La Banque Postale Group - Investor Presentation
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Disclaimer This document has been prepared by La Banque Postale and La Banque Postale Home Loan SFH solely for use in investor meetings. This document is confidential and is not to be reproduced by any person, nor be distributed to any person other than its original recipient. La Banque Postale and La Banque Postale Home Loan SFH take no responsibility for the use of these materials by any person. This presentation does not constitute a prospectus or other offering document in whole or in part. Recipients should not subscribe for any securities issued pursuant to the Offering except on the basis of information in the prospectus in final form (including the documents incorporated by reference therein) to be issued by the Company in connection with the Offering. Information contained in this presentation is a summary only, and is qualified in its entirety by reference to the prospectus. The prospectus will include a description of risk factors relevant to an investment in the securities to be issued by the Company and any recipients should review in particular the risk factors before making a decision to invest. This presentation does not constitute or form part of any offer or invitation to sell or issue or any solicitation of any offer to buy or subscribe for any security nor shall it (or any part of it) form the basis of (or be relied on in connection with) any contract or investment decision in relation thereto. Recipients should conduct their own investigation, evaluation and analysis of the information set out in this document and should rely solely on their own judgment, investigation, evaluation and analysis in evaluating the Company, its business and affairs. No representation or warranty, express or implied, is given by or on behalf of the Company, the Joint Lead Managers, or any of their respective directors, officers, employees, advisers, agents, affiliates or any other person as to (a) the accuracy, fairness or completeness of the information or (b) the opinions contained in this document, and, save in the case of fraud, no liability whatsoever is accepted for any such information or opinions. The information and opinions contained in this presentation are provided as at the date of this document and are subject to change without notice although neither the Company nor any other person assumes any responsibility or obligation to provide the recipients with access to any additional information or update or revise any such statements, regardless of whether those statements are affected by the results of new information, future events or otherwise. All liability (including, without limitation, liability for indirect, economic or consequential loss) is hereby excluded to the fullest extent permissible by law. Certain statements included in this presentation are “forward-looking”. Such forward-looking statements speak only at the date of this document, involve substantial uncertainties and actual results and developments may differ materially from future results expressed or implied by such forward-looking statements. Neither the Company nor any other person undertakes any obligation to update or revise any forward-looking statements. All written, oral and electronic forward-looking statements attributable to the Company, or the Joint Lead Managers, or persons acting on their behalf are expressly qualified in their entirety by this cautionary statement. This document and the investment activity to which it relates may only be communicated to, and are only directed at (i) persons in the United Kingdom having professional experience in matters relating to investments, being investment professionals within the meaning of Article 19(5) of the Financial Services and Markets Act 2000 (Financial Promotion) Order 2005, as amended (the FPO); (ii) qualified investors (investisseurs qualifiés) as defined in Articles L411-2 of the French Monetary and Financial Code and (iii) persons to whom the communication may otherwise lawfully be made (together Relevant Persons). Any investment or investment activity to which this document relates is available only to Relevant Persons and will be engaged in only with Relevant Persons. This document must not be acted or relied on by any persons who are not Relevant Persons. NOT FOR PUBLICATION OR DISTRIBUTION IN THE UNITED STATES - Nothing in this presentation shall constitute an offer of securities for sale in the United States. The securities referred to in this presentation (if any) have not been registered under the U.S. Securities Act of 1933, as amended (the Securities Act) or under the securities laws of any state of the United States , and may not be offered or sold in the United States absent registration or an exemption from registration under the Securities Act and applicable state securities laws. This document may contain a number of forecasts and comments relating to the targets and strategies of the La Banque Postale Group. These forecasts are based on a series of assumptions, both general and specific, notably – unless specified otherwise - the application of accounting principles and methods in accordance with IFRS (International Financial Reporting Standards) as adopted in the European Union, as well as the application of existing prudential regulations. This information was developed from scenarios based on a number of economic assumptions for a given competitive and regulatory environment. The Group may be unable: to anticipate all the risks, uncertainties or other factors likely to affect its business and to appraise their potential consequences; to evaluate precisely the extent to which the occurrence of a risk or a combination of risks could cause actual results to differ materially from those provided in this presentation. There is a risk that these projections will not be met. Investors are advised to take into account factors of uncertainty and risk likely to impact the operations of the Group when basing their investment decisions on information provided in this document. Unless otherwise specified, the sources for the rankings are internal. 2 La Banque Postale Investor presentation – May 2016
Table of Contents Overview Business model and results Funding and Liquidity Capital Appendix 3 La Banque Postale Investor presentation – May 2016
A solid and stable shareholding structure and a core subsidiary for Le Groupe La Poste A strong shareholding structure – the backbone of LBP LBP is wholly-owned by La Poste, the French Postal Service La Poste is itself 73.7% held by the French government and 26.3% by La Caisse des Dépôts (100% held by the French State) and is structured around 5 business units : 73.7% 100% Services-Mail-Parcels (mail and parcels, logistics solutions and local services), GeoPost (domestic and international express services), La Banque Postale (financial services), 100% 26.3% La Poste Network (servicing its business units) and Digital Services (solutions and services in the area of digital transformation, digital marketing and digital trust). LBP is considered as a core strategic subsidiary of La Poste: La Poste is legally bound to keep a majority stake in LBP (Law of regulation of postal activities, 2005) LBP is an essential contributor to La Poste income LBP is, by law, enabled to use La Poste’s staff for its activities 4 La Banque Postale Investor presentation – May 2016
La Banque Postale (LBP): The heir of La Poste’s Financial Services Since 2006, LBP has gradually acquired tools and built up a network of partnerships to accelerate its development and achieve its full potential A long history of La Poste’s financial services But still a short history as a fully-fledged bank 1817 2000 31/12/2005 2007 2009 2011 2012 2013 2014 2015 Creation of Efiposte Consumer P&C Corporate Lending to SFH Sofiap Partnership Efiposte becomes Finance Insurance lending French local BPE with Aegon (manages sight La Banque authorities AM deposits Postale Merger BPE / collected by La LBPGP Poste) La Banque La Banque La Banque La Banque Creation of the first La Banque Wealth Postale Postale Postale Postale postal service Postale Management Assurances Crédit Collectivités Home Loan mandate named Financement Unit IARD Entreprises Locales SFH ‘Reconnaissance’ Before 2006, La Poste’s financial services business was mainly focused on savings Since 2006, LBP developed its product range and became a fully-fledged retail bank Diversification of LBP lending activities has enhanced LBP role in financing the French real economy 5 La Banque Postale Investor presentation – May 2016
La Banque Postale (LBP): A business model based on core business development and successful partnerships A very active partnership policy with major players in order to accelerate new businesses launches, relying on safe and efficient operational process Retail Banking Insurance Asset Management Retail banking Private banking / discretionnary Life assurance management Asset management for individuals Contingency Consumer finance Asset management for companies P&C Public sector lending Real estate Health Insurance Non-profit organisations & Corporate banking Partnership in Partnership in Partnership in Asset Partnership in Consumer finance Life Insurance P&C Management Creation of… 65% 65% owned owned by LBP Acquired 25% of by LBP 20.15% consolidated by LBP FINANCEMENT ASSURANCES IARD ASSET MANAGEMENT Partnership in Public sector Partnership in Partnership in lending Contingency* Health Insurance Acquired 5% of 51% 65% 50% owned owned owned by LBP by LBP by LBP Contribution ASSURANCES ASSET COLLECTIVITES PREVOYANCE SANTE MANAGEMENT LOCALES 6 La Banque Postale Investor presentation – May 2016 *current discussions on LBP purchasing CNP’s stake in La Banque Postale Prévoyance
La Banque Postale (LBP): a business model based on 3 business lines Core focus on retail banking A leading position in the French banking market Contribution to net income before tax 2015 Key figures of retail banking activity at YE 2015 Insurance 10.8 million active retail customers 27% 13.8% market share on ordinary deposits and 23,7% market share on the Livret A/Bleu 6% Home Loans production up +43% at €12,8bn and consumer loans Asset Management 67% production up +7% at €2,3bn Retail Banking LBP in the French banking environment Asset Retail banking in France Number of customers with main current Number of branches Retail Banking Insurance NBI YE 2015 ** (€bn) account March 2015 (m)*** YE 2015 (m)**** Management Retail banking Life assurance Asset management LBP 5,8 LBP 8,4 LBP 9,3 Private banking / Contingency for individuals discretionary P&C Asset management BNP Paribas 6,6 BNP Paribas 3,5 BNP Paribas 2,2 management for companies Health Insurance Société Générale 8,6 Consumer finance Real estate Société Générale 3,3 Société Générale 3,1 Public Sector lending Banques Populaires 6,5 Banques Populaires 3,6 Banques Populaires 3,3 Non-profit organisations & Caisses d’Epargne 7,3 Caisses d’Epargne 6,6 Caisses d’Epargne 4,2 Corporate banking Crédit Agricole 13,9 Crédit Agricole 10,8 Crédit Agricole 7,0 LBPAM is the 5th LCL 3,6 LCL 3,2 LCL 1,9 One of the rare pure Partnership with CNP largest asset player in French retail Assurances management banking (20.15% consolidated) company in France* (€177,1bn AUM) ** YE 2015, press releases reports, excluding home savings provisions * Source: AFG: the French Asset Management Association (2014) *** Sofia Study, March 2015 **** Registration Document or press releases, YE 2015 7 La Banque Postale Investor presentation – May 2016
A solid and stable shareholding structure, reflected in strong credit ratings La Banque Postale’s credit ratings Latest rating update Dec 2015 May 2016 Long term debt A / Stable A- / Stable Short-term debt A-1 F1 Tier 2 BBB- LT debt ratings of La Banque Postale’s stakeholders Latest rating update Oct-Nov-Dec 2015 Dec 2015 France AA / Negative AA / Stable Caisse des Dépôts AA / Negative AA / Stable Le Groupe La Poste A / Stable A+ / Stable 8 La Banque Postale Investor presentation – May 2016
Table of Contents Overview Business model and results Funding and Liquidity Capital Appendix 9 La Banque Postale Investor presentation – May 2016
2015 : a growing loan portfolio with the development of new businesses An ongoing commercial momentum New home loans production up 43% yoy to €12,8bn (including BPE and SOFIAP) New consumer loans production up 7% yoy to €2,3bn €12,1bn of loans granted to corporates and local authorities (+34% yoy) with €5,4m short term loans (+24%) and €6,7bn long term loans (+43%) Home loans outstandings (in €bn) Consumer loans outstandings (in €bn) +1,2% +12,9% 50 53 54 4,5 45 4,0 3,4 Home Consumer 2,6 Loans Loans 2012 2013 2014 2015 2012 2013 2014 2015 Loans to Loans to Local Businesses Outstanding loans to local authorities (in €bn) Authorities Outstanding loans to businesses (in €bn) +25,2% +81,3% 4,5 5,3 3,6 2,9 2,2 1,8 0,2 0,5 2012 2013 2014 2015 2012 2013 2014 2015 10 La Banque Postale Investor presentation – May 2016
2015 : performance Consolidated results (in €m) Dec 2015 Dec 2014 % Main lines of the consolidated income statement Net banking income 5,745 5,673 +1.3 %* Operating expenses -4,693 -4,672 +0.4% Gross operating income 1,052 1,001 +5.1% Cost of risk -181 -163 +11% Operating income 871 838 +4% CNP at equity 207 199 +3.9% Profit before tax 1,094 1,037 +5.5% Net Income, Group Share 707 677 +4.4% Cost to income ratio 82.1% 82.7% - 0.6 point NBI: €5.7bn, +1.3%* vs. Dec 2014 Operating expenses under control : +0,4% Cost to income ratio improving at 82.1% A commercial credit activities cost of risk stable at 23 bps * +0.1% excluding home savings provision, scope effect of €29.6 million (Ciloger, Fédéris, Sofiap) 11 La Banque Postale Investor presentation – May 2016
2015 : Focus on efficiency An ongoing effort to improve efficiency across all fronts 2015 Group's operating expenses LBP Group cost to income ratio 85,8 -3,7 pt €4,693m (+0.4% yoy) reflecting efforts to contain expenses despite the gradual implementation of major 84,7 transformation programs including: IT major transformation program improving 82,7 82,1 distribution and banking platforms efficiency 2012 2013 2014 2015 Operating expenses composition 2015 Such focus on business development and 5% 10% 100% optimisation of operational efficiency allowed: 2% The operating income to increase by 4% yoy in 25% Counter transactions* 2015 (to €871m) 23% Back office & IT* The cost to income ratio to improve by almost Focus on external services and other expenses 30% Customer advisors / salesforce* 0.6 point yoy to 82,1% 84% The profit before tax to reach €1,094m, +5,5% 23% Other costs (ATM, postage …) yoy Employee benefits expenses Taxes and Duties External services and other expenses Amortisation and provision * Related to the Service Level Agreement signed with La Poste 12 La Banque Postale Investor presentation – May 2016
2015 : a cost of risk under control LBP has stringent risk controls in place Group cost of risk / group gross operating income Low risk appetite and low earnings volatility throughout the cycle 35% Cost of risk increased by 11% but commercial 28% 25% 22% credit activities cost of risk remained stable yoy 17% 16% at 23 bps, despite growth in outstanding loans Outstanding consumer loans: +12.9% yoy to €4.5bn LBP BNPParibas Société BPCE Crédit CM11 Group Générale Agricole Outstanding home loans: +1.2% yoy to €54.1bn Group Source: 2015 press releases of French banks Total outstanding loans*: +6.8% yoy to €69.2bn LBP Group cost of risk (€m) Credit activities cost of risk (bps)* +11% 181 25 163 154 23 23 2013 2014 2015 2013 2014 2015 * Cost of risk on loans in bp, based on average outstanding at the start of the period * Loans: customers and corporates 13 La Banque Postale Investor presentation – May 2016
Dynamism of insurance and asset management businesses Asset management Assets Under Management (€bn) LBPAM / Tocqueville: €177,1bn AUM (including Fédéris Gestion d’Actifs) Ciloger 177,1 Tocqueville Outflows on monetary funds offset by constructive market LBPAM / SAM / Fédéris conditions Recent partnership between LBPAM with Aegon Asset Management and Malakoff Médéric to : 149,4 Develop international and diversified asset classes 4,1 Consolidate analysis and mastery of SRI management via 1,4 1,5 Fédéris Gestion d’Actifs 2014 2015 Insurance Portfolio evolution 2 750 2 758 Health Significant increase of portfolios 1 353 P&C Contingency P&C Insurance: 547,000 new policies 1 134 Health Insurance: more than 60,000 new policies Contingency : nearly 310,000 new individual contingency policies 80 102 2014 2015 14 La Banque Postale Investor presentation – May 2016
Table of Contents Overview Business model and results Funding and Liquidity Capital Appendix 15 La Banque Postale Investor presentation – May 2016
Balance sheet composition A unique balance sheet reflecting LBP business model LBP balance sheet at YE 2015 (€bn) Balance sheet at YE 2015: €219 bn, +€5,9bn vs 219 219 YE14 Large customers’ deposits base : €167bn Regulated savings Regulated savings 75 75 centralised at CDC centralised at CDC LBP “centralises” all funds deposited on regulated savings accounts (Livret A, LDD and LEP) to Customer CDC*, with no interest rate or liquidity risk (it is a deposits pure pass-through): €75bn €167bn Loans to customers 69 Customer deposits 92 excluding regulated Remaining part of the deposit base (not savings centralised to CDC) amounting to €92bn: is used to fund customer lending and mainly home HTM Portfolio 24 loan activity is invested in a “government bond” portfolio AFS Portfolio 16 20 Short term liabilities classified in HTM** (existing before LBP creation Short term assets 12 and mainly consisting in HQLA bonds) and Central Bank 19 Other Liabilities Other assets 22 12 Own funds and hybrids Assets Liabilities * CDC: Caisse des dépôts ** Held to Maturity 16 La Banque Postale Investor presentation – May 2016
LBP’s strong asset quality LBP has a high quality and granular loan portfolio Doubtful ratios* (YE 2015) 86% of the lending portfolio is retail customers’ Home loans based Consumer loans 6,9% LBP conservative financing approach, focusing on stringent management 4,6% 0,8% 0,9% 2014 2015 High quality of LBP investment portfolio HTM and AFS portfolios composition and ratings (YE 2015) Desensitisation to peripheral SSA** (€bn) Other 2,5 -58% 6% A and others 2,0 29% Italy 1,3 Banking 28% 1,2 0,9 66% Sovereign 71% Spain 1,2 0,6 0,8 AAA and AA Ireland 0,3 0,0 0,0 2013 2014 2015 • Impaired loans / gross loans ** Sovereigns, Supras and Agencies 17 La Banque Postale Investor presentation – May 2016
LBP funding structure and strategy Diversifying funding sources to support its lending diversification Diversified wholesale funding sources at Dec 31th 2015 In addition to the large customer deposit business, LBP has diversified wholesale funding sources: Access to the inter-banking market: €20bn French CD program €7,4bn 25% Large repo eligible portfolio of high quality Repo LT securities, consisting mainly of rapidly 41% accessible Government bonds Tier 2 and Senior Access To EIB (European Investment bank) Covered Bonds long term funding Agreement with SFIL/CAFFIL to refinance 34% French local authorities loan production Senior unsecured EMTN program A covered bonds program through LBP Home 31,20% Loan SFH Outstanding LBP Tier 2 bonds In Nov 2015, LBP priced a €750mm 2,750% 12NC7 In order to develop its lending activity, LBP is Tier 2 transaction heading towards a gradual rebalancing of its In April 2014, LBP priced a €750mm 2.750% funding sources by increasing its long term 12NC7 Tier 2 transaction wholesale funding In November 2010, LBP priced a €750mm 4.375% 10-year Bullet Tier 2 transaction 18 La Banque Postale Investor presentation – May 2016
LBP liquidity position A strong and stable liquidity position LBP loan to deposit ratio (€bn) Low reliance on wholesale funding Centralised deposits 75,3 Ratio L/D : 75% Sound financing structure with a loan to deposit ratio of 75%* at YE 2015 69,0 92,2 * Loan to deposit ratio, excluding Livret A and LEP and LDD deposits centralised at the Caisse Customers’loans Customers’deposits des Dépôts LBP Group’s LCR and liquidity buffer (€bn) 218% 184% 15,7 Level 2 3,8 LCR: 218% at YE 2015 (estimated) A strong liquidity buffer with 76% of level 1 buffer Level 1 11,9 2014 2015 2015 19 La Banque Postale Investor presentation – May 2016
Table of Contents Overview Business model and results Funding and Liquidity Capital Appendix 20 La Banque Postale Investor presentation – May 2016
LBP capital position Strong capital position CET1 prudential capital (€m) 2015 prudential ratios – building capital buffers 2013* +7% 2014 +170 bps 18,7 2015 +50 bps +50 bps 18,7% T2 4,0 -318 7 155 17,0% 75 14,2% 14,7% 15,3% AT1 1,5 707 12,7% 13,2% 13,2% 11,4% 6 691 CET1 13,2 CET1 Profit Dividend Others CET1 31.12.2014 project 31.12.2015 Organic capital generation CET1* Tier1 Total 2015 Basel 3 for 2014 and 2015, Basel 2,5 for 2013 Leverage ratio CRD IV: * * Phased-in Common Equity Tier 1 ratio of 13.2% +10 bps 5,4% Fully loaded Common Equity Tier 1 of 14.2% 5,2% LBP displays a higher fully loaded ratio than 3,4% 3,5% its phased-in CET1 ratio because of 3% Without delegated act significant stock of unrealised gains Including delegated act Total Capital ratio of 18,7% 2014 2015 €750m Tier 2 issuance in Nov 2015 * Estimated, taking into account the delegated act published by the EC on Oct 2014, subject to ECB authorization. Excluding centralised deposits: €75,3bn out of €219bn 21 La Banque Postale Investor presentation – May 2016
LBP capital position Ability to generate capital to support future growth Capital management philosophy LBP Tier 1 ratios historical data First capital Capital increase of Capital increase AT1 increase €228m and AT1 of €633m of €860m issue of €800m Core Tier 1 14,2% 14,7% 12,7% 13,2% LBP and Group LP are committed to manage adequate 12,1% 11,5% solvency levels to support LBP’s strategy as evidenced by several capital actions 11.4%* 10.1%** 12.7% 13.2% 2011 2012 2013 2013 2014 2015 Basel 2 / 2.5 Basel 3 / CRR Maintaining a prudent approach on capital… LBP RWAs historical data (€m) Consistently above 10% CET1 since LBP creation At year end 2015, above LBP Pillar II requirement of Market RWA Credit RWA 825 9.25% set by the ECB following 2015 SREP exercise Operationnal RWA 1 271 1 215 And already well above the 9.3125% requirement as of 825 1st January 2016* 787 1 691 47 250 … under conservative risk regulatory measure 42 516 43 815 35 913 30 086 25 654 Assessing Pillar 1 risk under standard approach Managing with conservative regulatory hypothesis 8 160 8 268 8 500 8 500 8 875 9 179 … and mainly exposed to credit risk in regards to a 2011 2012 2013 2013 2014 2015 portfolio largely composed of retail exposures Basel 2 / 2.5 Basel 3 / CRR 22 La Banque Postale Investor presentation – May 2016 * 9.25% + 0.0625% of additional O-SIB buffer
MREL / TLAC considerations Total Loss Absorbing Capacity considerations Building Capital Buffers Following public consultation, the TLAC T2 AT1 CET1 requirement for G-SIBs has been released by the 18,7% FSB on November 9th 2015, with expected 17,0% 4,0% implementation by January 1st, 2019. The 2,8% 13,2% 1,5% Commission intends to make a proposal to 1,8% 1,5% introduce this standard into EU law in 2016 The European Commission proposed on May 23 rd 12,7% 12,7% 13,2% 2016 a Delegated Resolution specifying the criteria 11,0% 12,1% 11,4% that resolution authorities will need to consider when setting MREL, an individual measure modulated with bank’s business model, risk profile 2010 2011 2012 2013 2014 2015 and funding model. TLAC vs. MREL MREL TLAC Covered Entities All EU credit institutions International G-SIBs Focus Pillar II Pillar I + Pillar II In this context, La Banque Postale monitors Eligible Liabilities Wider definition Limits to 2.5% pari passu instruments to regulatory developments pertaining to resolution excluded liabilities and continues to build out buffer of loss absorbing Subordinated instruments. instruments Denominator Total liabilities and own RWAs / Leverage ratio funds Minimum Ratio Bank specific level, no 16% initially + Capital legal floor Buffers / 6% Leverage ratio Date Jan’16; phase-in period Jan’19 23 La Banque Postale Investor presentation – May 2016
La Banque Postale at a glance Company profile 2015 Key financial figures Created in 2006 but a long track record in financial Consolidated results (in €m) Dec 2015 Dec 2014 services Wholly-owned by La Poste, the French Postal Service Net banking income* 5,745 5,673 Excluding home savings provision 5,809 5,805 A safe business model Retail Banking: 94% of NBI (2015) Recurrent revenues Operating income 871 838 Low cost of risk Net Income, Group Share 707 677 Sound ratings: A (stable outlook) by S&P Cost to income ratio 82.1% 82.7% A- (stable outlook) by Fitch Key facts 2015 Strong capital and high liquidity in YE 2015 Customer deposits €167bn CET1 ratio: 13.2% ** Retail active Customers ˜10.8m Tier 1 ratio: 14.7% Post offices ˜9,300 Total Capital ratio: 18.7% NBI Split by Business 3% 3% Estimated leverage ratio: 3.5% *** Estimated LCR liquidity ratio: 218% 94% • Scope effect of €29,6m (Ciloger, Fédéris, Sofiap) Retail Banking ** Phased-in CRD IV/CRR. Estimated fully loaded ratio 14,2% Asset Management *** 5.2% estimated ratio taking into account the delegated act published by the European Insurance Commission on Oct 2014, subject to ECB authorization 24 La Banque Postale Investor presentation – May 2016
Table of Contents Overview Business model and results Funding and Liquidity Capital Appendix 25 La Banque Postale Investor presentation – May 2016
A sustainable income generation Increasing income generation allowing LBP to improve efficiency while following a consistent dividend policy Net Banking Income (€m) +23,7% 5,673 5,745 Net banking income (NBI): 5,210 5,215 5,230 5,245 5,539 4,644 4,745 4,815 €5,745m in 2015 (+1,3% yoy)* 23.7% increase since 2006 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 Gross Operating Income (€m) Gross operating income: x2.4 1 001 1 052 €1,052m in 2015 (+5.1% yoy) 854 779 755 2.4x higher than 2006 figures 514 676 708 437 399 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 Dividend Strategy 350 318 50 Net income, Group share: 300 293 305 264 258 261 40 €707m in 2015 (+4,4% vs. 2014) 250 186 30 2015 Dividend: €318m (45% pay-out ratio) 200 150 109 20 % (proposed to the shareholders’ meeting before the end of May 2016) €m 96 100 10 50 0 0 * +0,1% excluding home savings provision, scope effect of €29,6m (Ciloger, Fédéris, Sofiap) 2007 2008 2009 2010 2011 2012 2013 2014 2015 26 La Banque Postale Investor presentation – May 2016
LBP distribution network An extensive distribution network A multi-channel network YE 2015 (in millions and %) Counter banking transactions 458 million visits in post offices in 2015 Meetings with advisors 143 Website visits (6,3%) Largest French retail banking network: 9,300 post 6 579 offices and 7,683* ATMs (25,5%) (0,3%) ATM transactions 543 LBP Group: 4,179* staff directly, throughout (23,9%) France 15,934* employees in La Poste’s financial services and financial centres report indirectly to LBP’s executive board 1 000 10,742* advisors and customer service managers (44,0%) including 714* home loans specialist advisors Remote banking contacts Customer relationship enhanced by a multi-channel platform Paylib creation in 2013: internet payment solution La Banque Postale Chez Soi: nearly 100,000 customers at YE 2015 (fully remote banking access using a new interactive mode) * Permanent employees 2015 27 La Banque Postale Investor presentation – May 2016
La Banque Postale 2020 Accelerating business development in the retail Becoming a bank for professionals by setting up a banking market dedicated unit • Winning and retaining the loyalty of young customers • Gradual ramp-up of the Banque des Pros programme, through • Building life solutions for seniors training 1,000 Pro advisors • Accelerating the development of wealth banking, relying on a • Allowing the Bank to capitalise on two aspects of the Pro customer strengthened sales structure, a full range of services and relationship (business relationship and personal relationship) appropriate organisation • Offering vulnerable customers tailored solutions Becoming the reference bank for regional development Leading development of the Bank for major corporate • Offering a new model of local financing, founded on simple products, and institutional accounts granted under a transparent pricing policy and a responsible • Offering a new model of local financing, founded on simple approach to advice and risk products, granted under a transparent pricing policy and a • By developing new activities, being recognised as a leading responsible approach to advice and risk stakeholder in financing the local public sector • Continuing with theses customers a tradition of trust, simplicity and • Evolving orgnaisation of the Department of Businesses and Land attention Developemnt to be close as possible to each region and to rely on • Providing these customers with a dedicated team and developing synergies between the sales teams new services adapted to their needs Developing digital banking Preparing La Banque and Network employees for the • Promoting digital services in the group’s business development jobs of tomorrow • Facilitating interoperability between channels • Establishment of the Ecole de La Banque et du Réseau to provide • Enhancing online services with the expertise of le Groupe La Poste support for the 70,000 employees of La Banque Postale, Financial • Boosting the appeal, visibility and preference for La Banque Postale Services and La Poste Network and to train them in the new skills brand required for the businesses of the future • Developing new banking methods by using digital ecossystems 28 La Banque Postale Investor presentation – May 2016
Contact details Stéphane Magnan stephane.magnan@labanquepostale.fr Head of Financial Markets & ALM Frédérique Delavaud frederique.delavaud@labanquepostale.fr Financial communication manager Dominique Heckel dominique.heckel@labanquepostale.fr Head of Long Term Funding La Banque Postale 115 rue de Sèvres 75275 Paris Cedex 06 www.labanquepostale.com 29 La Banque Postale Investor presentation – May 2016
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