Information Services Recruitment Pack - Corporate Systems Manager
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Information Services Recruitment Pack – Corporate Systems Manager
Overall Edinburgh Napier University has
Edinburgh Napier University more than 20,000 students from
Edinburgh Napier is the #1 modern university in Scotland. We create and
support personalised learning and research opportunities for students, staff
over 130 countries
and partners that nurture talent, create knowledge and shape communities
around the world. 95% graduate employability rate
We trace our origins to the opening of Napier Technical College in 1964, built
around John Napier’s 16th Century tower house (which is still in use by the
#1 in Edinburgh for Student
university today, celebrated its 500th birthday in 2014). Following the 1992 Satisfaction
Higher Education (Scotland) Act, Napier Polytechnic became Edinburgh
Napier University in 2009 to more clearly associate itself with the city. #1 in Scotland for environmental
Today, Edinburgh Napier is a university with a reputation and impact that sustainability
We have supported more than 500
stretches far beyond our shores. Our transnational education programmes
(TNE) make us the largest UK higher education provider in Hong Kong. With
strong industry links and an outstanding body of research – more than half of student start-up companies
which is rated as world-leading or internationally excellent – we are an
increasingly prominent member of the global community.
For tomorrow we have bold ambitions expressed through the following
strategic themes – building careers, growing networks, advancing knowledge
and sustainable growth. We aim to attract staff, students, researchers and
partners with the skills, knowledge, expertise and potential to deliver high
quality education, advice and research. In short, we aim to make a positive
impact on society and the communities we serve and shape their sustainable
development.
Join us and you’ll find that we support ambition, recognise achievement and
encourage innovation in every one of our people. Working at Edinburgh
Napier is beyond a job, it’s a future full of progression and reward.
Information Services
The Information Services (IS) department is one of the largest
professional services within the university, responsible for the
provision of technology systems and library services which support
our 20,000 Students and 1500 academic and professional service
staff. We are well regarded by both colleagues and students for the
wide variety of services provided and, importantly, the collegiate and
professional way in which they are delivered. The last two years has
demonstrated the resilience and dedication of the IS Team, a team
that is greater than the sum of its parts.
Our culture of personal growth, coupled with our flexible, innovative
and holistic learning environment, enables employees to shape their
development and flourish in their careers.
We want our employees to have fulfilling careers and feel part of a
collaborative, supportive, outward looking and externally connected
community - creating, sharing and applying knowledge to positively
impact individuals and society through teaching, research, enterprise
and practice.
Find out why you should
join the team by clicking
this video
The Opportunity Corporate Systems Manager Role Summary The Corporate Systems Team is responsible for maintaining and developing the University’s core systems that enable the University to operate as a Business, namely Finance, Human Resources, Property and Facilities. As part of the IS Extended Leadership team, the role holder will work with colleagues across the University to ensure the Corporate systems meet the University’s strategic, tactical and operational requirements. They will maintain and improve the systems in order to achieve high levels of service availability, efficiencies and improve the accuracy of data, acting as a trusted advisor to the Systems and Data Owners along with key stakeholders. The role holder will be responsible for working with partners and end users to plan all aspects of the team’s activities, including business as usual tasks, projects and the helpdesk, and developing the team’s skills to meet the future needs of the University. They will influence product roadmaps that align to the University’s strategy. This role has line management responsibility for up to six people.
Corporate Systems Manager
Main Duties and Responsibilities
• Provide collaborative leadership to the Corporate Systems team building a
culture of continuous improvement. • Own all Corporate systems vendor relationships, including leading regular service
reviews, and represent the University’s interest in discussions with suppliers in
• Manage and prioritise day-to-day activities, including the helpdesk, planned relation to key Corporate system issues.
events and improvement initiatives.
• In conjunction with colleagues in Procurement, produce tenders and specification for
• Own the Corporate systems roadmap in order to lead the effective Corporate systems.
development, integration, operation and enhancement of the Universities
Corporate systems to meet the current and future needs of the University. • Represent the University on Sector Groups, Committees and at Events, and be well
informed of sector developments.
• Provide advice and guidance to business owners that improve the services
offered and processes that are underpinned by the Corporate systems, • Contribute to the University’s business planning and budgeting activities, liaising with
ensuring risks are visible and being appropriately managed, and advise them all key stakeholders on their plans to ensure they align with the IS business plan in
on control weaknesses identified. relation to Corporate systems.
• Liaise and collaborate with key stakeholders across the University to prioritise • Ensure Corporate systems and the team’s processes are documented and
and deliver development activities. maintained.
• Manage and deliver projects on time, in budget and on scope by using the • Implement and maintain a training function in collaboration with stakeholders to
formal project management methodology. improve the effective use of Corporate systems and data quality, including
documentation, scheduled training and training records.
• Maintain a resource plan for all activities undertaken by the team, including
the provision of resources to support the delivery of University-wide projects, • Drive customer service excellence within the Corporate systems team. Actively seek
ensuring that the capacity and capability of the team will meet demand. and collate customer feedback and create an action plan for continuous service
improvement.
• Provide effective people management for the team, including performance
management, career and personal development, training and knowledge
transfer.
Person Specification
Essential Desirable
Essential
ESSENTIAL
Essential Desirable
DESIRABLE
Desirable
EDUCATION / QUALIFICATIONS
• Relevant degree or postgraduate qualification in a related IT or Business Management
A
field.
• ITIL Foundation Certification A
SKILLS / EXPERIENCE
• Demonstrable experience in a management role within an Information Services or similar
A
department
• Proven track-record of successfully implementing systems and business process changes
to meet regulatory or business requirements, with a commitment to continuous service A
improvement
• Ability to adapt to differing customer needs and present complex technical solutions to a
A
non-technical audience
• Ability to build strong relationships and work effectively with other teams to help deliver key
A
projects and improvements
• Ability to troubleshoot and resolve technical issues A
• Experience of leading, managing and motivating staff and leading cultural change A
• Excellent organisational skills
A
• Experience in successful delivery of projects A
• Evidence a logical and methodical approach to achieving tasks and objectives, including A
ability to prioritise tasks and manage own time
Organisation Chart
Claire Taylor
Director of IS
Head of
Head of Library Head of Executive
Head of PMO Infrastructure &
Services Applications Assistant
Operations
Business Information & Student Lifecyle Network,
Change Operations Service Security & Data
Consultants Manager Manager Centre Manager
Learning & Data &
IS Digital Research Reporting Client Services
Officer Services Service Manager
Manager Manager
Learning Corporate
Project Support Technology Systems IT Service
Officers Support Service Manager
Manager Manager
Learning &
Collaboration
Service
Manager AV & Learning
Service Desk Spaces
Manager Manager
Diversity, Purpose & Values
:
Equality and diversity
We want to be recognised as a University that acts with
respect and integrity and to create an environment
Purpose & Strategy where everyone involved feels proud, confident,
challenged and supported. This continues in the IS
Our purpose is to deliver high quality education and department where we promote diversity amongst the
research to add value to the social, cultural and economic staff community.
capital of the communities we serve and shape their
development. We want to be recognised as a University that Our equality reports provide information on staff and
acts with respect and integrity and creates an environment student diversity and our commitment to creating a
where everyone involved feels proud, confident, challenged culture of inclusion at Edinburgh Napier University.
and supported. Building on the success of Strategy 2020, More of which can be found here:
our new strategy, Shaping our Future: Driving https://www.napier.ac.uk/about-us/university-
Distinctiveness, incorporates three new strategic objectives governance/equality-and-diversity-information
along with a commitment to growing sustainably.
Our Values
• Professional
• Ambitious
• Innovative
• Inclusive
Benefits
Working with Edinburgh Napier University offers much more than a salary. All staff are
encouraged and supported in their career development, with opportunities to take on
new challenges, develop new capabilities and realise your professional potential.
Continued professional Employee Assistance
development support Excellent holidays:
up to 46 days
Career average pension Flexible working options
Your future: scheme
Lifestyle: Cycle to work scheme
Death in service benefit for Discounted Gym
pension scheme members Discounted Shopping
Discounted Travel
Peace of Mind: Discounted private
healthcare Savings:
How to apply
▪ If you are interested in this role, please forward your CV with full salary details to
atifhussain@hamiltonforth.com
▪ First stage interviews will be conducted by retained consultant, Atif Hussain at
Hamilton Forth.
▪ Further interviews will be with a panel from Edinburgh Napier University.
▪ Candidates will also have the opportunity to have a tour of the campus.
▪ Please note all third party applications will be forwarded to Hamilton Forth.
Atif Hussain, CIO Services
T: 07850 770 142
E: atifhussain@hamiltonforth.comE: atifhussain@hamiltonforth.com
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