FMM Institute 2021 Training Calendar - Sabah Branch - Federation of ...
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FMM Institute
Sabah Branch
2021
Training
Calendar
A Guide to Professional DevelopmentFMM’s Vision
Making Malaysian industries globally competitive
FMM Institute’s Vision
To be the leading organisation in providing a comprehensive range of
training programmes and advanced learning opportunities with
educational excellence in industry practices and technology in
tandem with the nation’s surge towards developed nation status
Our Quality Policy
Total commitment to service excellence and qualityContents
Contents 1
FMM Institute Profile 3
FMM Institute – Network 4
Training Scheme 5
Customised In-House Programmes 6
Monthly Training Programmes 8
1. Management, Personal Development, Supervisory & Clerical Skills
1.1 Effective Communication Skills at the Workplace 10
1.2 Effective Supervisory Management Skills 11
1.3 Program Pembangunan Pekeranian 11
1.4 Sharpen Your Negotiation and Influencing Skills for Business Success 12
1.5 Sikap Kerja Positif dan Motivasi Diri 13
2. Human Resource
2.1 Important Skills for HR 14
2.2 Managing Absenteeism, Motivating & Effective Counseling Skills 14
3. Financial Management
3.1 Accounting Skills for Account Clerks & Assistants 15
3.2 Finance for Non-Financial Managers and Executives 15
4. Productions, Operations and Logistics
4.1 Effective Inventory Control: Balancing Cost and Operations Efficiency 16
4.2 Effective Logistics & Supply Chain Management 16
4.3 Effective Warehouse & Inventory Management 17
4.4 Operasi Stor dan Gudang 17
4.5 Pengiraan dan Penilaian Stok 18
4.6 Perancangan dan Pengawalan Inventori 18
5. Customer Service, Sales and Marketing
5.1 Customer Relationship Retention 19
5.2 Frontline Customer Service and Telephone Techniques 19
5.3 Handling Customer Complaints 20
1Contents
6. Quality Systems and Productivity Improvement
6.1 5S Housekeeping 21
6.2 Good Manufacturing Practices (GMP) & HACCP Awareness 21
6.3 ISO 9001:2015 QMS Internal Auditor 22
6.4 ISO 37001:2016 Anti-Bribery Management System 22
6.5 ISO 45001 Occupational Health and Safety Management System 23
7. Industrial Safety and Environmental Management
7.1 Chemical Safety & CLASS Regulations 2013 24
7.2 Confined Space Awareness 25
7.3 Food Safety: MS 1480:2019 26
7.4 Hazard Identification, Risk Assessment & Risk Control 26
7.5 Noise Monitoring and Awareness 27
7.6 Occupational First Aid Skills & CPR 27
7.7 Ergonomics Risk Assessment at the Workplace 28
7.8 Safe Forklift Driving Skills 29
7.9 Scheduled Waste Management 29
8. Engineering, Maintenance and Technical
8.1 Cost Reduction Techniques for Maintenance 30
8.2 Maintenance Cost Control & Reduction and Energy Saving 31
8.3 Technical Troubleshooting and Decision-Making for Maintenance 31
9. FMM Certificate Programmes
9.1 OSH- Coordinator 32
9.2 Certificate in Safety & Health Officer 32
9.3 Certificate in Boilerman (Engine Driver Steam) 33
9.4 Certificate in Steam Engineer 33
9.5 Certificate in Human Resource 34
9.6 Certificate in Industrial Relations Management and Practices in Malaysia 34
9.7 Certificate in Logistics and Supply Chain Management 35
9.8 Certificate in Warehouse Management 35
9.9 Certificate in Procurement and Inventory Management 36
9.10 Sijil Pengurusan Stor dan Gudang 36
Registration Form 37
Sabah State Public Holidays for 2021 38
Location Map 2
39FMM Institute Profile
FMM Institute was incorporated as a separate company of the Federation of Malaysian
Manufacturers (FMM) on January 12, 1999. This effort was specifically to expand and
focus on its training functions, in line with the objectives of FMM to develop the potentials
and enhance the skills of personnel at every level in the industry. This will create a pool
of manpower trained in all aspects of industrial skills and management capabilities to
face the challenges as the country moves into the status of an industrialized nation.
FMM Institute Sabah Branch was set up with the prime objective to meet and match the
training demand and to provide adequate knowledge of industrial skills and
management techniques for the industry. Dedicated to provide the best in training and
continuous education, FMM Institute aims to be the ultimate one-stop training centre for
the manufacturing industry.
FMM Institute offers a wide range of functional training programmes to cater to the
diverse needs of the manufacturing and services sectors. Continuing professional
educational provides the opportunity for the working personnel to gain the necessary
qualifications to upgrade themselves both professionally as well as for self-development.
This opportunity is made possible through FMM Institute’s Certificates, Public and In-house
programmes in selected areas of industrial and managerial skills.
FMM Institute’s programmes could also be specially customized to meet the training
needs of specific industries and conducted on in-house basis. Programme outlines and
objectives are discussed with the companies and trainers will be selected to develop
the programme accordingly. All in-house programmes are packaged to be cost
effective for companies with no compromise on the quality of the programmes and the
desired result.
FMM Institute considers various factors such as inputs from the industry and engagements
with training experts and consultants from relevant areas to deliver programmes of high
degree of flexibility in terms of duration, learning and teaching resources and venues. In
addition, FMM Institute constantly evaluates the performances of its trainers and ensures
that they keep abreast with the latest information and knowledge.
3FMM Institute – Network
Sabah Branch
No. 143, 1st Floor, Block Q
Lorong Plaza Permai 1, Alamesra Plaza Permai
88400 Kota Kinabalu, Sabah
Tel: 088-447 580 Fax: 088-447 570
Email: fmmsabah@fmm.org.my
Website: www.fmm.org.my
Head Office Selangor & Kuala Lumpur Branch
Wisma FMM, No 3, Persiaran Dagang, PJU 9 No 8A, Jalan Pensyarah U1/28,
Bandar Sri Damansara Hicom Glenmarie Industrial Park,
52200 Kuala Lumpur 40150 Shah Alam, Selangor Darul Ehsan
Tel: 03-62867200 Tel: 03-5569 2950/4471/4171
Fax: 03-62776712 Fax: 03-5569 2576
E-mail: training@fmm.org.my Email: fmmselangor@fmm.org.my
Contact Person: Ms Ong Li Choo
Kedah/Perlis Branch Johor Branch
No 2, Lorong BLM 1/4 No 1 & 3, Jalan Kencana Mas 1/1
Bandar Laguna Merbok Tebrau Business Park, Kawasan Perindustrian
08000 Sungai Petani, Kedah Tebrau III
Tel: 04-4403273/628 81100 Johor Bahru, Johor Darul Takzim
Fax: 04-4426876 Tel: 07-3577613
E-mail: fmmkedahperlis@fmm.org.my Fax: 07-3577617/7618
Contact Person: Pn Meeza Hassan E-mail: fmmjohor@fmm.org.my
Contact Person: Ms Jessica Chu
Penang Branch Eastern Branch
2767 Mukim 1, Lebuh Tenggiri 2 (Pahang, Kelantan & Terengganu)
Bandar Seberang Jaya B-8014, 2nd Floor, Sri Kuantan Square, Jalan Telok
13700 Prai, Penang Sisek
Tel: 04-3992057/4901/7805 25000 Kuantan, Pahang Darul Makmur
Fax: 04-3994863 Tel: 09-5156858/6857
E-mail: fmmpenang@fmm.org.my Fax: 09-5156855
Contact Person: Mr Yeoh Ooi Huat E-mail: fmmeastern@fmm.org.my
Contact Person: Pn Nurul Hanis
Perak Branch Sarawak Branch
No 1, Lorong Raja Di Hilir Level 5 (South), Wisma STA,
(Off Jalan Raja Di Hilir) 26, Jalan Datuk Abang Abdul Rahim
30350 Ipoh, Perak Darul Ridzuan 93450 Kuching, Sarawak
Tel: 05-5488660/550/770 Tel: 082-332784/2787
Fax: 05-5488221/331 Fax: 082-332785
E-mail: fmmperak@fmm.org.my E-mail: fmmsarawak@fmm.org.my
Contact Person: Mr Mahinder Singh Contact Person: Ms Beatrice ak Olivia Kada
Negeri Sembilan Branch Malacca Branch
No 123, Jalan S2 D31, City Centre D3-4, Plaza Jayamuda, Jalan Pelanduk Putih
Seremban 2, 70300 Seremban (Off Jalan Ong Kim Wee)
Negeri Sembilan Darul Khusus 75300 Melaka
Tel: 06-6031616/26/27 Tel: 06-2831639/2812827
Fax: 06-6031628 Fax: 06-2838090
E-mail: fmmnsembilan@fmm.org.my E-mail: fmmmalacca@fmm.org.my
Contact Person: Pn Aliza Ahmad Contact Person: Ms Chloe Leong
4Training Schemes
Human Resource Development Fund (HRDF)
Employers who are registered with Pembangunan Sumber Manusia Berhad
(PSMB) are eligible for training grants through the various schemes available
under the HRDF. The schemes are as follows:
➢ SBL Scheme
Employers can claim for reimbursement from HRDF upon completion of
programme. However, approval from PSMB is required prior to
commencement of programme by completing the SBL online application form.
Training grants can be considered for all types of training programmes (both
in-house and external) for the retraining and skills upgrading of employees
relevant to the needs of employers.
needs of employers.
➢ SBL-KHAS Scheme
FMM Institute will claim the course fee directly from the employer’s account
with HRDF. However, approval from PSMB is required prior to commencement
of programme by completing the SBL-KHAS online application form. Employers
must submit Form PSMB/SBL-KHAS/T2/09 to FMM Institute prior to
commencement of programme.
5Customised In-House Programmes
FMM Institute offers training courses to be conducted at your premise on dates of your choice as
in-house training! This mode of training is cost effective and can be customized to meet your
training objectives.
All FMM Institute's training programmes can be offered on in-house basis.
The benefits of in-house training:
Customized to meet objectives
Cost effectiveness
Convenience and flexible scheduling
On site practical session
All programmes are claimable under the SBL scheme from PSMB. Selected programmes can
be offered under the SBL-KHAS scheme.
Experienced and Highly Qualified Facilitators with Relevant Industry Experience
Our teams of professional facilitators who specialized in their respective fields are highly qualified
with years of experience from manufacturing industries to service sectors.
Popular In-House Programmes:
Industrial Safety and Environmental Management
• Kesihatan & Keselamatan Dalam Pekerjaan (OSHA)
• Occupational First Aid Skills & CPR
• Safe Forklift Driving Skills
• Reach Truck Safety Handling Skills
• Defensive Driving and Vehicle Safety
• Safety Operation and Maintenance of Electrical Installation
• Accident Prevention at the Workplace
• Food Safety: MS 1480:2019 Awareness
• Food Safety: GMP & HACCP Awareness
• Chemical Safety & CLASS Regulations 2013
• Safety in the Use of Chemical
• Emergency Response Plan
• Scheduled Waste Management
Quality & Productivity Improvement
• Bengkel Produktiviti – Pelaksanaan 5S
• Housekeeping Management at The Workplace: 6S
• ISO 9001:2008 QMS Internal Auditor Training
• Awareness ISO 9001:2008 – Internal Auditing Techniques
• MS 1480:2019 Internal Audit Training
Supervisory & Motivations Skills
• Kemahiran Mengurus Kakitangan Berprestasi Rendah
• Kepimpinan Berkesan dan Kemahiran Interpersonal untuk Penyelia
• Motivasi Berkesan Dalam Organisasi
• Motivasi Diri dan Kerjaya Ke Arah Kecemerlangan
• Sikap Kerja Positif
• Team Building
• Kemahiran Penyeliaan yang Berkesan
6Customised In-House Programmes
Engineering & Maintenance
• Certificate in Boilerman
Communication & Clerical Development
• Aplikasi dan Amalan 6S Dalam Pengurusan Rekod & Fail
• Basic English Communication Skills
• Effective Communication Skills at the Workplace
• Kemahiran Pengurusan Masa
• Program Pembangunan Pekeranian
Management & Performance Development
• Developing A Positive Work Attitude
• Essential Management Skills
• Leadership Development Programme
• Pemikiran Kreatif & Inovatif
• Pengukuhan Pasukan
• Pengurusan Emosi dan Stress
• Personal Empowerment and Motivation
• Transformasi Minda Ke Arah Kecemerlangan
• Transformasi Pemikiran dan Sikap Negatif Kepada Positif
• Meningkatkan Prestasi Diri Dan Disiplin Penjawat Awam
• Effective Contracts Management: Tendering to Reward of Contracts
Human Resource
• Effective Disciplinary Management - Misconduct & Domestic Inquiry
• Basic Provision on Employment under the Sabah Labour Ordinance
Productions and Logistics
• Inventory and Store Management
• Pengurusan Stor & Stok Yang Sistematik
• Practical Costing and Cost Control to Maximize Profit
• Strategic Procurement
• Effective Purchasing Management
Sales
• Selling in Tough Time
• Jom Sales!
Specialized Training
• Tree Feller Training
• IMDG Code
7Monthly Training Programme
No. Programmes Date Duration Trainer
January 2021
1 Scheduled Waste Management Jan 14-15 2 days Harman
2 Occupational Frist Aid Skills & CPR Jan 18-19 2 days Dr. Lim
February 2021
1 Food Safety: MS 1480:2019 Feb 22-23 2 days Chandran
Awareness
2 5S Housekeeping Feb 25-26 2 days M Sharuddin
March 2021
1 Safe Forklift Driving Skills Mar 4-5 2 days To be
confirmed
2 Effective Communication Skills at Mar 15-16 2 days Eugene
Workplace
3 Accounting Skills for Account Clerks Mar 22-23 2 days Hamdani
& Assistants
April 2021
1 Operasi Stor dan Gudang Apr 5-6 2 days Siti Zaleha
2 Frontline Customer Service and Apr 8-9 2 days Eugene
Telephone Technique
3 Confined Space Awareness Apr 26-27 2 days Harman
May 2021
1 Finance for Non-Financial Managers May 20-21 2 days Hamdani
& Executive
2 Hazard Identification, Risk May 27-28 2 days Harman
Assessment and Risk Control
June 2021
1 Chemical Safety & CLASS Regulations Jun 10-11 2 days Dr. Lim
2013
2 Sikap Kerja Positif dan Motivasi Diri Jun 14-15 2 days Dr. Jasjit
3 OSH Coordinator Jun 21-23 3 days Panel Trainers
July 2021
1 Noise Monitoring and Awareness Jul 5-6 2 days Dr. Lim
2 Certificate in Boilerman Jul 13-16 4 days Panel Trainers
8Monthly Training Programme
No. Programmes Date Duration Trainer
August 2021
1 Effective Logistics & Supply Chain Aug 12-13 2 days Siti Zaleha
Management
2 ISO 9001:2015 QMS Internal Auditor Aug 18-19 2 days M Sharuddin
3 Important Skills for HR Aug 23-24 2 days Dr. Jasjit
September 2021
1 Sharpen Your Negotiation and Sep 6-7 2 days Rachel Khor
Influencing Skills for Business Success
2 Handling Customers Complaints Sep 20-21 2 days Dr. Jasjit
October 2021
1 Occupational Frist Aid Skills & CPR Oct 7-8 2 days Dr. Lim
2 ISO 37001:2016 Anti-Bribery Oct 21 1 day To be
Management System confirmed
November 2021
1 Managing Absenteeism, Motivating & Nov 11-12 2 days To be
Effective Counseling Skills confirmed
2 Perancangan dan Pengawalan Nov 18-19 2 days Siti Zaleha
Inventori
3 Effective Supervisory Management Nov 22-23 2 days Dr. Jasjit
Skills
December 2021
1 ISO 45001 Occupational Health and Dec 2-3 2 days To be
Safety Management System confirmed
2 Ergonomic Risk Assessment at the Dec 6-7 2 days Dr. Lim
Workplace
3 Program Pembangunan Perkeranian Dec 13-14 2 days To be
confirmed
91. MANAGEMENT, PERSONAL DEVELOPMENT, SUPERVISORY &
CLERICAL SKILLS
1.1 Effective Communication Skills at the Workplace
Dates: Mar 15-16, 2021 Duration: 2 days
Member Fee: RM750 Non-Member Fee: RM990
Scheme: SBL In-House Training Available
Objectives
Identify communication problems that may be holding you back
Develop skills in asking questions that give you information you need
Learn what your non-verbal message are telling others
Develop skills in listening actively and empathically to others
Enhance your ability to handle difficult situations without being manipulated
Organize information in a clear and concise manner
Implement techniques for varying your vocal tones and body languages
Contents
Module 1: Introduction
▪ The Communication Process What is professional communication
Module 2: Listening
▪ Listening Skills to encourage Listening to understand
Module 3: Speaking
▪ Speaking to be understood Speaking to convince and influence
Module 4: Non-Verbal Communication
▪ What is non-verbal communication?
▪ Gestures and Postures
▪ The Language of Space
▪ Sounds and touch
Module 5: Dynamics of Interaction
▪ Building Rapport
▪ Self-Awareness
Who Should Attend
This course is specially designed for executives, supervisors and clerical staff who are
involved in areas of an organisation.
101. MANAGEMENT, PERSONAL DEVELOPMENT, SUPERVISORY &
CLERICAL SKILLS
1.2 Effective Supervisory Management Skills
Dates: Nov 22-23, 2021 Duration: 2 days
Member Fee: RM750 Non-Member Fee: RM990
Scheme: SBL In-House Training Available
Objectives
Build confidence in leading people, without prejudice, in doing what should be
done and not what they like done
Learn the 2 behavioural skills of leadership and how to use them at the workplace
Understand a paradigm of leading people on the job
Accept each person as individuals and be able to motivate them to perform
progressively better
Supervise performance through managing consequences
Contents
• Responsibilities of Supervision • Supervising Difficult People
• Leadership in Supervision • Supervising & Motivating
• Leadership Behavioral Performance
• Effective Communication Skills
Who Should Attend
Supervisors from all industries
1.3 Program Pembangunan Perkeranian
Dates: Dec 13-14, 2021 Duration: 2 days
Member Fee: RM750 Non-Member Fee: RM990
Scheme: SBL In-House Training Available
Objectives
Understand the administrative role and function of an organisation
Learn the importance of realising the organisation’s mission and objectives through
their daily work
Identify the ways to foster good working relationship, positive work attitude and
effective working habits so as to contribute positively towards the organisation’s
productivity
Acquire excellent work ethics and work culture for personal improvement and
orgnisational development.
Contents
• Peranan dan Fungsi • Komunikasi Berkesan
• Sistem Pejabat • Pengurusan Masa dan Tugasan
• Motivasi • Perkhidmatan Pelanggan
• Perhubungan Kemanusian
Who Should Attend
This course is designed for all levels of clerical staff, secretaries, personal and
administrative assistants.
111. MANAGEMENT, PERSONAL DEVELOPMENT, SUPERVISORY &
CLERICAL SKILLS
1.4 Sharpen Your Negotiation and Influencing Skills for Business
Success
Dates: Sep 6-7, 2021 Duration: 2 days
Member Fee: RM750 Non-Member Fee: RM990
Scheme: SBL In-House Training Available
Objectives
Become a more effective negotiator by developing your "tool kit" of negotiation
tactics and strategies
Learn tactics that work in the real world
Master persuasiveness and influence in negotiation
Establish and build instant rapport with the other party
Ensure you do not lose out in any business dealings
Learn to get what you want without generating bad feelings
Turn objections into business agreements
Evaluate your level of confidence and preparation - always know if the other side
is telling the truth
Find out how to avoid giving away too much
Analyze and improve so as to arrive at win-win negotiating outcomes
Master key negotiation techniques required for business success
Be able to practice tactics to prevent & break deadlocks
Learn some of the key negotiation tactics & strategies that top negotiators
employ in their business dealings
Contents
• Strategic Negotiation - What Is It
• The Power of Persuasion and Influence in Negotiation
• Preparing for A Good Negotiation: Systematic & Focused
• Overcoming Deadlocks & Bluffing
• Raising the Bar: Negotiating Style and Powerful Tactics
• Bargaining & Preparing to Deal – The Heart of Negotiation
• Understanding Human Motivation, Behaviours and Attitude
• Managing Emotions During Negotiation
• The Millionaire Mindset for Negotiation
• Real Life Negotiation Activity
Who Should Attend
All senior managers and anyone who needs to solve their day-to-day work and
business matters
121. MANAGEMENT, PERSONAL DEVELOPMENT, SUPERVISORY &
CLERICAL SKILLS
1.5 Sikap Kerja Positif Dan Motivasi Diri
Dates: Jun 14-15, 2021 Duration: 2 days
Member Fee: RM750 Non-Member Fee: RM990
Scheme: SBL In-House Training Available
Objectives
Mempraktikkan konsep budaya kerja positif dalam organisasi
Mengamalkan prinsip-prinsip komunikasi berasaskan sains perlakuan manusia
Meningkatkan kualiti dan mutu kerja
Merancang dan membentuk rangka tindakan ke arah membina sikap kerja positif
Contents
• Orientasi Minda
• Konsep Positif
• Mengenali Kehendak dan Keperluan Organisasi
• Dorongan Diri Sendiri
• Peranan Hubungan Kemanusiaan
• Membentuk Rangka Tindakan
Who Should Attend
All levels of employee
132. HUMAN RESOURCE
2.1 Important Skills for HR
Dates: Aug 22-23, 2021 Duration: 2 days
Member Fee: RM750 Non-Member Fee: RM990
Scheme: SBL In-House Training Available
Objectives
Convert corporate objectives into human resource management objectives
Develop misconduct procedures
Implement progressive disciplinary actions
Effective recruitment and selection process
Conducting effective interviews
Identify Training needs
Evaluate training effectiveness
Implement effective Performance Management
Develop KRAs and KPIs
Conduct effective counselling sessions
Contents
• Corporate Objectives & Human • Effective Interviewing
Resource Management • Training & Developing Employees
• Managing Human Resources • Performance Management
• Effective Counselling
• Effective Recruitment & Selection
Who Should Attend
Suitable for Human Resource Managers, Department Heads, Human Resource
Executives / Officers, Supervisors
2.2 Managing Absenteeism, Motivating & Effective Counselling Skills
Dates: Nov 11-12, 2021 Duration: 2 days
Member Fee: RM750 Non-Member Fee: RM990
Scheme: SBL In-House Training Available
Objectives
Manage and deal with absenteeism
Develop counselling skills
Use the appropriate counselling strategy & style in different situations
Use effective techniques of motivation
Contents
• How to Control Absenteeism • Counselling Process
• Counselling Skills • Disciplinary Action
• When Should You Counsel? • The Art of Motivation
Who Should Attend
Section Heads, Managers, Executives and Supervisors
143. FINANCIAL MANAGEMENT
3.1 Accounting Skills for Account Clerks & Assistants
Dates: Mar 22-23, 2021 Duration: 2 days
Member Fee: RM750 Non-Member Fee: RM990
Scheme: SBL In-House Training Available
Objectives
Understand the accounting process and its concepts
Improve their efficiency in recording accounting information
Prepare bank reconciliation statement
Communicate more effectively towards management decision making
Understand the importance and determinants of cash flow and working capital
Developing collaboration
Resolving conflict
Contents
Module 1: Why Do People Disagree?
Module 2: Listening to Ourselves
Module 3: Principles of Interaction
Module 4: Listening to Others
Module 5: Resolving Conflict
Module 6: Collaboration Applied
Who Should Attend
Managers, Section Heads, Head of Departments, Executives
3.2 Finance for Non-Financial Managers and Executives
Dates: May 20-21, 2021 Duration: 2 days
Member Fee: RM750 Non-Member Fee: RM990
Scheme: SBL In-House Training Available
Objectives
Acquire the knowledge and learn the working financial, costing and costs
management skills.
To be able to understand and distinguish between the business managers roles
versus the generic perceived roles of the accountant.
To be able to read and interpret financial statements (historical based)
To eradicate tension between the finance department and departments.
To use the skills learned in effective decisions making.
Contents
• Financial Statement
• Business Analysis
• Cash Operating Cycles (Working Capital Management)
• Profit versus Cash
• Cost information for decision making and budgeting
• Investment Appraisal Tools
Who Should Attend
Non-Finance Head of Departments, Managers, Executives, Supervisors
154. PRODUCTIONS, OPERATIONS AND LOGISTICS
4.1 Effective Inventory Control: Balancing Cost and Operations
Efficiency
Dates: To be confirmed Duration: 2 days
Member Fee: RM750 Non-Member Fee: RM990
Scheme: SBL In-House Training Available
Objectives
Understand the accounting process and its concepts
Improve their efficiency in recording accounting information
Prepare bank reconciliation statement
Communicate more effectively towards management decision making
Understand the importance and determinants of cash flow and working capital
Contents
• Introduction to Accounting • Improve Cash Flow Statement
• Adjustments and Profitability
• Balance Sheet • Financial Ratios Analysis
• Profit and Loss Statement • Budgeting
Who Should Attend
Account Clerks & Assistants, Supervisors, Executives and all professionals who are
interested in basic accounting
4.2 Effective Logistics & Supply Chain Management
Dates: Aug 12-13, 2021 Duration: 2 days
Member Fee: RM750 Non-Member Fee: RM990
Scheme: SBL In-House Training Available
Objectives
Understand what logistics and supply chain management are fundamentally about
Appreciate that time is cash
See that movement to the customer is all that adds value
Work with all of the supply chain players pays
Look 'outside of the box'
Apply the 8 Rules for Effective Supply Chain Management
Contents
• Definitions of logistics and Supply Chain Management
• Logistics & SCM models
• Product life cycle and logistics, service capability, gap analysis.
• Inventory management:
• Supply planning & MRP, DRP & JIT concepts
• Transportation, Warehousing
• Procurement & purchasing:
• Integrated Logistics Management
Who Should Attend
Supply, Buying, Purchase, Logistics, Materials and Supply Chain Professionals.
164. PRODUCTIONS, OPERATIONS AND LOGISTICS
4.3 Effective Warehouse & Inventory Management
Dates: To be confirmed Duration: 2 days
Member Fee: RM750 Non-Member Fee: RM990
Scheme: SBL In-House Training Available
Objectives
Understand the functions of warehouse
Manage warehouse operations
Understand inventory position
Understand stock/inventory valuation technique
Apply inventory control & measure inventory performance
Contents
• Warehouse Management • Inventory Analytic
• Warehouse Operations • Inventory Performance & Control
• Inventory Management
Who Should Attend
Warehouse Personnel, Purchasing & Administration Personnel, Logistic & Distribution
Personnel,Personnel
4.4 Operasi Stor dan Gudang
Dates: Apr 5-6, 2021 Duration: 2 days
Member Fee: RM750 Non-Member Fee: RM990
Scheme: SBL In-House Training Available
Objectives
Identify the principles and functions of operating store and warehouse in order to
increase productivity
Identify the responsibilities of the staff members of store and warehouse
management
Apply proper and good practices in the management of store and warehouse
Motivate the staff of stores and warehouse, who play a big role in ensuring the
success of an organisation
Contents
• Stor dan Inventori – Kaitannya dengan Operasi Perniagaan
• Perhubungan Stor dengan Jabatan-jabatan Lain dalam Organisasi Perniagaan
• Pengenalan dan Kodifikasi Barang
• Kawalan Inventori ; Sistem Lokasi Stok
• Prosedur-prosedur dalam Pentadbiran Operasi Stor
• Rekod Stor; Pemeriksaan dan Pengiraan Stok; Perakaunan Inventori
• Keselamatan Kerja dan Harta Benda Stor dan Gudang
Who Should Attend
All officers, supervisors and staff involved in stores, purchasing, warehouse and
even freight activities will also find this programme to be useful and beneficial.
174. PRODUCTIONS, OPERATIONS AND LOGISTICS
4.5 Pengiraan dan Penilaian Stok
Dates: To be confirmed Duration: 2 days
Member Fee: RM750 Non-Member Fee: RM990
Scheme: SBL In-House Training Available
Objectives
Understand the stock value from financial perspective
Apply the systematic approach in conducting stock counting and valuation
Determine value of stock in hand through various valuation methods and
introduce changes to increase stock efficiency
Control and minimise the possible various errors in stock counting and valuation
Contents
• Ketepatan Stok
• Pengiraan Stok
• Penilaian Stok
• Kesilapan Dalam Membuat Pengiraan Stok
Who Should Attend
Warehouse Executive/Officer, Administration Executive/Officer, Purchasing
Executive/Officer, Warehouse supervisor/controller, Storekeeper and Store
Personnel
4.6 Perancangan dan Pengawalan Inventori
Dates: Nov 18-19, 2021 Duration: 2 days
Member Fee: RM750 Non-Member Fee: RM990
Scheme: SBL In-House Training Available
Objectives
Understand the principle of Inventory Planning and Control
Apply a systematic approach in managing stock
Measure inventory performance
Contents
• Konsep; Organisasi
• Klasifikasi Bahan-bahan Keperluan
• Perancangan Inventori
• Menentukan Keperluan Inventori Perancangan Keperluan Bahan
• Maklumat-Maklumat Penting dalam Perlaksanaan MRP
• Konsep dan Amalan JIT
• Mengawal Bahan-bahan Lebihan dan Buangan
Who Should Attend
Executives, Supervisors and Clerks who are directly or indirectly involved in materials
planning and control, inventory and financial control.
185. CUSTOMER SERVICE, SALES & MARKETING
5.1 Customer Relationship Retention
Dates: To be confirmed Duration: 2 days
Member Fee: RM750 Non-Member Fee: RM990
Scheme: SBL In-House Training Available
Objectives
Learn new ways to satisfy customers’ needs and demands
Develop a sense of strong confidence in the way of handling irate customers
Appreciate the meaning of “quality service” • Walking the extra mile for the
customer
Contents
• The Good Team Player • Managing Service Breakdown
• The Service Edge • Customer Care and Email
• Developing a Relationship • Handling Complaints via Letters
Building Plan • Handling Tough Customer
• Offering Value-Added Service • Customer Feedback
Who Should Attend
Sales Directors, Directors of Marketing, Sales Managers and Marketing Managers
5.2 Frontline Customer Service and Telephone Techniques
Dates: Apr 8-9, 2021 Duration: 2 days
Member Fee: RM750 Non-Member Fee: RM990
Scheme: SBL In-House Training Available
Objectives
Instill in customer service professionals the importance of delivering service
excellence
Promote and manage professional customer relationship
Equip the customer service professionals with effective techniques and skills to
provide service beyond expectation
Create a Customer-Driven Culture and make Customer Service Excellence as part
of the organisation culture
Manage and handle customer interactions and relationship
Manage difficult situations
Contents
• Importance of the Customer to the • Creating a Culture of Service
Return on Investment Excellence through Continuous
• Customer Relationship Learning
• Managing Complaints and Difficult • Telephone Skills
Customers
Who Should Attend
Customer Service Representatives, Sales Professionals, Sales and Customer
Service Supervisors and Managers, front line workers and anyone who comes into
contact with customers
195. CUSTOMER SERVICE, SALES & MARKETING
5.3 Handling Customer Complaints
Dates: Sep 20-21, 2021 Duration: 2 days
Member Fee: RM750 Non-Member Fee: RM990
Scheme: SBL In-House Training Available
Objectives
Save money by doing what your customers want and eliminating what they don’t
really care about
Balance customer needs with the reality of your business operations
Create and keep a service gap between you and your competitors
Reduce customer complaints
Spot areas needing immediate improvement
Develop an attitude of surprising and delighting the customers
Use measurement to reward rather than punish
Contents
• Preparing the Organisation
• Developing Customer Focus
• Creating a Strategy for Excellent Service
• Designing a System to Consistently Deliver
• Training and Supporting Our Front-Liners
• Measuring and Implementing an Excellent Customer Service Programme
Who Should Attend
This course is specially designed for those who are at the executive, supervisory and
managerial levels and who are in charge of front-line and support staff in the customer
service, sales and marketing department.
206. QUALITY SYSTEMS AND PRODUCTIVITY IMPROVEMENT
6.1 5S Housekeeping
Dates: Feb 25-26, 2021 Duration: 2 days
Member Fee: RM750 Non-Member Fee: RM990
Scheme: SBL In-House Training Available
Objectives
Explain the origins of 5S methodology
Discuss the benefits of 5S principles
Identify opportunities for improvement using 5S principles
Introduce and embed 5S changes to the workplace for sustained improvement
Contents
• Concept and benefit of 5S
• Seiri: Organisation (Sort out)
• Seiton: Neatness (Systematic arrangement)
• Seiso (inspection & Cleaning)
• Seiketsu: Standardisation (Maintain)
• Shitsuke: Discipline (Good habits)
Who Should Attend
Managers, Executives, Engineers and Supervisors who are responsible to oversee
or carry out improvement at the workplace.
6.2 Good Manufacturing Practices (GMP) & HACCP Awareness
Dates: To be confirmed Duration: 2 days
Member Fee: RM750 Non-Member Fee: RM990
Scheme: SBL In-House Training Available
Objectives
Increase awareness in food safety
Obtain knowledge in the application of food safety principles
Enhance compliance of any necessary food safety and hygiene standards.
Recognize potential food safety issues at the workplace.
Write audit reports in the correct format
Contents
• What is GMP / HACCP?
• The importance of GMP / HACCP in the food industry
• Elements of GMP
• Food Hazards / Contaminants
• Construct and Implement HACCP Plan
Who Should Attend
This course is specially designed for personnel responsible for the food safety
program in Food and Beverage industries.
216. QUALITY SYSTEMS AND PRODUCTIVITY IMPROVEMENT
6.3 ISO 9001:2015 QMS Internal Auditor
Dates: Aug 18-19, 2021 Duration: 2 days
Member Fee: RM750 Non-Member Fee: RM990
Scheme: SBL In-House Training Available
Objectives
Interpret and understand the requirements of Internal Audit (IA) and
Nonconformity reporting in ISO9001:2015 QMS
Understand why audits are required
Understand how to carry out IA
Relate IA findings to nonconformity reporting
Understand how to prepare reports
Practice conducting an audit
Contents
• ISO 9001:2015 Introduction • Introduction to Audits
• ISO 9001:2015 QMS • Theory of Audits
Requirements • Conducting IA
Who Should Attend
ISO 9001 QMS Internal Auditors and those involved in ISO 9001 QMS
Implementation.
6.4 ISO 37001:2016 Anti-Bribery Management System
Dates: Oct 21, 2021 Duration: 1 day
Member Fee: RM750 Non-Member Fee: RM990
Scheme: SBL In-House Training Available
Objectives
Identify the key concepts of bribery
Explain the background, structure and intent of ISO 37001:2016
Interpret the requirements for ‘adequate procedures’ contained within ISO
37001:2016
Explain how anti-bribery management fits into your organization
Demonstrate the business benefits of implementing an effective ABMS
Contents
• Introduction to anti-bribery management systems and ISO 37001:2016
• The fundamental principles of an ABMS
• An overview of ISO 37001 its structure and clauses
• Corporate governance, best practice and consequences
Who Should Attend
Anyone with responsibility for anti-bribery management, including those with
responsibility for ethical behavior, corporate governance, risk & compliance, anti-
bribery enforcement activities, auditors who are new to anti-bribery practices and
those interested in finding out more about bribery and anti-bribery management
systems.
226. QUALITY SYSTEMS AND PRODUCTIVITY IMPROVEMENT
6.5 ISO 45001 Occupational Health and Safety Management System
Dates: Dec 2-3, 2021 Duration: 2 days
Member Fee: RM750 Non-Member Fee: RM990
Scheme: SBL In-House Training Available
Objectives
To understand the key requirements of ISO 45001
To understand the implementation and application of ISO 45001
To prepare the organizations/ participants to move ahead with ISO 45001 for
safety and health at work
Contents
• Introduction to OHSMS: OHSAS 18001 / MS 1722 / ISO 45001
• 'Main Changes' - ISO 45001
• Scope, Normative reference, terms and definitions
• Clause 4 Context of the organization
• Clause 5 Leadership and worker participation
• Understanding ‘Risk Base Thinking‘ Requirements
• Clause 6 Planning
• Clause 7 Support
• Clause 8 Operation
• Clause 9 Performance evaluation
• Clause 10 Improvement
• Challenges and Best Practice
Who Should Attend
OSH Practitioners & Consultants, Safety & Health Officers, Safety Engineers, Safety
& Health Committee Members, Occupational Health Nurses, Occupational Health
Doctors, Business Owners, Human Resource Executives & Managers
237. INDUSTRIAL SAFETY & ENVIRONMENTAL MANAGEMENT
7.1 Chemical Safety & CLASS Regulations 2013
Dates: Jun 10-11, 2021 Duration: 2 days
Member Fee: RM750 Non-Member Fee: RM990
Scheme: SBL In-House Training Available
Objectives
Explain CLASS Regulations in relation to safe use of chemical
Explain the basic concept of chemical management
Identify chemical hazard at workplace
Identify steps to control hazardous chemicals
Enable management and employees to understand the duties and
responsibilities in chemical handling
Enable production personnel and employees who are handling chemicals to be
conversant with chemical labelling and the use of Safety Data Sheet
Contents
• Chemical Management & Cradle to Grave Concept
• Health Effect and Toxicology of Chemical
• Control Measure and Personal Protective Equipment (PPE)
• Fire, Explosion and Control
• Emergency and Preparedness
• Legal Requirement on Chemical (USECHH 2000)
• Legal Requirements of Chemical (CLASS 2013)
• Hazard Communication
Who Should Attend
Safety Practitioners, Safety and Health Officers, Safety Committee Members, Heads
of Department, Managers, Executives, Supervisors and those who are required to
work with chemicals.
247. INDUSTRIAL SAFETY & ENVIRONMENTAL MANAGEMENT
7.2 Confined Space Awareness
Dates: Apr 26-27, 2021 Duration: 2 days
Member Fee: RM750 Non-Member Fee: RM990
Scheme: SBL In-House Training Available
Objectives
Demonstrate the ability to recognize a confined space and list potential hazards
when entering a confined space
Listed the main gases that could be found and their major effects on the human
body
State the roles & responsibilities of Entrant and Standby Person
List the appropriate personal protective equipment to be worn when entering the
confined space
Contents
• Act, regulation and industry code of practice for safe working in confined space
• Definitions and Examples of Confined Space
• Hazards Associated with confined space
• Chemistry hazard of confined space (O2, CO2, CO, LEL and H2S)
• Signs and symptoms of potential exposures
• Permit To Work
• Isolation and cleaning of hazardous materials
• Pre-entry gas testing – Gas test certificate
• Respiratory protection & additional PPE
• Roles and responsibilities of entrants and standby person
• Method/procedure for safe working in confined space
• Types and usage of protective equipment (BA, Safety Harness, Tripod and
ventilation unit)
• Emergency procedures
Who Should Attend
All personnel working in confined space activity
257. INDUSTRIAL SAFETY & ENVIRONMENTAL MANAGEMENT
7.3 Food Safety: MS 1480:2019
Dates: Feb 22-23, 2021 Duration: 2 days
Member Fee: RM750 Non-Member Fee: RM990
Scheme: SBL In-House Training Available
Objectives
• Understand the role of HACCP in food safety
• Differentiate the differences between MS 1480: 2019 and MS 1480:2007
• Set-up safety objectives, goals and management of food safety
• Understand the 7 Principles of HACCP
• Update the Hazard Analysis Critical Control Point Procedure
• Implement and maintain the HACCP System based on MS 1480:2019
Contents
• Introduction to MS1480 :2019 and its Purpose
• Understanding the MS 1480:2019 HACCP
• Requirements in Comparison with MS 1480:2007
• HACCP Implementation
• Application of the HACCP system
Who Should Attend
Managers, HACCP coordinators and key personals responsible for the development
and implementation of the organization’s food safety system
7.4 Hazard Identification, Risk Assessment & Risk Control
Dates: May 27-28, 2021 Duration: 2 days
Member Fee: RM750 Non-Member Fee: RM990
Scheme: SBL In-House Training Available
Objectives
Fulfil the legal requirement under the OSHA 1994 and the FMA 1967
Expose themselves on OSH Guidelines for Hazard Identification, Risk Assessment
and Risk Control, 2008.
Demonstrate how hazard identification, risk evaluation and risk control can
minimize loss of lives and property.
Analyze and evaluate risk
Contents
• Overview of Occupational Health • Hazard identification tools
and Safety Management System • Types of Hazards
• Provisions of OSH Act 1994 • Risk assessment
• HIRAC – Definitions, Concepts • Analyzing risk; Evaluation of risk
and Purpose • Risk control approach
Who Should Attend
This course is designed for OSH committee, working project team for OHSAS 18001,
managers, engineers, supervisors and workers.
267. INDUSTRIAL SAFETY & ENVIRONMENTAL MANAGEMENT
7.5 Noise Monitoring and Awareness
Dates: Jul 5-6, 2021 Duration: 2 days
Member Fee: RM750 Non-Member Fee: RM990
Scheme: SBL In-House Training Available
Objectives
• Understand the consequences to health and well-being of excessive noise
exposure
• Understand the measurement (including dosimetry) of noise in relation to current
standards
• Understand the need and means of control, including personal protective
equipment;
Contents
• Introduction to Sound • Noise Control Engineering
• Sound Propagation • Hearing Protector Programme –
• Properties of Sound PPE
• Human Response to Sound - The • Audiometric Testing
Ear and Its Response to Sound • Reporting & Record Keeping
• Risk Assessment and Noise • Guidelines for An Effective
Surveys Hearing Conservation Programme
• Exposure Levels Legislation for
Noise
Who Should Attend
Safety Committee, Supervisors, Safety and Health Officers, Safety and Health
Practitioners, HR/Training Officers, Managers and Executives.
7.6 Occupational First Aid Skills & CPR
Dates: Jan 18-19, Oct 7-8, 2021 Duration: 2 days
Member Fee: RM750 Non-Member Fee: RM990
Scheme: SBL In-House Training Available
Objectives
Be aware of the importance of proper safety procedures and principles of a
healthy lifestyle.
Understand basic first aid principles and is procedures.
Identify common injuries at the workplace and how to deal with these injuries.
Possess life-saving and life-sustaining skills
Contents
• Wound and Bleeding • Shock
• Musculoskeletal Injuries • Basic Life Support
• Burn Injuries • Patient Transport
Who Should Attend
This programme is specially designed for all management staff, supervisors,
production workers and especially those in high risk category at workplace.
277. INDUSTRIAL SAFETY & ENVIRONMENTAL MANAGEMENT
7.7 Ergonomics Risk Assessment at the Workplace
Dates: Dec 6-7, 2021 Duration: 2 days
Member Fee: RM750 Non-Member Fee: RM990
Scheme: SBL In-House Training Available
Objectives
Understand the fundamental of ergonomics assessment method corresponding
to each ergonomics risk factors
Identify appropriate method for assessment of each corresponding ergonomics
risk factors
Conduct simple ergonomics assessment of workers for each work activities at
workplace
Carry out simple survey of ergonomics-related injuries or musculoskeletal
disorders among employees.
Contents
Introduction
• Purpose
• Objectives and benefits of Ergonomics Risk Assessment (ERA)
• Scope and application
• Terms and definition
Planning and conducting ergonomics risk assessment
• Initiating an ERA
• Levels of ERA
• Preparing for an assessment
• Implementation of ERA
Process for initial ERA
• Musculoskeletal assessment
• Ergonomics risk factors assessment
• Result of initial ERA
Who Should Attend
OSH Practitioners & Consultants, Safety & Health Officers, Safety Engineers, Safety
& Health Committee Members, Occupational Health Nurses, Occupational Health
Doctors, Business Owners, Human Resource Executives & Managers
287. INDUSTRIAL SAFETY & ENVIRONMENTAL MANAGEMENT
7.8 Safe Forklift Driving Skills
Dates: Mar 4-5, 2021 Duration: 2 days
Member Fee: RM750 Non-Member Fee: RM990
Scheme: SBL In-House Training Available
Objectives
Learn about various components of a Forklift and their functions.
Perform daily forklift safety performance inspection and preventive maintenance.
Learn about loads, safe operating procedures and operational rules of a forklift.
Acquire proper skills required to drive a forklift and practice safe driving skills at
the workplace.
Contents
• Personal Safety • Safe Operating Procedures
• Accident Statistics/Causes • Forklift Familiarisation
• Components of a Forklift • Safety, Performance Inspection
• Forklift Checks and Inspections and Preventive Maintenance
• Loads Handling
Who Should Attend
Supervisors, Line Leaders, existing Forklift Operators and those operators who have
just started to handle a forklift and others who have no experience in handling forklifts.
7.9 Scheduled Waste Management
Dates: Jan 14-15, 2021 Duration: 2 days
Member Fee: RM750 Non-Member Fee: RM990
Scheme: SBL In-House Training Available
Objectives
Understand the legal provisions of the Environmental Quality Act 1978 and
Environmental Quality (Scheduled Wastes) Regulations 2005
Understand the roles of the employer and employee in sustaining a high level and
upholding the Environmental laws and regulations at workplace
Contents
• Introduction
• Legal Compliances
• Types of Scheduled Waste and its Process Flow
• Regulations 3 ~10 on Scheduled Waste Management and Relevant Schedules in
Relation to Notifications, Treatment, Storage, Labelling Inventory Management
and Disposal
• Online Management of Scheduled Waste Notifications and Modes of Payment
Who Should Attend
Group Leaders, Executives and Employees who are directly involved in managing the
various emission and discharges that have to be in stringent compliance to the
environmental legal requirements.
298. ENGINEERING, MAINTENANCE AND TECHNICAL
8.1 Cost Reduction Techniques for Maintenance
Dates: To be confirmed Duration: 2 days
Member Fee: RM750 Non-Member Fee: RM990
Scheme: SBL In-House Training Available
Objectives
Acquire an in-depth understanding of maintenance activities and its value to
bottom line of an organization
Improve the skills and techniques to identify, measure and manage cost to all
maintenance related activities
Diagnose the existing performance gap in maintenance work and introduce
performance standards to improve for results
Learn how to identify the different type of wastages in all maintenance related
work and implement waste elimination measures
Contents
• Introduction to Maintenance Cost
• Breakdown Cost Reduction
• Utilities Cost Reduction
• Manpower Cost Reduction
• Spare Parts Cost Reduction
• Invent and Implement Cost Reduction
• Cost Reduction as a Way of Life
Who Should Attend
Maintenance and Equipment Managers, Engineers, Supervisors, Senior Technicians
and those who are responsible for maintenance.
308. ENGINEERING, MAINTENANCE AND TECHNICAL
8.2 Maintenance Cost Control & Reduction and Energy Saving
Dates: To be confirmed Duration: 2 days
Member Fee: RM750 Non-Member Fee: RM990
Scheme: SBL In-House Training Available
Objectives
Understand factors contributing to maintenance cost
Learn how to select suitable maintenance type
Learn to optimise maintenance cost
Understand energy cost impact to operation
Contents
• Introduction of Maintenance Type
• Role of Maintenance
• Overall Equipment Effectiveness
• Right Maintenance and Minimising Cost
• Impact on Modern Technologies
• Operation Cost and Energy Reduction
• Energy cost in Building or Factory Operation
Who Should Attend
Managers in Maintenance, Engineering & Production, Engineers/
Supervisors/Technicians and those involved in Maintenance Cost Reduction
Programmes
8.3 Technical Troubleshooting and Decision-Making for Maintenance
Dates: To be confirmed Duration: 2 days
Member Fee: RM750 Non-Member Fee: RM990
Scheme: SBL In-House Training Available
Objectives
Gain in-depth understanding of failures
Understand the implication of high downtime
Apply latest troubleshooting skills
Contents
• Understanding Problems
- Autonomy of Problems
• Current Problem-Solving Approaches
• Troubleshooting Techniques
- Using the Right Tools
- Physical Troubleshooting
- Mind Mapping Process
- P-M Analysis
• Decision-Making for Maintenance
Who Should Attend
Technicians and Maintenance personnel
319. FMM CERTIFICATE PROGRAMMES
9.1 OSH Coordinator
Dates: Jun 21-23, 2021 Duration: 3 days
Member Fee: RM1,166 Non-Member Fee: RM1,484
Scheme: SBL In-House Training Available
Objectives
Provide in-depth professional knowledge of the purpose, objective and
importance of OSH Coordinator in an organization
Enhance the legal knowledge pertaining to OSH Coordinator and be acquainted
with necessary know-how and techniques for performing duties as OSH
Coordinator
Create and promote the safety culture in the work place, and provide the
knowledge pertaining to OSH compliance and
Provide the knowledge to manage and maintain the Occupational Safety
and Health documents
Contents
• Reality of Small and Medium Industries in Malaysia
• Introduction to Role and Function of the Department
• Basic Management of OSH SMIs
• Chemical Management
• Introduction to Occupational Diseases
• Hazard Identification, Risk Assessment and Risk Control
• Material Storage and Handling
• Work Station Design & Lighting
• Productive Machine Safety
• Premises and Work-Related Facilities
9.2 Certificate in Safety & Health Officer (Approved by DOSH)
Dates: Sep – Nov 2021 Duration: 22 days
Member Fee: RM3,922 Non-Member Fee: RM4,240
Scheme: SBL In-House Training Available
Contents
• Module 1: Occupational Safety and Health Management
• Module 2: Occupational Safety and Health Legislation
• Module 3: Occupational Health
• Module 4: Occupational Safety
Who Should Attend
Safety and Health Officers/Committee Members, Human Resource Officers,
Engineers and Supervisors from various sectors of industries
329. FMM CERTIFICATE PROGRAMMES
9.3 Certificate in Boilerman (Engine Driver Steam) (BM)
Dates: Jul 13-16, 2021 Duration: 4 days
Member Fee: RM2, 120 Non-Member Fee: RM2,650
Scheme: SBL In-House Training Available
Contents
• Acts and Regulations Related to Boilers
• Types of Steam Boilers
• Preparation for Mandatory Inspection
• Types of Test Related to Boilers
• Boiler Maintenance
• Boiler House/Room Requirements
• Construction of Boilers
• Water Treatment
• Boiler Commissioning and Accessories
Who Should Attend
At least 2 years of working experience as a Steam Engine or Steam Boiler Attendant
(directly handling Boiler) or at least 3 years working experience as an Apprentice or
Journeyman Fitter in a Steam Plant or Engineering Workshop (indirectly handling
Boiler)
9.4 Certificate in Steam Engineer
Dates: To be confirmed Duration: 4 days
Member Fee: RM2,332 Non-Member Fee: RM2,968
Scheme: SBL In-House Training Available
Contents
• Safety Steam Plant Operation • Boiler Damage and Repair
• Factories and Machinery Act • Steam Traps Operations and
• Boiler Construction Maintenance
• Type of Steam • Steam Turbine
• Boiler Efficiency • Materials Used in Steam Plant
• Boiler Operations • Welding
• Boilers Fittings • Material Treatment
• Water Treatment • Chemical Cleaning
• Combustion System
Who Should Attend
This programme is specially designed for: Practicing Boiler Operators, Technicians
and Mill Engineers, Shift Charge Engineers, Junior Engineers Technicians and those
who are interested to upgrade their career in Steam Plant Operations. This could
range from small process plants to major utilities. Industry may include factories,
hotels, hospitals, plantations and etc.
339. FMM CERTIFICATE PROGRAMMES
9.5 Executive Certificate in Human Resources Management
Dates: To be confirmed Duration: 13 days
Member Fee: Non-Member Fee:
Scheme: SBL In-House Training Available
Contents
• Definition and Role of Human Resources Management
• Manpower Planning, Recruitment and Selection
• The Meaning of Job Analysis, Job Design & Job Description and Its Use In
Organizations/ Human Resources Information Systems
• Compensation and Benefits
• Employees Remuneration and Benefits, The Wages and Salary Systems in
Malaysia
• Training and Development
• Trends in Human Resources Management
Who Should Attend
Executives, Officers and Supervisors or for Human Resources personnel who want to
acquire an in-depth knowledge and application of Human Resources management
and Industrial Relation in an organization.
9.6 Certificate in Industrial Relations Management and Practices in
Malaysia
Dates: To be confirmed Duration: 4 days
Member Fee: RM2,915 Non-Member Fee: RM3,551
Scheme: SBL In-House Training Available
Contents
• Trade Unions
• Industrial Relations Act 1967
• Collective Bargaining Process
• Employee Misconduct and Disciplinary Action
• Domestic Inquiry Procedures
• Trade Disputes & Industrial Actions
• Industrial Court
Who Should Attend
Human Resource Personnel who want to acquire an in-depth knowledge and
application of Industrial Relations Management in an organisation.
349. FMM CERTIFICATE PROGRAMMES
9.7 Certificate in Logistics and Supply Chain Management
Dates: To be confirmed Duration: 8 days
Member Fee: RM3,551 Non-Member Fee: RM3,869
Scheme: SBL In-House Training Available
Contents
Part 1: Supply Chain Logistics Management
• Supply Chain: Key Concept
Part 2: Supply Chain Logistic Operations
• Production, Project Planning and Procurement
• Warehousing, Material Handling and Packaging
• Inventory Management
• Transportation and Physical Distribution
Part 3: Driving Value With Supply Chain
• Supply Chain Design 1
• Supply Chain Design 2
Part 4: Assessment
Who Should Attend
Managers, Executives, Officers and Supervisors who deal with a whole spectrum
of business and organisation, process, sales, purchasing, manufacturing,
warehousing, logistics, etc.
9.8 Certificate in Warehouse Management
Dates: To be advised Duration: 5 days
Member Fee: RM3,445 Non-Member Fee: RM4,134
Scheme: SBL In-House Training Available
Contents
• Module 1: Introduction to Warehouse Management and Warehouse Operations
• Module 2: Packing and Picking Operations
• Module 3: Warehouse Measurement Techniques
• Module 4: Warehouse Improvement and Effective Stocktaking
• Module 5: Development of Facility and Warehouse
Who Should Attend
This course is specially designed for executives, officers, supervisors, and clerical staff
who are involved in areas of store and warehouse. It is also suitable for those who are
planning to venture into this field of specialisation.
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