FLOOD INCIDENT ANNEX Arizona Department of Health Services

 
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FLOOD INCIDENT ANNEX
           Arizona Department of Health Services

September 2021
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Flood Incident Annex                                          Page | 1
September 2021
Table of Contents
Record of Changes .................................................................................................................. 3
Purpose .................................................................................................................................... 4
Scope ........................................................................................................................................ 4
Situation Overview ................................................................................................................. 5
Planning Assumptions ........................................................................................................... 5
   At-Risk Populations .........................................................................................................................5
Concept of Operations ........................................................................................................... 6
   Preparedness Activities ..................................................................................................................6
   Activation and Initial Response .....................................................................................................7
   Ongoing Response ..........................................................................................................................7
   Demobilization/Recovery ...............................................................................................................7
   Public Health Impacts/Indicators and Potential Actions ........................................................... 8
   ADHS HEOC Operations in a Flood Response .......................................................................... 10
Organization and Assignment of Responsibilities ........................................................... 12
Direction, Control, and Coordination ................................................................................ 14
   Authority to Initiate Actions ........................................................................................................ 14
   Incident Command System ......................................................................................................... 14
Information Collection, Analysis, and Dissemination ..................................................... 15
   SEOC Coordination ....................................................................................................................... 15
   Public Information and Joint Information Systems ................................................................. 15
   Common Sources of Information .............................................................................................. 15
   Communications .......................................................................................................................... 16
Administration and Finance................................................................................................ 17
   Emergency Procurement............................................................................................................. 17
   Expedited Hiring of Contract Staff ............................................................................................. 18
Plan Development and Maintenance ................................................................................ 18
Authorities............................................................................................................................. 18
Appendix A: HEOC PHIMS Template .................................................................................. 21
Appendix B: Flood Response Message Map ...................................................................... 22
Appendix C: Arizona County Flood Control Districts....................................................... 23
Record of Changes
 Date              Change                                                 Page(s)
                   • Aligned position titles to current PHIMS structure
                   • Created plan activation levels for scalability
                   • Further defined response activities through the
                     phases (Preparedness, Response, Recovery)
 July 2016                                                                Throughout
                   • Added potential public health impacts from flood
                     incidents
                   • Updated external partner list
                   • Added County Flood District contacts

 November 2016     Updated layout and format                              Throughout

                   Updated format and grammar                             Throughout
                   Added At-Risk Populations section                      P. 5-6
 May 2021          New Plan Development and Maintenance section           P. 18
                   Updated Authorities section                            P. 18-20
                   Updated County Flood Control Districts                 Appendix C
                   Added Emergency Procurement sub-section                P. 17-18
 September 2021    Added Expedited Hiring of Contract Staff sub-section   P.18
                   Updated HEOC PHIMS Template                            Appendix A

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Purpose
This document serves as a hazard-specific annex to the Arizona Department of Health
Services (ADHS) Emergency Response Plan (ERP), and to any applicable roles of ADHS
defined in the State Emergency Response and Recovery Plan (SERRP). The overall goal of
this annex is to identify and limit the adverse public health effects from a flood, and to
protect the public from sources of contaminated food and water.

This annex provides guidance to ADHS, describing the operational and organizational
coordination required for a response to flooding in Arizona. With the development of this
annex, ADHS will:

   •   Identify and limit the adverse public health effects of flooding
   •   Identify conditions and/or events that would trigger activation of the Flood Incident
       Annex
   •   Provide a framework for coordinating the efforts of divisions within ADHS, counties,
       tribes, cities, and other stakeholders and agencies that provide services to support
       the citizens of Arizona. This includes necessary considerations for the special
       populations of Arizona, including but not limited to the:
           o Homeless
           o Seniors
           o Medically “at-risk”
           o People with access and functional needs
           o Reduce the health risks associated with flooding and get information out to
               these populations in a timely manner
   •   Provide a list of prevention and educational resources that may mitigate adverse
       effects and/or deaths from flooding
   •   Coordinate the sharing of critical information with state and local partners as
       described in the ADHS Crisis and Emergency Risk Communication (CERC) Plan

Scope
This annex describes how ADHS will use the Public Health Incident Management System
(PHIMS) to manage a flood response impacting the public health and medical sector
through the concept of operations, roles and responsibilities, information sharing and
supporting operations, such as environmental health, behavioral health, and hospital and
healthcare systems.

PHIMS uses concepts from the National Incident Management System (NIMS) as set forth
by Homeland Security Presidential Directive (HSPD)-5. The PHIMS structure has been
developed to support scalability to adapt to expanding incidents of all sizes. PHIMS has
been developed to be compliant to those guidelines mandated by NIMS.

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Situation Overview
Despite its generally dry climate, many places in Arizona are at risk of flooding. As heavy
rainfall drains off steep terrain, flash flooding downstream is common. In the deserts, the
heavy rainfall hits dry, hardened ground and quickly runs off into normally dry washes that
are generally un-bridged. An example of a flood risk would be the summer monsoon
season thunderstorms. These storms drop large volumes of rain in 30 minutes or less
statewide. (Situation Overview excerpt from the Vulnerability Assessment for Flooding in
Arizona, 2016, ADHS Climate and Health Program)

There are multiple strategies that ADHS uses to identify and provide support for vulnerable
critical facilities (e.g., nursing homes, schools, childcare centers, hospitals, long-term care
centers and other healthcare facilities). Primarily, ADHS uses a licensed facility interactive
map that shows a street-level view of all ADHS-licensed facilities and gives key facility
information.

Planning Assumptions
   •   ADHS will coordinate ESF 8 Health and Medical Operations for the State Emergency
       Operation Center (SEOC).
   •   The Arizona Department of Emergency and Military Affairs (DEMA) will be the lead
       agency for statewide flood response.
   •   The roles and responsibilities described in this plan are designed to support the
       SERRP, maintained by DEMA.
   •   This incident annex supports the ADHS ERP and the ADHS Health Emergency
       Operations Standard Operating Procedures (HEOC SOP).
   •   ADHS personnel will support statewide operations by activating the Health
       Emergency Operation Center (HEOC).
   •   ADHS will provide support to local health departments providing public health and
       medical support to their local communities.
   •   Activation of this annex will occur when local public health capabilities are exceeded
       during a flood response.
   •   This plan applies to all flood types (e.g., flash flood, over bank (river/stream)
       flooding, urban, ground failures/dam breaks, and fluctuating lake levels) as well as
       all severity of floods (e.g., localized flash flooding, 100-year floods, and 500-year
       floods).
   •   ADHS will coordinate the developing and disseminating of crisis and emergency risk
       communication (e.g., educational resources that may mitigate adverse effects
       and/or deaths from flooding) with federal, state, county and tribal flood response
       partners through a Joint Information System.

At-Risk Populations
Planning for at-risk individuals occurs on several levels within Arizona. The U.S. Department
of Health and Human Services (HHS) and the Arizona Department of Health Services

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(ADHS) use the Communication, Maintaining Health, Independence, Support and Safety,
and Transportation (CMIST) framework to identify and understand at-risk individuals with
access and functional needs (AFN) when planning for, responding to, and recovering from a
disaster. The CMIST Framework provides a useful and flexible framework for emergency
planning and response that emphasizes a person’s needs without having to define a
specific diagnosis, status, or label.

During a disaster, it has been observed that certain at-risk individuals, specifically those
with AFN, have required additional response assistance before, during and after an
incident. These additional considerations for at-risk individuals with AFN are vital towards
inclusive planning for the whole community, and have been mandated for inclusion in
federal, state, territorial, tribal, and local public health emergency plans by the Public
Health Service (PHS) Act. In addition, the Arizona Health Care Coalition (HCC) will be called
upon during an emergency event to share information throughout their members to
ensure that the needs of at-risk individuals are addressed.

Concept of Operations
The activities and steps listed in this annex will be used to support statewide public health
and medical response efforts for flooding. This document may be used in whole or in part
to guide smaller non-declared flood responses, as well as large declared disasters. Under
this plan, the Department will use its NIMS compliant incident command system called the
PHIMS to manage the incident. See the ADHS ERP, the ADHS HEOC SOP, and the ADHS
CERC Plan for more information on public health emergency operations.

As a support agency for statewide flood response, ADHS will work with local, tribal, and
public health and emergency management partners to determine the need for HEOC
activation and the activation of public health support systems (e.g., medical supplies and
materiel, volunteer health professionals, environmental health measures, and non-
pharmaceutical interventions).

This concept of operations (CONOPS) section provides an overview of the public health and
medical response to flooding based on the following phases 1) Preparedness, 2) Activation
and Initial Response, 3) On-Going Response, and 4) Demobilization.

Preparedness Activities
   •   ADHS preparedness personnel regularly monitor reports and receive alerts for
       severe weather from the National Weather Service (NWS), Arizona Department of
       Transportation (ADOT), and other sources.
   •   ADHS preparedness staff regularly monitors WebEOC for events related to flooding
       hazards.
   •   The ADHS Office of Environmental Health continuously works with state, local, tribal,
       and community partners to promote extreme weather and flood preparedness.

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•   The ADHS Bureau of Public Health Emergency Preparedness maintains situational
       awareness with county, tribal, and healthcare partners during extreme weather
       events.
   •   The ADHS Hospital Preparedness Program (HPP) works with the state HCC, including
       hospitals, clinics, long-term care facilities and other healthcare access points, to
       improve preparedness and response capabilities for all types of hazards (including
       flooding).
   •   ADHS maintains a cache of durable medical equipment that can be used to support
       persons with basic to moderate healthcare needs in a general population shelter.

Activation and Initial Response
   •   The ADHS Director or designee may activate all or part of this annex based on input
       from local health departments, emergency management, or other partners.
   •   Activation may be triggered by a county or tribal health department request for
       support, or a healthcare coalition partner request for resources.
   •   The HEOC may be activated physically or virtually to support the response based on
       the scale and scope of the incident.
   •   Notification and activation procedures for HEOC staff are documented in the HEOC
       SOP.

Ongoing Response
   •   HEOC staff will maintain situational awareness with emergency management, public
       health, emergency medical services, and healthcare coalition partners.
   •   Healthcare facility capacity and capability (i.e., medical surge) will be monitored
       throughout the response.
   •   Environmental health staff in the HEOC will work with partner agencies (e.g.,
       environmental quality) to assess health impacts and develop public messaging.
   •   ADHS will coordinate with state, tribal, and local partners to address considerations
       for access and functional needs populations affected by flooding.
   •   HEOC staff will work with the Arizona Health Care Cost Containment System
       (AHCCCS) to coordinate behavioral health services.

Demobilization/Recovery
   •   HEOC demobilization may coincide with SEOC demobilization or may occur when
       local public health and healthcare system capacity is restored.
   •   Certain response components (e.g., environmental health, behavioral health) may
       continue after the HEOC is demobilized. These activities will become part of the
       recovery phase (see the ADHS Recovery Plan for more information).
   •   Once the life safety and public health concerns have been resolved, recovery
       operations will become the primary focus.
   •   The HEOC Manager, in consultation with the ADHS Director, will initiate
       demobilization of the HEOC staff and resources.

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•       Efforts will focus on the restoration of public health infrastructure and healthcare
           system capacity and capability including monitoring and coordinating responses to
           ongoing public health, medical and mental/behavioral health system recovery
           needs.
   •       Recovery efforts may continue long after demobilization of the HEOC.

Public Health Impacts/Indicators and Potential Actions
Three levels have been created to describe the increasing complexity and severity of a
public health and medical flood response.

Each level includes indicators for public health, healthcare system, environmental health,
sheltering operations, and behavioral health impacts (see Table 1). The indicators listed
below are intended for response escalation and may serve to prompt some of the action
and tactics included in Table 1, below.

    Plan
 Activation               Indicators/Impact                   Potential Actions/Tactics
   Level
                  •   Reported flood watch             •   No activation
                      (conditions are favorable for    •   Local, tribal and state public health
                      flooding and flooding is             monitoring for any increase in
                      possible)                            flood-related illness or injury
                                                       •   Public health staff on standby for
                                                           possible activation of HEOC
       Level 1

                                                       •   Healthcare facilities on standby for
                                                           shelter-in-place or evacuation
                                                       •   Establish situational awareness for
                                                           healthcare facilities in the impacted
                                                           areas
                                                       •   Local and state sheltering staff (ESF
                                                           6) on standby to activate shelters
                                                       •   Shelters on standby for evacuees

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Plan
Activation             Indicators/Impact                  Potential Actions/Tactics
  Level
              •   Reported flood warning           •   Activate annex
                  (flooding is imminent or         •   Virtually activate HEOC
                  occurring)                       •   Provide liaison to SEOC, if activated
              •   Transportation systems           •   Provide PIO for SEOC Joint
                  disrupted (specifically EMS)         Information Center (JIC), as
              •   Increase in flood-related            requested
                  illness/injury                   •   Assess need for durable medical
              •   A single well or water system        equipment
                  contaminated (sewer or           •   Coordinate and disseminate public
    Level 2

                  drinking water)                      health messaging
              •   Healthcare facility evacuation
                  occurring
              •   Local/tribal health requested
                  state support for flooding
                  impacts (medical surge,
                  sheltering, others)
              •   Activation of shelters
              •   Need for behavioral health
                  support services
              •   Reported flood warning           •   Activation of annex
              •   Multiple facility                •   Virtual/physical HEOC activation
                  evacuations/shelter in place         (dependent on incident scope)
                  plans activated
              •   Evacuations of AFN/Serious
    Level 3

                  Mental Illness (SMI)/medically
                  fragile populations
              •   Disruption of transportation
                  systems (specifically EMS)
              •   Multiple systems (sewer or
                  drinking water) impacted

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Plan
 Activation                           Indicators/Impact                   Potential Actions/Tactics
   Level
                               •   Immediate life safety and       •   Reduce HEOC staffing and response
                                   public health concerns have     •   Inform, staff, media and public that
                                   been resolved                       emergency no longer poses a
                                                                       significant threat to public health or
                                                                       safety
     Demobilization/Recovery

                                                                   •   Verify all systems, technology and
                                                                       communications systems are
                                                                       accounted for
                                                                   •   Ensure any resources deployed to
                                                                       support response operations are
                                                                       tracked and returned
                                                                   •   Conduct after-action conferences
                                                                       and follow up with partner agencies
                                                                       and organizations (local public
                                                                       health, hospitals, healthcare
                                                                       facilities, behavioral health
                                                                       systems/providers and emergency
                                                                       management).

ADHS HEOC Operations in a Flood Response
A variety of PHIMS chart positions are detailed in the HEOC SOP, along with job action
sheets. The positions listed below provide an overview of some of the roles and
responsibilities for HEOC staff in a flood response with a public health impact:

                 PHIMS Position/Title                                   Responsibilities
                                                    •   Drafts environmental and public health messages
 Epidemiology Branch Director                           for the public and healthcare practitioners
                                                    •   Tracks epidemiological data
                                                    •   Provides technical advice and consultation to local
                                                        health departments, healthcare providers, ADEQ,
                                                        food and water entities and others for the
                                                        following environmental and public health issues:
                                                            o general sanitation
 Environmental Health Branch
                                                            o safe food
 Director
                                                            o water supply
                                                            o re-entry
                                                            o mold/contamination issues
                                                            o carbon monoxide poisoning
                                                    •   Provides public health information related to
                                                        public health issues, such as maintaining sanitary

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PHIMS Position/Title                            Responsibilities
                                      conditions, a source of potable water and
                                      decontaminating food
                                  •   Gives guidance and recommendations on food
                                      storage and food safety to the State Prison
                                      kitchens, as well as Assisted Living and Group
                                      Homes
                                  •   Assists the local health departments for shelters,
                                      restaurants, retail food establishments and
                                      application of vector control measures, as needed
                                  •   Ensures inspection of various shelters for
                                      sanitation and cleanliness
                                  •   Provides support to the Arizona Department of
                                      Environmental Quality (ADEQ) and the local health
                                      departments to advise on safe drinking water and
                                      community water systems
 Epidemiology Branch Director
                                  •   Provides technical advice on vectors and animals
 Human/Zoonotic Surveillance
                                      as they relate to public health
 Supervisor
                                  •   Provide technical advice and consultation to local
                                      health departments, healthcare providers, first
                                      responders and the general public regarding
 Immunization Branch Director         tetanus and other vaccine administration
                                  •   If requested by the county public health
                                      department(s), assists in the ordering and
                                      receiving of necessary vaccine
                                  •   Coordinates messaging to healthcare providers
                                      and the public
                                  •   Develops provider messaging to be distributed
                                      through the Health Alert Network
                                  •   Develops public messaging to be distributed
                                      through the JIC
                                  •   Develops fact sheets and talking points for
 Public Health Messaging Branch       internal ADHS staff and for external use by local
 Director                             health
                                  •   May develop other materials, such as letters,
                                      toolkits, social media messaging, etc.
                                  •   Coordinates Spanish translation of materials, as
                                      needed
                                  •   Provides news and media updates
                                  •   Provides guidelines as they are updated by CDC
                                      and other agencies

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PHIMS Position/Title                             Responsibilities
 Local/Tribal Health Branch        •   Helps to coordinate support of local and tribal
 Director                              health departments for resources and staff time
                                   •   Provides coordination and guidance to the
 Hospital and Healthcare Branch        Licensing Supervisor
 Director                          •   Acts as the liaison to other PHIMS to ensure
                                       consistency and continuity as appropriate
                                   •   Support group homes, assisted living facilities,
 Hospital and Healthcare Branch
                                       hospitals, community health centers, and other
 Director/Licensing
                                       healthcare providers regarding environmental,
 Supervisor
                                       public health and evacuation issues

Organization and Assignment of Responsibilities
               Primary Agencies                       Roles and Responsibilities
                                          State
                                              •   Activates HEOC to provide emergency
                                                  operations coordination of health and
                                                  medical services
                                              •   Provides liaison to SEOC for public
                                                  health representation if needed
Arizona Department of Health Services         •   Assists county and tribal public health
(ADHS)                                            organizations in identifying additional
                                                  emergency medical services
    •   Health Emergency Operations Center    •   Identifies licensed care facilities in
                                                  affected and/or evacuated areas
           o    Division of Public Health     •   Provides epidemiologist and laboratory
                Services (PHS)                    support
           o    Bureau of Public Health       •   Identifies and shares EMS support
                Emergency Preparedness            resources
                (PHEP)                        •   Provides interpretation of water quality
           o    Bureau of Epidemiology and        data relating to public health
                Disease Control (EDC)         •   Provides ESAR VHP/Volunteer
           o    Bureau of Emergency               Coordination
                Medical Services and Trauma   •   Provides a Public Information Officer
                System                            (PIO) to craft (in conjunction with the
           o    Bureau of State Laboratory        local health departments) various
                Services                          health messages for the SEOC JIC
           o    Public Health Licensing       •   Coordinates with the Centers for
                                                  Disease Control and Prevention (CDC)
                                              •   Coordinates resource requests from
                                                  local and tribal and healthcare system
                                                  partners

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•    Liaison with AHCCCS and provide a
                                                  connection with RHBAs and TRHBAs
                                                  and local/tribal health departments to
                                                  coordinate behavioral health services
                                             •    Coordinates flood response
Arizona Division of Emergency and Military   •    Coordinates operations of JIC/JIS
Affairs (DEMA)                               •    Coordinates information sharing to
                                                  maintain a common operating picture
       Secondary/Support Agencies                     Roles and Responsibilities
                                          State
                                             •    Environmental impact assessment
Arizona Department of Environmental
                                                  (activated through HEOC)
Quality (ADEQ)
                                             •    Provides data on water quality
                                             •    Infrastructure Assessment (activated
                                                  through HEOC)
                                             •    Provides status reports and reporting
Arizona Department of Transportation
                                                  on road closures, bridge issues, loss of
(ADOT)
                                                  transportation routes
                                             •    Damage assessment of critical
                                                  infrastructure organizations
                                             •    Identifies access and functional needs
Arizona Department of Economic Security
                                                  populations
(DES)
                                             •    Social services assistance
                                             •    Assesses and coordinates critical flood
Arizona Department of Water Resources
                                                  data from various federal, state and
(ADWR)
                                                  local agencies
                                             •    Additional information and state agency
                                                  support may be requested from various
Other State Agencies
                                                  agencies depending in the size, scope
                                                  and nature of the incident
                                          Local
                                             •    Assesses need for shelter
                                             •    Coordinates resource requests from
County and Tribal Emergency Management            local public health
                                             •    Work with ARC to coordinate shelter
                                                  operations
                                             •    Monitors the medical and behavioral
County and Tribal Public Health                   health needs of the community,
                                                  including those in shelters
                                             •    Flood plain data and projections
Flood Control Districts
                                             •    Floodplain management

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•     Storm water quality and management

                                            Federal
 Assistant Secretary for Preparedness and       •     Fulfills Strategic National Stockpile (SNS)
 Response (ASPR)                                      requests if needed/requested
                                                •     Provides weather data and future
                                                      forecasting as well as Incident
                                                      Meteorologist
 National Weather Service (NWS)                 •     Issues hydromet forecasts, watches and
                                                      warnings.
                                                •     Only NWS can issue official flood
                                                      watches and warnings
                         Non-Governmental Organizations (NGOs)
                                                •     Provides situational awareness on
                                                      infrastructure status
 Utility Companies                              •     Assists in responder/public safety and
                                                      health through deactivation of utilities
                                                      to affected areas
                                                •     Provides sheltering support (ESF #6
 American Red Cross (ARC)
                                                      Mass Care)
                                                •     Healthcare systems monitoring/HEOC
 AzCHER Healthcare Coalition
                                                      Liaison
 Arizona Volunteer Organizations Active in      •     Provides personnel and resource
 Disaster (AzVOAD)                                    support as needed
 Regional Behavioral Health Authority/Tribal    •     Provides behavioral health outreach
 Regional Behavioral Health Authority                 and identification of behavioral health
 (RBHA/TRBHA)                                         populations

Direction, Control, and Coordination
Authority to Initiate Actions
   1. The ADHS Director, or designated appointee, holds primary responsibility for
      activation of the HEOC and PHIMS. This power is also vetted to the Assistant
      Director of Public Health Preparedness Services and the Chief of the Bureau of
      Public Health Emergency Preparedness.
   2. Implementing the Flood Incident Annex will come from the HEOC Manager or
      appointed official.

Incident Command System
As an agency that receives federal funding, ADHS incorporates elements of NIMS into
emergency operations. The Department’s incident command structure, PHIMS, is NIMS
compliant. PHIMS integrates multiple department-wide program activities into a cohesive,
modular emergency response structure capable of expanding or contracting to fit the size

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of the emergency or disaster. ADHS uses after action items and lessons learned from real-
world emergencies, drills and exercises to continually improve response direction and
operations coordination. PHIMS follows the basic ICS with five distinct operational sections:
Administrative, Operations, Logistics, Planning, and Finance.

Information Collection, Analysis, and Dissemination
Information will be collected, analyzed, and disseminated through the HEOC. The Planning
Section is primarily responsible for information collection. Subject matter experts across
the HEOC will perform information analysis. The Logistics Section and the joint information
system (JIS) are responsible for information dissemination. In keeping with ICS guidelines, a
number of standard reports, meetings, and systems are used to manage information.
These include the incident action plan, situation reports, command staff meetings, and
joint information systems.

SEOC Coordination
ADHS and the HEOC will coordinate with the SEOC and the JIC, if activated, through
WebEOC and with the Health and Medical Branch Director for all response needs and to
maintain situational awareness of the incident.

Public Information and Joint Information Systems
During a response, ADHS will be working with partner agencies to coordinate a joint
information system (JIS), either virtual or in person. The JIS will work closely with the ADHS
Public Information Officer (PIO) and the Information Dissemination Lead to develop and
disseminate public messaging related to the health and medical components of the
response. (See Appendix B for the Flood Response Message Map)

Additionally, the information gathering and media monitoring functions of the JIS will be
very important for all response partners, including public health and medical responders.
Information from the media and the general public (including online sources) will help
HEOC personnel and public information officers tailor messaging and response strategies
to address hot-topic issues in a timely manner.

See the ADHS CERC Plan for additional information on public information and messaging.

Common Sources of Information
During a flood response, ADHS will access various sources of information to maintain
situational awareness throughout the response and into recovery. Some of those sources
of information include:

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System/Information Source                            Capability
 Arizona Department of Transportation        Infrastructure awareness and resources
 (ADOT)
 Arizona Flood Warning System                Coordinated flood data between federal,
 (http://www.afws.org/)                      state and local agencies
                                             Statewide healthcare system statuses and
 EMResource™
                                             surge capacity
 Local/Tribal Emergency Management           Situational awareness updates
 National Weather Service (NWS)              Weather and alert information
                                             Allows for information sharing between
 SEOC – WebEOC™                              jurisdictions and maintaining situational
                                             awareness with statewide partners
                                             Provides HEOC with real-time information
 SEOC – Liaison                              from SEOC briefings; Faster collaboration
                                             with partner agencies
                                             Provides ADHS a direct link to hospitals
                                             (Central Region) and Phoenix and Mesa
 700/800 MHz Radio System
                                             Fire Alarm centers in the event of
                                             telephone and cellular systems failure

Communications
ADHS will use these means to disseminate information to the media, the public and
stakeholder groups. The table below lists various systems and platforms along with the
target audiences reached.

     Communication System/Platform               Media          Public      Stakeholder
 WebEOC™                                                                         X
 Arizona Emergency Information Network
                                                   X               X             X
 (AzEIN)
 Arizona Health Alert Network (AzHAN)                                            X
 Call center                                                       X
 Conference calls                                  X                             X
 Email                                             X                             X
 Emergency Alert System (Phone, Radio, TV)                         X
 EMResource™                                                                     X
 Low tech (e.g., flyers, door-to-door)                             X
 News conferences, briefings                       X
 Press Releases                                     x
 Social media (Twitter, Facebook, etc.)            X               X             X

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Communication System/Platform                  Media           Public      Stakeholder
 State Emergency Call Center                                          X
 Telephone                                            X               X               X
 Town halls & community meetings                      X               X               X
 700/800 MHz Radio System
                                                                                      X
 (base and handheld)
 24-hour Information Line (ADHS)
                                                                      X
 (800) 314-9243

Administration and Finance
ADHS staff from operations, information technology, human resources, finance, and
accounting will be called upon to assist with emergency operations. Participation from
these groups will occur within the HEOC Finance Section and within the COOP Policy Group
(see PHIMS Chart for more information). Specific roles identified in the Finance Section
include the Finance Section Chief, the Procurement Branch Director, Services/Contracts
Supervisor, Cost Reimbursement Supervisor, and Overtime Coordination Supervisor.

Finance and administration will be instrumental during the resource request process.
Following traditional emergency management and response practices, all incidents begin at
the local level. Local governments may request technical assistance from the state. Finance
and administrative staff will be needed to track costs associated with technical assistance,
including any staff deployments to local health departments.

Finance and administrative staff will also be involved in tracking and cost reimbursement
associated with deploying medical countermeasures or other medical materiel allocated to
local health departments. Medical countermeasures and materiel may originate from
different federal and state agency programs and funding streams. These assets may have
varying specifics regarding federal request processes, administrative and fiduciary policies,
and legal limitations.

Emergency Procurement
Resources needed for a response will be handled by the HEOC Logistics Section while
working with the Finance Section. The Finance Section will be staffed with personnel from
the Agency’s Finance office who will be able to conduct emergency purchases for the
HEOC.

During any emergency response, there may be a need for the procurement of goods and
services to further response efforts. Therefore, ADHS has developed a Standard Work for
Emergency Procurement and an Emergency Checklist to address situations that pose a threat
to the public health system and the welfare of the public’s safety through the utilization of
statewide procurement contracts and state purchasing cards (P-Cards). This procurement
process gives ADHS the authority to respond to procurement needs in a fast and flexible

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way during a declared disaster. Refer to the Continuity of Operations-Executive Management
Plan (COOP-EMP) for the emergency procurement process (page 14).

Expedited Hiring of Contract Staff
In the event of an emergency, the HEOC Manager can authorize the emergency hiring of
contract staff to supplement needed operations. The fast-tracking of hiring contract staff is
coordinated by the HEOC Logistics Section through the ADHS Procurement Office. Refer to
the COOP-EMP for the steps involved in accelerating the hiring of contract staff (page 14).

Plan Development and Maintenance
ADHS plan review and revision involves three types of edits—1) Minor Technical Revisions,
2) Major Technical Revisions, and 3) Complete Plan Overhaul. In collaboration with
stakeholders, PHEP takes the lead in reviewing and revising the plan to ensure:

   1. Plan revision will occur through review by ADHS and stakeholders every year.
      Revision of the plan can be accomplished by communicating through email,
      telephone, or in-person meetings. Plan revision will include a new plan date.
   2. The plan will be evaluated through exercises or real-world events. ADHS and
      stakeholder participation will vary and is dependent on the scope of the exercise or
      event. The associated corrective actions, lessons-learned, and best practices will be
      integrated as appropriate.
   3. All plans will be shared with leadership for review and approval.
          • Plans not classified as “Confidential” will be posted on the ADHS website to
              allow for public feedback prior to the finalization of the plan.
          • Plans that are classified as “Confidential” will be shared with the planning
              team to allow for feedback prior to finalization of the plan.
   4. The revised plan will be posted to the ADHS public-facing website and the agency’s
      secure information sharing portal.
   5. PHEP will notify ADHS, stakeholders, and other partners through email when
      significant changes are made to the plan. The plan will be shared with stakeholders
      to promote alignment between local and state-level emergency response planning.

Authorities
Applicable authorities include, but are not limited to those listed below. For a
comprehensive guide to Arizona Revised Statutes, visit https://www.azleg.gov/arstitle/.

Under ARS § 26-303, the Governor:

During a state of emergency, shall have complete authority over all state agencies and the
right to exercise all police power vested in the state by the constitution and the laws of the
state; and may direct all state agencies to use and employ state personnel, equipment and
facilities for the performance of activities designed to prevent or alleviate damage due to
the emergency.

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September 2021
During a state of war emergency, shall have all authorities as with a state of emergency;
may suspend the provisions of any statute prescribing the procedure for the conduct of
state business if the governor determines strict compliance with provisions of any statute
would hinder mitigation of the effects of the emergency; may commandeer and use any
property or personnel deemed necessary in carrying out the responsibilities of the
governor and thereafter the state shall pay reasonable compensation.

May confer to the Adjutant General the powers of the Governor prescribed under a state of
emergency.

ARS § 36-104 - Powers and Duties (of the Department) This section is intended to be a
statement of powers and duties in addition to the powers and duties granted by section
ARS § 36-103. The director shall:
    1. Administer the following services:
           b) Public health support services, which shall include at a minimum:
                  i. Consumer health protection programs that include at least the
                     functions of community water supplies, general sanitation, vector
                     control and food and drugs
                 ii. Epidemiology and disease control programs that include at least the
                     functions of chronic disease, accident and injury control,
                     communicable diseases, tuberculosis, venereal disease and others
                iii. Laboratory services programs
                iv.  Health education and training programs
    4. Determine when a healthcare emergency or medical emergency situation exists or
       occurs within the state that cannot be satisfactorily controlled, corrected or treated
       by the healthcare delivery systems and facilities available. When such a situation is
       determined to exist, the director shall immediately report that situation to the
       legislature and the governor. The report shall include information on the scope of
       the emergency, recommendations for solution of the emergency and estimates of
       costs involved.

ARS § 36-132 - Department of health services; functions, contracts
   17. License and regulate healthcare institutions according to chapter 4 of this title.
   19. Participate in the state civil defense program and develop the necessary
       organization and facilities to meet wartime or other disasters.

ARS § 36-136 - Powers and duties of director; compensation of personnel
   H. Notwithstanding subsection I, paragraph 1 of this section, the director may define
       and prescribe emergency measures for detecting, reporting, preventing and
       controlling communicable or infectious diseases or conditions if the director has
       reasonable cause to believe that a serious threat to public health and welfare exists.
       Emergency measures are effective for no longer than eighteen months.
   I. The director, by rule, shall:
          1. Define and prescribe reasonably necessary measures for detecting,
              reporting, preventing and controlling communicable and preventable

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September 2021
diseases. The rules shall declare certain diseases reportable. The rules shall
             prescribe measures, including isolation or quarantine, reasonably required
             to prevent the occurrence of, or to seek early detection and alleviation of,
             disability, insofar as possible, from communicable or preventable diseases.
             The rules shall include reasonably necessary measures to control animal
             diseases transmittable to humans.

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September 2021
Appendix A: HEOC PHIMS Template

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 September 2021
Appendix B: Flood Response Message Map
 Scenario: Flood Preparedness Stakeholder: General public Concern: What can we do to prepare for a flood?

Key Message 1                              Key Message 2                              Key Message 3

                                                                                      Identify and talk with neighbors, friends,
    Follow the guidance provided in            Prepare a family plan, and have
                                                                                      and family that may be especially at risk
      broadcasted flood warnings.          emergency telephone numbers available.
                                                                                                   during a flood.

Support Point 1.1                           Support Point 2.1                          Support Point 3.1

Obtain a National Weather Service (NWS)       Assemble a disaster supply kit with
                                              enough non-perishable food, water,       Some people may face extra challenges
Emergency Band Radio or portable radio.
                                               and other supplies for at least 72                during a flood.
          Have extra batteries.
                                                           hours.
Support Point 1.2                           Support Point 2.2                          Support Point 3.2

                                              Within your plan, identify points of      Those living alone may be isolated and
    Visit www.azein.gov for updated
                                             contact outside of the flood zone that       unaware of the dangers posed by
         information on flooding.
                                                    you can check in with.                             flooding

Support Point 1.3                           Support Point 2.3                          Support Point 3.3

 Be sure to follow evacuation orders for
                                                                                            Encourage others to make an
  your area even if water levels haven’t
                                                                                           emergency plan and disaster kit.
              reached you.

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  September 2021
Appendix C: Arizona County Flood Control Districts
Apache County, Engineering Department   Apache County Annex Building
                                        75 West Cleveland Street
                                        PO Box 238
                                        St. Johns, AZ 85936
                                        (928) 337-7528
                                        https://www.apachecountyaz.gov/Engineering
Coconino County, Engineering            2500 N. Fort Valley Rd. Building #1
Department                              Flagstaff, AZ 86001
                                        (928) 679-8850
                                        (800) 559-9289
Cochise County, Highway and             1415 Melody Ln. Building F
Floodplain Department                   Bisbee, AZ 85603
                                        (520) 432-9300
                                        highways@cochise.az.gov
                                        floodplain@cochise.az.gov
Gila County Flood Control District      107 W. Frontier St. Suite A
                                        Payson, AZ 85541
                                        (928) 474-1076
                                        dderoulhac@gilacountyaz.gov
Graham County, Engineering              General Services Building, 2nd Floor
Department                              921 Thatcher Blvd.
                                        Safford, AZ 85546
                                        (928) 428-0410
                                        https://www.graham.az.gov/251/Engineering
Greenlee County, Engineering            Greenlee County Government
Department                              253 5th St.
                                        Clifton, AZ 85533
                                        (928) 865-2072
                                        https://www.co.greenlee.az.us/departments/engi
                                        neering/
La Paz County, Community Development    1112 S Joshua Ave. Suite 202
Department                              Parker, AZ 85344
                                        (928) 669-6138
                                        http://www.co.la-paz.az.us/346/Community-
                                        Development
Flood Control District of Maricopa      2801 W. Durango St.
County                                  Phoenix, AZ 85009
                                        (602) 506-1501 (Main)
                                        (602) 506-2419 (Floodplain Information)
                                        (602) 506-6762 (Media Inquiries)
                                        (602) 506-4723 (Citizen Advocate)

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September 2021
Mohave County Flood Control District    3250 E. Kino Ave.
                                        Kingman, AZ 86409
                                        (928) 757-0925
                                        MCFloodInfo@mohavecounty.us
                                        https://mohave.onerain.com/
                                        https://www.mohavecounty.us/ContentPage
                                        .aspx?id=124&cid=392
Navajo County, Department of Public     Navajo County Governmental Complex in
Works, Flood Control                    Holbrook
                                        (928) 524-4100
                                        flood@navajocountyaz.gov
                                        https://www.navajocountyaz.gov/Departments
                                        /Public-Works/Flood-Control
Pima County Regional Flood Control      201 North Stone Ave. 9th Floor
District                                Tucson, AZ 85701
                                        (520) 724-4600
Pinal County Flood Control District     85 N. Florence St.
                                        Florence, AZ 85132
                                        (520) 509-3555
                                        FloodControl@pinal.gov
                                        https://www.pinalcountyaz.gov/publicworks/fl
                                        oodcontrol/pages/home.aspx
Santa Cruz County Flood Control         Gabilondo-Zehentner Building
District                                275 Rio Rico Dr.
                                        Rio Rico, AZ 85648
                                        (520) 375-7830
                                        jhays@santacruzcountyaz.gov
                                        https://www.santacruzcountyaz.gov/238/Flood
                                        -Control
Yavapai County Flood Control District   1120 Commerce Dr.
                                        Prescott, AZ 86305
                                        (928) 771-3197
                                        WEB.FLOOD.CONTROL@YAVAPAI.US
                                        weather.ycflood.com
Yuma County Flood Control District      Department of Development Services
                                        2351 W. 26th St.
                                        Yuma, AZ 85364
                                        (928) 817-5000
                                        contact.dds@yumacountyaz.gov
                                        https://www.yumacountyaz.gov/government/
                                        development-services/development-services

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September 2021
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