HILL ROBINSON YACHT MANAGEMENT
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HILL ROBINSON YACHT M ANAGEMENT
New Construction and Project Management
Technical Support and Refits
Safety and Security
hrclick and hr¡click EVERY YACHT, OWNER AND CAPTAIN CAN BENEFIT
Operational Support FROM YACHT MANAGEMENT.
Financial Administration THE QUESTION IS,
Crew employment and Payroll “WHO DO I TRUST TO PROVIDE WHAT I NEED?”
Crew Selection and Recruitment
Charter Management
Corporate and vat Services
additional Services
professional relationships
Whether as an owner or an industry
professional, you will probably be as passionate
as we are about yachts and yachting. Running a
yacht is just like any business, its success relies
greatly on good management - in the case of a
yacht, the better this is, the plainer the sailing.
Behind the scenes everything should work with
precision: safety, security, operational support,
accounts, crew, maintenance and technical
issues; perhaps there are environmental
concerns too.
Using our professional yacht managers as part
of your team, every detail will be taken care of
saving time and money.
In fact the whole yachting experience is
enhanced, with Hill Robinson supporting the
captain and crew to ensure the yacht is
maintained and run to the highest standards.
Owners, and guests, can just step aboard, put
to sea and enjoy their well-earned leisure time
to the full.
H I L L R O B I N S O N YACHT MAN AGEM ENT
“We take pride in each of
the yachts we are involved
with at the same time as
sharing the responsibility
with the captain to ensure
the owner enjoys the best
possible yachting
experience.”
Nick Hill
“Yachting is all about having
fun and our job is to keep it
that way. Whether it’s
projects, people or planning,
we focus on clear, timely
and cost-effective results.”
Niall Robinson
This is Hill Robinson Hill Robinson is THE leading yacht management company.
As two of the most experienced professionals in the business,
Nick Hill and Niall Robinson have assembled one of the
strongest teams in the industry. Hill Robinson knows what is
Yacht Management involved in first class, highly specialised yacht management. We
understand the value this service brings to all those associated
with a yacht. Above all we remain focussed on using all our
resources to deliver the level of service that our clients expect.
WHAT DOES HILL ROBINSON DO?
Hill Robinson provides a specialised management service,
sharing the responsibility for all aspects of yacht ownership and
operation, providing the essential support that makes the
whole yachting experience a success.
With multilingual office staff and presence around the world,
Hill Robinson is on call 24 hours a day, 365 days a year
committed to the highest standards of professionalism and
integrity. You can rely on Hill Robinson for an instant response
and competent support strengthened by ongoing training,
development, information sharing and solid teamwork.
5 Hill Robinson Yacht Management
Management services
From mini ISM to complete management including everything from project management to
offshore payroll, there is a solution to suit your needs and your budget; all for a fixed monthly
fee. Our independence and significant fleet size mean that Hill Robinson is able to continually
source the best possible solutions at the very best prices and pass on any cost savings directly
to the client. Quality of service, attention to detail, value for money and delivering satisfaction
are the cornerstones of Hill Robinson’s portfolio of services.
Constantly delivering the best in human resources, and supported by our cloud-based
management software HRCLICK and HRiPAY, our operations, safety management, technical
support and financial services are second to none.
We are dedicated to bringing you the very best.
BUILT ON A FOUNDATION OF TECHNICAL EXPERTISE,
HILL ROBINSON IS A KEY PLAYER IN THE YACHTING BUSINESS.
THE ADVICE GIVEN IS CLEAR AND UNBIASED;
THE GUIDANCE SOUND.
8 New Construction and Project Management
As the owners’ representative, Hill Robinson can supervise every aspect of a
new build or major project, delivering quality on time and at the right price.
10 Technical Support and Refits
With a strong technical team working to support the captain and engineer, Hill
Robinson provides invaluable support, from response to a breakdown to
managing major refits and insurance claims.
12 safety and security
Ensuring the highest standards of safety and security for your yacht is essential,
Hill Robinson provides round the clock global response, simple solutions and
access to HRCLICK - an online solution for all your compliance needs.
14 hrCLICK and hr¡CLICK
The leading cloud-based document management system, bringing secure live
access to reports and documents of all kinds – with HRiCLICK, the iPad app for
paperless, streamlined ISM.
16 operational support
Together with the captain, Hill Robinson’s multilingual shore support team
handles logistics, administration and financial support.
18 financial administration
With a dedicated and experienced team specialising in yacht accounting, Hill
Robinson assists you with accounts and budgets, and to make things simpler
there’s our online invoice approval system – HRiPAY.
20 crew employment and payroll
Hill Robinson has a dedicated offshore crew employment services company in
Guernsey which handles all aspects of offshore crew payroll and flag state
approved crew employment contracts.
22 crew selection and recruitment
A superb crew is the key to a successful yacht – Hill Robinson helps you select
and recruit the best possible candidates.
24 charter management
To ensure optimum usage and maximum charter revenue, Hill Robinson is the
trusted company with years of experience and a proven track record.
26 corporate and vat services
Hill Robinson has a team of professionals able to support new and existing
clients with this key service – a one-stop shop for all aspects of yacht
ownership structure.
28 additional services
Our experienced team at Hill Robinson is able to assist you with a wide range of
other services, from VSAT airtime services to expert witness support for legal
professionals.
30 professional relationships
We work together with industry professionals, including brokers, lawyers,
designers, financial institutions and insurance experts. Our team has all the right
solutions built on reputation, experience and trust.
7 Management services
New Construction and Project Management
Technical Support and Refits
Safety and Security
hrclick and hr¡click
Operational Support
Financial Administration
Crew employment and Payroll
Crew Selection and Recruitment
Charter Management
Corporate and vat Services
additional Services
professional relationships
New construction and
project management
Quality control Over many years, the Hill Robinson technical team has
Cost control delivered some of the world’s most exciting projects and a
Onsite supervision significant number of high profile new builds with leading
shipyards and designers. Our project managers, amongst
Technical advice and representation
whom are experienced captains, engineers, naval architects
Commissioning and sea trials
and surveyors, have represented owners and worked with
Contract, specification and design review build captains for yachts from thirty to one hundred plus
Secure online updates on HRCLICK metres, handling every aspect with total responsibility.
Excellent regular reports Their reputation with yards, owners, designers, captains
Positive teamwork focussed on solutions and results and other colleagues in the industry speaks for itself.
Management of owner supply items To ensure the highest quality, combined with a timely and
cost effective completion of your build project,
Hill Robinson’s client-focussed support team is the natural
choice.
9 New construction and project management
New Construction and Project Management
Technical Support and Refits
Safety and Security
hrclick and hr¡click
Operational Support
Financial Administration
Crew employment and Payroll
Crew Selection and Recruitment
Charter Management
Corporate and vat Services
additional Services
professional relationshipsTechnical support
and refits
Emergency technical support 24/7 The Hill Robinson technical team is always on hand to
Technical management assist with emergency support, maintenance, refits or
Backup assistance in the case of an insurance claim handling insurance claims. Whether you need the
experience of a naval architect, a class 1 engineer or a
Planning and managing refits
surveyor, assistance is only a phone call away, and your
Quality control and maintenance reviews
technical issues will be rapidly solved.
Cost and budget control
Strong relationships with main class societies Dealing with flag states, class societies, shipyards,
including ABS, Lloyds, RINA, GL and BV manufacturers and suppliers often requires patience and
Annual flag state surveys and audits co-ordinated diplomacy as well as language skills. Our shore support
team works with captains to find solutions, organise
Live online updates on HRCLICK
contracts and guarantee accurate quoting and budgets.
Clear regular reporting
From here, HRCLICK is used to keep all parties up to date,
Project time/schedule management helping to ensure refits and maintenance periods are
Risk management successfully completed on time and on budget.
Onsite supervision
Refit contract negotiation
11 Technical support and refitsNew Construction and Project Management
Technical Support and Refits
Safety and Security
hrclick and hr¡click
Operational Support
Financial Administration
Crew employment and Payroll
Crew Selection and Recruitment
Charter Management
Corporate and vat Services
additional Services
professional relationshipsSafety
and security
24 hour emergency response Critical for all yachts – including passenger ships – safety,
Fully ISM/ISPS certified and audited security and efficiency are intrinsic elements of yacht
Passenger ship certification management and the very core of Hill Robinson’s business.
Full ISM for commercial yachts above 500 gross tons and
Simplified Safety Management System
passenger ships or mini ISM for commercial yachts over
Ship Security Plans
24m, should be practical, easy to work with and offer real
ISM & ISPS familiarisation, training and drills support to achieve the required result.
Onboard safety audits and risk assessments
Planned maintenance programmes HRCLICK is our secure, user-friendly and highly efficient
Certification and documentation management system online system that gives personalised access to the full
range of ISM functions. The integrated HRiCLICK app for the
DPA and CSO service
iPad gives fast, clear access to the full range of services.
DoC for all major flag states
HRCLICK secure online access Whether private or commercial, all yachts in the fleet have
24/7 access to the Hill Robinson Global Response Centre
for emergencies as well as for routine drills.
13 Safety and securityNew Construction and Project Management
Technical Support and Refits
Safety and Security
hrclick and hr¡click
Operational Support
Financial Administration
Crew employment and Payroll
Crew Selection and Recruitment
Charter Management
Corporate and vat Services
additional Services
professional relationshipsHRCLICK
Direct access to key yacht information HRCLICK is a cloud-based document management system,
Secure global access 24/7 allowing access from wherever you may be in the world. An
Interactive management for new build and refit effective tool for project managers on major refits and new
Efficient document management build construction projects – and for the ongoing operation of
the yacht.
Optimised for VSAT bandwidths
Leading ISM/ISPS system
Each user is assigned their own ID and login which will allow
Fleet safety notices personalised access to a pre-specified range of screens.
Confidential data is therefore only available to the captain, for
example. Owners can have their own specific access.
With the HRiCLICK app onboard you have access to the ultimate
yacht management tool. The app has been designed to
streamline document management including ISM and ISPS.
Checklists, reports, photographs, certificates and other
HRiCLICK documents are all neatly handled right from the iPad.
App for the iPad
Document control and paperless ISM
Improves efficiency and saves time
Notification and tracking
Checklists, certificates, photos, documents and much more
Customised solution for each yacht
15 HRCLICK and HRiCLICKNew Construction and Project Management
Technical Support and Refits
Safety and Security
hrclick and hr¡click
Operational Support
Financial Administration
Crew employment and Payroll
Crew Selection and Recruitment
Charter Management
Corporate and vat Services
additional Services
professional relationshipsOperational
support
Multilingual shore support team To get the best from a cruise, everyone needs to be
Handling ship’s cash and credit cards assured that all the details have been taken care of: the
Liaising with port authorities for berths and harbour facilities berths booked, cash ready for collection, worldwide agents
contacted, urgent items despatched to the yacht – the list
Organising funds and charter APA
is endless. Hill Robinson takes care of all these shorebased
Assistance with local authorities
logistics leaving the captain and crew free to do their tasks
Purchasing with Hill Robinson’s fleet discount onboard and look after the guests.
Receiving and storing of mail and deliveries
Assisting with travel arrangements for crew or guests It makes no difference where in the world you are -
Arranging onshore logistics support is across all time zones. Never off duty, our
multilingual team can be relied on to provide the expertise,
General office support when you need it, where you need it.
17 Operational supportNew Construction and Project Management
Technical Support and Refits
Safety and Security
hrclick and hr¡click
Operational Support
Financial Administration
Crew employment and Payroll
Crew Selection and Recruitment
Charter Management
Corporate and vat Services
additional Services
professional relationshipsFinancial
administration
Organising ship’s cash Secure, accurate and prompt handling of payments and
Bank cards in currency of choice client funds is one of Hill Robinson’s greatest strengths.
Dedicated bank accounts Our experienced team of accountants is dedicated to
handling supplier invoices, bank accounts, credit cards and
Fleet discounts passed direct to owner
ship’s cash.
Comparison of costs across the fleet where appropriate
Multi-level expenditure control system Every owner deserves value for money. Every captain and
Accurate and prompt payments supplier deserves efficient and timely payment of invoices.
Preparation of annual budgets including major refits Hill Robinson’s reputation allows us to negotiate the best
Cash flow control prices possible. Our fleet discount programme passes real
savings back to owners.
Monthly categorised accounting returns compared to budget
Realistic budgets are set and agreed so that cash flow can
be continually monitored. Our fully audited, secure systems
also provide monthly accounting returns to compare actual
spend to budget, ensuring the vessel is managed effectively
with full transparency and accountability.
HRiPAY
User friendly online invoice approval system
Improves efficiency
Secure access
Paperless – no unnecessary printing of invoices
Electronic archiving
Guaranteed cost control
19 Financial administrationNew Construction and Project Management
Technical Support and Refits
Safety and Security
hrclick and hr¡click
Operational Support
Financial Administration
Crew employment and Payroll
Crew Selection and Recruitment
Charter Management
Corporate and vat Services
additional Services
professional relationshipsCrew employment
and payroll
We take responsibility for crew employment through our The smooth running of any yacht relies greatly on a
dedicated Guernsey company talented, well-trained and loyal crew who are properly
Compliance with Maritime Labour Convention and employed and paid.
employment legislation
It is accepted best practice to separate the asset owning
Crew payroll handled promptly and efficiently
company from the employer and for the employer to be a
Worldwide international payments to crew bank accounts certified company outside of EU or US jurisdiction.
Multiple currencies
MCA and flag state approved contracts Using a well-established procedure and an experienced
Individual crew employment contracts issued to all crew Guernsey based team, Hill Robinson provides the solution
for all crew employment issues including contracts and
Crew medical insurance
payroll. Hill Robinson cares about crew and ensures that not
Employment procedures professionally handled
only are employment contracts compliant and correct, but
Social Security liability management that joining and departing crew are handled and supported
by a professional team.
21 Crew employment and payrollNew Construction and Project Management
Technical Support and Refits
Safety and Security
hrclick and hr¡click
Operational Support
Financial Administration
Crew employment and Payroll
Crew Selection and Recruitment
Charter Management
Corporate and vat Services
additional Services
professional relationshipsCrew selection
and recruitment
Industry leading experienced team of specialists Once found, keeping the right crew is critical and can be a
Taking care to understand owners’ needs time consuming challenge. With detailed knowledge of the
Retaining the best talent with career guidance within the fleet owner, current crew and the yacht, CVs are carefully
reviewed to be clear that candidates are suitably qualified,
Review CV, qualifications and experience
properly trained and right for the position. The advanced
Verify qualifications, check references
HRCREW database provides a continual source of
Confirm candidate meets owner and yacht requirements opportunities and candidates and, as the yacht’s manager,
Verify candidate meets flag safe manning requirements Hill Robinson aims to maintain the best crew onboard,
Co-ordinate travel to and from interview and yacht within the agreed payroll budget.
Arrange training where appropriate
We know also that the best crew will want to progress, so
Assist with medical appointments and visas
we work to facilitate career progression within the fleet.
Ensure crew are trained and familiarised on board
An increasing number of crew appreciate the benefits of
HRCREW database provides a leading resource for owners, working on a Hill Robinson managed yacht and the owners
captains and crew appreciate their dedication.
Easy crew registration at www.hrcrew.com
23 Crew selection and recruitmentNew Construction and Project Management
Technical Support and Refits
Safety and Security
hrclick and hr¡click
Operational Support
Financial Administration
Crew employment and Payroll
Crew Selection and Recruitment
Charter Management
Corporate and vat Services
additional Services
professional relationshipsCharter
management
Maximise charter revenue For many owners, the benefits of chartering their yacht go
Proven track record and experience beyond generating income. A busy yacht is a yacht where
Trusted industry partners the crew are motivated and the systems are fully utilised
and therefore reliable. A good reputation in the charter
Leading member of MYBA
market enhances the resale value of any yacht.
Use of MYBAnet, Yachtfolio and other industry websites
Charter marketing business plan Hill Robinson has a proven track record with excellent
Advertising and marketing of the yacht experience, handling significant charter contracts. For a
Participation in charter boat shows fixed fee, its brief on the owner’s behalf is clear - to
manage the charter booking process effectively, maximising
Co-ordinating photography, brochures, marketing material
net income. Already responsible for other aspects of the
Liaising and negotiating with brokers to confirm bookings
yacht’s operation, who better than Hill Robinson to
Management of the yacht calendar co-ordinate the accurate marketing and successful
Administering owner’s obligations for MYBA charter contracts negotiations for charter contracts?
Producing income statements and regular reports
Hill Robinson is respected as the leading independent yacht
Financial handling - receiving deposit, balance, transferring of funds manager within the MYBA network of charter agents.
and APA in good time
25 Charter managementNew Construction and Project Management
Technical Support and Refits
Safety and Security
hrclick and hr¡click
Operational Support
Financial Administration
Crew employment and Payroll
Crew Selection and Recruitment
Charter Management
Corporate and vat Services
additional Services
professional relationshipsCorporate
and VAT services
Fully licensed Corporate Service Provider To comply with the complex legislation that exists in our industry
A one-stop shop for all aspects of yacht ownership structure today, Hill Robinson has a team of professionals able to support
Ensure compliance with legislation new and existing clients with this key service. Each individual
yacht and owner will require a unique solution – a package that
Ensure smooth passage for free circulation within EU waters
encompasses the owning company set up, structure and
Tailor structure to legitimately minimise or mitigate VAT liabilities
administration to suit the usage of the yacht and the status of
Multi-jurisdiction VAT registration the owner.
Multi-jurisdiction company incorporation and administration
The range of Corporate Services provided by our Isle of Man
licensed company and our Malta facility covers a choice of
jurisdictions that can be used for a variety of purposes. The
correct set up, especially VAT registration, ensures free
circulation of yachts within EU waters.
Hill Robinson Limited is licensed by the Isle of Man Financial
Supervision Commission.
27 Corporate and VAT servicesNew Construction and Project Management
Technical Support and Refits
Safety and Security
hrclick and hr¡click
Operational Support
Financial Administration
Crew employment and Payroll
Crew Selection and Recruitment
Charter Management
Corporate and vat Services
additional Services
professional relationshipsAdditional services
VSAT Internet airtime programme
Flexible contracts that reflect your needs
Hill Robinson provides the complete range of services to
Safe and reliable choice bring out the very best – and at the best prices.
Competitive with low cost providers – but underwritten by us
Time saving, all administration handled by Hill Robinson With the most flexible internet airtime programme on the
market, Hill Robinson now provides a pay-as-you-go
Valuations competitively priced service, saving time, money and, as a
Accepted by banks and insurance companies one-contact operation, also saving on administration.
Periodic valuations
Our standing and reputation in the industry holds us in
Desktop valuations and full inspections good stead to offer expert witness and due diligence
Expert witness and financial due diligence advice, just as our recognised independence and
transparency allows us to carry out valuations, surveys
Confidential support
and technical reviews for insurance purposes or brokers.
Successful track record
Both commercial and technical expertise Added to our recognised training programmes, these
Due diligence reporting for financial institutions complementary services bring extra value to all aspects of
the operation, whatever size of yacht.
Pre-purchase and condition surveys
Independent technical, safety and cosmetic review
Interior, deck, hull and machinery review
Maintenance records and reporting
Performance audits and reviews
Annual crew reviews
Advice and recommendations on service and manning
Technical, deck and service crew all covered
Training services
Strong relationships with the best training providers
Discount programme provides best value
Ensuring the entire crew has received proper training
29 Additional servicesNew Construction and Project Management
Technical Support and Refits
Safety and Security
hrclick and hr¡click
Operational Support
Financial Administration
Crew employment and Payroll
Crew Selection and Recruitment
Charter Management
Corporate and vat Services
additional Services
professional relationshipsProfessional
relationships
Respecting client relationships whilst providing support Like many businesses, yachting is about relationships and
where needed: the success of Hill Robinson is very much based on
working in harmony with other industry professionals.
Brokers – help to close a sales transaction, provide ongoing support
Client representatives – providing specialist skills under your control
Hill Robinson is able to help you find the best solution
Family offices – personalised solutions for your client whatever the circumstances. Providing independent
Financial institutions – due diligence, valuations, client support consultancy services for a transparent fee, we bring
Designers – providing feedback on operations and technical support together the best relevant expertise focussing on client
Lawyers – expert witness, surveys and independent management satisfaction.
Corporate Service Providers – ISM/ISPS for your corporate clients
Hill Robinson has excellent relationships with some of the
Shipyards – commissioning, warranty and ongoing operational support
industry’s key players; all experts in their own fields.
Insurance – independent reviews and surveys
Ownership structures, flag state and class selection
©copyright Ivan Blanco-Vilar
31 Professional relationshipsFRANCE
Résidences du Port Vauban
17, Avenue du 11 Novembre
06600 Antibes, France
Tel: +33 (0)4 92 90 59 59
france@hillrobinson.com
USA
1845 Cordova Road, Suite 211
Fort Lauderdale
FL 33316, USA
Tel: +1 954 792 6112
usa@hillrobinson.com
UK
201 Haverstock Hill
Belsize Park
London NW3 4QG, UK
Tel: +44 (0)20 7443 5596
uk@hillrobinson.com
ISLE OF MAN
First Floor, 14 Athol Street
Douglas
Isle of Man IM1 1JA
Tel: +44 (0)1624 670583
iom@hillrobinson.com
Hill Robinson Limited is licensed by the Isle of Man
Financial Supervision Commission
GUERNSEY
PO Box 191
Elizabeth House
Ruettes Brayes, St Peter Port
Guernsey GY1 4HW
Tel: +44 (0)1481 711828
guernsey@hillrobinson.com
HILL ROBINSON
Y ACHT MANAGEMENT
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