LOCAL AUTHORITY DOMESTIC RETROFIT

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LOCAL AUTHORITY
DOMESTIC RETROFIT
HANDBOOK
CONTENTS
                CONTENTS
BEFORE
YOU START

KEY ROLES AND
PARTNERSHIPS

DEVELOPING
PLANS AND         3    BEFORE YOU START                                     17	ENGAGING WITH HOUSEHOLDS AND
PATHWAYS                                                                        PROPERTY OWNERS
                  3    Background information
DEVELOPING
                  4    The purpose of this handbook                         18	Defining the audience: market segmentation
THE BUSINESS      5    Existing research and guidance                           and messaging
CASE
                                                                            19 Character types and the ways to appeal to each type
                  6    KEY ROLES AND PARTNERSHIPS                           20 One-Stop-Shops
ENGAGING WITH
HOUSEHOLDS        6 The need for strong local leadership and partnerships   21 Business models for one-stop-shops
AND PROPERTY
OWNERS            7 Key roles in setting up resilient retrofit projects
                  10	Partnerships with other local authorities and         22   PROCUREMENT OF DELIVERY PARTNERS
PROCUREMENT           regional bodies                                       22   Certification
OF DELIVERY
PARTNERS                                                                    22   Local advice
                  11   DEVELOPING PLANS AND PATHWAYS                        23   Local energy hubs
SKILLS AND        11   Retrofit “plan on a page”                            24   Engaging local SMEs
ACCREDITATION
                  12   Gathering data
FUNDING                                                                     25   SKILLS AND ACCREDITATION
AND FINANCE       14   DEVELOPING THE BUSINESS CASE
MODELS                                                                      25   PAS 2035 and Trustmark
                  14 	When should a retrofit intervention be regarded      26   Skills for jobs
RESOURCES              as a project?                                        27   Key actions for local authorities
                  14 The “Five Case” Model
REFERENCES        15	Key components of the five case model and             28   FUNDING AND FINANCE MODELS
                       relevance to domestic retrofit                       29   Existing and future government funding programmes
GET IN TOUCH      16 Contents checklist of the five case model              30   Green finance models and financial incentives

                                                                            31   RESOURCES

                                                                            32   REFERENCES
LOCAL
PARTNERSHIPS
                                                                            35   GET IN TOUCH
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LOCAL
AUTHORITY
DOMESTIC
RETROFIT
HANDBOOK
                                                                                                                              2
CONTENTS
                BEFORE YOU START
BEFORE
YOU START
    START

KEY ROLES AND
PARTNERSHIPS      BACKGROUND

DEVELOPING
PLANS AND         As of February 2021, over 70% of Local and Combined             or private landlords. A recent parliamentary Environmental
PATHWAYS          Authorities in England have declared a Climate Emergency        Audit Committee Report identifies that over 10 million
                  and of these, over 60% (165 local authorities) have declared    owner occupied homes and over three million private
DEVELOPING
THE BUSINESS      a net zero carbon emissions target date of 2030 or sooner.      rented homes in England will need upgrading to a minimum
CASE              Many of these targets address all carbon emissions within       Energy Performance Certificate (EPC) C rating by 2035 to
                  a local authority area, not just from each local authorities’   hit Government targets. Many of these 13 million owners
ENGAGING WITH
HOUSEHOLDS        buildings and services. As the Committee on Climate             are unaware that their involvement is needed and will
AND PROPERTY      Change (CCC) makes clear the UK’s sixth Carbon Budget
OWNERS                                                                            need financial support and advice to upgrade and retrofit
                  can only be achieved if Government, regional agencies
                                                                                  their homes.
PROCUREMENT
                  and local authorities work seamlessly together.
OF DELIVERY                                                                       This challenge for local authorities, at a time of unprecedented
PARTNERS          According to the CCC local authorities have power or
                                                                                  financial and staffing pressures, in the wake of the COVID-19
                  influence over approximately one third of greenhouse gas
                                                                                  pandemic is significant. Housing retrofit is a complicated and
SKILLS AND        emissions in their geographic areas, the challenge for them
ACCREDITATION
                  is that their sphere of direct influence is limited to their    risk laden challenge and it is just one of the many actions
                  own buildings, services and contracts. Controlling carbon       required to achieve net zero carbon targets in each locality.
FUNDING
AND FINANCE       emissions from existing homes will be a particular challenge;   Meanwhile, net zero is just one priority of the many social
MODELS                                                                            economic and environmental priorities each council is facing.
                  domestic properties account for 30% of energy use and
                  around 19% of greenhouse gas emissions in the UK, yet           Yet we know that without concerted public sector intervention
RESOURCES
                  less than 7% of homes are owned by local authorities and        to address domestic energy efficiency, legally binding national
REFERENCES
                  over 80% are privately owned by either owner occupiers          and local net zero targets will be missed.

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DOMESTIC
RETROFIT
HANDBOOK
                                                                                                                                          3
CONTENTS

BEFORE
YOU START
    START

KEY ROLES AND
PARTNERSHIPS    THE PURPOSE OF THIS HANDBOOK

DEVELOPING
PLANS AND       Local Partnerships was commissioned by the Department             and training providers. 75 English local authorities (over 20%)
PATHWAYS        of Business, Energy and Industrial Strategy (BEIS) via the        also responded to a survey, which has helped shape the
                five Regional Energy Hubs to produce this Local Authority         contents of this handbook. A summary of the survey results
DEVELOPING
THE BUSINESS    Housing Retrofit Handbook to provide practical advice             can be found in resources. 71% of the local authorities
CASE            to local authorities in England. It brings existing resources     that responded to our survey have prioritised retrofit as
                together in one place and gives a suggested order in which        an action for achieving net zero targets but are not clear
ENGAGING WITH
HOUSEHOLDS      to work through this material.                                    how best to intervene and/or lack the resources to develop
AND PROPERTY                                                                      a planned approach.
OWNERS          No two local authorities have the same levels of experience
                and knowledge in relation to domestic retrofit, and most, but     Our research shows that cities and local authorities that form
PROCUREMENT     not all, have limited staffing capacity. Whilst this handbook     part of combined authorities tend to be more advanced
OF DELIVERY                                                                       and have started to “scale up” projects. Even in this group
PARTNERS        is targeted at local authorities at the beginning of their
                                                                                  however, there is still a disparity between those that have
                domestic retrofit journey, it should prove useful to all local
SKILLS AND                                                                        been able to respond quickly to government funding
                authorities in that it signposts good practice across various
ACCREDITATION                                                                     announcements and those that have found they lack the
                steps in the retrofit process.
                                                                                  knowledge, tools and partnerships to deliver or commission
FUNDING
AND FINANCE
                Our work was informed by interviews with a range of               scalable retrofit projects. There is also good practice amongst
MODELS          stakeholders and influencers including; city based combined       districts and smaller authorities and this handbook highlights
                authorities, smaller local authorities in rural areas, regional   examples of good practice, from a range of types and sizes
RESOURCES       agencies such as Local Energy Hubs and industry champions         of local authorities.

REFERENCES

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                                                                                                                                          4
CONTENTS

BEFORE
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    START

KEY ROLES AND
PARTNERSHIPS    EXISTING RESEARCH AND GUIDANCE

DEVELOPING
PLANS AND       A desktop review of recent existing research and guidance       relevant reports and guidance documents to the reader for
PATHWAYS        on housing retrofit, targeted at local authorities found much   further or more detailed information. The following recent
                of it to be of high quality. Every effort has been made not     reports for example provide great context on particular
DEVELOPING
THE BUSINESS    to duplicate this work, but rather to summarise and signpost    aspects of the retrofit process for local authorities.
CASE

ENGAGING WITH
HOUSEHOLDS
AND PROPERTY
OWNERS

PROCUREMENT
OF DELIVERY       UK Green Building        Construction               The Green               The Retrofit             National Institute
PARTNERS          Council (UKGBC)          Leadership                 Finance Institute,      Academy – Social         for Health and
                  Retrofit Playbook        Council – Greening         Financing energy        Housing Toolkit          Care Excellence
SKILLS AND
ACCREDITATION                              our existing homes         efficient buildings                              (NICE)

FUNDING
AND FINANCE     Hover over the tabs above to view the desktop reports
MODELS

RESOURCES

REFERENCES

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                                                                                                                                      5
CONTENTS
                KEY ROLES AND PARTNERSHIPS
BEFORE
YOU START

KEY ROLES
    ROLES AND
          AND
PARTNERSHIPS
PARTNERSHIPS      THE NEED FOR STRONG LOCAL LEADERSHIP AND PARTNERSHIPS

DEVELOPING
PLANS AND         Retrofitting existing homes is not for the fainthearted.       It is clear that:
PATHWAYS          On an individual property level, it is a complex, uncertain
                  and costly process. Existing homes, particularly older homes   This will not happen without strong leadership
DEVELOPING
                  that are least energy efficient, may have been subjected to    and ownership at all levels of a local authority
THE BUSINESS
CASE              several major renovations and adaptations over the years.      This includes elected members and Senior Leadership
                  Each will require a unique set of insulation measures and      Teams (SLT) as well as enthusiastic champions in key
ENGAGING WITH
HOUSEHOLDS        other heating or ventilation upgrades which will require       services such as sustainability, housing (both stock owning
AND PROPERTY      careful design and skilled, quality-controlled installation    and strategic housing teams), planning, building control,
OWNERS
                  if energy and carbon savings are to be fully realised.         economic development etc.
PROCUREMENT
                  When this is aggregated up to tens of thousands of local
                                                                                 Local authorities cannot do this alone
OF DELIVERY       authority owned homes, or those owned by housing
PARTNERS                                                                         Developing lasting partnerships and creating a culture of
                  associations, the costs and risks extrapolate accordingly.
                  This uncertainty rises to a whole new level when local         collaboration with other local authorities, regional agencies,
SKILLS AND
ACCREDITATION     authorities consider how potentially hundreds of thousands     social housing providers, academia, training providers, local
                  of owner-occupied or private rented homes within their         businesses and community groups will be time consuming
FUNDING                                                                          but will reap rewards over the medium term. This “coalition
AND FINANCE
                  areas can be upgraded, with almost as many individual
MODELS            owners to influence and engage.                                of the willing” is different from engaging individual households
                                                                                 or tendering contracts for local businesses to respond. This is
RESOURCES                                                                        the “up-front” collaboration required prior to, and during,
                                                                                 preparation of local retrofit plans.
REFERENCES

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                                                                                                                                         6
CONTENTS

BEFORE
YOU START

KEY ROLES
    ROLES AND
          AND
PARTNERSHIPS
PARTNERSHIPS    KEY ROLES IN SETTING UP RESILIENT RETROFIT PROJECTS

DEVELOPING
PLANS AND       Considered in Table 1 on the next page, is the potential role       in different scalable retrofit projects, or in not intervening
PATHWAYS        of each of these internal and external stakeholders, along with     in the market at all.
                examples of how best to engage them. There is no blueprint          There is a recognition that many local authorities do not
DEVELOPING
THE BUSINESS    for the order in which these stakeholders are engaged, or           have sufficient staffing resources to undertake the various
CASE            indeed who triggers initial discussions. It could be the leader     roles required in engaging stakeholders and developing
                of the Council, the Chief Executive, or a sustainability officer.   a business case and retrofit plans. This should be one of
ENGAGING WITH
HOUSEHOLDS      What is important is that key stakeholders and influencers          the factors which informs the geographical footprint for
AND PROPERTY
OWNERS
                come to understand the relationship between net zero and            action; the most appropriate cluster of neighbouring local
                domestic carbon emissions in their area. They must recognise        authorities that provides both economies of scale and
PROCUREMENT     the complexity in retrofitting the housing stock, particularly in   connectivity to local community groups, training providers
OF DELIVERY
PARTNERS
                private tenures, and therefore the benefits and risks involved      and employers etc.

SKILLS AND
ACCREDITATION

FUNDING
AND FINANCE
MODELS

RESOURCES

REFERENCES

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HANDBOOK
                                                                                                                                               7
CONTENTS

BEFORE
YOU START

KEY ROLES
    ROLES AND
          AND
PARTNERSHIPS
PARTNERSHIPS    TABLE 1 – KEY ROLES IN SETTING UP RESILIENT RETROFIT PROJECTS

DEVELOPING
PLANS AND                                                                              Typical time                                     Click
PATHWAYS                                                                               requirement Example of how                       for more
                Key stakeholder   Typical action/role                                  at startup   best to engage                      detail
DEVELOPING
THE BUSINESS    Lead Politician   Engage other Councillors, other local                1 day        Invitations to meetings with
CASE                              authorities and community groups, liaise             per week     community interest groups,
                                  with the Senior Responsible Officer (SRO)                         visits to retrofit show homes
ENGAGING WITH                     in determining governance arrangements
HOUSEHOLDS                        and decision-making process.
AND PROPERTY
OWNERS                            Help set high level ambition and strategic targets
                                  for the area in line with wider national policies.
PROCUREMENT
OF DELIVERY     Senior            Appoint an SRO and Project Manager (PM),             As required SLT reports, presentations,
PARTNERS
                Leadership        as well as governance arrangements.                              Strategic Business Case (SBC),
                Team (SLT)                                                                         external expert presentations
SKILLS AND                        Support lead politician to develop reasonable
ACCREDITATION                     high level ambitions – and begin to develop
                                  specific actions for the SRO and PM to help
FUNDING                           deliver them.
AND FINANCE
MODELS
                Senior            Formal and informal briefing of key politicians      1-3 days     Nomination by SLT, attendance
                Responsible       and SLT, overseeing preparation of business          per week     at supplier/SME meetings,
RESOURCES       Officer (SRO)     case, senior engagement with neighbouring                         conferences, webinars
                                  councils and regional bodies.
REFERENCES
                                  Works alongside PM to develop overall
                                  area retrofit plan and specific projects within
GET IN TOUCH
                                  a programme.

                Project           Responsible for detailed area analysis of retrofit   3-5 days     Internal or external recruitment/
                Manager (PM)      need/demand and project development.                 per week     secondee to fixed term post
                                  They will lead the co-ordination of the business
                                  case and assembling the project team.
LOCAL
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DOMESTIC
RETROFIT
HANDBOOK
                                                                                                                                         8
CONTENTS

BEFORE
YOU START

KEY ROLES
    ROLES AND
          AND
PARTNERSHIPS
PARTNERSHIPS    TABLE 1 – KEY ROLES IN SETTING UP RESILIENT RETROFIT PROJECTS

DEVELOPING
PLANS AND                                                                             Typical time                                  Click
PATHWAYS                                                                              requirement Example of how                    for more
                Key stakeholder   Typical action/role                                 at startup   best to engage                   detail
DEVELOPING
THE BUSINESS    Board             Governance and oversight of the strategy/           As required Nomination by
CASE                              project. They should ideally be a mix of                        Political Lead/SLT
                                  stakeholders from different areas of local
ENGAGING WITH                     authorities or organisations that are able to
HOUSEHOLDS                        spot risks/opportunities from a strategic view.
AND PROPERTY
OWNERS

PROCUREMENT     Registered
OF DELIVERY
                                  Are often a key sector for demonstrator             As required LA Support for RP projects/
PARTNERS        (Housing)         projects that can help build the retrofit supply                funding bids
                Providers (RPs)   chain within an area. There may also be sector
SKILLS AND                        specific funding they can access.
ACCREDITATION

FUNDING
AND FINANCE
MODELS          Universities,     External technical and behavioural experts,         As required Opportunities for academic
                Colleges          who can provide skills gap analysis for different               research aligned to retrofit
RESOURCES       and Training      retrofit techniques that may be required                        projects, opportunity to better
                Providers         within an area. This is important to access                     understand future training
REFERENCES                        support from Local Enterprise Partnerships                      and funding opportunities
                                  and other areas.
GET IN TOUCH
                Community         Are often key referral partners who work            As required
                Groups            closely with many vulnerable households.
                                  Examples include the Citizens Advice Bureau
                                  (CAB), Age UK, Mind. They can also assist with
                                  marketing campaigns or show home events.
LOCAL
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HANDBOOK
                                                                                                                                     9
CONTENTS

BEFORE
YOU START

KEY ROLES
    ROLES AND
          AND
PARTNERSHIPS
PARTNERSHIPS    PARTNERSHIPS WITH OTHER LOCAL AUTHORITIES AND REGIONAL BODIES

DEVELOPING
PLANS AND       Housing Retrofit is resource intensive, so it is worth                and health colleagues would provide a useful sounding
PATHWAYS        considering collaborating with other local authorities to share       board for retrofit plans across a sub-region
                costs and/or build a strong sub-regional retrofit delivery
DEVELOPING                                                                          	it is worth also looking at the density, age, type and
THE BUSINESS    unit, rather than have single or part time officers isolated in
                                                                                       energy performance of housing across neighbouring
CASE            different local authorities. In most cases, there will be obvious
                                                                                       authorities. A joint approach with areas that face similar
                existing clusters of authorities and geographical footprints
ENGAGING WITH                                                                          challenges may make it easier to develop cross border
HOUSEHOLDS      such as Combined Authorities (CA) or established county and
                                                                                       retrofit strategies
AND PROPERTY    district council relationships. Other potential collaboration
OWNERS                                                                              	Local Enterprise Partnerships (LEPs) should be closely
                opportunities include:
                                                                                       involved in the development of any planned approach
PROCUREMENT     	local authorities that are adjacent to CA areas, (and not
OF DELIVERY                                                                            to housing retrofit. With access to growth and skills
PARTNERS           in an obvious cluster already) could seek to “piggy back”
                                                                                       budgets and strong links to local employers, business
                   on the likely more resourced and advanced activity
                                                                                       representatives and training providers they are a vital
SKILLS AND         of the CA
ACCREDITATION                                                                          link between strategy and delivery and unlocking green
                	Local Bodies that have been set up for Superfast                    jobs. See for example the recent LGA report about
FUNDING            broadband delivery in England provide a good example                local green jobs
AND FINANCE
                   of how a single lead local authority (often a County Council)
MODELS                                                                              	Regional Energy Hubs work with local authorities
                   can act as the PMO and accountable body for wider
                                                                                       and LEPs across five regions in England supporting
RESOURCES          districts (and unitary councils). Durham County Council
                                                                                       local energy projects, from the development stages
                   for example acted as Local body for 10 neighbouring
                                                                                       to investment readiness. They have played a key
REFERENCES         Councils across Tyne and Wear and the Tees Valley
                                                                                       role in administrating the LAD2 funding to local
                	there are over 70 One Public Estate Partnerships of local           authorities within each region and have set up (or are
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                   authorities and other local public services in England, with        also setting up) Dynamic Purchasing Systems (DPS)
                   effective governance usually chaired by a local authority           to fast track procurement of retrofit contractors to
                   Chief Executive. Though focussing on property, the                  support LAD2 projects across all housing tenures,
                   involvement of housing leads, economic development                  see procurement of delivery partners

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                                                                                                                                             10
CONTENTS
                DEVELOPING PLANS AND PATHWAYS
BEFORE
YOU START

KEY ROLES AND
PARTNERSHIPS      RETROFIT “PLAN ON A PAGE”

DEVELOPING
DEVELOPING
PLANS AND
      AND         The Construction Leadership Council (CLC) representing           It should identify key priorities and projects and consider
PATHWAYS
PATHWAYS          a broad cross section of the industry has called for             which technologies and pathways to net zero would be
                  a national retrofit strategy which sets out the benefits         most appropriate for the local housing stock. It should be
DEVELOPING
THE BUSINESS      of retrofit, a long term policy framework and a deliverable,     iterative in that it should be updated and developed over
CASE              phased, plan to scale up retrofit of the UK’s homes.             time, becoming a resource that can provide background
                  This they argue would reassure industry giving them              information for future funding bids. Another useful reference
ENGAGING WITH
HOUSEHOLDS        confidence to invest in the necessary skills and technologies.   here is the UKGBC’s “city-led retrofit programme blueprint”
AND PROPERTY      Such a national strategy would no doubt make it easier           on page 10 of the Retrofit Playbook. Also, both Scaling up:
OWNERS
                  for local authorities to determine their own roles in relation   Better Homes Yorkshire and Pathways to Healthy Net Zero
PROCUREMENT
                  to local growth of this market, but if anything, the absence     Housing for Greater Manchester provide very thorough
OF DELIVERY       of a national plan puts even more onus on local authorities      examples of evidence based housing retrofit strategies
PARTNERS
                  to start to set out a planned approach, if local net zero        and net zero pathways.
                  targets are to be realised.
SKILLS AND                                                                         The eventual size and scope of the plan should be
ACCREDITATION
                  This handbook is not advocating that every local authority       tailored to the scale of the opportunity and appetite for
FUNDING
                  spends significant upfront time and/or expense in pulling        investment arising from the business case. Where a group
AND FINANCE       together a comprehensive retrofit strategy. Local authorities    of local authorities agree to a collaborative approach to
MODELS
                  should however develop a planned, iterative approach to          retrofit, a sub-regional strategy supported by a series of
                  housing retrofit; one that is informed by available data.        underpinning local authority action plans would provide
RESOURCES
                  We recommend starting with a “plan on a page” based on           opportunities for sharing costs in relation to external
REFERENCES
                  a quick desktop research exercise (see example template)         consultants for example. The process of developing such
                  and over time, pulling together existing cross-tenure data       a partnership-based strategy would enable exploration
GET IN TOUCH      about the age, type and energy performance of the existing       of opportunities for further collaboration, for example in
                  housing stock, gaps in data that will need to be filled, key     relation to a “one-stop-shop”, see section engaging with
                  stakeholders, previous known interventions and initiatives       households and property owners for further information
                  and known funding opportunities for different tenures.           on one-stop-shops.

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                                                                                                                                         11
CONTENTS

BEFORE
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KEY ROLES AND
PARTNERSHIPS    GATHERING DATA

DEVELOPING
DEVELOPING
PLANS AND
      AND       Fuel Poverty                                                      have a Display Energy Certificate (DEC) in England and
PATHWAYS
PATHWAYS                                                                          Wales. The assessments are banded from A to G, where
                Given that GHG LAD2 and other likely funding programmes
                                                                                  A is the most efficient in terms of likely fuel costs and carbon
DEVELOPING      will be targeted at (or provide enhanced levels of support
THE BUSINESS                                                                      dioxide emissions. Since 2008, in England almost 20 million
                to) low income and fuel poor households, it will be essential
CASE                                                                              EPCs have been lodged, with domestic properties accounting
                for local authorities to collate information about fuel poverty
                                                                                  for 96% of the total. Of these domestic properties, 11% of
ENGAGING WITH   down to local Lower Layer Super Output Area (LSOA) level,
HOUSEHOLDS                                                                        the total covered new domestic properties (including new
                so that these can be overlayed with spatial information about
AND PROPERTY                                                                      builds and conversions) (MHCLG, 2020).
OWNERS          energy efficiency of the housing stock. Data sources available
                as follows:                                                       EPC data is available via the Government’s open data
PROCUREMENT                                                                       communities website with additional guidance on how to
OF DELIVERY     	
                  fuel poverty sub-regional statistics
PARTNERS                                                                          interrogate this data. EPCs for individual properties can be
                	
                  local authority housing data                                    searched at postcode and street level, useful for identifying
SKILLS AND       p
                   rivate provider information – statistical data return         EPC rating for properties across a locality. It would be time
ACCREDITATION
                  2018 to 2019                                                    consuming to rely on this process to provide local authority
FUNDING
                                                                                  wide EPC analysis. For local authorities with access to basic
                 SDR 2019 – Geographic look-up tool
AND FINANCE                                                                       programming skills (or are willing to pay for them) there is
MODELS          	pay for data is also available e.g. CACI income banding        an Application Programming Interface (API) which allows
                   down to postcode level which can help with targeting           filtering of the data at a more aggregated level. There are
RESOURCES
                   in areas where it has proven hard to distinguish fuel          a number of companies that will help to refine raw EPC data
                   poor households                                                so that it is meaningful for a retrofit strategy.
REFERENCES
                	
                  BEIS “off gas grid” domestic property map                       GSEEH for example has undertaken simple analysis on EPCs
GET IN TOUCH                                                                      to November 2020 for all its local authorities and they are
                Energy Performance Certificate (EPC) data                         available on request for their use. In addition, mapping has
                EPCs were introduced in 2007 and each certificate is              also been undertaken to enable local authorities to easily
                valid for 10 years. A building must have an EPC when              identify hotspots for retrofit within their local authorities,
                constructed, sold, or let. Larger buildings occupied by a         focussed on the LAD2 scheme. Local Energy Hubs are
LOCAL           public authority and frequently visited by the public must        also able to signpost local authorities to companies that
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                                                                                                                                          12
CONTENTS

BEFORE
YOU START

KEY ROLES AND
PARTNERSHIPS

DEVELOPING
DEVELOPING
PLANS AND
      AND       can “clone” EPC information for properties with no EPC,            national grid is decarbonised. BEIS & MHCLG have produced
PATHWAYS
PATHWAYS        to build up a better understanding of domestic energy              an EPC Action Plan following a Call for Evidence which sets
                efficiency within a locality.                                      out a timetable for the overhaul of EPCs by the end of 2021.
DEVELOPING
THE BUSINESS
CASE            Limitations with EPCs                                              Stock condition surveys as data sources
                Whilst EPC data may be the best available data source                English House Condition Survey
                                                                                   –	
ENGAGING WITH
HOUSEHOLDS      for information regarding the energy efficiency of the             The English Housing Survey is a continuous national survey
AND PROPERTY
OWNERS
                local housing stock, local authorities should be aware of its      commissioned by the Ministry of Housing, Communities and
                limitations when developing their retrofit strategy. There is      Local Government (MHCLG). It collects information about
PROCUREMENT     only partial coverage of properties; the latest government         people’s housing circumstances and the condition and energy
OF DELIVERY
PARTNERS
                EPC release indicates that approximately 19 million                efficiency of housing in England. The physical survey involves
                domestic EPCs have been registered in England since 2008           a sample of around 6,000 homes per year. On a national level
SKILLS AND      (approximately 23 million homes in England) and it’s likely        it provides a good overview of the condition of the housing
ACCREDITATION
                that this will include some duplicates (two or more certificates   stock and for example demonstrates breakdown of EPC
FUNDING         for the same property) as early EPCs will no longer be valid.      ratings by region.
AND FINANCE     The Local Energy North West Hub found for example, that
MODELS                                                                               Local House Condition surveys – example of specification
                                                                                   –	
                only 56% of properties had a valid EPC, once duplicates had
                been removed. Secondly, EPCs that are more than three or           There is a major difference between undertaking a stock
RESOURCES
                four years old are likely to be out of date as improvements        condition survey as a housing landlord to determine
                are made to properties over time.                                  investment strategies and one to understand the energy
REFERENCES
                                                                                   efficiency of the cross-tenure housing stock. Costs are
                There is also criticism that EPCs headline rating measures         likely to be prohibitive vis a vis EPC data if current energy
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                running costs rather than carbon emissions (energy impact)         performance is the only metric a local authority is seeking
                and energy efficiency, so will favour gas heating systems over     to glean, but local house condition surveys which include
                electric powered heating, even though the latter is likely to      analysis of energy efficiency may be more cost effective
                produce increasingly lower carbon emissions over time as the       in area regeneration or improvement schemes.

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                                                                                                                                            13
CONTENTS
                DEVELOPING THE BUSINESS CASE
BEFORE
YOU START

KEY ROLES AND
PARTNERSHIPS      Once a local authority is confident it has in place the strong local leadership and commitment to enable the development
                  a long term retrofit delivery strategy, data, and intelligence from research and analysis and at least the basis of an effective
DEVELOPING        delivery partnership, it will be important to develop a business case for the emerging project or wider programme. In this
PLANS AND
PATHWAYS          section of the handbook, we will look at the key stages in the development of a business case for a retrofit project.

DEVELOPING
DEVELOPING
THE BUSINESS
    BUSINESS      WHEN SHOULD A RETROFIT INTERVENTION                                THE “FIVE CASE” MODEL
CASE
                  BE REGARDED AS A PROJECT?
ENGAGING WITH                                                                        The Five Case Model is the approach for developing business
HOUSEHOLDS
AND PROPERTY
                  Most projects have the following characteristics:                  cases recommended by HM Treasury, the Welsh Government
OWNERS            	a defined and finite life cycle                                 and the UK Office of Government Commerce. It has been
                                                                                     widely used across central government departments and
PROCUREMENT       	clear and measurable inputs and outputs
                                                                                     public sector organisations over the last 10 years.
OF DELIVERY
PARTNERS          	a corresponding set of activities and plans
                                                                                     The model forms the basis of project and programme
                  	a defined amount of resource                                    business case guidance created by HM Treasury and the
SKILLS AND
ACCREDITATION     	an organisational structure for governance and delivery         Welsh Government.

FUNDING
                                                                                     The latest version can be found here. A business case for
AND FINANCE                                                                          a retrofit project, even if it does not comply with all the
MODELS
                                                                                     detailed requirements in the document set out above,
                                                                                     should at least be developed using those principles.
RESOURCES
                                                                                     It should be made up of the five cases outlined in Table 2
REFERENCES
                                                                                     on the next page.

GET IN TOUCH

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                                                                                                                                              14
CONTENTS

BEFORE
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KEY ROLES AND
PARTNERSHIPS    TABLE 2: KEY COMPONENTS OF THE FIVE CASE MODEL AND RELEVANCE TO DOMESTIC RETROFIT

DEVELOPING
PLANS AND                                                                                                                 Click
PATHWAYS                                                                                                                  for more
                Case           Key components (examples only)            Relevance to domestic retrofit                   detail
DEVELOPING
DEVELOPING
THE BUSINESS
    BUSINESS    Strategic     Strategic Context                          Links to regional and national strategies.
CASE                                                                     Local level: links to wide range of corporate
                              Business strategy and aims
                                                                         strategies (climate emergency, housing, fuel
ENGAGING WITH                 The Case for Change                        poverty, public health, economic growth)
HOUSEHOLDS
AND PROPERTY
OWNERS

                Economic      Critical Success factors                   Importance of quantifying and then building
PROCUREMENT
OF DELIVERY                                                              in wider social and environmental effects
                              Long-listed options/Shortlisted options
PARTNERS                                                                 of potential interventions
                              (including the “Business As Usual” (BAU)
                              and “do minimum”)
SKILLS AND
ACCREDITATION
                Commercial    Procurement strategy and route             Understanding of local market and potential
FUNDING
                                                                         supply chain is critical here
AND FINANCE                   Service requirements and outputs
MODELS                                                                   Role of Council as “intelligent customer”
                              Key contractual arrangements
RESOURCES

REFERENCES      Financial     Capital and revenue requirements           Clear understanding of how Green Homes
                                                                         Grant can best be applied if secured
                              See resources for example risk register
GET IN TOUCH

                Management    Governance arrangements                    Common issues across all projects
                              Risk management arrangements               Capacity and skills particularly relevant here
                              Monitoring and evaluation
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                                                                                                                          15
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KEY ROLES AND
PARTNERSHIPS    CONTENTS CHECKLISTS OF THE FIVE CASE MODEL

DEVELOPING
PLANS AND       Strategic Case           Economic Case              Commercial Case           Financial Case             Management Case
PATHWAYS
                 Strategic context      	Critical success        	Procurement            	Capital and revenue     	Programme
DEVELOPING
DEVELOPING                                 factors                    strategy and route        requirements               management
                	Organisational
THE BUSINESS
    BUSINESS                                                                                                               governance
CASE              overview               	Long-listed options     	Service requirements   	Net effect on prices
                                                                                                                           arrangements (roles,
                                                                      and outputs               (if any)
                	Business strategy     	Preferred way forward                                                          responsibilities,
ENGAGING WITH     and aims                                          	Risk allocation        	Impact on balance
HOUSEHOLDS                               	Shortlisted options                                                            plans etc)
AND PROPERTY                                                                                    sheet
                	Other relevant          (including “Business     	Charging mechanism                                	Project management
OWNERS
                  strategies               As Usual” (BAU) and                                	Impact on income          governance
                                                                    	Key contractual
                                           “do minimum”)                                        and expenditure            arrangements
PROCUREMENT      The case for change                                 arrangements
OF DELIVERY                                                                                     account
                                         	Net Present                                                                  	Use of specialist
PARTNERS         Spending objectives                               	Personnel
                                           Social Cost/                                       	Overall affordability     advisers
                                                                      implications
                	Existing                Net Present Social                                   and funding
SKILLS AND                                                                                                               	Change and contract
ACCREDITATION     arrangements             Value findings            Accountancy
                                                                                              	Confirmation              management
                                                                      treatment
                	Business needs –      	Benefits appraisal                                  of stakeholder/            arrangements
FUNDING           current and future
AND FINANCE                                                                                     customer support
                                         	Risk assessment                                                              	Benefits realisation
MODELS          	Potential scope and                                                          (if applicable)
                                         	Sensitivity analysis                                                           arrangements
                  service requirements                                                                                     (including plans
RESOURCES                                	Preferred option
                	Main benefits                                                                                           and register)
                  and risks                                                                                              	Risk management
REFERENCES
                	Constraints and                                                                                         arrangements
GET IN TOUCH      dependencies                                                                                             (including plans
                                                                                                                           and register)
                                                                                                                         	Post-implementation
                                                                                                                           and evaluation
                                                                                                                           arrangements

LOCAL
                                                                                                                         	Contingency
PARTNERSHIPS                                                                                                               arrangements
–
LOCAL
                                                                                                                           and plans
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                                                                                                                                          16
CONTENTS
                ENGAGING WITH HOUSEHOLDS AND PROPERTY OWNERS
BEFORE
YOU START

KEY ROLES AND
PARTNERSHIPS      Effective engagement with households and property owners is an essential pre-requisite to maximise the benefits
                  of retrofit projects.
DEVELOPING
PLANS AND
PATHWAYS

DEVELOPING
THE BUSINESS
CASE

ENGAGING WITH
         WITH
HOUSEHOLDS
HOUSEHOLDS
                         A
                         AUDIT
                                                   B
                                                   BRIEF
                                                                             C
                                                                      COMMUNITIES
                                                                                                        D
                                                                                                  DISSEMINATE
                                                                                                                                     E
                                                                                                                                  ENGAGE
AND PROPERTY
    PROPERTY
OWNERS
                  Review details of any    Brief councillors about   Capitalise on the          Communicate with            Work with sector
PROCUREMENT
                  residents that have      the GHG LAD scheme        opportunity offered by     residents about the         partners to create a
OF DELIVERY       been through other       and encourage them        the GHG LAD scheme         benefits of retrofit,       communications and
PARTNERS
                  energy efficiency        to publicise the          and other retrofit funds   the importance of           engagement plan as
SKILLS AND
                  programmes and,          scheme through            such as the Housing        whole house plans,          part of a longer-term
ACCREDITATION     where permissible,       their networks.           Upgrade Grants and         and the importance of       strategy taking into
                  contact them to let                                the Social Housing         using only accredited       account differing
FUNDING           them know about                                    Decarbonisation
AND FINANCE
                                                                                                installers and suppliers,   tenure types,
MODELS            the GHG programme                                  Scheme by providing        considering differing       life changes and
                  and how to apply.                                  information on the         motivations and             trigger points and
RESOURCES                                                            programme parameters       types of audience.          psychologies.
                                                                     and eligibility criteria                               See for example the
REFERENCES                                                           through community                                      Carbon Co-op:
                                                                     networks to ensure                                     Retrofit for All Toolkit.
GET IN TOUCH
                                                                     communities are aware
                                                                     of the programme
                                                                     and can link it
                                                                     to their existing
                                                                     referral pathways.
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                                                                                                                                              17
CONTENTS

BEFORE
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KEY ROLES AND
PARTNERSHIPS    DEFINING THE AUDIENCE: MARKET SEGMENTATION AND MESSAGING

DEVELOPING
PLANS AND       There will be different motivations and barriers for each audience, and so, within the communications and engagement
PATHWAYS        plan, the key messages will need to be tailored according to factors such as:

DEVELOPING
THE BUSINESS
CASE

ENGAGING WITH
         WITH
HOUSEHOLDS
HOUSEHOLDS
AND PROPERTY
    PROPERTY
                       Tenure                                  Life stages or                            Psychological
OWNERS                   types                                 “trigger points”                            responses
PROCUREMENT                social landlords,                          (moving home,                     of differing character
OF DELIVERY
PARTNERS                  private landlords                         spending more time                    types when there is
                          and homeowners                            at home, working at                   an opportunity of a
SKILLS AND                (both able to pay                         home, retirement, or                 new “thing” such as
ACCREDITATION
                           and low income)                           work being carried                  home energy retrofit
FUNDING
                                                                      out at the home)
AND FINANCE
MODELS

RESOURCES

REFERENCES

GET IN TOUCH

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                                                                                                                                   18
CONTENTS

BEFORE
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KEY ROLES AND
PARTNERSHIPS    CHARACTER TYPES AND THE WAYS TO APPEAL TO EACH TYPE

DEVELOPING
PLANS AND                              Collectively these three groups are
                                                                                                         Other, more sceptical groups
PATHWAYS                         all minded to be in favour of the new “thing”

DEVELOPING
THE BUSINESS
CASE

ENGAGING WITH
         WITH
HOUSEHOLDS
HOUSEHOLDS
AND PROPERTY
    PROPERTY
OWNERS                  2.5%                      13.5%                      34%                      34%                         16%
PROCUREMENT
OF DELIVERY
PARTNERS             INNOVATORS                    EARLY                    EARLY                     LATE                      LAGGARDS
                                                 ADOPTERS                  MAJORITY                 MAJORITY
SKILLS AND
ACCREDITATION
                	most willing to         	the most influential in 	more concerned       	will adopt an            	the last to adopt
FUNDING            take risks to try          shaping the opinion        with their peers’       innovation later than       an innovation (and
AND FINANCE        new things                 of other groups            view of the new         the average group           may often resist).
MODELS
                                                                         “thing”, and would                                  They tend to be
                	good access             	they tend to be                                 	tends to be more
                                                                         be led much                                         focused on tradition
RESOURCES          to sources of              well connected                                     sceptical and risk
                                                                         more by a group                                     and are likely to be
                   information about          and well educated                                  averse
REFERENCES                                                               acceptance of                                       the oldest group
                   new technologies           and be in a good
                                                                         the new “thing”      	may reflect not
                   or approaches              financial position
                                                                                                 being in a very strong
GET IN TOUCH
                	generally in a strong   	a key driver for this                              financial position
                   financial position         group is being seen
                                              to be “cool” and
                                              ahead of the pack

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CONTENTS

BEFORE
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KEY ROLES AND
PARTNERSHIPS    ONE-STOP-SHOPS

DEVELOPING
PLANS AND       There may be benefits in the establishment of a “one-stop-   3.	Coordination of the renovation process on behalf
PATHWAYS        shop” approach to provide information to residents.             of the homeowner.

DEVELOPING      A one-stop-shop is a virtual and/or physical place where     4.	Long-term and affordable financing, especially for
THE BUSINESS    residents can find all information and services they need
CASE
                                                                                low- and middle-income families, elderly people and
                to implement a retrofit project.                                other vulnerable groups who cannot access other
ENGAGING WITH
         WITH   In 2020, a European project, commissioned by Energy Cities      financing means although the value of their energy
HOUSEHOLDS
HOUSEHOLDS                                                                      savings is large enough to pay off.
AND PROPERTY
    PROPERTY    (the European association of cities in energy transition)
OWNERS          looked at this in some detail and created the INNOVATE       5.	Guaranteed results and post-work monitoring including
                guide – how to set up a one-stop-shop for integrated            of the quality of works and, ideally, energy savings.
PROCUREMENT
OF DELIVERY     home energy renovation.
PARTNERS                                                                     One-stop-shop models
                Key requirements
SKILLS AND                                                                   The INNOVATE guide identified three types of business
ACCREDITATION   This report found that the one-stop-shop needs to cover      models for one-stop-shops with increasing levels of
                the following services and propose them, ideally, under      responsibility for the results of the renovation works.
FUNDING         one “roof”:
AND FINANCE                                                                  Full checklists of issues for consideration are listed in
MODELS          1.	Proactive engagement of homeowners: market               the guide, and a council or combined authority should
                   segmentation, targeted communication and marketing        conduct a full option appraisal to identify which model
RESOURCES
                   tools are a key to reach out to the right groups at the   is the best fit for their local objectives, with available
                   right moment (e.g. young families, elderly people,        resources.
REFERENCES
                   low-income households, etc.) with the right message.
                                                                             Table 3 on the next page, summarises key information
GET IN TOUCH    2.	Financial plan: implemented in one shot or planned       from the INNOVATE One-Stop-Shop guide.
                   step-by-step, depending on the financial means
                   of each resident.

LOCAL           Superhomes is a network of energy aware households where members have refurbished their old homes to the
PARTNERSHIPS
–               highest standards of energy efficiency
LOCAL
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HANDBOOK
                                                                                                                                     20
CONTENTS

BEFORE
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KEY ROLES AND
PARTNERSHIPS    TABLE 3: BUSINESS MODELS FOR ONE-STOP-SHOPS

DEVELOPING                              Key features                             Click for benefits                       Click for risks
PLANS AND
                Model
PATHWAYS        Facilitation             raises awareness on retrofit benefits
                                        	provides general information on optimal renovation works
DEVELOPING      (advice on how
                                        	first advice at the “orientation stage”
THE BUSINESS    to retrofit a home
CASE            and provision of
                a list of suppliers).
ENGAGING WITH
         WITH
HOUSEHOLDS
HOUSEHOLDS
AND PROPERTY
    PROPERTY
OWNERS

PROCUREMENT
OF DELIVERY
PARTNERS        Coordination            	coordinates existing suppliers
                                        	makes sure all one-stop-shop services are offered to residents
                (advice on how
SKILLS AND                              	no responsibility for the result of retrofit works (only overlooking the whole process)
ACCREDITATION   to retrofit your
                                        	no responsibility for the overall customer journey (just the first part)
                home and will push
FUNDING         suppliers to comply
AND FINANCE     with their promises.
MODELS          Suppliers remain
                responsible for
RESOURCES       the final result).

REFERENCES
                All inclusive           	offers a full package to homeowners
                                        	responsible for the result of retrofit works
GET IN TOUCH    (a contractor that
                                         responsible for the overall customer journey
                sells the whole
                service package
                and is the main
                contact point in
                case something
                goes wrong with
LOCAL
PARTNERSHIPS    suppliers).
–
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                                                                                                                                            21
CONTENTS
                PROCUREMENT OF DELIVERY PARTNERS
BEFORE
YOU START

KEY ROLES AND
PARTNERSHIPS      Housing retrofit (at a scale which supports delivery of net zero targets) is one of the biggest infrastructure challenges
                  that the UK has seen. Local authorities and Government must fund a way to facilitate decarbonisation of 25 million homes
DEVELOPING        by 2050 – a staggering 833,000 per year – at a total cost of between £400bn and £1,000bn. This provides significant
PLANS AND
PATHWAYS          requirements and opportunities for the development of supply chains to deliver these works.

DEVELOPING
THE BUSINESS      CERTIFICATION                                                   LOCAL ADVICE
CASE

ENGAGING WITH     To install measures for government funded schemes               Five local Energy Hubs are funded by the Department
HOUSEHOLDS
AND PROPERTY      commencing with the Green Home Grant Local Authority            for Business, Energy and Industrial Strategy (BEIS).
OWNERS            Delivery Phase 2 installers must be accredited to               Each Energy Hub has an operations team of energy
                  PAS 2030:2019 for energy efficiency measures and meet           experts that provides Local Enterprise Partnerships (LEPs),
PROCUREMENT
PROCUREMENT
OF DELIVERY
   DELIVERY       the PAS 2035 standard and be MCS accredited for low             local authorities and others, with practical support to
PARTNERS
PARTNERS          carbon heating and renewable energy. All installers must        develop local energy projects.
                  also be Trustmark accredited. From the 1st July 2021
SKILLS AND                                                                        All local Energy Hubs have the overarching aim of bringing
ACCREDITATION     energy efficiency measures installed under all government
                                                                                  investment into local energy projects and working together
                  schemes must also meet these requirements, although
                                                                                  to share best practice across the regions.
FUNDING           this deadline has been extended to 1st October 2021
AND FINANCE                                                                       An overview of each energy hub can be found in Appendix A
MODELS            for the Green Homes Grant Local Authority Delivery Scheme
                  (Phase 1 only). Details of certification requirements can be    of the Local Energy Guide and information specific to the
RESOURCES         found in government and Trustmark guidance for different        GHG-LAD2 scheme for each energy hub can be found
                  schemes such as How to become PAS/MCS Certified.                on the next page.
REFERENCES        Further information on PAS and Trustmark can be found
                  in skills and accreditation. Specific Trustmark guidance
GET IN TOUCH      on the GHG LAD scheme is also available.
                  Despite the scheme being recently scrapped,
                  installers who are certified and registered to provide Green
                  Home Grant Vouchers can be found here: find an installer.
                  Trustmark provides an advanced search function for
LOCAL
PARTNERSHIPS      trades, you can search by region, measures and standard
–
LOCAL             of certification.
AUTHORITY
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                                                                                                                                         22
CONTENTS

BEFORE
YOU START

KEY ROLES AND
PARTNERSHIPS    LOCAL ENERGY HUBS

DEVELOPING
PLANS AND
PATHWAYS

DEVELOPING
THE BUSINESS
CASE

ENGAGING WITH   Hover on the logos above for an overview of each energy hub
HOUSEHOLDS
AND PROPERTY
OWNERS

PROCUREMENT
PROCUREMENT
OF DELIVERY
   DELIVERY
PARTNERS
PARTNERS

SKILLS AND
ACCREDITATION

FUNDING
AND FINANCE
MODELS

RESOURCES

REFERENCES

GET IN TOUCH

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                                                                              23
CONTENTS

BEFORE
YOU START

KEY ROLES AND
PARTNERSHIPS    ENGAGING LOCAL SMES

DEVELOPING
PLANS AND       As well as objectives around carbon reduction, tackling fuel          schemes. These will be specific to individual SMEs/sectors,
PATHWAYS        poverty, and health benefits, the economic benefits from              but could realistically include, for example, access to
                retrofit are typically a key objective for local partners who         finance, ability to comply with procurement requirements,
DEVELOPING
THE BUSINESS    look to develop and deliver retrofit interventions in their area.     or ability to reach senior level contacts within organisations.
CASE                                                                                  By discussing and understanding these in more detail,
                Local authorities should develop, from an early stage,
                a plan to ensure that the benefits of their work in this area         local authorities can work to address them.
ENGAGING WITH
HOUSEHOLDS      are retained locally, as far as possible.                             Mainstreaming opportunities for SMEs within new
                                                                                    	
AND PROPERTY
OWNERS          Interventions to support the development of the SME sector            schemes. It is important that ensuring opportunities are
                within the area will be particularly important. These should          open to SMEs is built into projects from the outset, not
PROCUREMENT
PROCUREMENT                                                                           as an optional afterthought once a project is ready to start.
OF DELIVERY
   DELIVERY     cover all aspects of the customer journey and supply chain,
PARTNERS
PARTNERS        including (but not limited to) surveyors, suppliers, and              SME engagement is as much about a way of thinking
                installers. These should be based on local circumstances              as it is about following a process.
SKILLS AND
ACCREDITATION   as far as possible, but some principles will be common                Brokering relationships adds real value. These will
                                                                                    	
                to any coordinated approach to maximise the benefits                  depend on the nature of the local scheme being
FUNDING         to SMEs in the area.                                                  developed, but supply chain/”meet the buyer” events which
AND FINANCE
MODELS            A robust understanding of the current SME sector in
                	                                                                   raise awareness of initiatives within the local SME market
                  the area. Councils should ensure that they have a good              and which provide opportunities for different elements
RESOURCES                                                                             of the supply chain to come together, and meet potential
                  picture of SMEs currently active in this area. It is likely
                  there will be gaps in this knowledge, which councils should         purchasers – from either the public sector or the private
REFERENCES
                  look to address. It will be important that officers with            sector – can drive real benefits for SMEs in particular.
                  responsibility for developing retrofit schemes liaise closely       Keep procurement simple! Although, of course, public
                                                                                    	
GET IN TOUCH
                  with the relevant economic development/business support             contract regulations should be followed at all times, local
                  teams, and organisations outside of the authority (such as          authorities should challenge themselves to ensure their
                  Local Enterprise Partnerships (LEPs) and local Chambers             processes are as accessible and SME friendly as possible.
                  of Commerce) to identify and address gaps.                          This may mean, for example, simplifying processes,
                  An understanding of barriers to entry. SMEs are likely
                	                                                                   providing easy access to ask questions, reducing the
LOCAL
PARTNERSHIPS      to face potential barriers to entry for major public sector         amount of information requested.
–
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                                                                                                                                            24
CONTENTS
                SKILLS AND ACCREDITATION
BEFORE
YOU START

KEY ROLES AND
PARTNERSHIPS      PAS 2035 AND TRUSTMARK

DEVELOPING
PLANS AND         PAS 2035 is the new over-arching document in the                  New retrofit roles have also been introduced within
PATHWAYS          retrofit standards framework introduced following the             the PAS 2035 process, with clear responsibilities and
                  recommendations of the Each Home Counts review.                   accountabilities established to ensure individuals deliver
DEVELOPING
THE BUSINESS      PAS 2035 provides a specification for the energy retrofit         quality throughout.
CASE              of domestic buildings, and details best practice guidance
                                                                                    The “Retrofit Assessor” and “Retrofit Coordinator” roles
                  for domestic retrofit projects.
ENGAGING WITH                                                                       will help individuals to deliver quality retrofit projects in
HOUSEHOLDS        PAS 2035 (PAS 2035:2019 Specification for the energy retrofit     accordance with the new industry recognised standard.
AND PROPERTY
OWNERS            of domestic buildings) was introduced with the backing of         Retrofit Assessors and Coordinators must be certified by
                  industry and the government department for Business Energy        an approved scheme, to deliver retrofit work in accordance
PROCUREMENT       and Industrial Strategy (BEIS).                                   with PAS 2035.
OF DELIVERY
PARTNERS          Following a transitionary period, the government has              TrustMark has been established as the new quality mark
                  proposed to make compliance with PAS 2035 mandatory               within the retrofit standards framework. This TrustMark is
SKILLS AND
       AND
ACCREDITATION
ACCREDITATION     for all public funded projects.                                   supported by an Industry Code of Conduct, a Consumer
                  PAS 2035 embraces quality retrofit work eliminating problems      Charter and a framework of technical standards for retrofit.
FUNDING
AND FINANCE       associated with defects, shallow retrofit, accountability, poor   Users of the TrustMark Government endorsed quality scheme
MODELS            design, and performance gap. PAS 2035 delivers a whole            will be required to comply with PAS 2035 when undertaking
                  building approach to the retrofit process, considering the        any domestic retrofit work. Those who hold the TrustMark
RESOURCES                                                                           can demonstrate to consumers they have the skills and
                  home, environment, occupancy, and the householders’
                  improvement objectives when determining the most suitable         knowledge to deliver the best practice standards and
REFERENCES
                  measures to install. This eliminates the issue of retrofit work   trading practices in the sector.
                  being considered in isolation which can unintentionally
GET IN TOUCH
                  damage the overall building performance.

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CONTENTS

BEFORE
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KEY ROLES AND
PARTNERSHIPS    SKILLS FOR JOBS

DEVELOPING
PLANS AND       In January 2021, the Government published its Skills for Jobs   Local Skills Improvement Plans will support these objectives
PATHWAYS        White Paper which sets out plans to reform further education    by bringing employers, colleges and other providers,
                so it supports people to get the skills the economy needs       together with local stakeholders to set out the key changes
DEVELOPING
THE BUSINESS    throughout their lives, wherever they live in the country.      needed to make technical skills training more responsive
CASE            The objectives of the White Paper are:                          to employers’ skills needs. These plans will improve the
                	putting employers at the heart of the system so that         links between employers and providers and give providers
ENGAGING WITH
HOUSEHOLDS         education and training leads to jobs that can improve        a clear articulation of skills needs in an area.
AND PROPERTY
OWNERS             productivity and fill skills gaps                            Providers will be empowered to shape their provision
                	investing in higher-level technical qualifications that      to respond to skill needs. Government has indicated that
PROCUREMENT
OF DELIVERY        provide a valuable alternative to a university degree        it will support colleges to do this through our strategic
PARTNERS                                                                        development funding.
                	making sure people can access training and learning
SKILLS AND
       AND         flexibly throughout their lives and are well-informed        Local Skills Improvement Plans represent a key strategic
ACCREDITATION
ACCREDITATION      about what is on offer through great careers support         opportunity for local authorities to determine the shape
FUNDING         	reforming funding and accountability for providers to        of further and higher education in their areas, including
AND FINANCE        simplify how funds are allocated, give providers more        the green economy. A new £2.5bn National Skills Fund
MODELS
                   autonomy, and ensure an effective accountability             will be created to enhance the funding to support adults
RESOURCES          regime which delivers value for money                        to upskill and reskill.
                	supporting excellent teaching in further education
REFERENCES

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                                                                                                                                      26
CONTENTS

BEFORE
YOU START

KEY ROLES AND
PARTNERSHIPS    KEY ACTIONS FOR LOCAL AUTHORITIES

DEVELOPING
PLANS AND       To identify and address skills gaps, and to meet the challenges and opportunities involved in major retrofit programmes,
PATHWAYS        the UKGBC Playbook points to the following actions that Local Authorities should take.

DEVELOPING
THE BUSINESS
CASE

                                                                                  Hover over the buttons for more information
ENGAGING WITH
HOUSEHOLDS       KNOW YOUR STOCK
AND PROPERTY
OWNERS

PROCUREMENT      UNDERSTAND THE LOCAL SKILLS
OF DELIVERY
PARTNERS         AND SUPPLY CHAIN

SKILLS AND
       AND
ACCREDITATION
ACCREDITATION
                 MAP STOCK REQUIREMENTS
FUNDING
AND FINANCE
MODELS

RESOURCES        DEVELOP STRATEGY

REFERENCES
                 DEVELOP RELATIONSHIPS WITH
GET IN TOUCH     TRAINING PROVIDERS AND
                 LOCAL SUPPLY CHAIN

                 SUPPORT DEVELOPMENT OF
                 LOCAL SKILLS AND SUPPLY CHAIN
LOCAL
PARTNERSHIPS
–
LOCAL
AUTHORITY
DOMESTIC
RETROFIT
HANDBOOK
                                                                                                                                      27
CONTENTS
                FUNDING AND FINANCE MODELS
BEFORE
YOU START

KEY ROLES AND
PARTNERSHIPS      Our survey of local authorities tells us that without a                 co-ordinate cross tenure retrofit programmes. There are signs,
                  sustainable policy and funding framework, specifically funding          however, that more funding will become available over the
DEVELOPING        that will support delivery by local authorities, it will be difficult   coming years. The Government has committed over £8bn in
PLANS AND
PATHWAYS          for them to justify investment in creating a team that can              its 2019 manifesto to energy efficiency measures, as follows:

DEVELOPING
THE BUSINESS
CASE

ENGAGING WITH

                                                                            £2.5bn
HOUSEHOLDS
AND PROPERTY
OWNERS

PROCUREMENT
OF DELIVERY
                                £3.8bn                                      over five years
                                                                            to 2025 for Home
                                                                                                                   £2.3bn
PARTNERS                        over ten years to 2030                      Upgrade Grants:
                                for a Social Housing                        support for deep                       for Green Homes
SKILLS AND
ACCREDITATION
                                Decarbonisation Fund:                       renovation for low                     Grant (£1.5bn GHG
                                supporting the goal                         income households                      voucher scheme
FUNDING                         for all social housing to                   living in highly                       subsequently
AND FINANCE
    FINANCE                     achieve EPC C by 2030                       inefficient homes                      scrapped)
MODELS

RESOURCES

REFERENCES

GET IN TOUCH

LOCAL
PARTNERSHIPS
–
LOCAL
AUTHORITY
DOMESTIC
RETROFIT
HANDBOOK
                                                                                                                                                28
CONTENTS

BEFORE
YOU START

KEY ROLES AND
PARTNERSHIPS    EXISTING AND FUTURE GOVERNMENT FUNDING PROGRAMMES

DEVELOPING
PLANS AND
PATHWAYS         Energy Company        Home Upgrade          Green Homes Grant      Green Homes Grant       Social Housing
                 Obligation (ECO)      Grant (HUG)/          Voucher scheme         Local Authority         Decarbonisation
DEVELOPING                             Sustainable Warmth                           Delivery Scheme         Fund
THE BUSINESS
CASE

ENGAGING WITH    £1bn per year         £150m/£200m           £1.5bn – cancelled     £0.5bn                  £3.8bn over
HOUSEHOLDS
AND PROPERTY     (2022-2026)                                                                                10 years
OWNERS

PROCUREMENT
OF DELIVERY     Hover over the options above to view the fund programmes and opportunities for local authorities
PARTNERS

SKILLS AND
ACCREDITATION

FUNDING
AND FINANCE
    FINANCE
MODELS

RESOURCES

REFERENCES

GET IN TOUCH

LOCAL
PARTNERSHIPS
–
LOCAL
AUTHORITY
DOMESTIC
RETROFIT
HANDBOOK
                                                                                                                          29
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