Group health insurance proposal - Keeping your employees healthy together - CZ
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Thank you for your request You have asked us to provide a quote for CZ group health insurance. CZ’s group health insurance helps you keep your company healthy and vital. However, healthcare goes further than insurance. Good healthcare also means collaborating to ensure healthy employees and arranging smart financing to pay for this. We work together with you, taking a structural approach towards improving your employees’ health so they can carry on working for longer. We have a variety of campaign materials that can be used to bring the group health insurance to the attention of your employees. You decide what is the most suitable for your company. We have taken the utmost care in putting together this quote for you. However, if you still have any questions, please contact your intermediairy. Enclosed with this quote you will find the implementation form. Please take your time to read through this quote. If you agree to the contents, please return the signed form at your earliest convenience. This way we can ensure that your group insurance policy can be promptly entered into our system and that there is sufficient time for your employees to register. We trust we have provided you with an appropriate and attractive quote and look forward to a fruitful partnership.
Our offer at a glance Our offer in key figures Our shared goal Discounts: We have a shared goal: to make and General insurance keep your employees healthy and, this Additional insurance way, prevent and reduce absence. We Dental insurance target prevention and health management, absence management, and interventions (medical or otherwise), and we advise, organise interventions, • FitzMe portal and help you with the financial aspects. • CZ Intervention Expert And we do it all in a way that suits you. Sound insurance for every employee When it comes to general insurance, your employees can choose between two in-kind policies and a refund policy. On top of that, our group additional packages provide generous reimbursements for things like physiotherapy and dental care. Your employees do not only receive a discount on the premium, but they do also receive the free CZ Stay healthy at work package and additional reimbursements. That will enable them to work on their health. That is why a group health insurance at CZ really makes a difference. These additional reimbursements, which are exclusively for your employees, are very extensive. The reimbursements are completely adjusted to maintain a healthy working lifestyle. The additional packages contain a prevention budget and additional extra’s. Peace of mind everyday with the online mindfulness training, an intake with a work-related physiotherapist, online help when things get the better of you at work, or an online menopause consultation.
1 How our collaboration will benefit you CZ provides healthcare cover for 3.8 million people adding to the explainability of giving a discount on in the Netherlands and underwrites a total of 9175 the general insurance policy. group health insurance policies. We are responsible, decisive and meaningful in everything 1.2 CZ Stay healthy at work package we do, an approach that delivers many advantages for your company and your Like you, we want your employees to take an employees. active approach to achieving a healthy lifestyle. A healthy lifestyle reduces the chance of them needing healthcare now or later in life, and this 1.1 Group insurance offer with discounts means savings on healthcare costs for everyone, both now and in the future. The CZ Stay healthy at We are offering a discount on the general work package will help them with that, which is insurance policy, and on the package we have why we offer it free of charge. This package helps compiled specially for your company that employees take an active approach to achieving a comprises group additional insurance and on the healthy lifestyle and healthy behaviour. group dental insurance policies. Your employees can always count on attractive premiums, Your employees who are included in the group whichever insurance policy they pick. insurance get free access to the FitzMe portal. After employees have created a personal account We make healthcare-related agreements with you on this portal, about prevention and contributing positively to your employees’ health. This way, we help them look their personal online assistant called Fitz will help after their health and we help you increase your them stay healthy at work. Thanks to the handy employees’ sustainable deployability and reduce articles, self-tests, and exclusive programmes on and/or prevent sickness absence, while also FitzMe, they will reduce their workplace stress, sleep better and become physically stronger.
Having physically fit and mentally strong physiotherapist or an online menopause employees is great for your business, because consultation. healthy employees are 18% more productive, go on sick leave less, and enjoy their jobs. 1.5 Employer portal (‘Mijn CZ Zakelijk’) Details of the programmes will be provided in section 2. With ‘Mijn CZ Zakelijk’ you have 24/7 online insight into your collective health insurance and you can 1.3 CZ Bedrijfszorg easily request management reports or brochures. Healthcare goes further than providing insurance. ✓ Get insight into the number of insured Good healthcare also means collaborating to ensure healthy employees and arranging smart employees financing to pay for this. Because an employee on sickness leave can easily cost you €230 per day¹, ✓ Request management reports the sooner your employee recovers and gets back on the job, the better. CZ’s occupational ✓ Order flyers, brochures and forms healthcare services will help you along the way. ✓ Make use of our extensive network of We work together with you, taking a structured intervention providers approach to improving your employees’ health so they can carry on working longer. Sustainable deployability is not a one-off project — it’s an ongoing activity that needs to be continuously monitored and adjusted, using an approach tailored precisely to your company. Advantages of our approach to occupational healthcare ✓ Insight into health risks and solutions for these ✓ Our advice is free ✓ Tailor-made approach ✓ A practical plan that can be implemented immediately – guaranteed ✓ Insight into financing solutions 1.4 Additional reimbursements to keep employees healthy at work The group additional insurance packages offer very generous additional reimbursements, which are geared entirely towards keeping employees healthy at work: ✓ prevention budget: as part of the additional ‘Basis Collectief’ (€150), ‘Plus Collectief’ (€200) and ‘Top Collectief (€250)’ insurance packages. Can be used for e-health modules focused on workplace stress, physical strain, sleep and lifestyle on the FitzMe portal, a personal health check, preventive examination (through the employer) or a flu jab. ✓ healthy added benefits: online help when things get the better of your employees at work, peace of mind every day with the online mindfulness training, an intake with a work-related
1.6 Intervention experts and intervention CZ Intervention Expert (‘Interventie Expert’) Guide ✓ Provides advice on the most suitable Interventions help shorten the period of sickness interventions absence and, in some cases, even prevent it altogether. With their years of experience and in- ✓ Arranges interventions depth knowledge of the intervention market, our intervention experts can help you find the most ✓ Helps you weigh up financing options effective interventions. If you would like to see the interventions we have available, the CZ ✓ Helps you with waiting list mediation Intervention Guide (‘Interventiewijzer’) can help you find the right intervention. ✓ Arranges a second opinion The CZ Intervention Guide ✓ Find an intervention on your own ✓ Insight into our wide range of interventions ✓ Find the most suitable intervention by answering just four questions ✓ Available online on the ‘Mijn CZ Zakelijk’ portal
This is what the CZ Intervention Experts (‘Interventie Experts’) achieved in 2021. 1.9 Collection discount If premiums for your employees and their family members are paid through your company, you, as the employer, qualify for a collection discount on 1500+ the net premium. interventions successfully implemented 26 dagen faster back at work on average thanks to waiting list mediation 1.7 Intervention insurance With our ‘Interventieverzekering’ intervention insurance, you can avoid unexpected costs for interventions aimed at preventing or limiting sickness absence and getting employees on long- term sick leave back to work faster. Some examples are: ✓ Preventive examination ✓ Work-related physiotherapy ✓ Occupational psychology All reimbursements made under this insurance are eligible as an exemption under the work-related expenses scheme. With our contracted healthcare providers, you can be sure that your employees will get the help they need quickly and receive high-quality healthcare. But that is not all the ‘CZ Interventieverzekering’ covers all your employees, even if they are not insured with CZ. For 2022, the annual premium is € 23.75 per employee. 1.8 Additional discount based on payment term If your employees opt to pay in quarterly, biannual, or annual instalments, we will give them an additional discount on the net premium for their group health insurance policy. For 2022 this is: 0.5% 1% 2% quarterly biannual annual payment payment payment discount discount discount
2 What we will do for your employees Group health insurance is a nice fringe benefit for your employees and it is good for your company too. With the right type and level of reimbursement for each employee, it forms the basis of a healthy organisation. The group health insurance we offer your company includes general insurance, additional insurance packages and dental insurance policies. However, you can rightfully expect more from a health insurer that goes further. Your employees can always count on: ✓ Appropriate reimbursements for things like preventive examinations, the flu jab, and orthodontic care ✓ Access to online health programmes ✓ Special offers that extend to their family members as well 2.1 General insurance At CZ your employees can choose from three general insurance policies: two in-kind insurance policies and a refund insurance policy. We accept everyone without medical selection. 2.2 Additional insurance packages Your employees can take out additional insurance for healthcare that is not covered by the general insurance policy. Our group additional insurance packages provide reimbursement for things such as physiotherapy, alternative treatment methods, contraceptives and sports medicine-related advice. The higher the premium, the higher the reimbursements. CZ also has additional insurance packages that have been put together especially to suit your employees’ stage of life. Your employees interested in having good dental cover can opt to take out an additional dental insurance package that provides more comprehensive reimbursements. This premium offer is based on the compulsory deductible of €385,- and an additional voluntary deductible of €0,- for the general insurance policies. All mentioned premiums and the contents of the packages are valid until December 31, 2022. For the ‘Uitgebreide Tandarts Collectief’ dental insurance package, we will ask your employee to provide a dentist’s statement, except where your employee had equivalent dental cover with his or her previous insurer. For orthodontic care, a waiting period of one year applies under both dental packages. Our package overview ‘Collectief’ Group health insurance 2022 contains a complete overview of all reimbursements within the group health insurance. 2.3 Healthcare in Belgium and Germany We want employees to enjoy trouble-free access to healthcare across the border region. With this in mind, CZ has made additional agreements with Belgian and German healthcare providers, making it easier for policyholders and their family members to get healthcare in Belgium and Germany.
2.4 Personal support and service Good healthcare is important, which is why we support your employees in their healthcare choices. We will explain the various options and their differences, and advise them on the healthcare that is right for their situation. And your employees are always welcome to turn to us with their health-related questions. Contacting CZ is a breeze through our website and app, and our claims app makes it easy to submit invoices for reimbursement. If an employee prefers to talk to someone directly, our health advisers and other staff are ready to help. It is with good reason that our customers have given our service an 8.2 rating. Healthcare advice ✓ We help your employees find the right healthcare using the ‘Zorgvinder’ tool ✓ Arranging healthcare using the CZ Assistance Guide (‘Hulpwijzer’) ✓ Preparing for a doctor’s appointment ✓ Arranging waiting list mediation ✓ Second opinion, even from a leading specialist through Best Doctors Medical advice ✓ CZ guides employees in need of healthcare Also when they need medical advice fast ✓ Contact with a medical team for health-related questions through the ‘App de verpleegkundige’ app, or by telephone ✓ Contact by email with a medical expert, such as a physiotherapist, for a specific complaint ✓ Contact with a specialist when there is any doubt about a diagnosis Extra help ✓ Extra help, services and advice concerning providing informal care, dementia, cancer, overweight and obesity and pregnancy and birth Abroad ✓ Healthcare abroad Service and ✓ ‘Mijn CZ’: 24/7 access to your healthcare costs convenience ✓ Submitting claims is easy with the ‘CZ Declareren’ app Paid within 10 working days ✓ Contacting CZ by telephone, email, WhatsApp, chat, Facebook and Twitter ✓ Paying the deductible in instalments and choice of when the premium will be collected All correspondence in ✓ Your employees will receive all correspondence from us in one place the online ‘Mijn CZ’ portal, meaning they will never again misplace a letter or document. If they’d prefer to receive letters and documents by post, that’s no problem. All they need to do is contact our Customer Services.
2.5 FitzMe Portal ✓ Little effort required: your employees get started on their own When your employees are fit and healthy, you are satisfied. But how do you promote a healthy Awareness and behavioral change lifestyle without interfering too much? Did you know that employees value a little extra Some employees need a slightly different kind of motivation? At least 68% of people working in the help with their health challenges than others. At Netherlands want to do something to improve their CZ, they can count on a tailor-made approach. For health. some, the use of micro-learning and more awareness is enough to achieve the goal. A micro- This is why we have entered into a partnership learning is a short online training aimed at with FitzCompany. This lifestyle advice and health transferring knowledge and creating awareness. management agency has developed the FitzMe While for others an e-learning is better. An e- portal together with CZ. As part of the group health learning is a training of several weeks that focuses insurance, we offer your employees exclusive on behavioral change. If an employee wants to access to this portal. The FitzMe portal is the immerse even further after completing an e- starting line for people striving to improve their learning and needs more help, an eHealth module health. After registering, your employees can get is used. This is aimed at maintaining the learned to work on their health straight away. And privacy behavior with extra attention to the work situation is 100% guaranteed: only the employee will get to of the employee. Fitz helps your employees to the see his or her personal results. right support at the right time. Advantages of the FitzMe portal It is easy to draw attention to the FitzMe portal ✓ Free of charge We have developed a toolkit you can use to draw your employees’ attention to the programmes ✓ Available online 24/7 offered through the FitzMe portal with little effort. The toolkit includes online information, an ✓ Developed by experts animation and a podcast, all of which you can share with your employees by email, on the ✓ Fit employees are 18% more productive intranet, or in your online newsletter. At the moment, we offer the toolkit for the ‘Sterk in Werk’ ✓ Makes lifestyle easier to talk about programme. Later this year, we will have toolkits available for the other programmes as well.
Four unique programmes The FitzMe portal offers four unique programmes for the occupational risks of workplace stress (‘Veerkracht’), physical strain (‘Sterk in Werk’), sleeping problems (‘Slaap lekker’) and working on vitality at home (‘Thuis Werken aan Vitaliteit’). After your employees fill in an online form, they receive a personal report and they can start addressing the issue immediately. How to handle hybrid working Resilience Hybrid working is becoming more and more Stress is not just an inconvenience, it can also be common in organizations. This program provides very unhealthy. The online ‘Veerkracht’ practical information and guidelines for employees (Resilience) programme helps to prevent, regarding time and place independent working. recognise and address workplace stress. The program contains 13 short chapters. The participant is able to choose which of the chapters are of interest to follow. It is not mandatory to follow all 13 chapters, which makes this program suitable to every employee who is struggling with hybrid working. Strong at work The ‘Sterk in Werk’ (Strong at Work) programme shows your employees how physically strong they are at that moment and whether they are running the risk of physical strain injuries. It also provides tips and guidance on how to reduce this risk. The result is a better balance between physical stress and rest and, ultimately, fewer physical problems. Sleep well One in five people in the Netherlands do not sleep well, which can result in problems, including at work. The FitzMe portal offers your employees all sorts of practical exercises, tips and the ‘Slaap lekker’ (Sleep well) programme to address the problem. With this help, your employees will sleep like never before.
3 Healthcare abroad . Assured of the best healthcare, anywhere in the world Whenever you second your employees abroad, you want to be sure that healthcare for your expats and their families is all taken care of. The same goes for One single service desk: always available CZ offers you and your expats one single service desk for claims and questions, which our employees will be able to answer in several languages. Open 24/7, our service desk can be foreign employees who come to work for you in the contacted by telephone or online. Netherlands. When it comes to healthcare abroad, CZ is the market leader with wide-ranging experience and expertise. We have the right solution for every Interim registration and early cancellation situation. Employees who are seconded abroad or retuning to the Netherlands effectively find themselves in a CZ Expat Health Service situation where they are changing their country of residence, which generally also means their CZ will find the best possible healthcare solution insurance needs change. We will take care of for your organisation and your expats. Given the registering them for or cancelling their general major differences in legislation and regulations insurance policy and/or additional insurance between different countries, we will tailor our package outside the usual timeframe. products and services to each specific case. Cross-border workers Collaboration with international partners Employees who work in the Netherlands but live in We partner with leading international health another EU or EEA member state, Switzerland, or insurers in a global healthcare and procurement a treaty country are required by law to take out network, including Allianz Worldwide Care, Bupa health insurance in the Netherlands. They have Global and Cigna Global Health Benefits. We the same choice as their colleagues. ourselves are one of the Netherlands’ largest providers of group health insurance. Your Employees living in the Netherlands and working organisation and expats will benefit from this in an EU or EEA member state, Switzerland, or a combination of two specialist areas and enjoy the treaty country who do not have a source of income financial advantages of cost offsetting between the in the Netherlands can take out a ‘Verdragspolis’ two. with CZ. Since 2006, CZ has been the insurer designated by the government to offer this policy. The ‘Verdragspolis’, for which no premium is payable, gives holders the same access to healthcare as their colleagues.
4 Carefree implementation of your group health insurance We will consult with you to determine the best approach to informing employees of our collaboration and the advantages this delivers. Bringing the group health insurance to your employees’ attention To ensure a smooth transition to CZ, we guide the implementation. We have a variety of campaign materials that can be used to bring the group health insurance to the attention of your employees. You decide what is the most suitable for your company. ‘Actie Collectief Voordeel’ campaign: inform your employees quickly and easily The basis of this health insurance switch campaign is a prepared email that you send to all your employees. By clicking the links in the email, they can see all the advantages of switching to the group health insurance. Other promotional material we offer includes an animated video, an intranet message and a flyer, any or all of which you can use as you see fit.
Personal online registration page All activation material directs employees to a special website where they can easily: ✓ Read all about the advantages of group health insurance ✓ Calculate their premium ✓ Get online advice on which package is right for them ✓ Take out insurance right away Communication in English A lot of our documentation is available in English. For example: ✓ Brochures ✓ Package and premium overviews ✓ General terms and conditions ✓ Personal registration page ✓ Website pages and contact form
Implementation form for SME IM group health insurance policy please use capital letters to fill out the form Intermediary Intermediary name Intermediary customer number General Company name CoC registration number Address under the articles of association Street address of company Postal code and town/city company Postal address group entity Postal code and town/city group entity Telephone number Part of holding/parent company Yes No Name holding/parent company CoC registration number holding/parent company Number of employees Employees living in Germany? Yes No Employees living in Belgium? Yes No Any employees seconded abroad? Yes No Contract basis Contract commencement date Contract end date 1 year (Term of 1 or 3 calendar years 3 years Is this healthcare contract exclusive to Yes No CZ? No, we also have a healthcare contract with: (explanation: Article 7 - General Terms and Conditions) Retired employees are allowed to take Yes, subject to the same terms and conditions part Yes, but subject to different agreements: (explanation: Article 3.4 - General Terms and Conditions No, they are not allowed to take part Your employees will be offered the insurance policies listed below General insurance policy ‘Zorgbewustpolis’, ‘Zorg-op-maatpolis’ and ‘Zorgkeuzepolis’ Additional insurance packages ‘Start’, ‘Compact Collectief’, ‘Basis Collectief’, ‘Plus Collectief’, ‘Top Collectief’, ‘Jongeren, 50+ ‘
Dental insurance ‘Compact Tandarts Collectief’, ‘Tandarts Collectief’ en ‘Uitgebreide Tandarts Collectief’ There is no medical selection for our additional insurance packages with the exception of ‘Uitgebreide Tandarts Collectief’ Collection Discount General insurance policy % Addition insurance policy % Addition insurance policy dentist % Collection discount (if company pays) No collection discount applies % Employer keeps collection discount to cover administrative burden Employer passes collection discount on to employees Premium (explanation: Article 5 - General Terms and Conditions) Who pays the premiums for - the employees, partners and children? insured person group entity - the retired employees? insured person group entity Payment term (fill out only if the premium will be paid by the group entity monthly quarterly biannually annually IBAN (fill out only if you opt for payment byj group entity) In the name of Premium collection (fill out only if employer pays the premium) As standard, bills are shown in PDF format and Excel. Other available file formats: TXT Excel both (TXT and Excel) Contact persons Functional manager (main user of MCZZ and daily administrator The functional manager will receive a log-in code and instructions from us. The functional manager can register/cancel and provide other employees with access to the portal. Initials First name Surname prefix and Surname Gender Telephone number Mobile number (for account activation) Email address Job title Authorised signatory (as registered with the Chamber of Commerce) Initials First name
Surname prefix and Surname (Mobile) Telephone number Email address Gender Job title Healthcare management Initials First name Surname prefix and Surname (Mobile) Telephone number Email address Gender Job title Notes This implementation form is part of the ‘Agreement regarding group health insurance’ entered into by CZ and the INTERMEDIARY (hereinafter referred to as: ‘the Agreement’). In entering into the Agreement, the INTERMEDIARY is representing the interests of employees of the INTERMEDIARY's members. In particular, the INTERMEDIARY has negotiated the option for its members to take part in the Agreement after completing and submitting this implementation form, so that the participating members’ employees can benefit from the group advantages agreed by CZ and the INTERMEDIARY. In order to participate in the Agreement as a member of the INTERMEDIARY, you need to complete this implementation form, sign it and send it to the INTERMEDIARY. The provisions of the Agreement will then apply to you in their entirety. You can request a copy of the Agreement from the INTERMEDIARY. In signing this implementation form, you declare that you have read the Agreement and that you agree to its contents. If you have 1-4 employees, you will be registered under the group entity number of the SME policy. If you have 5-149 employees, you can register as soon as you have received the group entity number. The details you provide on this sheet must be accurate and truthful. If, at any time, it emerges that you have entered any details inaccurately, whether intentionally or otherwise, CZ will be entitled to end your participation in the Agreement, in writing and with immediate effect, and to recover any losses or damage from you.’
Please note that by members we mean SMEs with up to 150 employees that use health insurance brokerage services provided by the INTERMEDIARY. Thus agreed and signed on ………………... Health Insurer Employer: Name: K.C.F. Stolper Name: Job title: Director of Health Insurance and Job title: Customer Communications https://www.cz.nl/general-terms-and-conditions-for-employer-group-entities Please return this agreement to us by email: bedrijvendesk@cz.nl Versie 20211101 Implementatieformulier mantel MKB Engels
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