zealand Lotteries Commission (Lotto NZ) is When presentation or classification of items in the a Crown entity as defined by the Crown Entities Act financial statements is amended or accounting 2004 and is domiciled in New Zealand. Lotto NZ’s policies are changed voluntarily, comparative figures ultimate parent is the New Zealand Crown. are restated to ensure consistency with the current period. Lotto NZ has determined that it is a profit-oriented entity for the purpose of complying with the New Zealand equivalent to International Financial Computer software Reporting Standards and applies Tier 1 For- Computer software that is not integral to the profit Accounting standards. They comply with operation of hardware is recorded at purchase International Financial Reporting Standards (IFRS) cost less any amortisation and impairment losses. and New Zealand equivalents to International Amortisation is charged to the profit or loss on a Financial Reporting Standards (NZ IFRS). straight line basis over the software’s useful life of three to seven years. BASIS OF PREPARATION The useful life of computer software is reviewed at least annually to determine if there is any indication Accounting compliance of impairment. Where any software’s recoverable These forecast financial statements comprise amount is less than its carrying amount, it is reported prospective financial information and have been at its recoverable amount and an impairment loss prepared in compliance with New Zealand Financial will be recognised in profit or loss. Reporting Standard No. 42 – Prospective Financial Statements (FRS-42). Contingent assets and contingent liabilities Contingent liabilities are disclosed if the possibility Basis of measurement that they will crystallise is not remote. Contingent The measurement base applied is historical cost assets are disclosed if it is probable that the benefits modified by the revaluation of certain assets and will be realised. liabilities as identified in this statement of accounting policies. The accrual basis of accounting has been Employee entitlements used unless otherwise stated. Employee entitlements to salaries and wages, These financial statements are presented in New annual leave, long service leave and other similar Zealand dollars rounded to the nearest thousand. benefits are recognised in the profit or loss when they accrue to employees. ACCOUNTING POLICIES Obligations for contributions to the defined The accounting policies set out below have been contribution retirement plan are recognised in applied consistently to all periods presented in these surplus or deficit as they fall due. financial statements. Termination benefits are recognised in surplus or deficit only when there is a demonstrable Changes in accounting policies commitment to either terminate employment prior There have been no changes in accounting policies to normal retirement date or to provide such benefits since the date of the audited financial statements for as a result of an offer to encourage voluntary the year ended 30 June 2017. redundancy.
14 Lotto New Zealand Financial instruments Goods and Services Tax (GST) Cash and cash equivalents, and term deposits All items in the financial statements are exclusive Cash and cash equivalents include cash on hand, of GST, with the exception of amounts due from bank accounts and deposits with maturities of up to retailers for current games, trade receivables, three months from acquisition date. moneys received for games not drawn at balance date, and trade creditors. Term deposits represent deposits and other instruments with maturities of more than three Inventories months from acquisition date. Inventories held for sale are recorded at the lower It is Lotto NZ’s policy to restrict its investments to of cost (calculated using the first in, first out (FIFO) instruments issued or guaranteed by either the New method) and net realisable value. Zealand Government or registered New Zealand The write-down of inventories to net realisable value banks. Although investments are normally held to is recognised as an expense in the period the write- maturity, they are readily marketable and therefore down occurs. may be regarded as liquid assets. The value of investments held fluctuates as changes in market interest rates occur. However, the extent of such Interest fluctuations in value is relatively minor. Interest income is recognised by accruing on a time proportion basis the interest due for the investment. Cash and bank balance figures include any cash overdrafts to reflect a total cash position. Estimates and assumptions Cash equivalents and term deposits are recorded In preparing these financial statements, Lotto NZ at cost. has made estimates and assumptions concerning the future. These estimates and assumptions may Annuity prize liabilities differ from the subsequent actual results. Estimates These represent prizes payable for Instant Kiwi and judgements are continually evaluated and are games where the payments are spread over a based on experience and other factors, including period of greater than 12 months from the date expectations of future events that are believed to be the prizes are claimed. These liabilities are initially reasonable under the circumstances. There are no measured at fair value using the effective interest estimates and assumptions that have a significant rate method. Any changes in value are recorded risk of causing a material adjustment to the carrying through the prize reserve account. amounts of assets and liabilities within the next financial year. Foreign currency transactions Foreign currency transactions are translated into Critical judgements in applying New Zealand dollars using the exchange rates accounting policies prevailing at the dates of the transactions. Lotto NZ has assessed the prize reserve fund as a liability as itemised in the prize reserve account policy below. Lotto NZ has also classified the payment to the NZ Lottery Grants Board as a financial activity in the statement of cash flows due to this payment being a distribution of profits. No other critical judgement has been made when applying accounting policies.
Statement of Performance Expectations 2019 15 Leases Disposals Operating leases, where the lessor substantially Gains and losses on disposals are determined by retains the risks and rewards of ownership, are comparing the proceeds with the carrying amount recognised in a systematic manner over the term of of the asset. Gains and losses on disposals are the lease. Leasehold improvements are capitalised included in the profit or loss. and the cost is amortised over the unexpired Subsequent costs period of the lease or the estimated useful life of the improvements, whichever is shorter. Lease Costs incurred subsequent to initial acquisition are incentives received are recognised evenly over the capitalised only when it is probable that future term of the lease as a reduction in rental expense. economic benefits or service potential associated with the item will flow to Lotto NZ and the cost of the time can be measured reliably. The costs of day-to- Prize reserve account day servicing of property, plant and equipment are A prize reserve account (PRA) has been established recognised in the profit or loss as they are incurred. by Lotto NZ, as required by the Rules for each game, to ensure sufficient funding is available to Depreciation meet advertised division 1 prizes, promotions and Depreciation of property, plant and equipment, the cost of other prizes as considered appropriate other than freehold land, which is not depreciated, by Lotto NZ. Contributions to the PRA include a is calculated on a straight-line basis so as to allocate percentage of sales, prizes unclaimed after 12 the cost of the assets, or the revalued amount, over months, and other amounts as set out in the Rules the shorter of the economic life or the relevant lease for each game. periods as follows: Lotto New Zealand does not necessarily have sufficient funds available to meet prize payments Gaming computers, associated 4-7 years without calling on the PRA. It has therefore classified equipment and integral software the PRA as a current liability in accordance with NZ Other computer hardware 3 years IAS 1 (paragraph 69); in particular it intends to settle the liability as part of its normal operating cycle Leasehold improvements 1-9 years and it does not have an unconditional right to defer Draw equipment 5 years settlement of the liability for at least 12 months after the reporting period. Furniture and fittings 10 years Motor vehicles 4 years Property, plant and equipment Office equipment 5 years Items of property, plant and equipment are initially recorded at cost. Work in progress included in property plant and Additions equipment is not depreciated. The cost of an item of property, plant and equipment is recognised as an asset only when it is The residual value and useful life of an asset is probable that future economic benefits or service reviewed, and adjusted if applicable, at each potential associated with the item will flow to Lotto financial year end. If an adjustment to the useful life NZ and the cost of the item can be measured of an asset is made then the remaining book value reliably. Work in progress is valued at costs less at that point is depreciated on a straight line basis impairment. over the adjusted remaining life of the asset.
16 Lotto New Zealand Revenue and expense recognition 2. PRINCIPAL ASSUMPTIONS Revenues and corresponding direct expenses for The principal assumptions made in arriving at Lotto (including Lotto Strike and Lotto Powerball), the forecasts for the remainder of 2017/18 and for Keno, Bullseye, and Play3 are recognised when 2018/19 are as follows: each lottery is drawn. Instant Kiwi revenue and corresponding direct expenses are recognised • There will be no major outages affecting our when retailers activate ticket stock prior to sale to lottery systems players, making those tickets part of a game. Instant • There will be no changes in lottery duty or Play revenues are recognised at time of game taxation which will continue to be levied on Lotto purchase via MyLotto. NZ on the same basis as at March 2018 • There will be no statistically abnormal series of Taxation jackpot runs for Powerball. Major variations in Lotto NZ is exempt from income tax by virtue of jackpotting behaviour may have a significant Section 264 of the Gambling Act 2003. effect on actual financial results • There will be no major global lotteries initiative The following taxes are paid by Lotto NZ: over the internet during 2018/19. • Lottery duty of 5.5 cents in the dollar on GST- inclusive sales • Problem gambling levy on GST-inclusive sales less prizes payable • GST charged on lottery sales less related prizes payable • Fringe benefit tax • Non-resident withholding tax.
Statement of Performance Expectations 2019 17 3. Revenues 2019 2018 2017 Budget Projection Actual $000 $000 $000 Sales including GST 1,282,546 1,268,586 1,206,657 GST 74,664 74,671 72,195 Sales excluding GST 1,207,882 1,193,915 1,134,462 Other revenue 9,650 10,250 11,346 Total revenues 1,217,532 1,204,165 1,145,808 4. Cost of sales 2019 2018 2017 Budget Projection Actual $000 $000 $000 Lottery duty 70,540 69,772 66,367 Problem gambling levy 2,215 2,219 2,238 Retailers' and interactive commission 76,952 74,207 74,355 Prizes paid and payable 658,880 622,462 584,021 Prize reserve account 51,240 73,648 67,985 Interest transferred to prize reserve account 1,000 1,000 1,151 Ticket costs 6,658 5,214 5,175 Cost of goods sold to retailers 450 450 450 Total cost of sales 867,934 848,973 801,742 5. Promotion and retail support 2019 2018 2017 Budget Projection Actual $000 $000 $000 Media advertising 14,024 12,764 12,420 Media production and draw 6,904 4,892 7,184 Point of sale, game stationery and distribution 3,381 3,004 3,122 Retail revitalisation - (6) 2,553 Promotion and retail support other 3,079 2,327 3,874 Total promotion and retail support 27,389 22,981 29,153 Retailer revitalisation costs for 2016/17 are related to costs associated with the ‘Lotto NZ’ rebranding of our retail network.
Statement of Performance Expectations 2019 19 Directory AUCKLAND OFFICE BOARD MEMBERS Level 1, 73 Remuera Road Matthew Boyd Remuera, Auckland 1050 Chair PO Box 8929, Symonds Street Auckland 1150 Tony Mossman Deputy Chair Telephone 09 356 3800 Monique Cairns Kim Gordon WELLINGTON OFFICE Level 1 Keiran Horne The Woolstore Design Centre 258 Thorndon Quay Logan Sears PO Box 9448 David Tapsell Wellington 6011 CHRISTCHURCH OFFICE SENIOR MANAGEMENT 66-68 Mandeville Street Chris Lyman PO Box 8609 Chief Executive Riccarton Christchurch 8011 Dan Balasoglou Chief Financial Officer Ben Coney CONTACT Chief Innovation and Technology Officer Website mylotto.co.nz Email info@lottonz.co.nz Kathryn Haworth Telephone 0800 695 6886 General Manager, Strategy Sonja Johnson General Manager, People and Culture
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