INSURANCE BENEFITS GUIDE - Allianz
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INSURANCE BENEFITS GUIDE Effective from: 31 08 2021
PROPERTY INSURANCE – BENEFITS GUIDE WELCOME TO ALLIANZ
Table of contents
WELCOME TO TABLE OF
ALLIANZ CONTENTS
Introduction to your insurance 6
THANK YOU FOR TRUSTING ALLIANZ TO
I. General Insurance Terms and Conditions 8
BE YOUR PARTNER, AND FOR CHOOSING
1. Insurer, policyholder, insured person and
TO INSURE YOUR PROPERTY WITH US. insurance agent 10
2. Concluding an insurance contract 11
3. Inception date of the policy 15
4. Duration of the contract, anniversary
date and insurance period 15
5. Contract modification 16
6. Termination of the insurance contract 16
Taking care of risk is our job. 7. Insurance premium, payment of premiums 17
8. Sum insured, underinsurance, concurrent
We’re here to protect you and
insurance, overinsurance 21
your property from financial
losses from unexpected events 9. Rules of indexation, other modifications of
you can’t control. Rely on our the contract initiated at the anniversary 22
experience. We are with you 10. Deductible 23
every step of the way. 11. Obligations of contracting parties 23
11.A. Obligations of the policyholder and
the insured person 23
11.B. Obligations of the insurer 29
12. Exemption 31
13. General exclusions 31
3CLIENT INFORMATION AND GENERAL TERMS AND CONDITIONS Table of contents
14. Other provisions 32 IV. Special Terms and Conditions of Assistance Insurance 76
14.A. Claim for compensation 32 1. The insured person 76
14.B. Limitation 32 2. The insured events (damage) 76
14.C. Data processing and data protection 33 3. Insured events and costs not covered by insurance 77
14.D. D
eviation from legal regulations or 4. Obligations of the insured person upon the
past contractual practices 33 occurrence of the insured event and the
14.E. Jurisdiction, complaint management, measures of the insurer or the service provider
and language of the contract 38 after the damage was reported 77
15. Connection between Base insurance 5. Obligation to mitigate damages 78
and Supplementary insurances 39 6. Insurance service 79
7. Performing the insurance service 81
II. Special Terms and Conditions of Property Insurance 40
8. Failure of assistance service 82
1. The insured 40
9. Termination of assistance cover by the insurer 82
2. Territorial scope and coverage area
of the insurance 41 V. Anti-burglary security levels and limit amounts 84
3. Insured assets 41 VI. Contractual Clauses 90
4. Determining the insured sum by asset groups 45 VII. Insurance decoded 96
5. Insured events 50
6. Services of the insurer 63 Claim happened – what comes next? 104
III. Special Terms and Conditions of Liability Insurance 68 Useful tips 110
Questions you might still have 114
1. Insured person, injured party, party suffering harm 69
2. Territorial scope and force 69 Help us be better! 120
3. Sum insured (annual limit) 70
4. Insured events 70
5. Services of the insurer 72
4 5CLIENT INFORMATION AND GENERAL TERMS AND CONDITIONS Introduction to your insurance
INTRODUCTION
TO YOUR This Benefits Guide:
INSURANCE YOU INSURED YOUR
HOME WITH ALLIANZ
• Describes the type of coverage of
each package,
• Informs you about claims and
MYHOME INSURANCE. explains insurance terminology,
• Provides tips how to improve safety
THE CHOSEN in your home,
• And answers frequently asked
PACKAGE COVERS questions.
YOU AND YOUR HOME As a separate document, you have
ACCORDING TO YOUR received also the insurance policy
which contains specific information
PERSONAL NEEDS. regarding the insurance you contracted
(e.g. selected insurance package,
duration, sum insured).
hello!
If you have any questions while or after
going through the documents, feel free
to contact us at +36 (1/20/30/70) 421-
1-421 or www.allianz.hu!
We are ready to help!
6 7CLIENT INFORMATION AND GENERAL TERMS AND CONDITIONS I. General INSURANCE terms and conditions
I. GENERAL These General Terms and Conditions
of the Allianz Myhome insurance
separate document (Rules of Data
Management and Supplement of
INSURANCE TERMS
include provisions applicable to Allianz Customer Information and General
Myhome insurance contract of Allianz Terms and Conditions) completing the
Hungária Zrt. (hereinafter the insurer) present product information and terms
AND CONDITIONS
unless stipulated otherwise in your and conditions.
contract.
Issues not regulated by the general
These General Terms and Conditions and the special terms and conditions
consists of the General and the Special of the insurance will be governed
WE WOULD LIKE Terms and Conditions and the clauses
related thereto. In addition to the
by Act V of 2013 on the Civil Code
(hereinafter the Civil Code), the Act on
TO INTRODUCE A above, the offer, declarations made
during the offer, clauses Rules of Data
Insurance Business and the provisions
of applicable Hungarian law.
COMPREHENSIVE Management and Supplement of
Customer Information and General These General Terms and Conditions
INSURANCE PRODUCT Terms and Conditions and the policy include comprehensive information in
FOR YOUR HOME. will also be part of the insurance
contract.
compliance with the Civil Code and
Act LXXXVIII of 2014 on Insurance
Business (hereinafter the Insurance
In exchange for insurance premiums, Act), in particular on available
the insurer undertakes to make the packages, loss settlement and
insurance service payment specified insurance related terminology.
in this document upon the occurrence
of an insured event as defined in the Our Allianz MyHome insurance
insurance terms and conditions. Such product as a base insurance consists
service payments will be made in the of property insurance, liability
Hungarian forint and in accordance insurance and assistance covers
with the insurance contract. (hereinafter together: Base insurance),
Supplementary Family Accident
Information about the insurer, Insurance and Supplementary Life
provisions of the governing law, Insurance (hereinafter: Supplementary
information on the sale of insurance insurances) are optional to the Base
products (consultancy and insurance. Supplementary insurances
remuneration), insurance contract have their own separate Client
provisions concerning the processing of information and General Terms and
personal data, insurance secrecy rules, Conditions so this document does not
complaint management information, contain their detailed descriptions.
distance marketing information and
e-contract rules are included in a
8 9CLIENT INFORMATION AND GENERAL TERMS AND CONDITIONS I. General INSURANCE terms and conditions
1. INSURER, POLICYHOLDER, INSURED and obligations conferred upon the agent, the declaration will come into and it is clear on the basis of the nature
PERSON AND INSURANCE AGENT contracting party shall pass to the insured force with respect to the insurer at the of the claimed insurance coverage or
person. In such a case, the policyholder moment when received by the insurer. the circumstances of the risk that an
The insurer and the insured person are universally individual risk assessment is needed for
liable to pay the insurance premium 2. CONCLUDING AN INSURANCE the acceptance of the offer.
The insurer is Allianz Hungária Zrt. due in the current insurance period. The CONTRACT
authorized to conduct insurance insured person entering into the contract If the policy issued by the insurer deviates
activity by the National Bank of shall be liable to cover the contracting 2.1. Rules for concluding an insurance from the policyholder’s offer and the
Hungary. party’s expenses arising from the contract, contract policyholder does not object to such
including premium payments. deviation without delay, the contract will
Registered office: 1087 Budapest, An insured contract is concluded upon be concluded according to the content of
Könyves Kálmán krt. 48-52. If the insured asset is financed, then the agreement of both parties. No contract the policy.
insurer will provide the service based is concluded if the insurer rejects the offer
Mailing address: 1368 Budapest, Pf. 191 on the relevant clause(s). within 15 days of the reception thereof. This provision applies to significant
deviations only provided that the insurer
The policyholder The insurance agent To conclude the insurance contract, the notifies the policyholder thereof in
policyholder is obliged to provide his/ writing upon delivery of the document
The policyholder is an entity making an The insurance agent is a person her e-mail address and mobile phone verifying the coverage.
offer to conclude an insurance contract cooperating in the conclusion of number, regardless of the method of
who is obliged to pay the insurance insurance contracts. Agents and communication. The Insurer ensures that If no such reminder is given, the contract
premium. multiple agents are tied insurance all customers with an e-mail address will be concluded in accordance with the
intermediaries while brokers are can view and download the documents content of the offer.
Contract may be concluded by any independent insurance intermediaries. related to the contract, including
person or entity interested in securing in particular, but not limited to, the The policyholder will be bound by the
the asset or concluding the contract to Tied insurance intermediaries do not insurance policy, premium notice/index offer for a period of fifteen days from the
the benefit of such interested person. receive any premiums. letter, due date notice, premium notice. time when it was made.
The insured Tied insurance intermediaries do not The insurer also sends notification (SMS) The contract will be concluded also if the
receive from the insurer any amount about the date of on-site investigation insurance company does not respond to
The insured person is entitled to the due to the customer. required for the risk assessment to the the offer within fifteen days of the time
insurer’s service unless otherwise mobile phone number provided by the of receipt thereof, provided that the offer
specified in the terms and conditions. Tied insurance intermediaries are only policyholder, or with the help of the was made on the insurance company’s
entitled to take over offers; they neither policyholder, by a pre-downloaded own standard offer sheet for the type
The insured person (if other than make contracts on behalf of the insurer mobile application. of policy in question, upon receipt of
the policyholder) may replace the nor manage legal declarations of the the relevant statutory information,
policyholder at any time based on a policyholder and the insured person. If the insured event occurs during the containing the tariffs applicable.
written declaration addressed to the time of risk assessment, the offer may
insurer. Consent of the insurer is not If the policyholder addresses its only be rejected by the issuer in the In this case the contract will be
required for entering into the contract. declaration related to the insurance event that it had expressly warned concluded – under the conditions
Upon entering into the contract the rights contract to an independent insurance about this possibility on the offer sheet contained in the offer – with retroactive
10 11CLIENT INFORMATION AND GENERAL TERMS AND CONDITIONS I. General INSURANCE terms and conditions
effect to the date on which the offer is The insurance contract can be concluded • premium payment method is direct The contract can also be concluded
received by the insurance company on by choosing the following contact and debit order, online credit card with a surcharge as a non-e-product
the day following the expiry of the risk communication methods: payment, bank transfer but still a contract based on electronic
assessment period. • as an e-product by default or • the frequency of premium payment is communication.
• as a non-e-product with a surcharge annually, semi-annually or quarterly, The policyholder, having provided his/
If the contract that has been concluded obligation and in which the method • the policyholder provides his/her valid her mobile phone number and e-mail
without the insurer’s explicit statement of communication between the e-mail address, capable of receiving address to the insurer, and agrees
deviates from the insurer’s general parties, according to the choice of the electronic notices, as well as his/her to communicate with the insurer
terms and conditions in any important contractor can be valid mobile phone number, capable electronically and also agrees that
circumstances, the insurer may propose – electronic communication of receiving text messages (SMS) the insurer may use such date to send
within 15 days of the conclusion of the (e-communication) or and phone calls for the electronic declarations and documents related
contract that the contract be amended – traditional (postal) communication. communication, and to the contract (including, in particular
according to the general terms and • the policyholder accept the Terms and but not limited to, the policy, invoices
conditions. If the policyholder does Depending on the chosen method of Conditions of Customer Portal. and according receipts, indexation
not accept the proposal or does not communication, the Insurer makes the information, notifications, notice of
respond within 15 days, the insurer documents related to the contract and The Customer Portal allows the termination, notice of cancellation), and
may terminate the contract with 30 the service available to the policyholder policyholder to view the details of use the mobile phone number and email
days’ notice period within 15 days of on the Allianz Customer Portal in his/her insurance contract within address provided by the policyholder to
receiving the rejection of the proposed case of e-product, while in case of the framework of the service, and to send notifications.
amendment. If the insurer proposes electronic communication or traditional perform the operations provided by The Allianz MyHome Insurance contract
to modifiy the offer because it is communication on the Allianz Message the Customer Portal, including online is qualified as an e-communicaton
not comply with the general terms Portal, of which the policyholder will be credit card payment, data modification, product if all the below conditions are
and conditions, the insurer will send notified via e-mail address provided by downloading and requesting documents met:
notification to the mobile phone him/her. related to contracts. • the policyholder and the payer of the
number provided by the policyholder In case of choosing e-product the insurer premium are the same
at the same time. Insurance contracts Rules of surcharges connecting to the will send statements and documents • premium payment method is direct
may be concluded at a distance, e.g. methods of communication and the related to the contract to the e-mail debit order, online credit card
over the internet or over the phone. In multiplier of the surcharges detailed in address provided by the policyholder payment, bank transfer
such a case, legal regulations on distant section 7.1.3. and to the Customer Portal account • the policyholder provides his/her valid
marketing will apply. (including, in particular but not limited e-mail address, capable of receiving
2.2.1. Rules of e-product to, the policy, invoices and according electronic notices, as well as his/her
If the contract has not been concluded The insurance contract can be concluded receipts, indexation information, valid mobile phone number, capable
in writing, the insurer will issue a policy as an e-product by default, which means notifications, notice of termination, notice of receiving text messages (SMS)
proving the insurance coverage. a Allianz MyHome insurance contract of cancellation). and phone calls for the electronic
based on electronic administration. The e-mail address and mobile phone communication.
2.2. Rules for communication of the The Allianz MyHome Insurance contract number of the e-product can be
parties, legal declarations, sending is qualified as an e-product if all the modified but cannot be deleted. 2.2.3. Common rules of e-product
electronic mail below conditions are met: and electronic communication
• the policyholder and the payer of the 2.2.2. Rules of electronic communication – (e-communication)
premium are the same e-communication
12 13CLIENT INFORMATION AND GENERAL TERMS AND CONDITIONS I. General INSURANCE terms and conditions
Any changes of e-mail addresses If the policyholder chooses traditional of e-product or agreement in electronic Supplement of Customer Information and
or mobile phone numbers must be (postal) communication, he/she is communication - in connection with the General Terms and Conditions’.
reported to the insurer within 8 days. The obliged to provide his/her valid e-mail contract will be deemed as received
insurer will not be liable for an losses or address, capable of receiving electronic at the time when the Insurer sent it in a 3. INCEPTION DATE OF THE POLICY
consequences arising from a failure to notices, and a valid mobile phone verifiable manner to the e-mail address
report such changes. number related to the policyholder’s provided by the policyholder or placed 3.1. When concluding an insurance
The insurer will not be liable for any person, capable of receiving text it on the Customer Portal and Allianz contract, the inception date of the
damage, or consequences arising messages (SMS) and phone calls, which Message Portal operated by the Insurer. policy will be:
from inaccuracy or incompleteness is necessary for communication between Parties can terminate a contract exclusively • the date indicated in the offer, or
of the electronic data provided by the parties and the provision of services. by mail, fax, personally at the customer • if no date is indicated, 0:00 a.m. on
the policyholder, for any errors or service or customer contact points or the day following the reception of the
malfunctioning arising at the e-mail A legal declaration related to the by electronic documents with at least a offer.
service provider of the policyholder or contract will be deemed as received high-level security electronic signature. The inception date of the policy will be
any problems resulting from the service if the document sent by post was not The termination will be accepted by the included in the policy issued by the insurer.
provider’s security settings or the settings delivered because the addressee did insurer if this declaration was made on
of the policyholder’s personal account, not receive it (‘not called for’, ‘unknown’, the Customer Portal by the policyholder. 3.2. The insurer will undertake coverage
or for any damage or detrimental legal ‘moved’) at the given address. In any such Please note that sending of data via for floods with a waiting period of 15
consequences arising therefrom. case, the date of receipt will be the fifth e-mail can be risky, considering that days. The period will commence at 0:00
The insurer will only accept a legal workday following the second attempt sending data in the body of or attached a.m. on the day following the reception
declaration sent by e-mail if it is received to deliver the document by post. to an e-mail is not considered safe. of the offer. The risk coverage of the
from an e-mail address connected to insurer will start at 0:00 a.m. on the 16th
the sender, previously reported to and 2.2.5. Handing over of legal declarations 2.2.6. Other rules of Customer Portal day following the reception of the offer.
recorded by the insurer. If a written form of legal declaration is Services of the Customer Portal The insurer will not require a waiting
required by law, the legal declaration operated by the insurer may only be period in cases where the policy comes
2.2.4. Rules of traditional (postal) will only be valid if it meets requirements used by registered users. The services into effect more than 15 days after the
communication: imposed on written documents by of the Customer Portal may be used reception of the offer.
The contract can also be concluded the Civil Code, i.e. it can be used to by the policyholder who provided his/
with a surcharge as a contract based on retrieve the full unaltered content of the her email address and password. The 4. DURATION OF THE CONTRACT,
traditional (postal) communication. declaration and to identify the person insurer will deem any declaration made ANNIVERSARY DATE AND INSURANCE
In this case, the insurer will send the who made the declaration, as well as the over the Customer Portal after login PERIOD
documents, information or statement time when the declaration was made. using the customer’s e-mail address and
related to the conclusion, management In all other cases, any declaration password as a declaration made by the 4.1. An insurance contract can be
and possible termination of the submitted to the insurer will only be valid policyholder. Further information about concluded for indefinite term.
insurance contract, the service request to if made in writing or sent by e-mail, fax or the rules for electronic communication,
the policyholder by post. electronically over the Customer Portal the Customer Portal and Allianz Message 4.2. The insurance anniversary date
The Insurer also places the above operated by the insurer, over www.allianz. Portal can be viewed at www.allianz. will be the first day of the month that
documents on the Allianz Message hu or using another permanent means, hu, in the Allianz Online Portal Solutions follows the start date of coverage. If
Portal, which the policyholder can view and if the insurer becomes aware of it. menu as well as in the document the risk coverage starts on the first day
after registration. The Insurer’s legal declaration sent entitled ‘Rules of Data Management and of a particular month, the anniversary
electronically (e-mail) - in case of choice date will fall on the same day.
14 15CLIENT INFORMATION AND GENERAL TERMS AND CONDITIONS I. General INSURANCE terms and conditions
Contract duration and the anniversary 5.5. If the policyholder indicates that B. Termination by notice coverage within 120 days of the date
date will be included in the insurance he/she does not accept the proposal of termination. The insurer will restore
contract. or if does not respond within 15 days Either party may terminate the the risk coverage under the terms and
of the reception thereof, the contract indefinite term insurance contract at conditions of the terminated contract
4.3. The insurance period will be one will terminate on the thirtieth day of least thirty days in advance, with effect provided that the overdue premium is
year. communication of such proposal if from the last day of the insurance paid.
the insurer warned the policyholder period, without specifying a reason.
5. CONTRACT MODIFICATION thereof when making the proposal. D. Mutual consent
C. Non-payment of the insurance
5.1. Upon mutual agreement, the 5.6. If the contract covers more premium The insurance contract may be
parties may change the term of the than one asset concurrently and the terminated by mutual consent at any
contract at any time. significant increase of risk applies to The insurance contract will be time as of the date of agreement.
some of them only, the insurer will not terminated with retroactive effect to the
5.2. In case of modification of the be able to exercise its rights set forth in due date of the premium if the insurer, 7. INSURANCE PREMIUM, PAYMENT OF
premium payment method and the above sections with respect to the also notifying about the consequences, PREMIUMS
frequency, the contract can be modified remaining assets. has reminded the policyholder in
by the day following the period covered writing to pay the premium, setting an 7.1. Determining the insurance premium
by the last premium under the frequency 6. TERMINATION OF THE INSURANCE additional thirty-day time limit, and the
of payment except in case of automatic CONTRACT extended time limit has expired without 7.1.1. The insurer will determine
transactions based on notifications via payment, unless the insurer enforces the the insurance premium for one year
electronic settlement system (GIRO) used The insurance contract will terminate by: claim for the premium in court without insurance period.
by the banks and saving banks. delay. Payment of premiums after the
A. Ceasing of the insurable interest contract terminated due to premium The insurer will determine the
5.3. Either party may initiate the and impossibility to perform non-payment will not render the premium based on the data provided
modification of the contract. If the other contract effective again. in the insurance offer or during the
party does not accept the modification If the insured event occurs, its occurrence modification of the contract, taking
proposal, the insurance contract will becomes impossible, or the insurable If only part of the due premium was among others the following factors into
remain in force with the original content. interest ceases before the insurance paid and the insurer reminded the consideration: sums insured, address
coverage becomes effective, the contract policyholder to pay the remaining part of place of risk coverage, permanent
5.4. If the insurer becomes aware of or the relevant part of it will be terminated. of the premium without success, having inhabitation, proprietary/lease right,
any significant circumstances related properly applied the rules applicable scope of insurance (immovable and/
to the contract or the changes thereof If the interest of protecting the insured in case of non-payment, the contract or movable assets), year of birth of the
after the conclusion of the contract and asset ceases (including any case will remain in force with the same policyholder, year of construction of
such circumstances result in significant of changing the ownership of the insurance amount for the period of time the main building.
increase of risk, the insurer will make insured asset) or occurrence of an corresponding to the premium paid.
a written proposal within 15 days of insured event becomes impossible The premium of Supplementary
becoming aware of that or terminate during the period of risk coverage, the If the contract was terminated due insurances are added to the premium
the contract with 30 days’ notice. contract or the relevant part of it will to continuous non-payment of the of Base insurance.
be terminated on the day of cession of premium, the policyholder may request
interest or becoming impossible. in writing that the insurer restore risk
16 17CLIENT INFORMATION AND GENERAL TERMS AND CONDITIONS I. General INSURANCE terms and conditions
The insurance premium may be affected
Name of Multiplier
by surcharges and discounts according Condition of eligibility for discount
discount of discount
to the following table.
Discount for The policyholder will be eligible for a Discount for duration if he undertakes not If 3 years of
duration to terminate the policy within the selected period of time by either not paying duration is
the premium or willingly terminating it upon its anniversary. selected: 0.95
7.1.2. Discounts The policyholder may select the duration of 3, 4 or 5 years.
If 4 years of
The detailed terms and conditions of the Discount for duration will be included in duration is
Chapter VI. Contractual Clauses. selected: 0.92
Name of Multiplier
Condition of eligibility for discount
discount of discount If 5 years of
duration is
Partner discount 1. In the case of concluding a new home insurance contract 0.9
selected: 0.90
Upon concluding a home insurance contract (hereinafter home insurance
contract) in accordance with these terms and conditions, the policyholder Promotion Discount announced by the insurer for a specific period of time, sales channel(s)
provides, at the insurer’s request, the number of existing vehicle or life insurance and/or group of customers, the terms and conditions of which will be provided
contract with Allianz Hungária Zrt.* , than the home insurance contract becomes by the insurer individually in each case.
eligible for Partner Discount. The insurer may request from the policyholder the
policy number on which the discount is based, until the following 15th day the Sales discount A business policy discount may be provided from the annual premium of the
offer made for the home insurance contract, but no later than the day the policy product upon the conclusion of the contract.
is issued.
* In the event that the home insurance policy is concluded with a forward
inception date, then the vehicle or life insurance contract will be force at the
inception date of the home insurance policy to be eligible for Partner discount. 7.1.3. Surcharges
2. In the case of an existing home insurance policy
In the event that the policyholder of home insurance contract in force wishes Name of Multiplier
Condition of applying surcharge
to apply for the Partner discount, then they will provide the policy number of surcharge of surcharge
their permanent vehicle or life insurance contract existing and in force at Allianz
Hungária Zrt. Surcharge The insurer will apply a surcharge in the event that the premium of the given Monthly 1.05
for premium home insurance contract is paid monthly, quarterly or semi-annually.
3. A further condition of eligibility for the Partner discount in both cases (1 and 2) payment Quarterly 1.03
is that the policyholder of the additional Allianz insurance meeting the above frequency
terms and conditions and founding the basis for the Partner discount will be Semi-annually 1.02
the insured party of the home insurance policy or a relative of the insured party
Surcharge for The insurer will apply a surcharge in the event that the method of communication E-communication
permanently living at the same household in the place of risk coverage or a close
not choosing chosen by the policyholder is e-communication or traditional communication 1.01
relative of the insured party permanently living at the place of risk coverage but
e-product instead of e-product.
not in the same household. Traditional
4. Only one Partner discount can be valid at the same time as one home communication 1.05
insurance policy. An insurance contract can only be used as the basis of Partner
discount for one home insurance policy at the same time.
The discount and the surcharge is
applied by multiplication of the
discount/surcharge multiplier with the
basic insurance premium shown on the
offer. In case of application of several
different discounts or surcharges, the
insurance premium is multiplied by all
applicable multipliers.
18 19CLIENT INFORMATION AND GENERAL TERMS AND CONDITIONS I. General INSURANCE terms and conditions
7.2. Minimum premium the premium payment method. There The insurer will be entitled to receive the insurer on the basis of realistic
are opportunities for paying in advance the premium for the entire duration of data. The insurer will determine the
The insurer will determine a minimum on our Online Premium Payment page the risk coverage. recommended sum insured according
premium for the entire contract available from www.allianz.hu website, to the usable floor area of the insured
amounting to HUF 8,000 (eight at our insurance agents, or at our 8. SUM INSURED, UNDERINSURANCE, building. If the usable floor area
thousand forints) per insurance period customer contact points, and also in our CONCURRENT INSURANCE, determined by the policyholder is
at the time of publishing the present bank partner’s branches through POS OVERINSURANCE not correct, the insurer will examine
Client Information and General terminal. underinsurance even if the sum
Terms and Conditions. The premium The insurer will consider the advance 8.1. Sum insured insured is equal or higher than the sum
determined for the insurance period payment as an insurance premium in recommended by the insurer.
together with the surcharges and case of concluding the contract, in case The sum insured is the upper limit of
discounts will not be lower than the of rejection the offer the insurer will service provided by the insurer. 8.3. The sum insured relevant to
minimum premium at the time of pay the advance payment back to the a given insurance period will be
concluding the contract or any later policyholder. The sum insured will be determined by decreased by the amount paid due
modification thereof. The first insurance premium will be the policyholder based on reconstruction to an insured event occurring in the
due when the contract is concluded, cost or repurchase value of the insured same insurance period unless the
No discount for duration will apply if and subsequent premiums will be asset(s) in new condition. Insurance may policyholder completed the premium
the insurance premium payable for the due on the first day of the insurance also be concluded with a sum insured as payment as appropriate. The insurer
insurance period equals the minimum period which the premium covers. recommended by the insurer. may apply this legal consequence
premium. The first premium, monthly, quarterly, if they notified the policyholder
semi-annual or annual premium in 8.2. Underinsurance thereof no later than at the time
If, due to a modification initiated by accordance with the chosen frequency, of providing the insurance service
the policyholder or the insured person will be payable upon the first payment An asset is underinsured if the sum and communicated the amount of
resulting in a decrease of the premium, date. If inception date is earlier than insured valid at the moment of an premium for maintaining the amount
the insurance premium payable for the insurance anniversary, then the insured event is lower than the of insurance coverage.
the insurance period fails to reach the premium for the period between these reconstruction cost or repurchase value
minimum premium, then the minimum two dates will be payable upon the of the insured assets in new condition. If the contracting party does not
premium will apply. first payment date as well. exercise the right to maintaining the
In case of underinsurance, the insurer amount of insurance coverage, the
7.3. Premium payment The policyholder is entitled for a will provide insurance service based contract will remain in force with the
deferred payment of the first premium. on the ratio of the sum insured to the sum insured decreased by the amount
7.3.1. The policyholder may choose to The payment date of the deferred reconstruction cost or repurchase value paid out in the current insurance
pay premiums monthly, quarterly, semi- premium will be indicated in the offer. of the insured asset(s) in new condition. period.
annually or annually.
If circumstances entitling to discount or The insurer will not provide the service 8.4. Concurrent insurance
7.3.2. The policyholder can pay the the surcharge cease to exist, the premium according to the proportionate ratio to
insurance first premium as an advance increased by the lost discount or by the the Building and Household category 8.4.1. If the same interst is insured by
payment simultaneously with making applicable surcharge will be paid from of assets if the sum insured set forth more than one insurance company
the offer or until the time of concluding the date the given change is recorded in the insurance contract equals or independently, the insured person
the contract by credit card regardless of by the insurer. exceeds the sum recommended by shall have the right to submit his/her
20 21CLIENT INFORMATION AND GENERAL TERMS AND CONDITIONS I. General INSURANCE terms and conditions
claim to one or more of such insurance 9. RULES OF INDEXATION, OTHER sum insured and insurance premium, cases and to the extent specified in
companies. MODIFICATIONS OF THE CONTRACT he/she can terminate it anytime Deductibles chapter of the Special
INITIATED AT THE ANNIVERSARY in writing on 30 days’ notice with Terms and Conditions. However, the
8.4.2. The insurance company to which the effective date at the end of the insurer will not deduct any deductibles
a claim is submitted shall be liable to 9.1. The insurer will index the amounts insurance period. if the service is provided based on
make a settlement payment under and insurance premium applicable to Liability insurance or Assistance
the terms and conditions fixed in the the next insurance period regardless 9.6. The reason for changing the insurance.
document verifying insurance cover of the frequency of claims, based on premium of Assistance insurance
and up to the sum insured as specified changes of the price level. by the insurer may be given by the 11. OBLIGATIONS OF CONTRACTING
therein, while reserving the right to circumstance if the consumer price PARTIES
lodge a claim for compensation 9.2. The adjusted sum insured will be index for June with reference to the
relating to the other insurance the previous sum insured multiplied same month of the previous year, 11.A. Obligations of the policyholder
companies. by the index. The index will be the published by the KSH exceeds 3%. and the insured person
June consumer price index published In such case the Assistance insurance
8.4.3. Under the claim referred to in by the Hungarian Central Statistical premium will be changed at the time a ) Obligation to notify
Subsection 8.4.2. for compensation, the Office (KSH) for the same month in the and at the rate of indexation of the
insurance companies shall cover the previous year. The insurer may depart sums insured for the insured assets. If the policyholder and the insured
claims paid jointly subject to the terms from this index by 5 percentage points. person are not the same entity, the
and conditions and in proportion to The insurer will use the index value 9.7. Concurrently with the above policyholder must notify the insured
the amounts of coverage according from 1st January until 31st December modifications of premium, the insurer person of the declarations made to
to which the individual insurance of the year following the year in which may also modify the premium in case the policyholder, and changes made
companies would be liable to the it is determined. Changes to the sum of changes of legal regulations and to the contract until the occurrence of
insured person. insured are followed by proportionate the regulatory environment if such the insured event or the entry of the
changes in the insurance premium. changes directly affect the insurer’s insured person.
8.5. Overinsurance activities, operating conditions and the
9.3. Furthermore, the insurer will notify public charges related to its activities. b ) Obligation to disclose and report
The sum insured may not exceed the policyholder in writing on the changes
the value of the insured asset. Any indexation of the sum insured and Provisions set forth in Sections 9.3.
agreement on the sum insured the insurance premium, specific index and 9.5. will apply to the insurer’s Upon signing the contract, the
exceeding the value of the insured applied and the new sum insured and notification duty and the policyholder’s policyholder is required to truthfully
asset will be void and the premium will insurance premium not later than 60 right of termination. disclose to the insurer all circumstances
be reduced accordingly. The insurer days before the insurance anniversary. that the policyholder is or must be
will pay back the overinsured portion 10. DEDUCTIBLE aware of, that are material in terms of
of the premium to the policyholder. 9.4. The insurer will round the indexed risk assumption, and that the insurer
Despite this provision, insurance sum insured and insurance premium Insurance contracts can be concluded inquired about.
contracts can be concluded for an to thousand forints and whole forints, with or without deductibles.
expected value of an asset or for a respectively. The policyholder will meet this
value of restoring or procuring the If a contract was concluded with obligation to disclose by truthfully
asset in a new condition. 9.5. If the policyholder does not wish to deductibles, then the insured person answering the insurer’s written
keep up the contract with the indexed will bear part of damage in the questions. Leaving the questions
22 23CLIENT INFORMATION AND GENERAL TERMS AND CONDITIONS I. General INSURANCE terms and conditions
unanswered will not constitute a damage as normally be expected in report including the circumstances, the insurer will be released from their
breach of this obligation. the given situation. time, location, damaged assets and obligation to perform.
estimated damage.
The policyholder or the insured person c / 1. Having detected damage they Obligation to preserve conditions
must report a change of any circumstance must immediately d /2. Documents verifying the occurrence
indicated in the offer within 15 days. • call the fire department/disaster of damage and can be requested by the d / 5. The policyholder or the insured
management in case of fire and insurer to establish the extent of services person may only change the condition
In case of breaching the obligation to explosion, will be enclosed to the report during of a damaged asset only to the extent
disclose and the obligation to report • report a criminal offence to the the loss settlement process pursuant to required to mitigate damage until the
changes, the insurer will not be obliged police and describe stolen or section 11.e) and the Special Terms and loss settlement process begins, but
to perform unless the policyholder or damaged assets in an itemized and Conditions. All necessary information will maximum 5 workdays of reporting
the insured person demonstrate that a identifiable manner. be provided to the insurer. Reviewing the damage. If, due to changes exceeding
concealed or unreported circumstance content of the report and checking the the allowed extent, it is impossible
had been known to the insurer at the c / 2. If the purpose of the property information will be allowed for the insurer. to clarify the circumstances that are
time of concluding the contract or that is temporary use, recreation or significant for the assessment of the
it did not contribute to the occurrence occasional short-term stay rather d /3. In order to use the service of the insurer’s payment obligation, the
of the insured event. than permanent inhabitation, the insurer, the insured person / injured insurer will be released from their
policyholder (insured person) must / injured party (hereinafter: party) is obligation to perform.
If the contract covers several assets or • drain water, heating and cooling entitled to prove the insured event,
persons and the obligation to disclose systems at the property, and close damages, costs or non-material If the insurer does not initiate a loss
or the obligation to report changes is the main valve of the pipes, or damage by any means and documents settlement process within 5 workdays
breached only with respect to some • leave their heating on low in accordance with the general rules of receiving the report, the insured
of those assets or persons, then the to avoid frozen pipes. of proof. In the case of a document person can take measures to restore
insurer will not be able to allege the attached to the insurer, the party must the damaged asset except if the
breach of the obligation of disclosure d ) Obligation to report claim and ensure that it contains only personal insurer was unable to survey damage
and notification of changes with preserve conditions data in support of the claim for damages for reasons attributable to the insured
respect to the remaining assets or or services (for example, in probate person. Nevertheless, parts and
persons. Both the insured person and The insured person will have to prove proceedings, contains only the personal equipment not used or discarded must
the policyholder are obliged to disclose the occurrence and amount of damage. data of the insurer entitled to provide be preserved by the insured person in
and report changes. Neither may rely services; or in case of a court decision, an unchanged condition for additional
on the other party reporting to the Obligation to report damage does not contain the personal data 30 days.
insurer if they are aware of a particular of witnesses). To this end, the party is
circumstance and therefore obliged to d / 1. Any damage must be reported obliged to uncover or delete personal e ) Documents can be requested
disclose and report. to the insurer within two workdays of data in the document that does not to report damage and perform
becoming aware thereof using the affect the insurer’s service obligation. service
c ) Obligation to prevent and mitigate insurer’s website (www.allianz.hu),
damage hotline (+36 (1/20/30/70) 421-1-421) d / 4. If the policyholder or the insured • service claim specifying the amount
in writing or in person at the Allianz person fails to meet their obligation to and supported with data;
The policyholder and the insured Customer Service Points. Damage report damage and, consequently, the • detailed description of damage;
person must prevent and mitigate must be accurately summarised in a actual circumstances become obscure, place, time and manner of the
24 25CLIENT INFORMATION AND GENERAL TERMS AND CONDITIONS I. General INSURANCE terms and conditions
occurrence; name, address, contact service from any other person • report by a certified chimney sweep • declaration by the perpetrator on
of the person potentially responsible (insurer or perpetrator) in relation expert; taking responsibility;
for the occurrence; with the given insured event; • police charge records; • verification and receipts of mitigation
• name, date of birth, mother’s name, • document verifying premium • police on-site investigation records; of damage and emergency
home address, phone number, email payment (if the insurer has not • decision suspending or closing police (firefighting, rescue, demolition,
address of the insured person/injured received the premium); investigation; clearing and disposing of debris,
party/party suffering harm, name, • quotes for reconstruction and • itemised list of movables; construction of a temporary roof)
phone number and email address of repurchase value or an invoice • report by a structural engineer expert; and planning and official permitting
a contact person; verifying the cost of restoration if • certification of a natural gas supplier; costs;
• name, registered office, identification damage has been restored; • permits and official documents • death certificate;
number, tax number of non-natural • records of assets of a business proving conformity of pressure vessels; • documents supporting the reason for
person insured party/injured party, association, inventory sheets, • in case of damage due to induction reporting damage with a delay;
name, phone number and email individual tangible asset record impact of lightning and short circuit, • employer certificate in case of loss of
address of a contact person; sheets, stock invoices; verification or an expert report of the income and tax certificate in case of
• instrument proving existence of a • data processing declarations; service that the damage was caused a business entity;
registered civil union or a private • VAT refund declaration of the insured by lightning induction arising from • animal vaccination certificate;
document providing full evidence of person including the VAT number/tax the secondary impact of the lightning • certification of hospital in-patient
civil union; identification number; and whether or not the defect can treatment;
• bank account number of the insured • quotes, invoices, warranty cards, be repaired; invoice for the repair in • medical documentation certifying
person/injured party/party suffering expert reports (indicating a size, case the defect is repairable; the extent of permanent health
harm; material, working fee and quantity); • certification of a competent damage;
• authorization (to report damage, to • photos of damage/restoration of local authority that the property • certification of the costs to block/
loss settlement, payment of damage); buildings and structures; as uninhabitable; temporary replace payment cards and official
• documents verifying the asset value • building permit documentation; accommodation rent certificate; documents issued by a bank/
(invoice, contract); • copy of a map in the land registry • document proving the date of last government office;
• verification of insurable interest; office; maintenance; • certification of water consumption
a document verifying the title of • in case of an insured person/injured • soil mechanics expert report; (invoice, official certificate);
possession in case of third-party party/party suffering harm who • draft or original floor plan of the • keys of bicycle lock(s), remains of
assets, e.g. sale and purchase is under age or under custody, property; bicycle lock(s), invoice of bicycle
agreement; real estate register documents proving authorization of • driving licence of the person driving lock(s) used to secure;
document ; rental, holding, leasing, the parent/custodian to represent the the vehicle; registration certificate of • witness declaration;
loan, lending arrangement ; free use; minor child/person under custody; the vehicle; temporary registration • forensic expert report;
verification of handover for repair; • articles of incorporation of a certificate of the vehicle; • expert report issued by medical
name of the asset owner in case of condominium association, charter of • photo, rough draft, valuation of the experts or medical expert boards;
third-party assets; a housing cooperatives; assets; • declaration of the consent of the
• declaration of the insured person • request for urgent advance payment; • certificate by a remote monitoring injured party to data request;
whether they received any amount, • certificate of a disaster management service provider that the remote • decisions related to meditation
service (compensation for damage authority; monitoring system/device were proceedings;
or monetary or assistance insurance • fire inspection records; operable and in operation; • certificate of disassembly;
• notarial act;
26 27CLIENT INFORMATION AND GENERAL TERMS AND CONDITIONS I. General INSURANCE terms and conditions
• contract of sole trader or agency; • documents related to the registration 11.B. Obligations of the insurer extend to the service limit for insured
• labour contract, temporary worker or cancellation of proprietary right events and the partial limit valid at the
records; (e.g. documents issued by an official a ) Obligation to inform time of an insured event.
• certificate/declaration of authority, Land registry office);
employment or unemployment; • inheritance certificate The insurer will provide written information b / 3. In connection with its obligation
• sole trader’s licence; under Paragraph (1), Article 152 of the Act arising from an insurance contract,
• small-scale producer’s licence; In addition to the above, the insured on Insurance before the conclusion of the the insurer may undertake to pay VAT
• court decision confirming company person will be entitled to verify insurance contract to the party wishing to after the value of services subject to
registration; damage and costs under the general conclude the contract. The obligation to VAT (material, repair and restoration
• certification of a competent authority rules of evidencing. inform will also apply to changes in the cost) required to restore the condition
to change the name of a public reported data during the contract under preceding the insured event or to
space or property number; Special terms and conditions of certain Paragraph (5), Article 152 of the Act on eliminate consequences of damage
• tax card; supplementary insurances may request Insurance. occurred, or pay such amount to
• mileage record; additional documents to claim damage. the person entitled to the insurance
• waybill, consignment note; b ) Obligation to provide service service only based on invoices where
The insurer may not make service the amount of value added tax is
Documents clarifying proprietary providing conditional on the final b / 1. If the insured event specified in the indicated or from which the amount
rights and certifying eligibility for termination of an ongoing criminal or special insurance conditions occurs, the thereof can be calculated provided
service/compensation for damage; infringement proceeding. insurer will provide the service specified that the eligible person cannot
• declaration or authorisation of a in the special insurance conditions. reclaim VAT.
mortgagee by a financial institution f ) Obligation to pay premium
or an employer; The insurer will determine the b / 4. If damaging events or factors
• final official decision, court decision f / 1. The policyholder must pay to the indemnity amount on the basis of other than the insured event also
or auction document resulting in insurer the premium for the entire risk • the contents of a damage claim, contributed to the occurrence
the acquisition of property (e.g. coverage period. • documents requested by the insurer of damage, the insurer will only
expropriation order); under the terms and conditions and compensate for that part of damage
• final grant of probate; f / 2. Obligation to pay premium in submitted by the insured party and, that resulted from the insured event.
• certification of proprietary rights (real case of contract termination: • in case of on-site investigation,
estate register document , address If insured event occurs and the documents related to such b / 5. Insurer shall prepare claims
card, sale and purchase contract); contract is terminated, the insurer will investigation. handling information for losses listed
• vehicle registration card, operator be entitled to receive the premium for under Part A) of Annex 1 of Act on
document or contract; the entire insurance period. In other b / 2. The sum insured valid at the time Insurance and shall make it available
• procurement invoice, procurement cases of termination of the contract of the insured event is the upper limit of on its website at all times.
voucher, e.g. receipt; the insurer will be entitled to receive service provided by the insurer.
• rental or leasing contract; the premium until the end of risk The claims handling information shall,
• loan contract, gift deed; coverage thereof. If more premium If there is a service limit exists for in particular, contain the following:
• rent or lease contract of real estate; was paid than the prorated amount, insured events and also a partial limit a) claims reporting procedures
• contract of assignment; the insurer shall refund such excess within that specified in the insurance available;
• specimen signature; premium. Terms and Conditions, the insurer’s b) settlement rules and deadlines;
obligation to provide service will
28 29CLIENT INFORMATION AND GENERAL TERMS AND CONDITIONS I. General INSURANCE terms and conditions
c) potential ways of settlement b / 6. The insurer will provide 12. EXEMPTION c ) any damage caused by rebellion,
of claims and loss adjustment, information on the general documents strike, total or partial stoppage, civil
including where a settlement is necessary for the settlement of the 12.1. The insurer will be released from disobedience, civil riot, workplace
reached by agreement. reported damage in the individual its payment liability if it proves that riot, sabotage or any other event or
Claim Tracker application sent after the damage was unlawfully reason resulting in a declaration of
Insurers are required, within fifteen damage report, or by letter or e-mail, • caused by the policyholder or the a state of war, state of emergency,
days of receipt of documents which within 10 working days of the damage insured person, any family member d ) any damage caused by an act of
are deemed essential for settlement, report. If these are not sufficient to living in their household, any terrorism, and direct or indirect
or failing this within one month of the assess the claim, the insurer shall managing partner or any employee, relation to terrorism, preventive
date when the injured party presented provide additional information within member or agent working in a measures against terrorism,
his claim for compensation, to: 15 days after the processing of the position specified in the General e ) any damage caused by an
a) make a reasoned offer of received and available data and Terms and Conditions; or, explosion of fissile materials,
compensation to the person information. • a chief executive of the insured nuclear reaction, nuclear explosion,
entitled to insurance benefits legal entity specified in the General radiation, electromagnetic field
in cases where the obligation b / 7. If the policyholder pays the Terms and Conditions or a member, or electromagnetic radiation (e.g.
of settlement and the extent of premium by direct debit order and employee or an agent thereof entitled mobile phone) or radioactive
benefits have been quantified the policyholder is the claimant, to manage the insured assets pollution irrespectively of whether
separately for each claim (including then insurer will transfer the service deliberately or by gross negligence. or not damage incurred was caused
information as to interest); or amounts to the bank account by events qualified as insured
b) provide a reasoned reply to the registered at the time of the damage 12.2. These provisions will also apply in events in the insurance contract,
person entitled to insurance if not requested otherwise by the case of violation of damage prevention f ) any damage related to asbestos,
benefits to the points made in the policyholder. In lack of the above and mitigation liability. g) any damage related to the
claim for benefits in cases where conditions the insurer will perform its production and distribution of
the obligation of settlement is service according to the declaration 12.3. Exemption rules will not apply to genetically modified products; any
denied or has not been clearly made by the person entitled to the Liability insurance. damage related to the production,
determined, or the benefits have insurance service during the claim distribution, storage or qualification
not been fully quantified. settlement proceedings; to his/her 13. GENERAL EXCLUSIONS of pyrotechnic materials, explosive
bank account or home address. materials, weapons and ammunition;
Having regard to the loss referred to in The insurer’s obligation to cover will h ) any damage caused by any kind
first paragraph of Section b/5., where b / 8. The service of the insurer will not include of tobacco or tobacco industry
the insurer offers to redeem annuities be due within 15 days of the report a ) any damage caused by war, invasion, products except for damage arising
in a single payment, the insurance of a claim. If a person eligible for the acts of war (irrespective of whether from the application of medicinal
company shall at the same time service of the insurer presents any the war was officially declared or products containing nicotine,
provide information about the present certifying documents, the deadline will not), civil war, counter-revolution, i ) any damage caused by
value of the principal amount of the apply from the day when the insurer revolution, military or civil revolt, environment pollution or the use of
redemption value of the annuity, and receives the last document from the martial law, actual or attempted the environment,
the amount of redemption thus offered documents included in the information violent takeover of power, j ) any damage related to
may not be lower than such value. referred to in Section b/6. b ) any damage caused by permanent nanotechnology,
or temporary official limitation of k ) if a part or component identical to
proprietary rights for public interest, the original is no longer available
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