KANELA STUDIOS ACCOMMODATION POLICY - ALYKES BEACH, ZAKYNTHOS kanelastudios.com
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kanelastudios.com
KANELA STUDIOS
ALYKES BEACH, ZAKYNTHOS
ACCOMMODATION POLICY
English
GNTO
kanela-studios-accommodation-policy-en villa-phoenix-factsheet-en
v1.1 Registry Id (MHTE): 0428Κ112Κ0231401
v1.1Kanela Studios
Alykes Beach, 29090
Zante Zakynthos, Ionian Islands, Greece
T: +30 2695083344
M: +30 6947575877
E: info@kanelastudios.com
W: www.kanelastudios.com
Kanela Studios
Alykes, 29090, Zakynthos, Ionian Islands, Greece
T: +30 2695 083344
E: info@kanelastudios.com
W: kanelastudios.com
GNTO Registry Id (MHTE): 0428Κ112Κ0231401
Copyright © 2020 Kanela Studios
All rights reserved. No part of this publication may be reproduced in any form except as permitted by Kanela
Studios. Enquiries for permission to reproduce material should be directed to Kanela Studios. The official
version of Kanela Studios Factsheet is the version published on Kanela Studios website:
www.kanelastudios.com
Disclaimer
Although every care has been taken by Kanela Studios (“Kanela Studios”) in the preparation of this publication,
Kanela Studios does not warrant as publisher that information contained within it is accurate, updated,
complete, reliable, current, or error-free and neither shall Kanela Studios be responsible or liable for any errors,
omissions, inaccuracies, loss or damage whatsoever arising by virtue of such information or any instructions or
advice contained within this publication. Changes may be made by Kanela Studios at its own discretion and at
any time without notice.
Kanela Studios is a registered business name of Georgios Malapetsas tou Dionysiou. Kanela Studios logo and
any related logos are all registered Trademarks of Kanela Studios. All rights reserved.
Version Information
Filename: kanela-studios-accommodation-policy-en.pdf
Current Version: 1.1 / EN
Update date: 01/07/2020
kanela-studios-accommodation-policy-en v1.0
2Kanela Studios
Alykes Beach, 29090
Zante Zakynthos, Ionian Islands, Greece
T: +30 2695083344
M: +30 6947575877
E: info@kanelastudios.com
W: www.kanelastudios.com
CONTENTS
CONTENTS ........................................................................................................................................................................................................................... 3
INTRODUCTION ................................................................................................................................................................................................................. 4
INTERPRETATION .............................................................................................................................................................................................................. 4
RESERVATION CONFIRMATION.................................................................................................................................................................................. 5
OUTSTANDING BALANCE .............................................................................................................................................................................................. 5
CHECKING IN & OUT ....................................................................................................................................................................................................... 6
EARLY ARRIVALS & LATE DEPARTURES .............................................................................................................................................................. 6
CANCELLATIONS ............................................................................................................................................................................................................... 7
OPERATION PERIOD – MINIMUM STAY .................................................................................................................................................................. 7
CHILDREN ............................................................................................................................................................................................................................ 8
NUMBER OF GUESTS & FACILITIES USE .................................................................................................................................................................. 8
PETS ........................................................................................................................................................................................................................................ 8
SAFETY AND INSURANCE ISSUES .............................................................................................................................................................................. 9
COMPLAINTS .................................................................................................................................................................................................................... 10
DISPUTES ............................................................................................................................................................................................................................ 10
POLICY AMENDMENTS – NOTIFICATION OF CHANGES ................................................................................................................................ 10
ADDITIONAL INFORMATION ..................................................................................................................................................................................... 11
FLEXIBLE RESERVATION POLICIES DUE TO COVID-19 ..................................................................................................................................... 12
ACCEPTANCE OF HEALTH SAFETY MEASURES DUE TO COVID-19 - LIABILITY DISCLAIMER .......................................................... 13
................................................................................................................................................................................................................................................ 15
kanela-studios-accommodation-policy-en v1.0
3Kanela Studios
Alykes Beach, 29090
Zante Zakynthos, Ionian Islands, Greece
T: +30 2695083344
M: +30 6947575877
E: info@kanelastudios.com
W: www.kanelastudios.com
INTRODUCTION
To ensure a pleasant stay and avoid any misunderstandings please read Kanela Studios
Accommodation Policy.
This is the standard accommodation policy which applies to direct (email, contact form, phone,
verbal) reservations to Kanela Studios. Any reservation made via WebHotelier, booking.com, or any
other Agent, shall be further subjected to the accommodation policy agreed between the two
parties. In the last case, the accommodation policy of the Agent supersedes any conflicted term to
the current.
By confirming a reservation, the Guest fully and unconditionally accepts the terms of this
Accommodation Policy:
INTERPRETATION
The following expressions shall have the following meanings unless the content otherwise requires:
• “Host”: shall include property owner, joint owners, the host, or any other person assigned by the
owner for letting the property.
• “We”, “Our”, “Us”: alternative to “Kanela Studios”.
• “Accommodation”, “Property”, “Rental”, “Kanela Studios”: refer to Kanela Studios.
• “You”, “Guest”, “Guests”: signifies the person or persons renting the Accommodation.
• “Agent”: Travel Agency, Tour Operator, or any other type of, online or not, business or individuals
who perform Reservations on behalf of Guests at the Accommodation.
• “Website”: Official website of Kanela Studios, that is kanelastudios.com.
• “Accommodation Policy”, “Rental Agreement”, “Property Policies”: This document.
kanela-studios-accommodation-policy-en v1.0
4Kanela Studios
Alykes Beach, 29090
Zante Zakynthos, Ionian Islands, Greece
T: +30 2695083344
M: +30 6947575877
E: info@kanelastudios.com
W: www.kanelastudios.com
RESERVATION CONFIRMATION
To confirm a direct reservation, an advance payment of 20% of the total reservation amount is
required via bank deposit or credit card unless otherwise agreed. Guests may use one of the
following ways to make the payment:
• Via Bank Deposit
• Via Credit Card: We currently accept American Express/VISA/MasterCard credit cards.
Important Notes
• Guest should always provide their full name upon reservation deposits.
• Guest should always inform Kanela Studios via e-mail of any deposit as soon as possible.
• The reservation is confirmed only as and when a deposit e-mail confirmation with reservation
voucher attached is received by the Guest.
• The outstanding balance should be paid no later than upon arrival.
• Confirmed reservations are not be affected by any price change.
Disclaimer: Kanela Studios accepts no liability for erroneous reservations or deposits.
OUTSTANDING BALANCE
Settling of the accommodation outstanding balance (the amount remaining after the advance
payment of the reservation deposit) by the Guest must be made upon their arrival.
Unless otherwise agreed, currently accepted balance payment method is cash only.
Guests agree that liability for all bills, including unsigned bills is not waived.
kanela-studios-accommodation-policy-en v1.0
5Kanela Studios
Alykes Beach, 29090
Zante Zakynthos, Ionian Islands, Greece
T: +30 2695083344
M: +30 6947575877
E: info@kanelastudios.com
W: www.kanelastudios.com
CHECKING IN & OUT
We take great care in preparing the Accommodation for our guests. Therefore, we would be grateful
if you could inform us on your scheduled time of arrival and by also providing a contact mobile
phone number.
Check-in time: No earlier than 3:00 P.M. (local time)
Check-out time: No later than 11:00 A.M. (local time)
On the day of arrival, the Guest may enter the Accommodation after the designated check-in time
and at the day of the departure, the Guest is kindly requested to vacate the Accommodation no
later than the designated check-out time so that the room may be cleaned and prepared for the
next guests.
An earlier check in or/and later check out may be possible if the Room is available, always after the
consent of the Host. Extra charges may apply.
EARLY ARRIVALS & LATE DEPARTURES
Extra charges apply for early arrival or late departure. Use of the room after the designated check-
out time will be charged at 50% the daily rate. After 6:00 p.m. local time full rate will apply.
Guests arriving after the confirmed reservation check-in date or departing prior to confirmed
reservation check-out date are charged according to the initial, confirmed reservation dates,
not the dates stayed due to late arrival/early departure.
If your flight or cruise is late departing, you can (after checking out) leave your luggage in a safe
place in Kanela Studios free of charge.
Early check-in and late check-out are subject to availability.
kanela-studios-accommodation-policy-en v1.0
6Kanela Studios
Alykes Beach, 29090
Zante Zakynthos, Ionian Islands, Greece
T: +30 2695083344
M: +30 6947575877
E: info@kanelastudios.com
W: www.kanelastudios.com
CANCELLATIONS
Deposits are non-refundable.
Any cancellation made upon the confirmed arrival date or no show, results in 100% of the deposit
amount.
In case of cancellation upon the confirmed arrival date, no-show, late arrival, or early departure the
full reservation amount is charged.
In case the Guest decides to depart earlier than agreed, payment must be arranged for the whole
period reserved.
In the unlikely event of Kanela Studios having to cancel a confirmed reservation due to unforeseen
reasons such as due to property damage, acts of God, or other forms of forced property
unavailability (force majeure), the Host reserves the right to either cancel any reservation and/or to
move/change Guests to another accommodation of an equal or better standard (if available) in the
area.
In case of cancellation due to the above, the Host will either refund the Guest or provide them with
a voucher of equal to their paid reservation amount for use in another, near future reservation in
Kanela Studios.
However, the Host cannot be held liable for consequential damages of such a cancellation (charges
for travel arrangements, extra charges, etc.) and no such claim(s) will be honored.
OPERATION PERIOD – MINIMUM STAY
Accommodation is open from early May to mid-October.
Unless otherwise agreed, minimum stay is three (3) nights. During high season (1 st of July to 15th of
September) minimum stay is five (5) nights.
kanela-studios-accommodation-policy-en v1.0
7Kanela Studios
Alykes Beach, 29090
Zante Zakynthos, Ionian Islands, Greece
T: +30 2695083344
M: +30 6947575877
E: info@kanelastudios.com
W: www.kanelastudios.com
CHILDREN
Children are welcome.
Children count towards maximum room capacity. Normal accommodation fees applied to all
children.
NUMBER OF GUESTS & FACILITIES USE
• Only registered guests are permitted in the Accommodation. Any property appliances and
facilities are for the use of Guests only. No more than the number of persons agreed upon
reservation may stay at or use the Accommodation facilities.
• Should more persons than those stated or persons other than the registered Accommodation
Guests are found at any time in the Accommodation without the explicit consent of the Host, it is
up to the Host discretion to ask the Guest to pay additional fees or to terminate the reservation
and vacate the Accommodation without any refund.
PETS
• Pets are not allowed.
• Guests bringing pets without prior consent and approval of the Host is not allowed. The Host has
the right to cancel the rental agreement without any refund or apply extra charges if a pet is
found on the premises without prior consent.
kanela-studios-accommodation-policy-en v1.0
8Kanela Studios
Alykes Beach, 29090
Zante Zakynthos, Ionian Islands, Greece
T: +30 2695083344
M: +30 6947575877
E: info@kanelastudios.com
W: www.kanelastudios.com
SAFETY AND INSURANCE ISSUES
• The Guest are responsible for (and recommended to procure) their own insurance coverage
against theft, personal accidents, trip cancellation etc.
• Guests are expected to use common sense and caution not to jeopardize the integrity of the
Property and structures or expose them to fire, explosives, flammable or pressurized liquids (e.g.
scuba tanks, oxygen bottles, liquefied gas bottles, etc.). In case of such damage, Guests will be
held legally liable for such damages and charges shall be pressed according to the Greek Law.
• We strongly advise you to have a medical plan that will cover any medical expenses in Greece. In
case of sickness or injury, we will do our best to have professional medical assistance for the
patient the soonest possible. If you or a member of your family has any serious chronic
condition, including severe allergies, you are obliged to inform us in advance. Bring ample
supplies of the medications you normally need or take as it may be difficult to find on location. If
you are allergic to bees or wasps common in Greece during the summer, please inform us and
bring antidotes.
• Kanela Studios assumes no responsibility for accidents, injury, death, or loss, including
consequential damages from the rental and use of its properties. By confirming a reservation,
you agree by accepting this Policy to waive any future claim fully legally against the Host in case
such an event occurs.
• The Host cherishes our Guest safety and will do what is logical and humanly possible to
safeguard it and to warn and protect the Guest of possible dangers.
• In no case though will the Host assume any responsibility for accidents, Acts of God or any other
incidents that may result loss, sickness, injury, death or any other personal or material damage of
one or more of the Guests during their stay at the Accommodation.
• Although our staff is highly reliable and the area is quite safe, valuables shall be left at the
Accommodation at Guest’s own risk.
• Kanela Studios cannot be held responsible for any potential loss or damage of personal items. If
provided, burglar alarm should be activated, and safes used. You should make sure to have all
doors and windows closed and locked when leaving the accommodation.
kanela-studios-accommodation-policy-en v1.0
9Kanela Studios
Alykes Beach, 29090
Zante Zakynthos, Ionian Islands, Greece
T: +30 2695083344
M: +30 6947575877
E: info@kanelastudios.com
W: www.kanelastudios.com
• In the event of any theft or damage occurring through Guest’s negligence, the Host reserves the
right to ask compensation from the Guest. In case you vacate the property owing to a burglary,
no refund shall be given.
COMPLAINTS
• Each accommodation unit is maintained to the highest standards. Should you experience any
difficulties during your stay, we will do our utmost to assist and solve the problem as soon as
possible.
• If, however, you feel the need of reporting the issue, please notify us at the desk.
DISPUTES
• Any disputes that cannot be resolved in agreement with the Host will be resolved through police
intervention or in legal proceedings.
• In the event of any dispute, the parties agree that any such disputes shall be settled by Greek
Law.
POLICY AMENDMENTS – NOTIFICATION OF CHANGES
• Kanela Studios reserves the right to change or update this Accommodation Policy at any time
without further notice. All Accommodation Policy changes will take effect immediately upon their
posting on the Website. Please check the Website periodically for any changes.
• We may also notify you of changes to our Accommodation Policy by email. Please ensure that
you have added info@kanelastudios.com to your email client safe list to assure that you receive
any Accommodation Policy updates.
• Your continued use of the Website and/or acceptance of our e-mail communications following
the posting of changes to this Accommodation Policy will constitute your acceptance of any and
all changes.
kanela-studios-accommodation-policy-en v1.0
10Kanela Studios
Alykes Beach, 29090
Zante Zakynthos, Ionian Islands, Greece
T: +30 2695083344
M: +30 6947575877
E: info@kanelastudios.com
W: www.kanelastudios.com
ADDITIONAL INFORMATION
• Should you require any more information or have any questions regarding our Accommodation
Policy, please feel free to contact us by email at info@kanelastudios.com.
• Violation of property policies by the Guest may result the immediate cancellation of the rental
agreement, refusal of accommodation and forceful vacation of the Guest from the Property. The
Guest will be required to pay the total amount for the stay of the whole reserved period,
regardless of a shorter stay.
• The Host reserves the right to end immediately the rental agreement and choose to reimburse or
not in case they receive complaints by third parties or in case they have evidence for the
impeachment of Greek Law by the Guest.
• By accepting this Accommodation Policy, the Guest hereby affirms that they have legally entered
Greece and have the legal documents to prove it upon request of the Authorities. In the
opposite case, the rental agreement is cancelled immediately, and payment is forfeited in full.
• The Accommodation Policy follows the custom and practice of the tourism industry.
• Kanela Studios reserves the right to alter, change or modify services, rates & policies without
prior notification.
kanela-studios-accommodation-policy-en v1.0
11Kanela Studios
Alykes Beach, 29090
Zante Zakynthos, Ionian Islands, Greece
T: +30 2695083344
M: +30 6947575877
E: info@kanelastudios.com
W: www.kanelastudios.com
FLEXIBLE RESERVATION POLICIES DUE TO COVID-19
Taking into consideration your need for flexible reservation policies as well as the safety of our
guests during this period, we are applying the following policies for all new reservations
confirmed from May 1st, 2020 and on until further notice:
In case your stay is not possible due to Covid-19 restrictions (cancellation of flights, borders closure
etc.), the deposit for your reservation can function as a deposit for another stay with us during
season 2020 or even 2021 without further advance payments, provided that there is availability for
the new dates. You just pay the balance when you come, plus any difference depending on the rate
of the seasonal period you stay.
Furthermore, we guarantee the same stay rates for season 2021 for these reservations (again
depending on the room rate of the seasonal period of your stay).
To be even more flexible, this deposit can be transferable for a stay of someone else (e.g. a friend or
relative) if you can’t make it even then.
This policy only applies to new, direct reservations with Kanela Studios (via e-mail). For
reservations made via 3rd parties (e.g. WebHotelier, booking.com, Expedia etc.) please
consult us or the online agency of your reservation.
For existing direct reservations prior to 1st of May 2020, please contact us.
kanela-studios-accommodation-policy-en v1.0
12Kanela Studios
Alykes Beach, 29090
Zante Zakynthos, Ionian Islands, Greece
T: +30 2695083344
M: +30 6947575877
E: info@kanelastudios.com
W: www.kanelastudios.com
ACCEPTANCE OF HEALTH SAFETY MEASURES DUE TO
COVID-19 - LIABILITY DISCLAIMER
Due to Covid-19 pandemic, certain measures have been taken by the Accommodation to
protect the health of guests and employees. These measures can be found in:
PRECAUTIONARY MEASURES ACTION PLAN FOR COVID-19 document, which we urge all our
guests to read carefully. Any rules, terms, and conditions on that document conflicting with
the Accommodation Policy, supersede the current.
Furthermore, a management plan for handling suspected cases of Covid-19 has been implemented.
This plan can be found in: SUSPECTED CASE MANAGEMENT PLAN FOR COVID-19 document.
All the above documents can be found on Kanela Studios Website, kalenelastudios.com.
By making a reservation, the Guest acknowledge and agree, that Kanela Studios reserves the right to
refuse accommodation, cancel or modify existing reservations in its sole discretion for any reason,
including if the Guest (or any of their co-guests) is displaying symptoms of COVID-19 coronavirus or
in the Accommodation’s determination, creates risks to other guests and employees of the
Accommodation.
The Guest also understands that the Accommodation does not accept any liability or responsibility
for any costs, claims, liabilities or expenses howsoever incurred or suffered by the Guest and their
co-guests in relation to or associated with their travelling to and/or from the Accommodation, such
as flights, land transportation, work arrangements etc.
The Guest is also fully aware and fully accepts as sufficient all the measures taken by the
Accommodation in accordance to the relevant health protocols, they accept them unreservedly and
they are committed to respect them.
The Guest fully recognizes and accepts the risks that may arise for their health and the health of
their co-guests and family members not as responsibility of the Accommodation, but as a result of
the general conditions prevailing worldwide due to the Covid-19 pandemic.
The Guest waives any claim against the Accommodation in case they, any co-guest(s) or member(s)
of their family get(s) sick or die from Covid-19, related to or other diseases and health conditions.
kanela-studios-accommodation-policy-en v1.0
13Kanela Studios
Alykes Beach, 29090
Zante Zakynthos, Ionian Islands, Greece
T: +30 2695083344
M: +30 6947575877
E: info@kanelastudios.com
W: www.kanelastudios.com
By making a reservation, the Guest totally and unconditionally accepts all the above
terms & conditions.
kanela-studios-accommodation-policy-en v1.0
14Kanela Studios
Alykes Beach, 29090
Zante Zakynthos, Ionian Islands, Greece
T: +30 2695083344
M: +30 6947575877
E: info@kanelastudios.com
W: www.kanelastudios.com
KANELA STUDIOS
Alykes, Zakynthos, Greece
may you always have shell in your pocket
and sand in your shoes
kanela-studios-accommodation-policy-en v1.0kanelastudios.com
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