Grid Report for Bot Platforms Winter 2023 - Bot Platforms Software Contenders Leaders
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
Grid® Report for Bot Platforms
Winter 2023
Bot Platforms Software
Contenders Leaders
Kore.AI
Market Presence
Niche High Performers
Satisfaction
G2 Grid® Scoring
(Bot Platforms Software continues on next page)
© 2022 G2, Inc. All rights reserved. No part of this publication may be reproduced or distributed in any form without G2’s prior written
permission. While the information in this report has been obtained from sources believed to be reliable, G2 disclaims all warranties as to the
accuracy, completeness, or adequacy of such information and shall have no liability for errors, omissions, or inadequacies in such information.
1
Grid® Report for Bot Platforms | Winter 2023
Bot Platforms Software (continued)
Bot Platforms Software Definition
Bot platforms are tools used to build and deploy interactive chatbots. Companies utilize the tools to create intelligent, conversational bots to
interact with customers and help provide information to users. These platforms provide development tools such as frameworks and API toolsets
for customizable bot creation. These bots tend to be scalable to serve on multiple communication platforms and across multiple devices
simultaneously. Some offer advertising and payment features as well. These tools also provide maintenance features to combat issues that arise
after publishing.
Many bot platfoms are built on top of artificial intelligence and machine learning products for advanced performance and analytics. They also
utilize natural language processing (NLP) tools to interperet text and interact with AI platforms.
To qualify for inclusion in the Bot Platforms category, a product must:
Provide bot deployment capabilities
Provide bot development frameworks
Allow users to define behaviors and program responses
Provide users with tools for performing maintenance and updates to published bots.
Bot Platforms Grid® Scoring Description
Products shown on the Grid® for Bot Platforms have received a minimum of 10 reviews/ratings in data gathered by November 22, 2022. Products
are ranked by customer satisfaction (based on user reviews) and market presence (based on market share, seller size, and social impact) and
placed into four categories on the Grid®:
Products in the Leader quadrant are rated highly by G2 users and have substantial Market Presence scores. Leaders include: Kore.AI, IBM
Watson Assistant, Qualified, Haptik, Manychat, Drift, yellow.ai, Verloop.io, Signals, Laiye, Chatfuel, Google Cloud Dialogflow, and Spectrm
High Performing products have high customer Satisfaction scores and low Market Presence compared to the rest of the category. High
Performers include: TARS, IDETA, MindBehind, SnatchBot, Rulai, Gallabox, Enterprise Chatbot Platform, e-bot7, Kommunicate, Rep AI,
UChat, CBOT, and Joonbot Chatbot Builder
Contender products have relatively low customer Satisfaction scores and high Market Presence compared to the rest of the category.
While they may have positive reviews, they do not have enough reviews to validate those ratings. Contenders include: Azure QnA Maker API,
ServiceNow Now Platform, Amazon Lex, Gupshup, Pega Platform, SAP Conversational AI, Teneo Platform, and Azure Bot Service
Niche products have relatively low Satisfaction scores and low Market Presence compared to the rest of the category. While they may have
positive reviews, they do not have enough reviews to validate those ratings. Niche products include: ChatBot, Engagely.ai, Collect.chat,
Manybot, BotStar, and Odus
© 2022 G2, Inc. All rights reserved. 2
Grid® Report for Bot Platforms | Winter 2023
Grid® Scores for Bot Platforms Software
The table below shows the Satisfaction and Market Presence scores that determine product placement on the Grid®. To learn more about each of
the products, please see the profile section.
Leaders
# of Reviews Satisfaction Market Presence G2 Score
Kore.AI 66 92 84 88
IBM Watson Assistant 206 80 96 88
Qualified 219 96 75 86
Haptik 79 82 77 80
Manychat 77 80 78 79
Drift 254 82 76 79
yellow.ai 73 70 82 76
Verloop.io 87 90 61 76
Signals 72 95 50 73
Laiye 44 69 52 60
Chatfuel 37 58 57 57
Google Cloud Dialogflow 48 52 61 56
Spectrm 35 61 51 56
(Grid® Scores for Bot Platforms Software continues on next page)
* Products are ordered by G2 Score. Satisfaction score is used as a tiebreaker if two products have the same G2 Score.
© 2022 G2, Inc. All rights reserved. 3Grid® Report for Bot Platforms | Winter 2023
Grid® Scores for Bot Platforms Software (continued)
The table below shows the Satisfaction and Market Presence scores that determine product placement on the Grid®. To learn more about each of
the products, please see the profile section.
High Performers
# of Reviews Satisfaction Market Presence G2 Score
TARS 72 79 48 63
IDETA 29 74 39 57
MindBehind 22 66 43 54
SnatchBot 32 69 38 54
Rulai 43 73 33 53
Gallabox 17 74 30 52
Enterprise Chatbot Platform 11 67 28 48
e-bot7 33 56 38 47
Kommunicate 10 61 32 46
Rep AI 17 68 25 46
UChat 15 66 17 41
CBOT 10 50 29 40
Joonbot Chatbot Builder 11 59 5 32
(Grid® Scores for Bot Platforms Software continues on next page)
* Products are ordered by G2 Score. Satisfaction score is used as a tiebreaker if two products have the same G2 Score.
© 2022 G2, Inc. All rights reserved. 4Grid® Report for Bot Platforms | Winter 2023
Grid® Scores for Bot Platforms Software (continued)
The table below shows the Satisfaction and Market Presence scores that determine product placement on the Grid®. To learn more about each of
the products, please see the profile section.
Contenders
# of Reviews Satisfaction Market Presence G2 Score
Azure QnA Maker API 13 49 62 55
ServiceNow Now Platform 15 42 58 50
Lex 29 31 68 50
Gupshup 11 23 69 46
Pega Platform 16 20 67 43
SAP Conversational AI 12 28 58 43
Teneo Platform 11 32 50 41
Azure Bot Service 15 15 60 38
Niche
ChatBot 15 34 48 41
Engagely.ai 12 35 39 37
Collect.chat 11 36 11 23
Manybot 11 17 27 22
BotStar 19 12 32 22
Odus 15 1 10 5
* Products are ordered by G2 Score. Satisfaction score is used as a tiebreaker if two products have the same G2 Score.
© 2022 G2, Inc. All rights reserved. 5Grid® Report for Bot Platforms | Winter 2023
Grid® Methodology
Grid® Rating Methodology
The Grid® represents the democratic voice of real software users, rather than the subjective opinion of one analyst. G2 rates products from the
Bot Platforms category algorithmically based on data sourced from product reviews shared by G2 users and data aggregated from online sources
and social networks.
Technology buyers can use the Grid® to help them quickly select the best products for their businesses and to find peers with similar experiences.
For sellers, media, investors, and analysts, the Grid® provides benchmarks for product comparison and market trend analysis.
Grid® Scoring Methodology
G2 rates products and sellers based on reviews gathered from our user community, as well as data aggregated from online sources and social
networks. We apply a unique algorithm (v3.0) to this data to calculate the Satisfaction and Market Presence scores in real time. The Grid® Report
for Bot Platforms | Winter 2023 is based on scores calculated using the G2 algorithm v3.0 from reviews collected through November 22, 2022. To
view the Bot Platforms Grid® with the most recent data, please visit the Bot Platforms page.
Satisfaction
The Satisfaction rating is affected by the following (in order of importance):
Customer satisfaction with end user-focused product attributes based on user reviews
Popularity and statistical significance based on the number of reviews received by G2
Quality of reviews received (reviews that are more thoroughly completed will be weighted more heavily)
Age of reviews (more-recent reviews provide relevant and up-to-date information that is reflective of the current state of a product)
Customers’ satisfaction with administration-specific product attributes based on user reviews
Overall customer satisfaction and Net Promoter Score® (NPS) based on ratings by G2 users
Note: The customer satisfaction score is normalized for each Grid®, meaning the scores are relative.
(Grid® Methodology continues on next page)
** Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix
Systems, Inc.
© 2022 G2, Inc. All rights reserved. 6Grid® Report for Bot Platforms | Winter 2023
Grid® Methodology (continued)
Market Presence
The Market Presence score is affected by the following (in order of importance):
Market presence is a combination of 15 metrics from G2’s reviews, publicly available information, and third-party sources
Both the software sellers and the individual products are measured on various criteria. The criteria are listed in order of importance. Products
metric receive greater weight than seller metrics
Criteria Measured For Metrics
Product Seller
Number of Employees Employee Count (based on social networks and public sources)
Reviews Review Count (weighted by recency)
Web Presence
Social Presence
Growth Employee Growth, Web Presence Growth
Seller Age
Employee Satisfaction and Engagement
Each input is normalized by category and segment. This means that scores are relative to other products in the category/segment and may
change from segment to segment
The scores are then scaled from 0-100
Grid® Categorization Methodology
Making G2 research relevant and easy for people to use as they evaluate and select business software products is one of our most important
goals. In support of that goal, organizing products and software companies in a well-defined structure that makes capturing, evaluating, and
displaying reviews and other research in an orderly manner is a critical part of the research process.
To manage the process of categorizing the software products and the related reviews in the G2 community, G2 follows a publicly available
categorization methodology. All products appearing on the Grid® have passed through G2’s categorization methodology and meet G2’s category
standards.
Many terms that appear regularly across G2 and are used to aid in product categorization warrant a definition to facilitate buyer understanding.
These terms may be included within reviews from the G2 community or in executive summaries for products included on the Grid®. A list of
standard definitions is available to G2 users to eliminate confusion and ease the buying process.
(Grid® Methodology continues on next page)
© 2022 G2, Inc. All rights reserved. 7Grid® Report for Bot Platforms | Winter 2023 Grid® Methodology (continued) Rating Changes and Dynamics The ratings in this report are based on a snapshot of the user reviews and social data collected by G2 up through November 22, 2022. The ratings may change as the products are further developed, the sellers grow, and as additional opinions are shared by users. G2 updates the ratings on its website in real time as additional data is received, and this report will be updated as significant data is received. By improving their products and support and/or by having more satisfied customer voices heard, Contenders may become Leaders and Niche sellers may become High Performers. Trust Keeping our ratings unbiased is our top priority. We require the use of a LinkedIn account or verified business email address to validate a G2 user’s identity and employer. We also validate users by partnering with sellers and organizations to securely authenticate users through select platforms. We do not allow users to review their current or former employers’ products, or those of their employers’ competitors. Additionally, all reviews are manually checked by our team after our algorithm filters out reviews that don’t meet our submission requirements. All reviews must pass our moderation process before they are published. Our G2 staff does not add any subjective input to the ratings, which are determined algorithmically based on data aggregated from publicly available online sources and social networks. Sellers cannot influence their ratings by spending time or money with us. Only the opinion of real users and data from public sources factor into the ratings. Grid® Inclusion Criteria All products in a G2 category that have at least 10 reviews from real users of the product are included on the Grid®. Inviting other users, such as colleagues and peers, to join G2 and share authentic product reviews will accelerate this process. If a product is not yet listed on G2 and it fits the market definition above, then users are encouraged to suggest its addition to our Bot Platforms category. Product Profiles Product profiles and detailed charts are included for products with 10 or more reviews. © 2022 G2, Inc. All rights reserved. 8
Grid® Report for Bot Platforms | Winter 2023
Kore.AI
4.7 (105) Kore.AI has been named a Leader based on receiving a high customer Satisfaction score and
having a large Market Presence. 98% of users rated it 4 or 5 stars, 95% of users believe it is
headed in the right direction, and users said they would be likely to recommend Kore.AI at a
rate of 96%. Kore.AI is also in the Intelligent Virtual Assistants, Conversational Support, and
Chatbots categories.
Satisfaction Ratings Top Industries Represented
Quality of Support Computer Software 17
94% Information Technology and 10
Avg 91% Services
Ease of Use Banking 7
97%
Management Consulting 5
Avg 90%
Meets Requirements Financial Services 4
94%
Avg 91%
Ease of Admin
93%
Avg 89%
Ease of Doing Business With
95%
Avg 93%
Ease of Setup
94%
Avg 89%
Ownership HQ Location Year Founded Employees (Listed Company Website
Kore.ai Orlando, FL 2013 On Linkedin) kore.ai
714
© 2022 G2, Inc. All rights reserved. 9Grid® Report for Bot Platforms | Winter 2023
IBM Watson Assistant
4.4 (249) IBM Watson Assistant has been named a Leader based on receiving a high customer Satisfaction
score and having a large Market Presence. IBM Watson Assistant has the largest Market Presence
among products in Bot Platforms. 95% of users rated it 4 or 5 stars, 91% of users believe it is
headed in the right direction, and users said they would be likely to recommend IBM Watson
Assistant at a rate of 87%. IBM Watson Assistant is also in the Intelligent Virtual Assistants
category.
Satisfaction Ratings Top Industries Represented
Quality of Support Information Technology and 37
Services
81%
Computer Software 22
Avg 91%
Ease of Use Telecommunications 16
87%
Automotive 8
Avg 90%
Meets Requirements Banking 8
88%
Avg 91%
Ease of Admin
82%
Avg 89%
Ease of Doing Business With
86%
Avg 93%
Ease of Setup
84%
Avg 89%
Ownership HQ Location Year Founded Total Revenue Employees (Listed Company Website
IBM Armonk, NY 1911 $73,621 (USD MM) On Linkedin) www.ibm.com
529,939
© 2022 G2, Inc. All rights reserved. 10Grid® Report for Bot Platforms | Winter 2023
Qualified
4.9 (554) Qualified has been named a Leader based on receiving a high customer Satisfaction score and
having a large Market Presence. Qualified received the highest Satisfaction score among products
in Bot Platforms. 100% of users rated it 4 or 5 stars, 100% of users believe it is headed in the right
direction, and users said they would be likely to recommend Qualified at a rate of 98%. Qualified is
also in the Buyer Intent Data Providers, Conversational Marketing, Chatbots, Live Chat, and
Salesforce AppExchange Apps categories.
Satisfaction Ratings Top Industries Represented
Quality of Support Computer Software 91
99% Information Technology and 48
Avg 91% Services
Ease of Use Computer & Network Security 12
95%
Marketing and Advertising 12
Avg 90%
Meets Requirements Human Resources 6
96%
Avg 91%
Ease of Admin
96%
Avg 89%
Ease of Doing Business With
99%
Avg 93%
Ease of Setup
94%
Avg 89%
Ownership HQ Location Year Founded Employees (Listed Company Website
Qualified.com San Francisco, CA 2018 On Linkedin) qualified.com
198
© 2022 G2, Inc. All rights reserved. 11Grid® Report for Bot Platforms | Winter 2023
Haptik
4.5 (103) Haptik has been named a Leader based on receiving a high customer Satisfaction score and
having a large Market Presence. 97% of users rated it 4 or 5 stars, 97% of users believe it is
headed in the right direction, and users said they would be likely to recommend Haptik at a rate
of 90%. Haptik is also in the Conversational Marketing, Live Chat, Customer Self-Service, and
Intelligent Virtual Assistants categories.
Satisfaction Ratings Top Industries Represented
Quality of Support Insurance 10
92%
Financial Services 7
Avg 91%
Ease of Use Real Estate 5
91%
Computer Games 4
Avg 90%
Meets Requirements Health, Wellness and Fitness 4
86%
Avg 91%
Ease of Admin
91%
Avg 89%
Ease of Doing Business With
95%
Avg 93%
Ease of Setup
89%
Avg 89%
Ownership HQ Location Year Founded Employees (Listed Company Website
Haptik New York 2013 On Linkedin) www.haptik.ai
431
© 2022 G2, Inc. All rights reserved. 12Grid® Report for Bot Platforms | Winter 2023
Manychat
4.6 (132) Manychat has been named a Leader based on receiving a high customer Satisfaction score and
having a large Market Presence. 96% of users rated it 4 or 5 stars, 94% of users believe it is
headed in the right direction, and users said they would be likely to recommend Manychat at a
rate of 92%. Manychat is also in the Conversational Marketing, Marketing Automation, SMS
Marketing, and Social Commerce Platforms categories.
Satisfaction Ratings Top Industries Represented
Quality of Support Marketing and Advertising 28
88%
Real Estate 4
Avg 91%
Ease of Use Computer Software 3
91%
Education Management 3
Avg 90%
Meets Requirements Hospital & Health Care 3
92%
Avg 91%
Ease of Admin
94%
Avg 89%
Ease of Doing Business With
94%
Avg 93%
Ease of Setup
94%
Avg 89%
Ownership HQ Location Year Founded Employees (Listed Company Website
ManyChat San Francisco, 2015 On Linkedin) manychat.com
California 208
© 2022 G2, Inc. All rights reserved. 13Grid® Report for Bot Platforms | Winter 2023
Drift
4.4 (810) Drift has been named a Leader based on receiving a high customer Satisfaction score and having a
large Market Presence. 91% of users rated it 4 or 5 stars, 87% of users believe it is headed in the
right direction, and users said they would be likely to recommend Drift at a rate of 86%. Drift is also
in the Conversational Support, Digital Experience Platforms (DXP), AI Sales Assistant,
Conversational Marketing, Chatbots, Email Signature, Live Chat, Customer Self-Service, and Buyer
Intent Data Providers categories.
Satisfaction Ratings Top Industries Represented
Quality of Support Computer Software 68
88% Information Technology and 52
Avg 91% Services
Ease of Use Marketing and Advertising 23
86%
Internet 10
Avg 90%
Meets Requirements Education Management 9
87%
Avg 91%
Ease of Admin
87%
Avg 89%
Ease of Doing Business With
90%
Avg 93%
Ease of Setup
85%
Avg 89%
Ownership HQ Location Year Founded Employees (Listed Company Website
Drift Cambridge, MA 2014 On Linkedin) www.drift.com
674
© 2022 G2, Inc. All rights reserved. 14Grid® Report for Bot Platforms | Winter 2023
yellow.ai
4.5 (81) yellow.ai has been named a Leader based on receiving a high customer Satisfaction score and
having a large Market Presence. 97% of users rated it 4 or 5 stars, 90% of users believe it is
headed in the right direction, and users said they would be likely to recommend yellow.ai at a
rate of 89%. yellow.ai is also in the Conversational Marketing, Conversational Support, Live
Chat, and Intelligent Virtual Assistants categories.
Satisfaction Ratings Top Industries Represented
Quality of Support Financial Services 9
87% Information Technology and 9
Avg 91% Services
Ease of Use Banking 8
91%
Computer Software 8
Avg 90%
Meets Requirements Food & Beverages 6
85%
Avg 91%
Ease of Admin
84%
Avg 89%
Ease of Doing Business With
87%
Avg 93%
Ease of Setup
88%
Avg 89%
Ownership HQ Location Year Founded Employees (Listed Company Website
yellow.ai San Mateo, California 2016 On Linkedin) yellowmessenger.com
1,068
© 2022 G2, Inc. All rights reserved. 15Grid® Report for Bot Platforms | Winter 2023
Verloop.io
4.7 (224) Verloop.io has been named a Leader based on receiving a high customer Satisfaction score
and having a large Market Presence. 100% of users rated it 4 or 5 stars, 96% of users believe it
is headed in the right direction, and users said they would be likely to recommend Verloop.io at
a rate of 96%. Verloop.io is also in the Conversational Support, Chatbots, Social Customer
Service, and Live Chat categories.
Satisfaction Ratings Top Industries Represented
Quality of Support Financial Services 16
95%
Consumer Services 8
Avg 91%
Ease of Use Cosmetics 7
95%
Education Management 7
Avg 90%
Meets Requirements Retail 7
93%
Avg 91%
Ease of Admin
92%
Avg 89%
Ease of Doing Business With
95%
Avg 93%
Ease of Setup
95%
Avg 89%
Ownership HQ Location Year Founded Employees (Listed Company Website
Verloop Bangalore 2016 On Linkedin) verloop.io
117
© 2022 G2, Inc. All rights reserved. 16Grid® Report for Bot Platforms | Winter 2023
Signals
4.9 (103) Signals has been named a Leader based on receiving a high customer Satisfaction score and
having a large Market Presence. 100% of users rated it 4 or 5 stars, 95% of users believe it is
headed in the right direction, and users said they would be likely to recommend Signals at a rate of
99%. Signals is also in the Conversational Support, AI Sales Assistant, Conversational Marketing,
Chatbots, Email Signature, Live Chat, Account-Based Orchestration Platforms, and Buyer Intent
Data Providers categories.
Satisfaction Ratings Top Industries Represented
Quality of Support Marketing and Advertising 27
100%
Computer Software 14
Avg 91%
Ease of Use Management Consulting 4
98%
Financial Services 3
Avg 90%
Meets Requirements Hospital & Health Care 3
98%
Avg 91%
Ease of Admin
97%
Avg 89%
Ease of Doing Business With
100%
Avg 93%
Ease of Setup
94%
Avg 89%
Ownership HQ Location Year Founded Employees (Listed Company Website
Signals Provo, UT 2018 On Linkedin) getsignals.ai
30
© 2022 G2, Inc. All rights reserved. 17Grid® Report for Bot Platforms | Winter 2023
Laiye
4.6 (49) Laiye has been named a Leader based on receiving a high customer Satisfaction score and
having a large Market Presence. 100% of users rated it 4 or 5 stars, 94% of users believe it is
headed in the right direction, and users said they would be likely to recommend Laiye at a rate
of 93%. Laiye is also in the Intelligent Virtual Assistants, Conversational Marketing, Chatbots,
and Customer Self-Service categories.
Satisfaction Ratings Top Industries Represented
Quality of Support Airlines/ Aviation 18
97%
Leisure, Travel & Tourism 13
Avg 91%
Ease of Use Transportation/Trucking/ 9
Railroad
90%
Broadcast Media 1
Avg 90%
Meets Requirements Consumer Services 1
91%
Avg 91%
Ease of Admin
89%
Avg 89%
Ease of Doing Business With
98%
Avg 93%
Ease of Setup
91%
Avg 89%
Ownership HQ Location Year Founded Employees (Listed Company Website
Laiye Paris, Île-de-France 2016 On Linkedin) laiye.com
13
© 2022 G2, Inc. All rights reserved. 18Grid® Report for Bot Platforms | Winter 2023
Chatfuel
4.5 (43) Chatfuel has been named a Leader based on receiving a high customer Satisfaction score and
having a large Market Presence. 100% of users rated it 4 or 5 stars, 87% of users believe it is
headed in the right direction, and users said they would be likely to recommend Chatfuel at a
rate of 91%. Chatfuel is also in the E-Commerce Tools and Conversational Marketing
categories.
Satisfaction Ratings Top Industries Represented
Quality of Support Marketing and Advertising 9
88% Information Technology and 6
Avg 91% Services
Ease of Use Non-Profit Organization 3
Management
91%
Automotive 2
Avg 90%
Meets Requirements Consumer Services 1
91%
Avg 91%
Ease of Admin
90%
Avg 89%
Ease of Doing Business With
93%
Avg 93%
Ease of Setup
86%
Avg 89%
Ownership HQ Location Year Founded Employees (Listed Company Website
Chatfuel San Francisco, CA 2015 On Linkedin) chatfuel.com
54
© 2022 G2, Inc. All rights reserved. 19Grid® Report for Bot Platforms | Winter 2023
Google Cloud Dialogflow
4.3 (52) Google Cloud Dialogflow has been named a Leader based on receiving a high customer
Satisfaction score and having a large Market Presence. 90% of users rated it 4 or 5 stars, 91%
of users believe it is headed in the right direction, and users said they would be likely to
recommend Google Cloud Dialogflow at a rate of 87%. Google Cloud Dialogflow is also in the
Enterprise Search Software and Genesys AppFoundry Marketplace categories.
Satisfaction Ratings Top Industries Represented
Quality of Support Information Technology and 11
Services
83%
Computer Software 6
Avg 91%
Ease of Use Education Management 4
86%
Telecommunications 4
Avg 90%
Meets Requirements Higher Education 3
90%
Avg 91%
Ease of Admin
88%
Avg 89%
Ease of Doing Business With
89%
Avg 93%
Ease of Setup
87%
Avg 89%
Ownership HQ Location Year Founded Total Revenue Employees (Listed Company Website
Google Mountain View, CA 1998 $182,527 (USD MM) On Linkedin) cloud.google.com
311,656
© 2022 G2, Inc. All rights reserved. 20Grid® Report for Bot Platforms | Winter 2023
Spectrm
4.6 (46) Spectrm has been named a Leader based on receiving a high customer Satisfaction score and
having a large Market Presence. 97% of users rated it 4 or 5 stars, 86% of users believe it is headed
in the right direction, and users said they would be likely to recommend Spectrm at a rate of 93%.
Spectrm is also in the Personalization, Conversational Marketing, Marketing Automation, Social
Commerce Platforms, and E-Commerce Personalization categories.
Satisfaction Ratings Top Industries Represented
Quality of Support Automotive 7
95%
Marketing and Advertising 5
Avg 91%
Ease of Use Retail 3
91%
Consumer Goods 2
Avg 90%
Meets Requirements Food & Beverages 2
91%
Avg 91%
Ease of Admin
94%
Avg 89%
Ease of Doing Business With
93%
Avg 93%
Ease of Setup
92%
Avg 89%
Ownership HQ Location Year Founded Employees (Listed Company Website
Spectrm Ltd. Berlin, Berlin 2016 On Linkedin) spectrm.io
51
© 2022 G2, Inc. All rights reserved. 21Grid® Report for Bot Platforms | Winter 2023
TARS
4.7 (159) TARS has been named a High Performer product based on having high customer Satisfaction
scores and a low Market Presence compared to the rest of the category. 99% of users rated it 4
or 5 stars, 88% of users believe it is headed in the right direction, and users said they would be
likely to recommend TARS at a rate of 94%. TARS is also in the Landing Page Builders,
Chatbots, and Conversational Marketing categories.
Satisfaction Ratings Top Industries Represented
Quality of Support Marketing and Advertising 14
97%
Financial Services 8
Avg 91%
Ease of Use Health, Wellness and Fitness 4
94%
Hospital & Health Care 4
Avg 90%
Meets Requirements Internet 4
90%
Avg 91%
Ease of Admin
95%
Avg 89%
Ease of Doing Business With
96%
Avg 93%
Ease of Setup
94%
Avg 89%
Ownership HQ Location Year Founded Employees (Listed Company Website
TARS Newark, DE 2016 On Linkedin) hellotars.com
30
© 2022 G2, Inc. All rights reserved. 22Grid® Report for Bot Platforms | Winter 2023
IDETA
4.6 (30) IDETA has been named a High Performer product based on having high customer Satisfaction
scores and a low Market Presence compared to the rest of the category. 100% of users rated it
4 or 5 stars, 100% of users believe it is headed in the right direction, and users said they would
be likely to recommend IDETA at a rate of 92%.
Satisfaction Ratings Top Industries Represented
Quality of Support Marketing and Advertising 9
94%
Computer Software 5
Avg 91%
Ease of Use Education Management 2
92%
Information Technology and 2
Avg 90% Services
Meets Requirements Primary/ Secondary 2
Education
94%
Avg 91%
Ease of Admin
90%
Avg 89%
Ease of Doing Business With
93%
Avg 93%
Ease of Setup
96%
Avg 89%
Ownership HQ Location Year Founded Employees (Listed Company Website
IDETA Paris 2017 On Linkedin) www.ideta.io
17
© 2022 G2, Inc. All rights reserved. 23Grid® Report for Bot Platforms | Winter 2023
MindBehind
4.7 (24) MindBehind has been named a High Performer product based on having high customer
Satisfaction scores and a low Market Presence compared to the rest of the category. 91% of
users rated it 4 or 5 stars, 92% of users believe it is headed in the right direction, and users said
they would be likely to recommend MindBehind at a rate of 93%. MindBehind is also in the Live
Chat and Shared Inbox categories.
Satisfaction Ratings Top Industries Represented
Quality of Support Apparel & Fashion 2
92%
Education Management 2
Avg 91%
Ease of Use Health, Wellness and Fitness 2
96%
Insurance 2
Avg 90%
Meets Requirements Automotive 1
88%
Avg 91%
Ease of Admin
92%
Avg 89%
Ease of Doing Business With
90%
Avg 93%
Ease of Setup
94%
Avg 89%
Ownership HQ Location Year Founded Employees (Listed Company Website
MindBehind Istanbul, Maslak 2016 On Linkedin) mindbehind.com
67
© 2022 G2, Inc. All rights reserved. 24Grid® Report for Bot Platforms | Winter 2023
SnatchBot
4.7 (33) SnatchBot has been named a High Performer product based on having high customer
Satisfaction scores and a low Market Presence compared to the rest of the category. 100% of
users rated it 4 or 5 stars, 96% of users believe it is headed in the right direction, and users said
they would be likely to recommend SnatchBot at a rate of 95%.
Satisfaction Ratings Top Industries Represented
Quality of Support Information Technology and 15
Services
98%
Retail 2
Avg 91%
Ease of Use Automotive 1
98%
Computer Software 1
Avg 90%
Meets Requirements Construction 1
97%
Avg 91%
Ease of Admin
N/A
Avg 89%
Ease of Doing Business With
N/A
Avg 93%
Ease of Setup
N/A
Avg 89%
*N/A is displayed when fewer than five responses were received for the question.
Ownership HQ Location Year Founded Employees (Listed Company Website
SnatchBot Hertzlia Pituach, IL 2015 On Linkedin) snatchbot.me
34
© 2022 G2, Inc. All rights reserved. 25Grid® Report for Bot Platforms | Winter 2023
Rulai
4.5 (71) Rulai has been named a High Performer product based on having high customer Satisfaction
scores and a low Market Presence compared to the rest of the category. 100% of users rated it
4 or 5 stars, 88% of users believe it is headed in the right direction, and users said they would
be likely to recommend Rulai at a rate of 92%. Rulai is also in the Chatbots category.
Satisfaction Ratings Top Industries Represented
Quality of Support Information Technology and 7
Services
96%
Computer Software 6
Avg 91%
Ease of Use Banking 4
93%
Telecommunications 4
Avg 90%
Meets Requirements Real Estate 3
94%
Avg 91%
Ease of Admin
90%
Avg 89%
Ease of Doing Business With
100%
Avg 93%
Ease of Setup
94%
Avg 89%
Ownership HQ Location Year Founded Employees (Listed Company Website
Rulai Campbell, CA 2016 On Linkedin) www.rul.ai
15
© 2022 G2, Inc. All rights reserved. 26Grid® Report for Bot Platforms | Winter 2023
Gallabox
4.6 (40) Gallabox has been named a High Performer product based on having high customer Satisfaction
scores and a low Market Presence compared to the rest of the category. 100% of users rated it 4 or
5 stars, 100% of users believe it is headed in the right direction, and users said they would be likely
to recommend Gallabox at a rate of 96%. Gallabox is also in the Live Chat, Customer
Communications Management, Conversational Support, Conversational Marketing, Chatbots, and
Customer Self-Service categories.
Satisfaction Ratings Top Industries Represented
Quality of Support Education Management 3
96% Information Technology and 3
Avg 91% Services
Ease of Use Financial Services 2
96%
Leisure, Travel & Tourism 2
Avg 90%
Meets Requirements Food & Beverages 1
94%
Avg 91%
Ease of Admin
N/A
Avg 89%
Ease of Doing Business With
N/A
Avg 93%
Ease of Setup
N/A
Avg 89%
*N/A is displayed when fewer than five responses were received for the question.
Ownership HQ Location Employees (Listed Company Website
MangoLeap Chennai, TamilNadu On Linkedin) gallabox.com
27
© 2022 G2, Inc. All rights reserved. 27Grid® Report for Bot Platforms | Winter 2023
Enterprise Chatbot Platform
4.7 (11) Enterprise Chatbot Platform has been named a High Performer product based on having high
customer Satisfaction scores and a low Market Presence compared to the rest of the category.
100% of users rated it 4 or 5 stars, 100% of users believe it is headed in the right direction, and
users said they would be likely to recommend Enterprise Chatbot Platform at a rate of 95%.
Enterprise Chatbot Platform is also in the Chatbots, Customer Self-Service, Conversational
Marketing, and Intelligent Virtual Assistants categories.
Satisfaction Ratings Top Industries Represented
Quality of Support Computer Software 4
100% Information Technology and 2
Avg 91% Services
Ease of Use Marketing and Advertising 2
92%
Financial Services 1
Avg 90%
Meets Requirements Outsourcing/ Offshoring 1
100%
Avg 91%
Ease of Admin
N/A
Avg 89%
Ease of Doing Business With
N/A
Avg 93%
Ease of Setup
N/A
Avg 89%
*N/A is displayed when fewer than five responses were received for the question.
Ownership HQ Location Year Founded Employees (Listed Company Website
BotsCrew London, UK 2016 On Linkedin) platform.botscrew.com
53
© 2022 G2, Inc. All rights reserved. 28Grid® Report for Bot Platforms | Winter 2023
e-bot7
4.7 (72) e-bot7 has been named a High Performer product based on having high customer Satisfaction
scores and a low Market Presence compared to the rest of the category. 100% of users rated it
4 or 5 stars, 41% of users believe it is headed in the right direction, and users said they would
be likely to recommend e-bot7 at a rate of 92%. e-bot7 is also in the Intelligent Virtual
Assistants and Customer Self-Service categories.
Satisfaction Ratings Top Industries Represented
Quality of Support Internet 15
94%
Insurance 4
Avg 91%
Ease of Use Retail 4
89%
Automotive 1
Avg 90%
Meets Requirements Computer Hardware 1
89%
Avg 91%
Ease of Admin
95%
Avg 89%
Ease of Doing Business With
96%
Avg 93%
Ease of Setup
96%
Avg 89%
Ownership HQ Location Year Founded Employees (Listed Company Website
e-bot7 München, Bayern 2016 On Linkedin) e-bot7.com
60
© 2022 G2, Inc. All rights reserved. 29Grid® Report for Bot Platforms | Winter 2023
Kommunicate
4.8 (12) Kommunicate has been named a High Performer product based on having high customer
Satisfaction scores and a low Market Presence compared to the rest of the category. 100% of
users rated it 4 or 5 stars, 80% of users believe it is headed in the right direction, and users
said they would be likely to recommend Kommunicate at a rate of 95%. Kommunicate is also in
the Conversational Support category.
Satisfaction Ratings Top Industries Represented
Quality of Support Computer Software 2
98%
Internet 2
Avg 91%
Ease of Use Marketing and Advertising 2
97%
Education Management 1
Avg 90%
Meets Requirements Higher Education 1
91%
Avg 91%
Ease of Admin
N/A
Avg 89%
Ease of Doing Business With
N/A
Avg 93%
Ease of Setup
N/A
Avg 89%
*N/A is displayed when fewer than five responses were received for the question.
Ownership HQ Location Year Founded Employees (Listed Company Website
Kommunicate Bengaluru, KA 2017 On Linkedin) kommunicate.io
46
© 2022 G2, Inc. All rights reserved. 30Grid® Report for Bot Platforms | Winter 2023
Rep AI
4.9 (18) Rep AI has been named a High Performer product based on having high customer Satisfaction
scores and a low Market Presence compared to the rest of the category. 100% of users rated it
4 or 5 stars, 100% of users believe it is headed in the right direction, and users said they would
be likely to recommend Rep AI at a rate of 98%.
Satisfaction Ratings Top Industries Represented
Quality of Support Consumer Goods 6
98%
Retail 5
Avg 91%
Ease of Use Apparel & Fashion 3
94%
Food & Beverages 1
Avg 90%
Meets Requirements Marketing and Advertising 1
97%
Avg 91%
Ease of Admin
94%
Avg 89%
Ease of Doing Business With
94%
Avg 93%
Ease of Setup
95%
Avg 89%
Ownership HQ Location Year Founded Employees (Listed Company Website
VoiceFront Tel Aviv, Israel 2020 On Linkedin) voicefront.ai
21
© 2022 G2, Inc. All rights reserved. 31Grid® Report for Bot Platforms | Winter 2023
UChat
4.8 (17) UChat has been named a High Performer product based on having high customer Satisfaction
scores and a low Market Presence compared to the rest of the category. 100% of users rated it
4 or 5 stars, 100% of users believe it is headed in the right direction, and users said they would
be likely to recommend UChat at a rate of 97%.
Satisfaction Ratings Top Industries Represented
Quality of Support Marketing and Advertising 9
91%
E-Learning 1
Avg 91%
Ease of Use Hospitality 1
94%
Management Consulting 1
Avg 90%
Meets Requirements Retail 1
91%
Avg 91%
Ease of Admin
91%
Avg 89%
Ease of Doing Business With
97%
Avg 93%
Ease of Setup
97%
Avg 89%
Ownership HQ Location Employees (Listed Company Website
UChat Melbourne, VIC On Linkedin) uchat.com.au
5
© 2022 G2, Inc. All rights reserved. 32Grid® Report for Bot Platforms | Winter 2023
CBOT
4.6 (11) CBOT has been named a High Performer product based on having high customer Satisfaction
scores and a low Market Presence compared to the rest of the category. 90% of users rated it 4
or 5 stars, 100% of users believe it is headed in the right direction, and users said they would be
likely to recommend CBOT at a rate of 92%. CBOT is also in the Intelligent Virtual Assistants
and Chatbots categories.
Satisfaction Ratings Top Industries Represented
Quality of Support Airlines/ Aviation 2
94% Information Technology and 2
Avg 91% Services
Ease of Use Apparel & Fashion 1
94%
E-Learning 1
Avg 90%
Meets Requirements Food & Beverages 1
96%
Avg 91%
Ease of Admin
N/A
Avg 89%
Ease of Doing Business With
N/A
Avg 93%
Ease of Setup
N/A
Avg 89%
*N/A is displayed when fewer than five responses were received for the question.
Ownership HQ Location Year Founded Employees (Listed Company Website
CBOT Istanbul, Istanbul 2017 On Linkedin) www.cbot.ai
29
© 2022 G2, Inc. All rights reserved. 33Grid® Report for Bot Platforms | Winter 2023
Joonbot Chatbot Builder
4.8 (15) Joonbot Chatbot Builder has been named a High Performer product based on having high
customer Satisfaction scores and a low Market Presence compared to the rest of the category.
100% of users rated it 4 or 5 stars, 100% of users believe it is headed in the right direction, and
users said they would be likely to recommend Joonbot Chatbot Builder at a rate of 95%. Joonbot
Chatbot Builder is also in the Conversational Marketing, Lead Capture, No-Code Development
Platforms, and Chatbots categories.
Satisfaction Ratings Top Industries Represented
Quality of Support Marketing and Advertising 3
98%
Computer Software 1
Avg 91%
Ease of Use Events Services 1
94%
Health, Wellness and Fitness 1
Avg 90%
Meets Requirements Information Technology and 1
Services
94%
Avg 91%
Ease of Admin
95%
Avg 89%
Ease of Doing Business With
100%
Avg 93%
Ease of Setup
100%
Avg 89%
Ownership HQ Location Year Founded Employees (Listed Company Website
Arnica Alpharetta, Georgia 2021 On Linkedin) www.arnica.io
65
© 2022 G2, Inc. All rights reserved. 34Grid® Report for Bot Platforms | Winter 2023
Azure QnA Maker API
4.7 (13) Azure QnA Maker API has been named a Contender product based on having a relatively low
customer Satisfaction score and large Market Presence compared to the rest of the category.
While they may have positive reviews, they do not have enough reviews to validate those ratings.
100% of users rated it 4 or 5 stars, 100% of users believe it is headed in the right direction, and
users said they would be likely to recommend Azure QnA Maker API at a rate of 93%. Azure QnA
Maker API is also in the Natural Language Understanding (NLU) category.
Satisfaction Ratings Top Industries Represented
Quality of Support Banking 2
84%
Computer Software 2
Avg 91%
Ease of Use Education Management 2
91%
Information Technology and 2
Avg 90% Services
Meets Requirements Airlines/ Aviation 1
90%
Avg 91%
Ease of Admin
89%
Avg 89%
Ease of Doing Business With
91%
Avg 93%
Ease of Setup
88%
Avg 89%
Ownership HQ Location Year Founded Total Revenue Employees (Listed Company Website
Microsoft Redmond, WA 1975 $143,015 (USD MM) On Linkedin) microsoft.com
232,950
© 2022 G2, Inc. All rights reserved. 35Grid® Report for Bot Platforms | Winter 2023
ServiceNow Now Platform
4.0 (309) ServiceNow Now Platform has been named a Contender product based on having a relatively low customer Satisfaction score and
large Market Presence compared to the rest of the category. While they may have positive reviews, they do not have enough reviews
to validate those ratings. 93% of users rated it 4 or 5 stars, 83% of users believe it is headed in the right direction, and users said
they would be likely to recommend ServiceNow Now Platform at a rate of 89%. ServiceNow Now Platform is also in the Other
Integrated Development Environments (IDE), Workflow Management, API Management, Task Management, Life Insurance Policy
Administration Systems, Communication Platform as a Service, Mobile Development Platforms, Low-Code Development Platforms,
Configuration Management, Automation Testing, Portals, Cloud Platform as a Service (PaaS), Survey, Customer Self-Service, and
Application Development Platforms categories.
Satisfaction Ratings Top Industries Represented
Quality of Support Information Technology and 4
Services
88%
Computer Software 3
Avg 91%
Ease of Use Chemicals 1
89%
Financial Services 1
Avg 90%
Meets Requirements Food & Beverages 1
93%
Avg 91%
Ease of Admin
88%
Avg 89%
Ease of Doing Business With
90%
Avg 93%
Ease of Setup
86%
Avg 89%
Ownership HQ Location Year Founded Total Revenue Employees (Listed Company Website
ServiceNow Santa Clara, CA 2004 $4,519 (USD MM) On Linkedin) servicenow.com
22,383
© 2022 G2, Inc. All rights reserved. 36Grid® Report for Bot Platforms | Winter 2023
Amazon Lex
4.2 (31) Amazon Lex has been named a Contender product based on having a relatively low customer
Satisfaction score and large Market Presence compared to the rest of the category. While they
may have positive reviews, they do not have enough reviews to validate those ratings. 93% of
users rated it 4 or 5 stars, 89% of users believe it is headed in the right direction, and users said
they would be likely to recommend Lex at a rate of 84%. Lex is also in the Genesys AppFoundry
Marketplace category.
Satisfaction Ratings Top Industries Represented
Quality of Support Computer Software 6
88% Information Technology and 3
Avg 91% Services
Ease of Use Banking 2
87%
Non-Profit Organization 2
Avg 90% Management
Meets Requirements Pharmaceuticals 2
90%
Avg 91%
Ease of Admin
81%
Avg 89%
Ease of Doing Business With
87%
Avg 93%
Ease of Setup
83%
Avg 89%
Ownership HQ Location Year Founded Total Revenue Employees (Listed Company Website
Amazon Web Services Seattle, WA 2006 $177,866 (USD MM) On Linkedin) aws.amazon.com
(AWS) 132,240
© 2022 G2, Inc. All rights reserved. 37Grid® Report for Bot Platforms | Winter 2023
Gupshup
4.2 (15) Gupshup has been named a Contender product based on having a relatively low customer
Satisfaction score and large Market Presence compared to the rest of the category. While they
may have positive reviews, they do not have enough reviews to validate those ratings. 91% of users
rated it 4 or 5 stars, 63% of users believe it is headed in the right direction, and users said they
would be likely to recommend Gupshup at a rate of 85%. Gupshup is also in the Conversational
Marketing, Communication Platform as a Service, and Conversational Support categories.
Satisfaction Ratings Top Industries Represented
Quality of Support Food & Beverages 2
84%
Food Production 2
Avg 91%
Ease of Use Information Technology and 2
Services
79%
Computer Software 1
Avg 90%
Meets Requirements Cosmetics 1
84%
Avg 91%
Ease of Admin
91%
Avg 89%
Ease of Doing Business With
97%
Avg 93%
Ease of Setup
83%
Avg 89%
Ownership HQ Location Year Founded Employees (Listed Company Website
Gupshup San Francisco, 2004 On Linkedin) www.gupshup.io
California 787
© 2022 G2, Inc. All rights reserved. 38Grid® Report for Bot Platforms | Winter 2023
Pega Platform
4.2 (257) Pega Platform has been named a Contender product based on having a relatively low customer Satisfaction score and large
Market Presence compared to the rest of the category. While they may have positive reviews, they do not have enough
reviews to validate those ratings. 50% of users rated it 4 or 5 stars, 71% of users believe it is headed in the right direction,
and users said they would be likely to recommend Pega Platform at a rate of 71%. Pega Platform is also in the Application
Development Platforms, Warranty Management, Workplace Innovation Platforms, Customer Journey Analytics, Robotic
Process Automation (RPA), Low-Code Development Platforms, Business Process Management, Field Service Management,
Process Mining, Digital Process Automation (DPA), and Workflow Management categories.
Satisfaction Ratings Top Industries Represented
Quality of Support Information Technology and 2
Services
82%
Insurance 2
Avg 91%
Ease of Use Accounting 1
89%
Computer Hardware 1
Avg 90%
Meets Requirements Computer Software 1
86%
Avg 91%
Ease of Admin
N/A
Avg 89%
Ease of Doing Business With
N/A
Avg 93%
Ease of Setup
N/A
Avg 89%
*N/A is displayed when fewer than five responses were received for the question.
Ownership HQ Location Year Founded Total Revenue Employees (Listed Company Website
Pegasystems Cambridge, MA 1983 $1,018 (USD MM) On Linkedin) www.pega.com
6,307
© 2022 G2, Inc. All rights reserved. 39Grid® Report for Bot Platforms | Winter 2023
SAP Conversational AI
4.7 (12) SAP Conversational AI has been named a Contender product based on having a relatively low
customer Satisfaction score and large Market Presence compared to the rest of the category.
While they may have positive reviews, they do not have enough reviews to validate those ratings.
100% of users rated it 4 or 5 stars, 80% of users believe it is headed in the right direction, and
users said they would be likely to recommend SAP Conversational AI at a rate of 93%.
Satisfaction Ratings Top Industries Represented
Quality of Support Computer Software 2
84% Information Technology and 2
Avg 91% Services
Ease of Use Architecture & Planning 1
84%
Automotive 1
Avg 90%
Meets Requirements Computer & Network Security 1
88%
Avg 91%
Ease of Admin
N/A
Avg 89%
Ease of Doing Business With
N/A
Avg 93%
Ease of Setup
N/A
Avg 89%
*N/A is displayed when fewer than five responses were received for the question.
Ownership HQ Location Year Founded Total Revenue Employees (Listed Company Website
SAP Walldorf 1972 $27,338 (USD MM) On Linkedin) www.sap.com
128,153
© 2022 G2, Inc. All rights reserved. 40Grid® Report for Bot Platforms | Winter 2023
Teneo Platform
4.5 (12) Teneo Platform has been named a Contender product based on having a relatively low customer
Satisfaction score and large Market Presence compared to the rest of the category. While they
may have positive reviews, they do not have enough reviews to validate those ratings. 100% of
users rated it 4 or 5 stars, 83% of users believe it is headed in the right direction, and users said
they would be likely to recommend Teneo Platform at a rate of 89%.
Satisfaction Ratings Top Industries Represented
Quality of Support Computer Software 2
88% Information Technology and 2
Avg 91% Services
Ease of Use Accounting 1
84%
Airlines/ Aviation 1
Avg 90%
Meets Requirements Architecture & Planning 1
88%
Avg 91%
Ease of Admin
N/A
Avg 89%
Ease of Doing Business With
N/A
Avg 93%
Ease of Setup
N/A
Avg 89%
*N/A is displayed when fewer than five responses were received for the question.
Ownership HQ Location Year Founded Employees (Listed Company Website
Artificial Solutions Barcelona, Spain 2001 On Linkedin) artificial-solutions.com
106
© 2022 G2, Inc. All rights reserved. 41Grid® Report for Bot Platforms | Winter 2023
Azure Bot Service
4.0 (16) Azure Bot Service has been named a Contender product based on having a relatively low customer
Satisfaction score and large Market Presence compared to the rest of the category. While they
may have positive reviews, they do not have enough reviews to validate those ratings. 87% of
users rated it 4 or 5 stars, 78% of users believe it is headed in the right direction, and users said
they would be likely to recommend Azure Bot Service at a rate of 81%.
Satisfaction Ratings Top Industries Represented
Quality of Support Computer Software 5
75% Information Technology and 3
Avg 91% Services
Ease of Use Financial Services 2
86%
Retail 2
Avg 90%
Meets Requirements Consumer Goods 1
88%
Avg 91%
Ease of Admin
80%
Avg 89%
Ease of Doing Business With
86%
Avg 93%
Ease of Setup
77%
Avg 89%
Ownership HQ Location Year Founded Total Revenue Employees (Listed Company Website
Microsoft Redmond, WA 1975 $143,015 (USD MM) On Linkedin) microsoft.com
232,950
© 2022 G2, Inc. All rights reserved. 42Grid® Report for Bot Platforms | Winter 2023
ChatBot
4.5 (18) ChatBot has been named a Niche product based on having a relatively low Satisfaction score and
low Market Presence compared to the rest of the category. While they may have positive reviews,
they do not have enough reviews to validate those ratings. 93% of users rated it 4 or 5 stars, 100%
of users believe it is headed in the right direction, and users said they would be likely to
recommend ChatBot at a rate of 89%. ChatBot is also in the Chatbots category.
Satisfaction Ratings Top Industries Represented
Quality of Support Information Technology and 3
Services
94%
Retail 3
Avg 91%
Ease of Use Banking 2
93%
Financial Services 2
Avg 90%
Meets Requirements Internet 2
94%
Avg 91%
Ease of Admin
86%
Avg 89%
Ease of Doing Business With
90%
Avg 93%
Ease of Setup
84%
Avg 89%
Ownership HQ Location Year Founded Total Revenue Employees (Listed Company Website
LiveChat Lower Silesia 2002 $89 (USD MM) On Linkedin) livechatinc.com
288
© 2022 G2, Inc. All rights reserved. 43Grid® Report for Bot Platforms | Winter 2023
Engagely.ai
4.4 (17) Engagely.ai has been named a Niche product based on having a relatively low Satisfaction score and low
Market Presence compared to the rest of the category. While they may have positive reviews, they do not
have enough reviews to validate those ratings. 100% of users rated it 4 or 5 stars, 100% of users believe it is
headed in the right direction, and users said they would be likely to recommend Engagely.ai at a rate of 88%.
Engagely.ai is also in the Intelligent Virtual Assistants, Customer Communications Management, Live Chat,
Conversational Support, Customer Self-Service, Proactive Notification, and Conversational Marketing
categories.
Satisfaction Ratings Top Industries Represented
Quality of Support Education Management 2
89%
Financial Services 2
Avg 91%
Ease of Use Accounting 1
88%
Computer Software 1
Avg 90%
Meets Requirements Consumer Services 1
86%
Avg 91%
Ease of Admin
81%
Avg 89%
Ease of Doing Business With
94%
Avg 93%
Ease of Setup
74%
Avg 89%
Ownership HQ Location Year Founded Employees (Listed Company Website
Engagely.ai Watford 2012 On Linkedin) engagely.ai
73
© 2022 G2, Inc. All rights reserved. 44Grid® Report for Bot Platforms | Winter 2023
Collect.chat
4.7 (13) Collect.chat has been named a Niche product based on having a relatively low Satisfaction
score and low Market Presence compared to the rest of the category. While they may have
positive reviews, they do not have enough reviews to validate those ratings. 100% of users
rated it 4 or 5 stars, 100% of users believe it is headed in the right direction, and users said they
would be likely to recommend Collect.chat at a rate of 95%.
Satisfaction Ratings Top Industries Represented
Quality of Support Internet 3
91%
Marketing and Advertising 3
Avg 91%
Ease of Use Consumer Services 1
91%
E-Learning 1
Avg 90%
Meets Requirements Hospitality 1
91%
Avg 91%
Ease of Admin
96%
Avg 89%
Ease of Doing Business With
96%
Avg 93%
Ease of Setup
100%
Avg 89%
Ownership HQ Location Year Founded Employees (Listed Company Website
Collect.chat Newark, DE 2017 On Linkedin) collect.chat
2
© 2022 G2, Inc. All rights reserved. 45Grid® Report for Bot Platforms | Winter 2023
Manybot
4.5 (11) Manybot has been named a Niche product based on having a relatively low Satisfaction score
and low Market Presence compared to the rest of the category. While they may have positive
reviews, they do not have enough reviews to validate those ratings. 100% of users rated it 4 or 5
stars, 33% of users believe it is headed in the right direction, and users said they would be likely
to recommend Manybot at a rate of 89%.
Satisfaction Ratings Top Industries Represented
Quality of Support Computer Software 3
N/A Information Technology and 3
Avg 91% Services
Ease of Use Non-Profit Organization 2
Management
86%
Airlines/ Aviation 1
Avg 90%
Meets Requirements Luxury Goods & Jewelry 1
80%
Avg 91%
Ease of Admin
N/A
Avg 89%
Ease of Doing Business With
N/A
Avg 93%
Ease of Setup
N/A
Avg 89%
*N/A is displayed when fewer than five responses were received for the question.
Ownership HQ Location Employees (Listed Company Website
Manybot Lisbon, Portugal On Linkedin) manybot.io
2
© 2022 G2, Inc. All rights reserved. 46Grid® Report for Bot Platforms | Winter 2023
BotStar
3.4 (20) BotStar has been named a Niche product based on having a relatively low Satisfaction score
and low Market Presence compared to the rest of the category. While they may have positive
reviews, they do not have enough reviews to validate those ratings. 74% of users rated it 4 or 5
stars, 93% of users believe it is headed in the right direction, and users said they would be
likely to recommend BotStar at a rate of 67%.
Satisfaction Ratings Top Industries Represented
Quality of Support Marketing and Advertising 5
82%
Computer Software 2
Avg 91%
Ease of Use Information Technology and 2
Services
86%
Airlines/ Aviation 1
Avg 90%
Meets Requirements Apparel & Fashion 1
88%
Avg 91%
Ease of Admin
79%
Avg 89%
Ease of Doing Business With
73%
Avg 93%
Ease of Setup
83%
Avg 89%
Ownership HQ Location Year Founded Employees (Listed Company Website
BotStar PTE LTD Da Nang, Danang 2017 On Linkedin) botstar.com
18
© 2022 G2, Inc. All rights reserved. 47Grid® Report for Bot Platforms | Winter 2023
Odus
3.6 (16) Odus has been named a Niche product based on having a relatively low Satisfaction score and
low Market Presence compared to the rest of the category. While they may have positive
reviews, they do not have enough reviews to validate those ratings. 73% of users rated it 4 or 5
stars, 86% of users believe it is headed in the right direction, and users said they would be
likely to recommend Odus at a rate of 71%.
Satisfaction Ratings Top Industries Represented
Quality of Support Marketing and Advertising 3
83%
Computer Software 1
Avg 91%
Ease of Use E-Learning 1
68%
Fund-Raising 1
Avg 90%
Meets Requirements Health, Wellness and Fitness 1
81%
Avg 91%
Ease of Admin
76%
Avg 89%
Ease of Doing Business With
83%
Avg 93%
Ease of Setup
77%
Avg 89%
Ownership HQ Location Year Founded Employees (Listed Company Website
Odus Inc. Palo Alto, California 2018 On Linkedin) odus.ai
5
© 2022 G2, Inc. All rights reserved. 48Grid® Report for Bot Platforms | Winter 2023
Satisfaction Ratings for Bot Platforms
G2 reviewers rated software sellers’ ability to satisfy their needs as shown in the table below.
Satisfaction Satisfaction by Category Net Promoter Score (NPS)
Ease of
Product
Likelihood to Meets Ease of Doing Quality of Ease of Ease Net Promoter Score (NPS)
Going in Right
Recommend Requirements Admin Business Support Setup of Use (Range from -100 to +100)
Direction?
With
Kore.AI 96% 95% 94% 93% 95% 94% 94% 97% 87
IBM Watson
87% 91% 88% 82% 86% 81% 84% 87% 56
Assistant
Qualified 98% 100% 96% 96% 99% 99% 94% 95% 98
Haptik 90% 97% 86% 91% 95% 92% 89% 91% 73
Manychat 92% 94% 92% 94% 94% 88% 94% 91% 76
Drift 86% 87% 87% 87% 90% 88% 85% 86% 56
yellow.ai 89% 90% 85% 84% 87% 87% 88% 91% 63
Verloop.io 96% 96% 93% 92% 95% 95% 95% 95% 87
Signals 99% 95% 98% 97% 100% 100% 94% 98% 98
Laiye 93% 94% 91% 89% 98% 97% 91% 90% 79
Chatfuel 91% 87% 91% 90% 93% 88% 86% 91% 70
Google Cloud
87% 91% 90% 88% 89% 83% 87% 86% 47
Dialogflow
Spectrm 93% 86% 91% 94% 93% 95% 92% 91% 77
TARS 94% 88% 90% 95% 96% 97% 94% 94% 80
IDETA 92% 100% 94% 90% 93% 94% 96% 92% 75
(Satisfaction Ratings for Bot Platforms continues on next page)
*N/A is displayed when fewer than five responses were received for the question.
**Net Promoter Score ranges from -100 to +100
© 2022 G2, Inc. All rights reserved. 49You can also read
