#FOREeveryone RandA.org/FOREeveryone - A toolkit to establish a more inclusive culture in golf - England Golf

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#FOREeveryone RandA.org/FOREeveryone - A toolkit to establish a more inclusive culture in golf - England Golf
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A toolkit to establish a more inclusive culture in golf

#FOREeveryone
RandA.org/FOREeveryone
#FOREeveryone RandA.org/FOREeveryone - A toolkit to establish a more inclusive culture in golf - England Golf
Toolkit

FOREWORD.                                                                                                                                                        WHAT WE WOULD LIKE FROM YOU
                                                                                                                                                                 This toolkit represents step one in a long journey The R&A, national associations and The PGA are embarking on together.
                                                                                                                                                                 While this campaign has been designed to offer long term support, we would love you to initially perform five simple actions.

                      MARTIN SLUMBERS
                      Chief Executive, The R&A

It is my pleasure to introduce you to this toolkit, which is a                                        JEREMY TOMLINSON
critical document as the golf industry seeks to safeguard                                             Chief Executive Officer, England Golf

                                                                                                                                                                              1                           2                           3                           4                         5
our sport for the future by creating the conditions to
                                                                               The Women in Golf Charter is a hugely important part of
attract more women and girls.
                                                                               England Golf’s long-term, core, value-based strategy ensuring
I hope you find this an informative and useful manual, representing            that equality, diversity and inclusivity predominate across our
industry best practice and linking to a suite of assets and resource portal,   beloved game.
all of which are designed to help clubs and facilities approach the idea of                                                                                              READ THE                     REGISTER              CONSTRUCT YOUR
                                                                                                                                                                                                                                                          USE THE ASSETS               TALK TO US
cultural change.                                                               The charter is not just about increasing participation levels among                       TOOLKIT                      INTEREST               OWN STRATEGY
                                                                               women and girls – although that is a driving force.
This crucial step is but the first in an ongoing journey of support which
The R&A, the national associations and The PGA are committed to,               It’s also about creating a different environment, it’s about developing             There’s a lot of             We want as many clubs       Use the advice contained     Once you have set your    We want your feedback.
providing all affiliates with the advice and materials they need to join us    a culture of inclusivity, of widening horizons and unlocking potential.             information in here, but     as possible to come         in the toolkit and start     strategy, start using     This campaign is here
in tackling this critical issue into the future.                               Encouraging women and girls to experience golf not only as a game to                it represents the most       with us on this journey.    thinking about how it        the rest of the assets    to stay, and we want to
                                                                               be played and enjoyed, but as an industry in which they can carve out a             current best practice        Registering your interest   could help define your       provided to help you      know how we can make
The Women in Golf Charter has been created to inspire an industry-             successful career.                                                                  advice and research the      on the resource portal      strategy. Use the timeline   deliver it.               it work for everyone
wide commitment and conversation with the ultimate goal of enabling            When clubs and counties become a signatory to the Women in Golf                     industry has to offer, all   will allow us to stay in    on page 46 and the                                     connected to the sport.
more women and girls to maximise their potential at all levels of the          Charter they are sending a positive signal to the local community about             in one package.              regular conversation and    ‘Campaign Guidelines’                                  Use the contact details
sport. #FOREeveryone creates a more accessible narrative behind which          their operations and their ethos.                                                                                for updates on advice,      asset to start thinking                                on page 49 to give us
the golf industry can unite and through which existing and prospective                                                                                                                          assets and content to be    about how your strategy                                your suggestions on how
golfers can engage.                                                            Utilising the assets held within this toolkit will aid expansion of initiatives                                  provided regularly.         can be rolled out.                                     we can make it even
                                                                               as well as underlining and promoting aforementioned values.                                                                                                                                         better, #FOREeveryone!
This campaign, we truly believe, can help us change the face of golf           England Golf is proud to work alongside The R&A, sharing a vision of
across the globe, for the betterment of our sport. I hope you can join us      how the women’s and girls’ game can and should evolve. Being ever
in harnessing its power to change the game forever.                            passionate about golf and widening its appeal, we welcome you joining
#FOREeveryone                                                                  us on the journey.

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#FOREeveryone RandA.org/FOREeveryone - A toolkit to establish a more inclusive culture in golf - England Golf
Toolkit                                                                                       Toolkit

    CONTENTS.
    Overview                                         Participation Programme
                                                                                                         OVERVIEW.
    6.    Introduction                               32. Coaching and Participation
    7.    What is Gender Balance?                    34. Community Engagement
    8.    Reasons to be More Family Friendly         35. Participation Resources
    9.    Women and Girls in Golf - Current Status   36. Working Together for Joy in Jordan -
    10.   Enville Golf Club - Case Study                   Case Study

    #FOREeveryone                                    Marketing
    12.   Introducing #FOREeveryone                  38. What’s the Message?

    13.   Becoming a Charter Signatory               39. Social Media Marketing

    14.   Examples of Charter Commitments            40. Website and Email

    15.   #FOREeveryone Resource Portal              41.   Advertising and PR
    16.   Charter Champions                          42. Direct, OOH and Word of Mouth

    17.   Campaign Resources                         43. Club Marketing Resources

    18.   Winning in Wales - Case Study              Suggested Campaign Timeline
    Club Environment                                 45. #FOREeveryone Campaign Timeline

    20. Understand Your Strengths and Weaknesses     48. External Communications

    21.   Understand Your Target Audience - Girls    49. Get in Touch

    22. Understand Your Target Audience - Women
    23. Customer Experience
    29. Club Management
    30. Club Environment Resources

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#FOREeveryone RandA.org/FOREeveryone - A toolkit to establish a more inclusive culture in golf - England Golf
Toolkit                                                                                                                                                                   Toolkit

    THE WOMEN IN                                                                          THE OPPORTUNITY                                                                     WHAT IS GENDER
    GOLF CHARTER:                                                                                                                                                             BALANCE?
    AN INTRODUCTION                                                                                            36.9 Million
                                                                                                   latent female golfers around the world 1                                   Gender balance or gender equality is a challenge for
                                                                                                            Takeaway: With the right offer,                                   organisations globally. In many areas of public and private life,
    The Women in Golf Charter was launched to increase                                                  some of these golfers could join your club.                           women face greater challenges than their male counterparts and
    women and girls participation in golf and to encourage                                                                                                                    golf is no exception.
    more opportunities for women to work in the golf industry.
    This toolkit has been inspired by that commitment and provides clubs
                                                                                                                 $35 Billion                                                  Fewer than 1 in 4 golfers globally are women and the golf industry is
                                                                                                                                                                              male-dominant. Striking a better gender balance will not only benefit the
    and facilities with the support and materials they require to develop a
                                                                                                        Potential value of latent female                                      golfing economy by introducing more players to the game, it will bring
    more inclusive culture. Simple-yet-impactful changes in the way we                                 golfers worldwide to the industry 2                                    diversity to the workforce, boost productivity and expand the talent pool.
    operate and communicate will allow golf to strike a better gender                                  Takeaway: The opportunity for your club to
    balance, change perceptions and increase participation.                                              generate added revenue is significant.                               While many participation schemes do exist, without cultural change their
                                                                                                                                                                              impact will be diluted. Balance means addressing conditions which are
    This guide will give golfing facilities of all shapes and sizes the knowledge                                                                                             a barrier to equality. At times this may mean going even further when
    and tools and to unite with other industry stakeholders behind one
    common cause. As shown in the following pages, change does not have                                          8.5 Million                                                  presenting opportunities to women and girls than we would men and boys.

    to be costly, and even small adjustments can build a brighter future.                            People in the UK between the ages of                                     Industry-wide collaboration and sharing of knowledge will bring about
                                                                                                      15-64 interested in taking up golf 3                                    change in the quickest way possible. This is the very purpose of this toolkit
                                                                                                                                                                              and the #FOREeveryone campaign.
                                                                                                            Takeaway: There are women near
                                                                                                            you who are interested in playing.

                                                                                                                             5%
                                                                                                             Golf currently only appeals                                                                                                                      Fewer than 1 in 4 golfers
                                                                                                             to 5% of women in the UK 4
                                                                                                      Takeaway: Without a change in perceptions,
                                                                                                                                                                                                                                                              globally are women and
                                                                                                          a challenging future may lie ahead.                                                                                                                      the golf industry is
                                                                                    1 . The Global Economic Value of Increased Female Participation in Golf, Syngenta, 2016                                                                                            male-dominant
                                                                                    2. The Global Economic Value of Increased Female Participation in Golf, Syngenta, 2016
                                                                                    3. Growing Golf in the UK, Syngenta, 2013
                                                                                    4. The Opportunity to Grow Golf: Female Participation, Syngenta, 2014
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#FOREeveryone RandA.org/FOREeveryone - A toolkit to establish a more inclusive culture in golf - England Golf
Toolkit                                                                                                                       Toolkit

    REASONS TO BE MORE FEMALE FRIENDLY.                                                                                          WOMEN AND GIRLS IN GOLF – CURRENT STATUS.
                                                                                                                                 The R&A’s Women’s, Girls’ and Family Participation in Golf: An Overview of Existing Research (2018) highlighted areas of consideration for
                               Until most recently, the number of registered golfers had declined in each home nation, as        the golf industry to attract more women and girls to the sport. Below are its key findings:
                 FUTURE
                               competition for consumer free time and attention increases. A more welcoming environment for
                PROOFING       women and girls golfers and conditions to retain them could see participation continue to grow.
                                                                                                                                            PARENTS AND FAMILY CULTURE                                            COACHING
                                                                                                                                            Parents are the chief factor underpinning families’                   Coaching delivery should be appropriate to the age and
                               Stereotypical perceptions of golf still exist and are damaging to the sport. With adoption                   likelihood to play golf. These decisions are made                     abilities of all participants. Sessions should focus on the
                ENHANCED                                                                                                                    based on perceived benefits to health, education                      identified wants and needs of participants and thus be
                               of new measures, golf can build a more modern image, unlocking more interest and
               REPUTATION      commercial benefits as a result.                                                                             and social wellbeing.                                                 player-centred and enjoyable for all.

                                                                                                                                            THE SOCIAL ASPECTS OF GOLF                                            ROLE MODELS
                HEALTHIER      Research shows that companies with greater gender balance at boardroom level exhibit                         Forming friendship groups is vital to continued 		                    The success and visibility of role models is a motivating
                DECISION       superior decision-making. Encouraging more females into positions of authority within the                    participation. Buddy schemes help new participants                    factor for people to play the game, particularly those
                 MAKING        golf industry will encourage better business performance.                                                    integrate and opportunities to socialise are a particular             who have never played before.
                                                                                                                                            driver for women and girls.

                INCREASED      Latent female golfers worldwide are estimated to be worth $35 billion to the industry. 		                    TIME AND COST                                                         THE EVOLUTION OF GOLF
                               As women and girls make up only 24% of all active golfers (and just 15% in GB&I) there is
                 REVENUE       appreciable untapped revenue to compete for.                                                                 Families today tend to pursue less time-intensive and                 Golf has a difficult task of maintaining its heritage while
                                                                                                                                            more accessible leisure activities. Generally, the modern             evolving to meet modern consumer demands. This has
                                                                                                                                            consumer is seeking a more casual, less challenging and               created demand for a greater variety of golf clubs
                                                                                                                                            less expensive pursuit than traditional golf.                         playing non-traditional formats of the game.
                 SPEAK TO      Women are often the key decision makers when it comes to how families spend their
                THE FAMILY     leisure time and money. Increasingly holding the purchasing power, it is important golf
                               speaks to an audience of women and girls more than ever.                                                     THE EXPERIENCE ECONOMY                                                SETTING UP FOR SUCCESS
              DECISION-MAKER
                                                                                                                                            Consumers are now more likely to prize experiences                    Priority parking, childcare provision, play areas,
                                                                                                                                            over possessions and memories over memorabilia.                       family-based coaching and open days, subsidised
                                                                                                                                            The experience is now the product clubs and 		                        passes for families and the quality of facilities are some
                 BECOME        Given that women’s sport is now more visible than ever, thanks to events such as the FIFA
                                                                                                                                            facilities are selling.                                               of the items high on the priority list for families today.
                PART OF A      Women’s World Cup, Olympic Games and Solheim Cup, it is important golf presents itself
                MOVEMENT       as a viable option within this growing movement.
                                                                                                                                 Read The R&A’s Women’s, Girls’ and Family Participation in Golf: An Overview of Existing Research READ NOW

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#FOREeveryone RandA.org/FOREeveryone - A toolkit to establish a more inclusive culture in golf - England Golf
Toolkit                                                                                                                                                                                           Toolkit

     CASE STUDY
     ENVILLE GOLF CLUB, ENGLAND..
     Blessed with a prime heathland location on                       •                                                                                                                                          #FOREeveryone
                                                                                                                                                                                                                 CAMPAIGN.
                                                                          Building on their work, they showcased golf to a younger

     the edge of the Black Country, Enville Golf
                                                                          generation by participating in England Golf’s Girls Golf
                                                                          Rocks scheme in 2019. Importantly, parents could socialise,
                                                                                                                                          “Our women’s section has been
     Club has traditionally boasted a thriving                            keep warm and enjoy a drink in the clubhouse as the girls       invigorated and enthusiasm has
     women’s section. Particularly in the 1990s                           played, making them feel welcome too.
                                                                                                                                          really increased,” Heather Mulley
     and early 2000s, the Staffordshire venue                         •   Enville also signed up to the Women in Golf Charter and
                                                                          gained full Board support to include increasing female
     enjoyed notable numbers.                                             participation into their business/strategic plan for at least   As they continue to actively grow female golf, key
                                                                          five years.                                                     learnings from their experiences include:
     Yet, as experienced by many clubs in the UK, a decline
     in females set in, mainly due to age demographic and
     new blood not coming in to fill the fairways. It was a
                                                                      With two 18-hole courses to utilise, Mulley adds, “Golf
                                                                      can be a challenge and we recognised the huge leap
                                                                                                                                          •   Listen and be approachable – mentoring partnerships has
                                                                                                                                              been key to the success of Enville’s Academy
                                                                      from having lessons or using a driving range to going
     problem to address. Having previously hosted Open
     Regional Qualifying from 2007-11, another event                  out on the course or becoming a member of a club. We                •   Provide a welcoming environment and make amendments
                                                                      therefore set up a new set of blue tees on our Highgate                 to dress rules to accommodate guests in the clubhouse
     ultimately acted as a catalyst to transform their
     women and girls’ sections.                                       course to ease beginners into the game.                             •   Use social media to promote activities regularly

     “We were lucky enough to play host to the Girls’                 “We also offered the cost of the Academy at £300
                                                                                                                                          •   Join local groups in and around your club and visit local
                                                                                                                                              schools to promote schemes
                                                                      for the first year and £200 for the second year, as a
     Amateur in 2017 which really engaged interest in, and
     particularly my interest in, women’s participation in the        discount of £500 off our joining fee if they became                 •   Use all resources from governing bodies and tailor to suit
                                                                      members following the Academy years.”                                   your club where necessary
     sport,” admits Heather Mulley, the club’s general
     manager. “It was truly inspiring to see girls from all                                                                               Mulley, the GCMA 2019 Manager of the Year, offers the
     over the world.”                                                 WHAT HAS THE WORK ACHIEVED?                                         last words: “And get your ladies’ section on board –
                                                                      •   Seven beginner Academy players joined as full members           our section was fantastic!”
     Passions ignited, Mulley and her team set about their
     work quickly and effectively.
                                                                      •   Junior girls increased from 6 to 14 within three weeks of
                                                                          running Girls Golf Rocks

     WHAT DID ENVILLE DO?                                             •   Two women joined other clubs to help grow the

     •    From 2018, the club set up a Ladies Academy. One or two-
                                                                          sport

          year membership of the Academy was offered, including       •   Other family members have also joined –
          lessons and use of the practice facilities. All equipment       including four full members (husbands)
          was provided, with a ‘mentor’ from the ladies’ section to
          offer encouragement on the course and ease any nerves.
                                                                      •   Provided a new source of income for the
                                                                          Pro shop with lessons and club sales

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#FOREeveryone RandA.org/FOREeveryone - A toolkit to establish a more inclusive culture in golf - England Golf
Toolkit                                                                                                                                     Toolkit

     INTRODUCING                                                                                                                                 BECOMING A CHARTER
     #FOREeveryone.                                                                       THE SUPPORT                                            SIGNATORY.                                                                           WHY SIGN UP?
     While the Women in Golf Charter provides the impetus for                          How #FOREeveryone will support clubs and facilities:      Signing up to The Women in Golf Charter is an important step in                      Why sign-up to The Women in Golf Charter?
     change, #FOREeveryone represents a creative approach to unite                                                                               fully integrating your activity with the #FOREeveryone movement,
     the industry behind a single campaign.                                                                                                      allowing you to leverage the widespread exposure it will create. 		                     Become part of the #FOREeveryone
                                                                                   1    Create a single brand identity to unite golf’s efforts
                                                                                           to get more women and girls into the game             As a continued support mechanism, it will ensure you are provided                1   movement which will signal your commitment
                                                                                                                                                                                                                                            to the women and girls game
     #FOREeveryone will encourage facilities and organisations to sign-up to                                                                     with the necessary ongoing support and materials as you work
     the Women in Golf Charter and work towards the achievement of their
                                                                                                                                                 towards your goals.
     own ‘Charter Commitments’. It will also provide the promotional assets so                                                                                                                                                         Join some of golf’s leading organisations
     clubs can communicate their intended changes with their members and
     start a conversation within their own facilities and, eventually, can begin   2      Provide a suite of materials which clubs can use
                                                                                           to organise and promote their own activities          Signing up to the Charter and becoming part of the #FOREeveryone movement        2        which are already supporting the
                                                                                                                                                                                                                                               Women in Golf Charter
     using to attract more women and girls.                                                                                                      is simple:
                                                                                                                                                  1. Once you have finished reading the toolkit, visit the #FOREeveryone
     #FOREeveryone is a long-term project, and our first goal is giving clubs            Allow for connected campaign promotions across                                                                                                  Receive access to a full suite of assets
     the chance to make internal changes where required. If this means your        3      The R&A, national associations’ and The PGA’s
                                                                                                                                                     Resource Portal
                                                                                                                                                                                                                                  3      which will allow you to build your own
     club doesn’t start using assets to speak to external consumers or even                  social channels, websites and databases              2. Register your interest in becoming a Women in Golf Charter signatory                      #FOREeveryone activity
     members right away, that’s OK. Focus on building an achievable strategy
     with progress as its driving force.
                                                                                                                                                  3. Registration will provide you with access to further assets, which you can
                                                                                        Generate support from the wider golf industry which          use to start building your own strategy
                                                                                   4    can, in turn, communicate #FOREeveryone and the
                                                                                       opportunities being created to a much wider audience       4. In the meantime, The R&A will communicate your interest to your national
                                                                                                                                                                                                                                  4
                                                                                                                                                                                                                                         Start attracting more women and girls,
                                                                                                                                                                                                                                         and smash your Charter Commitments
                                                                                                                                                     association who will be in touch to confirm your Charter commitments and
                                                                                                                                                     offer further assistance in planning your #FOREeveryone activity
                                                                                         Generate exposure with media and influencers in
                                                                                   5   support of the drive to get more women and girls into
                                                                                       golf with a consumer campaign, set to launch in 2021
                                                                                                                                                  5. Once received, display your Charter Signatory Certificate with pride to
                                                                                                                                                     inform all of your members

                                                                                                                                                 Unsure your club is ready to make commitments as a Women in Golf Charter
                                                                                                                                                 Signatory? You can still register to find out more, get access to more
                                                                                                                                                 #FOREeveryone materials and we’ll put your national association in
                                                                                                                                                 touch to discuss the opportunity further.

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#FOREeveryone RandA.org/FOREeveryone - A toolkit to establish a more inclusive culture in golf - England Golf
Toolkit                                                                                                                            Toolkit

     EXAMPLES OF CHARTER COMMITMENTS.                                                                                                   RESOURCE PORTAL.
     We would encourage all clubs to choose Charter commitments which are realistic and most appropriate for them. However,             All assets mentioned within this toolkit to help you
     below are some examples of commitments current Women in Golf Charter signatories have found to be most impactful.                  plan your own #FOREeveryone activity are easily
                                                                                                                                        downloaded via the Resource Portal.

                                                                                                                                        There you will find guidance on how best to use these assets,
           Membership which                                   Making peak                                Making the switch from         brand guidelines and logos.
          means equal access                               tee times equally                              gender-based tees to          If you are a not yet signed-up to The Women in Golf Charter,
          for men and women                             available to all members                           ability-based tees           you will be given the opportunity to register your interest in
                                                                                                                                        doing so upon accessing the Resource Portal.

                                                                                                                                        All current signatories are listed there, so log-on and check
                                                          Increasing female                                                             out how others have committed to the Charter and are
           Staging male and                                                                                   Implementing              working to improve access to the game for women and girls.
                                                        representation on your
         female competitions                                                                              recruitment initiatives
                                                       Board and/or Committee
           on the same day                                                                              targeting women and girls       RandA.org/FOREeveryone
                                                           (achieving 30%)

            Supporting the                              Promoting volunteering                                                            ACCESS THE PORTAL
                                                                                                            Providing on-course
        National Women and                              opportunities for women
                                                                                                        toilet facilities for females
      Girls Golf Week campaign                            and girls in your club

     Increasing visibility of female                   Committing to increasing                          Encouraging more young
     and family-oriented imagery                         female membership                                people to be involved in
      within club communications                       within your business plan                          the running of your club

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#FOREeveryone RandA.org/FOREeveryone - A toolkit to establish a more inclusive culture in golf - England Golf
Toolkit                                                                                                                                   Toolkit

     CHARTER CHAMPIONS.                                                                                                                        CAMPAIGN RESOURCES
     WHAT IS A CHARTER CHAMPION?
                                                                                         THE ROLE OF                                           Click on the download links below to access resources relating to your club’s support of the Women in Golf Charter and #FOREeveryone.
     It is recommended that each club designates a ‘Charter Champion’,
     a facilitator or coordinator who, assisted by others, holds responsibility for
                                                                                      CHARTER CHAMPION
     integrating the Women in Golf Charter at club level. This individual would
     be the key point of contact with The R&A and national associations, and
     would take the lead on your #FOREeveryone activity.
                                                                                                 Dedicated person responsible for                                                                                                                      Assets for
     RECRUITING A ‘CHARTER CHAMPION’                                                   1        implementing a club’s or facilities’
                                                                                               Women in Golf Charter Commitments
                                                                                                                                               Building Your Strategy                    Brand Guidelines                 Logos                        Charter Signatories                                                                       Charter Champions
     ‘Charter Champions’ can be male or female club officials, such as juniors
     or ladies organisers, club secretaries, willing volunteers, or even your
     PGA Pro. Your Charter Champion may already be active in driving your                                                                                                                                                                                   WE’RE ALL                                                                                 WORKING
                                                                                                                                                                                                                                                            SQUARE                                                                                    #FOREeveryone
     club’s women and girls strategy.
                                                                                       2     A responsible individual who can own and
                                                                                                 drive the women and girls strategy
                                                                                                                                                                                                                                                                                                                                                      Want to help your club attract more women and girls into golf and do your
                                                                                                                                                                                                                                                                                                                                                      bit to safeguard the game for the future? Become a Charter Champion.

                                                                                                                                                                                                                                                                                                                                                                                                                        ROLE AND
                                                                                                                                                                                                                                                                                                                                                                                                                     RESPONSIBILITIES:
                                                                                                                                                                                                                                                                                                                                                                                                              • Administrate the commitments made

     As well as being able to draw inspiration and use the materials provided
                                                                                                                                                                                                                                                                                                                                                                                                                by their golf club as a Women in Golf
                                                                                                                                                                                                                                                                                                                                                                                                                Charter signatory
                                                                                                                                                                                                                                                                                                                                                                                                              • Work with The R&A and the national
                                                                                                                                                                                                                                                                                                                                                                                                                associations to apply best practice
                                                                                                                                                                                                                                                                                                                                                                                                                within our women and girls programme
                                                                                                                                                                                                                                                                                                                                                                                                              • Communicate our club’s positive actions

     within this toolkit, each ‘Charter Champion’ will be invited to feedback to
                                                                                                                                                                                                                                                                                                                                                                                                                via our own communication channels
                                                                                                                                                                                                                                                                                                                                                                                                                and with external media sources
                                                                                                                                                                                                                                                                                                                                                                                                              • Be the driving force behind changing the

                                                                                           A new role to facilitate the increase in activity
                                                                                                                                                                                                                                                                                                                                                                                                                culture of our club and enhancing gender
                                                                                                                                                                                                                                                                                                                                                                                                                balance to safeguard the game for
                                                                                                                                                                                                                                                                                                                                                                                                                the future

     The R&A directly, sharing success stories and learnings to be utilised by
                                                                                       3
                                                                                                                                                                                                                                                                                                                                                                                                                     THE PERFECT

                                                                                             required to attract more women and girls
                                                                                                                                                                                                                                                                                                                                                                                                                 CHARTER CHAMPION IS:
                                                                                                                                                  CAMPAIGN GUIDELINES                       BRAND GUIDELINES
     others seeking to make similar improvements.
                                                                                                                                                                                                                                                                                                                                                                                                              • A great communicator with strong
                                                                                                                                                                                                                                                                                                                                                                                                                organisational skills
                                                                                                                                                  HOW TO USE YOUR #FOREeveryone ASSETS
                                                                                                                                                                                                                                                                                                                                                                                                              • Reliable and has time to commit to
                                                                                                                                                                                                                                                                                                                                                                                                                building a programme for beginners

                                                                                           through new events and coaching pathways
                                                                                                                                                                                                                                                                                                                                                                                                              • Comfortable making newcomers feel
                                                                                                                                                                                                                                                                                                                                                                                                                right at home and able to connect new
                                                                                                                                                                                                                                                                                                                                                                                                                groups of people
                                                                                                                                                                                                                                                                                                                                                                                                              • A strong team worker, who can unite the
                                                                                                                                                                                                                                                                                                                                                                                                                club behind a single objective – get more
                                                                                                                                                                                                                                                                                                                                                                                                                women and girls playing golf

     WORKING WITH YOUR CHARTER CHAMPION:
                                                                                              Singular contact for external or internal
                                                                                       4
                                                                                                                                                                                                                                                                                                                                  SUPPORTED BY                                                                           SUPPORTED BY

                                                                                                                                                                                                                                                           This club is a Women in Golf Charter signatory working to bring more                      Speak to the Club Manager to register your interest in

        •                                                                                   enquiries, someone to own communications
                                                                                                                                                                                                                                                           women and girls into the game. Speak to the Club Manager or PGA                           becoming a Charter Champion today. To find out more
                                                                                                                                                                                                                                                           Professional to find out how you can be part of the change.                               about The Women in Golf Charter, visit:

                                                                                                                                                         DOWNLOAD NOW                           DOWNLOAD NOW                   DOWNLOAD NOW                      DOWNLOAD NOW                                                                              DOWNLOAD NOW
                                                                                                                                                                                                                                                           RandA.org/FOREeveryone                                                                    RandA.org/FOREeveryone

            Use Charter Champion Recruitment Assets to identify someone
                                                                                                    relating to women and girls
            for the role
                                                                                                                                               Suggested use: Guidelines to              Suggested use:                   Suggested use:               Suggested use: As a signatory,                                                            Suggested use: Resources to
        •   Work with your Charter Champion in signing up to The Women in                                                                      help you structure your own               Brand Guidelines to help guide   Variations of the            use these assets to tell your                                                             recruit and promote the role of
            Golf Charter and submitting your Charter Commitments
                                                                                       5       Will work with The R&A and national
                                                                                            associations to meet Charter Commitments
                                                                                                                                               #FOREeveryone activity.                   your use of the #FOREeveryone
                                                                                                                                                                                         assets.
                                                                                                                                                                                                                          #FOREeveryone logo
                                                                                                                                                                                                                          for use across campaign
                                                                                                                                                                                                                                                       members about your support of
                                                                                                                                                                                                                                                       the Women in Golf Charter,
                                                                                                                                                                                                                                                                                                                                                 your Charter Champion.

        •   Support your Charter Champion in arranging activities which meet                                                                                                                                              assets and communications.   the changes you intend to
            your Charter Commitments                                                                                                                                                                                                                   make and to celebrate change
                                                                                                                                                                                                                                                       once achieved.
        •   Register your Charter Champion via the Resource Portal so we can
            communicate directly

16                                                                                                                                                                                                                                                                                                                                                                                                                                                          17
#FOREeveryone RandA.org/FOREeveryone - A toolkit to establish a more inclusive culture in golf - England Golf
Toolkit                                                                                                                                                                                 Toolkit

     CASE STUDY
     WINNING IN WALES.
     Two clubs in Wales have reaped the
                                                                                                                                                                                                    CLUB
                                                                                                                                                                                                    ENVIRONMENT.
                                                                   In 2020, their work has continued with the introduction
     benefits of a renewed focus on women                          of a ‘Pathway to Handicap’ scheme, allowing juniors          “We have also picked up new junior
                                                                   to earn different coloured wristbands as they progress
     and girls’ activity.                                          towards obtaining a handicap.                                members from those ladies that
                                                                                                                                have attended the club” Stuart Finlay
     When Martin Stevens arrived at Llanishen Golf Club in         Also situated near Cardiff, Radyr Golf Club started
     early 2016, it had been almost three years since a lady       the New2Golf programme in 2019 with the aim of
     joined as a member and nearly two years for a junior          introducing more female golfers. Equality plays a large
     girl. Fast forward to the present day and it’s a very         part of their culture, with all but six competitions being
     different story.                                              mixed and a proportional split on the club’s committee.
                                                                   In 2020, the club also appointed Michelle Griffiths as
     “The committee were very open to my ideas to drive            the first female club captain in its 118-year history.
     this area of membership and we were one of the
     pioneers of Wales Golf’s New2Golf scheme,” recalls            Stuart Finlay, club manager, said, “We set a clear female    “The additional benefit is people come from the
     Stevens, the club’s manager.                                  pathway, which included a taster session led by club         local area to visit the club to use our facilities, eat and
                                                                   staff and the committee, follow on lessons to provide        drink or meet with friends outside of the beginner
     Focusing on six-week coaching programmes from                 ladies with the enthusiasm and technical skills, and         programme,” adds Finlay. “We have also picked up new
     2016-18, the club took in 26 new women on full                finally our trial membership called ‘100 holes’.”            junior members from those ladies that have attended
     membership. In offering longer membership (e.g. 18                                                                         the club and seen further impact with parties and
     months for the price of 12), the longevity has enabled        The innovative membership allows those in the                special occasions.”
     the ladies to feel part of the club. The vast majority        beginner programme to play as many holes as they
     remain members now, with informal six-hole 		                 wish – up to 100 holes. They can then choose another         With Radyr also operating a more relaxed approach to
     competitions currently popular.                               100 holes or progress to nine-hole membership. The           areas such as dress code, its mantra like Llanishen is
                                                                   programme has been supported by the ladies’ section          very much fun and friendly.
     Llanishen – situated north of Cardiff – have also             through playing rounds, organising social events and
     targeted younger players and in 2019 launched the             helping newcomers secure their first handicap.
     GirlsGolf Wales scheme, in conjunction with the
     continued support of Wales Golf. From visiting two local      Over the last 12 months, 30 ladies have been
     schools for initial taster sessions, 14 girls took part and   involved in the 100-hole scheme and, in
     six came in as members. In lowering the junior                recent months, six became nine-hole
     membership age down to six, a further four girls joined.      members and two full playing members.

18                                                                                                                                                                                                                 19
Toolkit                                                                                                                                                    Toolkit

     UNDERSTAND YOUR STRENGTHS AND WEAKNESSES.                                                                                                                  UNDERSTAND YOUR TARGET AUDIENCE –
                                                                                                                                                                GIRLS.
     Knowing how well your club is set-up to attract and retain more women and girls is an important place to start your #FOREeveryone
     activity planning. Understanding how you compare to your competitors is equally essential before you can start making changes.
     In order to prioritise, an internal audit is recommended.                                                                                                  Understanding what women and girls want to achieve when investing time, money and energy into golf is critical for ensuring your
                                                                                                                                                                operations, participation programmes and pathways are fit for purpose. The following are some characteristics that research tells
                                                                                                                                                                us apply to women and girls in relation to sporting activity, and methods by which you may cater to them.

                                                                                                                                                                CHARACTERISTICS APPROACH
                        1                                      2                                     3                                    4                      75% of girls are conscious about their
                                                                                                                                                                 body image
                                                                                                                                                                                                               •
                                                                                                                                                                                                               •
                                                                                                                                                                                                                   Offer coaching in girls-only groups in a more private setting
                                                                                                                                                                                                                   Be flexible with clothing and allow girls to wear what they feel most comfortable in
            S.W.O.T. ANALYSIS                   ASK MEMBERS & GUESTS                 MARKET BENCHMARKING                          DON’T ASSUME                                                                 •   Avoid sessions which put pressure on performance
                                                                                                                                                                                                               •   Try not to single out members of the group to demonstrate
       Do you know the strength of your           Ask others who fit your target       Do you know how you compare          Take care to find out what others
        club offer? Find out by reviewing        profile (e.g. parents) about how       to other facilities in your area,    think, as well as going through     Girls are far more likely to return if they
          the physical, operational and             you could encourage more                or those who do best to           the process of reviewing your      are able to make friends quickly
                                                                                                                                                                                                               •   Break the ice by performing proper introductions at the start of any activities involving girls who
         social elements of your club or          interest. You will also find out          attract women and girls?            women and girls’ offer as                                                          may be new to your club or facility
       facility. This will include: reviewing     why the women and girls who        By understanding how you stack         objectively as possible. You may                                                   •   Allow time within sessions for social interaction
        your website and contact points         have chosen your club have done        up, you may discover how likely          well be surprised by what
         (do they truly reflect what kind        so, allowing you to build on your      it is for golfers to choose your                 you find.
             of club you want to be?).            strengths. Moreover, involving     facility. Taking a lead from others                                         Girls may be less likely to speak up
                                                 members in your club’s evolving      is a fantastic way to incorporate                                          and tell you what they are looking for        •   Explicitly ask your group what kind of sessions they would like to take part in,
                                                   culture will also help to bring         tried and tested methods.                                             or enjoy most                                     what they enjoy and what they don’t
                                                      about change in a more
                                                       collaborative manner.

                                                                                                                                                                 Adolescent girls drop out of sport at         •   Encourage girls to bring their friends along to sessions
                                                                                                                                                                 a quicker rate than boys                      •   Allow time for socialising within the clubhouse
                                                                                                                                                                                                               •   Use relatable role models within the club with whom your girls can identify to deliver coaching
                                                                                                                                                                                                               •   Communicate the health benefits of golf to your group, especially among the older participants

20                                                                                                                                                                                                                                                                                                                       21
Toolkit                                                                                                                                                             Toolkit

     UNDERSTAND YOUR TARGET AUDIENCE –                                                                                                                                  CUSTOMER EXPERIENCE.
     WOMEN.
                                                                                                                                                                        Consumer feedback tells us golf in its traditional form does
                                                                                                                                                                        not always appeal to a younger and more diverse audience.

     CHARACTERISTICS APPROACH                                                                                                                                           With greater demand for different kinds of golf clubs, think
                                                                                                                                                                        about how small changes could have a big impact.
     Leisure time is at a premium so must be
     rewarding and help to achieve goals, such
                                                   •   Ensure your marketing materials include information about the mental and physical benefits of golf

     as catching up with friends, learning a new   •   Encourage would-be golfers to bring a friend
     skill or helping to stay fit and healthy      •   Schedule activities during weekends for women who are working full-time

     Often competition is of lesser importance
     amongst women than having fun socially
                                                   •   Remember not everyone wants to compete
                                                   •   Structure coaching sessions to include ample time for socialising
                                                   •   Create introductory occasions which put socialising first and golf second (e.g. wine and nine).

     Research shows that women who have little
     experience of golf clubs believe them to be
                                                   •   Open your doors to the public by marketing open days and taster sessions
     stuffy, elitist and male-dominated            •   At every opportunity, challenge preconceptions, whether that’s in the way the club or facility presents itself
                                                       on social media or in how you greet visitors

                                                                                                                                                                        SET UP FOR SUCCESS                                 INFORM YOUR TEAM                                ENSURE A WARM WELCOME
     Women are often responsible for childcare,                                                                                                                         Customer experience starts from the first          Ensure all staff are familiar with the club’s   A negative first experience could put a new
     so make decisions with family in mind
                                                   •   Run family coaching sessions or adult and child sessions back-to-back                                            contact someone has with your facility.            approach and be prepared to receive and         golfer off for life. Ensure there is always
                                                   •   Be very considered when scheduling women’s activities. After school drop off, for example, could be the          This is as likely to take place on the internet    cater to new visitors. Take this one step       someone available to greet guests on arrival
                                                       ideal time to target full-time mums to get involved                                                              as it is in person. Ensure all of your channels,   further by discussing this approach with the    and show all that is great about your club.
                                                                                                                                                                        from your club website and social media to         membership. The #FOREeveryone assets are        Any individual in a ‘first contact’ position,
                                                                                                                                                                        the person who picks up calls, are projecting      designed to allow you to start communicating    including via phone or email, should have
     Women prefer to learn at their own pace       •   Introduce women to the game in groups with individuals of a similar skill level                                  the image you want.                                upcoming changes to your membership, so         necessary information on coaching, taster
     and in a safe environment among other         •   Try to separate your group from other golfers as far as possible (e.g. on a quiet loop of the course).                                                              put them to good use.                           events and fees to hand.
     beginners in which they can avoid
     embarrassment
                                                   •   Allow women to gain experience on the course early into their journeys, but ensure groups are small and
                                                       choose a time when the course is quiet so as not to place pressure on performance

22                                                                                                                                                                                                                                                                                                                         23
WOMEN IN GOLF CHARTER SIGNATORIES
 Aberdeen Petroleum Club at Kippie Lodge                     BIGGA                              Cawder Golf Club                         Dullatur Golf Club                     French Golf Federation                 Hawick Golf Club
             Aberdour Golf Club                          Biggar Golf Club               Cayman Islands Golf Association                Dumfermline Golf Club                      Gairloch Golf Club               Hawkstone Golf Club
            Aberdovey Golf Club                      Bishopbriggs Golf Club                 Chilean Golf Federation               Dumfries & Galloway Golf Club                  Galashiels Golf Club                  Hayston Golf Club
            Aberfoyle Golf Club                       Blairgowrie Golf Club              Chinese Taipei Golf Association                Dunaverty Golf Club                   Galgorm Castle Golf Club                 Hertfordshire Golf
            Abernethy Golf Club                     Boat of Garten Golf Club                    Clober Golf Club                          Dunbar Golf Club                     German Golf Federation               Hilton Park Golf Club
                  Acushnet                              Boldon Golf Club              Club Managers Association of Europe            Dunblane New Golf Club                        Gifford Golf Club                    Hirsel Golf Club
              Airdrie Golf Club                      Bolivia Golf Federation             Clydebank & District Golf Club             Dunkeld & Birnam Golf Club                      Glen Golf Club               Hollandbush Golf Club
               Alford Golf Club                 Bonar Bridge- Ardgay Golf Club                   Clyne Golf Club                         Durness Golf Club                       Glenbervie Golf Club                Hopeman Golf Club
               Alloa Golf Club                         Bonnyton Golf Club                  Cochrane Castle Golf Club                    Edgbaston Golf Club                      Glencorse Golf Club                    Huntly Golf Club
               Alyth Golf Club                     Bothwell Castle Golf Club               Colombian Golf Federation                Edinburgh Leisure Golf Club                    Glynhir Golf Club                            IMG
            ANNIKA Foundation                          Braemer Golf Club                       Colvend Golf Club                     Education City Golf Club                    Gogarburn Golf Club             Ingestre Park Golf Club
            Anstruther Golf Club                  Brazilian Golf Confederation               Colville Park Golf Club                       Edzell Golf Club                  Golf Association of Serbia            Innerleithen Golf Club
              Antrim Golf Club                    Brechin Golf & Squash Club                    Comrie Golf Club                    El Salvador Golf Federation                     Golf Australia                 Inverallochy Golf Club
                   APPGG                             Bridgenorth Golf Club             Confederation of Professional Golf                Elderslie Golf Club                         Golf Canada                  Invergordon Golf Club
              Ardeer Golf Club                      Broomieknowe Golf Club                      Conwy Golf Club                      Emirates Golf Federation              Golf Club Managers Association             Inverness Golf Club
         Argentina Golf Association                      Brora Golf Club                   Costa Rica Golf Federation                        England Golf                          Golf Foundation                      Irvine Golf Club
           Ashburnham Golf Club               Bruntsfield Links Golfing Society Ltd           Craigie Hill Golf Club                       Enville Golf Club                          Golf Ireland                 Isle of Barra Golf Club
      Asia Pacific Golf Confederation           Bryn Meadows Golf Hotel & Spa              Craigmillar Park Golf Club                     Erskine Golf Club                           Golf Oman                   Isle of Harris Golf Club
         Association of Golf Writers              Buchanan Castle Golf Club                    Craignure Golf Club                    Essendon Country Club                       Golf South Ayrshire                Isle of Seil Golf Club
             Auchmill Golf Club                        Buckpool Golf Club                     Crail Golfing Society             European Disabled Golf Association               Golf Union of Malawi               Isle of Skye Golf Club
           Auchterarder Golf Club                  Bulgarian Golf Association                  Crichton Golf Club           European Institute of Golf Course Architects              Golfbreaks                  Italian Golf Federation
Australian Sports Turf Managers Association               Bute Golf Club                         Crieff Golf Club                           European Tour                     GolfNow (NBC Universal)           Japan Golf Association
                Ayla Golf Club                        Caird Park Golf Club                 Croatian Golf Association                         Faldo Series                              GolfRSA                       Jedburgh Golf Club
            Baberton Golf Club                         Caldwell Golf Club                     Crow Wood Golf Club                        Falkland Golf Club                        Golspie Golf Club             Jordan Golf Federation
            Balbriggan Golf Club                     Cambuslang Golf Club                    Cruden Bay Golf Club                               FEGGA                          Grangemouth Golf Club                    Kelso Golf Club
            Balfron Golf Society                       Canmore Golf Club                     Cullen Links Golf Club                       Feltwell Golf Club                Grantown-on-Spey Golf Club                 Kemnay Golf Club
              Ballater Golf Club                         Cardiff Golf Club                       Cupar Golf Club                         Fereneze Golf Club                      Greenburn Golf Club            Kenya Ladies Golf Union
            Banbridge Golf Club                        Cardigan Golf Club                    Czech Golf Federation                       Finnish Golf Union                Greenkeeper’s Training Council                Killin Golf Club
            Banchory Golf Club                         Cardross Golf Club                      Dalmally Golf Club                 Forbes of Kingennie Golf Course                 Greenock Golf Club        Kilmarnock (Barassie) Golf Club
            Bathgate Golf Club                        Carnoustie Golf Links                  Douglas Park Golf Club                        Forfar Golf Club                         GUI Academy                      Kilspindie Golf Club
            Bearsden Golf Club                        Carrbridge Golf Club                    Downfield Golf Club                          Forres Golf Club                    Haggs Castle Golf Club           King James V1 Golf Club
              Bellshill Golf Club                  Castle Douglas Golf Club                  Duddingston Golf Club                     Fort William Golf Club                     Harburn Golf Club                  Kingennie Golf Club
             Bentham Golf Club                       Castleknock Golf Club                 Duff House Royal Golf Club            Fortrose & Rosemarkie Golf Club                 Harpenden Golf Club              Kingsknowe Golf Club
    Beverley and East Riding Golf Club                 Castlerea Golf Club                     Dufftown Golf Club                      Fraserburgh Golf Club                     Harrogate Golf Club                   Kintore Golf Club
WOMEN IN GOLF CHARTER SIGNATORIES
       Kirkcaldy Golf Club                 Machrihanish Golf Club                        North Berwick Golf Club                            Pollok Golf Club                   South Ronaldsay Golf Club          The Shire London Golf Club
    Kirkcudbright Golf Club                 Machynys Golf Club                            North Wales Golf Club                       Port Bannatyne Golf Club                    Spey Valley Golf Club                Thornhill Golf Club
         Kirkhill Golf Club          Malaysian Ladies Golf Association          Northern Counties Ladies Golf Association                Portlethen Golf Club                   Sports Marketing Surveys               Thornton Golf Club
       Kirriemuir Golf Club                Malta Golf Association                           Northern Golf Club                     Portpatrick Dunskey Golf Club                   Sri Lanka Golf Union                      TopGolf
     Ladies European Tour                        Mastercard                            Norwegian Golf Federation                    Portuguese Golf Federation                    St Boswells Golf Club               Torwoodlee Golf Club
      Ladybank Golf Club                  Mauritius Golf Federation                       Oldmeldrum Golf Club                            Powfoot Golf Club                         St Fillans Golf Club            Trentham Park Golf Club
        Lahinch Golf Club              Mearns Castle Golf Academy                         On Course Foundation                             Preston Golf Club                       St Medan Golf Club                Tunisia Golf Federation
       Lamlash Golf Club                           Media8                                    Orkney Golf Club                      Prestonfield Golf Club Limited                 St Michaels Golf Club             Turnhouse Golf Club ltd
   Langland Bay Golf Club                    Melrose Golf Club                               Oundle Golf Club                     Prestwick St Cuthbert Golf Club                 Stackstown Golf Club             Uganda Ladies Golf Union
      Langlands Golf Club                     Melville Golf Club                            Panmure Golf Club                         Pyle and Kenfig Golf Club                      Stirling Golf Club                UK Golf Federation
        Leeds Golf Design                     Millport Golf Club                              Parc Golf Club                                Radyr Golf Club               Stoke by Navland Hotel, Golf and Spa     Ukrainian Golf Federation
         Lenzie Golf Club                 Milnathort Golf Club Ltd                          Peebles Golf Club                         Ranfurly Castle Golf Club                   Stonehaven Golf Club                 Ullapool Golf Club
         Leslie Golf Club                      Minto Golf Club                               Penrith Golf Club                          Ratho Park Golf Club                       Stranraer Golf Club                 University of Ulster
     Letterkenny Golf Club                    Moffat Golf Club                                Performance54                              Ravelston Golf Club                     Strathendrick Golf Club                Uphall Golf Club
     Leven Golfing Society                   Monifieth Golf Club                         Peruvian Golf Federation                         Redditch Golf Club                  Strathlene Buckie Golf Club         Venezuelan Golf Federation
       Liberton Golf Club                   Mortonhall Golf Club                           Peterculter Golf Club                          Renfrew Golf Club                    Strathpeffer Spa Golf Club                 VisitScotland
Liechtenstein Golf Association              Muckhart Golf Club                             Peterhead Golf Club              Renfrewshire Ladies County Golf Association            Strathtay Golf Club                     Wales Golf
       Lincoln Golf Centre                  Muir of Ord Golf Club                             PGA of Nigeria                             Rothesay Golf Club                       Sunshine Ladies Tour              Walton Heath Golf Club
      Linlithgow Golf Club                 Murcar Links Golf Club                            PGA of Australia                Royal Burgess Golfing Society of Edinburgh          Swansea Bay Golf Club               West Kilbride Golf Club
  Lithuanian Golf Federation                Murrayshall Golf Club                            PGA of Belgium                           Royal Dornoch Golf Club                    Swanston Golf Club Ltd              West Lothian Golf Club
      Littlestone Golf Club                Musselburgh Golf Club                               PGA of GB&I                          Royal Musselburgh Golf Club                 Swedish Golf Federation                 Westhill Golf Club
       Llanishen Golf Club                    Muthill Golf Club                               PGA of Holland                         Royal Porthcawl Golf Club                   Swiss Golf Association                Westray Golf Club
    Lochgilphead Golf Club                 Nairn Dunbar Golf Club                              PGA of Italy                            Royal Portrush Golf Club                           Syngenta               Wigtown & Bladnoch Golf Club
     Lochmaben Golf Club                       Nairn Golf Club                             PGA of South Africa                     Royal Spanish Golf Federation              Tadmarton Heath Golf Club          Wigtownshire County Golf Club
      Lockerbie Golf Club                 Namibia Golf Federation                             PGA of Ukraine                            Royal Troon Golf Club                        Tarland Golf Club               Williamwood Golf Club
     Long Sutton Golf Club       National Golf Association of the Philippines                    PGA Tour                                   Saline Golf Club                            TaylorMade                      Wishaw Golf Club
     Longniddry Golf Club                 New Cummock Golf Club                                     PING                                 Scotscraig Golf Club                  The Bishopbriggs Golf Club               Women and Golf
       Longside Golf Club                 New Galloway Golf Club                    Pitreavie (Dunfermline) Golf Club                        Scottish Golf                     The Gog Magog Golf Club            World Deaf Golf Federation
             love.golf                     New Zealand Golf Club                                 Players 1st                               Selkirk Golf Club                       The Heath Golf Club                 Zambia Golf Union
     Lumphanan Golf Club                    Newbattle Golf Club                           Pleasington Golf Club                           Shetland Golf Club                   The Musselburgh Golf Club           Zambia Ladies Golf Union
         Lundin Golf Club                  Newmachar Golf Club                               Polish Golf Union                       Singapore Golf Association             The Royal and Ancient Golf Club       Zimbabwe Golf Association
        Lybster Golf Club                  Newtonmore Golf Club                      Polish Ladies Golf Association                    Slovak Golf Association                         of St Andrews
Toolkit                                                                                                                                            Toolkit

     CUSTOMER EXPERIENCE.                                                                                                                               CLUB MANAGEMENT.
                                                                                                                                                        Clubs with greater equal gender representation at committee or board level are more likely to (whether consciously or not) develop a
                                                                                                                                                        culture in which female participation is encouraged more successfully. Consider the following as a goal within your #FOREeveryone
                                                                                                                                                        activity to see the greatest success.

                                                                                                                                                                                        AIM FOR             Clubs which have an equal gender split in decision-making positions have a greater
                                                                                                                                                                                       50/50 SPLIT          chance of understanding the preferences of a wider membership and guest demographic.

                                                                                                                                                                                     INVOLVE MALE           Often, female club matters are reserved for the female members or Lady Captain. To drive
                                                                                                                                                                                     MEMBERS AND            real change in club mentality and culture, it is important to find ways of involving the male
                                                                                                                                                                                       OFFICIALS            membership and club officials.
     BE FLEXIBLE                                    BE SOCIAL                                      FACILITY IMPROVEMENTS
     Those new to golf are unlikely to understand   Among the benefits of joining a golf club,     We know that when families seek leisure
     its quirks, and women in particular prize      women tend to list the opportunity to          activities, they consider the quality and                                                                Consider establishing a ‘Women and Girls’ working group with as wide a cross-section of
                                                                                                                                                                                        WORKING
     flexibility. Consider if your club could       socialise highest. We also know the social     variety of facilities. Priority parking, provision                                                       members and club officials as possible to develop a cohesive strategy for attracting and
                                                                                                                                                                                         GROUP              retaining more women and girls.
     become more flexible when it comes to          aspects of golf to rank highly among girls.    of a creche, play areas within sight of parents,
     dress codes, gender-specific playing times,    Create an atmosphere which promotes            family-based classes or classes for mums
     no phones in the clubhouse, fee structures     friendship and inclusivity over competition,   and guardians which run alongside junior
     and members-only areas.                        and involve current members in activity        classes, and even simple improvements like                                                               A consistent and co-ordinated drive towards gender balance cannot occur without
                                                    involving beginners wherever possible.         better maintained changing rooms,                                                 BUILD A TEAM           volunteers to sustain the club’s mission. Plan for illness, holidays and volunteer apathy by
                                                                                                   are important factors.                                                           OF VOLUNTEERS           continually integrating more individuals. Your national association can provide advice on
                                                                                                                                                                                                            volunteering and training.

                                                                                                                                                                                                            Effective marketing will increase the impact of your work to increase female participation.
                                                                                                                                                                                       MARKETING            Those responsible for your club marketing should be aware of key diary dates and events,
                                                                                                                                                                                                            and incorporate this into your club’s story-telling. See pages 37-43 for further marketing advice.

28                                                                                                                                                                                                                                                                                                               29
Toolkit                                                                                                                                                                                                                                                                                                                                                                                      Toolkit

     CLUB ENVIRONMENT RESOURCES.
     Click on the download links below to access resources which will allow you to consider club culture and environment.
                                                                                                                                                                                                                                                                                                                                                                                                         PARTICIPATION
                                                                                                                                                                                                                                                                                                                                                                                                         PROGRAMME.
                       S.W.O.T. Analysis                                                                                                Member Questionnaire                                                                                                                                                        Volunteer Recruitment Assets

                                                                                                                                              SAMPLE
                               SWOT ANALYSIS
                              The following document has been designed to help individual golf clubs assess
                                                                                                                                              MEMBER
                                                                                                                                              QUESTIONNAIRE
                                                                                                                                                                                                                                                                                                                           BE A LEADER
                                                                                                                                                                                                                                                                                                                           IN THE
                              their performance around gender balance and inclusivity – the process should
                              be carried out as follows:
                               • Add all relevant Strengths (S), Weaknesses (W), Opportunities (O) and Threats (T)
                               • Study each section to ascertain those areas at the club that can be improved
                               • Discuss internally the best ways to combat these areas and create a plan

                                                                                                                                                                                                                                                                                                                           CLUBHOUSE
                               • Agree the commitments that will drive positive change within your club
                               • Share these with The R&A to finalise your status as a Women in Golf Charter signatory
                               • Make these commitments official as a Women in Golf Charter Signatory

                                                      STRENGTHS:

                                                      WEAKNESSES:                                                                             Member questionnaires are an invaluable tool in helping                               You will see below different examples of questions you might want to consider
                                                                                                                                                                                                                                    asking your club members, which will help you understand your strengths and
                                                                                                                                              to understand the reasons and motivations for members
                                                                                                                                                                                                                                    potential areas of improvement.
                                                                                                                                              joining, playing, and leaving a club, and allows strengths
                                                                                                                                              and weaknesses to be identified. It will enable you to make                           Please note that not all sections may be appropriate for your club, and you
                                                                                                                                              positive improvements, as you look to roll out your                                   may want to alternate questions/sections at different times throughout
                                                                                                                                                                                                                                    the year.
                                                                                                                                              #FOREeveryone campaign.
                                                                                                                                                                                                                                    We recommend using satisfaction scales of either 1-10 or agree / neutral /
                                                                                                                                              Questionnaires can be sent out to your members in the following formats:              disagree where appropriate, making sure that you are consistent throughout
                                                                                                                                               • SurveyMonkey                                                                       the questionnaire.
                                                      OPPORTUNITIES:                                                                           • Word Document emailed to your membership database

                                                                                                                                              HAVE YOUR SAY FORE
                                                                                                                                              YOUR GOLF CLUB
                                                      THREATS:                                                                                It’s time to have your say. Our members are important to us and so we would love to hear your feedback in order to help
                                                                                                                                              the club improve and move forwards ‘FORE’ the future of the game.

                                                                                                                                                                      BACKGROUND INFORMATION
                                                                                                                                                                      1. How old are you?
                                                                                                                                                                            18 - 24           25 - 34             35 - 44              45 - 54            55 - 64          65 & Over

                                                                                                                                                                      2. Are you
                                                                                                                                                                                 Male                       Female                          Other                   Prefer not to say

                                                                                                                                                                      3. How long have you been a member?
                                                                                                                                                                           Less than a year                1 - 5 Years                   5 - 10 Years                  10+ Years

                                                                                                                         SUPPORTED BY
                                                                                                                                                                      4. What were your main reasons for joining the club specifically? (Tick all that apply)                                                                                                                       SUPPORTED BY
                                                                                                                                                                                 Quality of golf course                                Club environment i.e. friendliness                                                 This club needs volunteers to help it meet its Women in
                             To find out more about the #FOREeveryone                                                                                                                                                                                                                                                     Golf Charter commitments. Speak to the Club Manager
                                                                                                                                                                                 Socialise / meet new friends                          Affordability
                             campaign or the Women in Golf Charter, visit:                                                                                                                                                                                                                                                to find out how you can be part of this journey.
                                                                                                                                                                                 Friends / family are members                          Location
                             RandA.org/FOREeveryone                                                                                                                                                                                                                                                                       RandA.org/FOREeveryone
                                                                                                                                                                                 Business                                              Membership Flexibility

                                                                                                                                                                                 Other (if other, please state)

                                                                 DOWNLOAD NOW                                                                                                             DOWNLOAD NOW
                                                                                                                                                                      5. Do you have playing partners in with whom you regularly play? (Tick one option)
                                                                                                                                                                                                Yes                No, but used to have                     No
                                                                                                                                                                                                                                                                                                                                                           DOWNLOAD NOW
                                                                                                                                                                      6. How often do you play golf in-season? (April to September)
                                                                                                                                                                                      Less than once a week         1 - 2 times a week           More than twice a week

                       Suggested use: This template can be                                                                              Suggested use: A questionnaire for                                                                                                                                          Suggested use: To recruit a team
                                                                                                                                                                      7. How often do you play golf in the off-season? (October-March)
                                                                                                                                                                                      Less than once a week         1 - 2 times a week           More than twice a week

                       used to conduct your S.W.O.T. analysis                                                                           current members in order to understand                                                                                                                                      of volunteers
                                                                                                                                                                      8. How many years have you played golf in total?
                                                                                                                                                                        Less than a year          1 - 3 Years            4 - 10 Years             11 - 20 Years         Over 20 Years

                       prior to making any formal changes                                                                               more about your strengths 		  OVERALL EXPERIENCE
                                                                                                                                                                      Based on your overall experience with [club] please state:

                                                                                                                                        and weaknesses
                                                                                                                                                                      9. How likely is it that you would recommend with the club to friends, family or colleagues?
                                                                                                                                                                      [scale 1-10, 1 = extremely unlikely, 10 = extremely likely]
                                                                                                                                                                           1                                                                                                       10

                                                                                                                                                                      10. How likely is it that you will still be a member in two years?
                                                                                                                                                                      [scale 1-10, 1 = extremely unlikely, 10 = extremely likely]
                                                                                                                                                                           1                                                                                                       10

                                                                                                                                                                      11. What is the reason you do not expect to be a member in two years? (Tick all that apply)
                                                                                                                                                                                 Due to my age                                         Due to lack of time

                                                                                                                                                                                 Due to my health                                      Due to membership prices

                                                                                                                                                                                 Due to the club culture                               Due to relocation

                                                                                                                                                                                 Other: (please state)

                                                                                                                                                                      CLUB ENVIRONMENT EXPERIENCE
                                                                                                                                                                      Please indicate how much you agree or disagree with the following statements:

                                                                                                                                                                      12. The golf club is welcoming to all members and visitors
                                                                                                                                                                      [scale 1-10, 1 = strongly disagree, 10 = strongly agree]
                                                                                                                                                                           1                                                                                                       10

                                                                                                                                                                      If disagree or strongly disagree, please explain:

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                                                                                                                                                                      13. The bar / restaurant staff are well informed on club matters
                                                                                                                                                                      [scale 1-10, 1 = strongly disagree, 10 = strongly agree]
                                                                                                                                                                           1                                                                                                       10

                                                                                                                                                                      If disagree or strongly disagree, please explain:
Toolkit                                                                                                                                                          Toolkit

     COACHING AND PARTICIPATION.
     Creating opportunities for women and girls to learn in bespoke scenarios has proven to be a successful way to first experience the sport.
     Creating a strategy which carefully plots out golfers’ first steps on the participation pathway as part of your #FOREeveryone activity
     could result in lifelong love for the sport.

     TASTER SESSIONS                        OPEN DAYS                            MARKETABLE EVENTS                       MEET & GREET                         FUN, FIRST AND                   INTRODUCTORY                     APRÈS GOLF                       ENCOURAGE                      BUDDY PROGRAMME
     Schedule and market opportunities      Open Days allow the community        Being creative in establishing events   As you raise awareness, interested   FOREMOST                         MEMBERSHIP                                                        REFERRALS
     for women and girls to try golf in a   to see you as a welcoming and        for beginners could generate greater    parties may require further 		       Any new golfer’s first           Committing to a full             For some new participants,       Those already connected        For those who do take the
     free of charge and accessible way.     accessible facility. Give free       interest than traditional coaching.     encouragement before enquiring.      experience of the sport should   membership can be difficult      time spent off the golf course   to the club (members,          first step on your participation
     Taster sessions can attract a new      access to club facilities and        Consider how promoting Mother/          Promoting the opportunity for        encourage them to have fun,      for beginners taking             is as important as time on it.   parents, siblings, partners)   pathway, integration into club
     audience without asking them to        schedule fun golf and non-golf       Father & Daughter coaching, ‘Nine       guests to come along to a regular    first and foremost. Neither      first steps in golf. Providing   As well as coaching sessions,    should be your first port of   life could be key. Speak to
     commit from the offset.                activities. Open days for schools    and Wine’ occasions, 5-Day Crash        ‘Meet and Greet’ may provide         children nor adults who have     options, such as introductory    think about how you can          call to generate interest in   your members about
                                            can be arranged with Active          Courses or Summer Camps may             impetus to find out more.            yet to develop the dexterity     memberships, can reduce          introduce your guests to         introductory sessions. Not     establishing a buddy system.
                                            Schools Co-Ordinators.               appear more appealing.                                                       to succeed at golf enjoy over    the perceived financial risk.    the club by providing post-      only is this direct form of
                                                                                 See page 43 or assets to help                                                exposure to its technical        Creating a reduced cost          coaching refreshments or         marketing cost effective, it
                                                                                 market taster sessions, open days                                            aspects.                         option over a longer period      social activities.               allows you to speak to an
                                                                                 and other events.                                                                                             will allow the member to                                          audience already aware of
                                                                                                                                                                                               better integrate.                                                 your product.

32                                                                                                                                                                                                                                                                                                                                 33
Toolkit                                                                                                                                                 Toolkit

     COMMUNITY ENGAGEMENT.                                                                                                                                   PARTICIPATION RESOURCES.
     Making links with local community groups is a great way to target a large number of potential participants at the same time.                            Click on the download links below to access resources which will allow you to build a participation pathway.
     Speaking to and getting involved in the community will raise the profile of the club and put you in mind for future visits and
     potential enquiries about participation.
                                                                                                                                                                               Build Your
                                 KNOWN                                                                                                                                         Participation Programme                                                                                                                                                                                                                                             Buddy Programme                                                                                    Member Referrals
                                                    Creating relationships with local groups could be a direct route to attract new female members.
                               COMMUNITY            Communicate to the local offices of charities your club may have raised money for, ask members
                               GROUPS AND           if they have contact with community groups and speak to large employers in the area.                                                 WORKING
                                                                                                                                                                                                                                                                                                                                                                                                                                                                YOUR
                                                                                                                                                                                                                                                                                                                                                                                                                                                                PERFECT
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   A GAME
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   #FOREeveryone
                                CHARITIES                                                                                                                                                #FOREeveryone
                                                                                                                                                                                         How to build your women and girls golf participation programme
                                                                                                                                                                                                                                                                                                                                                                                                                                                                PARTNER
                                                                                                                                                                                            STAGE 1                          STAGE 2                           STAGE 3                         STAGE 4                           STAGE 5                       STAGE 6                       STAGE 7                        STAGE 8

                                                                                                                                                                                         SET THE                      STRUCTURE YOUR                      PLAN A TASTER               COMMUNICATE THE                      DELIVERY OF THE              DELIVERY OF THE                TRANSITION OF                      REVIEW
                                                                                                                                                                                       FOUNDATIONS                      PROGRAMME                            SESSION                    OPPORTUNITY                        TASTER SESSION                PROGRAMME                      PARTICIPANTS                   THE PROGRESS

                                                    Are there events in the local area which drive high footfall? If so, can your club or facility be rep-
                                COMMUNITY
                                                                                                                                                                                   • Communicate your plans          • Establish your key dates,      • Agree how and where to        • Encourage members to             • Ensure clear signage       • Focus on fun over           • Organise on-course            • Conduct an end of
                                                                                                                                                                                     with relevant club officials,     milestones and objectives        market the taster session       tell their family, friends and     and meet and greet           technique                     playing opportunities for       programme questionnaire
                                                                                                                                                                                     get their backing and agree                                        and wider programme             contacts from work, leisure        all participants                                           those ready with volunteers
                                                                                                                                                                                                                     • Work with your PGA                                                                                                             • Integrate participants                                      • Discuss learnings with the
                                                                                                                                                                                     trial membership package                                                                           facilities or children’s
                                                                                                                                                                                                                       Professional and Regional      • Ensure the club is prepared                                      • Provide refreshments and     in club culture as much     • End of scheme social            volunteer team and begin
                                                                                                                                                                                                                                                                                        schools
                                                                                                                                                                                   • Identify and recruit              Development Officers to          to receive enquiries and                                           access to all clubhouse      as possible (introduce to     activity for participants       planning for the next
                                                                                                                                                                                     volunteers to support your        construct an entertaining        all staff are aware of your   • Promote across club social         facilities – consider a      members, invite to use                                        programme round
                                                                                                                                                                                                                                                                                                                                                                                    • Establish a buddy scheme
                                                                                                                                                                                     mission. Assign roles and         6 to 12-week programme           plan                            channels and consider              clubhouse tour!              clubhouse, promote club

                                                    resented? Exhibiting at annual fetes, coffee mornings, bake sales or any other occasions could
                                                                                                                                                                                                                                                                                                                                                                                      with club members
                                                                                                                                                                                     responsibilities.                 to follow an introductory                                        targeted social media                                           social events)
                                                                                                                                                                                                                                                      • Construct a participant                                          • Document the experience
                                                                                                                                                                                                                       FOC taster session                                               advertising                                                                                 • Offer continuation
                                                                                                                                                                                   • Confirm a suitable date for                                        register and introductory                                          through images and video   • Communicate regularly
                                                                                                                                                                                                                                                                                                                                                                                      lessons and trial
                                                                                                                                                                                     an initial taster session       • Organise the necessary           questionnaire                 • Consider direct commu-             for future promotions        to the group via email or
                                                                                                                                                                                                                                                                                                                                                                                      memberships
                                                                                                                                                                                                                       equipment                                                        nications, such as posters                                      messaging groups

                                OCCASIONS
                                                                                                                                                                                                                                                                                                                         • Fully communicate
                                                                                                                                                                                                                                                                                        or flyers, to be shared with
                                                                                                                                                                                                                                                                                                                           details of follow-on
                                                                                                                                                                                                                                                                                        local businesses or a leaf-
                                                                                                                                                                                                                                                                                                                           6-12-week programme
                                                                                                                                                                                                                                                                                        letting campaign
                                                                                                                                                                                                                                                                                                                           and conduct sign-up
                                                                                                                                                                                                                                                                                      • Speak to the local press

                                                    put you in front of interested individuals.
                                                                                                                                                                                                                                                                                        about the events being
                                                                                                                                                                                                                                                                                        scheduled

                                                                                                                                                                                                                                                                                                                                                                                                                                 SUPPORTED BY

                                                                                                                                                                                         To find out more about the #FOREeveryone campaign
                                                                                                                                                                                         or the Women in Golf Charter, visit:

                                                                                                                                                                                                                                                                      DOWNLOAD NOW                                                                                                                                                                                               DOWNLOAD NOW                                                                                         DOWNLOAD NOW
                                                                                                                                                                                                                                                                                                                                                                                                                                                               This club is looking for buddies to ensure a great start for new        SUPPORTED BY               Do you know a woman or girl who might want to give golf a try?                                   SUPPORTED BY
                                                                                                                                                                                         RandA.org/FOREeveryone                                                                                                                                                                                                                                                members and a warm welcome for golfers interested in joining.                                      We’re hosting a series of taster events at the golf club that could
                                                                                                                                                                                                                                                                                                                                                                                                                                                               Speak to the Club Manager to find our how you can be part of                                       be their perfect introduction to the game. Speak to the Club
                                                                                                                                                                                                                                                                                                                                                                                                                                                               our Buddy Programme.                                                                               Manager or PGA Professional to find out more.
                                                                                                                                                                                                                                                                                                                                                                                                                                                               RandA.org/FOREeveryone                                                                             RandA.org/FOREeveryone

                                                    Find out how golf could be incorporated into the curriculum with your help. Your Active Schools
                                 SCHOOLS            Co-Ordinator can offer advice, which could generate a pathway for young girls which starts in                              Suggested use: This step-by-step                                                                                                                                                                                                                                    Suggested use: Recruit individuals for                                                             Suggested use: These assets will
                                                    primary school. Teachers may also become interested.                                                                       guide will help you to build your                                                                                                                                                                                                                                   your buddy programme                                                                               allow you to achieve referrals from
                                                                                                                                                                               participation programme                                                                                                                                                                                                                                                                                                                                                your membership

                                                                                                                                                                               Taster Sessions                                                                                                                                                                                                                                                     Open Days                                                                                          Other Events
                                  VISITING          You may have groups which use your club for meetings. Advise them of your taster sessions or
                                  GROUPS            coaching programme and consider creating offers to encourage them to participate.                                                                                                              GOLF: FORE                                                                                                                                                                                                   GOLF: FORE                                                                                         GOLF: FORE
                                                                                                                                                                                                                                                   THE FUN                                                                                                                                                                                                      FUN AND                                                                                            THE FUN OF IT
                                                                                                                                                                                                                                                   OF IT                                                                                                                                                                                                        FRIENDSHIPS
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Want to try golf for the first time, or maybe you’re looking to get back in the swing? As a Signatory
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   of the Women in Golf Charter, we’re introducing more women and girls than ever to golf. Join us!

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           DATE          TEE TIMES:         CONTACT
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   EVENT NAME                                                                           CLUB PROFESSIONAL
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Short description of the event, to explain       SATURDAY 14TH
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        08:00 - 10:30    email@golfclub.com
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   the format and scoring.                           NOVEMBER                               07123456789

                                                    It’s no secret that business is best done on the golf course, so why not try to make connections
                               THE BUSINESS
                                                    with local business institutions. Major employers and local Chambers of Commerce could be
                                COMMUNITY           looking for a setting to host their next meeting.

                                                                                                                                                                                                                                                                      DOWNLOAD NOW                                                                                                                                                                                               DOWNLOAD NOW                                                                                         DOWNLOAD NOW
                                                                                                                                                                                                                                                   Ever wanted to give golf a go, but didn’t know how?                                                                                                                                                         Interested in joining a golf club but not sure if it’s for you? We’re                              The Women in Golf Charter is helping to
                                                                                                                                                                                                                                                   Sign up for a free taster session at your local club                                                                                                                                                        hosting an open day to show you everything we have to offer,                                       create a more inclusive culture in our sport.
                                                                                                                                                                                                                                                   and find out if this is the game ‘FORE’ you.                                                                                                                                                                so why not come down and see what membership is all about.                                         Be part of the change.

                                                    Take to the internet to research which groups are active in your area. There may be organisations
                               EMBRACE THE
                                                    with a high number of female employees or users: mothers and toddlers, sports clubs, dance clubs,
                                UNKNOWN             Girl Guides, universities and colleges, Women’s Institutes, dieting organisations, church groups, etc.
                                                                                                                                                                               Suggested use: Access assets that                                                                                                                                                                                                                                   Suggested use: Click on the image                                                                  Suggested use: Be creative with the
                                                                                                                                                                               will help you promote an all-important                                                                                                                                                                                                                              above to access assets to promote an                                                               delivery of your event programme using
                                                                                                                                                                               taster session                                                                                                                                                                                                                                                      Open Days                                                                                          these materials

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