Investors' intro pack 2018 - July 2018 Zurich Insurance Group
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GROUP Our proposition to investors HIGHLY CASH GENERATIVE BUSINESS MODEL SUPPORTING AN ATTRACTIVE AND GROWING DIVIDEND, SUPPORTED BY: A balanced Industry leading Stable, consistent Consistent growth and diverse capital levels and conservatively with scope to global business managed balance enhance returns sheet through capital re-deployment © Zurich July 2018 Investors' intro pack 2018 2
GROUP One of few genuinely global insurers KEY FACTS1 A BALANCED GLOBAL BUSINESS1 USD 63bn total revenues USD 315bn total group and unit linked investments 28% Property & Casualty BOP BY 34% USD 3.8bn business operating profit (BOP) Life BUSINESS (%)3 Farmers USD 3.0bn net income attributable to shareholders (NIAS) 38% 216% SST regulatory solvency ratio2 132% Zurich Economic Capital (Z-ECM) ratio calibrated 25% Europe to ‘AA’ rating (1 in 2000 year event) BOP BY North America (incl. Farmers) REGION (%)3 57% Asia Pacific 11% USD 33bn shareholders’ equity Latin America 7% USD 46bn market cap 1 Values are for the full year 2017 unless otherwise noted. Investments, solvency ratios, shareholders’ equity and market cap are as of December 31, 2017. 2 The Swiss Solvency Test (SST) ratio as of January 1, 2018 is calculated based on the Group’s internal model, which is subject to the review and approval of the Group’s regulator, the Swiss © Zurich Financial Market Supervisory Authority (FINMA). 3 BOP split by business excludes Group Functions and Operations, and Non-Core Businesses. BOP split by region excludes additionally Group Reinsurance. July 2018 Investors' intro pack 2018 3
GROUP Genuinely global franchise with distinct capabilities NORTH AMERICA EMEA #5 in commercial insurance #4 insurance company overall #2 in crop insurance #2 in P&C, #3 in life #7 in US personal lines ASIA PACIFIC #8 in P&C, #6 in life Top 3 through Farmers Exchanges1 #5 in P&C, #12 in life #7 in P&C, #13 in life #5 in P&C, #4 in life4 #10 in P&C5 cross-border #12 in P&C, #9 in life #10 in P&C, #2 in life insurer to LATIN AMERICA #6 in P&C, #2 in life multinational #4 insurance company overall3 corporations2 #3 Global Travel Insurer Source: Axco, Company reports and presentations, local statistics (2017 or most recent available), SNL Financial, Strategic Insight, Zurich internal data. 1 Provided for informational purposes only. Zurich Insurance Group has no ownership interest in the Farmers Exchanges. Farmers Group, Inc., a wholly owned subsidiary of the Group, provides certain non-claims administrative and management services to the Farmers Exchanges as its attorney-in-fact and receives fees for its services. 2 Estimate based on annual reports and investor presentations. 3 Pro-forma for the acquisition of the QBE operations in Argentina, Ecuador, Brazil, Colombia and Mexico. © Zurich 4 #1 in individual Life, #6 in group life. Pro-forma for the acquisition of the Life insurance business of ANZ (OnePath Life). 5 Life business not among top 20. July 2018 Investors' intro pack 2018 4
GROUP Strong capital position and cash generation VERY STRONG FINANCIAL STRENGTH STRONG CAPITAL POSITION, Z-ECM (%) 140% 127% 122% 132% 133% AA- / outlook ‘stable’ 119% 121% 125% 120% 114% Target 100% Range Aa3 / outlook ‘stable’ 103% 80% 60% A+ (Superior) / outlook ‘stable’ FY-10 FY-11 FY-12 FY-13 FY-14 FY-15 FY-16 FY-17 Q1-18e1 HIGHLY CASH GENERATIVE, CASH REMITTANCE (USDbn) Z-ECM RATIO DEVELOPMENT (%) 3.7 3.9 3.7 2.9 2.8 Property & Casualty 2.1 12% -12% 132% 2.4 1.7 2.5 125% -2% 0% -2% 2.4 Life 11% 1.4 0.9 2.0 0.6 0.9 0.4 1.1 Farmers 0.7 0.6 1.5 0.9 1.2 1.1 1.2 0.5 0.0 0.1 0.5 0.1 Group Functions FY-16 Business Insurance Market Market Dividend Other FY-17 -1.1 -1.1 -1.0 -0.6 -0.8 -0.9 -0.2 profit risk risk change accrual Non-Core Businesses FY-12 FY-13 FY-14 FY-15 FY-16 FY-17 incl. anti IFRS NIAS dilution 3.9 4.0 3.9 1.8 3.2 3.0 measures © Zurich 1 Q1-18 Z-ECM reflects midpoint estimate with an error margin of +/- 5ppts. July 2018 Investors' intro pack 2018 5
GROUP 2017-2019 Financial targets1 BOPAT ROE2 in excess of 12% and increasing, despite higher equity base USD 1.5bn in net savings by 2019 compared to the 2015 baseline Z-ECM target ratio of 100-120% Cash remittances in excess of USD 9.5bn over 2017-2019 period © Zurich 1 BOPAT ROE target to be increased by ~50bps for OnePath Life acquisition on completion of transaction (as announced on December 11, 2017). 2 Business Operating Profit after tax return on equity, excluding unrealized gains and losses. July 2018 Investors' intro pack 2018 6
GROUP On track to deliver our 2017-2019 targets BOPAT ROE (%)1 Z-ECM RATIO (%) CUMULATIVE CASH REMITTANCES (USDbn) 12.1% >12.0% 133% >9.5 120% 100% 3.7 FY-17 Target2 Q1-18e3 Target range FY-17 2017 - 2019 Target CUMULATIVE NET EXPENSE SAVINGS (USDm) USD 700m as of FY-17 2015 2016 2017 2018 2019 Achieved 100% Target ~300 ~700 ~1,100 1,500 1 Business Operating Profit after tax return on equity, excluding unrealized gains and losses. FY-17 adjusted for the impact of the hurricanes Harvey, Irma and Maria, charges related to the Group’s restructuring recognized through BOP and the change to the UK capital gains tax indexation relief. © Zurich 2 BOPAT ROE target to be increased by ~50bps for OnePath Life acquisition on completion of transaction (as announced on December 11, 2017). 3 Q1-18 Z-ECM reflects midpoint estimate with an error margin of +/- 5ppts. July 2018 Investors' intro pack 2018 7
GROUP Continued delivery across all businesses P&C LIFE FARMERS EXCHANGES2 100.9% reported COMBINED RATIO (%)1 BOP GROWTH (%)1 COMBINED RATIO (CR) (%) 103.9% 101.6% 98.1% 98.2% 7.1% +22% 7.3% 2.6% 3.1% 31.7% 31.8% 96.8% 94.3% 65.7% 64.8% -1.8% -1.4% FY-16 FY-17 FY-16 FY-17 FY-16 FY-17 Cat ER AY LR ex-cat PYD Catastrophes CR excl. catastrophes LIKE-FOR-LIKE GWP GROWTH (%) FY-17 APE SHARE OF NON-TRADITIONAL PRODUCTS GWP GROWTH (USDm)3 +3% FY-15 3% 19,066 19,663 FY-16 -3% UL, protection and Corporate FY-17 1% Life & Pension 89% FY-16 FY-17 1 FY-17 adjusted for the impact of the hurricanes Harvey, Irma and Maria and the change to the UK capital gains tax indexation relief. 2 Provided for informational purposes only. Zurich Insurance Group has no ownership interest in the Farmers Exchanges. Farmers Group, Inc., a wholly owned subsidiary of the © Zurich Group, provides certain non-claims administrative and management services to the Farmers Exchanges as its attorney-in-fact and receives fees for its services. 3 Continuing operations only, excludes discontinued operations (21st Century business outside of California and Hawaii mainly). July 2018 Investors' intro pack 2018 8
GROUP Indicative ROE development enhanced by OnePath life acquisition, US tax reform and capital return ILLUSTRATIVE BOPAT ROE DEVELOPMENT 0-1% ~14% ~0.5% ~0.5% 12.1% ~1.75% 12%1 1.5-2% ~0.5% 0.5-1% FY-172 Growth in Life & Farmers Loss ratio Expense savings US tax Capital 2019 Non-operating NIAS ROE equity base and growth improvement allocation items market impacts (incl. OnePath / Other Life acquisition)3 1 BOPAT ROE target to be increased by ~50bps for OnePath Life acquisition on completion of transaction (as announced on December 11, 2017). 2 FY-17 adjusted for the impact of the hurricanes Harvey, Irma and Maria, charges related to the Group’s restructuring recognized through BOP and the change to the UK © Zurich capital gains tax indexation relief. 3 Including expected impact of OnePath Life acquisition in Australia subject to regulatory approval. July 2018 Investors' intro pack 2018 9
GROUP We have strengthened our businesses, extracted capital from non- core portfolios and returned in 2017 ~USD 3.8bn to shareholders MAIN DIVESTMENTS AND MAIN ACQUISITIONS TYPE OF BUSINESS STRATEGIC RATIONALE CAPITAL ACTIONS DEAL Skills Distribution Scale Sale of P&C business in Middle East Cover-More/ Halo M&A P&C Retail - Travel Sale of P&C business in Taiwan Standard Chartered D.A.2 Life Retail Reinsurance of a closed annuity book 2017 2017 Reinsurance of an individual Life risk portfolio OnePath (ANZ Life) M&A Life Retail - Protection Sale of workplace pensions and savings business Sale of a MedMal legacy portfolio Bright Box M&A Connected cars Sale of a Singapore Life portfolio QBE Latam M&A P&C 2018 2018 Sale of Endsleigh Travel Ace/ Universal Travel M&A P&C Retail - Travel Sale of NSW CTP1 run-off EuroAmerica M&A/P.T.2 Life Retail © Zurich 1 New South Wales Compulsory Third Party motor liability. 2 D.A. = Distribution agreement. P.T. = Portfolio transfer. July 2018 Investors' intro pack 2018 10
Property & Casualty
PROPERTY & CASUALTY Leading commercial insurer, and one of the few genuinely global players FOOTPRINT BUSINESS MIX CUSTOMER UNITS FY-17 Gross Written Premiums by region (%)1 FY-17 Gross Written Premiums by line of business FY-17 Gross Written Premiums by customer unit (%) (%)1 8% 10% 7% 23% 41% 23% USD USD USD 46% 33.0bn 33.0bn 54% 33.0bn 44% 26% 17% EMEA APAC Motor Special lines Commercial insurance Retail insurance North America Latin America Property Worker Injury Liability © Zurich 1 The split by region or customer unit excludes Group Reinsurance and Eliminations. July 2018 Investors' intro pack 2018 12
PROPERTY & CASUALTY We have stabilized our P&C business and show continuous improvement in the P&C combined ratio AY LOSS RATIO EXCLUDING OTHER UNDERWRITING EXPENSE COMMISSION RATIO (%)3 CATASTROPHES (%)1 (OUE) RATIO (%)3 -3.4ppts 68.2% +1.8ppts -1.8ppts 65.7% 16.1% 15.9% 64.8%2 15.4% 14.7% 14.2% 14.0% FY-154 FY-16 FY-17 FY-154 FY-16 FY-17 FY-154 FY-16 FY-17 Cat1 3.5% 2.6% 5.8% PYD1 0.1% -1.8% -1.4% 1 Accident year loss ratio (AY LR) excludes prior year reserve development (PYD). Catastrophes include major and mid-sized catastrophes including significant weather-related events. 2 FY-17 adjusted for the impact of the hurricanes Harvey, Irma and Maria. © Zurich 3 Expense ratio also includes the insurance premium tax (i.e., 1.6% for the years in scope), not shown in this page. 4 FY-15 has not been restated. July 2018 Investors' intro pack 2018 13
PROPERTY & CASUALTY Combined ratio and BOP improved strongly COMBINED RATIO SPLIT (%)1 BOP SPLIT (USDm)1 100.9% reported USD 1,546m reported -5.4ppts 103.6% 2,437 2,344 98.1% 98.2% 67 127 191 864 31.7% 0 31.7% 31.8% 3.5% 1,891 1,847 2.6% 3.1% 2,002 68.2% 65.7% 485 469 64.8% -29 -108 -133 -38 -124 -1,002 0.1% -1.8% -1.4% FY-15 FY-16 FY-17 FY-15 FY-16 FY-17 Non-controlling interest Realized capital gains Underwriting result Expense Ratio Catastrophes2 AY LR (excl. catastrophes)3 PYD Non-technical result Investment income 1 FY-15 has not been restated. FY-17 adjusted for the impact of the hurricanes Harvey, Irma and Maria and charges related to the Group’s restructuring recognized through BOP. © Zurich 2 Catastrophes include major and mid-sized catastrophes, including significant weather related events. 3 Accident year combined ratio (AY CR) excludes prior year reserve development (PYD). July 2018 Investors' intro pack 2018 14
PROPERTY & CASUALTY Reinsurance program in line with Group risk appetite GROUP CATASTROPHE REINSURANCE PROTECTION (USDm) 200 105 200 200 750 750 200 750 350 200 750 250 468 250 250 600 600 300 7503 510 200 Europe US US Rest of World all perils Global aggregate cat treaty all perils1 all perils (excl. EQ) earthquakes Global aggregate cat treaty Combined global cat treaty2 US wind swap Global cat treaty Regional cat treaties Retention 10% co-participation 1 Europe cat treaty calculated with EUR/USD exchange rate as of December 31, 2017. © Zurich 2 This USD 200m cover can be used only once, either for aggregated losses or for an individual occurrence or event. 3 Franchise deductible of USD 25m, i.e., losses greater than USD 25m count towards erosion of the retention (annual aggregate deductible). July 2018 Investors' intro pack 2018 15
PROPERTY & CASUALTY Our reinsurance has been effective in protecting earnings and reducing earnings volatility Q3-17 NET IMPACT FROM SIGNIFICANT CAT (USDbn)1 LARGE LOSS VOLATILITY U.S. P&C market % of HY-17 share2 (%) Shareholders equity AIG 3.0 2.4 5 2014/2015 8ppts Chubb 1.9 3.3 3 Allstate 0.9 5.1 3 Zurich 0.7 2.1 2 Q1-14 Q2-14 Q3-14 Q4-14 Q1-15 Q2-15 Q3-15 Q4-15 Travelers 0.7 3.9 2 2016/2017 QBE 0.6 0.7 4 0.5 0.5
Life
LIFE Our Life business is where others want to be; low risk and focused on protection and unit-linked business FOOTPRINT BUSINESS MIX DISTRIBUTION MIX FY-17 Annual premium equivalent by region (%) FY-17 Annual premium equivalent by line of FY-17 Annual premium equivalent by pillar (%) business (%) Savings & Annuity Unit Linked 11% 26% 23% 35% Protection 28% 40% USD 29% USD 4% 4.9bn 4.9bn 5% Corporate Pensions 68% FY-17 Technical reserves by line of business (%) 31% Traditional & Other 41% 59% Unit-Linked EMEA APAC & Savings Corporate Life & Pensions Others North America Latin America Banks © Zurich July 2018 Investors' intro pack 2018 18
LIFE Revenue streams have low market dependency DRIVERS OF OUR IFRS PROFITABILITY (USDm) REVENUES Loadings & fees 2,708 775 3,483 Policy charges and fees mainly designed to cover distribution costs Investment margin 642 Returns on our assets, plus share of returns on policyholder assets Technical margin 946 Revenues on mortality and other ‘risk’ products, after allowing for claims costs EXPENSES Operating costs -1,381 The costs we incur running the business Acquisition costs -2,488 What we pay to distributors Deferral impacts 177 Accounting adjustment to spread distribution costs over policy terms OPERATING PROFIT FY-17 BOP 1,380 UL fund based fees © Zurich July 2018 Investors' intro pack 2018 19
LIFE Focus on translating new business growth into tangible measures of value NEW BUSINESS VALUE (USDm) GLOBAL LIFE BOP (USDm) +29% like- USD 1,258m for-like1 reported +28% +22% 999 1,380 1 164 1,130 840 1,079 296 49 782 249 125 165 195 132 126 76 43 112 88 66 29 25 892 889 952 541 605 526 -42 -8 -85 -2 FY-15 FY-16 FY-17 FY-15 FY-16 FY-172 Other Latin America APAC North America EMEA Other Latin America APAC North America EMEA © Zurich 1 Like-for-like excludes Australia and Malaysia Takaful acquisitions. 2 FY-17 adjusted for the impact of charges related to the Group’s restructuring taken through BOP and the change to the UK capital gains tax indexation relief. July 2018 Investors' intro pack 2018 20
Farmers
FARMERS A unique structure MAINLY A FEE BUSINESS TO ZURICH FARMERS’ UNIQUE STRUCTURE The Farmers Exchanges1 are a group of US insurance companies, which are owned by their policyholders Zurich owns Farmers Management Services (FMS), which manages the Farmers Group, Inc. Farmers Exchanges1 Farmers Exchanges on behalf of the policyholders in an arrangement Provides Services Bear underwriting risk known as an “attorney-in-fact” administration and and handle claims management Fees as % of Premiums Own distribution assets FMS receives fees from Farmers Exchanges for the services it provides Zurich owned Policyholder owned The fee based nature of the business model allows FMS to generate stable earnings and high cash remittances FARMERS BOP HISTORY (USDm)2 1,722 1,691 1,402 1,516 1,573 1,421 Farmers Life manufactures life products sold through the Farmers 125 190 61 42 202 57 220 Farmers Life distribution channels 1,428 1,478 1,415 FRe 1,390 1,383 1,360 FMS Zurich also provides capital support to the Farmers Exchanges -26 through Farmers Re FY-12 FY-13 FY-14 FY-15 FY-16 FY-17 1 Provided for informational purposes only. Zurich Insurance Group has no ownership interest in the Farmers Exchanges. Farmers Group, Inc., a wholly owned subsidiary of the Group, © Zurich provides certain non-claims administrative and management services to the Farmers Exchanges as its attorney-in-fact and receives fees for its services. 2 With the full year 2016, Farmers Life business was moved from Life to Farmers, to reflect new management structure. July 2018 Investors' intro pack 2018 22
FARMERS EXCHANGES1 Leading player in US personal lines insurance PROFILE US PERSONAL LINES2 MARKET 2017 Personal Lines Direct Premiums Farmers Exchanges is the #3 personal lines1 insurer of USD 325bn in 29 ‘core’ states in the Western US Homeowners Split of business is predominantly personal lines, 28% 29% Auto Liability with some commercial lines product offerings for small businesses Auto Physical Damage Primary distribution through ~13,500+ Exclusive Agents, under Farmers brand 43% Growing business in Eastern US PERSONAL LINES2 MARKET SHARE (%) FARMERS PREMIUM SPLIT Based on 2017 Personal Lines Direct Premiums of USD 325bn FY-17 Gross Written Premiums of USD 19.9bn 18.3 Auto/Personal Umbrella 12% 1% Homeowners 9.1 9.0 10% 7.3 50% Business Insurance 5.8 5.6 4.9 3.3 Specialty 27% Discontinued / Other State Berkshire Allstate Progressive USAA Liberty Farmers Nation- Farm Mutual wide © Zurich 1 See footnote 1 on slide 22. 2 SNL data for 2017, as of April 20, 2018 - Personal lines defined as auto and homeowners multi peril for United States excluding territories. July 2018 Investors' intro pack 2018 23
FARMERS EXCHANGES1 Farmers vast distribution system FOCUS IS ON EXCLUSIVE AGENTS 35,000 exclusive agents, district managers and licensed staff 34,200 independent agents 11,016 Farmers branded storefronts Direct & Affinity Partners © Zurich 1 See footnote 1 on slide 22. July 2018 Investors' intro pack 2018 24
FARMERS EXCHANGES1 Customer centered, agent powered NET PROMOTER SCORE SURVEY RESPONSES (%) ~11K LOCAL STOREFRONTS ~14K DIGITAL STOREFRONTS Average NPS +72 Extremely satisfied 77% with their agent BROAD PRODUCT SUITE2 23% Other -43 © Zurich 1 See footnote 1 on slide 22. 2 Life, Pet and Financial products administered by Farmers Life and third party servicers. July 2018 Investors' intro pack 2018 25
FARMERS EXCHANGES1 Improving underlying performance at the Farmers exchanges with top-line growth GWP GROWTH (%) COMBINED RATIO (%) SURPLUS (USDbn) 38.5% 38.7% 5.1% 103.9% 36.6% 37.0% 101.9% 101.6% 99.4% 7.1% 6.0% 7.3% 5.2% 3.6% 3.3% 5.5 5.5 5.5 3.1% 5.4 2.4% 95.9% 96.8% 94.2% 94.3% 1.0% 0.0% FY-14 FY-15 FY-16 FY-17 FY-14 FY-15 FY-16 FY-17 FY-14 FY-15 FY-16 FY-17 Continuing Operations2 Catastrophe losses Surplus ratio Total CR (excl. catastrophe losses) Farmers Exchanges surplus 1 See footnote 1 on slide 22. © Zurich 2 Excludes 21st Century business outside of California and Hawaii reflecting the decision made in October 2015 to retire the 21st Century brand from all states excluding California and Hawaii and other discontinued operations. July 2018 Investors' intro pack 2018 26
FARMERS EXCHANGES1 Significant opportunities for growth OPPORTUNITY TO DEEPEN CUSTOMER ACTIVATION OF AGENTS FOR SME EXPANSION INTO EASTERN UNITED PENETRATION OPPORTUNITY STATES2 (FARMERS HOUSEHOLDS BY PRODUCT) (PERCENTAGE OF AGENTS, GWP) (GWP, USDm) 3 or more lines of 884 business 15% 691 486 85% 53% Monoline 2 lines of 32% 256 business 26% 113 36 4 Exclusive agents Business FY-11 FY-12 FY-13 FY-14 FY-15 FY-16 FY-17 Insurance GWP 1 See footnote 1 on slide 22. © Zurich 2 As of FY-17 Eastern expansion states include Connecticut, Georgia, Maryland, New Jersey, New York, and Pennsylvania. July 2018 Investors' intro pack 2018 27
Investment and Capital Management
INVESTMENT AND CAPITAL MANAGEMENT ALM-focused and lower risk strategy delivering consistent and sustainable excess returns ASSET ALLOCATION ASSET QUALITY DURATION FY-17 total Group investments of USD 207bn FY-17 Group debt investments of USD 163bn As of FY-17, for fixed income investments only (#years) 3% 7% 4% 9.6 5% 1% 8.7 2% 27% 5% 25% 4.5 4.3 17% 25% 79% Life P&C Fixed income Equities AAA BBB Mortgages Hedge funds, AA Non-investment Assets Liabilities Private equity grade Real estate Cash A Unrated © Zurich July 2018 Investors' intro pack 2018 29
INVESTMENT AND CAPITAL MANAGEMENT Managing our risks conservatively to AA financial strength GROUP SOLVENCY CAPITAL MANAGEMENT POLICY (Z-ECM RATIO, %) 240% 217% 216% 204% 196% 200% 189% 185% >140% Mitigating actions required 120%-140% Mitigating actions considered 160% 120%- 132% 140% 127% 125% 100%-120% Target range 122% 121% 120% 114% 133% at Q1-182 90%-100% Within tolerance level on temporary basis 100%- 120% 80%
INVESTMENT AND CAPITAL MANAGEMENT Solvency ratios resilient to market movements Z-ECM SENSITIVITY IMPACT1,2 SST SENSITIVITY IMPACT1,2 Actual value as of FY-17 132% Actual value as of FY-17 216% Interest rate +100 bps 136% Interest rate +100 bps 223% Interest rate -100 bps 121% Interest rate -100 bps 195% USD appreciation +10% 135% USD appreciation +10% 221% Equities +20% 136% Equities +20% 222% Equities -20% 128% Equities -20% 209% Credit spreads +100 bps3 116% Credit spreads +100 bps3 189% CS excl. Euro sovereign +100 bps3 121% CS excl. Euro sovereign +100 bps3 197% 1 Sensitivities are best estimate and linear, i.e. will vary depending on prevailing market conditions at the time. Z-ECM is calibrated at 99.95% Value at Risk (equivalent to an ‘AA’ rating); SST is calibrated at 99.0% Expected Shortfall. © Zurich 2 The impact of the changes to the required capital is approximated and takes into account market and insurance risks. 3 Credit Spreads (CS) include mortgages and including/excluding Euro sovereign spreads. Z-ECM sensitivity is net of profit sharing with policyholders. July 2018 Investors' intro pack 2018 31
INVESTMENT AND CAPITAL MANAGEMENT Proven balance sheet flexibility through leverage and coverage at Aa levels GROUP CAPITAL STRUCTURE1 MOODY’S LEVERAGE & COVERAGE Financial leverage: Aa = 15-30% 12% 11% 9% 9% 26.9% 26.4% 13% 24.3% 24.1% 23.7% 13% 14% 19% 16% 14% Earnings coverage: Aa = 8-12x 72% 76% 76% 73% 75% 9.1 9.5 9.2 9.3 6.7 2013 2014 2015 2016 2017 2013 2014 2015 2016 20172 Senior debt Subordinated Debt Shareholders Equity © Zurich 1 Capital Structure shown using accounting view. 2 Estimated by Zurich. July 2018 Investors' intro pack 2018 32
INVESTMENT AND CAPITAL MANAGEMENT Low cost of risk and balanced maturity profile CDS SPREAD AMONG BEST OF PEERS (USDm)1 BALANCED REFINANCING NEEDS (USDbn)2 600 3.0 2.5 2.2 2.1 400 2.0 0.2 0.6 1.7 1.5 1.3 0.5 1.0 1.0 200 1.0 0.8 1.9 0.7 1.6 0.5 1.2 0.5 0.3 0.3 0.3 0.5 0.4 0.0 0 0.0 Jan-10 Jan-11 Jan-12 Jan-13 Jan-14 Jan-15 Jan-16 Jan-17 Jan-18 2018 2019 2020 2021 2022 2023 2024 2025 2026 2027 2028 Zurich Axa Generali Allianz Senior Subordinated © Zurich 1 5yEUR sub CDS; source: Bloomberg. 2 As of Q2 2018; maturity profile based on first call date for subordinated debt and maturity date for senior debt. July 2018 Investors' intro pack 2018 33
INVESTMENT AND CAPITAL MANAGEMENT We have a strongly cash generative business reflected in high cash remittance NET INCOME AND REMITTANCES 2012-20171 (USD) P&C LIFE FARMERS NON-CORE GFO2 GROUP NIAS 2012-17 12.0bn 6.2bn 6.3bn 0.3bn -4.9bn 19.9bn REMITTED 2012-17 12.5bn 4.4bn 6.6bn 1.0bn Ø PAYOUT 104% 71% 103% nm 95% 2017 – 2019 ~90% ~70% ~90% ~90% ~85% © Zurich 1 Based on 2012-17 reporting structure. 2 Group Functions and Operations. July 2018 Investors' intro pack 2018 34
INVESTMENT AND CAPITAL MANAGEMENT We are focused on continuing to reward our shareholders ZURICH’S DIVIDEND POLICY DIVIDEND PER SHARE (CHF) NIAS payout ratio of approximately 75% 18 17 17 17 17 17 17 17 Dividend increases based 15 16 on sustainable earnings growth 11 Target minimum of prior year dividend per share 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 20171 Dividend USD/CHF1 EUR/CHF1 © Zurich 1 Based on exchange rates around respective dividend payment dates. July 2018 Investors' intro pack 2018 35
INVESTMENT AND CAPITAL MANAGEMENT Long term value creation, driven by consistent dividend policy 200% 150% 100% 50% 0% 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 STOXX Europe 600 Insurance Zurich Insurance Group © Zurich Source: Thomson Reuters July 2018 Investors' intro pack 2018 36
Appendix
INVESTMENT AND CAPITAL MANAGEMENT Z-ECM and SST are more conservative than Solvency II PRIMARY DIFFERENCES – REQUIRED CAPITAL Most onerous Z-ECM SST1 Solvency II (Pillar 1) impact on ratio VaR 99.95% (~AA) ES 99% (~BBB) VaR 99.5% (~BBB), RISK MEASURE usually < ES 99% • Market Risk (including • Market Risk (including Internal model (ZIP): Standard Formula investment credit) investment credit) • Market Risk (including (all other entities): • Premium and Reserve Risk • Premium, Reserve and UPR Risk investment credit) • Market risk • NatCat Risk • NatCat Risk • Premium, Reserve and UPR • Counterparty default risk • Life Liability Risk • Life Liability Risk Risk • Life underwriting risk RISK-TYPES COVERED • Business Risk • Life Business Risk • NatCat Risk • Health underwriting risk • Operational Risk • Reinsurance Credit Risk • Business Risk • Non-life underwriting risk • Reinsurance Credit Risk • Receivables Credit Risk • Operational Risk (including premium, reserve • Reinsurance Credit Risk and NatCat) • Receivables Credit Risk • Intangible asset risk • Scenarios • Operational risk No concept of equivalence, ZECM Possibility to use local regimes for subsidiaries in equivalent third EQUIVALENCE applied to the entire Group countries. Not applicable for Zurich © Zurich 1 Regarding Swiss Solvency Test (SST) ratio see footnote on slide 3. July 2018 Investors' intro pack 2018 38
INVESTMENT AND CAPITAL MANAGEMENT Z-ECM and SST are more conservative than Solvency II PRIMARY DIFFERENCES – YIELD CURVES AND TRANSITIONALS Most onerous Z-ECM / SST1,2 Solvency II (Pillar 1) impact on ratio BASE RISK-FREE Swaps Swaps YIELD-CURVE ENTRY-POINT TO Use all available market data CHF: 25 years EXTRAPOLATION CHF: 30 years EUR: 20 years OF YIELD-CURVE EUR, USD, GBP: 50 years USD, GBP: 50 years ULTIMATE Flat extrapolation from last observable data point CHF: 3.2% (as of December 31, 2017) FORWARD RATE EUR, USD, GBP: 4.2% (as of December 31, 2017) None (no liquidity premium) -10bps (credit) + volatility adjustment (between 9 bps (CHF) and 78bps (USD) at Q4-16) ADJUSTMENTS TO YIELD-CURVE + matching adjustment (currently not used by Zurich) n/a Various transitional measures, especially for yield-curves and technical TRANSITIONAL provisions, lasting until 2032. Zurich does not make use of these. REQUIREMENTS © Zurich 1 Regarding Swiss Solvency Test (SST) ratio see footnote on slide 3. 2 We applied for usage of our own yield curves in the SST, which was granted by FINMA subject to certain conditions. July 2018 Investors' intro pack 2018 39
INVESTMENT AND CAPITAL MANAGEMENT Z-ECM and SST are more conservative than Solvency II PRIMARY DIFFERENCES – OTHER KEY ELEMENTS Most onerous Z-ECM SST1 Solvency II (Pillar 1) impact on ratio Available Capital Liability Liability SENIOR DEBT Pre-tax Pre-tax Post-tax TAX Management view Legal entity view Legal entity view • Internal reinsurance not relevant • Internal reinsurance considered • Internal reinsurance considered • Full Group diversification taken into • Only legal entity diversification taken into • Only legal entity diversification taken into GRANULARITY account and allocated back to business account account units • Risk of subsidiaries included (with limited liability) Risk Margin as part of insurance liabilities Risk Margin as part of insurance liabilities Risk Margin as part of insurance liabilities RISK MARGIN © Zurich 1 Regarding Swiss Solvency Test (SST) ratio see footnote on slide 3. July 2018 Investors' intro pack 2018 40
Disclaimer Certain statements in this document are forward-looking statements, including, but not limited to, statements that are predictions of or indicate future events, trends, plans or objectives of Zurich Insurance Group Ltd or the Zurich Insurance Group (the ‘Group’). Forward-looking statements include statements regarding the Group’s targeted profit, return on equity targets, expenses, pricing conditions, dividend policy and underwriting and claims results, as well as statements regarding the Group’s understanding of general economic, financial and insurance market conditions and expected developments. Undue reliance should not be placed on such statements because, by their nature, they are subject to known and unknown risks and uncertainties and can be affected by other factors that could cause actual results and plans and objectives of Zurich Insurance Group Ltd or the Group to differ materially from those expressed or implied in the forward looking statements (or from past results). Factors such as (i) general economic conditions and competitive factors, particularly in key markets; (ii) the risk of a global economic downturn, in the financial services industries in particular; (iii) performance of financial markets; (iv) levels of interest rates and currency exchange rates; (v) frequency, severity and development of insured claims events; (vi) mortality and morbidity experience; (vii) policy renewal and lapse rates; and (viii) changes in laws and regulations and in the policies of regulators may have a direct bearing on the results of operations of Zurich Insurance Group Ltd and its Group and on whether the targets will be achieved. Zurich Insurance Group Ltd undertakes no obligation to publicly update or revise any of these forward-looking statements, whether to reflect new information, future events or circumstances or otherwise. All references to ‘Farmers Exchanges’ mean Farmers Insurance Exchange, Fire Insurance Exchange, Truck Insurance Exchange and their subsidiaries and affiliates. The three Exchanges are California domiciled interinsurance exchanges owned by their policyholders with governance oversight by their Boards of Governors. Farmers Group, Inc. and its subsidiaries are appointed as the attorneys-in-fact for the Farmers Exchanges and in that capacity provide certain non-claims administrative and management services to the Farmers Exchanges. Neither Farmers Group, Inc., nor its parent companies, Zurich Insurance Company Ltd and Zurich Insurance Group Ltd, have any ownership interest in the Farmers Exchanges. Financial information about the Farmers Exchanges is proprietary to the Farmers Exchanges, but is provided to support an understanding of the performance of Farmers Group, Inc. and Farmers Reinsurance Company. It should be noted that past performance is not a guide to future performance and that interim results are not necessarily indicative of full year results. Persons requiring advice should consult an independent adviser. This communication does not constitute an offer or an invitation for the sale or purchase of securities in any jurisdiction. THIS COMMUNICATION DOES NOT CONTAIN AN OFFER OF SECURITIES FOR SALE IN THE UNITED STATES; SECURITIES MAY NOT BE OFFERED OR SOLD IN THE UNITED STATES ABSENT REGISTRATION OR EXEMPTION FROM REGISTRATION, AND ANY PUBLIC OFFERING OF SECURITIES TO BE MADE IN THE UNITED STATES WILL BE MADE BY MEANS OF A PROSPECTUS THAT MAY BE OBTAINED FROM THE ISSUER AND THAT WILL CONTAIN DETAILED INFORMATION ABOUT THE COMPANY AND MANAGEMENT, AS WELL AS FINANCIAL STATEMENTS. © Zurich July 2018 Investors' intro pack 2018 41
Investing into Zurich SIX SWISS EXCHANGE US AMERICAN DEPOSITARY RECEIPT PROGRAM • Listing: SIX Swiss Exchange, Switzerland • Depository: The Bank of New York Mellon • Product type: Swiss Blue Chip Shares • Nature: ADR • Ticker symbol: ZURN • Symbol: ZURVY • Swiss security number (Valorennummer): 1107539 • For further information: • ISIN: CH0011075394 • Bloomberg symbol: ZURN VX Equity in the USA +1-888-BNY-ADRS outside the USA +1 201 680 6825 • Reuters symbol: ZURN.VX E-mail shrrelations@bnymellon.com • Trading currency: CHF Website www.adrbnymellon.com © Zurich July 2018 Investors' intro pack 2018 42
For further information CALL US VISIT OR FOLLOW US Investor Relations Richard Burden +41 44 628 96 40 Francesco Bonsante +41 44 628 00 68 Samuel Han +41 44 625 32 57 Gianni Vitale +41 44 625 48 26 Rating Agency Management Michèle Matlock +41 44 625 28 50 Investor Relations website Financial results and reports Events Patricia Heina +41 44 625 38 44 Follow us Phone +41 (0) 44 625 22 99 investor.relations@zurich.com © Zurich July 2018 Investors' intro pack 2018 43
CALENDAR: • August 9, 2018, Half year results 2018 • September 6-7, 2018, UBS Best of Switzerland Conference 2018, Opfikon-Glattbrugg • September 25-26, 2018, Bank of America Merrill Lynch Conference 2018, London • November 8, 2018, Update for the nine months ended September 30, 2018 • December 5, 2018, Investor Day 2018 © Zurich Insurance Company Ltd
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