GUIDE TO CIVILISED TOURISM - CHINA NATIONAL TOURISM ADMINISTRATION
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GUIDE TO CIVILISED TOURISM
CHINA NATIONAL TOURISM ADMINISTRATION
2
CONTENTS
01 P5 Code of Conduct for Civilised Tourism
P6 A. Standards of Civilised Conduct for Domestic Chinese
Tourists
P8 B. Guide to Civilised Conduct for Chinese Tourists Abroad
02 P11 Practical Tips for Civilised Tourism
P12 A. Common Sense for Civilised Tourism
P28 B. Elements of Civilised Tourism
P38 C. Customs and Taboos of Main Overseas Tourist
Destinations
03 P43 Common Signs and Telephone Numbers
P44 A. 70 Signs Commonly Seen in Public Venues
P54 B. Tourist Assistance Organisations and Their Contact
Numbers
P56 C. Select Embassies and Their Contact Numbers
3
4
01
Code of Conduct for Civilised Tourism
5
A.Standards of Civilised Conduct for Domestic Chinese
Tourists
Creating a civilised and harmonious tourism environment is a primary
concern for every tourist. Being a civilised tourist is everyone’s duty. Please
observe the following standards:
1. Keep the Environment Clean
Do not spit out chewing gum or spit on the ground; do not litter; do not
smoke at no‐smoking venues.
2. Observe Public Order
Keep voices low; wait patiently in the queue; do not block streets by
walking side by side; do not speak loudly in public.
3. Protect the Environment
Do not walk on lawns; do not pick flowers and fruit; do not chase, beat
or feed animals.
4. Preserve Cultural Relics and Historic Sites
Do not deface cultural relics or historic sites with carvings or graffiti; do
not climb on or touch them; take photographs only when permitted.
6
5. Care for Public Facilities
Do not dirty hotel amenities; do not damage public bathrooms and other
facilities; do not be greedy with complimentary items; do not waste
water or electricity; do not waste food.
6. Respect Others’ Rights
Do not insist on taking photographs with foreign visitors; do not sneeze
in front of other people; do not occupy public bathrooms for long
periods; respect the work of service staff; respect the customs of all
ethnic and religious groups.
7. Be Polite to Others
Dress neatly and appropriately; do not bare your chest or back in public;
show courtesy to elders, children and people with disabilities; show
courtesy to ladies; avoid swearing and using foul language.
8. Promote Healthy Recreation
Reject superstitions, pornography, prostitution, gambling and drugs.
7
B. Guide to Civilised Conduct for Chinese Citizens
Abroad
Chinese citizens: when travelling overseas, be polite and dignified.
Pay attention to hygiene, protect the environment, dress appropriately,
keep voices low.
Be courteous to elders and children, be helpful to others. Put others first,
especially ladies.
For appointments, be on time, wait in line, do not cross the yellow line.
8
Be a civilised hotel guest, do not damage amenities, eat quietly, avoid waste.
Promote healthy recreations benefiting body and mind; firmly reject
gambling and pornography or prostitution.
When sightseeing, observe local rules, customs and taboos; do not give
offence.
If you have problems or questions, consult the local consulate. Travel in a
civilised manner and stay safe all the way.
9
10
02
Practical Tips for Civilised Tourism
11A. Common Sense for Civilised Tourism
1. Act appropriately and with calm and confidence; speak politely and
discreetly; avoid uncivilised language and behaviour.
2. Use “please”, “thank you”, “excuse me”, “sorry”, “pardon me” and
other such polite phrases frequently. When we leave our country, we
become guests, and we must treat our hosts with civility. Say “good
morning” in the morning. Say “sorry” when you make a mistake.
These standards apply in all countries.
123. Do not spit out chewing gum or spit on the ground; do not litter; do
not relieve yourself in random places; do not pick your nose, pick
your teeth, cough, sneeze or engage in other vulgar behaviour in
front of others.
134. Throw food, paper and other rubbish into garbage bins; do not litter;
also pay attention to the classification of garbage.
145. Do not smoke in places where smoking is prohibited or in air‐
conditioned venues. When smoking at venues where smoking is
permitted, consider the comfort of others.
6. Do not take photographs in places where this is prohibited. Where
the use of flash is prohibited, please conscientiously switch off your
flash.
7. Do not occupy public bathrooms for long periods. Do not leave
footprints on toilet seats. Remember to flush the toilet after use.
158. Care for cultural relics and historical sites. Do not climb on them,
touch them, or deface them with carvings or graffiti. Take
photographs only when permitted.
169. Be courteous and considerate when taking photographs at scenic
spots. Do not fight or quarrel. Do not insist on taking photos with
others or prevent others from taking photos. Say “thank you” when
asking others to take pictures for you.
1710. Follow rules and regulations such as “no smoking”, “no food and
drinks” and “no photography with flash” when visiting museums,
churches, art galleries and temples. Do not touch exhibits, cultural
relics and other items without permission.
11. Be orderly when queuing in public. Do not push or shove. Queue
jumping is shameful wherever you are.
12. Do not shout or be rowdy in public. Do not lie down or remove your
shoes or socks in public.
13. Understand and respect the religious beliefs, customs and taboos of
other places. Do your best to adhere to local customs.
1814. Dress neatly and appropriately for the venue you are visiting and the
activities you will be doing. Do not go out bare‐chested. Do not go
out with uncombed hair or a dirty face. At formal events, try to dress
formally or professionally.
1915. Be orderly when checking into a hotel. Respect the staff and respond
politely when they greet you. Be clean and hygienic and look after
the amenities in hotel rooms and public places.
2016. Tipping service staff is a custom in many countries. Please tip when
you find the service commendable.
17. Observe proper etiquette when dining. Be polite to elders. Look after
women and young children.
2118. Take normal‐sized servings at a buffet. Try to finish the food you take.
Do not waste food.
2219. After eating at a fast‐food restaurant, take your rubbish with you and
return the trays.
20. Be on time to catch your plane, train or public transport. Be
cooperative at check‐in and security checkpoints. Do not carry
prohibited goods.
21. On public buses and trains, young passengers should sit towards the
back where possible and leave the front seats free for elders, women
and children.
22. Be punctual and orderly when touring in groups, and avoid disrupting
the itinerary.
2323. Obey traffic rules. Do not run red lights. Do not jaywalk. Do not stop
to chat on roads or footpaths. Stand on the right‐hand side on
escalators and leave the left side open so others can pass.
24. Protect the environment. Do not catch or take any marine life when
diving.
2425. Respect life. Do not pick or damage flowers and fruit. Do not chase or
feed animals.
26. Promote healthy recreation. Resist superstitious activities,
pornography, prostitution, gambling and drugs.
2527. Arrive early when going to the cinema or theatre. If arriving late, ask
the staff to help you find a seat. Keep quiet.
28. Respect the actors. Applaud at the end of a performance to show
appreciation. Stand up to clap for a curtain call at the end of an entire
performance. Be understanding if and when an actor commits an
error, and do not boo and hoot or jeer.
2629. When watching a sporting competition, respect both teams as well as
the referees. Observe order and the rules of the game. Do not lose
control. Do not scream or shout. Do not swear at referees or athletes.
Do not throw things onto the field. Do not enter the field.
30. Take your rubbish with you when leaving a sporting venue and throw
it in the garbage bin.
27B. Elements of Civilised Tourism
[Pages 28 – 37 omitted]
28C. Customs and Taboos of Main Overseas Tourist
Destinations
I. EUROPE
1. In England, do not casually ask others “Where are you going?” or “Have you eaten?”
as you do in China. It is considered impolite.
2. In Spain, ladies wear earrings when going out; failure to do so is seen as risible and
akin to going naked.
3. In France, do not bring chrysanthemums or yellow flowers when visiting someone’s
home.
4. In Italy, do not give handkerchiefs as gifts. Italians regard handkerchiefs as unlucky
because they are used to wipe away tears when parting with loved ones.
5. In Germany, do not snap your fingers at anyone. This is the way dogs are summoned.
6. In Greece, do not casually raise your thumb. A thumbs‐up is a highly insulting gesture.
7. In Hungry, do not break glass or mirrors. It is considered unlucky. Do not point your
finger at anyone’s face.
8. In Scotland, do not buy stones as souvenirs.
9. In the Netherlands, filling a coffee cup to the brim is taboo. It is considered impolite.
The Dutch believe two‐thirds full is the correct level.
10. In Denmark, a guest should not propose a toast before the host does. If you say
“skol” during a toast, you must drink your whole glass.
38II. SOUTH‐EAST ASIA
11. In India, the left hand is considered unclean. Do not touch others with your left hand.
Do not touch another person’s head. Leather made from cows cannot be brought
inside temples. Do not photograph any Indian women without permission.
12. In Thailand, do not comment on members of the royal family. Do not touch another
person’s head. Purchasing alcohol after 2 A.M. is prohibited. Do not point at things
with your feet.
13. In Nepal, do not touch the locals’ belongings with your feet. Women should not wear
revealing clothes. Leather and fur goods are prohibited in temples. When walking
around a temple or pagoda, go clockwise.
14. In Cambodia, a host greets guests by putting both hands together. Guests should
return the greeting by doing likewise. Do not talk while sitting with crossed legs. Do
not touch another person’s head.
3915. In Singapore, do not chew gum. Do not eat on subway trains. Do not carry durians on
buses. Throwing cigarette butts on the ground, spitting or jaywalking will get you
fined.
16. In the Maldives, fishing without permission and picking or trampling on coral are
strictly prohibited. Wash sand off your feet before entering hotel rooms.
17. In Japan, do not adjust your clothes, touch your head or touch your hair while dining.
Wear socks and remove your shoes when visiting a Japanese home.
18. In Korea, do not pick up your chopsticks before your elders. Turn your face away
from others when drinking alcohol.
19. In Hong Kong and Macau, smoking is prohibited in all air‐conditioned spaces.
Purchased food cannot be exchanged or refunded.
40III. MIDDLE EAST AND AFRICA
20. In Muslim countries, do not offer to shake hands with local women or photograph
them.
21. Supermarkets in Muslim countries do not sell alcohol. Do not discuss pork.
22. In Muslim regions, ladies should not wear revealing clothes. Men should not wear
jewellery in public. Do not hug, kiss, dance or even hold hands in public.
23. In Iran, do not discuss babies’ eyes.
24. In Africa, do not use your left hand to greet others. The fashionable way of greeting
in Africa is to raise your right hand and show your palm to the other person, as if
saying “there is no rock in my hand”.
25. It is best to address Africans by nationality.
26. African people dislike the words “Negro” and “black”. Emphasising differences in
skin colours is the greatest taboo in Africa.
27. In Algeria, handshakes must be firm. A limp handshake is considered discourteous.
28. In Algeria and Guinea, female tourists wearing white clothes or capes will be
respected by locals and everyone will make way for them.
4142
03
Common Signs and Telephone Numbers
43[The final three sections of the guide are omitted:
A. 70 Signs Commonly Seen at Public Venues
B. Tourist Assistance Organisations and Their Contact Numbers
C. Select Embassies and Their Contact Numbers]
September 2013
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