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JANUARY 2019
Future of Work
An introduction
Copyright © 2019 Deloitte Development LLC. All rights reserved.
ITALIAN FIRM ACTIVATION
What is the Future of Work?
Copyright © 2019 Deloitte Development LLC. All rights reserved.
The future is already here, it just isn’t equally distributed
TECHNOLOGY
INDIVIDUALS
RATE OF CHANGE
BUSINESSES
PUBLIC POLICY
1970S 1980S 1990S 2000S 2010S TODAY
Copyright © 2019 Deloitte Development LLC. All rights reserved.
We analyse three dimensions of disruption…
In exploring the future,
we analysethree deeply
integrated dimensions of Work
What is the work, and what work can be
any workforce completed through the implementation
transformation of cognitive and automation?
Workforce Workplace
Who can do the work and how can Where can the work get done and
we enable alternative talent models how can we maximise collaboration,
in addition to full time, traditional productivity, and consistency across
employment? the workforce experience?
Copyright © 2018 Deloitte Development LLC. All rights reserved.
Copyright © 2019 Deloitte Development LLC. All rights reserved.
Seven strategic questions…
1. WHAT is your future digital strategy? What forces are driving change? What are the work (outputs)
required?
2. WHAT work can be done by smart machines, robots, and human-machine teams?
3. WHO can do the work?
4. WHERE can the work be done?
5. HOW does the future of work and workforce influence organization design and behavior?
6. HOW does the future of work change leadership and management requirements?
7. HOW does the future of work change skills, talent models and programs?
Copyright © 2019 Deloitte Development LLC. All rights reserved.
What do we need to start thinking about?
How work is delivered How business is How people How work is enabled
organised experience work
Understanding our talent as
A workforce that is well as we understand our Architecting an organisation
Networks of teams that
augmented by machines and customers to build an that leads the way by
maximise flexibility and
powered by new models of employee centric experience disrupting in the market,
innovation over hierarchy
talent of work instead of being disrupted
Reinventing the way our jobs
Redrawing the boundaries of Redesigning the purpose of Reinventing the traditional
are designed, harnessing the
our organisations, delivering an office space with digital role of HR through thinking
capabilities that make us
through an ecosystem of tools to enable people to in new ways and re-directing
uniquely human
connected entities work when, where and how services to the experts
they want
…to take advantage of the opportunities the Future of Work presents
Copyright © 2019 Deloitte Development LLC. All rights reserved.
Future of work
How work is delivered…
Copyright © 2019 Deloitte Development LLC. All rights reserved.
Disruption as usual…
WORK TECHNOLOGY
Automation
Change in nature of work Technology
of the career How can I re-profile my workforce to is everywhere
How do I adapt my business reflect the future of work? How do I create a business that
model to accommodate new ways is relevant in the new digital age?
of working?
How do I harness the power
of insight to drive
performance?
Explosion of AI &
contingent work Cognitive
How do I adapt to a world where the Tsunami of How do I harness the power of
skills I need no longer want to be data cognitive computing within my
employed? business model?
Diversity &
generational change
How do I adapt my organisation to be a
place where people want to work?
PEOPLE
Copyright © 2019 Deloitte Development LLC. All rights reserved.
The future world of work…
Employees
Employees
Joint Ventures
Contractors
TRANSFORM Organisation DISRUPTED
Freelancers
Crowd
Robots
Copyright © 2019 Deloitte Development LLC. All rights reserved.
Planning for more than just people…
As part of Deloitte’s HC Trends report 2018, 37% of this year’s survey respondents expected growth in the use of contractors,
33% in the use of freelancers, and 28% in the use of gig workers
Linking strategy & work Profiling the impact on the Realising benefits of new
organisation workforce
What work do I need to transform my How do I decide between what I could do What is the financial and economic benefit
workforce and survive and thrive given our and what I should do in terms of moving associated with adopting the future
vision? to a new organisational model of working? workforce blueprint?
Physical
Proximity
Work-
forces
Automation Level Talent Category
Copyright © 2019 Deloitte Development LLC. All rights reserved.We have built a work architecture to describe all work together…
Future of Talent optimisation (FOTO) takes an analytical approach to understanding the impact of the future of work
Work architecture Work describing roles Organisational wide Aggregated work output
work profile
Assessment
Problem solving
Production
Communication
Supervision
From the component parts of work… …we can show groups of activities …which can be used to describe the …and target where work can be
that represent roles… work across occupations and business transformed across an organisation.
units…
Copyright © 2019 Deloitte Development LLC. All rights reserved.Disruptors to leverage Future of Work opportunities…
WORKER
2 Who can do the work?
Technological advancements enabling new models for
interaction between companies and different worker/talent
types (e.g. employees, gig workers, contractors, crowds)
2 Talent Category
WO R K WO R K P L AC E
1 What work can be done by robots? 3 Where is the work done?
Increasing automation, cognitive and AI technologies Rethinking combinations of where work can be done and
how workplaces support productivity
Automation Level 1 3 Physical Proximity
Future work options
Current work options
Copyright © 2019 Deloitte Development LLC. All rights reserved.Delivering changes to the workforce…
Deloitte worked with a large financial institution to define their workforce strategy and create a workforce composition plan to
improve performance, market position, and to ensure future success
Business issues Approach Impact
The client had significant challenges Our approach focused on 3 main The following benefits were realised by
where they wanted us to focus workstreams the client
Mandated an FTE reduction by FOTO methodology Understand size and scale of
the Board potential disruption
What work will they be Capability assessment Modelling the workforce impact
completing in the future over 3-5 years
What will be the external Workforce design choices Workforce Strategy and
impacts on the business composition plan
WORKFORCE COMPOSITION GREENHOUSE LABS WORKFORCE MIX
Copyright © 2019 Deloitte Development LLC. All rights reserved.Future of work
How work is organised…
Copyright © 2019 Deloitte Development LLC. All rights reserved.How work is organised…
The Adaptable Organization (AO) is a fundamental shift in management philosophy. AO enables
large organisations to operate with a start-up mindset and drive modern people practices that enable
agility through empowered networks of teams.
87% only 11%
feel confident in their ability
believe digital will disrupt to get it right
their industry, but
only 6% 50% are
are highly agile today in the middle of reorganising
how they work, but…
70% need 87% do not 92% of organizations
an entirely new talent have the right leaders are not correctly structured to
base operate in this new environment
AO prepares organizations for the future of work and unforeseen changes in the environment.
Copyright © 2019 Deloitte Development LLC. All rights reserved.Adaptable Organisations are viewed through 5 layers…
THE THE THE THE THE
ECOSYSTEM ORGANIZATION TEAM LEADER INDIVIDUAL
How the work environment How work is How work is DELIVERED How work is MANAGED How work is
OPERATES ORGANIZED and LED EXECUTED
Adaptable organizations exist …they organize capabilities … they enable high performing …leaders are inclusive …and they unlock resilient
in Purpose Driven away from deep hierarchy and teams by adopting connected orchestrators versus individuals through
ecosystems with defined silos towards a network of ways of working and an technical task masters in adaptive talent programs
customer focused missions multi-disciplinary adaptable culture order to unlock the full to enable how people want to
organizations potential of diverse skill-sets learn, grow and develop
Copyright © 2019 Deloitte Development LLC. All rights reserved.How adaptable is your organisation?
Rather than imposing on people how they should work, the Adaptable Organisation organises itself around people’s
natural work and communication patterns. Where on the scale of the behavioural traits does your organisation sit?
Stable Organisation Adaptable Organisation
Profit-driven Purpose-driven
Internal-focused Customer-focused ecosystem
Hierarchal structure Flexible network of teams
Siloed, bureaucratic interactions Collaboration and agile governance
One-size-fits-all talent management Individualized talent engagement
Resistance to change Change and learning are continuous
Copyright © 2019 Deloitte Development LLC. All rights reserved.Marrying the visible and the invisible to drive adaptable health…
Before today, no single tool existed that provided a comprehensive diagnosis of our clients organizational health. In
today’s world of complex and ambiguous problems, AONA allows us to combine tools covering formal structure
analysis, network analysis, work complexity and customer mission alignment for a complete examination of an
organization’s adaptive health
X-Ray MRI Brainscan
Traditional process of scanning only help us Current techniques consider things like Network analysis goes beyond the surface of the
understand formal organizational relationships. relationship of performance and tenure with the formal network to understand how information
org structure. flows, and how people actually work together.
Copyright © 2019 Deloitte Development LLC. All rights reserved.AONAs innovation in adaptability metrics…
Organisational Network Analysis sheds light on valuable diagnostic information. But, we are taking it further. As part
of the organisational assessment, four new metrics have been created to assist AONA
How different are the formal What parts of the How much effort are people How ready is the
and informal networks? organization would benefit expending to engage with organization to become an
from organizing cross- the individuals they need Adaptable Organization?
functionally? today or in future scenarios?
1. Structure to Network 2. Cross-Functional Identifier 3. Effort Analyzer 4. Adaptable Readiness
Comparer
This metric quantifies the difference This metric compares formal and informal This metric examines how much effort it Structure is only part of the adaptable
between an individual’s team members in networks to understand what extent takes for an employee to reach the people story. This measure creates hunches
an org chart and their informal someone needs to collaborate to do their they need in order to do their job, both around who is ready (or pre-disposed) for
collaborators. It is a good indication of the job. currently and in possible scenarios. working in an adaptable/network based
type of work they should be doing. environment.
Copyright © 2019 Deloitte Development LLC. All rights reserved.Future of work
How work is experienced…
Copyright © 2019 Deloitte Development LLC. All rights reserved.How work is experienced…
Technology has become pivotal to
everyday life except in our
The world has
workplaces…
What work is, organisations are and
changed
how we want to fit them into our lives is
no longer the same…
The opportunity to differentiate who
you are, win in the war for talent and
drive productivity through great
experiences is here…
We’re redefining the enterprise It is time to work the way You Live
Copyright © 2019 Deloitte Development LLC. All rights reserved.Employee Experience (EX) brings and drives customer and business benefits…
EX covers all interactions between an employee and the organisation encompassing the physical, digital and organisational
work environment
Employees are your first customers
Interactions between employees and the organisation influence the levels of service workers provide to customers. We
can help you Define, Imagine and Deliver a plan around the shared moments that matter across your organisation to
positively impact business results
Productivity Customer Satisfaction Revenue Growth Rate
25% 2x 2.3x
Companies in the top quartile of employee Double the Customer Satisfaction reflected in Organisations with highly engaged
experience are 25% more profitable than the net promoter score in companies able to employees experience a 3-year revenue
competitors in the bottom quartile 1 build seamless and innovative employee growth rate 2.3 times greater than average
experiences1 (20.1% growth vs. 8.9% growth)2
1 Building Business Value with Employee Experience, MIT Cisr Research Briefing, Vol. 17, No. 6 (2017)
Copyright © 2019 Deloitte Development LLC. All rights reserved. 2 2017 Deloitte Global Human Capital TrendsThe best organisations have an integrated approach to EX…
User Centered Co-creation Technology Enablement
People Technology
Empowering and Transforming the
inspiring the tools needed to
workforce to create deliver & run these
more value at the experiences
heart of the business
Collaborative Working
Culture, Leadership and Ways of
Working Customer
Experience
Works for the whole workforce
Well-being at work
Space
Creating the right space at
the right time for the right
purpose, with the flexibility
to adapt quickly.
Flexible Working Real Estate & Facilities Strategy
Copyright © 2019 Deloitte Development LLC. All rights reserved. Purpose and EVPWhere are you on the journey?
We permeate our
values at every
touchpoint of EX and
We’ve connected are recognized as a
EX to business great place to work
goals, measure and
continually
We collaborate and co-
improve
design with our
employees and business
We understand our to improve EX
employee segments and
We have a clear their respective needs,
purpose and culture and we are focussed on
improving the overall EX
Copyright © 2019 Deloitte Development LLC. All rights reserved.Our roadmap for crafting the employee experience
Our employee experience approach is grounded in our observations and assessment of the current employee experience
and delivers a vision of the future, an actionable roadmap and a governance model to create a sustainable framework for
continuous improvement
Define Priority
3
Personas
Develop governance, data
1 Scan the Organization Create personas for critical employee 5
strategy & roadmap
segments
Review the organization and Outline the plan to operationalize and sustain the
existing data envisioned employee experience
Develop journey maps with
4
Moments that Matter
2 Set the Vision
Depict current and future state experiences using
Moments That Matter
Align leadership behind the desired
employee experience
Copyright © 2019 Deloitte Development LLC. All rights reserved.Future of work
How work is enabled…
Copyright © 2019 Deloitte Development LLC. All rights reserved.The world is changing and the future is arriving now
The Future of The Future of the The Future of
Enterprise Workforce How Work Gets Done
…disruptive forces are driving how we live and how we work, creating an imperative for new solutions
Copyright © 2019 Deloitte Development LLC. All rights reserved.The Future of
The world is changing and the future is arriving now
Enterprise
What’s happening? What does it mean for your organization?
Tsunami of data1
9x more in the
last 2 years
Average company lifespan of S&P Gain competitive Disrupt or be Invest to benefit the
advantage with disrupted workforce and society
500 companies is only 15 years2
hyper-connected
insights
5 10 15
People worldwide trust business
more than government3
Business
Government
Sources:
1 https://www-01.ibm.com/software/data/bigdata/what-is-big-data.html
2 Professor Richard Foster from Yale University
3 Edelman Report
Copyright © 2019 Deloitte Development LLC. All rights reserved.The Future of
The world is changing and the future is arriving now
Workforce
What’s happening? What does it mean for your organization?
Careers are 50+ years long1
10 25 50
Millennials are more than Access talent from Cultivate diversity and Foster workforce
inclusion for strength experience and
50% of workers2 the full workforce:
through varied ideas rewards for
employees, gig,
crowd, automation and perspectives productivity &
growth
Half-life of skills is only 2 – 5.5
years4
Sources:
1 Annual Global Millennial Study,
https://www2.Deloitte.com/uk/en/pages/about-Deloitte-
2 5.5
uk/articles/millennial-survey.html
2 https://www.newscientist.com/article/mg23130810-800-the-
100year-life-how-should-we-fund-our-lengthening-lives/
7 Intuit 2020 Report: Twenty Trends that will Shape the next Decade
https://http-
download.intuit.com/http.intuit/CMO/intuit/futureofsmallbusiness/intuit
By 2020 40% of workforce will
be contingent3
_2020_report.pdf
4
https://www2.deloitte.com/content/dam/Deloitte/global/Documents/H
umanCapital/dttl-hc-english-opentalenteconomy.pdf
Copyright © 2019 Deloitte Development LLC. All rights reserved.The Future of
The world is changing and the future is arriving now
How work gets
done
What’s happening? What does it mean for your organization?
Technology is everywhere…
smartphones 2
6bn+
in 20201
Reimagine work with Drive agility through Reinvent the
digital teams leading teams workplace – physical
and virtual – to
innovate and simplify
61% 2 trillion
in business value2
redesigning jobs with2
Humans and Robots It’s no longer just
must become about efficiency, it’s
co-workers about changing how
New work gets done
Sources:
1 https://www.cnbc.com/2017/01/17/6-billion-smartphones-will-
be-in-circulation-in-2020-ihs-report.html
AI business Robotics
2 Global Human Capital Trends 2018
models
Copyright © 2019 Deloitte Development LLC. All rights reserved.What does this mean for HR?
The Future of The Future of the The Future of
Enterprise Workforce How Work Gets Done
Sense the community and shift to Curate an inclusive workforce with Reimagine the work across the
become a social enterprise non-traditional talent enterprise and in HR with
digitalization and automation
Drive innovation and agility through Orchestrate the workforce experience
workforce development to invigorate teaming and Leap to a fit-for-purpose HR
productivity Operating Model to suit the enterprise
Extend the enterprise with a
partnership ecosystem Forecast future capabilities and enable Advance the workplace to enable
continuous learning workforce collaboration
HR must take the lead for enterprises to reimagine the future – today
Copyright © 2019 Deloitte Development LLC. All rights reserved.What is the Future of HR?
ENABLERS Integrated Systems UNIFIED ENGAGEMENT PLATFORM
Advanced Technology Usability PRODUCTIVITY
LENS Work Redistribution EXPONENTIAL HR PROFESSIONAL
High-Impact HR Operating Compliance & Control TRUST & EMPOWERMENT
Model
FOCUS Center-Driven Solutions HUMAN-CENTERED SOLUTIONS
HR Customer Centricity HR Program & Process Design VALUE CREATION INITIATIVES
Transformation to SUSTAINED PERFORMANCE
MIND-SET
Digital Traits and Behaviors Doing Digital Things BEING DIGITAL
Copyright © 2019 Deloitte Development LLC. All rights reserved.What is the Future of HR?
Apps & PaaS Solutions
Dynamic Skill Changing Nature and
ENABLERS Democratized Data and Internet of Social / Mobile Requirements Typology of Work
Advanced Technology Real-Time Advanced Things
Workforce Analytics
Fluid Iterative
Unified Engagement
Platform Intentional
Agility Collaboration and
Robotic Process
LENS Automation
constant disruption
High-Impact HR Operating Cognitive
Fail Fast but Learn Faster
Model & AI
Continuous
Digital Reality
(Augmented and
Future Innovation
Virtual) of HR
FOCUS
HR Customer Centricity Empowerment
Continuous
Work
Reimagining Brand
Business
Value-Creation
MIND-SET Workforce Networks of Satisfaction
Digital Traits and Behaviors Experience Agile Teams
Experience
Workforce-Centered
Engagement
Personalization Design
External Ecosystem
Copyright © 2019 Deloitte Development LLC. All rights reserved.Shift to the Future of HR for Business Outcomes…
The Future of The Future of the The Future of
Enterprise Workforce How Work Gets Done
Win in the market and community…
ENABLERS …reshaping culture and behavior to act with agility & collaboration
Advanced Technology
Delight the enterprise’s customers…
LENS …accessing, curating, and engaging an innovative workforce
High-Impact HR Operating Model
FOCUS Empower leaders and workgroups…
HR Customer Centricity ...reimagining work across roles in and outside HR
MIND-SET Maximize the workforce’s potential…
Digital Traits and Behaviors …gaining advantage through cognitive and digital automation
Copyright © 2019 Deloitte Development LLC. All rights reserved.There is no single path to driving value through HR…
Your route will be unique to
your journey
See Think Do
In today’s disruptive world,
it may be the path less Sense Aspire Create
traveled that leads you to Understand trends and Envision the future that Apply human-centered design
the ultimate destination disruptors; uncover solves for the needs, and product mind-set to
opportunities informed by motivations, and drivers of deliver solutions that enable
your where the enterprise the workforce and enterprise your future enterprise and
What will be your route? and workforce are going into access the workforce
the future
Engage Decide Realise
Explore the possibilities for Make strategic choices to Embrace disruption to achieve
your organization and refine the capabilities and value beyond efficiency and
generate the case to launch enablers you want to infuse effectiveness to realize and
the adventure into the organization – set sustain business outcomes
the route for success
Copyright © 2019 Deloitte Development LLC. All rights reserved.Future of work
Re-cap
Copyright © 2019 Deloitte Development LLC. All rights reserved.We solve workforce issues across a spectrum of transformations…
IMAGINE
Imagine
Imagine the possibilities of the future by leveraging industry-specific
data analytics and insights to define your ambition and strategy for
COMPOSE transforming the workforce for the future
Compose
Analyse work, workforce and workplace options that maximise the
value of automation, alternative talent sources, and collaborative
workplaces
Activate
Align workforce development programs to access skills, curate next
ACTIVATE generation experiences and engage the workforce of the future
Copyright © 2019 Deloitte Development LLC. All rights reserved.By integrating our collection of solutions, we can ACTIVATE your workforces
Access
Capabilities
Engage
Curate Engage
Experiences for Success
Branding & Acquisition
Workforce Strategy Workforce Planning
Rewards & Well-Being Learning & Career Mobility
Curate
Diversity & Inclusion Teams & Teaming
ACTIVATE Performance Management Leadership & Succession
Traditional Open Talent Open
Access best for function-specific work
Continuum best for task-specific work
Copyright © 2019 Deloitte Development LLC. All rights reserved.Future of Work lab experience
What the lab offers.. What you’ll experience.. What you’ll get..
The Future of Work lab experience sets DISCOVER Immersive experience designed to get
the foundation for understanding the new your leaders thinking differently
drivers, realities, and implications of the Understand the implications of the future
Future of Work for your business. It will of work on your business, workforce and
talent Deep dive on disruptive workforce
seek to answer questions like: and technology trends
• What drivers are reshaping work,
workforce, and workplaces? Explore workforce data relevant to
client industry or function
• What are the organisation,
VISION
leadership, and culture impacts? Introduction to Deloitte’s
Align on the future vision and shape ideas proprietary Future Workforce
• How can we unlock value creation
on key themes to bring Planning Solution
through our workforce?
the vision to life
• How do we create a future forward Actionable planning process to
workforce strategy? establish a game plan for further
progress
PRIORITIZE
Develop a roadmap based on strategic
choices to plan out next steps and the
journey ahead
Copyright © 2019 Deloitte Development LLC. All rights reserved.THANK
YOU
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee, and its network of member firms, each of
which is a legally separate and independent entity. Please see www.deloitte.com/about for a detailed description of the legal structure of Deloitte Touche
Tohmatsu Limited and its member firms.
The information contained herein is not intended to substitute for competent professional advice.
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