FRONTLINE FOCUS TRAINING INSTITUTE - July - December 2021 Course Catalog - Chicago Jobs Council
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FRONTLINE FOCUS
TRAINING INSTITUTE
July - December 2021 Course Catalog
Professional Development for the Workforce Field
Expand your network.
Build your skills and knowledge.
Advance your career.
29 E. Madison Street, Suite 1700-C
Chicago, IL 60602
312.252.0460
www.cjc.net/frontline-focus/
FFTI OVERVIEW
MISSION AND VISION
The Frontline Focus Training Institute (FFTI) delivers trainings and resources to help frontline workforce professionals build their capacity to better meet
the employment needs of disadvantaged job seekers, low-income workers and employers.
Through the delivery of our hands-on, interactive trainings and workshops, we aim to:
• Develop and enhance the skills, key competencies and knowledge of workforce professionals in order to increase job effectiveness
• Decrease burnout and stimulate career growth within the workforce development field
• Create an environment that fosters collaboration and networking among workforce professionals
• Establish the workforce development field as an occupational destination
HISTORY
FFTI is the capacity building initiative of the Chicago Jobs Council, a 40-year old non-profit organization that aims to move people out of poverty through
employment using on-the ground expertise, advocacy, and capacity building. The Jobs Council launched FFTI in 2003 based on community research that
indicated workforce development staff lacked professional development opportunities. From its early beginning as a “brown bag” lunch series to our
current catalog of course offerings, the Frontline Focus Training Institute is uniquely positioned to meet the professional training needs of the workforce
development field as one of the only organizations in the Midwestern region dedicated to such a mission. To date, FFTI has trained over 4,000 work-
force professionals from 700 different organizations.
PUBLIC TRAININGS
FFTI offers over 15 different courses each year to support the professional development of frontline and leadership staff at
workforce and related social service organizations. Frontline Focus trainings are extremely interactive and encourage experi-
ential learning. Facilitators include experienced staff, expert consultants, and leaders in the field.
CUSTOMIZED TRAININGS
FFTI also offers customized trainings to organizations across the country to support their professional development. We can
train your entire staff using one of our existing curricula, combine topics to create a more tailored experience, or develop
something entirely new to fit your organization’s needs. We are also available to present at workshops or conferences hosted
by your agency. Pricing for customized training is negotiable and based on multiple factors including time, content, prepara-
tion, and travel. Contact Ashley Hamilton, Program Manager at ashley@cjc.net with your professional development needs
and we’ll work with you to create a meaningful training experience!
MEMBERSHIP CANCELLATIONS AND SUBSTITUTIONS
Gain greater access to Chicago Jobs Council resources and information by All cancellation and refund requests must be made in writing and should
becoming a member. Benefits include significant discounts on FFTI train- be emailed to Cheryl Hester. Full refunds will only be given if the cancella-
ings! tion request is received 24 hours in advance of the training. There will be
no refunds for students who withdraw after a training has started. If the
original registrant cannot attend the training, a coworker from the same
Contact Cheryl Hester, FFTI Administrator, at cheryl@cjc.net for more organization may take their place.
information.
Finally, FFTI reserves the right to cancel or postpone training based on
REGISTRATION & PAYMENT insufficient registration, inclement weather or other unforeseen emergen-
Registration is available online at our website. Registrations are accepted cies. In such rare instances, refunds will be given to all registered partici-
on a rolling basis until each training has reached its maximum capacity of pants.
25 people. For high-demand courses, enrollment may be limited to two
practitioners from a single agency. For any other questions, please contact Cheryl Hester at cheryl@cjc.net.
Payments must be made at the time of registration by credit card or e-
check. Under limited circumstances , other payment methods may be ac- CONTACT INFORMATION
cepted. If payment is not received within a week after your scheduled
course, you will be subject to a $25 late fee on top of your original registra-
• Tanvi Shah, FFTI Director—Tanvi@cjc.net
tion fee. • Ashley Hamilton, FFTI Program Manager—Ashley@cjc.net
• Dana Horstein, CCCAC Program Manager—Dana@cjc.net
Scholarships are available, please contact Cheryl Hester to apply.
1 • Cheryl Hester, FFTI Administrator—Cheryl@cjc.net
COURSE FORMATS
FFTI has created online training opportunities to support frontline workforce staff. Learn
more about these training formats below.
WEBINAR VIRTUAL
VIRTUAL TRAINING
BOOTCAMP
• Presentation on a topic • Mimics FFTI’s in-person trainings • Deep dive into a topic area
• Minimal interaction in a digital format • Month-long interactive training
• Time for audience questions • Interactive training • Emphasis on practicing new skills
• ~60-90 minutes per training • Two, 2-hour sessions per training
COURSE CALENDAR
PRICE
PG WITH
TIME (MEMBER/
CLASS DATE FORMAT COURSE NAME COURSE
(CST) NON-
DESCRIPTION
MEMBER)
10:30AM—
July 22, 2021 Intro to Workforce Development Webinar $25/$35 3
12PM
August 3 + 10, Conducting Quality Intakes Virtual
10AM—12PM $60/$85 4
2021 Training
10:30AM—
August 25, 2021 Intro to Public Benefits Webinar $25/$35 3
12PM
September 8, 15,
Coaching Fundamentals Bootcamp 1-4PM $170/$250 4
22, + 29, 2021
September 28, Navigating Labor Market Information + 10:30AM—
$25/$35 3
2021 Tools Webinar 12PM
Moving Beyond Stigma: Mental Health & 10:30AM—
October 13, 2021 $25/$35 4
Employment Webinar 12PM
October 19 + 26, Using Emotional Intelligence to Navigate
10AM—12PM $60/$85 5
2021 the New Remote/Hybrid Workspace VT
November 10,
Trauma-Informed Supervision Webinar 10AM-12PM $25/$35 5
2021
2 2
WORKFORCE SYSTEM
Intro to the Workforce Development
Intro to Public Benefits Webinar System Webinar
The public benefits system can be confus- Are you new to the workforce development
ing and, up until now, one of the only ways field? Do you know how to navigate the system,
to learn the system was via experience. Through program models, funding streams? Through this webinar,
this webinar, gain an overall understanding of the demystify what the workforce development system actu-
public benefits system and how to make referrals to ally is: who’s involved, how it operates, the program mod-
public benefits programs. This course is designed els used, how it’s funded and what its relationship with
for new to intermediate case managers or job de- other social services looks like.
velopers.
After attending this training, you will be able to:
After attending this training, you will be able to: • Identify commonly used and best practice workforce
• Identify which benefits are automatic eligibility development program models (e.g. transitional jobs,
qualifiers for the workforce development sys- sector strategies, employment prep & placement,
tem etc.)
• Navigate the appeal benefits denial process • Translate workforce development jargon into plain
• Make an effective referral to a public benefits language
program • Navigate public funding streams that support work-
force development
Cost: $25 member / $35 non-member • Visualize your “place” in the local workforce system
Date: August 25, 2021
Time: 10:30am-12:00pm CST Cost: $25 member / $35 non-member
Date: July 22,2021
Time: 10:30am-12:00pm CST
Navigating Labor Market Trends &
Tools Webinar
What can help you look into opportunities
for job seekers, engage employers, and de-
velop relevant programming? Labor market infor-
mation! It is a key part of the workforce develop-
ment world and our needed expertise. Through this
webinar, discover a wide variety of online tools that
can be used to understand career growth opportu-
nities, learn which industries are growing/declining
and what training and education can support your
clients’ career goals.
After attending this training, you will be able to:
• Identify useful labor market information online
• Filter data to understand labor market trends
• Teach job seekers to use data to identify poten-
tial career paths
• Employ online assessments to help your job
seekers identify their skills and passions
Cost: $25 member / $35 non-member
Date: August 25, 2021
Time: 10:30am-12:00pm CST
3
CLIENT SERVICES
Conducting Quality Intake Assess- Coaching Fundamentals Bootcamp
ments Virtual Training Coaching is a collaborative way of working with
The intake process: you have a limited job seekers which builds on their strengths and
amount of time to fill out forms and ask sensi- helps them develop actionable, long-term goals. Through
tive questions while somehow trying to build rap- this four-part interactive virtual bootcamp, you will build
port— not so easy! Through this two-part interac- your coaching values, skills and tools, and explore how to
tive training, learn strategies to build a better rela- apply them in your work with job seekers. Each highly inter-
tionship with your job seekers to work towards active session will include coaching content, participatory
their employment goals. learning activities, and discreet coaching practice in a peer
to peer model.
After attending this training, you will be able to:
• Create a better relationship with your job seek-
The bootcamp format is composed of four 3-hour sessions
ers through the intake assessment process for a total of 12 hours of training and practice. The benefit
• Actively listen to both verbal and non-verbal
of this "bootcamp" format is the opportunity to immediate-
cues to truly get to know your job seeker ly put the skills and tools into practice in the learning envi-
• Use a strengths-based approach to assess job
ronment.
seeker skills, interests, and goals
After attending this training, you will be able to:
Cost: $60 member / $85 non-member • Identify and utilize a coach approach to build collabora-
Date: August 3 & 10, 2021 tive, accountable partnerships with job seekers
Time: 10:00am-12:00pm CST • Apply coaching skills and support job seekers' goal
setting.
• Use tools to support your job seekers in setting and
achieving their goals
• Incorporate coaching into your virtual or in-person
meetings with job seekers
Cost: $170 member / $250 non-member
Date: September 8, 15, 22, & 29, 2021
Moving Beyond Stigma: Mental Health
& Employment Webinar
Do you sense your job seekers’ mental health
needs are beyond your training? Are you unsure how
to find resources? Through this webinar, learn about com-
mon mental health issues and myths; when and where to
refer job seekers who need mental health services; and
strategies for helping job seekers with mental health issues
succeed in employment.
After attending this training, you will be able to:
• Identify when a job seeker needs mental health ser-
vices
• Find available mental health resources
• Make a “warm” referral to a needed service
Cost: $25 member / $35 non-member
Date: October 13 , 2021
4 Time: 10:30am-12:00pm CST
LEADERSHIP DEVELOPMENT
Trauma-Informed Supervision Using Emotional Intelligence to
Webinar Navigate the New Remote/Hybrid
Trauma can take many forms and it impacts Workspace Virtual Training
everyone differently. Even if you are not in direct The workspace has changed drastically. ‘Zoom’
contact with the traumatic event, it can have lasting meetings, employees working remotely either full-
effects on you. As a supervisor in a field where your su- or part- time – we have had to rethink how we lead.
pervisees frequently encounter trauma, it is important As a leader, you have to manage your team’s
to create a trauma-informed work environment. productivity, keep them engaged, and handle the
Through this webinar, understand how to effectively interpersonal dynamics of the team – while you all
identify and manage your supervisees’ exposure to continue to adjust to ‘the new normal’. Through
trauma through their work, and develop strategies to this two-part interactive training, learn how honing
build trauma-informed care into your team's structure. your Emotional Intelligence can boost your team’s
productivity and enhance their engagement.
After attending this training, you will be able to:
• Recognize signs of compassion fatigue and vicarious After attending this training, you will be able to:
trauma • Describe Emotional Intelligence (EI) and the role
• Develop a trauma-informed team culture it plays in team leadership
• Incorporate the understanding of the 6 principles of • Practice EI strategies to enhance your ability to
trauma-informed care into building staff resilience navigate the virtual/hybrid workspace
• Apply EI practices to help your team remain
Cost: $25 member / $35 non-member productive and engaged as they continue to
Date: October 13 , 2021 adapt to the remote/hybrid workspace
Time: 10:30am-12:00pm CST
Cost: $60 member / $85 non-member
Date: October 19 & 26, 2021
Time: 10:00am-12:00pm CST
5
CREDENTIAL OPTIONS
Workforce Professionals Credential
In the Frontline Focus Training Institute’s 18 years of training experience, we’ve learned what it takes to be a successful
workforce professional – join this cohort to find out! Through a competitive application process, 20 participants will be se-
lected to learn workforce best practices to improve their organization’s recruitment, assessment, and placement outcomes.
This credential is designed for the frontline workforce professional looking to round out their skill set, add new skills to their
toolbox, and advance their career. The Workforce Professionals Credential includes:
11 MONTHLY TRAININGS COHORT-BASED LEARNING NETWORKING MENTORSHIP
Expand your relationships Receive coaching and men-
Learn about the competen- Gain access to an intensive
with peers committed to torship from a seasoned
cies and values that best-in- small group learning
the work workforce leader
class workforce professionals environment
possess
Chicago College & Career Advising Credential (CCCAC)
The Chicago College and Career Advising Credential (CCCAC) is an intensive cohort training on youth -centered
coaching strategies and resources for progressive postsecondary pathway options (apprenticeships, college,
job training, military and service/gap year). In this training, participants try out different coaching strategies,
examine how to make coaching on the pathways more equitable, hear from guest speakers about different
pathway options, and use tools that will help youth explore their passions and find corresponding pathway
options that are right for them.
55 HOURS OF TRAINING COHORT-BASED LEARNING NETWORKING GUEST SPEAKERS
Expand your relationships Hear guest speakers discuss
Learn and practice youth- Gain access to an intensive
with peers committed to different progressive post-
centered coaching strategies small group learning
the work secondary pathway options
to educate youth about their environment
different postsecondary
pathway options
FRONTLINE
FRONTLINE FOCUS
FOCUS Visit www.CJC.net for more information.You can also read
