IMPACT REPORT 2020 SUPPORTED BY - Lightning Lab GovTech
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JONNIE HADDON LIGHTNING LAB GOVTECH PROGRAMME DIRECTOR GOVERNMENTS ARE FACED WITH INCREASINGLY COMPLEX PROBLEMS. THEY NEED A PROCESS TO PUT CITIZENS AT THE CENTRE OF PROBLEM- SOLVING TO ENSURE SOLUTIONS IMPLEMENTED ADDRESS THE CORE NEED OF CITIZENS. Currently governments make decisions about solutions (e.g. a new product or service) having done a limited amount of experimentation and validation with the end user. This means they lack evidence that the solution will deliver the desired outcomes, increasing the risk. For this reason, citizens often end up with a product or service that Watch the Lightning Lab GovTech 2019 overview video does not meet their core need. Lightning Lab GovTech takes a different route. The time-boxed programme takes a cohort of 10-12 projects from across the public sector through a six-stage ‘sprint’ process to truly understand the problem. They validate a concept with users and funders and co-create a fit-for-purpose solution through experimentation and iteration. This is all designed to ensure that the solution creates the desired outcomes. The project teams also plan how to scale their solution to maximise impact, often enabled by technology, before creating an investment case plan to ensure the financial viability of the project. GOT A PROJECT IN LLGovTech is about better serving citizens by MIND FOR 2020? creating a more trusted, inclusive and sustainable LIGHTNING LAB GOVTECH IS POWERED BY public sector. As a globally unique accelerator PUBLIC SERVANTS WHO ARE LEADERS OF programme, it provides an opportunity for local INNOVATION AND WILLING TO TRY NEW and central government agencies from NZ and WAYS OF WORKING. abroad, to tackle some of the world’s biggest and most urgent public sector issues. If you or your agency has a complex problem that needs to be solved, we want to hear from you as The programme would not be possible without the we begin selecting a new cohort of projects. support of our sponsors. Having private partners offer their expertise to the teams throughout JONNIE.HADDON@LIGHTNINGLAB.CO.NZ the programme is invaluable. We thank our core sponsor Spark for making the programme a reality. LLGOVTECH.CO.NZ #LLGOVTECH 2
GOVTECH WORKS SINCE 2015, CREATIVE HQ HAS BEEN Our project outcomes align closely with the FACILITATING HIGH IMPACT GOVTECH Government’s framework for measuring wellbeing. PROGRAMMES THAT FOCUS ON THE BIG ISSUES Each of the projects from 2018 and 2019 contribute FACING NEW ZEALAND’S PUBLIC SECTOR. to outcomes in at least two of the Stats NZ Wellbeing Indicators. In the last two years alone, 22 projects were initiated across a range of public sector agencies. Lightning Lab GovTech helps to create solutions The project teams have grappled with ‘wicked that meet citizens’ needs. We aim to embed problems’ to create solutions that bring meaningful empathy and impact into process and policy. This change to the lives of New Zealanders. is the way to build a more trusted, inclusive and sustainable public sector. Based on the Ngā Tūtohu Aotearoa – Wellbeing Indicators (Stats NZ) AREAS OF IMPACT 2018–19 Credential Measuring By-catch rates management Machine wellbeing learning and AI Public Project DATA consultation spending management Data Digital aggregation identity Personal data Environmental Public privacy data sector innovation metrics Information rights Supporting Civic healthy engagement relationships Subjective wellbeing SOCIAL Online community CAPABILITY Internet access Social capital Cultural identity #LLGOVTECH 3
AREAS OF IMPACT 2018–19 Policy for Digital Civic young people identity engagement Transparent decision- making Internet Water access infrastructure Business EMPOWER support AND Innovative ENABLE Internet Smart policy infrastructure land use Accessible public places Mobility as a service Public Freshwater INFRASTRUCTURE transport Policy Waste management Accessible Housing infrastructure Business Financial services capability ECONOMIC Combating Public funds SELF- management Accessibility loneliness DETERMINATION HUMAN RESOURCE POTENTIAL Access to Capital Internet education management access Supporting Positive healthy health Managing Protecting relationships outcomes waste water endangered species Digital identity ENVIRONMENTAL Managing freshwater SUSTAINABILITY quality Measuring wellbeing TE AO MĀORI Sustainable Respecting transport customary rights to water #LLGOVTECH 4
2018 IMPACT BY PROJECT 2019 COMMUNITY CONNECT INFRA- ACTIVATE INNOVATION STRUCTURE EARS – SAFER SEAS FOR ALBATROSS ARRIVE ECONOMIC SELF- EXPERTS ON DETERMINATION DEMAND ENGAGING IN A SMART CITY MĀRAMA EMPOWER AND ENABLE IRA PĀMU ORA DATA SAFER SOONER MANAWA SPRING TE AO MĀORI MY INFO. MY WAY. SUPERSMOOTH STRIDE SOCIAL CAPABILITY UNLOCKED SWELL WATER LEAKAGE DETECTION ENVIRONMENTAL SUSTAINABILITY THE RISK CALCULATORS WCC ACCESS HUMAN RESOURCE POTENTIAL YOUTH VOICE THINK KAKA
SHOWCASING 2019 SUCCESS A BIG PART OF CREATING LASTING IMPACT IS The people that these teams are working to help are ENSURING THAT THESE PROJECTS SHARE THEIR often your neighbours, colleagues, family and friends. SUCCESS WITH THE BROADER COMMUNITY. The Lightning Lab team work hard to create opportunities for stakeholders and the public to engage with the teams and have input into their projects. 50+ ATTENDEES GOVTECH LAUNCH EVENT MEET & LOU SANSON Spark Central – Wellington EXPERIENCE CE of DOC in Kicking things off with a bang, the launch #1 attendance event brought together the new cohort with over 100 friends, family and supporters to PETE HODGSON highlight the projects in the 2019 programme. Announced as This formed the foundation of a community LLGT 2019 Patron of support around the teams as they FRIENDS started their accelerator journey. & FAMILY EVENING MEET & EXPERIENCE GOVTECH MEETUP GROUP #2 At the launch Sharing successes with event, RNZ reporter the community Hamish Cardwell DOROTHY ADAMS interviewed some of the cohort about the CE of SIA in important issues on the attendance agenda for 2019. 4 View Full Story 42K MAJOR MEDIA SPARK SHOWCASE STORIES IMPRESSIONS Spark Central – Wellington FROM 6.3M The last pitch event before Demo Day was hosted by our core partner Spark with over 70 people attending from 15+ agencies. 72 IMPRESSIONS SOCIAL MEDIA This was a final chance for the teams to test ACROSS out their pitch before demo day. It was also POSTS ON PRINT, an opportunity for the advisory boards FACEBOOK, to network and compare notes on the RADIO programme and the projects they LINKEDIN were supporting. & ONLINE & TWITTER #LLGOVTECH 6
DEMO DAY 2019 LIGHTNING LAB GOVTECH DEMO DAY WAS AN OPPORTUNITY TO SHOWCASE THE CITIZEN- 600+ CENTRIC SOLUTIONS THAT THE TEN TEAMS HAD DEVELOPED OVER THE PREVIOUS THREE MONTHS. The event was attended by ministers, ATTENDEES including representative from government officials, stakeholders, media and the public, all expressing an interest in the future of GovTech in Aotearoa. 37 government organisations The cohort’s journey doesn’t end at Demo Day. 11 international governments We cannot wait to see how these projects develop and impact their agencies beyond the project. CHECK OUT THE HIGHLIGHTS FROM THE DAY “YOU CAN SEE THE INNOVATION POTENTIAL THAT HAS BEEN BROUGHT TO LIFE BY THE PROCESS THAT THE TEAMS HAVE GONE THROUGH. PAUL JAMES – Chief Executive DIA #LLGOVTECH 7
WHERE ARE THEY NOW? GOVTECH 2018 COHORT – WATCH THE VIDEO EARS – SAFER SEAS FOR ALBATROSS EARS IS ABOUT REDUCING ANTIPODEAN ALBATROSS BY-CATCH MORTALITY IN INTERNATIONAL WATERS TO REVERSE THEIR DECLINE. EARS – an Electronic Automated Reporting System – After the LLGovTech programme, EARS was further monitors compliance with internationally regulated developed in-house at DOC before Fisheries NZ mitigations while incentivising vessels with better successfully funded and tendered a technology management and supply chain transparency. company to build EARS in 2020. TAIWAN WATER SAVIOURS THE TAIWAN WATER CORPORATION PROJECT - WATER SAVIOURS - USES BIG DATA AND MACHINE LEARNING TECHNOLOGY TO DETECT WATER LEAKAGES AUTOMATICALLY, REDUCING WATER LOSS AND IMPROVING REPAIR TIMES. Since being part of the LLGovTech programme metered areas across the country and have and working with Wellington Water and Palmerston identified 77 leaks, saving an estimated 3.5 billion North City Council, the team returned to Taiwan. litres of drinking water. The team will continue to There, they have worked with over 149 district work with more areas across Taiwan. #LLGOVTECH 8
SPRING SPRING IS A PERSONALISED, INCENTIVISED DIGITAL PLATFORM THAT HELPS KIWIS IN FINANCIAL HARDSHIP, GROW THEIR FINANCIAL WELLBEING. After the LLGovTech programme, Spring became the Wellington and Gisborne regions. Spring has part of the Post Accelerator Support Programme at over 500+ users who have earned over 164,570 Creative HQ and received continued support from Springcoin. MSD, as well as matched support from the Digital Government Partnership Innovation Fund. The learnings from the Spring trials provide the sector’s best and most immediate response to In 2019, the team made various iterations of the online predatory lending. The team’s focus for 2020 product as a result of alpha and beta trials in is scaling up impact measurement. YOUTH VOICES YOUTH VOICES IS ABOUT YOUTH-CENTRIC POLICY ENGAGEMENT – GETTING YOUNG PEOPLE TO ENGAGE AND GIVE THEIR OPINIONS TO GOVERNMENT. After the LLGovTech programme, Youth Voices In 2019, the team co-designed the platform – now received continued support from MSD and MYD, The Hive – with young people across the country. as well as support from the Digital Government They have undertaken a pilot with DOC, gaining Partnership Innovation Fund. input from 281 young people on the Biodiversity Strategy. The team is now looking at how to move from a prototype to an end product. #LLGOVTECH 9
MEET THE 2019 COHORT MANAWA Te Hau Āwhiowhio ō Otangarei Trust, Te Tihi o Ruahine Whānau Ora Charitable Trust and Social Investment Agency A TOOL TO COLLECT WHĀNAU VOICE AND COMBINE IT WITH EXISTING DATA TO SHIFT THE WAY WE CONTRACT IN THE SOCIAL SECTOR There are significant inequalities between Māori The new information is then combined with existing and non-Māori. This gap exists in health and social information to produce holistic, whānau-centred outcomes, but it also exists in trust and in who is insights for service providers and agencies to adjust, listened to. Manawa have created a tool to amplify change and redesign the services they deliver. whānau voice in the social sector, asking whānau about their wellbeing and how they find their Special thanks to the Westpac Government services. Innovation fund for their support on this project. KEY ACHIEVEMENT CROSS-AGENCY Received funding from the Digital Government Leadership Group to build and test their product. FUNDED dani.lucas@sia.govt.nz WATCH THE PITCH SWELL Horowhenua District Council and Electra HOW CAN TODAY’S EMERGING TECHNOLOGY REVOLUTIONISE THE WAY PEOPLE TAKE CONTROL OF THEIR WELLBEING IN THEIR SENIOR YEARS? New Zealand’s over 65 population is going to This platform will allow our community of seniors double in the next 10 years. The current approach to access the care and support they actually to delivering care for this community across require at a time that works for them, allowing a range of complex health issues simply will them to age in their preferred place and improve not cope. The SWELL team seeks to match the their overall wellbeing. appropriate carer to the requesting senior using a product-service system with artificial intelligence. KEY ACHIEVEMENT CROSS-AGENCY Estimates suggest that the Swell solution could save NZ Inc up to $760m over the next 10 years. LIVE NOW llanwyn.smith@electra.co.nz WATCH THE PITCH GovTech 2019 10
ARRIVE GWRC, WCC, Iomob, Centrality, MOT and NZTA AN OPEN MOBILITY MARKETPLACE FOR WELLINGTON CITIZENS TO DISCOVER AND COMPARE A RANGE OF TRANSPORT OPTIONS TO HELP THEM ARRIVE AT THEIR DESTINATION Their solution will provide Wellingtonians with The Arrive team has defined the common barriers the ability to compare the cost, duration, and encountered when trying to use sustainable and environmental impact of different transport public forms of transport and aims to make life options as well as the ability to book and pay for all easier for Wellington commuters. their trips using a single app. KEY ACHIEVEMENT CROSS-AGENCY Arrive will help drive behaviour change in Wellingtonians transport use for a more streamlined and sustainable city. Their pilot is expected to launch in late 2020. LIVE NOW brendan@creativehq.co.nz WATCH THE PITCH ACTIVATE INNOVATION CHQ UNLOCKING THE INNOVATIVE POTENTIAL OF THE PUBLIC SECTOR THROUGH DATA DRIVEN INSIGHTS. Successful innovative initiatives often occur Activate Innovation developed an Innovation in isolated pockets as the result of individual Barometer that will collect data and insights efforts rather than as a result of a supportive and that can be clearly articulated to senior leaders, empowering institutional environment. A more showing them the areas within their organisations cohesive approach is required and leaders need where they could take action and give examples of better insights to make this a reality. how to best achieve this. KEY ACHIEVEMENT CROSS-AGENCY Received funding from the Digital Government Leadership Group to build LIVE NOW the barometer. FUNDED psinnovationstrategy@lightninglab.co.nz WATCH THE PITCH GovTech 2019 11
STRIDE National Council of Independent Women’s Refuges and Ministry of Social Development MAKING PEOPLE’S FIRST STEP TO ACCESSING SUPPORT FOR FAMILY VIOLENCE THE EASIEST STEP TO TAKE New Zealand has a family violence problem, with The aim of Stride is to create a centralised source as many as one in three people experiencing of information, connection, and support that is some form of domestic violence in their life. This inclusive of people from all backgrounds. is happening out of the public eye which makes it difficult to provide help and support to the people who need it most. KEY ACHIEVEMENT CROSS-AGENCY 900+ people were involved in creating Stride resulting in a solution that is tailored to the real needs of its users. INCORPORATED stride.govtech@gmail.com WATCH THE PITCH ENGAGING IN A SMART CITY Wellington City Council MAXIMISING PUBLIC ENGAGEMENT TO MAKE DATA-DRIVEN DECISIONS With less than 40% of Wellington showing up to vote, and considerably less taking the time to put in their two cents throughout the term, the city The proposed solution is a multi-channelled digital needs to find a way to get more people involved in platform where people can create personalised local decision making. The team has created a way profiles which filters through the decisions they to engage a wider range of people in conversations want to engage with, based on what they care about public interest projects. about, as well as an analytics back-end to assist Councils in understanding public sentiment. KEY ACHIEVEMENT LIVE NOW Currently 1% of Wellingtonians engage with WCC. EngageTech will increase participation and has already been used on the WCC Skate Park consultation. INCORPORATED olivia.stevens@wcc.govt.nz WATCH THE PITCH GovTech 2019 12
MY INFO. MY WAY. ACC and Department of Internal Affairs GIVING NEW ZEALANDERS TRANSPARENCY AND CONTROL OF THEIR PERSONAL INFORMATION In an age where data breaches are of great concern, it is increasingly important for Kiwis to know where their information is going. However, My Info. My Way. allows users to track which many New Zealanders sign away a large chunk of government organisations have their personal info simply by clicking a “YES” box on a website. information, how it is used and what they agreed to in the first place. KEY ACHIEVEMENT CROSS-AGENCY The Ministry of Health is developing the first use case, focusing on immunisation and allergy information. INCORPORATED digital.identity@dia.govt.nz WATCH THE PITCH THINK KAKA Department of Conservation PROTECTING NATURE THROUGH SUSTAINABLE HUMAN WASTE MANAGEMENT The amount of resources spent managing human waste by DOC is something many New Zealanders Think Kaka will support people in DOC to make would rather keep out of sight and out of mind. robust, sustainable decisions around wastewater However, innovative and sustainable human waste by developing diagnostic and site characterisation solutions do exist. tools. These will match the needs of the location with an approved inventory of waste water solutions through a site assessment. FUNDED KEY ACHIEVEMENT LIVE NOW Continued funding from DOC to support the initiative in 2020. INCORPORATED odubern@doc.govt.nz WATCH THE PITCH GovTech 2019 13
THE RISK CALCULATORS Greater Wellington Regional Council REALISTIC RISK ASSESSMENT FOR COMPLEX PROJECTS Planning and delivering public transport infrastructure projects in Wellington is a highly complex exercise. Risks to on-time delivery include Since completion of the GovTech programme, delays in public consultation, consenting, approvals the team has been scaling up the tool across all and procurement. The Risk Calculators team at GWRC of Greater Wellington’s capital budgets (including has developed a smart online tool to better identify flood protection and regional parks projects and and manage these risks, delivering better public programmes), with completion expected by mid- transport infrastructure projects across Wellington. 2020. KEY ACHIEVEMENT FUNDED An $800m problem for New Zealand. 30 live infrastructure projects have already been through the tool. LIVE NOW chris.maggs@gw.govt.nz WATCH THE PITCH IRA Āhau and Department of Internal Affairs AN INDIGENOUS DIGITAL IDENTITY SOLUTION THAT HELPS ENABLE TRUSTWORTHY, SECURE AND MANA ENHANCING ACCESS TO PERSONAL INFORMATION FOR WHĀNAU, HAPŪ, AND IWI Having a connection to traditional Māori practices Ira will be a starting point where individuals and in the digital age can be a challenge for many whānau can use this platform to enable their Māori living in New Zealand. Through the creation personal information to be verified, shared, or of a self-sovereign Māori digital identity passport, connected with on their own terms. KEY ACHIEVEMENT CROSS-AGENCY 250 individuals, whānau, hapū, marae and Iwi were involved in the creation of Ira – building Aotearoa’s Digital Identity future. INCORPORATED kaye@ahau.io WATCH THE PITCH GovTech 2019 14
PARTICIPANT FEEDBACK “ The really in-depth problem discovery means that any decision we make is rooted in evidence and is actually going to be viable for the end user. “ It’s a great opportunity to work outside of your agency on work that really matters. It’s about taking a completely different approach to a problem you might have had for a long time. “ Being able to work in new ways and take what I learnt back to my BAU role. “ Participants confidence to innovate, come up with new products, and apply design thinking increased as a result of the programme. School of Business and Government Innovation Research Victoria University of Wellington #LLGOVTECH 15
STAKEHOLDER FEEDBACK “ “ From woe to go, it was What the teams achieved an overwhelmingly in just three months is positive experience. not something you see in government MME SUPPORTERS Simon Rogerson – Westpac Innovation Fund Daniel Haddon – Accenture “ This is good value, no question. We should do it again. No question. I couldn’t fault the way [the GovTech team] managed the process and teams. Greg Pollock – Greater Wellington Regional Council VTECH IS A PROGRAMME OF “ I really think that this makes a difference in the world. If you take creative people with big problems, add some government backing; this is how we’re going to change things. Jen Rutherford, Spark “ There is no way we could have got what we got back at DOC. Luke Archbold – DOC sponsor #LLGOVTECH 16
WHY GOVTECH? Lightning Lab GovTech aims to better serve citizens by creating a more trusted, inclusive and sustainable public sector. UPSKILLING OF GOVERNMENT PROMOTING CORE GOVERNMENT STAFF IN NEW WAYS OF IMPERATIVES OF TRUST AND WORKING THROUGH IMMERSIVE TRANSPARENCY. LEARNING BY DOING. GOVTECH SOLVING THE ROOT-CAUSE PROBLEMS AND BUILDING VALUES ENABLING CO-DESIGN AND COLLABORATION WITH CITIZENS THE RIGHT SOLUTION TO MEET AND THE PUBLIC AND PRIVATE CITIZENS NEEDS. SECTORS. Decision Knowledge Cost GovTech Projects Risk Traditional Projects Time / $ THE KEY DIFFERENCE IS THE PROCESS LIGHTNING LAB GOVTECH TEAMS GO THROUGH. We ensure they truly understand the problem, Too often decisions are made about solutions with help them co-create fit-for-purpose solutions, little knowledge as to whether the solution will validate the concept with users and funders, while deliver the desired outcomes. More knowledge experimenting and iterating to get it right. equals less risk. This graph highlights the difference in process This is the GovTech difference. Leaders have undertaken by traditional government projects greater access to evidence enabling them to make and projects that go through the LLGovTech an informed decision. The result? A fit-for-purpose programme, which results in contrasting outcomes solution that can have a meaningful, lasting impact. (represented as and ). #LLGOVTECH 17
SPEAKERS EVENTS BOOTCAMP LAUNCH EVENT AT SPARK NEGOTIATION STRATEGY WEEK 1 WORKSHOP WITH PROBLEM DISCOVERY FAST START STUART VAN RIJ WEEK 2 WEEK 3 ĀKINA IMPACT PRESENTATION WITH LAURA ANSELL WEEK 4 MEET & EXPERIENCE EVENT STRATEGY AND CHANGE SESSION WITH DAVID CUNLIFFE IDEATION DAYS WEEK 5 WEEK 6 MEET & EXPERIENCE EVENT WEEK 7 VUW PRO VICE CHANCELLOR HALFWAY HACKATHON IAN WILLIAMSON VISIT WEEK 8 MPS BRETT HUDSON AND CHRIS BISHOP VISIT WEEK 9 SPARK SHOWCASE EVENT MINISTER GRANT ROBERTSON VISIT INVESTMENT CASE DAY WEEK 10 DRAGON’S DEN #1 Bron Thomson, Dave Moskovitz and Laura Reitel WEEK 11 MP LOUISE UPSTON VISIT STAGE PRESENCE SESSION DRAGON’S DEN #2 WITH LEO GENE PETERS WEEK 12 David Cunliffe, Justin Gray, and Louise Aitken DRAGON’S DEN #3 Suse Reynolds, Geoff Simmons and Stuart Van Rij DEMO DAY #LLGOVTECH 18
PARTNERS & SPONSORS A SPECIAL THANKS TO Hon Grant Robertson Ava Gibson Simon Rogerson Brett Holland Hon Kris Faafoi Te Kahu Rolleston Suzanne Miller Reuben Osborne Lenovo Rosie Slader Lisa Paraku Jenni Hamilton Dave Moskovitz Blake Dine Ang Jury Georgia McConnon David Cunliffe Andrew Cox Sam Gain Emily Dwyer Suse Reynolds Helen Simonson Greg Pollock Kelcey Braine Stuart van Rij Leo Gene Peters Mark Henderson Alessandra Orsi Geoff Simmons Jesse Pirini Fiona Ross Reuben Jensen Justin Gray Rebecca Downes Atawhai Tibble Kelly Dare Louise Aitken Stephen Cummings Stephen McArthur James Roberts Laura Reitel Ruth Fischer-Smith Steve Taylor Chris Law Bron Thomson Ben Walker Nicki Brady David Russell-Jones Bridgette Cornelissen Ian Williamson Peter Fletcher Elena Higgison David Smith Pete Hodgson Luke Troy Igor Albornett Laura Ansell Erin Fea Alan Bell Luke Archbold David Udy Jennifer Rutherford Stefan Korn David Boyd Jen Young Daniel Haddon Dairne Poole Angus Gabara Madeleine Taylor Daniel Fairbairn Andrea Jordan Llanwyn Smith Ruth Harley Andrew Butel Jacky Laverty David Downs Stephen Harrison Helen McLeay Aaron Power Gordon Mckenzie Tania Oolders Andy Higgs Brett Calton Jon Herries Nick Churchouse Lance Walker Steph Benseman Mark Smith Julie Treanor Ben Morgan Ceara McAuliffe Bickerton FOUNDATION PARTNERS PROGRAMME PARTNERS PROGRAMME SUPPORTERS LIGHTNING LAB GOVTECH IS A PROGRAMME OF #LLGOVTECH 19
2020 GOT A PROJECT IN MIND? GET IN TOUCH TO TALK ABOUT HOW YOU CAN ACCELERATE YOUR PROJECT’S SUCCESS JONNIE HADDON SALLY HETT PROGRAMME DIRECTOR PROGRAMME MANAGER JONNIE.HADDON@LIGHTNINGLAB.CO.NZ SALLY.HETT@LIGHTNINGLAB.CO.NZ FIND OUT MORE ON OUR WEBSITE LLGOVTECH.CO.NZ #LLGOVTECH
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