FromA toZ Your service numbers- 10.01.2020 - Messe Frankfurt
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7. – 10.01.2020
Your service numbers
AZ
from toC Doctor H Messages Press Service
Cabs > see Taxi Drugstore > see Hall Managers > see Fax Service Printers > see
Car Breakdown Pharmacies Halls Occupied Messe Frankfurt against Multimedia Shop
Assistance Dry Cleaning Hostesses Copying Printing Service
Car Rental Hotel Bookings > see Messe Frankfurt GmbH Public Transportation
Car-Parking > see E Accommodations Mini Markets Tickets
Parking Easyorder > see Shop Hotel Guide Frankfurt Mobile Phones > see Publisher
Car-Park Shuttle > see for Exhibitor Services Rhein Main > see Multimedia Shop
Bus Lines Electricians > see Stand Restaurant Guide Multimedia Shop Q
Carpeting > see Stand Fitting Frankfurt Rhein Main Questions
Construction Emergency Calls Hotlines N
Cash Deck Entrances Pedestrians Newspaper Stand R
Cash Machines Evening Out I Next Exhibitions > see Radio Via Mobile
Cash Sales Eventence Information Dates Railway
Catalogues Events Information and Non-Smokers Protection Rebstock Parking > see
Catering Exhibitor Profile Online Distributing Service Law Parking
Ceiling Suspensions Exhibitors’ Hotline Information Points
INDEX Red Cross > see First
Cell Phones > see Exhibitor Passes Infringement of O Aid Stations
Multimedia Shop Exhibitors’ Night Copyright > see
A Office Equipment > see Relaxation > see
Charging Stations for Messe Frankfurt
Accente Multimedia Shop Wellness Lounge
Electric Vehicles against Copying
Accident > see F Office Supplies > see Rent a car > see Car
Check‑In and Electronic Insurance
Emergency Calls Entry System Fairconstruction > see Mini Markets Rental
Stand Construction International Sales Online Restaurant Guide
Access for Vehicles Church Center
Fairground Maps Partners of Messe Online Banner Frankfurt / Rhine - Main
Accommodations Cleaning – Hall and
Fair Shop Frankfurt Opening Hours Restaurants
Address of Messe Facility Cleaning
Fax Service Internet > see WLAN RMV
Frankfurt Complete Stands > see
Fire Department Interpreter P Room Reservations
Admission Vouchers Stand Construction
First Aid Station Invoice > see Cash Deck Packaging Material > see Accommodations
Advertising at the Fair Computer > see
Advertising Material Multimedia Shop Flight Schedule Painters > see Stand
Advertising Spot > see Conference Rooms Flowers K Construction S
Radio Via Mobile Construction Workers Foreign Trade Shows Kindergarten Parking S-Bahn > see Arrival /
Airlines Contact Persons > see > see Dates Patent Lawyers > see Departure
Airport Frankfurt Management Forklift > see Logistics L Lawyers Safety and Security
Ambulance Service of the Trade Fair Forwarding Agents Laptops > see Payments > see Cash Scooter > see Barrier-
> see Emergency Calls Containers Found Item > see Lost Multimedia Shop Deck Free Visit within the
App Copies > see Business and Found Lawyers Pharmacies Fairgrounds
Arrival / Departure Center Frankfurt Airport > see Lettering > see Stand Photocopies > see Service Center
Ascoli-Club Courier Service Airport Frankfurt Construction Business Center Set-Up
> see Postal Service Fraport Exhibitor Lifting Ramp Photographers Set-up and Dismantling
Cranes > see Logistics Parking Service > see Logistics Photography Passes
B
Currency Exchange Parking Lost and Found Pizza Service Shipping Address > see
Bank Office
Office > see Bank Frankfurt Information Loudspeakers > see Plants > see Flowers Address of Messe
Barrier-Free Visit within
Office Furniture Rental > see Media Technology Plumbers > see Stand Frankfurt
the Fairgrounds
Customs Stand Construction Lufthansa Fitting Shop for Exhibitor
Beverage Services
> see Catering Police Station Services
Boxes > see Packaging D G M Post Office Shopping Facilities
Material Dates GPS Management of the Postal Service > see Mini Markets
Building Supplies Stores Defibrillators Graphic Designer > see Trade Fair Prayer Shuttle Bus > see Bus
> see Tools Dentist Stand Construction Massage Prepaid Cards > see Lines
Bus Lines Deutsche Bahn > see Greencheck > see Wellness Multimedia Shop Smoking on the
Business Cards Railway Groceries > see Mini Lounge Presentation Equipment Fairgrounds > see
Business Center Dishes for Rent Markets Media Package > see Media Non-Smokers
Dismantling Guards Media Technology Technology Protection Law
Display Cases Medicine Press Center Social Media
2 Call us: Messe Frankfurt Contact Center, phone +49 69 75 75-0 3Sound Systems > see T U
Media Technology Taxi U-Bahn / Underground
Stand Assistants > see Team Office > see > see Arrival /
Hostesses Management of the Departure
Stand Cleaning > see Trade Fair
Cleaning – Hall and Technical Equipment V
Facility Cleaning > see Media Video Equipment > see
Stand Construction Technology Media Technology
Stand Construction Telecommunications VIP Clubs > see Ascoli
Permit Telephones Club and Tulip Club
Stand Deliveries Theft Visitor Registration
Stand Equipment Ticket Offices System - LeadSuccess
Stand Fitting Ticket Services for Vouchers > see
Stand Guards > see Exhibitors Admission Vouchers
Guards Tools
Heimtextil 2020
Stand Party Torhaus > see Service W
Stand Wall Cleaning Center Waste Disposal
> see Stand Towing Service Water Connection > see Your A to Z from Accommodations to Wi-Fi
Construction Traffic Guide Stand Fitting (Subject to modifications)
Storage Space > see Train Schedule > see Websites
Logistics Railway Wellness Lounge
Suburban Trains > see Translators > see Wheelchairs > see
Arrival / Departure Interpreter Barrier-Free Visit
Super Market > see Transports within the Fairgrounds
Mini Markets Tulip Club WLAN
Suspensions > see Typing Service > see
Ceiling Suspensions Business Center
A
Accente
Catering & Hospitality. For catering and stand delivery
phone: +49 69 75 602-0, www.accente.com, email: info@accente.com.
Accident
see Emergency Calls
Access for Vehicles
Please note: The vehicle passes for advanced set-up, general set-up
and dismantling have to be ordered online in advance through the
electronic entry system at www.gateway.messefrankfurt.com.
SET-UP
Access during advanced set-up:
Friday, December 27, 2020, from 07:00 am to midnight.
Saturday, December 28, 2020, from midnight to 11:00 pm.
Advanced set-up is only possible for booths over a size of more than
50 sqm.
“From A to Z” issued by Messe Frankfurt Venue GmbH,
You can order this service online in our Shop for Exhibitor Services:
Ludwig-Erhard-Anlage 1, 60327 Frankfurt am Main,
www.serviceshop.messefrankfurt.com.
phone +49 69 75 75-0, fax +49 69 75 75-64 33,
info@messefrankfurt.com, www.messefrankfurt.com
4 Call us: Messe Frankfurt Contact Center, phone +49 69 75 75-0 5Your contact for any questions concerning the advanced set-up: On the last day of the fair, Friday, January 10, 2020 from 03:00 pm until
phone: +49 69 75 75‑66 28, email: setup.heimtextil@messefrankfurt.com. 10:00 pm the car-park shuttle buses between Entrance Portalhaus and
Rebstock car park also stop at bus stop 4 at the truck assembly point
The entrance during the advanced set-up is only possible upon proof of Rebstock.
the advanced set-up permit. Additionally, your vehicle has to be registered
online via the electronic entry system www.gateway.messefrankfurt.com. The official entry for dismantling vehicles begins on Friday, Janu-
After having registered successfully you will receive an email containing ary 10, 2020 after 08:00 pm from the Rebstock assembly area only.
the registration confirmation.
In any case and at any time, please follow the signs to “Check-In”. Please note that on the last day of the exhibition a pre-registration
via the Electronic Entry System is not required.
At the Check-In, your documents will be verified and then checked
whether a loading area is vacant. As soon as this is the case, you will
receive an entry permit for your vehicle with the information at which For dismantling on Saturday, January 11, 2020 and Sunday, January 12,
gate your entrance is granted. 2020 vehicle entry passes have to be ordered online in advance through
the Electronic Entry System at
Access during regular set-up: www.gateway.messefrankfurt.com. Once you have registered success-
Thursday, January 02, 2020 starting at 07:00 am, nonstop fully, you will be sent an email with the registration confirmation to print
Exhibitors, stand construction companies and freight forwarders can regis- out.
ter in advance online at www.gateway.messefrankfurt.com. The registrati-
on confirmation is sent to you by e-mail and has to be printed out. All vehicles (passenger vehicles and trucks), must first pass through the
All vehicles (cars and trucks) register at the respectively marked check-in. Check-In. Please follow the digital signing “Check-In” from the motor-
Please follow the digital signposts in the direction of the check-in, off the way A 648. The Check-In is the only place where access to the exhibition
A 648 motorway. Only at the check-in the final entrance to the trade fair center will be finally authorised.
grounds will be granted and the entry permit will be issued.
Dismantling ends on Sunday, January 12, 2020, at 11:00 pm.
DURING THE FAIR EVENT
Accommodations
Exhibitors can reach their parking lots P3 and P4 via Gate North or South, Booking: Frankfurt Tourism & Congress Board, Kaiserstr. 56,
P8 via Gate 8, P9 via Gate 9 and P12 via Gate West. phone: +49 69 21 23 08 08, fax: +49 69 21 24 05 12,
Delivery services can access the Exhibition Center for one hour. A deposit email: info@infofrankfurt.de.
of € 100.00 is required at the gate. Online hotel reservations: www.frankfurt‑tourismus.de.
DISMANTLING
You can also arrange your booking in the main entrance area of Frankfurt
On the last day of the exhibition, Friday, January 10, 2020, vehicles will Central Station at the “Tourist Info” counter, open daily from 08:00 am to
not be allowed to enter the exhibition center after 02:00 pm. You may 09:00 pm and on weekends from 09:00 am to 06:00 pm.
remove small loads from the exhibition ground (vehicles of 3.5 tons max.) The Hotel Guide Frankfurt Rhein Main also gives you an overview of
from 05:00 pm to 07:00 pm. Therefore, a special dismantling pass is hotels located in and around Frankfurt am Main:
required, against a declaration of cost assumption, which states that you www.hotelguide-frankfurt.com.
will be charged € 200.00 together with the invoice of additional costs, in The printed hotel guide and the restaurant guide are available at Messe
case you do not leave the exhibition grounds by the time indicated on the Frankfurt Medien und Service GmbH, phone: +49 69 75 75‑60 83 or
pass. email: restaurantguide@messefrankfurt.com.
Special dismantling passes are available at the central information desk
in Service Center Torhaus, level 2 two days before the event and during Address of Messe Frankfurt
the exhibition. Please note that the supply of passes is limited (400 pieces For consignments to exhibitors:
max.) and that they are only provided for exhibitors upon proof and pre- Messe Frankfurt Exhibition GmbH
sentation of their Messe Frankfurt customer number. When leaving the Heimtextil 2020
exhibition ground by 07:00 pm via Gate West, the special dismantling insert exhibitor’s company name
pass will not be invoiced. Please note that the special dismantling permits
(if available: contact person and cellphone number)
are only available in limited quantities (max. 400 pieces). It is therefore
advisable to order them early. hall and stand number
Ludwig-Erhard-Anlage 1
Please note that dismantling is allowed inside the stands only on the 60327 Frankfurt am Main
last day of the fair, Friday, January 10, 2020 from 05:00 pm until Germany
08:00 pm due to carpet removal in the aisles and delivery of empties by
the freight forwarders. You’ll find a sample label on www.messefrankfurt.com/logistics.
6 Call us: Messe Frankfurt Contact Center, phone +49 69 75 75-0 7If you’d like your goods to be stored in our Cargo Center and / or delivered Digital Advertising:
to your booth please contact our logistics service, Online Banners placed on the event homepage of Messe Frankfurt provide
phone: +49 69 75 75-60 75, email: logistics@messefrankfurt.com. your company with extra visibility before, during and after the exhibition.
Ms Angela Glaser-Gallion will be pleased to advise you,
If you would like to write an email to a member of Messe Frankfurt staff, phone +49 69 75 75 52 85.
please use the following address:
[first name].[family name]@messefrankfurt.com or Advertising Material
info@messefrankfurt.com. The distribution of advertising material may only take place at your own
stand or on the rented promotion areas. Information can be obtained from
Admission Vouchers Advertising Services:
To invite your customers to the trade fair can be ordered through our portal Mr Wolf Henning Folgmann, phone: +49 69 75 75‑68 86 or
Ticket Services for Exhibitors: www.exhibitortickets.messefrankfurt.com. Mr Oliver Zugaj, phone: +49 69 75 75‑35 03
Your customers can convert these into valid admission tickets by registe-
ring on www.visitortickets.messefrankfurt.com. Advertising Spot
We will gladly help you with all requests you may have regarding the see Radio Via Mobile
exhibitor ticketing portal, phone +49 69 75 75‑51 51 or
email: etickets@messefrankfurt.com. Airlines
You will only be charged for vouchers which have actually been used by Telephone numbers can be obtained at any information point or by calling
the end of the fair. +49 69 75 75-0.
Vouchers must be converted into tickets via internet to include free local
transportation (RMV). Tickets converted at ticket counters do not include Airport Frankfurt
free transportation with RMV services. For airport information, phone: +49 1805-37 24 63 6 or visit
www.frankfurt-airport.de.
Advertising at the Fair
Ambulance Service
For exhibitors who want to advertise outside their exhibition stand the
range of products offered by Advertising Services includes: see Emergency Calls
Advertising on the exhibition grounds – indoors: App
• Display cases along Via Mobile - The App „Heimtextil Navigator“ offers the following features:
• ePoster: 10 multimedia terminals along the Via Mobile for - Exhibitor Search: here you find companies and products
your advertising
- Fairground Map with information about the stalls and the special shows
• Advertising columns
- Events: for example meetings, lectures, guided tours and special shows
• Triangle Tower
- News: Press Releases and Social-Media-Channels
• Slim Box
- Bookmarks: Bookmarked Companies and Events
• Advertising space opposite exhibition stands
- Scanner: Scan-Function for QR-Codes
• Advertising spots on Radio Via Mobile
- Close to: Downloads of PDF-Documents and Videos of Exhibitors
• Brochure distribution to all exhibitors
- My Downloads: all downloads from the Exhibitor Search and from
• LED-Banners in the Torhaus „close to“ in one place.
Advertising on the exhibition grounds – outdoors: The „Heimtextil Navigator“ for Apple equipment in the App Store a well
• Flags on the exhibition grounds as for Android in the Google Play Store is available free of charge.
Send feedback to: apps@messefrankfurt.com
• Advertising space around the exhibition grounds
• Advertising towers on the exhibition grounds and indoors Arrival / Departure
• Mega poster on the exterior walls of the halls A regular train service is provided from Frankfurt Airport to Frankfurt
• City Light Poster in the Rebstock multi-storey car park Central Station (Frankfurt/Main Hbf) by suburban service lines S 8 or
• Advertising at the front of the Rebstock multi-storey car park S 9 as indicated.
Please contact Advertising Services,
From Frankfurt Central Station to the fairground:
Mr Wolf Henning Folgmann, phone: +49 69 75 75‑68 86 or
To get to the fair from Frankfurt Central Station you have four possibilities:
Mr Oliver Zugaj, phone: +49 69 75 75‑35 03
Take the suburban train (S-Bahn) from basement platform 104, lines S 3
(direction “Bad Soden”), S 4 (direction “Kronberg”), S 5 (direction ”Bad
Homburg / Friedrichsdorf”), S 6 (direction ”Friedberg / Groß Karben”).
The second stop is “Messe” (Torhaus station).
8 Call us: Messe Frankfurt Contact Center, phone +49 69 75 75-0 9Or take the subway (U-Bahn), line U 4 (direction ”Bockenheimer Warte”) Boxes
to the next station “Festhalle / Messe”, arriving at the exhibition center, see Packaging Material
Entrance City.
Or use the tramway/streetcar: line 16 (direction ”Ginnheim”) or line 17 Building Supplies Stores
(direction ”Rebstockbad”) to the stop “Festhalle/Messe”. see Tools
Walking takes approximately 15 minutes (to Entrance City).
Bus Lines
By car: from any motorway to “Westkreuz Frankfurt”, then motorway Airport shuttles:
A 648, destination “Stadtmitte“ or “Messe”. Follow the signs to “Messe”.
Direct shuttle bus service during the fair, from or to the airport, one-way
Ascoli Club ticket, € 7.50 for adults and € 3.00 for children under age 14, transfer time
Ascoli Club - Torhaus level 2, phone: +49 69 75 75‑58 79. Open to Ascoli approximately: 20 minutes.
club members only. Members have free entrance to the trade fair.
The buses will run as follows:
The Ascoli-Club is open during the trade show from Tuesday, January 07,
2020 09:00 am until Friday, January 10, 2020 04:00 pm. On the last day From the Airport:
of the exhibition, Friday, January 10, 2020 it is open from 09:00 am to Tuesday, January 07, 2020 to Friday, January 10, 2020
04:00 pm. 08:00 am to 12:00 pm/noon : Terminal 1 - Terminal 2 - Entrance Hall 3 East
every 10-Min.
B From the Fairground:
Tuesday, January 07, 2020 to Friday, January 10, 2020
Bank Office 12:00 pm/noon to 03:00 pm : Entrance Hall 3 East - Terminal 1 - Terminal 2
Reisebank: Hall 4.1 foyer, phone: +49 69 978 807 63 315. every 30-Min.
Open during the fair, daily from Tuesday, January 07, 2020 to Friday, 03:00 pm to 07:00 pm: Entrance Hall 3 East - Terminal 1 - Terminal 2
January 10, 2020 from 09:00 am to 05:00 pm. every 10-Min.
Outside the exhibition center you will find offices at the Frankfurt Central
Station, South exit or at the airport, terminal 1, departure hall A, level 2. Car-park shuttles: Free car-park shuttle service between the Rebstock
Opening hours: www.reisebank.de parking area and the exhibition ground (Entrance Portalhaus, Entrance
Galleria and Entrance Hall 3 East) on the trade fair days, 90 minutes before
Barrier-Free Visit within the Fairgrounds opening until 90 minutes after the end (on the last day of the fair until
Our information hotline for disabled visitors is always available to respond 10:00 pm)
to your questions, comments and suggestions,
phone: +49 69 75 75‑69 99 or email: barrier-free@messefrankfurt.com. Driving route:
Additional information is available on our website at: Route 1: Rebstock car park - Entrance Portalhaus - Entrance Galleria 9T -
www.messefrankfurt.com, see “Arrival and Stay” / “Barrier free access”. Rebstock car park
Wheelchairs and scooters can be reserved for a deposit of € 50.00 on a Route 2: Rebstock car park - Entrance Hall 3 East - Rebstock car park
daily base. Should you need the wheelchair for two or more days the
deposit is € 100.00. Please contact the first aid station in On the last day of the fair, Friday, January 10, 2020 from 03:00 pm until
Hall 4.0 Southwest, phone: +49 69 75 75‑65 00 or 10:00 pm the buses also stop at bus stop 4 at the truck assembly point at
first aid station in Hall 8.0 Foyer, phone: +49 69 75 75‑65 02. the Rebstock car park.
The Euro WC key to the barrier-free lavatories can be purchased Evening and night buses are running between the exhibition ground
(€ 25.00) in the Business Center at the Torhaus Service Center, level 3, (Hall 3 North via various stops in relation to the announced stand parties,
phone: +49 69 75 75‑13 20. If you are not already in possession of this exit via Gate West) and the Rebstock parking area.
key, please contact our service personnel in the hall and they will be
pleased to unlock the WC for you. The buses will run as follows:
Beverage Services Tuesday, January 07, 2020 from 07:30 pm to 10:00 pm
see Catering Wednesday, January 08, 2020 (exhibitors’ night) from 07:30 pm to 00:30 am
Thursday, January 09, 2020 from 07:30 pm to 10:00 pm
10 Call us: Messe Frankfurt Contact Center, phone +49 69 75 75-0 11Fairground Shuttles:
During the exhibition this free shuttle bus service runs from 07:30 am to
07:30 pm. On the last day of the exhibition, Friday, January 10, 2020, it
C
runs only until 06:00 pm. Cabs
see Taxi
Driving route:
Car Breakdown Assistance
Hall 1 North – Entrance LEA- Hall 3 North – Hall 4 East – Intersection
Halls 4/5/6 – Torhaus East – Hall 8 Southeast – Hall 8 Southwest – The following automobile clubs will be pleased to help:
Hall 11 North – Hall 11 Southeast – Hall 12 Northeast ADAC: phone: +49 1802 22 22 22
AvD: phone: +49 800 99 09 90 9
Business Cards
Car Rental
Are yours running low? You’ll find some help at the Business Center,
Torhaus Service Center, level 3, phone: +49 69 75 75‑13 09. Car rental stations are located at Frankfurt Central Station (Frankfurt/
Main Hbf), travel service center (DB Reisezentrum):
Avis phone: +49 69 27 99 70 10
Do you wish to scan the business cards of your customer?
Hertz phone: +49 69 23 04 84
You can obtain an offer and information concerning visitor registration
systems at the Multimedia Shop, located at the Business Center, Torhaus Sixt phone: +49 1806 25 25 25
Service Center, level 3, phone: +49 69 75 75‑13 20, Car-Parking
email: multimedia‑shop@messefrankfurt.com.
see Parking
Available as follows:
Visitor registration LeadSuccess mobile app – without device Car-Park Shuttle
Visitor registration LeadSuccess mobile app – with device see Bus Lines
Visitor registration LeadSuccess with barcode scanner
Carpeting
Visitor registration LeadSuccess with business card scanner see Stand Construction
Visitor registration LeadSuccess complete package.
Cash Desk
Business Center Open accounts can be settled at the Messe Frankfurt cash desk,
Located at the Torhaus Service Center, level 3, Torhaus North, level 4, room 213. Cash desk opening hours are from
phone: +49 69 75 75‑13 09. Open on from Sunday, January 05, to Friday, 08:30 am to 05:00 pm.
January 10, 2020, daily from 08:30 am to 06:00 pm.
You will find everything for your office needs here. Cash Machines
Commerzbank Entrance City, level 0
All mobile phones can be recharged in lockable boxes at the Business
Center, where they can be picked up again after recharging. Postbank Torhaus Service Center, level 3
If you do not have your own fax machine at your stand, you can have your Reisebank Entrance Torhaus (S-Bahn Terminal)
faxes delivered to your stand through our fax service at the Business Cen- Reisebank Hall 4.1 East foyer
ter, fax: +49 69 75 75‑13 95. Name of the exhibitor (company name), hall Reisebank Entrance Portalhaus, Hall 11
number and stand number must be clearly indicated.
The Multimedia Shop and the fax service for exhibitors are also located at Cash Sales
the Business Center. Direct sales of any goods to visitors are prohibited. Visitors will be checked
at the exits and sent back to the exhibitor with the products they have
purchased.
Catalogues
Exhibitors can pick up one catalogue per exhibiting company at their hall
manager’s office upon presentation of their exhibitor’s pass.
Catering
Accente GmbH provides complete catering for all occasions.
Stand delivery (beverages and snacks): phone +49 69 75 602‑22 51 or
+49 69 75 602‑21 58, fax: +49 69 75 602‑22 04
Buffets and party service: phone: +49 69 75 602-21 55 or
+49 69 75 602‑22 41, fax: +49 69 75 602-22 04
12 Call us: Messe Frankfurt Contact Center, phone +49 69 75 75-0 13External caterer: For entry permits please contact Accente GmbH, Conference Rooms
Ms Claudia Dill or Ms Christianne Lang, phone: +49 69 75 602-21 29, At the exhibition center can be booked through the room coordination
fax: +49 69 75 602-21 67. team, phone: +49 69 75 75‑35 65.
For technical equipment for conferences and meetings (overhead projec-
Ceiling Suspensions tors, flipcharts etc.), please contact Mr Fred Erlenbach,
Please contact our service team, phone: +49 69 75 75-68 99 or phone: +49 69 75 75‑61 58.
email: suspensions@messefrankfurt.com.
Construction Workers
Cell Phones Assistance for setting up or dismantling your stand can be ordered
see Multimedia Shop through our service partner Stageservice Frankfurt am Main GmbH,
Westerbachstrasse 47, 60489 Frankfurt am Main,
Charging Stations for Electric Vehicles phone: +49 69 97 19 41 40, fax: +49 69 97 19 41 60,
Exhibitors can use the charging stations on the exhibition grounds. As email: messe@stagegmbh.com.
there is only a limited number of charging stations, we ask you to register
in good time by sending an email to emobil@messefrankfurt.com. In Contact Persons
order to be able to process your inquiry shortly, please enter the following see Management of the Trade Fair
information in your mail: Date(s) of arrival, driver’s name, driver’s mobile
phone number, vehicle registration number Containers
All charging stations dispose of type 2 connections. For waste disposal from 2.5 cbm to 40 cbm capacity can be ordered from
our service team, phone: +49 69 75 75‑69 11, or
Check‑In and Electronic Entry System email: cleaning@messefrankfurt.com.
Please note: During set-up and dismantling all vehicles have to be regis-
tered online via the Electronic Entry System: Copies
www.gateway.messefrankfurt.com. After having registered successfully see Business Center
you will receive an email containing the registration confirmation.
All vehicles (passenger vehicles and trucks) must first pass through the Courier Service
Check-In. This is the only place where access to the exhibition center see Postal Service
will be finally authorised.
Cranes
Please follow the digital signposts in the direction of the Check-In, off the see Logistics
A 648 motorway. Only at the check-in the final entrance to the trade fair
grounds will be granted and the entry permit will be issued. Currency Exchange Office
For further information regarding traffic regulations, please see see Bank Office
”Access for Vehicles” or visit us online at:
www.messefrankfurt.com/traffic. Customs
Located at the Cargo Center of Messe Frankfurt, on the first floor,
Church Center phone: +49 69 75 75‑65 14.
Torhaus Service Center, level 4 For customs clearance of fair goods our logistics partners are always at
You will find further information about the trade fair chaplaincy on the your service. The addresses of the logistics partners can be found under
website www.messeseelsorge-frankfurt.de/english. “Transports”.
Cleaning – Hall and Facility Cleaning
For stand, hall and facility cleaning please contact our service team,
phone: +49 69 75 75 69 11, email: cleaning@messefrankfurt.com.
Complete Stands
see Stand Construction
Computer
see Multimedia Shop
14 Call us: Messe Frankfurt Contact Center, phone +49 69 75 75-0 15D Dismantling
Regular dismantling: from Friday, January 10, 2020, 08:00 pm, nonstop
to Sunday, January 12, 2020, 11:00 pm. Please note that dismantling is
Dates allowed inside the stands only on Friday, January 10, 2020 from 05:00 pm
until 08:00 pm due to carpet removal in the aisles and delivery of empties
Heimtextil in Frankfurt: Jan 12 – Jan 15, 2021 by the freight forwarders.
The official entry for dismantling vehicles begins on Friday, January 10, 2020
Heimtextil worldwide: after 08:00 pm.
Intertextile Shanghai Home Textiles Spring Mar 11 – Mar 13, 2020
An extended dismantling is not possible.
Shanghai, China
For vehicle access during dismantling, see “Access for Vehicles”.
Interior Lifestyle Tokyo, June 03 – June 05, 2020
Tokyo, Japan During dismantling several snacks are offered at the following
Café Bars:
Home Textiles Sourcing July 21 – July 23, 2020
New York, USA Open until Saturday, January 11, 2020: Café Bar Orange
Hall 3.0 East
Intertextile Shanghai Home Textiles Autumn Aug 2020
Open until Sunday, January 12, 2020: Café Bar Primavera
Shanghai, China
Hall 11.0 North/East
Heimtextil Russia, Oct 14 – Oct 16, 2020 Additionally, our self-service Restaurant Cucina, located in the Depen-
Moscow, Russia dance, is open from Thursday, January 02, to Sunday, January 12, 2020,
daily from 07:30 am to 02:30 pm.
IFFT / Interior Lifestyle Living Nov 20 – Nov 22, 2020
Tokyo, Japan Pizza Service: For delivery, please call Accente Catering Services,
phone: +49 69 71 58 55 22.
Further information on events abroad can be obtained at the This service is offered during set-up from Thursday, January 02, to
Messe Frankfurt global information stand in the foyer of Hall 4.1, Monday, January 06, 2020 daily from 10:00 am to 10:00 pm as well as
phone: +49 69 75 75‑12 67. during dismantling from Friday, January 10, to Sunday, January 12, 2020
daily from 04:00 pm to 10:00 pm.
Defibrillators
There are 18 defibrillators located on the fairgrounds. The location of each Display Cases
defibrillator is marked in this booklet on page 44. For the exact location You will receive the keys for the glass showcases along the Via Mobile
within the building, please contact the responsible hall manager. Check from Advertising Services,
the location within the halls before you visit the trade fair. Mr Wolf Henning Folgmann, phone: +49 69 75 75‑68 86 or
In a medical emergency call 112. Mr Oliver Zugaj, phone: +49 69 75 75‑35 03
After an emergency call, please also inform the Operation and Security Doctor
Center of Messe Frankfurt (OSC), phone: +49 69 75 75 33 33.
During the trade fair a medical doctor is on duty at the exhibition ground.
Dentist The location of the doctor can be obtained from the Operation and Security
Zahnärztlicher Notdienst e.V. Center (OSC) of Messe Frankfurt, phone: +49 69 75 75 33 33.
phone +49 69 59 79 53 60 (all health insurances) In case of a medical emergency, dial 112.
Private dental emergency service 24-hour medical emergency service phone: +49 69 19 29 2
phone+49 69 25 78 07 31 (for private patients and self-pay patients) 24-hour private patient emergency service phone: +49 69 69 44 69
Deutsche Bahn Drugstore
see Railway see Pharmacies
Dishes for Rent Dry Cleaning
and stand deliveries: Accente Gastronomie GmbH, Catering Services, Röver at Frankfurt Central Station, basement level, South wing,
phone: +49 69 75 602‑21 58 or +49 69 75 602‑22 51, phone: +49 69 23 45 27.
fax: +49 69 75 602‑22 04.
16 Call us: Messe Frankfurt Contact Center, phone +49 69 75 75-0 17E Exhibitors’ Hotline
For any questions or requests, please contact the exhibitors’ service hot-
line from Sunday, January 05, 2020 to Friday, January 10, 2020, daily
Easyorder from 08:00 am to 07:00 pm. You can reach us by phone:
see Shop for Exhibitor Services +49 69 75 75‑66 99.
Electricians For additional service phone numbers: see Hotlines
see Stand Fitting
Exhibitor Passes
Emergency Calls During the official days of the fair all exhibitor passes include free travel
to and from the exhibition center using the local public transport system
Ambulance service phone: 112
RMV (detailed information provided by www.rmv.de). Valid only for the
Police phone: 110 person on whose name the ID was personalized and only in conjunction
Fire Department phone: 112 with a valid photo ID.
After an emergency call, please also inform the Operation and Security To use the local public transport system free of charge, the exhibitor
Center of Messe Frankfurt (OSC), phone: +49 69 75 75 33 33. pass must be available in printed form.
The passes are for exhibitors and their staff members only and should, in
Entrances ‑ Pedestrians no case, be passed on to customers. The exhibitor pass entitles the holder
Open for exhibitors one hour before the official opening hours of the exhi- to admittance to the exhibition center and the halls one hour before the
bition. official opening time.
For exhibitors and visitors: Entrance City, Entrance Galleria 9.T, Entrance On the last day of set‑up, admission is valid from noon on, but the exhibitor
Torhaus (S-Bahn station) and Entrance Portalhaus. pass is not yet valid for free travel with public transportation. Please note
Additional entrances for exhibitors (ticket holders): Entrance LEA that exhibitor passes must be scanned every time when entering or lea-
(Ludwig-Erhard-Anlage), Entrance Festhalle South, Entrance Hall 3.0 West ving the exhibition center.
and Entrance Emser Bridge. If you need additional exhibitor passes you can create them yourself at
any time online in the Ticket Services for Exhibitors on the website
Evening Out www.exhibitortickets.messefrankfurt.com. You can also pick up additional
Find suggestions to plan your evening in the Restaurant Guide Frankfurt passes during the exhibition from Sunday, January 05, 2020 on, at the
Rhein Main, the restaurant guide of Messe Frankfurt, Central Information Desk, located in the Service-Center Torhaus, level 2,
www.restaurantguide-frankfurt.com. phone +49 69 75 75‑13 04 or +49 69 75 75-13 33.
Exhibitors’ Night
Eventence The exhibitors’ night takes place on Wednesday, January 08, 2020, at
provides hostesses and stand assistants for the trade fair. Hall 11. 1, from 06:30 pm on. Shuttle busses are running, from 07:30 pm
During the fair: Eventence, Torhaus Service Center, level 2, until 12:30 am between the fairgrounds and parking area Rebstock.
phone: +49 69 75 75‑13 11.
Before or after the fair please contact Eventence,
phone: +49 69 756 02‑23 24,
eventence@accente.com or www.accente.com. F
Events Fairconstruction
You will find the events of Heimtextil 2020 on the website see Stand Construction
www.heimtextil.com under “Themes & Events”.
Besides you will receive information about the event programme in the
Fairground Maps
apps “Heimtextil Navigator”. in this booklet on pages 42-43.
Fair Shop
Exhibitor Profile Online Trendy gifts are sold at the Fair Shop in the foyer of Hall 4.1. For information,
For updates or changes to your online profile for the exhibitor search please contact Ms Waldinger, phone: +49 69 75 602‑24 33 or
function of the Heimtextil 2020 please call: +49 69 75 75‑50 90 or Mr Wellems, phone: +49 69 75 602‑24 80.
email: service@online.messefrankfurt.com.
18 Call us: Messe Frankfurt Contact Center, phone +49 69 75 75-0 19Fax Service Found Item
Delivery of faxes for exhibitors to their stand: This service is offered at the see Lost and Found
Business Center, Torhaus Service Center, level 3, fax: +49 69 75 75‑13 95,
phone: +49 69 75 75‑13 09. Frankfurt Airport
The exhibitor’s name (company name), hall, level and stand number must see Airport Frankfurt
be indicated.
Fraport Exhibitor Parking Service
Fire Department see Parking
Located in Hall 4.0 Southwest, phone +49 69 75 75-65 50.
Frankfurt Information
In case of an emergency, call: 112. is available at the Frankfurt Tourism & Congress Board,
phone: +49 69 21 23 88 00. You can also visit www.frankfurt.de.
After the emergency call, please also inform the Operation and Security
Center (OSC), phone: +49 69 75 75 33 33. Furniture Rental
see Stand Construction
First Aid Station
Hall 4.0 Southwest
Hall 8.0 Foyer Northwest
The medical stations are open during the trade fair. There is also an emer-
gency doctor on the premises. Please contact the Operation and Security
G
Center, phone: +49 75 75-33 33 for the opening hours of the medical sta- GPS
tions during assembly and disassembly as well as the location of the Please enter the street name in your satellite navigation system:
emergency doctor. Check-In (Set-up): Bruno-Poelke-Strasse leads to the Check-In
at the Rebstock parking area
In the event of a medical emergency, phone: 112.
After the emergency call, please also inform the Operation and Security Visitors: Zum Messeparkhaus Rebstock leads to the Reb-
Center, phone: +49 69 75 75 33 33. stock car park
Medical emergency service: 24-hour service, phone: +49 69 19 29 2 Exhibitors: Europa-Allee, from there follow the signs leading
Private patients: 24-hour service, phone: +49 69 69 44 69 to Gate South
Katharinenkreisel, from there follow the signs
Flight Schedule leading to Gate North, Gate 8 or Gate 9
Please check at any information point. Strasse der Nationen leads to Gate West
Flowers
are offered by the florist AS Green Event from Sunday, January 05, until Press: Strasse der Nationen leads to Gate West
Monday, January 06, 2020 in the foyer of Hall 4.0 and in the flower shop
located at Hall 10.0 North-East. During the trade fair, please contact Trucks:
Bruno-Poelke-Strasse leads to truck parking lot
AS Green Event at phone: +49 69 74 22 19 35. section E/ E1
Foreign Trade Shows Graphic Designer
see Dates see Stand Construction
Further information on Heimtextil events abroad can be obtained at the Groceries
Messe Frankfurt global information stand in the foyer of Hall 4.1 see Mini Markets
Forklift Guards
see Logistics If you would like to arrange overnight security for your stand, you have
the option of booking a stand guard at Messe Frankfurt Venue.
Forwarding Agents
Phone: +49 69 75 75‑63 42, fax: +49 69 75 75‑63 48.
of Messe Frankfurt Venue GmbH can be contacted through our Messe
Frankfurt Logistics Services, phone: +49 69 75 75‑60 75,
fax: +49 69 75 75‑96 07 5, email: logistics@messefrankfurt.com.
20 Call us: Messe Frankfurt Contact Center, phone +49 69 75 75-0 21H I
Hall Managers Information
can be reached at the following telephone numbers: For further information about Heimtextil 2020 or Messe Frankfurt please
Forum: phone: +49 69 75 75‑54 39 call our Contact Center, phone: +49 69 75 75‑0. During the event you can
Hall 1: phone: +49 69 75 75‑63 01 also visit the information points.
Hall 2: phone: +49 69 75 75‑63 02 Directory assistance: for national calls, phone: 11 8 33 and international
calls, phone: 11 8 34.
Hall 3: phone: +49 69 75 75‑63 03
Hall 4: phone: +49 69 75 75‑63 04
Information and Distributing Service
Hall 5: phone: +49 69 75 75‑63 05 is an Advertising Service for exhibitors during the fair. Reach all other
Hall 6: phone: +49 69 75 75‑63 06 exhibitors by including an insert in the Welcome Package. For detailed
Hall 8: phone: +49 69 75 75‑63 08 information, please contact Advertising Services:
Hall 9: phone: +49 69 75 75‑63 09 Mr Wolf Henning Folgmann, phone: +49 69 75 75‑68 86 or
Hall 10: phone: +49 69 75 75‑63 10 Mr Oliver Zugaj, phone: +49 69 75 75‑35 03
Hall 11: phone: +49 69 75 75‑63 11
Hall 12: phone: +49 69 75 75‑63 12 Information Points
are located on each hall level and along the Via Mobile. Here you can ask
Halls Occupied for hall plans, exhibitors, stand and event information. All lost and found
in this booklet on pages 42-43 items are listed here as well.
Hostesses Infringement of Copyright
Please contact Eventence, located during the fair at Torhaus Service Center, see Messe Frankfurt against Copying
level 2, phone: +49 69 75 75‑13 11. Before or after the fair please contact
Eventence, phone: +49 69 756 02‑23 24,
Insurance
email: eventence@accente.com or www.accente.com.
Allianz general agency Lars Sauer, phone: +49 69 65 30 20 92,
Hotel Bookings fax: +49 69 65 30 20 93, email: lars.sauer@allianz.de.
see Accommodations
International Sales Partners of Messe Frankfurt
Hotel Guide Frankfurt Rhein Main During the fair: Torhaus North, level 1, rooms 205‑208,
see Restaurant Guide Frankfurt Rhein Main phone: +49 69 75 75‑13 93, fax: +49 69 75 75‑12 87.
After the fair, please contact our International Sales Management,
Hotlines Ms Heike Vogel-Schenkewitz, phone: +49 69 75 75‑62 77.
For any questions or requests, please contact the exhibitors’ service hot-
line from Sunday, January 05, to Friday, January 10, 2020, daily from Internet
08:00 am to 07:00 pm. You can reach us by phone: +49 69 75 75‑66 99.
see WLAN
Additional service phone numbers:
Interpreter
Cleaning / waste disposal: phone +49 69 75 75-69 11
For simultaneous translations or interpreters for negotiations please
Electricity: phone +49 69 75 75-66 70 contact BBK - Gesellschaft für moderne Sprachen mbH, Marktstraße 4,
Logistics: phone +49 69 75 75-60 75 76726 Germersheim, phone: +49 7274‑70 27 70, info@bbklanguages.com,
Shop for Exhibitor Services: phone +49 69 75 75-29 99 www.bbklanguages.com.
Stand construction / stand equipment: phone +49 69 75 75-66 66
Stand guards: phone +49 69 75 75-63 42 Invoice
Suspensions: phone +49 69 75 75-68 99 see Cash Desk
Ticket Services for Exhibitors: phone +49 69 75 75-51 51
Traffic: phone +49 69 75 75-66 00
Water connections: phone +49 69 75 75-66 78
Operation and Security Center: phone +49 69 75 75-33 33
22 Call us: Messe Frankfurt Contact Center, phone +49 69 75 75-0 23K Loudspeakers
see Media Technology
Kindergarten Lufthansa
Torhaus Service Center, level 1, is free of charge for children ages three to A Lufthansa check-in counter is located in the City entrance, level 0, open
ten, open from Tuesday, January 07 to Friday, January 10, 2020 from as of the second exhibition day, from Wednesday, January 08, 2020 to
08:00 am to 06:00. Phone: +49 69 75 75‑13 17. Friday, January 10, 2020, during the opening hours of the exhibition.
After checking in online for a LH Group flight (flights with LH, OS, LX
flight numbers) simply drop off your baggage on the day of travel at least
L 3 hours before departure at the specially designated Baggage drop-off
Counter at Messe Entrance City.
Laptops Reservations: phone +49 69 86 79 97 99 (24 hours) or
see Multimedia Shop www.lufthansa.com.
Lufthansa Cargo: phone +49 180 67 47 10 0 or email: lhcargo@dlh.de.
Lawyers
M
Please contact the law office Heuking Kühn Lüer Wojtek PartGmbB and
attorney-at-law Mr. Thorsten A. Wieland (Partner), Goetheplatz 5-7,
60313 Frankfurt am Main, phone: +49 69 97 56 14 22,
fax: +49 69 97 56 14 00, www.heuking.de.
Management of the Trade Fair
As part of our service initiative Messe Frankfurt against Copying you
The Exhibition Management Office is located at Service Center Torhaus,
can get in touch with our emergency legal service phone during the exhi-
level 2. phone: +49 69 75 75‑13 26, +49 69 75 75‑13 27 or
bition: +49 69 75 75‑12 12.
+49 69 75 75‑13 28, fax: +49 69 75 75‑13 25.
The management office is open from Thursday, January 02, 2020.
Lettering
see Stand Construction
Opening Times:
Lifting Ramp Thursday, Jan 02, 2020 to Sunday, Jan 05, 2020 from 08:00 am to
If you need a lifting ramp, please contact the logistic partners of Messe 06:00 pm.
Frankfurt: Monday, Jan 06, 2020 from 08:00 am to 08:00 pm.
Agility Logistics GmbH, Cargo Center Messe Frankfurt, 3rd floor, Tuesday, Jan 07, 2020 to Thursday, Jan 09, 2020 from 08:00 am to
phone: +49 69 97 67-14 20 0 or +49 69 75 75‑67 82 or 06:30 pm.
DHL Trade Fairs & Events GmbH, Cargo Center Messe Frankfurt, 2nd Friday, Jan 10, 2020 08:00 am to 05:30 pm.
floor, phone: +49 69 97 67-14 11 4 or +49 69 97 67-14 12 3 or
+49 69 75 75‑69 13. Your contact persons are:
Logistics Sabine Scharrer Director Heimtextil (Halls 3 - 8)
Various logistics services are offered to you at the exhibition ground, for Meike Kern Director Heimtextil (Halls 9 - 12, Galleria 0+1)
example forklifts or storage, by Messe Frankfurt Logistics Services,
Sabine Voigt Sales (Halls 6.0, 6.2)
phone: +49 69 75 75‑60 75, fax: +49 69 75 75‑96 07 5,
email: logistics@messefrankfurt.com. Miriam Bleul Sales (Hall 3.0, Galleria 1)
Verena Beck Sales (Halls 3.1, 4.2: Interior.Architecture.
Lost and Found Hospitality Expo, 6.1)
The Lost and Found office is located at the Torhaus Service Center, Sandra Neumann Sales (Halls 4.0, 4.1, Foyer 4.1/4.2)
level 0 and is open from Petra Mertens Sales (Hall 8.0, Galleria 0)
Monday, January 06, 2020 to Saturday, January 11, 2020. Sibylle Krug Sales (Halls 9.0, 12.1)
Phone: +49 69 75 75‑14 48, email: lostandfound@messefrankfurt.com. Lisa Latin Sales (Halls 10.0, 10.1, 10.2, 10.3)
During the fair you can also inquire about lost items at every information Olga Drexler Sales (Halls 11.0, 12.0)
point. Lena Riedel Sales assistant
Shortly after the fair, inquiries can be addressed in writing to Natalie Boos Sales assistant
lostandfound@messefrankfurt.com.
Astrid Olthoff Sales assistant
24 Call us: Messe Frankfurt Contact Center, phone +49 69 75 75-0 25Massage Mini Markets
see Wellness Lounge The following markets offer food, beverages, fresh bakery products,
tobacco products, souvenirs, electrical supplies, domestic goods and
Media Package office supplies.
As a stipulation of your contract covering the participation in Heimtextil
2020 the Media Package secures you an entry in all official printed and Open from Sunday, January 05, to Saturday, January 11, 2020:
digital media covering the trade show. It ensures that your company and Mini Market Hall 4.0 phone: +49 69 75 602-22 60
its products are adequately visible and locatable in the printed catalogue,
at the event website www.heimtextil.messefrankfurt.com, in the Heim-
textil 2020, on the interactive ground map and on location in the visitor Sunday, January 05, to Sunday, January 12, 2020:
information system. Super Market Hall 9.0 phone: +49 69 75 602-22 69
For questions concerning your Media Package, please call
+49 69 75 75‑50 90 or send an email to Open from Tuesday, January 07 to Friday, January 10, 2020:
service@online.messefrankfurt.com. Super Market at the Service‑Center
Torhaus,level 3 phone: +49 69 75 602‑23 54
Media Technology Mini Market Hall 4.1 phone: +49 69 75 602‑23 56
Presentation equipment such as video and mega projectors, plasma and
Mini Market Hall 10.0 phone: +49 69 75 602‑23 71
LCD displays, video screens, light technology as well as technical assis-
tance for your events are offered by Exhibitor Services, Video Technology Mini Market Hall 11.0 phone: +49 69 75 602‑22 75
of Messe Frankfurt Venue, phone: +49 69 75 75‑51 22,
fax: +49 69 75 75‑51 11, email: videotechnik@messefrankfurt.com. The company Schröer offers you a wide range of tools in Hall 9.0 East,
next to the elevator, open during the last three days of set-up,from
Medicine Saturday, January 04, to Monday, January 06, 2020.
A pharmacy service for prescribed medicine is offered at the central infor- Mobile phone: +49 177 32 83 58 5.
mation desk, located at Service Center Torhaus, Level 2,
phone: +49 69 75 75-13 04 and +49 69 75 75‑13 33. Mobile Phones
If you hand in your prescription before 11:00 am, your medication will be see Multimedia Shop
brought to your booth if desired or you can pick it up at the central infor- Multimedia Shop
mation desk.
The Multimedia Shop is located at the Business Center, Torhaus Service
Messages Center, level 3, phone: +49 69 75 75‑13 20.
see Fax Service Here you can rent mobile phones, copiers, printers, fax machines, PCs
and notebooks and buy accessories for mobile phones (SIM-cards, adap-
Messe Frankfurt against Copying ters and more).
Trade fairs are presentation platforms for innovations and trends. To Free charging service for mobile phones: Customers can recharge all
ensure it stays this way, Messe Frankfurt has launched “Messe Frankfurt types of mobile phones in a lockable box on site and pick them up again
against Copying”, the initiative against brand and product piracy. later.
During the trade fair you can receive detailed information and competent
N
support by our legal assistance, phone: +49 69 75 75 12 73 or send an
email to againstcopying@messefrankfurt.com.
Messe Frankfurt GmbH
Newspaper Stand
Ludwig-Erhard-Anlage 1
located at Hall 4.0, Hall 9.T, foyer of Hall 10.1 and at the Super Markets.
60327 Frankfurt am Main
Phone: +49 69 75 75‑0 Next Exhibitions
Fax: +49 69 75 75‑64 33 see Dates
www.messefrankfurt.com
Non-Smokers Protection Law
info@messefrankfurt.com
Out of respect for others, we kindly ask you to abstain from smoking
within the halls, lounges and walkways. Smokers have the possibility to
Deliveries for exhibitors: see Address of Messe Frankfurt smoke in designated smoking areas. In gastronomic establishments the
non-smoking rule applies in accordance with public law.
26 Call us: Messe Frankfurt Contact Center, phone +49 69 75 75-0 27O Visitors: The multi-storey car park Rebstock has space for 5.400 cars on
seven levels. The daily parking fee is € 15.00.
A free shuttle service to the exhibition ground is provided.
Office Equipment
see Multimedia Shop Press: P10 via Gate West
Office Supplies Stand constructor trucks: Rebstock area Block E / E1
see Mini Markets Parking on the Rebstock area for vehicles for set-up and dismantling is
subject to a fee during the trade fair. On the last day of the trade fair
Online parking is free of charge to position the vehicles for dismantling.
www.messefrankfurt.com The fees are as follows:
www.accente.com € 27.00 per day for vehicles < 10 m length and
www.congressfrankfurt.de € 30.00 per day for vehicles > 10 m length.
www.fairconstruction.com
Car-trailer parking permits on the exhibition grounds:
Heimtextil 2020 - P 3a (on the west side of Hall 3)
www.heimtextil.com - P 12 West (Behind Gate West)
www.facebook.com/heimtextil
www.twitter.com/heimtextil Please order this service online in the Shop for Exhibitor Services.
www.youtube.com/heimtextil The fee is € 60.00 for the whole event and € 15.00 per day.
www.instagram.com/heimtextil Patent Lawyers
Online Banner see Lawyers
Extra visibility for your company with online banners, placed on the event
Payments
homepage of Messe Frankfurt. Be present before, during and after the
exhibition. Ms Angela Glaser-Gallion will be pleased to advise you, see Cash Desk
phone: +49 69 75 75‑52 85. Pharmacies
Opening Hours There are no pharmacies at the exhibition center, but a pharmacy service
The Heimtextil 2020 is open for trade visitors from Tuesday, January 07, for prescribed medicine is offered at the central information desk, located
until Thursday, January 09, 2020 daily from 09:00 am to 06:00 pm and on in Service Center Torhaus, level 2, phone: +49 69 75 75-13 04 and
the last day of the fair, Friday, January 10, 2020 from 09:00 am to 05:00 pm. +49 69 75 75‑13 33.
If you hand in your prescription before 11:00 am, your medication will be
P
brought to your booth if desired or you can pick it up at the central infor-
mation desk.
Outside the exhibition center: Brocks’ Pharmacy, Skyline Plaza,
Packaging Material phone: +49 69 25 75 82 23 30, www.apotheke‑skyline-plaza.de;
You can obtain cardboard boxes, wrapping materials, adhesive tape etc. Apotheke im Hauptbahnhof (Frankfurt Central Station, basement level,
directly at the logistics partners of Messe Frankfurt. The addresses of the north wing), phone: +49 69 23 30 47
logistics partners can be found under “Transports”.
Photocopies
Painters see Business Center
see Stand Construction
Photographers
Parking Information on the authorised photographer for your hall can be obtained
Exhibitors with parking tickets for the exhibition ground (can be ordered through Mr Martin Rölz, phone: +49 69 75 75‑64 11.
via the Shop for Exhibitor Services, distribution by Fraport AG) can reach
P3 and P4 via Gate North and South, P8 via Gate 8, P9 via Gate 9, P12 via Photography
Gate West. Taking pictures in the halls or on the outdoor grounds of the exhibition
Parking permits are also available on the fairground at the Fraport Service center, as well as carrying photo equipment of any sort is strictly prohibi-
Counter in Service Center Torhaus, Level 2. The desk is open on the last ted (except for members of the press). Mobile phones, tablets, etc. may
two days of set-up, Sunday, January 05, and on Monday, January 06, be carried, but not used for photography.
2020, daily from 08:30 am to 06:30 pm as well as on the first exhibition
day, Tuesday, January 07, 2020, from 08:00 am until 01:00 pm, Exhibitors can obtain “photography forbidden” pictograms at their hall
phone: +49 69 75 75‑13 14. manager’s office.
28 Call us: Messe Frankfurt Contact Center, phone +49 69 75 75-0 29Photography during the opening hours of the fair: Prepaid Cards
Exhibitors may only take pictures of their display booths by written per- see Multimedia Shop
mission.
Permits are free of charge and can be downloaded online in the Shop for Presentation Equipment
Exhibitor Services, www.serviceshop.messefrankfurt.com. see Media Technology
Photography after the opening hours of the fair: Press Center
Taking pictures of display booths after opening hours is only possible by The Press Center for Heimtextil 2020 is located at the Torhaus Service
approved permission and chargable payment. The charged permission Center, level 4, phone: +49 69 75 75‑13 00, fax: +49 69 75 75‑14 83.
has to be ordered in advance of the fair online in the Shop for Exhibitor
Services, www.serviceshop.messefrankfurt.com. Press Service
Use the press area as a platform for the distribution of your press releases
For short-term inquiries please contact the management of the trade fair, and information material (free of charge).
phone. +49 69 75 75-68 23 Just bring your press material to our Press Center in the Torhaus, level 4
heimtextil@messefrankfurt.com on the day before the trade fair begins and then you don’t have to worry
about anything. We will label the A4 size press compartment with the
Pizza Service name of your company, making it easy to find for journalists looking for
For delivery, please call Accente Catering Services, information about your company. We store your press material, regularly
phone: +49 69 71 58 55 22. check your press compartment and refill it for you.
This service is offered during set-up from Thursday, January 02, to A reservation is necessary. Please contact Ms Kerstin Hedrich,
Monday, January 06, 2020 daily from 10:00 am to 10:00 pm as well as phone +49 69 75 75-35 40, email: kerstin.hedrich@messefrankfurt.com.
during dismantling from Friday, January 10, to Sunday, January 12, 2020
daily from 04:00 pm to 10:00 pm. Printers
see Multimedia Shop
Plants
see Flowers Printing Service
The Printing Service of Messe Frankfurt supplies digital prints in print-
Plumbers runs of 100 copies or more. We fold your prints or bind them with an
see Stand Fitting adhesive binding. For further information, please contact the print shop
of Messe Frankfurt, phone: +49 69 75 75‑64 68.
Police Station
During the trade fair the police are on duty in Hall 4.0 Southwest, Public Transportation Tickets
phone: +49 69 75 75‑65 55. During the official days of the fair all exhibitor passes include free travel
Emergency call: 110 to and from the exhibition center using the local public transport system
The Messe Frankfurt Operation and Security Center (OSC) is open around RMV (detailed information provided by www.rmv.de).
the clock throughout the year, phone: +49 69 75 75-33 33. Train tickets for the German Railway can be obtained at the central station
as well as at the suburban train track platform “Messe”.
Post Office
Outside the exhibition grounds: Ludwig-Erhard-Anlage 2‑8 or at the main Publisher
railway station opposite platform 23, central telephone: +49 180 23 33 3. Exhibitors can pick up their catalogue at their hall manager’s office upon
There is no foreign currency exchange at the post office. presentation of their exhibitor’s pass.
For catalogue entries, please contact:
Postal Service Messe Frankfurt, Medien und Service GmbH, Publishing Services
Post Shop - DHL Trade Fairs & Events GmbH Ludwig-Erhard-Anlage 1, 60327 Frankfurt am Main,
Service Center Torhaus, level 3, open daily during the trade fair from katalog@messefrankfurt.com,
09:00 am to 05:00 pm, phone: +49 69 75 75‑54 62, www.publishingservices.messefrankfurt.com
fax: +49 69 75 75‑54 87, email: express-service.fairs@dhl.com.
For questions concerning your catalogue entry, please
phone: +49 69 75 75‑51 31
Prayer
For questions concerning your online presence, please
Church Center: Raum der Stille (Room of Silence), Torhaus level 4
phone: +49 69 75 75‑50 90
Muslim Faith: Hall 10.4
Jewish Faith: Hall 4.C, Raum 179
30 Call us: Messe Frankfurt Contact Center, phone +49 69 75 75-0 31Q Restaurants
The following restaurants offer various kinds of food:
Dependance: Cucina - self-service
Questions Open from Thursday, January 02, to Sunday, January 12, 2020,
For questions not covered by this guide, please do not hesitate to call the daily from 07:30 am to 02:30 pm
Information Center: +49 69 75 75‑0. Torhaus level 2: Fontana ‑ Self-service,
open during the trade fair from 10:00 am to 04:00 pm
R Hall 3.0: Bar Aubergine - Self-service,
open during the trade fair from 09:00 am to 04:00 pm
Hall 3.1: Trilogie - Service,
Radio Via Mobile open during the trade fair from 10:00 am to 04:00 pm
The live radio on the Via Mobile. With our exhibition radio, your adverti- Hall 4.0: Sky ‑ Vegan & vegetarian,
sing commercial will find its way straight to the visitor. Radio Via Mobile, open during the trade fair from 10:00 am to 05:00 pm
the voice of Messe Frankfurt, broadcasts information, music and your
commercial during the trade fairs. Hall 4.1: Piazza ‑ Italian Flair,
open during the trade fair from 10:00 am to 05:00 pm
For further information please contact:
Hall 4.1: Metropol ‑ Self-service,
Mr Wolf Henning Folgmann, phone: +49 69 75 75‑68 86 or open during the trade fair from 09:00 am to 04:00 pm
Mr Oliver Zugaj, phone: +49 69 75 75‑35 03 Hall 6.1: Westend ‑ Service, open Kitchen,
Railway open during the trade fair from 10:00 am to 05:00 pm
24 hour information phone: +49 1806 99 66 33 or visit www.bahn.com. Hall 6.2: New Site - Self-service,
open during the trade fair from 10:00 am to 05:00 pm
Rebstock Parking Hall 9.0: Centro - free flow in marketplace atmosphere,
see Parking open during the trade fair from 09:00 am to 05:00 pm
Red Cross Hall 10.0: Halal - Self-service, halal,
open during the trade fair from 10:00 am to 04:00 pm
see First Aid Stations
Hall 10.1: Mondial - free flow in marketplace atmosphere,
Relaxation open during the trade fair from 10:00 am to 04:00 pm
see Wellness Lounge Hall 10.2: Atelier - indian cuisine,
open during the trade fair from 10:00 am to 04:00 pm
Rent a car
Hall 11.0: Verdino ‑ Self-service, international cuisine, Pizza, Pasta,
see Car Rental
open during the trade fair from 10:00 am to 05:00 pm
Restaurant Guide Frankfurt / Rhine - Main Hall 12.0: My Deer, - Self-service,
Restaurants in and around Frankfurt: covering a wide selection of estab- open during the trade fair from 10:00 am to 04:00 pm
lishments and packed with trade fair relevant information, Messe Frank- Hall 12.1: Finery, - Self-service,
furt’s Restaurant Guide provides invaluable support for organizers, exhibi- open during the trade fair from 10:00 am to 04:00 pm
tors and guests alike in the search for suitable venues for their events or
evenings out. Equally helpful to anyone looking for suitable accommoda- For your reservation in the service restaurant Trilogie, please call
tion during their stay is Messe Frankfurt’s Hotel Guide, with which you +49 69 75 602‑22 84.
can navigate swiftly through the vast assortment of hotels, apartments
and guest houses in Frankfurt and the Rhine ‑ Main region.
During set-up several snacks are offered at the following Café Bars:
The publication Hotel & Restaurant Guide is available for download in the
form of an e-magazine from the Apple, Google and Amazon app stores.
Open from Thursday, January 02, 2020: Café Bar Orange
The web sites www.restaurantguide-frankfurt.com and www.hotelgui-
Hall 3.0 East
de-frankfurt.com, which can also be accessed from the Messe Frankfurt’s
main internet portal, allow you to filter your search results according to
the type of cuisine you prefer, the trade fair you are attending, hotel cate- Open from Thursday, January 02, 2020: Café Bar Primavera
gory, distance from the exhibition center, accessibility via public Hall 11.0 Northeast
transport etc. You can even book certain hotels directly
using the links provided. Open from Monday, January 06, 2020: Café Bar Lemon
The editor is Messe Frankfurt Medien und Service GmbH, Hall 3.0 West
phone: +49 69 75 75‑60 83, Restaurant Piazza
email: restaurantguide@messefrankfurt.com. Hall 4.1 Foyer
32 Call us: Messe Frankfurt Contact Center, phone +49 69 75 75-0 33You can also read
